Transcript
BT Cloud Voice Pay-as-you-go cloud unified communications Work anywhere productivity Optional call recording Optional contact centre
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Agenda About Magnetic North and working with BT Our OnDemand platforms Cloud PBX overview Deployment and Success Management Support Open forum In association with
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Achieving your goals
Leverage cloud technology for next generation unified communications
Take advantage of BT’s 21 st century network & our advanced UC platform
Leverage simple pay-as-you-go commercial terms incl. integrated 24 x 7 support and continuous innovation and upgrades In association with
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Working with BT
High availability platforms you can rely on Success Management - with you today, tomorrow and for ever BT integrated billing that is clear and easy to understand Single point of contact for support and service – 24 x 7 here in the UK Continuous platform evolution ahead of your business needs In association with
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Our platforms Hosted Cloud PBX - Unified communications - For all business needs
Maximise Cloud Contact Centre - Blended inbound/outbound - 100% web-based - Advanced email/SMS features - Unique Mobile Screening
Optimise Cloud Contact Recording - 100% web-based - Integrated quality monitoring - PCI compliance option
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Avoid the legacy on-premise iceberg...
Initial capital investment
Visible Costs
Administration Add/move/change costs Expensive support fees Expensive upgrades Downtime & resilience ££
End-of-life replacement In association with
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Hidden Costs
The advantages of Cloud Voice
Hosted servers and applications
OnDemand Cloud
Delivered via IP
Direct to customer premises
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Legacy Onsite
Cloud confidence
Security
Reliability
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Magnetic North Cloud Voice
Cloud PBX Customer
•PBX
Optimise Call Recording option
•Auto attendant •Conference rooms •Voicemail to email delivery •Twin GSM / IP ringing
Maximise Blended Contact Centre option
•Salesforce integration
Office deskphone
Call centre
Office softphone
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Feature-rich PBX capabilities
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Included features (all users) G.711 / G.729
Hold / Retrieve
Class of Service
Transfer
Dual Ring / Mobile
Conference
Meet Me Conference
Voice Mail + Email Delivery
Hunt Groups
Pickup Groups
Auto Attendant
Music on Hold
Announcements
Internal / External Ringtone
Manager / Assistant Working
MADNs with Busy Lamp
Shared Call Appearance
Click to Dial API
Caller ID
Call Forward (Busy / No Answer / All)
Do Not Disturb
Call Park / Retrieve
Call Waiting
CLID / Calling Name Display
Global Directory (supported phones)
Extension Mobility
Observe / Barge-in
Authorisation / Account Codes
Diverts / Routing Rules
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Easy browser-based administration
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Standard features (on top of core telephony) Conference - Ad Hoc Conference - Meet Me Conference
Audio Services - Music on Hold - Announcements
Messaging - Voicemail - Email Delivery
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Hot-desking support
Users can login to any PBX phone using a simple code Calls automatically follow the user to the hot-desk phone
Voicemails are delivered automatically to the user’s email address In association with
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Dual-ringing
Incoming call Caller
Hosted PBX
Mobile Phone
Office Phone In association with
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Corporate directory with click-to-call
Just click to call!
LDAP directory integration Business directory integration for Cisco and other phones
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Fax-to-email Incoming fax to DDI number 0116 229 2828*
Incoming fax to DDI number 0116 229 2727*
Hosted PBX
Fax to 0116 229 2828 delivered to group email
Fax to 0116 229 2727 delivered to individual user’s email In association with
* Fax-to-email priced as per DDI numb er
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Cloud Voice comes with...
