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Bpm Express For Hp 3par 1.0.01 Documentation

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USER DOCUMENTATION STORAGE MONITORING BMC Performance Manager Express for HP 3PAR Version 1.0.01 February 2015 Contacting BMC Software You can access the BMC Software Web site at http://www.bmc.com. From this Web site, you can obtain information about the company, its products, corporate offices, special events, and career opportunities. United States and Canada Address BMC Software, Inc. 2101 CityWest Blvd. Houston TX 77042-2827 Telephone 1 (713) 918 8800 or 1 (800) 841 2031 (Toll Free) Copyright 2006 BMC Software, Inc. or licensors, as an unpublished work. All rights reserved. BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. All other trademarks belong to their respective companies. Restricted Rights Legend U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any data and computer software by the U.S. Government is subject to restrictions, as applicable, set forth in FAR Section 52.227-14, DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, and DFARS 252.227-7025, as amended from time to time. Contractor/Manufacturer is BMC Software, Inc., 2101 CityWest Blvd., Houston, TX 77042-2827, USA. Any contract notices should be sent to this address. 2 BMC Performance Manager Express for HP 3PAR Version 1.0.01 BMC Software considers information included in this documentation to be proprietary and confidential. Your use of this information is subject to the terms and conditions of the applicable End User License Agreement for the product and the proprietary and restricted rights notices included in this documentation. Customer Support You can obtain technical support by using the Support page on the BMC Software Web site or by contacting Customer Support by telephone or e-mail. To expedite your inquiry, please see "Before Contacting BMC Software." Support Web Site You can obtain technical support from BMC Software 24 hours a day, 7 days a week at http:// www.bmc.com/support_home. From this Web site, you can Read overviews about support services and programs that BMC Software offers: Find the most current information about BMC Software products Search a database for problems similar to yours and possible solutions Order or download product documentation Report a problem or ask a question Subscribe to receive e-mail notices when new product versions are released Find worldwide BMC Software support center locations and contact information, including email addresses, fax numbers, and telephone numbers You can also access product documents and search the Knowledge Base for help with an issue at http://www.sentrysoftware.com In the United States and Canada, if you need technical support and do not have access to the Web, call 800 537 1813. Outside the United States and Canada, please contact your local support center for assistance. To find telephone and email contact information for the BMC Software support center that services your location, refer to the Contact Customer Support section of the Support page on the BMC Software Web site at http://www.bmc.com/support_home. Before Contacting BMC Software Before you contact BMC Software, have the following information available so that Customer Support can begin working on your problem immediately: 3 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Support by Telephone or E-mail .....................................................................................................................................................................................18 Installing BMC Performance Manager Express for HP 3PAR Adding.....................................................................................................................................................................................20 BMC Performance Manager Express for HP 3PAR to an Element Profile Adding.....................................................................................................................................................................................25 Application Classes to an Existing Element .....................................................................................................................................................................................28 Deleting Application Classes from an Element .....................................................................................................................................................................................29 Removing HP 3PAR Express from the Portal .....................................................................................................................................................................................29 Deleting Application Classes from an Element Profile .....................................................................................................................................................................................32 Automatically Enabling the Application Classes .....................................................................................................................................................................................32 Creating and Importing an Adapter for a BMC Portal Solution .....................................................................................................................................................................................39 Managing Baselines and Key Performance Indicators Setting.....................................................................................................................................................................................43 Thresholds .....................................................................................................................................................................................46 Reporting .....................................................................................................................................................................................47 Enabling the Debug Mode .....................................................................................................................................................................................47 Disabling Volumes Monitoring .....................................................................................................................................................................................49 Troubleshooting Connectivity Issues Battery.....................................................................................................................................................................................51 Cage .....................................................................................................................................................................................51 .....................................................................................................................................................................................52 Disk Temperature .....................................................................................................................................................................................53 Ethernet Port Fan .....................................................................................................................................................................................54 FC Port.....................................................................................................................................................................................54 Internal.....................................................................................................................................................................................56 Disk .....................................................................................................................................................................................57 Interface Card .....................................................................................................................................................................................57 Magazine .....................................................................................................................................................................................58 Memory Node .....................................................................................................................................................................................58 .....................................................................................................................................................................................60 Physical Disk .....................................................................................................................................................................................62 Power Supply .....................................................................................................................................................................................63 Processor .....................................................................................................................................................................................64 