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TABLE OF CONTENTS GENERAL INFORMATION ............................................................................................................... 4 Building Address ........................................................................................................................................ 4 Resident Service Center ............................................................................................................................ 4 Leasing Center .......................................................................................................................................... 4 Resident Manager and Staff ...................................................................................................................... 4 Contact Numbers ........................................................................................................................................ 4
THE BUILDING ................................................................................................................................ 4 Smoke-Free Living .................................................................................................................................... 4 Drugs ......................................................................................................................................................... 5 Noise .......................................................................................................................................................... 5 Hallways ..................................................................................................................................................... 5 Complimentary Faxes and Copies ............................................................................................................ 5
YOUR NEW APARTMENT................................................................................................................ 5 Temperature Control Unit .......................................................................................................................... 5 Smoke and Carbon Monoxide Detectors .................................................................................................... 5 Windows and Window Treatments ............................................................................................................ 6 Bathtubs ..................................................................................................................................................... 6 Water Fixtures ........................................................................................................................................... 6 Wood Floor Care ........................................................................................................................................ 6 Washer / Dryer ........................................................................................................................................... 6 Electrical Sub-Metering .............................................................................................................................. 6 Telephone Intercom Services .................................................................................................................... 7 Rent Payments .......................................................................................................................................... 7 Repairs and Service .................................................................................................................................. 7 Alterations to the Apartment ...................................................................................................................... 8 Damage Charges ....................................................................................................................................... 8 Tips on How to Minimize Mold Growth ...................................................................................................... 8
INSPIRED AMENITIES…................................................................................................................. 9 Fitness Center ............................................................................................................................................ 9 Swimming Pool ........................................................................................................................................... 9 Entertainment Lounge ................................................................................................................................ 9 Outdoor Sun Terrace ................................................................................................................................. 9 Screening Room ........................................................................................................................................ 9 Children’s Playroom .................................................................................................................................. 9 Bicycle Room .............................................................................................................................................. 9 Laundry Facility ......................................................................................................................................... 10
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Auto Court ................................................................................................................................................. 10 Parking Garage ......................................................................................................................................... 10 Off-Site Valet Services .............................................................................................................................. 10
LIFESTYLE BENEFITS .................................................................................................................. 10 RELATEDSTYLE SERVICES
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Resident Service Specialist ....................................................................................................................... 10 Move-In Coordination ............................................................................................................................... 10 Personal Assistant Service ........................................................................................................................ 10 Related Inner Circle .................................................................................................................................. 11 Related Resident Referrals ....................................................................................................................... 11 Easy Transfers .......................................................................................................................................... 11 In-Home Package Delivery ....................................................................................................................... 11 Related Technology Concierge ................................................................................................................ 11 Related Hi-Tech Home ............................................................................................................................... 11 Best Choice in Voice / Video / Internet Service ........................................................................................ 11 Complimentary WiFi in Common Areas of Building ................................................................................. 12 Resident Website ....................................................................................................................................... 12 Online Rent Payment ................................................................................................................................. 12 Online Leasing .......................................................................................................................................... 12 FITNESS LIFESTYLE BY EQUINOX ......................................................................................................... 12 RELATED BIKE SHARE …………………………………………………………………………….................... 12 EVENTS ....................................................................................................................................................... 12
