Preview only show first 10 pages with watermark. For full document please download

2800 Platform Hardware Replacement Guide For Customers

Rating
Date

September 2018
Size

5.9MB
Views

2,848
Categories

Computers & electronics Data storage Data storage devices NAS & storage servers

Transcript

What would you do if you knew?™ Teradata Data Warehouse Appliance 2800 Platform Hardware Replacement Guide for Customers B035-6009-104K February 2016 The product or products described in this book are licensed products of Teradata Corporation or its affiliates. Teradata, Active Data Warehousing, Active Enterprise Intelligence, Applications-Within, Aprimo Marketing Studio, Aster, BYNET, Claraview, DecisionCast, Gridscale, MyCommerce, QueryGrid, SQL-MapReduce, Teradata Decision Experts, "Teradata Labs" logo, Teradata ServiceConnect, Teradata Source Experts, WebAnalyst, and Xkoto are trademarks or registered trademarks of Teradata Corporation or its affiliates in the United States and other countries. Adaptec and SCSISelect are trademarks or registered trademarks of Adaptec, Inc. AMD Opteron and Opteron are trademarks of Advanced Micro Devices, Inc. Apache, Apache Avro, Apache Hadoop, Apache Hive, Hadoop, and the yellow elephant logo are either registered trademarks or trademarks of the Apache Software Foundation in the United States and/or other countries. Apple, Mac, and OS X all are registered trademarks of Apple Inc. Axeda is a registered trademark of Axeda Corporation. Axeda Agents, Axeda Applications, Axeda Policy Manager, Axeda Enterprise, Axeda Access, Axeda Software Management, Axeda Service, Axeda ServiceLink, and Firewall-Friendly are trademarks and Maximum Results and Maximum Support are servicemarks of Axeda Corporation. Data Domain, EMC, PowerPath, SRDF, and Symmetrix are registered trademarks of EMC Corporation. GoldenGate is a trademark of Oracle. Hewlett-Packard and HP are registered trademarks of Hewlett-Packard Company. Hortonworks, the Hortonworks logo and other Hortonworks trademarks are trademarks of Hortonworks Inc. in the United States and other countries. Intel, Pentium, and XEON are registered trademarks of Intel Corporation. IBM, CICS, RACF, Tivoli, and z/OS are registered trademarks of International Business Machines Corporation. Linux is a registered trademark of Linus Torvalds. LSI is a registered trademark of LSI Corporation. Microsoft, Active Directory, Windows, Windows NT, and Windows Server are registered trademarks of Microsoft Corporation in the United States and other countries. NetVault is a trademark or registered trademark of Dell Inc. in the United States and/or other countries. Novell and SUSE are registered trademarks of Novell, Inc., in the United States and other countries. Oracle, Java, and Solaris are registered trademarks of Oracle and/or its affiliates. QLogic and SANbox are trademarks or registered trademarks of QLogic Corporation. Quantum and the Quantum logo are trademarks of Quantum Corporation, registered in the U.S.A. and other countries. Red Hat is a trademark of Red Hat, Inc., registered in the U.S. and other countries. Used under license. SAP is the trademark or registered trademark of SAP AG in Germany and in several other countries. SAS and SAS/C are trademarks or registered trademarks of SAS Institute Inc. Simba, the Simba logo, SimbaEngine, SimbaEngine C/S, SimbaExpress and SimbaLib are registered trademarks of Simba Technologies Inc. SPARC is a registered trademark of SPARC International, Inc. Symantec, NetBackup, and VERITAS are trademarks or registered trademarks of Symantec Corporation or its affiliates in the United States and other countries. Unicode is a registered trademark of Unicode, Inc. in the United States and other countries. UNIX is a registered trademark of The Open Group in the United States and other countries. Other product and company names mentioned herein may be the trademarks of their respective owners. The information contained in this document is provided on an "as-is" basis, without warranty of any kind, either express or implied, including the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. In no event will Teradata Corporation be liable for any indirect, direct, special, incidental, or consequential damages, including lost profits or lost savings, even if expressly advised of the possibility of such damages. The information contained in this document may contain references or cross-references to features, functions, products, or services that are not announced or available in your country. Such references do not imply that Teradata Corporation intends to announce such features, functions, products, or services in your country. Please consult your local Teradata Corporation representative for those features, functions, products, or services available in your country. Information contained in this document may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Teradata Corporation may also make improvements or changes in the products or services described in this information at any time without notice. To maintain the quality of our products and services, we would like your comments on the accuracy, clarity, organization, and value of this document. Please e-mail: [email protected] Any comments or materials (collectively referred to as "Feedback") sent to Teradata Corporation will be deemed non-confidential. Teradata Corporation will have no obligation of any kind with respect to Feedback and will be free to use, reproduce, disclose, exhibit, display, transform, create derivative works of, and distribute the Feedback and derivative works thereof without limitation on a royalty-free basis. Further, Teradata Corporation will be free to use any ideas, concepts, know-how, or techniques contained in such Feedback for any purpose whatsoever, including developing, manufacturing, or marketing products or services incorporating Feedback. Copyright © 2014 - 2016 by Teradata. All Rights Reserved. Table of Contents Preface.............................................................................................................................................................9 Purpose.................................................................................................................................................................. 9 Audience................................................................................................................................................................ 9 Prerequisites.......................................................................................................................................................... 9 Revision History................................................................................................................................................... 9 Additional Information........................................................................................................................................9 Product Safety Information...............................................................................................................................10 Chapter 1: Product Information........................................................................................................................11 Introduction........................................................................................................................................................ 11 Cabinet Builds for 2800..................................................................................................................................... 11 Cabinet Build Conventions........................................................................................................................ 11 Type A Power: 2800 Base Cabinet Builds with 4+0 Cliques..................................................................13 Type A Power: 2800 Base Cabinet Builds with 2+0 Cliques..................................................................14 Type A Power: 2800 Base Cabinet Builds with 4+0 and 2+0 Cliques.................................................. 15 Type A Power: 2800 Expansion Cabinet Builds with 4+0 Cliques....................................................... 17 Type A Power: 2800 Expansion Cabinet Builds with 2+0 Cliques....................................................... 18 Type A Power: 2800 Expansion Cabinet Builds with 4+0 and 2+0 Cliques........................................19 Type A Power: 2800 Base Cabinet Builds with 4+0 Cliques and 680...................................................20 Type A Power: 2800 Base Cabinet Builds with 2+0 Cliques and 680...................................................21 Type A Power: 2800 Base Cabinet Builds with 4+0 Cliques, 2+0 Cliques, and 680...........................23 Type A Power: 2800 Base Cabinet Builds with 4+0 Cliques and BAR Storage................................... 25 Type A Power: 2800 Base Cabinet Builds with 2+0 Cliques and BAR Storage................................... 27 Type A Power: 2800 Base Cabinet Builds with 4+0 Clique, 680, and BAR Storage........................... 29 Type A Power: 2800 Base Cabinet Builds with 2+0 Clique, 680, and BAR Storage........................... 30 Type B, C, D Power: 2800 Base Cabinet Builds with 4+0 Cliques........................................................ 32 Type B, C, D Power: 2800 Base Cabinet Builds with 2+0 Cliques........................................................ 34 Type B, C, D Power: 2800 Base Cabinet Builds with 4+0 and 2+0 Cliques.........................................35 Type B, C, D Power: 2800 Expansion Cabinet Builds with 4+0 Cliques..............................................39 Type B, C, D Power: 2800 Expansion Cabinet Builds with 2+0 Cliques..............................................41 Type B, C, D Power: 2800 Expansion Cabinet Builds with 4+0 and 2+0 Cliques.............................. 42 Type B, C, D Power: 2800 Base Cabinet Builds with 4+0 Cliques and 680......................................... 43 Type B, C, D Power: 2800 Base Cabinet Builds with 2+0 Cliques and 680......................................... 46 2800 Platform Hardware Replacement Guide for Customers 3 Table of Contents Type B, C, D Power: 2800 Base Cabinet Builds with 4+0 Cliques, 2+0 Cliques, and 680.................. 