Transcript
Information CB1 Booklet CAMBRIDGE
Victoria Hall CB1 Brookgate Cambridge CB1 2BP
Tel: 01223 612010 Web: Http://cambridge.victoriahall.com e-mail:
[email protected]
Booklet contents Welcome to Victoria Hall ............................................................................................................................................................ 2 Student Details ........................................................................................................................................................................... 3 Key & Fob System………………………………………………………………………………………………………………......................................................4 Bedroom Inventory ................................................................................................................................................................. 5-6 Flat Inventory .......................................................................................................................................................................... 7-8 Studio Inventory…………………………………………………………………………………………………………........................................................9-10 Fire Safety Agreement ......................................................................................................................................................... 11-13 Flat Inspection Statement ................................................................................................................................................... 14-15 Reception Facilities................................................................................................................................................................... 16 On-Site Facilities .................................................................................................................................................................. 17-19 Internet Information ........................................................................................................................................................... 20-21 Television Service ..................................................................................................................................................................... 22 Contents Insurance................................................................................................................................................................... 23 Energy Saving ...................................................................................................................................................................... 24-26 The ANUK Code………………………………………………………………………………………………………………………………………………………………….….27 Disciplinary Action.................................................................................................................................................................... 28 Invoicing Procedure .................................................................................................................................................................. 29 Replacement Item Cost ....................................................................................................................................................... 30-31 City Life in Cambridge………………………………………………………………………………………………………………………………………………………32-33
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Welcome to Victoria Hall
Hello and welcome to Victoria Hall. Firstly, let me thank you for choosing Victoria Hall as your place of residence for this academic year. We have students living with us from universities and colleges throughout Cambridge, many of whom have travelled here from various countries around the world in order to pursue their academic goal. We wish you all well this year and hope that you have an enjoyable time living at Victoria Hall whilst requesting that you contribute to the positive student experience, by showing due consideration for your fellow residents. The following pages of this booklet are designed to give you an introduction to life at Victoria Hall and should help ease the transition into your new home. You will have completed the following forms as part of your online check in - FIRE SAFETY AGREEMENT AND THE EMERGENCY CONTACT FORM. If your details have changed since you completed these forms, you will need to update them within WITHIN 7 DAYS via the online Portal. The following - FLAT INVENTORY, MAINTENANCE ISSUES and COMMUNAL INVENTORY will also need completing via the online Portal. Please note: when completing the COMMUNAL INVENTORY, you will need to complete in consultation with your flat mates. Please complete these forms within the time periods stated as they are of the upmost importance. There are three members of the management team based within reception. Between us we will endeavour to deal with any queries you may have, so please feel free to pop into the office where there will always be someone ready and willing to help. We also have an expert team of caretakers who man the site 24/7, throughout the year. They are equipped to deal with the majority of maintenance issues that may arise during your stay. We trust you will appreciate the high standard of accommodation that we have provided. We are sure that you will assist us in maintaining the property in a good condition for the benefit of our residents and also for those students who will reside with us in future years. Victoria Hall operates an equality and diversity policy which is available from reception if required. We do not treat any person or group of persons applying for accommodation less favourably because of their race, colour, ethnic or national origin, gender, disability, appearance, age, marital status, sexual orientation or social status. We wish you the best of luck with your studies and we look forward to meeting you all over the coming weeks.
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Student Details This form is similar to the details you provided during your initial booking. There are some additional pieces of information required and this gives you a chance to update any details i.e. new phone number, email address etc. The most important part of this form is the Emergency Contact section. Here you need to provide the contact details of someone you would like us to get in touch with should, for example, you have an accident. Normally this will be a parent / guardian however the choice is yours. It can be anyone, anywhere in the world as long as they are contactable.
First name
Block
Surname
Flat / Room
Date of birth
Mobile
E-mail Car model and colour
Car registration
If you require a car parking space please provide car details to be entered into the ballot.
Emergency Contact Name Home address
Day telephone
Mobile
Night telephone Doctors’ name
Doctors’ phone
Doctors’ address
If your details change at any time during your stay with us. Please update them via the online Portal.
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Key&Fob System Upon arrival at the Hall you will receive a Flat/Room Key, Post Key and a Fob.
The Fob will allow you access through the block doors and the studio flat doors. The Key is for your flat and room door.
To enter the block, press your fob against the black square on the silver panel. The door will beep and open automatically.
To enter the flat, present your fob to the black pad on the door. The door will beep and the keypad will show green. Push gently against the flat door which will open. The door will lock behind you.
To enter your bedroom, use the provided key. Remember to keep the bedroom door locked whenever you leave your bedroom
Under no circumstance must any automatic doors or flat doors be forced, pushed or pulled or wedged open.
