Transcript
Amplex Phone Quick User Guide Thank you for signing up for Amplex Phone service. This quick user guide is broken down by common questions our users have when they first get Amplex Phone. You can read the specific question that applies to you or read through the entire guide. Don’t be alarmed if your question isn’t covered in this guide. Amplex always offers LOCAL support so if there are any questions you have after reading anything in this guide please contact us by e-mail at
[email protected] or by phone at 1-888-419-3635.
Table of Contents What equipment is in my home?
Page 2
… How do I connect the ATA/router?
Page 3-4
… How do I connect my home phone?
Page 5-6
How do I access the Amplex phone website?
Page 7
… What’s shown on the home page of the website?
Page 8-10
… How do I setup and check voicemail on the website?
Page 11-13
… How do I view my call history on the website?
Page 14-15
How do I view and pay my bill?
Page 16-17
What if I need more help?
Page 18
Amplex Internet - LOCAL Support by e-mail
[email protected] or by phone 1-888-419-3635
1
What equipment is installed in my home?
An ATA device connects your traditional phone to Amplex’s service. This small box (about the size of a 4x6 photograph) has no complicated setup and comes pre-programmed ready to connect.
The great thing about Amplex’s phone service is it works the same way you’re used to a phone working. You pick up the handset on your phone and you hear a dial tone. No special codes or complicated system to learn.
Amplex’s phone service also offers a website where you can view your call history, setup voicemail notifications, manage your contacts and even setup special rules where your phone can ring another number if you don’t pick it up in time.
Amplex Internet - LOCAL Support by e-mail
[email protected] or by phone 1-888-419-3635
2
How do I connect my ATA/router to my Amplex Internet connection? The ReadyNet ATA you received has ports in the rear for your Amplex internet connection, your computer or wireless router and your home telephone.
The setup is simple and only involves unplugging and plugging in a few cables with no complicated technical skills needed.
Start by locating your Amplex Internet cable. This short flat black cable could be plugged in to your computer or into your wireless router. Unplug it by pressing the tab on the connector and pulling the cable out.
Amplex Internet - LOCAL Support by e-mail
[email protected] or by phone 1-888-419-3635
3
Open up your ReadyNet ATA box. Connect the Amplex Internet cable to the Blue WAN port on the rear of the ATA. Connect the included power adapter to a wall power outlet and the yellow DC5V2A port.
Tip: Both the ATA power adapter and the Amplex Internet cable’s power adapter must be plugged in as shown.
You can now connect your computer or wireless router to the yellow LAN port. In the ATA box is an extra Ethernet cable you can use to plug from the LAN port of the ATA to your computer or the WAN port of your router.
Amplex Internet - LOCAL Support by e-mail
[email protected] or by phone 1-888-419-3635
4
How do I connect my home phone to my new Amplex Phone service? There are two ways to connect your phone and it’s your choice which to use. You can connect just one phone directly to the ATA box’s gray phone port or you can plug the included cable from the ATA box to wall phone jack. Plugging into the wall phone jack will let all of your home’s phone jacks work with your Amplex phone. Below is how to directly connect one phone and on the next page is how to connect to your wall jacks.
How To Connect One Phone Directly Into The ATA Box.
One Simple Plug
Unplug your home phone from the wall jack or current providers phone box and plug the cable into the gray phone port on the ATA box. You’re all done! You can pick up your phone’s h andset to make and receive calls just like your used to.
Amplex Internet - LOCAL Support by e-mail
[email protected] or by phone 1-888-419-3635
5
How To Connect The ATA Box To Your Home’s Wall Phone Outlets Two Easy Steps And You’re All Connected!
Step 1 Go outside your home and locate your telephone wiring box. This box connects land line phone companies to your home.
Simply open the box and unplug the gray phone cable or clip from the telephone jack as pictured.
Tip: There are a few styles of wiring boxes. See more examples to help you by going to: http://www.amplex.net/phonewiring
Step 2 Plug in one side of the included gray telephone cable in to the gray phone jack on the ATA box.
Then... Plug in the other side of the included gray telephone cable in to a telephone wall jack.
