Transcript
User’s manual
ML17929 Two-line corded telephone with caller ID/call waiting
Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read Important safety information on page 49 of this user’s manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information you need to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Model number: ML17929 Type: Two-line corded telephone with caller ID/call waiting Serial number:___________________________________________________________ Purchase date:___________________________________________________________ Place of purchase: Both the model and serial numbers of your AT&T product can be found on the bottom of the telephone base.
Compatible with Hearing Aid T-Coil
Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.
T TIA-1083
Clearspeak™ is a trademark of Advanced American Telephones. © 2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.
Telephone base
Handset with coiled handset cord
Telephone line cords: clear (2-conductor) and black (4-conductor)
Replacement directory card
Power adapter
Mounting bracket
User’s manual
Quick start guide
ML17929 Two-line corded telephone with caller ID/call waiting
ML17929 Two-line corded telephone with caller ID/call waiting
User’s manual
Quick start guide
User’s manual ML17929 Two-line corded telephone with caller ID/call waiting Table of contents Getting started Quick reference guide...............................2 Telephone installation...............................4 Telephone base installation...............4 Data port..........................................................7 Installation options......................................8 Tabletop to wall installation..............8 Wall to tabletop installation..........10 Optional headset.......................................12 Directory card.............................................12
Menu setup Telephone settings...................................13 Menu overview......................................13 Set date and time................................14 Set the primary line............................14 Choose the preferred mode...........15 LCD backlight.........................................15 Ringer volume.......................................16 Language.................................................16 Set home and local area codes....17 Voicemail indicator settings.................18 Voicemail indicator..............................18 Clear voicemail indication...............18 Turn COVM (central office voicemail) on or off.......................19
Telephone operation Basic operation..........................................20 Making, answering or ending a call ...................................................20 On hook dialing (predialing)...........21 ClearspeakTM dial-in-base speakerphone..................................21
Switching between the handset, headset and speakerphone.......21 Redial.........................................................22 Options while on calls............................23 Volume control......................................23 Flash/call waiting................................23 Mute............................................................23 Hold............................................................23 Switching between lines..................24 Conference calls...................................24 Chain dialing..........................................25 Line power mode (no AC power)......26 To make a call during a power failure...................................................26 To answer a call during a power failure...................................................26
Speed dial Speed dial memory overview..............27 Speed dial operation...............................28 Storing a number in a speed dial location...............................................28 Reviewing a speed dial number...28 Editing a speed dial number..........29 Turn auto speaker on or off...........29 Dialing a speed dial number..........30 Deleting a speed dial number.......30
Directory About the directory..................................31 Directory memory capacity.............31 Character chart.....................................31 Create directory entries.........................32 Creating a directory entry...............32
Reviewing directory entries............33 Searching by name.............................33 Review the directory................................33 Dial, delete or edit directory entries...................................34 Display dial..............................................34 Deleting directory entries................34 Editing directory entries...................34
Caller ID About caller ID...........................................35 Information about caller ID with call waiting........................................35 How caller ID history (call log) works....................................................36 Caller ID operation...................................37 Memory match ....................................37 Missed calls indicator........................37 Reviewing call history........................37 Dialing options......................................38 Display dial..............................................38 Deleting call history entries...........38 Saving a call history entry to the directory.....................................39 Saving a call history entry to a speed dial location........................40 Reasons for missing caller ID information.............................................41
Appendix Indicator lights and alert tones.........42 Indicator lights......................................42 Alert tones..............................................42 Screen display messages......................43 Troubleshooting.........................................44 General product care..............................48 Important safety information..............49 Safety information...............................49 Especially about corded telephones.........................................49 FCC and ACTA information...................50 Part 15 of FCC rules................................52 Industry Canada.........................................52
Limited warranty........................................53 Technical specifications.........................55
Index Index................................................................56
Getting started
Installation preparation
You must install the power adapter before using the telephone.
See pages 5-6 for easy instructions.
If you subscribe to high speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between each telephone line cord and telephone wall jack (pages 5 and 6). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters. Your product may be shipped with a protective sticker covering the telephone base display - remove it before use. For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Getting started
Quick reference guide /
CID/
While in a menu, press to scroll up or down.
Press to display call history information when the telephone is idle (page 37). When entering numbers or names, press to move the cursor to the left.
/��� DIR Press to enter the directory when the telephone is idle (page 33).
line 1, line 2 Press to make or answer a call on the selected line (page 20).
When entering numbers or names, press to move the cursor to the right.
Conf Press to initiate a three-way conference call (page 24). hold Press to place a call on hold (page 23).
redial
MENU/ENTER
Press to dial the last number dialed when the telephone is off hook (page 22).
Press to enter the main menu (page 13). While in a menu, press to choose an item, or save an entry or setting.
When the telephone is idle, press to display the last five numbers dialed. You can choose to dial a displayed number (pages 22).
CANCEL Press to cancel an operation and go back to the previous menu (page 13).
FLASh During a call, press to answer an incoming call when you receive a call waiting alert (page 23).
Press and hold to return to idle mode (page 13). REMOVE
Pause
Press to delete the displayed directory, or call history entry (pages 34 and 38).
Press to insert a two-second dialing pause in a number stored in the speed dial memory or directory (pages 28 and 32).
While entering numbers or names, press to backspace and erase a digit or character (pages 28 and 32).
Getting started
Quick reference guide Speed dial keys Press to dial or review a stored speed dial number when the telephone is idle (pages 28 and 30). vol+ When the telephone is idle, press to increase the ringer volume for both lines (page 16). During a call, press to increase the listening volume (page 23). When a line is ringing, press to increase the ringer volume of that line temporarily (page 16). volWhile the telephone is not in use, press to decrease the ringer volume for both lines (page 16). During a call, press to decrease the listening volume (page 23). When a line is ringing, press to decrease the ringer volume of that line temporarily (page 16). HEADSET Press to activate the headset when a corded headset is connected (page 20).
SPEAKER Press to turn the base speakerphone on or off (page 20).
MUTE During a call, press to mute the microphone (page 23).
lower Press to enter the lower locations of the speed dial keys (page 27).
Getting started
Telephone installation Telephone base installation 1. Install the mounting bracket for tabletop use. Option 1: To install your telephone in a low tabletop position, insert the fixed tabs of the mounting bracket into the slots labeled a . Press the flexible tabs into the slots labeled b until they click into place.
Mounting bracket
9V AC POWER
Option 1: Low tabletop position
Option 2: To install your telephone in a high tabletop position, insert the fixed tabs of the mounting bracket into the slots labeled b . Press the flexible tabs into the slots labeled a until they click into place.
Mounting bracket
9V AC POWER
Option 2: High tabletop position
Getting started
Telephone installation 2. Connect the telephone line cord(s) and the power cord to the telephone base.
If you subscribe to high speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between each telephone line cord and telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters. Option 1: If you have a two-line wall jack, install your telephone base as shown below. Plug the other end of the black telephone line cord (4-conductor) into the wall jack. Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch.
L1+L2 If you have DSL high speed Internet service, a DSL filter (not included) is required.
Plug one end of the black telephone line cord (4-conductor) into the jack labeled LINE 1/L1+L2 on the back of the telephone base.
Plug the small end of the power adapter into the power jack on the back of the telephone base.
NOTES:
9V AC POWER
Plug the other end of the coiled handset cord into the jack at the left side of the telephone base.
One end of the coiled telephone line cord has already been plugged into the handset. Make sure it is plugged in firmly.
• Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. • The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.
Getting started
Telephone installation Option 2: If you have two one-line wall jacks, install your telephone base as shown below. Plug the other end of the clear telephone line cord (2-conductor) into the wall jack.
L1
Plug the other end of the black telephone line cord (4-conductor) into the wall jack.
L2
Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch.
If you have DSL high speed Internet service, a DSL filter (not included) is required.
Plug one end of the clear telephone line cord (2-conductor) into the jack labeled LINE 1/L1+L2 on the back of the telephone base. Plug one end of the black telephone line cord (4-conductor) into the jack labeled LINE 2 on the back of the telephone base.
9V AC POWER
Plug the small end of the power adapter into the power jack on the back of the telephone base.
Plug the other end of the coiled handset cord into the jack at the left side of the telephone base.
One end of the coiled telephone line cord has already been plugged into the handset. Make sure it is plugged in firmly.
NOTES: • Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. • The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, underthe-table or cabinet outlet.
Getting started
Data port If you want to connect another device (such as a modem or fax machine) to the wall jack, use the jack labeled DATA on the back of the telephone base. The data port uses line 2 only.
9V AC POWER
DATA port
Getting started
Installation options If you want to mount your telephone on a wall, connect the telephone base to a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. Professional assistance may be required to install the mounting plate. Tabletop to wall installation To install your telephone base in the wall installation position, make sure you first unplug the power adapter from the electrical outlet and the telephone line cord from the wall outlet. 1. Hold down the switch hook on the telephone base, then slide the handset tab upwards to remove it from the slot. Rotate the handset tab 1800 degrees. Push the handset tab down into the slot until it locks into position. Switch hook
Handset tab
2. Depending on whether the mounting bracket is in low or high tabletop position, press the flexible tabs to release the mounting bracket. Remove the mounting bracket from the telephone base.
Flexible tab
Flexible tab
Option 2: High tabletop position
Option 1: Low tabletop position
Getting started
Installation options 3. Plug the coiled handset cord into the handset and the telephone base. Plug the small end of the power adapter cord into the power jack on the back of the telephone base. 4. Plug the telephone line cords into the wall jacks. Option 1: If you have a single two-line wall jack, use only the black telephone line cord (4-conductor). Plug one end of the black telephone line cord into the jack labeled LINE 1/L1+L2 on the back of the telephone base. Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch. If you have DSL high speed Internet service, a DSL filter (not included) is required.
L1+L2
9V AC POWER
Option 2: If you have two separate one-line wall jacks, use both telephone line cords. Plug one end of the clear telephone line cord into the jack labeled LINE 1/L1+L2 on the back of the telephone base. Plug one end of the black telephone line cord into the jack labeled LINE 2. Plug the other end of the clear telephone line cord and the other end of the black telephone line cord into the wall jacks. L1
L2
9V AC POWER
If you have DSL high speed Internet service, a DSL filter (not included) is required.
