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Overland Storage ULTAMUS® RAID 4800 Hardware Setup Guide January 2008 10400167-101 ULTAMUS RAID 4800 Hardware Setup Guide OVERLAND STORAGE END USER LICENSE AGREEMENT (“EULA”) IMPORTANT NOTICE - PLEASE READ THIS END USER SOFTWARE LICENSE AGREEMENT (“EULA”) CAREFULLY BEFORE USING THE SOFTWARE CONTAINED IN THIS EQUIPMENT OR USING THIS EQUIPMENT IN ANY MANNER. BY USING THE EQUIPMENT THAT CONTAINS THIS SOFTWARE, YOU ARE CONSENTING TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS END USER AGREEMENT, PROMPTLY RETURN AND DO NOT USE THE EQUIPMENT AND THE SOFTWARE. 1. Single User License. Subject to the terms and conditions of this EULA, Overland Storage, Inc. 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Any resemblance to actual companies or individuals, whether past or present, is coincidental. PROPRIETARY NOTICE All information contained in or disclosed by this document is considered proprietary by Overland Storage. By accepting this material the recipient agrees that this material and the information contained therein are held in confidence and in trust and will not be used, reproduced in whole or in part, nor its contents revealed to others, except to meet the purpose for which it was delivered. It is understood that no right is conveyed to reproduce or have reproduced any item herein disclosed without express permission from Overland Storage. Overland Storage provides this manual as is, without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Overland Storage may make improvements or changes in the product(s) or programs described in this manual at any time. These changes will be incorporated in new editions of this publication. Overland Storage assumes no responsibility for the accuracy, completeness, sufficiency, or usefulness of this manual, nor for any problem that might arise from the use of the information in this manual. 10400167-101 01/2008 ©2007-2008 Overland Storage, Inc. W iii ULTAMUS RAID 4800 Hardware Setup Guide Safety Notices General Cautions and Notes CAUTION: Before touching any of the appliance components, ground yourself and take antistatic precautions. Use an antistatic wrist strap and a grounding wire as a minimum precaution. CAUTION: Each storage appliance must have a good electrical ground connection through each power cord, through the building power grid to the point of origin for the building power source entry. CAUTION: Circuit Overloading—Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of circuits might have on overcurrent protection and supply wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing the concern. CAUTION: Reliable Grounding – Reliable grounding of rack-mounted equipment should be maintained. Particular attention should be given to supply connections other than direct connections to the branch circuit (for example, use of power strips). Installation Warnings and Notes WARNING: To prevent personal injury and equipment damage, have someone assist you during installation. If necessary, reduce the weight of the storage appliance by removing the disk drives and PS unit. WARNING: Mechanical Loading—Prevent instability by installing heavier items into the bottom of the equipment rack. Mounting of the equipment in a rack should be such that a hazardous condition is not achieved due to uneven loading to prevent personal injury. Note: Ensure that your equipment rack is placed in a dust-free, well ventilated area close to a UPS. Leave enough room behind the rack for servicing and to allow for sufficient airflow. Note: Elevated Operating Ambient Temperature—When installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than the room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the manufacturer's maximum recommended ambient (TMRA). Overland Storage, Inc. 4820 Overland Avenue San Diego, CA 92123 U.S.A. Tel: 1.800.729.8725 (toll-free U.S.) Tel: +1.858.571.5555 Option 5 (International) Fax: +1.858.571.0982 (general) Fax: +1.858.571.3664 (sales) www.overlandstorage.com 10400167-101 01/2008 ©2007-2008 Overland Storage, Inc. W iv Contents Chapter 1 - Introduction and Requirements ULTAMUS RAID 4800 Array .......................................................................................................................... 1-2 ULTAMUS RAID 4800x Expansion Array ...................................................................................................... 1-3 Enclosure Chassis ........................................................................................................................................ 1-3 LED Test Mode ....................................................................................................................................... 1-5 Display Panel LEDs ................................................................................................................................ 1-6 Drive Activity LEDs ................................................................................................................................. 1-6 Visible and Audible Alarms ........................................................................................................................ 1-7 Chapter 2 - Installing and Connecting Preparation of Site and Server .................................................................................................................. 2-1 Unpacking the ULTAMUS RAID Storage Array ......................................................................................... 2-2 Rack Installation Requirements ................................................................................................................. 2-3 Tools Required ....................................................................................................................................... 2-3 Parts Check List ..................................................................................................................................... 2-4 Rack Mounting Rail Kit .......................................................................................................................... 2-4 Rack Installation Procedure ...................................................................................................................... 2-5 Install the Rail Kit .................................................................................................................................... 2-5 Install the Enclosure into the Rack ...................................................................................................... 2-7 Install Modules and Drive Carriers ..................................................................................................... 2-10 Select Configuration ........................................................................................................................... 2-11 Enclosure Switch Settings ............................................................................................................. 2-12 Securing the Enclosure ............................................................................................................................. 2-13 Grounding Checks ................................................................................................................................... 2-13 Power and Data Connections ................................................................................................................ 2-13 Management Interfaces ......................................................................................................................... 2-17 ULTAMUS RAID manager Software ................................................................................................... 2-17 Fibre Channel Interface ..................................................................................................................... 2-17 Chapter 3 - Power Up the Array Power On ..................................................................................................................................................... 3-1 Power Supply/Cooling Module LEDs .................................................................................................. 3-2 Starting the Drives ....................................................................................................................................... 3-2 Disk Drive LEDs ....................................................................................................................................... 3-2 Starting ULTAMUS RAID manager ............................................................................................................. 3-3 Display Panel Status Indicators ................................................................................................................. 3-3 Faults Condition .................................................................................................................................... 3-4 Power Off Process ....................................................................................................................................... 3-4 To Perform a Shutdown ........................................................................................................................ 3-5 10400167-101 01/2008 ©2007-2008 Overland Storage, Inc. Wv ULTAMUS RAID 4800 Hardware Setup Guide Contents Chapter 4 - ULTAMUS RAID manager Software Volume Size Reporting ......................................................................................................................... 4-1 Troubleshooting Assistance .................................................................................................................. 4-1 ULTAMUS RAID manager Setup ................................................................................................................. 4-2 Configuring Network Settings .............................................................................................................. 4-2 Setting Up the ULTAMUS RAID manager ............................................................................................ 