Bwx 120 Pcmcia Modem User Guide

Transcript

BWX 120 PCMCIA Modem User Guide August 1, 2009 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-16321-03 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense. You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: • Turn the television or radio antenna until the interference stops. • Move the equipment to one side or the other of the television or radio. • Move the equipment farther away from the television or radio. • Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.) Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CCVP, the Cisco logo, and Welcome to the Human Network are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networkers, Networking Academy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0711R) WiMax and Mobile WiMax are trademarks of the WiMax Forum. Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental. BWX 120 PCMCIA Modem User Guide © 2009 Cisco Systems, Inc. All rights reserved. C O N T E N T S CHAPTER 1 Safety Information CHAPTER 2 Regulatory Information CHAPTER 3 Introduction CHAPTER 4 Package Inventory CHAPTER 5 BWX 120 PCMCIA Modem Models CHAPTER 6 Minimum Computing Requirements CHAPTER 7 Physical Characteristics CHAPTER 8 BWX 120 PCMCIA Modem Features CHAPTER 9 Installing the BWX 120 PCMCIA Modem CHAPTER 10 Accessing the Internet CHAPTER 11 Removing the BWX 120 PCMCIA Modem CHAPTER 12 Indicator Light CHAPTER 13 Troubleshooting CHAPTER 14 Installing BWX Modem Diagnostics Tool CHAPTER 15 Troubleshooting Using BWX Modem Diagnostics Tool 1-1 2-1 3-1 4-1 5-1 6-1 7-2 8-1 9-1 10-1 11-1 12-1 13-1 14-1 15-1 The Menu Bar 15-1 The Session Menu 15-1 The View Menu 15-1 The Help Menu 15-1 BWX 120 PCMCIA Modem User Guide OL-16321-03 iii Contents The Window Option Buttons 15-2 The Connection Status Window The Modem ID The Icons 15-2 15-2 15-3 The Signal Strength and Signal Quality Bars 15-3 How to Increase the Strength and Quality of the Signal The History Graphs The Parameters 15-4 15-5 15-5 The Configuration Window The Trend Analysis Window The Statistics Window The About Window 15-6 15-7 15-9 15-11 CHAPTER 16 Manually Upgrading the BWX Modem Diagnostics Tool CHAPTER 17 Uninstalling The BWX Modem Diagnostics Tool Software CHAPTER 18 Care & Maintenance CHAPTER 19 Upgrading the BWX 120 PCMCIA Modem Software CHAPTER 20 What Could go Wrong During the BWX 120 PCMCIA Modem Update APPENDIX 21 16-1 18-1 BWX 120 PCMCIA Modem - PC Troubleshooting PC Operating Systems 19-1 22 20-1 21-1 21-1 Results of Correct BWX Modem Diagnostics Tool Installation APPENDIX 17-1 End User License Agreement 21-1 22-1 BWX 120 PCMCIA Modem User Guide iv OL-16321-03 CH A P T E R 1 Safety Information To optimize safety and expedite installation and service, read this section. Follow all warnings, cautions, and instructions marked on the equipment and included in this document. To aid in the prevention of injury and damage to property, cautionary symbols have been placed in this document to alert the reader to known potentially hazardous situations, or hazards to equipment or procedures. The symbols are placed before the information to which they apply. However, any situation that involves heavy equipment and electricity can become hazardous, and caution and safety should be practiced at all times when installing, servicing, or operating the equipment. Caution Warning Caution Symbol - possible equipment or property damage. Warning Symbol - could cause personal injury or otherwise be hazardous to your health Cisco, expressly requires that when using Cisco electronic equipment always follow the basic safety precautions to reduce the risk of electrical shock, fire, and injury to people and/or property. 1. Follow all warnings and instructions that come with the equipment. 2. Do not use the equipment while you are in a bathtub, shower, pool, or spa. Exposure of the equipment to water could cause severe electrical shock or serious damage to the equipment. 3. Do not allow any type of liquid to come in contact with the equipment. Unplug the equipment from the power source before cleaning. Use a damp cloth for cleaning. Do not use any soaps or liquid cleaners. 4. Follow all airport and FAA regulations when using the equipment on or near aircraft. 5. Do not use the BWX 120 PCMCIA Modem near medical equipment, life support equipment, or any equipment that may be susceptible to any form of radio interference. In such areas, the BWX 120 PCMCIA Modem must be powered off. 6. The driver or operator of any vehicle should not operate the BWX 120 PCMCIA Modemwhile in control of a vehicle. Doing so will detract from the driver or operator’s control and operation of the vehicle. 7. Do not disassemble the equipment. Removing covers exposes dangerous voltages or other risks and also voids the warranty. Incorrect reassembly can cause equipment damage or electrical shock. Only an authorized repair technician should service this product. 8. Do not expose the equipment to extreme hot or cold temperatures. BWX 120 PCMCIA Modem User Guide OL-16321-03 1-1 Chapter 1 9. Safety Information Do not use the equipment under the following conditions: – When the equipment has been exposed to water or moisture. – When the equipment has been damaged. – When the equipment does not operate properly or shows a distinct change in performance. BWX 120 PCMCIA Modem User Guide 1-2 OL-16321-03 CH A P T E R 2 Regulatory Information The BWX 120 PCMCIA Modem has been tested with a typical laptop computer with a side loading PCMCIA bay. This BWX 120 PCMCIA Modem must not be co-located or operated in conjunction with any antenna (other than the one furnished by Cisco and included in the package) or transmitter. Use of this device in any other configuration may exceed the FCC, ETSI, or other regulatory bodies RF Exposure compliance limit. If this equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, the user should try to correct the interference by one or more of the following measures: 1. Re-orient or relocate the receiving antenna, 2. Increase the separation between the equipment and the receiver, 3. Consult the dealer or an experienced radio technician for additional suggestions. FCC guidelines stipulate that the antenna should be more than 2.5 cm (1”) from bystanders and 1.2 cm (0.472”) from the user. When in use, the antenna should be pointed vertically upward. When using the Desktop Antenna with the BWX 120 PCMCIA Modem, a minimum distance of 20 centimeters (8 inches) is required from the user or bystander. This product conforms with the Australian Standard for Human Exposure to Radiation at a distance of 2.5 cm. Closer contact; such as touching the aerial will result in radiation in excess of safe limits. SAR, or Specific Absorption Rate, is the measurement for the rate at which electromagnetic energy is absorbed by the human body during exposure. The FCC states the body SAR limit is 1.6 W/kg. The highest reported SAR value for the BWX 120 PCMCIA Modem is 0.560 W/kg. Note This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. BWX 120 PCMCIA Modem User Guide OL-16321-03 2-1 Chapter 2 Regulatory Information If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: > Re-orient or relocate the receiving antenna. > Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. > Consult the dealer or an experienced radio/TV technician for help. BWX 120 PCMCIA Modem User Guide 2-2 OL-16321-03 CH A P T E R 3 Introduction Congratulations! Your BWX 120 PCMCIA Modem is a user-friendly, easy-to-install device that helps you connect wirelessly to the Internet using the PCMCIA port on your laptop computer. The BWX 120 PCMCIA Modem provides complete broadband Internet access to residential and small or home office users without the necessity of professional hardware installation. The BWX 120 PCMCIA Modem provides portable Internet service. A computer with the BWX 120 PCMCIA Modem can be moved from room-to-room, location-to-location, or even city-to-city as long as there is coverage and appropriate reception in the area. This manual will guide you through the simple process of installing the BWX 120 PCMCIA Modem and its monitoring software. BWX 120 PCMCIA Modem User Guide OL-16321-03 3-1 CH A P T E R 4 Package Inventory Please verify the contents of your BWX 120 PCMCIA Modem package. Your package should contain the following: • BWX 120 PCMCIA Modem • BWX 120 PCMCIA Modem Quick Installation Guide • Installation CD that includes the BWX Modem Diagnostic Tool monitoring software, the PC drivers*, and the BWX 120 PCMCIA Modem User’s Guide * The PC drivers are in two folders, one for Windows® Vista Operating Systems and one for Windows 2000 and Windows XP Operating Systems. When you insert the modem, per the installation instructions, the PC will detect the new drivers and automatically select the correct one. WinVista Drivers: netnnpcc_vista.inf netnnpcc_vista.sys Win2K-XP Drivers: netnnpcc.inf netnnpcc.sys If you do not find all of these items in your package, notify your supplier. BWX 120 PCMCIA