August 23, 2005 Subject: Master-bilt® Valued Dealers/authorized

Transcript

August 23, 2005 Subject: Master-Bilt® Valued Dealers/Authorized Contractors Master-Bilt® is a manufacturer of walk-in coolers/freezers, refrigeration equipment and refrigeration cabinets and reach-ins. The continued growth of our company and our high profile customer base has developed the need for us to set up a national network of authorized installation and service contractors. Master-Bilt® is dedicated to providing state of the art, trouble-free equipment. Master-Bilt® warrants its products against defects in material and workmanship in products which it manufactures when properly installed and operated under normal use. This warranty does not include any labor or other charges made outside of the sellers warranty for replacement or repair of defective parts unless specifically stated in the body of the LIMITED WARRANTY GUIDELINES attached. On parts not manufactured by Master-Bilt®, such as motors, controls, valves and compressors, we extend the buyer the same warranties made us by the manufacturer of these parts. Sellers only liability under this warranty or otherwise shall be the repair or replacement (at sellers option) of non-conforming goods or parts. Seller assumes no liability for incidental or consequential damages such as injury to person or property, or lost profits. Please review the attached guidelines and pass on to your customers at the time of sale or installation of Master-Bilt® equipment. Thank you for your continued support. If there is any way that we can better serve your needs, please do not hesitate to call on us. Master-Bilt® Technical Service Department 908 Highway 15 North • P.O. Box 59 • New Albany, Mississippi 38652 Phone: 662-534-9061 • Toll Free: 800-647-1284 • Fax: 662-534-6049 • Toll Free Fax: 800-232-3966 E-mail: [email protected] • Website: www.master-bilt.com Master-Bilt® Suggested Installation and Service Contractor Listing Qualification Requirements (Revised October 28, 2013) ©2014 Master-Bilt Products, an unincorporated division of Standex International Corporation. All rights reserved. Please provide the following information in order to continue/begin your status as a Master-Bilt® Suggested Installation and Service Contractor: Business Name and Address:____________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ Phone:______________________ Fax:_________________________ _E-Mail:_ _____________________ Owner: _____________________ Years of Experience:__________ Contact Person: __________________________________________ _Years of Experience: __________ Contact Person: __________________________________________ _Years of Experience: __________ Foreman/Lead Man Contact: ______________________________ _Years of Experience: __________ Walk-In Panel/Open-Front Case Installer (Contact Person):________________________________ Refrigeration Installer:_______________________________________ Listing of “All” Service Technician License Numbers:______________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ Does your company provide 24-hour service? (Please elaborate)____________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ Does your company provide the actual service work? (Please elaborate)_____________________ ______________________________________________________________________________________ ______________________________________________________________________________________ Has your company provided installation ____ or service _____ or both ____ for Master-Bilt® Equipment previously? (Please elaborate): ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ What are your hourly rates?_ ___________________________________________________________ What are your overtime rates? __________________________________________________________ Please Provide the Additional Information, for Consideration: • Financial Statement • No. Of Years In Business: ______ • Copy of Insurance Certificate • Is Your Company Bondable? _________ • Total Number on Staff: ____________ • Square footage of warehouse space __________ • A minimum of three (3) references, contact names and phone numbers: ____________________________ _____________________________ _____________________________ ____________________________ _____________________________ _____________________________ ____________________________ _____________________________ _____________________________ ____________________________ _____________________________ _____________________________ • Size of Past Projects and Scope of Work:___________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ • Geographic Area Covered:________________________________________________________________ • Geographic Area Where Service Is Provided by Your Company: _____________________________ _________________________________________________________________________________________ • Number of Service Trucks: _______ • Union, Non-Union, Both ________________________________________________________________ Comments/Other:_ _______________________________________________________________________ _________________________________________________________________________________________ Please Submit Responses (ASAP) To: Attn: Technical Services Department Master-Bilt® 908 Hwy 15 N New Albany, MS 38652 Phone: 1-800-684-8988 Fax: 662-539-4499 E-Mail: [email protected] LIMITED WARRANTY GUIDELINES REVISED MAY 29, 2013 NOTE: THE SERVICE COMPANY MUST SUPPLY Master-Bilt® WITH THE CABINET OR WALK-IN SERIAL NUMBER ON THEIR INVOICE. The recommended maximum allowances for labor and refrigerant are listed on page three of this attachment. Labor allowance amounts cover total time needed to diagnose a problem and complete needed repairs. An additional 1-hour temperature pull down is allowed (only for part change outs that require the equipment to be shut down.) Repairs not listed should be negotiated prior to submission of a warranty claim. SERVICES EXCLUDED FROM WARRANTY At no time will Master-Bilt® honor any claim for the following services: • Bulb or fluorescent light bulb replacement • Refrigerant leaks occurring at threaded mechanical joints on remote systems • Adjustments/Resetting (i.e. doors, valve adjustments, defrost component adjustments, pressure control or room thermostat adjustments or circuit breakers, door thermometer or alarms, (UNLESS AUTHORIZED BY THE FACTORY) • Field wiring • Additional components or controls (UNLESS AUTHORIZED BY THE FACTORY) • Condenser or Evaporator Coil cleaning • Service on compressor components or oil level adjustment • Refrigerant top-off charge on remote systems • More