LIVING IN YOUR COMMUNITY ..................................................................................................... 13 Apartment Key Procedures ....................................................................................................................... 13 Apartment Access Control ....................................................................................................................... 13 Deliveries ................................................................................................................................................. 13 Doorman / Concierge Responsibilities ..................................................................................................... 14 Holiday / Christmas Gratuities .................................................................................................................. 14 While You Are Away ................................................................................................................................. 14 Insurance .................................................................................................................................................. 15 Disposal Areas .......................................................................................................................................... 15 Pets ........................................................................................................................................................... 15 Pest Control .............................................................................................................................................. 15
FIRE SAFETY AND EMERGENCY PROCEDURES ..................................................................... 15
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GENERAL INFORMATION Building Address The official address of 1214 Fifth Avenue is 1214 Fifth Avenue, New York, New York, 10029. Resident Service Center The Resident Service Specialist is professionally trained and available on-site to address all of your questions and needs. The Resident Service Center is open Monday to Friday from 9AM to 5PM. We invite you to drop in whenever you have anything to discuss. The Resident Service Center is located on the 21st floor in apartment 21A. The telephone number is 646.576.8034, the e-mail address is
[email protected], and the fax number is 646.576.8040. Hours are subject to change. Leasing Center st
The Leasing Center is open from 10AM to 6PM daily and is located on the 21 floor in apartment 28A. The telephone number is 212.268.1214, the e-mail address is
[email protected], and the fax number is 212.944.7956. Resident Manager and Staff The building is supervised by a resident manager along with a complete staff of service and maintenance professionals. Contact Numbers For your reference see the below contact information: Concierge Desk
646.576.8036
Fitness Center
646.632.3582
Garage
212.289.2959
Leasing Center
212.268.1214
Resident Manager
646.576.8035
Resident Service Center
646.576.8034
THE BUILDING Smoke-Free Living In concert with our commitment to sustainability, and out of concern for the health and wellness of our residents, 1214 Fifth Avenue is a no smoking building. All residents and their guests in the building are prohibited from smoking in apartments or in any common areas of the buildings. The Related Rentals Smoke-Free Living initiative is the perfect complement to the environmentally preferable operational standards we have implemented across our portfolio, such as our use of Green Seal cleaning products and zero VOC paints in all of our apartments. It is also consistent with our commitment to innovation and our brand promise of "expect more at home." We believe this program provides enhanced value to everyone residing in the building. Below is a summary of the main aspects of this initiative: • Due to increased risk of fire and the known adverse health effects of secondhand smoke, smoking is prohibited in any area of the property, both private and common, indoors including in apartments, outdoors including terraces, and within 25 feet of the building(s) exterior including entryways,
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• Smoking will not be allowed near any playgrounds, pool areas or outdoor seating areas, sun terraces, roof garden or area that other residents may typically use. • This initiative applies to all guests, service persons, employees and vendors. • Residents are responsible for ensuring that all household members and guests comply with this rule. • The term “smoking” is defined as inhaling, exhaling, burning or carrying any lighted cigarette, cigar, pipe, or other tobacco product or other type of inhaled substance in any manner or any form. Drugs Drug use of any kind is not only against building rules, but also illegal. Please refrain from such activities. Noise In order to maintain the quiet and peaceful enjoyment of everyone’s home please keep the operation of any audio, visual, musical instrument, etc. at a reasonable level. Children are not allowed to play or ride toy vehicles in the hallways or run and scream in common areas of the building (i.e. lobby). Hallways Please keep all personal items out of the hallways, such as shoes, umbrellas, strollers, toys, etc. Obstruction of common areas is considered a fire hazard and is prohibited by the NYC Fire Department; therefore, all items found in the hallway will be removed and discarded as safety of our residents is of the utmost priority. Complimentary Faxes and Copies Please feel free to visit our Resident Service Center, located in Apartment 21A to send a fax or make a few copies during normal business hours.
YOUR NEW APARTMENT Temperature Control Unit Your apartment has individually-controlled energy efficient heating and cooling units. To control the unit’s temperature and fan speed, use the thermostat located under the metal cover on the right-hand side of the unit. The heating and cooling units are hybrid heat pumps. Hybrid heat pumps are a close relative of heat pumps, a common heating and cooling unit in New York City. Hybrid heat pumps are more energy efficient than conventional heat pumps, because they use hot water provided by the base building for heating like a PTAC or fan coil unit. By comparison, a conventional heat pump uses an electric compressor for heating, which can impose a high electricity cost on residents. However, it is imperative to keep the unit on at all times to keep a constant temperature. If turned off for extended periods, it will take a significant amount of time to return the room to a comfortable temperature. If you encounter anything unusual with your heating or cooling unit, do not attempt to repair it yourself. Call the concierge desk to request service. If you want to keep your energy usage and bills low, we recommend closing your windows and doors when you are running the heating and cooling unit. Also keeping blinds closed to the sun in summer when you’re out of the house and open for the sun in winter will help keep the temperature of your home comfortable and energy efficient.
