Transcript
design & print technical support
CSU is part of Rotherham College of Arts & Techology Eastwood Lane Rotherham S65 1EG tel:01709 362111 www.rotherham.ac.uk CSU Job No 0506 3725
design & print technical support
CSU is part of Rotherham College of Arts & Techology Eastwood Lane Rotherham S65 1EG tel:01709 362111 www.rotherham.ac.uk CSU Job No 0506 3725
CSU design & print technical support administration & helpdesk
CENTRAL SERVICES UNIT HANDBOOK
CSU design & print technical support administration & helpdesk
CENTRAL SERVICES UNIT HANDBOOK
OPENING TIMES If further information is required or you are just not sure, contact the CSU Help Desk on extension 3999. Term Time
Vacation
Monday - Thursday 0830 - 2100
0830 - 1700
Friday 0830 - 1630
0830 - 1630
OPENING TIMES If further information is required or you are just not sure, contact the CSU Help Desk on extension 3999. Term Time
Vacation
Monday - Thursday 0830 - 2100
0830 - 1700
Friday 0830 - 1630
0830 - 1630
technical support SERVICES
Meet the team:
Technical Support Services provide a responsive and effective service to both staff and students. INSTALLATIONS Install all new IT equipment and software IT SUPPORT Rectify all IT hardware/software facilities IT GUIDANCE Assistance with IT issues AVA Supply of LCD projectors, screen, video cameras, etc CONFERENCE/EXHIBITIONS IT requirements for in-house/external conferences/exhibitions ELECTRICAL TESTING Electrically test all new IT equipment. All new IT equipment MUST be electrically tested before use, to conform to legislation TELEPHONE Install/repair/move telephones, set-up advanced options such as voice mail NETWORK SUPPORT Ensure PC's communicate with the appropriate services and the World Wide Web
Denise Yates Operations Co-ordinator Mick Reynolds Network Co-ordinator Darren Fletcher Technician Mark Flint Technician Dilshad Hussain Technician Andrew Cunliffe Technician Karl Howson Technician Mark Williams Technician Peter Depledge Technician Richard Southern Technician Paul Marshall Technician Steve Bass Technician
CONSUMABLES Fit new toner/ink cartridges, ensure other consumables are available. LOG-IN CODES Supply log-in codes for staff and students, plus change forgotten or lost passwords TRAINING Basic training in the use of the PC and applications INTERACTIVE WHITEBOARD Support/guidance on use and facilities VIRUS DETECTION Virus cleaning service The above list is not exhaustive but provides a broad spectrum of the services on offer.
INTRODUCTION The Central Services Unit provides a quality service which enhances the College image through the use of modern technologies, professional documentation and printing facilities.
Meet the team: Kelly Dowell CSU Administrator Angie Barrow Helpdesk Technician
ADMINISTRATION & HELP DESK Situated at the entrance to the unit, Administration and Helpdesk staff are responsible for the welcoming of all visitors. The Helpdesk provides frontline technical help and a service for the College community to contact service units. External Service Level Agreement requests are also handled by the Helpdesk. The centralised purchasing of items such as computer consumables is also dealt with by the administrative function.
technical support SERVICES Technical Support Services provide a responsive and effective service to both staff and students. INSTALLATIONS Install all new IT equipment and software IT SUPPORT Rectify all IT hardware/software facilities IT GUIDANCE Assistance with IT issues AVA Supply of LCD projectors, screen, video cameras, etc CONFERENCE/EXHIBITIONS IT requirements for in-house/external conferences/exhibitions ELECTRICAL TESTING Electrically test all new IT equipment. All new IT equipment MUST be electrically tested before use, to conform to legislation TELEPHONE Install/repair/move telephones, set-up advanced options such as voice mail NETWORK SUPPORT Ensure PC's communicate with the appropriate services and the World Wide Web
Meet the team: Denise Yates Operations Co-ordinator Mick Reynolds Network Co-ordinator Darren Fletcher Technician Mark Flint Technician Dilshad Hussain Technician Andrew Cunliffe Technician Karl Howson Technician Mark Williams Technician Peter Depledge Technician Richard Southern Technician Paul Marshall Technician Steve Bass Technician
CONSUMABLES Fit new toner/ink cartridges, ensure other consumables are available. LOG-IN CODES Supply log-in codes for staff and students, plus change forgotten or lost passwords TRAINING Basic training in the use of the PC and applications INTERACTIVE WHITEBOARD Support/guidance on use and facilities VIRUS DETECTION Virus cleaning service The above list is not exhaustive but provides a broad spectrum of the services on offer.
