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Amarr 840 and 860 Smart Wi-Fi Garage Door Openers FAQs 1. What remotes (transmitters) and keypads will work with my Amarr garage door opener? A. The Amarr garage door openers use Entrematic (MegaCode series) remotes (transmitters) and keypads. Both 1-button and 3-button remotes are available and can be viewed on our web site (http://www.amarr.com/residential/opener_accessories). 2. How do I program a remote (transmitter) to my Amarr garage door opener? A. To program an Entrematic remote (transmitter) to an Amarr garage door opener: • Press and release the "LEARN" button located in the center of the back of the opener. • The red LED light above the "LEARN" button will light for 15 seconds. • While the red LED light is on press the button on the remote (transmitter) you want to program. The red LED light above the “LEARN” button and the operator light will blink once to confirm that the transmitter has been learned to the opener. Repeat for any additional remotes. 3. How do I delete/remove a learned remote (transmitter) from my Amarr garage door opener? A. To delete a remote from an Amarr garage door opener: • Press and release the "LEARN" button located in the center of the back of the opener. • The red LED light above the "LEARN" button will light for 15 seconds. • While the red LED light is on press the button on the transmitter you want to delete/remove. The red LED light above the “LEARN” button will blink 4 times to confirm that the remote has been deleted. Repeat for any additional remotes. 4. How do I program my Entrematic keypad to my Amarr garage door opener? A. To program an Entrematic keypad to an Amarr garage door opener: • Press and release the "LEARN" button located in the center of the back of the opener. • The red LED light above the "LEARN" button will light for 15 seconds. • While the red LED light is on enter a 1 to 6 digits long code and press the "Start/Stop" button on the keypad. The operator light will blink once to confirm receipt of the code. 5. How do I change the keypad code on my Amarr garage door opener? A. If you know the current keypad code: • Press and release the "LEARN" button located in the center of the back of the opener. • The red LED light above the "LEARN" button will light 15 seconds. • While the red LED light is on enter your code and press "Start/Stop" button. • The red LED light will flash 4 times to confirm removal of the code. To enter a new code following the instruction in question 4 above. If you don’t know the current code: • Press and hold the "Learn" button for 10 seconds or more to erase the opener memory. • Release the "Learn" button and the red LED light above the button will blink 3 times and then stay lit for 15 seconds. • When the red LED goes out the memory in the opener is erased. To enter a new code following the instruction in question 4 above. • You will also have to reprogram all of your hand held remotes into the opener memory by following the instruction in question 2 above. 6. How do I delete/remove all remotes and keypad codes from my Amarr garage door opener? A. To delete all remotes and keypad codes from an Amarr garage door opener: • Press and hold the "Learn" button for 10 seconds or more. • Release the "Learn" button and red LED light above the button will blink 3 times and then stay lit for 15 seconds. • When the red LED light goes out the memory in the opener is erased. Any remotes and keypad codes you want to use must be re-learned to the opener. Specifications and technical data subject to change without notice. © Entrematic Group AB, 2017
Rev: 08.07.17
Amarr 840 and 860 Smart Wi-Fi Garage Door Openers 7. Why will the remote open my garage door, but not close it? A. If you get 3 flashes of the opener lights and you have to press and hold the wall station button to close your door, you are having a problem with your safety photo beam circuitry. Check the safety photo beams for lights (green on the sender, red and green on the receiver). All lights should be on bright, not flickering. Check the lens on the receiver and the sender for dirt or cobwebs. Check the alignment by pointing the receiver at the sender, then going to the sender, rotate down until the red light on the receiver starts blinking, then up until the red light starts blinking, then split the difference. This should give you the best possible alignment. It is also possible that you have a wiring problem, such as a high resistance splice or a staple causing a partial short, or the safety photo beams are bad. Contact 844.256.3130 for additional assistance.
8. The remotes will not open my garage door from inside or outside the garage, but the remotes will close it and the wall station button works correctly. A. Press the button on the remote from inside the garage and observe the openers lights. If the light blinks 5 times, you may have the "Vacation Mode" switch on (located under the wall station cover). Press the Vacation Mode switch to unlocked vacation mode. The remote should work correctly. If the light still blinks 5 times after you have turned the “Vacation Mode” off you may have a partial short in the wiring to the wall station, a second, lighted push button attached to the opener, or a bad wall station. Contact 844.256.3130 for additional assistance.
