Transcript
BT Quantum Glossary BT Quantum is a powerful communications platform combining both voice and data into a single product. For some users, many of the concepts may be unfamiliar. This glossary describes many of the terms associated with the BT Quantum. The glossary is split into two sections. The first section describes terms associated with voice and telephony features of the system. The second section describes terms associated with the data features of the system.
Voice Glossary Term
Explanation
Auto Attendant
Auto Attendant answers calls with a greeting, and allows callers to ring directly through to an extension if they know the extension number.
Base Module BT FeatureLine
FeatureLine is a phone line service that comes with call management features such as Call Diversion. FeatureLine services are superseded by BT Quantum (the features are enabled on the system). If a line is a FeatureLine external calls still require that a “9” is dialled prior to making an external call. BT Quantum settings allow the line to be configured to automatically insert the “9” for external calls.
Call Deflect
Deflect allows you to manually redirect an incoming call without answering it. You can deflect a call to another extension, extension group or to voicemail.
Call Divert
Call Divert allows users to automatically redirect calls to another extension, extension group, voicemail or an external number (if allowed). There are three different types of divert. •
Divert all calls – all calls are diverted.
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Divert on busy – calls are diverted when the extension is busy.
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Divert on no answer – calls are diverted when there is no answer from the extension.
Class of Service
Class of Service determines the type of call the extension or extension group is allowed to dial. It is used to restrict (or allow) international, national or local calls. Emergency calls (i.e. 999) are always allowed.
Courtesy Service
When Courtesy Service is activated on BT Quantum callers to the system are automatically answered with a greeting after a programmable period of time. While the caller is receiving the greeting, the call continues to ring as an incoming call until it is answered by an extension. This service may be used if you know there may be delays answering calls and you want to ensure that callers do not hang up before their calls are answered.
DECT
Digital Enhanced Cordless Telecommunications (DECT) is a term used to describe certain types of cordless phones. BT Quantum has a DECT phone, the Q DECT that can be used as an extension in the system.
Dial Tone Detection
Dial Tone Detection is used to detect if a user dials digits on their phone. This functionality can prevent lines being used by users when not in a call. For example, if by mistake someone leaves the handset off hook and if no digits are dialled, Dial Tone Detection would ensure the line is released for others to use.
Direct Dial Inward
Direct Dial Inward is a feature on the BT Quantum where a range of phone numbers is
Data Configuration (DDI)
allocated to the BT Quantum system. When phone calls are made to the system using these numbers they are routed directly to a particular extension. A DDI number may also be used for outbound calls (this is sometimes referred to as Direct Dial Outward).
Door Intercom
Door Intercom or Door Entry is a hardware peripheral that is used with BT Quantum. It provides an intercom system that can ring either an extension or group.
Door Strike
Door Strike is a connector on the BT Quantum that can be used to trigger a door opening mechanism.
Equipped
When a line is in service on BT Quantum, it is said to be Equipped. This means it is available for use for making and receiving calls. In some cases BT Quantum may have line capability on the system that is not available on the network. For example, a BT Quantum Analogue Exchange card has 4-line capacity. However, a customer may have only purchased 3 lines from BT. In this case, the system is configured so that the 4th line is not Equipped. This ensures that BT Quantum will not try to use this line.
Extension Group
An Extension Group is a group of extensions that are grouped for a logical function. This group of extensions can have rules applied to them collectively. Functions that can be applied to an Extension Group include: •
Ringing destination – Certain lines, or numbers can be configured to ring an Extension Group.
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Class of Service – Class of Service restrictions can be placed on an Extension Group.
There are four types of Extension Group. •
Ring Group – All phones in the group ring at the same time.
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Hunt Group Linear – The phones in the group are rung in linear sequence starting at the 1st member of the group always.
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Hunt Group Circular – The phones in the group are rung in linear sequence starting after the member who answered last.
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Hunt Group Longest Idle – The phones in the group are rung in sequence starting after the member who has been longest idle. The sequence in this case is determined by the length of time extensions in the group have been idle.
A common example of Extension Group is for a help desk or a company department. Fixed Mobile Convergence (FMC)
Fixed Mobile Convergence is a term to describe the ability to use mobile and desktop phones on the BT Quantum System. There are two key features of FMC. Parallel Ringing – This ability to ring both the desktop extension and mobile phone at the same time. Call Toggle – The ability to transfer seamlessly a call between the desktop extension and mobile phone.
Guarded Clear
On standard analogue lines the system can then detect when callers put down their handset and automatically clear down lines to be available for use. For example, if Alice phones Bob and he transfers the call to an external party, Guarded Clear will clear down the Bob’s line when he puts down his handset. This allows that line to be used once again.
Hunt Group
See Extension Group
Line Groups
A Line Group is a group of lines that have been grouped together to provide outgoing calls. The most common example is Line Group 1 that is used when a user dials ‘9’ for an outside line.