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Bedroom Inventory It is important that you fill out this form accurately, as any discrepancies at the end or during your tenancy may result in you being charged for missing or damaged items. Work your way down the list checking that the items listed are present and in good condition. Any damaged or marked items including the walls, ceilings and fittings should be noted on the inventory to ensure you are not held responsible for the damage. If you need additional space to make notes then please use a separate piece of paper. Please note: You can complete this inventory via your online Portal account. ITEM
RESIDENTS USE ONLY BEDROOM
Mattress protector Mattress Bed base with under bed storage Waste Paper Bin Desk & Drawer Desk Chair Electrical, Data & TV Sockets Smoke Detector Radiator Book Shelf Window (Inc. sill, frame & handle) Blind(s) Wardrobe Notice Board Light Above Mirror Mirror
Please note any marks on walls – description & location
Bed Wall Desk Wall Mirror Wall Other Walls
Ceiling: note any marks - description & location Carpet: Note any marks/burns – description & location Skirting Boards: note any marks - description & location Wardrobe (Inc. doors) Door Stop Door Lock & Closer Bedroom Door
EN-SUITE En-suite Walls: note any marks - description & location Wash Basin Basin Plug & plug
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OFFICE USE ONLY
ITEM
RESIDENTS USE ONLY
OFFICE USE ONLY
Mirror Shelf Shaving Unit/Light Toilet Towel Rail Toilet Roll Holder Ceiling Light Shower Unit & Head Shower Curtain & Floor Tray Shower Cubicle Vinyl Flooring Bathroom Door Coat Hook Clothes Drier (on wall in shower cubicle) Extractor Fan
Victoria Hall confirms that all items are in good condition at the start of the tenancy. Please provide detailed comments if you do not consider items to be in good condition. Please complete the above form via the online Portal in detail within 7 days of your arrival. If the form is not completed via the Portal within 7 days all items will be assumed present and in good condition
Students name Flat and room number Academic year
2016/17
Signature Date
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Flat Inventory ITEM
RESIDENTS USE ONLY KITCHEN
Fridge Freezer- Fridge section Fridge Freezer- Freezer section Microwave Radiator Oven Hob Grill Pan & insert Cooker Hood Extractor Fan Breakfast Bar Sink/Drainer Unit Cupboards Drawers Heat Detector Fire Blanket Kitchen Bin & Lid Kitchen Strip light Vinyl Flooring note any marks/burns
KITCHEN UTENSILS
Hoover Mop, mob bucket and insert Dustpan and brush
LOUNGE
Radiator Electrical Sockets Sofa(s) Lounge & Kitchen Windows Handles
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OFFICE USE ONLY
ITEM
RESIDENTS USE ONLY
OFFICE USE ONLY
Ceiling: note any marks - description & location Carpet: Note any marks/burns – description & location Notice Board Breakfast bar stools x 2 (note condition) Lounge/Kitchen Door & Closer
HALLWAY Walls: note any marks - description & location Ceiling: note any marks - description & location Lights & light switches Smoke Detector Intercom Handset
The items listed are provided by Victoria Hall and are present in each room stated. Victoria Hall confirms that all items are in good condition at the start of the tenancy. Please provide detailed comments if you do not consider items to be in good condition. Please complete the above form via the online Portal in detail within 7 days of your arrival. If the form is not completed via the Portal within 7 days all items will be assumed present and in good condition.
*Please do not place hot hair straighteners or other heat producing appliances on the carpets. Should this occur the entire carpet will be replaced at a cost to the individual responsible.
Flat Academic year
2016-17 Date moved in
Name
Room 1 Room 2 Room 3 Room 4 Room 5
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Signature
Studio Inventory It is important that you fill out this form accurately, as any discrepancies during or at the end of your tenancy may result in you being charged for missing/damaged items. Work your way down the list checking that the items listed are present and in good condition. Any damaged or marked items including the walls, ceilings, carpets and fittings should be noted on the inventory to ensure you are not held responsible for the damage. If you need additional space to make notes, then please use the back of the sheet. Please note: You can complete this inventory via your online Portal account.
that yo
ITEM
RESIDENTS USE ONLY
Mattress Cover Mattress Bed Base & Under Bed storage Desk & Drawers & Paper Bin Desk Chair
Book Shelf Electrical, Data & TV Sockets Window (Inc. sill, frame, handle & restrictor) *DOES NOT OPEN FULLY Full-Length Mirror in wardrobe Ceiling Lights Please Bed Wall note any Desk Wall marks on walls – Window Wall descriptio n& Other Walls location Ceiling: note any marks - description & location Flooring: Note any marks/burns – description & location Skirting Boards: note any marks description & location Wardrobe (Inc. doors) & Shelves Door Stop Main Door Lock & Closer Bathroom Door Intercom Light Switches Under Counter Fridge, Drawers, shelves etc Combination Microwave / Oven Hob
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OFFICE USE ONLY
Extractor Fan Sink/Drainer Unit/ Plug Cupboard Heat Detector Fire Blanket LED Strip light (above Kitchen units)
EN-SUITE En-suite Walls note any marks - description & location Wash Basin, tap & plug Mirror Shelf Toilet/ Toilet Seat
Toilet Roll Holder Ceiling Lights Shower Unit and Head Shower curtain & Floor Tray (Inc. frame) Shower Cubicle & Silicone Vinyl flooring Bathroom Door Hook Extractor Fan
KITCHEN UTENSILS 1 x Dust Pan and Brush
*The items listed are provided by Victoria Hall and are present in each studio. Victoria Hall confirms that all items are in good condition at the start of the tenancy. Please provide detailed comments if you do not consider items to be in good condition. Please complete the above form via the online Portal in detail within 7 days of your arrival. If the form is not completed via the Portal within 7 days all items will be assumed present and in good condition Students name Studio number Signature
Academic year 2016-2017
*All bedrooms have been painted to a high standard, we therefore ask you not to put anything on the walls that will mark (see section 3.11 of the tenancy agreement). You will be billed for painting if any marks are found that are not down to general wear and tear. *Please do not place hot hair straighteners, pans or other heat producing appliances on the floor. Should this occur the entire wooden flooring will be replaced at a cost to the individual responsible.