that one service call for the same problem • Normal maintenance items for equipment used by service companies (i.e. batteries, filters, etc.). • Clean-up of “iced’ equipment or coils due to improper control settings or application problems. • Product loss or Product storage charges. • Labor overtime rate (UNLESS AUTHORIZED BY THE FACTORY) NOTE: Master-Bilt® will pay either a Truck charge or a Travel charge, not both. First year compressor warranties will be shipped from the factory or can be swapped over the counter with the local wholesaler’s with prior factory approval. Two-five year compressor warranties will be shipped from the factory or can be purchased and billed back to Master-Bilt® with prior factory approval. Note Master-Bilt® only covers the wholesale invoice cost for warranty compressors. If purchased without factory approval, Master-Bilt® will allow our cost only! REPLACEMENT PARTS During the term of this warranty, replacement parts that are not OEM are to be obtained from local part wholesalers. Such purchased parts will be reimbursed. The service company may bill Master-Bilt® cost plus a 30% mark-up, provided the original invoice from the supplier accompanies the claim. Master-Bilt® reserves the right to adjust the compensation amount paid on any parts submitted for warranty reimbursement when a parts supplier’s original invoice is not provided with a claim. LABOR ALLOWANCE GUIDELINES FAILED COMPONENT Evaporator fan motors Evaporator fan motors on reach-in (if more than one fan motor is replaced at the same time, Master-Bilt® will allow up to 30 minutes additional for each motor replaced) Evaporator fan motors on walk-ins – less than 1/3 HP (if more than one fan motor is replaced at the same time, Master-Bilt® will allow up to 30 minutes additional for each motor replaced) Evaporator fan motors on walk-ins – more than 1/3 HP (if more than one fan motor is replaced at the same time, Master-Bilt® will allow up to one hour additional for each motor replaced) Condensing unit fan motors Electrical components (i.e. breaker, contactor, timer, etc.) Electronic control boards (Master Controller, ERC2, Dixell, etc.) Electronic temp sensors (Master Controller, ERC2, Dixell etc.) Pressure or temperature controls Defrost heaters (per heater) Expansion valve Solenoid valve Coil icing (due to component failure) Evaporator coils Cabinet evaporator coils (less than four doors) Cabinet evaporator coils (four doors and up) Walk-in evaporator coils (4000-9000 BTUs) Walk-in evaporator coils (10,000-50,000 BTUs) Walk-in evaporator coils (51,000-131,000 BTUs) Walk-in evaporator coils (132,000-240,000 BTUs) Condenser coils 1/4 through 1½ H.P. 2 through 6 H.P. 7 through 15 H.P. 20 through 40 H.P. Compressor 1/4 through 1½ H.P. 2 through 6 H.P. 7½ through 40 H.P. LABOR ALLOWANCE 1 hour 1.5 hours 2 hours 3 hours 1.5 hours 2.5 hours 1 hour 1.5 hour 2 hours 5 hours 4 hours 3 hours 4 hours 8 hours 4 hours 5 hours 7 hours 9 hours 3 hours 4 hours 5 hours 6 hours 5 hours 7 hours 10 hours LABOR ALLOWANCE GUIDELINES (cont.) REFRIGERANT LEAKS (at factory joint and internal piping, see notes below) Reach-in evaporators 4 hours + refrigerant loss Walk-in evaporators 0-39,000 BTUH 5 hours + refrigerant loss 40,000 - 119,000 BTUH 7 hours + refrigerant loss 120,000 & higher BTUH 10 hours + refrigerant loss Condensing units 1/4 through 5 H.P. 5 hours + refrigerant loss 7½ through 15 H.P. 7 hours + refrigerant loss 20 through 40 H.P. 10 hours + refrigerant loss NOTES: • Master-Bilt® will allow a recovery/disposal fee when applicable. • Refrigerant leak labor rates include time for refrigerant recovery and recharge. • Refrigerant and labor paid only on leaks that are permanently repaired. • Maximum amount of refrigerant to be allowed, under any circumstance, is one system charge. System charge is defined as the receiver capacity at 90% full on a single condensing unit or the charge on the nameplate for a self-contained system. • Due to current volatility in the price for refrigerant, refrigerant will be invoiced at a rate of invoice cost times 1.3. PROCEDURE FOR REPLACING HERMETIC AND SEMI-HERMETIC COMPRESSORS OEM First Year Warranty Hermetic and Semi-Hermetic Obtain a replacement compressor from an authorized Tecumseh or Copeland wholesaler. If the compressor is within the OEM warranty (20 months from date of compressor manufacture and less than 12 months in service), the exchange will be at no charge. Notify Master-Bilt® technical service of this transaction noting the new compressor serial number to keep the warranty valid. Hermetic Compressors (Tecumseh and Copelaweld) If the compressor is beyond the OEM warranty, but is covered by the extended warranty, then you need to send us a copy of an authorized wholesalers invoice for the purchase of the new compressor. The serial number of the new compressor and the wholesaler’s price must be clearly printed on the invoice. Also, send the serial number tag off the old compressor. Upon receipt of these invoices, we will issue a credit to your account or reimburse you for the wholesaler’s price of the new compressor. Semi-Hermetic Compressors (Copelametic) If the compressor is beyond the OEM warranty, but is covered by the extended warranty, then you will need to send us a copy of the wholesalers invoice for the purchase of new compressor, showing the serial number of the new compressor and the wholesaler’s price clearly printed on the invoice. Also, send the wholesalers copy of the salvage (core) credit for the return of old compressor, showing the serial number of the old compressor and the wholesalers amount of the credit. Upon receipt of these documents, we will issue a credit to your account or reimburse the cost via check for the exchange price of the new compressor. Our warranty covers only the wholesale cost of the compressor,it does not cover any labor, mileage, mark-up, special freight (next day or second day) or any other parts used at time of repair. The serial number of the equipment must be supplied to expedite handling warranty claims. Note: When returning condensing units or compressor pumps, please be sure to secure and plug all lines to prevent oil from spilling during shipment. Please be aware that if you are called out on a job by Master-Bilt®, our Rep, Dealer, or the end user on Master-Bilt® products, if it is not under warranty or does not fall within our warranty guidelines, or without prior approval, the claim will be rejected. Please make sure the customer is aware of this. FOR ANY CLAIMS TO BE CONSIDERED FOR PAYMENT, THE CLAIM MUST BE ACCOMPANIED BY THE MODEL AND SERIAL NUMBER OF THE EQUIPMENT