Bmc Performance Manager Express For Hp Eva 1.1.03 Documentation

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BMC Performance Manager Express for HP EVA Version 1.1.03 User Documentation February 2013 BMC Performance Manager Express for HP EVA Version 1.1.03 Contacting BMC Software You can access the BMC Software Web site at http://www.bmc.com/. From this Web site, you can obtain information about the company, its products, corporate offices, special events, and career opportunities. United States and Canada Outside United States and Canada Address BMC Software, Inc. 2101 CityWest Blvd. Houston TX 770422827 Telephone (01) 713 918 8800 Telephone 713 918 8800 or 800 841 2031 Fax (01) 713 918 8000 Fax 713 918 8000 Copyright 2006 BMC Software, Inc. or licensors, as an unpublished work. All rights reserved. BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. IBM is a registered trademark of International Business Machines Corporation. DB2 is a registered trademark of International Business Machines Corporation. Oracle is a registered trademark, and the Oracle product names are registered trademarks or trademarks of Oracle Corporation. All other trademarks belong to their respective companies. BMC Software considers information included in this documentation to be proprietary and confidential. Your use of this information is subject to the terms and conditions of the applicable End User License Agreement for the product and the proprietary and restricted rights notices included in this documentation. Restricted Rights Legend U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any data and computer software by the U.S. Government is subject to restrictions, as applicable, set forth in FAR Section 52.227-14, DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, and DFARS 252.227-7025, as amended from time to time. Contractor/Manufacturer is BMC Software, Inc., 2101 CityWest Blvd., Houston, TX 77042-2827, USA. Any contract notices should be sent to this address. 2 BMC Performance Manager Express for HP EVA Version 1.1.03 You can obtain technical support by using the Support page on the BMC Software Web site or by contacting Customer Support by telephone or e-mail. To expedite your inquiry, please see "Before Contacting BMC Software." Support Web Site You can obtain technical support from BMC Software 24 hours a day, 7 days a week at http:// www.bmc.com/support_home. From this Web site, you can Read overviews about support services and programs that BMC Software offers: Find the most current information about BMC Software products Search a database for problems similar to yours and possible solutions Order or download product documentation Report a problem or ask a question Subscribe to receive e-mail notices when new product versions are released Find worldwide BMC Software support center locations and contact information, including e-mail addresses, fax numbers, and telephone numbers Support by Telephone or E-mail In the United States and Canada, if you need technical support and do not have access to the Web, call 800 537 1813. Outside the United States and Canada, please contact your local support center for assistance. To find telephone and email contact information for the BMC Software support center that services your location, refer to the Contact Customer Support section of the Support page on the BMC Software Web site at http://www.bmc.com/support_home. Before Contacting BMC Software Before you contact BMC Software, have the following information available so that Customer Support can begin working on your problem immediately: Product information product name product version (release number) license number and password (trial or permanent) Operating system and environment information machine type operating system type, version, and service pack or other maintenance level such as: PUT or PTF system hardware configuration serial numbers related software (database, application, and communication) including type, version, and service pack or maintenance level Sequence of events leading to the problem Commands and options that you used Messages received (and the time and date that you received them) product error messages messages from the operating system, such as "file system full" 3 BMC Performance Manager Express for HP EVA Version 1.1.03 Table of Contents Release Notes for...........................................................................................................................7 v1.1.03 Overview ...........................................................................................................................7 Getting Started ...........................................................................................................................8 The Product ...........................................................................................................................8 Synergy with BMC...........................................................................................................................9 Performance Manager Express for Hardware Installation Guide...........................................................................................................................10 ...........................................................................................................................10 HP Command View EVA ...........................................................................................................................12 Installing BMC Performance Manager Express for HP EVA ...........................................................................................................................14 Adding BMC Performance Manager Express for HP EVA to an Element Profile ...........................................................................................................................17 Adding BMC Performance Manager Express for HP EVA to an Existing Element Integration Guide...........................................................................................................................18 ...........................................................................................................................18 Integrating with BMC ProactiveNet Performance Management ..................................................................................................................19 Automatically Enabling the Application Classes ..................................................................................................................20 Creating and Importing an Adapter for a BMC Portal Solution ..................................................................................................................26 Managing Baselines and Key Performance Indicators Un-installing ...........................................................................................................................28 ...........................................................................................................................28 Deleting Application Classes from an Element ...........................................................................................................................28 Deleting Application Classes from an Element Profile ...........................................................................................................................29 Removing BMC Performance Manager Express for HP EVA from the Portal User Guide ...........................................................................................................................29 ...........................................................................................................................30 Viewing the Overall Activity of a Disk Array ...........................................................................................................................31 Detecting High Processor Utilization ...........................................................................................................................33 Detecting Unbalanced Workload Distribution on Controllers Diagnosing Fiber...........................................................................................................................34 Performance Issues Diagnosing a Bad...........................................................................................................................35 Disk Layout Diagnosing Slow...........................................................................................................................37 Fiber Performance ...........................................................................................................................38 Protection Level Issues ...........................................................................................................................38 Verifying the Activity Generated by a LUN ...........................................................................................................................40 Setting Thresholds ...........................................................................................................................42 Enabling the Debug Mode Reference Guide...........................................................................................................................43 ...........................................................................................................................43 Classes and Parameters Table of Contents 4 BMC Performance Manager Express for HP EVA Version 1.1.03 ..................................................................................................................43 SEN_EVA_CONTROLLERS ..................................................................................................................44 SEN_EVA_DATAREPLICATIONTUNNELS ..................................................................................................................45 SEN_EVA_HOSTCONNECTIONS ..................................................................................................................45 SEN_EVA_HOSTPORTSTATISTICS SEN_EVA_NODES..................................................................................................................46 ..................................................................................................................46 SEN_EVA_PHYSICALDISKGROUPS ..................................................................................................................48 SEN_EVA_PHYSICALDISK ..................................................................................................................49 SEN_EVA_PORTSTATUS ..................................................................................................................50 SEN_EVA_VIRTUALDISKGROUPS ..................................................................................................................51 SEN_EVA_VIRTUALDISK Table of Contents 5 BMC Performance Manager Express BMC Performance Manager Express for HP EVA Version 1.1.03 Release Notes for v1.1.03 Changes and Improvements Better integration with BMC ProactiveNet Performance Management: Application Classes and Key Performance Indicators are now automatically enabled and set when importing a BMC Portal adapter into BMC ProactiveNet. Fixed Issues A syntax error prevented the upgrade from the previous version to be processed. The product could not access the file content generated by the process "evapref.exe" running on Windows 2008 server since this file was already handled by another process. As a result, the product could not collect information and the parameter "Application Collection Status" displayed the following error message: "Problem: SSSU.exe not responding: SentrySoftwareSEN_EVA_Main". Overview BMC Performance Manager Express for HP EVA is an agent-less Performance Manager for the BMC Portal environment. It allows you to automatically discover and monitor every aspect of HP EVA disk arrays, from the general health of the array to the performance of each layer of the disk array: controllers, disk groups, physical and virtual disks; and to consolidate diverse monitoring needs within the Portal framework through a single solution. To setup a complete monitoring of the disk array, we strongly recommend you to also use BMC Performance Manager Express for Hardware that covers all the physical aspect of the disk array (status of the disks, ports, temperature, power supplies, power consumption, etc). Being a Performance Manager specifically designed for BMC Portal, BMC Performance Manager Express for HP EVA uses the Portal’s web-based interface and features for installing, managing and monitoring your infrastructure. Release Notes for v1.1.03 7 BMC Performance Manager Express for HP EVA Version 1.1.03 Getting Started This chapter describes the prerequisites and the procedures you must perform before you install BMC Performance Manager Express for HP EVA. Please follow the given instructions carefully in order to ensure a successful integration of the solution within the Portal environment. Minimum Requirements The computer on which you install BMC Performance Manager Express for HP EVA should already have: 1. BMC Performance Manager Portal version 2.5.00 2. Access to an RSM i.e. Remote Service Monitor The RSM program must be installed on a Windows platform. This can either be same as the server where the Portal is installed or, any other Windows computer on the network. Once you install BMC Performance Manager Express for HP EVA, you can add as many elements as you require in your monitoring environment. The Product The BMC Performance Manager Express for HP EVA package The file required for the installation of BMC Performance Manager Express for HP EVA is: SentrySoftware-HPEVA-solution-1.1.03.par The above-mentioned file is valid for installation on Windows, UNIX and Linux. Please contact your BMC sales representative to purchase the license to use product. The product package is to be downloaded from the Sentry Software website on the BMC Performance Manager Express for HP EVA product page. A trial version is available for free from the Sentry Software website. How it works Once BMC Performance Manager Express for HP EVA is installed in your Portal environment: Getting Started 8 BMC Performance Manager Express for HP EVA Version 1.1.03 1. To start up the monitoring, add its corresponding application class to an element or element profile. The BMC Performance Manager Express for HP EVA application classes are listed under the Storage category. 2. Fill in Properties and Credentials information and click Next 3. Set the threshold parameters 4. Click Finish to validate. Portal level BMC Performance Manager Express for HP EVA is an agent-less solution designed specifically for BMC Portal. Therefore, it uses/shares/offers all the procedures, features and capabilities offered in the Portal, like Element Profile, Shared credentials, Adding/Editing/Deleting classes etc. HP EVA level As described above, you need to enter certain information: Collection interval Configuration details depending on the version. Synergy with BMC Performance Manager Express for Hardware To benefit from a complete monitoring of HP EVA disk arrays, BMC Performance Manager Express for HP EVA needs to be used in conjunction with BMC Performance Manager Express for Hardware. BMC Performance Manager Express for Hardware discovers all the physical components a disk array, that is: controllers, disks, power supplies, fans, network and fiber ports, and reports hardware failures on these components. Additionally, it monitors the traffic on each network and fiber port. BMC Performance Manager Express for HP EVA monitors all of the performance metrics and usage statistics of your HP EVA environment, such as file disk space