Transcript
Cisco Jabber Client Controls
Contacts
You may choose to have the Jabber client control your desk phone or act as a softphone if available. To change your selection, click the button in the bottom Left corner of the client, then select the phone you wish to control.
In the Contacts tab you can change your presence status and see presence status of your contacts. To add a contact to your contact list, do the following:
4. Enter a phone number in the Search and Dial Bar, and then press Enter on your keyboard.
• To add a colleague, enter the name of the Receive a Call contact in the Search and Dial Bar at the top of When you receive a call, a window will pop up with your client. When you locate the correct the caller’s information: Availability States Pop OutIncoming Control contact, right click on their name nd choose Availability States PopaOut Control Calls Add Contact. After athe dding the The contact ou can Cisco Jabber provides following availability states: Cisco Jabber provides the following availability states: pop out y control lets you separate chat andThe call pop out control lets you separate chat and call windows. windows. right click on them and add numbers to their Standard Accessible Cisco Jabber for Windows Quick Start Accessible Cisco Jabber for Windows Quick Start Icon Icon Standard Description profile. Icon Icon Description Chat Window Available • To add Custom contacts “pizza guy” simply Chat Window Available When you receive an incoming call, you can reply with a Go to FileàNewàCustom Contact. chat message, answer Out the call,Control or decline the call. Availability States You Pop Availability States Pop Out Control The pop out control is in the bottom right corner of the m ay then click Answer to accept the call, or Away call window. Cisco Jabber provides the following availability states: The pop out control lets you separate chat and Cisco Jabber provides the following availability states: The pop out control lets you separate chat call Decline t o s end t he c all d irectly i nto y our vand oicemail. Availability Status windows. Voicemail Tab Availability States Pop Out Control windows. Standard Accessible The pop out control is in the bottom right corner of the Cisco Jabber for Windows Quick Start To change your aStandard vailability status, cCall lick tControls he drop-‐ Icon Click Chat Reply to start an Instant message with the Accessible Away Icon Description Cisco Jabber for Windows Quick Start call window. Cisco Jabber provides the following availability states: The pop out control lets you separate chat a Icon Description Do NotrIcon Disturb down l ist t o t he ight o f y our n ame i n t he J abber Chat Window Available caller instead of answering You may also use this button to forward all your calls windows. Chat Window Standard Accessible console Quick and select status: Available Cisco Jabber for Windows Startthe appropriate let you do the following: to another phone or divert all calls to voicemail by Icon Call controlsIcon Description Chat windows contain: Mid-‐Call Features Call Controls • Go fullscreen • C Search Chat selection Forward alls or To dial in bar the drop-‐down list. Call Window Available Available in Availability Jabber The pop out control is in the bottom right corne • Toggle self-view States PopTheOut Control Away Do Not Disturb • Tabs for multiple chats window. voicemail call tab lets you access, play, and manage • Open a keypad to enter digits forward settings • wContact ill remain in effect even when the Accessible Icons picture and availability state The pop out ismessages. in the bottom right of the yourcontrol voicemail Idle or On ontCisco he Pmain hone or provides In a M•eeting corner Mute your audioavailability states: Away Jabber the following The pop out control lets you separate chat and call Select View > Accessible presence the controls call window. client is closed. •To Chat turn off call forward, select None Right-click voicemail messages to delete messages or • Access the following additional controls: • During windows. window to use grayscale icons. a n a ctive c all, y ou m ay P op-‐Out t he video Call controls let youfrom doCall the following: Controls call back messages. Standard Accessible – Hold calls The pop out control is in the bottom right co Cisco Jabber for Windows Quick Start Do Not Disturb from your lChat ist of windows forward ocontain: ptions. Away Do Not • Disturb Go fullscreen call window. Controls Icon Icon Description – Transfer calls • Chat Search or dial bar Call bControls panel y pressing Call Window Not l ogged I n t o J abber, o r O ut o f –Office Merge calls • Toggle self-view Chat Available • Tabs for multiple chatsWindow Call controls let you do the following: Do Not Disturb – Create conference calls Chats Chat windows contain: • Open a keypad to enter digits Accessible Icons • S Go fullscreenmode Chat controls perform the actions: state • Press Note tabout o Call enter elf-‐View Controls picture andfollowing availability • Search or dial bar this document: In the Chats •tab Contact y ou c an s ee a l ist o f p revious c hat • Mute your audio • Toggle self-view • Take screen captures Calls Phone Controls • TabsSelect for multiple chats View > Accessible presence on the main Do Not Disturb Call controls you do theguide following: This let quick reference might include features or • Chat controls • Transfer • Open a keypad to enter digits Chat windows conversations you have hfiles ad recently, start acontain: n Instant Accessible Icons •• You Access the following additional controls: that are not available in the deployment of • Making Contact picture and availability state icons. window use grayscale can fullscreen ocontrols pen t he D ial-‐Pad to enter igits in • The Go a Cto all • Send emoticons • Mute your pop out control is in the bottom rightdcorner of the Cisco Jabber for Windows that audio you are using. • Search or dial bar Select View > Accessible presence on the main • Chat controls Away – Hold calls Message conversation, or font begin Gcolor roup Chat session. • Toggle self-view • Adjust the size a and • Accesslet theyou following additional controls: Call controls do the following: call window. To i nitiate a p hone c all, d o o ne o f t he f ollowing: an a utomated a ttendant. window to use grayscale icons. • Tabs for multiple Chat chats windows contain: • Add participants to chats Chat Controls • Contact picture and availability state
