Transcript
CCV Mobile Premium Quick operation guide Functional description
Thermal printer paper compartment Contactless reader active
WLAN (Wi-Fi)
08:41
Mobile network (GPRS)
Payment
Please enter amount:
Colour touchscreen
EUR
Charging tray Magnetic strip reader Function fields
Reversal
End of day
Refund
Receipt copy
Tip
Favourites
08:41
Cancel key
EUR 5 00
Betrag
Karte bitte oder wählen
Correction key
Contactless card Tip(reading field) Storno
Gutschrift
Confirmation key
Trinkgeld
OK Tagesabschluss
1 4
GHI
Favoriten
Belegwiederh.
2 ABC
3
DEF
5
6
MNO
JKL
8 TUV
OK WXYZ 9
-
0
+
STOP
CORR
7 PQRS
Chip card reader OK
Changing the paper roll Pull release forward then flip the cover back. The cover will spring open. Remove the centre sleeve of the old paper roll. Clear the roll compartment of any dust and paper debris. Insert the new thermal paper roll as shown in the illustration. Unroll the end of the paper 5 cm past the tear-off edge and hold firmly. Close the paper compartment. The lock must click shut audibly!
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Connection diagram Exchanging the terminal Old terminal: Closeout
6
New terminal: connect charging tray to the power supply Charge battery Initialisation Diagnostics
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Send receipts from nontransmitted offline payments to the following fax number: +49 (0)69 6630-5615
Please enter amount:
WLAN Terminal
Power
GPRS 1
08:41
Payment
Please enter amount: EUR
Reversal
Refund
Tip
End of day
Receipt copy
Favourites
OK
Charging tray
Charging tray
The battery symbol 1 displays the charged state in several stages.
Battery full:
2
to battery empty:
Battery is being charged:
Purchase Cards with chip must in principle be authorised on this terminal via the chip. In the case of a reading error, the terminal will automatically prompt you to retrieve the data by swiping the magnetic strip reader, provided the bank has enabled the card for this. In the case of credit cards with chip the decision is first made during the booking as to whether the customer confirms the payment with signature or PIN. Blue: entries to be made by the customer.
Purchase - via chip with PIN Enter amount
Key
Insert card
OK
Enter PIN
Key OK
Do not remove card until prompted!
Purchase - via chip with signature Enter amount
Key
Insert card
OK
Do not remove card until prompted!
Customer signs the trader receipt
Purchase - via magnetic strip with signature Enter amount
Field a
select
Key OK
Swipe card
Customer signs the trader receipt
Several card functions can be lodged on one physical card. Thus it is, for example, that with many giro cards, a Visa or Mastercard function is also lodged. The customer can activate the selection before the card is read (inserted / held in front) by pressing the "select" field on the left in the display. After the card is read they can then select a card function. All of the lodged card functions are not always supported. This is to be borne in mind depending on your acceptance contract.
Depending on the card being used, it is possible that additional inputs are expected by the terminal. Hence an application selection (e.g. between giro card and Maestro) or switching to another language can be prompted. Indicate possible messages in the display to the customer. 3
Reversal / Refund / Tip Reversal Enter cashier PIN
Field
Key
Key
Enter TA no. from purchase receipt
OK
Read card remove when prompted
OK
Display prompts the appropriate entry method (chip or magnetic strip reader). The TA no. from the last booking is given. It can be cleared by back spacing using the "CORR" key. A reversal is only possible when no closeout has taken place at the terminal since the booking and no clearing has taken place by the card issuing bank (authorisation centre). Clearing is normally carried out shortly after midnight, local time.
Refund Field
Enter manager PIN
Key
Enter amount
OK
Key
Insert card
OK
Do not remove card until prompted!
Tip Key
Enter TA no. from purchase receipt
Field
OK
Enter amount of tip
Key OK
You can also call up all functions via the favourites list which is accessed by pressing the
field The functions displayed (symbols) are dependent on the functional scope of your terminal. It is therefore possible that, deviating from these instructions, you will have to scroll (several times) using the field
to reach the desired function.
The factory setting for the cashier PIN is: 11 11 11 The factory setting for the manager PIN is: 22 22 22 4
Please change the PIN numbers.
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Contactless Purchase - below limit Key
Enter amount
OK
Receipt printouts (optional)
Hold card in front of display (optional)
The current limit is € 25.00.
Purchase - over limit with PIN Key
Enter amount
OK
Hold card in front of display
Key
Enter PIN
OK
Purchase - over limit with signature Key
Enter amount
Hold card in front of display
OK
Customer signs the trader receipt
Reversal Field
Enter cashier PIN
Key OK
Enter TA no. from purchase receipt
Key
Enter amount
Key
OK
Hold card in front of display
Refund Field
Enter manager PIN
Key OK
OK
Hold card in front of display
The configuration of the card can demand that it is additionally inserted into the terminal. 5
Records End of day / closeout The end of day closeout should be performed once daily. Please note that it will no longer be possible to reverse a previously made payment after the closeout! Key
Enter cashier PIN
Field
Field
OK
Total sales (all receipts) Total sales is a printed statement of the transactions since the last closeout. It is purely informative and is not a substitute for the end of day statement! Field
Field
Key
Enter cashier PIN
Field
OK
Total sales statement is displayed
Field
Subtotal Subtotal is a printed statement of the transactions since the last subtotal or closeout (cashier shift statement). Field
Field
Subtotal statement is displayed
Kassierer-PIN eingeben
Field
Key OK
Field
Last printout / duplicate copy Field
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Enter cashier PIN
Key OK
Field
The last printout is printed out once more as duplicate.
