Transcript
CCAccounting •
CCA cc o unt i n g (C a ll C en t e r A cc o unt i ng ) is a c a l l b i l l in g t oo l t h at pro v id e s : •
C al l co s t s r e p or t i n g
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C al l l og g i ng
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S yst em a nd Ext e ns i o n r ep ort s
CCAccounting i s t he i dea l t o o l fo r sm a l l / m e di um b u s in e s s int er es t e d i n o v e r a l l m on i t o r in g a nd r e du c i ng ca l l co st s.
Key Features •
E as y c a l l ac c o unt i n g s et u p: ca l l c o s t s by p h o ne numb er pa t t er n s
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C on f igur e c o s t p er m in u t e or c us t om f la t c o s t f or eac h ph o ne n um b er p at t er n
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C al l ac c oun t in g r e po rt t emp l ates wi th g r aph s
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D e t a i l ed co s t r e po r t f o r e a ch dep a r t m e nt ( gr ou p ) or e xt e ns i o n
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C us t om b i l li n g r e po r t s
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S yst em a nd Ext e ns i o n r ep ort s
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P r i nt , ema i l, a nd ex p or t t h e r e p or t s
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D e t a i l ed C a l l L o g
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Lowering organization telephony bills by estimating outgoing call costs
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Prevent misuse or abuse thus increase productivity
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Allocate costs between departments
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Reduce the burden for Agent calls
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Improve budget planning
Target Customers •
A ny sma l l /m ed i um bu s i ne ss
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A ny M a na ge r t hat is i n c h ar ge w i t h r e d uc i n g t e le p ho ny c o s t s
System Requirements C C A cc o unt i n g c on s ist s of s o f t w ar e c om p o ne nt s t ha t ar e in s t a l le d o n t h e us er s ha r dw ar e d e s c r ib e d b e l ow : •
K X-T DA PB X w it h F ir m w a r e V e r s i ons - 2 . 00 8 0 and up
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CCServer Ho st (minim um) - P4 2 GHz, 512 MB R A M , 2 GB f r e e H D D s p a c e
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C C S up e rv is o r H o s t (minim um) – P3 500 MHz, 256 MB RAM, 400 MB free HDD space
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M i c ro so ft W i ndows 20 0 0 Pr of e s s i o n a l ( S erv ic e P a c k 4 an d l at er ) , W i nd o w s X P Pro f es s io n a l ( S e r v ic e Pac k 1 o r S er v i ce Pa c k 2 ) , M i cr os of t W i n 20 0 3 S e r v er ( S e r v ic e Pa c k 1 a n d S e r v ice P a c k 4 ) Dom a i n C o nt r o l l er an d W o r kg r o u p
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