Transcript
Alcatel-Lucent OmniPCX Office
Alcatel-Lucent IP Touch 4028 Phone Alcatel-Lucent 4029 Digital Phone
User manual Introduction
How to use this guide
Thank you for choosing a telephone from the IP Touch 4028 Phone/4029 Digital Phone range manufactured by Alcatel-Lucent. Your IP Touch 4028 Phone (IP set)/4029 Digital Phone (digital set) terminal has a new ergonomic layout for more effective communication.
• Actions
• Keypad Lift the receiver.
2ab
5
A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program
c
jkl
ef
3d
Hang up.
your telephone.
a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section,
mno
6
Numeric keypad. Alphabetic keypad.
2
Specific key on numeric keypad.
communication is even more convenient using the audio keys (loudspeaker, hands free), • Navigator
using the convenient alphabetic keypad, you can call your correspondents by name.
Move the navigation key up, down, to the left or to the right. To go back one level (press and release) or to return to the welcome page (press and hold) ; during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return to the telephone screens.
• Display and display keys Smith John
…
• Audio keys
Partial view of display.
Loudspeaker., hands free.
Display key.
Adjustment “reduce”. Adjustment “increase”.
• Programmable keys and icons
• Other fixed keys
Line key.
Fixed key.
Icon corresponding to key.
MENU key. Voice mail access key.
• Other symbols used Means that the function is accessible from the Menu page. Means that the function is accessible from the Perso page. Means that the function is accessible from the Info page. Means that the function is subject to programming. If necessary, contact your installer. These symbols can be supplemented by small icons or text.
3
How
Contents Toc
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6 1.
1.1 1.2 1.3
2.
7.
Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transfer a call to the voice mailbox of an absent party . . . . . . . . . . . . . . . . . . . . . . . . . . Three-way conference with internal and/or external correspondents (conference). . . . Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p.13 p.13 p.13 p.14 p.14 p.14 p.14 p.15 p.15 p.15 p.15
8.
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 5.13 5.14
Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering briefly in place of the operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . Modify the automated attendant welcome message remotely . . . . . . . . . . . . . . . . . . . . .
p.17 p.17 p.17 p.17 p.17 p.18 p.18 p.18 p.18 p.18 p.19 p.19 p.20 p.20
9.
p.21 p.21 p.21 p.21 p.21 p.22 p.22 p.22 p.22 p.22 p.23 p.23 p.23 p.23 p.23 p.24 p.24
Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25 Finding out the cost of an outside call made for an internal user from your terminal . . . p.25 Call duration restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26 8.1 8.2 8.3 8.4 8.5 8.6 8.7 8.8 8.9 8.10 8.11 8.12 8.13 8.14 8.15 8.16
Initiate a 'Meet me' conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16 Join a 'Meet me' conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
Selecting calls to be diverted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activate/disable the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Personal assistant : reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . . Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . Applying a selective diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diverting all group calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cancelling a specific diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25 7.1 7.2 7.3
'Meet me' conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16 4.1 4.2
5.
p.9 p.9 p.9 p.9 p.10 p.10 p.10 p.10 p.11 p.11 p.11 p.11 p.12
During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 3.11
4.
Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . Make calls via your programmed call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling from the common directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Filtering calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . . Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keep in touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9 6.10 6.11 6.12 6.13 6.14 6.15 6.16 6.17
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13
3.
6.
Description of the screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Erase a programmed key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p.26 p.26 p.26 p.26 p.27 p.27 p.27 p.27 p.28 p.28 p.28 p.28 p.29 p.29 p.29 p.29
ACD : Agent set - Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.30 9.1 9.2 9.3 9.4 9.5 9.6 9.7 9.8 9.9 9.10
Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Open an agent session (login). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ACD application welcome screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The four operating statuses of the agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the operating status of the set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Integrating another group/leaving a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supervising group mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p.30 p.30 p.30 p.30 p.30 p.30 p.31 p.31 p.31 p.31
Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
5
Getting to know your telephone Adjust the tilt of the screen Handset
Display and display keys Contains several lines and pages providing information on calls and the functions accessible via the 6 keys associated with the words on the screen.
LED
Transfer icon: pressing the key next to this icon allows you to program or change the transfer function.
• •
Headset connected.
Appointment programmed.
Silent mode activated.
Telephone locked.
Flashing green: incoming call. Flashing orange: alarm.
Display keys: pressing a display key activates the function shown associated with it on the screen.
Navigation OK key:used to validate your choices and options while programming or configuring.
Left-right navigator: used to move from one page to another.
Alcatel-Lucent IP Touch 4028
Up-down navigator: used to scroll through the content of a page.
Socket for connecting headphones or a Hands-free / Loudspeaker unit
Back/Exit key: to return to previous menu (short press) or return to first screen (long press) ; during a conversation, provides access to welcome screens (Menu, Info, ...) and to return to the conversation icon screens.
Welcome screens Menu page: contains all functions and applications accessible via the keys associated with the words on the screen. Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. Info page: contains information on the telephone and the status of its functions: name, telephone number, number of messages, activation of transfer function, appointment reminder, etc.