usage, storage controller utilization, I/Os on the disks/controllers/volumes, etc. It continuously monitors the activity of each filer and is also able to build reports on past utilization statistics. The complete storage monitoring solution architecture is composed of the elements represented in the illustration below. Getting Started 9 BMC Performance Manager Express for HP EVA Version 1.1.03 Monitoring solution a rchite cture Installation Guide Introduction This chapter explains how to install and run BMC Performance Manager Express for HP EVA for BMC® Portal. As BMC Performance Manager Express for HP EVA is a performance manager specifically designed for the BMC© Portal environment, it uses the Portal’s web-based interface and features for installing, managing and monitoring your Information Technology (IT) infrastructure. The full integration with BMC® Portal provides a single customizable entry point for data from multiple sources and a single view that enables you to monitor the health and performance of your infrastructure. HP Command View EVA Specific information, such as virtual disk size, node name, RAID array, etc are collected via the evaperf utility and Storage System Scripting Utility (SSSU.EXE) which are command line interfaces provided by HP that allows administrators to control EVA disk arrays. HP Command View EVA valid account credentials (username and password) are required to activate SSSU. Prior to install BMC Performance Manager Express for HP EVA: Getting Started 10 BMC Performance Manager Express for HP EVA Version 1.1.03 1. First, note that BMC Performance Manager Express for HP EVA must be installed on the HP Storage Server provided with the HP EVA disk array. The HP Storage Server usually comes bundled with the HP EVA disk array and is fully pre-installed by HP. 2. Make sure the HP Storage Server is properly configured to interact with the HP EVA disk array. Installation Guide 11 BMC Performance Manager Express for HP EVA Version 1.1.03 3. Make sure that HP StorageWorks Command View 9.1 or higher is properly installed on the Storage Server. All the provided features must be installed: Choosing Product Fe a ture s 4. Since some information such as virtual disk size, node name, RAID array, etc. is collected via the Storage System Scripting Utility (SSSU.EXE). Valid account credentials (username and password) are required to run SSSU. Installing BMC Performance Manager for HP EVA Uploading BMC Performance Manager Express for HP EVA 1. Place the SentrySoftware-HPEVA-solution-1.1.03.par file in a known location on your file system. Log in to the Portal with the admin credentials. Logon to BMC Porta l Installation Guide 12 BMC Performance Manager Express for HP EVA Version 1.1.03 2. Click on Portal, then under Tasks click Performance Managers. 3. Click Upload and then click Browse to open a file selection dialogue box. 4. Select Sentry Software-HP EVA-solution-1.1.03.par and click Upload. Se le cting the Pe rform a nce Ma na ge r 5. The Portal uploads the PAR file to the database, and PM now appears as BMC PM Express for HPEVA by Sentry Software in the list of Performance Managers. 6. The word Published next to BMC Performance Manager Express for HP EVA in the Performance Manager list indicates that the product is successfully installed. You are now ready to begin using BMC Performance Manager Express for HP EVA. 7. Connect to Portal with user credentials. In the Portal Configure tab, verify each monitored array's properties and thresholds values to make sure all the necessary settings are properly configured. Installation Guide 13 BMC Performance Manager Express for HP EVA Version 1.1.03 Adding BMC Performance Manager Express for HP EVA to an Element Profile 1. Log in to the Portal with normal user credentials. 2. Click Configure tab > Element Profiles. The Available Profiles page appears. Select the Profile to which you wish to add the Storage class > Edit. Se le cting a Profile 3. The selected Element Profile’s Properties page appears. Go to Application Classes > Add. Installation Guide 14 BMC Performance Manager Express for HP EVA Version 1.1.03 A dding A pplica tion Cla sse s 4. The Element Profile Properties – Add Application Classes page appears. Choose Storage from the Select Category drop-down list. Se le cting the Stora ge A pplica ble Cla ss Installation Guide 15 BMC Performance Manager Express for HP EVA Version 1.1.03 5. Select the HP EVA application class applicable to your system and click Next. The HP EVA application class can only be added to element of ty pe "Storage" 6. On the Properties and Credentials page, enter the information required for monitoring the disk array. Information required to monitor Windows systems Input Properties Description Collection interval Select the polling interval from the drop-down list. Default: 5. Unit: Minutes. Credentials (WMI) Enter the login and password used to connect to the remote element through WMI. Credentials (SSSU) Enter the login and password used to connect to the remote element through SSSU. Hostname Enter the Hostname or IP address of the remote machine Debug Mode "Yes" enables the debug mode. The debug output produced is stored on the RSM server in a file located at "%RSM_HOME%/RSM(xx)/SEN_HPEVA/ sen_eva_debug_hostname.log". Please do not leave the debug mode enabled for too long as the debug file may grow indefinitely. Installation Guide 16 BMC Performance Manager Express for HP EVA Version 1.1.03 7. After entering the element properties and credentials, you arrive at the final step for adding the BMC Performance Manager Express for HP EVA application class: Thresholds, Properties and Credentials. 8. Thresholds are automatically set by BMC Performance Manager Express for HP EVA . It is recommended to keep the default thresholds (or see the Thresholds section). Click Finish. Ele m e nt Profile Prope rtie s 9. Click Done to save the changes made. The BMC Performance Manager Express for HP EVA application class is now added to all the elements in the selected Element Profile. Adding the HP EVA Application Class to an Existing Element 1. In the Configure tab: Click the Element to which you wish to add the HP EVA Performance Manager and the Element Properties page appears. Scroll down to Application Classes > Add. Make sure that the element's platform is defined as Storage. A dding a n A pplica tion Cla ss Installation Guide 17 BMC Performance Manager Express for HP EVA Version 1.1.03 2. On the Properties – – Add Application Classes page > Select Category > Storage. 3. In the available Application Class list, select the HP EVA application class applicable to the element and click Next. A pplica tion Cla ss Prope rtie s The HP EVA application class can only be added to element of ty pe "Storage" 4. The Properties and Credentials page appears asking for the information required for monitoring the disk array. 