Cisco Business Edition 6000

Transcript

Cisco Business Edition 6000 Bringing Collaboration to Midsize Businesses *** FOR PARTNERS ONLY *** © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Selling Cisco Business Edition 6000 1 Product Overview 2 Opportunity 3 Portfolio Positioning 4 Simplified Solution 5 Programs, Promotions and Campaigns 7 Services and Support 8 Partner Sales Tools © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 Product Overview © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 All-in-One Collaboration Solution Collaboration Your Way Complete Service Offering Open, Interoperable • • End-to-end collaboration for every user, device, location 3rd-Party applications and devices supported Differentiated Communications Scalable, Highly Available • • Cost-effective, high-quality packaged designs Simple Deployment, Management • Ready-to-activate, easy to deploy, manage, and use Cisco Business Edition 6000 Up to 1000 Users Built-in ability to grow and change with the business Flexible Cost Model • Collaboration platforms scale to support business needs Better Together | Communications and Collaboration © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4 Better Together Communications All-in-One Collaboration Cisco Business Edition 6000 Purpose-built Midsize Business Solution Unified Communications Messaging and Paging Any-Device Connectivity Complete Service Offering Differentiated Communications Web Conferencing Customer Collaboration Simple Deployment, Management Open, Interoperable Scalable, Highly Available Mobility Telepresence and Video Conferencing Wired Wireless Flexible Cost Model 3rd-Party and Cisco® Unified Communications and Collaboration Application Integration © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 Start Right-Sized, Scale with Growth Start • • • • • • • 300 users 500 endpoints Unified CM Unity Connection IM & Presence Expressway-C Unified CCX for 20 Agents Growth + Add TelePresence and High Availability • • • • • Expand to 500 users 1250 endpoints 50 Agents Add TelePresence Add redundancy More Growth + Expand up to 1000 users • Up to 2400 endpoints • Up to 100 Agents • © 2010 Cisco and/or its affiliates. All rights reserved. For more scale, seamlessly migrate to Business Edition 7000 …. Cisco Confidential 6 Business Edition 6000 Purpose-built for Midsize Businesses Customizable, turnkey platform with many application choices. Video Conferencing Call Control CUCM 1000 Users Voicemail Unity Connection IM &P Jabber Attendant Console CUAC 1000 VM/UM Users 1000 IM&P Users Advanced / Standard Paging Paging Server 50 Users / Group Contact Center UCCX 100 Agents Response CER 1000 Phones Control TP Conductor 30 MCUs Video TP Server 8-10 HD Ports per Instance / VM Management TP Mgmt Suite 4 MCUs 1vCPU Collaboration Edge Expressway/ VCS Provisioning Management Prime Collab 200 Audio / 100 Video Sessions 1000 Users Scale-up, single-server solution • • • • • • *<1000 users, 2500 devices, 100 cc agents Add second server for redundancy Preloaded with virtualization and apps s/w − 1 RU MD model: 4 apps+1 mgmt; $9.4K − 1 RU HD model: 8 apps+1 mgmt; $20.8K Bundled 25-user license options included Purchase add-on user/apps licenses Single-ordering SKU © 2010 Cisco and/or its affiliates. All rights reserved. *Price-optimized, max limits UC Virtualization Hypervisor UCS C220 M3 Rack Mount Server Cisco Confidential 7 Ready-to-Activate Applications Cisco Expressway Series Remote/mobile worker collaboration Cisco Unified Communication Manager Call control, native call queuing Cisco TelePresence Server Multi-party video conferencing Cisco Prime Collaboration Provisioning management Cisco TelePresence Conductor Conferencing control Cisco Jabber Instant messaging, presence Cisco Unity Connection Voicemail, automated attendant Cisco Collaboration Cisco TelePresence Management Suite Conferencing Management Cisco Unified Attendant Console Cisco WebEx Call routing, distribution Web conferencing, Cloud-hosted service Cisco Emergency Responder Cisco Unified Contact Center Express Customer care, call center reporting 24/7 access to emergency services Cisco Paging Server Point-to-point, group paging Cisco Developer Network (CDN) 3rd-Party, other Cisco UC co-resident applications Identify Priorities | Select Applications | Choose Devices | Activate | Easy © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8 Collaboration System Release 10.0 What’s New and Enhanced? © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 Collaboration System Release 10.0 Simplification Enhanced Applications Migration • Prime Collaboration Provisioning • • Prime Collaboration