Integrated Optimise Call Recording In association with
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Wide choice of devices
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SIP-phone feature comparison Model
Number of Lines
Screen
Ethernet Connectivity
Ethernet Ports
Power over Ethernet
Headset Port
Cisco SPA 301
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No
10/100 BASE-T RJ-45
1
No
No
Model
Number of Lines
Screen
Ethernet Connectivity
Ethernet Ports
Power over Ethernet
Headset Port
Cisco SPA 303
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Monochrome
10/100 BASE-T RJ-45
2
No
2.5mm Jack
Model
Number of Lines
Screen
Ethernet Connectivity
Ethernet Ports
Power over Ethernet
Headset Port
Cisco SPA 502G
1
Backlit Monochrome
10/100 BASE-T RJ-45
2
Yes
2.5mm Jack
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SIP-phone feature comparison Model
Number of Lines
Screen
Ethernet Connectivity
Ethernet Ports
Power over Ethernet
Headset Port
Cisco SPA 512G
1
Backlit Monochrome
1000 BASE-T RJ-45
2
Yes
2.5mm Jack
Model
Number of Lines
Screen
Ethernet Connectivity
Ethernet Ports
Power over Ethernet
Headset Port
Cisco SPA 504G
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Backlit Monochrome
10/100 BASE-T RJ-45
2
Yes
2.5mm Jack
Model
Number of Lines
Screen
Ethernet Connectivity
Ethernet Ports
Power over Ethernet
Headset Port
Cisco SPA 508G
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Backlit Monochrome
10/100 BASE-T RJ-45
2
Yes
2.5mm Jack
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SIP-phone feature comparison Model
Number of Lines
Screen
Ethernet Connectivity
Ethernet Ports
Power over Ethernet
Headset Port
Cisco SPA 509G
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Backlit Monochrome
10/100 BASE-T RJ-45
2
Yes
2.5mm Jack
Model
Number of Lines
Screen
Ethernet Connectivity
Ethernet Ports
Power over Ethernet
Headset Port
Cisco SPA 514G
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Backlit Monochrome
1000 BASE-T RJ-45
2
Yes
2.5mm Jack
Model
Number of Lines
Screen
Ethernet Connectivity
Ethernet Ports
Power over Ethernet
Headset Port
Cisco SPA 525G2
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Backlit Colour
10/100 BASE-T RJ-45 802.11b/g WiFi Bluetooth
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Yes
2.5mm Jack
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SIP-phone feature comparison Model
Number of Lines
Screen
Ethernet Connectivity
Ethernet Ports
Power over Ethernet
Headset Port
Polycom Soundstation IP5000
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Backlit Monochrome
10/100 BASE-T RJ-45
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No
-
Model
Number of Lines
Screen
Ethernet Connectivity
Ethernet Ports
Power over Ethernet
Headset Port
Gigaset N300 IP Dect Base Station + 5 Handsets
1 landline + 3 SIP
N/A
1000 BASE-T RJ-45
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No
-
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Windows, Mac and Linux softphones + USB headset
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Reuse IP phones from your legacy PBX
Any SIP endpoint (BYO endpoint) • • In association with
Some advanced features may not be available on all handsets Customers are responsible for provisioning and management of devices not supplied by Magnetic North or BT
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Powerful APIs for integration with your data
Incoming call Caller
Lookup CLID in DATABASE
Route to Office A where CUST_REGION=SOUTHEAST Route to Office B Where CUST_REGION=MIDLANDS
Routing API Screen-pop API
Office A
Office B In association with
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Enhanced feature options Unified Messaging - Visual Voice Mail - SMS - Fax
Attendant Console - Drag and drop connections - Rapid Park/Pickup/Xfer/Conf
Presence - Microsoft Lync / OCS - Magnetic North IM
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Option - powerful operator consoles
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Access points and methods BT or 3rd-Party Internet
Home worker Remote Office Nomadic Users
Hosted PBX
Mobile SIP Client (over WiFi)
Magnetic North Network
MPLS
BT Point to Point Leased Line
MPLS High Availability & converged WAN
Private DSL Low Latency EBSA Annex M 50ms Latency Delivered over BT PSTN Line Including router
Office (from 40 – 1000’s of calls)
Branch office (up to 40 calls)
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Head Office / Call Centre
Connect your IP-PBX & legacy PBX sites SIP TRUNK TO IP-PBX - leverage existing estate - reduce line rentals - unify call charges and billing - internal dial plan
SIP TRUNK TO LEGACY PBX - MN provided SIP-E1 gateway - Each gateway supports 4 x E1
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Virtualised PBX - connecting all of your sites
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Maximise Multimedia Contact Centre
Maximise Multimedia Contact Centre Inbound
Outbound
Skillsets
SMS
Chat
IVR
Email
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Mobile Screening
Optional PCI compliance in the cloud
Seamless
Agent always present
Simple XML API
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Keeps card details out-of-scope
Success Management Program
Acquisition
Activation
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Intensive care
Business as usual
Rapid deployment BRING YOUR EXISTING GEO AND 08 NUMBERS WITH YOU*
EBSA users live in as few as 15 working days
Port in existing Non Geo (08) numbers (~5 days) Onsite training and go-live support via Success M anagement
Port in existing Geographic (01/02) numbers (~20 days)
Internet users live in as few as 5 days with new numbers
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* Any number provided by an operator with a porting agreement with BT
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Assistance when you need it
24x7 UK-based Support
Easyaccess Web Portal In association with
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Simplified billing
Detail & summary billing
- Exceptions - Graphical breakdowns - Cost centres - CDR-level detail - CDR searches
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What does it cost?
