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We are most pleased that you are a part of our network of Certified Dealers who have elected to install our world‐class Signature Automotive Products, LLC sunroofs and other ancillary products. Our warranty policy and procedures are included herewith, as are instructions concerning your obligation to provide Signature Automotive Products with production/installation information that serves two purposes. One purpose is to support any future warranty claim, for without a record of installation by a Certified Dealer, Signature Automotive Products will be unable to honor such warranty claim, and the financial burden of the repair will fall back on the non‐submitting Certified Dealer or on the vehicle owner. The second important use of the production/installation record is to populate our data base of vehicles and products so that we may service the entire Certified Dealer network with data upon which to make important and timely installation decisions. The sales, marketing, technical, and engineering groups also use this information for product planning, service and support purposes. The enclosed package outlines our new Sunroof Warranty Procedure and provides an overview of all of the Signature Automotive Products Service Policies. If you have any questions regarding these new policies or procedures, please contact our Customer Service and Support staff, or Mr. Pete Grasshoff, our Operations and Technical Manager. Signature Series inbuilt Warranty Statement Signature Automotive Products’ warrants the quality and functioning of the Sunroof excluding glass breakage and covers sunroof parts only. Signature Automotive Products’ lifetime warranty is to the original purchaser and is not transferable. The Warranty Proof of purchase must be submitted prior to submitting any warranty claims. Inalfa asi series and EVO series inbuilt Warranty Statement Signature Automotive Products’ warrants the quality and functioning of the Sunroof excluding glass breakage and covers only the component parts for a period of six (6) years or 60,000 miles, whichever comes first, after the original date of installation if performed by a Certified Dealer. Spoiler 300/450 Series Warranty Statement Signature Automotive Products’ warrants the quality and functioning of the Spoiler Sunroof excluding glass breakage and covers only the component parts for a period of three (3) years or 36,000 miles, whichever comes first, after the original date of installation if performed by a Certified Dealer. All warranty service is to receive prior authorization from Signature Automotive Products through a Certified Dealer. Warranty work will only be performed by a Certified Dealer and is valid only if proof of purchase is presented. Labor and shipping cost for spare parts will be the responsibility of the customer.
50695 Varsity Court, Wixom, Michigan 48393 Phone 800-521-9753 • Fax 248-624-6169 • signature-autoproducts.us
We require that Certified Dealers submit their warranty claim forms by the fifth working day of the month following the month of claim, and also that Certified Dealers submit their production/installation report by the seventh working day of the month following the month of installation. This will allow us to input valuable field information for technical and other purposes, as well as to process your claims in a timely manner. You will find the warranty forms and the production/installation forms on the Signature Automotive Products website, or you may contact our Customer Service and Support staff for assistance. We have found that submitting the forms in an electronic format provides the Certified Dealers and Signature Automotive Products with the maximum benefit and ease of use. SIGNATURE AUTOMOTIVE PRODUCTS TECHNICAL SERVICE Signature Automotive Products will provide technical information to Certified Dealers. Certified Dealers may call Technical Service Department during the hours of 8:00 am to 5:00 pm, Eastern Standard Time, Monday through Friday. Calls made outside of those published hours will be handled on an “as‐available” basis, or Certified Dealers may pre‐arrange a calling time directly with any one of Inalfa’s technicians. A Certified Dealer may, from time‐to‐time, require on site assistance. The Certified Dealer can make such on‐site arrangements by contacting the Technical Service Department. The lead‐ time for on‐site assistance is a minimum of two weeks in order to allow coordination of requests and minimize out‐of‐pocket costs for travel and lodging. If the on‐site request is the result of a Certified Dealers negligence, improper installation, or service procedures, then the requesting Certified Dealer (or installing Certified Dealer) will be required to participate in the costs associated with the on site assistance. If you have any questions, please feel free to contact Signature Automotive Products Technical Service Department:
U.S. and Canada
(800) 521‐9753
Outside the U.S.