4-2 Using the ULTAMUS RAID manager ..................................................................................................... 4-5 Appendix A - Faults and Troubleshooting Overview .....................................................................................................................................................A-1 Initial Start-up Problems ..............................................................................................................................A-1 Faulty Cords ...........................................................................................................................................A-1 Alarm Sounds On Power Up ................................................................................................................A-1 Green Controller OK LED on RAID Controller Not Lit .........................................................................A-1 Computer Does Not Recognize the ULTAMUS RAID Storage Array ................................................A-2 Status Indicators (LEDs) ..............................................................................................................................A-2 Power Supply/Cooling Module LEDs ..................................................................................................A-2 Channel Card LEDs ...............................................................................................................................A-3 RAID Controller Module .......................................................................................................................A-4 I/O Module LEDs ....................................................................................................................................A-5 EIP Card LEDs .........................................................................................................................................A-6 Display Panel LEDs ................................................................................................................................A-6 Enclosure Display Panel LCD ...............................................................................................................A-8 Single Fault Display ..........................................................................................................................A-8 Multiple Fault Display ......................................................................................................................A-8 Audible Alarm ...........................................................................................................................................A-11 Audible Alarm Mute ...........................................................................................................................A-11 LED Test Mode .....................................................................................................................................A-11 Troubleshooting ........................................................................................................................................A-11 Power Supply/Cooling Module Faults ..............................................................................................A-11 Thermal Control ...................................................................................................................................A-12 Thermal Alarm .....................................................................................................................................A-12 Thermal Shutdown ..............................................................................................................................A-13 Appendix B - Specifications Dimensions ................................................................................................................................................... B-1 Weight .......................................................................................................................................................... B-1 Power Source .............................................................................................................................................. B-1 Power Usage ............................................................................................................................................... B-2 AC Power (Power Supply/Cooling Module) ............................................................................................ B-2 A/C Power Cords .................................................................................................................................. B-2 United States .................................................................................................................................... B-2 Europe & Others .............................................................................................................................. B-2 Power Supply Safety and EMC Compliance ..................................................................................... B-3 ACRS Module ........................................................................................................................................ B-3 Environment ................................................................................................................................................ B-3 Ambient Temperature and Humidity .................................................................................................. B-3 Other Environmental Specifications ................................................................................................... B-4 Interfaces - RAID Controller ....................................................................................................................... B-5 Interfaces - I/O Module .............................................................................................................................. B-5 RAID Controller Module Specification ..................................................................................................... B-5 10400167-101 01/2008 ©2007-2008 Overland Storage, Inc. W vi ULTAMUS RAID 4800 Hardware Setup Guide Contents I/O Module Specification .......................................................................................................................... B-6 Drive Carrier Module Specification .......................................................................................................... B-6 Software Enclosure Services (SES) Support .............................................................................................. B-6 10400167-101 01/2008 ©2007-2008 Overland Storage, Inc. W vii CHAPTER 1 Introduction and Requirements The ULTAMUS RAID 4800 platform is a 4U (rack space) SATA disk drive RAID enclosure that houses 24 or 48 drives, capable of providing up to 36TB of data storage using 750GB capacity disk drives. The design concept is based on a chassis subsystem together with a set of plug-in modules. Figure 1-1: ULTAMUS RAID 4800 Storage System Expansion is achieved by connecting an ULTAMUS RAID 4800x Expansion Array to the main array using two SAS patch cables. This increases the number of drives to a possible 96 drives with 72TB of storage using 750GB drives. 10400167-101 01/2008 ©2007-2008 Overland Storage W 1-1 ULTAMUS RAID 4800 Hardware Setup Guide Introduction and Requirements ULTAMUS RAID 4800 Array Figure 1-2: ULTAMUS RAID 4800 Enclosure Components (Cutaway) As supplied, the ULTAMUS RAID 4800 contains: • Chassis and Backplane with integral (front panel mounted) Operator’s Panel (Figure 1-2) • Up to 48 Drive Carrier Modules, using SATA disk drives (Figure 1-2) PSU/Cooling Modules RAID Controller 0 Optional ACRS module RAID Controller 1 Figure 1-3: ULTAMUS RAID 4800 Rear Module Layout 10400167-101 01/2008 • Three plug-in 100-240V AC Power Supply Modules with cooling fans (Figure 1-3) • Two plug-in RAID Controller Modules, incorporating the ULTAMUS RAID manager software (Figure 1-3) ©2007-2008 Overland Storage W 1-2 ULTAMUS RAID 4800 Hardware Setup Guide Introduction and Requirements ULTAMUS RAID 4800x Expansion Array PSU/Cooling Modules I/O Module 0 Optional ACRS module I/O Module 1 Figure 1-4: ULTAMUS RAID 4800x Module Layout The ULTAMUS RAID 4800x Expansion Array as supplied contains: • Chassis and Backplane with integral (front panel mounted) Operator’s Panel (Figure 1-2) • Up to 48 Drive Carrier Modules, using SATA disk drives (Figure 1-2) • Three plug-in 100-240V AC Power Supply Modules with cooling fans (Figure 1-4) • Two plug-in I/O Modules (Figure 1-4) Enclosure Chassis The chassis consists of a sheet metal enclosure assembly containing an integrated Baseplane and Backplane PCB and a drive module runner system. • 10400167-101 01/2008 The chassis front incorporates an integral Display Panel assembly with: • Audible Alarm and Alarm Mute switch • LED status display • LCD to indicate Power Supply/Cooling Module, Fan, or System failure • Power On/Standby button • The Backplane PCB provides logic level signal and low voltage power distribution paths • The Baseplane includes connectors to drive bays, backplane and SAS-SATA channel cards, internal monitoring LEDs, and ambient temperature sensor • The chassis is fitted with 19 inch rack mounting features which enable it to be installed into a 19 inch rack cabinet with a 1000mm (40 inches) depth and uses 4 EIA units of rack space (i.e., 7 inches high). • The front section of the chassis assembly contains 48 drive bays, each of which accommodates the appropriate plug-in drive carrier module. The 48 drive bays are arranged in two groups, each comprised of 4 rows of 6 drives (Figure 1-5). ©2007-2008 Overland Storage W 1-3 ULTAMUS RAID 4800 Hardware Setup Guide Introduction and Requirements Figure 1-5: ULTAMUS RAID 4800 Chassis 10400167-101 01/2008 • The Enclosure Interface Processor (EIP) card monitors internal functions and mode settings. It is located between the two groups of drives in the chassis front. • The SAS-SATA Channel cards contain SAS expander modules that provide switch-based connectivity to SATA drives in the enclosure. The cards are located between the two groups of drives. • At the rear, the chassis assembly contains six module bays to house the three Power Supply/Cooling modules, two FC-SAS RAID Controller modules (ULTAMUS RAID 4800) or SAS I/O modules (ULTAMUS RAID 4800x), and one optional ACRS (AC Redundant Switch) module. • The ULTAMUS RAID 4800x expansion array is similar to the ULTAMUS 4800, except I/O modules are used instead of the RAID Controller modules. ©2007-2008 Overland Storage W 1-4 ULTAMUS RAID 4800 Hardware Setup Guide Introduction and Requirements Display Panel The Display Panel is located in the center of the front panel with the LEDs at the bottom (Figure 1-6). Figure 1-6: Front Display Panel Indicators and Buttons IMPORTANT: The Drive Fault LED is not a functional LED. See the status LED on the drive carrier itself and ULTAMUS RAID manager GUI to determine a drive fault. The Display Panel includes: • Power On/Standby button • LCD (Liquid Crystal Display) that displays Power Supply/Cooling module, and/or System failures • Alarm Mute push button, used to mute an audible alarm • Light Emitting Diodes (LEDs) that display status for all plug-in modules NOTE: The panel is an integral part of the enclosure assembly and is not field replaceable. LED Test Mode The Alarm Mute button can be used to test the LEDs on the enclosure front panel. When the button is pressed and held, all LEDs illuminate if no faults are present. 