Getting started
Installation options 5. Wrap the telephone line cord as show below. Mount the telephone on the mounting plate until it is held securely into position. Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch.
Wall to tabletop installation To return the telephone base from wall installation to tabletop position: 1. Unwrap the telephone line cord. Remove the telephone base from the wall. Unplug the telephone line cord from the telephone wall jack and the power adapter cord from the electrical outlet.
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Getting started
Installation options 2. Hold down the switch hook on the telephone base, then slide the handset tab upwards to remove it from the slot. Rotate the handset tab 1800 degrees. Push the handset tab down into the slot until it locks into position. Switch hook
Handset tab
3. Follow the steps in Telephone base installation on pages 4-6 to install your telephone for tabletop use.
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Getting started
Optional headset You can use this telephone hands free when you install any industry standard 2.5mm corded telephone headset (purchased separately). The telephone plays an error tone if you press HEADSET when a headset is not plugged into the headset jack. For best results, use an AT&T 2.5mm headset. To order an AT&T 2.5mm headset, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Plug a 2.5mm headset into the jack on the right side of the telephone base (beneath the small rubber flap).
Directory card Use the directory card to record the names of the speed dial numbers you stored. To write names on the directory card: 1. Remove the clear plastic cover by inserting the tip of a small item such as a paperclip into the hole at the top edge of the cover. 2. Pull out the directory card. 3. Write the information on the directory card. 4. Replace the directory card and the plastic cover. To change the directory card: 1. Follow Steps 1 and 2 above to remove the old directory card. 2. Insert the new directory card and replace the plastic cover.
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Menu setup
Telephone settings Menu overview Use the menus to change the telephone settings. 1. When the telephone is idle, press MENU� /ENTER to enter the main menu. 2. Press or to scroll to the feature to be changed. Press MENU/ENTER. 3. Press or to scroll to the desired settings. 4. Press MENU/ENTER to save your selection. The telephone plays a confirmation tone and returns to the previous menu. To exit without making changes, press CANCEL. -ORPress and hold CANCEL to return to idle mode. NOTE: If no key is pressed within 30 seconds, the telephone automatically returns to idle mode.
Menu structure Set date/time Primary line Preferred mode LCD backlight Directory Call HISTORY
Ringer volume Language
Speed dial
Home area code
Phone settings
Loc area code1
SET Area code
Loc area code2
Voicemail
Loc area code3 Loc area code4 L1 COVM on/off L2 COVM on/off Clear voicemail
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Menu setup
Telephone settings Set date and time If you subscribe to a caller ID service provided by your telephone service provider, the date, month and time are set automatically with each incoming call. 1. When the telephone is idle, press MENU/ENTER. PHONE SETTINGS Set date/time 2. Press or to scroll to Phone settings. Primary line Press MENU/ENTER. Preferred mode 3. Press MENU/ENTER to select Set date/time. 4. Use the dialing keys to enter the correct date and Set date/time time. To enter a number that is less than 10, enter a __/__ __:__ AM 0 before the digit. Press CID/ or /DIR to move the MM/DD HH/MM cursor to the left or right. -ORSet DATE/Time 01/01 12:01 AM Press or to scroll to the desired digit. Press MM/DD HH/MM CID/ or /DIR to move the cursor to the left or right. 5. Press or to scroll to AM or PM. 6. Press MENU/ENTER to save. The telephone plays a confirmation tone and returns to the previous menu. NOTE: The telephone plays an error tone if you enter an invalid date or time.
Set the primary line Use this feature to select the default telephone line to be used when you make calls. The primary line is set to Line1 by default. 1. When the telephone is idle, press MENU/ENTER. Phone SETTINGS 2. Press or to scroll to Phone settings. Set date/time Primary line Press MENU/ENTER. Preferred mode 3. Press or to scroll to Primary line. Press MENU/ENTER. Primary Line Line1 4. Press or to scroll to Line1 or Line2. Line2 5. Press MENU/ENTER to save. The telephone plays a confirmation tone and returns to the previous me���� nu.
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Menu setup
Telephone settings Choose the preferred mode You can set the preferred mode to speakerphone or headset. Your selection is used automatically when dialing a number from the directory, redial or call history without lifting the handset. Your selection is also used for speed dialing when auto speaker is set to On (see Turn auto speaker on or off on page 29). If a corded headset is not plugged in, the speakerphone is used automatically. The preferred mode is set to Speakerphone by default. To change the setting: Phone SETTINGS 1. When the telephone is idle, press MENU/ENTER. Set date/time Primary line 2. Press or to scroll to Phone settings. Preferred mode Press MENU/ENTER. 3. Press or to scroll to Preferred mode. Preferred mode Press MENU/ENTER. Speakerphone Headset 4. Press or to scroll to Speakerphone or Headset. 5. Press MENU/ENTER to save. The telephone plays a confirmation tone and returns to the previous m���� enu. LCD backlight Use this feature to turn the LCD backlight on or off. 1. When the telephone is idle, press MENU/ENTER. 2. Press or to scroll to Phone settings. Press MENU/ENTER. 3. Press or to scroll to LCD backlight. Press MENU/ENTER. 4. Press or to scroll to On or Off. 5. Press MENU/ENTER to save. The telephone plays a confirmation tone and returns to the previous������� menu.
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PHONE SETTINGS Primary line Preferred mode LCD backlight LCD backlight On Off
Menu setup
Telephone settings Ringer volume You can set the ringer volume level (1-7) or turn the ringer off. 1. When the telephone is idle, press MENU/ENTER. PHONE SETTINGS 2. Press or to scroll to Phone settings. Preferred mode LCD backlight Press MENU/ENTER. Ringer volume 3. Press or to scroll to Ringer volume. Press MENU/ENTER. Ringer volume Line1&2 4. Press or to scroll to the desired line (Line1&2, Line1 Line1 or Line2). Press MENU/ENTER.� Line2 5. Press or , VOL+ or -VOL to adjust the ringer volume for the selected line. RINGER VOLUME 6. Press MENU/ENTER to save. The telephone plays a confirmation tone and returns to the previous menu. NOTES: • Pressing VOL+ or VOL- when the telephone is idle adjusts the ringer volume for both lines. • When a line is ringing, press VOL+ or VOL- to adjust the ringer volume of that line temporarily. The next call will ring at the preset volume. • If the ringer for either or both lines is muted, Ringer off for the corresponding line or both lines (L1, L2 or L1&2) appears on the screen when the telephone is idle or there is an incoming call.
Language Use this feature to change the display language that is used in all menus and screens. This telephone is set to use English for display by default. 1. When the telephone is idle, press MENU/ENTER. PHONE SETTINGS LCD backlight 2. Press or to scroll to Phone settings. Ringer volume Press MENU/ENTER. Language 3. Press or to scroll to Language. Press MENU/ENTER. language English 4. Press or to scroll to English, Français or Francais Español. Espanol 5. Press MENU/ENTER to save. The telephone plays a confirmation tone and returns to the previous m����� enu.
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Menu setup
Telephone settings Set home and local area codes If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number, and when you dial from the caller ID history, only seven digits are dialed. This feature makes it easy for you to place a call from the caller ID history. If you must dial 10 digits (area code + telephone number) to make a local call, do not program the home area code. Then, if you receive a call from within your area code, the screen displays the 10 digits of the telephone number, and when you dial from the caller ID history, all 10 digits will be dialed. 1. When the telephone is idle, press MENU/ENTER. CALL HISTORY 2. Press or to scroll to Set area code. Speed dial Press MENU/ENTER. Phone settings SET Area code 3. Press or to scroll to Home area code or Loc area code1 - Loc area code4. SET AREA CODE Press MENU/ENTER. Home AREA CODE 4. Use the dialing keys to enter a three-digit area code. Loc AREA CODE1 Loc AREA CODE2 • Press CID/ or /DIR to scroll to the digit you want to edit. Home AREA CODE • Press REMOVE to backspace and delete a digit. ___ 5. Press MENU/ENTER to save. The telephone plays a confirmation tone and returns to the previous ������ menu.
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Menu setup
Voicemail indicator settings Voicemail indicator If you subscribe to voicemail service offered by your telephone service provider, this feature provides a visual indication when you have new voicemail messages on either line. Voice mail displays and the corresponding line blinks on the screen to indicate there are new voicemail messages on that line.
9:34 L1:00 L2:00 voice
am 1/13 new calls new calls mail:l2
Clear voicemail indication After you have listened to all new voicemail messages, the indicators turn off automatically. Use the clear voicemail feature when the telephone indicates that there is new voicemail when there is none (for example, when you have accessed your voicemail while away from home). The clear voicemail feature only turns off the indicators; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal that turns on the indicator. To manually turn off the indicator, follow the steps below. 1. When the telephone is idle, press MENU/ENTER. 2. Press or to scroll to VOICE MAIL. Press MENU/ENTER. 3. Press or to scroll to Clear voicemail. Press MENU/ENTER. 4. Press or to scroll to Line1&2, Line1, or Line2. 5. Press MENU/ENTER to save. The telephone plays a confirmation tone and returns to the previous menu.