SAS Port Storage.....................................................................................................................................................................................65 System Storage.....................................................................................................................................................................................67 Pool Voltage.....................................................................................................................................................................................69 4 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Table of Contents BMC Performance Manager Express for HP 3PAR Version 1.0.01 Volume.....................................................................................................................................................................................70 Special.....................................................................................................................................................................................72 Note on Application Collection Status 5 Release Notes for v1.0.01 What's New The Port Count parameter of the Storage System application class now reports the number of front-end ports including Remote Copy Ethernet ports. Changes and Improvements The display format of the Hosts parameter for volumes has been improved for a better readability. Fixed Issues BMC Performance Manager Express for HP 3PAR Version 1.0.01 The values of the Received Byte Rate and Sent Byte Rate parameters were inverted for FC Ports, SAS Ports and Ethernet Ports. The values of the Received Bytes and Sent Bytes parameters were inverted for FC Ports, SAS Ports and Ethernet Ports. 7 Overview BMC Performance Manager Express for HP 3PAR is an agent-less Performance Manager for the BMC Portal environment which monitors all your HP 3PAR storage assets within a centralized management console. All the information concerning storage systems, controllers, cages, nodes, disks and volumes, etc., are directly displayed in your BMC Framework. By monitoring all your HP 3PAR storage devices within a centralized management console, you can respond quickly to performance problems, easily determine capacity requirements, effectively plan for network expansions or also keep an eye on the critical hardware components of HP 3PAR. BMC Performance Manager Express for HP 3PAR discovers and monitors all the software aspects of the storage system (capacity, data traffic, oversubscription, etc.), as well as the hardware aspects of the HP 3PAR storage systems (batteries, interface cards, fans, power supplies, temperatures, voltages, etc.) within the Portal framework through a single solution. BMC Performance Manager Express for HP 3PAR – Architecture Being a Performance Manager specifically designed for BMC Portal, BMC Performance Manager Express for HP 3PAR uses the Portal’s web-based interface and features for installing, managing and monitoring your infrastructure. 9 BMC Performance Manager Express for HP 3PAR Version 1.0.01 The complete storage monitoring solution architecture is composed of the elements represented in the illustration below: BMC Performance Manager Express for HP 3PAR Version 1.0.01 For convenience, the product may be called BPM Express for HP 3PAR within the product documentation and online help. 10 Supported Platforms BMC Performance Manager Express for HP 3PAR Version 1.0.01 BMC Performance Manager Express for HP 3PAR fully supports any HP 3PAR Storage System that comes with the embedded SMI-S provider. 12 Minimum Requirements The computer on which you install BMC Performance Manager Express for HP 3PAR should already have: 1. BMC Performance Manager Portal version 2.5.00 2. Access to an RSM i.e. Remote Service Monitor The RSM program must be installed on a Windows platform. This can either be same as the server where the Portal is installed or, any other Windows computer on the network. BMC Performance Manager Express for HP 3PAR Version 1.0.01 Once you install BMC Performance Manager Express for HP 3PAR, you can add as many elements as you require in your monitoring environment. 14 The Product The BMC Performance Manager Express for HP 3PAR package The file required for the installation of BMC Performance Manager Express for HP 3PAR is: 1. BPM-Express-for-HP-3PAR-.par The above-mentioned file is valid for installation on Windows, UNIX and Linux. Please contact your BMC sales representative to purchase the license to use product. The product package is to be downloaded from the Sentry Software website on the BMC Performance Manager Express for HP 3PAR product page. A trial version is available for free from the Sentry Software website. How it Works Once BMC Performance Manager Express for HP 3PAR is installed in your Portal environment: 1. To start up the monitoring, add its corresponding application class to an element or element profile. The BMC Performance Manager Express for HP 3PAR application classes are listed under the Storage category. 2. Fill in Properties and Credentials information and click Next. 3. Set the threshold parameters. 4. Click Finish to validate. BMC Performance Manager Express for HP 3PAR is an agent-less solution designed specifically for BMC Portal. Therefore, it uses/shares/offers all the procedures, features and capabilities offered in the Portal, like Element Profile, Shared credentials, Adding/Editing/Deleting classes etc. HP 3PAR Express Level As described above, you need to enter certain information: Collection interval HTTP/HTTPS configuration details depending on the device mode. 16 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Portal Level Installation Guide This chapter explains how to install and run BMC Performance Manager Express for HP 3PAR. As BMC Performance Manager Express for HP 3PAR is a performance manager specifically designed for the BMC© Portal environment, it uses the Portal’s web-based interface and features for installing, managing and monitoring your Information Technology (IT) infrastructure. The full integration with BMC® Portal provides a single customizable entry point for data from multiple sources and a single view that enables you to monitor the health and performance of your infrastructure. Installing BMC Performance Manager for HP 3PAR Uploading BMC Performance Manager Express for HP 3PAR to BMC Portal BMC Performance Manager Express for HP 3PAR Version 1.0.01 1. Place the BPM-Express-for-HP-3PAR-.par file in a known location on your file system. Log in to the Portal with super-administrator credentials. 18 3. Click Upload and then click Browse to open a file selection dialog box. 4. Select BMC PM Express for HP 3PAR by Sentry Software and click Open. 5. Click Upload. The Portal uploads the PAR file to the database, and BPM Express for HP 3PAR now appears as BMC Performance Manager Express for HP 3PAR by Sentry Software in the list of Performance Managers. 6. The word Published next to BMC Performance Manager Express for HP 3PAR in the Performance Manager list indicates that the product is successfully installed. You are now ready to begin using BMC Performance Manager Express for HP 3PAR. 7. In the Portal Configure tab, verify each monitored disk arrays' properties and thresholds values to make sure all the necessary settings are properly configured. 19 Installing BMC Performance Manager Express for HP 3PAR BMC Performance Manager Express for HP 3PAR Version 1.0.01 2. Click on Portal, then under Tasks click Performance Managers. Adding BMC Performance Manager Express for HP 3PAR to an Element Profile 1. Log in to the Portal with normal user credentials BMC Performance Manager Express for HP 3PAR Version 1.0.01 2. Click Configure tab > Element Profiles. The Available Profiles page appears. Select the Profile to which you wish to add the Storage class, and then click Edit. Selecting a Profile Adding BMC Performance Manager Express for HP 3PAR to an Element Profile 20 3. The selected Element Profile’s Properties page appears. Go to Application Classes > Add. Adding Application Classes BMC Performance Manager Express for HP 3PAR Version 1.0.01 4. The Element Profile Properties – Add Application Classes page appears. Choose Storage from the Select Category drop-down list. 21 Adding BMC Performance Manager Express for HP 3PAR to an Element Profile Selecting the Storage Applicable Class 5. When selecting the category Storage from the drop-down list, all the different HP 3PAR application classes will be displayed. 