Transcript
One phone number is all I need?
Yes, it is!
Calling Features
Eden Valley, Greenwald, Grey Eagle, Kimball, Melrose, Richmond, St. Martin, Sauk Centre, Watkins
Make your telephone a tool to simplify your life.
888.99.ARVIG | arvig.com
It’s All Here
Arvig's telephone calling features make it easy to manage all your calls. Each feature is carefully designed to make your telephone a more useful tool that can help simplify your life.
Making Calls
PAGE Call Return........................................................................................................................................2 Continuous Redial.........................................................................................................................2 Speed Calling 8...............................................................................................................................2 Speed Calling 30.............................................................................................................................3 Three-Way Calling..........................................................................................................................3 Call Transfer......................................................................................................................................4 Home Intercom Service...............................................................................................................4
Receiving Calls
Call Forward - All Calls.................................................................................................................5 Call Forward - Busy........................................................................................................................6 Call Forward - No Answer...........................................................................................................7 Call Forward - Remote Access...................................................................................................8 Selective Call Forwarding...........................................................................................................8 Call Waiting......................................................................................................................................9 Phone to Go...................................................................................................................................10 Call Hold..........................................................................................................................................10
Identifying Calls
Caller ID: Name & Number........................................................................................................11 Enhanced Caller ID......................................................................................................................11 Call Tracing.....................................................................................................................................11 Second Number Service............................................................................................................11 Priority Call.....................................................................................................................................11 Selective Call Acceptance.........................................................................................................12 Selective Call Rejection..............................................................................................................12
Blocking Calls
Anonymous Call Rejection.......................................................................................................13 Line Blocking.................................................................................................................................13 Number Blocking.........................................................................................................................13 Per Call Unblocking....................................................................................................................13 Do Not Disturb.............................................................................................................................14 Toll Control With PIN..................................................................................................................14
Making Calls Call Return If you can’t answer a call, Call Return will store the number of the last incoming call and automatically dial it for you. Call Return will attempt to connect the call for up to 30 minutes. Call Return does not return blocked calls. Start code is *69. Stop code is *89.
Continuous Redial Automatically redials the last number called from your telephone for up to 30 minutes until both your line and the called line are free. When both lines are free, you’ll hear a special ring. Start code is *66. Stop code is *86.
Speed Calling 8 To Use Your Speed Calling Feature • • • •
Lift the handset and listen for the dial tone. Dial the appropriate speed number. Press the # button. Your call will be automatically dialed.
To Enter or Change Your Speed Calling 8 List • • • •
From a touch-tone telephone, lift the handset and listen for the dial tone. Press 74#, you will hear three beeps and a second dial tone. Enter a one-digit speed number (2 through 9). Enter the number you wish to speed call. (Long distance entries should include “1” and the area code.) • Press the # button. • Listen for three beeps which indicate that your number has been entered. Hang up and repeat procedure. You may continue entering all the numbers on your list at this time or enter them individually later.
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Speed Calling 30 To Use Your Speed Calling Feature • Lift the handset and listen for the dial tone. • Dial the appropriate speed number. • Press the # button. • Your call will be automatically dialed. To Enter or Change Your Speed Calling 30 List • From a touch-tone telephone, lift the handset and listen for the dial tone. • Press 75#, you will hear three beeps and a second dial tone. • Enter a two-digit speed number (20 through 49). • Enter the number you wish to speed call. (Long distance entries should include “1” and the area code.) • Press the # button. • Listen for three beeps which indicate that your number has been entered. Hang up and repeat procedure. You may continue entering all the numbers on your list this time or enter them individually later.
Three-Way Calling To Add A Third Person To Your Call • Press the switch hook (or "link" or "flash" button if available) for about one second to place the first call on hold. • Listen for three beeps then a steady dial tone. • Dial the third person. If busy or no answer, press the switch hook twice to reconnect the first call. • When the third person answers, you may talk privately with this person before you make the call three-way. • To make the call three-way, press the switch hook (or press the “flash” button if available) for about one second to add the person on hold. If the call to the third person is not completed or you decide not to add the third person to the call, press the switch hook twice to resume your conversation with the person on hold. To Disconnect • Press the switch hook (or press the “flash” button if available) for about one second to disconnect the third person, but stay connected to the original party. • If either of the other two people hangs up, you can continue to talk to the one remaining. • Hang up to disconnect all parties. To Disconnect Completely • Simply hang up.
