Transcript
Handset menu overview The MENU is accessible from the welcome screen by pressing the OK key. It provides access to all the functions available on your phone.
Messages – consult and send voicemail messages Call log – access detail of all incoming and
Additional Guides available at http://www.swcomms.co.uk/resourcecentre/user-guides-and-manuals
Service Desk 01392 330033 email:
[email protected]
email:
[email protected]
Contacts – manage your personal directory/speed dials Settings – accees to general settings of the
Ringer settings
Installation settings
8212 Dect Mobile
Customer Service 01392 315315
outgoing calls
phone
Alcatel Omni Office
Issue 1 04.11.16
Quick Guide
Basic Call Handling
Further telephone features
Accessing your voicemail
Make an internal call
Redial
Dial extension number and press GREEN button
Long press GREEN button
Setting up your mailbox for the 1st time
to call.
number.
Dial by name
Touch Tone dialing
Press the GREEN button
.When the screen says
‘Connected’, press the GREEN button
again.
to call the last
password. The very 1st time you do this you need to enter the default password = 121212.
When on a call with Auto Attendant, long press and hold on the Star key * to activate tones and allow
Screen will now say ‘Type Surname’. Enter the 1st 3
you to select the option required [Touch tone will
letters of the person you require (search is predictive
automatically disable once you hang up]
and you do not need to enter the letters of the 3 way Conference call
Press
Whilst on a call, dial 3rd party. (Once you start
to scroll if more than one entry, then press
dialing the number your 1st caller is put on hold).
# to call.
Invite the 3rd party and if they are happy to join press 50
End a call
To end the conference call for all parties press RED
Press RED button
button
Hold a call
Dial extension number, when you get wait tone
To retrieve Press RED button
. Your phone will now start
ringing. Press the GREEN button
to retrieve the
caller.
settings. Please enter a new 6 digit password. YOU WILL NOT BE ALLOWED TO USE EASYILY RECOGNISABLE PASSWORD SUCH AS 123456, 000000 AS THIS COULD POTENTIALLY ALLOW EXTERNAL MANAGEMENT, RESULTING IN FRAUDULENT CALLS. Voicemail will repeat your password back to you and ask you to confirm by pressing #. The next prompt will be ‘Please record your name now. Please speak after the tone and press # key to finish’ Record the name for the mailbox (your first and last name or department name) and press #. You must
Call back on a busy extension
Short press the Star key *.
Next you will be asked to enter your personal
UNAUTHORISED ACCESS TO YOUR MAILBOX
surname, use the first name).
*
Dial 50. Voice mail will now ask you to enter a
press Hash key # and your phone will ring when they are free.
press # again to confirm the recording. Your voice mail message will be ‘you have reached the mailbox of ------------, please leave a message after the tone’
Lock\Unlock the handset Long press
Transfer a call
to lock\unlock the handset
Whilst on a call, dial the extension number. This will automatically put caller on hold. When extension has
If you have a voice mail message the only notification
answered and if they are happy to accept the
Setting a Forward
transfer press RED button
Press GREEN button
to complete.
then enter the numbers
from below dependant on the forward required Retrieve a call (if extension is busy or no answer) If no answer from extension, press 3 to return back to caller. If the extension answers but can’t take the call, the
IMMEDIATE FORWARD = 61 then enter destination FORWARD ON BUSY = 62 then enter destination DO NOT DISTURB = 63
caller will automatically come back to you. When your phone rings press the GREEN button.
Listening to voice mail messages
CANCEL FORWARD = 60 Once a forward is set you will hear a broken dial tone when you press the GREEN button.
from the handset is a broken dial tone when you press the GREEN button. Dial 51 to access voice mail. 1st you will be asked for your mailbox number and then your password. Enter in these digits and follow the voice prompts.
