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Business Communication Manager (BCM): Expansion Module & Central Answering Position (KIM, KEM, CAP) documentation clarifcation BULLETIN ID: PUBLISHED: STATUS: REGION:
2009009935, Rev 1 2009-12-18 Active APAC CALA EMEA GC NA PRIORITY: Information TYPE: Bulletin
Background: This bulletin in intended to clarify the configuration options for the terminal (telephone set) expansion modules that are supported by the Business Communication Manager (BCM) family of products. This bulletin will clarify both the limitations of the physical devices that can be attached to the terminals as well as the administrative setting that can be applied to terminals with expansion modules. The physical expansion devices for each of the terminals will be described first followed by the configuration option that can be applied. This bulletin is clarifying the information in the following end user documents regarding the Central Answering Position (CAP), the Key Indicator Modules (KIM) and the Key Expansion Modules (KEM). For the remainder of this document, all key expansion modules (KIMs and KEMs) will be referred to as KEMs (unless otherwise indicated). This bulletin is to be used in the interim until the end user documentation is updated with this information during the next major release.
Analysis: End User Documentation
Physical terminal expansion modules --------------------------------------------------------------------------
BUSINESS COMMUNICATION MANAGER (BCM): EXPANSION MODULE & CENTRAL ANSWERING POSITION (KIM, KEM, CAP) DOCUMENTATION CLARIFCATION
2009009935, REV 1
The terminals portfolio supported by BCM includes a number of hardware accessories that expands the number of programmable keys available on the terminals. This allows for fast access to speed dial or auto dial functionality, as well as allowing a central attendant or secretary to view the call status of a large number of people or departments. When an expansion module (KEM) is connected to a terminal (default configuration), they are also referred to as ordinary KEMs (or oKEM). The specific characteristics of each of these accessories is summarized in the following table and covered in more detail in the following sections. Summary Table:
Key Expansion Module for the Business Series Telephone (BST) --------------------------------------------------------------------------
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The BST Central Answering Position is an expandable desktop telephone that allows administrative assistants and emergency contact centers the ability to centralize and efficiently distribute calls. By attaching the T24 Key Indicator Module (KIM) directly to the T7316E, office administrators and emergency contact centers can transform the pace and efficiency of their operations while maintaining an exceptional level of customer service. T24 Product features: BCM and Norstar compatible Two versions of the T24 are available (Enhanced for line appearances and Ordinary for features and auto dialers) Multi-line with multi-segment call appearance icons 24 programmable buttons for lines/features/autodials Busy Lamp Field/Direct Station Select support Multiple appearances of hunt groups Multiple line appearances 4 T24s per T7316E without power supply 9 T24s per T7316E with power supply Desk or wall mount Colors: charcoal and platinum IP Key Expansion Module for the IP Phone 2000 Series --------------------------------------------------------------------------
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The IP Key Expansion Module (IP KEM) is a hardware accessory that expands the number of programmable keys on the IP 2002 and the IP 2004. This allows fast access to speed dial functionality, as well as allowing a central attendant or secretary to view the call status of a large number of people or departments. The IP KEM requires BCM 4.0. The IP KEM provides: Hardware module to expand line/feature buttons Self-label display to customize desktop Connects via accessory port on IP 2002 or IP 2004 phones Powered by host phone via accessory port BCM will support up to 4 KEMs per 2000 Series IP phone A maximum of 12 IP phones with IP KEMs per BCM can be operated in the advanced mode.
The IP Phone 1200 Series includes two Key Expansion Modules to provide flexibility for adding more keys to the IP Phone 1220 and IP Phone 1230. The extra keys can be programmed as auto-dialers for one-touch calling, and will provide busy lamp field indication for users on the BCM system. This allows these phones to better serve the needs of attendant and receptionist functions, and increase productivity for any user. Key features include: LCD Expansion Module for the IP Phone 1200 Series offers 12 keys per module, scalable to 7 LCD KEMs on an IP Phone 1220 or 1230 LED / Paper Label Module for the IP Phone 1200 Series offers 18 keys per module, with LED indicators for line status and an easy-to-use paper labeling system, scalable to 4 LED Paper-Label KEMs on an IP Phone 1220 or 1230. IP Key Expansion Module for IP Phone 1100 Series --------------------------------------------------------------------------
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BUSINESS COMMUNICATION MANAGER (BCM): EXPANSION MODULE & CENTRAL ANSWERING POSITION (KIM, KEM, CAP) DOCUMENTATION CLARIFCATION
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The IP Phone 1100 Series includes a Key Expansion Module that provides up to 18 additional line/programmable feature keys per module. The module is supported on the IP Phone 1120E and the IP Phone 1140E. Configuration option - CAP Assignment -------------------------------------------------------------------------A CAP (Central Access Point) station acts as a central answering and monitoring point for a group or a business. Any terminal that has an expansion module attached (oKEM) can be configured to be a CAP. When a terminal is assigned to be a CAP, the expansion module is now referred to as an enhanced KEM (eKIM or eKEM). Assigning a station to be a CAP enhances the expansion modules capability to also include access to and monitoring of lines in addition to stations. You can configure a total of 12 CAP stations on a BCM50 or 24 on a BCM450 using the CAP assignment setting. Please note that the CAPs can be any mixture of terminal type as this assignment is independent of the hardware type. Table 2 from above is repeated here with an additional column to show the maximum number of eKEMs that are supported on each terminal type.
