1. 4000 Series Ifp Main Page

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4000 Series IFP Troubleshooting Diagram Back 1. 4000 Series IFP Main Page Revision History Home 4000 Series IFP Issues Power Issues Image Issues Sound Issues Touch Issues Connectivity Issues smarttech.com/support smarttech.com/contactsupport © 2014 SMART Technologies ULC. All rights reserved. SMART Board, SMART Document Camera, the SMART logo, smarttech and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. All third-party product and company names may be trademarks of their respective owners. 4000 Series IFP Troubleshooting Diagram Back Revision History 2. Power Issues Home Power Issues Does the green light on the right hand bottom corner comes on Yes Follow Troubleshooting for ‘Image Issues’ No Ensure the power cable is connected and plugged into a good known wall outlet No Swap power cable and power outlet for known good. No For further assistance. Contact SMART Technical Support. Yes Issue is resolved Yes 4000 Series IFP Troubleshooting Diagram Revision History 3. Image Issues Back Home Image Issues ‘No Signal’/No Image Distorted Image HDMI Yes Dead Pixels VGA For further assistance. Contact SMART Technical Support (B) Ensure VGAI cable is properly connected. Is the issue resolved? Ensure HDMI cable is properly connected. Is the issue resolved? No NOTE: The AUTO button will help with the image adjustment process. NOTE: Please provide photos in order to clearly diagnose issue. Image Cutoff Yes Ensure video cable is properly connected. Is the issue resolved? No Yes Yes Yes By pass any extender/ converter. Is the issue resolved? Issue is resolved No Yes No Swap video Cable for known good. No Swap VGA cable for known good. No By pass any extender/ converter. Is the issue resolved? Issue is resolved Issue is resolved Swap HDMI cable for known good. Yes By pass any extender/ converter. Is the issue resolved? No Yes No Swap video source for known good. No Yes No Swap the computer or the video source Swap the computer Ensure screen resolution is set to a 16:9 aspect ratio. No Try another HDMI port on the panel No For further assistance. Contact SMART Technical Support (A) Yes No No Set Display Settings to ‘Projector Only’ mode instead of Extended Desktop No For further assistance. Contact SMART Technical Support (C) Recommended: 1280x720 1600x900 1920x1080 4000 Series IFP Troubleshooting Diagram 4. Sound Issues Back Revision History Home Sound Issues NOTE: The speakers are rear-firing. A common issue is that the sound is being muffled by the surface that the 4000 Series IFP is installed on. External Speakers are recommended. External Speakers Internal Speakers Connected through PC Connected through HDMI: Is the default audio source of the computer set to the 4000 IFP? Connected through SPDIF (optical) Yes Make sure cable is securely plugged into the Digital receiver Contact local IT Department for PC Issues Yes Yes Issue is resolved. Issue is resolved. No Yes Connected through 3.5mm jack No Increase the Volume from the source/ computer as well as using the controls on the side of the panel or by using the remote. Issue resolved? Set 4000 IFP to default audio source on the computer. Is the issue resolved? Swap the 3.5 mm cable Yes Make sure the volume is turned up on the Digital receiver No Yes Swap SPDIF cable for known good. Issue Resolved? Yes Issue is resolved. No Swap HDMI cable for known good. Is the issue resolved? No Connect speaker directly to PC or audio source. Is the issue resovled? Yes For further assistance. Contact SMART Technical Support (A) No Swap speakers as issue may be defective speakers. No Yes No Increase the volume on the source/computer and the 4000 Series using the remote or the Volume+ buttons on the side of the panel Yes Issue is resolved. No Yes No Yes Swap Audio source for known good. Is the issue resolved? Swap the audio source/computer for known good. Is the issue resolved? No No For further assistance. Contact SMART Technical Support (B) Issue is resolved. For further assistance. Contact SMART Technical Support (C) 4000 Series IFP Troubleshooting Diagram 5. Touch Issues Back Revision History Home Touch Issues NOTE: E70 is not USB 3.0 Compatible. Only USB 2.0. MAC OS Windows Is the software out of date Is the software upto date(11.3 or higher) Is the software out of date Is the software upto date(11.3 or higher) No Yes No Yes Swap USB port on the computer Update to latest software. Issue resolved Update the Notebook software to 11.3 or higher No Swap USB port on the computer No No Yes Issue is resolved. Yes Issue is resolved. No Yes Ensure that the USB on the E70 is connected properly and is not loose. Swap the USB cable for a good known cable Yes No No Swap the USB cable for a good known cable Ensure that the USB on the E70 is connected properly and is not loose. Yes No Ensure that the panel is set to native resoloution according to the user guide Ensure that the panel is set to native resoloution according to the user guide Yes Issue is resolved. (1920 x 1080, or 1280 x 720) (1920 x 1080, or 1280 x 720) No Try a windows calibration Via table pc settings. Download and install the correct UPDD drivers. Linked here Issue resolved Yes No Yes Clean the Bezels and ensure that there are no Infrared sources causing interference. Yes Yes Swap computer Yes No Issue is resolved. No Note: Make sure above steps are done on new computer Issue resolved No Swap computer No For further assistance. Contact SMART Technical Support (A) For further assistance. Contact SMART Technical Support (B) 4000 Series IFP Troubleshooting Diagram Back 6. Connectivity Issues Home NOTE: SPNL 4000 Series IFP is not USB 3.0 Compatible. Only USB 2.0. Connectivity Issues Swap USB port on the computer. Is the issue resolved? No Swap USB Cable with known good. Is the issue resolved? No Reinstall SMART Product Drivers. Is the issue resolved? No For further assistance. Contact SMART Technical Support. Yes Issue is resolved. Revision History 4000 Series IFP Troubleshooting Diagram REVISION HISTORY SECTION PAGE REV. REVISED BY DATE DESCRIPTION OF CHANGE All All 1.0 Abhishek Dhawan July 16, 2014 Revised format. All All 1.1 Isaac Peters April 17, 2015 Revised format, added notes to Image Issues, Sound Issues, and corrected connectivity issues page. All All 1.2 Isaac Peters May 7, 2015 5. touch 5. touch 1.3 Ryan Potter March 31 2016 Revised name to reflect IFP coverage, Image issues. Fixed links. Arranged touch section better. Added updated website links