6. Select the application class applicable to your system and click Next. 7. On the Properties and Credentials page, enter the information required for monitoring HP 3PAR: Input Properties Description Collection interval Select the polling interval from the drop-down list. Unit: Minutes. Credentials Enter the username and password used to connect to the HP 3PAR system. Hostname Enter the hostname or IP address of the HP 3PAR system to be monitored. Port Enter the port number used by the HP 3PAR SMI-S Agent (default: 5989). Transport Protocol Select between HTTP or HTTPS transport protocols that will be used for connecting to the HP 3PAR system. Unknown Status Management: Define the action to be performed when the PM is unable to detect the status of a monitored device. Possible values: 0 (OK) to set the Status parameter to OK 1 (Warning) to trigger a WARNING on the Status parameter (default) 2 (Alarm) to trigger an ALARM on the Status parameter Adding BMC Performance Manager Express for HP 3PAR to an Element Profile 22 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Information required to monitor Windows systems Enter a threshold value (%) for the consumed capacity percentage that will set the situation parameter to 1 (TRUE) and trigger a warning for thin and oversubscribed storage pools. This parameter applies only to thin Storage Pool (An Alarm is triggered when the subscribed capacity percent is greater than 100 % and the consumed capacity is higher than 75 %). Disable Volumes Monitoring Select "Yes" to disable the volume class. Debug Mode "Yes" enables the debug mode while "No" disables it. The debug output is stored in a file on the RSM server. The debug file is located at "% RSM_HOME%\RSM(xx)\server\rsm\log\sen*_debug.log". Missing Device Detection By default, the missing device(s) will be detected and monitored. Setting the option to No will deactivate the detection and the monitoring of the missing device(s). BMC Performance Manager Express for HP 3PAR Version 1.0.01 Oversubscription Situation Threshold (%) 23 Adding BMC Performance Manager Express for HP 3PAR to an Element Profile BMC Performance Manager Express for HP 3PAR Version 1.0.01 8. After entering the element properties and credentials, you arrive at the final step for adding the BMC Performance Manager Express for HP 3PAR application class: Thresholds, Properties and Credentials. 9. Thresholds are automatically set by BMC Performance Manager Express for HP 3PAR. It is recommended to keep the default thresholds (or see the Thresholds section). Click Finish. 10. Click Done to save the changes made. The BMC Performance Manager Express for HP 3PAR application class is now added to all the elements in the selected Element Profile. Element Profile Properties Adding BMC Performance Manager Express for HP 3PAR to an Element Profile 24 Adding Application Classes to an Existing Element 1. In the Configure tab: Click the Element to which you wish to add the HP 3PAR solution and the Element Properties page appears. Scroll down to Application Classes > Add. Make sure that the element's platform is defined as . BMC Performance Manager Express for HP 3PAR Version 1.0.01 Adding an Application Class 25 Adding Application Classes to an Existing Element 2. On the Properties – – Add Application Classes page > Select Category > Storage. 3. In the Available Application Class list, select the application class applicable to the element and click Next. Application Class Properties You can now return to the Status tab to view the monitoring of the element by BMC Performance Manager Express for HP 3PAR. Adding Application Classes to an Existing Element 26 BMC Performance Manager Express for HP 3PAR Version 1.0.01 4. The Properties and Credentials page appears asking for the information required for monitoring HP 3PAR. Enter the required information. 5. Thresholds are automatically set by BMC Performance Manager Express for HP 3PAR. It is recommended that you leave the default thresholds as they are. Click Finish. Details on how to modify thresholds are given in the User Guide. Un-installing BPM Express for HP 3PAR The procedure is the same as for any other Performance Manager on the Portal: 1. Delete all BMC Performance Manager Express for HP 3PAR application classes from all elements 2. Remove BMC Performance Manager Express for HP 3PAR from the Performance Manager list of the Portal. The BMC Performance Manager Express for HP 3PAR cannot be un-installed unless all its application classes are removed from each element. Deleting Application Classes from an Element An application class can be deleted from an element in two ways, just as it could be added through two routes: through Elements or through Element Profile. If the element was created directly through Elements: 1. 2. 3. 4. Click in the Configure tab > Properties > click on the element. In the Application classes section > click Delete. The Available Application Classes for Removal page appears. Select the HP 3PAR application classes and click Next. It is possible to select more than one at a time. 5. A Changes Saved message appears, confirming that the deletion has been done. BMC Performance Manager Express for HP 3PAR Version 1.0.01 Repeat this procedure on all elements to which HP 3PAR Express application classes are added. 28 Removing HP 3PAR Express from the Portal To uninstall or remove HP 3PAR Express from the Portal console, follow the same steps as for any PM on the Portal console: 1. Log in with super-administrator credentials and click on Portal > Performance Managers. 2. Ensure the Performance Managers list shows “0” Elements next to the name: BMC PM Express for HP 3PAR by Sentry Software. 3. Select BMC PM Express for HP 3PAR by Sentry Software and click Delete. 4. Confirm deletion of the selected Performance Manager by clicking on Delete. 5. A message displaying successful deletion appears. BMC PM Express for HP 3PAR by Sentry Software is then completely removed from your BMC Portal environment. Deleting Application Classes from an Element Profile An application class can be deleted from an element in two ways, just as it could be added through two routes: through Elements or through Element Profile. 1. Once in the Element Profile Properties page, scroll down to the Application Classes section and click on Delete. 2. On the Available Application Classes for Removal page, select all the BMC Performance Manager Express for HP 3PAR classes (prefix Studio) and click Next. 3. Confirm the deletion of the selected classes by clicking on Delete. 4. A Changes Saved message pops up confirming the deletion of the application classes from this element profile. The selected application classes will be deleted from all elements that were created using this element profile. 29 Removing HP 3PAR Express from the Portal BMC Performance Manager Express for HP 3PAR Version 1.0.01 If the Element Profile route was used, click on Configure tab > Element Profile > select Profile > Edit. Integrating with BMC ProactiveNet Performance Management Overview BMC Performance Manager Express for HP 3PAR Version 1.0.01 To integrate a Performance Manager into BMC ProactiveNet, you need to first install and configure the solution in BMC Portal, automatically enable the application classes and create a specific adapter. An adapter for BMC Portal facilitates pulling of performance data from existing BMC Portal solutions into BMC ProactiveNet. Using an Adapter, you can import BMC Portal application classes (provided in a Performance Manager – PM) into BMC ProactiveNet. The Adapter periodically synchronizes the performance data collected by these application classes into BMC ProactiveNet. Adapter for BMC PATROL Architecture 31 Automatically Enabling the Application Classes To automatically enable application classes: 1. Uncompress the BPM-Express-for-HP-3PAR--PM2BPPM.zip file 2. Copy all the BPM_SENTRYSOFTWARE_HP_3PAR_SOLUTIONSEN_HP3P_MAIN xml files into: \ProactiveNet\pw\pronto\systdata\adapter-defaults 3. Restart the BMC ProactiveNet server You will then have to create and import an adapter for a BMC Portal PM Creating and Importing an Adapter for a BMC Portal Solution Creating an Adapter for a BMC Portal Solution BMC Performance Manager Express for HP 3PAR Version 1.0.01 1. Open the BMC ProactiveNet Administration Console. The BMC ProactiveNet Administration Console is displayed as shown in the following figure: Automatically Enabling the Application Classes 32 Accessing the Administration tab in the Administration Console 2. Right-click the Adapters folder and select Import Monitor Types and Add Adapter > BMC Portal. BMC Performance Manager Express for HP 3PAR Version 1.0.01 Importing Monitor Types and Adding Adapter 33 Creating and Importing an Adapter for a BMC Portal Solution Setting the connection parameters In the Instance Name field, enter a name for this instance of the Adapter that will perform the integration of the ‘targeted PM’ into BMC ProactiveNet. Select the Agent where this instance of the Adapter will be executed Enter the required information to connect to BMC Portal: BMC Portal Host Name or IP address, Port, BMC Portal User Name and Password To successfully integrate the PM with BMC Proactivenet, the BMC Portal User Account specified must have at least been used once to log in to BMC Portal and have the HP 3PAR Application Class added to an existing element. Enter the required information to connect to BMC Portal Datastore: BMC Portal Datastore Creating and Importing an Adapter for a BMC Portal Solution 34 BMC Performance Manager Express for HP 3PAR Version 1.0.01 3. In the Configuration tab, enter the required information: BMC Performance Manager Express for HP 3PAR Version 1.0.01 Host Name or IP address, Port, and credentials 4. Click Next to continue Selecting the Application Classes to import 35 Creating and Importing an Adapter for a BMC Portal Solution 5. Select the application class to import and click Next 6. Set the Filter details if needed. BMC Performance Manager Express for HP 3PAR Version 1.0.01 Setting filter details Creating and Importing an Adapter for a BMC Portal Solution 36 7. Click Next to Continue. 