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Call Transfer This feature is used with Three-Way Calling. It allows the user to transfer a call to another directory number, then drop out of the call, leaving the parties connected to each other. To Transfer Calls • Press and release the switch hook (or "flash" button if available). • Listen for three beeps and a steady dial tone, indicating that the present call is placed on hold. • Dial the third party’s telephone number. • When the third party answers, have a three-way conversation, or hang up to transfer the call.
Home Intercom Service Allows you to make intercom calls within your household (or single line business office) by dialing a special code. Your extensions will ring with a special ring pattern. This feature also allows you to transfer outside calls to other members of your household. To Place A Home Intercom Call • From a touch-tone telephone, lift the handset and listen for the dial tone. • Press *53 and listen for continuous beeping. • Hang up or press the switch hook, all extensions on your line will ring. • Wait for the ringing to stop, indicating that someone has answered one of the extension phones. • Lift the receiver (or release the switch hook) and begin conversation. To Transfer A Call To Another Extension In Your Home • Press the switch hook (or "flash" button if available) to temporarily place the call on hold. • Listen for recall dial tone. • Press *53 and listen for continuous beeping. • Hang up or press the switch hook, all extensions on your line will ring. • Wait for the ringing to stop, indicating that someone has answered one of the extension phones. Note: If your line has other features that use distinctive ringing, you will not be able to distinguish the distinctive rings for these features from the corresponding ring patterns for Home Intercom.
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Receiving Calls
These features provide several methods to ensure that when someone is trying to reach you, the call gets through. So, whether you’re on the telephone, visiting a friend, in your car, or mowing the lawn, your caller will have an opportunity to reach you!
Call Forward—All Calls Forwards your calls when you are unable to answer. It immediately forwards all calls. To Forward Your Calls • Lift the handset and listen for the dial tone. • Press *72 and listen for three beeps and a steady dial tone. • Enter the number to which you wish your calls to be forwarded. (Speed Calling codes may be used if you also have this feature.) • Call Forwarding is in effect when someone answers at the forwarded number. If there is no answer, or the line is busy, hang up and repeat the previous steps within two minutes. You will hear three beeps, meaning Call Forwarding is now working. Once you have activated Call Forwarding, the telephone will make one short ring each time a call is forwarded. You can still make outgoing calls from this telephone. If you wish to change the number to which your calls are being transferred, just deactivate Call Forwarding (see below) and then follow the steps above for the preferred phone number. To Deactivate Call Forwarding • Lift the handset and listen for the dial tone. • Press *73 and listen for three beeps. • Hang up. Call Forwarding is now deactivated and calls will ring on your telephone.
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Call Forward—Busy This feature forwards your calls when you are on the telephone with another call. To Forward Your Calls • Lift the handset and listen for the dial tone. • Press *90 and listen for three beeps and a steady dial tone. • Enter the number to which you wish your calls to be forwarded when your line is busy. • Listen for three beeps followed by a dial tone and hang up or stay on the line to talk to the forwarded party. To Deactivate Call Forward Busy • Lift the handset and listen for the dial tone. • Press *91 and listen for three beeps. • Hang up. Call Forward Busy is now deactivated and calls will not be transferred when your line is in use. *Note: Call Waiting supersedes this feature.
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Call Forward—No Answer Forwards your calls when you are unable to answer. It forwards all calls after a specified number of rings. To Forward Your Calls • Lift the handset and listen for the dial tone. • Press *92. • Listen for three beeps followed by a dial tone. • Enter the number to which you wish your calls to be forwarded when your line is not answered. • Listen for three beeps followed by a dial tone and hang up or stay on the line to talk to the forwarded party. To Deactivate Call Forward No Answer • Lift the handset and listen for the dial tone. • Press *93 and listen for three beeps. • Hang up. Call Forward No Answer is now deactivated. *Note: Call Waiting supersedes this feature. To Set Your Ring Count • Lift the handset and listen for the dial tone. • Press *94 and listen for three beeps. • Enter a digit between 2 and 9 to indicate the number of times your telephone will ring before calls are forwarded. Tones will confirm the ring count has been set. Once you have activated Call Forward No Answer, your telephone will ring as normal. However, if the call is not answered by the preset number of rings, the call will be transferred to the Call Forwarding Number. If you have Call Waiting, you will hear the Call Waiting “beep.” If you don’t answer the call, it will be forwarded after the preset number of rings. If you wish to change the number to which your calls are being forwarded, just deactivate and then re-activate the service, following the steps above.