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Fire Safety Victoria Hall provides the following fire safety features:
Fire Blankets - situated in the kitchens. Heat/Smoke Detectors – situated on the kitchen/lounge ceilings. Heat/Smoke Detectors – situated on the hallway & bedroom ceilings. ½ Hour Fire Safety doors to the main flat entrance, all bedrooms and the kitchen / lounge area. Intumescent strips around the doorframes to reduce the passage of smoke in the event of a fire. Door closers to all internal doors. Door locks fitted with a thumb turn mechanism to allow escape without the use of a key. Fire action notices on the back of all bedroom doors. All furniture and fittings provided are designed to meet Fire Safety requirements. Emergency lighting in the communal stairwells to ensure a safe escape route at all times.
Advice in the Event of a Fire
If you discover a fire, follow the instructions given on the fire notices in your flat. If you are in your bedroom and a fire in the hallway is obstructing your exit, the safest option is for you to remain in your bedroom. Let others know you are in the room by shouting from the window or by contacting the Fire Brigade, the office or the Caretaker on duty (in this order). If there is smoke appearing around the door – place bedding or towels around the door to prevent the smoke from penetrating into the room. Open the window and stay near it for fresh air until the Fire Brigade arrives. If you hear a fire alarm inside another flat contact the Fire Brigade by dialling 9 followed by 999. Also contact the office or the Caretaker on duty. If you believe there is a fire in another flat in your block the safest option is for you to remain in your bedroom or lounge unless instructed otherwise by the Fire Service or Caretaker. Your flat door, lounge and bedroom doors are all ½ hour fire doors. Let others know you are in the room by shouting from the window or by contacting the Fire Brigade, the office or the Caretaker on duty (in this order). If you choose to leave your room/flat check door handles, hinges and edges for heat with the back of your hand. If they are warm – DO NOT open the door – the fire is on the other side.
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Fire Safety Advice in the Event of a Fire
Make your Fire Action Plan now – awareness can save lives. Familiarise yourself with the location of the Fire Safety equipment. Report any problems with your firefighting equipment. If you use the equipment to tackle a fire report to the office immediately so that we can replace it. Do not remove or abuse any of the equipment – it is provided for your own safety. Do not remove the bedroom door closers or prop open the internal fire doors at any time. Do not prop open doors in communal areas and stairwells. Keep all doorways and hallways clear from obstructions at all times. Do not leave bags of rubbish or other items in the stairwells or on landings. This may obstruct your potential escape route or that of other residents. Do not store empty boxes and other combustible items in the storage cupboard – this is a potential fire hazard. Whilst cooking do not leave cooking appliances unattended. Do not keep or use in the flat any lighted candles, incense sticks, naked flame appliances or portable apparatus fed by paraffin or liquid gas. If you bring any item of your own furniture into the flat, it must display the British Standards for Fire Safety and must be approved and authorised by Victoria Hall Switch off electrical appliances at the wall when not in use. Do not overload electric sockets. Report any faults with electrical equipment and ensure that faulty appliances are not used until repaired or replaced. Do not attempt to dry any items on your lounge or bedroom heaters.
Please take note of this useful information Fire kills – you can prevent it. Victoria Hall takes fire safety very seriously. Any resident found to be in breach of this will face relevant disciplinary action.
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Fire Safety Agreement Victoria Hall recognises its responsibilities for providing a safe environment for residents and has put in place various measures in relation to Fire Safety. Residents also have a duty to take reasonable care of the safety of themselves, visitors and Victoria Hall staff. It is your responsibility to co-operate with Victoria Hall by complying with the standards of performance detailed below.
Fire doors must be kept closed at all times. Fire Doors must not be propped open – if door wedges are found in flats they will be removed and disposed of. Door closers must not be removed from fire doors at any time. Fire extinguishers and fire blankets must be visible and accessible at all times, and must not be moved from their location. Smoke and heat detectors must never be covered. All incidents where firefighting equipment has been used must be reported to the office or the Caretaker on duty immediately so that replacements can be provided free of charge. Where firefighting equipment is replaced due to abuse relevant charges will be made. Flat hallways must be kept clear and free from rubbish and obstructions at all times Doorways must be kept clear from obstruction at all times Rubbish (or any other items) must not be left in stairwells or on communal landings. Rubbish must not be allowed to build up in bedrooms or communal areas in flats. ALL VISITORS AND RESIDENTS MUST OBSERVE THE NO SMOKING RULE WITHIN ALL AREAS OF VICTORIA HALL (INCLUDING BEDROOMS AND FLATS). Cooking appliances must not be left unattended whilst in use. Lighted candles, incense sticks, shisha pipes, electronic cigarettes, naked flame appliances or portable apparatus fed by paraffin or liquid gas must not be kept or used in flats. PLEASE NOTE THAT IF ANY OF THESE ITEMS ARE FOUND IN EITHER FLATS OR BEDROOMS THEY WILL BE REMOVED WITHOUT FURTHER NOTICE. Electrical sockets and extension leads must not be overloaded Any faults with electrical equipment belonging to Victoria Hall must be reported to the office or the Caretaker on duty immediately. Faulty appliances must not be used until repaired or replaced. Heaters must not be covered by clothing or any other items. Light fittings must not be covered. Vents on electrical equipment (including wall heaters) must be kept clear and must not be blocked by other items at any time.
I confirm that I have read and understood the fire safety measures detailed above and agree to adhere to them at all times.