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Smoke and Carbon Monoxide Detectors For your safety, your apartment is equipped with smoke and carbon monoxide detectors that will automatically sound an alarm in case of fire, smoke or excessive carbon monoxide levels. Periodic “chirping” of the alarm within the detector indicates a low battery condition. If this condition occurs please contact the concierge desk to have your battery replaced. In case of fire or smoke, please call 911 and refer to your Fire Safety Plan. Windows and Window Treatments The windows in your unit were designed to open only 4 ½ inches. The mini-blinds provided with your apartment must remain in the windows. When leaving your apartment for extended periods of time please ensure all windows are completely closed and locked. Bathtub The bathtub should not be cleaned with abrasive cleaners. Use products such as Bon Ami Powder Cleanser, Method Le Scrub Bathroom Cleaner, Mrs. Meyer’s Bathroom Cleaner, Simple Green All Purpose Cleaner, Clorox Green Works Bathroom Cleaner, Pink Solution or Seventh Generation Tub & Tile Cleaner, as per product directions. Use a sponge or nylon bristle brush to clean your bathtub to prevent abrasions to the surface. Water Fixtures In an effort to conserve water, we have provided our residents with new “water smart” water fixtures, including dual flush toilets. These fixtures are high efficiency water savers. If they are abused in any way, they will not work efficiently. Therefore, please refrain from disposing any item(s) not intended for their use. Wood Floor Care As with all hardwood flooring, it is important to properly clean and maintain wood floors to prevent substances, including but not limited to water, food and grease, from making the floor slippery. Please vacuum, sweep, or dust mop regularly. Never damp mop with water, as you may permanently damage the floor. Use a wood floor cleaner such as Method Squirt + Mop Wood Floor Cleaner, Caldera AllPurpose Cleaner, Attitude Floor Surfaces Tiles & Wood, or Seventh Generation Wood Cleaner, as per product directions. Area rugs should be slip-resistant with a backing that will not discolor the floor. Please use floor protectors under heavy furniture to help reduce the risk of indentation by distributing weight properly and help prevent scrapes and scratches when moving furniture. Washer / Dryer For your convenience, most units come equipped with a personal washing machine and clothes dryer. The clothes dryer uses a vent-less drying system which uses air to dry your clothes. Please ensure to keep the doors open to the appliance closet during drying cycles to facilitate efficient drying of clothes. Without the doors open, the dryer will not completely dry clothes. For washing, once the cycle has been started, please allow the machine to completely run through the wash cycle. If the machine is stopped mid cycle and not allowed to continue, the tub will not drain. Additionally, please ensure to use high efficiency soap (HE) only in your washing machine. If you experience any issues with your appliances please contact the concierge desk. Electrical Sub-Metering Your apartment is individually sub-metered for electrical service. The rates and charges paid will be based on the actual rate charged by Consolidated Edison Company, the electric company, and in no event will the total charges exceed the rates for directly metered residential electric service. You will be billed at the kilowatt hour (kwh) cost paid by the sub-meter multiplied by the number of kilowatts used
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plus the administrative fee allowed by law. Your sub-meter will be read and billed monthly for electric service. The monthly cost for the electrical charges is considered rent or additional rent under the lease and will reflect a charge on your rental ledger. If you have any questions regarding sub-metered electrical service please contact the Resident Service Specialist. Telephone Intercom Services Calling the Concierge To call the concierge, pick up the receiver, press 48# and then hang up. The phone will ring back to the apartment when the concierge has accepted the call. Please note there is no dial tone to the intercom system. Accepting Concierge Calls To accept an incoming call from the concierge, simply pick up the receiver. Ring Tone Volume The ring tone volume can be set in two stages found on the side of the handset. Muting the Intercom To mute the intercom, use the ringer off button on the face of the receiver. Care for Your Phone: Only ever clean your telephone using a soft cloth dampened with mild soap solution. Dry cleaning, aggressive cleaning agents and abrasives can damage the surface. Rent Payments You can choose between automatic bank withdrawal and credit card payment with MasterCard®. You have the option to sign up for Automatic Bill Payment and have your rent automatically withdrawn from your bank account or billed to your MasterCard® credit or charge card every month – offering convenience and the ability to earn rewards. To enroll in ABP, simply log onto the resident website and click the “Pay Rent/View Account” tab on the navigation bar. Under “Payment Options” choose between automatic bank withdrawal and MasterCard® and follow the instructions. You can also fill out the payment forms in Resident Circle and give them to your Resident Service Specialist. Alternatively, you can use your own online banking product and set up a recurring