5. Thresholds are automatically set by BMC Performance Manager Express for HP EVA. It is recommended that you leave the default thresholds as they are. Click Finish. Details on how to modify thresholds are given in the User Guide. You can now return to the Status tab to view the monitoring of the element by BMC Performance Manager Express for HP EVA . Integration Guide Integrating with BMC ProactiveNet Performance Management Overview To integrate a Performance Manager into BMC ProactiveNet, you need to first install and configure the Installation Guide 18 BMC Performance Manager Express for HP EVA Version 1.1.03 solution in BMC Portal, automatically enable the application classes and create a specific adapter. An adapter for BMC Portal facilitates pulling of performance data from existing BMC Portal solutions into BMC ProactiveNet. Using an Adapter, you can import BMC Portal application classes (provided in a Performance Manager – PM) into BMC ProactiveNet. The Adapter periodically synchronizes the performance data collected by these application classes into BMC ProactiveNet. A da pte r for BMC PA T ROL A rchite cture Automatically Enabling the Application Classes To automatically enable application classes: 1. Uncompress the LYV39__PM2BPPM.zip file 2. Copy all the BPM_SENTRYSOFTWARE_HPEVA_SOLUTIONSENTRYSOFTWARE_EVA_MAIN xml files into: \ProactiveNet\pw\pronto\systdata\adapter-defaults 3. Restart the BMC ProactiveNet server You will then have to create and import an adapter for a BMC Portal PM Integration Guide 19 BMC Performance Manager Express for HP EVA Version 1.1.03 Creating and Importing an Adapter for a BMC Portal Solution Creating an Adapter for a BMC Portal Solution 1. Open the BMC ProactiveNet Administration Console. The BMC ProactiveNet Administration Console is displayed as shown in the following figure: A cce ssing the A dm inistra tion ta b in the A dm inistra tion Console Integration Guide 20 BMC Performance Manager Express for HP EVA Version 1.1.03 2. Right-click the Adapters folder and select Import Monitor Types and Add Adapter > BMC Portal. Im porting Monitor T y pe s a nd A dding A da pte r Integration Guide 21 BMC Performance Manager Express for HP EVA Version 1.1.03 3. In the Configuration tab, enter the required information: Se tting the conne ction pa ra m e te rs In the Instance Name field, enter a name for this instance of the Adapter that will perform the integration of the ‘targeted PM’ into BMC ProactiveNet. Select the Agent where this instance of the Adapter will be executed Enter the required information to connect to BMC Portal: BMC Portal Host Name or IP address, Port, BMC Portal User Name and Password To successfully integrate the PM with BMC Proactivenet, the BMC Portal User Account specified must have at least been used once to log in to BMC Portal and have the HP EVA Disk Arrays Application Class added to an existing element. Enter the required information to connect to BMC Portal Datastore: BMC Portal Datastore Host Name or IP address, Port, and credentials Integration Guide 22 BMC Performance Manager Express for HP EVA Version 1.1.03 4. Click Next to continue Se le cting the A pplica tion Cla sse s to im port Integration Guide 23 BMC Performance Manager Express for HP EVA Version 1.1.03 5. Select the application class to import and click Next 6. Set the Filter details if needed. Se tting filte r de ta ils Integration Guide 24 BMC Performance Manager Express for HP EVA Version 1.1.03 7. Click Next to Continue. 8. Set the Auto-sync poll scheduling, if needed. Sche duling A uto-sy nc polls Integration Guide 25 BMC Performance Manager Express for HP EVA Version 1.1.03 9. Click Next to continue. The system displays a summary of your settings, click Finish to confirm. The Adapter has been added to the Adapters folder of the Administration Console. A da pte r a dde d to the A da pte rs folde r 10. To see the class instances that have been imported by the Adapter, expand the Adapters folder, right-click the Adapter and select Details. We strongly recommend that you create a specific adapter for each PM you need to integrate into BMC ProactiveNet to enable the update of a single PM independently. Once created and imported, the Adapter will be displayed in the Devices folder of the BMC ProactiveNet Operations Console. Managing Baselines and Key Performance Indicators In order to facilitate the detection of abnormalities on your monitored environment, BMC ProactiveNet calculates baselines per parameter (metrics or attributes) based on values collected over a specified period of time to determine a normal operating range. When the collected values for these parameters are out of range, an alert is triggered. Some parameters are identified by default as Key Performance Indicators and therefore automatically included in the base lining calculation. Managing baselines The baseline is the expected normal operating range for a metric or attribute of a monitor. Integration Guide 26 BMC Performance Manager Express for HP EVA Version 1.1.03 The baseline is calculated by collecting the values for a monitor’s attributes and metrics over a specified time period and establishing a low baseline value (consisting of the 10th percentile of all the values for a given time period) and a high baseline value (consisting of the 90th percentile of all the values for a given time period), taking a weighted average of these values over time. A higher weight is given to the latest data being factored into the baseline average. The accuracy of the baseline improves over time. Requirements for baseline generation For baselines to be generated for an attribute, that abnormality threshold means that the threshold exists and is not suppressed. Additionally, if the Key Performance Indicator (KPI) mode is active, only those attributes that have an active abnormality threshold and are also KPI attributes will have baselines generated for them. A bsolute thresholds (with "outside baseline") or signature thresholds do not satisfy these requirements. Managing Key Performance Indicators The KPI attribute of a parameter can be activated or deactivated manually through the BMC ProactiveNet Administration Console. In this PM, some parameters or attributes have been designated as important indicators of performance (KPIs). We do not recommend that these default settings are modified. However, advanced users may activate or deactivate KPIs from the BMC ProactiveNet Administration Console. To add or remove Key Performance Indicator (KPI) attributes for a monitor type 1. In the Administration Console, from the menu bar, choose Tools > KPI Administration. The KPI Administration dialog box is displayed. 2. From the Monitor Type list, choose the monitor type for which you want to add or remove KPI attributes. A list of attributes for the selected monitor type is displayed. 3. In the KPI column for the attributes that you want to add or remove as Key Performance Indicators: select the KPI check box to add the corresponding attribute as a KPI deselect the KPI check box to remove the corresponding attribute from the KPIs for that monitor type For complete and detailed information on this procedure, please refer to the BMC Proactiv eNet documentation av ailable from BMC W eb site. Parameters for which the system by default calculates baselines as well as parameters considered as KPIs are respectively identified by the following icons: Baselining KPI Integration Guide 27 BMC Performance Manager Express for HP EVA Version 1.1.03 Un-installing BMC Performance Manager Express for HP EVA The procedure is the same as for any other Performance Manager on the Portal: 1. Delete all BMC Performance Manager Express for HP EVA application classes from all elements and element profiles 2. Remove BMC Performance Manager Express for HP EVA from the Performance Manager list of the Portal. The BMC Performance Manager Express for HP EVA cannot be un-installed unless all its application classes are removed from each element. Deleting Application Classes from an Element An application class can be deleted from an element in two ways, just as it could be added through two routes: through Elements or through Element Profile. If the element was created directly through Elements: 1. 2. 3. 4. Click in the Configure tab > Properties > click on the element. In the Application classes section > click Delete. The Available Application Classes for Removal page appears. Select the BMC Performance Manager Express for HP EVA application classes and click Next. It is possible to select more than one at a time. 5. A Changes Saved message appears, confirming that the deletion has been done. Repeat this procedure on all elements to which BMC Performance Manager Ex press for HP EVA application classes are added. Deleting Application Classes from an Element Profile An application class can be deleted from an element in two ways, just as it could be added through two routes: through Elements or through Element Profile. If the Element Profile route was used click on Configure tab > Element Profile > select Profile > Edit. Un-installing BMC Performance Manager Express for HP EVA 28 BMC Performance Manager Express for HP EVA Version 1.1.03 1. Once in the Element Profile Properties page, scroll down to the Application Classes section and click on Delete. 