(248) 624‐6011
Fax:
(248) 624‐6169
50695 Varsity Court, Wixom, Michigan 48393 Phone 800-521-9753 • Fax 248-624-6169 • signature-autoproducts.us
PRODUCT RECEIPT AND RETURN PROCEDURES A Certified Dealer is obligated to inspect carefully all products when received from Signature Automotive Products, LLC for agreement with product types, model numbers and quantities ordered, and inspect the damage incurred in shipping or otherwise. Although Signature Automotive Products believes that its products are free from damage and are complete, errors infrequently occur and products may be damaged in transit. If the Certified Dealer notes any damaged product or if quantities or products received do not agree with those ordered, the Certified Dealer must notify Signature Automotive Products Customer Service and Support Department within 24 hours after receipt of the shipment. After that time, Signature Automotive Products ability to respond quickly and effectively will be diminished and it cannot be held responsible for damages or product shortages. There is a 5 day limit (from receipt of shipment) for accepting returns. If Signature Automotive Products is notified after that 5 day limit expires, it will not honor the return. A Certified Dealer must obtain an Authorization from Signature Aftermarket Products for any product returns that a Certified Dealer may wish to make. To obtain an authorization, the Certified Dealer should contact Signature Automotive Products Warranty Specialist in the Warranty Department. Unauthorized returned merchandise of any nature for any reason will not be accepted. For any authorized return of product for any reason other than a shipping error, the Certified Dealer will be liable for all shipping, handling, storage charges or special fees incurred. The Certified Dealer will be charged a 15% restocking fee for merchandise returned for any reason other than product damage or a shipping error.
Warranty Specialist: Phone:
Pete Grasshoff (800) 521‐9753, extension 245
50695 Varsity Court, Wixom, Michigan 48393 Phone 800-521-9753 • Fax 248-624-6169 • signature-autoproducts.us
PROCEDURES RE: DEFECTIVE PARTS AND PART SHORTAGES Defective Parts: Claims for defective parts must be made within 30 days of repair to be eligible for a credit from Inalfa Sunroofs for a replacement part(s). 1. Complete in its entirety a Warranty Claim Form. a. Attach Claim Identification Tag to part after Claim Form has been completed. 2. DO NOT RETURN PARTS TO Signature Automotive Products until you have contacted its Warranty Department for disposition and a Return Authorization Number (an “RA”). 3. Keep the defective part(s) in protected area so as no other damage occur. Credit will not be issued for parts if additional damage occurs after the part has been removed from the unit. 4. If a replacement part is required, order such part using complete Inalfa Sunroofs’ part number shown in the Service Part Catalog. a. The Certified Dealer will be charged for this replacement part and later reimbursed by Signature Automotive Products upon approval by the Warranty Department of the Warranty Claim and the return and inspection of the defective part. 5. The Warranty Claim form and defective part(s) must be received by Signature Sunroofs within 30 days of the repair. Part Shortages: To receive at “no‐charge” a part found to be missing from the sunroof kit, the Certified Dealer must file a Part Shortage Claim within 30 days of receipt of merchandise. 1. Call the Warranty Department with the Batch/Part Number, Invoice Number and Date. 2. The Warranty Department will review the claim and send the missing part regular UPS or other courier service employed from time‐to‐time.
50695 Varsity Court, Wixom, Michigan 48393 Phone 800-521-9753 • Fax 248-624-6169 • signature-autoproducts.us
FREIGHT CLAIMS PROCEDURES FREIGHT DAMAGE – COMMON CARRIER: All Signature Automotive Products packaging has been certified and approved for shipping via common carrier and freight services. Consequently, any damage noted in the product should be covered by the common carrier or freight service. The Certified Dealers has the responsibility to inspect the merchandise received and to note on the Bill of Lading any damage incurred during shipping. Signature Automotive Products responsibility for the shipment of merchandise ceases when the carrier signed the bill of lading at Signature’s shipping dock. If goods are received short or in damaged condition, it is important that the Certified Dealer notify the carrier and insist on a notation across the face of the freight bill of the loss or damage noted by the Certified Dealer. If not done in that manner, no claim can be enforced against the transportation company. If the Certified Dealer subsequently notes a concealed loss or damage not apparent at the time of initial inspection at the time of receipt, the Certified Dealer should notify the carrier immediately and request a subsequent inspection by the carrier. This is absolutely necessary. A concealed damage report must be made within 15 days of receipt of shipment. Unless the Certified Dealer does so in the manner prescribed by the carrier and within the time established by the carrier, the carrier will NOT entertain any claim for loss or damage. Upon joint inspection by the Certified Dealer and the agent for the common carrier, the agent will make grant a concealed damage notation. If you give the transportation company a clear receipt for goods that have been damaged or lost in transit, you do so at your own risk and expense. Signature Automotive Products will assist the Certified Dealer in every possible manner to collect claims for loss or damage, but this willingness on our part does not make us responsible for collection of claims or replacement of material. The actual filing and processing of the claim is your responsibility. FREIGHT DAMAGE – UPS (or a similar small package delivery service) The Certified Dealer must notify Signature Automotive Products within 24 hours of receipt of shipment of merchandise received in poor or /damaged condition by UPS. If the damage is obvious, the Certified Dealer should simply reuse the shipment. If the damage is concealed and not discovered until the box is opened, it is very important that you KEEP THE GOODS IN THE SAME BOX(ES) THAT THEY WERE DELIVERED IN. Notify your Sales Representative or the Technical Services Department toll free at (800) 521‐9753 immediately.