48 Type B, C, D Power: 2800 Base Cabinet Builds with 4+0 Cliques and BAR Storage...........................52 Type B, C, D Power: 2800 Base Cabinet Builds with 2+0 Cliques and BAR Storage...........................54 Type B, C, D Power: 2800 Base Cabinet Builds with 4+0 Cliques, 2+0 Cliques, and BAR Storage ..................................................................................................................................................................56 Type B, C, D Power: 2800 Base Cabinet Builds with 4+0 Cliques, 680, and BAR Storage................. 58 Type B, C, D Power: 2800 Base Cabinet Builds with 2+0 Cliques, 680, and BAR Storage................. 60 Servicing Cautions and Warnings..................................................................................................................... 62 General Cabinet Servicing...........................................................................................................................62 Storage Drives............................................................................................................................................... 62 Disk Array and Node Power Supplies........................................................................................................63 Chapter 2: Before Replacing a Component............................................................................................. 65 Hardware Failure Notifications......................................................................................................................... 65 Initiating an Incident...........................................................................................................................................65 Obtaining a Replacement Part........................................................................................................................... 67 Chapter 3: Disk Array Storage Drive Replacement Procedures.........................................69 Replacing a Storage Drive...................................................................................................................................69 Preparing for the Procedure........................................................................................................................69 Removing a Storage Drive........................................................................................................................... 76 Installing a Storage Drive.............................................................................................................................78 Completing the Procedure.......................................................................................................................... 81 Chapter 4: Disk Array Power Supply Replacement Procedures.........................................85 Replacing a Power Supply...................................................................................................................................85 Preparing for the Procedure........................................................................................................................85 Removing a Power Supply/Cooling Module.............................................................................................89 Installing a Power Supply/Cooling Module.............................................................................................. 91 Completing the Procedure.......................................................................................................................... 91 4 2800 Platform Hardware Replacement Guide for Customers Table of Contents Chapter 5: Node Power Supply Replacement Procedures......................................................93 Replacing a Power Supply..................................................................................................................................93 Preparing for the Procedure.......................................................................................................................93 Removing a Power Supply..........................................................................................................................97 Installing a Power Supply........................................................................................................................... 97 Completing the Procedure......................................................................................................................... 98 Chapter 6: After Replacing a Component.............................................................................................. 101 Updating an Incident....................................................................................................................................... 101 Returning a Failed Component...................................................................................................................... 102 Appendix A: Component Hardware Specifications........................................................................... 103 Disk Array Specifications................................................................................................................................ 103 Weight and Dimensions........................................................................................................................... 103 Disk Array Components.......................................................................................................................... 104 Disk Array Front LEDs and Storage Drawer Locations.......................................................................105 Storage Drawer Hard Drive Slot Locations and LEDs......................................................................... 106 Array Controller Module (RAID I/O Module) Ports and LEDs.........................................................107 Expansion Module (JBOD I/O Module) Connectors and LEDs........................................................ 109 Power Supply Connectors and LEDs...................................................................................................... 110 Intel R1208WT Chassis Specifications.......................................................................................................... 111 Weight and Dimensions........................................................................................................................... 111 Chassis Features and LEDs...................................................................................................................... 111 Control Panel Features and LEDs........................................................................................................... 112 2800 Platform Hardware Replacement Guide for Customers 5 Table of Contents 6 2800 Platform Hardware Replacement Guide for Customers List of Figures Figure 1: Extending a Storage Drawer and Removing a Storage Drive....................................................... 76 Figure 2: Installing a Storage Drive and Closing a Storage Drawer............................................................. 78 Figure 3: Removing a Power Supply/Cooling Module.................................................................................. 89 Figure 4: Installing a Power Supply/Cooling Module.................................................................................... 91 Figure 5: Removing an Intel R1208WT Power Supply.................................................................................. 97 Figure 6: Installing an Intel R1208WT Power Supply....................................................................................97 Figure 7: Disk Array Components................................................................................................................. 104 Figure 8: Disk Array Front LEDs and Drawer Locations............................................................................105 Figure 9: Hard Drive Slot Locations...............................................................................................................106 Figure 10: Array Controller Module (RAID I/O Module) Ports and LEDs............................................. 107 Figure 11: Expansion Module (JBOD I/O Module) Connectors and LEDs.............................................109 Figure 12: Power Supply Connectors and LEDs...........................................................................................110 Figure 13: Intel R1208WT Chassis Features and LEDs (Front)................................................................. 111 Figure 14: Intel R1208WT Chassis Features and LEDs (Rear)...................................................................111 Figure 15: Intel R1208WT Control Panel Features and LEDs ...................................................................112 2800 Platform Hardware Replacement Guide for Customers 7 List of Figures 8 2800 Platform Hardware Replacement Guide for Customers Preface Purpose The purpose of this guide is to provide the customer information and procedures needed to replace system components. Audience The audience for this guide includes, but is not limited to, the following: • Operators and system administrators with a customer maintenance contract supporting customer replaceable components • System support representatives Prerequisites You should have access to, or be familiar with, the following: • Standard industry terminology • Safety procedures • Teradata hardware components Revision History Date Description February 2016 Added new cabinet builds to reflect configurations for installations with limited power and new Dell R730 or Dell R730xd chassis September 2015 Added new cabinet builds October 2014 Initial release Additional Information Updates and supplementary information are available online. 