Modem User Guide OL-16321-03 4-1 CH A P T E R 5 BWX 120 PCMCIA Modem Models The BWX 120 PCMCIA Modem model indicates the frequency in which the BWX 120 PCMCIA Modem will operate (for example, 3.4 GHz). The frequency number appears on the BWX 120 PCMCIA Modem’s label. These are described in the table below. Model Model Number Frequency Range Operating Band 2.3 GHz 2305-2360 BWX 120 PCMCIA Modem 2305-2360 MHz International Only 2.5-2.6 GHz 2.5-2.6 BWX 120 PCMCIA Modem 2500-2686 MHz EBS 3.4 GHz 3410-3525 BWX 120 PCMCIA Modem 3410-3525 MHz WLL 3.5 GHz 3475-3600 BWX 120 PCMCIA Modem 3475-3600 MHz WLL BWX 120 PCMCIA Modem User Guide OL-16321-03 5-1 CH A P T E R 6 Minimum Computing Requirements (See, also Appendix 21, “BWX 120 PCMCIA Modem - PC Troubleshooting”) The following table lists the minimum requirements your computer must meet before using the BWX 120 PCMCIA Modem. Operating System1 Windows 2000, Windows XP, or Windows Vista-32bits. It is assumed the latest Windows service pack is installed on the Operating System. Note The BWX 120 PCMCIA Modem is not supported on MacIntosh or Linux/Unix systems. CPU: Pentium level or higher RAM: 32 MB or the OS minimum, whichever is greater Hard Drive: 85 MB free disk space for the optional BWX Modem Diagnostics Tool1 monitoring software Monitor: 256 colors, 800 x 600 resolution 1. If you are going to upgrade your Operating System after loading the BWX Modem Diagnostics Tool software, you must first uninstall BWX Modem Diagnostics Tool prior to upgrading the OS. Otherwise, the BWX 120 PCMCIA Modem will continue to operate, but the BWX Modem Diagnostics Tool does not work. See Chapter 17, “Uninstalling The BWX Modem Diagnostics Tool Software” in this Guide. BWX 120 PCMCIA Modem User Guide OL-16321-03 6-1 CH A P T E R 7 Physical Characteristics The BWX 120 PCMCIA Modem fits into a standard Type II PCMCIA slot. A 68-pin connector on the end of the modem connects it to the laptop. Two inverted-F antennas reside inside the BWX 120 PCMCIA Modem. All models also have an external antenna. BWX 120 PCMCIA Modem User Guide OL-16321-03 7-2 Chapter 7 Physical Characteristics The image below is a picture of the external antenna in the upright position. To raise the antenna to its upright position, raise the antenna counterclockwise. Do not turn the antenna beyond its upright position. BWX 120 PCMCIA Modem User Guide 7-3 OL-16321-03 CH A P T E R 8 BWX 120 PCMCIA Modem Features • Simple plug-and-play installation. • Indicator light showing power on and synchronization with a Base Station. • OFDMA mode will meet IEEE 802.16e air interface standards. • Portable. • Works in Non Line of Sight (NLOS) conditions, using Smart Beamforming technology. • Automated over-the-air software upgrades. • Optional accessory: Desktop Antenna. (This item is no longer available). BWX 120 PCMCIA Modem User Guide OL-16321-03 8-1 CH A P T E R 9 Installing the BWX 120 PCMCIA Modem The following instructions explain how to install the BWX 120 PCMCIA Modem and its driver software on your computer. Please read all instructions before attempting the installation. Note The laptop should be used preferably on a desk when the Modem is installed. Using the laptop with the Modem close to the body, such as on the lap, is undesirable. Note The screenshots shown in these instructions were taken from a laptop operating with Windows XP. If you have a Windows 2000 or Vista operating system, the screens you see may vary from the screens shown in the instructions. Step Action Step 1 Insert the modem into the Type II modem slot on your computer. Be sure to insert the end that has the 68-pin connector into the modem slot. Step 2 Raise the antenna to the upright position. Step 3 The Found New Hardware message appears indicating the PC sees the modem. Illustration BWX 120 PCMCIA Modem User Guide OL-16321-03 9-1 Chapter 9 Installing the BWX 120 PCMCIA Modem Step Action Step 4 The Welcome to the Found New Hardware Wizard dialog box appears. Select “No, not this time” and click Next. The system responds with a window requesting a CD. Step 5 Insert the CD that came with the modem in the CD-ROM drive. Select the Install the software automatically (Recommended) option and click Next. The system responds by searching for a driver until the Hardware Installation window displays. Illustration BWX 120 PCMCIA Modem User Guide OL-16321-03 9-2 Chapter 9 Step Action Step 6 Click Continue Anyway to install the driver. The system responds by copying files and displaying the Completing the Found New Hardware Wizard window. Step 7 Click Finish to close the Wizard. Step 8 On your Windows Desktop, a message is displayed indicating that the new hardware is installed and ready to use. Installing the BWX 120 PCMCIA Modem Illustration BWX 120 PCMCIA Modem User Guide 9-3 OL-16321-03 CH A P T E R 10 Accessing the Internet Now that your BWX 120 PCMCIA Modem is installed and your computer is on, you should be able to access the Internet (that is, assuming you have signed up with a Service Provider). To access the Internet, open the Web browser that is installed on your computer, (for example, Netscape, Internet Explorer, etc.). Note The example in the procedure below uses Internet Explorer. The Web page used in the procedure is used for illustration purposes. The actual Web page you see depends on your Internet browser settings. To access the Internet, Step Action Step 1 Ensure the light on the top of the modem is blinking. This indicates that the modem is transmitting data and is ready for use. Step 2 Double-click the Internet Explorer icon on your desktop or click START>All Programs>Internet Explorer. The system responds by opening Internet Explorer with a Web page displayed (refer to illustration to the right). Step 3 If the Web page does not display, refer to Chapter 11, “Troubleshooting.” in this manual for more information. Illustration BWX 120 PCMCIA Modem User Guide OL-16321-03 10-1 CH A P T E R 11 Removing the BWX 120 PCMCIA Modem Before you store your BWX 120 PCMCIA Modem in a computer case, you should remove the modem from the PC. Also, turn the antenna to its original down position. Leaving the modem in the PC or the antenna in the upright position while storing the PC in a computer case may damage the modem or the antenna. To properly remove the BWX 120 PCMCIA Modem from your computer, you must first stop the driver software. If you do not stop the driver software first, the following window may appear: To safely remove the BWX 120 PCMCIA Modem, click on the icon indicated in the following illustration. Depending on your computer’s setup, this icon is probably located in the lower-right corner of your computer. BWX 120 PCMCIA Modem User Guide OL-16321-03 11-1 CH A P T E R 12 Indicator Light An indicator light on the top of the BWX 120 PCMCIA Modem’s black encasement provides information about the BWX 120 PCMCIA Modem’s operation. When the light blinks, the BWX 120 PCMCIA Modem is trying to synchronize with a Base Station (BTS). When the light is solid, the BWX 120 PCMCIA Modem has acquired synchronization with a Base Station. Indicator Light BWX 120 PCMCIA Modem User Guide OL-16321-03 12-1 CH A P T E R 13 Troubleshooting If you experience difficulties with your Internet connection after you have installed the BWX 120 PCMCIA Modem driver software, please review Minimum Computing Requirements and BWX 120 PCMCIA Modem - PC Troubleshooting Ensure your computer meets those requirements. Also, review the installation procedures and ensure all steps were completed properly. If you are still experiencing difficulties, troubleshoot using the BWX Modem Diagnostics Tool monitoring software or contact your Service Provider. BWX 120 PCMCIA Modem User Guide OL-16321-03 13-1 CH A P T E R 14 Installing BWX Modem Diagnostics Tool The BWX Modem Diagnostics Tool software assists you in solving connection problems and provides other valuable information. This software is provided on the Installation CD that came in your Modem package. This section explains how to install this software. Note To install BWX Modem Diagnostics Tool on a Windows 2000, you must have administrative privileges. To check your account privileges, open your Control Panel. Double-click on the Users and Passwords symbol. You should see Administrator under the Users tab. Note The screenshots shown in the instructions were taken from a laptop with Windows XP. If you have a Windows 2000 or Vista operating system, the screens you see may vary from the screens shown in the instructions. Step Action Step 1 Before installing the BWX Modem Diagnostics Tool software, shut down all programs, including anti-virus software programs. Step 2 Insert the Installation CD into the CD-ROM drive. Step 3 Open the CD by clicking on the My Computer icon. Double-click the folder named NavDiag or Navini_Diagnostics. The system responds by opening the folder. Illustration BWX 120 PCMCIA Modem User Guide OL-16321-03 14-1 Chapter 14 Step Action Illustration Step 4 Double-click the Windows folder, then