Business

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Guide Starting Up Your guide to Rogers Business Phone, Internet & Digital TV Business Business phone 02 04 06 Calling Features Call Hunting Distinctive Ring Simultaneous Ring Call Forwarding Enhanced Call Forwarding Voicemail Getting Started Multi-Mailbox Message Centre Voicemail Broadcast Business Online Manager Getting Started Call Screening Call Forwarding Ring Settings Contacts Business internet 12 Getting Started Plans Online Protection Applications Business television 16 need help? Getting Started Quick Start Features Restart Quick Tips Using Your PVR HD TV and Digital Music Business TV Advanced Tips Call Rogers Live Agent at 1 866 727-2141 to speak to a dedicated business consultant, or visit rogers.com/business Calling Features Call Forwarding Rogers Business Phone – a building block of a successful business. Activate Call Forwarding Deactivate Call Forwarding 1 Dial *72. 1 Dial *73. 2 Dial the 10-digit phone number you’d like your calls forwarded to. 2 Listen for two beeps, then hang up. While voicemail and call waiting are well-known features, Rogers Business Phone offers much more. good to know Stay connected with your business phone – wherever you are – with call forwarding. Set calls to be forwarded to your mobile phone or another land line. Call Hunting Say goodbye to busy signals with this handy feature. When your pilot line is in use, incoming calls route to the next available line in your hunt group, reducing the chance of a caller getting a busy signal. You can even set the hunt group sequence, specifying the order of lines to reroute calls. tip Call hunting subscribers can’t order call forwarding on phone lines in the hunt group, as this hampers the hunting sequence. Voicemail can only be ordered on the pilot line. tip 3 If someone answers your call, remain on the line for five seconds or longer till call forwarding is activated. Remote call forwarding allows you to activate this feature from any phone. 4 Confirm activation by redialling *72. If you hear a busy signal, it’s working. Enhanced Call Forwarding Rather than forwarding all calls to one number, enhanced call forwarding allows you to forward calls to several numbers based on answer type. Distinctive Ring How can you tell if the incoming call is for you, for your partner or if it’s a fax? Answer: by adding the distinctive ring calling feature. Add up to two additional rings to your main phone ring by adding virtual phone numbers, each with its own ringtone. Note Distinctive ring doesn’t allow simultaneous incoming or outgoing calls; it’s still one physical line. Simultaneous Ring You’re on the line when an important call comes through. Rather than routing to voicemail or to a busy signal, simultaneous ring allows the call to ring on (up to) four phone lines in your office. That way, someone is sure to answer it right away. This phone feature can be managed online (see Business Online Manager, p.6), via your office phone (dial *53) or through a Remote Access Number with PIN code. 02 03 no answer calls Forward calls to another number when the line is busy: When there’s no one to answer a call, forward it to another number. 1 Dial *90 and listen for the confirmation tone. 2 Enter 10-digit forward-to number. 3 If someone answers after you dial, remain on the line for at least five seconds. 4 If the line is busy or there’s no answer, redial *90, then redial the 10-digit forward-to number. When you hear two beeps, you’re set up. To deactivate: dial *91, wait for the confirmation tone, then hang up. 1 Dial *92 and listen for the confirmation tone. 2 Enter 10-digit forward-to number. 3 Follow Steps 3 and 4 outlined at left. tip Business Phone customers can add more features including Call Trace, Call Screen, Call Display – as well as Call Display Blocking. Here are some other features: Call Waiting: Lets you know when someone’s trying to ring through; answer it, or let it go to voicemail. Three-Way Calling: Nothing says “business” like a conference call. Easily set up three-way calls with this feature. Call Transfer: Send calls to another line with the press of a button. Manage calling features online, any time you want, with Business Online Manager (see p.6). To deactivate: dial *93, wait for the confirmation tone, then hang up. Work from Home? Long Distance While the calling features detailed in this guide are for companies situated in commercial spaces, home-based businesses can still subscribe to many calling features specifically tailored for the business user. Having a reliable, inexpensive and customizable long-distance plan is key to all businesses. For example, if you’re calling a certain country often, you could tailor your plan to match. For detailed information on