Tip: You can use the included Y splitter to plug a phone and the cable into the wall jack. Amplex Internet - LOCAL Support by e-mail
[email protected] or by phone 1-888-419-3635
6
How do I access the Amplex Phone website? The Amplex Phone website is your central hub to manage your phone service. From this website you can setup and check your voicemail, see your call history and change the various service options that come with your phone service.
Simple Website Logon Open your Internet Web Browser on your computer and in the address bar type: http://nms.amplex.net
You will see the login box appear asking you for your Login Name and password. Your Login Name is:
[email protected] ex:
[email protected]
Your Password is: 1111 You can change your password to something more secure later.
Click the Log In button and you’re all set! This is where you’ll go everytime you need to access any of the great features that come with your phone service.
Amplex Internet - LOCAL Support by e-mail
[email protected] or by phone 1-888-419-3635
7
What’s shown on the home page of the website? Home Page The website home page is what you’ll see when you first log in and will show you the most important information about your phone. This small screenshot is hard to see so below is zoomed in areas so you can learn about each section.
Top Bar
The top bar stays on every screen on the website and let’s you navigate to different areas of the phone website. You can click on any of these icons to go to the area listed under them. On the upper right you can click Profile to view and change your profile. By clicking Log out next to Profile will log you out of the website. Below is a quick list of what each Icon is for.
Home - Brings you back to the home page. Messages - Lets you view voicemails and change voicemail options. Answering Rules - Lets you setup special rules to do things like call forwarding and do not disturb. Contacts - Let’s you add and modify contacts.
Time Frames - Let’s you setup times where your phone will follow special answering rules. Music on Hold - Let’s you add and modify hold music. Call History - Let’s you view your call history.
Amplex Internet - LOCAL Support by e-mail
[email protected] or by phone 1-888-419-3635
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New Messages Window
The new messages window will show you any new voicemail messages, the number the call was from (1030 in this case since it’s my office phone), the name if the person is in your contacts list, the date and time and how long the message is. You can click the gray arrow to the left of the message to play the audio. If you move your mouse over the message three options will come up to the right the call duration. The first icon let’s you download the voicemail to your computer. The second icon let’s you save the voicemail in the phone system. The third icon lets you delete the voicemail message.
Recent Call History
The new recent call window will shows you your recent calls, the number the call was from (1030 in this case since it’s my office phone), the name if the person is in your contacts list, the date and time and how long the call was. You can click the the number then click call to place a call. The website will call your phone and when you pick up will dial the number you clicked on for you.
Amplex Internet - LOCAL Support by e-mail
[email protected] or by phone 1-888-419-3635
9
Active Answering Rule / Active Phone Active Answering Rule shows which of your answering rules is active right now. You don’t need to make any changes to this unless you want to pick a special rule. Rules do things like stop your phone from ringing or enable call forwarding. Active Phones lists your phone number and the technical name of your ATA box.
Notification Tags A Notification Tags is the small numbers in the circle on the upper right hand side of an icon. This number lets you know there is one new item, in the example to the left one new message.
This is an easy way to tell how many new messages you have without having to switch screens.
Amplex Internet - LOCAL Support by e-mail
[email protected] or by phone 1-888-419-3635
10
How do I setup and check voicemail on the website? By default Voicemail is enabled on all Amplex Phone numbers. If you do not setup a custom greeting your callers will hear a voice prompt saying your phone number and the phrase “is unavailable, please leave a message after the tone.” Recording a custom greeting is easy to do and only takes a few minutes.
Setting up your voicemail is easy. Start by clicking on the Messages icon on the top bar.
Now that your on the Messages page click on Settings.
Scroll down to the Greetings area of the page and click on the Speaker icon to manage your greetings.
Amplex Internet - LOCAL Support by e-mail
[email protected] or by phone 1-888-419-3635
11
Uploading A Greeting You can use an audio file on your computer as a greeting. Click on the browse button and a window will open to allow you to locate the MP3 or WAV file and click open.
Type in a name for this greeting in the Greeting Name box then click Upload.
