Transcript
User Manual Rugged Display Computer – 12” RC6600 Rugged iPC VMW12ID3S-M9-5RT
Contents Safety Information ....................................................................................................................... 4 Important Information ................................................................................................................. 5 1 Introduction .............................................................................................................................. 8 1.1 Product Features .................................................................................................................. 8 1.2 Packing List ........................................................................................................................... 9 1.3 Appearance ........................................................................................................................ 10 1.4 Characteristics .................................................................................................................... 11 1.5 Dimensions......................................................................................................................... 12 1.6 Exploded Drawing .............................................................................................................. 13 2 Getting Started........................................................................................................................ 14 2.1 Powering On....................................................................................................................... 14 2.1.1 AC Adapter Components ......................................................................................... 14 2.1.2 Power Considerations ............................................................................................. 15 2.1.3 Connecting the Power ............................................................................................. 16 2.2 Turning On Your Device ..................................................................................................... 16 2.3 Installing Operating System (OS) ....................................................................................... 17 2.4 Adjusting the LCD Display Brightness ................................................................................ 17 2.5 Connectors ......................................................................................................................... 18 2.5.1 Wiring Requirements .............................................................................................. 18 2.5.2 Connector Pinouts ................................................................................................... 19 2.6 Turning Off Your Device (Windows 7) ............................................................................... 21 3 Mounting Solutions (optional) ................................................................................................. 22 3.1 Cable Mounting Considerations ........................................................................................ 22 3.2 Safety Precautions ............................................................................................................. 23 3.3 Mounting Guide (optional) ................................................................................................ 23 3.3.1 VESA Mount ............................................................................................................. 23 4 Maintenance ........................................................................................................................... 28 4.1 Cleaning the Display Screen ............................................................................................... 28 4.2 Cleaning the Casing ............................................................................................................ 28
5 Driver Installation ................................................................................................................... 29 5.1 ELO AccuTouch/ CarrollTouch Infrared Driver Installation ............................................... 29 5.1.1 Downloading Drivers ............................................................................................... 29 5.1.2 Configuration Utility ................................................................................................ 30 5.2 The Premier Touch Driver Installation ............................................................................... 32 5.2.1 Installing Touch Kit .................................................................................................. 32 5.2.2 Configuration Utility ................................................................................................ 33 6 Troubleshooting ...................................................................................................................... 35 6.1 Display indistinct ................................................................................................................ 35 6.2 Using USB-HDD or USB-CDROM for booting OS ................................................................ 35 Pro-face America Support .......................................................................................................... 37 New Product Satisfaction Return ................................................................................................ 37
Safety Information Warning! Always completely disconnect the power cord from your chassis whenever you work with the hardware. Do not make connections while the power is on. Sensitive electronic components can be damaged by sudden power surges. Only experienced electronics personnel should open the PC chassis. Caution! Always ground yourself to remove any static charge before touching the CPU card. Modern electronic devices are very sensitive to static electric charges. As a safety precaution, use a grounding wrist strap at all times. Place all electronic components in a static-dissipative surface or staticshielded bag when they are not in the chassis. Safety Precautions Please read these safety instructions carefully. Please keep this user's manual for later reference. Please disconnect this equipment from any AC outlet before cleaning. Do not use liquid or spray detergents for cleaning. Use a damp cloth. For pluggable equipment, the power outlet must be installed near the equipment and must be easily accessible. Keep this equipment away from humidity. Put this equipment on a reliable surface during installation. Dropping it or letting it fall could cause damage. The openings on the enclosure are for air convection and to protect the equipment from overheating. DO NOT COVER THE OPENINGS. Make sure the voltage of the power source is correct before connecting the equipment to the power outlet. Position the power cord so that people cannot step on it. Do not place anything over the power cord. All cautions and warnings on the equipment should be noted. If the equipment is not used for a long time, disconnect it from the power source to avoid damage by transient over-voltage. Never pour any liquid into an opening. This could cause fire or electrical shock. Never open the equipment. For safety reasons, only qualified service personnel should open the equipment. If any of the following situations arises, get the equipment checked by service personnel: o The power cord or plug is damaged. o Liquid has penetrated into the equipment. o The equipment has been exposed to moisture. o The equipment does not work well or you cannot get it to work according to the
user’s manual. o The equipment has been dropped and damaged. o The equipment has obvious signs of breakage. Do not leave this equipment in an uncontrolled environment where the storage temperature is below -20° C (-4°F) or above 60° C (140° F). It may damage the equipment. CAUTION – Use the recommended mounting apparatus to avoid risk of injury. WARNING – Only use the connection cords that come with the product. When in doubt, please contact the manufacturer. WARNING – Ground against electrostatic damage to the device by taking the following preventive steps: o Cover workstations with approved anti-static material. Use a wrist strap connected to a work surface and properly grounded tools and equipment. o Use anti-static mats, heel straps, or air ionizer for added protection. o Handle electrostatic-sensitive components, PCB’s and assemblies by the case or the edge of the board. o Avoid contact with pins, leads, or circuitry. o Turn off power and input signals before inserting and removing connectors or test equipment. o Keep the work area free of non-conductive materials, such as ordinary plastic assembly aids and Styrofoam. o Use filed service tools, such as cutters, screwdrivers, and vacuum cleaners that are conductive. o Always lay drivers and PCB’s with the component side down on anti-static foam.