8. Set the Auto-sync poll scheduling, if needed. BMC Performance Manager Express for HP 3PAR Version 1.0.01 Scheduling Auto-sync polls 37 Creating and Importing an Adapter for a BMC Portal Solution 9. Click Next to continue. The system displays a summary of your settings, click Finish to confirm. The Adapter has been added to the Adapters folder of the Administration Console. Adapter added to the Adapters folder 10. To see the class instances that have been imported by the Adapter, expand the Adapters folder, right-click the Adapter and select Details. Once created and imported, the Adapter will be displayed in the Devices folder of the BMC ProactiveNet Operations Console. Creating and Importing an Adapter for a BMC Portal Solution 38 BMC Performance Manager Express for HP 3PAR Version 1.0.01 We strongly recommend that you create a specific adapter for each PM you need to integrate into BMC ProactiveNet to enable the update of a single PM independently. Managing Baselines and Key Performance Indicators In order to facilitate the detection of abnormalities on your monitored environment, BMC ProactiveNet calculates baselines per parameter (metrics or attributes) based on values collected over a specified period of time to determine a normal operating range. When the collected values for these parameters are out of range, an alert is triggered. Some parameters are identified by default as Key Performance Indicators and therefore automatically included in the base lining calculation. Managing baselines The baseline is the expected normal operating range for a metric or attribute of a monitor. The baseline is calculated by collecting the values for a monitor’s attributes and metrics over a specified time period and establishing a low baseline value (consisting of the 10th percentile of all the values for a given time period) and a high baseline value (consisting of the 90th percentile of all the values for a given time period), taking a weighted average of these values over time. A higher weight is given to the latest data being factored into the baseline average. The accuracy of the baseline improves over time. For baselines to be generated for an attribute, that abnormality threshold means that the threshold exists and is not suppressed. Additionally, if the Key Performance Indicator (KPI) mode is active, only those attributes that have an active abnormality threshold and are also KPI attributes will have baselines generated for them. Absolute thresholds (with "outside baseline") or signature thresholds do not satisfy these requirements. Managing Key Performance Indicators The KPI attribute of a parameter can be activated or deactivated manually through the BMC ProactiveNet Administration Console. In this PM, some parameters or attributes have been designated as important indicators of performance (KPIs). We do not recommend that these default settings are modified. 39 Creating and Importing an Adapter for a BMC Portal Solution BMC Performance Manager Express for HP 3PAR Version 1.0.01 Requirements for baseline generation However, advanced users may activate or deactivate KPIs from the BMC ProactiveNet Administration Console. To add or remove Key Performance Indicator (KPI) attributes for a monitor type 1. In the Administration Console, from the menu bar, choose Tools > KPI Administration. The KPI Administration dialog box is displayed. 2. From the Monitor Type list, choose the monitor type for which you want to add or remove KPI attributes. A list of attributes for the selected monitor type is displayed. 3. In the KPI column for the attributes that you want to add or remove as Key Performance Indicators: select the KPI check box to add the corresponding attribute as a KPI deselect the KPI check box to remove the corresponding attribute from the KPIs for that monitor type For complete and detailed information on this procedure, please refer to the BMC ProactiveNet documentation available from BMC Web site. Parameters for which the system by default calculates baselines as well as parameters considered as KPIs are respectively identified by the following icons: BMC Performance Manager Express for HP 3PAR Version 1.0.01 Baselining KPI Managing Baselines and Key Performance Indicators 40 User Guide BMC Performance Manager Express for HP 3PAR monitors all of the performance metrics and usage statistics of your HP 3PAR storage systems. (disk space usage, processor utilization, I/Os on the disks/nodes/volumes, etc). BMC Performance Manager Express for HP 3PAR also enables BMC Portal to monitor computer hardware covering all the physical aspect of the HP 3PAR storage systems (batteries, interface cards, fans, power supplies, temperatures, voltages, etc). It continuously monitors the activity of each system and is also able to build reports on past utilization statistics. This section deals with information on basic configuration and administrative tasks within the BMC PM Express for HP 3PAR by Sentry Software solution. BMC Performance Manager Express for HP 3PAR Version 1.0.01 BMC Performance Manager Express for HP 3PAR by Sentry Software is a Performance Manager specifically designed for BMC Portal; consequently, it uses the same common features and procedures of BMC® Portal. This document assumes that the user knows how to use the Portal and therefore explains procedures only related to BMC PM Express for HP 3PAR by Sentry Software, and not on how to add Elements, Element Profiles etc. Please refer to the BMC Portal documentation for details on how to use the Portal. 42 Setting Thresholds Whenever relevant, BMC Performance Manager Express for HP 3PAR automatically sets thresholds for parameters. If you prefer a more fault-tolerant monitoring, you can modify the thresholds of each parameter through the Configure tab > Edit Thresholds. BMC Performance Manager Express for HP 3PAR Version 1.0.01 1. In the Configure tab, click: Storage () icon > Thresholds, Properties and Credentials > Edit to modify the parameter thresholds of several storage objects of an element Instance icon > Thresholds, Properties and Credentials > Edit to modify the thresholds of a particular instance Thresholds, Properties and Credentials 43 Any modification to the thresholds or any other properties of elements created using the "Element Profile" mode is to be done using the Element Profile route or by clicking "Override Profile" 2. Disable the alert conditions in the Status parameter, i.e. un-check the boxes for Warning and Alarm. BMC Performance Manager Express for HP 3PAR Version 1.0.01 Disabling the default alert thresholds on Status Setting Thresholds 44 3. Enable the alert conditions on the parameter by checking the boxes, and manually enter the threshold values and then click Save. Modifying threshold values BMC Performance Manager Express for HP 3PAR Version 1.0.01 4. The Success, changes have been saved message indicates that the modifications have been registered. Alerts are displayed by the parameter whose thresholds are modified. 45 Setting Thresholds Reporting Parameters for which values are cumulative are generally only representative when considered for a specific period of time. Those values are therefore mostly unusable when displayed in the Status tab of the Portal, since they represent a static number of data collected since the last polling. The value consequently changes a lot depending on the exact polling period. A rather more meaningful way to view cumulative-value parameters would be to create a report to visualize these values on a hourly or daily basis in total (how many gigabytes have been transmitted each day, for example). BMC Performance Manager Express for HP 3PAR Version 1.0.01 1. Open the Reports tab 2. Select the HP 3PAR storage system for which you want to obtain received and transmitted data values 3. Select 2 in the Number of Charts to Display option 4. Select for the Volume Transfer Bytes (GB) parameter for the first chart and Physical Disk Transfer Bytes (GB) for the second chart 5. Define the period of time for which you want to display the values 6. Click Update Setting Thresholds 46 Enabling the Debug Mode By default, BMC Performance Manager Express for HP 3PAR sends only the most critical information, warning and error messages to the Application Collection Status parameter. Most often, this information is accurate enough to ensure that BMC Performance Manager Express for HP 3PAR is functioning properly. If you encounter an issue and wish to report it to customer support, you will be asked to enable the Debug Mode and provide the debug output to the support team. 1. 2. 3. 4. Open the Configure tab Under Tasks, click Elements Select the Element for which a debug output is required and click Edit. Scroll down to Application Classes > click the Application class for which you want to enable the debug mode > click Edit. 5. Select Yes from the drop-down Debug Mode list. By default, BPM Express for HP 3PAR sends its debug output to: %RSM_HOME%\RSM(xx)\server\rsm\log\sen*_debug.log". 6. Wait for 15 minutes and then disable the debug mode by selecting No. 7. Send the debug file to the support team. Pay attention to the file size -the debug output of BPM Express for HP 3PAR could be very large if enabled for several days. Disabling Volumes Monitoring Discovering and collecting volumes metrics are resource-intensive actions that can create extra workload on the targeted system. To limit the number of instances created and therefore reduce the system resource consumption, administrators can disable the monitoring of all the volumes of a system. 