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Print Post Approved 340742/00064 • Setting up your • Café Catering: kitchen: the good profit if proper way done properly CTH Volume 7 Number 1, 2007 • Tourism remains the fastest growing industry Bu Ind yi us n In g G try si u de id e O F F I C I A L P U B L I C AT I O N CATERING TOURISM HOSPITALITY Xpressnap One napkin. Every time. More than a napkin dispenser Xpressnap is a revolutionary interfolded napkin and dispensing system that provides cost savings and hygiene benefits to casual dining environments. Xpressnap drastically reduces napkin consumption through single portion dispensing and hygiene is improved as customers only touch the napkin they use. The AD-a-Glance advertising panel provides the perfect opportunity to promote your special offers. Xpressnap - less napkins taken ...less napkins wasted...less napkins refilled. SCA CODE PRODUCT DESCRIPTION 2297322 2297323 2297324 2297326 2297327 2297328 XPRESSNAP NAPKIN - WHITE XPRESSNAP NAPKIN - NATURAL XPRESSNAP STAND DISPENSER - GRANITE XPRESSNAP STAND DISPENSER - BLACK XPRESSNAP TABLETOP DISPENSER - GRANITE XPRESSNAP TABLETOP DISPENSER - BLACK SCA HYGIENE AUSTRALASIA For further information please contact the Sales & Support Centre Freephone 1800 234 613 [email protected] I N D U S T RY N E W S / H O S P I TA L I T Y T R A I N I N G / F O O D S A F E T Y / N E W P R O D U C T S C O N T E N T S Introduction 2 President’s letter 2 Calendar of Member Events Cutting Edge Cusine 3 Kobe Jones Diary Dates 4 NAFEM participation at FHA2008 will drive North American presence in the Asian food and hospitality market Industry News 6 Australian Government support for tourism and hospitality training initiatives 7 Tourism & Hospitality Update 8 Tourism council calls for climate summit CTH Industry Buying Guide 15 Products and services for Catering, Tourism and Hospitality Product News Editor: W.R. Galvin O.A.M Printed by: Ability Press Published by: Executive Media Pty Ltd 27 Innovative, funky seating for hospitality applications 29 Private fuctions pave the way to greater profits 31 The good news in oils 35 Australian niche manufacturer impresses world market 38 Dispense with high napkin costs Employment – Education – Training 39 Australia’s Most Wanted Food Service ABN 30 007 224 204 430 William Street Melbourne VIC 3000 T: (03) 9274 4200 F: (03) 9329 5295 E: [email protected] W: www.executivemedia.com.au Editorial herein does not necessarily reflect the opinion of the editors or publisher. No responsibility is accepted by the editors or publisher for the accuracy of information in the text or advertisements. © 2007 Executive Media Pty Ltd 43 Restaurants to save water with new stoves 44 Café Catering Growing Your Business 46 Setting up your kitchen – the proper way Rewind 48 Australia’s First Cookbook – 1664 CATERING TOURISM HOSPITALITY 1 INTRODUCTION President’s Letter By W.R. Galvin OAM, President – Tourism, Hospitality and Catering Institute of Australia Tourism and Hospitality is well underway across the nation as we continue to gain progress as the nation’s second largest employer. A cross all States and Territories we get better at delivering a quality product – but there is much to achieve if we are to attract our customers again. The opportunities to increase inbound tourists from the Peoples Republic of China, Asia and other countries – still presents a challenge to many operators. The State/Territory and Federal Government agencies have increased their support to tourism and hospitality and employment is steadily gaining in terms of trained personnel. The new sectors increase turnover and these include – Indigenous Tourism; Wine Tourism; Heritage Tourism; Food Tourism and Business Tourism. Further support is required in Rural, Regional and Outback Tourism and opportunities abound to service the mature age market place. An increasing number of Australians are choosing a vocational training pathway. In the current year’s budget, the Australian forecast has committed $10.8 billion over the next four years (2006/2007 to 2009/2010) to vocational and technical education. The success of the Australian Tourism and Hospitality industry is critical to Australia’s economic growth. Tourism and Hospitality is a significant rural/regional industry with 67% of all enterprises operating small business. Much to achieve and much to gain. Best wishes for your continued success. Calendar of Member Events 2007 DATE/TIME ‘07 EVENT AND LOCATION COST CONTACT Wed 30 May 12.30 p.m. 350 Industry Leaders Luncheon $50.00 Castlereagh Inn, 169 Castlereagh Street, Sydney J. C. Beck (02) 9816 1372 Tues 10 July 6.30 p.m. $40.00 Members’ Ethnic Dinner-Thai Nesia (BYO) J. Johnston (02) 9452 1997 Wed 25 July 12.30 p.m. $50.00 Castlereagh Inn, 169 Castlereagh Street, Sydney J. C. Beck (02) 9816 1372 Wed 26 September 12.30 p.m. $50.00 Castlereagh Inn, 169 Castlereagh Street, Sydney J. C. Beck (02) 9816 1372 $50.00 E. Davis (02) 9247 2302 $88.00 E. Davis (02) 9247 2302 $35.00 P. Misan (02) 9247 2302 $165.00 E. Davis (02) 9247 2302 $50.00 W. R. Galvin (02) 9247 2302 350 Industry Leaders Luncheon 350 Industry Leaders Luncheon Tues 2 October 7.00 p.m. Members’ Ethnic Dinner – Chinese Tues 6 November 12.00 p.m. Industry Leaders Luncheon Thurs 8 November 6.00 p.m. Members’ Christmas Cocktail Party 2007 Thurs 22 November 7.00 p.m. President’s Dinner 2007 (black tie) Wed 28 November 12.30 p.m. 2 Thai Festival Chinatown TBA TBA Four Seasons Hotel, Sydney 350 Industry Leaders Luncheon Castlereagh Inn, 169 Castlereagh Street, Sydney CATERING TOURISM HOSPITALITY CUTTING EDGE CUISINE Kobe Jones S ince Kobe Jones Sydney hit the culinary scene in 2003 and now Kobe Jones Melbourne in 2006, they have been responsible for the redefinition of a new Japanese cuisine. The restaurant is known for its elegant simplicity and refined purity of flavours with sublime taste sensations. Kobe Jones is a super cool east west eatery with stunning water views, serving a unique blend of chic Californian and modern Japanese. Created by chefs Ken Suzuki, Shingo Suzuki and Gerard Wallace, the menu exemplifies the use of only the freshest produce. Their philosophy is to present these ingredients in their purest form. The approach in designing the Kobe Jones experience was epitomized by the principles of simplicity, functionalism, minimalism and respect for the elements of land and water flowing through to the food. This approach combines a balancing play on hot and cold combinations such as the volcano roll oven baked in a cream sauce as well as the distinct sweet and spicy infusions featured in many of the dishes. There is something hip and rather edgy about the brashness of the food from the exquisite number 1 special, the tuna tataki Kobe Jones style, to the spicy baked dynamite scallops. Hot on the heels of the success of Kobe Jones Sydney and Melbourne comes the addition of Kobe Jones London and The Rocks Teppanyaki. The Rocks Teppanyaki adds an entertaining aspect to the Kobe Jones experience with the Traditional art of Teppanyaki expertly demonstrated right before you. London Kobe Jones exports the trademark Kobe Jones Uber Coolness to an international setting. Exciting combinations permeate the menu; Sake infused oyster shooters, seared tuna steak au poivre on seafood risotto, shallow fried soft shell crab with teriyaki potato and sweet chilli sauce. Developed over time there are many delicious and inspirational gems waiting to be savoured. Located in King Street Wharf Sydney, Waterfront City Melbourne, The Rocks Sydney and Tottenham Court Road London, Kobe Jones has developed a cult following for its authentic and individual style in relaxed and convivial surroundings so why not finish off with the Kobe Jones dessert sampler plate (Ama Ozen), a collection of our finest dessert offerings. KOBE JONES SYDNEY 29 Lime Street King Street Wharf, Sydney NSW 2000 Tel: (02) 9299 5290 Fax: (02) 9299 5929 Email: [email protected] THE ROCKS TEPPANYAKI BY KOBE JONES 176 Cumberland Street The Rocks, Sydney, NSW 2000 Tel: (02) 9250 6020 Fax: (02) 9250 6076 Email: [email protected] KOBE JONES MELBOURNE Level 1 119/427 Docklands Drive Waterfront City, Docklands, VIC 3008 Tel: (03) 9329 2360 Fax: (03) 9329 2509 Email: [email protected] Email: [email protected] www.kobejones.com.au CATERING TOURISM HOSPITALITY 3 DIARY DATES NAFEM participation at FHA2008 will drive North American presence in the Asian food and hospitality market The North American Association of Food Equipment (NAFEM) will be leading a pavilion at Food&HotelAsia2008 (FHA2008) to be held at the Singapore Expo from 22 to 25 April 2008, to increase the exposure of NAFEM members in the Asian market. A ccording to a report published by the Freedonia Group, global demand for food processing machinery will grow 4.6 percent yearly through 2006, driven by ongoing economic expansion in developing nations leading to stepped-up investment in food and beverage manufacturing facilities. Meat and poultry, industrial bakery and industrial cooking/heating equipment will grow the fastest within the US$16.8 billion world food processing machinery industry.1 The bright market outlook in Asia, fuelled by the twin engines of India and China, underpins the growing importance of the Asian market to North American foodservice equipment and supplies manufacturers. Speaking on the objective behind NAFEM’s participation at FHA2008, Ms Patty Urell, Director of Operations, said the association’s aim is to increase the exposure of NAFEM member companies in the Asia Pacific market through the exhibition. FACTS AT A GLANCE: Show: Food&HotelAsia2008 (FHA2008) The 16th International Food & Drinks, Hotel, Restaurant, Bakery & Foodservice Equipment, Supplies & Services Exhibition and Conference with FHA Culinary Challenge (since 1978) Encompassing FoodAsia, Wine&SpiritsAsia, Bakery&Pastry, HotelAsia, HospitalityStyleAsia and HospitalityTechnology Date: 22 – 25 April 2008 (Tuesday – Friday) Time: 22 – 24 April 2008 : 1030hrs – 1800hrs 25 April 2008 : 1030hrs – 1600hrs Venue: Singapore Expo Admission: Restricted to trade professionals only In 2006, FHA featured over 2,330 exhibiting companies from 69 countries and 36 group pavilions and attracted over 36,000 international trade buyers and 50 buyer delegations from 15 countries. “Backed by its established track record, the event will offer NAFEM members under the pavilion an opportunity to leverage on FHA’s time-honoured brand name and its reach into the Asia Pacific markets to increase sales, uncover new business prospects and build partnerships with industry players in the region,” said Ms Ting Siew Mui, project director of FHA with event organiser Singapore Exhibition Services Pte Ltd. Under the pavilion, members of NAFEM – North American manufacturers of commercial restaurant equipment and supplies of products for food preparation, cooking, storage and table service – will be able to leverage on the FHA2008 encompasses six specialised events all under one roof – FoodAsia, quality trade buyers that FHA attracts. Wine&SpiritsAsia, Bakery&Pastry, “NAFEM’s vision is to provide HotelAsia, HospitalityStyleAsia, and leadership to enhance the global dining HospitalityTechnology. Each event will experience; we therefore provide have its own dedicated area within the assistance to members in the Asiaexhibition halls that will cater to the Pacific region through information needs of each specific industry sector. sharing, education, pavilions at trade fairs and links to US recognised export In addition to a network of over 2,800 participating companies from 60 opportunities,” said Ms Urell. countries on the exhibition floor, a series FHA is the largest food and hospitality of conferences, seminars and trade event in the Asia-Pacific region. workshops provides key insights into the Established in 1978, the biennial FHA will trends and issues facing various aspects return for its 16th stellar showing in 2008 of the food and hospitality business. and is expected to attract even more exhibitors and trade buyers from all over Adding to the excitement are the world. exhilarating competitions including the FHA2008 Culinary Challenge, the FHA2008 Imperial Challenge, the Battle of the Baristas, the Asian Pastry Cup and the FHA2008 Wine&SpiritsAsia Challenge. ABOUT SINGAPORE EXHIBITION SERVICES PTE LTD A pioneer of the fast growing and vibrant exhibition industry, Singapore Exhibition Services (SES) is Asia’s top organiser of trade events with a diverse portfolio of exhibitions and conferences in Communications, Engineering, Machinery and Lifestyle industries. SES events consistently attract a high level of overseas participation with foreign exhibitors accounting for almost 80% of the show floor. SES is a member of Allworld Exhibitions Alliance, a global network with 34 offices worldwide. For more information, please visit www.sesallworld.com. For more information, please contact: Singapore Exhibition Services Tel: +65 6738 6776 Fax: +65 6732 6776 E-mail: [email protected] 1 World Food Processing Machinery - Market Size, Market Share, Market Leaders, Demand Forecast and Sales, published by the Freedonia Group (http://www.freedoniagroup.com/World-Food-Processing-Machinery.html) 4 CATERING TOURISM HOSPITALITY INDUSTRY NEWS Australian Government support for tourism and hospitality training initiatives The success of the Australian tourism and hospitality industry is critical to Australia’s continued economic growth. The industry employs 1.67 million people nationally. During the last four years, the Australian Government has worked with peak bodies and industry members to trial a range of workforce skills development strategies to attract and train people in areas of skills need. I n 2006-2007 The Federal Government has approved support for a number of initiatives from key tourism industries including the Australian Hotels Association, Restaurant and Catering Australia and Tourism Training Australia to work with the Australian Government on projects to address skills needs. A 2004-2005 National Skills Shortages Strategy project investigated skills in demand in non-cooking occupations in the accommodation, café and restaurant sectors and concluded that the greatest skills needs were those roles performed by front of house, waiting and kitchen staff and their supervisors. The Project developed strategies to expand tourism and hospitality recruitment pools, with a specific focus on improving the engagement of Indigenous Australians and mature workers in this industry. Gary Hardgrave was also focused on the importance of school students developing work ready skills while they are completing their secondary education. The Australian Government’s newly created Australian Technical Colleges will operate as specialist senior secondary schools for students in Years 11 and 12, providing high quality education and technical training relevant to a number of traditional trades. Commercial cookery is one of these trades. Students can begin an Australian School-based Apprenticeship in commercial cookery at an Australian Technical College and assist the 6 CATERING TOURISM HOSPITALITY industry to meet their critical need for chefs. Port Macquarie and Gold Coast Australian Technical Colleges offered commercial cookery in 2006, with another six Colleges offering commercial cookery training in 2007. An increasing number of Australians are choosing a vocational training pathway. In this year’s Budget the Australian Government has committed $10.8 billion over the next four financial years (2006-2007 to 2009-2010) to vocational and technical education, including $2.5 billion this financial year. This funding includes an additional range of initiatives aimed at addressing skills needs, especially in the traditional trades: ! an additional $106.7 million over four years for Australian Apprenticeships Centres; ! $10.6 million over four years to extend incentives for employers of higher level Australian Apprentices in key growth areas; and ! an extra $6 million to fund the National Skill Shortages Strategy. Tourism and hospitality is a significant regional industry with 43 percent of businesses in regions looking to benefit from the Australian Government’s work with State and Territory Governments, through the Council of Australian Governments. This work will ensure a genuinely national approach to Australian Apprenticeships, training and skills recognition and to address skills needs evident in important parts of the economy. INDUSTRY NEWS Tourism & Hospitality Update Travel, tourism and hospitality is still relatively easy to access and prices continue to make it an attractive way to spend a disposable income. Tourism is anecdotally seen as the fastest growing industry and the second largest in world gross sales. hile the entire travel industry has more than fully recovered in the years since 11/9 – with the hotel business breaking nearly every conceivable record in the process – it looks as if the period of robust growth is starting to ebb. According to the Travel Industry Association of America (TIA), PricewaterHouseCoopers (PwC) and AAA, the good times aren’t over, but year over years gains are going to fall back to more realistic and historic levels. W According to Dr Suzanne Cook, Senior VP of Research for the TIA, the travel growth slowdown is being caused by several factors including a downshift in the economy, rising prices during the summer months and the overall increase in the cost of travel. Cook said during the first half of 2006, domestic travel was up just 2.3 percent, significantly lower than gains during the last coupe of years. “The outlook for domestic leisure is generally positive but reflective of a slower growth period,’ said Cook, who noted that there has been a major decline in the business travel segment this year. “The only thing holding [business travel numbers] up is the convention and conference business.” business demand for US hotels increased by 4.6 percent in 2004, by 3.8 percent in 2005 and by 0.9 percent in June 2006. In comparison, total leisure demand year-to-date grew by 3.3 percent in 2004, 1.7 percent in 2005 and declined by 2.2 percent in year-to-date June 2006. The customer is still king. Customers determine the success or failure of a hotel or any business for that matter. How we take care of the customer is how we are judged. Profits are not made by the accounting department but by the sales to customers. They are what we are here for. With all the recent discussions regarding the growing importance of customer relationship management (CRM), too many hotel companies are still vexed when it comes down to delivering on a service promise. For hotel companies looking to differentiate themselves from the competition, exceeding guest expectations is paramount since it leads to building loyalty. The HSMAI hosted an online seminar (né, webinar) as part its continuing HSMAI University series that dug deep into this complex topic. The program, dubbed “Customer Intimacy: The Key to Profitability” demystified this issue and gave attendees some surefire tactics to turn customers into loyal clientele. And getting those loyal relationships are paramount to the property or brand’s success. Helsel said that 10 percent of all hotel guests account for 44 percent of all hotel nights. To get those loyal customers, Helsel said it’s crucial a hotel employ a culture of managing the “total customer experience” and also embrace a culture of managing “moments of truth” when that experience is on the line. Also, property leadership should demand a culture that puts the customer at the “center of your world.” It’s also a matter of creating emotional loyalty rather than functional loyalty. Whereas functional loyalty comes into Overall, the TIA believes the travel industry will up again before the end of play if a hotel is conveniently located the year and create an overall 2 percent In this complex era, it is crucial to truly near an airport, for example, emotional gain this year. In 2007, the association loyalty transcends pure need and understand and anticipate guest predicts a 1 to 2 percent growth gain. promotes frequent stays because the desires in order to fulfil that service According to PwC, supplemented by the promise. But just how to do it effectively experience moves beyond the brand attributes to an attachment to the US Census Bureau, Smith Travel has been an elusive and vague notion Research (STR) and TIA data, total not fully grasped by many hoteliers. guest’s psyche. CATERING TOURISM HOSPITALITY 7 INDUSTRY NEWS Tourism council calls for climate summit The Australian Tourism Export Council has called for an urgent summit meeting with the government to find ways for the tourism industry to combat climate change. he call comes in the wake of a damning report from the UN Intergovernmental Panel on Climate Change (IPCC). “The Barrier Reef is one of the pins of a $19.5 billion export industry and probably employs over 50,000 people directly,” Mr Hingerty told AAP. The report warns that Australia can expect worsening drought conditions and water shortages over the next 20 to 50 years and the loss of the Great Barrier Reef within two decades. “I wrote to Mr Turnbull last week and called for an urgent meeting between himself, the tourism industry and the department of industry to look at ways that the tourism industry can contribute to the battle on climate change. T Australian Tourism Export Council spokesman Matthew Hingerty said the IPCC report would send a shiver down the spine of the tourism industry, and he had urged Environment Minister Malcolm Turnbull to call a governmentindustry summit. 