Call display
Alphabetic keypad
Incoming call.
Call in progress or outgoing call.
Audio keys Hang-up key: to terminate a call. Hands-free/Loudspeaker Key: to make or answer a call without lifting the receiver. • Lit in hands-free mode or headset mode (short press). • Flashing in loudspeaker mode (long press).
Call on hold*.
Intercom/Mute key: • During a conversation: press this key so that your correspondent can no longer hear you. • Terminal idle: press this key to answer calls automatically without picking up the receiver. If you get two calls at the same time, you can switch from one call to the other by pressing the display key associated with each call.
To adjust the loudspeaker or handset volume up or down
Extension unit
Left-right navigator: used to check calls.
Function keys and programmable keys Guide key: used to obtain information on functions of the 'menu' page and to program key of the 'perso' page. An extension unit can be fitted to your telephone. This provides additional keys which can be configured as function keys, line keys, call keys etc. To affix labels: push the holding strip of the unit backwards to you and lift it. Install the label under the keypad, in the housing designed for, and place the keypad back into position.
6
Messaging key to access various mail services if the key flashes, a new voice message or a new text message has been received. 'Redial' key • To access the 'Redial' function(short press). • Call back on the last 10 number dialled (long press). Programmable key (F1 and F2 keys) Lit when the function associated with the key is activated.
1
Description of the screens Other
Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator 1.1
is used to access all the direct call keys (apart from those displayed by default). Direct call keys are programmed or modified via the Information key.
Welcome screens
Menu page
Perso page
Info page
Time and status icon Date
Scroll bar: shows the position on a page
Call forwarding icon: Stationary: no forwarding activated. Rotating: forwarding activated - blue: immediate forwarding - orange: forwarding if busy or absent
Info page: contains information on the telephone and the status of its functions: name, telephone number, number of messages, activation of transfer function, appointment reminder, etc.
Displays the content of the page selected
Menu page: contains all functions and applications accessible via the keys associated with the words on the screen. From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment, lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling back one of the last numbers or intercepting calls.
Left-right navigator: used to move from one page to another.
Up-down navigator: used to scroll through the content of a page.
7
Description of the screens
1 1.2
Call management screen
Date
Incoming call icon
1.3
Application screen
Time and status icon
Date
Application name
Time and status icon
Call holding icon
Pop-up display of functions accessible while the call is taking place
Call in progress icon Application screen
Incoming call presentation screen. This screen is temporarily displayed when a call arrives and shows the name and/or number of the caller.
Events screen
Application screen: displays information relevant to programming or configuring the telephone. Events screen: displays events connected to the programming or configuration operations in progress, confirmation, rejection, error, etc.
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call). When a call is in progress, use the left-right navigator to look at held or incoming calls.
Use the up-down navigator to display the functions accessible. These functions (transfer, conference, etc.) are directly related to the status of the call consulted. For example, the transfer function will not be available between a call in progress or a held call and an incoming call. Back/Exit key: used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress to look up a number, program an appointment reminder, etc. Calls can also be managed from the Perso page. While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller of your choice by pressing the key associated with him.
8
Using your telephone
2
Other
Making a call
2.1
2.3
Using the telephone in 'Hands free' mode
Terminal idle: c ab
2
5
jkl
3
de
f
ab
2
OR
o mn
6
5
lift the receiver
dial directly the number for your call bc
3d
jkl
6
2a
5
c
jkl
3
f
de
OR
o
mn
6
number required
you are in hands free mode
hands free
press and release
terminate your call
Call in progress:
ef
OR
o
mn
OR Paul in conversation
number required
programmed line key
correspondent’s name
during a conversation Paul in conversation
during a conversation
To make an external call, dial the outside line access code before dialling your correspondent's number. 9 is the default code for an outside line.
press and release
During a conversation, you can lift the receiver without terminating the call. For the operator, dial '0' (by default).
2.4
Activating the loudspeaker during a conversation (receiver lifted) Loudspeaker
The duration of your external call may be limited in time by the administrator.. In this case, a beep sounds and/or a message will be displayed on the screen 20 seconds before the end of the communication
the loudspeaker key flashes
Paul in conversation
• If the internal or outside number does not reply: Interphon
¤Callback
OR
during a conversation
activate loudspeaker (long press)
Text
OR
OR
The key is no longer lit
OR
broadcast a message on the loudspeaker of the free terminal 2.2
request callback to a busy terminal
send a written message
go to next screen
adjust volume (9 levels)
deactivate loudspeaker (long press)
Receiving a call press and release the loudspeaker key to switch to hands free mode (light steady).
OR
OR Paul is calling
lift the receiver
hands free
press the key next to the 'incoming call' icon 9
Using your telephone
2
Calling your correspondent by name (company directory)
2.5
Calling from the common directory
2.7
Your terminal has access to a common directory of outside numbers. proposes a name followed by a corresponding telephone number and sequence number in list
Dial by name Paul 001/003
bc
2a
5
first letters of your correspondent’s name • If name is OK:
jkl
ef
3d
o mn
6
directory number
2.8 OK
make the call
Filtering calls using the voice mailbox
This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him.