check payment directly to “8 East 102nd Street LLC”. Please use the following address information: Attn: Resident Service Center, 1214 Fifth Avenue, New York 10029. Rent payments may be left at the concierge desk or can be mailed or delivered in person to the Resident Service Center. Please make checks payable to 8 East 102nd Street LLC. Rent is due the first (1st) of every month. Rent is considered late after the first day of the month, although a five (5) day grace period has been established as a courtesy. A $50.00 late fee will be incurred if your check is not received by the fifth (5th) day of the month. Any rent check that is returned for insufficient funds will incur a standard bank cost processing fee. Repairs and Service If, at any time, you require repair or service attention in your apartment, simply stop by the concierge desk to prepare a service request. You may also call the concierge desk or submit service requests via the resident website. Most service requests are addressed within 24 hours. Naturally, emergencies are
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handled immediately. For your convenience, you can track the status of service requests through the resident website. To avoid any miscommunication, and because staff may not enter any apartment without a written service request on file, please ensure you fill out a service request. Please do not request service directly from maintenance staff personnel. Members of our maintenance staff are permitted to perform services outside of their job responsibilities provided they abide by the guidelines set forth by the management team. Alterations to the Apartment All alterations to your apartment must have the written authorization of the Resident Service Specialist in advance of any work being performed. It is your responsibility to restore your apartment to its original condition when you vacate. Damage Charges If incorrect usage is determined to be the cause of any damage to your apartment, or if you incur any damage beyond normal wear and tear, you will be charged for labor and materials to complete the repair. Tips on How to Minimize Mold Growth It is our goal to maintain the highest quality living environment for our residents. To help achieve this goal, it is important to work together to minimize the potential for conditions that could lead to the growth of naturally occurring mold. Residents can help minimize mold growth in their apartment by taking the following actions: •
Open windows. Proper ventilation is essential. If it is not possible to open windows, run the fans on the apartment PTAC units to circulate fresh air throughout your apartment. In damp or rainy weather conditions, please keep windows and doors closed.
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If possible, maintain a temperature between 50 and 80 degrees Fahrenheit within your apartment at all times. Clean and dust your apartment on a regular basis as required by your lease. Regular vacuuming, mopping, and use of environmentally safe household cleaners is important to remove household dirt and debris that contribute to mold growth.
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Periodically clean and dry the walls and floors around the sink, bathtub, shower, toilets, windows and patio doors using a common household disinfecting cleaner. On a regular basis, wipe down and dry areas where moisture sometimes accumulates, like countertops, windows and windowsills.
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Use the exhaust fans in your kitchen when cooking or while the dishwasher is running, and allow the fan to run until all excess moisture has vented from the kitchen. Use care when watering houseplants. If spills occur, dry up excess water immediately.
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Be sure to leave the closet door to your washer / dryer open when using the equipment and clean the lint screen after every use. When washing clothes in warm or hot water, watch to make sure condensation does not build up within the washer and dryer closet; if condensation does accumulate, dry with a fan or towel.
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Thoroughly dry any spills or pet urine on carpeting.
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Do not overfill closets or storage areas. Ventilation is important in these spaces.
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Do not allow damp or moist stacks of clothes or other cloth materials to lie in piles for an extended period of time.
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Immediately report to the management office any evidence of a water leak or excessive moisture in your apartment, storage room, garage, or any common area.
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Immediately report to the management office any evidence of mold growth that cannot be removed by simply applying a common household cleaner and wiping the area. Also, report any area of mold that reappears despite regular cleaning.
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Immediately report to the management office any failure or malfunction with your heating, ventilation, air-conditioning system, or laundry system. As your lease provides, do not block or cover any of the heating, ventilation or air-conditioning ducts in your apartment.
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Immediately report to the management office any inoperable windows or doors.