Deployment • User self provisioning and self-care • Unified Attendant Console Standard • Unified Configurator for Collaboration • Collaboration Edge with Expressway Series integrated firewall traversal and interworking User-centric licensing Provisioning, Deployment, configuration © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10 Simple-to-Deploy, Manage and Use Cisco Prime Collaboration Primary services configuration tool for core applications • Solution arrives ready to activate - preloaded with core applications, intuitive set-up tools and installation • Set-up wizard for initial greenfield • Zero-touch provisioning allows automatic provisioning of services for new users, without prompting • User self-management using Role Based Access Control (RBAC) • Video endpoint provisioning for UCM 10.x endpoints • Enhanced provisioning workflows: loaded with features, better user experience © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11 Simplicity: Deployment/Management Workflow • Install UC Applications Day 0 Day 1 Day 2 © 2010 Cisco and/or its affiliates. All rights reserved. • Setup “standard base-configuration” using CUCC • Use Self-provisioning to setup phones • Reverse sync and customize using Prime Collaboration • Hand-off Prime Collaboration to customer IT admin for MACs • Self-Care for end users Cisco Confidential 12 Unified Configurator for Collaboration (CUCC) Overview • • • • • Establishes a base-configuration and reduces deployment time by up to 30% For greenfield deployments in the midmarket PC-based configuration tool that you can learn in less than an hour Deploys CVD based “validated configuration” on UCM and Unity Connection Complimentary to Prime Collaboration (PCP) for day 2 Benefits • Fastest way to dial–tone and voicemail • Consistent configuration across customer base • Increases focus customer satisfaction and cutting edge © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13 Prime Collaboration Standard - Now Included Standard Included Provisioning Single cluster Provisions collaboration services Three levels of RBAC for delegation Audit log across multiple services Single cluster batch Assurance Single cluster Voice and video fault Performance metrics Email notifications Simple RBAC Analytics © 2010 Cisco and/or its affiliates. All rights reserved. Not available – advanced offer only Advanced Optional Includes all Standard features, plus: Multi-cluster in a single instance APIs for integration Process workflow Advanced RBAC Infrastructure templates Includes all Standard features, plus: • • • • • Multi-cluster in a single instance Detailed endpoint monitoring Deep video session monitoring Multi-level RBAC and grouping Diagnostic tests and more Long-term reporting and analysis: • Technology usage • Traffic analytics • Capacity planning • Asset usage • Quality of service Cisco Confidential 14 Prime Collaboration 10.0 New Provisioning Features • Single management UI that supports configuration of CUCM, Unity, Unity Connection, IM & Presence, TMS, LDAP, ACS, CME, CUE, Expressway, Prime License Manager, Prime Collaboration Deployment, Generic IOS Routers • Video endpoint provisioning (for CUCM-registered endpoints) • Provisioning lines without phones • Change notification and dynamic loading of settings for CUCM © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15 Day 1 Provisioning Roadmap • CUCC 9.0 has been shipping for sometime; supports day 1 configuration for UCM • CUCC 10.0 will launch mid-March; supports day 1 configuration for UCM and Unity Connection • CUCC will be built into Prime 10.5 in mid-2014 and will then support day 1 configuration for UCM, Unity Connection and IM&P Day 1 UCM UCxN CUCC 9.0 (2013) X CUCC 10.0 (March 2014) X X Prime 10.5 (Mid 2014) X X © 2010 Cisco and/or its affiliates. All rights reserved. IM&P X Cisco Confidential 16 Self Provisioning: As Easy as Empower Users to Provision their Own Phone Auto-provision users and lines synched from corporate directory User grabs a phone and plugs it in or downloads client User logs in and begins to use their new phone! Users, lines and phones provisioned … © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17 Self-Provisioning: Day 1 “Enable and Setup” Feature Day 1 Provisions LDAP Sync Admin/Partner Templates, Rules, & Limits Zero Touch Configuration Self Provisioning Configuration IVR, Auto Register, Feature Templates, LDAP integration and rules © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18 Self Provisioning: Day 2 Add New User Automated Sync No Admin Needed UCM: User & Line created Active directory Updated by Business processes User Experience New User © 2010 Cisco and/or its affiliates. All rights reserved. BYOD Login or IVR Cisco Confidential 19 Self Provisioning: Endpoint Coverage Traditional Cisco IP Phones (no keyboard support) Keyboard-enabled Endpoints Cisco Jabber Clients (available Jabber 10) Use Voice Portal for Self Provisioning Use keyboard for Self Provisioning Use keyboard for Self Provisioning 3900/6900 7900 © 2010 Cisco and/or its affiliates. All rights reserved. 