Transcript
Audials Tunebite 10 Manual
This manual gives a quick introduction to the main features of Audials Tunebite 10. Manual was built at: 2013-04-09
ii | OpenTopic | TOC
Contents Installation & Setup Installation from CD 3
3 Audials Tunebite USB Version 4 7
First steps with Audials Tunebite Overview of Audials Tunebite 7 Symbols used by Audials Tunebite 9 Streaming: Recording what you see and hear Save music: Recording music while surfing 14 Direct recording into tracks 15 Sound recording into tracks 15 Continuous sound recording 16 Save music recordings automatically 16 Save video: Recording videos while surfing 17
13
Converter Converting media files 23 Tunebite CD Writer 25
21 Converting an iTunes audio book 24
Installing the Audials
Copy DVD Copying a DVD 26
26
Media center Exporting to devices 28 Burning a CD or DVD 29 Creating ringtones 30 Connecting to own and external media collections 30
27 Anywhere:
Player: Playing, editing and exporting media files Creating a playlist 33
32
Setting an output format via conversion profile Creating and editing a conversion profile 35
35
Editing recordings Tag Your Media Collection 37 Turning off tagging of recorded files 38 The Audio Cutter 38 Cutting a song 39 Cutting individual songs from a continuous recording 41
37
Controlling the recording and converting process
43
Options & Configuration Improving performance: Setting a custom temporary files folder 45
45
Your personal Audials account
46
License Information
47
Troubleshooting Audials Tunebite Audials Tunebite crashes 48 Audials Tunebite does not activate 50 Retrieving a lost license key and the corresponding product version 51 Updating Audials Tunebite to the latest version 51 Reporting technical problems to the support team 52Turning on writing log files 53 Reproducing and describing a problem 53 Sending problem information to technical support 54
48
OpenTopic | Installation & Setup | 3
Installation & Setup This article answers the most frequently asked questions regarding installing Audials Tunebite.
Questions & Answers Regarding Installation Can I install and use my product on several computers? Yes, you can install your product on several computers, even with only one license key. Restriction: It is not possible to run your product with the same license key on several computers at the same time. Where can I download older product versions? You can find all older versions linked for download in the support forum: Version History. What are the system requirements? The system requirements are listed on the product download page.
Installation from CD A CD installation is required if you acquired Audials Tunebite as a product box with the installation CD. Before you start installing: • Please ensure that your computer is connected to the Internet. • Disable your firewall and anti-virus programs during the installation. Only by doing so can the installation be completed, as the installation assistant automatically downloads the latest version of the software. 1. Insert the installation CD. The installation starts automatically. 2. Follow the instructions through the installation procedure. Note: To install the product, you must enter the activation key. The activation key is printed on the case of the installation CD. As soon as the installation is complete, Audials Tunebite starts up and can be used immediately.
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Important: Please save the installation CD and activation key in a secure location. If you should have to reinstall, you will require both.
Audials Tunebite USB Version You can install Audials Tunebite to a USB device, e.g. a USB stick, a USB hard disk or a mobile phone. This way, you can take Audials Tunebite with you wherever you go. Audials Tunebite USB stores all its working data on that USB device. Simply connect the USB device to any Windows PC, e.g. your friend's computer or your computer at work. Audials Tunebite USB starts automatically and works without having to actually install the software on that computer.
Audials Tunebite USB installation requirements • You need at least 400 MB of free disk space on the USB device to install Audials Tunebite. 1 GB free disk space is recommended. • USB 1.1 or later • USB device formatted with the FAT32 file system • PC with Windows operating system
Installing Audials Tunebite to a USB device The regular product setup contains an option to install Audials Tunebite to a USB device. 1. Download the setup file. 2. Connect the USB device to your computer. 3. Open the download folder. Double-click the symbol of the setup file Audials_Tunebite-Setup.exe to launch the installation procedure. 4. In step "Setup is ready to install - Choose installation type", select USB and choose your USB device from the list of connected devices. 5. click Install. Follow the instructions through the installation procedure. This may take a few minutes. Please wait. 6. When Setup is complete, select Launch installed product now and click Finish. Audials Tunebite USB starts up, ready to work. Notice the small symbol as part of the product logo which indicates you are running Audials Tunebite USB. Restriction: Do not disconnect the USB device during installation and execution of the USB version.
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Working with Audials Tunebite USB To run the USB version on a computer: Plugin your USB device to the computer. Audials Tunebite starts automatically. Note: Windows 7 users: Open the device folder and excute StartAudials Tunebite.exe manually. Notice the small symbol as part of the product logo which indicates you are running Audials Tunebite USB. Note: • Do not disconnect the USB device during installation and execution of the USB version. • The first time you run the USB version with a computer, a driver setup may be necessary. It runs automatically. Follow the given instructions.
Uninstalling Audials Tunebite USB Audials Tunebite USB stores all its working data on a USB device. However, when you connect that USB device to a computer to run Audials Tunebite USB, some additional information needs to be stored on the computer, e.g. drivers and start menu and desktop shortcuts for convenience. What to uninstall
How to uninstall
Uninstall Audials Tunebite from USB device To remove Audials Tunebite USB from a USB device, simply delete all the files from the device using e.g. Windows File Explorer. Remove all traces and information left on a computer after using Audials Tunebite USB
Open the Audials Tunebite start menu entry and click Help and Support > Clean Audials Tunebite USB off the computer .
Questions and Answers for Audials Tunebite USB I already have Audials Tunebite installed on my computer. Can I install on a USB device, too? Yes, you can install on USB anytime and on as many devices as you want. Where does Audials Tunebite USB store my new music and videos? All content which is recorded or converted with Audials Tunebite is saved to the USB device.
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Can I run the USB version on the USB device (e.g. my mobile phone) itsself, without connecting the device to a computer? No, that is not possible. Audials Tunebite USB runs very slow. What gives? The performance of the USB version strongly depends on the speed of your USB connection and USB device. It is recommended to use USB 1.1 or later. If Audials Tunebite takes long to start or reacts slowly, also try working with a different USB cable or device. How should I best format my USB stick? We recommend to format the device with the FAT32 file system.
OpenTopic | First steps with Audials Tunebite | 7
First steps with Audials Tunebite After installing Audials Tunebite, you should make yourself familiar with Audials Tunebite's user interface and find out what can accomplish with the software.
Overview of Audials Tunebite Get an overview about the main user interface of Audials Tunebite and get to know the framework of your Audials Tunebite.
Main user interface The interface of your installed product might differ in details, but the basic structure is the same.
Figure 1: Main user interface of an Audials product (Audials One Platinum)
What is it?
Description
Navigation pane
Audials Tunebite is organized in views. Each view offers you special features. Switch views and
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What is it?
Description get to know the different functions of Audials Tunebite.