Name Signature
Date
Block
Flat/Room
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Flat Inspection Statement During the monthly flat inspections, Victoria Hall staff, check for general cleanliness, signs of damage to the property, fire safety and anything that might breach general health and safety. During flat inspections it is down to the discretion of the member of staff as to what needs cleaning – the details overleaf explain Victoria Hall’s expectations regarding cleanliness. All residents are informed of the flat check dates upon arrival (in your welcome pack) and therefore it is the individual’s responsibility to ensure that their flat and room are in a satisfactory condition before the flat inspections are due. If you know you will be away for this period you must ensure everything is cleaned before you go, as the same standard will still apply. The flat check dates provided are to be used as a guideline (although we will try to adhere to them as best we can) as they may be liable for change at the discretion of the management. In this event we will give sufficient notice of any changes. If any items in the flat require attention a letter will be left stating what is to be done and the time by which it should be completed (this will usually be a 24-hour period). The re-inspection will proceed at some time AFTER the time stated on the letter and you should not assume that it will be at that time exactly. If, upon the re-inspection, the items have not been dealt with to Victoria Hall’s satisfaction (in accordance with the guidelines overleaf) a further letter will be left informing you that contract cleaners will be attending to the items on a specified date. There will be no further rechecks after this second letter has been left and cleaners will be booked immediately. If the cleaners arrive at the flat and the work has already been completed by the Tenant(s) then a cancellation charge of £10.00 will apply, regardless of how much the work itself would have cost. Cleaning is charged at £16.00/hour with a minimum charge of £16.00. Please note that we may take photographs of any unclean rooms/items. If an item is considered unclean by the member of staff completing the check, then you will be asked to clean it. Where there is a claim from a resident that it is not possible to get the item any cleaner, the cleaning contractor will be instructed to complete the work and the item will be re-checked by a member of Victoria Hall staff. If the cleanliness of the item has improved following the cleaner’s visit consequent charges will be applied. No charges will be made to the resident where there has been no improvement in cleanliness.
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Cleaning Standards and Cleaning Suggestions Please find below some examples of the items we have to re-check most frequently and a suggestion of the best way to clean them. This list includes only some of the items that we require to be kept clean - if you need advice on how to clean any other items in the flat then please ask at Reception. Kitchen floor Simply mopping the floor is not sufficient. You will need to use a floor cleaner with de-greasing properties and hot water. The floor will need to be scrubbed thoroughly prior to mopping to get it thoroughly clean. Hob The hob should be completely clean and there should be no build-up of food or greasy stains. If the grime comes off when the hob surface is scraped, then it is not clean enough. Do not use wire-wool (i.e. Brillo pads) on the hob as it will scratch the surface. You should use a kitchen cleaner with de-greasing properties and a sponge-scourer or similar to obtain best results. Oven An oven cleaner with de-greasing properties is needed to get the oven and the oven door properly clean. The glass on the oven door should be clear, not brown. The seal on the oven will need wiping to remove the buildup of crumbs and grease and the floor of the oven itself must be free from grime and food build-up. Microwave Microwaves should be cleaned inside and outside. An all-purpose kitchen cleaner with de-greasing properties and a kitchen cloth should get the grime off without damaging the microwave. You will need to clean both the glass plate and under the glass plate. The microwave needs regular cleaning inside to prevent rusting. Where rusting occurs as a result of the microwave not being cleaned it will be replaced at the residents’ expense Shower Use non-abrasive bathroom cleaner (e.g. Cif Foam or Flash bathroom) with hot water and a sponge or a scrubbing brush. Clean the shower tray (the base that you stand on), the door (including the lip at the bottom) and its frame, the tiles and the grouting. If the grouting or tiles are discoloured you may need to spray on the cleaner and leave it to stand for a while before wiping it down. If soap scum or other substances come off when the surface is scraped then it is not clean enough. Leaving any part of the shower pink/discoloured is not acceptable. Extractor fans should not be turned off at the switch above the bathroom door as they help prevent damp and mould build-up in the en-suite. If mould builds up as a result of the fan not being used residents will be charged for repairs to the grout/silicone. Basin The basin itself, the taps and the tap bases and in/around the plughole should all be cleaned. Any streaks of scum, or brown/grey/pink build-ups, either in the basin or near the taps is unacceptable. Please note Proper cleaning products must be used. Soap or washing up liquid is not sufficient to clean with, nor is wiping over with a damp cloth. For the bathroom it is best to use a bathroom cleaner (e.g. Cif or Flash) and a multipurpose cleaner can be used in the kitchen for most items. For the oven and hob please use an oven cleaner (e.g. Mr. Muscle) for the best results. Ensure rubber gloves are worn when using cleaning solutions or handling hot water. Always follow any safety instructions on product packaging.
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Reception Facilities The main reception should be your first stop if you require any help with your accommodation. Reception Opening Times: Monday – Friday
9:00 am – 17.00
Saturday & Sunday
24 hours
Bank Holidays
24 hours
Should you require assistance outside of the reception opening hours there will always be a caretaker on site who can be contacted either at the caretaker lodge (located next to reception) or on the caretakers mobile (below): Caretaker Office:
01223 612010
Caretaker Mobile:
07970 234989 (Please use this number if the fire alarm goes off)
There are a number of services provided at reception should you require them.