2800 Platform Hardware Replacement Guide for Customers 9 Preface Product Safety Information http://www.teradata.com The Teradata home page provides links to numerous sources of information about Teradata, including: • Executive reports, case studies of customer experiences with Teradata, and thought leadership • Technical information, solutions, and expert advice • Press releases, mentions and media resources https://tays.teradata.com The Teradata At Your Service site is where you can: • Submit and update an incident • Access software patches Note: To submit and update incidents or download patches, you must use a Teradata At Your Service account that has proper permissions granted by your TAYS administrator. http://www.info.teradata.com View or download a manual or documentation CD-ROM Note: Documentation for the Teradata Server Management Web Services User Guide, B035-5350, can be found at http:// www.info.teradata.com. Product Safety Information This document contains several types of product safety practices information. Safety Information Type Description Notice Indicates a situation which, if not avoided, could result in damage to property, such as to equipment or data, but not related to personal injury. Caution Indicates a hazardous situation which, if not avoided, could result in minor or moderate personal injury. WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious personal injury. Examples Notice: Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts. Caution: A drive enclosure weighs approximately 28.6 kg (63 lb). Do not attempt to remove or install the chassis until all the drives and modules have been removed. WARNING: Risk of electrical shock! Always remove power to the power supply/fan module before servicing it. 10 2800 Platform Hardware Replacement Guide for Customers CHAPTER 1 Product Information Introduction The cabinets contain several hardware components that can be replaced by Teradata customers without the help of Teradata service personnel. Replaceable components include: • Disk array storage drives • Disk array power supplies • Processing node power supplies Cabinet Builds for 2800 Cabinet Build Conventions The placement of the hardware components in a cabinet follows these general cabinet build conventions: • All chassis except the top Ethernet switches are loaded from the front of the cabinet, and accessible from both front and rear of the cabinet. The top Ethernet switches are loaded and accessible only from the rear of the cabinet. • Each chassis has a standard position in the cabinet, and is numbered from the bottom up. • Chassis can be managed, monitored, or unmanaged. • Managed chassis are connected to the primary server management network by an Ethernet port on the chassis. Chassis with a second Ethernet port are connected to the secondary server management network. Managed chassis are actively monitored by server management and allow service personnel to manage various chassis functions through SMWeb Services. • Monitored chassis are connected to server management through a customer network and are subject to customer network configuration and availability. Monitored chassis are actively monitored by server management but service personnel cannot manage chassis functions through SMWeb Services. • Unmanaged chassis are not connected to the primary or secondary server management networks. The chassis are not monitored by server management and service personnel cannot manage chassis functions through SMWeb Services. • Chassis that are managed or monitored over the server management network have assigned chassis ID numbers. The chassis ID number identifies the chassis by position/ type in the server management interface. 2800 Platform Hardware Replacement Guide for Customers 11 Chapter 1 Product Information Cabinet Builds for 2800 • Unmanaged chassis can be numbered by position for cabling purposes only. If numbered, the numbers do not appear in the server management interface as identification of the chassis. • Additional build conventions for 2800 processing/storage cabinets: • 2800 cabinets have a variety of configurations. The location and number of 4+0 and 2+0 cliques in a 2800 base or expansion cabinet depends, in part, on the type of power used for the 2800 cabinet. Cabinet builds in the following sections are divided into type A power and type B, C, or D power. For definitions of these power types, see the Platform Features Summary in the Product and Site Preparation Guide. • For type B, C, or D power, in cabinet configurations with more than one 4+0 clique, the first 4+0 clique occupies U spaces 2-13, a second 4+0 clique can occupy U spaces 14-19 and 25-30 (with the BYNET V5 InfiniBand switches and cabling space, system VMS, and KVM chassis in U spaces 20-24), and a third 4+0 clique can occupy U spaces 31-42. • Channel servers, Extended Channel Solution (ECS) servers, Network Connectivity Servers (NCSs), SAS HPA worker nodes, Teradata Managed Servers (TMSs), and Teradata Managed Storage Servers (TMSSs) must be placed in base cabinets or Platform Framework Cabinets. The number of chassis supported in the base cabinet depends, in part, on the type of power used for the 2800 cabinet. • A 2800 system can support one or more of the following in the base cabinet, depending on cabinet build and power type: • A second 2800 system (4+0 clique or 2+0 clique). The second 2800 system must be field-installed and is part of a multi-system configuration. • One or two 680 systems (each with one node and one disk array). 680 systems must be field-installed and are part of a multi-system configuration. • Quantum i80 tape libraries used for backup and restore (BAR). The base cabinet supports up to two tape libraries with an optional pair of key management servers. Notice: Only one TMS BAR is permitted for these i80 BAR tape library configuration options. • The Data Domain DD4200 and ES30 expansion shelves used for backup and restore (BAR). The base cabinet supports one DD4200 with up to four ES30 expansion shelves. Notice: Only one TMS BAR is permitted for the Data Domain DD4200 and ES30 options. Notice: This document gives basic chassis location guidelines. For detailed system design considerations, including guidelines for future system capacity upgrades, see the Ordering & Configuration Information document for Model DD4200. 12 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 Type A Power: 2800 Base Cabinet Builds with 4+0 Cliques 2800 Platform Hardware Replacement Guide for Customers 13 Chapter 1 Product Information Cabinet Builds for 2800 Type A Power: 2800 Base Cabinet Builds with 2+0 Cliques 14 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 Type A Power: 2800 Base Cabinet Builds with 4+0 and 2+0 Cliques 2800 Platform Hardware Replacement Guide for Customers 15 Chapter 1 Product Information Cabinet Builds for 2800 16 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 Type A Power: 2800 Expansion Cabinet Builds with 4+0 Cliques 2800 Platform Hardware Replacement Guide for Customers 17 Chapter 1 Product Information Cabinet Builds for 2800 Type A Power: 2800 Expansion Cabinet Builds with 2+0 Cliques 18 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 Type A Power: 2800 Expansion Cabinet Builds with 4+0 and 2+0 Cliques 2800 Platform Hardware Replacement Guide for Customers 19 Chapter 1 Product Information Cabinet Builds for 2800 Type A Power: 2800 Base Cabinet Builds with 4+0 Cliques and 680 20 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 Type A Power: 2800 Base Cabinet Builds with 2+0 Cliques and 680 2800 Platform Hardware Replacement Guide for Customers 21 Chapter 1 Product Information Cabinet Builds for 2800 22 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 Type A Power: 2800 Base Cabinet Builds with 4+0 Cliques, 2+0 Cliques, and 680 2800 Platform Hardware Replacement Guide for Customers 23 Chapter 1 Product Information Cabinet Builds for 2800 24 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 Type A Power: 2800 Base Cabinet Builds with 4+0 Cliques and BAR Storage 2800 Platform Hardware Replacement Guide for Customers 25 Chapter 1 Product Information Cabinet Builds for 2800 26 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 Type A Power: 2800 Base Cabinet Builds with 2+0 Cliques and BAR Storage 2800 Platform Hardware Replacement Guide for Customers 27 Chapter 1 Product Information Cabinet Builds for 2800 28 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 Type A Power: 2800 Base Cabinet Builds with 4+0 Clique, 680, and BAR Storage 2800 Platform Hardware Replacement Guide for Customers 29 Chapter 1 Product Information Cabinet Builds for 2800 Type A Power: 2800 Base Cabinet Builds with 2+0 Clique, 680, and BAR Storage 30 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 2800 Platform Hardware Replacement Guide for Customers 31 Chapter 1 Product Information Cabinet Builds for 2800 Type B, C, D Power: 2800 Base Cabinet Builds with 4+0 Cliques 32 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 2800 Platform Hardware Replacement Guide for Customers 33 Chapter 1 Product Information Cabinet Builds for 2800 Type B, C, D Power: 2800 Base Cabinet Builds with 2+0 Cliques 34 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 Type B, C, D Power: 2800 Base Cabinet Builds with 4+0 and 2+0 Cliques 2800 Platform Hardware Replacement Guide for Customers 35 Chapter 1 Product Information Cabinet Builds for 2800 36 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 2800 Platform Hardware Replacement Guide for Customers 37 Chapter 1 Product Information Cabinet Builds for 2800 38 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 Type B, C, D Power: 2800 Expansion Cabinet Builds with 4+0 Cliques 2800 Platform Hardware Replacement Guide for Customers 39 Chapter 1 Product Information Cabinet Builds for 2800 40 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 Type B, C, D Power: 2800 Expansion Cabinet Builds with 2+0 Cliques 2800 Platform Hardware Replacement Guide for Customers 41 Chapter 1 Product Information Cabinet Builds for 2800 Type B, C, D Power: 2800 Expansion Cabinet Builds with 4+0 and 2+0 Cliques 42 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 Type B, C, D Power: 2800 Base Cabinet Builds with 4+0 Cliques and 680 2800 Platform Hardware Replacement Guide for Customers 43 Chapter 1 Product Information Cabinet Builds for 2800 44 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 2800 Platform Hardware Replacement Guide for Customers 45 Chapter 1 Product Information Cabinet Builds for 2800 Type B, C, D Power: 2800 Base Cabinet Builds with 2+0 Cliques and 680 46 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 2800 Platform Hardware Replacement Guide for Customers 47 Chapter 1 Product Information Cabinet Builds for 2800 Type B, C, D Power: 2800 Base Cabinet Builds with 4+0 Cliques, 2+0 Cliques, and 680 48 