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Immediately report to the management office any musty odors that you notice in your apartment.
INSPIRED AMENITIES Fitness Center* Staffed and operated by Iowa Sports, the Fitness Center at 1214 Fifth Avenue, located on the club level, is a private state-of-the-art health and fitness facility exclusively for residents. Featuring a fitness lounge for relaxing and private locker and shower facilities for both men and women, the center occupies over 1,500 square feet and offers the most advanced and efficient equipment for building strength, flexibility, and overall cardio well-being. The Fitness Center is open daily from 5AM to 11:30 PM. For membership information please contact the manager on duty at 646.632.3582 or send an e-mail to
[email protected]. Hours are subject to change. Swimming Pool* The heated, 60-foot indoor swimming pool is the true lap of luxury; pristine and staffed with a professional lifeguard. The swimming pool is open Monday to Friday from 6AM to 10AM and 4:30PM to 9:30PM, and Saturday and Sunday from 9AM to 6:30PM. Hours are subject to change. Entertainment Lounge Located on the 20th floor (CL in the elevators) with breathtaking Central Park views, the entertainment lounge features a 20-by-60 foot sitting area, billiards, a walnut paneled bar, and Venato Travertine hearth. To accommodate residents' special entertaining needs, a catering refrigerator, sink and icemaker and dining area offers direct access to the outdoor terrace. Outdoor Sun Terrace* The magnificent terrace offers spectacular Central Park panoramas, a lushly landscaped setting, and an intimate sitting and dining area that is perfect for al fresco enjoyment. Screening Room* Adjacent to the entertainment lounge, the state-of-the-art media room features luxurious theater-style seating for large-screen high-definition surround-sound enjoyment of movies and sports events as well as residents' favorite television programs. Children’s Playroom Located off the lobby, the Children's Playroom is designed to delight children and their parents and nannies. Spacious and brimming with wondrous toys, books and games, it's the perfect place for imaginative play and fun-filled, age-appropriate activities.
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Bicycle Room The bicycle room is available on a first-come, first-served basis. There is a yearly fee for bicycle space. Please see the Resident Service Specialist for specific costs and access. Please note that space is limited. Laundry Facility A laundry facility is located on the cellar level of the building. Instructions for machine use are posted. Please read them carefully. Use of laundry machines is via a laundry card. This card allows for easy and convenient use of the machines without the need for coins. Laundry cards will be distributed via the Resident Service Center. Each apartment will receive one (1) laundry card. The cards come pre-valued with $5.00. To add additional funds to the card, please follow the directions enclosed with the laundry card. To request additional cards, you must contact the laundry room vendor, Hercules Corporation directly at 800.526.5760. Auto Court The landscaped drive-through courtyard allows for easy, hassle-free drop-offs and pick-ups right at your front door, whether you're driving yourself or being chauffeured by limo. Parking Garage A 24 hour attended indoor garage is open daily with valet parking and is available for you and your guests for an additional fee. The garage entrance is located on 102nd Street between Madison and Fifth Avenues. The garage can be reached by calling 212.289.2959. Please note that the garage is managed by a third party and is not part of Related Rentals operations. * Membership in amenity package required for use.
LIFESTYLE BENEFITS ®
RELATEDSTYLE SERVICES
RelatedStyle Services is a suite of exclusive benefits designed to enhance your lifestyle by giving you the time you need to focus on the things you care most about. Resident Service Specialist At each Related Rentals property, on-site dedicated service professionals, known as Resident Service Specialists, are available to address all of your service needs. Your Resident Service Specialist will reach out to welcome you to the building and help you settle in. They are also available on an ongoing basis to address all of your requests including assisting with your move into the building and fulfilling requests for restaurant reservations, car service bookings, personal appointments and various other services. Think of them as your own personal assistant. Move-in Coordination Related provides Move-in Coordination to make moving as easy and stress-free as possible. Your Resident Service Specialist will coordinate your entire move-in starting with obtaining estimates from our preferred movers and extending special offers, to scheduling your move-in date and time. We will order your telecommunications, cable and Internet services. We can also arrange to have someone wait in your apartment for movers, installers and deliveries (for a fee).