10400167-101 01/2008 ©2007-2008 Overland Storage W 1-5 ULTAMUS RAID 4800 Hardware Setup Guide Introduction and Requirements Display Panel LEDs The functional modules (RAID Controller, Power Supply/Cooling module, etc.) have associated status LEDs. The Display Panel shows a consolidated status for all modules. LED Definition Normal Status Fault Status Power On Enclosure Power status ON GREEN - Power ON - PSU/Cooling Module Status (amber) Power Supply/Cooling Module fault or enclosure overtemperature OFF ON Rear I/O Module Status (amber) RAID Controller or OFF I/O Module detected fault ON Drive Fault (yellow) Not Applicable - - Channel Card Fault (yellow) Internal SAS-SATA Channel card fault OFF ON EIP Card Fault (yellow) EIP card fault OFF ON ON YELLOW - System is running from Standby Voltage and not Powered ON See Appendix A, “Faults and Troubleshooting” for more information on LCD states. Drive Activity LEDs The Drive Activity LEDs are located along the bottom of the front panel. The twelve sets of four LEDs correspond to the twelve rows of four drives in the enclosure. Drive Activity LEDs flash during drive I/O activity. Figure 1-7: Front Panel Showing Drive LEDs 10400167-101 01/2008 ©2007-2008 Overland Storage W 1-6 ULTAMUS RAID 4800 Hardware Setup Guide Introduction and Requirements The Drive Activity LEDs are numbered 1–4 to indicate the drives, from the front to the rear, in each row (Figure 1-8). Drives in each row numbered 1-4 from front to rear. Drive rows (12 total, six on each side of Display Panel). Figure 1-8: Close-up of Front Panel LEDs Visible and Audible Alarms The ULTAMUS RAID 4800 chassis includes an Audible Alarm that indicates when a fault state is present. The following conditions activate an Audible Alarm: • Drive Fault • Fan Fault • Voltage Out of Range • Thermal Overrun • System Fault • Lid Open When an alarm sounds, you can press the Alarm Mute push-button on the chassis front panel. Automatic muting takes place after two minutes if the mute button is not manually pressed. When muted, the alarm continues to sound with short, intermittent beeps while the fault state exists. The alarm is not silenced until the issue that caused the alarm is corrected. 10400167-101 01/2008 ©2007-2008 Overland Storage W 1-7 Installing and Connecting CHAPTER 2 The following procedures describe the installation of an ULTAMUS RAID 4800 storage or expansion array and highlight some prerequisite requirements and good handling practices which we encourage you to follow to ensure a successful installation in the safest manner. CAUTION: Ensure that you have fitted and checked a suitable anti-static wrist or ankle strap and observe all conventional ESD precautions when handling modules and components. Avoid contact with backplane components and module connectors, etc. Use only the power cords/cables supplied or those which match the specification in “A/C Power Cords” on page B-2. Preparation of Site and Server Before you begin, make sure that the site where you intend to set up and use your ULTAMUS RAID 4800 storage or expansion array has the following: • Standard AC power from an independent source, or a rack power distribution unit with a UPS. • A host computer, running a supported OS, with a standard FC HBA (host bus adapter) with the latest BIOS and drivers. Follow the instructions provided with your HBA and install the HBA and its driver software. Only one ULTAMUS RAID 4800x can be attached to an ULTAMUS RAID 4800 enclosure. NOTE: The ULTAMUS RAID storage array supports widely used operating systems; however, deployment on Microsoft Windows requires the INF driver file which is found on the ULTAMUS RAID 4800 Software and Documentation CD. 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-1 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting Unpacking the ULTAMUS RAID Storage Array The shipping box contains one ULTAMUS RAID 4800 storage array or ULTAMUS RAID 4800x expansion array and the following items: ULTAMUS 4800 ULTAMUS 4800x Accessory kit with: • Rack kit with adjustable rail slides • Hardware for standard 19-inch rack • Three AC power cables • ULTAMUS RAID 4800 Release Notes • ULTAMUS RAID 4800/4800x Quick Start Guide X X SFP Modules (2 for each controller) X Serial communications cable (for Service use only) X ULTAMUS RAID 4800 Software and Documentation CD X Item Description SAS cables (two each) X NOTE: Do not discard the Serial communications cable. This cable is used in servicing the array. WARNING: Use care when inserting or removing an ULTAMUS RAID 4800 or 4800x array into or out of a rack to prevent accidental tipping of the array causing damage or personal injury. Due to the weight of the array, it is strongly recommended that the disks always be removed before moving and that four people be used to lift the array out of the box. The Accessory Box contains a rack mounting rail kit, and the software and manuals disc. Both the RAID and Expansion enclosures are shipped and delivered with all of the plug-in modules installed except for the hard disk drives. Hard disk drives are packaged separately. NOTE: 12 drives weigh approximately 20 lbs (9.1kg) total. To unpack the array: 1. Open the top of the box and remove the foam and the Accessory Kit. 2. Remove the Hard Disk Drive boxes and set them aside. 3. Open the enclosure box. 4. With at least TWO people using the straps, lift the enclosure out of its box and set it on a secure surface. 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-2 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting Rack Installation Requirements The ULTAMUS RAID 4800 or ULTAMUS RAID 4800x enclosure is designed for installation into a 19 inch rack cabinet capable of holding the enclosure: • A maximum of 6 enclosures can be installed and serviced within a rack cabinet. • Weight: up to 80 kg (177 lb.) per enclosure. • Minimum depth: 1000mm (40 inches) from the front flange to the rear metalwork. • Distance between front and rear mounts must be between 645mm to 790mm (28 to 31 inches). • A minimum gap of 25mm (1 inch) clearance between the rack cover and front of drawer; and 50mm (2 inches) rear clearance between rear of drawer and rear of the rack is recommended in order to maintain the correct air flow around the enclosure. • The rack should present a maximum back pressure of 5 pascals (0.5mm water gauge). • Slotted screwdriver • 3mm Allen key (supplied) • #2 Pozidrive screwdriver • #2 Pozidrive screwdriver, 18" long Tools Required 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-3 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting Parts Check List Figure 2-1: Rail Kit Parts List Rack Mounting Rail Kit The rack mounting rails are provided for use in 19-inch rack cabinets. These rails are designed and tested to handle the maximum enclosure weight and to allow multiple enclosures to be installed without loss of rack space. WARNING: Use of other mounting hardware may cause some loss of rack space and danger of failure or injury. Please contact your supplier to ensure suitable mount rails are available for the rack you are using. The rail kits support rack frameworks with square, round or tapped fixing holes. All necessary parts are supplied. 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-4 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting Rack Installation Procedure These procedures describe installation of the enclosure in a rack. They highlight any critical co-requisite requirements and good handling practices that we encourage you to follow. Use these procedures to ensure an easy and successful installation. Install the Rail Kit A rail kit is composed of three telescoping rails (Figure 2-2). The inner telescopic rail (enclosure rail) must be removed from the assembly and bolted to the ULTAMUS RAID 4800/4800x enclosure. Figure 2-2: Extended Rail Assembly 1. Using Figure 2-3., attach the rail assemblies to the rack. IMPORTANT: The correct screws and washers should be used to secure the front mounting rails to the rack uprights. Ensure that the shoulders of the screws are seated correctly in the holes. For square holes use washer Item 3, and for round holes use washer Item 4 (Figure 2-1). For both hole types use the same M5 screw, Item 12. 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-5 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting Figure 2-3: Assembling Mounting Rails to Rack 2. Fully extend the rails until they lock in place. 3. Release the front latches by lifting them up; then, pull the inner rails out of the assembly. 4. Remove the faceplate from the front of the enclosure and set it aside. 