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 2800 Platform Hardware Replacement Guide for Customers 49 Chapter 1 Product Information Cabinet Builds for 2800 50 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 2800 Platform Hardware Replacement Guide for Customers 51 Chapter 1 Product Information Cabinet Builds for 2800 Type B, C, D Power: 2800 Base Cabinet Builds with 4+0 Cliques and BAR Storage 52 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 2800 Platform Hardware Replacement Guide for Customers 53 Chapter 1 Product Information Cabinet Builds for 2800 Type B, C, D Power: 2800 Base Cabinet Builds with 2+0 Cliques and BAR Storage 54 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 2800 Platform Hardware Replacement Guide for Customers 55 Chapter 1 Product Information Cabinet Builds for 2800 Type B, C, D Power: 2800 Base Cabinet Builds with 4+0 Cliques, 2+0 Cliques, and BAR Storage 56 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 2800 Platform Hardware Replacement Guide for Customers 57 Chapter 1 Product Information Cabinet Builds for 2800 Type B, C, D Power: 2800 Base Cabinet Builds with 4+0 Cliques, 680, and BAR Storage 58 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 2800 Platform Hardware Replacement Guide for Customers 59 Chapter 1 Product Information Cabinet Builds for 2800 Type B, C, D Power: 2800 Base Cabinet Builds with 2+0 Cliques, 680, and BAR Storage 60 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Cabinet Builds for 2800 2800 Platform Hardware Replacement Guide for Customers 61 Chapter 1 Product Information Servicing Cautions and Warnings Servicing Cautions and Warnings The following cautions and warnings apply when servicing components in the rack-mount system. Notice: Only the hardware components described in this document should be serviced by nonTeradata personnel; all other hardware components in the Teradata system must be serviced by a Teradata Customer Support Representative (CSR). Notice: Problems resulting from failure to strictly follow Teradata-provided instructions and documentation, use of non-Teradata-provided parts, accessing or initiating replacement procedures not covered in this document will void your warranty or service contract. Notice: Data loss may occur from failure to strictly follow Teradata-provided instructions and documentation, use of non-Teradata-provided parts, or accessing or initiating other replacement procedures. WARNING: This equipment has high leakage current. Reliable earth grounding of this equipment must be maintained. Grounding is provided by the power plug. The ground wire in each power cord is connected to a ground terminal in the power plug. The customer must ensure that the receptacle is properly grounded. WARNING: Failure to observe these precautions can kill or injure personnel or damage the system. General Cabinet Servicing Notice: Closely monitor the system through SMClient for temperature warnings during a service session with the front cabinet door open. In the event of a warning, close the front door immediately. Failure to do so will result in nodes shutdown, data corruption, hardware damage, or other problems. Notice: Store all components in static-protective packaging. Notice: After removing a board or adapter from its protective wrapper or from a chassis, place it component-side up on a grounded, static-free surface, or on a conductive foam pad. Notice: Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts. Notice: The AC boxes in a cabinet are not intended to provide power to equipment that is not mounted in the cabinet. Plugging equipment not authorized for the cabinet into the AC box may result in an overvoltage condition or damage the external equipment. The cabinet contains more than one AC power cord. To remove all power from the cabinet, all AC power cords must be disconnected from the site power source. Storage Drives Notice: Teradata is not liable for customer data left on returned storage drives. Notice: If you accidentally remove an active drive, wait at least 30 seconds, then reinstall the drive. Contact your service representative for further instructions. 62 2800 Platform Hardware Replacement Guide for Customers Chapter 1 Product Information Servicing Cautions and Warnings Notice: The drive tray is designed to run with all hardware components in place. Do not remove a hardware component until you have the replacement component available. Notice: To avoid loss of data access, never remove a drive that has not failed. Only remove a drive that has both the Service Action Required and Service Action Allowed lights on. Notice: To avoid damage to drives, never bump a drive against another surface that might damage the drive mechanism or connectors. Notice: To prevent damage when removing or installing a drive, always place your hand under the drive to support its weight as you remove or install the drive. Notice: Always handle boards and adapters carefully and only by their edges. Disk Array and Node Power Supplies Caution: Do not open the power supply modules. There is a risk of electrical shock and burns from high voltage and rapid overheating. 2800 Platform Hardware Replacement Guide for Customers 63 Chapter 1 Product Information Servicing Cautions and Warnings 64 2800 Platform Hardware Replacement Guide for Customers CHAPTER 2 Before Replacing a Component Hardware Failure Notifications When your system was delivered, Server Management Web Services (SMWeb) was configured to provide alerts through Server Management Client when there are storage drive or power supply failures. When a disk array, disk array power supply, or node power supply fails, Server Management Client logs the hardware failure in its Summary Alerts tab. The Summary Alerts tab must be monitored for these failures. Note: For more information about SMWeb and Server Management Client, see the Teradata Server Management Web Services User Guide, B035-5350. Initiating an Incident If your service agreement does not include Automatic Incident Creation, you must initiate an incident through the Teradata At Your Service web site before you begin the physical process of replacing failed hardware. 1 Access the Teradata At Your Service web site: https://tays.teradata.com 2 Log into your Teradata At Your Service account. 3 On the Teradata At Your Service home page, click Incident. 4 Click Create. The Incident Create page appears. 2800 Platform Hardware Replacement Guide for Customers 65 Chapter 2 Before Replacing a Component Initiating an Incident 5 Select your site from the Sites drop-down menu. 6 Select the incident Priority. 7 Select the Problem Type. 8 In the Synopsis field, enter a brief problem description using a maximum of 100 characters. You will use this information later to identify the incident in a list. 9 In the Description field, enter a detailed problem description. Include the date and description of any changes that you may have recently made to the hardware. 10 Click the Hide Additional Options on the bottom left of the screen to verify that the Contact information is correct. Note: All follow-up emails regarding this incident are sent to the email address entered in Notifications. 11 If the information is incorrect, enter the correct information. 66 2800 Platform Hardware Replacement Guide for Customers Chapter 2 Before Replacing a Component Obtaining a Replacement Part 12 [Optional] In Attachments, click Browse and navigate to the location of the attachment on your workstation or file server and upload the attachment. 13 [Optional] To upload additional attachments, click Browse and navigation to the files. 14 Click Create to create the incident. 15 When the Submit this Incident confirmation box appears, click OK. The Teradata At Your Service home page appears. The newly created incident appears at the top of the Incidents list. Obtaining a Replacement Part If your company's contract with Teradata includes on-site storage of spares, then disk drives are stored on site; however, power supply replacements must be ordered through Teradata At Your Service. 1 If the replacement part is stored on site, obtain it from your hardware spares. 2 If the replacement part is not stored on site: a Initiate an incident at Teradata At Your Service. Teradata will order a replacement hardware component and send it to your site in accordance with your service contract. Additionally, Teradata will send the shipping information and return label to the email address that was provided in Notifications. Note: Save Teradata emails for future reference. b When you receive the replacement part, note the identification tag of the new component and compare it to the identification tag of the failed component. Notice: If the types do not match, do not continue with the replacement procedure. Notice: If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), initiate or update an incident through Teradata At Your Service. If your system is set up with AIC, close the maintenance window and add a comment. 2800 Platform Hardware Replacement Guide for Customers 67 Chapter 2 Before Replacing a Component Obtaining a Replacement Part 68 2800 Platform Hardware Replacement Guide for Customers CHAPTER 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive Notice: Although this is a hot swap component, Teradata requires that you use the FRU replacement procedure in Server Management Client. Caution: Drawers containing storage drives are heavy. Use caution when working with drawers that are fully extended. Notice: To maintain proper air flow, after replacing a storage drive, return the storage drive drawer to the drive enclosure in a timely manner. Teradata recommends that all storage drives have the same firmware version. However, having different firmware versions on the replacement drive and installed drives may not negatively affect system operation. Perform firmware updates during a scheduled maintenance window. The Teradata Database must be down during the update. If necessary, coordinate with the customer to schedule a time to perform the update. Observe all servicing cautions and warnings. Preparing for the Procedure Notice: Data loss and/or warranty violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures may cause data loss and loss of warranty coverage. Notice: Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts. Notice: Only trained customer personnel should perform this procedure. 