Photocopying
B&W
£0.10 (per sheet)
Printing
B&W Colour
£0.10 (per sheet) £0.35 (per sheet)
Other Items
Replacement key Replacement fob
£20.00 £15.00
*Prices are subject to change*
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On-Site Facilities Laundrette The laundrette is located next to H block entrance. A laundry card can be purchased from reception for £2. Please note this cost is non-refundable. The card provider will not accept responsibility for lost or stolen cards. The cost is £2.70 per wash and £1.20 per dry. Card top-up process:
Go online to www.circuit.co.uk. Purchase your unique top-up code. Take your laundry card and top-up code to the top-up machine in the laundrette. Press any key on the machine, scan your card, enter the top-up code and re-scan your card to finish. You are now ready to do your laundry.
The laundrette machines are provided by Circuit Managed Laundry Systems. To report a breakdown please call 0800 0924068 or 01422 820040. For the laundry top-up card helpline call 01422 820026. PLEASE NOTE THAT UNUSED CREDIT REMAINING ON CARDS CANNOT BE REFUNDED.
Laundry should not be left unattended during the washing or drying cycle. Victoria hall accepts no liability for loss of personal items from the laundrette. .
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Bins & Recycling All rubbish should be removed from the flats and taken directly to the bin stores located in the Courtyard (All rubbish should be contained within appropriate bin bags and must not be loosely discarded). Rubbish must not be left in stairwells, these areas are checked daily and an administration charge will be levied for each item of rubbish that has to be removed. Victoria Hall also provides two blue recycling bins for the disposal of papers, aluminium and plastics. These bins can also be found in the bin stores. Mail Mail is kept in reception for you to collect. Please ensure that all mail is correctly addressed. Please note that we only accept mail for current residents – “care of mail” will be returned to sender. Victoria Hall will accept registered mail and parcels and will sign (without liability) on your behalf. An information slip will be put in your post box to notify you that we are holding a parcel for you. A signature is required upon collection. Security Victoria Hall employs a team of caretakers who work on a shift rotation basis to ensure that the site is covered 24 hours a day, 365 days a year. If you have a concern about security, please inform a member of staff immediately. To supplement the work of our caretakers we have CCTV surveillance in operation throughout the site, enhanced further by security fencing and restricted door access controls. Our security is however only as good as the residents who live with us, so please ensure that you follow some simple safety steps such as closing windows and doors if you leave a room, keeping your door access fob and bedroom key on your person at all times and by not allowing visitors to tailgate you onto site or into a block. The flat intercoms allow you to talk with people ringing your flat but will not allow you to “buzz” them in for security control. You will need to physically go to the main gate and escort your guest up to your flat. You are welcome to have guests at Victoria Hall during your stay although all overnight guests must be signed in at reception during office hours. This is very important for fire safety. You should also check with your flatmates that they do not have any objections. Please remember that as our tenant you are legally responsible for the behaviour of your guests and any damage and/or nuisance they may cause will be your responsibility. Maintenance Please report any maintenance issues directly to reception via your online Portal account. A caretaker will then be assigned to carry out the repair as soon as possible. Please note that repairs are carried out in order of priority and emergencies will be attended to first. If you refuse the caretaker entry you must re report you maintenance problem to the office. You can also email us
[email protected] Bicycle Storage There are bicycle storage areas on site and there is no charge for their usage. Please refrain from storing bikes within your flat and/or staircase, this is a breach of tenancy and any bicycles found within these areas will be removed and a release fee applied.
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Smoking Victoria Hall is a non-smoking site, this includes all bedroom, public and all communal areas. Failure to adhere to this policy will result in disciplinary action. Courtyard You are welcome to make best use of the courtyard. We would request however that you show due consideration for your fellow residents and therefore ensure that noise is kept to an absolute minimum. This is particularly relevant after 10.00pm at night where thereafter no congregating will be permitted; consequently we would request that you return directly to your flat after a night out. No ball games are allowed at any time. Payment of Bills Victoria Hall will accept payment of bills via cash, cheque and most debit/credit cards through your online Portal account. We can only accept cheques and card payments for transactions totalling over the value of £5. Please note that an administration charge of £30 is applied each time a cheque is returned from the bank unpaid. Key & Fob All door access fobs are individually programmed and identify the user at all doors where presented (whether access is gained or not). Your fob will allow you access to the site, reception, laundry and then to your block and flat. You are responsible for the safe keeping of your fob and key. Please inform reception immediately should you lose either. Your fob can be cancelled - a replacement fob costs £15 Your bedroom key is unique – a replacement key costs £20 Please ensure that you remember to take your key and fob with you at all times as staff may be busy and not able to immediately grant you access.
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Internet Information Student Services We believe that a fast, reliable Internet service is an essential requirement for any student accommodation building. With ASK4 Broadband students may choose from a vast range of packages with speeds up to 100Mb/s and no restrictions. High Speed Broadband: 4Broadband is our own nationwide fibre optic network with a dedicated connection straight to your building. You do not need a telephone line or a modem, all you need is an Ethernet enabled device. Your Package includes: Base 100Mb/s Wi-Fi and 100Mb/s hardwired- Inclusive (Free) Wireless Internet: Our Wireless internet includes provision of a configured access point allowing users to use web enabled devices wirelessly in their rooms. 4TV: 4TV provides television services to ASK4 connected computers as well as conventional televisions using a dedicated set-top box. Key Features of 4TV:
Watch TV on PC, laptop or conventional TV View up to 30 Freeview channels Now and next guide Full TV Listing
4Record: 4Record enhances our standard 4TV offering by allowing users to record programs to watch at their leisure. The service allows a user to record up to 50 hours of television which can be viewed for up to seven days after it is recorded.