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Speed dial Phone settings Set area code VOICE MAIL VOICE Mail L1 COVM ON/OFF L2 COVM ON/OFF Clear voicemail CLEAR VOICEMAIL Line1&2 Line1 Line2
Menu setup
Voicemail indicator settings Turn COVM (central office voicemail) on or off If you subscribe to voicemail service with your telephone service provider, turn on the COVM feature for that telephone line. If you do not subscribe to voicemail service or want to disable the indicator, turn off the COVM feature. 1. When the telephone is idle, press MENU/ENTER. Speed dial 2. Press or to scroll to Voice mail. Phone settings Press MENU/ENTER. Set area code VOICE MAIL 3. Press or to scroll to L1 covm ON/OFF or L2 covm ON/OFF. Press MENU/ENTER. VOICE MAIL 4. Press or to scroll to On or Off. L1 COVM ON/OFF L2 COVM ON/OFF 5. Press MENU/ENTER to save. The telephone plays a confirmation tone and returns to the previous menu. Clear voicemail L1 COVM ON/OFF On Off
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Telephone operation
Basic operation By default, the telephone is set to use line 1 for making calls. To change the primary line, see Set the primary line on page 14. When you answer a call, the telephone automatically selects the ringing line. Making, answering or ending a call To make a call with the speakerphone: 1. Press SPEAKER to use the primary line. -ORTo override automatic line selection, press SPEAKER , then press LINE 1 or LINE 2. -ORIf you choose Speakerphone in Choose the preferred mode (see page 15), press LINE 1 or LINE 2 directly to activate the speakerphone. 2. Wait for a dial tone, then dial the telephone number. The screen displays the elapsed time as you talk (in hours, minutes and seconds). 3. Press SPEAKER to hang up.
8:00 AM 8887227702 L1
1/11
0:00:08
Elapsed time
To make a call with the handset: LINE buttons 1. Lift the handset to use the primary line. -ORLift the handset, then press LINE 1 or LINE 2 to override automatic line selection. 2. Wait for a dial tone, then dial the number. 3. Place the handset on the telephone base to hang up. To make a call with the corded headset: Make sure the corded headset is connected to the telephone base (see page 12). 1. Press HEADSET on the telephone base to use the primary line. -ORPress HEADSET, then press LINE 1 or LINE 2 to override automatic line selection. -ORIf you chose Headset in Choose the preferred mode (see page 15), press LINE 1 or LINE 2 directly to activate the headset. 2. Wait for a dial tone, then dial the number. 3. Press HEADSET to hang up. 20
Telephone operation
Basic operation To answer a call: • Lift the handset, or press SPEAKER or HEADSET. -ORPress the LINE button of the ringing line to answer the call with the preferred mode (see Choose the preferred mode on page 15). On hook dialing (predialing) 1. Use the dialing keys to enter a telephone number. Press REMOVE to make corrections when entering the telephone number. 2. Lift the handset, or press SPEAKER or HEADSET. -ORPress LINE 1 or LINE 2 to override automatic line selection and dial the number using your preferred mode (see Choose the preferred mode on page 15). ClearspeakTM dial-in-base speakerphone During a call using the handset, press SPEAKER , then hang up the handset. This allows you to use the telephone hands free and lets more people participate in the conversation. Switching between the handset, headset and speakerphone To switch from the handset to speakerphone: While on a call using the handset, press SPEAKER , then hang up the handset. To switch from the handset to headset: While on a call using the handset, press HEADSET (make sure a headset is firmly plugged in), then ������������������������� hang up the handset. To switch from the speakerphone to handset: While on a call using the speakerphone, lift the handset. To switch from the speakerphone to headset: While on a call using the speakerphone, press HEADSET (make sure a headset is firmly plugged in). To switch from the headset to speakerphone: While on a call using the headset, press SPEAKER . To switch from the headset to handset: While on a call using the headset, lift the handset.
Clearspeak™ is a trademark of Advanced American Telephones.
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Telephone operation
Basic operation Redial The last five telephone numbers dialed (up to 24 digits) are stored in the redial memory. To dial one of the five most recently dialed numbers: 1. When the telephone is idle, press REDIAL to enter the redial list and display the most recently called numbers. 2. Press or to scroll to the desired number. 3. Lift the handset, or press SPEAKER or HEADSET. -ORPress LINE 1 or LINE 2 to override automatic line selection and dial the number using your REDIAL preferred mode (see Choose the preferred mode on page 15). REDIAL #01
To dial the last number dialed: 888-722-7702 1. Lift the handset, or press SPEAKER or HEADSET. ������� -ORPress LINE 1 or LINE 2 to override automatic line selection. 2. Press REDIAL to dial the last number dialed. To delete a redial entry: 1. When the telephone is idle, press REDIAL to enter the redial list and display the most recently called numbers. 2. Press or to scroll to the desired number�. 3. Press REMOVE to delete the displayed entry. The screen displays Removed with a confirmation tone. NOTE: If there is no number stored in the redial memory when you press REDIAL, there is an error tone.
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Telephone operation
Options while on calls Volume control You can set the listening volume for the handset and headset to one of four levels, or one of eight levels for the speakerphone. When you are on a call, press VOL+ to increase the handset, speakerphone or headset listening volume. Press VOL- to decrease the listening volume. There are four beeps when you reach the minimum or maximum level. Flash/call waiting If you subscribe to call waiting service with your telephone service provider (see About caller ID on page 35), you hear a beep if someone calls while you are already on a call. • Press FLASH to put your current call on hold and take the new call. • Press FLASH at any time to switch back and forth between calls. Mute Use this feature during a telephone conversation to silence the microphone. You can hear the other party, but the other party cannot hear you. To mute a call: • During a call, press MUTE. When mute is on, the MUTE light turns on and the screen displays MUTE. To take a call off mute: • Press MUTE again and resume speaking.
NOTE: The mute function cancels when you change lines, put a call on hold, start a conference call or switch between the handset, headset and speakerphone.
Hold Use this feature to hold one or both lines. To put a call on hold: • While on a call, press HOLD. The LINE indicator for that line flashes slowly to indicate the line is on hold. If you are using the speakerphone, the speakerphone turns off automatically when you press HOLD. To release hold and return to the call: • Press the LINE button for the call to continue the call using the preferred mode. -ORPress HOLD again. The LINE indicator for the call remains on steadily when you release hold. 23
Telephone operation
Options while on calls Switching between lines Use this feature to switch between lines during a call. 1. While on a call, press the LINE button of the line not in use to establish a new call or answer an incoming call on that line. The original line is automatically put on hold. 2. To return to the first call, press the original LINE button. The other line is automatically put on hold. Conference calls Use this feature to set up a three-party call by using two lines at the same time. To make a three-way conference call: 1. Make or answer a call. 2. Press the other LINE button to establish a new call or answer an incoming call and put the original line on hold. 3. Press CONF to begin a three-party conference call. The screen displays Line 1 & line 2 in conference. If the caller on line 2 hangs up during the conference call, the call continues on line 1. However, if the caller on line 1 hangs up, a tone plays. Press the LINE 2 button to stop the tone and continue the call with line 2. To place a conference call on hold: 1. While on a conference call, press HOLD to hold both lines. 2. Press CONF to release hold and continue the conference call. To talk privately with one caller: 1. Press HOLD to hold both lines. Press the desired LINE button for the caller you want to speak with. 2. Press CONF to continue the conference call. To drop one line: • Press the LINE button for the caller you want to speak with. The other call is disconnected automatically. To end a conference call: • Place the handset on the telephone base to hang up, or press SPEAKER or HEADSET.
24
Telephone operation
Options while on calls Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, speed dial memory, call history or redial while you are on a call. Chain dialing can be useful if you wish to dial other numbers (such as bank account numbers or access codes) during a call. To access a number (up to 24 digits) from the directory while on a call: 1. Press � /��� DIR. -ORChristine Smith Press MENU/ENTER. Then press MENU/ENTER twice. 888-722-7702 2. Press or to scroll or press the dialing keys to Dial find the desired entry (see Searching by name on page 33). 3. Press MENU/ENTER to dial the displayed number. To access a number (up to 24 digits) from the speed dial memory while on a call: 8:00 AM 1/11 • Press the speed dial key. 8887227702 -ORL1 0:00:08 Press LOWER, then press the speed dial key. The number is dialed automatically. To access a number (up to 24 digits) from the call history while on a call: 1. Press CID� / . 8:00 AM 1/11 -ORChristine Smith 888-722-7702 Press MENU/ENTER, then press or to scroll to CL01 L1 CALL HISTORY. Press MENU/ENTER. 2. Press /CID or /DIR to scroll to Line 1, Line 2 or ALL LINES to review the call history entries on one or both lines. Press MENU/ENTER. 3. Press MENU/ENTER again to select REVIEW. 4. Press or to scroll to the desired number. Press MENU/ENTER twice to dial the displayed number. To access the last number dialed (up to 24 digits) while on a call: • Press REDIAL. The number is dialed automatically.
25
Telephone operation
Line power mode (no AC power) This telephone provides minimal functionality during a power failure. When AC power is not available, the screen is blank and many telephone features do not function. Only touch-tone dialing and handset volume adjustment are supported. The telephone uses power from the telephone line to enable you to make and answer calls on LINE 1 only using only the handset and dialing keys. To make a call during a power failure 1. Lift the handset and wait for the dial tone. The screen shows NO AC POWER. 2. Dial a telephone number using the dialing keys. Wait to hear each key tone and make sure the digit appears on the screen before pressing the next dialing key. To answer a call during a power failure • Lift the handset. NOTES: • The screen does not show incoming caller ID information during a power failure. • If the telephone loses power during a call, the screen display may become unstable. Try resetting the screen by unplugging the power adapter and plugging it back in after a few seconds, or after power returns following a power failure.
26
Speed dial
Speed dial memory overview This telephone has 18 speed dial locations for storing telephone numbers. You can store up to 24 digits in each location. If the number you stored is over 24 digits, the screen displays Only 24 digits are allowed. Only the first nine locations can be accessed by directly pressing the speed dial keys. To access the next nine locations, press LOWER and then the speed dial key for the desired location. You may wish to write the names or telephone numbers of speed dial entries on the directory card, using the white spaces for the first nine speed dial locations and the gray spaces for the lower nine speed dial locations. If you need to replace your directory card, see Directory card on page 12.
Speed dial keys
Nine speed dial locations 1-9 (white)
Nine speed dial locations 10-18 (gray)
LOWER key
27
Speed dial
Speed dial operation Storing a number in a speed dial location Use the following steps to store a telephone number in the desired speed dial memory location. 1. When the telephone is idle, press MENU/ENTER. 2. Press or to scroll to Speed dial. Press MENU/ENTER. 3. Press or to scroll to Program. Press MENU/ENTER. 4. Use the dialing keys to enter the telephone number (up to 24 digits). PRESS SPDIAL KEY TO SAVE moves on the screen. • Press CID/ or /DIR to move the cursor to the left or right. • Press REMOVE to backspace and delete a digit. • Press PAUSE to insert a two-second dialing pause. P appears on the screen. 5. Press the desired speed dial key. -ORPress LOWER, then press the desired speed dial key. The telephone plays a confirmation tone and the screen displays Stored to speed dial #01 if you store the number to speed dial location 1.
