Cisco Small Form-factor Pluggable Modules Installation Notes

Transcript

Cisco Small Form-Factor Pluggable Modules Installation Notes This installation note provides the installation instructions for the Cisco Small Form-Factor Pluggable (SFP) transceiver modules. The SFP transceiver modules are hot-swappable input/output (I/O) devices that plug into 100BASE and 1000BASE ports, which connects the module port with the fiber-optic or copper network. The product numbers and brief description of the SFP transceiver modules are listed in Table 1. Table 1 SFP Modules Product Numbers SFP Transceiver Modules Product Number Transceiver Description GLC-SX-MM= Cisco 1000BASE-SX SFP transceiver module for MMF, 850-nm wavelength GLC-LH-SM= Cisco 1000BASE-LX/LH SFP transceiver module for SMF, 1300-nm wavelength GLC-ZX-SM= Cisco 1000BASE-ZX SFP transceiver module for SMF, 1550-nm wavelength GLC-T= 1000BASE-T SFP transceiver module for copper networks GLC-BX-D= 1000BASE-BX10 SFP module for single-strand SMF, 1490-nm TX/1310-nm RX wavelength GLC-BX-U= 1000BASE-BX10 SFP module for single-strand SMF, 1310-nm TX/1490-nm RX wavelength GLC-FE-100FX= 100BASE-FX SFP module for 100-Mb ports, MMF, 1310-nm wavelength GLC-FE-100LX= 100BASE-LX10 SFP module for 100-Mb ports, SMF, 1310-nm wavelength GLC-FE-100BX-D= 100BASE-BX10-D SFP module for single-strand SMF, 1550-nm TX/1310-nm RX wavelength GLC-FE-100BX-U= 100BASE-BX10-U SFP module for single-strand SMF, 1310-nm TX/1550-nm RX wavelength Corporate Headquarters: Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA Copyright © 2003–2005 Cisco Systems, Inc. All rights reserved. Contents Contents This document contains these sections: • Overview, page 2 • Safety, page 4 • Required Tools, page 9 • Installing SFP Transceiver Modules, page 10 • Removing SFP Transceiver Modules, page 13 • Obtaining Documentation, page 15 • Documentation Feedback, page 16 • Cisco Product Security Overview, page 16 • Obtaining Technical Assistance, page 17 • Obtaining Additional Publications and Information, page 18 Overview The SFP transceiver modules are hot-pluggable I/O devices that plug into module sockets. The transceiver connects the electrical circuitry of the module with the optical or copper network. You can use any combination of SFP modules that your Cisco device supports. The only restrictions are that each port must match the wavelength specifications on the other end of the cable and that the cable must not exceed the stipulated cable length for reliable communications. Cable lengths for 1000BASE-T SFP module copper connections cannot exceed 328 feet (100 meters) Use only Cisco SFP transceiver modules on your Cisco device. Each SFP transceiver module has an internal serial EEPROM that is encoded with security information. This encoding allows Cisco to identify and validate that the SFP transceiver module meets the requirements for the device. An SFP transceiver module is shown in Figure 1. SFP Transceiver Module (Fiber-Optic LC Connector) G 1 L C L 21 -S N S # CF X /N 50 R -M : 7 10 M O / 4 C H 01 0 la 1 .1 s 2 3 0 s 3 4 5 6 0 3 -1 3 Figure 1 Receive optical bore Transmit optical bore Bail clasp 130927 Dustplug Cisco Small Form-Factor Pluggable Modules Installation Notes 2 78-15160-03 Overview Note SFP transceivers that operate with single-strand SMF, have only one optical bore; the other bore is blocked off. !000BASE-T SFP Transceiver (RJ-45 Connector) 87922 Figure 2 LC SFPs provide duplex single-mode and multimode connections in supported devices. Table 2 lists the cable specifications for fiber-optic SFP module ports. Table 2 SFP Transceiver Module Cabling Specifications Core Size (micron) Modal Bandwidth (MHz/km) Cable Distance MMF 62.5 62.5 50.0 50.0 160 200 400 500 722 feet (220 m) 902 feet (275 m) 1640 feet (500 m) 1804 feet (550 m) MMF1 62.5 50.0 50.0 G.652 500 400 500 — 1804 feet (550 m) 1804 feet (550 m) 1804 feet (550 m) 32,810 feet (10 km) SFP Module Model Speed Wavelength (nanometers) Fiber Type GLC-SX-MM 850 1310 (1000BASE-SX) GLC-LH-SM (1000BASE-LX/LH) SMF GLC-BX-D 1490 SMF (downstream) G.652 — 32,810 feet (10 km) GLC-BX-U 1310 (upstream) SMF G.652 — 32,810 feet (10 km) GLC-ZX-SM 1550 SMF G.652 — 43.4 to 62 miles (70 to 100 km) (1000BASE-ZX) 1. A mode-conditioning patch cord is required at all times per IEEE specifications. Note For the GLC-ZX-SM, the minimum attenuation between the transmit bore (TX) and the receive bore (RX) is 8 dB. When using shorter distances of single-mode fiber cable, you might need to insert an inline optical attenuator in the link to avoid overloading the receiver. Copper SFP modules can operate at 10, 100, or 1000 Mbps on some Cisco devices. To find the supported speeds for the 1000BASE-T SFP modules in your Cisco device, refer to the Compatibility Matrix for 1000BASE-T Small Form-Factor Pluggable Modules. Copper 1000BASE-T SFP transceivers use standard four twisted-pair, Category 5 cable at lengths up to 328.08 feet (100 meters). Table 3 lists the cabling specifications for the 100BASE-BX10 and 1000BASE-BX10 SFP transceivers. Cisco Small Form-Factor Pluggable Modules Installation Notes 78-15160-03 3 Safety Table 3 100BASE-BX10 and 1000BASE-BX10 SFP Transceiver Cabling Specifications Transceiver Module Cabling specification GLC-BX-D= 1000BASE-BX10 SFP transceiver for SMF (single-strand) links 6.2 miles (10 km) GLC-BX-U= 1000BASE-BX10 SFP transceiver for SMF (single-strand) links 6.2 miles (10 km) GLC-FE-100FX= 100BASE-FX SFP transceiver for MMF links 6.2 miles (10 km) GLC-FE-100LX= 100BASE-LX10 SFP transceiver for SMF links 6.2 miles (10 km) GLC-FE-100BX-D= 100BASE-BX10 SFP transceiver for SMF (single-strand) links 6.2 miles (10 km) GLC-FE-100BX-U= 100BASE-BX10 SFP transceiver for SMF (single-strand) links 6.2 miles (10 km) Safety Safety warnings appear throughout this publication in procedures that may harm you if performed incorrectly or are ignored. A warning symbol precedes each warning statement. Statement 1071—Warning Definition Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. SAVE THESE INSTRUCTIONS Waarschuwing BELANGRIJKE VEILIGHEIDSINSTRUCTIES Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen. BEWAAR DEZE INSTRUCTIES Cisco Small Form-Factor Pluggable Modules Installation Notes 4 78-15160-03 Safety Varoitus TÄRKEITÄ TURVALLISUUSOHJEITA Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla. SÄILYTÄ NÄMÄ OHJEET Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement. CONSERVEZ CES INFORMATIONS Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden. BEWAHREN SIE DIESE HINWEISE GUT AUF. Avvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento. CONSERVARE QUESTE ISTRUZIONI Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten. TA VARE PÅ DISSE INSTRUKSJONENE Cisco Small Form-Factor Pluggable Modules Installation Notes 78-15160-03 5 Safety Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo. GUARDE ESTAS INSTRUÇÕES ¡Advertencia! INSTRUCCIONES IMPORTANTES DE SEGURIDAD Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo. GUARDE ESTAS INSTRUCCIONES Varning! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco Small Form-Factor Pluggable Modules Installation Notes 6 78-15160-03 Safety Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo. GUARDE ESTAS INSTRUÇÕES Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Cisco Small Form-Factor Pluggable Modules Installation Notes 78-15160-03 7 Safety Cisco Small Form-Factor Pluggable Modules Installation Notes 8 78-15160-03 Required Tools Warning Class 1 laser product. Statement 1008 Warning Laser radiation is present when the system is open and interlocks bypassed. Statement 1014 Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030 Required Tools You will need these tools to install the SFP transceiver: • Wrist strap or other personal grounding device to prevent ESD occurrences. • Antistatic mat or antistatic foam to set the transceiver on. • Fiber-optic end-face cleaning tools and inspection equipment. For complete information on inspecting and cleaning fiber-optic connections, refer to the white-paper document at this URL: http://www.cisco.com/en/US/tech/tk482/tk607/technologies_white_paper09186a0080254eba.shtml