on the file navdiag_windows.exe*. Example Installing BWX Modem Diagnostics Tool The system automatically starts the installation of BWX Modem Diagnostics Tool and displays the Navini Diagnostics Language window. Step 5 Select a language, and click OK to continue. The system responds by displaying the License Agreement window. Note Step 6 BWX Modem Diagnostics Tool may automatically attempt to match the language set on your PC under Regional Options. The language selection affects how the BWX Modem Diagnostics Tool displays its screens. If you receive an error message concerning the language, click OK and the BWX Modem Diagnostics Tool defaults to English. At this time, the BWX Modem Diagnostics Tool supports three options: 1. English (U.S.), 2. Español (Spain), and 3. Nederlands (Holland). Read the Licensing Agreement. Select the I Accept option, and click Next to continue. The system responds with the Choose Install Folder window. Note If the License Agreement is not accepted, you cannot install the software. BWX 120 PCMCIA Modem User Guide 14-2 OL-16321-03 Chapter 14 Installing BWX Modem Diagnostics Tool Step Action Step 7 Enter the name of the folder where you wish to install the software. Click Next to continue. The system responds with the Choose Shortcut Folder Note Illustration The default installation folder provided by the software is shown in the illustration. Step 8 Accept the default and click Next to continue. The system responds with the Pre-Installation Summary window. Step 9 Review the contents for accuracy. Click Next to continue. The system responds with the Introduction window. Step 10 Follow the instructions on the Introduction window and click Install. The system responds by installing the software. BWX 120 PCMCIA Modem User Guide OL-16321-03 14-3 Chapter 14 Step Action Step 11 If: The WinPcap program is already installed in your computer. Installing BWX Modem Diagnostics Tool Illustration Then: Do not perform steps 10 through 13. Otherwise: Follow steps 10 through 13 to install it. Step 12 Click Next to install WinPcap. The system responds with the License Agreement window. Step 13 Click I Agree. The system responds by installing the software and displaying the Install Complete window. Note Step 14 You must agree to the License agreement to continue with the Install. Click Done to close the window. BWX 120 PCMCIA Modem User Guide 14-4 OL-16321-03 Chapter 14 Installing BWX Modem Diagnostics Tool BWX 120 PCMCIA Modem User Guide OL-16321-03 14-5 CH A P T E R 15 Troubleshooting Using BWX Modem Diagnostics Tool To open the BWX Modem Diagnostics Tool software application, double-click on the Navini Diagnostics icon on your desktop. Navini Diagnostics.lnk The Menu Bar The menu bar contains the following menu types: Session, View, and Help. These menus have options inside of them for use with the BWX Modem Diagnostics Tool. The Session Menu The only purpose of the Session menu is to close the BWX Modem Diagnostics Tool. Click Session>Close to close the tool. The View Menu The View menu is used to view the Connection Status and Configuration of the BWX Modem Diagnostics tool. Please see The Connection Status Window and The Configuration Window in this manual for more information. The Help Menu The Help menu appears on the top right corner of all the BWX Modem Diagnotics Tool windows. The Help menu gives you two options. The first option, provides help text on the functionality of the BWX Modem Diagnotics Tool program. The second option, About NavDiag, is equivalent to clicking on the About icon. BWX 120 PCMCIA Modem User Guide OL-16321-03 15-1 Chapter 15 Troubleshooting Using BWX Modem Diagnostics Tool The Window Option Buttons The Window Option Buttons On the left side of the window, there are five window option buttons: Connection Status, Configuration, Trend Analysis, Statistics, and About. Each of these windows provides unique capabilities. The Connection Status Window The first button, Connection Status, corresponds to the default view: The following sections describe the various parts of the Connection Status window. The Modem ID In the Modem ID sub-window, the Modems ID appears as 00:04:6A:_ _:_ _:_ _ BWX 120 PCMCIA Modem User Guide OL-16321-03 15-2 Chapter 15 Troubleshooting Using BWX Modem Diagnostics Tool The Icons The Icons The icons that appear on the top right side of the window represent the PC, the connection between the PC and the Modem, the Modem, the connection between the Modem and the Base Station, and the Base Station to which the Modem is communicating. Check marks over the connections indicate working connections. Connection between Connection between Modem & Base Station PC & Modem PC Modem Base Station If the connection between the PC and the Modem or between the Modem and the Base Station is interrupted, an "X" is positioned over the corresponding icon. The Signal Strength and Signal Quality Bars Signal Strength and Signal Quality are dynamic bar areas that indicate how well your Modem is receiving signals from the Base Station. In particular, the Signal Strength bar area graphically represents the strength of the synchronization signal your Modem is receiving from BTS. The strength of the signal is represented by a group of colored bars. The higher the pile of bars goes, the stronger the signal is. The color of the bars also gives an indication of the strength of the signal. Green lines indicate an excellent signal. Orange lines indicate a good signal while red lines indicate a weak signal. BWX 120 PCMCIA Modem User Guide 15-3 OL-16321-03 Chapter 15 Troubleshooting Using BWX Modem Diagnostics Tool How to Increase the Strength and Quality of the Signal The Signal Quality bar area graphically represents the Carrier to Interference + Noise Ratio (CINR) of the signal received by your BWX 120 PCMCIA Modem. Again, the quality of the signal is represented by a group of colored bars. The higher the pile of bars goes, the better the CINR of the signal. The color of the bars also gives an indication of the quality of the signal. Green lines indicate an excellent signal or a CINR greater than 21. Orange lines indicate a good signal or a CINR greater than or equal to 13 but less than or equal to 21. Red lines indicate a weak signal or an CINR less than 13. How to Increase the Strength and Quality of the Signal To increase the strength and quality of the signal, change the location of the PC in which the Modem is inserted. Try moving it closer to a window, to a higher location, away from other wireless devices (microwave ovens, cordless phones), and away from metal objects (shelves, file cabinets). As you reposition your PC, watch the Signal Strength and Quality bars on the BWX Modem Diagnostics Tool window. Place your PC in the location where you receive the most green signal strength and quality bars. BWX 120 PCMCIA Modem User Guide OL-16321-03 15-4 Chapter 15 Troubleshooting Using BWX Modem Diagnostics Tool The History Graphs The History Graphs The History graphs plot the change in signal strength and signal quality over time. The graphs cover the last minute and are updated every second. Read the graphs from right to left. The right side of the graph represents the most recent status of your Modem. The Parameters At the bottom of the Connection Status window are four parameters. These parameters are BTS ID, Network ID, Active SW Version, and Standby SW Version. The BTS ID indicates the BTS to which the Modem is currently synchronized. The Network ID indicates the network in which the Modem is allowed to operate. Active SW Version and Standby SW Version indicate the version number of the software currently loaded in the “active side” and “standby side” of the Modem’s flash memory. The two letters in parenthesis following the release number indicate the type of software load. JD indicates Joint Detection. The other type of load, Enhanced Nulling (EN), is no longer supported. WiMAX Mode BWX 120 PCMCIA Modem User Guide 15-5 OL-16321-03 Chapter 15 Troubleshooting Using BWX Modem Diagnostics Tool The Configuration Window The Configuration Window The Configuration window enables you to update your Modem’s software if directed to do so by your Service Provider. To access the Configuration window, click Configuration. If you must update your Modem’s software, contact your Service Provider to provide you with instructions. At the bottom of the window is an Allow Customer Satisfaction Reporting check box. This check box is used to enable local logging on your computer. This log is useful for any technical support that might be required for your Modem. BWX 120 PCMCIA Modem User Guide OL-16321-03 15-6 Chapter 15 Troubleshooting Using BWX Modem Diagnostics Tool The Trend Analysis Window The Trend Analysis Window The Trend Analysis window lets you view Modem parameters that evolve over time. With this window, you can select up to three parameters to plot. To view the Trend Analysis window, click the Trend Analysis. By selecting one or more (up to 4) parameters and