1 If necessary, initiate an incident as described in Initiating an Incident. 2 Obtain a replacement part as described in Obtaining a Replacement Part. 3 Contact the system administrator if you do not know the host name or IP address of the SOV-enabled CMIC. 2800 Platform Hardware Replacement Guide for Customers 69 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive Note: If you access the home page of a CMIC that is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb home page of an SOV-enabled CMIC. For more information, see SMWeb online help or the Teradata Server Management Web Services User Guide (B035-5350) available at http:// www.info.teradata.com. 4 Remove the new part from its packaging and place it on a static-free surface. 5 Record the serial number and/or part number of the new part in the site equipment log. 6 Using a browser, connect to the Server Management Web Services home page by typing the following in the Address field of the browser: http://:9980/CWA/ home.asp 7 On the Server Management Web Services home page, click Server Management Client. 8 If prompted, log on to Server Management Client as a Service User. The Server Management Client software opens. 9 If you have a multi-system configuration, in the Server Management Client Tree View, in the System pull-down menu, select All. 10 In the Summary Alerts tab, identify the failed storage drive: a In the Server Management Client window, click the Summary Alerts tab. b In the Summary Alerts window, locate the relevant alert summary. The alert summary is labeled Disk Drive Failure. c In the alert summary, click Locate Components. The affected component is highlighted in the Tree View. 11 Open a maintenance window. This prevents alerts from being forwarded to Teradata Customer Support at sites that are TVI-connected. a In the Tree View, make sure the failed drive is highlighted. b In the Server Management Client window, select Functions > Maintenance Window. A Maintenance Window dialog box appears. 70 2800 Platform Hardware Replacement Guide for Customers Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive c Enter a name for the maintenance window. d Set the Start Time and End Time. e Click Activate. f In the Information dialog box that appears, click Close to acknowledge the maintenance window has been activated. 12 In the Tree View, highlight the enclosure containing the failed storage drive. 13 Select Functions > Replace FRU. 14 When the Replace FRU dialog box appears, select Chassis Component, then click OK. The Enclosure window appears. 2800 Platform Hardware Replacement Guide for Customers 71 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive 15 Make sure that the Front tab is selected. 16 Select the numbered red icon identifying the storage drive drawer containing the failed storage drive. The Drawer window appears. 72 2800 Platform Hardware Replacement Guide for Customers Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive 17 Select the numbered red icon identifying the failed storage drive. The FRU Replace Procedure window appears. 2800 Platform Hardware Replacement Guide for Customers 73 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive 18 At the FRU Replace Procedure window, click Ok to proceed. 19 Click Ok at the next FRU Replace Procedure window to turn on the locator LEDs. 20 At the front of the cabinet, open the cabinet door. 21 Find the drive enclosure that has the correct Drive Enclosure Number LED, a blinking white Drive Enclosure Locator LED, and an amber Drive Enclosure Fault/Service Required LED. Note: For illustrative purposes, the enclosure is shown here without the front panel attached. 22 Remove the front panel of the drive enclosure. a Place your hands on the indentations on each side of the vented area. 74 2800 Platform Hardware Replacement Guide for Customers Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive b Pull the front panel away from the drive enclosure. Notice: Do not pull the ends of the panel to remove it. Pulling the ends could damage the front pane. 23 Find the storage drive drawer that has a blinking white Drawer Locator LED, a solid blue Drawer OK to Remove LED, and a solid amber Drawer Fault/Service Required LED. 2800 Platform Hardware Replacement Guide for Customers 75 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive Removing a Storage Drive Figure 1: Extending a Storage Drawer and Removing a Storage Drive 1 With a #2 slotted screwdriver if needed, loosen the captive screw securing the storage drive drawer to the drive enclosure. 2 Lift the handle up and lift the drawer up slightly, then slowly pull the storage drive drawer out until it stops. All drives must be accessible and able to clear the handle on the adjacent drawer. 76 2800 Platform Hardware Replacement Guide for Customers Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive Notice: Extended drawer contains active, spinning drives. Do not jostle the drawer while it is extended. The drawer is heavy. Support the drawer and keep it steady while extending it to prevent damage to drives or rails. 3 Find the storage drive with a blinking blue Drive Status LED. If the blue Drive Status LED on the drive is blinking: Return to the FRU Replace window, click Ok, and then continue to the next step. If the blue Drive Status LED on the drive is not blinking: Return to the FRU Replace window, click Cancel, and notify Teradata Customer Support. 4 Click Ok. The software checks the drive status. If the drive status indicates all conditions for replacing the Click Ok and then continue to drive have been met: the next step. If the drive status indicates that conditions for replacing the drive have not been met, or if an error message appears: Click Cancel and notify Teradata Customer Support. 5 Remove the storage drive: Notice: Do not move the drawer unnecessarily. Too much movement can damage the spinning drives or bend the rails. a Support the drawer and keep it level. b Squeeze the blue latch together with thumb and forefinger to disengage the failed storage drive. Notice: You may need to wiggle the drive latch to release the drive. Do not jostle the other drives. c Pull the storage drive out slightly until it releases from the internal connector. Notice: Do not remove the drive completely yet. Allow 60 seconds for drive to spin down completely. Failure to do so may damage the drive. 2800 Platform Hardware Replacement Guide for Customers 77 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive d After 60 seconds, gently slide the drive out of the drawer and place it on a static-free surface. Note: Do not install the replacement drive yet. 6 Return to Server Management Client and, in the FRU Replace window, click Ok. The software checks that the storage drive has been removed. If an error message appears, click Cancel and contact Teradata Customer Support for assistance. Notice: You must wait a minimum of 60 seconds before installing the replacement drive. Installing a Storage Drive Figure 2: Installing a Storage Drive and Closing a Storage Drawer 78 2800 Platform Hardware Replacement Guide for Customers Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive 1 Insert the new drive: Notice: Do not cause unnecessary vertical or horizontal motion when installing a storage drive into the storage drive drawer. Too much vibration can damage drives residing in the same drawer. a With the circuit board facing up, align the drive with the empty slot in the drawer. b Gently slide the drive into the drive bay. c With thumb and finger on the right and left front of the drive, push until the latch clicks on both sides of the drive. 2800 Platform Hardware Replacement Guide for Customers 79 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive Note: As the drive spins up, the drive's Fault LED may blink intermittently. During drive reconstruction, LEDs blink to indicate that data is being restored to the new drive. Reconstruction can potentially take a very long time. 2 On the new storage drive, monitor the drive status LED and refer to the table below for instructions on how to proceed: For this condition... Do the following... Green LED (FDE or non-FDE arrays): Drive status is good and reconstruction is in progress. Proceed to next step. • Blinks green slowly for 2 seconds • Turns to solid green • Blinks green rapidly, showing activity Blue LED (FDE arrays): • Blinks blue for approximately 6 seconds • Turns off or is not illuminated For any other condition not listed in this Contact Teradata Customer Support for assistance. table, including (but not limited to) the following: • LED shows no activity • LED blinks green slowly for up to 5 minutes • LED blinks blue (non-FDE arrays) • LED blinks blue continuously (FDE arrays) 3 Lift the drawer up slightly by the handle, then slowly push the storage drive drawer into the drive enclosure until it stops, keeping the drawer level by supporting it underneath. Notice: Extended drawer contains active, spinning drives. Do not jostle the drawer while it is extended. The drawer is heavy. Support the drawer and keep it steady while extending it to prevent damage to drives or rails. 4 Verify that the Drawer FRU OK LED and the Drive Enclosure FRU OK LED turn solid green. 80 2800 Platform Hardware Replacement Guide for Customers Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive Note: If there are other failed drives in this drawer, the Drawer FRU OK LED will not turn solid green. If there are failed drives in this drawer or other drawers, the Drive Enclosure FRU OK LED will not turn solid green. 5 Tighten the captive screw. 6 Install the front panel of the drive enclosure: a Place your hands on the indentations on each side of the vented area. b Push the front panel onto the pins of the drive enclosure. Completing the Procedure 1 Return to Server Management Client and, in the FRU Replace window, click Ok. The software verifies that drive reconstruction is initiated. Notice: If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with 2800 Platform Hardware Replacement Guide for Customers 81 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive Automatic Incident Creation (AIC), initiate or update an incident through Teradata At Your Service. If your system is set up with AIC, close the maintenance window and add a comment. 