Transcript
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VoIP Telephone Systems
Professional VoIP Solutions (Voice over Internet Protocol) Small and Home Office Phones Small/Medium Business Switchboard Corporate PABX Solutions Hosted PABX Solutions LCR (Least Cost Routing) Internet Solutions
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About CIWEALTH At CIWEALTH we believe that there are four main factors which will influence your buying decision: Product: CIWEALTH sources products from a number of the leading B2B2C VoIP telecommunications, IT and connectivity distributors. This enables us to offer you the most reliable and state of the arts VoIP systems in the world. Service: CIWEALTH is a company that is dedicated to offering the highest level of service in the industry. We are in the process of creating a national service footprint and our highly skilled technical staff is trained to offer the best service on the products we sell. Training on the use of all hardware, software and devices is part of our excellent service to all our clients. Price: CIWEALTH selects and offers to its customers only premium products at the best prices. Our consultants are well trained to structure each proposal to match our customer’s needs. People: Not only do we undertake to offer the best Product, Service and Price to our customers but also strive to build long term relationships.
CRISTINEL ISTRATESCU Owner/Sales Executive
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Products and Services Why CIWEALTH VoIP
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Vox Supafone
Basic VoIP Phone
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GWS-Switchboard
Small Business Switchboard Solution
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3CX Phone System
Professional VoIP PABX
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GWS Cloud PABX
Hosted 3CX PABX
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GWS-LCR
Least Cost Routing international calls
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Connectivity
ADSL, Wireless and Satellite Internet Solutions
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GWS-Support / GWS-SLA
1st and High Level Remote and On-site Support
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Requirements and Info
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3CX Features
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Camera Surveillance
Stay at home, stay connected Around the corner, around the globe
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Why CIWEALTH VoIP Having the right phone system is crucial for any business and or organizations. Traditional phone systems come with a hefty price tag and often need regular maintenance and upgrades to cope as your business expands. If you are operating in multiple locations the VoIP PABX is the perfect system for you. Have you ever imagined transferring a call from your main office to your sales expert in another country without expensive international call costs? Virtual phones can improve the productivity of your business and lets you provide excellent customer service with none of the drawbacks of traditional phones. Benefits Reduces national, international and cell phone call costs. Free interbranch calls, free calls on the Vox network. GWS-LCR (Least Cost Routing) for international calls. System scalable and upgradeable. Excellent support, SLA, long-time experience in VoIP.
Requirements Dedicated ADSL line/dedicated band width for Voice. GWS recommended ADSL router. Dedicated network (physically separated or Voice VLAN) for VoIP. SIP account/SIP trunk. Info On a 4MB ADSL line, using Codec G729, you are able to make 8-10 concurrent calls. Uncapped ADSL is not recommended.
Voice quality depends on internet quality. If our technicians are not convinced of your internet reliability, we will not install a VoIP system on your premises!
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Vox Supafone Features Dual-mode phone and multi-line calling The Gigaset A58H lets you switch between internet and fixed-line phoning at the touch of a button - so you can easily choose the type of phoning that suits your needs. Up to 3 people can make calls at the same time - up to 2 VoIP calls and 1 fixed-line call. For VoIP calls or the configuration of your internet telephony you don't even have to switch your PC on. With up to 6 handsets you can even experience the convenience of multi-line calling.
