Transcript
Cisco 6900 Series IP Phone Quick Reference User Guide
REDIAL A NUMBER
CALL PARK
1. While on an active call, press the Park softkey.
NOTE: Because of differences in phone models and features, not all procedures and soft keys described here necessarily apply to all phones.
Using this Quick Reference Guide
Complete numbered lists in sequence. Choose one bulleted option per list. Bold terms identify soft or hard keys.
PLACING A CALL
Dial a number and then lift the handset.
Lift the handset and then dial a number.
Use a Speed Dial or Directory.
Internal Calls
Dial 10-digits (646-774-XXXX)
External Calls
Dial 10-digits for Local & National calls Prefix 011 for International calls
Emergency Calls
Dial 911 for public emergency services
Dial 5555# for on-site Security
ANSWERING & ENDING A CALL 1. Lift the handset, press the Answer softkey, or press speaker to answer a call. 2. Press the Details softkey to see additional Caller ID information. 3. Hang-up the handset or press the EndCall softkey to end a call.
Lift the handset and press Redial. Press on the blue Toggle Selector to quickly view a history of your placed calls. Then highlight the desired number and lift the handset or press Dial. Press
to view your Speed Dials.
HOLD A CALL 1. To place a call on hold, press Hold. 2. The call will remain on Hold and beep every 60 seconds as a reminder.
2. The system will then provide you with a virtual Parking Spot number on the display (Call Parked at #01). The caller will no longer be connected to your phone. 3. Contact the party that you wish to take the call and tell them the Parking Spot number, or move to another phone to retrieve it yourself. 4. To retrieve the parked call, dial the Parking Spot number (#01) from any phone. 5. The call will be parked for 3 minutes, after which it will ring back to the original phone.
3. To retrieve the call, scroll to highlight the call and then press the Resume softkey.
CALL FORWARD
TRANSFER A CALL
1. To forward ALL calls for your primary line to a different number press the Fwd All softkey.
1. While on a call, press the Transfer button. The caller will automatically be placed on-hold and a new call started. 2. Dial the number you wish to transfer to.1 3. Wait for an answer to announce the caller. 4. Press Transfer again to connect the callers. 5. To cancel a transfer in-progress, press Cancel and then Resume the original call. TO TRANSFER DIRECTLY TO VOICEMAIL 1. Prefix a
*
before the extension during the
transfer process (*6467741234)
2. Enter the desired destination exactly as it would be dialed from your phone. Press the Messages button to forward all calls to your voicemail. 3. Your phone will show an indication that calls are being forwarded. No calls will alert or ring on your phone during the forwarding period.
CALL HISTORY View Call History
1. 2.
Press the Settings button. Scroll to select the desired call list.
Place a Call From Call History
1. 2. 3.
Navigate to the desired call list. Scroll to highlight the desired number. Lift the Handset or press Dial.
Clear Call History
1. 2.
Press Directories. Press Clear. This clears all histories.
DIRECTORY DIALING 1. 2. 3. 4. 5. 6.
Press the Directories button. Select the Corporate Directory. Using the keypad, type in several letters of either a first or last name. Press Search. Scroll to highlight the desired name. Lift the Handset or press Dial.
DIAL BY NAME 1. 2.
Dial 646-774-5050 to use Dial-By-Name Speak the persons name clearly and then confirm to complete the call.
VOICEMAIL
4. To cancel the forwarding, press Fwd OFF.
Initial Setup
IGNORE AN INCOMING CALL
1.
Press the Messages button.
2.
Enter the default PIN 159357#
3.
Follow the prompts to record greeting and a personal PIN.
4.
You may write your PIN here for reference
To send a caller directly to voicemail while ringing, press the Divert softkey.
Use the DND softkey to mute the ringer.
your
name,
____________________________________
AD-HOC CONFERENCE CALLS 1. While on a call, press the Confrn button. The caller will automatically be placed on hold and a new call started. 2. Dial the number you wish to conference in. 3. Wait for an answer and inform the caller that you will add them to a conference. 4. Press Confrn a second time to connect all callers.
HANDLING MULTIPLE CALLS 1. When on a call and a second call comes in, the new ringing call will display Caller-ID information on the screen and the line key will be blinking orange. 2. Press the blinking line button once to automatically place the active call on hold and answer the new one. 3. To toggle between calls, press the lighted line button. This will automatically place the active call on hold, and resume the held call.
Retrieve a New Message
1.
Press the Messages button.
2.
Enter your personal PIN followed by #
3.
Press 1 to listen to new messages.
4.
Follow the menu prompts for other options.
External Voicemail Access
1.
Dial 646-774-6666
2.
Enter your phone extension
3.
Enter your voicemail PIN
Alternatively, dial your own number and press * during the voicemail greeting to login.
Links & Information: UNITY VOICEMAIL WEB INBOX
https://voicemail.nyspi.org
Cisco 6945 IP Phone
Login: Domain User Credentials
CCM USER PHONE SETTINGS
https://phone.nyspi.org Login: Domain User Credentials
VIDEO TRAINING MODULES
http://goo.gl/iAXnKh
NYSPI MAIN NUMBER:
646-774-5000
DIAL-BY-NAME:
646-774-5050
ON-SITE SECURITY:
646-774-5555
IT HELP DESK:
646-774-5777
IP PHONE HELP DESK:
646-774-5775
VOICEMAIL ACCESS:
646-774-6666
To report any issues with your new phone, please call the IP Phone Help Desk at 646-774-5775. Please have the following information available to help expedite your request.
First and Last Name Building, Floor, Room where the phone is located Phone Number on the top right of your screen Division Name Detailed Description of the problem or request.
Quick Reference User Guide