BEING SERVICED. If time allowed is exceeded, you must have prior factory approval before submitting the service bill. Note: All claims must be submitted within 90 days of the repair according to our stated warranty policy. _______ Yes, we agree to the terms of Master-Bilt® Limited Warranty Guidelines _______ Yes, we would like to be considered as a Master-Bilt® Certified Service and Installation Contractor. _______ No thank you, we do not wish to be considered to be a Master-Bilt® Certified and Installation Contractor at this time. ________________________________________________ Authorized Signature ________________________________________________ Date ________________________________________________ Company Name ________________________________________________ Email Address ________________________________________________ Phone Number ________________________________________________ Fax Number Please return to Master-Bilt®: Fax: 662-539-4499, attn: Warranty Department Email: [email protected] 908 Hwy. 15 North • New Albany, MS 38652 • 800-647-1284/662-534-9061 • FAX: 800-232-3966 Warranty Parts & Service: 800-684-8988 • FAX: 662-539-4499 CABINET LIMITED THREE-YEAR PARTS & LABOR WARRANTY FOR THE FOLLOWING MODELS: BLG-HGP, BMGHGP, DOMC-A, HOAM, MBBB, MBBC, MBCB, MBDD, MBR, MBF, MBGR, MBGRP-HG, MBGRP-SL, MBGFP-HG, MBPT, MBSP, MBSMP, MBUF, MBUR, MNF, MNR, MNW, MPR, MPW, MPWR, MPWW, MRR, MWR, OMC-A & VOAM Master-Bilt® Products (the “Company”) warrants to the original purchaser and any subsequent owner that its refrigeration equipment, at the time of shipment from manufacturer, will be free from defects in material and workmanship. Master-Bilt® will bear the reasonable and customary labor expense to repair or replace any component part (including said part) found to be defective under the terms and conditions as outlined under Master-Bilt®’s standard three (3) year parts warranty. The purchaser and any subsequent owner will have the sole responsibility and bear all expenses of removing and returning the defective part or equipment. Master-Bilt® will reimburse said labor expenses to the original purchaser only if after evaluating the original service invoice submitted by the original purchaser and any subsequent owner Master-Bilt® determines that this warranty applies. The labor warranty shall apply only to self-contained equipment installed by authorized or approved Master-Bilt® dealers, distributors, service companies or refrigeration contractors. The labor warranty does not cover the cost (parts or labor) of installation, start-up, normal maintenance, or normal control adjustment. Your local compressor supplier should exchange the compressor at no charge during first year warranty. Claims under this Warranty must be submitted electronically by the Service Company within 90 days from the date of repair. Claims not filed within this time frame will be subject to denial without prior approval. To submit a claim you must have a Master-Bilt® serial number. Any defects caused by misapplication, abnormal use or misuse, lack of or improper maintenance, damage by third parties, alterations, acts of God; failure to follow installation, maintenance or safety instructions or any other event beyond the control of the Company will not be covered under this Warranty. The obligation of Master-Bilt® shall be limited to repairing or replacing (at the option of the Company) any part, which is defective in the reasonable opinion of the Company. The cost of service labor reimbursed will be based on straight-time rate and reasonable time for the repair of the defect. The warranty is in force for (3) years from date of shipment, but not longer than (39) months from Master-Bilt® ship date. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall the Company be liable for loss of use, revenue or profit or for any other indirect, incidental, special or consequential damages including, but not limited to, food spoilage or product loss. This warranty shall apply only within the continental United States, its territories and possessions, Canada and Mexico. EXTENDED TWO-YEAR COMPRESSOR REPLACEMENT WARRANTY The Company warrants to the original purchaser and any subsequent owner that it will replace the compressor on the Equipment if found, in the reasonable opinion of the Company, to be defective in material or workmanship if written notice is received within five years from date of shipment. Defective conditions caused by abnormal use or misuse, lack of or improper maintenance, damage by third parties, alterations, acts of God, failure to follow installation, maintenance or safety instructions or any other event beyond the control of the Company will not be covered under this Warranty. The Compressor Replacement Warranty does not apply to any part of the equipment other that the compressor. The purchaser and any subsequent owner will have the sole responsibility and bear all expenses of removing and returning the defective compressor to the Company as well as the cost of reinstalling the replacement compressor. The Company may satisfy its obligations hereunder by supplying a replacement compressor, which is reasonably similar in design and capacity. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall the Company be liable for loss of use, revenue or profit or for any other indirect, incidental, special or consequential damages including, but not limited to, losses involving food spoilage or product loss. This Compressor Replacement Warranty shall apply only within the continental United States, its territories and possessions, Canada and Mexico. REPLACEMENT PART WARRANTY Master-Bilt® warrants to the original purchaser and any subsequent owner that all parts purchased after the first year warranty period will be warranted for 90 days from invoice date. Shipment Date: Serial Number: 12/15 ©2015 Master-Bilt Products, an unincorporated division of Standex International Corporation. All rights reserved. Printed in U.S.A. 908 Hwy. 15 North • New Albany, MS 38652 • 800-647-1284/662-534-9061 • FAX: 800-232-3966 Warranty Parts & Service: 800-684-8988 • FAX: 662-539-4499 CABINET LIMITED TWO-YEAR PARTS & LABOR WARRANTY FOR THE FOLLOWING MODELS: BEM/BEL, BGR-15N, DC, DD, FIP, FLR, GEL, IHC, IM-23-HGP Master-Bilt® Products (the “Company”) warrants to the original purchaser and any subsequent owner that its refrigeration equipment, at the time of shipment from manufacturer, will be free from defects in material and workmanship. Master-Bilt® will bear the reasonable and customary labor expense to repair or replace any component part (including said part) found to be defective