8900 9900 DX650 Personal Video Endpoints Desktop Jabber iPad Mobile Cisco Confidential 20 Self-Care UC Settings Easy, Intuitive and Everywhere • End User’s Single Pane of Glass Access to the UC suite for managing Phones, call settings, voice mail settings, conference scheduling and more • User-based Settings Collectively manage “My Phones” • Consistent User Experience Access the same Self-Care from the browser, in Jabber, or directly from supported phones © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21 UC Endpoint - Settings Easy, Intuitive and Everywhere • End User’s Single Pane of Glass Access to the UC suite for managing Phones, call settings, voice mail settings, conference scheduling and more • User-based Settings Collectively manage “My Phones” • Consistent User Experience Access the same Self-Care from the browser, in Jabber, or directly from supported phones © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22 Unified Attendant Console Solutions CUAC Standard • • • • • Server-less Attendant Console Ideal for small or branch offices Essential features for call handling Up to 5000 directory entries with line state and presence Reduced cost of ownership (no server resources to provide or maintain) • L-CUAC10X top level L-CUAC10X-STND - $995 CUAC Advanced • • • • • • Server-based Attendant Console For larger businesses with more complex requirements Dedicated operator pool Active Directory and Lync integration Server high-availability option L-CUAC10X top level L-CUAC10X-ADV - $2,495 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23 Remote and Mobile Access with Expressway Series Rapid, Secure Deployment with No User Intervention Jabber at the Café Inside Firewall (Intranet) DMZ Collaboration Services Outside Firewall Internet CUCM Use Jabber as you move between networks • Security choice with no VPN required: Secure only Jabber application Jabber at Home Expressway Expressway C E Personal data is not connected to the network • Jabber® at work Jabber at the Airport © 2010 Cisco and/or its affiliates. All rights reserved. • Support on-premises and cloud offerings simultaneously Cisco Confidential 24 Making Collaboration as Easy and Effective Inside and Outside the Network with Jabber Use Cisco WebEx® Share content Make video calls Make voice calls Access visual voicemail Full-Featured Desktop or Mobile Client Outside the Network with No VPN Required © 2010 Cisco and/or its affiliates. All rights reserved. Use IM and presence Search corporate directory Cisco Confidential 25 Easily Broaden Collaboration Reach With Little to No Added Costs Fixed and Mobile Users at No Additional Cost* Expressway C CUCM 9.1 or Later Expressway E Mobile and fixed endpoint registration • Instant messaging and presence • Video and audio media sessions • Includes virtual edition of cisco Expressway server software • No cost with UCM 9.1.2 or later Internet *Requires CUCM and Business Edition 9.1.2 or later and UCL Enhanced, UCL Enhanced Plus, UWL Standard or UWL Professional © 2010 Cisco and/or its affiliates. All rights reserved. • Business to Business and Third-Party Interworking: Concurrent Sessions • Business-to-business video and audio media sessions • Includes virtual edition of Expressway server software • Expressway multimedia session licenses available individually Cisco Confidential 26 BE Platforms: Collaboration Edge Expressway – Mobile Collaboration Made Easy PSTN gateway VPN concentrator PVDM resources PSTN B2B VPN connection BE6000 HD Optional Unified CM Prime CUC IM&P UC App UC App Internet 3rd-Party Expwy C Remote User Expwy E Mobile User Use Case Expressway Firewall Traversal B2B Connectivity • Single call control architecture - CUCM for endpoint registrations, IM&P and call control • Expressway Core for NAT traversal client , Expressway Edge for NAT traversal server, B2B calls and remote mobile pass-through support • Seamless firewall traversal for consistent user experience for remote and mobile workers using Jabber and mobile endpoints both inside and outside the firewall © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27 BE Platforms: Collaboration Edge Expressway – Lync and Legacy Video Interop PSTN gateway VPN concentrator PVDM resources PSTN B2B