Currently selected view
Each view provides information for and control over specific tasks. Read on: Things you can do with Audials Tunebite
Player
In this area you find the playback controls as well as information about the currently selected media file, radio station, music TV channel or podcast. Here, you can edit or add tags. Read on: Player: Playing, editing and exporting media files on page 32 and Tag Your Media Collection on page 37
Playlist
All recorded files appear here. Here, you can listen to and watch your media files, create playlists, export media files or edit your songs. Read on: Creating a playlist on page 33
Output format
Activate a conversion profile to set an output format for your recordings, according to your playback device. With a conversion profile activated, all recordings will be converted to the selected output format, automatically. Note: If you want to edit the tags of your songs, select a conversion profile
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What is it?
Description that converts music files into MP3 files. Read on: Setting an output format via conversion profile on page 35
Status and processing line
The status line gives you an overview of how many files are currently being recorded and converted. Read on: Controlling the recording and converting process on page 43
Standard storage
Select a standard storage for your recordings. Audials Tunebite will save all your recordings on this device. Read on: Controlling the recording and converting process on page 43
Symbols used by Audials Tunebite This topic lists important symbols used by Audials Tunebite and explains their meaning.
What are icons? Small pictures or symbols on the user interface are called icons. Icons can represent functions, features or content. Symbols used by Audials Tunebite
General symbols used throughout Audials Tunebite Table 1: General symbols used throughout Audials Tunebite. Symbols used by Audials Tunebite Symbol
Description
Meaning
Green plus sign
This symbol denotes buttons, with which you may add various elements, e.g. station, wishes, podcasts or files.
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Symbol
Description
Meaning
Red X
This symbol denotes buttons, with which you may delete various elements. For example, you may delete stations from your favorites, delete media files from the player or wishes from your wishlist.
Green arrow
This symbol denotes both ongoing recordings, as well as buttons that can be used to start recording or converting.
This symbol denotes buttons, with which you can stop White hand on a red running processes. You can stop individual recording hexagon and conversion processes, or you can click Stop all to stop all recordings and processes currently running.
Pin
This symbol labels the Pin button. Click the pin button to pin the current category to the Home view. In future, you can go to this category from the Home view with just a single click.
Pencil
This symbol labels the Edit menu. Select a media file and open the edit menu to see all your edit options for this file (for example cutting, tagging or normalizing).
Broken scissors
This symbol labels the Cut button whenever cutting features are not available for a media file. Click the button to find out more about why cutting is not possible for the selected file.
File folder
This symbol denotes folders.
Blue figurine
This symbol denotes artists.
Note
This symbol denotes songs.
CD
This symbol denotes albums.
Text "Hit"
This symbol denotes popular songs in the artist database.
Tag
This symbol labels commands for working with tags.
Filter
This symbol labels the button for setting filter options. If any filter is active, the button is highlighted in color.
Gear wheel
This symbol denotes files that are currently being finished.
Yellow LED display
This symbol denotes views and features that are currently active and ready for activities like recordings and data transfer.
This symbol denotes views and features that are Green LED display currently running with activities like recordings and data transfer.
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Symbols used for Podcasts Table 2: Symbols used for Podcasts. Symbols used by Audials Tunebite Symbol Description Meaning Purple radio mast
This symbol labels the podcasts menu.
Yellow star with green arrows
This symbol denotes subscribed podcasts. If you subscribe a podcast Audials Tunebite will download new episodes automatically as soon as they are available.
Symbols used for Converter Table 3: Symbols used for Converter. Symbols used by Audials Tunebite Symbol Description Meaning
Red padlock
This symbol denotes files for which playback is restricted in some way. For example, playback could only be possible on this computer, or only possible with a valid music service subscription.
Red exclamation point
This symbol denotes files on which an error has occurred during playback or converting.
Symbols used in Media center Table 4: Symbols used in Media center. Symbols used by Audials Tunebite Symbol Description Meaning List with a green plus
This symbol labels the button for adding files to the currently selected playlist.
Photo
This symbol denotes files that are neither audio nor video files. This can e.g. be cover pictures (image files).
Yellow LED display
This symbol denotes your Anywhere connection status. Yellow means active and waiting for data transfer.
Green LED display
This symbol denotes your Anywhere connection status. Green means ongoing data transfer.
Symbols used for the Player Table 5: Symbols used for the Player. Symbols used by Audials Tunebite Symbol Description Meaning Green check mark
This symbol denotes reviewed media files in a playlist.
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Symbol
Description
Meaning
List with red X
This symbol labels the button for removing a media file from a playlist.
Euro
This symbol denotes songs in your playlist that have been purchased from Amazon.
Symbol is not in this list? The symbol you seek explanation for is not in this list? .
OpenTopic | Streaming: Recording what you see and hear | 13
Streaming: Recording what you see and hear The Audials Tunebite Streaming functions let you record any media file you watch or listen to while you are surfing.
About the Streaming function Working with streamed media content means you can listen to or watch the content but the content will not be saved to your computer. The Audials Tunebite Streaming functions offer you a legal way to save any music or video stream from the Internet. Note: Even though it is possible to record Internet radio stations with the Save music function, we recommend to use the Radio view. The Radio view offers you a few comfortable radio features that are not available in the Save music view.
What to record how? What to record while surfing
You should use these functions
Step-by-step
Songs that I listen to
Audio/ music recording
Save music: Recording music while surfing on page 14
Video clips that I watch
Video recording
Save video: Recording videos while surfing on page 17
Audio tracks from video clips Video recording that I watch
Save video: Recording videos while surfing on page 17 Note: Select a converting profile that converts videos to audio formats (for example "All to MP3").
Longer audio broadcasts that I listen to (for example concerts or lectures).
Continuous sound recording
Continuous sound recording on page 16
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• Detailed step-by-step instructions for recording specific websites and portals are available on our website. • Legal information about Audials Software
Save music: Recording music while surfing If you want to record the music you are listening to while surfing in the Internet you can use the Save music view. Audials Tunebite detects the music you are listening to and saves the songs on your PC. Choosing the right recording tool 1. Switch to the Save music view in the navigation pane, located on the left side of the Audials Tunebite window. 2. Click Audio/ music recording. A dropdown menu opens.
Figure 2: The Video recording dropdown menu
3. Mind the recommendations for popular web sites (green). • Click the recording tool that is recommended for the web site or program you want to record from. • If there is no recommendation for the web site or program you want to record from: Try to record with Direct Recording into tracks. Note: If you have troubles recording with Direct Recording into tracks or Sound Recording into tracks try to record the desired audio stream with Continuous sound recording. 4. Optional: Click Save automatically and check all offered options to have all your Save music recordings Save music recordings automatically. Follow the corresponding step-by-step instructions for •
Direct recording into tracks on page 15
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• •
Sound recording into tracks on page 15 Continuous sound recording on page 16
Direct recording into tracks Activate this feature while you are surfing to have all detected songs saved on your PC automatically. 1. Switch to the Save music view in the navigation pane, located on the left side of the Audials Tunebite window. Direct Recording into tracks. 2. Click Audio/ music recording > 3. Play back the music you want to record. All detected songs will be listed in the Save music view. 4. Pick a song from the list and click Save. The song will be saved on your computer and appears in the Player after a while. Do you have troubles recording with this recording tool? Try to record the desired music with Sound recording into tracks on page 15.