2 In the FRU Replace window, click Ok. The software checks that the firmware version on the replacement drive is the same as the other installed drives. Note: If a message appears indicating that the firmware versions do not match, click Yes to continue with the FRU replace procedure. Although Teradata recommends that all storage drives have the same firmware version, having different firmware versions on the replacement drive and installed drives may not negatively affect system operation. Perform firmware updates during the next scheduled maintenance window. The Teradata Database must be down during the update. If necessary, coordinate with the CSR to schedule a time to perform the update. 3 If the Locator LED Enabled dialog box is displayed, click Disable, then click Ok in the Disable Locator LED Success dialog box. 4 Close the maintenance window: a In the Server Management Client window, click the Overview tab. b In the Maintenance Windows pane, click the Active tab. c Find the relevant maintenance window, then click the icon associated with it. d In the confirmation dialog box, click Delete. 5 Add a comment to the summary alert: a In the Server Management Client window, select the Summary Alerts tab. A list of summary alerts appears. b Locate the appropriate summary alert. c On the right side, click the three-bar icon. d Select Add Comment. The Comments window appears. e You must add entries in both the Author and the Comment boxes. f Click Submit. The comment is attached to the summary alert. 6 Clear the summary alert: a Click the Summary Alerts tab. b On the right side of the summary alert, click the three-bar icon. c Click Clear Summary Alert. 82 2800 Platform Hardware Replacement Guide for Customers Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive 7 At the front of the cabinet, attach the front panel of the drive enclosure by placing your hands on the indentations on each side of the vented area and snapping it onto the drive enclosure. 8 Click Ok. 9 When the Replace FRU confirmation dialog box appears, click OK to close the FRU replacement session in Server Management Client. 2800 Platform Hardware Replacement Guide for Customers 83 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive 84 2800 Platform Hardware Replacement Guide for Customers CHAPTER 4 Disk Array Power Supply Replacement Procedures Replacing a Power Supply Notice: Although this is a hot swap component, Teradata requires that you use the FRU replacement procedure in Server Management Client. Observe all servicing cautions and warnings. Note: These illustrations show the replacement of a power supply/cooling module in a drive enclosure that contains array controller modules. The replacement steps for a power supply/ cooling module in an enclosure with expansion modules are identical. Caution: To prevent overheating, be prepared to replace the failed power supply/cooling module with the new power supply/cooling module immediately. Preparing for the Procedure Notice: Data loss and/or warranty violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures may cause data loss and loss of warranty coverage. Notice: Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts. Notice: Only trained customer personnel should perform this procedure. 1 If necessary, initiate an incident as described in Initiating an Incident. 2 Obtain a replacement part as described in Obtaining a Replacement Part. 3 Contact the system administrator if you do not know the host name or IP address of the SOV-enabled CMIC. Note: If you access the home page of a CMIC that is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb home page of an SOV-enabled CMIC. For more information, see SMWeb online help or the Teradata Server Management Web Services User Guide (B035-5350) available at http://www.info.teradata.com. 4 Remove the new part from its packaging and place it on a static-free surface. 2800 Platform Hardware Replacement Guide for Customers 85 Chapter 4 Disk Array Power Supply Replacement Procedures Replacing a Power Supply 5 Record the serial number and/or part number of the new part in the site equipment log. 6 Using a browser, connect to the Server Management Web Services home page by typing the following in the Address field of the browser: http://:9980/CWA/ home.asp 7 On the Server Management Web Services home page, click Server Management Client. 8 If prompted, log on to Server Management Client as a Service User. The Server Management Client software opens. 9 If you have a multi-system configuration, in the Server Management Client Tree View, in the System pull-down menu, select All. 10 In the Summary Alerts tab, identify the failed power supply: a In the Server Management Client window, click the Summary Alerts tab. b In the Summary Alerts window, locate the relevant alert summary. The alert summary is labeled Power Supply Failure. c In the alert summary, click Locate Components. The affected component is highlighted in the Tree View. 11 Open a maintenance window. This prevents alerts from being forwarded to Teradata Customer Support at sites that are TVI-connected. a In the Tree View, make sure the failed power supply is highlighted. b In the Server Management Client window, select Functions > Maintenance Window. A Maintenance Window dialog box appears. 86 2800 Platform Hardware Replacement Guide for Customers Chapter 4 Disk Array Power Supply Replacement Procedures Replacing a Power Supply c Enter a name for the maintenance window. d Set the Start Time and End Time. e Click Activate. f In the Information dialog box, click Close to acknowledge the maintenance window has been activated. 12 In the Tree View, highlight the enclosure containing the failed power supply. 13 Select Functions > Replace FRU. 14 When the Replace FRU dialog box appears, select Chassis Component, then click OK. The Enclosure window appears. 2800 Platform Hardware Replacement Guide for Customers 87 Chapter 4 Disk Array Power Supply Replacement Procedures Replacing a Power Supply 15 Make sure that the Rear tab is selected. 16 Select the numbered red icon identifying the failed power supply. The FRU Replace Procedure window appears. 17 Click Ok to turn on the locator LED. 88 2800 Platform Hardware Replacement Guide for Customers Chapter 4 Disk Array Power Supply Replacement Procedures Replacing a Power Supply 18 Verify that the disk array power supply is ready for servicing. a At the rear of the cabinet, open the cabinet door. b Verify that the amber Service Required LED on the power supply/cooling module is illuminated. • If the amber Service Required LED is illuminated, return to the FRU Replace window and click Ok. • If the amber Service Required LED is not illuminated, return to the FRU Replace window and click Cancel. Notice: If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), initiate or update an incident through Teradata At Your Service. If your system is set up with AIC, close the maintenance window and add a comment. 19 Click Ok to advance to the replacement procedure. Removing a Power Supply/Cooling Module Notice: To prevent overheating, be prepared to replace the failed power supply/cooling module with the new power supply/cooling module immediately. Figure 3: Removing a Power Supply/Cooling Module 1 At the rear of the cabinet, press the power switch on the failed power supply/cooling module to the Off position. 2800 Platform Hardware Replacement Guide for Customers 89 Chapter 4 Disk Array Power Supply Replacement Procedures Replacing a Power Supply 2 Unplug the power cord. 3 Loosen the captive screw at the top of the latch on the power supply/cooling module that will be replaced. 4 Push the latch down to disengage the power supply/cooling module from the internal connector. 5 Slide the power supply/cooling module out of the enclosure. 90 2800 Platform Hardware Replacement Guide for Customers Chapter 4 Disk Array Power Supply Replacement Procedures Replacing a Power Supply Installing a Power Supply/Cooling Module Figure 4: Installing a Power Supply/Cooling Module 1 Loosen the captive screw until the latch disengages from the new power supply/cooling module. 2 Pull out the latch and insert the new power supply/cooling module into the open bay as far as it will go. 3 Rotate the latch up until it engages the power supply/cooling module to the internal connector. Note: The power supply/cooling module is properly engaged when it is flush with the other modules within the enclosure. 4 Manually tighten the captive screw. 5 Plug in the power cord. 6 Press the power switch on the new power supply/cooling module to the On position. Completing the Procedure 1 Return to Server Management Client and, in the FRU Replace window, click OK. The software checks the power supply/cooling module status. 2800 Platform Hardware Replacement Guide for Customers 91 Chapter 4 Disk Array Power Supply Replacement Procedures Replacing a Power Supply Notice: If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), initiate or update an incident through Teradata At Your Service. If your system is set up with AIC, close the maintenance window and add a comment. 2 When the Replace FRU confirmation dialog box appears, click OK to close the FRU replacement session in Server Management Client. 3 If the Locator LED Enabled dialog box is displayed, click Disable, then click Ok in the Disable Locator LED Success dialog box. 4 Close the maintenance window: a In the Server Management Client window, click the Overview tab. b In the Maintenance Windows pane, click the Active tab. c Find the relevant maintenance window, then click the icon associated with it. d In the confirmation dialog box, click Delete. 5 Add a comment to the summary alert: a In the Server Management Client window, select the Summary Alerts tab. A list of summary alerts appears. b Locate the appropriate summary alert. c On the right side, click the three-bar icon. d Select Add Comment. The Comments window appears. e You must add entries in both the Author and the Comment boxes. f Click Submit. The comment is attached to the summary alert. 6 Clear the summary alert: a Click the Summary Alerts tab. b On the right side of the summary alert, click the three-bar icon. c Click Clear Summary Alert. 