VPN connection BE6000 HD Internet Unified CM Prime CUC IM&P UC App UC App 3rd-Party Expwy C Expwy E Cisco Expressway GK H.323 Endpoints Remote User Mobile User B2B Connectivity for Interop Use Case • Single call control architecture - CUCM for endpoint registrations, IM&P and call control • Legacy video endpoints (H.323 or SIP), Lync interop and investment protection with trunking through Expressway Core © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28 Interoperable and Open Architecture Add More Collaboration Cisco-approved 3rd-Party applications are supported on both BE6000 server models • Three 3rd-party applications / VMs per host • Six 3rd-party applications per deployment VMware licenses included • CDN Collaboration • SolutionsPLUS Collaboration Choice of UC/Collaboration Applications CUCM CUC UC Apps 3rd-Party 3rd-Party 3rd-Party Prime Collaboration Provisioning Allow maximum of three 3rd-Party applications per server Catalogue of Vendor Applications https://marketplace.cisco.com/catalog © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29 Any-to-Any Collaboration Cisco Collaboration Edge Mobile Workers Anyone, Anywhere, Any Device, Any Workload Simplified mobile, teleworker and B2C collaboration • Security choice – no VPN client required • Browser-based collaboration • TDM and analog gateways • Session border control • Firewall traversal • ISDN Video Gateways • Highly secure and standards-based © 2010 Cisco and/or its affiliates. All rights reserved. Teleworkers TDM or IP PBX B2B PSTN or IP PSTN Consumers 3d Parties Cloud Services WebExEnabled TP Branch office Analog Devices Cisco Confidential 30 The Power to Collaborate Cisco Jabber Delivering a Collaboration Experience on Any Device All-in-one UC Application Collaborate from Any Workspace Presence and IM PC, Mac, tablet, smart phone Voice, Video, voice messaging On-premises and Cloud Desktop sharing, conferencing Integration with Microsoft Office © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31 Support People-Centric Web Collaboration Throughout Your Organization Cisco WebEx Conferencing Industry-Leading, Secure, Web Collaboration Services Provide Consistent User Experiences Meetings, instant messaging, TelePresence, and more Interoperable with Cisco® Unified Communications Delivered securely through the cloud and on premises Consistent, cross-platform experience • Windows, Mac, Linux, UNIX, and Solaris • Support on mobile devices • Available in 13 languages © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32 Increase Your Customers’ Satisfaction with Exceptional Customer Care Cisco Customer Collaboration Highly Available, Virtual, and Sophisticated Customer Interaction Connect customers to company experts correctly the first time Accelerate call center productivity and interaction capabilities Increase employee satisfaction and retention Improve customer satisfaction and loyalty Choose a deployment option right for your customer care strategy © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33 From the Browser to the Boardroom Cisco Video Collaboration One Experience. Connecting People. Home Office Browser / Mobile Any Media © 2010 Cisco and/or its affiliates. All rights reserved. Small Group Space Work Office Any Device Larger Space / Boardroom Anywhere Cisco Confidential 34 Collaboration Room Portfolio MX200 G2 42-inch Quiet Room MX300 G2 55-inch Small Room SX10 Quick Set © 2010 Cisco and/or its affiliates. All rights reserved. MX700 55-inch Medium Room MX800 70-inch Large Room SX20 Quick Set TX9000 65-inch Training or Board Room or Auditorium Immersive Room SX80 Quick Set Cisco Confidential 35 All-in-One TelePresence Solution Cisco SX10 QuickSet Cost-effective, Scalable Video Simple plug and play with installation in 10 minutes or less Ideal for small huddle or team spaces Business quality experience at the cost of a PC for scale Supports any industry standard screen Powered over Ethernet © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 36 Choices for How to Collaborate Basic Voice Communications IP Phone 3900 Series General Business Voice Communications IP Phone 7800 Series Professional Voice General and Specialty Communications Collaboration IP Phone 7900 Series IP Phone 8800 Series Cisco IP Phone Portfolio Business Collaboration IP Phone 8900 Series Professional Collaboration Advanced Collaboration IP Phone 9900 Series DX Series Desktop Collaboration Experience Smart-Desk Endpoints All users and environments Basic voice to the most advanced integrated collaboration Focus on ease of use and superior experience © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 37 Always-On