47 Reporting BMC Performance Manager Express for HP 3PAR Version 1.0.01 By default, the solution discovers and monitors all volumes in the HP 3PAR storage systems. To disable Volumes monitoring 1. 2. 3. 4. Open the Configure tab Under Tasks, click Elements Select the Element for which you wish to disable volumes monitoring and click Edit. Scroll down to Application Classes > click the Application class for which you want to enable the debug mode > click Edit. 5. Click Thresholds, Properties and Credentials > Edit. BMC Performance Manager Express for HP 3PAR Version 1.0.01 HP 3PAR - Properties Disabling Volumes Monitoring 48 6. Select Yes from the Disable Volumes Monitoring drop-down list. HP 3PAR - Disabling Volumes 7. Click Save. The Success, changes have been saved message indicates that the modifications have been registered. Troubleshooting Connectivity Issues To troubleshoot connectivity issues: 1. Download the connection tool required from the Sentry Software Website (Downloads section of your product). Please note that the connection tool requires Java v1.6 or higher. 2. Run the command java -jar to launch the connection tool. 3. Enter the information required to connect to the system and click Test Connection. 4. Wait for the test to complete. If a connectivity issue is detected, an error message will appear. In this case, the issue encountered does not concern BMC Performance Manager Express for HP 3PAR. Check your configuration to diagnose the source of the issue. 5. Click Save As to export the connection test results into a txt file. You can then send this information to the Sentry Support Team. 49 Disabling Volumes Monitoring BMC Performance Manager Express for HP 3PAR Version 1.0.01 BMC Performance Manager Express for HP 3PAR leverages the HP 3PAR CIM Server . Because some connectivity issues may exist and cause BMC Performance Manager Express for HP 3PAR to fail, it is highly recommended to test the connection to the HP 3PAR CIM Server before contacting the Sentry Support Team. Reference Guide This chapter provides detailed information regarding BPM Express for HP 3PAR Application Classes. Battery Name Description Unit Default Alert Conditions Estimated Run Time Provides an estimation of the time the battery will continue to operate. Minutes None Model Model name of the battery. n/a None Present Indicates whether the device is still {0 = No; 1 = present or not since the last Yes} discovery. This parameter is updated at each discovery. Warning = 0 Serial Number Manufacturer-allocated number used to identify the battery. n/a None Status Information Detailed information about the battery status. n/a None Status* Status of the battery. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 Vendor Hardware vendor identifier. n/a None * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM. Cage Parameters Name Description Unit Default Alert Conditions Capacity Total amount of space of all the disks in the cage. Terabytes (TB) None Consumed Capacity Percentage Percentage of bytes that is actually consumed in the cage. Percentage (%) None 51 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Parameters Name Description Unit Default Alert Conditions Consumed Capacity Number of bytes actually consumed in the cage. Terabytes (TB) None Disk Count Number of disks in the cage. n/a None Model Model name of the cage. Format: ModelName (CageType) n/a None Present Indicates whether the device is still {0 = No; 1 = present or not since the last Yes} discovery. This parameter is updated at each discovery. Alarm = 0 Serial Number Serial number of the cage. n/a None Status Information Detailed information about the cage status. n/a None Status* Status of the cage. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 Vendor Hardware vendor identifier. n/a None WWN World Wide Name of the cage. n/a None * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM. Parameters Name Description Unit Default Alert Conditions Temperature Current temperature reading in degrees Celsius. Degrees Celsius (C°) None Temperature Status Status of the temperature sensor according to the temperature thresholds settings. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 Temperature Status Information Temperature Status details. n/a None * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM. Cage 52 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Disk Temperature Ethernet Port Name Description Unit Default Alert Conditions Full Duplex Indicates whether the port operates in full duplex mode or not (true, false). n/a None iSCSI IP Address iSCSI IP Address of the port. n/a None Link Speed Negotiated of configured link speed (i.e. available bandwidth) Gigabits/s (Gb/s) None MAC MAC Address of the port. n/a None Max Speed Maximum speed of the port Gigabits/s (Gb/s) None Present Indicates whether the device is still present or not since the last discovery. This parameter is updated at each discovery. {0 = No; 1 = Yes} Alarm = 0 Purpose Purpose of the port (Possible values are: BackEndOnly| FrontEndOnly| NotRestricted| Unknown) n/a None Received Byte Rate Bytes received per second. Megabytes per None seconds (MB/ s) Received Bytes Bytes received since the last collect. Gigabytes (GB) None Received Response Time Average response time for received operations. Milliseconds (ms Warning ≥ 20 Response Time* Average response time for all operations. Milliseconds (ms Warning ≥ 20 Sent Byte Rate Bytes send per second. Megabytes per None seconds (MB/ s) Sent Bytes Bytes sent since the last collect. Gigabytes (GB) None Sent Response Time Average response time for sent operations. Milliseconds (ms Warning ≥ 20 Status Information Detailed information about the port status. n/a None Status Status of the port. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 53 Ethernet Port BMC Performance Manager Express for HP 3PAR Version 1.0.01 Parameters Name Description Unit Default Alert Conditions Transfer Byte Rate Total bytes transferred per second (send and received). Megabytes per None seconds (MB/ s) Transfer Bytes Sent and received bytes since the last collect. Gigabytes (GB) None Type Type of the port. Typically 'Ethernet'. n/a None * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM. Fan Parameters Description Unit Default Alert Conditions Present Indicates whether the device is still {0 = No; 1 = present or not since the last Yes} discovery. This parameter is updated at each discovery. Alarm = 0 Speed* Speed of the fan. {0 = Stopped; 1 = Medium; 2 = High} None Status Information Detailed information about the fan status. n/a None Status* Status of the fan. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM. FC Port Parameters Name Description Unit Default Alert Conditions Bandwidth Utilization Percentage used of the available bandwidth. Percentage (%) None Ethernet Port 54 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Name Description Unit Default Alert Conditions Device Connected Information about the device connected to the port. n/a None Inbound Bandwidth Utilization Percentage used of the available inbound bandwidth. Percentage (%) None Link Speed Negotiated or configured link speed Gigabits/s (i.e. available bandwidth). (Gb/s) None Max Speed Maximum speed of the port (Gb/s). Gigabits/s (Gb/s) None Node WWN World Wide Name address of the node to which the port is associated to. n/a None Outbound Bandwidth Utilization Percentage used of the available outbound bandwidth. Percentage (%) None Present Indicates whether the device is still {0 = No; 1 = present or not since the last Yes} discovery. This parameter is updated at each discovery. Alarm = 0 Purpose Purpose of the port (Possible values are: BackEndOnly| FrontEndOnly| NotRestricted| Unknown). n/a None Received Byte Rate Bytes received per seconds. Megabytes per seconds (MB/ s) None Received Bytes Bytes received since the last collect. Gigabytes (GB) None Received Response Time Average response time for received operations. Milliseconds (ms) Warning ≥ 20 Response Time Average response time for all operations. Milliseconds (ms) Warning ≥ 20 Sent Byte Rate Bytes send per second. Megabytes per seconds (MB/ s) None Sent Bytes Bytes sent since the last collect. Gigabytes (GB) None Sent Response Time Average response time for sent operations. Milliseconds (ms) Warning ≥ 20 Status Information Detailed information about the port status. n/a None Status Status of the port. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 Topology Topology of the port. n/a None 55 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Name FC Port Name Description Unit Default Alert Conditions Transfer Byte Rate Total bytes transferred per second (send and received). Megabytes per seconds (MB/ s) None Transfer Bytes Sent and received bytes since the last collect. Gigabytes (GB) None Type Type of the port. n/a None WWN World Wide Name address of the port. n/a None * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM. Internal Disk Name Description Unit Default Alert Conditions Capacity Capacity of the disk. Gigabytes (GB) None Model Model name of the disk. n/a None Present Indicates whether the device is still {0 = No; 1 = present or not since the last Yes} discovery. This parameter is updated at each discovery. Alarm = 0 Serial Number Manufacturer-allocated number used to identify the disk. n/a None Status Information Detailed information about the disk status. n/a None Status* Status of the disk. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM. FC Port 56 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Parameters Interface Card Parameters Name Description Unit Default Alert Conditions Present Indicates whether the device is still {0 = No; 1 = present or not since the last Yes} discovery. This parameter is updated at each discovery. Alarm = 0 Status* Status of the card. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 Status Information Detailed information about the card status. n/a None * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM. Magazine Parameters Description Unit Default Alert Conditions Present Indicates whether the device is still {0 = No; 1 = present or not since the last Yes} discovery. This parameter is updated at each discovery. Alarm = 0 Status* Status of the magazine. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 Status Information Detailed information about the magazine status. n/a None * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM. 57 Interface Card BMC Performance Manager Express for HP 3PAR Version 1.0.01 Name Memory Name Description Unit Default Alert Conditions Model Model name of the memory card. n/a None Part Number Part number of the memory card. n/a None Present Indicates whether the device is still {0 = No; 1 = present or not since the last Yes} discovery. This parameter is updated at each discovery. Alarm = 0 Serial Number Serial number of the memory card. n/a None Size Capacity of the memory card. Gigabytes (GB) None Slot ID Connector ID where the memory card is inserted. n/a None Slot Number of the slot where the memory card is inserted. n/a None Status Information Detailed information about the memory status. n/a None Status* Status of the memory. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 Vendor Hardware vendor identifier. n/a None * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM. Node Parameters Memory Name Description Unit Default Alert Conditions HP 3PAR OS Version Node kernel version. n/a None 58 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Parameters Description Unit Is Cluster Node Indicates whether the node is part n/a of a cluster or not. (Possible values are: true, false). None LED Status Information Detailed information about the LED n/a status. None LED Status Status of the LED of the node. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 Master Node Indicates whether the node is a master node or not. (Possible values are: true, false). n/a None Memory Usage Percentage of memory currently used in the node. Percentage (%) None Model Model name of the node. n/a None Online Indicates whether the node is online or not. (Possible values are: true, false). n/a None Operation Rate Total number of operations per second. Operations/s None Present Indicates whether the device is still {0 = No; 1 = present or not since the last Yes} discovery. This parameter is updated at each discovery. Alarm = 0 Processor Utilization Percentage of utilization of the CPU Percentage (%) resource. None Read Byte Rate Bytes read per second from the node since the last collect. Megabytes per seconds (MB/ s) None Read Bytes Bytes read since the last collect. Gigabytes (GB) None Read Cache Hit Ratio Percentage of cache hit for read operations. Percentage (%) None Read Operation Rate Number of read operations per second. Operations/s None Read Response Time Average response time for read operations. Milliseconds (ms) Warning > 30 Alarm ≥ 100 Response Time Average response time for all operations. Milliseconds (ms) Warning > 30 Alarm ≥ 100 Serial Number Serial number of the node n/a None Status Information Detailed information about the node status. n/a None 59 Default Alert Conditions BMC Performance Manager Express for HP 3PAR Version 1.0.01 Name Node Name Description Unit Default Alert Conditions Status* Status of the node. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 Total Memory Total amount of memory of the node. Gigabytes (GB) None Transfer Byte Rate* Total bytes read and written per second to the node. Megabytes per seconds (MB/ s) None Transfer Bytes Read and written bytes to the node since the last collect. Gigabytes (GB) None Vendor Hardware vendor identifier. n/a None Write Byte Rate Bytes written per second from the node since the last collect. Megabytes per seconds (MB/ s) None Write Bytes Bytes written since the last collect. Gigabytes (GB) None Write Cache Hit Ratio Percentage of cache hit for write operations. Percentage (%) None Write Operation Rate Number of written operations per second. Operations/s None Write Response Time Average response time for write operations. Milliseconds (ms) Warning > 30 Alarm ≥ 100 * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM. KPI, see Managing Baselines and Key Performance Indicators. Physical Disk Parameters Node Name Description Unit Default Alert Conditions Capacity Size of the physical disk. Gigabytes (GB) None Chunklet Count Number of chunklet in the physical disk. n/a None Chunklet Size Size of the chunklet. n/a None Consumed Capacity Percentage Percentage of bytes that is actually consumed in the physical disk. Percentage (%) None Consumed Capacity Number of bytes actually consumed in the physical disk. Gigabytes (GB) None 60 BMC Performance Manager Express for HP 3PAR Version 1.0.01 For detailed information about Description Unit Default Alert Conditions CPGs List of associated common provisioning groups. n/a None Disk Interconnect Type Type of interconnection with the physical disk. n/a None Disk Time Utilization Percentage of utilization of the disk Percentage (%) resource. None Disk Type Type of the physical disk (FC | NL | SSD). n/a None Errors Per Day Number of correctable and uncorrectable read and write Errors Warning ≥ 3 to 99 Alarm ≥ 100 Model Model name of the node. n/a None Operation Rate Total number of operation per second. Operations/s None Present Indicates whether the device is still {0 = No; 1 = present or not since the last Yes} discovery. This parameter is updated at each discovery. Alarm = 0 Queue Length Pending operations queue length. Operations None Read Bytes Bytes read since the last collect. Gigabytes (GB) None Read Byte Rate Bytes read per second from the Megabytes per physical disk since the last collect. seconds (MB/ s) Warning > 30 Alarm ≥ 100 Read Operation Rate Number of read operations per second. Operations/s Warning > 30 Alarm ≥ 100 Read Response Time Average response time for read operations. Milliseconds (ms) Warning > 20 Alarm ≥ 100 Response Time Average response time for all operations. Milliseconds (ms) Warning > 20 Alarm ≥ 100 RPM Drive speed provided by revolutions per minute. RPM None Serial Number Serial number of the physical disk. n/a None Size Size of the physical disk. n/a None Status Information Detailed information about the physical disk status. n/a None Status* Status of the physical disk. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 Transfer Bytes Read and written bytes to the node since the last collect. Gigabytes (GB) None 61 Physical Disk BMC Performance Manager Express for HP 3PAR Version 1.0.01 Name Name Description Unit Default Alert Conditions Transfer Byte Rate* Total bytes read and written per second to the node. Megabytes per seconds (MB/ s) None Vendor Hardware vendor identifier. n/a None Write Bytes Bytes written since the last collect. Gigabytes (GB) None Write Byte Rate Bytes written per second from the Megabytes per physical disk since the last collect. seconds (MB/ s) None Write Operation Rate Number of written operations per second. Operations/s None Write Response Time Average response time for write operations. Milliseconds (ms) Warning > 20 Alarm ≥ 100 WWN World Wide Name of the physical disk. n/a None * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM. Power Supply Name Description Unit Default Alert Conditions AC Status AC status of the power supply. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 DC Status DC status of the power supply. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 Model Model name of the device. n/a None Part Number Power supply part number. n/a None Present Indicates whether the device is still {0 = No; 1 = present or not since the last Yes} discovery. This parameter is updated at each discovery. Alarm = 0 Serial Number Serial number of the power supply. n/a None Status Information Detailed information about the power supply status. n/a None Physical Disk 62 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Parameters Name Description Unit Default Alert Conditions Status* Status of the power supply. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 Vendor Hardware vendor identifier. n/a None * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM. Processor Parameters Name Description Unit Default Alert Conditions Bus Speed Speed of the bus. Megahertz (Mhz) None Enabled Core Count Number of processor cores. n/a None Mac Clock Speed Maximum speed of the processor. Gigahertz (Ghz) None Model Model name of the device. n/a Present Indicates whether the device is still {0 = No; 1 = present or not since the last Yes} discovery. This parameter is updated at each discovery. Alarm = 0 Processor Role Role of the processor. n/a None Status Information Detailed information about the processor status. n/a None Status* Status of the processor. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 Vendor Hardware vendor identifier. n/a None * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM. 63 Power Supply BMC Performance Manager Express for HP 3PAR Version 1.0.01 None SAS Port SAS Port Name Description Unit Default Alert Conditions Bandwidth Utilization Percentage used of the available bandwidth. Percentage (%) None Device Connected Information about the device connected to the port. n/a None Inbound Bandwidth Utilization Percentage used of the available inbound bandwidth. Percentage (%) None Link Speed Negotiated or configured link speed Gigabits/s (i.e. available bandwidth). (Gb/s) None Max Speed Maximum speed of the port. Gigabits/s (Gb/s) None Outbound Bandwidth Utilization Percentage used of the available outbound bandwidth. Percentage (%) None Packet Received Total number of packets received per second. Packets/s None Packet Transferred Total number of packets transmitted per second. Packets/s None Present Indicates whether the device is still {0 = No; 1 = present or not since the last Yes} discovery. This parameter is updated at each discovery. Alarm = 0 Purpose Purpose of the port (Possible values are: BackEndOnly| FrontEndOnly| NotRestricted| Unknown). n/a None Received Byte Rate Bytes received per second. Megabytes per seconds (MB/ s) None Received Bytes Bytes received since the last collect. Gigabytes (GB) None Received Response Time Average response time for received operations. Milliseconds (ms) Warning ≥ 20 Response Time* Average response time for all operations. Milliseconds (ms) Warning ≥ 20 Sent Byte Rate Bytes sent per second. Megabytes per seconds (MB/ s) None Sent Bytes Bytes sent since the last collect. Gigabytes (GB) None 64 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Parameters Name Description Unit Default Alert Conditions Sent Response Time Average response time for sent operations. Milliseconds (ms) Warning ≥ 20 Status Information Detailed information about the port status. n/a None Status Status of the port. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 Topology Topology of the port. n/a None Transfer Byte Rate* Total bytes transferred per second (sent and received). Megabytes per seconds (MB/ s) None Transfer Bytes Sent and received bytes since the last collect. Gigabytes (GB) None Type Type of the port. n/a None WWN World Wide Name address of the node to which the port is associated to. n/a None * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM. Storage System Name Description Unit Default Alert Conditions FQDN Fully Qualified Domain Name of the storage system. n/a None IPv4 Address IPv4 Address of the storage system. n/a None IPv6 Address IPv6 Address of the storage system. n/a None Model Model name of the device. n/a None Operation Rate Total number of operations per second. Operations/s None Port Count Number of ports on the storage system. Note: This value can be used to know the number of required licenses for the monitoring system. Ports None 65 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Parameters SAS Port Description Unit Default Alert Conditions Power Consumption Power consumed by the storage system. Watts None Present Indicates whether the device is still {0 = No; 1 = present or not since the last Yes} discovery. This parameter is updated at each discovery. Alarm = 0 Read Operation Rate Number of read operations per second. Operations/s None Received Byte Rate Bytes received per seconds. Megabytes per seconds (MB/ s) None Received Bytes Bytes received since the last collect Gigabytes (GB) None Received Response Time Average response time for received operations. Operations/s Warning > 30 Alarm ≥ 100 Response Time Average response time for all operations. Milliseconds (ms) Warning > 30 Alarm ≥ 100 Sent Byte Rate Bytes sent per seconds. Megabytes per seconds (MB/ s) None Sent Bytes Bytes sent since the last collect. Gigabytes (GB) None Sent Response Time Average response time for sent operations. Milliseconds (ms) Warning > 30 Alarm ≥ 100 Serial Number Serial number of the storage system. n/a None Status Information Detailed information about the storage system status. n/a None Status Status of the storage system. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 StoreServ Version Version of the storage system. n/a None Transfer Byte Rate* Total bytes transferred per second (sent and received). Megabytes per seconds (MB/ s) None Transfer Bytes Bytes transferred since the last collect. Gigabytes (GB) None Vendor Hardware vendor identifier. n/a None Write Operation Rate Number of write operations per second. Operations/s None WWN World wide name of the storage system. n/a None Storage System 66 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Name * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM. For detailed information about KPI, see Managing Baselines and Key Performance Indicators. Storage Pool Name Description Unit Default Alert Conditions Available Capacity Percentage Percentage of capacity not consumed in the storage pool. Percentage (%) None Available Capacity Total capacity not consumed in the Terabytes (TB) storage pool. None Capacity The total amount of space for all the disks in the storage pool. Terabytes (TB) None Consumed Capacity Percentage Percentage of bytes that is actually consumed in the storage pool. Percentage (%) None Consumed Capacity Number of bytes actually consumed in the storage pool. Terabytes (TB) None Estimated Free System Space Free space available in the storage pool. Gigabytes (GB) None Operation Rate Total number of operations per second. Operations/s None Oversubscription Situation* This metric reports an oversubscription situation, that is when: (0 = No; 1 = Yes) Alarm = 1 An alarm is triggered when the oversubscriptio n conditions are met. 1. The storage pool is configured for thin provisioning (“thin storage pool”) 2. the Subscribed Capacity Percentage parameter is greater than 100%, and 3. the Consumed Capacity Percentage parameter is greater than 75% Such situation is highly critical because the inability to allocate additional space to a volume when requested by the subscriber host will lead to catastrophic data loss and corruption. Pool Type Type of the pool. n/a None RAID Type RAID type of the storage pool. n/a None 67 Storage System BMC Performance Manager Express for HP 3PAR Version 1.0.01 Parameters Description Unit Default Alert Conditions Read Byte Rate Bytes read per second from the storage pool since the last collect. Megabytes per seconds (MB/ s) None Read Bytes Bytes read since the last collect. Terabytes (TB) None Read Operation Rate Number of read operations per second. Operations/s None Size Actual size of the storage pool (raw n/a capacity). None Subscribed Capacity Percentage Ratio between the subscribed capacity and the storage pool capacity. Can exceed 100% for thin pools, therefore called oversubscribed. Percentage (%) None Subscribed Capacity Sum of the host visible capacity for Terabytes (TB) mapped volumes. Can be greater than the actual capacity of the disk folder when using thin provisioning. None Transfer Byte Rate* Total bytes read and written per second to the storage pool. Megabytes per seconds (MB/ s) None Transfer Bytes Bytes transferred since the last collect. Terabytes (TB) None Volume Count Number of volumes in the storage pool. Volumes None Write Byte Rate Bytes written per second from the storage pool since the last collect. Megabytes per seconds (MB/ s) None Write Bytes Bytes written since the last collect. Terabytes (TB) None Write Operation Rate Number of write operations per second. Operations/s None * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM. Storage Pool 68 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Name Voltage Parameters Name Description Unit Default Alert Conditions Part Number Part number of the voltage sensor. n/a None Voltage* Status of the voltage sensor according to the voltage thresholds settings. Megavolt (mV) None Voltage Status Information Voltage Status details. n/a None Voltage Status* Voltage reported by the voltage sensor. {0 = OK; 1 = Degraded; 2 = Failed} Warning = 1 Alarm = 2 Voltage Thresholds Thresholds of the voltage sensor. n/a None BMC Performance Manager Express for HP 3PAR Version 1.0.01 * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM 69 Voltage Volume Voltage Name Description Unit Default Alert Conditions Associated Controllers Controller node used to access the volume. n/a None Associated Ports Front end ports used to access the volume. n/a None Backup Controller Name of the backup node. n/a None Consumed Capacity Percentage Percentage of capacity not consumed in the volume. Percentage (%) None Consumed Capacity Number of bytes actually consumed in the volume. Gigabytes (GB) None Current Controller Name of the master node. n/a None Host Visible Capacity Amount of capacity exposed to the host in GB (i.e. subscribed capacity). Gigabytes (GB) None Hosts Hosts connected to the volume. n/a None Mapped Indicates whether the volume is mapped to a host (Possible values are: Mapped, Not Mapped). n/a None NAAID Network Address Authority ID of the n/a volume. None Operation Rate* Total number of operations per second. Operations/s None Provisioning Type Describe