Important Information Federal Communications Commission Radio Frequency Interface Statement – For USA This device complies with part 15 FCC rules. Operation is subject to the following two conditions: This device may not cause harmful interference. This device must accept any interference received including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a class "A" digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at him own expense.
Copyright Notice No part of this document may be reproduced, copied, translated, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the prior written permission of the original manufacturer. Trademark Acknowledgement Brand and product names are trademarks or registered trademarks of their respective owners. Disclaimer We reserves the right to make changes, without notice, to any product, including circuits and/or software described or contained in this manual in order to improve design and/or performance. We assume no responsibility or liability for the use of the described product(s), conveys no license or title under any patent, copyright, or masks work rights to these products, and makes no representations or warranties that these products are free from patent, copyright, or mask work right infringement, unless otherwise specified. Applications that are described in this manual are for illustration purposes only. We make no representation or guarantee that such application will be suitable for the specified use without further testing or modification. Warranty Our warranty guarantees that each of its products will be free from material and workmanship defects for a period of one year from the invoice date. If the customer discovers a defect, we will, at his/her option, repair or replace the defective product at no charge to the customer, provide it is returned during the warranty period of one year, with transportation charges prepaid. The returned product must be properly packaged in its original packaging to obtain warranty service. If the serial number and the product shipping data differ by over 30 days, the inwarranty service will be made according to the shipping date. Customer Service We provide a service guide for any problem by the following steps: First, visit the website of our distributor to find the update information about the product. Second, contact with your distributor, sales representative, or our customer service center for technical support if you need additional assistance. You may need the following information ready before you call: Product serial number Peripheral attachments Software (OS, version, application software, etc.) Detailed problem description The exact wording of any error messages In addition, free technical support is available from our engineers every business day. We are always ready to give advice on application requirements or specific information
on the installation and operation of any of our products. Please do not hesitate to call or e-mail us. Pro-face America contact information, please go to http://www.profaceamerica.com
1 Introduction Rugged Display Computer with fan-less, low power but high performance platform design, sunlight readable panel, WLAN integration, great ability for anti-shock & vibration, IP65 protection and anti-corrosion coating with aluminum alloy housing. Both of great mobility and robust design are fitting the demands for every harsh environment applications such as logistics, transportation/ fleet management, heavy vehicles, utility and also outdoor usage.
1.1 Product Features Pro-face America Rugged Display Computer offers the following features:
IP65 proof enclosures (except I/O parts) ;
Fanless, streamlined enclosure for highly efficient heat dissipation;
Compliance with MIL-STD 810 & IEC 60068-2-27 for shock and vibration test;
Aluminum housing with anti-corrosion;
5-Wire Resistive Touch / anti-reflective protection glass;
Optional GPS, 3G/WLAN (either one);
Wide range 9-36 V DC input;
Compliance with EN50155.