50695 Varsity Court, Wixom, Michigan 48393 Phone 800-521-9753 • Fax 248-624-6169 • signature-autoproducts.us
BACK ORDER PROCEDURES Signature Automotive Products takes pride in its near‐perfect ability to satisfy customer orders within two business days of order receipt. On the rare occasion when we are unable to fulfill the order, we will perform as follows: 1. Signature Automotive Products Customer Service and Support (“CSS”) representative will inform the customer that the complete order cannot be shipped as the customer requests. At that time, we will inquire whether a partial shipment is acceptable. a. If a partial shipment is approved by the customer, all merchandise available will be shipped and invoiced and the unavailable items will be placed on back order. Signature Automotive Products will fill back orders in chronological order. b. If the customer informs CSS that an order should be held until all items ordered can be shipped at one time, the customer must be aware that all items will be held until the last of the ordered items are available, and that extended time could hamper the customer’s ability to deliver products to its customer base. c. If the back order situation persists, the customer should contact CSS to obtain an estimated date of product availability. d. When the missing items become available, the CSS representative will contact the customer and ascertain that the missing item is still required. If so, the items will be shipped and invoiced in the normal manner. If not, the items will be released back to our inventory for access by other customers. e. CSS will use its best judgment in shipping back‐ordered products in order to minimize the customer’s freight charges. If specific or unusual shipping is desired, then the customer must inform CSS of special such shipping instructions. These back‐order procedures do not apply to orders placed on hold by Signature Automotive Products resulting from a customer being in non‐compliance with its credit terms. The CSS staff does not have the authority to over‐ride order‐entry holds placed on an account by the Credit and Collections Staff. The customer must deal with the Credit and Collections Staff directly in order to work out revised temporary terms, if available.
50695 Varsity Court, Wixom, Michigan 48393 Phone 800-521-9753 • Fax 248-624-6169 • signature-autoproducts.us
WARRANTY POLICY Signatures Automotive Products warrants its products for the periods stated in the attached Product Warranty Coverage table. The warranty covers sunroof parts only and excludes glass breakage. In order to receive replacement parts under the warranty program, the installed unit must be registered with Signature Automotive Products by the Certified Dealer through filing of the standard Production/Installation Report, specifying the Vehicle Identification Number and other information specified on the Report. Signature Automotive Products warranty does not apply to any sunroof that has been subject to misuse, abuse, negligence, accident, flood, fire, or other acts of God, nor does it cover inconvenience, loss of time, or loss of vehicle use. Signature Automotive Products neither assumes nor authorizes anyone else to assume for it, any other obligation or liability in connection with its products. Warranty coverage is available on vehicles registered in, and normally operated within, the United States or Canada and subject to normal use. Signature Automotive Products warranty is non‐transferable to subsequent vehicle owners during the warranty coverage period. In the event a defect in the sunroof is discovered during the coverage period, the vehicle owner must contact a local Certified Dealer for an appointment and deliver the vehicle, at his/her sole expense, to such Certified Dealer’s Service Center. Signature Automotive Products will, through such Service Center, repair or REPLACE, within thirty days all parts found by Signature Automotive Products to be defective and subject to such warranty. Signature Automotive Products specifically does not warrant dealer installation or assembly of the sunroof and will not reimburse for such costs. The Certified Dealer should request warranty repair authorization from Signature Automotive Products warranty department prior to the repairs. The National phone number is (800) 521‐9753 The Michigan phone number is (248) 624‐6011 Signature Automotive Products agents, employees, representatives or installers are not authorized to change Signature Automotive Products warranty policy in any way or to grant any other warranty on behalf of Signature Automotive Products. In order to insure warranty validation, maintenance must be performed by a Certified Signature Automotive Products Service Center every 12 months.