Record A Greeting You can use your phone to record a greeting. Click on the round button next to Record. A new box will appear informing you that the system will call you at your phone number. Type in a name for this greeting in the Greeting Name box then click Call. The system will now call you on your phone. When you answer the phone the automated system will say “Start recording after the tone.. Press pound (#) When you are finished.” Start talking when you hear the tone then press # to finish recording.
Amplex Internet - LOCAL Support by e-mail
[email protected] or by phone 1-888-419-3635
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Your greeting’s details will now be displayed. The arrow icon (play) on the left allows you to play the greeting back through your computers speakers. If you are happy with the greeting click Done. If you do not like the greeting you can move your mouse over the greeting and icons will display to the far right allowing you to edit (the pencil) or delete (the red x) the Greeting.
You will now see the greeting listed next to Voicemail Greeting. Click the Save button to save your settings. You can go back at any time to change your voicemail greetings.
Amplex Internet - LOCAL Support by e-mail
[email protected] or by phone 1-888-419-3635
13
How do I view my call history on the website?
Your call history is always available on the Amplex Phone website. This history will show you recent calls and allow you filter through calls to see only calls on a specific date or from a specific number. To access call history click the call history icon on the icon bar at the top of the website.
At the bottom of the page you’ll see your recent calls. This list will automatically show the last 4 days of calls.
The Colored Phone icon will indicate if the call is an incoming call (blue), outgoing call (green) or missed call (red). Number shows you the phone number (or in the above example extension since it was my desk phone.) Name displays the caller ID name or the name listed in your contacts for that number. Date will show you the date and time of the call. Duration will show you the duration of the call.
Amplex Internet - LOCAL Support by e-mail
[email protected] or by phone 1-888-419-3635
14
Filtering Call History You can filter your call history to locate calls from a specific date range or from or to a specific number. To filter your call history click on the grey Filters button on the call history page. You will see an option menu appear on the screen.
You can filter your calls by one or all of these fields. For example, if I wanted to know what outbound calls I made on 12-25-2013, I’d type in the Date Range box before the to 12/25/2013 and after the to 12-25-2013 then click the Call Type drop down box and choose Outbound. When I click Set Filters it will bring me back to the call history page showing me only calls I made on Christmas.
You can remove any filters you’ve set by clicking Filters button on Call History page and choosing a new filter. By default, the filter is for the last 4 days with no Caller Number and no Dialed Number entered, and the Call Type set as Select a call type.
Amplex Internet - LOCAL Support by e-mail
[email protected] or by phone 1-888-419-3635
15
How do I view and pay my bill? Amplex makes viewing and paying your bill simple. At the time your account is setup we’ll ask you for your e-mail address and automatically e-mail you a copy of your bill every month. You can log in to the MyAmplex to make payments. View previous statements and update basic account information.
To setup access to your MyAmplex account start by calling us at 1-888-419-3635. On the phone we’ll setup a Login ID and Password for you to use on the website. Once you’ve obtained your Login ID and Password simply open a web browser and go to:
http://my.amplex.net
Simply type your Login ID in the Login ID box and your password in the Password box and click Login.
Amplex Internet - LOCAL Support by e-mail
[email protected] or by phone 1-888-419-3635
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Once you login the summary screen will appear. On this summary screen you’ll find links to do common activities along with a display of your current account balance and any past due balance.
Make Payment - This link will allow you to make a payment from your credit card or checking account on file. Payment Methods - This link will allow you to add a credit card or checking account to make payments from and setup automatic payments. Automatic payments are convenient because your bill will be automatically paid on the billing date from a credit card or checking account you enter. View Billing Activity - This link will allow you to view your billing statements. Edit Personal Information - This link allows you to edit your contact information that Amplex has on file for your account. Change Password - This link allows you to change your MyAmplex password.
Amplex Internet - LOCAL Support by e-mail
[email protected] or by phone 1-888-419-3635
17
What if I need more help? We are here to help! If you need any help or have questions about connecting your Amplex phone remember we’re here to help you.
Our LOCAL support is always just an e-mail or phone call away.
E-mail us at:
[email protected]
Call us at:
1-888-419-3635
Amplex Internet - LOCAL Support by e-mail
[email protected] or by phone 1-888-419-3635
18