4Voice: 4Voice is based on VoIP (Voice over Internet Protocol). The 4Voice system provides users with a fully self-managed phone service that is easy to set-up and use. 20
Key Features of 4Voice: Plug and play service Instant connection No monthly line rental or minimum contract Discounted call rates Pay-as-you-go service
4Gaming: 4Gaming is perfect for PC and console video gamers. It allows users to simultaneously connect a
games console as well as a PC or laptop and provides access to over 100 hosted PC games that are regularly updated. Key Features of 4Gaming:
High-priority, low-ping connections to game networks Connect Playstation, XBOX, PC Static Public IP address
4Backup: 4Backup gives users high-speed access to remote secure storage and automatic scheduled backup – perfect for protecting important course work! The system provides unlimited storage space and allows users access from anywhere via their own custom web portal. Key Features of 4Backup:
Store unlimited data Secure Transfer over SSL Access from any Broadband enabled device
For any problems or queries with your internet service please refer to the support CD issued to you. This contains a comprehensive troubleshooting guide. If you are still experiencing difficulties then you can contact the ask4 Support Centre at any of the following contact points: Support Centre Opening Times Mon – Fri 08:00 – 22:00 Sat – Sun 10:00 – 20:00 Phone: 0845 123 8710 Fax: 0114 269 5333 e-mail:
[email protected] Text Help: 07797 800 545 Portal: portal.ask4.com Calls are charged at local rate. Texts are charged at standard network rate. For more information about other services available to you please visit: http://onlinelifestyle.ask4.com/victoria-hall-CB1
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Television Service A TV is provided in the Common Room. This TV provides a digital package of channels to suit every need from sport to music and films. If you have your own television in your bedroom you will also be required to purchase a separate licence. If you are unsure if you need a licence the TV Licensing Guidelines state: ‘You need a TV Licence to use any television receiving equipment such as a TV set, set-top boxes, video or DVD recorders, computers or mobile phones to watch or record TV programmes as they are being shown on TV.’ For further information refer to: www.tvlicensing.co.uk
There is an aerial socket in each room that a student can use to plug their own TV into. IPTV is also available for computer users – contact reception for further details.
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Contents Insurance Victoria Hall has arranged contents insurance for you with Endsleigh, the No.1 student insurance provider. This cover does not protect laptops and phones or other items when you are outside your room, or all risks inside your room. It is important for you to check this cover, so please follow the steps below to ensure you fully understand the protection provided. Enter in your policy number HH1442 at www.endsleigh.co.uk/reviewcover to check your policy details. Check what is covered. Check key exclusions and limitations. Check your policy excess. Check how to make a claim. Extend and personalise your cover to protect laptops, phones and other valuables. When does cover start & finish? Cover is for the length of tenancy and commences on the date your tenancy starts at Victoria Hall (or the date cover is requested in respect of additional benefits) and ends on the expiry date of the tenancy in the following year. It is important to find out exactly what you are covered for, as you may find that the contents cover is not sufficient and you need to extend it to protect all of your possessions both inside and outside of your room. About Endsleigh 50 years ago Endsleigh pioneered affordable insurance designed for students. Today they provide personalised cover tailored around your University needs and into your professional life too. Endsleigh protect you every day, every hour, every minute, because they know it only takes a second for your world to be turned upside down. As the No.1 student gadget insurance provider, they promise to replace laptops, phones and other gadgets in just 24 hours*. Whether you just want to protect your laptop, or protect it along with your phone, bike, sports equipment or musical instrument, you can insure all the items that matter to your life with Endsleigh’s new flexible policy. As you graduate, you can then adapt your policy to suit your new life as a young professional, so whether you move to the big city or move back home with parents, you can continue to protect those items that really matter. Endsleigh is proud to remain the only insurance provider recommended by NUS. *If your item is lost, stolen or unrepairable we’ll replace it within 24 hours - 1 working day of your claim being approved. 23
Energy Saving Cooking Every time you open the oven door the oven temperature is lowered, by 25 to 75 degrees. Try not to keep the door open for longer than necessary. Let food cool before putting it in the fridge so the refrigerator does not use energy unnecessarily. Keep your oven and hob clean. A clean oven uses energy more efficiently. Use the kettle to boil water for cooking, it’s more efficient and is quicker too! Use pots and pans that fit the burners (these absorb more energy, reducing heat lost). Don’t forget to turn off the oven when you have finished cooking Microwaves generally use less energy than ovens as they are on for a shorter period. Defrost freezers regularly to keep them running efficiently. When making toast, use the toaster not the grill.
Heating Keep windows and doors closed when heaters are on to avoid heat being lost. Use the timer on your heater to make sure it is not left on unnecessarily. Your heater can be set on a timer to come on at specific times, please refer to your welcome pack or ask the caretaker on duty for advice on how to do this. If you are away during weekends or the University holidays ensure heaters and appliances are switched off at the wall. Please remember that portable heaters are not allowed at Victoria Hall (see Tenancy agreement 3.6.1). It is worth noting that these often use more electricity than the wall heaters. Close your curtains at night to keep the heat in, especially in colder weather. Make sure they don’t cover the heater, so the heat doesn’t go behind them and out the window. Approx 20% of heat is lost through windows.