• Activating call screening : • If name is not OK:
OR
extend search in list
0
OR
erase last letter entered
2.6
List
5
display the list of correspondent names
OR
3d
6
o mn
enter your personal 'voice mail password filtering' programmed key • When you receive a call :
Select the desired name
Paul is screened
name or number of the caller
show previous name
Make calls via your programmed call keys
OR
hands free to take the call
OR
to stop listening only 10:30
Helen
PERSO
access the 'Perso' page
find the correspondent you want to call from the programmed call keys
call the chosen correspondent
10
same key to stop listening and deactivate the screening
you hear the message left by your caller
OR
show next name
ef
bc
jkl
2a
1stname
Using your telephone
2 2.9
Redialling
2.11
Redialling the last number dialled (redial):
Answering an internal call in intercom mode
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in hands free mode. The screen shows the caller’s identity.
• To activate - Terminal idle: last number redial
corresponding LED lights up
'Redial' key(short press) When your caller hangs up, intercom mode remains active.
Call back on the last 10 number dialled:
• To deactivate - Terminal idle: 10:30
OR
'Redial' key (long press)
RedialLst
menu
The corresponding LED goes out
reach the 'Menu' page Call
select the No. in the last ten issued
2.10
2.12
call required number
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine.
¤MFcode
Requesting automatic callback if internal number is busy
¤Callback
internal number busy
Sending DTMF signals
Paul in conversation
during a conversation
to activate
callback request acknowledged
The function is automatically cancelled when you hang up.
• Cancelling callback request: ×Callback
cancellation of callback request acknowledged
Automatic callback is not available if the set of your correspondent is free or if you are put on hold when the set is busy.
11
Using your telephone
2 2.13
Mute, so that your correspondent cannot hear you
You can hear your correspondent but he/she cannot hear you:
The key lights up
Paul in conversation
during a conversation
disable microphone
The key is no longer lit
resume the conversation
12
During a conversation
3
Other
Making a second call during a conversation
3.1
3.2
Answering a second call during a conversation
• A second correspondent is trying to call you: Newcall
c ab
2
Paul in conversation
5
during a conversation
jkl
3
f de mn
o
6
Paul in conversation
number of second correspondent
Paul is calling
during a conversation
name or no. of the caller displayed for 3 seconds
Answer call displayed RedialLst
OR
OR
SpeedDial John in conversation
to call a number in the select the no. in the directory last ten issued if your telephone allows this operation • Other methods for calling a second correspondent: 5
OR
Answer John in conversation
line key for which the first call is on hold icon is flashing • To return to your first caller and end the conversation in progress:
ef
bc
3d
jkl
6
2a
the first call is on hold
o mn
Dial directly the number for your call. OR John in conversation
Name of second correspondent.
Paul in conversation
key associated with the 'incoming call' icon
- To access the 'Redial' function (press and hold). - Call back on the last 10 number dialled (short press). Programmed line key.
3.3
• To cancel your second call and recover the first:
OR John in conversation
Switching between calls (Broker call)
During a conversation, a second call is on hold. To accept the second call:
OR
Paul in conversation
key associated with the 'incoming call' icon
John in conversation
Paul in conversation
key associated with the 'incoming call' icon
If you make an error, hang up: your telephone will ring and you will recover your first call.
13
your first call is placed on hold
OR
During a conversation
3
Cancel conference and return to first correspondent (if conference is active): 3.4
Transferring a call
×Conf
• To transfer your call to another number:
Hang up on all correspondent (if conference is active): c ab
2 Paul in conversation
5
jkl
3
f
de
o mn
6
John in conversation
during a no. of the 2nd conversation terminal • If the number receiving the transfer answers:
OR
the first call is on hold
After the conference, to leave your two correspondents talking together:
Transfer
×Conf
Transfer
cancel the conference
You can also transfer your call immediately, without waiting for your correspondent to answer.
Transfer between two outside calls is not generally possible (depends on country concerned and system configuration).
3.7
Placing a call on hold (hold)
• Exclusive hold: during a conversation, you wish to place the call on hold and recover it later, on the same telephone.
3.5
Transfer a call to the voice mailbox of an absent party Hold Paul in conversation
During the call, you want to transfer your correspondent to the voice mailbox of another correspondent.
TrfVMU Paul in conversation
5
during a conversation
3.6
bc
2a
jkl
3d
Paul on hold
during a conversation • Recover the call on hold:
ef
o mn
6
number of second correspondent
your call is placed on hold
Paul in conversation
Paul on hold
key associated with the 'incoming call' icon • Common hold (subject to programming):
Three-way conference with internal and/or external correspondents (conference)
to recover your call on any telephone in your system.
During a conversation, a second call is on hold:
Hold ¤Confer
Paul in conversation
John in conversation
during a conversation
select the 'conference' function
14
Paul on hold
your call is placed on hold
During a conversation
3
• Protection against intrusion:
Recover the call on hold from any telephone:
bc
3d
jkl
6
2a Paul in conversation
5
3.8
enter the number
'communication protection' programmed key
key associated with the 'incoming call' icon
Placing an outside call on hold (parking)
ef
o mn
Protection is cancelled when you hang up.