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BUSINESS COMMUNICATION MANAGER (BCM): EXPANSION MODULE & CENTRAL ANSWERING POSITION (KIM, KEM, CAP) DOCUMENTATION CLARIFCATION
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In summary, the main difference between oKEMs and eKEMs is the following: - oKEMs provide additional buttons to access and monitor stations. - eKEMs provide additional buttons to access and monitor status and lines. - oKEMs and eKEMs provide additional buttons for fast access to auto dialers and speed dialers. - Assigning a station with KEMs attached as a CAP (in OAM), changes the KEMs from oKEMs to eKEMs.
Recommendations: Configuring CAP assignment 1. Ensure that the telephone you want to use for a CAP station is configured and working. 2. Ensure that the CAP/KIM module has been installed on the appropriate telephone. 3. In the Element Manager, open the Telephony folder followed by Global Settings, and select Cap Assignment. 4. The CAP # window appears.
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5. Type the DN in the Set DN field for the telephones that you want to designate as a CAP station. 6. Click on the next CAP to add another CAP station, or click elsewhere on the navigation tree to save the setting.
Required Actions: See Recommendations
Attachments: There are no attachments for this bulletin
Products and Releases: The information in this bulletin is intended to be used with the following products and associated releases: PRODUCT
RELEASE
BCM-BCM-BCM1000 Global BCM-BCM-BCM1000 N.A. BCM-BCM-BCM200 Global BCM-BCM-BCM200 N.A. BCM-BCM-BCM400 Global BCM-BCM-BCM400 N.A. BCM-BCM-BCM450 R1 BCM-BCM-BCM50 Global Page: 7 of 9
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BCM-BCM-BCM50 N.A. BCM-BCM-BCM50 R2 Global BCM-BCM-BCM50 R2 N.A. BCM-BCM-BCM50 R3 Global BCM-BCM-BCM50 R3 N.A. BCM-BCM-BCM50a Global BCM-BCM-BCM50a N.A. BCM-BCM-BCM50a R2 Global BCM-BCM-BCM50a R2 N.A. BCM-BCM-BCM50a R3 Global BCM-BCM-BCM50a R3 N.A. BCM-BCM-BCM50b R2 Global BCM-BCM-BCM50b R3 Global BCM-BCM-BCM50ba R2 Global BCM-BCM-BCM50ba R3 Global BCM-BCM-BCM50be R2 Global BCM-BCM-BCM50be R3 Global BCM-BCM-BCM50e Global BCM-BCM-BCM50e N.A. BCM-BCM-BCM50e R2 Global BCM-BCM-BCM50e R2 N.A. BCM-BCM-BCM50e R3 Global BCM-BCM-BCM50e R3 N.A. Phones & Accessories-IP-EM 1100 Phones & Accessories-IP-EM 2000 Phones & Accessories-IP-ExpMod 12 Key Phones & Accessories-IP-ExpMod 18 Key Phones & Accessories-IP-IP Phone 1110 Phones & Accessories-IP-IP Phone 1120E Phones & Accessories-IP-IP Phone 1140E Phones & Accessories-IP-IP Phone 1150E Phones & Accessories-IP-IP Phone 1165E Phones & Accessories-IP-IP Phone 1210 Phones & Accessories-IP-IP Phone 1220 Phones & Accessories-IP-IP Phone 1230 Phones & Accessories-IP-IP Phone 2001 Phones & Accessories-IP-IP Phone 2002 Phones & Accessories-IP-IP Phone 2004 Phones & Accessories-IP-IP Phone 2007 Page: 8 of 9
BUSINESS COMMUNICATION MANAGER (BCM): EXPANSION MODULE & CENTRAL ANSWERING POSITION (KIM, KEM, CAP) DOCUMENTATION CLARIFCATION
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Phones & Accessories-Digital-T7100 Phones & Accessories-Digital-T7208 Phones & Accessories-Digital-T7316 Phones & Accessories-Digital-T7316E Phones & Accessories-Digital-T7406 Phones & Accessories-Digital-T7406E
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Copyright 2009 Nortel Networks. All rights reserved. Information in this document is subject to change without notice. Nortel assumes no responsibility for any errors that may appear in this document. The information in this document is proprietary to Nortel Networks. Nortel recommends any maintenance activities, such as those outlined in this bulletin, be completed during a local maintenance window. Nortel, the Nortel logo, and the Globemark design are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.
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