Collaboration at Your Desk Cisco Desktop Collaboration Experience DX650 HD Voice and Video Communications Comprehensive UC Suite Integrated Conferencing, IM, and Presence On-Demand Cloud Applications and Services Personalize with Android IT Deployed and Managed © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38 General Business Communications Cisco IP Phone 7800 Series Voice-Focused Solution Ideal for Light to Highly Active Voice Users Cisco IP Phone 7841 (4-line) High-Quality Audio Easy-to-Use Comprehensive Telephony Energy Efficient Reliable and Secure Customizable © 2010 Cisco and/or its affiliates. All rights reserved. Cisco IP Phone 7821 (2-line) Cisco IP Phone 7861 (16-line) Cisco Confidential 39 Enhancing People-Centric Communications Cisco Unified IP Conference Phone 8831 High Quality Conference Room and Executive Office Solution Expanded Room Coverage • Up to 1500 square feet/457 meters • Daisy-chaining (max of two) Superior Wideband Audio • First two-element conference phone Wired Control Panel • Ideal for multi-chairperson conferences Accessory Options • DECT Wireless Extension Microphones Device Security and Encryption © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40 Opportunity © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 41 Identifying Customer Opportunities Look for customers with . . . • Phone system maintenance contract expiring • Current phone system reaching end of support • Aging phone system (7+ years) • Aging phone system with hard to source parts • Opening of new remote office(s) • Moving to a new HQ office • Recent merger or acquisition • Business growth trajectory will soon exceed existing system that is not easily or cost-effectively expandable • Migration opportunities in older Unified Communications Manager releases, Business Edition 5000, Business Edition 3000, UC500 and UC300 customer accounts © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 42 Cisco Business Edition 6000 Message For Partners Business Value Cisco Business Edition 6000 is a purpose-built Collaboration solution that is simple to sell, quote, order, install, deploy, and manage, providing natural upsell of more applications and endpoints in new and existing accounts. Business Benefits • More Revenue - easier to sell solution enables sales people to more successfully deliver the full value of Collaboration to midsize companies while boosting profitability through recurring service revenues • Faster Sales - easy to quote and order, uses one convenient SKU for the whole solution • Simple Deployments - easy to install, virtualized server comes preloaded and ready-to-activate • Scales Seamlessly – has the built-in ability to grow and change with customer need • Valuable Upsell - easy to scale platform is ideal for seeding more applications and endpoints in new and existing accounts © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 43 Portfolio Positioning © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 44 Cisco Business Edition Portfolio at a Glance Attribute Business Edition 6000 Business Edition 7000 Opportunities Midsize companies Fast-growing Enterprises (25 to 1000 users) (1000+) Design Scale-up Single-server solution Typically 1-2 servers in deployment and 5-8 apps per server Scale-out, stackable, modular building block Typically 2-4 servers in deployment and 4-6 apps per server Capacity 1000 users 1200-2500 devices (dependent on server) 100 contact center agents Pricing $9,400 for MD Server (4 apps + Management) $20,800 for HD Server (8 apps + Management) 1000+ users 15,000+ devices 100+ contact center agents (stack servers to add more users, devices, apps) $23,468 (4-6 apps typical) + app/user licensing Bundled 25-user license options included Special add-on user/app license options available Standard app/user licensing sold separately SKU BE6K-ST-BDL-K9=, BE6K-ST-BDL-XU= BE6K-STBDL-PLS-K9=, BE6K-STBDL-PLS-XU= BE7K-K9, BE7K-K9-XU +Standard app/user licensing sold separately Minimum Partner Requirements ECS (w/o UCCX) ACAS/AUC (w/ UCCX) ACAS/AUC (w/ UCCX) ATP UCCE/CVP (w/ UCCE) Launches & Marketing Targeted + Standard Standard Promotions Midmarket Collaboration, Collaboration Breakaway Plus, Drive to Collaboration Collaboration Breakaway Plus, Drive to Collaboration © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 45 CUWL PRO bundle When purchased with the BE6000, initial UWL-Pro orders are subject to a minimum order of 25 licenses. Professional Edition (UWL-Pro) includes: • Personal Multiparty four way video HD 720p calling licenses • WebEx Meeting Center, either as a 1-year Named Host subscription or as a perpetual on- premises /Cisco WebEx Meetings Server (CWMS) license/. Virtualized TelePresence Server and TelePresence Conductor software is included with each BE6000 server. TelePresence Conductor may be used without a license to control conferences on a single TelePresence Server. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 46 Cisco Business Edition Portfolio Positioning Guidance Customer Profile Have legacy/old PBX and have not truly realized IP benefits Have older CUCMs New Business, Competitive takeout © 2010 Cisco and/or its affiliates. All rights reserved. Discussion Focus on: • How UC and VoIP opens new opportunities ? • Show how HQ /Branch /Remote Workers can work better in true IP world Focus on: • How upgrades are simple and moving to newer releases of software applications is good for business Focus on: • Cisco’s collaboration leadership • Drive Video, Contact Center, WebEx • Leverage promotions, special offers • Get competitive Intelligence Guidance • Propose BE6000 for midsize customers with limited IT resources, price-sensitivity requirements (up to 1000 users, 2500 devices, 50 Sites • Propose BE6000 for midsize customers with moderate growth/scale requirements (unlikely to go beyond 1000 users in 1-2 yr) • Propose BE7000 for large customers with rapid growth/scale requirements (1000+ or likely to 1000+ users in 1-2 yr) Cisco Confidential 47 Programs, Promotions and Campaigns © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 48 Cisco Midmarket Collaboration Migration Program Getting Customers Current • Step-by-step migration guidance, upgrade recommendations Migrate Installed-base Accounts • Moving customers to Cisco Business Edition 6000 − − − − − Early Releases of UCM/CM (up to 1,000 users) Business Edition 5000 Business Edition 3000 UC300 UC500 • Migration SKUs for easy, smooth license transitions • Promotional offer provides significant discounts on new system Cisco Midmarket Collaboration Migration Program For Partners: Migration Resources https://communities.cisco.com/message/130477#130477 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 49 Eligible Promotions - Three Primary Offers Collaboration Breakaway PLUS Promotion • Competitive PBX Displacements • Installed-base Upgrades (Drive to Collaboration) Midmarket Collaboration Promotion • Accelerate Midmarket Growth • Leading with the Business Edition 6000 Video Collaboration and Reach Promotion • Accelerate Video Adoption • Sell from the full Telepresence Portfolio • COMPETITIVE & PREDICTABLE: discounts to help you close business! • SIMPLE AND EASY: allowing you to focus on selling, not pricing! • PROMOTES PARTNER LED: less reliance on Cisco! More information - click titles for Partner links. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 50 Additional Partner Incentives Unified Contact Center Express Starter Bundles • • • • Increase call center attach with Unified CCX Low-cost 5 -or- 25 Agent Enhanced/Premium license bundle options Accelerate Customer Collaboration Promotion • Migrate customers using a licensed Unified ICM Enterprise with a third-party ACD • Discounted Unified CCE Agent and Server licenses Customer Collaboration Upgrade Offer • Migrate customers without UCSS to Unified CCE and Unified CVP • 33% off list price with a three year UCSS purchase TX9000 Series Immersive Promotion Cisco Capital Financing Offers Opportunity Incentive Program Increase adoption of TP Limited-time discount on TelePresence TX9000 Series, TelePresence Server • Close deals faster with US/CN customers • No payments, no interest during UC deployments offer • No payments for 3 months during UC deployment offer • Rewards developing new business • Upfront discounts for creating demand-generation • Value engagement for first partner to develop an oppty © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 51 Cisco Unified Contact Center Express Bundles Best User Experience Simplification • Embedded Finesse (new Agent Desktop) • Live Data with CUIC • Workforce Optimization • REST API step in editor • Enhanced Outbound API • Home Agent with Extend and Connect New Cisco Unified CCX CSR 10.0 All in One, Easy to Deploy, Manage, Use Contact Center New Unified CCX Bundles 5 Agent Seats ENHANCED $995 List PREMIUM $2,995 List 25 Agent Seats ENHANCED $22,395 List © 2010 Cisco and/or its affiliates. All rights reserved. PREMIUM $34,495 List An excellent contact center is key to customer satisfaction and business growth • All businesses have a help desk, HR department, inside sales desk • Contact Center + Business Edition together form a true collaboration platform for customers; increased profitability for partners • Customers can start small and grow with promotional