50695 Varsity Court, Wixom, Michigan 48393 Phone 800-521-9753 • Fax 248-624-6169 • signature-autoproducts.us
INSTRUCTIONS FOR COMPLETING THE WARRANTY CLAIM FORM Dealers must use a Warranty Claim Form to request warranty reimbursement from Signature Automotive Products. See Signature Automotive Products Warranty Policy and Procedures. Warranty claims cannot be processed if the VIN number was not previously submitted via Monthly Production/Installation Report. All components, including headliner, must be returned for review unless authorized by the Warranty Department 1. Claim Number: Use this number when inquiring about your claim. 2. Dealer Number and Address: Enter the assigned dealer code/number, address, and phone number. 3. Return Authorization #: Enter the Return Authorization Number received from Signature Automotive Products Warranty Department; this RA Number is used by both Signature Automotive Products and the Dealer and allows the Dealer to return the damaged part to Signature Automotive Products. No returns of damaged parts will be accepted without authorization. 4. Warranty Month: Warranty claims must be submitted on a monthly basis to ensure prompt credit and timely data entry and data tracking. Submitting warranty claims for more than one month at a time exposes the dealer and Signature Automotive Products to unnecessary errors and confusion, and such submittals cannot be accepted. 5. Vehicle Identification Number: Enter the VIN of the vehicle; the VIN will be used, along with the sunroof serial number, to verify if the sunroof is still under warranty. 6. Year/Make/Model: Enter the year, make and model of the vehicle being repaired. 7. Kit Serial Number: Enter the serial number of sunroof unit that is installed into the vehicle. This number may be found on the left front water channel. 8. Mileage at Repair: Enter the mileage of the vehicle at the date of the warranty repair. 9. Sunroof Product Type: Enter the model number of the sunroof being repaired (7500/840/925, etc.) 10. Repair Operation: Enter the type of repair; refer to Signature Automotive Products web site or the repair code table in the Warranty Package for a complete list of repair codes. 11. Part Number: Enter the part number of the part being submitted for cost reimbursement. 12. Internal use only: Do not use this area – Signature Automotive Products use only. 13. Prepared By: Signatures of person completing the Warranty Claim Form. 14. Approved By: Signature of the Dealer Representative who is approving the submission.
50695 Varsity Court, Wixom, Michigan 48393 Phone 800-521-9753 • Fax 248-624-6169 • signature-autoproducts.us
Warranty Claim Form Claim Number _____________________ Dealer Number
RA #
Dealer Name
Phone #
Address
Date
City, State, Zip
Warranty Month
Vehicle Identification Number
Year Make/Model
Kit Serial Number
Mileage at Repair
Sunroof Product Type
Repair Operation
Part Number
Internal Use Only
Submitted By: ___________________________
Title: _________________________________
Prepared By: ___________________________
Title: _________________________________
50695 Varsity Court, Wixom, Michigan 48393 Phone 800-521-9753 • Fax 248-624-6169 • signature-autoproducts.us
COMPLETING THE CLAIM IDENTIFICATION TAG This Tag is supplied to all Signature Automotive Products Certified Dealers to assist in organizing and identifying parts being returned to Signature Automotive Products for any reason. No parts are to be returned unless you have received prior authorization and have the Return Authorization Number (RA#) recorded on the Limited Warranty Claim form in the “Authorization Number” box. 1. 2. 3. 4. 5.
Authorized Dealer Code: Enter the Signature Automotive Products Certified Dealer Code. VIN: Enter the VIN number of the vehicle subject to the repair. Mileage: Enter the vehicle’s mileage at the time of the repair. Sunroof Model: Enter the sunroof model number of unit repaired. Description of Failure: Enter the reason part is being returned for credit
50695 Varsity Court, Wixom, Michigan 48393 Phone 800-521-9753 • Fax 248-624-6169 • signature-autoproducts.us
Shipping Methods Domestic LTL (Less than Truck Load) Freight In an effort to supply our customers with superior customer satisfaction and reduced costs, Signature Automotive Products partners with a logistics management firm, Cerasis Inc. Cerasis provides Signature Automotive Products with very competitive rates through a comprehensive, nationwide freight program. Signature Automotive Products will ship all LTL non‐UPS/Fed Ex Shipments via PREPAID or COD. If you do not wish to take advantage of our freight discount, we offer COLLECT shipping, but it is necessary for you to have an account with your designated freight company and we will be unable to pass on our negotiated freight discounts to COLLECT shipments. If you choose to take advantage of our reduced freight cost and ship PREPAID, your shipping charges will be included on your order. Small Package Shipping Signature Automotive Products ships all small packages via UPS ground. FED EX and DHL services are available upon request; as well as, Next day, Second day, or Third day Air transit times.