Transfer calls• toGo – Hold •– Open a keypad enter digitscalls fullscreen Accessible Icons • Search or dial bar Chat1.Controls – Transfer calls •– Mute your audio Float y our c ursor o ver t he n ame o f a c ontact i n Merge calls • Toggle self-view Select View > Accessible presence on the main • Chat controls • Tabs for multiple chats Call Window – Merge calls • To M ute y our e nd o f t he c all, p ress Call Controls •– Access following additional • Open a keypadcontrols: to enter digits window usepgrayscale icons. Createthe conference calls your state contact list, tto hen ress the Call Icons button that Accessible – Create conference calls • Contact picture and availability Phone controls let you select from available phones and – Hold calls Do Not Disturb • Mute your audio setView up call Americas Headquarters Chat controls perform the following •actions: Chatintegrate controls perform the actions: Select Accessible presence on the main Call windows with chat windows include appears to following the and right of the contact. >If forwarding. the Cisco Systems, Inc. Chat ControlsChat controls Transfer • Press –the how m ore menu for m ore in-‐call •Drive Access the following additional controls 170SWest Tasmancalls the following: • Take screen captures window to use grayscale icons. San Jose, CA 95134-1706 • Take screen captures Call Window Phone Controls contact has more than one phone number, USA •
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options, Tel: like 408H526-4000 old, Conference and Transfer. Transfer files Chat windows contain: • Call controls conference calls calls • Send emoticons Chat Controls 800 553-NETS (6387) select the appropriate number you wish to dial. – Transfer •– Create Go Fax: fullscreen 408 527-0883 Search or dial bar the following actions: Call Window Send emoticons• Chat • Adjust the font size and color controls perform Cisco, Cisco Systems, the Cisco logo, andMerge the Cisco Systems logo are registered trademarks or trademarks of – calls • Toggle self-view 2. Right-‐click t he n ame o f a c ontact i n y our c ontact Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks • Add participants to chats mentioned in this document or Website are the property of their respective owners. The use of the word forcolor multiple chats Adjust the font•size and • Tabs Take screen captures – relationship Create conference calls partner does not imply a partnership between Cisco and any other company. (0705R) • Open a keypad to enter digits Phone Controls list, then select Call and the number for that Accessible Icons © 2012 Cisco Systems, Inc. All rights reserved. • to picture andcontrols availability statethe following • Contact Transfer filesChat Add participants chats perform actions: Printed inyour the USA onaudio recycled paper containing 10% postconsumer waste. • Mute Select > Accessible presence on the main contact you wish View to dial. • • Chat controls Send emoticons • Take screen captures • Access the following additional controls: Phone Controls Phone controls let you select from available phon During a chat, you may have the •option transfer window to use grayscale icons. Adjustto the font size and color 3. Enter the name of a contact in your Search and • Transfer files 78-xxxxx-xx set up call forwarding. – Hold calls Call windows integrate with chat windows and include • Add to chats files, begin a desktop share, escalate to participants a phone • Send emoticons the following: Dial Bar, then either highlight the contact and Chat Controls – Transfer calls Phone controls let you select from available phones and • Pop out control conversation, change fonts, and add emoticons.• Adjust the font size and color Call Window – Merge calls press the Call button, or right-‐click t he set up call forwarding. • Call • Add participants to chats Call windows integrate with chat windows andcontrols include – Create conference calls contact a nd s elect t he a ppropriate p hone the following: Phone controls let you select from available phones and Chat controls perform the following actions: set up call forwarding. to Call dial. • number Pop out control windows integrate with chat windows and include • Take screen captures • • • •
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the following:
Phone Controls
4. In the search box, enter the name or number you wish to transfer the number to
How to merge calls If you are on a live call and a second call comes in, you can merge the calls into a conference call. 1. Answer the second incoming call – this will put the first call on hold 2. Click the ‘Show More Menu’ button 3. Select ‘Merge’
5.0 There are two was to transfer a call Supervised or Blind
4. Select the person you wish to merge the call with -‐ this will then create a conference call How to conference call During a call you can add additional people into the conversation. 1. During a live call, click the ‘Show more menu’ button
2. Click ‘Conference’
3. You will see the following screen:
Putting a call on hold 1. During a live call, click the ‘Show more menu’ button
2. Click on ‘Hold’ 3. You will see the following screen: Page 13 of 20 4. To resume the call, click the green ‘Resume’ key How to transfer a call 1. During a live call, click the ‘Show more menu’ button
5.1 Supervised-‐Dial the number wait for the party to answer the call and announce they have a call then hit transfer. Until you see the green transfer key the other party will still be able to hear you 5.2 Blind-‐Click the green ‘Transfer’ button – your call will be ended. Until you see the green transfer key the other party will still be able to hear you.
2. Click ‘Transfer’ 3. You will see the following screen:
4. In the search box, enter the name or number of the person you wish to add to the conversation
6. Alternatively, click ‘Cancel’ to cancel the transfer
5. Press the ‘phone’ icon that appears -‐ the person will then appear in the list when they pick up the phone
6. Press the ‘green’ button to the right of their name to add them to the conference
7. To finish the conference, hang up. Note: Only the conference initiator can add people to the conference.