5. Attach the inner rails to the sides of the enclosure (Figure 2-4) using button head screws (10 of Item 26, Figure 2-1). 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-6 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting IMPORTANT: Be sure to attach the left hand rail to the left hand side of the enclosure. Check that the latch has to be pushed upwards to unlock the rail assembly. Figure 2-4: Attaching the Enclosure Rail Install the Enclosure into the Rack 1. Fully extend the slide rails until they lock in the out position. 2. Slide the ball races to the front of the rails (Figure 2-5 on page 2-8). 3. Push the locking pins through the hole in the side members until they lock the ball races into position with a “click.” 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-7 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting Ball Race Locking Pin Figure 2-5: Locking Pins Locations 4. With the assistance of another installer, position the enclosure so that the enclosure rails engage with the slide rails. 5. Slide the enclosure along the slide rails until it is fully engaged and then remove the locking pins. IMPORTANT: Do not discard the locking pins as they will be required if the enclosure is removed and re-installed. 6. Push the enclosure into the rack, releasing the front and rear latches as necessary (Figure 2-6). 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-8 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting Figure 2-6: Installing an Enclosure in a Rack 7. Verify that the enclosure slides in and out freely by carefully sliding the enclosure out and pushing it back into the rack. 8. Install the sliding lid of the enclosure to the rack; secure it with two M5 screws and slide washers (Figure 2-7). Figure 2-7: Securing Lid (Faceplate Not Shown for Detail) CAUTION: To ensure adequate drive cooling, the lid of the enclosure must be fully closed during operation. 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-9 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting Install Modules and Drive Carriers 1. If you removed the Power Supply/Cooling modules, ACRS module, and any I/O module (RAID Controller or I/O module), re-install them. 2. Pull the enclosure from the rack cabinet just enough to expose the empty drive slots. The lid is retained in the rack as the enclosure slides forward (Figure 2-8). Figure 2-8: Opening the Lid 3. Insert the drive carriers back into the enclosure: 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-10 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting IMPORTANT: Ensure that the drive carriers are orientated so that the handle opens towards the front of the enclosure. Figure 2-9: Installing a Drive Carrier Module NOTE: The drive carriers can go into any slot. It is not necessary to return them into the same slot they were originally installed. For each drive carrier: a. Release the handle on the drive carrier. b. Slide the drive carrier all the way into the slot. c. Seat the drive carrier - the camming foot of the carrier engages into a slot in the drive bay. d. When the drive carrier is fully seated, close the handle (Figure 2-10). A click should be heard as the latch engages and holds the handle closed. Figure 2-10: Locking Drive Carrier Latch 4. Repeat Step until all the drives are back in the appliance. Select Configuration The ULTAMUS RAID 4800 storage system operates with two RAID Controller modules and two SAS-SATA Channel cards installed. The ULTAMUS RAID 4800x expansion enclosure operates with two I/O modules and two SAS-SATA Channel cards installed. Configurations are selected via the enclosure switches. 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-11 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting Enclosure Switch Settings The enclosure switches are mounted on the backplane between the drive area and rear module bays (Figure 2-11). Figure 2-11: Enclosure Switches Table 2-1 describes the enclosure switch functions and settings. Switch settings are only read during the power up cycle. Note the position of the settings for each enclosure type and make sure the switch settings match your enclosure. NOTE: Switches 1,2,3,5,6,7,8 and 12 are not used. Table 2-1: Enclosure Switch Functions 10400167-101 01/2008 Function Position Settings Function Channel Card Configuration Mode Selection SW 4 SW 9 SW 10 OFF ON ON RAID Enclosure (ULTAMUS 4800) ON ON ON Expansion Enclosure (ULTAMUS 4800x) Audible Alarm SW 11 ON Audible Alarm Override (muted)- No alarm will sound for any fault condition. OFF Audible Alarm Enabled for error conditions (default). ©2007-2008 Overland Storage W 2-12 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting Securing the Enclosure 1. Slide the enclosure back into the rack and secure with the two cams, located on each side of the enclosure front panel. Tighten with a slotted screwdriver (Figure 2-7 on page 2-9). 2. Ensure the cams are fully unlocked (counter-clockwise) before winding them closed. Keep winding the cams clockwise until they are in the fully locked position. 3. Reattach the faceplate to the front of the enclosure. NOTE: Ensure that the cams are fully unlocked before sliding the enclosure out of the rack. Grounding Checks The product must only be connected to a power source that has a safety electrical earth connection. WARNING: To ensure protection against electric shock caused by HIGH LEAKAGE CURRENT (TOUCH CURRENT), the ULTAMUS RAID 4800 or ULTAMUS RAID 4800x must be connected to at least two separate and independent sources. This is to ensure a reliable earth connection. The earth connection (ground) to the rack must be checked before switching on by an electrician who is qualified to the appropriate local and National standards to perform the check. Power and Data Connections WARNING: This power cable installation procedure MUST be followed carefully to ensure that there is no danger of mains power cables being cut, trapped, pinched, stretched, or excessively bent. 1. Secure the Cable Management Assembly (CMA) inner members to the enclosure with hinge pins (Figure 2-12 on page 2-14). 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-13 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting Enclosure Flange Mounting Rail Figure 2-12: Installing CMA Members 2. Secure the CMA Outer members to the Inner members and the mounting rails with hinge pins (Figure 2-12). CAUTION: When cabling power to the subsystem, use only the power cords supplied or cords which match the specification quoted in section “A/C Power Cords” on page B-2. 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-14 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting 3. Plug the three power cables into the Power Supply/Cooling modules (Figure 2-13). Figure 2-13: Installing Three Independent Power Cables (CMA members omitted for clarity) NOTE: If using the optional ACRS module, plug the bifurcated power cables into the Power Supply/Cooling modules and the ACRS module at the rear of the enclosure as shown in Figure 2-14. Figure 2-14: Installing Two Bifurcated Power Cables & ACRS (CMA members omitted for clarity) 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-15 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting 4. Route the power cables along the left CMA (Figure 2-15). Figure 2-15: CMA Cable Routing 5. Secure the power cables to the left CMA around the hinges with Velcro cable ties (Figure 2-16). Figure 2-16: Attaching Velcro Cable Ties 6. Plug the network cables into RAID Controller or I/O modules. 7. Secure the network cables to the right CMA around the hinges with Velcro cable ties. 8. If necessary, route the cables to the appropriate rack sockets. IMPORTANT: Upon completion of the above procedure, slowly withdraw the enclosure all the way out of the rack and then slowly slide it back into the rack observing that there is no danger of mains power cables being cut, trapped, pinched, stretched, or excessively bent. 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-16 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting Management Interfaces The following management interfaces are provided and used to configure, manage, and monitor the ULTAMUS RAID 4800 storage array. ULTAMUS RAID manager Software ULTAMUS RAID manager software is a full-featured graphical HTML-based software suite designed to configure, manage and monitor the ULTAMUS RAID 4800 storage array. ULTAMUS RAID manager comprises the ULTAMUS RAID manager server that runs as a background service on the RAID Controller Module and the ULTAMUS RAID embedded HTML-based front end interface that is accessed using a web browser on a host system. The ULTAMUS RAID manager server discovers array storage devices, manages and distributes message logs, and communicates with other ULTAMUS RAID manager servers installed on the same local and external subnet networks. It incorporates a web server, Apache 2.0, that provides the interface between the ULTAMUS RAID manager server and GUI. During installation the web server is automatically configured. See “ULTAMUS RAID manager Setup” on page 4-2. Fibre Channel Interface The RAID Controller module provides two Fibre Channel SFP interface connections. The RAID Controller module provides bi-directional connection between the host side interface and the drives. The drives will not be presented to the Host until they are configured and mapped by the controller. Two SFP modules per RAID Controller module are included in the accessory kit (up to four). To install the SFP modules 1. With the handle on the SFP module closed, push the SFP fully into the slot until it seats (click). 2. Connect the Fibre Channel cable to the SFP. 3. Perform Steps 1–2 for each SFP module. Each RAID Controller module can be connected to up to 2 independent Host Bus Adaptors. Some typical configurations utilizing two RAID Controller modules and either one or two HBAs are shown in Figure 2-17 through Figure 2-19 on page 2-18. NOTE: Only one expansion enclosure (ULTAMUS RAID 4800x) can be attached to an ULTAMUS RAID 4800 enclosure. IMPORTANT: Optical modules must be UL (or other North American NRTL) recognized component, and the laser in the module must comply with Laser Class 1, US 21 CFR (J) and EN 60825-1. Contact your supplier for a list of qualified optical SFP components. 