8 CATERING TOURISM HOSPITALITY “And to look at better ways to communicate the findings of these reports to the (tourism) industry, on what impacts climate change will have on the industry.” Mr Hingerty said the tourism industry had been very slow off the mark in understanding the threat to its future. “The tourism industry is a widespread industry. We have a large environmental footprint, not to mention the aviation sector, and these are issues we should have been working with the government on for a long time. “We haven’t been. It’s time for us to start, so I am calling for an urgent summit between us and the government,” he said. SOURCE: AAP Savoury Roll Range General Mills is one of the premier food companies globally enjoying the success of brands such as Betty Crocker, Old El Paso, Latina Pasta, van den Berghs and the introduction of Croissant King into their bakery & foodservice portfolio. General Mills Bakery & Foodservice continually strive to fulfill market needs indentifying trends with not only the development of innovative products but, working consistently on our old fashioned favourites. The foodservice market can only benefit from having access to one of the most successful bakery and foodservice suppliers globally. General Mills Bakery and Foodservice have just launched an exciting range of Savoury Rolls great for the traditional bakery market and a host of foodservice customers as well. SAUSAGE ROLLS Quality puff pastry you can eat on the run with a 100% ground beef filling giving more meat flavour, your customers will not be able to resist. T W O O P T I O N S F O R V E G E TA R I A N Two delicious varieties both made with an authentic wholemeal pastry. Our vegetable rolls are filled with a selection of fresh chunky vegetables, potato, carrot, onion, peas, corn & red capsicum lightly seasoned with parmesan cheese and black pepper. Our new spinach & ricotta rolls contain a scrumptious fill of chopped spinach blended with ricotta and parmesan cheese. I TA L I A N R O L L S Topped with breadcrumbs providing a homestyle baked finish. Flaky puff pastry encasing a delicious filling made of 100% ground beef and premium bacon, this combined with fresh Italian herbs, basil, onion, red capsicum, tomato, garlic and a touch of pepper is simply delicious. MINI ROLLS Two new scrumptious mini roll packs are now available, perfect for cocktail parties, pre-dinner snacks, bar snacks and functions. Mini Sausage Rolls are filled with a generous 100% ground beef filling encased in flaky puff pastry. Our new Mini Roll Multipack contains four delicious variants in the one convenient pack: mini sausage rolls, vegetable rolls, Italian rolls and spinach & ricotta rolls. Your customers will not only enjoy the quality but also the taste. Quality you can see & taste Savoury Roll Range Quality you can not Product Code Description Unit Weight Units Per Ctn 702-0007584 Sausage Rolls 145g 70 702-0007629 Gourmet Italian Rolls 200g 50 702-0007628 Gourmet Vegetable Rolls 200g 50 day. The aroma will 702-0007630 Spinach and Ricotta Roll 200g 50 increase traffic and the 702-0007626 Mini Sausage Rolls (4 x 36) 50g 144 taste will keep your 702-0007631 Mini Savoury Roll Multipack (4 varieties x 36) 50g 144 only see but taste. Easy to prepare fresh baked pastries throughout the customers coming back for more. For more information or to place your order please contact General Mills Bakery & Foodservice, 170 Wecker Road Mansfield Qld 4122 or call Toll Free 1800 077 665. van den Bergh’s and Croissant King and associated words and designs are trademarks of General Mills International Sarl © 2006. Quality you can see & taste INDUSTRY BUYING GUIDE CTH Industry Buying Guide 24 Cooking Equipment 24 Cookware & Cutlery 24 Dips & Tapenades 26 Education & Training 26 Eggs 28 Exhibitions & Events 28 Flooring 30 30 32 32 33 33 33 34 16 Bakery Equipment & Suppliers 20 Beverages & Coffee 21 Biscuits, Cakes and Other Sweet Things 22 Bulk Catering Foods 22 Cheese & Dairy 23 Cleaning Equipment & Products 23 Cold Room Equipment 28 Franchise Opportunities 28 Fresh Produce 28 Furniture 29 Glassware 29 Hampers 29 Hire Services 29 Ice Makers Lighting Meat Mobile Catering Equipment Oils (Edible Oils Feature) Seafood Uniform Supplies Wines Industry Contacts CATERING TOURISM HOSPITALITY 15 INDUSTRY BUYING GUIDE BAKERY EQUIPMENT & SUPPLIERS Australian Bakery Equipment Supplies The latest model Genesis baking System, Designer Pie Cabinet, Big Boss retarder prover system. These are all systems to help control bakers wages cost. These machines will pay for themselves if they are used in the correct environment. Current times require smarter, not harder work. 63 Beach Street, Kipparng, QLD 4021 Tel: 07 3883 1881 Fax: 07 3883 1358 Email: [email protected] Web: www.australianbakeryequipmentsupplies.com.au Bakery Machinery Service Pty Ltd The John Willett deck oven – an Australian Icon. Our patented, Australian design has been manufactured and distributed by Bakery Machinery Service for more than 15 years. Functional, robust, efficient, easy to use and low maintenance are only a few of the many benefits this range of ovens offers. 2 Brewer Street, Clontarf, QLD 4019 Tel: 07 3284 8700 Fax: 07 3284 6370 Email: [email protected] Web: www.bmsovens.com Australian Bakery and Pizza Australian Bakery and Pizza are importers of QUALITY and UNIQUE European bakery and pizza equipment. Estabilished in 1980, ABP Atlas has gained the respect of the bakery and pizza industry by supplying good equipment and reliable service at a fair and resonable price. OUR GOALS ARE SIMPLE!...TO HELP YOU REACH YOURS! Tel: 03 9532 1599 Fax: 03 9532 2696 Email: [email protected] Web: www.c-rh.com.au Cookon Commecial Catering Equipment Cookon Commercial Catering Equipment is the market leader in Gas Commercial Cooking Equipment, Product Display Cabinets and Lifestyle Products throughout Australasia. 76-82 Buchanan Road, Banyo, QLD 4014 Tel: 07 3267 1133 Fax: 07 3267 1703 Web: www.cookon.com.au Cuno Pacific – 3M Australia’s largest manufacturer of filtration equipment and filter media. Cuno proudly delivers filtration solutions for Australia’s leading QSR’s, coffee and post-mix providers, kitchen equipment distributors, restaurants, service companies and ice makers. We also have the ability to analyse, design and manufacture solutions to meet specific requirements. 140 Sunnyholt Road, Blacktown, NSW 2148 Tel: 02 8825 3535 Fax: 02 9831 1739 Email: [email protected] Web: www.cuno.com.au Ece Fast Ece Fast make professional tools for food safety, including a large range of thermometers and data loggers. 90 Calder Road, Rydalmere NSW 2116 Tel: 02 9684 2499 Fax: 02 9684 2118 Email: [email protected] Web: www.ecefast.com.au 122 Whitehorse Road, Blackburn, VIC 3130 Tel: 03 9878 6900 Fax: 03 9878 6966 Email: [email protected] Web: www.abpatlas.com.au Foodquip Baking and Food Connections Pty ltd 117-119 Sydney Road, Coburg, VIC 3058 Tel: 03 9383 4033 Fax: 03 9386 0466 Email: [email protected] Web: www.foodquip.com.au We provide Good prices – Good quality – Good solutions for all clients big or small, hot bread to plant bakery. Depositing – Decorating – Product Transfer – Slicing, bread, cakes – Biscuit Machines – Display Cabinets – Continuous Mixers – Pie & Sausage Roll Lines – Ovens – Ancillary Items. Call us, see why clients are our best advertisement 82 Orana Street Carina QLD 4152 Tel: 07 3843 4732 Fax: 07 3398 1407 Email: [email protected] Website: www.bakingandfoodconnections.com Catering & Refrigeration Hardware Manufacturers, importers and distributors of the largest range of catering and refrigeration hardware products to the commercial foodservice and refrigeration industries. 1-3 Nelson Street, Moorabbin, VIC 3189 16 CATERING TOURISM HOSPITALITY Foodquip supply quality Italian made food equipment including butchery and bakery equipment, slicers, pasta makers, thermometers and vacuum sealers. Fraser & Hughes Pty Ltd – The Cook Shop Hospitality, uniform, apron and knife retail outlet 171 Oxford Street, Darlinghurst, NSW 2010 Tel: 02 9360 4760 Fax: 02 9360 4822 Email: [email protected] Web: www.cooksshop.com.au Shop B, 79 Phillip Street, Parramatta, NSW 2150 Tel: 02 9633 2924 Global Food Equipment Global Food Equipment is recognized as Australasia’s leading supplier of commercial food equipment, service and solutions serving the industry for over 145 years. Representing the world’s leading brands we can supply, service and offer a comprehensive advisory service on food service equipment for bakery, cooking, dishwashing, meal delivery, ice cream, laundry, meat & deli, packaging & display, pizza and refrigeration applications. 5-15 Epsom Road, Rosebery, NSW 2018 Tel: 02 9662 3100 Fax: 02 9662 3122 Email: [email protected] Web: www.curtinnobs.com.au Humitech Australia HUMITECH has developed a filter system, which assists refrigeration equipment to achieve optimum cold storage conditions faster and more efficiently – reducing costs of sales and increasing profits – maintaining quality, weight and visual appearance of fresh products; reducing product wastage; reducing bacterial cross-contamination risks by preventing free-moisture and mould buildup; reducing work place injury risks by maintaining dry floors in walk-in refrigerated areas. HUMITECH reduces the running costs of cooler systems via a more efficient use of energy, decreasing maintenance and increasing equipment life span. The HUMITECH Refrigeration Filtration System the greatest step in the evolution of cold storage since electricity. Unit 23, 19 Albert Avenue ARIA, Broadbeach, QLD 4218 Tel: 07 5504 5200 Fax: 07 5504 5200 Email: [email protected] Web: www.humitech.com.au Hycom Equipment Pty Ltd Hycom Equipment, established in 1978, is a wholly Australian owned and run family company, specialising in supplying state of the art technological products and service second to none for the retail and wholesale industry. Retail, label and receipt printing scales, cash registers and touch screen POS systems providing a total integrated solution. PO Box 2765, Taren Point, NSW 2229 Tel: 02 9540 1888 Fax: 02 9540 1887 Email: [email protected] Web: www.hycom.com.au MIWE Australia Pty Ltd Highly respected internationally for high quality baking ovens and refrigeration, MIWE has entered the Australia/New Zealand market. MIWE continues to advance baking excellence as well as baking simplicity by ensuring technology meets the ever increasing sophistication of consumer demand. 498 Churchill Road, Kilburn, SA 5084 Tel: 08 8568 2665 Fax: 08 8568 2672 Email: [email protected] Web: www.miwe.com.au INDUSTRY BUYING GUIDE Moffat Pty Ltd Moffat is the premier manufacturer and supplier of superior bakery and food processing equipment. Moffat offer a comprehensive range of equipment for the production of all food products in retail and wholesale applications. A dedication to the development of equipment with unique features and benefits sets Moffat apart from the competition. 740 Springvale Road, Mulgrave, VIC 3170 Tel: 03 9518 3888 Fax: 03 9518 3833 Email: [email protected] Web: www.moffat.com.au Perfect Fry Perfect Fry Company offer the most innovative and simple-to-operate deep frying solutions to the world. Perfect Fry’s countertop ventless deep fryers provide commercial deep frying without installing hoods and vents, often at substantial cost savings to the foodservice operator. PO Box 923, Croydon, VIC 3136 Tel: 03 9779 9344 Fax: 03 9733 0248 Email: [email protected] Premier Products Australia Pty Ltd Wholesaler and service centre for coffee machines and gelato machines. Importer of a large range of café accessories, tableware, pasta machines and kitchen equipment. Exclusive range of giftware lines suitabe for coffee and tea houses and cafes. Unit 16/12 Mars Road, Lane Cove, NSW 2066 Tel: 02 9420 2007 Fax: 02 9420 2787 Web: www.premierproducts.com.au Royal Bakery Equipment Royal Bakery Equipment is a supplier of high quality bakery equipment to the industry. The baking industry is always advancing with new products and machinery, which is why Royal Bakery Equipment is constantly searching the world for the best solutions to your problems bringing you the latest technological advances available. 21/369 Victoria Street, Wetherill Park, NSW 2164 Tel: 02 9756 4746 Fax: 02 9604 1288 Email: [email protected] Web: www.royalbakery.com.au Silverwater Bakery Equipment Specialists in reliable, high quality bakery equipment and accessories in Sydney, Australia. We have a wide variety of new and reconditioned baking equipment from Sveba Dahlen and International Bakery Equipment. A bakery would not be complete without accessories such as trays and trolleys, Make your listing in this buying guide whisks, spoons, bowls, tins and knives. We stock a broad range of good quality accessories to meet all of your baking needs. OUR RANGE OF PRODUCTS INCLUDE: Sveba Dahlen 5 S series ovens 5 C series ovens 5 V series ovens IBE Products 5 Deck ovens 5 Tunnel ovens 5 Provers 5 Freezer provers 5 Retarder provers Cake Mixers 5 Spiral mixers 5 Bench sheeters 5 Floor sheeters 5 Bench slicers 5 Bun dividers / rounders 5 French stick moulders 5 Bread roll machines / slicers Accessories 5 Bowls & Tins 5 Trays & Trolleys 5 Cake & Pastry Moulds 5 Whisks, Spatulas & Spoons 5 Counter & Display Shelves 5 Brushes, Cutters & Wheels Silverwater Bakery Equipment supply the BUY 1 SEALER DURING THE MONTH OF APRIL AND RECEIVE ONE SEALER “FREE” 100% TAMPER EVIDENT SEAL FULLY RESEALABLE CHEAPER THAN TWIST TIES STAND OUT! Include your company logo or a product image! Contact: Dallas Braddock to discuss your requirements on (03) 9274 4200 DIRECT FROM THE IMPORTER “SAVE” Australian Bakery & Pizza 122 Whitehorse Rd Blackburn 3130 Victoria 1300 122 100 www.abpatlas.com.au CATERING TOURISM HOSPITALITY 17 Australia Pty Ltd The global MIWE Group has been manufacturing ovens for the bakery industry since 1918. Today MIWE retains the highest reputation for quality shop ovens and industrial bakeries, while more recently adding bakery refrigeration to its stable. This focus has enabled MIWE to apply and continually develop all its considerable talents and skills in the core area of bakery operations. And for the passed 30 years MIWE has supplied smaller ovens to retail bakeries, hotels, restaurants and cafes. MIWE Australia commenced operations in 2006 as part of a broader campaign to establish a MIWE “owned” presence in the region. The Australian and wider AsiaPacific region are a key MIWE market and Australia was considered the ideal location for this strategy to ensure the MIWE ‘brand’ and reputation remain paramount. The excellent quality of baked product available in Australia/New Zealand is often produced on equipment that is perhaps less than optimal in a number of areas; whereas a MIWE solution provides the opportunity to: Noting that MIWE already has an outstanding reputation internationally for the quality of their manufactured equipment, the primary task of MIWE Australia is to ensure that MIWE equipment is installed and serviced to the highest levels consistent with – and we expect - exceeding customer expectation. MIWE is also differentiated by allying itself with only the best quality people. People are the key to real – and long term – success. We have – and will continue to find – people that bring the attributes of honesty, integrity, reliability and commitment. We have a National Network Distributorship comprising a team of committed, enthusiastic and independent small businesses who have already achieved excellent reputations in their own areas. This team allows MIWE a national coverage for technical and functional support. By technical we mean equipment installation and service; and by functional we mean baking industry experience. • reduce reliance on highly skilled and qualified bakery staff, MIWE NATIONAL NETWORK DISTRIBUTORS • reduce maintenance requirements and lengthen equipment life, • reduce power consumption through-life, and • maximise the owner’s return on investment. FoodService in Focus RALIA 2007 MIWE is also proud to announce that during the FoodService in Focus Show, held in Melbourne during 25 to 27 June 2007, we are a Platinum Sponsor for Bakery Australia – incorporating the Masters in Action BAKE RY AU ST – Australian Artisan Baking Cup – La Coup/Downunder, – National Bread Day Partners – National Baking Competition, – Australian Society Baking Conference – Food Service in Focus Key Speakers seminar – Bakery Australia expo 2007 Industry Award Dinner Night Platinum Sponsor For your next small or large baking equipment need – please consider MIWE Australia Pty.Ltd. · 498 Churchill Road, Kilburn SA 5084 Phone: Australia: 1300 556 763 ; International +61-8 8162 9300 e-mail: [email protected] Australia Pty Ltd shop-in Always perfect: from real pastry products to the heaviest types of bread and even meat roasts. aero "MIWE - the international leader. small condo bakecombi Wherever there is a need for versatility in the baking process - in patisseries, bakeries, good restaurants and cafes, or in baking laboratories." MIWE Australia Pty.Ltd. · 498 Churchill Road, Kilburn SA 5084 Phone: Australia: 1300 556 763 ; International +61-8 8162 9300 e-mail: [email protected] INDUSTRY BUYING GUIDE complete range of Sveba Dahlen ovens, provers, retarder-provers and freezerprovers. The range includes: 5 S series ovens 5 C series ovens 5 V series ovens 5 Deck ovens 5 Tunnel ovens 5 Provers 5 Freezer provers 5 Retarder provers Unit 7, 16 Groves Avenue McGraths Hill, NSW 2756 Tel: 02 4577 3288 Fax: 02 4577 3988 Email: [email protected] Website: www.silverwaterbakery.com.au Sydney Packaging An Australian owned company that sells a complete range of disposable food packaging and paper goods, to cafes’, bakeries, restaurants, clubs, caterers, and take-away food shops. They specialise in customer prints on cups, containers, serviettes, bags, pizza/food boxes & pails, wraps, idividually wrapped straws & sugar satchets. 