Sound recording into tracks Activate this feature while you are surfing or simply listening to music to record what you are listening to. Audials Tunebite will split and tag the songs automatically. Important: Tips for a successful recording: 1. Prepare the program you want to record from: • Set volume to 100%. • If the program offers options for gapless playback or crossfading, make sure to deactivate both options. Usually, you can find these options in the settings of your playback software. For example: Edit > Preferences... > Playback 2. To avoid recording sound from other programs, exit these programs (for example messenger programs, other media players, ...). 1. Switch to the Save music view in the navigation pane, located on the left side of the Audials Tunebite window. Sound Recording into tracks. 2. Click Audio/ music recording > A dialog opens. 3. Click Start recording now. Audials Tunebite starts recording what you hear. 4. Play back the music you want to record.
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All recorded songs will be listed in the Save music view. If you set customized tags, Audials Tunebite will use them for every song during this recording session. 5. Pick a song from the list and click Save. The song will be saved on your computer and appears in the Player after a while. Do you have troubles recording with this recording tool? Try to record the desired music with Continuous sound recording on page 16.
Continuous sound recording Some songs cannot be detected automatically. In this case you can record the audio stream with the Continuous sound recording function. Close other programms during the recording process to avoid disruptions, since Audials Tunebite records everything you hear. 1. Switch to the Save music view in the navigation pane, located on the left side of the Audials Tunebite window. Continuous sound recording. 2. Click Audio/ music recording > 3. Click OK. Audials Tunebite starts the continuous sound recording. 4. Play back the music you want to record. Everything you hear will be recorded. 5. Click Audio/ music recording to stop and save the recording. The track will be saved on your computer and appears in the Player after a while. You can now Cutting individual songs from a continuous recording.
Save music recordings automatically Whenever you record music from web sites with the Save music function you can choose to have your recordings saved automatically. Click Save automatically. Several choices are offered for configuration: Options
Description
Social radios
Check to record and save media files from social radios, automatically.
Links to MP3 files
Check to record and save all MP3 files that are linked from the visited web sites.
Sound recordings
Check to record and save sound recordings automatically.
When all options are not checked, items will only be preloaded and shown in the list, ready to be recorded and saved, individually. Select from several choices
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Figure 3: Save recordings automatically
Save video: Recording videos while surfing If you want to record the videos you are watching while surfing in the Internet you can use the Save video view. Audials Tunebite detects the videos you are watching and saves them on your PC. Choosing the right recording tool 1. Switch to the Save video view in the navigation pane, located on the left side of the Audials Tunebite window. 2. Click Video recording. A dropdownmenu opens.
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Figure 4: The Audio recording dropdown menu
3. Mind the recommendations for popular web sites (green). • Click the recording tool that is recommended for the web site you want to record from. • If there is no recommendation for the web site you want to record from: Try to record with Pick videos. Note: If you have troubles recording with Pick videos or Save all videos try to record the desired video with Record from screen. Follow the corresponding step-by-step instructions for •
Pick Videos on page 18
•
Save all Videos on page 19
•
Record from Screen on page 19
Pick Videos Activate this feature while you are surfing to get a list of all detected videos. Pick videos and save them by recording or downloading them. 1. Switch to the Save video view in the navigation pane, located on the left side of the Audials Tunebite window. 2. Click Video recording > Pick videos. A small window appears in the upper right corner of your screen. 3. Start surfing with your preferred browser. All detected videos will be listed in the small window in the upper right corner of your screen. 4. Choose a video you want to record and click Record Now.
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Audials Tunebite starts recording the desired video. As soon as the download is completed the video disappears from the recording window. 5. Optional: Switch back to the Save video view to see a list of all your video recordings. The video will be saved on your computer and appears in the Player after a while. If you have troubles recording with this recording tool? Try to record the desired video with Record from Screen on page 19.
Save all Videos Activate this feature while you are surfing to have all detected videos saved on your PC automatically. 1. Switch to the Save video view in the navigation pane, located on the left side of the Audials Tunebite window. 2. Click Video recording > Save all videos. A small window appears in the upper right corner of your screen. 3. Start playing videos in your browser. Audials Tunebite starts recording all detected videos. 4. Optional: Switch back to the Save video view to see a list of all your video recordings. The videos will be saved on your computer and appear in the Player after a while. Do you have troubles recording with this recording tool? Try to record the desired video with Record from Screen on page 19.
Record from Screen Some videos cannot be detected automatically. In this case you can record the video with the Record from screen function. Whenever you record videos with Record from screen Audials Tunebite records everything you see and hear. That means for example that the controls of the video player will be recorded whenever they are visible. Incidental noises, such as those from a chat program will also be recorded. Important: Close other programms during the recording process to avoid disruptions. 1. Switch to the Save video view in the navigation pane, located on the left side of the Audials Tunebite window. 2. Click Video recording > Record from screen. A small window appears in the upper right corner of your screen. 3. If you have not done so far: Open the desired video in your web browser. 4. Click Auto mode. 5. Click Detect + Record.
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Audials Tunebite will detect the video and mark it with a blue border. 6. Play the video. Audials Tunebite starts to record the played video. 7. Click Stop to stop the screen recording. 8. Optional: Switch back to the Save video view to see a list of all your video recordings. The video will be saved on your computer and appears in the Player after a while.
Downloading a Youtube video The easiest way to download a certain Youtube video is to paste the video link in the Paste a video URL text box and have Audials Tunebite download it. 1. Switch to the Save video view in the navigation pane, located on the left side of the Audials Tunebite window. 2. Select a Youtube video. 3. Copy the URL of the Youtube video from the adress bar of your browser. 4. Click
to paste the link in the Paste a video URL text box.
5. Click . Audials Tunebite starts downloading the video. The video will be saved on your computer and appears in the Player after a while.
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Converter Use the Converter to convert media files to another file formats. In this manner you can make your media collection playable on all your external devices. Convert your media files: • Convert media files to a format compatible with a special playback device, for example an MP3 player. • Convert media files to unrestricted file formats like MP3, WMA or AAC.
Output formats supported by Audials Tunebite Audials Tunebite supports converting to the following formats: • • • • • • • •
MP3 M4A/AAC FLAC WMA WMV MP4 AVI and others
How can I find out which output formats are supported by my playback devices? External devices use preferred formats for playing back media files (e.g. AAC/M4A used by the iPod). To find out which output formats are supported by your playback devices, or which formats work with those devices best, check the manufacturer's information. Audials Tunebite offers Conversion Presets which work well for the most popular devices.
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Symbols used in the Converter view Table 6: General symbols used throughout Audials Tunebite. Symbols used by Audials Tunebite Symbol
Description
Meaning
Green plus sign
This symbol denotes buttons, with which you may add various elements, e.g. station, wishes, podcasts or files.
Red X
This symbol denotes buttons, with which you may delete various elements. For example, you may delete stations from your favorites, delete media files from the player or wishes from your wishlist.