• Per Extn • Per Concurrent Agent
Fixed Monthly Rentals • Per Extn • Per Concurrent Agent
Fixed Cost Setup
• • • •
Call Charges SMS Messages Call Centre Usage Call Recording
Usage Charges
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Contract options
Freedom
• Zero commitment – great for proof of concept • 30 days notice to leave at any time
12 month
• Commitment has its rewards • Pay annually in advance for discounted rentals
3 year
• Deep discounts on setup and rentals • Pay annually in advance for discounted rentals
5 year
• Further discounts for longer-term commitment • Pay annually in advance for discounted rentals
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* Quarterly payment option available at higher tariff
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Open forum
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Thank you www.magneticnorth.com
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Backup Slides HPBX Architecture, Resilience, Security
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We give you...
Secure solution ready for business ISO27001 security certified
PCI-DSS certified datacentres In association with
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We give you...
High-availability
Multiple active-active geo-independent data centres
Multiple data and voice connections
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Multi-tenant solution
Global Administrator
Tenant Administrator
Tenant Administrator
Tenant Administrator
Agents, Supervisors, Managers
Agents, Supervisors, Managers
Agents, Supervisors, Managers
Tenant Data Tenant A Secure Partition
Tenant Data
Tenant Data
Tenant B Secure Partition
Tenant C Secure Partition
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Architecture overview Alternates Resilient Routing Customer A
Customer A registrations PBX Cluster (HA- UNIX) Heartbeat failover
Customer Connections Firewall Pairs in HA
Carrier Switch Pairs in HA
PBX Cluster (HA-Unix)
Customer B BT IP Exchange
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IP connectivity & resilience Magnetic North has its own ASN (Autonomous System Number)
Magnetic North peers with 5 Tier-1 ISPs concurrently
We are an ISP in our own right
BGP + HSRP equipped hot-failover routers
Dual Firewalls Dual Switches In association with
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Platform connectivity and resilience
Dual CPU Dual PSU RAID-5
All servers are clustered for resilience
Carrier Switches are GARP enabled
Maximum impact of failure = 0.5 sec silence
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How does it work?
Note: Customer firewall must be configured to prioritise VoIP and reserve sufficient bandwidth for voice calls. In association with
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Scalable SIP recording platform – in depth Database Voice Network
Call Details Replication
SIP
Voice data
Indexing Server Alternate Datacentre
Call Details
SIP + RTP Intelligent Tap Units
Raw RTP
Replication
Recording Server
WAV Audio Consolidation Server
Compressed Audio Compression Server
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SAN
Application services Database Serving Web Pages Call Details
https://recording.bt.com Web Farm
Call Audio
Streaming Audio
SAN
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IP peering – UK POPs
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Express peers
Connected to all major content providers
No more than a single hop without traversing public internet In association with
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Global IP reach with QoS
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Customer connectivity options
EFM
EBSA Leased Lines
MPLS
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Public Internet*
* Customer firewall must be configured to prioritise VoIP, QoS cannot be guaranteed by MN
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Integration with customer systems
Magnetic North Datacentre SIP Trunks Existing IP PBX
SIP Trunks to existing IP PBX for VoIP calls or Quad E1 Gateways for Euro ISDN Presentation
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Automatic provisioning
Spreadsheet Import
XML-based Provisioning API
Cloud Database
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Provisioning worksheets and API
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Operational analysis and guidance
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Developing with the business
Growth of Business
Start-up
Developing Business
Toolbar + Keystroke Macro
Mature Business
Toolbar + API Screen Pop
100% Integrated
Maximise Toolbar
Paper based
Full CRM system e.g. Siebel Level of Maximise Integration
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