2. On the Available Application Classes for Removal page, select all the BMC Performance Manager Express for HP EVA classes and click Next. 3. Confirm the deletion of the selected classes by clicking on Delete. 4. A Changes Saved message pops up confirming the deletion of the application classes from this element profile. The selected application classes will be deleted from all elements that were created using this element profile Removing BMC Performance Manager for HP EVA from the Portal To un-install or remove BMC Performance Manager Express for HP EVA from the Portal, you follow the same steps as for any PM on the Portal. 1. Login with super-administrator credentials and click on Portal > Performance Managers. 2. Ensure the Performance Managers list shows “0” Elements next to the name: BMC Performance Manager Express for HP EVA. 3. Select BMC Performance Manager Express for HP EVA and click Delete. 4. Confirm deletion of the selected Performance Manager by clicking on Delete. 5. A message displaying successful deletion appears. The BMC Performance Manager Express for HP EVA is then completely removed from your BMC Portal environment. User Guide Introduction BMC Performance Manager Express for HP EVA monitors all of the performance metrics and usage statistics of your HP EVA disk arrays, such as file disk space usage, storage controller utilization, I/Os on the disks/controllers/volumes, etc. It continuously monitors the activity of each array and is also able to build reports on past utilization statistics. To setup a complete monitoring of the array, we strongly recommend you to also use BMC Performance Manager Express for Hardware that covers all the physical aspect of the HP EVA hardware (status of the disks, ports, temperature, power supplies, power consumption, etc). This chapter explains how to use each monitoring tool i.e. a separate application class within the BMC Performance Manager Express for HP EVA by Sentry Software solution. Un-installing BMC Performance Manager Express for HP EVA 29 BMC Performance Manager Express for HP EVA Version 1.1.03 BMC Performance Manager Express for HP EVA is a Performance Manager specifically designed for BMC Portal; consequently, it uses the same common features and procedures of BMC® Portal. This document assumes that the user knows how to use the Portal and therefore explains procedures only related to BMC Performance Manager Express for HP EVA, and not on how to add Elements, Element Profiles etc. Please refer to the BMC Portal documentation for details on how to use the Portal. Viewing the Overall Activity of a Disk Array Each disk array connected to and managed by the Storage Server is represented by a node object with two parameters which provide an overall view of the activity of the corresponding array: Request Rate and Byte Rate. Se le cting Disk A rra y s' Pa ra m e te rs In case of slow response times experienced by the hosts, these parameters are the first ones to check to verify if the bottleneck is at the level of the disk array (instead of the HBA, the fiber switch, etc.). User Guide 30 BMC Performance Manager Express for HP EVA Version 1.1.03 Disk A rra y Re que st Ra te Gra ph Disk A rra y By te Ra te Gra ph Detecting High Processor Utilization A storage controller overload can lead to unpredictable performance degradations in a disk array. To prevent such problems, administrators need to monitor the processor utilization on each controller to identify which one may potentially become a bottleneck. 1. Click the Status tab in Portal 2. Click the controller icon > Processor Utilization Se le cting a Controlle r's Proce ssor Utiliza tion Pa ra m e te r User Guide 31 BMC Performance Manager Express for HP EVA Version 1.1.03 3. Click the History icon. A graph is automatically displayed in the console's graph pane Vie wing a Controlle r's Proce ssor Utiliza tion a s a Gra ph A processor utilization over 80% means that this controller is overloaded and that the controller constitutes a bottleneck for the disk array. Also, it is also usually considered that a processor average utilization above 50% on both controllers constitutes an important risk as one single controller wouldn't be able to handle the entire load of the disk array in case of a controller fail over. That's why a warning threshold is set at 50%. User Guide 32 BMC Performance Manager Express for HP EVA Version 1.1.03 Detecting Unbalanced Workload Distribution on Controllers A storage controller manages the flow of information between the server and the data, assigning two paths, in case one of the paths fails or is overloaded. For the best levels of performance and availability, every layer of technology must be balanced. Compare the Processor Utilization of your Controllers 1. In the console, double-click the Processor Utilization parameter of the first controller for which you need to compare the activity. A graph is automatically displayed in the graph pane. 2. Select the Processor Utilization parameter of the second controller and drag it from the tree view of the Operator tab to the graph. The second parameter is automatically added to the first one to facilitate the comparison. Compare the values to evaluate the workload distribution. Com pa ring Controlle rs Proce ssor Utiliza tion For example, if the processor utilization on one controller goes above 80% while the other controller stays almost idle, it indicates that one on the controllers constitutes a bottleneck for the disk array that could be alleviated by better sharing the load between the controllers. Administrators should pay close attention to which logical drive is handled by which controller, depending on the activity of this logical drives to be able to reallocate controller to drive I/O activity so that neither controller is overloaded. The activity of logical drives is monitored with the Virtual Disk application class. User Guide 33 BMC Performance Manager Express for HP EVA Version 1.1.03 Diagnosing Fiber Performance Issues Each external data port is represented by a Host Port Statistics instance. The parameters of this class provide an accurate picture of the traffic on each fiber link. This will notably help administrators identify which port constitutes a bottleneck or diagnose 'multi-pathing' issues. 1. Create a graph with the Read Byte Rate and Write Byte Rate parameters to visualize the traffic on each fiber port (host ports only). In the console, double-click a Controller's icon > Host Port Statistics > Fiber Ports > Read Byte Rate to create a graph with the Read Byte Rate value. Se le cting a Fibe r Port's Re a d By te Ra te a nd W rite By te Ra te Pa ra m e te rs User Guide 34 BMC Performance Manager Express for HP EVA Version 1.1.03 2. Select the Write Byte Rate parameter and drag it from the tree view of the Operator tab to the graph. The second parameter is automatically added to the first one to facilitate the comparison of the fiber port performance. Com pa ring a Fibe r Port's Re a d By te Ra te a nd W rite By te Ra te Pa ra m e te rs Diagnosing a Bad Disk Layout A non-optimal physical disk layout can cause one single physical disk to become the bottleneck of a SAN. To verify that the I/Os are well-balanced across all physical disks you can check the Read Byte Rate and Write Byte Rate parameters of each physical disk and make sure they have similar average values. Verify Physical Disks Workload Distribution 1. In the console, double-click the Write Byte Rate parameter of the first disk for which you need to