Water Use your plug! When washing–up fill the bowl as running the hot tap is both wasteful and expensive. Using your shower for long periods uses A LOT of electricity. The water heaters are equipped with thermostats, so that they turn off once the water is heated, and turn back on again when the water begins to cool. If you wish to save further you are able to turn off the water heater switch in the hall/kitchen cupboard and turn it on when required (the tank takes approx. 30 minutes to heat up).
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Lights Sounds simple but… turn a light off it you are not using it. Turn lights off in bedrooms if you are in the lounge. Turn lights off when you go out. Electrical appliances Switch televisions, CD players and DVD players off if you are not using them. Even leaving these appliances on standby can use as much as 60% of the electricity that would be used by the device if it were in use. Don’t leave items on charge unnecessarily Personal computers use approx. 270 watts when awake and 60 watts when asleep. Screensavers are not energy savers. If you are not going to use the PC for 20 Minutes consider turning the monitor off, if you will not be using it for over 2 hours turn the monitor and CPU off. The following are the approximate kilowatt ratings of typical items you might use in your flat. The kilowatt rating shows the units used per hour. Personal items Clock radio Hair dryer Iron Laptop Radio/stereo Colour television VCR/DVD
0.10 kilowatts 1.2 –1.875 kilowatts 1-1.8 kilowatts 0.05 kilowatts 0.07-0.04 kilowatts Approx 0.133 kilowatts Approx 0.02 kilowatts each
Victoria Hall items Shower Bedroom heather Lounge heater Oven Microwave Immersion heater
7.20 kilowatts 1.25 kilowatts 3 kilowatts Up to 2.55 kilowatts 1.20 kilowatts 3 kilowatts
The higher the kilowatt rating, the more electricity the appliance will use per hour. Remember!
Energy saving measures need to be taken by the whole flat for it to make a difference.
Tips sourced from: http://www.eere.energy.gov/consumer/your_home/appliances/index.cfm/mytopic=1004 http://www.whatprice.co.uk/environmental/energy-saving-tips.html http://www.electricity-guide.org.uk/tips.html
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Green Reward Scheme We are serious about conserving energy at Victoria Hall and to get our residents in the spirit we have ongoing promotions to highlight how important it is to make a difference (below is an example poster that we’ve used previously).
If you want to save energy please refer to the previous page for tips on how to save energy.
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The Code Victoria Hall has agreed to the principals required by the ANUK Code of Standards. The National Code is voluntary and aimed at both educational establishments and private sector suppliers. Those who join the code do so as part of their commitment to providing students with a first-class housing service. Those who join the Code provide you with information, reassurance and a procedure that you can follow if a dispute occurs. The Code is fully supported by NUS who are a key stakeholder and have representation on the management and complaints procedures of the Code. The Code will act as a student accommodation quality guide and, if you have a choice, always rent from a housing supplier who has joined the Code. Here are the advantages of living in a building covered by the Code:
Best practice in day to day management is supported and recognised Your contract is clearly written, stating what you are paying for and how much your rent is, with reasonable terms and no hidden costs Your accommodation should be fully prepared for you when you arrive to take up residence Your accommodation meets with a set of nationally recognised standards in respect of services, furniture and fittings Repairs and maintenance are carried out within agreed timescales your building will meet with, and exceed, the required health and safety standards You will be given information to explain what management routines are followed in the buildings There is a set accountable procedure for dealing with any disputes or complaints. Victoria Hall abides by the Code’s equality and diversity to such end all accommodation policies and practices are compliant with equality legislation, are equality impact-assessed, and aim to provide a safe, welcoming, supportive environment to all students.
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Disciplinary Procedure Victoria Hall aims to offer students a place to live that is comfortable and conducive to study. Residents and their visitors are expected to show consideration towards others and follow the terms of their tenancy agreement. Where these terms are breached, or where residents or their visitors behave inappropriately, Victoria Hall will take disciplinary action. NB:
Offences that will result in disciplinary action include: Damage to Victoria Hall property Theft of Victoria Hall property Excessive noise/neighbour nuisance Use of illegal drugs on Victoria Hall premises Abusive or threatening behaviour towards residents, staff or visitors Irresponsible behaviour in relation to health and safety Misuse of fire equipment False activation of the fire alarms This is not an exhaustive list and any behaviour that is considered to be inappropriate will be dealt with at the discretion of Victoria Hall.