You can place an outside call on hold and recover the call on another telephone:
3.10
Park
Store a number
Paul in conversation
During a call, to save the number onto a call key:
during a conversation • To recover the parked call:
SaveToRep Paul in conversation
Pickup
Unpark
bc
3d
jkl
6
2a
5
ef
during a conversation
o mn
number of telephone from which call was parked
----------
press a call key on the Perso page
If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the operator.
3.11 3.9
Intrusion into an internal conversation
enter the name of your correspondent
Adjust audio volume
During a call, to adjust the volume level of the loudspeaker or receiver:
Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call: OR
¤Intrus
apply
Paul in conversation
×Intrus
during a conversation
same key to exit
15
adjust audio volume
'Meet me' conference
4
Other
The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference.
Join a 'Meet me' conference
4.2
Initiate a 'Meet me' conference
4.1
Once set-up by the conference master, the participants can join the 'Meet me' conference (5 participants maximum).
In order for the participants to join the conference, you must first decide on a meeting time for the conference and send them the access code.
5
lift the receiver (see Making a call)
When the system prompts you to enter a code or password, you are allowed 3 attempts before the system rejects your request.
bc
3d
jkl
6
2a
5
ef
o mn
OR
bc
3d
jkl
6
2a
5
ef
5
3d
6
o mn
enter the 'Meet me' conference activation code
from the outside, dial the 'Meet me' conference activation call number
6
o mn
enter the joining code for the 'Meet me' conference
bc
3d
jkl
6
2a
OR
5
ef
o mn
from the outside, dial the 'Meet me' conference joining call number
enter your telephone number (internal)
ef
bc
3d
jkl
6
2a
5
lift the receiver (see Making a call)
3d
ef
bc
jkl
2a
o mn
ef
bc
jkl
2a
You are in conference mode
o mn
enter the conference access code Joining code : this code is defined by the administrator during system configuration.
bc
3d
jkl
6
2a
5
ef
o mn
enter your personal password
bc
3d
jkl
6
2a
5
ef
o mn
Call number for joining the 'Meet me' conference: this call number allows the participants to join a conference from an external
the conference is set-up
set. This number must have been defined previously by the system administrator.
enter the conference access code
An audible beep sounds when a participant joins the conference. 2 audible beeps sound when a participant leaves the conference.
Activation code : this code is defined by the administrator during system configuration, Call number for activating the 'Meet me' conference: this call number is used by the conference master when he wishes to
You cannot join a conference if th e ma ximum allowed numb er of participants is already reach ed.
initiate a conference from an external set. This number must have been defined previously by the system administrator,
password: the default password cannot be used. If necessary, refer to chapter: "Modifying your personal code". If the conference has not yet been set up by the conference master you are put on hold until the conference is initiated (5 minutes maximum).
When the conference master on-hooks, all the communications will be cut-off.
If you cannot directly reach the conference, you have to call first an internal user or an automatic operator. This one dials the call number for joining the 'Meet-me' conference and then transfers your call (10 seconds).
16
Sharing
5
Other
Receiving supervised call ringing
5.1
Call pick-up
5.4
To receive the special ringing for calls to another number:
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
• If the telephone ringing is in your own pick-up group:
“Supervised call ringing” programmed key
same key to cancel 'group call pick-up' programmed key • If the telephone ringing is not in your pick-up group:
Answering the general bell
5.2
10:30
Set
Pickup
menu
5
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
10:30
Pickup
menu
reach the 'Menu' page
GenBell
reach the 'Menu' page
5.3
bc
3d
jkl
6
2a
5
'set call pick-up' programmed key
System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more secretaries.
3d
6
ef
o mn
number of telephone ringing
OR
Manager/secretary filtering
bc
jkl
2a
ef
o mn
number of telephone ringing
The system can be configured to prevent call pick-up on certain telephones.
• From the manager’s or secretary’s telephone: incoming calls are filtered by a chosen person (secretary, etc.)
5.5
“Filter” programmed key
Answering briefly in place of the operator
Outside calls to the operator will ring on your telephone and you can answer the call:
your telephone will ring at the same time as the switchboard
“Operator help” programmed key • Calls to the switchboard:
same key to cancel Filtering is indicated on the manager’s telephone by the icon corresponding to the “filtering” programmed key.
same key to cancel
calls to the switchboard will ring on your telephone
“Operator help” programmed key 17
Sharing
5 5.6
Hunting groups
Answering a call on your pager
5.8
• Hunting group call:
A call on your pager can be answered from any telephone within the system.
certain numbers can form a hunting group and can be called by dialling the group number.
bc
2a
5
jkl
3d
bc
3d
jkl
6
2a
your pager beeps
ef
5
o mn
ef
o mn
6
'answer paging' programmed key
no. of group to be called • Temporary exit from your hunting group:/Return into your group: bc
3d
jkl
6
2a
5
Calling a correspondent on his/her loudspeaker
5.9
ef
your group number
o mn
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:
'leave group' programmed key
your group number
Belonging to a group does not affect the management of direct calls. A specific telephone within a group can always be called by using its own number.