under the terms and conditions as outlined under Master-Bilt®’s standard two (2) year parts warranty. The purchaser and any subsequent owner will have the sole responsibility and bear all expenses of removing and returning the defective part or equipment. Master-Bilt® will reimburse said labor expenses to the original purchaser only if after evaluating the original service invoice submitted by the original purchaser and any subsequent owner Master-Bilt® determines that this warranty applies. The labor warranty shall apply only to self-contained equipment installed by authorized or approved Master-Bilt® dealers, distributors, service companies or refrigeration contractors. The labor warranty does not cover the cost (parts or labor) of installation, start-up, normal maintenance, or normal control adjustment. Your local compressor supplier should exchange the compressor at no charge during first year warranty. Claims under this Warranty must be submitted electronically by the Service Company within 90 days from the date of repair. Claims not filed within this time frame will be subject to denial without prior approval. To submit a claim you must have a Master-Bilt® serial. Any defects caused by misapplication, abnormal use or misuse, lack of or improper maintenance, damage by third parties, alterations, acts of God; failure to follow installation, maintenance or safety instructions or any other event beyond the control of the Company will not be covered under this Warranty. The obligation of Master-Bilt® shall be limited to repairing or replacing (at the option of the Company) any part, which is defective in the reasonable opinion of the Company. The cost of service labor reimbursed will be based on straight-time rate and reasonable time for the repair of the defect. The warranty is in force for (2) years from date of shipment, but not longer than (27) months from Master-Bilt® ship date. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall the Company be liable for loss of use, revenue or profit or for any other indirect, incidental, special or consequential damages including, but not limited to, food spoilage or product loss. This warranty shall apply only within the continental United States, it territories and possessions, Canada and Mexico. EXTENDED THREE-YEAR COMPRESSOR REPLACEMENT WARRANTY The Company warrants to the original purchaser and any subsequent owner that it will replace the compressor on the Equipment if found, in the reasonable opinion of the Company, to be defective in material or workmanship if written notice is received within five years from date of shipment. Defective conditions caused by abnormal use or misuse, lack of or improper maintenance, damage by third parties, alterations, acts of God, failure to follow installation, maintenance or safety instructions or any other event beyond the control of the Company will not be covered under this Warranty. The Compressor Replacement Warranty does not apply to any part of the equipment other that the compressor. The purchaser and any subsequent owner will have the sole responsibility and bear all expenses of removing and returning the defective compressor to the Company as well as the cost of reinstalling the replacement compressor. The Company may satisfy its obligations hereunder by supplying a replacement compressor, which is reasonably similar in design and capacity. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall the Company be liable for loss of use, revenue or profit or for any other indirect, incidental, special or consequential damages including, but not limited to, losses involving food spoilage or product loss. This Compressor Replacement Warranty shall apply only within the continental United States, it territories and possessions, Canada and Mexico. REPLACEMENT PART WARRANTY Master-Bilt® warrants to the original purchaser and any subsequent owner that all parts purchased after the first year warranty period will be warranted for 90 days from invoice date. Shipment Date: Serial Number: 8/17 ©2017 Master-Bilt Products, an unincorporated division of Standex International Corporation. All rights reserved. Printed in U.S.A. 908 Hwy. 15 North • New Albany, MS 38652 • 800-647-1284/662-534-9061 • FAX: 800-232-3966 Warranty Parts & Service: 800-684-8988 • FAX: 662-539-4499 CABINET LIMITED ONE-YEAR PARTS & LABOR WARRANTY FOR THE FOLLOWING MODELS: CGB, CGB-NR, CGD, HP6A-LX, MBCTM7-B, MBC, MBCF, MSC, MSF, IM-38, IM-45G, IM-60, RCT Master-Bilt® Products (the “Company”) warrants to the original purchaser and any subsequent owner that its refrigeration equipment, at the time of shipment from manufacturer, will be free from defects in material and workmanship. Master-Bilt® will bear the reasonable and customary labor expense to repair or replace any component part (including said part) found to be defective under the terms and conditions as outlined under Master-Bilt®’s standard one (1) year parts warranty. The purchaser and any subsequent owner will have the sole responsibility and bear all expenses of removing and returning the defective part or equipment. Master-Bilt® will reimburse said labor expenses to the original purchaser only if after evaluating the original service invoice submitted by the original purchaser and any subsequent owner Master-Bilt® determines that this warranty applies. The labor warranty shall apply only to self-contained equipment installed by authorized or approved Master-Bilt® dealers, distributors, service companies or refrigeration contractors. The labor warranty does not cover the cost (parts or labor) of installation, start-up, normal maintenance, or normal control adjustment. Your local compressor supplier should exchange the compressor at no charge during first year warranty. Claims under this Warranty must be submitted electronically by the Service Company within 90 days from the date of repair. Claims not filed within this time frame will be subject to denial without prior approval. To submit a claim you must have a Master-Bilt® serial number. Any defects caused by misapplication, abnormal use or misuse, lack of or improper maintenance, damage by third parties, alterations, acts of God; failure to follow installation, maintenance or safety instructions or any other event beyond the control of the Company will not be covered under this Warranty. The obligation of Master-Bilt® shall be limited to repairing or replacing (at the option of the Company) any part, which is defective in the reasonable opinion of the Company. The cost of service labor reimbursed will be based on straight-time rate and reasonable time for the repair of the defect. The warranty is in force for (1) year from date of shipment, but not longer than (15) months from Master-Bilt® ship date. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall the Company be liable for loss of use, revenue or profit or for any other indirect, incidental, special or consequential damages including, but not limited to, food spoilage or product loss. This warranty shall apply only within the continental United States, it territories and possessions , Canada and Mexico. EXTENDED FOUR-YEAR COMPRESSOR REPLACEMENT WARRANTY The Company warrants to the original purchaser and any subsequent owner that it will replace the compressor on the Equipment if found, in the reasonable opinion of the Company, to be defective in material or workmanship if written notice is received within five years from date of shipment. Defective conditions caused by abnormal use or misuse, lack of or improper maintenance, damage by third parties, alterations, acts of God, failure to follow installation, maintenance or safety instructions or any other event beyond the control of the Company will not be covered under this Warranty. The Compressor Replacement Warranty does not apply to any part of the equipment other that the compressor. The purchaser and any subsequent owner will have the sole responsibility and bear all expenses of removing and returning the defective compressor to the Company as well as the cost of reinstalling the replacement compressor. The Company may satisfy its obligations hereunder by supplying a replacement compressor, which is reasonably similar in design and capacity. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall the Company be liable for loss of use, revenue or profit or for any other indirect, incidental, special or consequential damages including, but not limited to, losses involving food spoilage or product loss. This Compressor Replacement Warranty shall apply only within the continental United States, it territories and possessions and in Canada. REPLACEMENT PART WARRANTY Master-Bilt® warrants to the original purchaser and any subsequent owner that all parts purchased after the first year warranty period will be warranted for 90 days from invoice date. Shipment Date: Serial Number: 908 Hwy. 15 North • New Albany, MS 38652 • 800-647-1284/662-534-9061 • FAX: 800-232-3966 Warranty Parts & Service: 800-684-8988 • FAX: 662-539-4499 INTERNATIONAL CABINET LIMITED ONE-YEAR PARTS ONLY WARRANTY Master-Bilt® Products (the “Company”) warrants to the original purchaser and any subsequent owner that its refrigeration equipment, at the time of delivery, will be free from defects in material. Master-Bilt® will bear the reasonable and customary expense to ship any component part (including said part) found to be defective under the terms and conditions as outlined under MasterBilt®’s standard one (1) year parts warranty. The purchaser and any subsequent owner will have the sole responsibility and bear all expenses of removing and returning the defective part or equipment. Master-Bilt® will ship at no charge to a port of export in the United States. The parts warranty does not cover the cost of (parts) installation, start-up, normal maintenance, or normal control adjustment. Any defects caused by misapplication, abnormal use or misuse, lack of or improper maintenance, damage by third parties, alterations, acts of God; failure to follow installation, maintenance or safety instructions or any other event beyond the control of the Company will not be covered under this Warranty. The obligation of Master-Bilt® shall be limited to repairing or replacing (at the option of the Company) any part, which is defective in the reasonable opinion of the Company. The Part cost reimbursed will be based on the wholesaler’s cost with a 30% mark up allowed. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall the Company be liable for loss of use, revenue or profit or for any other indirect, incidental, special or consequential damages including, but not limited to, food spoilage or product loss. This warranty shall apply on Parts only & ship to a point of export within the continental United States. EXTENDED FOUR-YEAR COMPRESSOR REPLACEMENT WARRANTY The Company warrants to the original purchaser and any subsequent owner that it will replace the compressor on the Equipment if found, in the reasonable opinion of the Company, to be defective in material or workmanship if written notice is received within five years from date of shipment. Defective conditions caused by abnormal use or misuse, lack of or improper maintenance, damage by third parties, alterations, acts of God, failure to follow installation, maintenance or safety instructions or any other event beyond the control of the Company will not be covered under this Warranty. The Compressor Replacement Warranty does not apply to any part of the equipment other that the compressor. The purchaser and any subsequent owner will have the sole responsibility and bear all expenses of removing and returning the defective compressor to the Company as well as the cost of reinstalling the replacement compressor. The Company may satisfy its obligations hereunder by supplying a replacement compressor, which is reasonably similar in design and capacity. Master-Bilt® will ship at no charge to a port of export in the United States. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall the Company be liable for loss of use, revenue or profit or for any other indirect, incidental, special or consequential damages including, but not limited to, losses involving food spoilage or product loss. REPLACEMENT PART WARRANTY Master-Bilt® warrants to the original purchaser and any subsequent owner that all parts purchased after the first year warranty period will be warranted for 90 days from invoice date. Shipment Date: Serial Number: 12/15 ©2015 Master-Bilt Products, an unincorporated division of Standex International Corporation. All rights reserved. Printed in U.S.A. 908 Hwy. 15 North • New Albany, MS 38652 • 800-647-1284/662-534-9061 • FAX: 800-232-3966 Warranty Parts & Service: 800-684-8988 • FAX: 662-539-4499 LIMITED ONE YEAR PARTS & LABOR WARRANTY FOR QUICK SHIP, 10-BILT™ & BILT2SPEC™ WALK-INS Master-Bilt® warrants to the original purchaser and any subsequent owner that its foamed-in-place panels will be free from insulation failure for 15 YEARS from original installation by an authorized representative, under conditions of normal use and recommended maintenance. The obligation of Master-Bilt® shall be limited to repairing or replacing (at its option) walk-in panel, which is defective in