50695 Varsity Court, Wixom, Michigan 48393 Phone 800-521-9753 • Fax 248-624-6169 • signature-autoproducts.us
PRODUCTION / INSTALLATION REPORT PROCEDURE Certified Dealer Responsibility Upon completion of installation, the Certified Dealer is required to complete the Production/Installation Report and submit the Report to Signature Automotive Products. This information serves as a basis for validating warranty coverage on sunroof repairs, as well as provides valuable information to Signature Automotive Products to share in summary form with its dealer network for information and marketing use. A warranty claim submission will be compared to Signature Aftermarket Products data base of VINs and other information gathered from the Production/Installation Reports, and claims not matching will be denied if an installation record is not in our database. Some unauthorized installation facilities periodically install Signature Automotive Products obtained from other than authorized sources, and many times the installation is not done according to Signature Automotive Products high installation practices, or older sunroofs may be recycled into newer or different vehicles. Only by maintaining a certifiable production and installation data base can Signature Automotive Products weed out unauthorized and non‐compliant installations. Production/Installation Report data includes the following: o o o o o o o o o
Date of Product Installation Sunroof Kit Number (Batch Number) Certified Dealer Code Certified Dealer Center Certified Dealer Address Sunroof Model Year Make/Model of Vehicle Vehicle Identification Number Odometer Mileage on Date of Installation
The information gathered from the Production/Installation Reports also provides valuable field information for our technical and sales staffs that enables them to better assist our entire dealer network. NOTE: Once the information noted above has been recorded, the entire owner’s manual warranty card must be placed in the vehicle prior to delivery to the dealer’s customer. This is a mandatory procedure for all installations.
50695 Varsity Court, Wixom, Michigan 48393 Phone 800-521-9753 • Fax 248-624-6169 • signature-autoproducts.us
OEM WARRANTY REPAIRS Any warranty repairs or service required on any program performed by Signature Automotive Products for any OEM account, i.e. Ford, Chrysler, General Motors, Toyota, Honda, etc., is to be charged (billed) by the company performing the repairs directly to the OEM Dealership requesting the repairs. This procedure is by direction of the OEM accounts to Signature Automotive Products. Signature Automotive Products is not part of Inalfa Industries original equipment division, which is Inalfa Roof Systems. Signature Automotive Products cannot assist with OEM repairs – that is strictly between the OEM Dealership and the company performing the repairs. The billing for such OEM repairs is expected to be at the normal labor rate and service part pricing established by the authorized Signature Automotive Product dealer in relation to his/her business location. No parts are to be submitted to Signature Automotive Products for credit consideration nor will any billing be accepted by Signature Automotive Products for repair parts used on any OEM vehicle unless prior authorization has been received from Signature Sunroofs. If questions arise, please contact Signature Automotive Products at (800) 521‐9753.
50695 Varsity Court, Wixom, Michigan 48393 Phone 800-521-9753 • Fax 248-624-6169 • signature-autoproducts.us
PRODUCT WARRANTY COVERAGE
Sunroof Model
Time and Mileage Limitations
Coverage
Transferable to Another Owner
925/840/845/750 Signature Series Moonroofs
Life Time to the Original Owner.
Parts Only
No
770(EVO) FF/SF/Sport Moonroofs
6 years or 60,000 miles, whichever occurs first
Parts Only
Yes
750/840/925 Moonroofs
6 years or 60,000 miles, whichever occurs first
Parts Only
Yes
300 and 450 Spoiler Sunroofs
Parts Only
No
Inalfa Pop‐Up Sunroofs (700)
3 years or 36,000 miles, whichever occurs first 3 years or 36,000 miles, whichever occurs first
No
Swing Electric Folding Roof
3 years
Parts Only Parts Only
No
50695 Varsity Court, Wixom, Michigan 48393 Phone 800-521-9753 • Fax 248-624-6169 • signature-autoproducts.us