5.7
you are connected to the loudspeaker on your correspondent’s phone (if he/she has the hands free function)
Interphon Paul is alerted
your correspondent does not reply
Calling an internal correspondent on his/her pager
5.10
Sending a written message to an internal correspondent
The number called does not answer and you know that the person called has a pager: SendTxt
5
Paul is alerted
your correspondent does not reply
bc
3d
jkl
6
2a
ef
o mn
OR
number to be called
'paging' programmed key
enter the first letters of the name
• Predefined message: Text Mail Call me back 01/27
paging in progress is displayed
Gotomsg
OR
first message in list (27)
select the message to be sent
enter the no. of the message to be sent (01 to 27)
Your correspondent can answer from any telephone in the system. Language
change language of message 18
apply your choice
apply your choice
Sharing
5
• * To record a comment:
• Personal message
Voice mail Ready to record
NewMsg
start recording the comment
apply your choice create a temporary personal message (alphabetic keypad) • The 27 standard messages are shown below: 1 2 3 4 5 6 7 8 9 10 11 12 13 14
Call me back Call me back tomorrow Call me back at _:_ (*) Call back _____ (*) Call the attendant Call the secretary I will call back at _:_ (*) Use paging Please fetch your fax Please fetch your mail Please cancel your forwarding Visitors are waiting You are expected at reception Meeting at _:_ (*)
15 16 17 18 19 20 21 22 23 24 25 26 27 (*)
Voice mail recording
Record
Listen
Stop
Meeting on ___ (*) Meeting on ___ at _:_ (*) Out for a while Absent for the rest of the day Absent, back at _:_ (*) Absent, back on ___ at _:_ (*) On vacation, back on ___ (*) External meeting External meeting, back on ___ (*) I am in room nr __ (*) In a meeting - do not disturb At lunch Indisposed Messages to be completed using numeric keypad
end of recording
replay comment
Record
OR
OR
re-record a comment
send message
Sending a recorded message to a number / a distribution list
5.12
Voice
Send a voice message copy
Voice
2a
5
bc
jkl
3d
ef
display number of new and old messages
o mn
6
5
Sendmsg
send message
bc
3d
jkl
6
5
3d
6
ef
Sendmsg
o mn
ef
Add
OR
o mn
correspondent’s name or list name (00 to 50)
other correspondents if necessary
OR Voice mail Ready to record
correspondent’s name
Record
start message recording Voice mail recording
OR
6
ef
o mn
number to be called
select message to copy by consecutive presses
bc
jkl
2a
Consult
correspondent’ s no. or list no. (00 to 50) 2a
3d
personal code
personal code Sendcopy
bc
jkl
2a
5
5.11
recording
Stop
Record
recording
end of recording
apply
record a comment* OR
Listen
replay message
19
OR
Record
re-record a message
apply
apply
Sharing
5 5.13
Broadcasting a message on the loudspeakers of a station group
A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:
bc
3d
jkl
6
2a
5
ef
speak, you have 20 seconds
o mn
OR
number of broadcast group The message will only be broadcast on terminals not in use and which have a loudspeaker.
5.14
Modify the automated attendant welcome message remotely
This feature enables a user with the appropriate rights to modify the automated attendant night or day-time message.
5
ef
bc
3d
jkl
6
2a
5
voice mail call number
9 access the 'personal options' menu
ef
bc
3d
jkl
6
2a
o mn
5
number of your voice mailbox
5
ef
bc
3d
jkl
6
2a
o
mn
o mn
personal code
follow the instructions of the voice guide
access the 'welcome messages customisation' menu
20
Keep in touch
6
Other
6.1
Selecting calls to be diverted
When you return, consult recorded messages
6.4
The light indicates that messages have been received.
When a diversion is applied, you can select the types of call to be diverted: outside, internal, all.
Forward Div: Ext/Loc
Ext/int
Voice
bc
2a
5
select the type of Out/Int call
jkl
ef
3d
display number of new and old messages
o mn
6
personal code
type of call diverted is displayed Consult
Allcalls
External
OR
OR
display name of sender, with date, time and ranking of me7ssage
Internal
select message divert internal and outside calls
6.2
divert outside calls
divert internal calls Play
Diverting calls to another number (immediate diversion)
OR
listen to message
Clear
erase message
Call
OR
call back sender of message
OR
Sendcopy
copy message
The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).
Immediat
bc
2a
5
jkl
3d
ef o
mn
OR
6
number to be called
OR
SpeedDial
Activate/disable the personal assistant
6.5
RedialLst
10:30
You can make calls, but only the destination number can call you.
OR
Off
Settings Assistant : ON
apply
Diverting your calls to your voice message service
Immed»VM
Settings Assistant : OFF
Assistant
reach the 'Menu' page
diversion is acknowledged
On
6.3
Settings
menu
diversion is acknowledged
21
Keep in touch
6 Personal assistant : reaching you with one number only
6.6
10:30
Assistant
Settings
menu
6.8
Forwarding your calls from the receiving terminal (“Follow me”)
You wish to receive your calls in your present location: Use the “Follow me” function.