1.2 Packing List Carefully remove the box and unpack your device. Please check if all the items listed below are inside your package. If any of these items are missing or damaged contact us immediately. Standard factory shipment list:
Panel PC
User Guide (Panel PC)
User Manual (Motherboard)
Touch Driver CD
Terminal Block (3-pin)
Screws for VESA Mounting
CD-ROM with driver utility and user manual
Package may include the following items based on your order (optional):
AC to DC adapter
Power Cord
WLAN Antenna
Mounting Bracket
1.3 Appearance Front, Side and Bottom View
1 2 3 4 Rear View
CAN-BUS RS-232/422/485 1 x USB 2.0 1 x USB 3.0 HDMI
5 6 7
2 x RJ45 Terminal block 9-36V OSD Panel
1.4 Characteristics Part Number VMW12ID3S-M9-5RT
Display Size in inches / resolution in pixels Brightness / luminance MTBF of backlight Touchscreen
12" / WXGA, 1280 x 800 400 nits / 400 cd/m² 600 nits / 600 cd/m² (optional) LED-backlight up to 50,000 hours in Eco mode Single-touch (resistive analog)
System Hardware Processor Cores / speed Memory / # of slots
Intel® Atom D2550 1.86GHz Dual-core Processor, 10 W maximum TDP 2 / 1.86 GHz 1 x SODIMM, Max 4GB DDR3 800/1066
Drives Mass storage
1 x 32 GB SSD
Interface Ports Ethernet
2 x Ethernet TCP/IP - RJ45
USB
2 x USB 2.0
Serial
1 x RS-232, 1 x RS-232/422/485 (optional)
Graphics / video WiFi CAN Bus
1 x VGA 1 x WLAN or 3G Antenna in top (optional) 1 x CAN Bus (optional)
General Features Operating system
Windows Embedded Standard 7 32-bit, Windows Professional 7 Embedded 32-bit
Current supply
9 - 36 V DC
Bezel / housing
Aluminum die-casting
Mounting options
Wall mount
Environmental / Ambient Conditions Degree of protection / thermal
Front: IP65; Rear: IP20 / Fanless
Electromagnetic compatibility
CE, FCC B, RoHS
Vibration during operation
Operating: 1.60/1.96/2.18 g rms for XYZ / 5-500Hz
Shock during operation
Operating:30g for 18ms, 300m/s2
Ambient temperature
-25...55˚C (-13...131˚F)
Relative humidity Certifications / regulations
10 to 95% (non-condensing) CE, FCC Class B MIL-STD-810G/ IEC60068-2-27 for Vibration /Shock EN50155 Compliance
Physical Specifications Installation dimensions (W x H x D) Product weight (kg / lb)
310 x 215 x 52.7 mm 2.8 / 6.2
Warranty Period
12 months
1.5 Dimensions
1.6 Exploded Drawing On the picture below you can see spare parts exploded drawing of a standard Rugged Display Computer
2 Getting Started This chapter provides information on how to connect the device to the source of power, connector pinouts and the guideline to turn on/off the Panel PC.
2.1 Powering On 2.1.1 AC Adapter Components
1. AC Adapter
2. Power Cord
3. Terminal Block
Safety Precautions: Do not use the adapter in a high moisture environment Never touch the adapter with wet hands or foot Allow adequate ventilation around adapter while using Do not cover the adapter with paper or other objects that will reduce cooling Do not use the adapter while it is inside a carrying case Do not use the adapter if the cord is damaged There are NO serviceable parts inside Replace the unit if it is damaged or exposed to excess moisture While using the AC Adapter always: Plug-in the power cord to easy accessible AC outlet Plug-in the AC adapter to a grounded outlet
ALTERNATING CURRENT This product must be grounded. Use only a grounded AC outlet. Install the additional PE ground wire if the local installation regulations require it. *If you do not use a grounded outlet while using the device, you may notice an electrical tingling sensation when the palms of your hands touch the device.
2.1.2 Power Considerations The device operates on external DC power. Use the AC adapter included in the package. CAUTION/ATTENTION Use only the AC adapter included in your package (Rating: Output 12V/6.6 A). Using other AC adapters may damage the device.
2.1.3 Connecting the Power Connecting to the Power Source 1) Connect the 3-pin terminal block.
2) Screw the Terminal block to fix the cable.
3) Connect terminal block to the Panel PC.
Once the device is connected to the source of power it is ready to work.
2.2 Turning On Your Device To turn on the Panel PC: 1. Press the power on switch to turn the Panel PC on. 2. Press “DEL” to enter the CMOS setting and check the BIOS setup.