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Personal Assistant Service Related Rentals' Personal Assistant Service, powered by our team of Resident Service Specialists, can make your life easier. With a simple phone call or email, you can request just about anything from restaurant reservations to tickets to special events and your Resident Service Specialist will be happy to help you.
Related Inner Circle The Related Inner Circle provides residents with advanced notice of new rental and sales opportunities, allowing you to take advantage of your special status to gain early access and special benefits. Related Resident Referrals Related Rentals values you as a resident. To thank you for referring your friends or colleagues to any one of our Related Rentals buildings portfolio-wide we offer you a bonus* every time someone you refer to us leases an apartment in our portfolio. For proper credit, please make sure that your referral gives our leasing agent your name and address when making an appointment...it’s that easy! For a complete list of Related Rentals properties, visit RelatedRentals.com. Please note service is subject to change by management. *You must be a current resident to be eligible for this bonus. Your referral must give your name when making an appointment. Your referral must actually lease and move into a Related Rentals building for you to qualify for this bonus. The resident referral bonus is not applicable for referrals that transfer within the Related Rentals portfolio. Easy Transfers You have the ability to transfer to any available market rental within our portfolio on 30 days’ notice. With luxury rentals in Manhattan’s finest neighborhoods, as well as in Boston, San Francisco, Los Angeles and Chicago, you have a wealth of options. So, if you need more space, a smaller place, a new view or just a change of scenery, Related Rentals is ready to change with you. It’s the easiest, most flexible and most accommodating transfer program in the industry. Please contact the leasing center at 212.268.1214 for further information, or log onto our website at RelatedRentals.com. In-Home Package Delivery Our In-Home Package Delivery service offers the option of having grocery orders and other perishable goods, dry cleaning and special packages placed directly in your home. Please contact your Resident Service Specialist for details about signing up. Related Technology Concierge The Related Technology Concierge can provide a whole host of technology-related services in your Related home. Use them for anything from setting up your wireless router, printer or network to troubleshooting a computer issue, from mounting your new flat screen TV to recovering data from your hard drive. Begin with a complimentary consultation to discuss your technology needs and then hire them to take care of anything on their robust menu of services.
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RELATED HI-TECH HOME® Best Choice in Voice / Video / Internet Service Choose from the latest technology options for your residence. Our high speed Internet options include Verizon FiOS and Time Warner Cable’s Road Runner. Television and video options include Verizon FiOS and Time Warner Cable. Residences feature structured wiring with multiple Cat5e and coaxial cables designed to deliver state-ofthe-art performance today while providing the capacity to handle changing technologies in the future. Complimentary WiFi in Common Areas of Building Residents and guests enjoy complimentary building WiFi in the lobby. With a username and password, access is instant and free to residents. Please contact the concierge or Resident Service Specialist for access information. Resident Website As a resident, you have access to our resident website, where you can pay your rent, track packages and service requests, manage keys and guests and use the online message board to post messages. In order to access the site, please visit Related.com/ResidentCircle and enter the username and password, which have been e-mailed or mailed to you. Once you log onto the site, you must change your login information. The website provides access to building information and resources (including a copy of this guide) and is constantly updated. Please take a moment to familiarize yourself. You will find conveniences such as our special offers available only for residents of the Related Rentals portfolio, special events and announcements. Please contact your Resident Service Specialist with any questions. Online Rent Payment You can log into Resident Circle at Related.com/ResidentCircle and choose between automatic bank withdrawal and credit card payment. You have the option to sign up for Automatic Bill Payment and have your rent automatically withdrawn from your bank account or billed to a MasterCard® credit or charge card every month – offering convenience and the ability to earn rewards. Online Leasing Your lease can be completed 100% online. We have a simple six-step process that makes leasing online quick and easy. If at any time you wish to complete the process in person, you may do so with any one of our qualified leasing agents. FITNESS LIFESTYLE BY EQUINOX® At Related, we understand how important fitness is to your wellbeing. That’s why we’ve partnered with Equinox to create a suite of exclusive amenities called Fitness Lifestyle by Equinox. Residents enjoy a variety of benefits, such as special membership opportunities at Equinox Fitness Clubs and special group fitness classes. RELATED BIKE SHARE ®
In partnership with Zagster , Related Rentals offers residents on-site bicycles which can be used to stay fit, run errands, or enjoy a leisurely ride around the city. PARTNER OFFER PROGRAM Related’s Partner Offer program is a collection of exclusive benefits and offers for residents provided by a select group of aligned brands. Our partners provide values such as discounts, premiums and invitations to special events.