the reasonable opinion of Master-Bilt®. The user will have the responsibility and expense of removing and returning the defective panel to Master-Bilt® as well as the cost of re-installing the replacement or repaired panel. Master-Bilt® warrants to the original purchaser and any subsequent owner that all parts of its walk-in cooler and freezers, except expendable electrical components, will be free from defects in material and workmanship for ONE YEAR from date of shipment from factory or ONE YEAR AND THREE MONTHS from Master-Bilt® ship date, under conditions of normal use and recommended maintenance. A one year parts & labor warranty shall apply to the door, door frame & its parts installed by authorized or approved Master-Bilt® dealers, distributors, service companies or refrigeration contractors. A one year parts & 12 month labor warranty shall apply to remote refrigeration systems installed by authorized or approved Master-Bilt® dealers, distributors, service companies or refrigeration contractors with the exception of MRS and DRS series rack systems which shall have one year parts, 90 day labor coverage for refrigeration equipment and one year compressor coverage. A one year parts & labor warranty shall apply to self-contained refrigeration equipment that are installed by authorized or approved Master-Bilt® dealers, distributors, service companies or refrigeration contractors. Your local compressor supplier should exchange the compressor at no charge during first year warranty. The labor warranty does not cover the cost (parts or labor) of installation, start-up, normal maintenance, or normal control adjustment. The cost of service labor reimbursed will be based on straight-time rate and reasonable time for the repair or replacement of the defect following Master-Bilt®’s guidelines. Claims under this Warranty must be submitted electronically by the Service Company within 90 days from the date of repair. Claims not filed within this time frame will be subject to denial without prior approval. To submit a claim you must have a Master-Bilt® serial number. The obligation of Master-Bilt® shall be limited to repairing or replacing (at its option) any walk-in part, or piece of equipment, which is defective in the reasonable opinion of Master-Bilt®. The user will have the responsibility and expense of returning the defective part or piece of equipment to Master-Bilt®. All claims submitted must have the equipment serial number on the claim. Floor panels are not warranted under the following conditions: Wet mopping or use of a water hose for cleaning, rolling wheel traffic (carts, dollies, etc.) on non-reinforced (overlay) floors and/or weight loads exceeding 800 lbs/sq. ft. on non-structural floors. Other defective conditions caused by abnormal use or misuse, lack of or improper maintenance, damage by third parties, alterations, acts of God, failure to follow installations or safety instructions or any other event beyond the control of Master-Bilt® will not be covered under this Warranty. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall Master-Bilt® be liable for loss of use, revenue or profit or for any other indirect, incidental, special or consequential damage including, but not limited to food spoilage or product loss. This warranty shall apply only within the continental United States, it territories and possessions, Canada and Mexico. OPTIONAL LIMITED FOUR YEAR COMPRESSOR REPLACEMENT WARRANTY The Company warrants, if purchased on the original invoice to the original purchaser and any subsequent owner that it will supply a replacement compressor on the equipment if found to be defective (in the reasonable opinion of the Company) in material or workmanship if written notice is given within five years from date of shipment. Defective conditions caused by abnormal use or misuse, lack of or improper maintenance, damage by third parties, alterations, acts of God, failure to follow installation, maintenance or safety instructions or any other event beyond the control of the Company will not be covered under this Warranty. The Compressor Replacement Warranty does not apply to any part of the equipment other than the compressor. The user will have the responsibility and expense of removing and returning the defective compressor to the Company as well as the cost of reinstalling the replacement compressor. The Company may satisfy its obligations hereunder by supplying a replacement compressor, which, is reasonably similar in design and capacity. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall the Company be liable for loss of use, revenue or profit or for any other indirect, incidental, special or consequential damages, but not limited to, losses involving food spoilage or product loss. This Compressor Replacement Warranty shall apply only within the continental United States, it territories and possessions, Canada & Mexico. REPLACEMENT PART WARRANTY Master-Bilt® warrants to the original purchaser and any subsequent owner that all parts purchased after the first year warranty period will be warranted for 90 days from invoice date. Compressor Serial Number: Invoice Date: 12/15 ©2015 Master-Bilt Products, an unincorporated division of Standex International Corporation. All rights reserved. Printed in U.S.A. 908 Hwy. 15 North • New Albany, MS 38652 • 800-647-1284/662-534-9061 • FAX: 800-232-3966 Warranty Parts & Service: 800-684-8988 • FAX: 662-539-4499 LIMITED 18 MONTH PARTS & LABOR WARRANTY FOR WALK-INS WITH PRS-2 REFRIGERATION SYSTEMS Master-Bilt® Products (the “Company”) warrants to the original purchaser and any subsequent owner that its refrigeration equipment, at the time of delivery, will be free from defects in material and workmanship. Master-Bilt® will bear the reasonable and customary labor expense to repair or replace any component part (including said part) found to be defective under the terms and conditions as outlined under Master-Bilt®’s standard warranty. The warranty is in force for one (1) year, six (6) months from date of shipment from factory, but not longer than two (2) years from Master-Bilt® invoice date. Any claim for defects occurring between one (1) year, six (6) months and two (2) years from date of Master-Bilt® invoice must furnish proof that installation date did occur within six (6) months of Master-Bilt® invoice date. The purchaser and any subsequent owner will have the sole responsibility and bear all expenses of removing and returning the defective part or equipment. Master-Bilt® will reimburse said labor expenses to the original purchaser only if after evaluating the original service invoice