Rogers Long Distance plans for small-business owners, visit rogers.com/business Besides being eligible for all Rogers Home Phone calling features, residental businesses can add up to four lines, make use of the Directory Listing and sign on to Business Online Manager (see p.6). Calling Features Busy calls Looking for more features? Note Business Phone also includes basic, essential services such as Emergency 911, service for hearing or speech impaired, unlimited local calling and access to extended local calling (in some areas, GTA includes Barrie). need help? Call Rogers Live Agent at 1 866 727-2141 to speak to a dedicated business consultant, or visit rogers.com/business Voicemail How do you take a trusted, reliable service and make it better? Configure it for the business user. Multiple mailboxes, downloadable faxes and phone messages, email notifications and new-message alerts are only the beginning with Rogers Business Voicemail. 3 At the tone, record your company name (or your name) then #; press 1 to confirm. tip • Press # to skip voicemail greeting • Press * to go back to beginning of message 4 Press 1 to record a personalized greeting (or press 2 to choose a standard greeting). Follow the prompts to finish. That’s it, you’re finished. 3 Enter your temporary password. (Don’t know your password? Call Live Agent for help.) 4 Press # to begin the set-up process. Follow the prompts and repeat the process for each mailbox. Create a Voicemail Group Distribution List from the Message Centre: 1 Sign into Message Centre at rogers.com/messagecentre 2 Select Voicemail Settings, then choose Voicemail Broadcast. 2 Enter your phone number and voicemail password, then select the Voicemail Settings tab. (Don’t know your password? Call Live Agent for help.) 3 Click New Group, then tap Create Group. 4 Choose a group ID number and select Create. 3 Click Email Address, then click Add; type in your email address, then click Submit. 5 Enter the phone number of a contact you want to add by clicking Add a New Member (no spaces between numbers). Listen to your messages from your email inbox: 6 Repeat Step 5 for each contac; once complete, tap Submit. Once you’re signed up with Message Centre, all voicemail and fax messages will appear in your email inbox – in real time, indicated by a special icon to distinguish them from other emails. To play, simply double-click the message; you can also forward as an email, save, open in a new window, set volume and more. You can also create a Voicemail Group Distribution List by phone: How to manage your Message Centre settings: 1 Dial *98, then press 4221. 1 Visit rogers.com/messagecentre 2 A group number will automatically be assigned. Say the name of the group (e.g., “Project X”), then press 1 to save (or 2 to change it). 3 Enter the phone number of a person you want to include in the group, then follow the prompts to enter subsequent persons. 3 Once logged in, you can change your greeting or email address, password and more. Create up to five separate mailboxes, each with a private password. Once subscribed, here’s how to get set up: 2 Press a key to select the desired sub-mailbox (0 for the main, or first one; 1–4 for each box). Like sending a group email, voicemail broadcast lets you send a voicemail message to several people at once. 2 Enter your 10-digit phone number and voicemail password (same password used to access your voicemail over a phone). Multi-Mailbox 1 Dial *98 from your business phone. Just like your email inbox, Message Centre allows you to download voicemail messages and faxes. Listen, forward, save or delete, just like you do with email. And when a new message comes in, you’re notified immediately. 1 Once you’ve activated your Business Voicemail account (see left), visit rogers.com/messagecentre Set up Business Voicemail in a few minutes. Here’s how: 2 Follow the prompts by entering in your new voicemail password (must be 4–10 digits); press 1 to confirm. Voicemail Broadcast Getting Started with Message Centre: Getting Started 1 Dial *98 from your business phone and enter your temporary password followed by #. (Hint: your temporary password is the last four digits of your phone number.) Message Centre Note tip To call voicemail when you’re out of the office, dial your business number; once you hear your greeting, press 9, select the mailbox you want, then your password. good to know Voicemail broadcast only works for Rogers wireless or Rogers business phone numbers. PBX Fraud Private Branch Exchange Fraud is a global concern for all businesses. Essentially a computer system used to route calls to internal phones and outgoing lines, PBX fraud occurs when an unauthorized third party gains access to a phone system, likely using it to place costly long-distance calls – using your company’s equipment remotely, at your expense. Here’s how Rogers Business Phone customers can avoid PBX fraud: Change your default voicemail password as soon as possible. Choose a secret password at least six digits in length, and frequently change it (say, every other month). Make sure your password(s) are unique and not easily guessable (e.g., not 1-2-3-4-5-6 or the last six digits of your phone number). Remove all unused or unassigned mailboxes. Voicemail Reinvented 04 05 need help? Call Rogers Live Agent at 1 866 727-2141 to speak to a dedicated business consultant, or visit rogers.com/business Business Online Manager Customize and manage your Business Phone features – all online. Customize and manage your phone whenever you want – forward calls to your mobile for the afternoon, create a unique ring and more – all online. Call Forwarding Waiting for a call but not in the office? Have all or just specific numbers forwarded to a mobile phone or another land line. You can also forward calls if your line is busy or goes unanswered. Forward all calls Getting Started 1 Log into rogers.com/ businessonlinemanager and click Forwarding. Before getting started you’ll need to create or log into your My Rogers account. 2 Click Manage Settings on the Forward All Calls option. 1 Go to rogers.com and click Register. Follow the registration steps, then log in. 3 Select which number you want calls forwarded to. 2 Once you’re logged in, select the Business Phone number you’d like to manage, then click Continue. From here, you’ll see a wide selection of business-related calling features and tools. 4 Click Next and then Confirm to save. Forward only specific calls tip If you can’t select call forwarding, it means you’re already subscribed to a feature that conflicts with this service. Reconfigure your options to subscribe. To deactivate Forward All Calls, return to rogers.com/ businessonlinemanager and click the Forwarding tab. Then click Configure on the Do Not Forward Calls option. Click Confirm. Create a list of phone numbers you want forwarded to another number. Create “My Business Associates” list tip 1 Log into rogers.com/ businessonlinemanager and click Forwarding. 2 Click Manage My Business Associates – Forward List. 3 Select Add a new number to My Business Associates – Forward List. The ability to forward busy or unanswered calls is only available to customers who don’t also subscribe to voicemail. 4 Enter the number then click Add and Save Changes. Repeat process to add more phone numbers to the list. Forward “My Business Associates” Calls: 1 Log into rogers.com/ businessonlinemanager and click Forwarding. 2 Click Configure on the Forward My Business Associates option. 3 Select which number you want the calls forwarded to. 4 Click Next and then Confirm. To deactivate this service, repeat the above steps but click Do Not Forward My Calls after clicking Forwarding and Configure. Click Confirm to save. good to know call forwarding facts If you forward your calls to a number outside your local calling area, the usual longdistance charges will apply. Business Online Manager 06 07 If someone tries to call you while call forward is on, your phone will ring briefly to remind you that the service has been activated. You can still make outgoing calls, but you can’t receive any at that number. need help? If you subscribe to call hunting you won’t be able to order call forwarding on phone lines in the hunt group. Call Rogers Live Agent at 1 866 727-2141 to speak to a dedicated business consultant, or visit rogers.com/business Call Screening With call screening you can reject incoming calls from up to 30 numbers. Callers on your list will hear a recording indicating that their call is not accepted. Take control over who can call you by specifying which calls can reach you, and when you want to receive them. Activate Call Screening So specific numbers can’t reach your business number. 1 Log into rogers.com/businessonlinemanager and click Call Screen. 2 Click Manage Settings on the Call Screen option, then click Confirm. Add a number to your Unwanted Caller List 1 Log into rogers.com/businessonlinemanager and click Call Screen. 2 Click Manage View Call Screen. Allow Calls from “My Business Associates” All other callers will hear an announcement you’re not receiving calls from their number at this time. Allow Calls from “My Business Associates” 1 Log into rogers.com/businessonlinemanager and click Call Screen. 2 Click Configure on the Allow Calls from My Business Associates option, then click Confirm. 3 Enter in the phone number, then click Add and Save Changes. To deactivate this service, follow the above instructions but click Everyone Can Call Me option under Configure. Confirm to save. activate “Block Unwanted Callers” add a “My Business Associates” number 1 Log into rogers.com/businessonlinemanager and click Call Screen. 