compare the activity. A graph is automatically displayed in the graph pane. User Guide 35 BMC Performance Manager Express for HP EVA Version 1.1.03 Se le cting W rite Da ta Ra te Pa ra m e te rs 2. Select the Write Byte Rate parameter of the second disk and drag it from the tree view of the Operator tab to the graph. The second parameter is automatically added to the first one to facilitate the comparison. Repeat this operation for any other disk. Com pa ring Se v e ra l Phy sica l Disks' W rite By te Ra te Pa ra m e te rs User Guide 36 BMC Performance Manager Express for HP EVA Version 1.1.03 Diagnosing Slow Fiber Performance Bad link configuration can severely degrade the performance of a SAN. A misconfigured fiber link can force the ports (typically for disk array and switches) to repeatedly re-emit the signal in order to properly perform the data transmission. The Port Status class reports on the various types of errors encountered by each port allowing SAN administrators to identify the exact symptoms of a slow fiber link, and thus figure out the root cause leading to the array slow performance. Slow Fibe r Pe rform a nce Look carefully at each of the Port Status class parameters. Any growing value needs to be reported to the SAN administrator in charge of the configuration of the fiber switches. User Guide 37 BMC Performance Manager Express for HP EVA Version 1.1.03 Protection Level Issues A physical disk group is configured with a certain level of protection against disk failures. This is called the Requested Protection Level and can be set to the following values: None Single Double When a physical disk group lacks storage space to provide the requested protection level, the actual protection level will be lower. SAN administrators will want to ensure the actual protection level matches their internal policy. The Protection Level parameter of the SEN_EVA_PHYSICALDISKGROUPS class displays the actual and requested protection levels. This parameter will trigger a warning when the actual protection level is lower than the requested protection level. In case of a warning, SAN administrators will need to add disks to the physical disk group to restore the data protection level. A VRAID0 virtual disk hosted on a physical disk group with a protection level set to None will lose all of its data upon a disk failure. Verifying the Activity Generated by a LUN In order to understand the high activity of a disk array, it is important to identify the LUNs (or virtual disks in HP EVA terminology) generating the heaviest I/Os. The array administrator can then check with the system administrator whether the reported activity may be considered a normal behavior. The Read Byte Rate and Write Byte Rate parameters of the Virtual Disk instances expose the data throughput for each LUN, while parameters such as Cache Read Data Rate, Flush Byte Rate, Mirror Byte Rate, and Prefetch Byte Rate provide more in-depth details about the data traffic associated with each LUN. User Guide 38 BMC Performance Manager Express for HP EVA Version 1.1.03 LUN A ctiv ity When the system or application that relies on a LUN experiences slow response times, it may become interesting to compare the Read Response Time and Write Response Time parameters of the LUN with different instances of the Virtual Disk class to see whether the LUN actually delivers slower performance than the other LUNs. User Guide 39 BMC Performance Manager Express for HP EVA Version 1.1.03 Setting Thresholds Whenever relevant, BMC Performance Manager Express for HP EVA automatically sets thresholds for parameters. If you prefer a more fault-tolerant monitoring, you can modify the thresholds of each parameter through the Configure tab > Edit Thresholds. 1. To modify the parameter thresholds of several storage objects of an element, click on the Storage () icon in the Configure tab > Thresholds, Properties and Credentials . or To modify the thresholds of a particular instance, click on the instance icon > Thresholds, Properties and Credentials . T hre sholds, Prope rtie s a nd Cre de ntia ls User Guide 40 BMC Performance Manager Express for HP EVA Version 1.1.03 Click Edit to modify the thresholds. Any modification to the thresholds or any other properties of elements created using the "Element Profile" mode is to be done using the Element Profile route or by clicking "Override Profile" 2. Disable the alert conditions in the Size parameter, i.e. un-check the boxes for Warning and Alarm. Disa bling the de fa ult a le rt thre sholds on Sta tus User Guide 41 BMC Performance Manager Express for HP EVA Version 1.1.03 Disable the alerts on the Size parameter by un-checking the boxes 3. Enable the alert conditions on the parameter ('Response Time' in the image below) by checking the boxes, and manually enter the threshold values and then click on Save. Modify ing thre shold v a lue s Manually modify the thresholds on the parameter and activate the alerts 4. The Success, changes have been saved message indicates that the modifications have been registered. Alerts are displayed by the parameter whose thresholds are modified. Enabling the Debug Mode By default, BMC Performance Manager Express for HP EVA sends only the most critical information, warning and error messages to the Application Collection Status parameter. Most often, this information is accurate enough to ensure that BMC Performance Manager Express for HP EVA is functioning properly. If you encounter an issue and wish to report it to customer support, you will be asked to enable the Debug Mode and provide the debug output to the support team. 1. In the Configure tab > click the Element whose debug output you require. 2. Scroll down to Application Classes > click the Application class for which you want to enable the debug mode > click Edit. 3. Select Yes from the drop-down Debug Mode list > Save. By default, BMC Performance Manager Express for HP EVA sends its debug output to: %RSM_HOME %/RSM(xx)/SEN_EVA/sen_eva_debug_hostname.log". 4. Wait for 15 minutes and then disable the debug mode by selecting No. 5. Send the debug file to the support team. Pay attention to the file size -the debug output of BMC Performance Manager Ex press for HP EVA could be v ery large if enabled for sev eral day s User Guide 42 BMC Performance Manager Express for HP EVA Version 1.1.03 Reference Guide Introduction This chapter provides detailed information regarding BMC Performance Manager Express for HP EVA Application Classes. Baselines and Key Performance Indicators Some parameters are identified by default as Key Performance Indicators (KPIs) and therefore automatically included in the base lining calculation. To learn more about auto baselining and KPIs, please refer to the Managing Baselines and Key Performance Indicators chapter. In this guide, parameters flagged as KPIs and included by default in the baseline calculation process are respectively identified by the following icons: Baselining KPI Classes and Parameters SEN_EVA_CONTROLLERS Parameters Name Description Unit Default Alert Conditions Transfer Processor Utilization Amount of processor time specifically spent on actual transfer operations Percent (%) None Processor Utilization Utilization of the processor Percent (%) Warning ≥ 50 % Alarm ≥ 90 % Status Status of the controller n/a Warning = 1 Alarm = 2 For detailed information about Reference Guide B a se lining and K P I, see Managing Baselines and Key Performance Indicators. 