submitted by the original purchaser and any subsequent owner Master-Bilt® determines that this warranty applies. The labor warranty shall apply only to PRS-2 SERIES equipment installed by authorized or approved Master-Bilt® dealers, distributors, service companies or refrigeration contractors. The labor warranty does not cover the cost (parts or labor) of installation, start-up, normal maintenance, or normal control adjustment. Your local compressor supplier should exchange the compressor at no charge during first year warranty. Claims under this Warranty must be submitted electronically by the Service Company within 90 days from the date of repair. Claims not filed within this time frame will be subject to denial without prior approval. To submit a claim you must have a Master-Bilt® serial number. Any defects caused by misapplication, abnormal use or misuse, lack of or improper maintenance, damage by third parties, alterations, acts of God; failure to follow installation, maintenance or safety instructions or any other event beyond the control of the Company will not be covered under this Warranty. The obligation of Master-Bilt® shall be limited to repairing or replacing (at the option of the Company) any part, which is defective in the reasonable opinion of the Company. The cost of service labor reimbursed will be based on straight-time rate and reasonable time for the repair of the defect. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall the Company be liable for loss of use, revenue or profit or for any other indirect, incidental, special or consequential damages including, but not limited to, food spoilage or product loss. This warranty shall apply only within the continental United States, it territories and possessions, Canada and Mexico. OPTIONAL LIMITED FOUR YEAR COMPRESSOR REPLACEMENT WARRANTY The Company warrants, if purchased on the original invoice to the original purchaser and any subsequent owner that it will supply a replacement compressor on the equipment if found to be defective (in the reasonable opinion of the Company) in material or workmanship if written notice is given within five years from date of shipment. Defective conditions caused by abnormal use or misuse, lack of or improper maintenance, damage by third parties, alterations, acts of God, failure to follow installation, maintenance or safety instructions or any other event beyond the control of the Company will not be covered under this Warranty. The Compressor Replacement Warranty does not apply to any part of the equipment other than the compressor. The user will have the responsibility and expense of removing and returning the defective compressor to the Company as well as the cost of reinstalling the replacement compressor. The Company may satisfy its obligations hereunder by supplying a replacement compressor, which, is reasonably similar in design and capacity. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall the Company be liable for loss of use, revenue or profit or for any other indirect, incidental, special or consequential damages, but not limited to, losses involving food spoilage or product loss. This Compressor Replacement Warranty shall apply only within the continental United States, it territories and possessions, Canada and Mexico. REPLACEMENT PART WARRANTY Master-Bilt® warrants to the original purchaser and any subsequent owner that all parts purchased after the first year warranty period will be warranted for 90 days from invoice date. Compressor Serial Number: Invoice Date: 12/15 ©2015 Master-Bilt Products, an unincorporated division of Standex International Corporation. All rights reserved. Printed in U.S.A. 908 Hwy. 15 North • New Albany, MS 38652 • 800-647-1284/662-534-9061 • FAX: 800-232-3966 Warranty Parts & Service: 800-684-8988 • FAX: 662-539-4499 LIMITED ONE-YEAR PARTS & 90-DAY LABOR WARRANTY FOR MRS & DRS SERIES RACK REFRIGERATION SYSTEMS Master-Bilt® Products (the “Company”) warrants to the original purchaser and any subsequent owner that its refrigeration equipment, at the time of shipment from manufacturer, will be free from defects in material and workmanship. Master-Bilt® will bear the reasonable and customary labor expense to repair or replace any component part (including said part) found to be defective under the terms and conditions as outlined under Master-Bilt®’s standard one (1) year parts warranty. The purchaser and any subsequent owner will have the sole responsibility and bear all expenses of removing and returning the defective part or equipment. Master-Bilt® will reimburse said labor expenses to the original purchaser only if after evaluating the original service invoice submitted by the original purchaser and any subsequent owner Master-Bilt® determines that this warranty applies. The labor warranty shall apply only to parallel rack refrigeration systems installed by authorized or approved Master-Bilt® dealers, distributors, service companies or refrigeration contractors. The labor warranty does not cover the cost (parts or labor) of installation, start-up, normal maintenance, or normal control adjustment. Your local compressor supplier should exchange the compressor at no charge during first year warranty. Claims under this Warranty must be submitted electronically by the Service Company within 90 days from the date of repair. Claims not filed within this time frame will be subject to denial without prior approval. To submit a claim you must have a Master-Bilt® serial number. Any defects caused by misapplication, abnormal use or misuse, lack of or improper maintenance, damage by third parties, alterations, acts of God; failure to follow installation, maintenance or safety instructions or any other event beyond the control of the Company will not be covered under this Warranty. The obligation of Master-Bilt® shall be limited to repairing or replacing (at the option of the Company) any part, which is defective in the reasonable opinion of the Company. The cost of service labor reimbursed will be based on straight-time rate and reasonable time for the repair of the defect. The warranty is in force for (1) year from date of shipment, but not longer than (15) months from Master-Bilt® ship date. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall the Company be liable for loss of use, revenue or profit or for any other indirect, incidental, special or consequential damages including, but not limited to, food spoilage or product loss. This warranty shall apply only within the continental United States, it territories and possessions , Canada and Mexico. EXTENDED FOUR-YEAR COMPRESSOR REPLACEMENT WARRANTY The Company warrants to the original purchaser and any subsequent owner that it will replace the compressor on the Equipment if found, in the reasonable opinion of the Company, to be defective in material or workmanship if written notice is received within five years from date of shipment. Defective conditions caused by abnormal use or misuse, lack of or improper maintenance, damage by third parties, alterations, acts of God, failure to follow installation, maintenance or safety instructions or any other event beyond the control of the Company will not be covered under this Warranty. The Compressor Replacement Warranty does not apply to any part of the equipment other that the compressor. The purchaser and any subsequent owner will have the sole responsibility and bear all expenses of removing and returning the defective compressor to the Company as well as the cost of reinstalling the replacement compressor. The Company may satisfy its obligations hereunder by supplying a replacement compressor, which is reasonably similar in design and capacity. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall the Company be liable for loss of use, revenue or profit or for any other indirect, incidental, special or consequential damages including, but not limited to, losses involving food spoilage or product loss. This Compressor Replacement Warranty shall apply only within the continental United States, it territories and possessions and in Canada. REPLACEMENT PART WARRANTY Master-Bilt® warrants to the original purchaser and any subsequent owner that all parts purchased after the first year warranty period will be warranted for 90 days from invoice date. Shipment Date: Serial Number: 11/15 ©2015 Master-Bilt® Products, an unincorporated division of Standex International Corporation. All rights reserved. Printed in U.S.A. 908 Hwy. 15 North • New Albany, MS 38652 • 800-647-1284/662-534-9061 • FAX: 800-232-3966 Warranty Parts & Service: 800-684-8988 • FAX: 662-539-4499 LIMITED ONE-YEAR PARTS & LABOR WARRANTY FOR PARALLEL RACK REFRIGERATION SYSTEMS Master-Bilt® Products (the “Company”) warrants to the original purchaser and any subsequent owner that its refrigeration equipment, at the time of shipment from manufacturer, will be free from defects in material and workmanship. Master-Bilt® will bear the reasonable and customary labor expense to repair or replace any component part (including said part) found to be defective under the terms and conditions as outlined under Master-Bilt®’s standard one (1) year parts warranty. The purchaser and any subsequent owner will have the sole responsibility and bear all expenses of removing and returning the defective part or equipment. Master-Bilt® will reimburse said labor expenses to the original purchaser only if after evaluating the original service invoice submitted by the original purchaser and any subsequent owner Master-Bilt® determines that this warranty applies. The labor warranty shall apply only to parallel rack refrigeration systems installed by authorized or approved Master-Bilt® dealers, distributors, service companies or refrigeration contractors. The labor warranty does not cover the cost (parts or labor) of installation, start-up, normal maintenance, or normal control adjustment. Your local compressor supplier should exchange the compressor at no charge during first year warranty. Claims under this Warranty must be submitted electronically by the Service Company within 90 days from the date of repair. Claims not filed within this time frame will be subject to denial without prior approval. To submit a claim you must have a Master-Bilt® serial number. Any defects caused by misapplication, abnormal use or misuse, lack of or improper maintenance, damage by third parties, alterations, acts of God; failure to follow installation, maintenance or safety instructions or any other event beyond the control of the Company will not be covered under this Warranty. The obligation of Master-Bilt® shall be limited to repairing or replacing (at the option of the Company) any part, which is defective in the reasonable opinion of the Company. The cost of service labor reimbursed will be based on straight-time rate and reasonable time for the repair of the defect. The warranty is in force for (1) year from date of shipment, but not longer than (15) months from Master-Bilt® ship date. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall the Company be liable for loss of use, revenue or profit or for any other indirect, incidental, special or consequential damages including, but not limited to, food spoilage or product loss. This warranty shall apply only within the continental United States, it territories and possessions , Canada and Mexico. EXTENDED FOUR-YEAR COMPRESSOR REPLACEMENT WARRANTY The Company warrants to the original purchaser and any subsequent owner that it will replace the compressor on the Equipment if found, in the reasonable opinion of the Company, to be defective in material or workmanship if written notice is received within five years from date of shipment. Defective conditions caused by abnormal use or misuse, lack of or improper maintenance, damage by third parties, alterations, acts of God, failure to follow installation, maintenance or safety instructions or any other event beyond the control of the Company will not be covered under this Warranty. The Compressor Replacement Warranty does not apply to any part of the equipment other that the compressor. The purchaser and any subsequent owner will have the sole responsibility and bear all expenses of removing and returning the defective compressor to the Company as well as the cost of reinstalling the replacement compressor. The Company may satisfy its obligations hereunder by supplying a replacement compressor, which is reasonably similar in design and capacity. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall the Company be liable for loss of use, revenue or profit or for any other indirect, incidental, special or consequential damages including, but not limited to, losses involving food spoilage or product loss. This Compressor Replacement Warranty shall apply only within the continental United States, it territories and possessions and in Canada. REPLACEMENT PART WARRANTY Master-Bilt® warrants to the original purchaser and any subsequent owner that all parts purchased after the first year warranty period will be warranted for 90 days from invoice date. Shipment Date: Serial Number: 6/15 ©2015 Master-Bilt Products, an unincorporated division of Standex International Corporation. All rights reserved. Printed in U.S.A.