92 2800 Platform Hardware Replacement Guide for Customers CHAPTER 5 Node Power Supply Replacement Procedures Replacing a Power Supply Observe all servicing cautions and warnings. WARNING: Do not open the power supply modules. There is a risk of electric shock and burns from high voltage and rapid overheating. Notice: Data loss and/or warranty violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures may cause data loss and loss of warranty coverage. Notice: Ensure that you strictly adhere to the procedure, notes, and warnings provided in this section. Servicing the wrong power supply may cause a Teradata Database restart. Notice: Only trained customer personnel should perform this procedure. Notice: Although this is a hot swap component, Teradata requires that you use the FRU replacement procedure in Server Management Client. Preparing for the Procedure Notice: Data loss and/or warranty violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures may cause data loss and loss of warranty coverage. Notice: Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts. Notice: Only trained customer personnel should perform this procedure. 1 If necessary, initiate an incident as described in Initiating an Incident. 2 Obtain a replacement part as described in Obtaining a Replacement Part. 3 Contact the system administrator if you do not know the host name or IP address of the SOV-enabled CMIC. Note: If you access the home page of a CMIC that is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb home page of an SOV-enabled CMIC. For more information, see SMWeb online help or 2800 Platform Hardware Replacement Guide for Customers 93 Chapter 5 Node Power Supply Replacement Procedures Replacing a Power Supply the Teradata Server Management Web Services User Guide (B035-5350) available at http:// www.info.teradata.com. 4 Remove the new part from its packaging and place it on a static-free surface. 5 Record the serial number and/or part number of the new part in the site equipment log. 6 Using a browser, connect to the Server Management Web Services home page by typing the following in the Address field of the browser: http://:9980/CWA/ home.asp 7 On the Server Management Web Services home page, click Server Management Client. 8 If prompted, log on to Server Management Client as a Service User. The Server Management Client software opens. 9 If you have a multi-system configuration, in the Server Management Client Tree View, in the System pull-down menu, select All. 10 In the Summary Alerts tab, identify the failed power supply: a In the Server Management Client window, click the Summary Alerts tab. b In the Summary Alerts window, locate the relevant alert summary. The alert summary is labeled Power Supply Failure. c In the alert summary, click Locate Components. The affected component is highlighted in the Tree View. 11 Open a maintenance window. This prevents alerts from being forwarded to Teradata Customer Support at sites that are TVI-connected. a In the Tree View, make sure the failed power supply is highlighted. b In the Server Management Client window, select Functions > Maintenance Window. A Maintenance Window dialog box appears. 94 2800 Platform Hardware Replacement Guide for Customers Chapter 5 Node Power Supply Replacement Procedures Replacing a Power Supply c Enter a name for the maintenance window. d Set the Start Time and End Time. e Click Activate. f In the Information dialog box, click Close to acknowledge the maintenance window has been activated. 12 In the Tree View, highlight the node containing the failed power supply. 13 Select Functions > Replace FRU. 14 When the Replace FRU dialog box appears, select Chassis Component, then click OK. The Node window appears. 2800 Platform Hardware Replacement Guide for Customers 95 Chapter 5 Node Power Supply Replacement Procedures Replacing a Power Supply 15 Make sure that the Rear tab is selected. 16 Select the numbered red icon identifying the failed power supply. The FRU Replace Procedure window appears. 17 Click Ok to verify that the node power supply is ready for servicing. The software checks the power supply status and verifies that all conditions for replacing the power supply have been met. Notice: If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), initiate or update an incident through Teradata At 96 2800 Platform Hardware Replacement Guide for Customers Chapter 5 Node Power Supply Replacement Procedures Replacing a Power Supply Your Service. If your system is set up with AIC, close the maintenance window and add a comment. 18 Click Ok in the next FRU Replace window to enable the chassis locator ID. Removing a Power Supply Figure 5: Removing an Intel R1208WT Power Supply 1 Open the rear cabinet door. 2 Locate the chassis that has a blinking blue LED. 3 Locate the failed power supply, indicated by an amber LED. 4 Unplug the power cord from the failed power supply. 5 Press the power supply latch to the left, grasp the handle, and pull the power supply straight out. Installing a Power Supply Figure 6: Installing an Intel R1208WT Power Supply 1 At the rear of the chassis, insert the power supply into the empty bay and push it in until it is firmly seated. 2800 Platform Hardware Replacement Guide for Customers 97 Chapter 5 Node Power Supply Replacement Procedures Replacing a Power Supply The latch should click into place. 2 Plug the power cord into the power supply. 3 Close the rear cabinet door. Completing the Procedure 1 Return to Server Management Client and, in the FRU Replace window, click Ok. 2 Click Ok again. The software checks the operational state of the new power supply. Notice: If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), initiate or update an incident through Teradata At Your Service. If your system is set up with AIC, close the maintenance window and add a comment. 3 When the Replace FRU confirmation dialog box appears, click Ok to close the FRU replacement session in Server Management Client. 4 If the Locator LED Enabled dialog box is displayed, click Disable, then click Ok in the Disable Locator LED Success dialog box. 5 Close the maintenance window: a In the Server Management Client window, click the Overview tab. b In the Maintenance Windows pane, click the Active tab. c Find the relevant maintenance window, then click the icon associated with it. d In the confirmation dialog box, click Delete. 6 Add a comment to the summary alert: a In the Server Management Client window, select the Summary Alerts tab. A list of summary alerts appears. b Locate the appropriate summary alert. c On the right side, click the three-bar icon. d Select Add Comment. The Comments window appears. e You must add entries in both the Author and the Comment boxes. f Click Submit. The comment is attached to the summary alert. 7 Clear the summary alert: 98 2800 Platform Hardware Replacement Guide for Customers Chapter 5 Node Power Supply Replacement Procedures Replacing a Power Supply a Click the Summary Alerts tab. b On the right side of the summary alert, click the three-bar icon. c Click Clear Summary Alert. 2800 Platform Hardware Replacement Guide for Customers 99 Chapter 5 Node Power Supply Replacement Procedures Replacing a Power Supply 100 2800 Platform Hardware Replacement Guide for Customers CHAPTER 6 After Replacing a Component Updating an Incident If your service agreement does not include Automatic Incident Creation, you must complete this procedure. If your service agreement includes Automatic Incident Creation, you do not need to complete this procedure. 1 Access the Teradata At Your Service web site: https://tays.teradata.com 2 Log into your Teradata At Your Service account. 3 At the Teradata At Your Service home page, select Incident. 4 Use one of the following methods to locate your incident: • In the Search field, enter all or a portion of the incident ID, then click Search. • Click Incident Id to sort the listed incidents. • If you created the incident, select Advanced, check Only incidents created by me, and click Search. 5 Click Update. Note: Only active incidents can be updated. 6 On the Incident Update page: a In the Update Synopsis field, enter a brief problem description. b In the Update Description field, enter a detailed problem description. c To upload files related to your incident: 1. In the Attachment Synopsis field, enter an attachment description. 2. Click Browse and navigate to the location of the files on your workstation or file server. 3. To upload additional attachments, click More Attachments and repeat navigation to the files. 7 Click Submit. 2800 Platform Hardware Replacement Guide for Customers 101 Chapter 6 After Replacing a Component Returning a Failed Component Returning a Failed Component 1 Pack the failed component in the packaging the replacement component arrived in. Notice: Teradata is not liable for customer data left on returned failed storage drives. 2 Access the email that includes the shipping information and return label for the component. 3 Print the return label. 4 Securely seal the packaging and apply the return label. 5 Follow your company's procedure for pick-up and shipment of the package. 