Menu
Follow-me
reach the 'Menu' page
bc
2a
select type of diversion
dial an outside line number
dial number of a colleague or your secretary
3d
ef
o mn
6
your extension number
MobileNr
ExternNr
InternNr
5
jkl
5
'follow-me' programmed key
ef
bc
3d
jkl
6
2a
OR
dial number of your mobile or DECT
o mn
diversion is acknowledged
your extension number
Operator
6.9 activate/deactivate transfer to operator
6.7
Applying a selective diversion
apply You can selectively divert calls, according to the caller’s identity:
Diverting calls to your pager
diversion is acknowledged
'selective forwarding' programmed key
Callers will thus be able to contact you while you are moving around the company:
Topaging
OR
diversion is acknowledged
6.10
'forward to paging' programmed key
Diverting all group calls
You can divert all your group calls to another internal number:
5
'group calls forwarding' programmed key
22
ef
bc
3d
jkl
6
2a
o mn
number receiving diversion
diversion is acknowledged
Keep in touch
6 6.11
Cancelling all diversions
6.14
Do not disturb
You can make your terminal temporarily unavailable for all calls. Cancfwd
OR
programme another type of diversion
OR
DND
'cancel all forwarding' programmed key
6.12
diversion is acknowledged
OR
'DND' programmed key
Cancelling a specific diversion
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call.
programmed key corresponding to type of diversion (group or selective)
6.15
6.13
Leaving a recorded message for internal callers
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
Diverting calls when your line is busy (divert if busy)
Textansw
Callers can be diverted to another telephone if you are already on the line.
Onbusy
bc
3d
jkl
6
2a
5
ef
diversion is acknowledged
o
mn
• Predefined message:
number receiving diversion bc
3d
jkl
6
2a
OR
5
'forward on busy' programmed key
Text Mail Call me back 01/27
first message in list (27)
ef
mn
o
number receiving diversion
Gotomsg
OR
select the message to be sent
enter the no. of the message to be sent (01 to 27)
Language
change language of message • Personal message:
apply your choice
Create
create a temporary personal message (alphabetic keypad) 23
apply your choice
apply your choice
Keep in touch
6 • The 27 standard messages are shown below: 1 2 3 4 5 6 7 8 9 10 11 12 13 14
Call me back Call me back tomorrow Call me back at _:_ (*) Call back _____ (*) Call the attendant Call the secretary I will call back at _:_ (*) Use paging Please fetch your fax Please fetch your mail Please cancel your forwarding Visitors are waiting You are expected at reception Meeting at _:_ (*)
15 16 17 18 19 20 21 22 23 24 25 26 27 (*)
Meeting on ___ (*) Meeting on ___ at _:_ (*) Out for a while Absent for the rest of the day Absent, back at _:_ (*) Absent, back on ___ at _:_ (*) On vacation, back on ___ (*) External meeting External meeting, back on ___ (*) I am in room nr __ (*) In a meeting - do not disturb At lunch Indisposed Messages to be completed using numeric keypad
Message notification
6.17
A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification of the message on another telephone.
10:30
menu
reach the 'Menu' page • Activate/deactivate message notification: ON/OFF
6.16
Notify
Settings
Choice
Consulting written messages; press consecutively to activate/deactivate • To pause recording:
The light indicates that messages have been received.
Messaging Voice mail: 0 Text mails: 2
ReadTxt
displays the sender's message on the screen
Number
5
number of messages received Readmore
Previous message.
SendTxt
Sending a written message to an internal correspondent.
SaveToRep
Save the sender's number in your directory.
apply
ef
bc
3d
6
o mn
change times
Next message.
Call back sender of message.
ef
o mn
jkl
2a
5
Call
6
the time slot during which notification is activated can be changed.
Schedule
Erase message.
3d
enter the number • Change the time slot:
Displays the rest of the message and the date and time it was left
Clear
bc
jkl
2a
apply
Terminate consultation.
24
apply
Managing your charges
7
Other
• When the internal correspondent who has taken the call on-hooks, you are called back and can: 1. Read information concerning call (cost, duration, number of units...).
Charging your calls directly to business accounts
7.1
OK
You can charge the cost of your outside calls to business account numbers.
5
ef
bc
3d
jkl
6
2a
o mn
password for this enter the number internal telephone of the terminal to receive the message • Adding or changing a business code during a call: 'project code'' programmed key
5
ef
bc
3d
jkl
6
2a
name of internal user and cost of call
2. Print a charge ticket.
o
mn
3. Terminate consultation.
Print
enter number for correspondent
7.3
OK
Call duration restriction
“Business account code during call” programmed key The duration of your external call may be limited in time by the administrator. In this case, a beep sounds and/or a message will be displayed on the screen 20 seconds before the end of the communication. Call transfer : during a call transfer, the maximum duration of the call is reset to the value defined for the destination station of the transfer.