1 Log into rogers.com/businessonlinemanager and click Call Screen. 2 Click Configure on the Block Unwanted Callers option. 2 Click Manage My Business Associates – Call Screen List. 3 Select the desired settings, then click Next and Confirm. To deactivate Block Unwanted Callers, follow the above steps but click Everyone Can Call Me under the Configure tab. Click Confirm to save. Business Online Manager 08 09 Do Not Disturb Block a Number On a deadline? Make it so all calls go to voicemail or to a busy signal. You can also manage call screening from your phone. Here’s how: Activate Do Not Disturb 1 Dial *60, then press #. 1 Log into rogers.com/businessonlinemanager and click Call Screen. 2 Enter the 10-digit number you’d like to block, then press # again. 2 Click Configure on the Do Not Disturb option. 3 To add the last number that called you, simply dial *60, press #, then press 1 and #. 3 Select your desired settings, then click Next and Confirm. To deactivate Do Not Disturb, follow the above instructions but select Everyone Can Call Me under Configure. Confirm to save. How to unblock a number: tip Turn on call screening: Dial *60, then press 3. Turn off call screening following the same process. 1 Dial *60, then press #. 2 Enter the 10-digit number you want to unblock, then press #. 3 To remove all number from your list, dial *60 and press #. Then press 8 followed by #. 3 Select Add a New Number to My Business Associates – Call Screen List. 4 Type in the number, then click Add and then Save. need help? Call Rogers Live Agent at 1 866 727-2141 to speak to a dedicated business consultant, or visit rogers.com/business Ring Settings good to know Who’s calling? Add numbers to a My Business Associates Unique Ring List so when you hear a special ring (e.g., one short ring followed by a long ring and another short ring), you know who’s on the line. Add a number to your Business Associates Unique Ring List Activate “Business Associates Unique Ring” feature 1 Log into rogers.com/ businessonlinemanager and click Ring Settings. 1 Log into rogers.com/ businessonlinemanager and click Ring Settings. 2 Click Manage Business Associates – Unique Ring List. tip Ring settings are only available to voicemail subscribers. 3 Select Add a new number to my Business Associates – Unique Ring List. 4 Enter the number, then click Add and then Save. Business Online Manager 10 11 2 Click Configure on the Business Associates – Unique Ring option. unique ring You can add a unique ring for long-distance callers or customize the number of rings allowed before a call is sent to voicemail. For these settings, visit rogers.com/ businessonlinemanager for more info. Contacts good to know Manage your business contacts online for fast reference and to add, remove or amend info. status update Not sure which features you have turned on or off? The Quick Status window at the bottom right-hand side of the page indicates active features. Add a new contact 1 Log into rogers.com/businessonlinemanager and click Contacts. 2 Click Add a New Contact. Type in the contact details and click Save. To edit this information, click Edit beside the contact link, make the changes, then click Save. Note To delete a contact, follow the above directions, but click Delete instead of Add. 3 Select Yes to identify your Business Associates with a unique ring. Then click Next and Confirm. Note To deactivate Business Associates Unique Ring, follow the above directions, except select No for Identify My Business Associates with a unique ring under Configure. Then click Next and Confirm. need help? Call Rogers Live Agent at 1 866 727-2141 to speak to a dedicated business consultant, or visit rogers.com/business Business Internet Find the plan that’s right for you Boost your business with the reliable speed, security and flexibility of Rogers Business Internet. Support your business with fast and reliable connection speeds (up to 30 Mbps downloads), robust online protection and tools for multiple email and webmail accounts, e-commerce and much more. Which Rogers Business Internet service is right for your business? Getting Started What are the options? Besides download/upload speeds, you need to determine if your business requires web hosting and design support, dedicated email addresses, static or dynamic IP connectivity and more. For example, a business with a relatively small team and basic internet needs might only need Rogers’ Business Internet Fast or Business Internet Faster service, compared to, say, a larger company, which would most benefit from Business Internet Fastest, Business Internet Dedicated or Business Internet LS. The charts, at right, provide an overview of Business Internet plans based on speed, storage, protection and other details and options. Business Internet Fast Business Internet Faster Business Internet Fastest Business Internet LS Business Business Internet Internet Dedicated Lite Dedicated Are you/will you be running your own server on premises (mail, web, ftp, etc.)