Green arrow
This symbol denotes both ongoing recordings, as well as buttons that can be used to start recording or converting.
This symbol denotes buttons, with which you can stop White hand on a red running processes. You can stop individual recording hexagon and conversion processes, or you can click Stop all to stop all recordings and processes currently running.
Pin
This symbol labels the Pin button. Click the pin button to pin the current category to the Home view. In future, you can go to this category from the Home view with just a single click.
Pencil
This symbol labels the Edit menu. Select a media file and open the edit menu to see all your edit options for this file (for example cutting, tagging or normalizing).
Broken scissors
This symbol labels the Cut button whenever cutting features are not available for a media file. Click the button to find out more about why cutting is not possible for the selected file.
File folder
This symbol denotes folders.
Blue figurine
This symbol denotes artists.
Note
This symbol denotes songs.
CD
This symbol denotes albums.
Text "Hit"
This symbol denotes popular songs in the artist database.
Tag
This symbol labels commands for working with tags.
Filter
This symbol labels the button for setting filter options. If any filter is active, the button is highlighted in color.
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Symbol
Description
Meaning
Gear wheel
This symbol denotes files that are currently being finished.
Yellow LED display
This symbol denotes views and features that are currently active and ready for activities like recordings and data transfer.
This symbol denotes views and features that are Green LED display currently running with activities like recordings and data transfer. Table 7: Symbols used for Converter. Symbols used by Audials Tunebite Symbol
Description
Meaning
Red padlock
This symbol denotes files for which playback is restricted in some way. For example, playback could only be possible on this computer, or only possible with a valid music service subscription.
Red exclamation point
This symbol denotes files on which an error has occurred during playback or converting.
Converting media files The Converter allows you to convert media files to another file format, for example unrestricted formats like MP3, WMA or AAC. 1. Switch to the Converter view, located on the left side of the Audials Tunebite window. 2. Click
Files > Add files... or drag and drop files from a playlist.
3. Choose the files to convert. 4. Click Open. The files appear on the list in the Converter view. 5.
Important: For files marked with a red padlock symbol , you need to be able to play them back in order to have Audials Tunebite convert them by re-recording. For all files marked with a red padlock symbol, please make sure that you have sufficient rights to play the files with your playback software before you continue. Remember to check your music service subscriptions, too.
6. Click the current conversion profile below to choose a target format (see Figure 5: Setting a target format on page 24). 7. Click
Start to start the converting process.
Note: For best results, do not perform other tasks which would cause processor workload during the conversion.
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All files that finished converting move from the input list to the Player. Tip: The original file is not modified by the conversion. This guarantees you cannot destroy any file. If a conversion result does not meet your expectations, simply convert the original file once more, using different settings. Set a target format by choosing a conversion profile (here: Optimized for burning to a DVD).
Figure 5: Setting a target format
Example: Convert media files to burn them to DVD 1. Start Audials Tunebite. 2. In the conversion section, choose Optimized for burning to DVD from the list of available conversion settings. 3. Start working with Audials Tunebite as usual. All recorded files will automatically be converted. 4. To burn the recorded files to a DVD, follow these instructions: Burning a CD or DVD on page 29. Note: You need to playback the DVDs with a DIVX-compatible DVD player.
Converting an iTunes audio book The recommended method to convert audiobooks is by using the Audials Tunebite CD Writer. This method makes sure the audiobook is split into several sections. Installing the Audials Tunebite CD Writer. 1. Switch to the Converter view. 2. Click the menu button with the name of the current conversion setting, and choose a target format. 3. Start iTunes. 4. In iTunes: Click File > New Playlist . 5. In iTunes: Add the audiobook to the playlist (e.g. by drag-and-drop). 6. In iTunes: Right-click the name of the playlist, and select Burn Playlist to Disc. 7. When burning, use the following settings: CD Burner
Audials Tunebite CD-R
Preferred speed
Maximum possible
Disc format
Audio CD
Include CD text
yes
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During the virtual burning process, Audials Tunebite converts all files from the playlist to the format you have selected. All files that finished converting appear in the Player.
Installing the Audials Tunebite CD Writer To convert audiobooks, you first have to install the Audials Tunebite CD Writer. The Audials Tunebite CD Writer is a virtual CD writer and does not require any CDs. Use it with your playback software to convert files. 1. Switch to the Converter view. 2. Click Audiobooks. A dialog appears that guides you through the necessary steps for installing additional software components. The Audials Tunebite CD Writer is installed now. Use it with your playback software to convert files.
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Copy DVD The Copy DVD view allows you to record any DVD and to save its content to your computer. : The Copy DVD view is not a burning tool. For instructions on how to burn media files see: Burning a CD or DVD on page 29.
Copying a DVD With the Copy DVD view, you can save a DVD to your computer to watch it, burn it or to export it to external devices. 1. Switch to the Copy DVD view in the navigation pane, located on the left side of the Audials Tunebite window. 2. Optional: Choose a conversion profile to set an output format: Conversion profile
Choose this...
Optimized for burning to a DVD (MP3/AVI)
...if you want to burn the DVD to a DVD again.
iPad/ iPhone/ iPod (AAC/MP4)
...if you want to export the movie to your iPad, iPhone or iPod. ...to customize a conversion profile for your external device.
3. Insert the DVD to be recorded into your DVD drive. When the DVD has been read in, the Next button becomes available. 4. Click Next. 5. If possible: Select language and title to be recorded. 6. Click
Start copying or
Record.
Note: In some cases Audials Tunebite needs to re-record the DVD. Re-recording means the DVD is played back in full length and recorded from your screen's output. In this case your screen will be blocked during the recording process to avoid disturbance. Please wait while copying is in progress. As soon as the copying process is finished, the output file will appear in the Player.
OpenTopic | Media center | 27
Media center If you would like to manage your entire media collection, Media center provides you with such options. Player not only helps you playback your media files, but also helps you create playlists, export media files and edit tags.
The Media center The Media center clearly arranges and displays your music and media collection. The Media center also helps you organize your existing music collection and new recordings. It also offers editing features and copies files from your computer to other playback devices or cloud storage services. What you can do with the Media center. • • • • • •
Creating a playlist Exporting to devices Tag Your Media Collection on page 37 Find any media file by name or criteria Add folders to your media collection Creating ringtones on page 30
Find a media file To find a media file, enter the name of the media file in the Filter text box. Double click the matching media file to play it.
Standard storage
Figure 6: Standard storage
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You can set a custom standard storage. All recordings will be saved on the selected storage automatically. Note: Button unavailable? You can only change the standard storage when no recordings are currently running. Stop all recording processes and try again.
Symbols used for the Player Table 8: Symbols used for the Player. Symbols used by Audials Tunebite Symbol
Description
Meaning
Green check mark
This symbol denotes reviewed media files in a playlist.
List with red X
This symbol labels the button for removing a media file from a playlist.
Euro
This symbol denotes songs in your playlist that have been purchased from Amazon.