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-17 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting Figure 2-17: Connecting Single Hosts Figure 2-18: Connecting Dual Hosts 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-18 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting Figure 2-19: Connecting Multiple Host Through a Switch 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-19 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting Cabling Multiple Arrays To achieve drive expansion up to 96 disk drives, the ULTAMUS RAID 4800x expansion array is connected to the ULTAMUS RAID 4800 RAID array using SAS cables. The cabling is shown in Figure 2-20. Figure 2-20: Connecting The Expansion Enclosure 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-20 ULTAMUS RAID 4800 Hardware Setup Guide Installing and Connecting Ethernet Connection An RJ-45 10/100BASE-T Ethernet port allows the controller to connect to a network for out-of-band management and monitoring using the ULTAMUS RAID Manager. Make sure you have a shielded CAT 5e or better Ethernet cable connected to the management port on one of the RAID Controllers (Figure 2-21 on page 2-21) and your network hub or host computer Ethernet port. If you are connecting to the network hub, use a standard cable; if you are connecting to your host Ethernet port, use a cross-over cable. RAID Controller Ethernet Management Figure 2-21: Ethernet Ports on the RAID Controllers (Optional ACRS Module shown) IMPORTANT: Only shielded CAT5e (or better) cables should be used for connection to the Ethernet port for EMC conformance. 10400167-101 01/2008 ©2007-2008 Overland Storage W 2-21 Power Up the Array CHAPTER 3 CAUTION: Do not operate this equipment until the ambient temperature is within the specified operating range. If the drives have been recently installed ensure they have had time to acclimatize before operating them. (see “Environment” on page B-3). IMPORTANT: Before you power up an ULTAMUS RAID 4800 or 4800x enclosure, make sure that all modules are firmly seated in their correct bays. All three Power Supply/Cooling modules must be installed to power up the enclosure. Power On WARNING: The ULTAMUS RAID 4800 and ULTAMUS RAID 4800x enclosures MUST be grounded before applying power. IMPORTANT: When powering up a system with an expansion array, power up the expansion array first; then, power up the main storage array. For each enclosure: 1. Apply mains power to the enclosure. 2. On the enclosure front panel, lift the flap covering the Power On/Standby button and press the button (see Figure 3-1 on page 3-3). 3. Wait for the enclosure to fully power up. When the enclosure power is ON, all LEDs on the enclosure display panel are illuminated. 4. Once the array is on, power on the Host system. NOTE: If power is lost for any reason, the array restarts automatically when power is restored. 10400167-101 01/2008 ©2007-2008 Overland Storage W 3-1 ULTAMUS RAID 4800 Hardware Setup Guide Power Up the Array IMPORTANT: The power cords are used as the mains power disconnect. The Power On/Standby button does not disconnect the power. Power Supply/Cooling Module LEDs The Power Supply/Cooling module incorporates four LEDs: one green, the other three amber (see Table 3-1): • Under normal conditions, the Power Good LED is illuminated green. • If a problem is detected, the specific component LED illuminates amber. Table 3-1: Power Supply/Cooling Module LED Status LEDs and Icons LED Status Power Good Power Supply and Fan are operating normally. AC Fail AC input failure, indicating a possible loss of AC mains power. Fan Fault Cooling fan failure within the module, or the system is in STANDBY mode. Power Fault Power Supply DC output failure. Starting the Drives The drives in the chassis should automatically start when power is applied to the array. If this does not occur, one of the following conditions can exist: • There may be a power problem (an alarm and Power Fault LED indication would normally be active). • Possible disk drive problem. Disk Drive LEDs Each drive carrier incorporates two LED indicators: green and amber. 10400167-101 01/2008 • In normal operation, the green LED is ON and flickers as the drive operates. • In normal operation, the amber LED is OFF. The amber LED is also OFF if there is no drive present. • If the amber LED is flickering, drive identification is set from the software. • If the amber and green LEDs are ON, there is a drive fault. • If the green LED is OFF when the amber LED is ON, a power control circuit failure is indicated. ©2007-2008 Overland Storage W 3-2 ULTAMUS RAID 4800 Hardware Setup Guide Power Up the Array Starting ULTAMUS RAID manager Upon start-up, the ULTAMUS RAID manager looks at the user preferences settings to determine if an IP address has been configured. It then initializes the network interface in one of these ways: • If an IP address is defined, ULTAMUS RAID manager initializes the network interface using the defined IP address. • If an IP address is not defined, ULTAMUS RAID manager attempts to get a DHCP IP address. • If an IP address (static or DHCP) cannot be determined, the software uses a default IP address of 10.1.1.5 for Controller 0 and 10.1.1.6 for Controller 1. From the rear of the array, Controller 0 is on the left and Controller 1 is on the right. • If an error is encountered, ULTAMUS RAID manager assigns it the IP address 10.1.1.7. See “Configuring Network Settings” on page 4-2 for more details. • The Subnet Mask is set to 255.0.0.0. NOTE: To identify the new DHCP IP address lease, use the urmsetup.exe program located on your Software and Documentation CD. Display Panel Status Indicators Figure 3-1 shows the status LEDs and the LCD. The Display Panel LEDs indicate fault and status conditions for modules within the enclosure. The LCD displays any fault that occurs with the Power Supply/Cooling modules or with System operations. Figure 3-1: Enclosure Display Panel Indicators and Switch NOTE: The Drive Fault LED is not a functional LED. See the drive’s Status LED located on the drive carrier and the ULTAMUS RAID manager software or the F5404E VT-100 RAID Configuration Utilities to determine a drive fault. Drive faults are not indicated on the Display Panel. For information about drive faults, see “Disk Drive LEDs” on page 3-2. 10400167-101 01/2008 ©2007-2008 Overland Storage W 3-3 ULTAMUS RAID 4800 Hardware Setup Guide Power Up the Array See Appendix A, “Faults and Troubleshooting,” for information about fault indications. Table 3-2 describes the Display Panel LED fault and status condition states: Table 3-2: Display Panel LED States LED Status Power On (GREEN) Power applied. (YELLOW) System is running from Not powered on. standby voltage and not powered on. PSU/Cooling Status Fault (AMBER) Power Supply/Cooling module fault or enclosure over-temperature. Rear I/O Module Status (AMBER) RAID Controller or I/O Module fault detected. Drive Fault Not applicable. Channel Card Fault (YELLOW) Internal SAS-SATA Channel card fault. EIP Card Fault (YELLOW) EIP card fault. Faults Condition A typical “No Fault” display is shown in Figure 3-2. The icon displays the configuration mode and the text lines show the shelf name or enclosure ID. “t1m0” indicates the enclosure ID and the current mode of the enclosure switches. “m0” indicates a RAID enclosure, and “m4” indicates an expansion enclosure. Figure 3-2: Typical Front Panel Display Showing No Fault Condition When a fault condition occurs, the following information is displayed • The Overland logo. • The components in error. • Text lines identifying the component fault. See “Enclosure Display Panel LCD” on page A-8 for more information on component failure identification. Power Off Process The array can be powered down at any time. If cached contents are present, they are preserved by the internal battery. • 10400167-101 01/2008 If the array is left in shutdown state for an extended period, the batteries discharge and the cached data is lost. ©2007-2008 Overland Storage W 3-4 ULTAMUS RAID 4800 Hardware Setup Guide Power Up the Array • If the backup battery is allowed to discharge, upon power-up, the write-back cache is disabled; however, when the battery is fully recharged, the write-back cache is automatically re-enabled. • To ensure that the cache is flushed to disks, stop all host I/O operations from the applications. Allow sufficient time for the controller to write the cache data to the drives. The Cache Active LED (adjacent to the controller’s Ethernet and host FC ports) goes out, indicating the cache is now cleared or flushed. This will prevent the battery from discharging. To Perform a Shutdown IMPORTANT: When shutting down a system with an expansion array, shut down the main storage array first; then, shut down the expansion array. 1. From the ULTAMUS RAID manager main screen, click a Controller icon. 2. When the Controller Information screen appears, click SHUTDOWN. 3. Repeat the first two steps for the second controller in the array. 4. When the array has completed its shutdown, isolate the AC power from the chassis by disconnecting the power cords. 10400167-101 01/2008 ©2007-2008 Overland Storage W 3-5 CHAPTER 4 ULTAMUS RAID manager Software ULTAMUS RAID manager software is a full-featured HTML-based software suite designed to configure, manage, and monitor ULTAMUS RAID arrays. It allows you to manage and monitor the storage solutions from either a local host or from a remote host located on the intranet or Internet. Volume Size Reporting The capacity of most disk drives is reported from the controller using base-10 decimal system expressed in GB (1 GB = 1,000,000,000 bytes). Many operating systems use base-2 binary system to define the same space in GB (1 GB = 1,073,741,824 bytes. This can cause a visual discrepancy of approximately 7% between what the controller reports and what the operating system reports. For example, an array of six drives can be reported as 733 GB by ULTAMUS RAID manager, and Microsoft Windows reports it as 682.89 GB. The volume size is the same amount whether it is reported in base-10 or base-2, or MB vs. GB. NOTE: The controller reserves small amount of capacity for configuration data. Troubleshooting Assistance To assist you when troubleshooting problems with your system, the Event Logs appendix in the ULTAMUS RAID manager User Guide (on your ULTAMUS Software and Documentation CD) and the online help provide a list of all the events that can occur, along with a possible cause and action to take. To troubleshoot the enclosure, see “Faults and Troubleshooting” on page A-1. 