then clicking on the Plot Graph button, the following window appears. This window displays the value of the selected parameters over the last five minutes, updated once every second. The graphic scrolls from right to left. BWX 120 PCMCIA Modem User Guide 15-7 OL-16321-03 Chapter 15 Troubleshooting Using BWX Modem Diagnostics Tool The Trend Analysis Window There is a second tab associated with the Trend Analysis icon. WiMAX Mode Stats tab By selecting one or more (up to 4) parameters and then clicking on the Plot Graph button, the following window appears. This window displays the value of the selected parameters over the last five minutes, updated once every second. The graphic scrolls from right to left. BWX 120 PCMCIA Modem User Guide OL-16321-03 15-8 Chapter 15 Troubleshooting Using BWX Modem Diagnostics Tool The Statistics Window By clicking on the Show Diagram following window appears. This window displays a diagrammatic representation of the selected metrics. The Statistics Window The Statistics window lets you view the current value of selected parameters. These values are updated as they change over time. To view the Statistics window, click Statistics. BWX 120 PCMCIA Modem User Guide 15-9 OL-16321-03 Chapter 15 Troubleshooting Using BWX Modem Diagnostics Tool The Statistics Window BWX 120 PCMCIA Modem User Guide OL-16321-03 15-10 Chapter 15 Troubleshooting Using BWX Modem Diagnostics Tool The About Window The About Window The About window provides vital information such as the version of the BWX Modem Diagnostics software currently installed on your computer. It also provides a website address and telephone number where you can contact your Service Provider. To view the About window, click About. WiMAX Mode BWX 120 PCMCIA Modem User Guide 15-11 OL-16321-03 CH A P T E R 16 Manually Upgrading the BWX Modem Diagnostics Tool Upgrades to the BWX Modem Diagnostics Tool are needed to ensure the tool is always up to date with new software releases. These upgrades must sometime be done manually on the PC that is connected to the Modem. To upgrade the BWX Modem Diagnostics Tool: Step Action Step 1 Open the BWX Modem Diagnostics Tool application by double-clicking the Navini Diagnostics icon on your desktop. The system responds by opening the BWX Modem Diagnostics Tool. Step 2 Download the software update from a Web site or insert the CD that contains the software in your CD-ROM drive. Step 3 In the right pane, click Configuration. The system responds by displaying configuration information. Illustration BWX 120 PCMCIA Modem User Guide OL-16321-03 16-1 Chapter 16 Step Action Step 4 Click Browse under the Update Modem Application heading and go to the directory where the update is stored. Step 5 Select the load and click Open. Note Manually Upgrading the BWX Modem Diagnostics Tool Illustration The load will end with a .bin extension (i.e., lm060284.bin). The “060284” in this example is the software version number of the load. The system responds by displaying the path to the load in the File box. Step 6 Click Start. The system responds by displaying a progress indicator showing the status of the software update. BWX 120 PCMCIA Modem User Guide 16-2 OL-16321-03 Chapter 16 Manually Upgrading the BWX Modem Diagnostics Tool Step Action Step 7 When the update is complete, click OK in the Success window. Step 8 Wait 60 seconds for your Modem to restart. Step 9 Click Connection Status. The system responds by displaying connection information. Step 10 Ensure the software version (in this case 060284) appears in the Active SW Version field. This field is in the lower right of the Connection Status window. The software version is displayed as 6.2.84 Step 11 Repeat steps 1 through 9. Step 12 Ensure the software version (in this case 060284) appears in the Standby SW Version field. The software version is displayed as 6.2.84. Both the Active and Standby SW versions should match. Step 13 End Illustration BWX 120 PCMCIA Modem User Guide OL-16321-03 16-3 CH A P T E R 17 Uninstalling The BWX Modem Diagnostics Tool Software If for some reason you need to uninstall the BWX Modem Diagnostics Tool software, e.g., to upgrade your Operating System software, follow the procedure below. Note If you are going to upgrade your PC Operating System after loading the BWX Modem Diagnostics Tool software, you must first uninstall BWX Modem Diagnostics Tool prior to upgrading the OS. Otherwise, the BWX Modem Diagnostics Tool does not work. Note The screenshots shown in these instructions were taken from a laptop with Windows XP. If you have a Windows 2000 or Windows Vista operating system, the screens you see may vary from the screens shown in the instructions. BWX 120 PCMCIA Modem User Guide OL-16321-03 17-1 Chapter 17 Uninstalling The BWX Modem Diagnostics Tool Software Step Action Step 1 On your computer screen lower left corner, click on Start > Programs > NavDiag > Uninstall. The system responds with the Uninstaller window. Step 2 Click Uninstall. The system responds with the Uninstall Options window. Step 3 Select the default Complete Uninstall and click Next. The system responds with the Uninstall Complete window. Note Illustration The Uninstall Navini Diagnostics screen indicates the application is uninstalled. BWX 120 PCMCIA Modem User Guide OL-16321-03 17-2 Chapter 17 Step Action Step 4 Click Done to close the Uninstall window. Note Uninstalling The BWX Modem Diagnostics Tool Software Illustration If any files could not be removed proceed with step 6; otherwise, the installation is complete. Step 5 Manually delete the folder NavDiag under C:\Program Files path by right-clicking the NavDiag folder and selecting Delete from the menu. Step 6 Click Yes. The system responds by deleting the NavDiag folder. Step 7 End BWX 120 PCMCIA Modem User Guide 17-3 OL-16321-03 CH A P T E R 18 Care & Maintenance The BWX 120 PCMCIA Modem is designed to give you years of trouble-free service. To ensure operation, read the following care and maintenance instructions. • Keep the BWX 120 PCMCIA Modem free of dust and moisture. If the BWX 120 PCMCIA Modem gets wet, use a towel to dry it immediately. • Handle the BWX 120 PCMCIA Modem gently. Dropping it or mishandling it can cause damage to the metal/plastic shell or the electronic circuitry. • Keep the BWX 120 PCMCIA Modem away from high temperatures. Heat can cause damage to the metal/plastic shell or the electronic circuitry. • To clean the external areas of the BWX 120 PCMCIA Modem, use only an electrical contact cleaner that is non-conductible and a soft, damp, lint-free cloth. Do not use any chemicals or abrasives to clean the BWX 120 PCMCIA Modem. Also use caution around the connection pins. • If there is a problem with the BWX 120 PCMCIA Modem, do not attempt to repair it yourself. Report the problem to your Service Provider. • Do not apply adhesive labels to the BWX 120 PCMCIA Modem. This may cause the BWX 120 PCMCIA Modem to become jammed inside the modem slot. • The BWX 120 PCMCIA Modem should fit easily into the PC slot. Do not force the BWX 120 PCMCIA Modem into the PC slot. Forcing the BWX 120 PCMCIA Modem into the slot may cause damage to the connector pins. • If you are going to upgrade your computer Operating System after loading the BWX Modem Diagnostics Tool software, you must first uninstall the BWX Modem Diagnostics Tool prior to upgrading the OS. Otherwise, NavDiag will not work. See Chapter 17, “Uninstalling The BWX Modem Diagnostics Tool Software” in this Guide. BWX 120 PCMCIA Modem User Guide OL-16321-03 18-1 CH A P T E R 19 Upgrading the BWX 120 PCMCIA Modem Software There are two different ways to upgrade the software that makes the BWX 120 PCMCIA Modem work. Note • Your Service Provider may perform an over-the-air (OTA) upgrade, where the up-to-date software files are transferred wirelessly from a Base Station to your BWX 120 PCMCIA Modem. This method will normally be transparent to you; in other words, you should not experience any noticeable service interruption. • Your Service Provider may provide a downloadable Web file or CD-ROM with software that is installed on your PC and used to upgrade the BWX 120 PCMCIA Modem software. This method is used only if the BWX 120 PCMCIA Modem was not inserted and “on” during the OTA upgrade process. If you must upgrade your software using this method, your Service Provider will give you instructions on what to do. This method takes a minimal amount of time to complete. If you must upgrade the BWX 120 PCMCIA Modem Driver to the latest driver, Windows tells you that the current driver is the latest driver. Ignore this message, and force Windows to update the driver. BWX 120 PCMCIA Modem User Guide OL-16321-03 19-1 CH A P T E R 20 What Could go Wrong During the BWX 120 PCMCIA Modem Update 1. If you are using the correct BWX 120 PCMCIA Modem, but you forgot to stop the BWX Modem Diagnostics Tool application before starting the execution of the upgrade procedure, the following message displays. Click Done to quit the application. Stop the BWX Modem Diagnostics Tool, and then execute the upgrade procedure again. BWX 120 PCMCIA Modem User Guide OL-16321-03 20-1 Chapter 20 What Could go Wrong During the BWX 120 PCMCIA Modem Update 2. If you get theModem Update Failed message, click Done to stop this application and run the BWX Modem Diagnostics Tool to see which loads you currently have in the modem. The procedure probably failed because the modem was already upgraded. 