Finding out the cost of an outside call made for an internal user from your terminal
7.2
Three-party conference : during a three-party conference, communication is cut off when the maximum time allowed has expired.
during an internal conversation
5
ef
bc
3d
jkl
6
2a
'Meet me' conference : there is no call duration restriction.
the call is placed on hold
Paul in conversation
Parking: the maximum duration time is not reset on parked call retrieval.
programmed key 'Meter Total Recall' Transfer
o mn
outside number called
transfer call to your correspondent on hold
25
Programming your telephone
8
Other
Initializing your voice mailbox
8.1
Modifying your personal code
8.3
Your personal code is used to access your voice mailbox and to lock your telephone. enter your personal code then record your name according to voice guide instructions
light flashes
10:30
Settings
menu
Options
Password
reach the 'Menu' page Your personal code is used to access your voice mailbox and to lock your telephone.
5
3d
6
bc
3d
jkl
6
2a
o mn
5
old code (4 digits)
Customising your voice greeting
8.2
ef
bc
jkl
2a
ef
o mn
new code (4 digits)
You can replace the greeting message by a personal message
As long as your voice mailbox has not been initialized, personal code is 1515. 10:30
Persomsg
Mailbox
Settings
menu
reach the 'Menu' page
Configuring the telephone ringer
8.4
Voice mail Ready to record
Voice mail recording
Record
10:30
Settings
menu
to start recording Stop
end of recording
OR
recording Pause
to pause recording
OR
Ringing
reach the 'Menu' page
Default
to return to the default message
Phone
T Choose the tune: apply Melody
select the melody of your choice (16 tunes)
apply your choice
T Adjusting the ringer volume:
Volume
select the volume of your choice (12 levels) 26
apply your choice
Programming your telephone
8 T Activate/deactivate silent mode:
Selecting the welcome page
8.6 On
Silent
Off
OR
This function is used to choose the page displayed by default on the telephone.
to activate
to deactivate
apply your choice 10:30
T Activate/disable meeting mode (progressive ringing):
Progress.
On
to deactivate
Homepage
apply your choice
T Activate/deactivate discreet ring mode:
On
Options
Off
OR
to activate
Beeps
Settings
menu
select the default page Off
OR
Selecting language
8.7
to activate
to deactivate
apply your choice
apply your choice
T Adjust ringer volume while a call arrives:
10:30
Options
Settings
menu
reach the 'Menu' page
Paul is calling
your telephone rings
adjusting the ringer volume
Language
select the default page
Adjusting screen brightness
8.5
10:30
Settings
menu
Phone
8.8
Contrast
reach the 'Menu' page Screen
apply your choice
Pr ogramming dir ec t call keys (Perso page)
10:30
Name
PERSO
OR
press a call key on the Perso page
access the Perso page using the navigator
Keys
increase or reduce the brightness of the screen or keys (of the extension unit) by pressing consecutively on the corresponding keys
Number
5
Enter the number 27
bc
3d
jkl
6
2a
ef
mn
o
Enter the name
Programming your telephone
8
• At the programmed time, your telephone rings:
Programming direct call keys (F1 and F2 keys)
8.9
Name
press a programmable key (F1 or F2) Number
bc
3d
jkl
6
2a
5
enter the name If you are in conversation, the display flashes and an audio tone is generated. After three calls without reply, a temporary request is cancelled but a permanent request remains in memory. If your calls are diverted to another terminal, the diversion is not applied to the reminder call.
ef
o mn
• To cancel your reminder request:
enter the number
10:30
Erase a programmed key
8.10
Appointmt
menu
reach the 'Menu' page 10:30
Clear
access the Perso page using the navigator
select the key to erase
Press a programmable key (F1 or F2)
8.12
Programming an appointment reminder
8.11
Identify the terminal you are on
The number of your telephone is displayed on the 'Info' page.
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
Access the Info page using the navigator. 10:30
menu
Appointmt
reach the 'Menu' page bc
3d
jkl
6
2a
5
Temporary
OR
Permanent
select the type of appointment (temporary or permanent)
ef
o mn
enter time of appointment
apply the appointment time
28
OR
Permanent
select the type of appointment (temporary or permanent)
Clear
OR
PERSO
Temporary
Programming your telephone
8
Broadcasting background music on your loudspeaker
8.13
Activating/deactivating 'forced headset' mode
8.16
'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver.
You can broadcast background music on the loudspeaker of your telephone (depending on configuration):
10:30
when telephone is not in use, background music is played
Settings
menu
Phone
reach the 'Menu' page
(Long press) same key to cancel (Long press)
On
OR
Off
Activating/deactivating 'forced headset' mode The music stops when a call is made or received and starts again when you hang up.
Lock / unlock your telephone
8.14
10:30
Lock
menu
bc
3d
jkl
6
2a
5
reach the 'Menu' page
ef
your telephone is locked/unlocked
o mn
depending the displayed informations, enter your password or confirm
Configuring the audio jack of your telephone
8.15
By default, the audio jack of your telephone can be used to connect a headset, hands free kit or loudspeaker.