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EVENTS At Related, we recognize the value of new experiences and community and seek to offer our residents opportunities to connect with new and exciting venues, programs and personalities in town, as well as your neighbors. We host a variety of in-building events throughout the year, like holiday parties and summer barbecues. We also create exciting portfolio-wide events, including summer cocktail parties and a family fall festival. Note: Lifestyle benefits including payment by credit card are not essential, required or ancillary services provided by the landlord, and are offered solely as an accommodation that may be modified or curtailed at any time at the option of the landlord.
LIVING IN YOUR COMMUNITY Apartment Key Procedures Upon moving in to your apartment, you will receive two (2) keys for the front door lock and two (2) mailbox keys. A secure, locked key box, stationed behind the concierge desk, houses a duplicate keys to each apartment within the building. You and your authorized guests / service providers will have access to this key with your signed authorization. It will also allow us, with your permission, to timely respond to your service requests while you are away from the building. It is critical that all keys signed out at the front desk be returned to the desk as soon as possible to ensure you will have a key available for you and or your guest / vendor for the next time. In addition, we will not be able to perform service requests for you while you are gone if a key is not left for our staff in the key box. Our maintenance staff does not have master keys to any resident apartment. If you or a guest are locked out of your apartment and our staff must perform a lockout because the spare key was not returned to the key box, your account will be assessed a lockout fee. You may leave an extra key in the key box on a short term basis. We only ask that you pick the key up the same day it is left with us. Apartment Access Control Below is a list of guidelines regarding apartment access control: 1.
No visitors shall be permitted into the building unless they have been announced by the concierge. If you are not at home and a guest arrives seeking access, your guest will not be allowed up to your apartment unless you have given us written instructions to allow their access.
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Always use the “peephole” before opening your door.
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Your apartment has door locks and security latches for your security and privacy. You are advised to use these locks at all times.
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You are required to provide the resident manager with a set of keys if you add special locks to your apartment door. Additional locks become a permanent fixture of the door and must be approved by your Resident Service Specialist prior to installation.
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The concierge will contact you on your intercom or home number to announce all guests.
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The building will not provide lockout service or issue a key for anyone not listed on the lease without your prior written permission.
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Soliciting is not allowed on the premises.
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Under no circumstances will entry to your apartment be provided to delivery or service persons without prior written notice from you.
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If you note any suspicious behavior, please call 911 and contact the concierge desk immediately.
Deliveries Please see below for a list of guidelines regarding deliveries: 1. The concierge or valet will accept small package deliveries during daytime hours. 2. Large deliveries such as furniture and rugs must use the service entrance and the service elevator during daytime hours and must be coordinated with your Resident Service Specialist in advance. If you are not at home to accept these deliveries, you may leave your key with the concierge desk and your delivery person will sign for the key from the concierge. Please note that the delivery personnel will enter your apartment unaccompanied. 3. Deliveries cannot be scheduled on major holidays. 4. Please pick up any packages or dry cleaning delivered to the concierge desk or the valet within 24 hours. Packages and dry cleaning that have arrived for you will be displayed on the electronic display screen in the mailbox area. Please check the screen daily for your packages. You may also log on to the resident website to check for your packages. Doorman / Concierge Responsibilities At times, the doorman may not be readily visible at the front entrance. The doorman may leave his post because of the following: Breaks: In addition to taking a lunch break, the doorman covers the concierge desk while the concierge is having lunch. Please understand that under no circumstances is the doorman at the concierge desk allowed to leave his/her post. Hailing Cabs: The doorman may have to walk as far as a block away to secure cabs for residents. Packages: The doorman frequently helps residents with packages, taking him away from his post momentarily. We appreciate your patience and understanding when the doorman is not immediately available to assist you. Holiday / Christmas Gratuities Many of you ask for a list of employees who work in the building. This list will be available at the concierge desk during the holiday season. Related Management would like to assure you that our employees are appropriately compensated for the services they provide to our residents. However, if there are specific employees whom you feel have provided services above and beyond your expectations, and you feel a gratuity is deserved, you may feel free to provide such on a voluntary basis to either the individual employee or to an employee fund. For your convenience, there will be a locked box located at the concierge desk for gratuities that will be equally distributed among the staff. Please note that we have no means of cashing personal checks on behalf of the employees. While You Are Away If you plan on traveling away from your home for vacation, please ensure all exterior doors and windows are completely closed and locked.