Directory CALL HISTORY Speed dial Phone settings Speed dial Review Program AUTO SPEAKER ENTER NUMBER _ PRESS SpDial key ENTER NUMBER 888-722-7702_ PRESS SpDial key
Stored to speed dial #01
NOTE: If the speed dial location you selected is occupied, the new telephone number replaces the old one. Take caution not to replace entries you do not wish to delete.
Reviewing a speed dial number If Auto speaker is turned on (see Turn auto speaker on or off on page 29): 1. When the telephone is idle, press MENU/ENTER. 2. Press or to scroll to Speed dial. Speed dial Press MENU/ENTER. Review 3. Press or to scroll to Review. Press MENU/ENTER. Program 4. Press or to scroll through the speed dial numbers. auto speaker If Auto speaker is turned off (see Turn auto speaker SPEED DIAL #01 on or off on page 29), when the telephone is idle: 888-722-7702 • Press the desired speed dial key. Dial -ORPress LOWER, then press the desired speed dial key to review the number. 28
Speed dial
Speed dial operation Editing a speed dial number Follow the steps below to edit a speed dial number. 1. Follow the steps in Reviewing a speed dial number on page 28 to display a speed dial number. 2. Press CID/ or /DIR to scroll to Edit. Press MENU/ENTER. 3. Use the dialing keys to edit the telephone number. • Press CID/ or /DIR to move the cursor to the left or right. • Press REMOVE to backspace and delete a digit. • Press PAUSE to insert a two-second dialing pause. P appears on the screen. 4. Press MENU/ENTER to save the number. The screen displays Stored with a confirmation tone.
SPEED DIAL #01 888-722-7702 edit Edit SPDIAL #01 888-722-7702_
Stored
Turn auto speaker on or off If you set auto speaker to on and you press a speed dial key with a stored number, the telephone automatically dials the number using the preferred mode you set (see Choose the preferred mode on DIRECTORY page 15). The auto speaker feature is set to off by Call LOG default. To change the setting: Speed DIAL Phone SETTINGS 1. When the telephone is idle, press MENU/ENTER. 2. Press or to scroll to speed dial. Speed dial Press MENU/ENTER. Review Program 3. Press or to scroll to Auto speaker. Auto speaker Press MENU/ENTER. 4. Press or to scroll to ON or OFF.� AUTO SPEAKER On 5. Press MENU/ENTER to save. The telephone plays a confirmation tone and returns to the previous menu. Off
29
Speed dial
Speed dial operation Dialing a speed dial number If Auto speaker is turned on, numbers will be dialed using the preferred mode (see Choose the preferred mode on page 15). If the preferred mode is Headset but no headset is connected, the number will be dialed using the speakerphone. • Press the desired speed dial key. 8:00 AM 1/11 -OR888-722-7702 Press LOWER, then press the desired speed dial key. The number is dialed automatically. L1 0:00:08 If Auto speaker is turned off���������������������������� , or if you want to use the handset or headset regardless of the Auto speaker programming: 1. Lift the handset,���������� or press SPEAKER or HEADSET. -ORPress LINE 1 or LINE 2 to override automatic line selection. 2. Press the desired speed dial key. -ORPress LOWER, then press the desired speed dial key. The number is dialed automatically. To dial the speed dial number while reviewing: 1. Follow the steps in Reviewing a speed dial number SPEED DIAL #01 on page 28 to display a speed dial number. 888-722-7702 2. Lift the handset or press SPEAKER or HEADSET. Dial -ORTo dial the number using your preferred mode (see Choose the preferred mode on page 15): • Press MENU/ENTER. • Press LINE 1 or LINE 2 to override automatic line selection. Deleting a speed dial number 1. Follow the steps in Reviewing a speed dial number on page 28 to display a speed dial number. 2. Press REMOVE to delete the number. The screen displays Removed. Once a number is deleted, it cannot be retrieved.
30
Directory
About the directory Directory memory capacity The directory of this telephone can store up to 100 entries, with a maximum of 16 alphanumeric characters (including spaces) for names and 24 digits for telephone numbers. If the number you entered is over 24 digits, the screen shows Only 24 digits are allowed. A convenient search feature can help you quickly find and dial numbers (see Searching by name on page 33). If you try to add a new contact and there are already 100 entries, the screen shows Memory Full. You cannot store a new number until you delete one. If you try to review the directory entries when there are none, the screen displays Directory empty. Character chart Use the dialing keys and the chart below to enter a name (up to 16 characters). Each press of a particular key causes the characters to be displayed in the following order: Dial Key
Characters by number of key presses 1
2
3
4
5
6
7
8
9
&
.
(
)
1
1
,
_
‘
,
2
A
B
C
2
3
D
E
F
3
4
G
H
I
4
5
J
K
L
5
6
M
N
O
6
7
P
Q
R
S
8
T
U
V
8
9
W
X
Y
Z
0
0
#
#
7 9
31
Directory
Create directory entries Creating a directory entry Use the following steps to store a name and number in the directory. 1. When the telephone is idle, press MENU/ENTER. Directory 2. Press MENU/ENTER to select Directory. CALL HISTORY 3. Press or to scroll to Add contact. Speed dial Press MENU/ENTER. Phone settings 4. Use the dialing keys to enter a number (up to 24 digits). Directory Review • Press CID/ or /DIR to move the cursor to the Add contact left or right. • Press REMOVE to backspace and delete a digit. • Press PAUSE to insert a two-second dialing pause. Enter Number 888-722-7702_ P appears on the screen. -ORTo copy a number from the redial list, press REDIAL to enter the redial memory. Press or to scroll to the Enter Name Christine Smith_ desired number. Press MENU/ENTER. 5. Press MENU/ENTER to move on to enter the name. Use the dialing keys (see Character chart on page 31) to enter the name (up to 16 characters). STORED TO DIR • Press CID/ or /DIR to move the cursor to the left or right. • Press REMOVE to backspace and delete characters. 6. Press MENU/ENTER to save the entry. The screen displays StoreD to DIR, then returns to the previous menu. To exit without making changes, press CANCEL.
32
Directory
Review the directory Reviewing directory entries Use the following steps to review directory entries. Directory 1. Press /��� DIR to enter the directory. CALL HISTORY Speed dial -ORPhone settings a. When the telephone is idle, press MENU/ENTER. b. Press MENU/ENTER to select directory. Directory Review c. Press MENU/ENTER again to select Review. Add contact 2. Press or to scroll through the directory entries. Press and hold or to scroll continuously. -ORChristine Smith 888-722-7702 Press the dialing keys to search a number by name (see Searching by name below). If no name Dial matches the character you pressed, the screen displays no Entries For “X” (X represents for the character of the key you pressed). 3. Press and hold CANCEL to return to idle mode. Searching by name Follow the steps below to search for directory entries by name. 1. Follow the steps in Reviewing directory entries above to enter the directory. 2. When in the directory, press the dialing keys (2-9) to start a name search. The directory shows the first name beginning with the first letter on the dialing key (if there is one). 3. To see other names starting with the letters on the same dialing key, keep pressing the key. The names appear in alphabetical order. For example, if you have the names Jennifer, Jessie, Kevin and Linda in your directory: • If you press 5 (JKL) once, you see Jennifer. When JENNIFER displays, press , you see Jessie. • If you press 5 (JKL) twice, you see Kevin. • If you press 5 (JKL) three times, you see Linda. • If you press 5 (JKL) four times, you see No Entries FOR “5”. • If you press 5 (JKL) five times, you see Jennifer again. NOTE: If there is no name matching the first letter of the key you press, the directory shows a name matching the following letters of the key.
33
Directory
Dial, delete or edit directory entries To dial, delete or edit a directory entry (name and number), the entry must be displayed on the handset. Use Reviewing directory entries on page 33 to show an entry. Display dial To dial a displayed number from the directory: • Lift the handset, or press SPEAKER or HEADSET. -ORTo dial the number using your preferred mode (see Choose the preferred mode on page 15): • Press MENU/ENTER. • Press LINE 1 or LINE 2 to override automatic line selection. Deleting directory entries To delete a displayed number from the directory: 1. Press REMOVE to delete the entry. The screen displays Delete Contact? 2. Press MENU/ENTER to confirm. The screen shows Removed! and then the next directory entry if any. You cannot retrieve an entry once you have deleted it. Editing directory entries To edit a displayed number from the directory: 1. Press CID/ or /DIR to scroll to Edit. Press MENU/ENTER. Press the dialing keys to edit the number. • Press REMOVE to backspace and delete a digit. • Press CID/ or /DIR to move the cursor to the left or right. • Press PAUSE to insert a two-second dialing pause. P appears on the screen. 2. Press MENU/ENTER to move on to edit the name. Press the dialing keys to edit. • Press REMOVE to backspace and delete a character. • Press CID/ or /DIR to move the cursor to the left or right. 3. Press MENU/ENTER to save the entry. The screen displays STORED to dir with a confirmation tone.
34
Caller ID
About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, and while on another call. There are fees for caller ID services. In addition, this service might be called different names (such as caller ID with visual call waiting) by different telephone service providers and might not be available in all areas.
8:00 AM 8887227702 L1
1/11
0:00:08
It might be necessary to change your telephone service to use this feature. Contact your telephone service provider if: • You have both caller ID and call waiting, but as separate services (you might need to combine these services). • You have only caller ID service, or only call waiting service. • You don’t subscribe to caller ID or call waiting services. This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone companies use compatible equipment. The time and date are from the telephone service provider along with the call information. Caller ID information might not be available for every incoming call. Callers may intentionally block their names and/or telephone numbers. NOTES: • You can use this product with regular caller ID service, or you can use this product’s other features without subscribing to caller ID or combined caller ID with call waiting service. • The format of telephone numbers displayed depends on the home and local area codes you set (see Set home and local area codes on page 17).