3. If you get the Modem Not Found message, the BWX 120 PCMCIA Modem is not properly inserted. Click Done to stop this application, insert the BWX 120 PCMCIA Modem, then execute the upgrade procedure again. BWX 120 PCMCIA Modem User Guide 20-2 OL-16321-03 CH A P T E R 21 BWX 120 PCMCIA Modem - PC Troubleshooting PC Operating Systems Prior to installing BWX Modem Diagnostics Tool monitoring software, please check to insure that the PC Operating System (OS) meets the criteria given earlier in this manual (Chapter 6, “Minimum Computing Requirements”). If these criteria are not met, unpredictable results may occur as a result of installation. Also, check to see that you have the latest OS updates installed prior to installing BWX Modem Diagnostics Tool. Results of Correct BWX Modem Diagnostics Tool Installation Experienced PC users can check the results of the BWX Modem Diagnostics Tool installation by looking at the log file that is created during the installation process. The log file is named Navini_Diagnostics_InstallLog.log. It is located under c:\Program Files\NavDiag. Thu Dec 13 15:53:05 CST 2007 Free Memory: 9177 kB Total Memory: 16320 kB java.class.path: C:\Documents C:\Documents C:\Documents C:\Documents C:\Documents C:\Documents C:\Documents C:\Documents and and and and and and and and Settings\navini\Local Settings\navini\Local Settings\navini\Local Settings\navini\Local Settings\navini\Local Settings\navini\Local Settings\navini\Local Settings\navini\Local Settings\Temp\I1197581883\InstallerData\IAClasses.zip Settings\Temp\I1197581883\Windows\resource\jdglue.zip Settings\Temp\I1197581883\InstallerData\Execute.zip Settings\Temp\I1197581883\Windows\InstallerData\Execute.zip Settings\Temp\I1197581883\InstallerData\Resource1.zip Settings\Temp\I1197581883\Windows\InstallerData\Resource1.zip Settings\Temp\I1197581883\InstallerData Settings\Temp\I1197581883\Windows\InstallerData ZGUtil.CLASS_PATH: C:\Documents and C:\Documents and C:\Documents and C:\Documents and Settings\navini\Local Settings\navini\Local Settings\navini\Local Settings\navini\Local Settings\Temp\I1197581883\InstallerData\IAClasses.zip Settings\Temp\I1197581883\Windows\resource\jdglue.zip Settings\Temp\I1197581883\InstallerData\Execute.zip Settings\Temp\I1197581883\InstallerData sun.boot.class.path: C:\Documents and C:\Documents and C:\Documents and C:\Documents and C:\Documents and C:\Documents and Settings\navini\Local Settings\navini\Local Settings\navini\Local Settings\navini\Local Settings\navini\Local Settings\navini\Local Settings\Temp\I1197581883\Windows\resource\jre\lib\rt.jar Settings\Temp\I1197581883\Windows\resource\jre\lib\i18n.jar Settings\Temp\I1197581883\Windows\resource\jre\lib\sunrsasign.jar Settings\Temp\I1197581883\Windows\resource\jre\lib\jsse.jar Settings\Temp\I1197581883\Windows\resource\jre\lib\jce.jar Settings\Temp\I1197581883\Windows\resource\jre\lib\charsets.jar BWX 120 PCMCIA Modem User Guide OL-16321-03 21-1 Chapter 21 BWX 120 PCMCIA Modem - PC Troubleshooting Results of Correct BWX Modem Diagnostics Tool Installation C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows\resource\jre\classes java.ext.dirs: C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows\resource\jre\lib\ext java.version == 1.5.0_07 (Java 2+) java.vm.name == Java HotSpot(TM) Client VM java.vm.vendor == Sun Microsystems Inc. java.vm.version == 1.5.0_07-b03 java.vm.specification.name == Java Virtual Machine Specification java.vm.specification.vendor == Sun Microsystems Inc. java.vm.specification.version == 1.0 java.specification.name == Java Platform API Specification java.specification.vendor == Sun Microsystems Inc. java.specification.version == 1.5 java.vendor == Sun Microsystems Inc. java.vendor.url == http://java.sun.com/ java.class.version == 49.0 java.compiler == null java.home == C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows\resource\jre java.io.tmpdir == C:\DOCUME~1\navini\LOCALS~1\Temp\ os.name == Windows XP os.arch == x86 os.version == 5.1 path.separator == ; file.separator == \ file.encoding == Cp1252 user.name == navini user.home == C:\Documents and Settings\navini user.dir == C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows user.language == en user.region == null __________________________________________________________________________ Install Begin: Thu Dec 13 15:38:38 CST 2007 Install End: Thu Dec 13 15:51:59 CST 2007 Installed by InstallAnywhere 8.0 Enterprise Build 3063, by Macrovision User Interactions ----------------- #Choose Install Folder #--------------------USER_INSTALL_DIR=C:\\Program Files\\NavDiag #Choose Shortcut Folder #---------------------USER_SHORTCUTS=C:\\Documents and Settings\\navini\\Start Menu\\Programs\\NavDiag Summary ------Installation: Successful. 78 Successes 0 Warnings 0 NonFatalErrors 0 FatalErrors Action Notes: BWX 120 PCMCIA Modem User Guide 21-2 OL-16321-03 Chapter 21 BWX 120 PCMCIA Modem - PC Troubleshooting Results of Correct BWX Modem Diagnostics Tool Installation None Install Log Detail: Install Action: InstallAnywhere Variable Status: SUCCESSFUL Install Action: InstallAnywhere Variable Status: SUCCESSFUL Install Action: Status: SUCCESSFUL Get Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Navini Networks\NavDiag Value Name: InstallDirectory Status: SUCCESSFUL Install Action: InstallAnywhere Variable Status: SUCCESSFUL Check Disk Space: C:\Program Files\NavDiag Status: SUCCESSFUL Additional Notes: NOTE - Required Disk Space: 86,437,210; Free Disk Space: 14,382,198,784 Install Directory: C:\Program Files\NavDiag\ Status: SUCCESSFUL Additional Notes: NOTE - Directory already existed Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Navini Networks Value Name: Value Data: Status: SUCCESSFUL Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Navini Networks\NavDiag Value Name: Value Data: Status: SUCCESSFUL Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Navini Networks\NavDiag Value Name: InstallDirectory Value Data: C:\Program Files\NavDiag Status: SUCCESSFUL Install Directory: C:\Program Files\NavDiag\config\ Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\config\NavDiag.lcf Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\config\CpeLogging.conf Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\config\EPEventDef.txt Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\config\NavCli.lcf Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\config\NavCli.conf Status: SUCCESSFUL BWX 120 PCMCIA Modem User Guide OL-16321-03 21-3 Chapter 21 BWX 120 PCMCIA Modem - PC Troubleshooting Results of Correct BWX Modem Diagnostics Tool Installation Install File: C:\Program Files\NavDiag\config\cdiConfigurableInputs.conf Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\config\cdiInputCommands.conf Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\config\cdi.conf Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\config\notifyForward.conf Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\config\LogConfig.conf Status: SUCCESSFUL Install Directory: C:\Program Files\NavDiag\Uninstall\ Status: SUCCESSFUL Install Uninstaller: Navini Diagnostics (Install All Uninstaller Components) Status: SUCCESSFUL MakeExecutable : resource jar is empty Status: SUCCESSFUL Install Directory: C:\Program Files\NavDiag\jre Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\Uninstall\Uninstall NavDiag.exe Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\Uninstall\Uninstall NavDiag.lax Status: SUCCESSFUL Install Directory: C:\Program Files\NavDiag\Uninstall\resource\ Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\Uninstall\resource\iawin32.dll Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\Uninstall\resource\remove.exe Status: SUCCESSFUL Make Registry Entry: Diagnostics Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Navini Value Name: DisplayName Value Data: Navini Diagnostics Status: SUCCESSFUL Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Navini Diagnostics Value Name: UninstallString Value Data: "C:\Program Files\NavDiag\Uninstall\Uninstall NavDiag.exe" Status: SUCCESSFUL Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Navini Diagnostics Value Name: ProductID Value Data: 9df2824d-1eda-11b2-8901-8e873ec0d15a Status: SUCCESSFUL Make Registry Entry: Diagnostics Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Navini Value Name: InstallLocation BWX 120 PCMCIA Modem User Guide 21-4 OL-16321-03 Chapter 21 BWX 120 PCMCIA Modem - PC Troubleshooting Results of Correct BWX Modem Diagnostics Tool Installation Value Data: C:\Program Files\NavDiag Status: SUCCESSFUL Make