2B/172 Silverwater Road, Silverwater, Sydney, NSW 2128 Tel: 02 8737 8444 Fax: 02 8737 8484 Email: [email protected] Web: www.sydneypackaging.com.au Van Rooy Machinery Pty Ltd As the direct importer for Europe’s premier equipment manufacturers, Vanrooy continue to supply quality equipment backed by superior service and vast experience. From individual components to automated lines, Vanrooy offer the most extensive range of equipment at the best possible prices. Vanrooy have showrooms in Sydney, Melbourne, Brisbane and Auckland. 336 Frankston-Dandenong Road, Dandenong, VIC 3175 Tel: 03 9768 3300 Fax: 03 9768 3311 Email: [email protected] Web: www.vanrooy.com.au Vemag Australia We sell, service and support an extensive range of processing and packaging machinery across Australia. We offer everything from standalone processing option to a complete production line from processing to packaging. Servicing all of Australia, we offer you a high level of customer service and maintenance. PO Box 5397, Brendale, QLD 4500 Tel: 07 3205 4545 Fax: 07 3205 4525 Email: [email protected] Web: www.vermag.com.au 20 CATERING TOURISM HOSPITALITY VGM International Water, Gelatoria and Jarlsberg Cheese. VGM International Import agents and distributors of high quality cutlery, cookware, and food preperation equipment for the retail and foodservice industry. 118 Wetherill Street, Silverwater, NSW 2128 Tel: 02 9748 0299 Fax: 02 9748 1915 Email: [email protected] Web: www.vittoriacoffee.com PO Box 1273, Mona Vale, NSW 1660 Tel: 02 9913 7066 Fax: 02 9913 8053 Email: [email protected] Web: www.vgminternational.com.au W&P Reedy Pty Ltd W & P Reedy P/L was established in 1935 as a supplier to all bakers and pastry cooks throughout Australia, PNG and the South Pacific. They supply and install complete bakeries and supply spare parts for all kinds of machines. They have grown now to be one of the largest bakery and pastry cook equipment suppliers in Australia. 31 Stanley Street, Peakhurst, NSW 2210 Tel: 02 9533 9522 Fax: 02 9533 9011 Email: [email protected] Web: www.wpreedy.com.au BEVERAGES & COFFEE Bella Coffee Bella Coffee is owned and operated by the Inderbitzen family. These Swiss farmers grow pure Arabica coffee on their plantation in the Cairns hinterland. Their Diedrich roaster is located at Malanda. Family members oversee each stage of production. Bella Coffee is available in four different styles – Dark Premium Roast, Espresso Roast, Medium Roast and Pearl Berry and can be purchased online. Tel: 07 4095 1167 Fax: 07 4096 5967 Email: [email protected] Web: www.bellacoffee.com Bundaberg Brewed Drinks The makers of the ever popular Bundaberg Ginger Beer, Bunderberg Brewed Drinks is a small, boutique brewery in regional Queensland. Dedicated to producing premium, non-alcoholic, naturally brewed beverages from the finest real ingredients, Bundaberg distributes throughout Australia and the world. Also available in the Bundaberg range are Diet Ginger Beer, Sarsaparilla, Lemon Lime & Bitters and Diet Lemon Lime & Bitters. Chefs pride Chefs Pride is a major supplier to the Australian Foodservice Industry. The company specialises in supplying high quality frozen fruits and frozen fruit purees to international 4 and 5 star hotels, restaurants and other leading establishments. 59-61 Derby Street, Silverwater, NSW 2128 Tel: 02 9741 8100 Email: [email protected] Web: www.chefspride.com.au Coffee Nivarna Chesterfield park coffee plantation the home of the premium label coffee nivarna. Situated on the luxurious ancient volcanic red soils in the hinderland of Byron Bay and Lennox Head. The subtropical climate in this beautiful part of the world is paradise to the coffee plant. Experience the rich, dark chocolate aroma and the pure, sweet aromatic taste of this medium/dark roasted coffee to enjoy day and night. PO Box 444, Bangalow, NSW 2479 Tel: 02 6681 3701 Fax: 02 6681 5611 Web: www.coffeenirvana.com.au Coffee Parts Pty Ltd The coffeeparts.com website features over 3,500 spare parts online, all displayed with schematic diagrams directly linked to their SSL secure shopping cart system. They also carry a large range of accessories and coffee bags. Once an order has been placed, it is generally posted on the same day and for orders within Australia, delivery is expected on the next working day. 12/75 Corish Circle, Pagewood, NSW 2035 Tel: 02 9666 6114 Fax: 02 9666 6695 Email: [email protected] Web: www.coffeeparts.com Cuno Pacific – 3M Australia’s largest manufacturer of filtration equipment and filter media. Cuno proudly 147 Bargara Road, Bundaberg, QLD 4670 delivers filtration solutions for Australia’s Tel: 1800 629 923 leading QSR’s, coffee and post-mix Email: [email protected] providers, kitchen equipment distributors, restaurants, service companies and ice Canterella Bros (Vittoria Coffee) makers. They also have the ability to Cantarella Bros commenced roasting coffee analyse, design and manufacture solutions in 1958 creating Vittoria Coffee, which today to meet specific requirements. is Australia’s number 1 pure coffee brand 140 Sunnyholt Road, Blacktown, NSW 2148 and as well as Australia’s best known Tel: 02 8825 3535 coffee brand in foodservice. Vittoria is Fax: 02 9831 1739 much more than coffee, Cantarella Bros Email: [email protected] own and distribute several market leading Web: www.cuno.com.au brands including Santa Vittoria Mineral INDUSTRY BUYING GUIDE Dairy Farmers Dairy Farmers Foodservice is a major supplier of pizza cheese to Australian pizzamakers with brands like Caboolture – The cheese professionals choose. Dairy Farmers Foodservice is also the major sponsor of The Dairy Farmers Caboolture Best of the Best Pizza Challenge, an event recognised right across the Australian pizza industry and the competition that has unearthed 2 World Champions. 111 Jacaranda Street, Booval, QLD 4304 Tel: 07 3432 6251 Fax: 07 3432 6240 Email: [email protected] Web: www.dairyfarmers.com.au Da Vinci Gourmet Flavours is what Da Vinci Gourmet does best. In the US, the brand has been providing quality flavours to add to coffee and other hot/cold beverages for more than a decade. Now Da Vinci’s extensive selection of flavours is being manufactured locally for the Australian café and restaurant market. 8 Holker Street, Newington, NSW 2143 Tel: 02 9741 4510 Fax: 02 9741 4478 Email: [email protected] Daintree Tea Lynda Nicholas lived and worked on cattle properties near the Daintree River in North Queensland most of her life. Following a slump in the beef industry in 1973, she and her husband John diversified into tea, a crop which takes seven years to mature. The business is located on Cubbagudta Plantation in the heart of the Daintree wilderness. Cubbagudta means Rainy Place in the language of the local Kuku Yulangi tribe. High rainfall of around four metres per annum and a temperature range of 25 to 35 degrees, along with granite alluvial red soils all combine to make the Daintree the perfect growing environment for a quality tea, free from tannic acid and pesticides residues. The Nicholas family are proud of the fact that Daintree Tea is a 100% Australian owned, grown, processed and packaged product. Email: [email protected] Web: www.franchisefitout.com HARI HAR CHAI HARI HAR CHAI – A salubrious blend of traditional spiced teas based on the ancient Ayurvedic principles. These Australian grown and hand blended teas are 97% caffiene free, tannin free and grown chemical free. Contains no artificial flavours or milk products. HARI HAR CHAI Organic Dandelion Chai is a delicious blend of 100% caffiene free, roasted organic dandelion root with original Chai spice. Easy preparartion and a great addition to any menu. PO Box 1091, Mullumnimby, NSW 2482 Tel: 02 6684 0561 Email: [email protected] Web: www.hariharchai.com Nespresso Professional Nespresso Professional offers premium portioned coffee and enhanced machine convenience with a choice of six coffee varieties of differing taste and body. The new Gemini Generation of machines includes automatic capsule insertion and ejection with an integrated fresh milk system, ideal for high-end hotels, restaurants and premium event caterers. Level 11, 201 Miller Street, North Sydney, NSW 2060 Tel: 1800 182 206 Fax: 02 8925 6680 Email: [email protected] Web: www.nespresso-pro.com Rainforest Liqueurs Chocolate, Vanilla, Pina Colada, Chai and Green Tea are some of the many flavour possibilities. PO Box 944, Caringbar, NSW 1495 Tel: 02 9241 2152 Fax: 02 9241 2162 Email: [email protected] BISCUITS, CAKES & OTHER SWEET THINGS Boozy Fruits Made in outback Queensland, Boozy Fruits dessert sauces are laced with a good swig of alcohol making them an indulgent dessert experience. They can be teamed with natural yoghurt, sorbet, cheesecake or ice-cream. Recently awarded the Les Toques Blanche seal of approval, their products are made by hand at share kitchens in Charleville and Cunnamulla. Kanowna, Bollon, QLD 4488 Tel: 07 4625 7374 Fax: 07 4625 7342 Email: [email protected] Web: www.boozyfruits.com Cakes Plus Are you looking for a flavoursome, tasty alternative to commercially produced baked goods? If so, look no further than Cakes Plus. We offer you a comprehensive range of tasty, freshly baked home-made goods using reliable, traditional family recipes and mixing methods handed down from generation to generation. 8 Panorama Road, Lane Cove, NSW 2066 Tel: 02 94391171 Email: [email protected] Web: www.cakesplus.com.au PMB 15, M.S. 2041, Mossman QLD 4873 Tel: 07 4098 9139 Fax: 07 4098 9233 Email: [email protected] Web: www.daintreetea.com Kandertal, Cooloon, Gidneywallum, Wujigay, Wild Mint, Wattle Flower and Wild Raspberry are just a few of the exciting rainforest liqueurs in Mary and John King’s range. The sixteen different liqueurs are made from the flowers and leaves of Australian native plants, most of which are wild-harvested locally at their property property in Maleny. As there is variability between plants and also with weather, there are always slight differences in each batch, making every bottle unique. The Kings are licensed wholesalers selling through bottle shops on request. Currently Maleny Wine Cellars and the Boundary Hotel in Brisbane carry their products and restaurants Tukka at West End and Maudy’s at Witta feature their liqueurs on the menu. 1213 Botany Road, Mascot, NSW Tel: 9667 0300 Web: www.christopherscakeshop.com.au 409 Bourke Street, Surry Hills, NSW Tel: 9360 4878 8 Regent Street, Kogarah, NSW Tel: 9587 0222 Franchise Fitout Services Email: [email protected] Web: www.rainforestliqueurs.com.au Galeru The Barfresh Beverage System is a world’s first patented design, delivering the most effective and cost efficient way to make fresh and tasty 99% fat-free fruit smoothies. Using Blendtec Blenders with touchpad control, pre-progammed profiles, liquid crystal display and ergonomically polycarbonate jars, product consistency is assured. 41 Standish St.Salisbury, Brisbane, QLD 4107 Tel: 07 3272 9877 Fax: 07 3255 5980 Thirst Iced Beverages The passion to provide ingredients for infusing smooth ice crystals with gourmet flavours. Thirst Iced Beverages specialise in creating 97% fat free and gluten free Smoothie and Frappe blends for the evolving café and restaurant sector. They combine the world’s finest ingredients to produce balanced, natural flavours so that you can create indulgent Smoothies, Frappes and Hot Beverages. Chocolate, Coffee, Mocha, White Christopher’s Cake Shop Christopher’s Cake Shop is one of Australia’s oldest cake shops, in operation since 1955. Ninety-eight percent of our products are made from base ingredients, not pre-mixes, which guarantees reshness, quality and authenticity of all our cakes and pastries. Martha Shepherd worked for 35 years in the food industry in the US. In 1997, she established Galeru with her partner David Haviland. The business produces fruit sauces, yoghurt and gourmet baked goods using fruits harvested from native rainforest trees grown on their property in the Sunshine Coast hinterland. Galeru specialties include the Rainforest Crumble, a buttery sour cream cake, featuring a swirl of red/purple Davidsonia rainforest ‘plum’ baked with a macadamia and cinnamon crumble topping. CATERING TOURISM HOSPITALITY 21 INDUSTRY BUYING GUIDE Martha and David have worked hard to ensure that Galeru is both an economically viable and environmentally sustainable enterprise. Galeru sells their gourmet goods online and at the local Noosa and Eumundi markets. PO Box 438, Cooroy, QLD 4563 Tel: 07 5442 5945 Fax: 07 5442 5946 Email: [email protected] Web: www.galeru.com.au Just Desserts Just Desserts established for over twenty years offering consistent Quality and Service. Through long hours and hard work we have developed and perfected our very own unique cake and dessert products. Sydney, NSW Tel: 02 9690 1552 Fax: 02 9319 4405 Email: [email protected] Web: www.justdesserts.com.au Premier Products Australia Premier Products imports and distributes commercial coffee and gelato machines, and catering equipment, leading Italian brands such as Nemox, Saeco, San Remo, Tre Spade & Abert. New to the Australian market, the Cioconat Italian drinking chocolate. Unit 16/12 Mars Road, Lane Cove, NSW 2066 Tel: 02 9420 2007 Fax: 02 9420 2787 Email: [email protected] Web: www.premierproducts.com.au BULK CATERING FOODS Automatix Pty Ltd POPCAKE – The Worlds Best Pancakes. The first and only fully automatic pancake maker. Popcake machine will produce fresh pancakes every 15 seconds that are piping hot and 97% fat free. Compact size and easy to clean. Hygienic, fully enclosed baking process. (Invented and made in Australia). PO Box 392, Kellyville, NSW 2155 Tel: 02 9838 7099 Fax: 02 9838 7199 Email: [email protected] Web: www.popcake.com Craig Mostyn Group The Craig Mostyn Group is a diversified food, agribusiness and logistics company serving customers and suppliers in over 60 countries around the world. The group comprises four Divisions – Pork, Seafood, Rural and Export Trading. Within these Divisions, operations include the processing, export and storage of a wide range of Australia’s high quality agricultural produce. The Group also imports a wide range of premium quality seafood and rural suppliers. Level 1, 63 Stead Street, South Melbourne, VIC 3205 Tel: 03 9695 4199 Fax: 03 9699 5283 Web: www.craigmostyn.com.au 22 CATERING TOURISM HOSPITALITY General Mills General Mills markets some of the world’s best loved brands including Betty Crocker, Häagen-Dazs, Pillsbury, Green Giant, Old El Paso, and Cheerios. Their Bakeries & Foodservice division provides a variety of baking and other food products to restaurants, cafeterias and the foodservice and commercial baking industries. 170 Wrecker Road, Mansfield, QLD 4122 Tel: 07 3343 2888 Fax: 07 3849 4678 Web: www.generalmills.com Goodman Fielder Food Services Goodman Fielder Food Services, a division of Goodman Fielder Limited, is a premier supplier of fats, oils, cereals and innovative ingredient solutions to the Australian food service industry. Their product range includes edible oils, catering and table margarine, bakery ingredients, snack foods, breakfast cereals, sauces, dressings, cake mixes, desserts and other meal components. 75 Talavera Road, Macquarie Park, NSW 2113 Tel: 1800 025 066 Fax: 02 6030 4116 Web: www.gffoodservice.com.au Kent Paper Co Pty Ltd Products including the new Carte d’Or Dessert Mixes, the KNORR range of sauces, sauce mixes and boosters, the new look Sir Thomas Lipton Tea range and much more. 20 Cambridge St, Epping, NSW 2121 Tel: 02 9869 6570 Fax: 02 9869 6570 Email: [email protected] Web: www.unileverfoodsolutions.com CHEESE & DAIRY Barambah Organics All Barambah Organics products are manufactured directly from the certified organic milk produced at the farm near Murgon, as well as from a number of other A grade certified organic farms in Queesland and New South Wales. The Campbells take care to deliver the highest quality dairy products. Barambah Organics was awarded a Les Toques Blanches endorsement in 2006 for their natural yoghurt, feta, Greek yoghurt, sour cream, pure cream, bush honey yoghurt and quark. Barambah Organics products can be purchased in a range of Brisbane outlets and online. Home delivery is available in some areas. Visit the website for more information. Market leader in the development and supply of Bake in Tray products providing the bakery industry with unique fill, bake, decorate and distridution that requires no double handling and can be portioned without removal from the tray. All products are recyclable and biodegradable. Unit 2, 83 Boundary Road, Oxley QLD 4075 Tel: 07 3278 1544 Fax: 07 3278 1744 Email: [email protected] Web: www.barambahorganics.com.au 9-13 Hayes Street, Balgowlah, NSW 2093 Tel: 02 9949 6666 Fax: 02 9949 7140 Email: [email protected] Web: www.kentpaper.com.au B.-d. Farm Paris Creek produces healthy ACO/BFA certified organic/biodynamic dairy products including milk, yoghurt, butter, quark and cheese that is free of artificial ingredients, chemicals and harmful additives. SA network of speciality cheesemakers Top Hat Fine Foods Pty Ltd The Top Hat plant at Mt Kuring-gai in New South Wales incorporates the latest technology and processes in the food industry. The most modern plant of its kind in Australasia, it uses computer controlled production techniques for optimum efficiency. Most important of all, the Top Hat plant meets the strictest standards of hygiene and only uses the best quality ingredients and raw materials. We believe that successful product development is a combination of responding to customers’ wants, up-to-date knowledge of what is happening in Australia and the rest of the world, incorporating imagination and creativity. For more information please contact: Top Hat Fine Foods Pty Ltd 4-6 Mundowi Road, Mt Kuring-gai NSW 2080 Tel: 02 9457 9522 Web: www.tophat.com.au B.-d. Farm Paris Creek Paris Creek Road, Paris Creek, SA 5201 Tel: 08 8388 3339 Fax: 08 8388 3810 Email: [email protected] Website: www.bdfarmpariscreek.com.au Bega Cheese Our mission at Bega Cheese is to make the best dairy products in Australia, in the most hygienic manner using state-of-the-art equipment and techniques, while still retaining the traditional properties, experience and craft of our heritage. 23-45 Ridge Street, North Bega, NSW 2550 Tel: 02 6491 7777 Fax: 02 6491 7700 Email: [email protected] Web: www.begacheese.com.au CheeseSA SA network of speciality cheesemakers Unilever Foodsolutions Unilever Foodsolutions provides quality solutions for the foodservice professional. Tel: 08 8389 7877 Email: [email protected] Web: www.cheeseas.com.au INDUSTRY BUYING GUIDE Coolabine Farmstead Goat Cheeses Coolabine Farmstead Goat Cheeses is a family business producing hand-crafted cheeses from their herd of 90 Anglo-Nubian and Saanen goats. The Coolabine range includes Coolabine Caprice – a traditional French soft-ripened white mould cheese and Marinated Fetta, a delicious combination of basil garlic and fetta drenched in olive oil. Dee was champion cheese maker at the 2003 Royal Easter Show in Sydney and that same year won grand champion cheese at the Brisbane Exhibition. Coolabine Farmstead cheeses are sold at the farm-gate and at the Powerhouse Farmers’ Market and selected retail and catering outlets. PO Box 185, Kenilworth, QLD 4574 Tel: 07 5446 0096 Email: [email protected] Web: www.coolabinefarmstead.com Mungalli Creek Dairy’s award winning cheeses, yoghurts and creams are created using traditional farmhouse methods. The rainforest yoghurts are naturally set in the cup and non-homogenised so the cream rises to the top. Flavours include passionfruit, mango, Davidson’s plum, rainforest honey, lemon aspen, chai with honey and natural. Mungalli products were given Les Toques Blanches endorsement in 2005 and recently received 1 Grand Champion, 3 Gold and 1 Silver in the Dairy Industry Association awards and a Gold Medal award at Fromage du Monde. Products are sold at Coles, Woolworths and IGAs in north Queensland and good health food shops, grocers and organic outlets across Australia. 