Vox Supafone
Benefits Save on call costs Earn rebates on incoming calls Multiline flexibility: register up to 6 handsets 2 parallel VoIP and 1 fixed line call Energy-saving ECO DECT technology Requirements An ADSL line An ADSL internet account Uncapped ADSL accounts are NOT recommended A router or ADSL modem Renta l
Outright Purchas e
Vox Suppor t
GWS Installation
GWS Support
GWS SLA
GWS LCR
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4
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Additional Handset
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GWS Switchboard
Small Business Solution
The Gigaset DX800A all in one is the professional multiline desktop phone for small offices and home offices. It can be configured to either IP with ISDN, or IP with fixed line. Gigaset DX800A
Features
Up to 4 parallel calls Expandable up to 6 multiple handsets 3 answering machines Large (3,5”) TFT-Colour Display with intuitive user interface CTI for direct dialling from Outlook contacts directly via PC HDSP sound for internal and external calls Best quality hands-free Large Address book Supports email notification (subject, header, time and date, begin of message) and Info services Date reminder function Calendar Time, date and call duration displayed Live recording of calls Configurable function keys
Gigaset DX800A
Internal transfer of external calls LAN switch: 10/100/1000 Mbit WEB-Interface Save and load of configuration settings from/to PC Multiple provider configuration Codecs: G.711, G.722, G.726, G.729 QoS: ToS. Diffserv Headset connection: corded 2,5 mm, Bluetooth Fax connection port
Requirements Dedicated ADSL line for VoIP SIP account Rental
Outright Purchase
GWS Installation
GWS Support
GWS SLA
GWS LCR
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4
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Additional handsets
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3CX Phone System 3CX Phone System for Windows is a software-based IP PBX that replaces a proprietary hardware PBX / PABX. 3CX’s IP PBX has been developed specifically for Microsoft Windows and is based on the SIP standard, making it easier to manage and allowing you to use any SIP phone (software or hardware). A software-based IP PBX / PABX offers many benefits: • • • • • • •
Easier to install & manage via web-based configuration interface Far less expensive to purchase and expand than a hardware-based PBX / PABX Improve productivity with presence, desktop based call control and extension management No need for separate phone wiring – phones use computer network, easy hot desking! Deliver mobility by allowing employees to work from home using a remote extension Choose between popular IP hardware phones or softphones – no vendor lock in Save on monthly call costs using SIP trunks, VoIP providers or Skype Connect!
Key Features: Complete phone system – Provides call switching, routing & queuing Purchase cost dramatically lower than a traditional hardware PBX Scalable – Unlimited extensions and phone lines. No proprietary expansion modules needed! Web based configuration & status indication – Easy phone system management! Unified Communications – Receive voice mail via e-mail & see user presence Auto Attendant (e.g. 1 for sales, 2 for support, etc.) Reduce long distance and inter office call costs No more expensive proprietary system phones – Use standard SIP phones
Rental
Outright Purchase
GWS - Installation
GWS - Support
GWS - SLA
GWS - LCR
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3CX Phone System (continued)
Yealink T28P – EXP39
Yealink T26P
Yealink T22P
Key Features (continued): • Eliminate the phone wiring and make moving offices easier • Easy call control, presence and extension management • Click to Dial & Call Pop-up for Microsoft Outlook • Receive & Make calls via the standard PSTN using VoIP Gateways or cards 3CX MyPhone • See status/presence of other users • Launch calls from Microsoft Outlook or phonebook • Transfer calls to other users • Divert calls to voice mail • Monitor queue calls (if users have the right to) • See missed, inbound and outbound calls • Create and manage conference calls • Configure call forwarding options when away or out of the office 3CX SoftPhone (Windows, Android, IPhone) • Quick and simple installation • Easy to use, intuitive user interface with dial pad and buttons • Make free inter-office calls from wherever you are to save costs • Ability to see presence of colleagues • View call history, Company phone book • Easily setup conference calls • Manage voice mail 3CX Hotel Module • Modern, software based VoIP Hotel PBX
Gigaset A850IP
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3CX Phone System (continued) Key 3CX Call Centre Features: Advanced Real time Queue Statistics • Monitor queue status • Review the number of callers in a queue Log agents in and out of queues Advanced Agent Statistics • Time an agent logged in/out of the queue • Review the number of answered/unanswered calls • Average and longest wait time and more • Wallboards Call Back Feature • Allow your customers to hang up and retain their position in the queue • The customer is called back when an agent becomes available • Call back notification emails are sent to the supervisor Additional Queue Strategies • Round Robin • Longest Waiting • Least Talk Time • Fewest Answered • Hunt By Threes – Random • Hunt By Threes – Prioritized
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3CX Phone System (continued) Key 3CX Call Centre Features (continued): SLA Alerts • Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time • Events are logged in order to meet customer service requirements • SLA notification emails are sent to the supervisor Listen in • Supervisors can screen calls by listening in without the agent and caller knowing about it Listen and Whisper • The supervisor may need to relate some important information to the agent without the customer hearing Barge in • The supervisor can enter the call and assist the agent and customer All the above features make it possible for your business to dramatically increase its employees productivity and boost sales at an affordable price.