Symbols used in Media center Table 9: Symbols used in Media center. Symbols used by Audials Tunebite Symbol
Description
Meaning
List with a green plus
This symbol labels the button for adding files to the currently selected playlist.
Photo
This symbol denotes files that are neither audio nor video files. This can e.g. be cover pictures (image files).
Yellow LED display
This symbol denotes your Anywhere connection status. Yellow means active and waiting for data transfer.
Green LED display
This symbol denotes your Anywhere connection status. Green means ongoing data transfer.
Exporting to devices Audials Tunebite offers import and export functionality to copy music and video files from your PC to external devices or from external devices to your PC. Exporting media files can be done within the Player as well as within the Media center view. The Player offers basic export functionality. The Media center view offers more flexibility regarding the import and export of sets of files at once. Importing media files can only be done within the Media center view.
OpenTopic | Media center | 29
Example: Exporting songs to an external storage Seven songs are selected for the export to an external storage. By clicking Copy 7 below the selected files will be exported to the external device.
Figure 7: Exporting songs to an external storage
Burning a CD or DVD Audials Tunebite can burn your media files to audio CDs as well as data CDs/DVDs containing media files in their original format (for example MP3 CDs). 1. Select CD Burner from the Export storage dropdown menu above the playlist. 2. Select the files you want to burn from the current playlist. to burn the selected files. 3. Click Copy The burning assistant opens. It will guide you through the burning process. 4. Follow the instructions given by the burning assistant.
Advanced task: Burning arbitrary file sets You can also burn arbitrary file sets which are not stored on the same playlist, but spread across your media collection. 1. Switch to the Music view.
30 | OpenTopic | Media center
2. Select CD Burner from the Export/import storage dropdown menu below. 3. Click View > Use checkboxes, to activate checkboxes. 4. Browse your collection and check all media files you would like burn. 5. Click Burn below, to export the checked files to the burning device. The burning assistant opens. It will guide you through the burning process. 6. Follow the instructions given by the burning assistant.
Creating ringtones Audials Tunebite can create ringtones from MP3 songs for your mobile phone. Your mobile phone must support one of the following formats: WAV, MP3, WMA, WMV, OGG The maximum length for a ringtone is 30 seconds. 1. From the menu of export storages, select Ringtone creator. 2. Select a song from the current playlist, and click Ringtone creator. Audials Tunebite processes the song. The marked area indicates the ringtone. 3. Drag the marked area to adjust its position. 4. Drag the borders of the marked area to trim the ringtone. 5. You can playback your selection to test the ringtone. 6. Click Continue with step 3..., and follow the instructions to upload your ringtone to your mobile phone.
Anywhere: Connecting to own and external media collections With Audials-Anywhere your media collection is available anywhere: Access your media collection on-the-go (e.g. with your smartphone).
What is Audials-Anywhere? You may use Anywhere to: • Make your media collection available to all your devices so that you have the possibility to access your media collection on-the-go (e.g. with your smartphone).
Prerequisites for the exchange of media files with an external device • You have an Audials account • You are signed in on both devices with the same Audials-Account • Both devices are on and connected to the internet
OpenTopic | Media center | 31
• An Audials-program currently runs on both devices (e.g. Audials Tunebite and Audials on the other one) Note: Install Audials on external devices to avoid troubles with your license key.
LED Display for Anywhere Symbol
Description
Meaning
Green LED display
This symbol denotes your Anywhere connection status. Green means ongoing data transfer.
Yellow LED display
This symbol denotes your Anywhere connection status. Yellow means active and waiting for data transfer.
Questions and answers concerning Anywhere Where can I see and edit all my Anywhere-connections? In any media center view choose Anywhere > Manage anywhere connections... to see and edit all your Anywhere-connections.
32 | OpenTopic | Player: Playing, editing and exporting media files
Player: Playing, editing and exporting media files All files recorded or converted by Audials Tunebite appear in the Player. The Player displays information about your media files and offers useful functions to for example play, filter, sort, edit, review and delete your media files, as well as your individual playlists.
The Player All recorded and converted files are then displayed in the Player. As you will first listen to your recorded media here, Player provides you with options for inspecting and editing quality. What you can do with the Player. • • • • • •
Creating a playlist on page 33 Export playlists Tag Your Media Collection on page 37 The Audio Cutter Review media files Delete media files
Exporting files to external devices Exporting media files can be done within the Player as well as within the Media center view. The Player offers basic export functionality. The Media center view offers more flexibility regarding the import and export of sets of files at once. Click the target device button to export the selected files to an external device (e.g. CD Burner).
OpenTopic | Player: Playing, editing and exporting media files | 33
Figure 8: Exporting in the Player
Symbols used for the Player Table 10: Symbols used for the Player. Symbols used by Audials Tunebite Symbol
Description
Meaning
Green check mark
This symbol denotes reviewed media files in a playlist.
List with red X
This symbol labels the button for removing a media file from a playlist.
Euro
This symbol denotes songs in your playlist that have been purchased from Amazon.
Creating a playlist Create individual or generated playlists to burn them or simply listen to them. 1. In the Player, open the Playlist menu and click The Player now displays an empty playlist.
New.
2. Switch to any Media center view in the navigation pane, located on the left side of the Audials Tunebite window. 3. Drag and drop one or more files from the Media center view on the left side to the empty playlist in the Player on the right side. Repeat this step to add as many files as you want. 4. Optional: To give your playlist a name: Open the Playlist menu and click Rename.... Type in a playlist name and click OK to rename the playlist. You created a new playlist. You can add media files to your new playlist. All changes will be saved automatically. You can manage all your playlists in the Playlist view.
34 | OpenTopic | Player: Playing, editing and exporting media files
Generate a playlist by genre or artist Create a generated playlist by genre or artist to burn them or simply listen to them. 1. In the Player open the Playlist menu and click Generate.... 2. Type in a genre or an artist's name. 3. Select one of the offered matches and click OK. Audials Tunebite will generate a playlist from your music collection with media files which fit to the genre or artist. 4. Optional: To give your playlist a name: Open the Playlist menu and click Rename.... Type in a playlist name and click OK to rename the playlist. You created a new playlist. You can delete media files from and add media files to your new playlist. All changes will be saved automatically. You can manage all your playlists in the Playlist view. Note: If some songs don't seem to fit to the genre you typed in they might have mismatched genres. You can Tag Your Media Collection.
OpenTopic | Setting an output format via conversion profile | 35
Setting an output format via conversion profile Activate a conversion profile to set an universal output format for all your recordings.
What is a conversion profile for? By activating a conversion profile, you set one output format for all your recordings. All files will be converted automatically right after recording. You can use an existing conversion profile or create a new conversion profile with custom settings.
Examples for useful conversion profiles iPad/iPhone/iPod (AAC + MP4)
...to have your recordings ready to export them to your iPhone. Audials Tunebite offers specific conversion profiles for many devices like Tablets, Smartphones and MP3 player.
Optimized for burning to a DVD (MP3 + AVI)
... or another conversion profile that converts audio files into MP3 files if you want to edit tags. Tag editing is possible for MP3 files only.