? Do you need more than 1 IP address? Do you primarily use the internet for surfing and email? Do you have more than 5 employees using the internet simultaneously? More than 10 employees? Are you running a home-based business? From security features to speed and storage, there’s something for every business good to know Is your business web-ready? Modem Configuration† 3.0Mbps download 8.0Mbps download (download/upload speed) 640kbps upload 800kbps upload @Rogers E-mail 5 9 accounts Rogers Business Internet offers more than just a web connection. Services and solutions range from registering or transferring a domain, email migration, website design, e-commerce implementation, web hosting and email packages and more. Do it yourself with a variety of easy-to-use tools or let Rogers’ professional consultants build it for you. Find more information about services and package options at rogers.com/business or call Live Agent at 1-866-727-2141 to speak to a dedicated business consultant. E-Mail Storage Attachment Max Size 12Mbps download 1Mbps upload 30Mbps download 1Mbps upload 6Mbps download 800kbps upload 10Mbps download 1Mbps upload 9 9 9 9 Unlimited Primary Unlimited Secondary Unlimited Primary Unlimited Secondary Unlimited Primary Unlimited Secondary Unlimited Primary Unlimited Secondary Unlimited Primary Unlimited Secondary Unlimited Primary Unlimited Secondary 20 MB 20 MB 20 MB 20 MB 20 MB 20 MB Dynamic/Static IPs 1 Dynamic IP 1 Dynamic IP* 1 Dynamic IP* 1 Dynamic IP* 5 Static IPs 5 Static IPs Technical Support 24/7 24/7 24/7 24/7 24/7 24/7 Spam protection E-Mail Anti-Virus Web mail access † Modem Configuration - Both upload and download speeds are specific to Ontario and New Brunswick. *Additional Dynamic IPs can be obtained through member services (5 IP maximum). Business Internet 12 13 need help? Call Rogers Live Agent at 1 866 727-2141 to speak to a dedicated business consultant, or visit rogers.com/business Stay Protected Apps are where it’s at Shield against identity fraud and harmful viruses. Speed and reliability are essential components to online connectivity, but your company can also benefit from other handy services offered by Rogers Business Internet. These optional applications include backing up your important data, sending and receiving faxes conveniently through email and the ability to publish email newsletters. In 2009 more than 10,000 Canadians filed complaints regarding email or internet fraud – reporting losses of more than $14 million. But it’s not just spam that’s causing us trouble: spyware, viruses and accidentally acquired files can instantly render your PC useless. Anti-Virus protects against virus attacks (including Trojan horses and worms) via a virus-detection engine. With this in mind, Rogers Online Protection shields you from these virtual – yet very real – dangers. AntiSpyware defends against spyware installation by detecting and quarantining spyware before it enters your PC. Firewall prevents unauthorized internet users from accessing private networks connected to the internet. Content Filtering offers option of setting up limited profiles so employees can’t access certain online content at work. Add to this a performanceenhancing tool plus tech support and you can rest easy; you’ve never been safer. Note Not available for Apple computers. Fraud Protection blocks “phishing” websites that only exist to swipe confidential information, such as bank account numbers and passwords, without your permission. Note Business Internet 14 15 wireless network security service helps secure home networks and when connected to public Wi-Fi hotspots. pc optimizer improves computer performance with defragmentation and cleanup tools, which can be run on-demand or at scheduled times. privacy controls helps users manage their online privacy including cookies, local cache, surfing history files, etc. Data Secure Backup Internet Fax Announcer Pro rogers.com/datasecure rogers.com/internetfax rogers.com/announcerpro Business owners know it’s critical to back up company and customer information on a regular basis in case of a crippling virus, equipment failure, software or hardware theft or human error. With Rogers Data Secure Backup your files are automatically backed up and stored for safekeeping. Need to access this vault? Access this passwordprotected data from any internetconnected computer. No more dedicated fax numbers, busy signals, paper jams or costly junk