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Call Forward—Remote Access Allows you to activate or deactivate your Call Forwarding from a remote location. To Activate • From a remote touch-tone phone, enter the number below that provides your Call Forward feature. Eden Valley 453-1370 Grey Eagle 285-1370 Greenwald 987-1370 Kimball 398-1370 Melrose 256-1370 Richmond 597-1370 St. Martin 548-1370 Sauk Centre 351-1370 Watkins 764-1370 • Dial the phone number for which Call Forward will be activated, followed by your PIN number (4 to 7 digits). • You will hear three beeps and a dial tone. • Press *72, followed by the number you want calls forwarded to. • Listen for three beeps, then hang up or stay on the line to talk with the forwarded party. To Deactivate • From a remote touch-tone phone, enter the number that provides your Call Forward feature. (Please refer to the list of phone numbers under “Activate,” above.) • Dial the phone number for which Call Forward will be deactivated, followed by your PIN number (4 to 7 digits). • Press *73, then hang up.
Selective Call Forwarding Use this feature to forward selected calls to another number and have all other calls ring at your telephone as usual. Calls originating from numbers on your “Preferred List” of up to 10 numbers are forwarded. All other calls ring at your telephone. When Call Forward, Call Forward Busy, and Call Forward No Answer are active, Selective Call Forwarding is on and all of your calls are forwarded. To Use Selective Call Forwarding • Lift the handset and listen for the dial tone. • Press *63 for voice instructions which will guide you through the steps of how to: • Turn the feature on or off. • Make changes to your feature list. • Enter, confirm or change the “forward-to” number. 8
Call Waiting
Allows you to have a private conversation with one caller, while keeping another caller on hold. With Call Waiting, a beep tone tells you that a second call is waiting. Another reminder is heard 10 seconds later if the waiting call remains unanswered. (Only you hear this tone. The second caller hears only the normal ringing tone.) To End An Existing Call And Answer A Call Waiting Call • Hang up, then allow telephone to ring and answer it. To Hold An Existing Call And Answer A Call Waiting Call • Press the switch hook for about one second (or press the “flash” button if available). To Alternate Between Calls • Press the switch hook for about one second (or press the “flash” button if available) to alternate to the other caller. • Each conversation is private and cannot be heard by the other caller. Note: If you have Call Hold, you must press *9# after pressing the switch hook (or the “flash” button if available) to accept the waiting call. To End Either Call • Simply hang up. • If you haven’t answered the Call Waiting, your telephone will ring. To Deactivate Call Waiting Before You Place A Call • Enter *70 from a touch-tone telephone. • You will hear three beeps and a second dial tone. • Enter the number for your call. Call Waiting will not be activated for the duration of this call only. When you hang up, Call Waiting is again operational. To Deactivate Call Waiting On An Incoming Call • This feature works only if you have Three-Way Calling or Call Hold. • After you answer an incoming call and determine you do not wish to be interrupted during this call, press the switch hook for about one second (or press the “flash” button if available) to place your call on hold. • You will hear three beeps and a second dial tone. • Press *70, then listen for three beeps. Wait for automatic reconnection to existing call. Call Waiting will not be activated for the duration of the call. When you hang up, Call Waiting is again operational. Note: When Call Waiting is deactivated caller will hear a busy signal.
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Phone to Go Allows your calls to simultaneously ring other numbers when callers dial your main number. Choose to have your calls ring at your home, office, cabin, cellular telephone, etc. • Dial 320-_ _ _ -1222 for the Phone to Go service. • Enter your Subscription Number (10-digit telephone number). • Enter your password (default is 0000). • Press 1 to turn the service On/Off. • Press 5 to change your password (PIN). • Enter your new PIN • Re-enter your new PIN to verify. • Press 3 to record your name. • When you are finished recording your name, press #.
Call Hold Allows you to dial a special code and place someone on hold when you want to initiate a second call, or when you need to talk privately with someone in the room. You can also place a call on hold, hang up, listen for ringing, and retrieve the call from another extension off of the same phone line. To Put A Call On Hold • Press the switch hook. • Listen for three beeps then a steady dial tone. • Press *9#, the caller is put on Hold. To Return To A Call On Hold • Press *9#. • Hang up and allow your telephone to ring. To Alternate Between Calls • Press the switch hook. • Press *9#. • Present call is placed on hold, previous call is reconnected.
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Identifying Calls
In today’s fast-paced world, we all need a chance to take control of our schedules. The Arvig Calling Features that enable you to identify callers will help you do just that!
Caller ID: Name & Number With Caller ID, the name and/or telephone number of the caller is displayed on a special display unit attached to your telephone or on a specially equipped display telephone. If the caller has blocked the delivery of the call, or if Caller ID is not available in the caller’s telephone network, the display screen shows “Private” or “Anonymous.” Caller ID customers also receive Anonymous Call Rejection (see Blocking Calls section).