All to MP3 (only take audio track from videos)
...if you don't want video files in your music collection. All recorded video files will be converted into MP3 songs automatically.
Select Convert to activate the universal conversion profile. Select a conversion profile. Switch to expert mode to edit the chosen conversion profile or to create an own individual conversion profile.
Figure 9: Activate, choose or edit a conversion profile
Creating and editing a conversion profile
36 | OpenTopic | Setting an output format via conversion profile
Create and edit conversion profiles according to your needs. The pre-configured profiles for playback devices work in most cases. You can, however, edit the default settings and create customized conversion profiles, if you so choose. For lots of playback devices, such as Apple products, Blackberrys and many others, Audials Tunebite offers various conversion profiles. You may select one of the options available for your conversion profile or create a completely customized profile. Note: Instead of choosing one of the available converting settings, you may completely customize your settings. Just click Create new custom profile... in the profile menu for converting settings. 1. In any view: click
to view expanded converting options (expert mode).
2. Click the current setting for audio files. The audio profile menu will open. 3. Choose a pre-configured converting option. 4. Repeat steps 2 on page 36 and 3 on page 36 for the video file settings and click Save. 5. Enter a name for your converting profile and click OK. Your new converting profile is now saved. 6. Optional: Select the check box before configuring to activate your converting profile. Your new converting profile has been activated. Now your files will be recorded using your settings.
OpenTopic | Editing recordings | 37
Editing recordings
Tag Your Media Collection The Media center can search for additional information (tags) for songs and videos, and automatically add this information to your existing collection. You may also edit tags for individual songs in the bottom of the player, if, for example, an album name is incorrect or if you would like to change the spelling of a song. 1. Switch to any view in Media center (for example All media files). 2. Select all media files that are to be edited Note: While the function is in operation, you may not use other Audials Tunebite functions. Since editing thousands of songs would take awhile, it is recommended to tag large collections over night. 3. Click > Tags from internet in the tool bar above the media list. Audials Tunebite edits all selected files. This could take a while.
Manually Edit Tag Information You may also modify tag information manually for individual files, for example to change the spelling of an album. 1. Browse through your collection and select all the files you wish to edit from the media list below. 2. Click
> Edit Tags.
3. Edit the properties of the selected files with additional information in the area to the upper right. 4. Click
> Save all changed files to save your changes.
You can edit as many songs as you like. All changed files and the in orange until you save the tags.
button will be displayed
38 | OpenTopic | Editing recordings
Figure 10: Manual tag editing
Turning off tagging of recorded files Audials Tunebite automatically tags the recorded files, and adds lyrics to songs. This article explains how to switch off this feature. 1. Go to Options > Convert & Process. 2. Clear the Add ID3 tags check box. 3. Clear the Add lyrics check box. 4. Click OK.
The Audio Cutter Edit your recordings with the edit function to enhance their quality. In the following you will read more about the edit function, what you can do and how it works.
What you can do with the editing function The editing function is the right tool for you if you are not satisfied with the quality of a recording. You can use the editing function to: • fade in the beginning or to fade out the end of a song • change the length of a song by editing the beginning and end of a recording • split continuous recordings into smaller tracks
OpenTopic | Editing recordings | 39
Note: If you would like to prevent incomplete songs from being recorded, you can adjust the settings accordingly in Options > Filters.
Restrictions for the editing function Note: If you generally want to edit your recordings it is recommended to activate a converting profile which converts all your audio files to MP3 automatically. See Setting an output format via conversion profile on page 35. Table 11: Restrictions for the editing function Which file would you like to edit?
How much of the song can be Note edited?
Continuous MP3 recording in Complete recording the Radio view MP3 files recorded with the Radio view
Complete recording
All other MP3 files
Complete recording
File with another format (non-MP3)
None
Additional 60 seconds lead and overrun time
It is only possible to edit MP3 files. Convert the file to MP3 to enable the editing function. See Converting media files on page 23.
Cutting a song If you are not satisfied with the current song recording, you can use the cutting editor to edit the recording, the fade-in or fade-out. Restriction: It is only possible to edit MP3 files. If the Cut button appears dimmed, your file is not an MP3 file. See Restrictions for the editing function on page 39.
40 | OpenTopic | Editing recordings
Figure 11: Recording editor for individual songs. This figure depicts the most important functions in the recording editor.
Table 12: Detailed descriptions of recording editor functions Name
Description
Position indicator
The position indicator displays the current position in the audio track. Click any spot in the audio track to change the position.
Scissors
Use the scissors to set the beginning and end of the song.
Fade-in/-out
Use the fade-in/-out controller to create a fade-in/-out or adjust its duration.
Play
Plays the song from the position indicator's current spot.
Test
Plays the song beginning or end allowing you to test the current recording settings.
1. Click on the song in the Player that you wish to edit. 2. Click Cut in the tag area above the Player. The cutting editor opens. Note: If the Cut button appears dimmed, your file is not an MP3 file. See Restrictions for the editing function on page 39. 3. Click the audio track to set the playback marker and click the point marked. 4. Move
to adjust the song beginning and move
to play the song back from
to adjust the duration of a fade.
Tip: Zoom out to see the complete editable part of the song. 5. Click
to test the modifications made.
6. Click Track end and repeat steps 4 on page 40 to 5 on page 40. 7. Click Save if you are satisfied with the result. You can now play back the edited song in the player.
OpenTopic | Editing recordings | 41
Cutting individual songs from a continuous recording Use the recording editor to cut individual songs from a continuous recording you have made.
Figure 12: Recording editor for continuous audio recordings. This figure depicts the most important functions.
Table 13: Detailed descriptions of the recording editor for continuous recordings Name
Description
White area
Depicts the area that will be cut out and saved as a song from the long audio track by clicking save. You can increase, decrease and reposition this area.
Position indicator
The position indicator displays the current spot in the audio track. Click any spot in the audio track to change the position.
Test
Plays the white marked area allowing you to test the current recording settings.
Play
Plays the song from the position indicator's current spot.
Zoom
Zoom in on the area displayed in the audio track to edit more precisely or zoom out to have a better overview of the recording.
Fade-in (increasing volume)
Adds a fade-in from the beginning of a song to the position indicator's current spot.
Is a button unavailable?
You can only use this function if the position indicator is inside the white area.
42 | OpenTopic | Editing recordings
Name
Description
Is a button unavailable?
Fade-out (decreasing volume)
Adds a fade-out from the position You can only use this function if indicator's current spot to the end of the position indicator is inside the the song. white area!
Delete fadein/-out
Deletes all fades
Can only be used after having placed a fade-in/-out.
Set song start
Set the song start at the position indicator's current spot.
Can only be used when the position indicator is outside the white area.
Set song stop
Set the song stop at the position indicator's current spot.
Can only be used when the position indicator is outside the white area!