256 Brooks Road, Millaa Millaa, QLD 4886 Tel: 07 4097 2232 Email: [email protected] Web: www.mungallicreekfarmhouse.com.au for all your cleaning needs. 169 Parramatta Rd. Annadale, NSW 2038 Tel: 02 9572 6336 Fax: 02 9572 6337 Email: [email protected] Web: www.envirochemicals.com.au Initial Initial provides innovative products and services to maintain washroom hygiene: from sanitisers to sanitary disposal units, from toilet seat protection to air fresheners. 150 Mowbray Road, Willoughby NSW 2068 Tel: 02 9370 9300 Fax: 02 9958 0776 Web: www.initialhealthcare.com.au Oates Clean An Australian owned company and supplier of quality cleaning products for the home and industry for over 50 years. Maleny Cheese Udder Delights Cheese Cellar & Factory The Simpson family are third generation dairy farmers. Heather and David took over from David’s parents I5 years ago and both work full-time on the farm, milking twice daily. Maleny Cheese is a partnership between the Simpson’s and Swiss Master Cheese maker Markus Bucher and his wife Sarah. Together, the families have built a cheese factory, café and retail outlet. Maleny Cheese now employs 15 people from the local area and produces a diverse range of cheeses including sun-dried tomato and olive feta, wasabi cheddar, camembert, herb and garlic feta, port cheddar, vintage cheddar, brie, and Swiss washed rind cheese which can be bought directly from their outlet or through IGA supermarkets. Since 1999, Udder Delights has been making a diverse range of artisan goat and cow milk cheeses by hand. The Udder Delights Cheese Cellar offers an interactive and informative cheese experience. Cellar open daily 9am to 5:30pm. 76-82 Newlands Road, Reservoir VIC 3073 Tel: 03 9469 6900 Fax: 03 9462 1360 Web: www.oatesclean.com 91A Main Street, Hahndorf, SA 5245 Tel: 0413 000 790 Fax: 08 8389 6471 Email: [email protected] Web: www.udderdelights.com.au Sabco Commercial’s comprehensive range of cost-effective specialized cleaning products, have been developed specifically to service the industrial, janitorial, hospitality and healthcare markets. We operate throughout Australia and can organise delivery to anywhere in Australia and New Zealand. 70 McCarthy’s Road, Maleny QLD 4552 Tel: 07 5494 2392 Fax: 07 5494 2492 Email: [email protected] Web: www.malenydairies.com Warrnambool Cheese and Butter An Australian company operating in some of Australia’s lushest green pastures, Warrnambool Cheese and Butter produces more than 83,000 tonnes of dairy produce every year. 5331 Great Ocean Road, Allansford, VIC 3277 Tel: 03 5563 2100 Email: [email protected] Web: www.wcbf.com.au Margaret River Dairy Company The Margaret River Dairy Company produces premium quality, award winning, boutique cheese and yoghurt products. Our luscious cheeses range from Brie, Camembert, Cheddar, to Feta and Baked Ricotta. The indulgent European style yoghurts are pot-set and come in a range of high quality flavours. 100 Bussell Highway, Margaret River, WA 6285 Tel: 08 9780 5911 Fax: 08 9757 3287 Email: [email protected] Web: www.margaretriver.com Mungalli Creek Dairy Nestled in the green rolling hills of the Atherton Tablelands, surrounded by World Heritage Rainforest Mungalli’s healthy contented cows graze on lush mountain pastures which impart flavour and goodness to the milk. As an A Grade Demeter Certified Bio-Dynamic farm all of their products are naturally pure containing no chemicals, artificial colourings, flavourings or additives. CLEANING EQUIPMENT & PRODUCTS Cafetto Cafetto is a specialist manufacturer of cleaning and sanitation products for coffee brewing and dispensing equipment. Cafetto’s range includes descaling and cleaning tablets and milk line cleaners for bean to cup super automatic as well as traditional espresso machines and smaller home and office machines. They also have approved organic cleaners. 12 Coglin Street, Brompton, SA 5007 Tel: 08 8245 6901 Fax: 08 8340 2485 Email: [email protected] Web: www.cafetto.com Enviro Chemicals and Cleaning Supplies (Aust.) Pty Ltd. We deliver you new technology cleaning products that are based in innovative formulations to better and effectively cater Sabco Commercial PO Box 96B, Enfield, NSW 2136 Tel: 02 9642 6411 Email: [email protected] Web: www.sabcocommercial.com.au COLD ROOM EQUIPMENT Humitech Australia HUMITECH has developed a filter system, which assists refrigeration equipment to achieve optimum cold storage conditions faster and more efficiently – reducing costs of sales and increasing profits – maintaining quality, weight and visual appearance of fresh products; reducing product wastage; reducing bacterial cross-contamination risks by preventing free-moisture and mould buildup; reducing work place injury risks by maintaining dry floors in walk-in refrigerated areas. HUMITECH reduces the running costs of cooler systems via a more efficient use of energy, decreasing maintenance and increasing equipment life span. The HUMITECH Refrigeration Filtration System – the greatest step in the evolution of cold storage since electricity. Unit 23, 19 Albert Avenue ARIA, Broadbeach, QLD 4218 Tel: 07 5504 5200 Fax: 07 5504 5200 Email: [email protected] Web: www.humitech.com.au CATERING TOURISM HOSPITALITY 23 INDUSTRY BUYING GUIDE Maurice Kemp & Associates Maurice Kemp & Associates is an established company specialising in commercial food production equipment. Known as the Scandanavian Connection, Maurice Kemp & Associates are represent exclusive products from Denmark and Sweden, together with selected products from other leading manufacturers in Europe. plant meets the strictest standards of hygiene and only uses the best quality ingredients and raw materials. We believe that successful product development is a combination of responding to customers’ wants, up-to-date knowledge of what is happening in Australia and the rest of the world, incorporating imagination and creativity. 9/20-30 Stubbs Street, Silverwater, NSW 2124 Tel: 02 9748 6244 Fax: 02 9748 3545 Email: [email protected] Web: www.mauricekemp.com.au For more information please contact: Top Hat Fine Foods Pty Ltd 4-6 Mundowi Road, Mt Kuring-gai NSW 2080 Tel: (02) 9457 9522 Website: www.tophat.com.au Temperature Technology Welequip Australia Temperature Technology specialises in offering the best temperature monitoring & testing equipment at reasonable prices. Data loggers for shipping of food, for fridge monitoring, for cooking times & temperatures, for dishwashers and freezers. Temperature recording in trucks & vans and cool rooms. Thermometers, for refrigerators and freezers as well as hand held probe and infra red thermometers and combinations. Welequip Australia imports equipment from technology leaders around the world. Foremost is Induction Cooking Equipment from Switzerland. Products include chafing dishes, woks, hot plates, griddles and now stockpots and wok stations. Also Plate Mate meal stackers, mobiles, wall and table models. Samsung, Whirlpool and Sanyo microwaves, Thermal Bags and Magnetic Cutlery Collectors. 263 Gilbert Street, Adelaide SA 5000 Tel: 08 8231 1266 Fax: 08 8231 1212 Email: [email protected] Web: www.t-tec.com.au COOKING EQUIPMENT 1/1 Shaw Road, Ingleburn, NSW 2565 Tel: 02 9605 2777 Fax: 02 9605 7444 Email: [email protected] Website: www.welequip.com.au COOKWARE & CUTLERY Maurice Kemp & Associates Churchill Hotelware Maurice Kemp & Associates are known as the Scandinavian Connection. The company established now for 14 years, imports and distributes on a National Basis some of Denmark & Sweden’s finest equipment for the Food Production & Hospitality Industry. Houno Combination Steam Ovens & Bake Off Ovens. Also JoniFoodline Steam Jacketed Mixer Kettles & Brat Pans, Jeros Utensil Washers & Crate Washers, Gram Commercial Energy Efficient Refrigeration & Blast Chillers, also Scanbox Meal Delivery Carts. Other products imported by MKA are the Mannhart Vegetable Cutter, Roboqbo High Speed Cutter Mixers, including the new QBO & Blue Chef Cutter Mixers that cook as well as purée. FriFri Fryers, Europe’s market leader in the fast food fryer business, and Lune Rise & Fall Heat Lamps. Churchill has basic Classic and Nova whiteware as well as a new premium product range (Alchemy) which has projected Churchill into the 4 and 5 star hotel/restaurant, top end sector of the market. Unit 9/20-30 Stubbs St. Silverwater NSW 2128 Tel: 02 9748 6244 Fax: 02 9748 3545 Email: [email protected] Website: mauricekemp.com.au 42 Dight Street, Collingwood, VIC 3066 Tel: 0418 173 611 Fax: 03 9417 6253 Email: [email protected] Web: www.churchchina.com Furitechnics Furitechnics is an Australian based company with a revolutionary assortment of chef designed and engineered knives and sharpening systems that have won the respect and popularity amongst chef’s worldwide and are now greatly appreciated by home cooks. 24 Salisbury Road, Asquith, NSW 2077 Tel: 02 9482 6627 Fax: 02 9482 1996 Email: [email protected] Web: www.furitechnics.com.au Top Hat Fine Foods Pty Ltd New International Imports The Top Hat plant at Mt Kuring-gai in New South Wales incorporates the latest technology and processes in the food industry. The most modern plant of its kind in Australasia, it uses computer controlled production techniques for optimum efficiency. Most important of all, the Top Hat Wholesalers of Tuscany Commercial Tablewares. Their range of Durable Porcelain & Melamine Tableware consists of a selection of stylish designs to suit many different applications from use in a local deli to presenting the finest buffet in a 5 star hotel. Manufactured using only quality 24 CATERING TOURISM HOSPITALITY materials, TUSCANY COMMERCIAL has emerged as a leader in superior tableware. 107 Merola Way, Campbellfield, VIC 3061 Tel: 03 9357 8808 Fax: 03 9357 8858 Email: [email protected] Web: www.newintlimports.com.au Roband Australia Pty Ltd Roband is Australia’s leading manufacturer of commercial food service equipment. Renowned for quality, Roband manufactures an extensive range of hot and cold food bars, and counter line machines. To offer a complete service, Roband also distributes Forje Cookware, Vitamix Blenders, NOAW slicers and Ryno rice cookers, soup kettles and stainless steel benching. 11 Inman Road, Crome, NSW 2099 Tel: 02 9971 1788 Fax: 02 9971 1336 Email: [email protected] Web: www.roband.com.au VGM International VGM International Import agents and distributors of high quality cutlery, cookware, and food preperation equipment for the retail and foodservice industry. PO Box 1273, Mona Vale, NSW 1660 Tel: 02 9913 7066 Fax: 02 9913 8053 Email: [email protected] Web: www.vgminternational.com.au DIPS & TAPENADES Chef’s Pantry Chef’s Pantry is a family company that has been established for 18 years. We are 100 % Australian owned. Chef’s Pantry is a manufacturer, processor and distributor of great tasting, easy to use fresh chilled products. Factory 3/170 Boundary Rd, Braeside, VIC 3195 Tel: 03 9580 4477 Fax: 03 9580 3900 Email: [email protected] Web: www.chefspantry.com.au Ferguson’s Fine Foods Ferguson’s Fine Foods manufactures a range of gourmet pies, antipastos, tapenades and pesto. Owner Lynne Ferguson focuses on freshness and using quality ingredients in her products. She now has a very comprehensive range of char-grilled vegetables including artichokes, capsicum, eggplant, Spanish onions, mushrooms, zucchini and seasonal produce like asparagus and fennel. Her sun-dried tomatoes, unlike most of those available are oven-dried as opposed to dehydrated in order to bring out their natural flavour and sweetness. Ferguson’s Fine Foods are sold mostly to delis, cafes and restaurants through distributors including Palatable Partners, but Lynne also sells at the Brisbane Powerhouse and Marina Mirage Markets on INDUSTRY BUYING GUIDE the Gold Coast. Futura Training 3/10 Kiers Road, Miami, QLD 4220 Tel: 07 5526 0105 Fax: 07 5575 2775 Email: [email protected] Web: www.fergusonsfoods.com The Futura Training Team has a hospitality industry as well as an extensive educational background – the perfect match! With full and half day workshops, Futura Training has the experts that can help you with your hospitality training needs. Montana Foods PO Box 185, Lambton NSW 2299 Tel: 1300 651 040 Fax: 02 4952 5590 Email: [email protected] Web: www.futuratraining.com.au Whether its tapenades, pestos, dips or dressings, our products are extremely versatile and can double up as a dip at a party or combined with a range of simple ingredients to make into a gourmet restaurant-standard. 391b Station Street, Thornbury VIC 3071 Tel: 03 9484 8411 Fax: 03 9484 8455 Web: www.montanafoodservices.com.au EDUCATION & TRAINING Canterbury Hurlstone Park RSL Canterbury Hurlstone Park RSL is pleased to offer a range of short, competency based training programs, including RSA and RCG, covering skills and knowledge relevant to hospitality industry and the Club Sector. 20-26 Canterbury Rd, Hurlstone Park NSW 2193 Tel: 02 9559 0000 Fax: 02 9559 0090 Email: [email protected] Web: www.chprsl.com.au Complete Hospitality Training A certificate from Complete Hospitality Training, as our name implies, gives you the best possible introduction to employment in the hospitality industry. 28 Elizabeth Street, Melbourne VIC 3000 Tel: 03 9654 1554 Fax: 03 9650 3308 Email: [email protected] Web: www.chtmelbourne.com.au Eldred Hospitality Pty Ltd Workshops & short courses for hotel, restaurant, pub, conference, motel and other hospitality managers or supervisors. Suite 4, 144 Camberwell Road, East Hawthorn, Vic 3123 Tel: 03 9813 3311 Fax: 03 9813 3399 Email: [email protected] Web: www.eldtrain.com.au Evolution Hospitality Institute Evolution is a training company with other 80 years of experience in the food industry. Evolution trains from its own kitchens, has its own traineers and will provide a new approach for your trainees. 18 Daniel Avenue, Baulkham Hills, NSW 2153 Tel: 02 9550 5588 Fax: 02 9550 5558 Email: [email protected] Hospitality Training Australia HTA was established in 1998 to provide quality training outcomes to members of the Restaurant and Catering Association of Victoria and to the industry as a whole. Level 3, 114 Flinders Street, Melbourne VIC 3000 Tel: 03 9654 5866 Fax: 03 9654 5286 Web: www.hosptrain.vic.edu.au training of new staff and skills recognition of existing staff. 113 Cardigan Street, Carlton Melbourne VIC 3053 Tel: 03 9349 2234 Fax: 03 9349 2552 Email: [email protected] Web: www.goodtaste.com.au Traineeship Advisory Services Australia With quality training that provides successful outcomes as our number one goal we have been able to rapidly grow our services to industry. The quality of our service has been acknowledged by industry and government and has enabled us to be recognised as the most successful training company in Victoria since 2001. 1st Floor, 109 Main Street, Mornington VIC 3931 Tel: 03 5977 2677 Fax: 03 5977 2688 Email: [email protected] Web: www.tasa.com.au EGGS Le Cordon Bleu Le Cordon Bleu Australia Pty Ltd, part of the world-renowned Le Cordon Bleu School in Paris, offers inspiring individuals the opportunity to study the prestigious Le Cordon Bleu culinary arts certificates through to its much coveted hospitality focused undergraduate and postgraduate training. Days Road Regency Park, SA 5010 Tel: 1800 064 802 Fax: 08 8346 3755 Email: [email protected] Web: www.lecordonbleu.com.au NMIT The Hospitality Department offers a range of short courses to enhance your lifestyle and/or provide employment opportunities. 77-91 St Georges Rd, Preston VIC 3072 Tel: 03 9269 1200 Fax: 03 9269 1484 Email: [email protected] Web: www.nmit.vic.edu.au Sarina Russo Schools In Brisbane, the name Sarina Russo has become synonymous with Excellence, Achievement, Energy, Vision, Leadership, Entrepreneurialism, Success and Outcomes – all part of the pathway that becomes your Education and your Career. 82 Ann Street, Brisbane QLD 4000 Tel: 07 3221 5100 Fax: 07 3221 5161 Email: [email protected] Web: www.sarinarusso.com.au The Good Taste Company The Good Taste Company, situated in the heart of the Melbourne cafe district Carlton, is accredited to deliver hospitality training courses through Apprenticeship / Traineeship programs. One of our many services to employers and businesses is the Country Range Farming Country Range Farming has a flock of 70,000 hens laying 37,000 eggs per day making it one of the largest free range organic egg operations in Australia. The Inwoods focus on ensuring the quality and consistency of their product. They have first class facilities and carry out quality checks through the cleaning, weighing, grading and packing processes. They grow much of their own grain and lucerne rather than than buy in feed from outside. The hens are housed at night to keep them warm and safe and let out early in the morning to range freely about the paddocks. The secret ingredient to their quality eggs, according to Ivy’s husband Roy is the amount of sunshine the hens experience every day. Country Range Farming, M/S 222, Oakey Qld 4401 Tel: 07 4696 7501 Fax: 07 4696 7602 Email: [email protected] Web: www.organiceggs.com.au Farm Pride Farm Pride Foods is a grader, packer, processor, supplier and marketer of shell eggs and processed egg products within Australia, and exporting to Asia. 551 Chandler Road, Keysborough Vic 3173 Tel: 03 9798 7077 Fax: 03 9798 6163 Email: [email protected] Web: www.farmpride.com.au Golden Egg Farms Golden Egg Farms was established in 1946 and supplies fresh eggs and egg products to local, interstate and overseas buyers. 