35
Caller ID
About caller ID How caller ID history (call log) works The telephone stores caller ID information for the last 99 incoming calls. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls. If you answer a call before the information appears on the screen, it does not show in the caller ID history. Review the caller ID history to determine who called, return the call, or copy the caller’s name and number into your directory or speed dial memory. LX: XX NEW CALLS appears if there are new call history entries that have not been reviewed on that line (X is the line number and XX is the number of missed calls). CALL HISTORY EMPTY appears if there are no records in the call log. The time and date of the call and the caller’s name and telephone number are included in the display. Caller ID information appears on the screen as the telephone rings, or until the caller hangs up, or until the call ends. If you subscribe to caller ID service, the time and date are automatically reset with the incoming call. You can also set the time and date manually (see Set date and time on page 14).
Time of call Caller’s name The number of calls received
8:00 AM 1/11 Christine Smith 888-722-7702 CL01 L1 NEW
The line on which the call was received
Date of call Caller’s number The call is new and has not been reviewed.
NOTES: • The caller ID information might not be available for every incoming call. Callers might intentionally block their names and/or telephone numbers (see Reasons for missing caller ID information on page 41). • Each entry can have up to 24 digits for the telephone number and 16 characters for the name. If the telephone number has more than 16 digits, only the last 16 digits appear. If the name has more than 16 characters, only the first 16 characters appear.
36
Caller ID
Caller ID operation Memory match If the incoming telephone number matches the last seven digits of the telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory. NOTE: The number you see on your caller ID is in the format from the telephone service provider. It usually delivers 10-digit telephone numbers (area code plus telephone number). The telephone system ignores the area code when searching for a match and displays the name of the corresponding number from the directory.
Missed calls indicator All new or missed call history entries are counted as missed calls. Each time you review a call history entry with NEW, the number of missed calls decreases by one. When all the entries in the call log have been reviewed, the missed calls indicator will be removed from the display. Reviewing call history 1. When the telephone is idle, press MENU/ENTER. -ORWhen the telephone is idle, press CID� / ��������� and skip to Step 4. 2. Press or to scroll to Call history. Press MENU/ENTER. 3. Press or to scroll to Review. Press MENU/ENTER. 4. Press CID/ or /DIR to select Line 1, Line 2 or All lines to review the call history entries on the selected line or both lines�������� . Press MENU/ENTER. 5. Press to display entries starting with the most recent call. Press or to scroll through the call history entries. Press and hold or to scroll continuously. 6. Press and hold CANCEL to return to idle mode.
Directory CALL HISTORY Speed dial Phone settings Call LOG Review Del all calls
CALL HISTORY L1 10 CLS 03 New L2 01 CLS 00 New Line 1 8:00 AM 1/11 CHRISTINE SMITH 888-722-7702 cl10 l1
NOTE: When you access the call history with no entries, the screen displays Call History Empty.
37
Caller ID
Caller ID operation Dialing options Although the incoming call history entries have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. While reviewing the call history, press # (pound key) repeatedly to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory.
8:00 AM 1/11 CHRISTINE SMITH 888-722-7702 Dial
Press # (pou�������� nd key) 1-888-722-7702 722-7702 1-722-7702 888-722-7702
Display dial 1. When in the call history (see Reviewing call history on page 37), press or to scroll to the number you wish to call. Press # (pou�������� nd key) repeatedly to select the desired dialing format. 2. Lift the handset, or press SPEAKER or HEADSET. -ORTo dial the number using your preferred mode (see Choose the preferred mode on page 15): • Press MENU/ENTER twice. • Press LINE 1 or LINE 2 to override automatic line selection. Deleting call history entries Delete a specific call history entry: 1. When in the call history (see Reviewing call history on page 37), press or to scroll to the number you wish to delete. Directory 2. Press REMOVE to delete the displayed number. CALL HISTORY Delete all call history entries: 1. When the telephone is idle, press MENU/ENTER. 2. Press or to scroll to Call history. Press MENU/ENTER. 3. Press or to scroll to Del all calls. 4. Press MENU/ENTER. �������������������� The screen displays Confirm? 5. Press MENU/ENTER to confirm. The screen displays All deleted. Then it automatically returns to the previous menu.�
38
Speed dial Phone settings Call LOG Review Del all calls
Confirm?
Caller ID
Caller ID operation Saving a call history entry to the directory 1. When in the call history (see Reviewing call history on page 37), press or to scroll to the desired entry. Press MENU/ENTER. 2. Press
CID/
or
/DIR to scroll to Copy to DIR.
-ORIf you need to add or remove the area code or a 1 at the beginning of the number, do the following: a. Press # (pou�������� nd key) repeatedly to scroll through the various dialing formats (area code + sevendigit number, 1 + area code + seven-digit number, seven-digit number or 1 + seven-digit number). b. Press CID/ or /DIR to scroll to Copy to DIR. 3. Press MENU/����� ENTER. Use the dialing keys to edit the telephone number (up to 24 digits). • Press CID/ or left or right.
/DIR to move the cursor to the
8:00 AM 1/11 CHRISTINE SMITH 888-722-7702 Copy to DIR EDIT NUMBER 888-722-7702
EDIT NAME Christine SMITH_
• Press REMOVE to backspace and delete a digit. • Press PAUSE to insert a two-second dialing pause. P appears on the screen. 4. Press MENU/ENTER to move on to edit the name. Use the dialing keys (see Character chart on page 31) to enter the name (up to 16 characters). • Press
CID/
or
/DIR to move the cursor to the left or right.
• Press REMOVE to backspace and delete a character. 5. Press MENU/ENTER to save the entry. The telephone displays STORED TO DIR, plays a confirmation tone and then returns to the call history entry.
39
Caller ID
Caller ID operation Saving a call history entry to a speed dial location 1. When in the call history (see Reviewing call history on page 37), press or to scroll to the desired entry (up to 24 digits), then press MENU/ENTER. 2. Press
CID/
or
/DIR to scroll to Copy to SpDial.
-ORIf you need to add or remove the area code or a 1 at the beginning of the number, do the following: a. Press # (pou������� nd key) repeatedly to scroll through the various dialing formats (area code + sevendigit number, 1 + area code + seven-digit number, seven-digit number or 1 + seven-digit number). b. Press CID/ or /DIR to scroll to Copy to SpDial. 3. Press MENU/ENTER. The screen displays Press speed dial key to save.
8:00 AM 1/11 CHRISTINE SMITH 888-722-7702 Copy to spdial
Press speed dial key to save
Stored to speed dial #01
4. Press a desired speed dial key. -ORPress LOWER then press a desired speed dial key to store the entry. The telephone plays a confirmation tone and the screen displays Stored to speed dial# 01 if you store the number in speed dial location 1. NOTE: If the speed dial memory location you selected is occupied, the screen displays OVERWRITE SPEED DIAL# X? (X represents the speed dial location number) Press MENU/ENTER to confirm and overwrite, or press CANCEL to cancel.
40
Caller ID
Reasons for missing caller ID information Screen message
Reason
PRIVATE NAME
The caller prefers not to show the name.
PRIVATE NUMBER
The caller prefers not to show the telephone number.
PRIVATE CALLER
The caller prefers not to show the name and telephone number.
UNKNOWN NAME
The telephone service provider cannot determine the caller’s name.
UNKNOWN NUMBER
The telephone service provider cannot determine the caller’s telephone number.
UNKNOWN CALLER
The telephone service provider cannot determine the caller’s name and number.
41
Appendix
Indicator lights and alert tones Indicator lights Lighted display LINE 1/LINE 2 indicator On when the telephone line is in use. Flashes slowly when the call is on hold. Flashes rapidly when there is an incoming call.
SPEAKER indicator
HEADSET indicator
On when the speakerphone is on.
On when the headset is in use.
MUTE indicator On when the corded handset microphone, speakerphone or headset is muted.
Alert tones Confirmation tone
• The command has been completed successfully.
(3 ascending beeps) Error tone
• You press REDIAL when the redial list is empty.
(2 quick beeps)
• No headset is plugged into the telephone base when you press HEADSET. • The requested task cannot be completed due to missing information or an input error.
Four beeps
• You press VOL+ or VOL- when the volume has already reached its highest or lowest setting.
42
Appendix
Screen display messages All deleted
All call history entries have been deleted.
CALL HISTORY EMPTY
There are no entries in the call history.
conf.
Lines 1 and 2 are on a three-way conference call.
Directory empty
There are no entries in the directory.
LINE 1 & LINE 2 IN CONFERENCE
You have created a three-way conference call.
LOWER SPEED DIAL
You have accessed the LOWER speed dial memory.
LX:IN USE
The telephone on the same line with line X is in use.
LX:ON HOLD
Line X is put on hold.
LX:XX NEW CALLS
XX calls on line X have not been reviewed.
Memory Full
The directory memory is full.
MUTE
You have muted the call.
no ac power
There is no AC power. Check the power adapter connection to the telephone and the electrical wall outlet.
No Entries for “x”
There is no name which matches the letter X in the directory.
Only 24 digits are allowed
The directory entry you entered is over 24 digits.
OVERWRITE SPEED DIAL #x
You replace the speed dial location X with a new speed dial entry.
REMOVED
A redial entry, directory entry or speed dial entry has been deleted.
STORED
You have stored an edited speed dial entry.
STORED TO DIR
The entry has been saved successfully into the directory.
STORED TO SPEED DIAL #X
You have stored a new speed dial entry in the speed dial location X.
VOICE MAIL:LX
There is a new voicemail message on line X.