INTRODUCTION The Central Services Unit provides a quality service which enhances the College image through the use of modern technologies, professional documentation and printing facilities.
Meet the team: Kelly Dowell CSU Administrator Angie Barrow Helpdesk Technician
ADMINISTRATION & HELP DESK Situated at the entrance to the unit, Administration and Helpdesk staff are responsible for the welcoming of all visitors. The Helpdesk provides frontline technical help and a service for the College community to contact service units. External Service Level Agreement requests are also handled by the Helpdesk. The centralised purchasing of items such as computer consumables is also dealt with by the administrative function.
Store Cupboard
Print Room
Administration & Help[desk
CENTRAL SERVICES UNIT FLOOR PLAN Head of Unit
Design & Print Co-ordinator
Equipment: Xerox 6100 B/W digital printer Xerox 4110 B/W digital printer Xerox DC12 Colour copier/printer
Design Studio
Entrance Technicians Room
Finishing:
design & print
Kitchen
technical support
Thermal Binding Stapling Spiral binding, Hole punching, Laminating Location of Site Photocopiers: 1 E112,Central Administration, Eastwood Building TCC
DC12 DIGITAL COLOUR COPIER
2 E217, Eastwood Building TCC 3 C212, Clifton Building TCC 4 Clifton Faculty Office TCC 5 C130 CSU, Clifton Building TCC
OPENING TIMES Monday - Thursday 0845 - 1700 hours TCC 0830 - 1630 hours RVC Friday 0845 - 1630 hours TCC 0830 - 1630 hours RVC All telephone enquiries should be made directly to the Help Desk on extension 3999, where you will then be transferred.
PRICE LIST
6 H117, Howard Building TCC Each side of paper printed (A4 Black & White)
1.6p
9 Starting Point TCC
Each side of paper printed (A4 Colour)
35p
10 B062 CSU Reception RVC
Ring/Slide Binders
10p
11 C003 Lower Learning Centre RVC
NCR Sets 1p + Copy Charge Laminations from
30p
7 Library, Clifton Building TCC 8 Cedr, Percy Street TCC
12 C101 Upper Learning Centre RVC
Store Cupboard
Print Room
Administration & Help[desk
CENTRAL SERVICES UNIT FLOOR PLAN Head of Unit
Design & Print Co-ordinator
Design Studio
Entrance Technicians Room
Kitchen
Equipment: Xerox 6100 B/W digital printer Xerox 4110 B/W digital printer Xerox DC12 Colour copier/printer
Finishing:
design & print technical support
Thermal Binding Stapling Spiral binding, Hole punching, Laminating Location of Site Photocopiers:
DC12 DIGITAL COLOUR COPIER
1 E112,Central Administration, Eastwood Building TCC 2 E217, Eastwood Building TCC 3 C212, Clifton Building TCC 4 Clifton Faculty Office TCC 5 C130 CSU, Clifton Building TCC
OPENING TIMES Monday - Thursday 0845 - 1700 hours TCC 0830 - 1630 hours RVC Friday 0845 - 1630 hours TCC 0830 - 1630 hours RVC All telephone enquiries should be made directly to the Help Desk on extension 3999, where you will then be transferred.
PRICE LIST
6 H117, Howard Building TCC Each side of paper printed (A4 Black & White)
1.6p
9 Starting Point TCC
Each side of paper printed (A4 Colour)
35p
10 B062 CSU Reception RVC
Ring/Slide Binders
10p
11 C003 Lower Learning Centre RVC
NCR Sets 1p + Copy Charge Laminations from
30p
7 Library, Clifton Building TCC 8 Cedr, Percy Street TCC
12 C101 Upper Learning Centre RVC
design & print
DT6100 DIGITAL PRINTER
PRINT
All requests for copying must be accompanied by a completed and authorised Design & Print Request Form, available on the Staff Portal, or from Central Services Reception. Requesst will normally be completed within 2 working days. Urgent work must be clearly marked and brought to the attention of reception. Copyright restrictions must be adhered to when requesting copies from books or magazines. If you have any queries, please ask. With the new digital equipment we can now offer: On-line A4 & A3 folded booklet making Thermal bound documents Documents to include tabs to separate chapters or sections Documents to include pages or covers previously produced in full colour
Meet the team: Linda Flude Print Technician Gerry King Print Technician Helen Williams Print Technician Michael Wraith Print Technician Sue Roberts Print Technician
Pages overprinted to state "Draft", "Copy", "Sample", "Proof" etc, or with logo or image Images scanned in and merged into documents Full colour copier with: Reduction, enlargement and editing facility Copies can be produced from photographs, coloured paper originals or from disk/CD (including Apple Mac) or from files sent via e-mail.