1. Before you start: Please refer to the figure and explanations above to use the cutting editor. 2. Select the continuous recording in the Player you would like to edit. 3. Right-click the selected file and click Cut continuous recording.... The recording editor will open. 4. Edit as many songs from a continuous recording as you would like. Each song will be saved individually and will then appear in the playback list. 5. Close the cutting editor when you are done editing. The continuous recording remains unaffected.
OpenTopic | Controlling the recording and converting process | 43
Controlling the recording and converting process The status line provides information about the current state of the ongoing recording and processing activities.
Status line The status line is located at the bottom of each view. The status line shows: • information about how many files are currently recorded and processed in total (summedup for all views together) • information showing where output files are saved • information on the ongoing activity of the current view Click
to expand the status line and see a detailed processing list.
Processing list The processing list lists all files that are currently recorded, converted or queued for processing. The processing list allows you to see and control the processing of individual media files (e.g. start and stop recording, clean up the list, etc.).
Figure 13: Expanded processing list
Click
to collapse the processing list and see the view's status line.
44 | OpenTopic | Controlling the recording and converting process
Standard storage
Figure 14: Standard storage
You can set a custom standard storage. All recordings will be saved on the selected storage automatically. Note: Button unavailable? You can only change the standard storage when no recordings are currently running. Stop all recording processes and try again.
Speeding up processing on multi-core CPUs As default, only one file at a time is processed. If your computer has multiple processor cores, go to Options > Convert & Process to increase the number of simultaneous encodings.
OpenTopic | Options & Configuration | 45
Options & Configuration This article covers options and configuration for Audials Tunebite. If you are an advanced user who wants to optimize the results delivered by Audials Tunebite, you can configure your software as described in the following topics:
Improving performance: Setting a custom temporary files folder If you have more than one hard disk drive, setting the temporary files folder to your fastest drive can speed up the performance of Audials Tunebite. 1. Go to Options > Output . 2. Under Temporary files, click .... 3. Select a folder and click OK.
46 | OpenTopic | Your personal Audials account
Your personal Audials account With your Audials account, not only can you sign in to the program, but also to the forum and Audials Community. An Audials account has lots of advantages.
A joint account for Audials Tunebite, the forum and the community Why use an Audials account? • Sign in to the Audials forum using your Audials account to find help for your product. • If you are signed in, you may share wishlists with the Community. • If you are using Audials Tunebite on more than one computer, sign in using the same Audials account to automatically update your favorites on any computer. • Enter your sign-in information when filling out the contact form to reach the technical support team via e-mail. Note: If you already have an account for the Audials forum, you may simply use that account without having to create a new one.
Questions and answers on your Audials account Do I have to be signed in to use all the functions in Audials Tunebite? No. Even if you are not signed in, you will still have access to all of the functions in Audials Tunebite. I have already created an account for the Audials forum. May I use this account to sign in to Audials Tunebite? Yes. If you have already created an account for the forum or Community, you do not need to create a new one. I forgot my password or my user name. How can I sign in using my Audials account? Visit the Community website. Enter your username or e-mail address (please use the same email address you used to create your Audials account) and click E-mail new password. A new password will then be sent to your e-mail address automatically. You will be adressed with your username at the very top of the e-mail. Follow the given instructions in the e-mail. Where can I edit my Audials account (for example to change my password or nickname)? In Audials Tunebite, click Account in the lower left-hand corner. Click Edit Account.... The Audials Forum opens in your Browser. Click My Audials Account > User account. Here you may edit your Audials Account.
OpenTopic | License Information | 47
License Information This page describes how to handle license information and procuct activation. Note: Please keep your license information in a safe place. We strongly suggest to print it out, and file it with other important documents.
License Key After ordering your product through our website, you will receive an e-mail with your serial number and your license key. The license key is 65 characters long. You need your license key to activate Audials Tunebite.
Activation Key If you bought your product in a store, your product box contains a product CD and an activation key printed on the CD envelope. The activation key is 13 digits long. You have to provide the activation key during installing Audials Tunebite from CD.
48 | OpenTopic | Troubleshooting Audials Tunebite
Troubleshooting Audials Tunebite When you encounter problems with Audials Tunebite, please follow the instructions below. If you have one of the following issues, follow the links to get help:
Up-to-date troubleshooting info from the support team Check out the online support page which contains the latest information on currently known problems and workarounds, offered by the Audials Tunebite technical support team: • Support information on the Audials Tunebite website
General troubleshooting steps If none of the issues above match your situation, continue through the following steps. These steps fix many problems with Audials Tunebite. 1. Update Audials Tunebite. See Updating Audials Tunebite to the latest version on page 51 for instructions. 2. Make sure your computer is up to date. See Windows 7 Help for more information.
Still need help with your problem? If nothing helped and you could not find a satisfying answer in any of the information resources, please ask your question on the forum or report the problem to our technical support team. • Ask a question • Reporting technical problems to the support team on page 52 • Support information on the Audials Tunebite website
Audials Tunebite crashes A crash is what occurs when a software unexpectedly closes or quits. This procedure guides you through the steps to fix a crash, and to report and get help fixing a crash. Many crashes can be fixed by following steps 1 on page 49 and 2 on page 49. Try these first before reporting a crash.
OpenTopic | Troubleshooting Audials Tunebite | 49
To fix a crash 1. Update Audials Tunebite. See Updating Audials Tunebite to the latest version on page 51 for instructions. 2. Make sure your computer is up to date. See Windows 7 Help for more information. If the crash persists, continue with the following steps. To report a crash and get help fixing a crash 3. Reproduce the problem situation. When Audials Tunebite crashes, the The Crash reporter window appears. 4. Enter your email address in the Crash reporter window (compare Figure 15: Crash reporter windows after a crash occured. Gathering information (left), and form to submit the report (right). on page 50) and send the report. Providing your email address along with the report allows the support team to identify your crash report. 5. Open the support contact form at http://audials.com/contact/en and fill in the requested information. Amongst other things: a) Enter your username and password. The contact form now displays your account email address. Verify that it is the same address you used when sending the crash report in step 3 on page 49. If the address used in the crash report differs, enter information about it in the description textfield (e.g. "Address I used for crash report:
[email protected]"). b) Enter a summary of your problem and description on how to make the problem occur. Also add a short note telling when you send the report (e.g. "a few minutes ago", or "yesterday"). 6. Submit the contact form. You will receive a confirmation email within a few minutes. The support team usually answers your request within 72 hours. The support team will guide you through the necessary procedures to fix your issue.
The Crash reporter The Crash reporter component is a small program accompanying Audials Tunebite. It detects severe problems occuring in the product and automatically collects technical information about the problem situation and context. You can choose to send this information to the Audials Tunebite developers to help fixing such issues. Tip: Crash reports help a lot to improve the stability of the software. Sending reports is highly recommended. Although you can provide your email address along with a report, you will usually not be contacted after you sent a report. This is because the developers fixing a problem have all information they need and don't require more input from your side.
50 | OpenTopic | Troubleshooting Audials Tunebite
To actually get help fixing a crash, or to e.g. get feedback about when a crash will be fixed, you need to follow steps 3 on page 49 to 6 on page 49 as described above.