Enhanced Caller ID Allows you to see who’s calling when you are on the telephone. When you hear your Call Waiting “beep,” the name and/or telephone number of the calling party will appear on your display unit.
Call Tracing To initiate a trace on the last call you have received, simply press *57 after receiving the call. The originating telephone number, time and date of the call is recorded on a special printer at Arvig and can be forwarded to a law enforcement agency at your request. When you activate the trace, a digital voice recording will inform you if the trace was successful. There is a charge for each successful trace.
Second Number Service Allows you to have up to two telephone numbers with unique ring patterns. This provides many of the advantages of an additional line but at a fraction of the cost.
Priority Call A distinctive ring or distinctive Call Waiting tone will alert you of a call from your own “Priority Call List” of up to 31 phone numbers. You’ll hear a short-long-short ringing pattern or distinctive Call Waiting tones on calls originating from those numbers. All other calls will ring with a standard ring or Call Waiting tone. Start code is *61. Stop code is *61. 11
Selective Call Acceptance You can choose to receive only calls from specific parties by entering their telephone numbers into a “selection list” of up to 31 phone numbers. Other calls will receive a recorded announcement stating you are not accepting calls at this time. To Use Selective Call Acceptance • Lift the handset and listen for the dial tone. • Press *64 for voice instructions which will guide you through the steps of how to: • Turn the feature on or off. • Make changes to your feature list. • To add the last caller to your acceptance list, press #01#.
Selective Call Rejection You can choose not to receive calls from specific parties by entering their telephone number into a “Screening List” of up to 31 phone numbers. Calls originating from those numbers will be routed to a recorded announcement stating you are not accepting calls at this time. You will receive all other calls as usual. To Use Selective Call Rejection • Lift the handset and listen for the dial tone. • Press *60 for voice instructions which will guide you through the steps of how to: • Turn the feature on or off. • Make changes to your feature list. • After receiving an annoying call, you may wish to prevent that person from calling you in the future. To add the last caller to your rejection list, press #01#.
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Blocking Calls
Protect your privacy with Arvig Blocking Features.
Anonymous Call Rejection Prevents intentionally blocked calls from reaching you. Callers who have blocked their call with Per Call Blocking or Line Blocking will hear a message stating this number is not accepting calls from blocked lines. This feature is available only with Caller ID. Start code is *77. Stop code is *87.
Line Blocking Prevents your number from being displayed to Caller ID customers on all calls made from your telephone. Line Blocking is available upon request at no charge to residential customers.
Number Blocking This feature, which is already provided on your telephone line, prevents your telephone number from being displayed to Caller ID customers on a per-call basis. Simply press *67 before placing your call.
Per Call Unblocking This feature allows you to unblock your Line Blocked telephone line on a per-call basis so your number will be displayed to Caller ID customers. This is available to all customers who have Line Blocking. To activate this feature, press *82 before placing your call. After the call, Line Blocking will again be in effect.
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Do Not Disturb Allows you to prevent incoming calls from ringing at your telephone. Only callers who have your Personal Identification Number (PIN) can override the Do Not Disturb feature and ring your phone. To Activate Do Not Disturb • Lift the handset and listen for the dial tone. • Press *78 and listen for three beeps. • Hang up. Do Not Disturb is now activated. To Deactivate Do Not Disturb • Lift the handset and listen for the dial tone. • Press *79 and listen for three beeps. • Hang up. Do Not Disturb is now deactivated. To Set Or Change Your PIN Number • Lift the handset and listen for the dial tone. • Press *10 and listen for three beeps followed by a steady dial tone. • Enter PIN (maximum 7 digits). • Listen for three beeps. • Hang up.
Toll Control With PIN Allows you to control access to direct-dialed long distance calling from your telephone. You can enable and disable this service by dialing a two-digit access code and setting a restriction with a four-digit Personal Identification Number (PIN). A temporary PIN is set for you by the telephone company. To Set Your PIN • Lift the handset and press *12. • Listen for a dial tone, then enter default PIN followed by #. • You will hear three beeps and a dial tone. • Enter your new PIN followed by #. • Listen for three beeps then hang up. To Change Your PIN • Lift the handset and press *12. • Listen for a dial tone, then enter old PIN followed by #. • You will hear three beeps. • Enter your new PIN followed by #. • Listen for three beeps then hang up. To Use Toll Control With PIN • Lift the handset and press *13. • Listen for a dial tone, then enter your PIN (1-7 digits) followed by #. • You will hear three beeps and a dial tone. • Place your toll call. 14
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It’s All Here
©Arvig 4/2012. CallingFeatures_Melrose&SaukCentre