Night Service
Night Service allows you to configure your system to handle calls differently during the
night or at specific times of the day, for example at lunch time. Using this feature you can: •
Change the extensions that ring on incoming calls.
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Change the Class of Service at each extension.
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Change the voice greeting heard by callers when the Auto Attendant answers them or Courtesy services.
Off/On hook
Off hook and on hook are terms used with PBX systems. Traditionally off hook means that the handset is off the phone base, on hook means that the handset is on the base. In System phones it is possible to go off hook by pressing the hands free key. On DECT phones it is possible to go off hook by pressing the call key.
Operator Extension
The Operator Extension is a specially designated extension in the BT Quantum system. It has extra functionality associated with it. For example, in the event that a phone call is not answered it will default back to the Operator Extension. The Operator Extension is Extension 201.
Private Branch Exchange (PBX)
A Private Branch Exchange (PBX) is a telephone system that manages multiple phone lines that are accessible from multiple extensions. It can be thought of as a telephone exchange in your office. The PBX ensures that phone calls are routed to the correct extensions and that extensions can make phone calls on the correct phone lines. The BT Quantum PBX can manage a maximum of 30 lines and 48 extensions.
Programming Extension
Certain administration tasks for BT Quantum can be programmed from a designated extension, known as the Programming Extension. This is Extension 201 by default, but can be changed to any Systemphone extension.
Ring Group
See Extension Group.
System Voicemail
System Voicemail acts like an answering machine. You can use it if you are not answering calls at lunch or at night, or simply want to record messages from callers.
Systemphone
A Systemphone is a telephone that provides the user with enhanced capabilities such as a menu driven user display and dedicated programmable keys. BT Quantum supports 4 systemphones – BT 8528 and BT 8568 Digital Systemphones and BT 5320 and BT 5330 IP Digital Systemphones
Telesecretary
Telesecretary is a feature that uses the names you have associated with the DDI numbers of your lines. If Telesecretary is enabled, when a system phone rings, it displays Call for XYZ, where XYZ is the name associated with the DDI number being called. A typical application is to have a different DDI number published for each different partner in a professional partnership, and to programme the numbers to ring on a secretary’s extension. With Telesecretary, the secretary can see who the call is for and can answer the call with “Hello, XYZ’s office”. If the call is transferred to XYZ, XYZ will see the caller number, or name if programmed.
Weekend Service
Weekend Service allows you to configure your system to handle calls differently over the weekend. Using this feature you can: •
Change the least cost routing rules that are applied over the weekend.
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Disable parallel ringing of mobile and desk telephones over the weekend.
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Weekend Service can be turned on and off manually at any time from the programming extension. Using the web interface, you can programme the system so that it automatically activates Weekend Service at a pre-programmed time. You can also programme the system to remain in Night Service over the weekend.
Data Configuration
Data Glossary Term
Explanation
ADSL
Asymmetric Digital Subscriber Line (ADSL) is one form of the Digital Subscriber Line technology, a data communications technology that enables faster data transmission over phone lines than a conventional dial up modem. ADSL is more commonly known as broadband.
DMZ
A DMZ (Demilitarised Zone) is a sub network in the BT Quantum data system that adds an extra layer of security to the data network. Hosts that provide services to the external WAN (for example, Web Server, Email Server) should be placed in the DMZ. In this way, any attack on these systems will not compromise devices on the LAN.
Ethernet Port (RJ45) Firewall
A firewall is part of a data network whose function is to block unauthorised data traffic access while allowing authorised data. A key function of the BT Quantum firewall is to prevent unauthorised traffic from the internet gaining access to the internal BT Quantum network.
Local Area Network (LAN)
A LAN is a computer network connected via cabling in the office. It is the general term given to the network that hosts PC’s, IP telephones, etc.
Mobile Broadband
Mobile Broadband is a service that provides broadband via a mobile broadband dongle. It uses the same mobile network that is used for mobile phones. Mobile Broadband networks are often referred to by the term 3G or HSPA.
Network Address Translation (NAT)
NAT is a technique that modifies a data packet crossing the data network. It substitutes the network address element of the data packet. A common use of NAT would be to substitute a private hidden IP address for a well-known static IP address. This would allow data packets to cross from the public internet to the private LAN or DMZ.
Power over Ethernet (PoE)
Power over Ethernet (PoE) is a technology that allows for electrical power to be safely passed on Ethernet cables.
Wireless LAN (WLAN)
Wireless LAN, sometimes called WiFi is a technology that provides LAN connectivity wirelessly over a short distance.
Offices Worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2010. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No: 1800000. Produced by BT Business Information Systems Marketing Cover designed by Mitel BT Quantum Glossary Guide Rev 1