43-53 McGregor Road, Palmyra WA 6167 Tel: 08 9319 0200 Email: [email protected] Web: www.goldeneggs.com.au CATERING TOURISM HOSPITALITY 25 INDUSTRY BUYING GUIDE Pace Farm healthier work environment. Pace Farm is a 100% Australian, family owned and operated company, providing fresh shell eggs and egg products to supermarkets, restaurants and food manufacturers. Web: www.pacefarm.com Unit 1, 21-25 Silverwater Road Silverwater NSW 2128 Tel: 02 9648 1722 Fax: 02 9648 0522 Email: [email protected] Web: www.alinen.com.au Sunrise Egg Farm Versitile Technologies Domestic and Commercial Farm Fresh and Free Range Eggs. Farmpride chilled, dry and frozen egg product liquid egg white, egg yolk, egg pulp; cooked peeled eggs, poached eggs; crepes; egg white, egg yolk, and whole egg powder; frozen egg white, egg yolk and whole egg; scrambled egg mix. Manufacturers, Importers, Distrbutors & Exporters of industrial and Commercial Safety Matting Products to the Wholesale, Hositality and End User Markerts. Moritz Road, McLaren Flat SA 5171 Tel: 08 8383 0085 Fax: 08 8271 3221 Email: [email protected] EXHIBITIONS & EVENTS Hong Kong Exhibition Services Tel: 0011 852 2804 1500 Fax: 0011 852 2528 3103 Email: [email protected] Web: www.hkesallworld.com Singapore Exhibition Services Tel: 0011 65 6738 6776 Fax: 0011 65 6732 6776 Email: [email protected] Web: www.sesallworld.com FLOORING 3M Australia Pty Ltd Slip resistant, anti-fatigue matting. Oil and grease resistant matting to prevent slipping and ensure long life mats. PO Box 99 Pymble NSW 2073 Tel: 1800 023 302 Fax: 02 9498 9633 Accommodation Linen Supplier of quality commercial products to the hospitality industry and sole NSW distributor for Actil Commercial. Supplier of the LG Cushion Mat, which provides buildings with cleanliness and comfortable walking. LG Cushion Mat collects up to 75% of dust, soil, water, etc that is normally tracked into buildings. PO Box 445, Marrickville, NSW 1475 Tel: 02 9550 1222 Fax: 02 9516 2337 General Mat Company Established in 1994, The General Mat Company Pty Ltd (GMC) is a wholly owned Australian company that imports and distributes a wide range of matting specialised for safety, entrance, non-slip and anti-fatigue, designed to enhance the comfort, safety and productivity within the workplace. The matting range is specifically designed to provide a cleaner, safer and 26 CATERING TOURISM HOSPITALITY Unit 1/6 St. James Place, Seven Hills NSW 2147 Tel: 02 8824 2400 Fax: 02 8824 2424 Email: [email protected] Web: www.versatiletechnologies.com.au FRANCHISE OPPORTUNITIES Café BUZZ / BUZZ Coffee Beans Café BUZZ and BUZZ Coffee Beans opened in Port Macquarie on the north coast of NSW in late 2003 with the desire to bring only the best, freshly roasted coffee beans to the area and beyond. Café BUZZ is now franchising its unique and profitable concept and opened the first franchise store in Laurieton, south of Port Macquarie, in November 2005. Further stores will open in 2006 in the region, with three already signed. BUZZ Coffee Beans is the wholesale division and is supplying its Café and Restaurants as well as supplying the ever increasing line of internet sales to coffee lovers. Port Macquarie, NSW 2444 Tel: 0412 825 882 Email: [email protected] Web: www.buzzcoffee.com.au Cibo Express Cibo Express is currently expanding its operation outside of South Australia, opening new stores in Brisbane and other cities and is now calling on interested parties who would love to be part of this exciting franchise model. Level 1, 160 Greenhill Road, Parkside, SA 5063 Tel: 08 8357 2411 Fax: 08 8357 2811 Email: [email protected] Web: www.ciboexpresso.com.au Falafel Kitchen The fast food industry is experiencing a revolution. No longer satisfied with the high fat and high sugar offers around, customers are looking for healthy alternatives. And with its wraps, pitas, salads, dips, and freshly squeezed juices and smoothies Falafel Kitchen provides them. 92-102 Keys Road, Moorabbin, VIC 3189 Tel: 03 9553 7277 Fax: 03 9555 5058 Web: www.falafelkitchen.com.au FRESH PRODUCE Oranges & Lemons Oranges & Lemons provides safe, quality produce that has been correctly handled, stored, packaged and presented, and has supplied some of Melbourne’s best restaurants with fresh produce since 1992. 97 Dudley Street, West Melbourne, VIC 3003 Tel: 03 9329 9587 Fax: 03 9329 9558 Email: [email protected] Web: www.orangesandlemons.com.au Marino Bro’s Fresh fruit and vegetables Marino Bro’s sell fresh produce to the Catering Industry, Restaurants, Hotels, Nursing Homes, Cafes, Juice Bars. 392 Queensberry Street, North Melbourne, VIC 3051 Tel: 03 9328 2009 Fax: 03 9328 5006 Web: www.marinobros.com.au T & F All States T & T All States operates today as the largest food service supplier of fresh and processed fruit and vegetables in Sydney. 15-21 Chapel Street, Marrickville, NSW 2204 Tel: 02 9550 4408 Fax: 02 9550 4462 Email: [email protected] FURNITURE B Seated Global B seated Global is an Australian owned company and is a leader in supplying commercial furniture to the event rental and hospitality industries. B Seated supplies competitive quality products which offer you an end to end furniture solution. PO BOX 1341, Sydney, NSW 1355 Tel: 1300 727 637 Fax: 02 9388 3861 Email: [email protected] Web: www.bseatedglobal.com.au Design Repertoire Commercial furniture designers for restaurants, hotels, gaming venues, architects, interior designers, cafes and reception centres. Design Repertoire can cater for a range of uses including indoor and outdoor, and all furniture can be designed and mixed and matched to suit your specifications. 165 Barkly Ave, Richmond, VIC, 3121, Australia Tel: 03 9428 1008 Fax: 03 9429 0003 Email: [email protected] Web: www.designrepertoire.com.au PRODUCT NEWS Innovative, funky seating for hospitality applications B Seated Global is an Australian owned company with an international network of representatives and is a leader in supplying commercial furniture to the party, event rental and hospitality industries. Their management has had in excess of 30 years experience working in and supplying furniture to the party and event rental industry and there is certainly no better testing ground for the durability and manoeuverability of commercial furniture than the party rental industry. With a market that’s constantly evolving B Seated supplies furniture which is designed to meet your changing requirements and style. B Seated supplies competitive quality products which offer you an end to end furniture solution. With this wealth of experience and their skill to constantly bring new and innovative products to the market together with their energetic, talented and customer driven team, B Seated has an unsurpassable ability to provide excellence in products and service to you. Seated Global For enquires contact our sales team on 1300 727637 or [email protected] Beech Tub chair Royalton Upholstery of your choice. Timber frame Pavilion Vegas Gaming Stool Comfortable design. Customized to meet your requirements. Used indoors and outdoors. No pores to trap dirt. One wipe and its clean. Weather, burn, heat and impact resistant. Can stand up to 180 degrees. Victoria Aluminium frame chair. Upholstered back & seat. .VSKÄUPZO on frame and legs. Aluminium frame chair with fully upholstered back. Latte Platted chair Perfect for outdoor venues. Welded aluminium frame. Strong and sturdy. WERZATEC TABLE TOPS Ottomans Timber frame. Customized to meet your needs. Weaved resin. Stackable Suits casual dining and cafes. Club Barstool East Village Padded back and seat. Black powder coated steel frame. Comfortable cushioned seat. Comes standard ^P[OH]PU`SÄUPZO Stackable with foot rail. Bar height 4 cast iron toes. For 60cm tops. ORDER NOW www.bseatedglobal.com.au CATERING TOURISM HOSPITALITY 27 INDUSTRY BUYING GUIDE Nufurn – Commercial Furniture Solutions each cake. Established since 1996, Nufurn is a leading Australian supplier of hospitality chairs, tables and specialized equipment to clubs, hotels, restaurants, bars, cafes, government and more. European bentwood chairs, outdoor seating and tables, banquet seating and tables, event seating, portable bars, staging, dance floors, commercial BBQ’s and more. Unit 1, Blackfriar Road, Wetherill Park, NSW 2164 Tel: 02 9624 6999 Fax: 02 9624 8999 Email: [email protected] Web: www.nufurn.com.au Sico South Pacific SICO world renowned range of products has been servicing the hospitality market for over 55 years worldwide. Their range of products include banqueting equipment, Room Service Systems and Luggage trolleys, together with their exclusive agency lines of table skirting, banquet chairs and housekeeping equipment. PO Box 555, Wyong, NSW 2259 Tel: 02 4388 5100 Fax: 02 4389 1341 Email: [email protected] Web: www.sicosp.com.au 2/26 Wattle Road, brookvale NSW 2100 Tel: 02 66362 9613 Fax: 02 6362 4813 Web: www.annascuisian.com.au First Class Hampers First Class Hampers is a wholly owned and operated Australian company. Our company vision is simple and effective; produce Australia’s finest quality and most elegant gift hampers solely dedicated to corporate and business sector. Asia Australia Agents Pty Ltd Asia Autralia Agents is a leading supplier of porcelain tableware, chafers stainless steel platters and melamine. With over 800 items in stock they offer a wide variety of shapes and designs for superior table presentation. 34 Dingley Ave, Dandenong, VIC 3175 Tel: 03 9706 7616 Fax: 03 9791 3068 Email: [email protected] Web: www.triplea.net.au Longfine Hospitality Supplies Pty Ltd Longfine Hospitality is a national wholesaling company selling commercial crockery to the hospitality industry for the past 10 years. The basic range has recently been expanded to include 400 square rectangular shaped products to cater the hospitality industry. In addition personal logo printing is available on request. 95 Northcorp Blvd, Broadmeadows, VIC 3043 Tel: 03 9359 9388 Fax: 03 9359 5877 Email: [email protected] HAMPERS Anna’s Cuisina™ We have a sumptuous range of Fruit Cakes, Puddings and Shortbreads. Our fruit is mixed by a local manufacturer in Sydney, our eggs are fresh and hand cracked, pure Australian butter, the alcohol we use is made by one of our local distilleries, the almonds and glace cherries are Australian and hand picked to ensure they are perfect the decoration on 28 CATERING TOURISM HOSPITALITY Hire of Frozen Cocktail Machines for party hire and functions, we hire karaoke, discos, juke boxes and cocktail units Australia wide. 1146 Nepean Hwy Melbourne VIC 3000 Tel: 0418 344 048 Frenchams Indoor Plant Hire Hire and maintenance of indoor plants for offices, shopping malls, hotels and retail stores. Factory 1, 95 White St, Mordialloc VIC 3195 Tel: 1300 131 151 Email: [email protected] Web: firstclasshampers.com.au Ballarat VIC 3342 Tel: (03) 5360 8276 Gourmet By Design Corporate Furniture Hire online office furniture hire and rentals. Furniture Hire Whatever the occasion may be, a Gourmet by Melbourne VIC 3205 Design chocolate hamper, indulgence Tel: 03 9676 7766 package or an impressive gift hamper or basket filled with the finest gourmet foods, wines and gifts is sure to delight the recipient. Hire Society PO Box 138, Calwell ACT 2905 Tel: 1300 658 533 Fax: 02 6292 2393 Email: [email protected] Mudgee Hampers GLASSWARE Cocktails For A Song – Frozen Cocktail Daiquiri Mudgee Hamper’s range of gourmet gifts from the Mudgee Food and Wine Region of Australia feature delicious Mudgee foodstuffs, Mudgee wines and honey, farm fresh tapenades, jams, pickles and wine-mustards. Selected gourmet Hampers feature gourmet wine-jelly condiments, Verjuice, olives and Extra Virgin Olive Oil, Chef’s Salts and Lavender pamper products. All locally made and carefully packed in our unique pine Hamper Boxes. 8 Court Street, Mudgee, NSW 2850 Tel: 02 6372 3224 Fax: 02 6372 6860 Email: [email protected] Web: www.mudgeehampers.com.au HIRE SERVICES Hire Society is Perth, Western Australia’s premier party hire business. We provide for all your function and party requirements at very competitive prices, we cater for all types of occasions. Our extensive range of equipment includes crockery, furniture, marquees, linen, cutlery, glassware and all other imaginable accessories. 73 Carrington Stree, Nedlands WA 6009 Tel: 08 9389 9921 Fax: 08 9389 7923 Email: [email protected] Web: www.hiresociety.com.au Just Loos Event Toilet & Shower Hire Supplier of Toilet & Shower facilities to the Australian Event Industry – Major events, corporate, charity, government, and private functions covered across all States. PO Box 1328 Wodonga VIC 3690 Tel: 0438 562952 Fax: 02 60562953 All Complete Catering & Hire Services Kegs On Legs – Party Keg Hire With 20 years experience, we can help you with a ‘picnic in the park’ or a large scale wedding or conference. Servicing all of Melbourne, Kegs on Legs delivers everything you need for your next party. All your Alcohol requirements, Security personnel, Bar staff, Food catering, Dj’s and sound equipment, Bar hire, Glass hire… test us – we can organise anything! Tel: 02 9387 1878 Fax: 02 9540 3569 Email: [email protected] Web: www.cateringandhire.com.au Amazing Wheelie Keg Party Hire Servicing the Gold Coast, Northern New South Wales and Brisbane, we are available for all your draught beer needs. If it is beer on tap you are after, whether it be at your next party, function or Friday drinks, we can do it. We hire all your moblie beer dispensing equipment as well as deliver it and set it up – all for the one low cost. Glenwood Park Mudgeeraba QLD 4213 Tel: 0414 601 836 BLD 4 / 473 Williamstown Road Port Melbourne VIC 3207 Tel: 1300 335 347 Fax: (03) 9646 0577 Web: www.kegsonlegs.com.au Portable Coolroom Hire Portable coolrooms and freezers for hire – short or long term. 46 Oxford Street, Oakleigh VIC 3166 Tel: 03 9568 1357 Fax: 03 9568 0225 PRODUCT NEWS Private Functions Pave The Way to Greater Profits Many Hotels, Clubs, Restaurants and Community Halls, have created a successful new profit centre by marketing themselves as venues for private functions. T heir existing customers are often the very same people that make the bookings as they already know the premises, the quality of food and service. A function, whether it’s a wedding, birthday party, business conference, training day or general celebration, brings in new customers to the establishment and can also create publicity for the venue in local media. Functions are excellent sources for referral business. They can also be a great way to generate additional income of floor space, furniture, and food and beverage facilities at times when they are not fully utilized. For organisations wanting to increase revenue without having to make huge investments, private functions can be a great solution. Nufurn Commercial Furniture Solutions, offer one of the largest ranges of function seating and tables in Australia. All banquet chairs are manufactured to order, allowing a unique ability to fully customise chairs to the customers requirements. Chairs are available in Steel, Aluminum or Stainless Steel and are backed by a 5 year commercial warranty. Established since 1996, Nufurn also have an extensive range of hospitality solutions, including, outdoor, fine dining, conference and event furniture, tablecloths and chair covers, portable staging and portable bars. All products are available to view online at www.nufurn.com.au or please give one of the friendly staff a call on 1800 650 019. CATERING TOURISM HOSPITALITY 29 INDUSTRY BUYING GUIDE ICE MAKERS Active Commercial Catering Equipment Ice making machines from 30kg per day production to over 1000kg per day production. PO Box 4238 Hoppers Crossing VIC 3029 Tel: 03 9974 3700 Fax: 03 9974 6022 customers and end users. Our aim is to explore new ways to improve products and to offer an exciting range of products that enhance your lives, anticipating your needs. 65 Epping Road, North Ryde, NSW 2113 Tel: 02 9947 0000 Fax: 02 9947 0325 Email: [email protected] Web: www.lighting.philips.com.au Spectra Lighting Ice Master Systems Ice Master Systems is the sole Australian importer/wholesaler of the comprehensive range of BREMA Ice Makers. Made of stainless steel and operating electromechanically, they produce cubes and granular or sub zero flat flakes. BREMA Ice Makers are widely used in Bakeries, Cafes, Clubs, Hotels, Motels, Restaurants, Fresh Produce, Chicken, Dairy, Meat and Seafood outlets. 2/56 Kolora Road, Heidelberg West, VIC 3081 Tel: 03 9455 2300 Fax: 03 9457 2315 Email: [email protected] Web: www.icemaster.com.au LIGHTING Lighting Supply Co Pty Ltd Lighting Supply offers wholesale pricing and distribution to the retail trade, specialist lamp user and individuals with problems sourcing odd lamps. 82 Howe Street, Osborne Park, WA.6017 Tel: 08 9444 3000 Fax: 08 9444 2878 Web: members.iinet.com.au/~mjohnson/profile.html ME Lighting ME Lighting design, manufacture and install energy efficient creative lighting solutions for outdoor living. We have a wide range of LED lights to suit all your garden and landscape lighting needs. Manufacturer and supplier of quality luminaires designed for performance, reliability and longevity. Lumninaire categories include landscape architectural, architectural commercial, high performance and creative lighting, providing specialist lighting for all landscape and architectural purposes. 15 Industrial Avenue, Wacol QLD 4076 Tel: 07 3335 3500 Fax: 07 3335 3550 Email: [email protected] Web: www.spectralighting.com.au MEAT Bendele Farm Bendele Farm was the first certified organic duck grower in Queensland. Today the 70 hectare property in the South Burnett owned by Sarah and Fred Sterns has diversified into organic chickens and turkeys. All birds have access to local grasses and fresh water and the ducks are hand-fed with organic feed mix but are also free to forage. The product is free from chemical pesticides, growth hormones, herbicides and fertiliser. Bendele Farm organic poultry is available in Brisbane through the Meat-ting Place Butchery. Bendele also supplies wholesaler, Original Foods in Melbourne. Restaurants including Berardo’s at Noosa and Claude’s in Sydney feature Bendele Duck on their menus. Bular Road, Kilkivan, QLD 4600 Tel: 07 5484 7157 Unit 3 / 25 Ossary Street, Mascot NSW 2020 Tel: 02 9700 9688 Fax: 02 9700 9699 Email: [email protected] Web: www.melighting.com.au 5-7 Manning Street, Rozelle NSW 2039 Tel: 02 9810 5520 Fax: 02 9555 1054 Email: [email protected] Web: www.neoz.com.au CATERING TOURISM HOSPITALITY Jervoise Organic Meats Jervoise Station became organic in 1979, when the Jonsson’s stopped using chemicals on their cattle. The family applied for organic certification in 1996 and have an A rating with Biological Farmers of Australia. In order to monitor their meat from paddock to plate the Jonsson’s opened their own meat processing plant in 2005 and Kerry and her daughter Kristine became qualified meat inspectors. The Jervoise Organic Meats Processing Plant is the first privately owned, certified organic abattoir in North Queensland. Jervoise also produces gourmet, gluten free and preservative free organic sausages. PO Box 1397, Tully QLD 4854 Tel: 07 4068 2609 Email: [email protected] Website: www.jervoiseorganics.com Koorana Crocodile Farm Koorana Crocodile Farm is a governmentapproved breeding farm and has been producing captive-bred crocodiles at Rockhampton for more than 20 years. The farm offers tours and has its own restaurant serving crocodile meat products. It also produces quality saltwater crocodile skins, bags, hats, belts and wallets. Koorana Crocodile Farm was awarded a Les Toques Blanches endorsement in 2005 for its smoked crocodile. Place meat orders direct. Temba Meats Boutique Meats Robbie has lived and worked on cattle properties all her life. The Shaw family was one of the first families to settle in central Queensland and her great, great grandfather and his friends built the first meatworks. Robbie now owns Calcite Station at Esk. Philips Lighting Eight years ago she began experimenting In Philips, we strive to introduce meaningful with feedlot, hormone-free cattle when a products and we strive to introduce Brisbane doctor asked her to supply him with meaningful products and technologies for our meat. He was impressed and word-of-mouth 30 Tel: 07 5424 1800 Fax: 07 5424 1870 Email: [email protected] Website: www.boutiquemeats.com.au 65 Savages Road, Coowonga, QLD 4700 Tel: 07 4934 4749 Fax: 07 4934 4702 Email: [email protected] Website: www.koorana.com.au NEOZ NEOZ is an Australian lighting design and manufacturing company, specializing in Cordless Lamps and Cordless lighting systems for commercial, hospitality and home environments worldwide. ensured that Robbie soon had plenty of customers. Robbie feeds her cattle quality grain for between 70 and 90 days. All participants in the production chain, including the feedlot, the abattoir, the butcher who cuts the meat and the delivery driver are all accredited. Customers can ask for particular cuts of meat. A delivery fee of $5 applies to the Brisbane