the provisioning type of the volume (Possible values are: Thin, Full, Peer, Unknown). n/a None RAID Level RAID level of the volume. n/a None Read Byte Rate Bytes read per second from the volume since the last collect. Megabytes per seconds (MB/ s) None Read Operation Rate Number of read operations per second. operations/s None Read Bytes Bytes read since the last collect. Gigabytes (GB) None Read Response Time Average response time for read operations. Milliseconds (ms) Warning > 10 70 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Parameters Name Description Unit Default Alert Conditions Response Time Average response time for all operations. Milliseconds (ms) Warning > 10 Time Since Last Activity Number of days since any activity occurred on the volume. Days None Transfer Byte Rate* Total bytes read and written per second to the volume. Megabytes per seconds (MB/ s) None Transfer Bytes Bytes transferred since the last collect. Gigabytes (GB) None Type Type of the volume (Possible values n/a are: Base, Virtual Copy, Physical Copy, Remote Copy). None Write Byte Rate Bytes written per second from the volume since the last collect. Megabytes per seconds (MB/ s) None Write Bytes Bytes written since the last collect. Gigabytes (GB) None Write Operation Rate Number of write operations per second. Operations/s None Write Response Time Average response time for write operations. Milliseconds (ms) Warning > 10 WWN World wide name of the volume. n/a None BMC Performance Manager Express for HP 3PAR Version 1.0.01 * Parameters marked with an asterisk are used by default when visualizing the corresponding monitor instance in BPPM 71 Volume Special Note on Application Collection Status BMC Performance Manager Express for HP 3PAR Version 1.0.01 This Boolean parameter shows the status of the application and its ability to collect data. A value of False means that the RSM cannot communicate with or collect information for the application class on the element. Volume 72 ProactiveNet Performance Management 32 BMC ProactiveNet Performance Management Abnormalities 39 Baselines 39 Key Performance Indicators KPI 39 -A Abnormalities Action 39 -C- Configure Adapter 25 Category 20 Connectivity Add 32 Create 32 Alarm 43 Alert conditions 43 Application Classes 32 Add 20, 25 Battery 51 Cage 51 Delete 28 Disk Temperature 52 Ethernet Port 53 Fan 54 FC Port 54 Interface Card 57 Internal Disk 56 Magazine 57 Memory 58 Node 58 Physical Disk 60 Power Supply 62 Processor 63 Remove 29 SAS Port 64 Storage Pool 67 Storage System 65 Voltage 69 Volume 70 -BBaselines BMC ProactiveNet Performance Management 39 Generation 39 Manage 39 Requirements 39 BMC 39 Issues 49 Credentials 25 -DData Received 46 Transmitted 46 Debug Mode Enable 47 List 47 Disable Volumes Monitoring 47 -EElement Profiles Properties 20 -FFiles .par 18 -GGenerate Baselines 39 Getting Started 14 -HHow it works 73 16 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Index Install / Un-install -P25 Add 20 BMC Performance Manager for NetApp Filers 18, 20 Delete 28, 29 Introduction 18 Remove 28, 29 Upload 18 Integration Service Agent 32 Issues Package 16 Parameters AC Status 62 Application Collection Status 72 Associated Controllers 70 Associated Ports 70 Available Capacity 67 Available Capacity Percentage 67 Backup Controller 70 Bandwidth Utilization 54, 64 Bus Speed 63 Capacity 51, 56, 60, 67 Chunklet Count 60 Chunklet Size 60 Consumed Capacity 51, 60, 67, 70 Consumed Capacity Percentage 51, 60, 67, 70 CPGs 60 Current Controller 70 DC Status 62 Device Connected 54, 64 Disk Count 51 Disk Interconnect Type 60 Disk Time Utilization 60 Disk Type 60 Enabled Core Count 63 Errors Per Day 60 Estimated Free System Space 67 Estimated Run Time 51 FQDN 65 Full Duplex 53 Host Visible Capacity 70 Hosts 70 HP 3PAR OS Version 58 Inbound Bandwidth Utilization 54, 64 IPv4 Address 65 IPv6 Address 65 Is Cluster Node 58 iSCSI IP Address 53 LED Status 58 LED Status Information 58 Link Speed 53, 54, 64 MAC 53 Mac Clock Speed 63 Mapped 70 Connectivity 49 Troubleshooting 49 -KKey Performance Indicators BMC ProactiveNet Performance Management 39 Manage 39 KPI BMC ProactiveNet Performance Management 39 Manage 39 -MManage Baselines 39 Key Performance Indicators KPI 39 Monitor Type 32 39 -NNetApp Filers Express Level 16 -OOperating Systems Linux 16 UNIX 16 Windows 16 Overview 9 74 BMC Performance Manager Express for HP 3PAR Version 1.0.01 -I- Master Node 58 Max Speed 53, 54, 64 Memory Usage 58 Model 51, 56, 58, 60, 62, 63, 65 NAAID 70 Node WWN 54 Online 58 Operation Rate 58, 60, 65, 67, 70 Outbound Bandwidth Utilization 54, 64 Oversubscription Situation 67 Packet Received 64 Packet Transferred 64 Part Number 58, 62, 69 Pool Type 67 Port Count 65 Power Consumption 65 Present 51, 53, 54, 56, 57, 58, 60, 62, 63, 64, 65 Processor Role 63 Processor Utilization 58 Provisioning Type 70 Purpose 53, 54, 64 Queue Length 60 RAID Level 70 RAID Type 67 Read Byte Rate 58, 60, 67, 70 Read Bytes 58, 60, 67, 70 Read Cache Hit Ratio 58 Read Operation Rate 58, 60, 65, 67, 70 Read Response Time 58, 60, 70 Received Byte Rate 53, 54, 64, 65 Received Bytes 53, 54, 64, 65 Received Response Time 53, 54, 64, 65 Response Time 53, 54, 58, 60, 64, 65, 70 RPM 60 Sent Byte Rate 53, 54, 64, 65 Sent Bytes 53, 54, 64, 65 Sent Response Time 53, 54, 64, 65 Serial Number 51, 56, 58, 60, 62, 65 Size 58, 60, 67 Slot 58 Slot ID 58 Speed 54 Status 43, 51, 53, 54, 56, 57, 58, 60, 62, 63, 64, 65 Status Information 51, 53, 54, 56, 57, 58, 60, 62, 63, 64, 65 StoreServ Version 65 Subscribed Capacity 67 Subscribed Capacity Percentage 67 Temperature 52 Temperature Status 52 Temperature Status Information 52 Time Since Last Activity 70 Topology 54, 64 Total Memory 58 Transfer Byte Rate 53, 54, 58, 60, 64, 65, 67, 70 Transfer Bytes 53, 54, 58, 60, 64, 65, 67, 70 Type 53, 54, 64, 70 Vendor 51, 58, 60, 62, 63, 65 Voltage 69 Voltage Status 69 Voltage Status Information 69 Voltage Thresholds 69 Volume Count 67 Write Byte Rate 58, 60, 67, 70 Write Bytes 58, 60, 67, 70 Write Cache Hit Ratio 58 Write Operation Rate 58, 60, 65, 67, 70 Write Response Time 58, 60, 70 WWN 51, 54, 60, 64, 65, 70 Performance Manager 9, 18 Platforms 12 Windows 14 Portal level 16 Properties Collection interval 20 Credentials 20 Debug Mode 20 Disable LUNs Monitoring 20 Disable Volumes Monitoring 20 Element 25 Hostname 20 IP Address 20 Missing Device Detection 20 Partner Hostname 20 Port 20 Transport Protocol 20 -RReference Guide Introduction 51 Remote Service Monitor 75 14 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Parameters Reporting 46 Requirements 14 RSM 14 -SStorage Support 20 Debug Mode 47 -T Threshold 20, 25 Edit 43 Setting 43 Troubleshooting Connectivity Issues 49 -V Volumes Disable Monitoring 47 -W 43 BMC Performance Manager Express for HP 3PAR Version 1.0.01 Warning 76 ABOUT MARKETZONE DIRECT PRODUCTS The BMC MarketZone Direct program sells and supports third-party products that complement and/or augment BMC solutions. MarketZone Direct products are available under BMC license and support terms. BUSINESS RUNS ON I.T . I.T . RUNS ON BMC SOFT WARE About Sentry Software™ Sentry Software, a strategic Technology Alliance Partner of BMC Software, provides comprehensive multi-platform monitoring solutions that enable management of the hardware and software aspects of all servers and SANs and covering up to 100 % of custom applications within the BMC ProactiveNet Performance Management environment. Sentry Software also develops adapters for BMC Atrium Orchestrator that enables IT administrators to automate the execution of common requests and tasks that occur in the daily course of IT operations. Combined with BMC’s servers and network automation tools, the adapters allow IT administrators to implement provisioning and decommissioning workflows that cover all layers of their IT infrastructure. Finally, Sentry Software designs connectors that bring storage capacity metrics into BMC TrueSight Capacity Optimization to ensure IT administrators that their storage infrastructure is properly sized for their current and future needs. Bus ines s t hrives when IT runs s ma rt er, fa s t er a nd s t ronger. Tha t ’s why t he mos t dema nding IT orga niza t ions in t he world rely on BMC Soft wa re a cros s dis t ribut ed, ma infra me, virt ua l a nd cloud environment s . Recognized a s t he lea der in Bus ines s Service Ma na gement , BMC offers a comprehens ive a pproa ch a nd unified pla t form t ha t helps IT orga niza t ions cut cos t , reduce ris k a nd drive bus ines s profit . For t he four fis ca l qua rt ers ended Sept ember 30,2011, BMC revenue wa s a pproxima t ely $2.2 billion. About BMC Software™ BMC Software helps leading companies around the world put technology at the forefront of business transformation, improving the delivery and consumption of digital services. From mainframe to cloud to mobile, BMC delivers innovative IT management solutions that have enabled more than 20,000 customers to leverage complex technology into extraordinary business performance—increasing their agility and exceeding anything they previously thought possible. For more information about BMC Software, visit www.bmc.com. LEARN MORE To learn more about our solutions, please visit : www.sentrysoftware.com/solutions Like us on Facebook: facebook.com/sentrysoftware Follow us on Twitter: twitter.com/sentrysoftware © BMC Software, Inc. All rights reserved.