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GWS Cloud PABX
PSTN Telkom Vodacom, MTN, …
Your Switchboard and your additional handsets are extensions of our GWS 3CX Cloud System. Local, national and cell phone calls are routed through your SIP account. International calls are routed through GWS-LCR. Benefits Access to all 3CX features: Ring Groups, Call Queues, Auto Attendant, Call Forwarding, Call Reports, Call Recordings, Music on hold . . . Integration of Soft Phones. GWS international LCR. No need to buy your own 3CX Phone System. Equipment on rental.
GWSLCR
Requirements Dedicated ADSL line for VoIP and SIP account. Rental per VoIP line.
Internet
Rental
Outright Purchase
GWS Installation
GWS Support
GWS SLA
GWS LCR
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GWS-LCR Least Cost Routing international calls We specialize in the routing of international calls, developed through our German Engineer on a Least Cost Routing principal. To this end we work with national/international providers and use our own Gateways in South Africa and Europe. Calls are routed over the internet, which makes internet connection a prerequisite. Free Trial Period We recommend a trial period of 4 weeks, whereby we make a Gigaset handset available to the client on a proof of concept basis. The Trial Period is for free. No costs for rental and installation. We only charge for the call costs (itemized billing). Once the client approves the system there are different possibilities: • 3CX Phone System or GWS Cloud PABX. • If the client is only making international calls from 1 or 2 extensions, we will install Gigaset handsets, connected to our system. • GWS Switchboard. One VoIP line is linked to our GWS-LCR System. • Should the client have a VoIP System, a trunk is configured to our Gateway. International calls are then routed over our Gateways. Requirements for Trial Period ADSL line for VoIP ADSL account ADSL Router
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Supafone for international calls Supafone is connected to the GWS System. International calls are routed through GWS-LCR. (Trial Period)
PSTN Telkom Vodacom, MTN, …
GWSGWSLCR LCR
GWS Switchboard Local, national and cell phone calls are routed through a SIP account configured on your Switchboard (No 3CX features available). International calls are routed through GWS-LCR.
Internet
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3CX Bridge to GWS 3CX Phone System Local, national and cell phone calls are routed through your 3CX Phone System. International calls are routed through GWS-LCR.
PSTN Telkom Vodacom, MTN, …
Internet
GWSGWSLCR LCR
Internet
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GWS Connectivity Vox ADSL Data only 1 free GB monthly
Line + Data 2 free GB monthly
You pay Vox for the data and Telkom for the ADSL line rental separately Recommended for all Vox Voice products
You pay Vox for the data and ADSL and pay Telkom for the line rental separately Recommended for all Vox Voice products
Wide reaching affordable satellite broadband YahClick offers a cutting-edge broadband satellite service to South African consumers and businesses that will deliver reliable, high-speed internet connectivity to users in both rural and urban areas with limited or no internet access, at costs comparable to current terrestrial services like ADSL and 3G. While traditional satellite technology utilises broad single beams covering entire continents and regions, YahClick's Ka-band spot beams provide coverage over highly targeted areas, which simply means more reliability, greater efficiency on the ground, smaller antennas and lower costs for the end user. Wireless Internet Kawuleza’s provides high speed wireless internet with guaranteed low contention ratios and very low latencies which are perfect for internet, VoIP and content services . With our own installation teams and our independence from the fixed line infrastructure such as ADSL, Kawuleza is able to install new customers (within our coverage area) typically within 5 days of placing the order. Kawuleza offers high reliability and high quality of service at an extremely competitive price. Kawuleza Connect currently offers coverage in Cape Town and Johannesburg. Wireless Internet Super Link internet & communications is an IT based company that specializes in internet distribution and wireless wide area networking. We provide a range of solutions for lodges, guest houses, internet cafes and housing estates. Super Link uses a next generation network which boasts speeds of 1Mb to 100Mb connections. Our network solution is perfect for gaming with very low latencies.