metropolitan area and comes with a money back refund or exchange if customers are not completely satisfied. Temba Meats creates traditional South African jerky and biltong using only the finest yearling topside beef. All the products are dried naturally using a traditional South African process that has been perfected over the last one hundred years. There is no cooking, smoking or marinating – just top quality beef dried using a secret blend of herbs and spices. Originally the biltong was used by travellers as a source of protein on long distance trips. Although many customers are unfamiliar with the product, once they’ve tasted it they are usually converted. It is a perfect accompaniment to a PRODUCT NEWS The good news in oils G oodman Fielder Food Services are proud to introduce Olivani®, a new Extra Virgin Olive Oil rich in antioxidants with a natural fruity flavour. Olivani provides all the richness and flavour your kitchen could wish for. Ideal for salads, marinades and cooking, or why not try it drizzled over your favourite dish or with crusty bread. Extra Virgin Olive Oil is considered to be the best of all olive oils and as such must meet very strict criteria. To be graded an ‘extra virgin’ olive oil the oil must be cold (first) pressed; this retains the natural protective antioxidants only found in extra virgin olive oil. Olivani is cholesterol free, high in good monounsaturates, virtually trans fat free and … tastes great! Available in 4 Litre tins, Olivani is a premium healthy option. Enquiries 1800 025 066 or visit www.gffoodservice.com.au CATERING TOURISM HOSPITALITY 31 INDUSTRY BUYING GUIDE cheese or anitpasto platter. The Tanners also produce the traditional South African sausages Boerewors and Drywors. Products can be purchased online and from the Temba Meats shop at Charlton just outside Toowoomba or at the Toowoomba Gourmet Delicatessen and Gourmet Butcher. Shop 1, Charlton Shopping Centre, Charlton, QLD 4350 Tel: 07 4630 4420 Fax: 07 4630 4750 Web: www.jimsjerky.com.au Wilga Vale Venison Joan White’s Wilga Vale Venison provides a range of venison products including sausages, kabana, smoked salami as well as more traditional cuts – chops, rumps, rounds, topsides and silversides, mince etc. Wilga Vale also provides portion packages for clients in Brisbane, Toowoomba, Gold Coast, Sunshine Coast and Stanthorpe. The concept of venison as a strong tasting wild game meat is fast disappearing. Wilga Vale Venison is a quality assured, farmed product that provides a delicate flavoured, tender alternative to traditional meats on the dinner table. Wilga Vale Venison is available from the Brisbane Powerhouse Farmer’s Market and direct delivered from us. Wilga Vale, Texas, QLD, 4385 Tel: 07 4653 1179 Fax: 07 4653 1179 Email: [email protected] Zarbelle Poultry Lynda De-Roule and her husband John are busy developing Zarbelle Poultry. In 2003, Zarbelle became a certified organic processor and soon they plan to breed their own chickens. Currently, chickens are sourced from local producers and then processed without added hormones or steroids, chlorine or the additional water often used to bulk up the volume of other commercially grown chickens. The DeRoules also make sausages, chicken kabana and ready to cook chicken pieces in various sauces including plum and garlic and red wine. 140 Old Toorbul Pt Rd, Caboolture, QLD 4510 Tel: 07 5495 1293 MOBILE CATERING EQUIPMENT B Seated Global B seated Global is an Australian owned company and is a leader in supplying commercial furniture to the event rental and hospitality industries. B Seated supplies competitive quality products which offer you an end to end furniture solution. PO Box 1341, Sydney, NSW 1355 Tel: 1300 727 637 Fax: 02 9388 3861 Email: [email protected] Web: www.bseatedglobal.com.au 32 CATERING TOURISM HOSPITALITY Fagor Australasia Pty Ltd value for money. Stockers of a range of Gas cooking equipment, Combi ovens, Dishwashers and refrigeration products. They are soon to release their new 900 series cooking equipment, and also have a new glasswasher which would be suitable for pubs and club, and new range of Laundry equipment. PO Box 148, Roselands, NSW 2196 Tel: 02 9750 9999 Fax: 02 9750 9933 Email: [email protected] Web: www.rollergrill.com.au 7 Boola Place, Dee Why, NSW 2099 Tel: 02 9984 7533 Fax: 02 9984 7544 Email: [email protected] Web: www.fagorindustrial.com Miitcham Trading Mitcham Trading specialises in supplying quality general purpose equipment, food handling racks, trolleys and trolley covers to hospitals, aged care and food preparation facilities throughout Australia and New Zealand. PO Box 249, Mitcham VIC 3132 Tel: 1800 000 996 Fax: (03) 9873 7311 Email: [email protected] Web: www.mitchamtrading.com.au Nespresso Professional Nespresso Professional offers premium portioned coffee and enhanced machine convenience with a choice of six coffee varieties of differing taste and body. The new Gemini Generation of machines includes automatic capsule insertion and ejection with an integrated fresh milk system, ideal for high-end hotels, restaurants and premium event caterers. Level 11, 201 Miller Street, North Sydney, NSW 2060 Tel: 1800 182 206 Fax: 02 8925 6680 Email: [email protected] Web: www.nespresso-pro.com Nufurn – Commercial Furniture Solutions Established since 1996, Nufurn is a leading Australian supplier of hospitality chairs, tables and specialized equipment to clubs, hotels, restaurants, bars, cafes, government and more. European bentwood chairs, outdoor seating and tables, banquet seating and tables, event seating, portable bars, staging, dance floors, commercial BBQ’s and more. 1/45 Powers, Seven Hills, NSW 2147 Tel: 02 9624 6999 Fax: 02 9624 8999 Email: [email protected] Web: www.nufurn.com.au Roller Grill Australia Roller Grill Australia stock a quality range of commercial benchtop equipment including press toasters, crepe machines, waffle machines and compact pizza ovens with stone base. This range gives distributors and customers alike an assurance in quality and Sico South Pacific SICO world renowned range of products has been servicing the hospitality market for over 55 years worldwide. Our range of products include: banqueting equipment, Room Service Systems and Luggage trolleys. Together with our exclusive agency lines of table skirting, banquet chairs and housekeeping equipment. PO Box 555, Wyong, NSW 2259 Tel: 02 4388 5100 Fax: 02 4389 1341 Email: [email protected] Web: www.sicosp.com.au Welequip Australia Welequip Australia imports equipment from technology leaders around the world. Foremost is Induction Cooking Equipment from Switzerland. Products include chafing dishes, woks, hot plates, griddles and now stockpots and wok stations. Also Plate Mate meal stackers, mobiles, wall and table models. Samsung, Whirlpool and Sanyo microwaves, Thermal Bags and Magnetic Cutlery Collectors. 1/1 Shaw Road, Ingleburn, NSW 2565 Tel: 02 9605 2777 Fax: 02 9605 7444 Email: [email protected] Website: www.welequip.com.au OILS Bunnyconnellen Olive Grove In 1996, Janie and Peter Simmonds discovered their ideal farm near Crows Nest on the Darling Downs. The property’s established olive groves and vineyards as well as its close proximity to National Parks provided the perfect base from which to develop Bunnyconnellen’s olive products and tourism venture. Janie wears many many hats in the business. She works in the vineyard, production, sales and marketing and she looks after the guests staying at the farm’s ‘Studio’ bed and breakfast accommodation. Bunnyconnellen olives, tapenade and olive oils can be purchased at the Brisbane Powerhouse Farmers’ markets and online. Swain Road, Crow’s Nest, Queensland 4355 Tel: 07 4697 9555 Fax: 07 4697 9565 Email: [email protected] Web: www.theoliveoilcompany.com.au Cookers Bulk Oil Services Save time, money and wastage with Cookers Bulk Cooking oil delivery. No heavy drums to lift or store, no empties to worry about. Lincoln Street, Laverton North, VIC 3026 Tel: 1300 882 299 INDUSTRY BUYING GUIDE Fax: 1300 883 399 Email: [email protected] Web: www.cookers.com.au Peerless Foods With a vast range of oil based products for the Industrial, foodservice, bakery, retail and export markets. These include high performance deep frying oils such as the market leading Frytol and Formula 40, plus Sunbeam vegetable shortenings for frying and cooking purposes. The EOI range of bakery fats are the best available. This proven market leading range of bakery fats include cake and pastry margarines, shortenings and dry mixes for the bakery industry. These products also come in a VTF – Virtually Trans Free range for bakeries to cater to the health conscious consumer. Peerless Foods also supply a range of great tasting margarine spreads. These include 99% Trans Free products which are all natural and Halal and Kosher approved. For more information please contact: Peerless Foods Tel: (03) 9214 7777 Website: www.peerlessfoods.com.au The Green Oil In her husband John’s native Styria (near Austria), pumpkin seed oil is a staple. It is poured liberally over salads and meats, even ice-cream! Helen thought the product had commercial potential and a trip to Slovenia in 1998, prompted the Wests to import the European pumpkin seed into Australia. The Green Oil’s pumpkin seed oilis produced from organically farmed pumpkins. It has a slightly nutty flavour and is best used in salads rather than as cooking oil. It is also a useful additive in home made breads. Other Green Oil products include a pepita meal – a type of coarse flour, pepitas and a pepita pesto. 709 Nobbs Rd, MS 355, Chinchilla QLD 4413 Tel: 07 4668 8765 Fax: 07 4668 8765 Email: [email protected] Web: www.thegreenoil.com SEAFOOD Austrimi Seafood Products Our reputation proves it, we’re very fussy about quality, texture, colour and taste. North Geelong, VIC Tel: 0408 538 873 Email: [email protected] Web: www.austrimi.com.au Germain Seafoods Germain Seafoods is a family business that is 100% Australian Owned and Operated. We offer a delicious range of quality frozen and chilled seafood products to the South East Queensland hospitality industry. PO Box 7170, Hemmant QLD 4174 Tel: 07 3890 7122 Fax: 07 3890 7133 Web: www.germainseafoods.com.au Johnny Mudcrab Seafoods Back Pocket Winery Suppliers of a vast range of quality seafood products in live, fresh and frozen form to resorts, restaurants and wholesalers in Queensland. Back Pocket is a small 50 acre property on Back Creek. They produce special lines such as Castanets 2005 made from the red Tempranillo and Graciano grapes native to Spain that they have planted on the property. All Back Pocket wines are sold online. 4a Bramp Close, Portsmith, QLD 4870 Tel: 07 4035 1188 Fax: 07 4035 1189 Email: [email protected] Web: www.johnnymudcrab.com.au Lobster.com.au lobster.com.au is Australia’s 1st online seafood store. We specialise in the supply of selected export quality frozen and LIVE seafood products from South Australia and the Northern Territory. If you live in Adelaide, we deliver to your door by refrigerated freezer couriers. We also deliver to most major Australian Air Express airfreight depots. Tel: 08 8244 4227 Web: www.lobster.com.au Martin’s Seafoods We are leading suppliers of quality seafood, supplying Sydney’s top chefs, award winning restaurants and quality-focused retailers! 2 Parsons Street, Rozelle NSW 2039 Tel: 02 9818 6998 Fax: 02 9818 6960 Email: [email protected] Web: www.martinsseafoods.com.au Nicholas Seafood Nicholas Seafood, Professional Retailers and Wholesalers, was established in 1977. They are experts in quality and more exotic lines of Seafood and cater for all types of Seafood – including Processed Fillets, Live Crustaceans, Barrier Reef Fish, etc Shop 6, Waterfront Arcade, Sydney Fish Market, Bank Street, Pyrmont, NSW 2009 Tel: 02 9660 4255 Fax: 02 9552 6751 Email: [email protected] Web: www.nicholasseafood.com.au UNIFORM SUPPLIES Fraser & Hughes Pty Ltd – The Cook Shop Hospitality, uniform, apron and knife retail outlet 171 Oxford Street, Darlinghurst, NSW 2010 Tel: 02 9360 4760 Fax: 02 9360 4822 Shop B, 79 Phillip Street, Parramatta, NSW 2150 Tel: 02 9633 2924 Email: [email protected] Web: www.cooksshop.com.au WINES Adelaide Hills Wine Region Tel: 1300 305 577 Email: [email protected] Web: www.adelaidehillswine.com.au 90 Savina Lane, Severnlea QLD 4352 Tel: 0418 196 035 Fax: 07 4683 5184 Email: [email protected] Web: www.backpocket.com.au Ballandean Estate Wines Leeanne Puglisi-Gangemi is the Client Services Manager at her family’s awardwinning winery. She is passionate about Stanthorpe wines and the Granite Belt region. Leeanne was the driving force behind the establishment of Opera in the Vineyard held annually at Ballandean Estate, which attracts over 2000 people to the region. Ballandean Estate wines won gold at the 2004 Courier Mail/Sheraton Wine Awards for their 2002 Generation 3 Cabernet/Shiraz; Silver for their Family Reserve Shiraz and Bronze for their 2004 Semillon Sauvignon Blanc; White Pearl; Red Liqueur Muscat and 2004 Sylvaner. Ballandean Estate wines can be purchased online and at the cellar door. PO Box 5, Ballandean, QLD 4382 Tel: 07 4684 1226 Fax: 07 4684 1288 Web: www.ballandeanestate.com Captains Paddock Vineyard Captains Paddock vineyard, cellar door, café and B&B is located in the picturesque Booie ranges in the South Burnett. Home to Merlot, Queensland’s only ‘wine dog’, Captains Paddock wines include the award winning, fun and fruity Rosetta and double pruned Last Syrah. Vignerons Maryanne Pidcock and Peter Eaton escaped Sydney to pursue their love of great food and wine in rural Queensland. In 2003, Captains Paddock won the wineries section of the Fraser Coast South Burnett Tourism Awards and was a finalist again in 2004. Maryanne is President of the Queensland Wine Industry Association. PO Box 500, Kingaroy QLD 4610 Tel: 07 4162 4534 Fax: 07 4162 4502 Email: [email protected] Web: www.captainspaddock.com.au Granite Ridge Wines A boutique winery and cellar door with its own B&B – Fergie’s Hill Cottage. All vintages are made using local Granite Belt grapes. Recently the owners have been exploring making different styles of wines including their award winning Traminer. They also produce verjuice is sold wholesale to delicatessens and other retail outlets. PO Box 104, Ballandean, QLD 4382 Tel: 07 4684 1263 Email: [email protected] Web: www.graniteridgewines.com.au CATERING TOURISM HOSPITALITY 33 INDUSTRY BUYING GUIDE Pyramids Road Wines Kobe Jones South Australian Food Centre Kobe Jones is a modern Japenese Suzanne Smith and her husband, Warren Restaurant with a twist. Super chic and have planted Merlot, Cabernet Sauvignon, Shiraz and Mourvedre at their Pyramids Road innovative – the perfect setting to indulge an ultra culinary experience. vineyard. They were recognised for their 29 Lime Street, King Street Wharf, Sydney, NSW winemaking at the 2002 Australian Small 2000 Winemakers Show. The cellar door is used for functions and tutored tastings. Educating Tel: 02 9299 5290 Fax: 02 9299 5929 customers about the wine-making process and wines has become a significant focus for Email: [email protected] Web: www.kobejones.com.au these passionate vignerons who are both active members of the Granite Belt Wine NASAA Industry Association. Organic certification of foods from paddock Pyramids Road, Wyberba QLD 4382 to plate. Humane Choice certification. Tel: 07 4684 5151 Fax: 07 4684 5151 Email: [email protected] Web: www.pyramidsroad.com.au INDUSTRY CONTACTS Tel: 08 8370 8455 Web: www.nasaa.com.au The South Australian Food Centre is an innovative partnership between food industry organisations and government agencies to provde a ‘one stop shop’ for food companies who want to grow their businesses. Food South Australia (a division of the Department of Primary Industry and Resources) is the lead government agency in partnership. The Grenfell Centre, 16/25 Grenfell Street, Adelaide SA 5000 Tel: 08 8226 0585 Email: [email protected] Web: www.safoodcentre.com Olives South Australia Tel: 08 8411 1043 Web: www.olivessouthaustralia.com.au Tel: 08 8391 1676 Email: [email protected] Web: www.visitadelaidehills.com.au Biodynamic & Organic Agriculure Bureau Tel: 08 8388 3339 Email: [email protected] Campbells Wholesale Australia’s leading wholesale distributor in foodservice and fast moving consumer goods. Tel: 1300 720 752 Web: www.campbells.com.au Confectionary Manufacturers Association Tel: 1800 331 640 Web: www.candy.net.au Dallas Group The Dallas Group was established in 1989 as a specialty chemical company. They are the world’s premier producer of absorbent synthetic magnesium silicate, marketed under the name Magnesol XL. They are also the only U.S. based manufacturers of ammonium chloride, which is sold and marketed worldwide. Our products are widely used in food, chemical, and pharmaceutical purification applications. 374 Route 22 West, P.O Box 489, Whitehouse, NJ 08888 Tel: 03 9578 6317 Email: [email protected] Web: www.dallasgrp.com UNIFORMS: Modern and traditional styles available in brands such as Fraser & Hughes, Chef Revival, Aussie Chef, Club Chef, Motoman & Comfort, Rossi Boots and Birkenstock Clogs. APRONS: From the traditional white chef apron to the long French styled waist apron or the English striped bib apron, a variety of stripes, checks and colours available. KNIVES: Professional knives in well known brands, Victorinox, Furi, Global, Mundial, Messermiester, F Dick, Sabatier and Wusthof. Discount available to C.I.A. members 171 Oxford Street, Darlinghurst NSW 2010 Phone: (02) 9360 4760 Fax: (02) 9360 4822 Hostplus Superannuation HOSTPLUS is the national superannuation fund for the hospitality, tourism, recreation and sport industries. Locked Bag 999, Carlton South, VIC 3053 Tel: 1300 363 895 Fax: 1300 364 227 Web: www.hostplus.com.au 34 CATERING TOURISM HOSPITALITY Fraser & Hughes Pty Ltd The Cooks Shop NOW OPEN Shop B, 79 Phillip Street, Parramatta NSW 2150 Phone: (02) 9633 2924 Web: www.cooksshop.com.au Email: [email protected] Hospitality Uniforms • Aprons • Knives Adelaide Hills Tourism PRODUCT NEWS Australian niche manufacturer impresses world market Dynamics in business are the forces that tend to produce activity and change in any situation or sphere of existence, and according to the managing director of Cookon Commercial, Ron Pattinson, this has been a significant aspect of his company’s ethos that has allowed it to become a leader in its field of designing, engineering and manufacturing appliances and equipment specifically related to food service. Ron Pattinson with the innovative Dancing Fish Grill, which has been built for export. T oday, Cookon Commercial Catering Equipment is a name that remains synonymous with the food and hospitality industry, but its products go further than that. The company that came from small beginnings some 35 years ago now has a reputation for its dedication to quality workmanship and a motto linked to staying ahead of its competitors – innovation as modern as tomorrow. The Brisbane-based company manufactures a wide range of commercial catering equipment, refrigeration and retail display cabinets as main headings, yet underneath there is a comprehensive range of products that are inextricably linked to food and hospitality. Cookon Commercial’s diverse range of gas-fired and electric cooking equipment has now found worldwide acceptance, with the company’s logo being found on high-tech, modern-astomorrow equipment throughout Asia and now making serious inroads into the Middle East and the United Arab Emirates. And according to Pattinson, the company management prides itself on its ability to custom-build a complete range of equipment to customer design and specifications. “As a reputable company, we at Cookon Commercial are of the belief that we have designed, engineered and manufactured possibly some of the largest grill units in the world. “In more recent times, Cookon Commercial has been actively involved in the design, engineering and manufacture of custom-built, theatrestyle cooking appliances which are now finding homes within luxury hotels and resort complexes in Dubai, Asia, China, South Korea, Singapore and Indonesia.” available for improving food and beverage merchandising carts, vans, kiosks and specific commercial equipment to meet owner and operator requirements. Recently the company launched revolutionary gas fryer technology that, under NATA-certified laboratory tests, indicated upwards of 50 per cent less gas fuel usage (natural gas or propane), 50 per cent less flue temperatures, incredibly low CO2 emission discharge from appliances, and most notably, huge consumer savings in a given operational year – up to $4,000 per annum minimum. “Cookon Commercial Catering Equipment prides itself on being able to He said Cookon Commercial specialises compete in the marketplace with an in niche markets, and follows-on from extensive range of products that its successes in the lead-up to the 2000 represent excellent value-for-money, Olympics in Sydney. and is backed right from the beginning “We became actively involved in the with affordable spare parts and a design, engineering and manufacture of nation-wide team of experienced specific self-contained vendor service personnel,” said Pattinson. merchandising carts and vans that “My management team is determined catered to the Olympics-going throng,” to continuously grow the business and he said. to seek-out diversified manufacturing With this in mind, Cookon Commercial is opportunities throughout the world around us in the years to come.” continually exploring the opportunities CATERING TOURISM HOSPITALITY 35 When your reputation is on the line... Rely on ours Individually frozen Frozen and have been quick frozen at their peak  Sweet taste and crisp texture  Add variety and interest to salads  Great for salad bars or as garnish  Serve as a hot or cold vegetable  Ideal in stir-frys or casseroles  Each 1kg box contains approx. 