43
Appendix
Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. My telephone does not work at all. • Make sure the power adapter is securely plugged into an electrical outlet not controlled by a wall switch. • Make sure you plug the telephone line cord securely and firmly into the telephone jack and the telephone wall jack. • Unplug the power adapter from the electrical outlet. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the telephone to reset. • Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If that telephone does not work, the problem is probably in the wiring or the telephone service. Call your telephone service provider. I cannot get a dial tone. • First, try all suggestions above. • Make sure you plug the handset cord securely and firmly into the handset jack on the telephone base and the corded handset. • Your telephone line cord might be malfunctioning. Try installing a new telephone line cord. • Make sure HOLD is not pressed. • If there is no dial tone when the HEADSET key is pressed, make sure a corded headset is firmly connected into the headset jack. • If you are only using one telephone line, make sure to set it as the primary line (see Set the primary line on page 14). • If the previous suggestions do not work, disconnect the telephone base from the telephone jack and connect to a different telephone. If there is no dial tone on that telephone either, the problem is in your wiring or telephone service. Contact your telephone service provider. I cannot dial out. • First try all the suggestions above. • Make sure there is a dial tone before dialing. The telephone might take a second or two to produce a dial tone. This is normal. Wait an extra second before dialing. • Check that all the telephones connected to the same telephone line are hung up.
44
Appendix
Troubleshooting • Eliminate any background noise. Noise from a television, radio or other appliances might cause the telephone to not dial out properly. If you cannot eliminate the background noise, first try muting the corded handset before dialing, or dialing from another room with less background noise. • If other telephones in your building are having the same problem, contact your telephone service provider (charges might apply). I hear other calls while using my telephone. • Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, call your telephone service provider. My telephone does not ring when I receive a call. • Make sure that the ringer is not turned off (see Ringer volume on page 16). • Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack. Make sure you plug in the power cord securely. • There might be too many extension telephones on the telephone line to allow all of them to ring simultaneously. Try unplugging one telephone at a time until the telephones start ringing. • If other telephones in your building are having the same problem, contact your telephone service provider (charges might apply). • Test a working telephone at the telephone jack. If another telephone has the same problem, contact your telephone service provider (charges might apply). • Your telephone line cord might be defective. Try installing a new telephone line cord. My calls cut in and out while I’m using my corded handset. • If you are using the handset when this problem occurs, try unplugging the coiled handset cord and firmly plugging it in the handset and telephone base again. • If you are using the headset, try unplugging it and firmly plugging it in again. • If you are using the speakerphone, eliminate any background noise. Noise from a television, radio, or other appliances might cause the speakerphone to cut in and out. Try pressing MUTE when you are not speaking to eliminate the background noise. • Disconnect the telephone base from the telephone wall jack and plug in another corded telephone. If calls are still not clear, the problem is probably in the wiring or telephone service. Contact your telephone service provider (charges may apply).
45
Appendix
Troubleshooting • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line(s), you must install a DSL filter between each telephone line cord and telephone wall jack (see Telephone base installation on pages 5-6). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters. My caller ID isn’t working. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone base. • The caller must be calling from an area that supports caller ID. • Both your and your caller’s telephone service provider must use caller ID compatible equipment. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line(s), you must install a DSL filter between each telephone line cord and telephone wall jack (see Telephone base installation on pages 5-6). The filter prevents noise and caller ID problems resulting from DSL interference. Please contact your DSL service provider for more information about DSL filters. System does not receive caller ID when on a call. • Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment. Voicemail appears and L1 and/or L2 flashes on the display. • Your telephone has voicemail indication. If Voicemail appears and L1 and/or L2 flashes on the display, then your telephone has received a signal from your telephone service provider that you have a voicemail message on line 1 and/or line 2 waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail. My LCD screen isn’t functioning normally. • When the telephone loses power during a call, the screen may temporarily stop functioning normally and freeze, display text incorrectly or exhibit other unstable behavior. Try resetting the phone by unplugging the power adapter and plugging it back in after a few seconds, or after power returns following a power failure.
46
Appendix
Troubleshooting I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work. • Make sure your computer is powered on. • Make sure your Internet connection is working properly. • Make sure that the software is installed and running for your nontraditional telephone service. • Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered. • In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply. • If you are using a firewall, it may prevent access to your nontraditional telephone service. Contact your service provider for more information. Common cure for electronic equipment. If the telephone base does not seem to be responding normally, do the following (in the order listed): • Disconnect the power to the telephone base. • Wait a few minutes. • Connect the power to the telephone base.
47
Appendix
General product care To keep your telephone working well and looking good, follow these guidelines: • Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose it to direct sunlight or moisture. • Avoid dropping the telephone or treating it roughly. • Clean with a soft cloth. • Never use a strong cleaning agent or abrasive powder because this can damage the finish. • Retain the original packaging in case you need to ship it at a later date.
48
Appendix
Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning. • Do not use a telephone in the vicinity of a gas leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc. • Do not use this product near water, or when you are wet. For example, do not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquids, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly. • Install this product in a protected location where no one can trip over any line or power cords. Protect cords from damage or abrasion. • If this product does not operate normally, read the Troubleshooting section in this user’s manual on pages 44-47. If you cannot solve the problem, or if the product is damaged, refer to the Limited warranty section on pages 53-54. Do not open this product except as may be directed in your user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks. • If this product has user-replaceable batteries, replace batteries only as described in the your user’s manual. Do not burn or puncture batteries—they contain caustic chemicals. • If this product has a three-prong (grounding) plug or a polarized plug with one wide prong, it might not fit in outlets that are not polarized. Do not defeat the purpose of these plugs. If they do not fit in your outlet, the outlet should be replaced by an electrician. CAUTION: Use only the power adapter provided with this product. To obtain a replacement, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Especially about corded telephones • Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off, or if the electrical power is interrupted. • Power adapter: The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.
SAVE THESE INSTRUCTIONS
49
Appendix
FCC and ACTA information If this equipment was approved for connection to the telephone network prior to July 23, 2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and with the Technical Requirements for Connection of Equipment to the Telephone Network adopted by the Administrative Council for Terminal Attachments (ACTA). We are required to provide you with the following information. 1. Product identifier and REN information The label on the back or bottom of this equipment contains, among other things, an identifier indicating product approval and the Ringer Equivalence Number (REN). This information must be provided to your telephone service provider upon request. For equipment approved prior to July 23, 2001, the product identifier is preceded by the phrase “FCC Reg No.” and the REN is listed separately. For equipment approved after that date, the product identifier is preceded by “US” and a colon (:), and the REN is encoded in the product identifier without a decimal point as the sixth and seventh characters following the colon. For example, the product identifier US:AAAEQ03T123XYZ indicates the REN would be 0.3. The REN is used to determine how many devices you can connect to your telephone line and still have them ring when you are called. In most, but not all areas, the sum of all RENS should be five (5.0) or less. You might want to contact your telephone service provider for more information. 2. Connection and use with the nationwide telephone network The plug and jack used to connect this equipment to the premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular wall jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines, see installation instructions in the user’s manual. This equipment may not be used with coin telephone lines or with party lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable the alarm equipment, consult your telephone service provider or qualified installer. 3. Repair instructions If this equipment is malfunctioning, it must be unplugged from the modular wall jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the limited warranty. 4. Rights of the telephone service provider If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned. 5. Hearing aid compatibility If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
50
Appendix
FCC and ACTA information 6. Programming/testing of emergency numbers If this product has memory dialing locations, you may choose to store police, fire department and emergency medical service telephone numbers in these locations. If you do, please keep three things in mind: a. We recommend that you also write the telephone number on the directory card (if applicable), so that you can still dial the emergency number manually if the memory dialing feature doesn’t work. b. This feature is provided only as a convenience, and the manufacturer assumes no responsibility for customer reliance upon the memory feature. c. Testing the emergency telephone numbers you have stored is not recommended. However, if you do make a call to an emergency number: • You must remain on the line and briefly explain the reason for the call before hanging up. • Programming/testing of emergency numbers should be performed during off-peak hours, such as in the early morning or late evening, when the emergency services tend to be less busy.
51
Appendix
Part 15 of FCC rules Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception. This product has been tested and found to meet the standards for a class B digital device, as specified in Part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this product causes interference to radio, VCR or television reception when it is in use, you might correct the interference with any one or all of these measures: • Where it can be done safely, reorient the receiving radio, VCR or television antenna. • To the extent possible, relocate the radio, VCR, television or other receiver with respect to the telephone equipment. • If this telephone product runs on AC power, plug your product into an AC outlet that’s not on the same circuit as one used by your radio, VCR or television. • Consult a dealer or an experienced radio/TV technician for help. Modifications to this product, not expressly approved by the manufacturer, could void the user’s authority to operate the equipment. This Class B digital apparatus complies with Canadian ICES-003.
Industry Canada Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation. The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met. The Ringer Equivalence Number (REN) for this terminal equipment is 0.7. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five. This product meets the applicable Industry Canada technical specifications.
52
Appendix
Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, call
1 (800) 222-3111 or visit www.telephones.att.com. In Canada, dial 1 (866) 288-4268. 1. What does this limited warranty cover? The manufacturer of this AT&T branded product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada. 2. What will be done if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period (“materially defective PRODUCT”)? During the limited warranty period, the manufacturer’s authorized service representative repairs or replaces at the manufacturer’s option, without charge, a materially defective PRODUCT. If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished PRODUCT of the same or similar design. The manufacturer will retain the defective parts, modules, or equipment. Repair or replacement of the PRODUCT, at the manufacturer’s option, is your exclusive remedy. The manufacturer returns the repaired or replacement products to you in working condition. You should expect the repair or replacement to take approximately 30 days. 3. How long is the limited warranty period? The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this limited warranty, this limited warranty also applies to repaired or replacement PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped to you or (b) the time remaining on the original one-year limited warranty; whichever is longer. 4. What is not covered by this limited warranty? This limited warranty does not cover: • PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; or • PRODUCT that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of the manufacturer; or • PRODUCT to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or • PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or • PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or • PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to products used for rental purposes); or • PRODUCT returned without a valid proof of purchase (see item 6 below); or • Charges for installation or setup, adjustment of customer controls, and installation or repair of systems outside the unit.
53
Appendix
Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit
www.telephones.att.com or call 1 (800) 222-3111; in Canada, please dial 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT’s controls and features might save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced PRODUCT under this limited warranty. Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, the manufacturer notifies you and requests that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty. 6. What must you return with the PRODUCT to get warranty service? You must: a. Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and b. Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and c. Provide your name, complete and correct mailing address, and telephone number. 7. Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification. State/Provincial Law Rights: This warranty gives you specific legal rights, and you might also have other rights that vary from state to state or province to province. Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation might not apply to you. In no event shall the manufacturer be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion might not apply to you. Please retain your original sales receipt as proof of purchase.