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It is important to update emergency contact information at the concierge desk, which allows us to reach you by e-mail address, cell phone or the phone number where you will be staying. The concierge can also update your access preferences to allow staff, vendors or guests access to your home while you are away. 1.
Be sure to cancel your newspaper delivery and arrange for your mail to be held by the post office.
2.
Make sure all appliances except the refrigerator are turned off and unplugged.
Insurance All of your personal property, such as clothing, furniture, jewelry and automobiles must be covered by your own apartment insurance policy. The owners and their agent, Related Management Company, are not liable for any theft, loss or damage to such property. Please contact your insurance broker for renter’s insurance. Disposal Areas Each floor of the building has a disposal room. Please put all refuse in tied plastic bags and deposit them in the chute in the disposal room. Never throw trash that is not in a bag down the chute. If you have items that are too large for the chute, please notify the concierge desk. Please note the sign in the disposal room which describes the types of trash not permitted in the chute. In order for each of us to do our part for the environment, we appreciate your cooperation with New York City’s law which mandates recycling for all citizens, as follows: All glass, aluminum cans, hangers, and plastic containers are to be deposited in the individually marked receptacles in the disposal room. Newspapers, magazines, and catalogs are to be neatly stacked in the areas designated. We appreciate your cooperation in recycling and doing your part for our environment. Pets As per your lease, you must get the permission of the landlord before bringing home a pet. Certain small pets (75lbs. or less) are permitted in the building. A pet rider must be signed by all residents owning a pet. Please contact the Leasing Center to get approval for your new pet. This policy may change at any time the landlord deems necessary. Please note that your pet must be on a short leash when in common areas of the building. Pet owners are responsible for properly curbing their dogs. Pest Control This service is provided free-of-charge. Signs indicating when the technicians will be servicing your floor will be distributed on your floor. Our skilled technicians will be using a highly effective and safe “gel” called “Maxforce” that is placed directly into cracks and crevices (behind walls) using a special fine tip applicator; something like a caulking gun. The benefits of this are that pets and children cannot get to it and it provides long term protection (between 3-6 months) without the odors and preparation that spray treatments require. After your apartment has been treated with Maxforce, no commercial sprays can be used – they will limit the effectiveness of the gel by contaminating it. Another added benefit is that due to this treatment’s long lasting protection, your apartment will only need to be serviced 2-3 times per year. If you require additional attention at any time day or night, please contact the concierge desk. In case of emergency, our exterminating services are available on a 24/7 basis. Please note that all services are subject to change by management
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FIRE SAFETY AND EMERGENCY PROCEDURES Emergency Number – Call 911 Read the below procedures very carefully. In the event of a fire, just one or more of these rules may save your life or the life of your neighbor. Report any fire to your Fire Department. Don’t assume someone else has called. 1.
Prior to leaving your apartment, feel the door before opening it. If the door is hot or if smoke is seeping under it, do not open it.
2.
Keep the door closed and seal off any cracks with wet towels, and then open a window for air. Do not panic or jump.
3.
If the door feels cool, open cautiously and leave your apartment, closing the door behind you.
4.
Walk quickly, keep calm, and pull the fire alarm to alert others. There are two exits on each floor. The pull box alarm is located at each stairwell. Know in advance where the exits and pull alarms are located.
5.
Evacuate using the stairs. Do not attempt to use the elevator. Fire may cause the elevator to go directly to the fire floor or to stop between floors.
Your apartment is equipped with a smoke detector. Each hallway is equipped with emergency lighting, fire alarm bell, and strobe lights. All apartments and common areas have sprinkler systems as well.
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