1. E70 Main Page - Smart Technologies

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E70 Troubleshooting Diagram 1. E70 Main Page Back Revision History Home E70 Issues Power Issues Image Issues Sound Issues Touch Issues Connectivity Issues smarttech.com/support smarttech.com/contactsupport © 2014 SMART Technologies ULC. All rights reserved. SMART Board, SMART Document Camera, the SMART logo, smarttech and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. All third-party product and company names may be trademarks of their respective owners. E70 Troubleshooting Diagram Back Revision History 2. Power Issues Home Power Issues Does the green light on the right hand bottom corner comes on Yes Follow Troubleshooting for ‘Image Issues’ No Ensure the power cable is connected and plugged into a good known wall outlet No Swap power cable and power outlet for known good. No For further assistance. Contact SMART Technical Support. Yes Issue is resolved Yes E70 Troubleshooting Diagram 3. Image Issues Back Revision History Home Image Issues ‘No Signal’/No Image Distorted Image HDMI Yes Dead Pixels VGA For further assistance. Contact SMART Technical Support (B) Ensure VGAI cable is properly connected. Is the issue resolved? Ensure HDMI cable is properly connected. Is the issue resolved? Image Cutoff Yes No No Yes Yes Yes Ensure video cable is properly connected. Is the issue resolved? By pass any extender/ converter. Is the issue resolved? Issue is resolved Yes By pass any extender/ converter. Is the issue resolved? No Swap HDMI cable for known good. Swap VGA cable for known good. No No Yes By pass any extender/ converter. Is the issue resolved? Issue is resolved No Swap video Cable for known good. Issue is resolved No No Yes No Swap video source for known good. Yes No Swap the computer or the video source Swap the computer Ensure screen resolution is set to a 16:9 aspect ratio. No Try another HDMI port on E70 No For further assistance. Contact SMART Technical Support (A) Yes No No Set Display Settings to ‘Projector Only’ mode instead of Extended Desktop No For further assistance. Contact SMART Technical Support (C) Recommended: 1280x720 1600x900 1920x1080 3840x2160 E70 Troubleshooting Diagram 4. Sound Issues Back Revision History Home Sound Issues External Speakers Internal Speakers Connected through PC Connected through HDMI: Is the default audio source of the computer set to E70? Connected through SPDIF Yes Make sure cable is securely plugged into the Digital receiver Contact local IT Department for PC Issues Yes Yes Issue is resolved. Issue is resolved. No Yes Connected through 3.5mm jack No Increase the Volume from the source/ computer as well as using the controls on the side of the panel or by using the remote. Issue resolved? Set E70 to default audio source on the computer. Is the issue resolved? Swap the 3.5 mm cable Yes Make sure the volume is turned up on the Digital receiver No Yes Swap SPDIF cable for known good. Issue Resolved? Yes Issue is resolved. No Swap HDMI cable for known good. Is the issue resolved? No Connect speaker directly to PC or audio source. Is the issue resovled? Yes For further assistance. Contact SMART Technical Support (A) No Swap speakers as issue may be defective speakers. No Yes No Increase the volume on the source/computer and the E70 using the remote or the Volume+ buttons on the side of the pannel Yes Issue is resolved. No Yes No Swap Audio source for known good. Is the issue resolved? Swap the audio source/computer for known good. Is the issue resolved? No No For further assistance. Contact SMART Technical Support (B) For further assistance. Contact SMART Technical Support (C) Issue is resolved. Yes E70 Troubleshooting Diagram 5. Touch Issues Back Revision History Home Touch Issues NOTE: E70 is not USB 3.0 Compatible. Only USB 2.0. MAC OS Windows Is the software out of date Is the software upto date(11.3 or higher) Is the software out of date Is the software upto date(11.3 or higher) No Yes No Yes Swap USB port on the computer Update the Notebook software to 11.3 or higher and also install the UPDD software from this link Update the Notebook software to 11.3 or higher No Yes Issue is resolved. No Swap USB port on the computer Yes Issue is resolved. Swap the USB cable for a good known cable No Swap computer Swap computer No For further assistance. Contact SMART Technical Support (A) Yes Issue is resolved. Yes Issue is resolved. No No Swap the USB cable for a good known cable No For further assistance. Contact SMART Technical Support (B) E70 Troubleshooting Diagram Back 8. Product notifications Home NOTE: SPNL 6065 is not USB 3.0 Compatible. Only USB 2.0. Connectivity Issues Swap USB port on the computer. Is the issue resolved? No Swap USB Cable with known good. Is the issue resolved? No Reinstall SMART Product Drivers. Is the issue resolved? No For further assistance. Contact SMART Technical Support. Yes Issue is resolved. Revision History E70 Troubleshooting Diagram REVISION HISTORY SECTION PAGE REV. REVISED BY DATE All All 1.0 Abhishek Dhawan July 16, 2014 DESCRIPTION OF CHANGE Revised format.