design & print PRINT
All requests for copying must be accompanied by a completed and authorised Design & Print Request Form, available on the Staff Portal, or from Central Services Reception. Requesst will normally be completed within 2 working days. Urgent work must be clearly marked and brought to the attention of reception. Copyright restrictions must be adhered to when requesting copies from books or magazines. If you have any queries, please ask. With the new digital equipment we can now offer: On-line A4 & A3 folded booklet making Thermal bound documents Documents to include tabs to separate chapters or sections Documents to include pages or covers previously produced in full colour
Meet the team: Linda Flude Print Technician Gerry King Print Technician Helen Williams Print Technician Michael Wraith Print Technician Sue Roberts Print Technician
Pages overprinted to state "Draft", "Copy", "Sample", "Proof" etc, or with logo or image Images scanned in and merged into documents Full colour copier with: Reduction, enlargement and editing facility Copies can be produced from photographs, coloured paper originals or from disk/CD (including Apple Mac) or from files sent via e-mail.
DT6100 DIGITAL PRINTER
design & print DESIGN Meet the team: Jude Hibbard Design & Print Co-ordinator Claire Timperley Graphic Designer Mike Condon Photographer and Graphic Designer Lucy Shillito Web Administrator TBA Text Production Assistant It is the primary objective of the graphic design function to improve corporate design and literature production, utilising design expertise and computer technology, to offer a complete design package to the College. Producing corporate artwork, designs and photography for: Marketing Press Advertising Leaflets/Brochures Posters Signage Exhibitions and Conferences Limited design work will be undertaken for students, time permitting. Although student work can be printed in the print room.
The CollegeNews is produced on a monthly basis. All articles for inclusion should be sent or e-mailed to Jude Hibbard by the deadlines published on the Staff Portal. Completed request forms should be delivered in person or via the internal mail system.
WEB & PORTAL Our Web Administrator is responsible for the design and maintenance of all the College websites and Portals. Lucy is always happy to assist with queries regarding websites and Portals. Please contact Lucy on Ext 2742 if you wish to book training on managing your portal area.
TEXT PRODUCTION Responsible for the efficient production of: Corporate learning materials Programme leaflets Corporate documentation and materials Cross-College materials All Text Production work required by Faculties and Units should be accompanied by a completed request form which upon receipt, will be logged on the Design & Print database. All completed materials will be returned via the internal mail system. All work will be produced within 5 working days. The Design & Print Request Form can be accessed on the Staff Portal under CSU Design & Print.
design & print OPENING TIMES Monday - Thursday 0830 - 1700 Friday 0830 - 1630 All telephone enquiries should be made directy to the CSU Help Desk on extension 3999 where you will be dealt with or transferred to the appropriate member of staff.
design & print DESIGN Meet the team: Jude Hibbard Design & Print Co-ordinator Claire Timperley Graphic Designer Mike Condon Photographer and Graphic Designer Lucy Shillito Web Administrator TBA Text Production Assistant It is the primary objective of the graphic design function to improve corporate design and literature production, utilising design expertise and computer technology, to offer a complete design package to the College. Producing corporate artwork, designs and photography for: Marketing Press Advertising Leaflets/Brochures Posters Signage Exhibitions and Conferences Limited design work will be undertaken for students, time permitting. Although student work can be printed in the print room.
The CollegeNews is produced on a monthly basis. All articles for inclusion should be sent or e-mailed to Jude Hibbard by the deadlines published on the Staff Portal. Completed request forms should be delivered in person or via the internal mail system.
WEB & PORTAL Our Web Administrator is responsible for the design and maintenance of all the College websites and Portals. Lucy is always happy to assist with queries regarding websites and Portals. Please contact Lucy on Ext 2742 if you wish to book training on managing your portal area.
TEXT PRODUCTION Responsible for the efficient production of: Corporate learning materials Programme leaflets Corporate documentation and materials Cross-College materials All Text Production work required by Faculties and Units should be accompanied by a completed request form which upon receipt, will be logged on the Design & Print database. All completed materials will be returned via the internal mail system. All work will be produced within 5 working days. The Design & Print Request Form can be accessed on the Staff Portal under CSU Design & Print.
design & print OPENING TIMES Monday - Thursday 0830 - 1700 Friday 0830 - 1630 All telephone enquiries should be made directy to the CSU Help Desk on extension 3999 where you will be dealt with or transferred to the appropriate member of staff.