2.3 Installing Operating System (OS) You may install your own OS if it is not installed. When installing OS to this Panel PC, please follow the steps and use external equipment such as Keyboard and Mouse. (a) Use external USB DVD-ROM to run the OS and Driver settings (as shown on the picture below)
2.4 Adjusting the LCD Display Brightness 1. Tap the arrow on the system tray to display the hidden icons.
2. Double-tap the icon ( ) to display the brightness menu. 3. Drag the brightness bar to adjust the brightness level according to your preference.
2.5 Connectors 2.5.1 Wiring Requirements The following common safety precautions should be observed before installing any electronic device:
• Strive to use separate, non-intersecting paths to route power and networking wires. If power wiring and device wiring paths must cross make sure the wires are perpendicular at the intersection point.
• Keep the wires separated according to interface. The rule of thumb is that wiring that shares similar electrical characteristics may be bundled together.
• Do not bundle input wiring with output wiring. Keep them separate. • When necessary, it is strongly advised that you label wiring to all devices in the system. Safety Precautions:
• Do not run signal or communication wiring and power wiring in the same conduit. To avoid interference, wires with different signal characteristics (i.e., different interfaces) should be routed separately.
• Be sure to disconnect the power cord before installing and/or wiring your device.
• Verify the maximum possible current for each wire gauge, especially for the power cords. Observe all electrical codes dictating the maximum current allowable for each wire gauge.
• If the current goes above the maximum ratings (80 W), the wiring could overheat, causing serious damage to your equipment.
• Be careful when handling the unit. When the unit is plugged in, the internal components generate a lot of heat which may lead the outer casing too hot to touch.
2.5.2 Connector Pinouts This Panel PC comes with various interfaces located on the bottom panel. The IO placement varies by processor and screen size of the Panel PC. The pin assignments of the cables are as follows: Terminal Block (9-36V)
Voltage
Minimum Voltage 9V Maximum Voltage 36V Maximum Current 6.6A
RS-232/422/485 Pin № 1 2 3 4 5 6 7 8 9
RS232 DCD RXD TXD DTR GND DSR RTS CTS RI
RS422 TxDTxD+ RxD+ RxDGND NC NC NC NC
RS485 DD+ NC NC GND NC NC NC NC
Pin №
Name
Pin №
Name
1 3
+5V Data+
2 4
DataGND
USB 2.0 Connector
USB 3.0 Connector
Pin №
Name
Pin №
Name
1
+5V
2
USB_D-
3
USB_D+
4
GND
5
STDA_SSRX-
6
STDA_SSRX+
7
GND_DRAIN
8
STDA_SSTX-
9
STDA_SSTX+
Ethernet (LAN) Connector Pin №
Name
Pin №
Name
1
TX1+
2
TX1-
3
TX2+
4
TX2-
5
TX3+
6
TX3-
7
TX4+
8
TX4-
Digital Input/ Output Connector (optional) Pin № 1 3 5
Name GND DO1 DI1
Pin № 2 4
Name DO0 DI0
Digital output: Open drain to 40V ; Maximum load 2.0A Voltage
Digital input: Level 0: close to GND; Level 1: 2.5~12V
CAN-BUS Connector (optional) Pin №
Name
Pin №
Name
1
GND_ISO
2
CAN1_L
3
CAN1_H
4
GND_ISO
5
CAN2_L
6
CAN2_H
2.6 Turning Off Your Device (Windows 7) To shut down your device, do the following: Tap Start (
) > Shut down.
Wait for your Panel PC to completely turn off before disconnecting the power cord (if necessary). NOTE: If your system is not Windows 7, the method to turn off the device may slightly vary.
3 Mounting Solutions (optional) This chapter provides mounting guide for all available mounting options. Pay attention to cautions and warning to avoid any damages. CAUTION/ ATTENTION Follow mounting instructions and use recommended mounting hardware to avoid the risk of injury.
3.1 Cable Mounting Considerations For a nice look and safe installation, make sure cables are neatly hidden behind the Panel PC. Refer to Chapter 2, section 2.1 for the cable installation instruction. CAUTION/ ATTENTION Observe all local installation requirements for connection cable type and protection level.
CAUTION/ ATTENTION Turn off the device and disconnect other peripherals before installation.