54
Appendix
Technical specifications Operating temperature
32°F — 122°F 0°C — 50°C
Power adapter
input: 117V AC 60Hz output: 9V AC 300mA
55
Index
Index A AC adapter, 5, 6 Alert tones, 42 Answer a call, 20
Search entries, 33 Directory card, 12 Display dial, 34 DSL, 5, 6
B Backlight, 15
E Elapsed time, 20 End a call, 20
C Caller ID Delete entries, 38 Dial an entry, 38 Dialing options, 38 Reviewing call history, 37 Save entries to speed dial, 40 Save entries to the directory, 39 Caller ID history (call log), 36 Caller ID screen messages, 41 Call waiting, 23, 35 Chain dialing, 25 Character chart, 31 Clearspeak, 21 Clear voicemail indication, 18 Clock, 14 Conference calls, 24 COVM (central office voicemail), 19
F Flash, 23 G General product care, 48 H Headset (optional), 12 Hold, 23 Home area code, 17 I Important safety information, 49 Indicator lights, 42 Installation, 4–11 L Language, 16 Last number redial, 22 LCD backlight, 15 Limited warranty, 53–54 Line power mode, 26 Local area code, 17
D Data port, 7 Date and time, 14 Directory Capacity, 31 Create entries, 32 Delete entries, 34 Dial entries, 34 Editing entries, 34 Review entries, 33
M Make a call, 20 Memory match, 37 Missed calls indicator, 37 Mute, 23
56
Index
Index O On hook dialing, 21
V Voicemail indicator, 18 Volume, 16, 23
P Predialing, 21 Preferred mode, 15 Primary line, 14
W Wall installation, 8–10 Warranty, 53–54
R Redial Delete a redial entry, 22 Dial a redial entry, 22 Ringer volume, 16 S Safety information, 49 Screen display messages, 43 Searching by name, 33 Speakerphone, 20 Speed dial Delete a number, 30 Dial a number, 30 Edit a number, 29 Review a number, 28 Store a number, 28 Speed dial memory, 27 Switch between the handset, headset and speakerphone, 21 Switching between lines, 24 T Tabletop installation, 10–11 Technical specifications, 55 Telephone base installation, 4–6 Three-way conference call, 24 Time, 14 Troubleshooting, 44–47 57
www.telephones.att.com
Clearspeak™ is a trademark of Advanced American Telephones. © 2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 2 AT&T 11/11.
CS540™ Wireless Headset System User Guide
Contents
Welcome 3 What’s in the Box 4 Base and Headset Basics 5 Accessories 6 Customize Your Headset 7 Change Headset Configuration 7 Left Earloop Assembly 7 Headband Assembly 8 Position Your Headset 9 Connect Your Desk Phone 10 Connect the Power 10 Charge the Headset 10 Connect and Configure Your Desk Phone 11 Desk Phone (standard) 11 Check Configuration and Make a Test Call 12 Desk Phone plus HL10 Lifter (sold separately) 13 Desk Phone plus EHS Cable 15 Position Your Base 16 Your Headset 17 Headset Controls 17 Talk Time 17 Battery 18 Muting Your Headset During a Call 18 Adjusting Your Headset Volume 18 Your Base 20 Base Phone Button and Switches 20 Subscription Button 20 Wideband/Narrowband Switch 21 Auto Answer Switch 21 Daily Use 22 Place an Outgoing Call 22 Answer an Incoming Call 22 Conference Up to Three Additional Headsets 22 Troubleshooting 23 Headset 23 Desk Phone 23
2
Welcome
Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your CS540 Wireless Headset System. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.
3
What’s in the Box
Headset with pre-installed battery, eartip and earloop Base
Fit kit instruction card Headband
Other size eartip and earloops
Power supply
Telephone interface cable
4
Base and Headset Basics Base overview BACK
FRONT
4
1
2
3
5
1 Call/mute LED 2 Power on/subscription LED 3 Charging LED 4 Subscription button 5 Narrowband/wideband switch 6 Power jack 7 Handset lifter/EHS cable jack 8 Telephone interface cable jack 9 Auto answer switch 10 Listening volume dial* 11 Speaking volume dial* 12 Configuration switch* *For installation set up
6
7
8
9
BOTTOM
10
11
12
Headset overview
1 2 3
4
5
6
7
1 Earloop 2 Eartip 3 Volume/mute button 4 Call button 5 Battery Cover 6 Headset LED 7 Microphone
5
Accessories
1
2 3
1B ehind-the-Head Headband Extremely light and comfortable wearing alternative. 2E lectronic Hookswitch Cable (EHS) Electronically takes your desk phone handset off hook. Enables remote call answer/end with your headset. 3 HL10™ Lifter Automatically lifts handset and returns it to the cradle. Enables remote call answer/end with your headset.
6
Customize Your Headset
Your headset comes configured for your right ear with a pre-installed small eartip and medium earloop. You can also configure your headset for your left ear, install a different sized eartip and earloop, or install the headband.
Change Headset Configuration 1 Gently pull the eartip from the headset. Rotate the earloop down 90°. NOTE You will feel resistance when rotating the earloop down; this is normal. 90º
2 Remove the earloop from the headset.
3 To wear the headset on the right ear but with a different size earloop or eartip, select the size you want and reinstall in reverse order as shown. Be sure notch in the eartip faces the microphone. 90º
Left Earloop Assembly 90º the earloop as shown and insert it 1 Choose the size of earloop that fits most comfortably. Align
onto the headset. Be sure the earloop is flat against the headset and rotate the earloop up 90°. 90º
90º
90º
2 Choose the size of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach.
7
Headband Assembly The headset can be rotated for wearing on the left or right ear. NOTE Before installing the headband, remove the eartip and earloop from the headset.
1 Hold the headband so it is aligned to receive the headset as shown and insert the headset into the headband.
2 Rotate the headset up.
3 To optimize the position of the headset, push the headset in so the microphone is close to the corner of your mouth.
8
Position Your Headset When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by the pivoting earpiece to optimize the position of the headset.
1 Slide the headset over and behind your ear and fit the eartip into your ear.
2 Holding the base of the headset, push it in and back towards your ear to allow the pivoting earpiece to bring the microphone close to your mouth. As the base of the headset moves backwards, you will feel soft clicks until the microphone rests close to your cheek.
9
Connect Your Desk Phone
This section describes how to connect the base to your desk phone.
Connect the Power Plug one end of the power supply into the power jack on the back of the base and the other end into a working power outlet. The Power On LED will be solid white.
Charge the Headset
=
20.
Place the headset in the charge cradle. The charging LED on the base will flash green when charging and turn solid green when the headset is fully charged. Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours.
NOTE This product has a replaceable battery. Use only the battery type supplied by Plantronics.
10
Connect and Configure Your Desk Phone There are three setup options for connecting the CS540 to your desk phone. Select one of the following and continue. • Desk phone (standard) • Desk phone + HL10 lifter (sold separately) • Desk phone + EHS cable (sold separately)
NOTE If you will be using a standard desk phone set up or a desk phone with an HL10 lifter, continue below. If you will be using the desk phone with an EHS cable, refer to Desk phone plus EHS cable section in this guide. For further installation information refer to the EHS Getting Started guide that came with your EHS cable or at plantronics.com/accessories.
Desk Phone (standard) 1 Connect one end of the telephone interface cable to the back of the base. 2 Disconnect the handset coil cord from the desk phone and re-connect it to the telephone interface cable junction box.
3 Connect the remaining end of the telephone interface cable into the open handset port on the desk phone.
NOTE Your desk phone handset will continue to work; it’s just hooked up differently.
USE
NOTE If your phone has a built-in headset port, you should only use the headset port if you will not be using the HL10 lifter. In this configuration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.
11
Check Configuration and Make a Test Call 1 If your desk phone has a volume control set it to mid-range. 2 Look at the bottom panel of your base and make sure the default settings are correct. Set your desk phone’s volume also. listening volume dial (
) = 3 and speaking volume dial (
)=3
configuration switch = A desk phone volume = mid-range
3 Remove the handset from desk phone cradle. 4 While wearing your headset, press the call button on the headset. 5 If you do not hear a dial tone, adjust the configuration switch (A-G) until you do. NOTE For most phones, these factory default settings will sound the best. 6 Dial a test call from the desk phone. If needed, fine tune the volume with the headset volume controls. You can also adjust the desk phone speaking and listening volumes on the bottom of the base.
12
Desk Phone plus HL10 Lifter (sold separately) NOTE First follow the steps above for Desk Phone (Standard). 1 Firmly press the handset lifter power cord into the handset lifter jack.
USE
2 While wearing your headset, slide the handset lifter arm under the handset until the lifter base touches the side of the phone.
3 Slide the lifter up to where it nearly touches the handset earpiece. 4 Press the call control button on your headset to activate the lifter. 5 If you hear a dial tone the lifter is set correctly and needs no adjustment. 6 Remove the protective strips from the 3 mounting tapes on the underside of the lifter. 7 Gently place the lifter on the desk phone in the pre-determined position. 8 Press firmly to adhere.
13
If You Do Not Hear a Dial Tone 1 If you do not hear a dial tone, raise the lifter height switch to the next highest position.
2 Repeat steps 2 through 5 above as necessary until you hear a dial tone. 3 When you hear a dial tone, secure the lifter as described in steps 6 though 8.
Additional Parts (if required) Use extender arm when the handset lifter needs additional stability lifting and returning handset to cradle.
Extender Arm 1 Slide extender arm onto lifter. 2 Stabilizers can be shifted left and right. Position stabilizers on outsides of handset to gently grip the phone. 2
1
2
Ringer Microphone Use ringer microphone only when the telephone speaker is not located directly under the handset.