Registry Entry: Diagnostics Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Navini Value Name: InstallDate Value Data: Thu Dec 13 15:51:43 CST 2007 Status: SUCCESSFUL Make Registry Entry: Diagnostics Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Navini Value Name: DisplayVersion Value Data: 1.0.0.0 Status: SUCCESSFUL Install Uninstaller: Navini Diagnostics (Install All Uninstaller Components) Status: SUCCESSFUL Create LaunchAnywhere: Navini Diagnostics.exe (Install All LaunchAnywhere Java Executable Components) Status: SUCCESSFUL MakeExecutable : resource jar is empty Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\Navini Diagnostics.exe Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\Navini Diagnostics.lax Status: SUCCESSFUL Create LaunchAnywhere: Navini Diagnostics.exe (Install All LaunchAnywhere Java Executable Components) Status: SUCCESSFUL Install Directory: C:\Program Files\NavDiag\data\ Status: SUCCESSFUL Additional Notes: NOTE - Directory already existed Install Directory: C:\Program Files\NavDiag\data\images\ Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\images\billboard.gif Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\images\splash.gif Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\images\buttonbar.gif Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\images\about2.gif Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\images\about1.gif Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\images\about.gif Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\images\uninstall.gif Status: SUCCESSFUL Install Directory: C:\Program Files\NavDiag\data\log\ Status: SUCCESSFUL BWX 120 PCMCIA Modem User Guide OL-16321-03 21-5 Chapter 21 BWX 120 PCMCIA Modem - PC Troubleshooting Results of Correct BWX Modem Diagnostics Tool Installation Install Directory: C:\Program Files\NavDiag\data\lib\ Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\lib\ctl.jar Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\lib\navDiag.jar Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\lib\log4j.jar Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\lib\modemConfig.jar Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\lib\jfreechart.jar Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\lib\jcommon.jar Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\lib\jvftp.jar Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\lib\navCli.jar Status: SUCCESSFUL Install Directory: C:\Program Files\NavDiag\data\doc\ Status: SUCCESSFUL Install Directory: C:\Program Files\NavDiag\jre\ Status: SUCCESSFUL Additional Notes: NOTE - Directory already existed Install Directory: C:\Program Files\NavDiag\jre\bin\ Status: SUCCESSFUL Additional Notes: NOTE - Directory already existed Install File: C:\Program Files\NavDiag\jre\bin\win32com.dll Status: SUCCESSFUL Install Directory: C:\Program Files\NavDiag\jre\lib\ Status: SUCCESSFUL Additional Notes: NOTE - Directory already existed Install File: C:\Program Files\NavDiag\jre\lib\comm.jar Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\jre\lib\javax.comm.properties Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\jre\lib\navcap.jar Status: SUCCESSFUL Install Directory: C:\Documents and Settings\navini\Start Menu\Programs\NavDiag\ Status: SUCCESSFUL Additional Notes: NOTE - Directory already existed Create Shortcut: C:\Documents and Settings\navini\Start Menu\Programs\NavDiag\Navini Diagnostics.lnk Status: SUCCESSFUL Create Shortcut: C:\Documents and Settings\navini\Start Menu\Programs\NavDiag\Uninstall.lnk Status: SUCCESSFUL BWX 120 PCMCIA Modem User Guide 21-6 OL-16321-03 Chapter 21 BWX 120 PCMCIA Modem - PC Troubleshooting Results of Correct BWX Modem Diagnostics Tool Installation Install Directory: C:\Documents and Settings\navini\Desktop\ Status: SUCCESSFUL Additional Notes: NOTE - Directory already existed Create Shortcut: C:\Documents and Settings\navini\Desktop\Navini Diagnostics.lnk Status: SUCCESSFUL BWX 120 PCMCIA Modem User Guide OL-16321-03 21-7 CH A P T E R 22 End User License Agreement IMPORTANT: PLEASE READ THIS END USER LICENSE AGREEMENT CAREFULLY. DOWNLOADING, INSTALLING OR USING CISCO OR CISCO-SUPPLIED SOFTWARE CONSTITUTES ACCEPTANCE OF THIS AGREEMENT. CISCO SYSTEMS, INC. OR ITS SUBSIDIARY LICENSING THE SOFTWARE INSTEAD OF CISCO SYSTEMS, INC. (“CISCO”) IS WILLING TO LICENSE ITS SOFTWARE TO YOU ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS END USER LICENSE AGREEMENT PLUS ANY ADDITIONAL LIMITATIONS ON THE LICENSE SET FORTH IN A SUPPLEMENTAL LICENSE AGREEMENT ACCOMPANYING THE PRODUCT (COLLECTIVELY THE “AGREEMENT”). TO THE EXTENT OF ANY CONFLICT BETWEEN THE TERMS OF THIS END USER LICENSE AGREEMENT AND ANY SUPPLEMENTAL LICENSE AGREEMENT, THE SUPPLEMENTAL LICENSE AGREEMENT SHALL APPLY. BY DOWNLOADING, INSTALLING, OR USING THE SOFTWARE, YOU ARE BINDING YOURSELF AND THE BUSINESS ENTITY THAT YOU REPRESENT (COLLECTIVELY, “CUSTOMER”) TO THE AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THE AGREEMENT, THEN CISCO IS UNWILLING TO LICENSE THE SOFTWARE TO YOU AND (A) YOU MAY NOT DOWNLOAD, INSTALL OR USE THE SOFTWARE, AND (B) YOU MAY RETURN THE SOFTWARE (INCLUDING ANY UNOPENED CD PACKAGE AND ANY WRITTEN MATERIALS) FOR A FULL REFUND, OR, IF THE SOFTWARE AND WRITTEN MATERIALS ARE SUPPLIED AS PART OF ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE PRODUCT FOR A FULL REFUND. YOUR RIGHT TO RETURN AND REFUND EXPIRES 30 DAYS AFTER PURCHASE FROM CISCO OR AN AUTHORIZED CISCO RESELLER, AND APPLIES ONLY IF YOU ARE THE ORIGINAL END USER PURCHASER. The following terms of the Agreement govern Customer’s access and use of the Cisco or Cisco-supplied software (“Software”), except to the extent: (a) there is a separate signed agreement between Customer and Cisco governing Customer’s use of the Software, or (b) the Software includes a separate “click-accept” license agreement as part of the installation and/or download process. To the extent of a conflict between the provisions of the foregoing documents, the order of precedence shall be (1) the signed agreement, (2) the click-accept agreement, and (3) the Agreement. License. Conditioned upon compliance with the terms and conditions of the Agreement, Cisco grants to Customer a nonexclusive and nontransferable license to use for Customer’s internal business purposes the Software and the Documentation for which Customer has paid the required license fees. “Documentation” means written information (whether contained in user or technical manuals, training materials, specifications or otherwise) pertaining to the Software and made available by Cisco with the Software in any manner (including on CD-Rom, or on-line). In order to use the Software, Customer may be required to input a registration number or product authorization key and register Customer’s copy of the Software online at Cisco’s website to obtain the necessary license key or license file. BWX 120 PCMCIA Modem User Guide OL-16321-03 22-1 Chapter 22 End User License Agreement Customer’s license to use the Software shall be limited to, and Customer shall not use the Software in excess of, a single hardware chassis or card or such other limitations as are set forth in the applicable Supplemental License Agreement or in the applicable purchase order which has been accepted by Cisco and for which Customer has paid to Cisco the required license fee (the “Purchase Order”). Unless otherwise expressly provided in the Documentation or any applicable Supplemental License Agreement, Customer shall use the Software solely as embedded in, for execution on, or (where the applicable Documentation permits installation on non-Cisco equipment) for communication with Cisco equipment owned or leased by Customer and used for Customer’s internal business purposes. No other licenses are granted by implication, estoppel or otherwise. For evaluation or beta copies for which Cisco does not charge a license fee, the above requirement to pay license fees does not apply. General Limitations. This is a license, not a transfer of title, to the Software and Documentation, and Cisco retains ownership of all copies of the Software and Documentation. Customer acknowledges that the Software and Documentation contain trade secrets of Cisco or its suppliers or licensors, including but not limited to the specific internal design and structure of individual programs and associated interface information. Except as otherwise expressly provided under the Agreement, Customer shall have no right, and Customer specifically agrees not to: (i) (ii) (iii) (iv) (v) transfer, assign or sublicense its license rights to any other person or entity (other than in compliance with any Cisco relicensing/transfer policy then in force), or use the Software on unauthorized or secondhand Cisco equipment, and Customer acknowledges that any attempted transfer, assignment, sublicense or use shall be void; make error corrections to or otherwise modify or adapt the Software or create derivative works based upon the Software, or permit third parties to do the same; reverse