Anti –social behaviour & use of illegal drugs Victoria Hall takes the issue of anti-social behaviour and the use of illegal drugs on Victoria Hall premises very seriously and will work closely with the Police and the University to tackle such cases. If residents or their visitors cause a nuisance to other residents, staff or members of the public the appropriate disciplinary action will be taken as outlined below. In addition all incidents will be logged and where appropriate information (including CCTV footage) will be passed to the police to assist prosecution. Initial action Verbal warning. Written warning. An administration charge of £15.00 will be made for each letter sent regarding a breach of the tenancy agreement and letters may be copied to parents/guardians and/or the University. Any costs incurred as a result of student action will be invoiced to the student/flat involved. Subsequent action Parents will be informed in writing. University Tutor/Disciplinary Office will be informed in writing. Evidence of repeat anti-social behaviour, use of illegal drugs and any other illegal activity will be presented to the Police. Ultimate action Court proceedings resulting in eviction from Victoria Hall. Resident/visitor actions reported to police if appropriate. Any of the above stages may be bypassed depending on the seriousness of the offence. 28
Invoicing Procedure Please find below the procedure used by Victoria Hall for invoicing. Residents will be invoiced when money is owed to Victoria Hall e.g. Payments for contract cleaners, outstanding rent, damages. All invoices must be settled during the tenancy. First invoice Your first invoice will be put into your post box (NOT delivered to your flat) therefore it is essential that either you check for post regularly. The invoice will show you what you are being invoiced for and how much money is due. You will be given 1 week to pay (the deadline will be stated on the invoice) and if Victoria Hall receives no payment by the due date then a reminder invoice will be put into your pigeon-hole. Reminder Invoice This will lay out the same information as the original invoice although will now incur a £15.00 administration fee. This reminder invoice will be put into your pigeon-hole. In addition it will provide you with a second payment due date (1 week after the first reminder invoice date). Further Reminder Invoices The reminder invoice, including the £15.00 administration fee must be settled by the new stated date. If further invoice reminders are necessary, further administration fees of £15.00 per reminder will be charged for each one sent. Unpaid Invoices Where invoices are not paid despite reminders, they will be forwarded to the resident’s home address for payment. Where invoices still remain outstanding, the resident’s details will be passed to Victoria Hall’s solicitors, who will continue to take further action to recover the debt. This will incur further costs and interest, which residents will be liable to pay Interest Charges on Unpaid Rent Rent payments which are not received in full on the due date will be subject to a daily interest charge on the outstanding amount which is calculated at 4% above the base rate of Lloyds TSB Bank plc. Communal Invoices For those invoices that are for all residents of the flat we will automatically split the invoice equally between all members of the flat unless one person admits responsibility in writing. You may settle your equal share if you are unable to reach an agreement regarding payment with your flatmates. It will be up to the remaining residents to settle their own share and any further reminder charges. Please note: You can make invoice payments via your online Portal account.
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Replacement Item Cost Please find below a list of costs for replacing items that are found damaged or missing during or at the end of the contract. Please note that if you wish to replace any items yourselves it is wise to check with reception that they are considered the same standard and design as those provided. (E.g. a pint glass would not be considered as a Victoria Hall glass).
Communal Items ITEM
COST (£s)
ITEM
COST (£s)
ITEM
COST (£s)
Corridor Carpet
£30.00/pm ² £40.00 £40.00
£350.00 £350.00 £50.00 £450.00 £375.00 £25.00 £6.00 £15.00 £10.00 £120.00 £250.00
Notice Board Window Restrictors
£50.00 TBC
£500.00 £100.00 £15.00 £100.00 £100.00
Hob Oven Bar Stools Worktop Fridge Freezer Fire Blanket Dustpan and Brush Mop and Bucket Broom Intercom Phone Sofa (2 seat)
ITEM
COST (£s)
ITEM
COST (£s)
ITEM
COST (£s)
¾ size mattress ¾ size bed base Wardrobe Wardrobe Mirror Desk and Drawers Book Shelves
£110.00 £285.00 £450.00 £100.00 £250.00 £95.00
Bedroom Carpet Window Restrictors Desk Chair Radiator Blind Waste Paper Bin
£30/pm² P.O.R 65.00 £150.00 £270.00 £10.00
Notice Board Replace
£50.00
Door Lock Replacement Keys (full set) Kitchen Vinyl Microwave Kitchen Bin with Lid Henry Vacuum Extractor Hood
Bedroom Items
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En Suite Items ITEM Cubicle Shower Curtain Shaver Point Mirror Toiletry Shelf Shower Tray
COST (£s) £175.00 £10.00 £50.00 £50.00 £25.00 £250.00
ITEM
COST (£s)
Toilet Roll Holder Toilet Seat Toilet Basin Small Clothes Airer Vinyl Flooring
£20.00 £30.00 P.O.R £100.00 £75.00 £20/pm²
ITEM
COST (£s)
Shower Head
P.O.R
Cleaning/Maintenance Items ITEM Cleaning Bedroom Cleaning En-suite Cleaning Kitchen
COST (£s) £50.00 £30.00 £100.00
ITEM
COST (£s)
Removal of Rubbish per sack Unblocking toilet/drain
£10.00 From £30.00
ITEM Repaint per wall Clean Bedroom Carpet Clean corridor carpet
COST (£s) £32.50 £45.00 £40.00
Keys/Cards ITEM
COST (£s)
COST (£s)
ITEM
Bedroom Key 20.00 Post Key Access Fob 15.00 *Prices are subject to change and may be subject to VAT*
£5.00
P.O.R – Price on Request
Other Items For any items that are not stated explicitly above, please ask at reception. Please note that any works which are completed by a contractor will be charged individually. These will be based on materials and labour required.
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City Life in Cambridge
Anglia Ruskin Cambridge Campus
CB1
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Useful Information Taxi Numbers Panther Taxis
01223 715715
Nightlife in Cambridge Pubs
The Regal Revolution Vodka Bar The Prince Regent Earl of Derby The Eagle
Regent Street Downing Street Regent Street Hills Road Benet Street
Ballare Kuda Lola Lo
Lion Yard, Heidleberg Gardens Sydney Street Corn Exchange Street
Clubs
Cinemas
Cineworld Vue
Leisure Hill Grafton Centre
Things to Do in Cambridge
The Botanical Gardens Fitzwilliam Museum Sedgewick Museum of Earth Sciences Museum of Cambridge Holy Sepulchre Our Lady & THE English Martyrs Church Cambridge Mosque
Hills Road Trumpington Street Downing Street Castle Street Bridge Street Hills Road Mawson Road
Should you require any further information please call into reception where a member of staff will be pleased to try and help. 33