1 Remove cover from ringer microphone jack on back of lifter. 2 Connect ringer microphone plug. 3 Place ringer microphone over phone speaker. Remove adhesive tape and attach. 3
1
2
14
For Nortel Phones Only
Desk Phone plus EHS Cable 1 Connect the end of the EHS cable to the base and the other end to the desk phone as described in the EHS Adapter Getting Started guide.
NOTE For further installation information refer to the EHS Getting Started guide that came with your EHS cable or at plantronics.com/accessories.
15
Position Your Base The minimum recommended separation between your desk phone and the base is 6 inches. The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems.
16
Your Headset
Now that you’ve configured your headset and connected your desk phone, read this section to learn about the headset features, how to use the controls and more.
Headset Controls
1
2
3
1 Volume/Mute button
This table describes volume controls if you wear the headset on the right. The volume controls are opposite if you wear it on the left.
Increase the volume
Press the volume button up.
Decrease the volume
Press the volume button down.
Mute/unmute a call
To mute/unmute the headset, press the volume/mute button in.
2 Call button Place, answer, end a call 3 Headset LED
Briefly press the call button. Flashes white when in use.
IMPORTANT For your safety, do not use headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing visit: plantronics.com/healthandsafety.
Talk Time With a single full charge, the CS540 will provide up to 6 hours of talk time. Talk time will be reduced when operating in wideband mode or if the headset is used consistently at a far distance from the base.
17
Battery This product has a replaceable battery. To ensure replacement batteries meet Plantronics high quality standards and for optimal performance, only use replacement batteries provided by Plantronics.
Low Battery Warning If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low. You should recharge the headset immediately. If you are not on a call and press the call button, you will hear three low tones if the battery is critically low. You should recharge the headset immediately.
Battery Replacement If after long use you notice that a fully charged battery is no longer lasting long enough, you can replace it.
1 Slide battery cover down and remove from headset. 2 With your thumb and index finger, pull the battery out from the attachment clip. 3 With you thumb and index finger, grasp the battery connector and disconnect connector and battery from headset.
4 Install the new battery by reversing the previous steps.
Muting Your Headset During a Call To mute/unmute the call, press the volume button in. When mute is activated, the Call/mute LED on the base will be solid red and you will hear three high tones (you will still be able to hear the caller).
Adjusting Your Headset Volume Fine-tune your headset volume by pressing the volume/mute button up (increase) or down (decrease) if you wear your headset on the right. If you wear it on the left, it’s opposite: press down to increase the volume and up to decrease the volume. Make set up volume adjustments for the desk phone with the base volume dials. 18
Out of Range Warning Tones If you are on a call and go out of the operating range, you will hear three low tones. You will hear a single mid tone when you are back in range. If you stay out of range, an active call will be suspended. The call will be re-established when you walk back into range. If you remain out of range for more than 5 minutes, the system will drop the call. If you are not on a call and go out of the operating range and then press the call button, you will hear a single tone for the button press and three low tones for the failure to make a link.
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Your Base
Base Phone Button and Switches
1 2 1 Subscription Button
3
The headset and base that came in the box are subscribed (connected) to each other. However, if you wish to use a new headset or need to restore subscription to your current headset, the units can be subscribed to each other by the following two methods.
Automatic Secure Subscription With your system idle, docking a headset will automatically subscribe it to the base, making it the primary headset. The Power On/Subscription LED will flash white during subscription process and become solid white when the new subscription is established.
Manual Over-the-Air Subscription 1 With your system idle and your headset undocked, press and hold the subscription button on the base for three seconds. The Power on/subscription light will flash white.
2 Press and hold the volume up button on the headset for three seconds until the headset LED turns solid white. When the Power on/subscription LED on the base becomes solid white, the headset and base are subscribed to one another. NOTE If the subscription process times out after two minutes or if the subscription process fails, the subscription LED on the base will go dark for three seconds and then re-illuminate steadily to indicate power is applied to the base. If this occurs, try to re-subscribe the headset again.
Ending Subscription If the base is in subscription mode and you want to stop the base from searching for a headset, press the subscription button again. The subscription LED on the base will go dark for three seconds and then re-illuminate steadily to indicate power is applied to the base.
Power On/Subscription LED Base Status
Power On/Subscription LED
Primary headset subscription
Flashes white
Primary headset subscribed to base
Solid white
Conference call headset subscription
Flashes white
Active conference call with guest headsets
Flashes white
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2 Wideband/Narrowband Switch The CS540 has wideband audio, which allows speech to sound clearer and more natural. If your desk phone is capable of wideband audio, set the Wideband-Narrowband switch to green for wideband.
Set the switch to red (narrowband) for longer headset battery life or to increase the number of systems that can work in a small area.
3 Auto Answer Switch Auto answer saves a button press to establish the radio link between headset and base. When auto answer is set to red you must press the headset call button to answer an incoming call.
When Auto Answer is set to green you can answer a call just by lifting headset from the base.
NOTE Auto answer/end capability requires the use of an EHS cable or HL10 lifter. Visit plantronics.com/accessories for more information.
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Daily Use
Place an Outgoing Call 1 Wearing your headset, press the headset call button. 2 Remove the handset from the cradle. You will hear a dial tone. NOTE This step will be automatic if you install a lifter or EHS cable accessory. For a complete list of accessories, visit plantronics.com/accessories.
3 Dial the number using your desk phone. 4 To end the call, press the headset call button and hang up the handset.
Answer an Incoming Call 1 Wearing your headset, press the headset call button. 2 Remove the handset from the cradle speak to your caller. NOTE This step will be automatic if you install a lifter or EHS cable accessory. For a complete list of accessories, visit plantronics.com/accessories.
3 To end the call, press the headset call button and hang up the handset.
Conference Up to Three Additional Headsets You can conference up to three additional headsets to a call in progress.
Join a Conference Call While the base has an active link (on a call), place the guest headset into primary user’s charge cradle (this connects the headset to the base). When the base subscription LED stops flashing white and becomes solid white, the primary headset/user will hear a tone indicating a guest wishes to join the call. Press the primary user’s call button to accept the guest headset within ten seconds or the request is terminated and the guest will hear an error tone in their headset. To connect a guest headset that is of different variety than the primary headset press the base subscription button while the base has an active link. Next, press the guest headset volume up button until the indicator light turns on. When the base subscription LED stops flashing white and remains solid white, the request to join will be heard in the primary user’s headset and the primary user will have to press their call button within 10 seconds to accept the guest
Exit a Conference Call Guests headsets can remain as guests through multiple calls. To remove a guest headset, press the guest headset’s call button or dock the primary user’s headset in the charge cradle. A single tone in the master headset will be heard as each guest leaves the call.
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Troubleshooting
Headset My headset is unstable.
When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by pivoting the earpiece to optimize the position of the headset. See Position your headset.
Talk time performance is significantly degraded even after a full recharge.
Battery is wearing out. Call Plantronics at (800) 544-4660 for ordering a replacement battery or contact us at plantronics.com/support.
Desk Phone I can’t hear a dial tone in the headset.
Make sure your headset is charged. Make sure your headset is subscribed to base. See Subscription button. Press the call button on your headset. If using a lifter, make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary. Adjust the configuration switch on the base until a dial tone is heard. Fine tune the listening volume on the headset. If the volume is still too low, adjust the Listening volume dial on the base.
I hear static.
Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. You may hear static as your headset is going out of range; move closer to the base.
The sound is distorted.
Lower the Speaking volume dial or Listening volume dial on the base. For most telephones the correct setting is position 3. If your desk phone has a volume control, lower until the distortion disappears. If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. If the distortion persists, lower the Listening volume dial on the base. Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone.
I hear echo in the headset. Lower the Listening volume dial and Speaking volume dial on the base. For most telephones, the correct setting is position 3. If the audio level is too low in this position, adjust the headset volume control to increase the headset speaker volume. If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth. Adjust the Configuration switch. The most commonly used position is “A”, which is the default position. People I talk to can hear a buzz in the background.
Move the base further away from your phone. If the base power supply is plugged into a power strip, plug it into the wall directly.
The handset lifter is installed but does not lift the handset.
Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.
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Congratulations! The product you have just purchased carries the TCO Certified Headsets 2 label. This means that your headset is designed and manufactured according to some of the strictest performance and environmental criteria in the world. The manufacturer of this headset has selected it to be certified to TCO Certified Headsets 2 as a sign of usability, high performance and reduced impact on the natural environment. Products certified to TCO Certified Headsets 2 are specifically designed for limiting the risk for hearing impairment. The headsets have acoustic limit protection to protect the user from sudden “sound-spikes” caused by interference on the telephone lines. Other features of TCO Certified Headsets 2: Ergonomics • Volume control, individual adjustment and adaptation, replaceable parts and quality durability. Energy • Low energy consumption on the charging station. Emissions • Low SAR value. Low electromagnetic fields surrounding the charger. Ecology • Product is designed for recycling. Manufacturer must have a certified environmental management system such as EMAS or ISO 14 001 • Restrictions on o Chlorinated and brominated flame retardants and polymers o Hazardous heavy metals such as cadmium, mercury, hexavalent chromium and lead. All TCO labelled products are verified and certified by TCO Development, an independent third party labelling organization. For over 20 years, TCO Development has been at the forefront of moving the design of IT equipment in a more user-friendly direction. Our criteria are developed in collaboration with an international group of researchers, experts, users and manufacturers. Since the program’s inception, TCO labelled products have grown in popularity and are now requested by users and IT-manufacturers all over the world. Full specifications and lists of certified products can be found on our homepage – www.tcodevelopment.com
void touching the contacts at the rear of the unit unnecessarily. If operation is interrupted by a static event, power-cycle the product to restore A normal functions.
NEED MORE HELP? plantronics.com/support Plantronics, Inc.
Plantronics BV
345 Encinal Street
South Point Building C
Santa Cruz, CA 95060
Scorpius 140
United States
2132 LR Hoofddorp Netherlands
© 2011 Plantronics, Inc. All rights reserved. Plantronics, the logo design, CS540, and HL10 are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Patents US D635,548; D635,962; EM 001792276-0002; 001792276-0003; Patents Pending 85048-06 (07.11)