ALTERNATING CURRENT! To prevent electrical shock, the Safety Ground location on the rear must be bonded to the local earth ground through a minimum 12 AWG wire as short as possible
3.2 Safety Precautions Observe the following common safety precautions before installing the equipment:
• Use separate, non-intersecting paths to route power and networking wires. If power wiring and device wiring paths must be crossed make sure the wires are perpendicular at the intersection point.
• Keep the wires separated according to the interface. Wires that share similar electrical characteristics must be bundled together.
• Do not bundle input wiring with output wiring. Keep them separate. • When necessary, it is strongly advised that you label wiring to all devices in the system.
3.3 Mounting Guide (optional) The device comes with different mounting options suitable for most of the industrial and commercial applications. There are two main mounting approaches - Vehicle Mounting (Dash/ Yoke Mounting) and VESA Wall Mounting; both approaches are very easy for user to set up the Panel PC. IMPORTANT: Perform mounting after you establish all the necessary connections. Refer to Chapter 2 for wiring requirements and instructions. 3.3.1 VESA Mount Pro-face America Rugged Display Computer compatible with VESA Mount solution. Follow the instruction below to complete mounting. Dimensions Screw hole diameter 75 x 75 mm M4x6 Compatible with swimming arms mounting kits
Wall Mount
*with customer’s bracket Mounting Steps: 1. Screw VESA Bracket to the fixture (ex. wall) with M4 flathead screws. 2. Place the device on VESA bracket. NOTE: Notice that both hooks on bracket should lock the notches on the back cover of the device. 3. Carefully mount the device to the fixture (for ex. wall). 4. When the installation is complete, plug the power cord into a grounded AC outlet. Turn on the power.
Dash / Yoke Mounting (optional) Before setting up rugged bracket, please check whether all items present in the mounting kit.
Rugged Panel PC bracket accessory list: One bracket stand; Three M5 x10 screws with washer; One locking handle adjustment tool with metal washer.
Mounting steps: 1. Place the Rugged Panel PC on the bracket stand, aiming screw hole for each other.
2. Secure three M5x10 screws to fix the device upon the bracket stand.
3. Secure tightly locking handle to the Panel PC.
4. Loosen the hand-screw adjustment tool, then you can adjust product angle on the stand. Then screw the product tightly again to secure the stand position.
4 Maintenance This chapter includes regular cleaning and maintenance procedures. Follow all the recommendations in this chapter in order to ensure long product lifecycle. This equipment is extremely rugged and does not require a lot of maintenance. Remember that electrical equipment should be handled with care and used accordingly to its specifications.
4.1 Cleaning the Display Screen
Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles. Do not use acetone, ethyl alcohol, toluene, ethyl acid or methyl chloride to clear the panel. It may permanently damage the display screen. You can apply a small amount of non-ammonia; non-alcohol based glass cleaner onto a clean, soft, lint-free cloth and wipe the screen. Never spray or pour any liquid directly on the screen or case. Do Not use water or oil directly on the display screen. If droplets are allowed to drop on the screen, permanent staining or discoloration may occur.
4.2 Cleaning the Casing Use the following procedure to clean the equipment. CAUTION/ ATTENTION Always turn off the device and disconnect other peripherals before cleaning and maintenance procedures. . Before Cleaning: Make sure the device is turned off. Disconnect the power cable from any AC outlet. When Cleaning: Wipe dust off the outside casing with a cloth slightly moistened with water or mild ammonia-based cleaning solution. Do not use this cloth on a display screen! Do not use an abrasive cleaner or high pressure washer on the screen. WARNING!/ AVERTISSEMENT! POTENTIAL ELECTROSTATIC CHARGE HAZARD – SEE INSTRUCTIONS POTENTIEL ÉLECTROSTATIQUE CHARGE DANGER - VOIR INSTRUCTIONS
Do not rub the unit with a dry cloth. This action can result in a static charge being built up and cause a spark. Always use damp cloth while cleaning the unit
5 Driver Installation This chapter provides guideline to driver installations. The Panel PC comes with Motherboard User Manual and Driver CD according to the CPU, and contains most of the drivers and utilities that you need. To install Graphics, Chipset, VGA, Audio, SATA and Ethernet drivers, follow the step-bystep driver installation guide in the Motherboard User Manual (included in the package). To install touch screen drivers (if necessary), follow the instructions included in this chapter.