100 cobs or      WHOLE BABY CORN These sweet tasting Whole Baby Corn cobs are crisp SPINACH PORTIONS Individual 25g portions of either chopped spinach whole leaf spinach in convenient 1kg boxes. Forty x 25g portions per kg Consistent price and quality all year Convenient 1kg boxes IQF portions eliminate wastage Use whenever fresh spinach is required Frozen Individually frozen ASPARAGUS SPEARS These naturally green spears have been trimmed to 11cm then quickly frozen to maintain their colour and crisp texture  Choose either the 1kg or 5kg pack  Approximately 110 spears per kilo  Serve hot with your favourite Hollandaise Sauce  Serve cold vinaigrette style  Quality which is almost as good as fresh PETITE CHAMPIGNONS These individually frozen Petite Champignons look good, taste good, and are economical too!  Over 300 champignons per kilo  Simply shake out the quantity required  Absolutely no wastage  Consistent size and quality  Use whenever fresh champignons are required PRIDE Contact your preferred wholesaler or Chefs Pride on 02 9741 8100 Website www.chefspride.com.au Email [email protected] When your reputation is on the line... Rely on ours Frozen 1kg Frozen This should be on every breakfast menu simply thaw and serve.  1kg Tubs and 125g PCs  Superb quality  No mess  No preparation Perfect taste and presentation every time with these finely sieved purées  Convenient 1kg blocks can be cut whilst frozen  Can be pre-plated for functions  Use in cocktails, mains and desserts  Major savings in labour and preparation cost FRUIT PUREE BIRCHER MUESLI Frozen DESSERT SAUCES Give your desserts extra taste and appeal with these high quality fruit sauces  Easy to use 500ml squeeze bottles  Will last 30 days in refrigerator once thawed  No waste -simply squeeze out the required amount  Ideal for use when feathering  Consistent quality and taste every time CHOCOLATE DESSERT CUPS Made from Belgian Couverture, these delicate Chocolate Dessert Cups are perfect for both functions and à la carte. In two attractive shapes, the popular triangular fluted cup and the traditional heart shape, they can be served with a wide variety of fillings  Ready to use – just fill and serve  A timeless dessert offering versatility  Fill with berries, icecream or mousse, etc  60 individual serves per carton PRIDE Contact your preferred wholesaler or Chefs Pride on 02 9741 8100 Website www.chefspride.com.au Email [email protected] PRODUCT NEWS Dispense with high napkin costs Introducing new Xpressnap from SCA. X The Xpressnap range contains six different dispensing options including stand, wall-mounted, countertop, tabletop, in-counter and drive-thru. Dispensers have an easy to load ‘flip front’ and can hold up to 900 napkins (7 times more than traditional dispensers “Food establishments have always which hold 125). The dispensers are suffered from the fact that consumers also less labour intensive as they don’t can, and do, grab fistfuls of napkins from traditional spring loaded need to be refilled as often, and when dispensers,” said Phil Measom, Product they do, it takes less than a minute. Manager – Napkins, SCA. “Xpressnap Another exciting feature of the only releases one napkin at a time, so Xpressnap system is the ‘Ad-a-Glance’ they tend to only take one, although they could take more if they needed to,” advertising space on dispensers. A CD of templates is available so explains Measom. establishments can customise their “Evidence in the marketplace so far is own message such as special offers, that the Xpressnap system reduces events or even occasions. napkin use by 30 – 50%,” Measom said. Much lauded in the USA over the past Reduced usage is not just about costs few years, food establishments, from however, as less napkins also means small cafés right up to major event less waste and less rubbish – caterers, can now enjoy all the benefits particularly at outdoor and sporting of Xpressnap. These include less events. Even the napkins themselves usage, less wastage, less germs and are environmentally friendly as they less storage needs – which all adds up contain 100% recycled fibres and Xpressnap Natural is bleach free. to a whole lot more profits. pressnap® is a revolutionary interfolded napkin and dispensing system that drastically reduces napkin consumption and costs thanks to its unique single dispensing design. 38 CATERING TOURISM HOSPITALITY ABOUT SCA SCA (www.sca.com) is a US$16 billion international paper company producing absorbent hygiene products, packaging solutions and publication papers. SCA employs more than 46,000 people in over 40 countries and is listed on both the London and Stockholm Stock Exchanges. ABOUT SCA HYGIENE AUSTRALASIA SCA Hygiene Australasia is a leading Australasian hygiene solution company, manufacturing and marketing a number of leading household brands including Sorbent, Purex, Handee, Deeko, Treasures, Libra, TENA and Orchid. SCA Hygiene Australasia Away from Home specialise in manufacturing and marketing a broad range of commercial washroom and tableware hygiene solutions and consumables under the Tork and Deeko brands, together with an extensive range of sheeted paper products under the Caxton brand. EMPLOYMENT – EDUCATION – TRAINING Australia’s Most Wanted By Andrew Dawson Tourists may be flocking to our premier holiday destinations, but the same can’t be said for the workers needed to keep the resorts running. ou can’t find a chef for love nor money in Australia at present. While restaurants, resorts and other tourism ventures benefit from a growing number of visitors, they are having difficulty attracting even one wellqualified chef to work for them, let alone the actual number they need to serve their customers. The same applies to waiters, receptionists and bar workers. Y To borrow from the recent tourism campaign: So where the bloody hell are they? The unsocial hours, the lack of career advancement and relatively poor pay are all factors conspiring against many young Australians pursuing careers in tourism and forcing many businesses to source staff from overseas. Already 850,000 people work in the tourism and hospitality industry, with 65,000 more needed over the next five years. At some of Australia’s premier destinations, they are starting to feel the pinch, and there are warnings that, if the situation does not improve, tourism will be affected. “Many people think it would be great to live and work on an island for 12 months but when confronted with the day to day often don’t make it past a couple of months,” says Simone Hayes, human resources general manager for Voyages Hotels and Resorts, which employs 1,700 people at 23 locations, including Uluru, Lizard Island and Cradle Mountain. “The stumbling block is that hospitality is often seen from the onset as being quite a glamorous occupation, but when you actually get in there and find out that you have got to work Friday night and Saturday night until 10 or 11 o’clock and your mate who is doing a brickies apprenticeship is off to the football or the races while you are at work makes it all a bit hard,” says Steve Carter, executive chef at the Cable Beach Club Resort in Broome, Western Australia. One consequence of the growing staff shortage is increased costs for tourism operators. “Our chef is our biggest overhead – we have to go through an agency and pay through the nose,” says Nicholas Bradley, the manager of Home Valley Homestead, an outback tourism venture in Western Australia’s Kimberleys. “The prices on their heads are just phenomenally high – almost prohibitively high, so the government definitely has to do something about it.” CATERING TOURISM HOSPITALITY 39 EMPLOYMENT – EDUCATION – TRAINING AUSTRALIA’S MOST WANTED And it’s having an impact on other staff as well. Voyages’ Simone Haynes believes that The submission warns profitability is likely to continue to erode as the cost of because of the skills shortage many tourism employees are finding labour in particular continues to rise. “We still haven’t got a full complement themselves being promoted to roles of chefs and my head chef hasn’t had a “Even with this being the case, the ahead of their skill set. And many day off since we opened, says Teresa industry will experience the third inexperienced employees are applying Hall, manager of The Tap on Mitchell, a strongest employment growth of any for senior roles. new bar in Darwin. industry to 2011 and require 65,000 new “This is particularly noticeable in the Confronted with concerns that Australia entrants in the next five years,” it chef ranks,” Ms Haynes says. “There states. may not have the workers to meet are many young people who have only increasing tourist numbers, Employment Restaurant and Catering Australia just completed their trade, who apply Minister Kevin Andrews has asked the wants better promotion of careers in for senior chef roles such as chef de House of Representatives Employment the tourism industry, improvement in the partie, sous or even executive chef. An Committee to investigate the workforce quality of training offered to executive chef not only needs to know challenges facing the billion-dollar apprentices and trainees, more how to cook but they also need to tourism sector. businesses encouraged to take on manage a brigade of chefs, control food these apprentices and trainees, and From 2005 to 2014, the average annual costs, manage the logistical issues of growth in international visitor arrivals is more mature-age workers attracted to ensuring they have all the provisions expected to be 5.8 per cent. With nearly join the industry. they need as well as reviewing menus. six million international tourists visiting The Cable Beach Resort’s Steve Carter These types of skills are developed over Australia this year. Tourism contributes years.” believes more can be done to make 3.9 per cent of total GDP and 5.6 per tourism traineeships shorter and more And the news isn’t any better away cent of total employment, and the appealing, without lowering standards. from the kitchens according to a indirect benefits of tourism are nearly submission by the Southern Cross “We need to encourage more people to as much again. University’s School of Tourism and come into the industry and perhaps we Employment Committee Chair Phil Hospitality Management. The university need to look at how long these Barresi (Member for Deakin, VIC) says, says its hotel and tourism management traineeships or apprenticeship schemes given the economic importance of the graduates are becoming frustrated by are,” he says. sector, especially for employment in the high turn-over of managers in their regional areas, Australia must ensure it “It’s a pretty long commitment for industry and a lack of practical training has a ready and able workforce to grow someone of 18 or 19 or even a mature from qualified role models. It also cites with the sector. the long hours and Australian age apprentice to put in four years. If Workplace Agreements as further we can narrow it down a little bit so “The tourism industry faces particular disincentives. they can move from that lower wage challenges with some skill shortages, scale while they are training into more isolated work locations and often “New graduates in the hotel sector qualified pay levels I think we would a transient and seasonal workforce. commonly report that the elation at find a lot more people willing to come This inquiry will examine how best to receiving a promotion and subsequent into the industry. support continued employment growth conversion to salary is short-lived in the industry and ensure Australia stays on the tourist map,’ Mr Barresi says. A submission to the inquiry from Restaurant and Catering Australia, which represents 37,700 restaurateurs and caterers employing 188,000 people, confirms there are already significant shortages of chefs, cooks, waiters, kitchen hands and bar attendants. 40 CATERING TOURISM HOSPITALITY “With a shrinking labour market our ability to fill roles is even more diminished. Skills shortages in traditional trades and chefs have led to us looking to overseas recruits to fill roles we have available. We are also competing with other employers such as mining companies and salaries in excess of what is paid in the hospitality industry.” because it generally involves an increased workload and substantially decreased hourly rate,” the university says. “For example, newly promoted graduates on a salary level of approximately $35,000 to $38,000 are reporting regular working weeks of 5060 hours, with some reporting working weeks of up to 90 hours. Split shifts in EMPLOYMENT – EDUCATION – TRAINING AUSTRALIA’S MOST WANTED A submission from the assistant secretary of the Liquor, Hospitality and Miscellaneous Union, Tim Ferrari, says the labour shortages have come about because of a “lack of investment in training and a low-wage culture among employers that makes the jobs they offer very unattractive”. The LHMU wants government to review changes to unfair dismissal laws that threaten the job security for the vast majority of prospective tourism employees. The union also questions the use of backpackers and overseas workers as a stopgap measure. “There is widespread anecdotal support for the view that many employers in tourism related industries pay cash in hand to itinerant and backpacker staff, partly to avoid oncosts, such as occupational superannuation levies, but also to avoid facing the fundamental need to invest in skills training to lock in long-term career-oriented employees,” Mr Ferrari says. “For too long the employers in this industry sector have relied on others to pay for the training anecdotally, the main reason is that they fear other employers will gain the benefit of their expenditure if the trainee moved on.” the hospitality sector and the negative impact they can have on a normal life are also often a contributing factor to graduates seeking employment in other industries or sectors. “The uncertainty and perceived further reductions of pay rates and conditions (under new Australian Workplace Agreements), particularly in the hospitality sector, are creating discontent among current students preparing to enter the industry.” Southern Cross University believes some skill shortages in hotel or resort management could be alleviated by allowing the overseas students of tourism courses in Australia to gain work permits. They see a need for a smoother transition from a study visa to working visa for thousands of international students. “Recurrent feedback from industry is that they do not want to invest several months of training into international students when there is little chance that these students will be permitted to stay with them longer term,” the university says. A submission from the Queensland Tourism Industry Council notes the lowest levels of unemployment in almost 30 years are not helping tourism businesses unearth new staff. One consequence of a national unemployment rate in December 2005 at 5.1 per cent and a Queensland unemployment rate of just 4.9 per cent has been skills shortages in sectors of the tourism industry, which are even more pronounced in regional areas of the state. Compounding this staff shortage is the limited attractiveness of working in CATERING TOURISM HOSPITALITY 41 EMPLOYMENT – EDUCATION – TRAINING AUSTRALIA’S MOST WANTED tourism when compared to other industries. Tourism is competing with other major industries for employment in QueensIand, in particular a booming mining sector, which is seeking people to fill a range of positions, and willing to provide attractive wages and employment benefits. “Full-time earnings for the accommodation, cafes and restaurant industry are the lowest of all industries in Australia. The average weekly earnings for this industry in 2005 were $714,” the council states. “People such as cooks, chefs, cleaning staff and tradespersons are being lured away by other industries’ attractive offers, leaving skills and staff shortages in these areas of the tourism and hospitality industries. “Further, it is believed that potential new entrants to the tourism and hospitality industry are choosing these alternative industries for employment. Tourism and hospitality businesses relative to those in other industries such as mining, biotech and manufacturing are generally lower yielding, giving limited opportunity for employers to offer competitive wage packages.” Among a raft of recommendations to turn things around, the Queensland Tourism Industry Council wants the federal government to change apprenticeship training from time-based to a competency-based system and devise a funding model to support the development of skills sets rather than full qualifications. It also wants a review of the current skilled and unskilled labour visa programs. Down south, it’s a similar picture to that up north, with rapid tourism growth exhausting the pool of experienced and appropriately skilled labour, according to the Tasmanian Tourism Industry Council’s submission. Among the issues 42 CATERING TOURISM HOSPITALITY Voyages currently pays its local commi chefs $34,788, plus 9 per cent superannuation, for a 40-hour week. Factoring a dispensation for remote locations, the Immigration Department requires Voyages to pay an overseas commi chef $37,665, plus The council says the high percentage of superannuation, penalties and casual labour “mandates a better