faxes that use up paper and toner. Rogers Business Internet Fax, an online fax solution, turns your email inbox into a virtual fax machine capable of receiving and sending faxes. The files, delivered as PDFs or TIFF images, can be viewed whether you’re at the office or you’re viewing your inbox through webmail. Design and publish email newsletters to contact your customers, notifying them of products or promotions, and to ensure your company stays top-of-mind. Rogers’ Announcer Pro offers a number of drag-and-drop templates and tools to easily create an HTML-based email message. Plus, you’ll receive detailed reporting on who read the newsletter, what links were clicked on and more. Online Protection costs vary according to the number of business licences required. For more information, visit rogers.com/businessprotection or call 866-727-2141 to speak with a business representative. need help? Call Rogers Live Agent at 1 866 727-2141 to speak to a dedicated business consultant, or visit rogers.com/business Business Television Introducing Rogers Business TV, your workday source for news and entertainment. TV isn’t just for leisure time. Keeping abreast of news is part of the workday. And if your business is retail, offering high-quality TV or commercialfree music creates a more vibrant atmosphere than stocking a few well-thumbed magazines. Getting Started There’s always something good on, but with so many channels available, finding that something can be a challenge. The Rogers Quick Start menu makes it easy to navigate hundreds of channels to find exactly what you’re looking for. Here’s how: 1 Access Quick Start by pressing the Guide button on your Rogers remote. Whatever you were watching will continue to play in the upper right-hand corner of the screen, but now you’ll also see a list of options to the left. 2 Select your option using the Up and Down buttons on your Rogers remote and press OK/Select. 3 To go back one menu item, simply press the Left arrow. 4 To see your channel listings in the Interactive Program Guide, press the Guide button again. good to know Rogers On Demand You can use your Rogers remote to fast-forward, rewind, pause, play and stop prime-time TV On Demand. If your Rogers remote has a switch in the bottom right to choose between VOD and VCR, ensure it’s set to VOD (Video On Demand). Hit the yellow A button to see an on-screen display of all Rogers On Demand controls available. Use the Play button or Up Arrow to play. Use the Stop button or Down Arrow to stop. Use the FFWD or Right Arrow to fast-forward. Use the RWD or Left Arrow to fast-rewind. Prime Time Rogers On Demand recently became available to Rogers Business TV subscribers. After all, why should homebodies get all the fun stuff? The only difference: Business TV subscribers access Rogers On Demand on Channel 940 and can’t access paid movies. 1 Visit Channel 940 on your Rogers digital cable box and hit the yellow A button to proceed. 2 Use the navigation keys and the OK/Select button to navigate through the list of available On Demand programs. 3 Select a category and press the OK/Select button to see all the available options. Quick Start Features What’s on Find suitable programming for co-workers and customers. Launch guide See what’s on up to seven days in advance. PVR Listings Have a Personal Video Recorder (PVR) in your Rogers Digital Box? Pull up your recorded programs list here. high definition channels Quickly check out a wide selection of high-definition channels available. free preview Get a sneak peek of specialty channels and check back often for new content. News mix See six news channels at the same time. Follow news from around the world as it develops. 4 Highlight the On Demand programming you’d like to view and hit the OK/Select button to confirm your choice. Business Television 16 17 need help? Call Rogers Live Agent at 1 866 727-2141 to speak to a dedicated business consultant, or visit rogers.com/business Restart Quick Fix Try these self-help quick fixes to get your cable TV service back up and running without delay – and without having to call technical support. 1 Press Guide on your Rogers remote, then choose Self Service and select Need Help? 2 Wait about 15 seconds and follow the on-screen instructions. In about five minutes your Rogers digital box will reset itself. 3 Turn on your digital box with your Rogers remote by first pressing the CBL button, followed by the PWR button. If you don’t see the picture, be sure your television is set to the correct input; that might be Video 1 or Channel 3 or 4 depending on your equipment and how the digital box is connected. Business TV Advanced Tips Get HD content and digital music Fill the office, store or waiting room with commercial-free digital music, or entertain waiting customers (not to mention your staff) with highdefinition TV (HD digital box required). Try your hand at some advanced cable tips such as turning your Rogers remote into a universal clicker or taking advantage of Picture-in-Picture view. good to know 2 Press 9-9-1. The TV button will blink twice. 