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GWS-Support Our Support Help Desk is available from Monday to Friday 07:00 to 17:00 for 1st line-, remoteand on-site support. In case of emergency we are also reachable out of office hours. 1st lineand remote support will be charged per service request, every quarter of an hour. On-site support will be charged hourly plus travel costs. After office hours we will charge premium rates.
GWS-SLA - Service Level Agreement Our Support Help Desk is available from Monday to Friday 07:00 to 17:00 for 1st line-, remoteand on-site support. In case of emergency we are also reachable out of office hours. SLA includes: • Permanent monitoring of connectivity • Unlimited 1st line- and remote support • On-site support up to 2 hours per service request excluding travel costs • Updating and upgrading of your system Reaction time: • 1st line and remote support within 1 hour • On-site support Gauteng within 24 hours • On-site support South Africa within 72 hours Solution time: • One working day, unless unavailability of hardware or 3rd party supplier latency • After office hours we will charge premium rates • Travel costs are not included All equipment should be insured and must be lightning and surge protected. Equipment damaged by lightning will not be replaced at GWS costs.
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Requirements and Info Internet connection: All our phone systems and services are based on VoIP (Voice over Internet Protocol) , which makes internet connection a prerequisite. The demand on bandwidth depends on your simultaneous calls. SIP account: SIP (Session Initiation Protocol) is a signalling protocol that allows you to make voice calls over the internet. Network: GWS also recommends a dedicated network for VoIP. Data and voice has to be separated on the LAN. Either a dedicated physical network or logically separated through VLAN configuration. Fail over: VoIP works on the internet. In case of temporary non-availability of internet our products are provided with fail over capability to at least one fixed line or one ISDN line. GWS Cloud PABX is a hosted 3CX IP-PABX solution. That means, your extensions are remotely connected to our system. You choose and rent the amount of VoIP lines dependent on simultaneous call requirement. The number of handsets is unlimited and can be situated at different locations. A fantastic possibility to connect your national and international branches to one system. All calls to extensions are internal calls and free of charge. Our Cloud PABX is hosted on a HP Server at Vox Telecom, band width and availability is are garanteed. 3CXPhone: 3CXPhone is a FREE software you can use to make and receive phone calls from your computer, Android phone, IPad or IPhone. Ideal for staff on business trips. The 3CXPhone is configured as an extension on the 3CX system and not depended on any location.
Support: GWS offers excellent support options. Our Support Help Desk is available from Monday to Friday 07:00 to 17:00 for 1st line-, remote- and on-site support. In case of emergency we are also available after office hours. We recommend an SLA (Service Level Agreement).
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Features General Phone System Features Call Logging, Call Reporting Blind Call Transfer, Attended Call Transfer Call Forward on Busy or No Answer Call Routing by DID and Caller ID Conference Calling Auto Attendant / Digital Receptionist Voice Mail / Music on Hold Ring Groups & Hunt Groups Central Phonebook Call by Name Call Queuing Call Recording Call Parking and Pickup MWI - Message Waiting Indicator BLF Status Updates Conference Rooms Intercom / Paging Ring Extension and Mobile Simultaneously Softphones Supports Windows, Android 1.6 and iPhone 4.0 and Up Manage Softphone from Management Console Includes Tunnel to Avoid NAT Problems Auto-Provisioning Remote Configure SIP Standards Support Fully Supports RFC 3261 SIP Forking Establish SIP Trunks with other SIP Servers
Management and Scalability Web-Based Management Console Configuration Wizard Real Time Web-based System Status Integrated Web Server Backup and Restore Firewall/NAT Friendly Configuration of External Extensions via Tunnel MS Windows Server Certified Integrated Enterprise Database (PostgreSQL) VM Ware / Hyper V