10400167-101 01/2008 ©2007-2008 Overland Storage W 4-1 ULTAMUS RAID 4800 Hardware Setup Guide ULTAMUS RAID manager Software ULTAMUS RAID manager Setup When the ULTAMUS RAID manager Setup program runs, it broadcasts UDP packets, and any ULTAMUS RAID manager replies with UDP packets containing their information. The setup program then displays a list of “uninitialized” systems. Uninitialized systems are those which have not had the default user name and password changed. Even if a configuration is created with arrays and logical drives but the login name and password have not been changed, it is still considered an uninitialized system. During the process of configuring the ULTAMUS RAID manager, you enter a “new” password and confirm it. The changed password determines whether the system is uninitialized or initialized. The default password is password. Configuring Network Settings By default, the ULTAMUS RAID manager looks for a DHCP server to obtain an IP address. If one is not found, it searches to determine if an IP address had been previously assigned. If an address was not previously assigned, then the system defaults to: • 10.1.1.5 for the left RAID Controller (Controller 0) • 10.1.1.6 for the right RAID Controller (Controller 1) • 10.1.1.7 if an error is detected • Subnet Mask is 255.0.0.0 NOTE: Looking at the rear of the enclosure, Controller 0 is on the left and Controller 1 is on the right. See Figure 1-3 on page 1-2. From Windows platforms, the ULTAMUS RAID manager Setup Wizard enables you to configure your software. Setting Up the ULTAMUS RAID manager 1. Insert the ULTAMUS RAID 4800 Software and Documentation CD into your CD drive. The autorun program automatically starts. 2. Click ULTAMUS RAID manager Setup Program. The Welcome screen is displayed (Figure 4-1). 10400167-101 01/2008 ©2007-2008 Overland Storage W 4-2 ULTAMUS RAID 4800 Hardware Setup Guide ULTAMUS RAID manager Software Figure 4-1: ULTAMUS RAID manager Wizard Welcome Screen 3. At the Welcome screen, review the information and click Next. The wizard searches for ULTAMUS RAID manager modules (Figure 4-2). Figure 4-2: ULTAMUS RAID manager Wizard Search Screen The Uninitialized screen lists any uninitialized systems it finds with their MAC addresses. NOTE: If all the systems found are initialized, the wizard displays the Initialized screen. 4. From the Uninitialized screen, select the MAC address of the system you wish to configure (Figure 4-3): a. To use a DHCP server to assign your IP address, check the Use DHCP box (Check box 1). b. To manually configure your network setting, uncheck the Use DHCP box and enter the necessary information in the appropriate fields. 10400167-101 01/2008 ©2007-2008 Overland Storage W 4-3 ULTAMUS RAID 4800 Hardware Setup Guide ULTAMUS RAID manager Software 5. Enter a new password in the New Password field (field 6) and confirm it in the Confirm Password field (field 7). Click Configure. Figure 4-3: Configuration Screen 6. Repeat Steps 4–5 to configure each uninitialized system in the displayed list. When all of the modules are initialized, the wizard displays a message indicating that all systems are configured. It then re-scan for systems. If none are found, the Initialized screen is displayed. IMPORTANT: During this rescan, if an uninitialized module is added to the network (same subnet mask), or a module’s password is returned to the default, the wizard displays the Uninitialized screen again. 7. To start a system on the Initialized screen (Figure 4-4), select the MAC address of the system and click Launch ULTAMUS RAID manager. Figure 4-4: Initialized Modules Listed on Launch Screen 10400167-101 01/2008 ©2007-2008 Overland Storage W 4-4 ULTAMUS RAID 4800 Hardware Setup Guide ULTAMUS RAID manager Software 8. Your default web browser opens with a login screen. Enter the login name and new password, then click OK. The ULTAMUS RAID manager main screen opens. Using the ULTAMUS RAID manager Detailed instructions for setting up and using your ULTAMUS RAID manager software are provided in the ULTAMUS RAID manager Users Guide, found on your ULTAMUS RAID 4800 Software and Documentation CD. 10400167-101 01/2008 ©2007-2008 Overland Storage W 4-5 Faults and Troubleshooting APPENDIX A Overview ULTAMUS RAID 4800 and ULTAMUS RAID 4800x arrays include a processor and associated monitoring and control logic to enable them to diagnose problems within the array’s power, cooling, RAID Controller or Disk I/O modules, and drive systems. The sensors for power and cooling conditions are housed within the Power Supply modules. There is independent monitoring for each array. If a fault is indicated on the Display Panel, see “I/O Module LEDs” on page A-5, or “Display Panel LEDs” on page A-6. Initial Start-up Problems Faulty Cords 1. Check that you have wired up the subsystem correctly. 2. Check the cords for these conditions: • missing • damaged • incorrect cord plug If any of these conditions exist, contact your supplier for a replacement. Alarm Sounds On Power Up See “Audible Alarm” on page A-11. Green Controller OK LED on RAID Controller Not Lit Check that the Rx and Tx cables have not been reversed during installation. Also check that the SFP is properly seated and that the ends of optical cables are clean and undamaged. If the condition persists, try replacing the SFP and/or cables. 10400167-101 01/2008 ©2007-2008 Overland Storage W A-1 ULTAMUS RAID 4800 Hardware Setup Guide Faults and Troubleshooting Connect the cable to the RS-232 port and to your COM port or terminal, and in your terminal window start a data capture: • Try removing and re-inserting the RAID Controller. • Try power cycling the array while monitoring the boot process from the terminal. If you are still unable to capture and examine the boot process to determine the cause, contact your supplier for a replacement. Computer Does Not Recognize the ULTAMUS RAID Storage Array 1. Check that the FC interface cables from the ULTAMUS RAID storage array to the host computer are fitted correctly. 2. Check that all drive carrier modules have been correctly installed and that the LEDs on all installed drive carrier modules are illuminated Green. Note that the drive LEDs will not be lit during drive spinup. 3. Check that there is a valid FC_AL signal present at the connector by observing the state of the LEDs Host Port 0 Signal Good and Host Port 1 Signal Good (see“Power Supply/Cooling Module LEDs” on page A-2). If there is no signal present check that the cable has not been inverted during installation. A green LED indicates that the signal is present. If there is no signal present, “Green Controller OK LED on RAID Controller Not Lit” on page A-1. Status Indicators (LEDs) Each module has a set of Status LEDs. When a fault exists, these LEDs assist you in troubleshooting the problem. Power Supply/Cooling Module LEDs The Power Supply/Cooling module LEDs are shown in Figure A-1 on page A-2 and Table A-1 on page A-3. • Under normal conditions the Power Good LED should be illuminated green. • If a problem is detected, the specific component LED illuminates amber. Figure A-1: Power Supply/Cooling Module 10400167-101 01/2008 ©2007-2008 Overland Storage W A-2 ULTAMUS RAID 4800 Hardware Setup Guide Faults and Troubleshooting Table A-1: Power Supply/Cooling Module LED Status Conditions Power Good AC Fail (Green) (Amber) Fan Fault (Amber) Power Fault (Amber) No AC Power (Either Power Supply). OFF OFF OFF OFF No AC Power this Power Supply only. OFF AMBER (ON) OFF AMBER (ON) AC Present Standby Only. OFF OFF OFF AMBER (ON) Power Supply OK. GREEN (ON) OFF OFF OFF Power Supply Fault (over temp, over volts, over current). OFF OFF OFF AMBER (ON) Fan Fault. OFF OFF AMBER (ON) N/A Status Channel Card LEDs The SAS-SATA Channel card has two green LEDs and one amber LED. Table A-2: SAS-SATA Channel Card LEDs 10400167-101 01/2008 LED State Description GREEN Flashes slowly (0.5 Hz) Normal operation. AMBER Flashes fast (2 Hz) Initialization error. ©2007-2008 Overland Storage W A-3 ULTAMUS RAID 4800 Hardware Setup Guide Faults and Troubleshooting RAID Controller Module The ULTAMUS RAID Controller module incorporates monitoring status LEDs as defined below (Figure A-2 and Table A-3). Figure A-2: RAID Controller Module LEDs Table A-3: RAID Controller Module - Icon & LED Status Descriptions LED/Icon Description Battery Fault This LED/icon appears adjacent to the controller’s Ethernet and host FC ports. Illuminated - Backup battery module is charging or has failed. Cache Active This LED/icon appears adjacent to the controller’s Ethernet and host FC ports. Illuminated - RAID Controller cache has data saved in memory but not written to the disk array. Controller Activity This LED/icon appears adjacent to the controller’s Ethernet and host FC ports. Illuminated - RAID Controller activity is occurring. 