offers Note: UCCX preloaded with:100 Agent OVA on BE6000; 100/ 400 Agent OVAs on BE7000 Cisco Confidential 52 Services and Support © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 53 Cisco SMARTnet Service Rapid issue resolution with anytime access to Cisco engineers and extensive technical resources Customer Profile/Requirements • Network is critical to mission critical • Skilled IT staff require direct access to Cisco engineers • Require flexible device-level coverage Capabilities and Features • • • • Advance hardware replacement options including 2- hour 24 x 7 global access to Cisco TAC and onsite resources OS software updates Device diagnostics and alerts on select devices © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 54 Cisco Unified Communications Essential Operate Service • Provides maintenance and minor software updates, plus access to online resources and Technical Assistance Center (TAC) support • Offers application support service, including 24 x 7 support dedicated to Cisco Unified Communications • Access to Cisco.com technical knowledge base including access to: − − − − − − − Software advisor Technical Assistance Center (TAC) Case collection My Tech support Output interpreter Peer-to-peer online forums TAC newsletter And much more! © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 55 Cisco Unified Communications Software Subscription • Guarantees access to major software version upgrades for duration of the activated subscription term • Most cost-effective method to acquire upgrades • Priced on a per user basis • Complement to Cisco Unified Communications Essential Operate Service © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 56 Partner Sales Tools © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 57 Marketing Materials Supporting the Sales Engagement Cycle Partner Resources • Promotions • Community • Sales Resources • Marketing and Demand Generation Tools • And more! Sales Enablement Resources https://communities.cisco.com/docs/login.jspa?referer=https://communities.cisco.com/docs/DOC-51414 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 58 Easy Pricing/Quoting with Cisco Quick Pricing Tool For Account Managers • Perform quote at customer site • Connect with Distributors • Saves time and cost • Recommends the top 2 platforms that fit customer requirements • Covers all core-components – BE6000, Contact Center, Video endpoints, gateways, services Learn More www.cisco.com/go/qpt © 2010 Cisco and/or its affiliates. All rights reserved. *Cisco Capital Terms and Conditions apply, subject to credit approval, not available in all countries. Cisco Confidential 59 Financing – Leading with Cisco Capital Leasing • Conserves cash flow and takes system price out of the equation • Equipment remains off customer’s balance sheet • One low monthly payment • Lower costs • Equipment Lifecycle Management with ability to up-sell when lease is up for renewal • Maximum flexibility – eliminates risk of customer getting stranded with technology Learn More www.cisco.com/go/ciscocapital © 2010 Cisco and/or its affiliates. All rights reserved. *Cisco Capital Terms and Conditions apply, subject to credit approval, not available in all countries. Cisco Confidential 60 Summary Top reasons to lead with Business Edition 6000 • Complete Solution – purpose-built, right-sized and priced for midsize businesses • Application Rich – supports industry-leading Cisco UC/Collaboration and 3rd-Party partner applications • Simple Management – turnkey platform, quick and easy deployments and ongoing management with intuitive, integrated tools • Increased Profitability – cost-effective, simple, scalable and margin rich • Natural Upsell - more Collaboration with the same hardware © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 61 Additional Resources Community • Support forum - https://supportforums.cisco.com/community/netpro/collaboration-voice-video • Partner Communities - https://communities.cisco.com/community/partner • TWTV “Fundamentals of BE 6000” https://communities.cisco.com/videos/9540#comment-9205 Cisco.com • Midmarket main – www.cisco.com/go/midmarket • Product main – www.cisco.com/go/be6000 • Case Studies – www.cisco.com/c/en/us/products/unified-communications/business-edition-6000/case-study- listing.html • Partner Resources - www.cisco.com/c/en/us/products/unified-communications/business-edition-6000/partnerresources-listing.html Partner Central • Cisco Promotions and Incentives – www.cisco.com/go/ptomotions • Cisco Collaboration Midmarket Promotion - www.cisco.com/go/mmcollabpromotion © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 62 Thank you.