43 BMC Performance Manager Express for HP EVA Version 1.1.03 SEN_EVA_DATAREPLICATIONTUNNELS Parameters Name Description Unit Default Alert Conditions Copy In Byte Rate Rate at which data is copied to an array to populate the members of a DR group with data when an initial copy or full copy is requested. MB/s None Copy Out Byte Rate Rate at which data is copied from an array to populate the members of a DR group with data when an initial copy or full copy is requested. MB/s None Copy Retries Byte Rate Copy actions that had to be retransmitted during the sample interval in response to a failed copy transaction. Retries/s None Free Copy Resources Minimum number of free resources available for DR copy operations. Resources None Free Write Resources Minimum number of free resources available for DR write operations. Resources None Round Trip Delay Average time in milliseconds during ms the measurement interval for a signal (ping) to travel from source to destination and back again. None Write In Byte Rate Rate at which data is written to an MB/s array. None Write Out Byte Rate Rate at which data is written from an array. MB/s None Free Command Resources Minimum number of free resources available for DR command operations. Resources None For detailed information about Reference Guide B a se lining and K P I, see Managing Baselines and Key Performance Indicators. 44 BMC Performance Manager Express for HP EVA Version 1.1.03 SEN_EVA_HOSTCONNECTIONS Parameters Name Description Unit Default Alert Conditions Busy Responses Number of busy responses sent to a specific host during the sample interval. Busies represent a request from the controller to the host to cease I/O traffic until some internal job queue is reduced. Responses None Request Queue Average number of outstanding requests from each of the corresponding host adapters. Requests None For detailed information about B a se lining and K P I, see Managing Baselines and Key Performance Indicators. SEN_EVA_HOSTPORTSTATISTICS Parameters Name Description Unit Default Alert Conditions Write Response Time Elapsed time from when the EVA receives a write request until it returns completion of that request to the host client over a specific EVA host port. This time is an average of the write request latency for all virtual disks accessed through this port ms Warning ≥ 10 ms Alarm ≥ 100 Write Byte Rate This counter tabulates the write data rate of host-initiated requests that were sent through each host port for write commands MB/s None Write Bytes Cumulative count of write bytes GB None Write Request Rate This counter tabulates the write request rate of host initiated requests that were sent through each host port for write commands Requests/s None Read Response Time Elapsed time from when the EVA receives a read request until it returns completion of that request to the host client over the EVA host port. This time is an average of the read request latency for all virtual disks accessed through this port and includes both cache hits and misses ms Warning ≥ 10 ms Alarm ≥ 100 Read Byte Rate This counter tabulates the read data rate of host initiated requests that were sent through each host port for read commands. MB/s None Read Bytes Cumulative count of read bytes GB None Read Request Rate Read request rate from host-initiated requests that were sent through each host port for read commands. Requests/s None Request Queue Average number of outstanding host requests against all virtual disks accessed through this EVA host port and over the sample interval. This metric includes all host-initiated commands, including non-data transfer commands Requests None Reference Guide 45 BMC Performance Manager Express for HP EVA Version 1.1.03 For detailed information about B a se lining and K P I, see Managing Baselines and Key Performance Indicators. SEN_EVA_NODES Parameters Name Description Units Default Alert Conditions Available Capacity Number of terabytes available in the array TB None Byte Rate Total traffic on this array MB/s None Request Rate Number of requests handled by the array Requests/s None Size Total size of the array TB None Subscribed Capacity Number of terabytes reserved in the array TB None For detailed information about B a se lining and K P I, see Managing Baselines and Key Performance Indicators. SEN_EVA_PHYSICALDISKGROUPS Parameters Name Description Units Default Alert Conditions Consumed Capacity Space used in the physical disk group GB If thresholds set in SSSU: warning = as set, and alarm = 80%. If nothing is set in the SSSU, warning + 90 % and alarm = 99 % Consumed Capacity Percentage Percentage of space used in the physical disk group Percent (%) None Read Byte Rate Rate at which data is read to the physical disk by all hosts MB/s None Read Bytes Cumulative count of read bytes GB None Read Request Rate Rate at which read requests are sent to the disk drive from each controller Requests/s None Read Response Time Average time to complete the read requests ms None Request Queue Average number of requests, both read and write, in process from the physical disk group Requests None Response Time Average time to complete the requests ms None Size Overall physical size of the disk group GB None Reference Guide 46 BMC Performance Manager Express for HP EVA Version 1.1.03 Protection Level Actual level of protection on the physical disk group None Single Double The warning threshold is set based on the requested protection level. A warning is triggered when the actual protection level is lower than the requested one. ! = warning Write Byte Rate Rate at which data is written to the physical disk by all hosts MB/s None Write Bytes Cumulative count of write bytes GB None Write Request Rate Rate at which write requests are sent to the disk drive from each controller Requests/s None Write Response Time Average time to complete the write requests ms None For detailed information about Reference Guide B a se lining and K P I, see Managing Baselines and Key Performance Indicators. 47 BMC Performance Manager Express for HP EVA Version 1.1.03 SEN_EVA_PHYSICALDISK Parameters Name Description Units Default Alert Conditions Read Byte Rate Rate at which data is read from a drive for each controller MB/s None Read Bytes Cumulative count of read bytes GB None Read Request Rate Rate at which read requests are sent to the disk drive for each controller Requests/s None Read Response Time Average time for a physical disk to complete a read request from each controller ms None Request Queue Average number of requests, both read and write, in process from each controller Requests None Response Time Average time to complete the requests ms None Write Byte Rate Rate at which data is written to the virtual disk by all hosts and includes transfers from an HP Continuous Access EVA source system to this system for data replication MB/s None Write Bytes Cumulative count of write bytes GB None Write Request Rate Rate at which write requests are sent to the disk drive from each controller Requests/s None Write Response Time Average time for a physical disk to complete a write request from each controller ms None For detailed information about Reference Guide B a se lining and K P I, see Managing Baselines and Key Performance Indicators. 