10400167-101 01/2008 ©2007-2008 Overland Storage W A-4 ULTAMUS RAID 4800 Hardware Setup Guide Faults and Troubleshooting Table A-3: RAID Controller Module - Icon & LED Status Descriptions LED/Icon Description Controller OK/Fault This LED/icon appears adjacent to the controller’s Ethernet and host FC ports. Illuminated Green - RAID Controller operation is normal. Illuminated Red - RAID Controller fault has occurred. Ethernet Status These LEDs appear adjacent to the controller’s Ethernet port. Green - Ethernet port has a link connection and link activity. Yellow - Ethernet port speed. When illuminated it indicates the port is running at 100 Mbps and when Off 10 Mbps. SAS Expansion Activity This LED/icon appears adjacent to the SAS connector. Illuminated - Activity on the SAS expansion port. SAS Expansion Fault This LED/icon appears adjacent to the SAS connector. Illuminated - A fault on the SAS expansion port. Host 0/1 Port Speed These LEDs appear adjacent to the Fibre Channel host connectors. Illuminated - Indicates the speed of the connection. Amber (1) = 1 Gbit/sec Green (2) = 2 Gbit/sec Blue (4) = 4 Gbit/sec I/O Module LEDs The SAS I/O module incorporates status and activity LEDs to monitor the condition of the module (Figure A-3 and Table A-4 on page A-6): Figure A-3: I/O Module LEDs 10400167-101 01/2008 ©2007-2008 Overland Storage W A-5 ULTAMUS RAID 4800 Hardware Setup Guide Faults and Troubleshooting Table A-4: I/O Module LED Descriptions LED State Description Activity GREEN Ready FLASHING GREEN Activity on the SAS lane OFF Not ready GREEN Normal operations AMBER Fault condition System Health EIP Card LEDs The EIP card incorporates the following LED indicators: • Fault LED • Address Mode Error LED (not used) Display Panel LEDs The Display Panel LEDs shows the aggregate status of all the modules. The LEDs are shown in Figure A-4 on page A-6 and defined in Table A-5 on page A-7. NOTE: The panel is supplied as an integral part of the enclosure assembly and is not user replaceable. Figure A-4: Display Panel The Drive Fault LED is not a functional LED. Refer to the drive’s Status LED located on the drive carrier and either the ULTAMUS RAID manager software or the F5404E VT-100 RAID Configuration Utilities to determine a drive fault. Rear I/O Module Status LED will indicate a problem for either a F5404E RAID Controller or I/O module. NOTE: The term “Rear I/O Module” is used generically throughout this manual for either a RAID Controller or I/O module. 10400167-101 01/2008 ©2007-2008 Overland Storage W A-6 ULTAMUS RAID 4800 Hardware Setup Guide Faults and Troubleshooting Table A-5: Display Panel LEDs and What They Mean Display Panel LEDs Description Rear I/O EIP Card Channel Drive Power Fault Card On PSU/Cooling Module Status (Green/ Status (Amber) (Amber) (Amber) (Amber) Amber) (Amber) Other Associated LEDs or Alarms ON Steady OFF OFF OFF OFF OFF 5V AUX present, Power On/Standby switch OFF or overall power failed. ON Steady OFF OFF OFF OFF OFF Power applied, all functions are normal. ON Steady ON - Flashing ON ON ON ON Single beep, two Flashing Flashing Flashing Flashing double beeps ON Steady ON Steady OFF OFF OFF OFF PSU/Cooling Fan Any PSU Fault or Fan module LEDs. Fault. AMBER ON Steady OFF OFF OFF OFF PSU/Cooling Fan 5V AUX present, Power module LEDs. Switch OFF. Any PSU fault or Fan fault. ON Steady ON Steady ON OFF Flashing OFF OFF PSU/Cooling Fan Over or Under module LEDs. temperature. AMBER ON Steady ON OFF Flashing OFF OFF PSU/Cooling Fan 5V AUX present, Power module LEDs. Switch OFF. Over or Under temperature. ON Steady OFF ON Steady OFF OFF OFF Rear module indicators. Rear module detected fault. AMBER OFF ON Steady OFF OFF OFF Rear module indicators. 5V AUX present, Power Switch OFF. Front Panel Power On LED (5s) test state or total enclosure management failure or EIP removed. Rear module detected fault. ON Steady OFF OFF ON Steady OFF OFF Fault LED on EIP card. EIP Card fault. AMBER OFF OFF ON Steady OFF OFF Fault LED on EIP card. 5V AUX present, Power Switch OFF. EIP Card fault. ON Steady OFF OFF OFF ON Steady OFF SAS-SATA Channel Card Fault LED. SAS-SATA Channel Card fault. AMBER OFF OFF OFF ON Steady OFF SAS-SATA Channel Card Fault LED. 5V AUX present, Power Switch OFF. 10400167-101 01/2008 ©2007-2008 Overland Storage SAS-SATA Channel Card fault. W A-7 ULTAMUS RAID 4800 Hardware Setup Guide Faults and Troubleshooting Table A-5: Display Panel LEDs and What They Mean (Continued) Display Panel LEDs Description Power Rear I/O EIP Card Channel Drive On PSU/Cooling Module Card Fault (Green/ Status Status Amber) (Amber) (Amber) (Amber) (Amber) (Amber) Other Associated LEDs or Alarms ON Steady OFF OFF OFF OFF ON Steady Internal Drive Fault LED. 5V AUX present, Power Switch ON. AMBER OFF OFF OFF OFF ON Steady Internal Drive Fault LED. 5V AUX present, Power Switch OFF. NOTE: In Standby mode the LEDs will maintain their last state at Power Off. Enclosure Display Panel LCD The Enclosure Display Panel LCD, shown in Figure A-5, indicates any PSU, Fan, Drive or System failure that may occur. Fault Icons and text strings are detailed in Table A-6 on page A-9. Single Fault Display A typical example of a single fault display is shown on the following page. • The Overland logo. • Single component in error, shown as a single fault icon on the display. • Text lines identifying the component faults. Figure A-5: Typical Single Fault Display Multiple Fault Display Typical example of the two faults are shown below. 10400167-101 01/2008 • The Overland logo. • Two or more components in error, shown as two fault icons on the display. • Text lines identifying the component faults. ©2007-2008 Overland Storage W A-8 ULTAMUS RAID 4800 Hardware Setup Guide Faults and Troubleshooting Figure A-6: Typical Multiple Fault Display Display Panel icons and text message are described in Table A-6. On the LCD, components are numbered from left to right as viewed from the rear of the enclosure (Figure A-7). For example, the left most Power Supply/Cooling module bay is identified as bay 0. Power supplies and fans are 1, 2, or 3; their respective bays are 0, 1, and 2 (left, center, and right). PS/Cooling Modules and Locations 1 Bay 0 NOTE: 2 Bay 1 3 Bay 2 ACRS Module shown is optional Figure A-7: Module and Bay Identification and Location For details on module locations, see Figure 1-4 on page 1-3 and Figure 1-7 on page 1-6. Make sure you identify the correct module when troubleshooting. Table A-6: Possible Fault Indicators Icons 10400167-101 01/2008 Text String Description and Condition tm Indicates the enclosure ID and mode. t = Enclosure ID M0 = RAID chassis M4 = Expansion chassis Enclosure OPEN Indicates the enclosure lid is open. PSU Fault Power supply has any type of fault. The value displayed in the example “1” is the identified Power Supply/Cooling module, which could be 1 3. Or Left (1), Center (2), and Right (3) modules. ©2007-2008 Overland Storage W A-9 ULTAMUS RAID 4800 Hardware Setup Guide Faults and Troubleshooting Table A-6: Possible Fault Indicators Icons Text String Description and Condition FAN Fault Fans in Power Supply/Cooling module has any type of fault. The value displayed in the example “1” is the identified Power Supply/Cooling module, which could be 1 - 3. Or Left (1), Center (2), and Right (3) modules. TempSensor Flt Temperature Sensor has a fault. Indicated by a temperature sensor element 1, 2, 3, 4, or 5. Where the value displayed indicates the specific sensor number. Thermal Fault Thermal over temperature or under temperature fault. Indicated by a temperature sensor element 1, 2, 3, 4, or 5. Where the value displayed indicates the specific sensor number. I/O card Fault Rear I/O module has a fault. Indicated by the electronics element . The value displayed indicates which module is experiencing the fault. EIP card Fault EIP card has a fault. Indicated by the display element. Channel Card Er Primary or Secondary SAS-SATA Channel card has any fault. The value displayed indicates which SAS-SATA Channel card is experiencing a fault. Comms Fault The EIP and I/O cards are not communicating. Allow approximately 2.5 minutes of inactivity to determine if a communication error is in fact occurring. If the fault continues, investigate. No Icon Config Error The installed Channel and I/O cards do not match with the configuration selected by switches. No Icon VPD Corrupted The data stored in the enclosure EEPROM is corrupt. No Icon Thumbwheel Moved Thumb wheel has been changed. Indicated by code detecting thumb wheel changed. 10400167-101 01/2008 No Icon Alarm Mute On Alarm Mute On. No Icon Alarm Set Alarm On. No Icon Alarm Off Switch Alarm Silent; switch 11 is muting the alarm. No Icon Shelf % mN Friendly name Shelf ID. ©2007-2008 Overland Storage W A-10 ULTAMUS RAID 4800 Hardware Setup Guide Faults and Troubleshooting Audible Alarm The chassis subsystem includes an Audible Alarm which indicates when a fault state is present. The following conditions will activate the Audible Alarm: • Drive Fault • Fan Fault • Voltage Out of Range • Thermal Overrun • System Fault • Lid Open Audible Alarm Mute When the audible alarm sounds, it may be muted by pressing the Alarm Mute push-button. Automatic muting will take place after two minutes if the mute button is not manually operated. The alarm mute push-button is located between the LEDs and the Display Panel (see Figure A-4 on page A-6). When the alarm is muted, it continues to sound with short intermittent bleeps to indicate that a problem still exists. It is completely silenced when all problems are cleared. The audible alarm can be permanently muted by changing the setting on switch #11. Altering this setting silences the alarm for all events that would normally trigger an alarm. (See “Enclosure Switch Settings” on page 2-12) LED Test Mode The Alarm Mute button can also be used to test the LEDs on the enclosure front panel. When the button is pressed and held, all LEDs will be illuminated if there are no faults present. Troubleshooting The following sections describe problems that can occur with your ULTAMUS RAID storage array storage solution with existing known solutions. Power Supply/Cooling Module Faults Symptom Cause Action • Enclosure’s front panel PSU/Cooling Status LED is illuminated (amber). • A PSU/Cooling Status LED is occurring on one or more Power Supply/Cooling Fan modules. • Audible alarm is sounding. • Any power fault. • A fan failure. • A thermal condition has caused overheating. • Check that the mains power connections to the Power Supply/Cooling module is live. • Disconnect the Power Supply/Cooling module from its mains power and remove the module from the system. Re-install: if problem persists, replace Power Supply/Cooling module. • Reduce the ambient temperature. 