3CX Web-based Utility Transfer Calls Shows Incoming Calls Shows Caller ID Shows Personal Call History Divert Calls to Voice Mail Queue Monitoring Shows Status of Other Extensions Run as Presence Monitor with Desk Phone 3rd Party Application Integration
Unified Communications & Mobility 3CX MyPhone Self-Service User Portal Advanced Forwarding Rules Based on Caller ID, Time and Type of Call Make Video Calls Receive Voice Mail via Email Integrate Branch Offices with 3CX Bridges Standards-based Presence Information Integrated Fax Server Receive Faxes via Email as PDF Receive Email Notifications for Missed Calls IP Phone Management Automatic Phone Provisioning Remotely manage IP phones Manage IP Phones Network-Wide Plug and Play Support Provision Network-Wide with Correct Settings Restart one or all Phones Remotely Manage Firmware Network-Wide
Microsoft Outlook Integration Salesforce Integration HTTP API to Integrate with any Web CRM Microsoft Exchange 2007 / 2010 UM Devices and Providers Supports Popular IP Phones Supports VOIP Gateways & cards Make and Receive Skype Calls Supports Popular SIP /VoIP Providers SIP Trunking Support Free Communication Links to 3CX and other SIP Servers Codecs (Voice Compression) G711 (a law and u law) GSM Speex IIbc G722 G729*
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Telephone and PC connected to AP Wireless Link
Wireless bridge
Router Telephone and PC connected to AP 3CX Phone System Itemised telephone bill for every household Bandwidth Monitor Itemised internet usage for every household
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Wireless IP Cameras • • •
Connected to the local network or remote through the internet HD/megapixel technology allows detailed images to your surveillance applications Designed for day and night conditions
Access Control System • • • •
A video phone at the Boom Gate Visitor dials tenants extension number Tenants communicate with visitors on their video phone Allows entrance with dial code on the phone
Camera Surveillance • • • •
Cameras can be installed indoors or outdoors Monitoring from PC or remotely from the Cell Phone via internet Surveillance recording possibilities Enhances safety and security
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Phone System • Reception Switchboard • Speed dial and BLF • Unlimited extensions and phone lines • Phone number for every household • Itemised bill for every number • Voice Mail system for every extension • Call forwarding • Call recording • Least Cost Routing • Wide range of telephone hardware • Softphone installation on Laptop, Android and Apple IPhone/IPad • Cheap call rates per minute (excl. VAT): national R 0.34 – cell phone R 0.71 to R 0.82 • Line rental per month: R 70.00 • Number rental per month: R 25.00 • Once off setup per line: R 650.00 • Possibility to rent handsets • Month to month contract • Excellent Support
Basic Cordless IP Phone Siemens Gigaset AH510IP Up to 6 handsets and 2 simultaneous calls
GWS-Switchboard Siemens Gigaset DX800A Up to 6 additional handsets (Gigaset E49H) and 4 simultaneous calls
Advanced Cordless IP Phone Siemens Gigaset E49H Up to 6 handsets and 2 simultaneous calls (Also additional handsets to the GWS-Switchboard)
Wide range of Yealink IP Phones Advanced IP handset Page 18
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Call rates (incl. VAT) Local
Long distance
Vodacom
MTN
Cell C
8-ta
Telkom
R 0.65
R 0.65
R 1.29
R 1.29
R 1.29
R 1.29
GWS
R 0.39
R 0.39
R 0.81
R 0.81
R 0.89
R 0.93
Savings ZAR
R 0.26
R 0.26
R 0.48
R 0.48
R 0.40
R 0.39
40.00%
40.00%
37.21%
37.21%
31.01%
27.91%
Savings %
ill Itemised phone b
Wireless Internet 1 MB/s
2 MB/s
2 GB
R 449.00
R 599.00
5 GB
R 569.00
R 719.00
10 GB
R 689.00
R 839.00
Installation: Once off from R 999.00
Internet:
Telephone:
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No Telkom line No cable theft Uptime rate 99,9% Very low latency Excellent support Guaranteed band width
No Telkom line No cable theft Cheap call rates, Itemised phone bill for every household Call forward, Voice mail, Call recording, Intercom Remote extension on PC, Android phone or Apple IPhone/IPad No costs for internal calls Page 19
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Thank you
Cell: 072 858 0708
Vox: 087 802 5052
Fax: 086 567 1690
email:
[email protected]
web: www.ciwealth.co.za