engineer or decompile, decrypt, disassemble or otherwise reduce the Software to human-readable form, except to the extent otherwise expressly permitted under applicable law notwithstanding this restriction; use or permit the Software to be used to perform services for third parties, whether on a service bureau or time sharing basis or otherwise, without the express written authorization of Cisco; or disclose, provide, or otherwise make available trade secrets contained within the Software and Documentation in any form to any third party without the prior written consent of Cisco. Customer shall implement reasonable security measures to protect such trade secrets. To the extent required by applicable law, and at Customer’s written request, Cisco shall provide Customer with the interface information needed to achieve interoperability between the Software and another independently created program, on payment of Cisco’s applicable fee, if any. Customer shall observe strict obligations of confidentiality with respect to such information and shall use such information in compliance with any applicable terms and conditions upon which Cisco makes such information available. Software, Upgrades and Additional Copies. For purposes of the Agreement, “Software” shall include (and the terms and conditions of the Agreement shall apply to) computer programs, including firmware, as provided to Customer by Cisco or an authorized Cisco reseller, and any upgrades, updates, bug fixes or modified versions thereto (collectively, “Upgrades”) or backup copies of any of the foregoing. NOTWITHSTANDING ANY OTHER PROVISION OF THE AGREEMENT: (1) CUSTOMER HAS NO LICENSE OR RIGHT TO MAKE OR USE ANY ADDITIONAL COPIES OR UPGRADES UNLESS CUSTOMER, AT THE TIME OF MAKING OR ACQUIRING SUCH COPY OR UPGRADE, ALREADY HOLDS A VALID LICENSE TO THE ORIGINAL SOFTWARE AND HAS PAID THE APPLICABLE FEE FOR THE UPGRADE OR ADDITIONAL COPIES; (2) USE OF UPGRADES IS LIMITED TO CISCO EQUIPMENT FOR WHICH CUSTOMER IS THE BWX 120 PCMCIA Modem User Guide OL-16321-03 22-2 Chapter 22 End User License Agreement ORIGINAL END USER PURCHASER OR LESSEE OR OTHERWISE HOLDS A VALID LICENSE TO USE THE SOFTWARE WHICH IS BEING UPGRADED; AND (3) THE MAKING AND USE OF ADDITIONAL COPIES IS LIMITED TO NECESSARY BACKUP PURPOSES ONLY. Proprietary Notices. Customer agrees to maintain and reproduce all copyright and other proprietary notices on all copies, in any form, of the Software in the same form and manner that such copyright and other proprietary notices are included on the Software. Except as expressly authorized in the Agreement, Customer shall not make any copies or duplicates of any Software without the prior written permission of Cisco. Term and Termination. The Agreement and the license granted herein shall remain effective until terminated. Customer may terminate the Agreement and the license at any time by destroying all copies of Software and any Documentation. Customer’s rights under the Agreement will terminate immediately without notice from Cisco if Customer fails to comply with any provision of the Agreement. Upon termination, Customer shall destroy all copies of Software and Documentation in its possession or control. All confidentiality obligations of Customer and all limitations of liability and disclaimers and restrictions of warranty shall survive termination of this Agreement. In addition, the provisions of the sections titled “U.S. Government End User Purchasers” and “General Terms Applicable to the Limited Warranty Statement and End User License Agreement” shall survive termination of the Agreement. Customer Records. Customer grants to Cisco and its independent accountants the right to examine Customer’s books, records and accounts during Customer’s normal business hours to verify compliance with this Agreement. In the event such audit discloses non-compliance with this Agreement, Customer shall promptly pay to Cisco the appropriate license fees, plus the reasonable cost of conducting the audit. Export, Re-Export, Transfer and Use Controls. The Software, Documentation and technology or direct products thereof (hereafter referred to as Software and Technology), supplied by Cisco under the Agreement are subject to export controls under the laws and regulations of the United States (U.S.). Customer shall comply with such laws and regulations governing export, re-export, transfer and use of Cisco Software and Technology and will obtain all required U.S. and local authorizations, permits, or licenses. Cisco and Customer each agree to provide the other information, support documents, and assistance as may reasonably be required by the other in connection with securing authorizations or licenses. Information regarding compliance with U.S. export, re-export, transfer and use may be located at the following URL: http://www.cisco.com/web/about/doing_business/legal/global_export_trade/general_export/contract_complianc e.html. U.S. Government End User Purchasers. The Software and Documentation qualify as “commercial items,” as that term is defined at Federal Acquisition Regulation (“FAR”) (48 C.F.R.) 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in FAR 12.212. Consistent with FAR 12.212 and DoD FAR Supp. 227.7202-1 through 227.7202-4, and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which the Agreement may be incorporated, Customer may provide to Government end user or, if the Agreement is direct, Government end user will acquire, the Software and Documentation with only those rights set forth in the Agreement. Use of either the Software or Documentation or both constitutes agreement by the Government that the Software and Documentation are “commercial computer software” and “commercial computer software documentation,” and constitutes acceptance of the rights and restrictions herein. Limited Warranty Subject to the limitations and conditions set forth herein, Cisco warrants that commencing from the date of shipment to Customer (but in case of resale by an authorized Cisco reseller, commencing not more than ninety BWX 120 PCMCIA Modem User Guide 22-3 OL-16321-03 Chapter 22 End User License Agreement (90) days after original shipment by Cisco), and continuing for a period of the longer of (a) ninety (90) days or (b) the warranty period (if any) expressly set forth as applicable specifically to software in the warranty card accompanying the product of which the Software is a part (the “Product”) (if any): (a) the media on which the Software is furnished will be free of defects in materials and workmanship under normal use; and (b) the Software substantially conforms to the Documentation. The date of shipment of a Product by Cisco is set forth on the packaging material in which the Product is shipped. Except for the foregoing, the Software is provided “AS IS”. This limited warranty extends only to the Customer who is the original licensee. Customer’s sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be (i) replacement of defective media and/or (ii) at Cisco’s option, repair, replacement, or refund of the purchase price of the Software, in both cases subject to the condition that any error or defect constituting a breach of this limited warranty is reported to Cisco or the party supplying the Software to Customer, if different than Cisco, within the warranty period. Cisco or the party supplying the Software to Customer may, at its option, require return of the Software and/or Documentation as a condition to the remedy. In no event does Cisco warrant that the Software is error free or that Customer will be able to operate the Software without problems or interruptions. In addition, due to the continual development of new techniques for intruding upon and attacking networks, Cisco does not warrant that the Software or any equipment, system or network on which the Software is used will be free of vulnerability to intrusion or attack. Restrictions. This warranty does not apply if the Software, Product or any other equipment upon which the Software is authorized to be used (a) has been altered, except by Cisco or its authorized representative, (b) has not been installed, operated, repaired, or maintained in accordance with instructions supplied by Cisco, (c) has been subjected to abnormal physical or electrical stress, abnormal environmental conditions, misuse, negligence, or accident; or (d) is licensed for beta, evaluation, testing or demonstration purposes. The Software warranty also does not apply to (e) any temporary Software modules; (f) any Software not posted on Cisco’s Software Center (on Cisco.com URL where Cisco makes the Software publicly available to licensed customers); (g) any Software that Cisco expressly provides on an “AS IS” basis on Cisco’s Software Center; or (h) any Software for which Cisco does not receive a license fee. DISCLAIMER OF WARRANTY EXCEPT AS SPECIFIED IN THIS WARRANTY SECTION, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE, ACCURACY OF INFORMATIONAL CONTENT, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED BY CISCO, ITS SUPPLIERS AND LICENSORS. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD. TO THE EXTENT SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THE ABOVE LIMITATION MAY NOT APPLY. THIS WARRANTY GIVES CUSTOMER SPECIFIC LEGAL RIGHTS, AND CUSTOMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. This disclaimer and exclusion shall apply even if the express warranty set forth above fails of its essential purpose. General Terms Applicable to the Limited Warranty Statement and End User License Agreement BWX 120 PCMCIA Modem User Guide OL-16321-03 22-4 Chapter 22 End User License Agreement Disclaimer of Liabilities – Limitation of Liability. IF YOU ACQUIRED THIS SOFTWARE IN THE UNITED STATES, LATIN AMERICA, CANADA, JAPAN OR THE CARIBBEAN, NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT TO THE CONTRARY, ALL LIABILITY OF CISCO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS COLLECTIVELY, TO CUSTOMER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF WARRANTY OR OTHERWISE, SHALL NOT EXCEED THE PRICE PAID BY CUSTOMER TO CISCO FOR THE SOFTWARE THAT GAVE RISE TO THE CLAIM OR IF THE SOFTWARE IS PART OF ANOTHER PRODUCT, THE PRICE PAID FOR SUCH OTHER PRODUCT. THIS LIMITATION OF LIABILITY FOR SOFTWARE IS CUMULATIVE AND NOT PER INCIDENT (I.E. THE EXISTENCE OF TWO OR MORE CLAIMS WILL NOT ENLARGE THIS LIMIT). IF YOU ACQUIRED THIS SOFTWARE IN EUROPE, THE MIDDLE EAST, AFRICA, ASIA OR OCEANIA, NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT TO THE CONTRARY, ALL LIABILITY OF CISCO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS COLLECTIVELY, TO CUSTOMER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF WARRANTY OR OTHERWISE, SHALL NOT EXCEED THE PRICE PAID BY CUSTOMER TO CISCO FOR THE SOFTWARE THAT GAVE RISE TO THE CLAIM OR IF THE SOFTWARE IS PART OF ANOTHER PRODUCT, THE PRICE PAID FOR SUCH OTHER PRODUCT. THIS LIMITATION OF LIABILITY FOR SOFTWARE IS CUMULATIVE AND NOT PER INCIDENT (I.E. THE EXISTENCE OF TWO OR MORE CLAIMS WILL NOT ENLARGE THIS LIMIT). NOTHING IN THIS AGREEMENT SHALL LIMIT (I) THE LIABILITY OF CISCO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS TO CUSTOMER FOR PERSONAL INJURY OR DEATH CAUSED BY THEIR NEGLIGENCE, (II) CISCO’S LIABILITY FOR FRAUDULENT MISREPRESENTATION, OR (III) ANY LIABILITY OF CISCO WHICH CANNOT BE EXCLUDED UNDER APPLICABLE LAW. Disclaimer of Liabilities – Waiver of Consequential Damages and Other Losses. IF YOU ACQUIRED THIS SOFTWARE IN THE UNITED STATES, LATIN AMERICA, THE CARIBBEAN OR CANADA, REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE, IN NO EVENT WILL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY LOST REVENUE, PROFIT, OR LOST OR DAMAGED DATA, BUSINESS INTERRUPTION, LOSS OF CAPITAL, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE SOFTWARE OR OTHERWISE AND EVEN IF CISCO OR ITS SUPPLIERS OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ACQUIRED THIS SOFTWARE IN JAPAN, EXCEPT FOR LIABILITY ARISING OUT OF OR IN CONNECTION WITH DEATH OR PERSONAL INJURY, FRAUDULENT MISREPRESENTATION, AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE, IN NO EVENT WILL CISCO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS BE LIABLE FOR ANY LOST REVENUE, PROFIT, OR LOST OR DAMAGED DATA, BUSINESS INTERRUPTION, LOSS OF CAPITAL, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE SOFTWARE OR OTHERWISE AND EVEN IF CISCO OR ITS SUPPLIERS OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BWX 120 PCMCIA Modem User Guide 22-5 OL-16321-03 Chapter 22 End User License Agreement IF YOU ACQUIRED THIS SOFTWARE IN EUROPE, THE MIDDLE EAST, AFRICA, ASIA OR OCEANIA, IN NO EVENT WILL CISCO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS, BE LIABLE FOR ANY LOST REVENUE, LOST PROFIT, OR LOST OR DAMAGED DATA, BUSINESS INTERRUPTION, LOSS OF CAPITAL, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES, HOWSOEVER ARISING , INCLUDING, WITHOUT LIMITATION, IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF, IN EACH CASE, CISCO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS, HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT FULLY APPLY TO YOU. THE FOREGOING WAIVER SHALL NOT APPLY TO ANY LIABILITY ARISING OUT OF OR IN CONNECTION WITH: (I) DEATH OR PERSONAL INJURY, (II) FRAUDULENT MISREPRESENTATION, OR (III) CISCO’S LIABILITY IN CONNECTION WITH ANY TERMS THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. For all countries and regions referred to above, Customer agrees that the limitations of liability and disclaimers set forth herein will apply regardless of whether Customer has accepted the Software or any other product or service delivered by Cisco. Customer acknowledges and agrees that Cisco has set its prices and entered into the Agreement in reliance upon the disclaimers of warranty and the limitations of liability set forth herein, that the same reflect an allocation of risk between the parties (including the risk that a contract remedy may fail of its essential purpose and cause consequential loss), and that the same form an essential basis of the bargain between the parties. Controlling Law, Jurisdiction. If you acquired this Software in the United States, Latin America, or the Caribbean, the Agreement and Hardware and Software warranties (“Warranties”) are controlled by and construed under the laws of the State of California, United States of America, notwithstanding any conflicts of law provisions; and the state and federal courts of California shall have exclusive jurisdiction over any claim arising under the Agreement or Warranties. If you acquired this Software in Canada, unless expressly prohibited by local law, the Agreement and Warranties are controlled by and construed under the laws of the Province of Ontario, Canada, notwithstanding any conflicts of law provisions; and the courts of the Province of Ontario shall have exclusive jurisdiction over any claim arising under the Agreement or Warranties. If you acquired this Software in Europe, the Middle East, Africa, Asia or Oceania (excluding Australia), unless expressly prohibited by local law, the Agreement and Warranties are controlled by and construed under the laws of England, notwithstanding any conflicts of law provisions; and the English courts shall have exclusive jurisdiction over any claim arising under the Agreement or Warranties. In addition, if this Agreement is controlled by the laws of England, no person who is not a party to this Agreement shall be entitled to enforce or take the benefit of any of its terms under the Contracts (Rights of Third Parties) Act 1999. If you acquired this Software in Japan, unless expressly prohibited by local law, the Agreement and Warranties are controlled by and construed under the laws of Japan, notwithstanding any conflicts of law provisions; and the Tokyo District Court of Japan shall have exclusive jurisdiction over any claim arising under the Agreement or Warranties. If you acquired this Software in Australia, unless expressly prohibited by local law, the Agreement and Warranties are controlled by and construed under the laws of the State of New South Wales, Australia, notwithstanding any conflicts of law provisions; and the State and federal courts of New South Wales shall have exclusive jurisdiction over any claim arising under the Agreement or Warranties. If you acquired this Software in any other country, unless expressly prohibited by local law, the Agreement and Warranties are controlled by and construed under the laws of the State of California, United States of America, notwithstanding any conflicts of law provisions; and the state and federal courts of California shall have exclusive jurisdiction over any claim arising under the Agreement or Warranties. For all countries referred to above, the parties specifically disclaim the application of the UN Convention on Contracts for the International Sale of Goods. Notwithstanding the foregoing, either party may seek interim BWX 120 PCMCIA Modem User Guide OL-16321-03 22-6 Chapter 22 End User License Agreement injunctive relief in any court of appropriate jurisdiction with respect to any alleged breach of such party’s intellectual property or proprietary rights. If any portion hereof is found to be void or unenforceable, the remaining provisions of the Agreement and Warranties shall remain in full force and effect. Except as expressly provided herein, the Agreement constitutes the entire agreement between the parties with respect to the license of the Software and Documentation and supersedes any conflicting or additional terms contained in any Purchase Order or elsewhere, all of which terms are excluded. The Agreement has been written in the English language, and the parties agree that the English version will govern. Product warranty terms and other information applicable to Cisco products are available at the following URL: http://www.cisco.com/go/warranty © 1998, 2001, 2003, 2008, 2009 Cisco Systems, Inc. All rights reserved. 78-3621-01M0 BWX 120 PCMCIA Modem User Guide 22-7 OL-16321-03