10:30
Settings
menu
Jack
Phone
reach the 'Menu' page Headset
OR
Handsfree
OR
Ldspeaker
29
FcedHead
9
ACD : Agent set - Supervisor station 9.4
Other
Agent set
9.1
• • • •
A call centre solution allows optimum distribution of calls to agents according to their availability and skills.
Open an agent session (login) - Agent set
9.2
Select the ACD application c ab
2
5
jkl
3
de
Changing the operating status of the set - Agent set
• Changing using codes (all sets)
select the agent and validate
f
An agent's availability is determined by the operating status (of which there are 4), that the agent can change at any time. These statuses are: In service, the agent is ready to receive calls. Withdrawn , the agent has withdrawn from the ACD application. Additional task, the agent is performing a task concerning a call and is not taking other calls. Temporarily absent, the agent has taken a break and is not taking calls. The agent can change the operating status directly by entering codes (on all sets), by pressing the function keys on the set (AlcatelLucent IP Touch 4028 Phone/4029 Digital Phone and Alcatel-Lucent IP Touch 4038 Phone/4039 Digital Phone/4068 sets), or using the 'Agent Assistant' agent software on PC (if available).
9.5
Login
ACD info
The four operating statuses of the agent set
The operating status change codes are defined when the system is configured. Contact the system administrator to obtain these codes. Statuses in service withdrawn
ACD application welcome screen display
o mn
6
enter the feature code to activate
depending the displayed informations, enter your password or confirm
135
ACD Perso
OndutyMenu T.Abs Logout Passwd
A2 [01]
OR
Press the function key of the status to be activated. Information relative to the selected status is displayed on the screen. If a refusal message is displayed, contact the system administrator.
9.6
On
Modifying your personal code - Agent set
12:55
PersoC.Work Info Offduty Groups
Password
bc
3d
jkl
6
2a
5
ef
o mn
new code (4 digits) •
A 'buzzer' type alarm sounds: activation refused, the set is probably not taken into account by the call centre; you should contact your administrator
• Change by function keys (Alcatel-Lucent IP Touch 4028 Phone/4029 Digital Phone and AlcatelLucent IP Touch 4038 Phone/4039 Digital Phone/4068)
name of the agent set
status of the queues
additional task temporarily absent
A melody is played: activation accepted, the change of status has been carried out
ACD application welcome screen - Agent set
9.3
Codes
[01] means: 1 call waiting (Alcatel-Lucent IP Touch 4028 Phone/4029 Digital Phone - AlcatelLucent IP Touch 4008/4018 Phone/4019 Digital Phone).
30
ACD : Agent set - Supervisor station
9 9.7
Integrating another group/leaving a group - Agent set
9.10
Supervising group mailboxes - Supervisor station
• Consulting the messages: When a message is left in a group mailbox, the voice mail present indicator associated with the supervision key flashes.
follow the instructions of the voice guide
Groups
Press the supervision key press the key of the group (1 to 8) to integrate (box empty) and/orpress the key of the group to leave (box full)
When a mailbox is consulted by a supervisor, the other supervisors cannot access it.
• Supervision keys for group mailboxes and positioning on the sets: 9.8
Agent set - Close the agent session (logout)
Logout
10:30
PERSO
access the 'Perso' page
9.9
Supervisor station
A supervisor can consult the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function keys on an Alcatel-Lucent IP Touch 4028 Phone/4029 Digital Phone or Alcatel-Lucent IP Touch 4038 Phone/4039 Digital Phone/ 4068 set.
A supervisor can also perform the agent function from the same set.
31
Guarantee and clauses Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the warranty. The warranty does not however apply in the following cases: in the event of use that does not comply with the instructions given in this user’s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer.
Information relative to the environment This symbol indicates that at the end of its life, this product should be subject to special collection and disposal in member countries of the European Union, as well as in Norway and Switzerland. By ensuring this product is disposed of correctly, you will help to conserve natural resources and help prevent potent negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product. For further details about recycling this product, please contact the supplier who sold you the product.
Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products. To avoid accidentally damaging the set telephone line connector, make sure you position the cord correctly in the compartment intended for this purpose The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear. The wording is not contractual and may be subject to change. Some functions of your telephone are controlled by a software key and the configuration of the unit.
Operating conditions Operating temperature range: -5°C /45°C. Acoustic shock protection The acoustic level of the signal generated by the handset earpiece is less than 130 dBspl for a transient signal (123 dBspl for Australia) and less than 118 dBspl (rms) for a continuou signal (120 dBA for Australia). Directive 2003/10/EC specifying the risks inherent in noise at work The ring contributes towards overall daily noise; at its maximum setting, the level is 105 dBA at 60 cm from terminal. To reduce the level, the following is recommended: - reduce the setting (9 levels of 5 dB) - program a progressive ring.
Declaration of compliance We, Alcatel-Lucent Enterprise, declare that the products covered by this user guide are compliant with the primary requirements of the Parliament and Council Directive 1999/5/ CE. A copy of the original of this declaration of compliance can be obtained from your installer.
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of AlcatelLucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2008 Alcatel-Lucent. All rights reserved
howtoc
Consumption in standby: 3,5V.
.
MU19006BSAE-O700ed01-0810 32