System functions Extended diagnostics The extended diagnostics has two functions: 1. To test the electronic connection to the network server. 2. To synchronise data between the terminal and the network server, e.g. change from summer to winter time. Field
Field
Field
Enter cashier PIN
Key OK
Initialisation Initialisation logs the terminal on to the network server. Field
Field
Field
Enter Cashier PIN
Key OK
Switch the terminal on Key STOP
4 seconds
Wait until the display prompts you to enter a payment amount.
Switch the terminal off Key STOP
4 seconds
Wait until the terminal has switched itself off. (Display will go dark)
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System functions Change cashier PIN Field
Field
Key
Enter cashier PIN
MENU
Field
Field
System
Key
Key
Enter cashier PIN
Cashier PIN
Key
Re-enter new cashier PIN
OK
Administration
Field
Terminal PIN numbers
Enter new cashier PIN
Field
OK
OK
Key
OK
STOP
Back to main menu
The factory setting for the cashier PIN is: 11 11 11 The PIN should be changed every 90 days for security reasons! Should a field not be displayed in the menu, scroll the field
further through the list.
Change manager PIN Field
Field
MENU
Field
Field
System
Key OK
Enter manager PIN
Key
Field Terminal PIN numbers
Enter new manager PIN
Key OK
Field
Field
OK
Re-enter new manager PIN
Administration
Field Manager-PIN
Key OK
Enter manager PIN
Key STOP
Back to main menu
The factory setting for the manager PIN is: 22 22 22 Because the manager PIN can also be used as the cashier PIN, it must be changed from the factory setting at least once even if it remains otherwise unused.
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System messages Message
Next steps
Payment not possible
Ask customer to use an alternative payment method.
Incorrect PIN
Ask customer to check PIN, then start transaction again.
Invalid card
Ask customer to use an alternative payment method.
Card declined
Ask customer to use an alternative payment method.
Reversal not possible
Check the input data, then start transaction again.
PIN entered incorrectly too many times
Customer needs to contact his/her financial institution to arrange for the card to be unlocked.
System error
Please check printout for clarifying message, otherwise call B+S Hotline.
Transaction declined
Please check printout for clarifying message from authorising system.
Transaction not possible
Card cannot be processed at the moment. Please try again later. Repeat the process later if necessary.
Card-related error messages come from the authorisation system for the card being used. Only the institute that has issued the card can substantiate the accuracy of the message. If a transaction is declined, always check the additional text provided by the card issuer. This may contain important information on how to proceed.
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Security Checklist for merchant at POS Always compare the signature on the receipt with the one on the card. Please check the validity period of the card with the embossed dates. If only one date is given, this represents the date of expiry. Use the UV security features on credit cards: if no UV security features are visible under UV light, it is highly probable that the card is a fake. Always ask the customer to check the amount or at least do this yourself to identify any keypad input error before the card payment goes through. Ensure that your customers are able to concentrate on entering their PIN correctly and without anyone else seeing. Take all reasonable steps to avoid retaining receipts or card details. Dispose of old receipts in such a way that the data on them can not come into the possession of third parties. Outside hours of business, store your terminal in a safe place. Do not allow unauthorised persons to have access to the terminal. If you suspect that the terminal may have been tampered with, please report this immediately to the police and to B+S. Ensure that that you keep the merchant copy of the receipt for all card transactions (purchase, reversal, refund). This is the only record containing important data for any subsequent charges or for identifying the cardholder.
For additional information about security, please visit our website: www.bs-card-service.com
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B+S terminal security seal Your terminal actually constitutes an element within the „money cycle“ and should therefore be handled with as much care as a €500 note.
B+S terminal security seal
Criminals are constantly attempting to open POS terminals in order to gain access to card details and the personal identification numbers (PINs) of cardholders. We can confirm that all B+S Card Service terminals comply with the current guidelines of the German banking industry (DK). But at B+S, we have gone one step further by including a visual safeguard! All terminals are supplied with a security seal. This label is located on the side of the terminal, usually spanning the upper and lower sections of the casing. Any unauthorised attempt to open the casing will destroy the seal. Check your terminal every day and make sure that the security seal is intact.
Safe use of equipment Caution! The terminal should only be operated with its original power supply unit. Any attempt to open the terminal housing will cause the integrated electronics to be destroyed and all sales data to be deleted.
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Important telephone numbers Questions Help
Authorisation service B+S Card Service
B+S Card Service
+49 (0)69 6630-5555
Your terminal ID
+49 (0)69 6630-5310 Always quote this number
B+S Card Service · BSTZ1302 · Version 1.1 · Phase H · As at 12/2016
Customer service
B+S Card Service GmbH Lyoner Strasse 9 60528 Frankfurt am Main Telephone: +49 (0)69 6630 50 Fax: +49 (0)69 6630 5211
[email protected] www.bs-card-service.com
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Subject to technical changes © All texts and images copyright B+S Card Service GmbH No part of this document may be reproduced without the express written approval of B+S Card Service GmbH.