102 2800 Platform Hardware Replacement Guide for Customers APPENDIX A Component Hardware Specifications Disk Array Specifications Weight and Dimensions • • • • • Weight - 39 kg (86 lb), with drives Weight - 21.8 kg (48 lb), without drives Height - 8.9 cm (3.5 in.) Width - 44.7 cm (17.6 in.), includes front panel Depth - 77.7 cm (30.6 in.), front of chassis ear to rear of cable bend 2800 Platform Hardware Replacement Guide for Customers 103 Appendix A Component Hardware Specifications Disk Array Specifications Disk Array Components Figure 7: Disk Array Components 104 Item Description A Storage drawers (Front) • Left = Drawer 0 • Center = Drawer 1 • Right = Drawer 2 (drives in reversed position) B Array controller modules (RAID I/O modules): • Top = Controller A • Bottom = Controller B C Power supply/cooling modules: • Left = PS1 • Right = PS2 D Expansion modules (JBOD I/O modules): 2800 Platform Hardware Replacement Guide for Customers Appendix A Component Hardware Specifications Disk Array Specifications Item Description • • Top = Expansion A Bottom = Expansion B Disk Array Front LEDs and Storage Drawer Locations Figure 8: Disk Array Front LEDs and Drawer Locations Item Description A Enclosure ID LED: • 0 = array controller module (RAID I/O module) • 1 - 4 = expansion modules (JBOD I/O modules) B Drawer FRU OK LED (top): • Solid green = drawer is operating normally • Blinking green = drawer is initializing or the system is booting • Off = drawer is not OK C Drawer Fault/Service Required LED: • Solid amber = A drive has failed, experienced a fault, is a leftover, or the vdisk that it is associated with is down or critical • Blinking amber = hardware-controlled power-up (not used) • Off = normal operation D Drawer OK to Remove LED (bottom): • Solid blue = OK to remove drawer • Off = not OK to remove drawer E Drawer Locator LED: • Blinking white = drawer is identified • Off = normal operation F Drive Enclosure Locator LED: • Blinking white = drive enclosure is identified • Off = normal operation G Drive Enclosure Fault/Service Required LED: • Solid amber = a fault is detected in the drive enclosure or a service action is required 2800 Platform Hardware Replacement Guide for Customers 105 Appendix A Component Hardware Specifications Disk Array Specifications Item Description • Off = no fault condition exits H Drive Enclosure FRU OK LED: • Solid green = the drive enclosure is powered on with at least one power supply/ cooling module • Off = both power supply/cooling modules are off or the drive enclosure is powered off I Temperature Fault LED: • Solid green = the drive enclosure temperature is normal • Solid amber = the drive enclosure temperature is above threshold • Off = the drive enclosure is powered off Storage Drawer Hard Drive Slot Locations and LEDs Figure 9: Hard Drive Slot Locations 106 2800 Platform Hardware Replacement Guide for Customers Appendix A Component Hardware Specifications Disk Array Specifications Item Description A Drawer Handle B Storage Drawer 0 • Drives numbered 0-15 as shown C Storage Drawer 1 • Drives numbered 16-31 as shown D Storage Drawer 2 • Drives numbered 32-47 as shown E Drive Status (bicolor) LED: Removal/ID/Fault ID (blue): • Solid blue = drive is prepared for removal • Slow blinking blue = identifies drive • Fast blinking blue = drive is failed • Off = normal operation Power/Activity (green): • Solid green = drive is operating normally • blinking green = drive is initializing, processing, or reconstructing • Off = drive is not powered on Array Controller Module (RAID I/O Module) Ports and LEDs Figure 10: Array Controller Module (RAID I/O Module) Ports and LEDs Item Description A 6 Gb SAS host port 0: SAS link status LED = Top: • Solid green = The port is connected and the link is up • Off = The port is empty or the link is down SAS link activity LED = Bottom: • Blinking green = Link has I/O activity • Off = Link is idle 2800 Platform Hardware Replacement Guide for Customers 107 Appendix A Component Hardware Specifications Disk Array Specifications Item Description B 6 Gb SAS host port 1: SAS link status LED = Top: • Solid green = The port is connected and the link is up • Off = The port is empty or the link is down SAS link activity LED = Bottom: • Blinking green = Link has I/O activity • Off = Link is idle C 6 Gb SAS host port 2: SAS link status LED = Top: • Solid green = The port is connected and the link is up • Off = The port is empty or the link is down SAS link activity LED = Bottom: • Blinking green = Link has I/O activity • Off = Link is idle D 6 Gb SAS host port 3: SAS link status LED = Top: • Solid green = The port is connected and the link is up • Off = The port is empty or the link is down SAS link activity LED = Bottom: • Blinking green = Link has I/O activity • Off = Link is idle E Serial port to the CLI interface (not used) F Ethernet port: • Controller A = Connected to the primary server management network • Controller B = Connected to the secondary server management network Network port activity LED = Left: • Blinking green = Ethernet link has I/O activity • Off = Ethernet link is idle Network port link status LED = Right: • Solid green = Ethernet link is up • Off = Ethernet port is not connected or the link is down 108 G Serial port to the MUI interface (not used) H OK to remove LED: • Solid blue = Controller module can be removed • Off = Controller module is not prepared for removal I Unit locator LED: • Blinking white = Physically identifies the controller module 2800 Platform Hardware Replacement Guide for Customers Appendix A Component Hardware Specifications Disk Array Specifications Item Description • Off = Normal operation J FRU OK LED: • Blinking green = System is booting • Solid green = Controller module is operating normally • Off = Controller module is not OK K Fault service required LED: • Blinking amber = Hardware-controlled power-up, or a cache flush/restore error • Solid amber = A fault is detected or a service action is required L Cache status LED: • Blinking green = CompactFlash flush or cache self-refresh is in progress • Solid green = Cache is dirty (contains unwritten data) and operation is normal • Off = Cache is clean (contains no unwritten data) M 6 Gb Drive side SAS link N Expansion port status LED: • Solid green = Port is connected and the link is up • Off = Port is empty or the link is down Expansion Module (JBOD I/O Module) Connectors and LEDs Figure 11: Expansion Module (JBOD I/O Module) Connectors and LEDs Item Description A OK to remove LED: • Solid blue = The expansion module can be removed • Off = The expansion module is not prepared for removal B Unit locator LED: • Blinking white = Physically identifies the expansion module • Off = Normal operation C FRU OK LED: • Blinking green = System is booting • Solid green = Expansion module is operating normally • Off = Expansion module is not OK 2800 Platform Hardware Replacement Guide for Customers 109 Appendix A Component Hardware Specifications Disk Array Specifications Item Description D Fault service required LED: • Blinking amber = Hardware-controlled power-up, or a cache flush/restore error • Solid amber = A fault is detected or a service action is required E Serial port to array controller module (RIOM) (not used) F 6 Gb SAS drive side port - IN Network port link status LED: • Solid green = Ethernet link is up • Off = Ethernet port is not connected or the link is down G 6 Gb SAS drive side port - OUT Network port link status LED: • Solid green = Ethernet link is up • Off = Ethernet port is not connected or the link is down Power Supply Connectors and LEDs Figure 12: Power Supply Connectors and LEDs 110 Item Description A Input source power good LED: • Solid green = Power is on and input voltage is normal • Off = Power is off, or input voltage is below the minimum threshold B Voltage/fan fault/service required LED: • Solid amber = Output voltage is out of range or a fan is operating below the minimum required r/min • Off = Output voltage is normal C Power switch D AC power inlet 2800 Platform Hardware Replacement Guide for Customers Appendix A Component Hardware Specifications Intel R1208WT Chassis Specifications Intel R1208WT Chassis Specifications Weight and Dimensions • • • • Weight - 17.87 kg (39.4 lb) Height - 4.2 cm (1.67 in.) Width - 43.8 cm (17.24 in.) Depth - 70.5 cm (27.75 in.) Chassis Features and LEDs Figure 13: Intel R1208WT Chassis Features and LEDs (Front) Item Description A Chassis label pull-out tab B DVD drive C Control panel (see Control Panel Features and LEDs) D Hard drives Figure 14: Intel R1208WT Chassis Features and LEDs (Rear) Item Description A Power supply modules (PS1 on left, PS2 on right) Power supply LED: • Off = no AC power to either power supply module • Solid green = power supply is operational; power supply DC outputs are on and operating normally • Blinking green = AC power is present; power supply is off and standby outputs are on • Solid amber = no power to this power supply module; power failure (includes over voltage, over temperature); power supply failure 2800 Platform Hardware Replacement Guide for Customers 111 Appendix A Component Hardware Specifications Intel R1208WT Chassis Specifications Item Description • Blinking amber = power supply is operational with warning conditions (includes high temperature, high power, high current, high fan) B Adapter slots C I/O module ports D Remote management module (RMM4) NIC port E Node locator LED, located on baseboard (see Control Panel Features and LEDs) F Node status LED, located on baseboard (see Control Panel Features and LEDs) G USB ports H Serial port A I Video connector J NIC 2 K NIC 1 L AC power inlets Control Panel Features and LEDs Figure 15: Intel R1208WT Control Panel Features and LEDs Item Description A Node locator button with integrated LED B NMI button (recessed, tool required for use) When the NMI button is pressed, it puts the node in a halt state for diagnostic purposes and allows the issuance of a non-maskable interrupt. After issuing the interrupt, a memory download can be performed to determine the cause of the problem. 112 C NIC 2 activity LED D Hard drive activity LED: • Blinking green (random blink) = activity • Off = no activity 2800 Platform Hardware Replacement Guide for Customers Appendix A Component Hardware Specifications Intel R1208WT Chassis Specifications Item Description E Power button with integrated LED • Solid green = powered on • Blinking green = sleep (not used during normal operation) • Off = powered off This button powers the node on/off. Caution: In standard operation, node power is controlled through Server Management Client functions. The power button does NOT completely remove AC power from the node; you also must disconnect the AC power cords from the node chassis. F Node status LED LED indicates node status when node is receiving utility power, but has not yet been powered on, or has not yet finished booting: • Solid green = normal operation • Blinking green = degraded operation • Solid amber = critical or non-recoverable condition • Blinking amber = non-critical condition • Green/amber, alternating = not ready • Off = POST/node stopped Node status LEDs are located on the control panel (front of chassis) and the baseboard (rear of chassis). G Reset button This button reboots and initializes the node. H NIC 1 activity LED 2800 Platform Hardware Replacement Guide for Customers 113 Appendix A Component Hardware Specifications Intel R1208WT Chassis Specifications 114 2800 Platform Hardware Replacement Guide for Customers

2800 Platform Hardware Replacement Guide For Customers

Rating

Date

Size

Views

Categories

Share

Transcript

Forgot your password?.