Figure 15: Crash reporter windows after a crash occured. Gathering information (left), and form to submit the report (right).
Audials Tunebite does not activate This article covers the most common problems which may occur during product activation, and how to solve them. Message The entered key is not a valid license key.
Please check the entered license key for typing errors. The license key is 65 characters long. The safest way to enter the key is to copy-and-paste it from your license e-mail. Fore more information, see Activating Audials Tunebite.
The entered key is not valid for this product, or matches a prior/an updated product version.
You entered a correct license key, yet it is not valid for the product or the product version that you have installed. A typical cause for this message: your license key is valid for an older product version. You can find all older versions linked for
Instruction
OpenTopic | Troubleshooting Audials Tunebite | 51
Message
Instruction
download in the support forum: Version History. You can use this key This text tells explicitly for ... which product and which product version the entered key does match to. Install the named product version and try to activate Audials Tunebite again.
Other frequent problems with activation Audials Tunebite users: My license key was accepted without any error message. Audials Tunebite still only converts 10 minutes of my video files. What's up? You might have purchased Audials Tunebite Premium. Please note that Audials Tunebite Premium only offers capabilities for audio file conversion. Please refer to our website for further information on the different versions of Audials Tunebite. My key is shorter, it has only 10 or 13 digits instead of 65 characters. And it is not accepted. What's up? Have you purchased a product box with an installation CD? Your key is an activation key which can only be entered during installing from CD. See Installation from CD on page 3 for instructions.
Retrieving a lost license key and the corresponding product version Retrieve your license key of the product you originally purchased in case of loss. Restriction: This option is only available for customers who purchased the software through our website (http://audials.com) at Element5/Digital River GmbH. If you purchased the product through other resellers, please contact those resellers for further assistance. 1. Open the License FAQ on our website. 2. Provide the e-mail address employed for purchase. You will receive an e-mail including the license key and a link to download the version you had originally purchased.
Updating Audials Tunebite to the latest version
52 | OpenTopic | Troubleshooting Audials Tunebite
If you encounter problems or errors with Audials Tunebite, you should make sure you have the latest version of the software installed. Updates are minor patches, provided to fix bugs and to improve the usability of products. Updates only override internal program files. All your personal settings, output files etc., will be preserved. Note: Updates within the same major version number are free. Example: If you bought Audials Tunebite version 10, updates to any version 10.x are offered for free. To check which version you have installed 1. Start Audials Tunebite and open Options > General. Under group Product activation, click About installed version. The displayed About Dialog shows name and version number of your installed product on the first line. 2. Compare your installed product's version number to the latest available version's number. Installed version
Where to find the latest version
Audials Tunebite 10.x (for example 10.2.14807.700)
product download page
Audials Tunebite 9.x or older
Version History
Note: If both numbers are equal, you don't need to update. You are already running the latest version. To update Audials Tunebite to the latest available version, if both numbers are not equal 3. Exit Audials Tunebite. 4. Download the setup file. 5. Open the download folder. Double-click the symbol of the setup file Audials_Tunebite-Setup.exe to launch the installation procedure. 6. Select Standard installation, then click Install. Follow the instructions through the installation procedure. This may take a few minutes. Please wait. You are now running the latest version of Audials Tunebite.
Reporting technical problems to the support team The support team can assist you with solving problems best if you collect log files, system and product information, screenshots and information on how to reproduce your problem. Follow the steps below in order. Follow the links to get detailed instructions for each step: Note: You need a free Audials account to post questions on the forum and to contact the support team.
OpenTopic | Troubleshooting Audials Tunebite | 53
Turning on writing log files When troubleshooting technical problems, you should activate writing log files. Log files will help the technical support team to identify the problem. A log file is a text file which contains a protocol of the technical operations of the software. This protocol allows the technical support team and the software developers to understand the exact behaviour of the software. To turn on writing support logs 1. Go to Options > General . 2. Optional: Delete all old log files. If you intend to reproduce an error or problem and to report it to the support team, it is recommendable to delete all old log file content. This will ensure the amount of log files is as small as possible. a) Click Open log folder to open the log file folder. The log file folder consists several subfolders, each containing a number of text files. b) Select and delete all subfolders. c) Close Windows Explorer and go back to Audials Tunebite. 3. Select the Write support information to log files check box. 4. Click OK. Audials Tunebite is now writing log files while you use the software as usual. To turn off writing log files, clear the Write support information to log files check box in step 3 on page 53.
Reproducing and describing a problem To get advise on problems from other users or the support team, it is important to note down exactly what you do to get into the problem situation. In case of technical failures, or if the support team already requested to do so, make sure to Turning on writing log files before you reproduce your problem situation. To describe a problem 1. Sum up the error or problem in one or two sentences in your own words. • Include information about when the problem occurred for the first time. If you remember anything special that you've done around that time (e.g. updated the product, installed a new firewall software ...), add that information, too. 2. Repeat the steps that lead to your problem. For each step, shortly note down what you do. • Quote the exact titles of dialogs, text messages etc. that are displayed. • Quote the exact labels of buttons, check boxes, etc. that you click. 3. When you have reached the error or problem situation, create one or more pictures of the screen (a so-called screenshot) showing the situation.
54 | OpenTopic | Troubleshooting Audials Tunebite
You can create screenshots using a graphics painting program like e.g. Microsoft Paint. See Windows 7 Help for more information. You can now Turning on writing log files.
Sending problem information to technical support The support team requires you to collect information on how to reproduce your problem, along with technical information on your system, to work on a technical problem. The following steps assume you have already followed the instructions about Turning on writing log files on page 53 and Reproducing and describing a problem on page 53. To send problem information to the support team 1. Collect log file information from the log folder: a) Start Audials Tunebite. Go to Options > General . Click Open log folder to open the log file folder. b) Select all subfolders and combine them into one compressed file (zip file). See Windows 7 Help for further information. 2. Drag all screen shots you have created to the compressed file to add them. 3. Optional: Create a system information file and add it to the compressed file. a) Save a system information file. See Windows 7 Help for further information. b) Drag the system information file to the compressed file to add it. 4. Open the support contact form at http://audials.com/contact/en and fill in the requested information. Amongst other things: a) Product name and version number: Open Options > General. Under group Product activation, click About installed version. The displayed About Dialog shows name and version number of your installed product on the first line. b) Summary of your problem and description on how to make the problem occur. 5. Browse to the compressed file you have created in steps 1 on page 54 to 3 on page 54 and add it as attachment. 6. Submit the contact form. You will receive a confirmation e-mail within a few minutes. The support team then usually answers your request within 72 hours.
Questions and Answers I have written an e-mail to the support team and still got not answer. What now? Did you receive a confirmation e-mail within a few minutes after you sent your e-mail? If not, please check your e-mail and especially spam filter settings. Maybe the support's answer was misclassified as spam.
OpenTopic | Troubleshooting Audials Tunebite | 55
If you still got no support answer after a few days, something went wrong. We're sorry! Please try again. Make sure to check for any confirmation or error message during submitting the support form.