10400167-101 01/2008 ©2007-2008 Overland Storage W A-11 ULTAMUS RAID 4800 Hardware Setup Guide Faults and Troubleshooting Thermal Control The ULTAMUS RAID 4800 or 4800x enclosure uses extensive thermal monitoring and takes a number of actions to ensure component temperatures are kept low and also to minimize acoustic noise. Air flow is from the front to the rear of the enclosure. Symptom Cause If the ambient air is cool (below 25°C (77°F)) and the fans are observed to increase in speed, then some restriction on airflow may be causing the internal temperature rise. The first stage in the thermal control process is for the fans to automatically increase in speed when a thermal threshold is reached. This may be caused by higher ambient temperatures in the local environment and may be perfectly normal. NOTE: This is not a fault condition. Action • Check the installation for any airflow restrictions at either the front or the rear of the enclosure. A minimum gap of 25 mm (1 inch) at the front and 50 mm (2 inches) at the rear is recommended. • Check for restrictions due to dust build-up; clean as needed. • Check for excessive re-circulation of heated air from the rear to the front. Use in a fully enclosed rack installation is not NOTE: This threshold changes recommended. according to the number of drives and • Check that all blank modules are in place. power supplies • Reduce the ambient temperature. installed. Thermal Alarm Symptom Cause Action • Display Panel PSU/Cooling Status LED is illuminated (amber). • A PSU/Cooling Status LED is occurring on one or more Power Supply/Cooling Fan modules. • Audible alarm is sounding. • Air temperature exiting the Power Supply/Cooling module is above 55°C (131°F). If the internal temperature measured in the airflow through the enclosure exceeds a pre-set threshold a thermal alarm will sound. • Check that the local ambient environment temperature is below the upper 40°C (104°F) specification. • Check the installation for any airflow restrictions at either the front or the rear of the enclosure. A minimum gap of 25 mm (1 inch) at the front and 50 mm (2 inches) at the rear is recommended. • Check for restrictions due to dust build-up, clean as needed. • Check that the enclosure lid is closed. • Check for excessive re-circulation of heated air from rear to the front. Use in a fully enclosed rack installation is not recommended. • If possible shutdown the enclosure and investigate the problem before continuing. 10400167-101 01/2008 ©2007-2008 Overland Storage W A-12 ULTAMUS RAID 4800 Hardware Setup Guide Faults and Troubleshooting Thermal Shutdown IMPORTANT: Thermal shutdown only occurs when the Power Supply/Cooling module exceeds its thermal limits and trips a safety cut out in the Power Supply/Cooling module. 10400167-101 01/2008 ©2007-2008 Overland Storage W A-13 Specifications APPENDIX B Dimensions Chassis mm Inches Height 175 6.89 Width across mounting flange 483 19.01 Width across body of enclosure 443 17.05 Depth from flange to rear of enclosure body 762 30.00 Depth from flange to maximum extremity of enclosure (rear hold down) 777.4 30.60 Depth from flange to furthest extremity at front of enclosure 20 0.78 Weight Maximum Configuration 80 kg (177 lb) Enclosure w/0 drives installed 35 kg (77 lb) Power Supply/Cooling Module 4 kg (8.8 lb) F5404E RAID Controller Module 1.2 kg (2.7 lb) I/O Module 0.9 kg (1.98 lb) Power Source Component Source Requirement Power Supply/Cooling Module 100 - 240V Power Supply/Cooling Module with ACRS 200 - 240V and/or bifurcated power cords Current Protection 10400167-101 01/2008 Must be 20A or less (IEC 60947 circuit breakers for Europe. Circuit breakers must have safety approvals acceptable for that country.) ©2007-2008 Overland Storage W B-1 ULTAMUS RAID 4800 Hardware Setup Guide Specifications Power Usage Conditions 240V AC 110V AC Fans slow, drives idle 2.97A 0.68KW 6.69A 0.73KW Fans slow, drives accessing 3.40A 0.79KW 7.71A 0.85KW Fans fast, drives idle, 3 PSUs powered 3.13A 0.72KW 7.07A 0.77KW Fans fast, drives idle, 2 PSUs powered, 1 PSU idle 3.02A 0.71KW 6.97A 0.76KW Fans fast, drives accessing, 3 PSUs powered 3.54A 0.82KW 7.97A 0.88KW Fans fast, drives accessing, 2 PSUs powered, 1 PSU idle 3.47A 0.82KW 8.00A 0.89KW AC Power (Power Supply/Cooling Module) Voltage Range AC 100 - 240V Rated Voltage Range Selection Automatic Frequency 50/60Hz In-rush Current Single PSU: 100 - 240V, 25A peak maximum at 264V reducing linearly with input voltage. Dual PSUs (bifurcated cable): 200 - 240V, 50A peak maximum at 264V reducing linearly with input voltage. Power Factor >0.98 Harmonics Meets EN61000-3-2 A/C Power Cords United States Must be NRTL listed (National Recognized Test Laboratory, e.g., UL). Cord type SV or SVT, 18 AWG minimum, 3 conductor - 4.5 meters maximum length Plug NEMA 5-15P grounding-type attachment plug rated 120V 10A; or IEC 320 C14, 250V, 10A Socket IEC 320 C-13, 250V, 10A Europe & Others General requirements: 10400167-101 01/2008 ©2007-2008 Overland Storage W B-2 ULTAMUS RAID 4800 Hardware Setup Guide Specifications Cord type Harmonized, H05-VVF-3G1.0 Socket IEC 320, C-13, 250V, 10A. IMPORTANT: The plug and the complete power cord assembly must meet the standards appropriate to the country, and must have safety approvals acceptable in that country. NOTE: The power cord is not included in the standard RS-4835-F4-5404E and RS-4835-E3-XPN enclosure packages. Power Supply Safety and EMC Compliance Safety Compliance UL 60950-1 IEC 60950-1 EN 60950-1 EMC Compliance CFR47 Part 15B Class A EN55022 EN55024 ACRS Module Voltage Range 200 - 240V Rated Input Connectors 2 x IEC 320 plugs Output Connectors 1 x IEC 320 socket Environment Ambient Temperature and Humidity Operational Temperature Range Relative Humidity Max. Wet Bulb 5°C to 40°C 20% to 80% 23°C (35°C above 2,000 m) non-condensing (73.4°F) 0°C to +50°C 8% to 80% (32°F to 122°F) non-condensing 27°C (80.6°F) (41°F to 104°F) [95°F above 6561 ft] Non-Operational 10400167-101 01/2008 ©2007-2008 Overland Storage W B-3 ULTAMUS RAID 4800 Hardware Setup Guide Storage Shipping Specifications Temperature Range Relative Humidity Max. Wet Bulb 1°C to +60°C 5% to 80% 29°C (33.8°F to 140°F) non-condensing (84.2°F) -40°C to +60°C 5% to 100% 29°C (104°F to 140°F) non-precipitating (84.2°F) Other Environmental Specifications Parameter Limits Airflow System must be operated with low pressure rear exhaust installation (Back pressure created by rack doors and obstacles not to exceed 5 pascals [0.5 mm Water gauge].) Altitude, Operational 0 to 3,048 meters (0 to 10,000 feet) derated to 35°C (95 F) maximum ambient above 2,000 meters (6561 feet) Altitude, Non-Operational -305 to 12,192 meters (-1000 to 40,000 feet) Shock, Operational Vertical axis 5g peak 1/2 sine, 10 ms Shock, Non-Operational 20g 10ms 1/2 sine (test with drives) 30g 10ms 1/2 sine (test without drives) Vibration, Operational 0.1 grms 5-500Hz Random Vibration, Non-Operational 0.8 grms 2-200Hz Random (test with drives) 1.04 grms 2-200Hz Random (test without drives) Vibration, Relocation 0.15 g 2-200Hz sine (test with drives) 0.3 g 2-200Hz sine (test without drives) Acoustics Sound Pressure Operating: Less than 58dB LpA average measured at the bystander positions. (The four bystander positions are 1 meter horizontal and 1.5 meters off the floor positioned front, back, left and right. The enclosure under test is measured on the floor.) Measured at 20°C (68°F). Orientation and Mounting 19" Rack mount (4 EIA Units) Rack Rails To fit 1000 mm (40 inches) depth racks compliant with IEC 297. Rack Characteristics Back pressure not exceeding 5 pascals (0.5 mm water gauge). Safety & Approvals (pending) CE and UL EN 60950-1, IEC 60950-1, UL 60950-1 EMC 10400167-101 01/2008 EN55022 (CISPR - A), FCC A ©2007-2008 Overland Storage W B-4 ULTAMUS RAID 4800 Hardware Setup Guide Specifications Interfaces - RAID Controller Drive Support See Drive Carrier specification Attachment • 4 Fibre Channel Host Ports (Arbitrated Loop, Point-to-Point, and Fabric attachment supported.) (2 x SFP optical per F5404E RAID Controller module) • 1 x SAS 4 lane 3 Gbit/sec wide port Expansion connector (1 x SFF) Interfaces - I/O Module Attachment • 1 x SAS 4 lane 3 Gbit/sec wide port Expansion connector. RAID Controller Module Specification Dimensions (internal) 103 mm x 267 mm (4 inches x 10.5 inches) • component board area: 103 mm x 240 mm (4 inches x 9.5 inches) Mounting Rear lower bays (Bays 0 and 2) Connectors Host Port: • 2 x SFP optical connectors Expansion Port: • 1 x SFF8470 connector (4 lane) 10400167-101 01/2008 ©2007-2008 Overland Storage W B-5 ULTAMUS RAID 4800 Hardware Setup Guide Specifications I/O Module Specification Dimensions (internal) 103 mm x 267 mm (4 inches x 10.5 inches) • component board area: 103 mm x 240 mm (4 inches x 9.5 inches) Mounting Rear lower bays (Bays 0 and 2) Connectors Host Port: • 1 x SFF8470 connector (1 x SAS 4 lane 3 Gbit/sec wide port) Expansion Port: • 1 x SFF8470 connector (1 x SAS 4 lane 3 Gbit/sec wide port) Drive Carrier Module Specification IMPORTANT: Operating the enclosure with non-approved drives may invalidate the warranty. Please contact your supplier for details of approved disk drives. Module Dimensions Height 166 mm (6.53 in) Width 115 mm (4.52 in) Depth 28.7 mm (1.12 in) Weight 1 kg (2.2 lb) with the disk drive installed. Drive Dongle Mounting locations for SATA drives with MUX Transition card attached Operating Temperature 5°C to 40°C (41°F to 104°F), when installed in an enclosure with three Power Supply/Cooling Modules Power Dissipation 14 watts maximum Software Enclosure Services (SES) Support The enclosure has a sophisticated self-monitoring and reporting function which conforms to ANSI SES specifications. This function reports on topics such as: • Enclosure temperature • Fan speed • Drive condition • Enclosure Display Panel status For more information on the implementation of this function, please request a copy of the SES specification from your supplier. 10400167-101 01/2008 ©2007-2008 Overland Storage W B-6