3 Point the remote at the TV and then press the PWR button. 4 Repeatedly press and release the Ch+ button until your remote finds a match and your TV turns off. Start at Channel 500 and keep pressing the Up button on your Rogers remote to discover all the pristine picture quality and brilliant sound of HD channels. Press Guide to find favourites using the Quick Start menu. 5 Once your TV turns off, press the Setup button to lock the code. The TV button will blink twice. Press the PWR button to turn on your TV. 6 To set your Rogers remote to control volume (and mute) on your TV, press the TV button and it will blink once. Press and hold the Setup button until the TV button blinks twice. Enter 9-9-3. Press and release the TV button and now you can control the volume and mute on your television. 7 If you’d like the Rogers remote to control your other components, such as a DVD player, repeat Tips 1 through 4, but instead of pressing the TV button, press DVD or Aux. music How to record a show on your PVR If your Rogers digital box has a PVR, you can fast-forward or rewind live TV, record your favourite programs and sporting events for playback later or pause if you need to leave the room. 1 Open the interactive Program Guide by clicking the Guide button twice. 2 Highlight a program you’d like to record, then press OK/Select. 3 Press the red REC button. 4 Follow the onscreen prompts to choose how many episodes you’d like to save to the PVR (one or all), how often to record the program and how long you’d like to save the recordings. tip You can record a show you’re currently watching at any time by pressing the REC button. Note Digital Music service is sold separately. Call 1-866-748-1870 to order. Turn your remote into an all-in-one, universal remote that can also control the TV, DVD player and sound system. 1 Turn on your TV and press the TV button. The button will blink once. Then press and hold the Setup button until it blinks twice. Television Rogers Business TV subscribers can tune in and rock out to nearly 40 digital commercialfree music stations. You’ll find something that suits your tastes, regardless of what some tastes may be. A few favourites include Pop Hits (712), Dance (714) and Rock (723). Make your Rogers remote universal good to know How to use Picture-in-Picture Your television doesn’t need to have picture-in-picture functionality if you’d like to watch any two TV shows at once. With Rogers Business TV, you can set one show full-screen and another in a smaller window. Here`s how: 1 Be sure you’re watching a show with no other menu screens open (such as the Interactive Program Guide). Press Exit on the Rogers remote to return to full-screen viewing. 2 Press the On/Off button on the Rogers remote to activate Picture-inPicture. The last channel you were on will appear in a corner of the main screen. Change channels on the smaller window by pressing the + and – buttons on the remote. (Note: You will only hear audio for the channel on the main screen.) 3 Press the Swap button on the Rogers remote to swap the channels (switch the video in the small window to the main screen). You can also move the smaller window to a different corner of the main screen by pressing the Move button. 4 To deactivate Picture-in-Picture, press the On/Off button again and the smaller window will disappear. Business Television 18 19 need help? Call Rogers Live Agent at 1 866 727-2141 to speak to a dedicated business consultant, or visit rogers.com/business Business Billing Invoices depicted are samples for reference only and do not reflect actual charges. Sample rates and taxes have been calculated for a customer in Ontario. Why are the charges on my first bill different than what I expected? Got a question about your bill? Visit rogers.com/mybusinesscablebill to view a first-bill explainer Your first bill includes partial charges from your activation date to the end of your first cycle, as well as the regular, monthly charges. All billing charges are laid out in easy-to-follow sections, beginning on the first page, which lists the type of charge (e.g., Business Internet, Business Phone) and the page where the charges appear. As well, any adjustments and savings are shown, plus your previous balance, payment due date and more. rogers.com/business Check out Rogers Business products and services on this self-serve website 1-866-727-2141 Speak live to a Rogers Business Consultant, Monday through Friday, from 8 a.m. to 8 p.m.