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Critical Information Summary 50GB Home Bundle Information about the service Service description This service is a bundle which includes the Foxtel Broadband on ADSL 50GB/mth service and the Foxtel Home Phone service. Each bundled service must be connected at the same physical address. This bundle is not available to all areas, homes or customers. Please contact us to check serviceability. If you bundle this service with a Foxtel TV subscription from Foxtel you may be eligible to take advantage of certain bundle benefits, including bundle pricing and the option to take up a 12 month minimum plan term. For further information on Foxtel bundled services and the application of bundle benefits visit: foxtel.com.au/ homebundles
Minimum term This service is available on a 24 month minimum term. A 12 month minimum term option is available for this service when it is bundled with a Foxtel TV subscription from Foxtel. Your minimum term will commence on the date of activation of the first service in your bundle.
Broadband allowance 50GB/mth data allowance. Any data you don’t use in a billing period expires at the end of that billing period. If you exceed your monthly data allowance in a billing period, your broadband speed will be slowed to 256kbps until the start of the next billing period. If you have a Foxtel TV subscription, slowing of broadband speeds will not affect streaming of Foxtel video content.
Home phone inclusions The Foxtel Home Phone service includes the following features for use within Australia: standard local and national calls to landline call types only; Caller ID/Number Display; and Voicemail.
Fair use policy The Foxtel Fair Use Policy applies to this bundled service. See further at: foxtel.com.au/fairusepolicy
Information about pricing Minimum monthly fee $80/mth on a 24 month minimum term. $65/mth on a 12 month minimum term (plus monthly Foxtel TV subscription fees) if bundled with a Foxtel TV subscription. $65/mth on a 24 month minimum term (plus monthly Foxtel TV subscription fees) if bundled with a Foxtel TV subscription.
Total minimum plan cost The minimum amount you will pay for this service on a 24 month minimum term is $1979 (based on a minimum monthly fee of $80, plus a $0 broadband activation fee, a $0 Foxtel Hub (Foxtel’s WiFi modem) self-installation fee and a $59 standard home phone connection fee). The minimum amount you will pay for this service (if bundled with a Foxtel TV subscription) on a 12 month minimum term is $1308 (Entertainment) to $2616 (Platinum HD) (based on a minimum monthly fee of $90 to $199, plus a $59 broadband activation fee, a $110 Foxtel Hub (Foxtel’s WiFi modem) self-installation fee and a $59 standard home phone connection fee). The minimum amount you will pay for this service (if bundled with a Foxtel TV subscription) on a 24 month minimum term is $2219 (Entertainment) to $4835 (Platinum HD) (based on a minimum monthly fee of $90 to $199, plus a $0 broadband activation fee, a $0 Foxtel Hub (Foxtel’s WiFi modem) self-installation fee and a $59 standard home phone connection fee). Above min costs are based on all services being active for the longest minimum term. Individual services’ minimum terms may apply as advised above. You are not required to take all services for the longest minimum term.
Further information on those charges is available in the Foxtel Broadband & Home Phone Price Guide at foxtel.com.au/priceguide
Home phone connection charges There is no connection fee for most transfers of an existing standard home telephone line. Otherwise, fees apply for a new telephone line without technician visit - $59; new telephone line with technician visit - $125; new telephone line or transfer with technician visit and cabling work - $299. These fees may apply based on connection type, customer premises type or location. We will advise you if this is the case.
Early termination fees & other charges If you cancel this service (including transfer to another service provider) before the end of the minimum term, you will be charged an Early Termination Fee (ETF) in most cases. The ETF (for each cancelled service) will be a maximum of $300 for a Foxtel Broadband on ADSL service and $150 for a Foxtel Home Phone service, at the start of the relevant minimum term for those services. The ETF for each service decreases by equal instalments each month that you remain on the relevant minimum term for each service. Any set up fee instalment payments must also be paid out in full if you cancel your service prior to the end of your instalment period. If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know if this happens. Installation and equipment fees may change based on customer premises type or location. We will advise you if this is the case.
Home phone call charges Charges apply to the following call types and services: calls to mobiles; calls to 13 numbers and standard national SMS; calls to premium numbers, 1234 and 12456; calls to satellite numbers; calls to international numbers (which vary depending on the country you are calling); and Home Phone Extras.
Other information Changes You may upgrade your broadband plan at any time and downgrade your broadband plan if it has been in place for at least 30 days, at no charge and without affecting the existing minimum term for this service. An upgrade will happen immediately while a downgrade will happen at the end of the billing period. Further information on broadband plans to which you may wish to switch is available at foxtel.com.au/homebundles If you take a bundle and you cancel a service in your bundle during the minimum term, in most cases an ETF will apply for the relevant service you cancel. Charges for the remaining services will change to the new bundled price or standard fees (as applicable) for those services and the minimum term will continue to apply to those services.
Understanding your bill We will issue you the bill for this service each month (or as otherwise agreed). Each bill will contain the minimum monthly fee in advance, and any usage or other applicable fees. A list of fees is set out in the Foxtel Broadband & Home Phone Price Guide foxtel.com.au/priceguide
Moving to the National Broadband Network (NBN) & other plans We may elect to move your service to another Foxtel service, including a Foxtel Broadband on NBN service (as applicable), that we believe is reasonably comparable to your current plan, by giving you at least 30 days’ notice. If we elect to move you to another Foxtel service (other than a Foxtel Broadband on NBN service) and this transfer adversely affects you (other than in a minor way), you may cancel your service, provided you notify us of your intention to do so within 14 days of receiving our notice regarding the move. If you cancel in this way, you will not need to pay any otherwise payable ETF. If we notify you of our intention to migrate you to a Foxtel Broadband on NBN service, and you do not wish to migrate to the NBN, you must notify us of this within 14 days of receiving our notice regarding the proposed move. If you provide this notice we will continue to provide Foxtel Broadband on ADSL to you until we are required to disconnect this service and move you to the NBN.
Call and data usage information To check your usage, please visit foxtel.com.au/myaccount
We may request an upfront prepayment from you before installing and/or activating this service. Billing for this service is designed to be paperless and we recommend that you pay your bills by direct debit via EasyPay. We can set this service up for you and bills will be available in your My Account online (if you want to receive a paper copy, a fee of $1 will be applied per copy). If you wish to pay your bills by another method, a monthly account processing fee of $3 will be applied to each bill.
How to contact Foxtel If you have any questions about your service, connection or technical support, you can contact us by logging onto foxtel.com.au/support or calling us on 131 999. For more information you can also visit foxtel.com.au/homebundles
Complaints If you experience problems or have a complaint about your subscription TV or broadband service, you can obtain information on how to resolve those issues at: http://foxtel.com.au/about-foxtel/contact This document is a summary only. Full legal terms and conditions applying to this bundle service are available at foxtel.com.au/customerterms
Further resolution processes If you are not satisfied with the resolution of your broadband or home phone service problem or complaint, you can contact the Telecommunications Industry Ombudsman by calling 1800 062 058 or visiting http://tio.com.au/about-us/contact-us