9. How do I program my car’s HomeLink system to operate my Amarr garage door opener? A. The HomeLink system copies a remote that has already been learned into your Amarr garage door opener’s memory. To learn the remote to HomeLink: • Take the transmitter into your car. • Press and hold the HomeLink button in the car. • For 8 to 9 seconds press and hold the button on the remote that is currently programmed to open your door • Release only the transmitter button and immediately press and hold for another 8 to 9 seconds. Repeat four to five times continually holding the HomeLink button until HomeLink signals that it has learned the code from the remote. HomeLink needs about 30 to 35 seconds to learn the complex code in the Entrematic remotes used with the Amarr 840 and 860 garage door openers. Entrematic remotes stop transmitting after 10 seconds, so the method above is required for HomeLink perceive it is getting a continuous 30 second transmission. For more detailed instructions please visit HomeLinks website at www.homelink.com/
10. How do I program my car’s Lear system to operate my Amarr garage door opener? A. In 2007, General Motors went to a system manufactured by the Lear Corporation for their "universal" onboard remote. Ford starting using the Lear system with 2010 model year vehicles. Unfortunately, this "universal" system is apparently not compatible with the 318 MHz frequency remotes compatible with Amarr garage door openers. It is our understanding that you can get an add-on module from Lear to make your opener(s) compatible with the Lear system. You can contact Lear at 866-572-2728 or at www.learcar2u.com.
Specifications and technical data subject to change without notice. © Entrematic Group AB, 2017
Rev: 08.07.17
Amarr 840 and 860 Smart Wi-Fi Garage Door Openers 11. How do I set the travel limits on my Amarr garage door opener? A. Adjusting the Open Limit: • Use the wall station or a remote to move the door to the open limit position. • On the back of the opener, press both the "UP" and "LEARN" buttons at the same time for three seconds. • The green LED indicator light and opener light will flash twice then stay on. • Use the "UP" and "DOWN" buttons on the back of the opener to jog the door at slow speed to finetune the open limit position. • When the door is at the proper open limit position press the "LEARN" button to store the setting and exit setup. • The green LED indicator light and the opener light will flash two times to indicate the limit has been stored. Adjusting the Close Limit: • Use the wall station or a remote control to move the door to the close limit position. • On the back of the opener, press both the "DOWN" and "LEARN" buttons for three seconds. • The red LED indicator light and opener light will flash twice then stay on. • Use the "UP" and "DOWN" buttons on the back of the opener to jog the door at slow speed to finetune the close limit position. • When the door is at the proper close limit position, press the "LEARN" button to store the setting and exit setup. • The red LED indicator light and the opener light will flash two times to indicate the limit has been stored.
12. How do I increase the force setting on my Amarr opener? A. The Amarr opener computes the force required to open and close the door every cycle and automatically adjusts the force as necessary over the life of the operator to compensate for changing door conditions. Setting a different force factor may be required for doors with unusually rapid changes in the force required to open and close the door, for example a wood doors that soak up water during rain storms. To set the "force factor" on the Amarr opener: • Simultaneously press and hold the "up (+)" and "down (-)" buttons for 3 seconds • The green and red LEDs will blink twice and then remain light to indicate the current force factor setting Green is the lowest (default setting) Red and green is medium Red is the highest. • Press the "up (+)" button to increase the force factor setting, press the "down (-)" button to decrease the force factor setting. • After you have the force factor set to your requirements, press the learn button to confirm the setting. • After 30 seconds, if you do not press the learn button, the force factor will return to the original setting.
13. The chain is vibrating on my Amarr garage door opener when the door is opening or closing. A. This is typically caused by the chain being too tight. While the door is closed loosen the “chain adjusting turnbuckle” located on the right hand side of the rail near the opener. Loosen the turnbuckle approximately ½ turn at a time until the vibration stops. Ensure the locking nuts on the turnbuckle are tight when you are finished.
14. How do I find the serial number of my Amarr garage door opener? A. The serial number on the Amarr garage door opener will be on the top panel (towards the ceiling) of the opener and closest to the programming buttons. The serial number will start with 20……
15. How do I change the lights bulbs in my Amarr garage door opener? A. There are no light bulbs to change. The Amarr 840 and 860 garage door openers utilize LED lighting technology instead of incandescent bulbs. LED’s will last up to 100,000 hours of use. Specifications and technical data subject to change without notice. © Entrematic Group AB, 2017
Rev: 08.07.17
Amarr 840 and 860 Smart Wi-Fi Garage Door Openers 16. Is my Amarr garage door opener Battery Backup (BBU) compatible? A. No, because over 90% of non-catastrophic power outages are resolved in less than 2 hours a BBU option is not available for Amarr garage door openers. In the event of a power outage, please use the RED Emergency Release Cord to unlatch your door from the opener to manually open and/or close the door. 17. Understanding Amarr garage door opener beeps and light flashes. Number of Flashes
Message
1
Remote is "LEARNED" to opener memory
2
Insufficient connection to wall station
3
Safety photo beam is blocked
4
Open or Close "FORCE" exceeded
5
Remote activated while "VACATION LOCK" is on
6
Up and Down "LIMITS" are set too close together
7
Encoder error
For any additional questions you may have about your Amarr garage door opener and Entrematic controls, please contact Technical Services at 844.256.3130.
Specifications and technical data subject to change without notice. © Entrematic Group AB, 2017
Rev: 08.07.17
