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Bluetooth: Iphone Is Not Displayed In The List Of Paired Devices All

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Page 1 of 2 SI B84 03 12 Communication Systems June 2012 Technical Service SUBJECT Bluetooth: iPhone Is Not Displayed in the List of Paired Devices MODEL All equipped with one or more of the following options:  6VC (Combox controller)  639 (USA/CND mobile phone complete equipment)  644 (Mobile phone equipment with Bluetooth interface)  6NH (Hands-free equipment with USB interface)  6NK (Extended Bluetooth and USB device connection)  6NL (Mobile phone equipment with Bluetooth and USB device connection including BMW Assist) SITUATION When an Apple iPhone is being paired or reconnected to the vehicle, the following issues may occur:  The iPhone shows “connected” and the message "Telephone is connected" may or may not be displayed in the CID.  When in the phonebook menu, the message “Transferring data” is displayed constantly in the CID and the pairing process does not complete. Even though the pairing process is not completed, an incoming call can still be answered using the iDrive or MFL buttons and the conversation can be carried out via the vehicle’s Bluetooth (hands-free) system with no interaction with the iPhone. CAUSE  The iPhone was named using an emoticon (emoji) character, such as a smiley face.  Some or all of the contacts in the iPhone are stored using emoticons (emoji) http://www.bmwtechinfo.com/tiscode/cgi-bin/omcgi.exe?sie_path=/tsb/bulletins/ht... 7/2/2012 Page 2 of 2 characters, such as a smiley face. PROCEDURE Do not replace any parts and do not program the vehicle. This will not resolve the issue. IMPORTANT: The customer’s phone is needed. 1. Check the name of the phone for emoticons as follows:  Settings/General/About/Name  Delete all emoticons from the phone’s name.  Rename the phone using only alphanumeric characters, i.e., letters and numbers. 2. Check and delete all emoticons from the list of contacts as needed. IMPORTANT: Do not restart the pairing process. Allow the phone to complete the previous pairing process. The phone is now displayed in the list of paired devices and the Bluetooth/telephone system now functions as designed. WARRANTY INFORMATION Not applicable. [ Copyright © 2012 BMW of North America, LLC ] http://www.bmwtechinfo.com/tiscode/cgi-bin/omcgi.exe?sie_path=/tsb/bulletins/ht... 7/2/2012