5.1 ELO AccuTouch/ CarrollTouch Infrared Driver Installation 5.1.1 Downloading Drivers ELO AccuTouch/ CarrollTouch infrared driver software provides a consistent software interface among all ELO AccuTouch/ CarrollTouch infrared touch screens and controllers.Go to http://www.elotouch.com/Support/dnld.asp for a complete list of available drivers. For Driver Installation, please install the “ELO Touch System Touch Tools CD” for Windows XP Professional Embedded, Windows 2000, Windows Me, Windows 98, Windows 95, Windows NT, Windows CE 2.x, 3.0, 4.x, Windows XP Embedded, Windows 3.1, DOS, OS/2 Warp, and Apple Macintosh. Just follow the step by step to install the driver. Select “Auto-detect ELO devices” in the first step. If not, the following step will need users choose COM2 port for detecting the devices.
5.1.2 Configuration Utility After finishing the installation, follow the steps below to test the configuration utility. Step 1 Enter “My Computer”, click the “ELO Touch Screen” shortcut function.
Step 2 Click “Align” function key to continue.
Step 3 Calibrate four-point locations on the screen.
Step 4 Click “Yes” if the cursor follows your finger and finish the utility test.
5.2 The Premier Touch Driver Installation Touch-Kit is the Premier Touch software, which contains drivers of the touch panel controllers for the specified communication connectors, RS232, PS/2 and USB, and the other two utilities. The two utilities are as follows: Touch Tray support This is utility for emulating the right and left button of mouse through controlling touch panel. Users can toggle between right/left mouse buttons by this utility. Configuration support The calibration and draw test of touch panel can be done by this utility. Besides, you can add or remove for new RS-232 or PS/2 touch panel devices. 5.2.1 Installing Touch Kit Follow the steps below to install Touch Kit: Step 1 Insert the Touch-Kit CD to CD-ROM. Step 2 Open the Rugged PPC User Manual CD to “Touch _PM” directory. Step 3 Double-click the Setup.exe, then Windows starts to run the installation program. IMPORTANT: Do not plug the USB controller on the system before the installation has been finished.
Step 4 Click Next to continue installation. The system will automatically detect touch devices connected to the COM2 port on your Panel PC.
Step 5 Follow on-screen instructions to finish the driver installation.
5.2.2 Configuration Utility After finishing the touch driver installation, you need to test the configuration utility. Step 1 Click the “Touch-Kit” shortcut function on the desktop.
Step 2 Enter “General” functions and choose the language you need. Then Enter “Tool” function alignments to match the display. And go to the next step.
Step 3 Correct four-point locations on screen.
Step 4 Press “Yes” to continue if four-point calibration test is complete successfully and press Ok to finish the screen calibration.
6 Troubleshooting This chapter describes all known issues and solutions.
6.1 Display indistinct When using an “external display” as CRT or LCD for external mode (Panel & CRT), the resolution of external display may be recommended equal to the CMOS setting for panel [Flat Panel Type]. If the external display has lower resolution than CMOS setting in Windows, it may cause display indistinct. Recommendation in CMOS settings: i. Choose “CRT” only when using external display. ii. Choose “Panel” only when using internal panel display.
6.2 Using USB-HDD or USB-CDROM for booting OS If you need to use USB-HDD or USB-CDROM for booting an operating system at start-up time, we recommend disabling the “Quick Power On Self Test” function in CMOS setting
IMPORTANT: While using CF card as storage of the Operation System, you need to use “Fixed Disk Mode” type Compact Flash Card instead of removable disk mode. The internal Compact Flash socket is NOT A PLUG & PLAY DEVICE; you are allowed to remove the CF card only at POWER-OFF status.
Pro-face America Support We offer multiple support programs for installation, configuration, and troubleshooting. For more information please contact Support Center at
[email protected] or (800) 289-9266.
New Product Satisfaction Return Pro-face offers standard warranties for up to two-years on all Pro-face brand products. There is no cost for parts and labor, while your products are under warranty. Providing the highest reliability in the industry allows us to offer extensions to our standard warranty on all of our HMI or industrial computers. By taking advantage of this opportunity, you can maximize the service and benefits available to you through our support program, at minimal additional cost. Please contact the factory for details on purchasing an extended warranty for your industrial product.
Pro-face America 1050 Highland Dr., Suite D, Ann Arbor, MI 48108, Tel: (800) 289-9266 http://www.profaceamerica.com