48 BMC Performance Manager Express for HP EVA Version 1.1.03 SEN_EVA_PORTSTATUS Parameters Name Description Unit Default Alert Conditions Protocol Errors Number of protocol errors encountered on this port. Errors Warning ≥ 1 Bad CRC Number of bad CRC encountered on this port Errors Warning ≥ 1 Discarded Frames Number of discarded frames by this port Frames Warning ≥ 1 Abnormal EOF Number of abnormal EOF encountered on this port Errors Warning ≥ 1 Link Failures Number of link failures encountered by this port Failures Warning ≥ 1 Loss Of Synch Number of loss of synchronization encountered on this port Losses Warning ≥ 1 Bad Character Received Number of bad characters received by this port Characters Warning ≥ 1 Loss Of Signal Number of loss of signal encountered by this port Losses Warning ≥ 1 Status Overall status of this fiber port Plugged Unplugged Warning = 1 Reference Guide 49 BMC Performance Manager Express for HP EVA Version 1.1.03 SEN_EVA_VIRTUALDISKGROUPS Parameters Name Description Units Default Alert Conditions Cache Hit Ratio Percentage of requests that are successfully served by a cache Percent (%) None Cache Read Byte Rate Amount of data read off the cache MB/s None Cache Read Response Time Average time taken to complete read operations that are served by the cache ms None Disk Read Byte Rate Amount of data read off the disk MB/s None Read Bytes Cumulative count of read bytes GB None Disk Read Request Rate Amount of read requests processed by the virtual disk group Requests/s None Disk Read Response Time Average time taken to complete read operations that are served by the disks ms None Flush Byte Rate Amount of data eventually written to the disk MB/s None Mirror Byte Rate Mirroring traffic MB/s None Prefetch Byte Rate Amount of data that is proactively loaded into the cache MB/s None Total Read Byte Rate Total amount of data read from the virtual disk group (Cache Read Byte Rate + Disk Read Byte Rate) MB/s None Write Byte Rate Amount of data written to the virtual disk group MB/s None Write Bytes Cumulative count of write bytes GB None Write Request Rate Amount of write request processed by the virtual disk group Requests/s None Write Response Time Average time taken to complete write requests ms None For detailed information about Reference Guide B a se lining and K P I, see Managing Baselines and Key Performance Indicators. 50 BMC Performance Manager Express for HP EVA Version 1.1.03 SEN_EVA_VIRTUALDISK Parameters Name Description Units Default Alert Conditions Cache Hit Ratio Percentage of requests that are successfully served by a cache Percent (%) None Cache Read Byte Rate Amount of data read off the cache MB/s None Cache Read Response Time Average time taken to complete read operations that are served by the cache ms None Disk Read Byte Rate Amount of data read off the disk MB/s None Read Bytes Cumulative count of read bytes GB None Disk Read Request Rate Amount of read requests processed by the virtual disk Requests/s None Disk Read Response Time Average time taken to complete read operations that are served by the disk ms None Flush Byte Rate Amount of data eventually written to the disk MB/s None Mirror Byte Rate Mirroring traffic MB/s None Prefetch Byte Rate Amount of data that is proactively loaded into the cache MB/s None Total Read Byte Rate Total amount of data read from the virtual disk (Cache Read Byte Rate + Disk Read Byte Rate) MB/s None Write Byte Rate Amount of data written to the virtual disk MB/s None Write Bytes Cumulative count of write bytes GB None Write Request Rate Amount of write request processed by the virtual disk Requests/s None Write Response Time Average time taken to complete write requests ms None For detailed information about Reference Guide B a se lining and K P I, see Managing Baselines and Key Performance Indicators. 51 BMC Performance Manager Express for HP EVA Version 1.1.03 -C- Index Cache 50, 51 Category 14, 17 Command View 10 CRC 49 Credentials 10 -A Abnormalities Action 26 Comparison 33, 35 Detection 31, 33 Diagnostics 34, 35, 37 Verification 38 View 30 Adapter Add 20 Create 20 Alarm 40 Application Classes -DDebug Mode Enable Devices 14, 17, 28, 29 Port Status 37 SEN_EVA_CONTROLLERS 43 SEN_EVA_DATAREPLICATIONTUNNELS 44 SEN_EVA_HOSTCONNECTIONS 45 SEN_EVA_HOSTPORTSTATISTICS 45 SEN_EVA_NODES 46 SEN_EVA_PHYSICALDISK 48 SEN_EVA_PHYSICALDISKGROUPS 38, 46 SEN_EVA_PORTSTATUS 49 SEN_EVA_VIRTUALDISK 51 SEN_EVA_VIRTUALDISKGROUPS 50 Architecture 9 -B- Array 46 Controller 9, 31, 33, 43, 48 Disk 9 Disk array 10, 30, 33 Drive 48 Fan 9 Fiber port 9 Logical drive 33 Network port 9 Physical disk 38, 48 Power Supply 9 Processor 31, 43 Virtual disk 48 Disk Layout 35 Physical 35, 38, 48 Virtual 48, 50, 51 -E- Baselines BMC ProactiveNet Performance Management 26 Generation 26 Manage 26 Requirements 26 BMC ProactiveNet Performance Management 20 BMC ProactiveNet Performance Management Abnormalities 26 Baselines 26 Key Performance Indicators KPI 26 Element Properties EMC 17 EMC Disk Arrays level EOF 49 EVA EVA disk array 10 -FFiber 26 Performance Files .par Index 42 52 8, 12 34, 37 8 BMC Performance Manager Express for HP EVA Version 1.1.03 Files BMC ProactiveNet Performance Management 26 Manage 26 PAR 12 Fixed Issues 7 Frames Discarded KPI BMC ProactiveNet Performance Management 26 Manage 26 49 -GGenerate -M- Baselines 26 Getting Started 8 Manage -H- Baselines 26 Key Performance Indicators KPI 26 Metrics How it works HP 8 HP Command View EVA 10 HP Storage Server 10 HP StorageWorks Command View 10 -IInstall / Un-install 10, 14, 17 Delete 28, 29 Element 28 Element Profile 28 Prerequisites 10 Removal 28 Remove 28 Upload 12 Integration Service Agent Introduction 29 Issues Activity 30 Disk space usage 9 High Processor Utilization 31 I/Os 9 Overall Activity 30 Storage controller utilization 9 Unbalanced Workload Distribution Monitor Type 20 Monitoring 9 33 -OOverview 7 -P20 Bad Disk Layout 35 Bottleneck 31, 33, 34, 35, 37 Fiber Performance 34 LUN activity 38 'multi-pathing' issues 34 Overload 31, 33 Protection Level 38 Slow Fiber Performance 37 Unbalanced Workload Distribution Package 8 Parameter Application Collection Status Parameters 42 Abnormal EOF 49 Available Capacity 46 Bad Character Received 49 Bad CRC 49 Busy Responses 45 Byte Rate 30, 46 CacheHitRatio 50, 51 CacheReadByteRate 50, 51 CacheReadDataRate 38 CacheReadResponseTime 50, 51 Capacity 46 Consumed Capacity 46 Consumed Capacity Percentage 46 33 -KKey Performance Indicators Index 26 53 BMC Performance Manager Express for HP EVA Version 1.1.03 Parameters CopyInByRate 44 CopyOutByRate 44 CopyRetriesRate 44 Discarded Frames 49 DiskReadByteRate 50, 51 DiskReadRequestRate 50, 51 DiskReadResponseTime 50, 51 FlushByteRate 38, 50, 51 FreeCommandResources 44 FreeCopyResources 44 FreeWriteResources 44 Link Failures 49 Loss Of Signal 49 Loss Of Synch 49 MirrorByteRate 38, 50, 51 PrefetchByteRate 38, 50, 51 Processor Utilization 43 Protection Level 46 Protocol Errors 49 Read Byte Rate 45, 46, 48 Read Bytes 45, 46, 48 Read Request Rate 45, 46, 48 Read Response Time 45, 46, 48 ReadByteRate 38 ReadBytes 51 ReadResponseTime 38 Request Queue 45, 46, 48 Request Rate 30, 46 Round Trip Delay 44 Size 46 Status 43, 49 Subscribed Capacity 46 TotalReadByteRate 50, 51 Transfer Processor Utilization 43 Write Byte Rate 35, 45, 46, 48 Write Bytes 45, 46, 48 Write Request Rate 45, 46, 48 Write Response Time 45, 46, 48 WriteByteRate 38, 50, 51 WriteBytes 50, 51 WriteInByRate 44 WriteOutByRate 44 WriteRequestRate 50, 51 WriteResponseTime 38, 50, 51 WriteRetriesRate 44 Performance Slow 37 Performance Managers Port 14 Fiber port 49 Portal 8 Portal level 8 Prerequisites 8 Profile 14 Properties Collection interval 14 Credentials 14 Debug Mode 14 Element Profile 14 Hostname 14 -RReference Guide 43 Release Notes 7 Remote Service Monitor Requirements 8 RSM 8 8 -SSAN 35 Status Published 12 Storage 14, 17 Storage Server 10 Support 42 -TTasks 12 Threshold 8, 14, 31 Edit 40 Setting 40 -UUtility evaperf 10 SSSU.EXE 10 Storage System Scripting Degradations 31 Fiber 34, 37 Index 29 54 10 BMC Performance Manager Express for HP EVA Version 1.1.03 -W Warning Index 40 55 About BMC® Software BMC Software, Inc. NYSE:BMC, is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases, and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2004 revenues of more than $1.4 billion. For more information about BMC Software, visit www.bmc.com. About Sentry Software™ Sentry Software, a strategic Technology Alliance Partner of BMC Software, provides key monitoring solutions specifically designed to expand the capabilities of BMC Performance Manager, thus enabling up to 100% coverage of any infrastructure. Sentry Software specializes in single solutions for multiplatform monitoring of hardware, custom applications or any IT component, and blackout windows. Sentry Software products are deployed in 45 countries across the globe and lead the list of BMC Software’s third-party product sales. For more information about Sentry Software, please visit www.sentrysoftware.net.