allowances. approach to training and skills affecting Tasmania are the high degree of casualisation of the workforce, the regional dispersal of tourism enterprises, and the small size of the average tourism business, which makes access to training programs generally more difficult. development”. It believes there is a need for a coordinated education program for the tourism and hospitality industry on human resource planning. The current labour shortage is also prompting calls to ease the restrictions on employing more chefs and hospitality workers from overseas, and to tap into the backpacker jobs market. In Darwin, Teresa Hall has welcomed recent changes to temporary work visas. “It’s a challenge if you look at the backpacker market particularly,” she says. “With the visa structure at the moment, they can only work three months in the hospitality industry. The government has recently changed that so harvest workers can extend that out to six months. “So we have a high turn-over of staff. But generally the backpackers are skilled workers, which is fantastic but you do lose them after three months, which adds to the costs of training them.” “What this means is that if we go ahead with sponsoring chefs at these levels, they may end up being paid more than our current employees just to comply with the immigration laws,” she says. Voyages wants more flexible immigration laws to meet the needs of remote locations so businesses can sponsor an employee and know they will have them for a definite period of time. It also wants the company’s latest enterprise agreement to be the minimum salary payable to employees sponsored from overseas. But Tap on Michell chef Mark O’Neill believes the longer term solution is for technical colleges and tourism businesses to start training more Australians in-house to pursue hospitality careers. “It starts at the grassroots level,” he says. “We have to train our own people here-it’s got to start in Darwin. We can’t keep knocking off professionals from Voyages’ Simone Haynes says the shortage of chefs is forcing them to rely other states because it puts a drain all over.” more heavily on importing overseas chefs, often at considerable expense. The inquiry into the workforce challenges “Unfortunately the Department of Immigration sets a salary that must be paid as a minimum before you can sponsor an employee,” Ms Haynes says. “The minimum salary level has recently been increased from $39,000 to $41,000.” in the Australian tourism sector is conducting public hearings throughout Australia. For more information visit www.aph.gov.au/house/committee/ewrwp or email [email protected] or phone (02) 6277 4162. SOURCE: ABOUT THE HOUSE, DECEMBER 2006 FOOD SERVICE Restaurants to save water with new stoves Restaurants in the City of Melbourne are being encouraged to change their practices to reduce water use under a Council initiative aimed at saving more than 100,000 litres of water per day. U nder the scheme, restaurants will receive financial assistance to upgrade their conventional wok stoves to waterless wok stoves to achieve significant water savings. Lord Mayor John So said 20 businesses would be able to be part of the pilot for the Waterless Wok Stove Program. “Conventional wok stoves use up to 6,000 litres of water a day, so this initiative is aimed at improving water efficiency of small businesses such as restaurants,” the Lord Mayor said. “A similar project carried out in Asian restaurants in Sydney found restaurants that converted to waterless wok stoves reduced their water waste by up to 90 percent.” There are an estimated 300 conventional wok stoves in the City of The waterless wok stove is set to replace traditional wok stoves such as these. Melbourne, using approximately 1.8 million litres of water per day. Conventional wok stoves generate heat which is cooled by water that flows across the cook top at a rate of three to four litres per minute or up to 3,000 litres of water per day. In addition, taps on the stove used for cooking and rinsing between dishes use up to an additional 3,000 litres of water per day. Waterless woks stoves are cooled using air instead of water and feature taps that are regulated to reduce water consumption. “Cooking trials demonstrating the waterless wok stoves are being carried out over the next couple of weeks. Restaurants accepted into the pilot are able to recycle their current wok stove and upgrade to a new waterless wok stove with competitive terms and no upfront costs. The financial savings through reduced water usage will continue for the life of the new stove,” the Lord Mayor said. “Data to compare water usage in the restaurants that install waterless wok stoves will be compiled to gauge the success of the program and metal from the stoves that are being replaced will be recycled.” The City of Melbourne program is being supported by the Sustainable Melbourne Fund, stove manufacturer B&S Commercial Kitchen Appliances, William Angliss Institute of TAFE and City West Water. Restaurants wishing to participate in the waterless wok stove initiative must complete an Expression of Interest form available from the City of Melbourne on (03) 9658 9658. CATERING TOURISM HOSPITALITY 43 FOOD SERVICE Café Catering The face of the humble café is continuously changing in Australia. Still a relatively young industry here, the quality of coffee on offer has dramatically matured to a very high standard. We are now starting to see some of the other areas in a café business beginning to develop; one of the largest of these areas is food. here is a lot of variation with food; the amount on offer, the quality, the approach. There are many advantages to having food on offer, but also many disadvantages associated with introducing food or getting in too deep. We will try to cover some of these advantages and disadvantages here, and help those contemplating the degree with which to delve into this issue. T As the coffee market has matured, so has the level of competition. There are 44 CATERING TOURISM HOSPITALITY a lot of businesses that are now relying on other sources of income to generate profit (the reason they are in business in the first place). This is probably the greatest reason for the introduction of food. Food can differentiate you from the competition; it gives the customer choice. Choice can increase the number of customers on offer to you. Suddenly with good food on offer (or at least a larger offering than a few cakes and muffins) you can attract patrons that may have otherwise gone to the competition or even to other traditional food vendors. When a group of people meet in a food court, they don’t necessarily all want coffee or all want food. Diversity allows you to sell to both types of customers. Mothers craving a coffee and accompanied by children will often stop at the café that offers a bowl of chips to keep the kids busy. A broader food offer can generate more business at meal times and takes the focus off a café as being predominately a morning tea or coffee spot. There can be great profit margins in FOOD SERVICE CAFE CATERING food if it is done correctly. However, this can also be one of the disadvantages of food - it is easy to do it incorrectly. You first need to consider the level of food you want to offer. Is it an add-on? Or is it a comprehensive menu? There are many things to think about, such as: rental. This can be particularly important in shopping centres, where rentals are high – especially in food courts. There is an increasing range of equipment available on the market that is tailored to suit these very What level and expertise of staffing will requirements. Take the foccacia or I need? (This can add to ongoing costs.) open sandwich, for example; easily bought in already made (or put together What amount of equipment do I need to on site) put on a toaster (preferably with prepare, cook, display and store this a timer) or on a conveyor toaster. food? (This is generally an upfront cost, Neither of these takes expensive skilled unless equipment is leased, then it can labour or a lot of space and both are be treated as an ongoing overhead that complementary to any café or coffee you need to cover each day. This offer. Then there are more advanced equipment can also be a longer term pieces of equipment, such as a “Perfect decision; it is not an overnight ‘try it and Fryer”. Self-contained and automated see how it works’ scenario.) means that you no longer need a The amount of equipment needed can kitchen to offer fried food to your also dictate the floor space of your café patrons; there are also no issues with or back of house. The increase in rental staff burns, no exhausts and no required for larger premises is another constraints. A contact grill, a small ongoing expense. Bulkier equipment conveyor toaster and a Perfect Fryer can also decrease the space of the can take up less than 1.5m of bench seating areas (and subsequently affect space and allow you to create a very customer numbers) in your comprehensive menu; moreover, a establishment. menu that isn’t costing you if you have quiet days. It is an add-on menu that If you are looking at food as a way to can generate large profits. generate add-on business then you really need to minimise a lot of the Take a bowl of chips; a standard bowl costs listed above. The idea is to cater will cost around 50-60 cents and self for for the add-on sale without having a between $4-$6 on average. Chips can massive overhead or margin that you also be added as a side to toasted need to satisfy before you reap the sandwiches, foccacias, quiche and the benefits. like, generating additional income. The foccacia itself will cost about $3-$3.50 Find food types that are easy to ready made and sell for $6-$8. A prepare, without the need for chefs, or fisherman’s basket can sell for even stock pre-prepared food that just somewhere between $7 and $15 needs to be displayed well on your own depending on the offer and costs only plates. Choose equipment that is not $2-$4. The margins can be significant, built into place; built-in equipment and if these items are treated as addreduces flexibility in the future and ons and there aren’t huge overheads requires dedicated kitchen space and then any sales can be classed as other infrastructure, such as external profitable. venting and plumbing. Bench top equipment can reduce the floor space This setup remains dynamic; it can be moved and re-used after shop required and reduce your business’ “ There can be great profit margins in food if it is done correctly. However, this can also be one of the disadvantages of food ” renovations and upgrades and additional equipment items can be purchased if food sales continue to climb. It also minimises the number of staff required, reduces overheads and generates high profits and add-on sales without interfering with the branding and image of the café/coffee shop. You never know, at some point you may surprise yourself with the amount of sales and profits in food and want to do some re-branding. Food doesn’t have to be the scary and costly area that some café owners think it is. It may well be worth a look! CATERING TOURISM HOSPITALITY 45 GROWING YOUR BUSINESS Setting up your kitchen – the proper way Ergonomics is essentially about fitting work to people; it’s the process of arranging workplaces, products and systems W hy consider ERGONOMICS when setting up a new café, restaurant or franchise in the first place? ERGONOMICS is essentially about fitting work to people; it’s the process of arranging workplaces, products and systems so that they fit the people who use them. Most people have heard of ergonomics and think it is something to do with the design of some new piece of kitchen equipment or tool. It is. But it is also much more! Ergonomics is information concerning the design of objects, systems and human use. Ergonomics comes into everything that involves people. Work systems, such as health and safety, should all embody ergonomic principles if well-designed. When looking at design you should consider the operators who have to stoop and move to operate ovens, microwaves and the other work equipment used in your particular business. Benches, fryers and all other relevant machinery should be set to comply with OH&S (Occupational Health & Safety standards) creating a safe working environment. People come in all shapes and sizes; this should be taken into account when following the design process. In addition to physical size, each person’s strength capabilities should be taken into consideration. Making sure that the machinery, tools and furniture associated with a job fit the workers that do that job is sometimes also referred to as “human engineering”. 46 CATERING TOURISM HOSPITALITY GROWING YOUR BUSINESS SETTING UP YOUR KITCHEN – THE PROPER WAY “ Ergonomics comes into everything that involves people. Work systems, such as health and safety, should all embody ergonomic principles if welldesigned. ” A properly designed workplace can reduce worker fatigue and increase safety on the job. Adapting products and processes to each worker’s characteristics and capability improves individual well-being and optimises productivity. I have been very impressed with some of the leading businesses looking at their set-ups; they have been able to minimise time and motion for their staff and utilise up-to-the-minute equipment that can optimise some of the smallest venues possible. A lot of businesses have even utilsed ergonomists for their “menu engineering”; using the cutting edge of equipment design to help streamline what they offer in their establishment. Some of the equipment used to fit out a business will be the most important consideration; time should be taken with this initial planning. It is very important to consult with a design team at this stage, making sure you do not cut costs when it comes to OH&S. key times of busy trade. A good P.O.S. (point of sale) system should be installed to enable you to keep track of these times, allowing you to organise the right level of staffing for peak periods. In terms of customer satisfaction, ergonomics also goes a long way. You They have been able to achieve this will find, in most cases, a well-designed while still creating a business that rivals operation that is relatively fatigue and their larger sister stores in terms of stress free will ensure that customer dollar turnover. turnover (and retention) is maintained at a high rate. It is pretty off-pulling for A smart business can use a smaller a customer to be approached by an outlocation with a clever, ergonomic of-breath staff member who is almost design to minimise staff wages and overheads. Thinking ergonomically can hyperventilating through having to run from one till to another! result in a good return on your original investment. When organising your staff look at the Occupational Health and Safety plays a major role in today’s working environment and to disregard this element of design can result in large fines later on. Well-planned and prepared work stations will also help staff to cope with peak trading times. Staff having to leave their work station for too long a period in order to find a missing item can result in chaos, undoing all the prior preventative planning. The budget will be blown out even further if it is necessary to go back after Most of the food outlets you come the original construction stage and across in malls and shopping centres rebuild because of design flaws. have been designed, and have had construction overseen, by designated Some of the latest cooking equipment design firms. However, you are also on the market has been designed with Some of the franchises I have observed ergonomic principles firmly in mind; for able to have suitable consultants made available to you through the team at example, industrial microwaves that have taken all this into account by Cafe Biz and Kiss Marketing. employing, from the outset, professional can heat up in increments, with preset times for certain menu items. Quick ergonomists who suit their field of ERGONOMICS is not just about the new heat ovens are also available, with expertise. Zyliss peeler or pizza cutter; it is about rapid heating elements ideal for items producing a more productive work This may appear to be an expensive such as grilled and toasted rolls. system through the melding of human process, but not consulting with abilities (and limitations) with wellJust about every piece of machinery industry professionals could end up designed equipment and systems. being used these days, right down to costing a lot more down the track – Ergonomics assists in producing a small items such as blenders, can be someone may injure themselves trouble-free and more user friendly through a poorly designed or managed form-fitted to the counters. Nothing is environment for those working in and layout, or with equipment that is entirely too small to be overlooked in terms of ergonomics! unsuited to its purpose. around busy workplaces. CATERING TOURISM HOSPITALITY 47 REWIND Australia’s First Cookbook – 1664 48 CATERING TOURISM HOSPITALITY Quality built on Dynamics AT COOKON COMMERCIAL we don’t leave anything to chance. After all, throughout Australia there is an entire tourism, hospitality and catering industry basing its reputation on quality and service — and this is where we have found our niche. The appliances used to process the food must be of the highest quality. While presentation is everything, the manufacturing quality of retail display cabinets must be superb, and refrigeration adequate to handle Australia’s humid climate and conditions. The lifestyle of our population is changing the way the industry adapts to this trend. At Cookon Commercial we have adapted to this changing lifestyle environment by designing, engineering and manufacturing innovative and versatile equipment that is now being exported into an everexpanding global market. Again, it is the environment that is the winner when it comes to Cookon Commercial appliances, retail display cabinets and mobile carts and vans. Australia’s most environmentallyfriendly gas fryers are manufactured by Cookon Commercial, and offer upwards of 50% less gas fuel usage and huge consumer savings in a given ISO 9001 STANDARDS AUSTRALIA Registration No. QEC 4420 operational year (up to $4,000 per annum minimum). Cookon Commercial appliances have simple-to-use controls, are user friendly and AGA-approved. Quality appliances across the entire range contribute immensely to Australian Greenhouse Emission Control requirements, an acknowledgement by Cookon Commercial that the environment is worth looking after. And long after you purchase a Cookon Commercial appliance, retail display cabinet or mobile foodservice cart or van, genuine affordable spare parts are available through an Australia-wide distributor network. Cookon Commercial…setting the benchmark in commercial equipment gas technology. The quality and workmanship is outstanding, the innovation absolute and the extensive range is as modern as tomorrow. This could be your Lifestyle For further information about the complete Cookon Commercial range, call managing director Ron Pattinson NOW! COMMERCIAL CATERING EQUIPMENT PTY. LTD. 76-82 Buchanan Road, Banyo, BRISBANE Ph: 07 3267 1133 • Fax: 07 3267 1703 • [email protected] Unit 35, 56 O’Riordan Street, Alexandria, SYDNEY Ph: 02 9667 1999 • Fax: 02 9667 0055 • [email protected] Visit Cookon Commercial on the internet: www.cookon.com.au  Dedicated to the success of all involved in Tourism, Hospitality and Catering Designed, engineered and manufactured in Brisbane to the highest standards of technology and innovation