Cisco Small Form-Factor Pluggable Modules Installation Notes 78-15160-03 9 Installing SFP Transceiver Modules Installing SFP Transceiver Modules SFP transceiver modules can have three types of latching devices to secure an SFP transceiver in a port socket: • Figure 3 shows an SFP transceiver with a Mylar tab latch. • Figure 4 shows an SFP transceiver with an actuator button latch. • Figure 5 shows an SFP transceiver that has a bale-clasp latch. Determine which type of latch your SFP transceiver uses before following the installation and removal procedures. Caution We strongly recommend that you do not install or remove the SFP transceiver module with fiber-optic cables attached to it because of the potential damage to the cables, the cable connector, or the optical interfaces in the SFP transceiver. Disconnect all cables before removing or installing an SFP transceiver. Removing and installing an SFP transceiver can shorten its useful life. Do not remove and insert SFP transceivers more often than is absolutely necessary. The SFP transceiver modules are static sensitive devices. Always use an ESD wrist strap or similar individual grounding device when handling SFP transceivers or coming in contact with modules. Figure 3 SFP Transceiver Module with a Mylar Tab Latch Figure 4 SFP Transceiver Module with an Actuator Button Latch 63066 63065 Caution Cisco Small Form-Factor Pluggable Modules Installation Notes 10 78-15160-03 Installing SFP Transceiver Modules SFP Module with a Bale-Clasp Latch 63067 Figure 5 To install an SFP transceiver, follow these steps: Step 1 Attach an ESD-preventive wrist strap to your wrist and to the ESD ground connector or a bare metal surface on your chassis. Step 2 Remove the SFP transceiver module from its protective packaging. Note Do not remove the optical bore dust plugs until directed to do so later in the procedure. Step 3 Check the label on the SFP transceiver body to verify that you have the correct model for your network. Step 4 Find the send (TX) and receive (RX) markings that identify the top side of the SFP transceiver. Note Step 5 Position the SFP transceiver in front of the socket opening. Note Step 6 On some SFP transceivers, the TX and RX marking might be replaced by arrowheads pointing from the SFP transceiver connector (transmit direction or TX) and toward the connector (receive direction or RX). Different Cisco devices have different SFP module socket configurations. Your Cisco device could have either a latch-up or a latch-down orientation. Ensure that you are installing the SFP transceiver in the correct orientation for your Cisco device. For more details, refer to the hardware installation instructions that came with your Cisco device. Insert the SFP transceiver into the socket until you feel the SFP transceiver module connector snap into place in the socket connector. (See Figure 6.) Inserting an SFP Transceiver into a Module Socket 94126 Figure 6 Cisco Small Form-Factor Pluggable Modules Installation Notes 78-15160-03 11 Installing SFP Transceiver Modules Note For optical SFP transceivers, before removing the dust plugs and making any optical connections, observe the following guidelines: • Always keep the protective dust plugs on the unplugged fiber-optic cable connectors and the transceiver optical bores until you are ready to make a connection. • Always inspect and clean the LC connector end-faces just before making any connections. Refer to the Tip on this page for a pointer to a fiber-optic inspection and cleaning white paper. • Always grasp the LC connector housing to plug or unplug a fiber-optic cable. Step 7 Remove the dust plugs from the network interface cable LC connectors. Save the dust plugs for future use. Step 8 Inspect and clean the LC connector’s fiber-optic end-faces. Refer to the Tip below for a pointer to a fiber-optic inspection and cleaning white paper. Tip For complete information on inspecting and cleaning fiber-optic connections, refer to the white-paper document at this URL: http://www.cisco.com/en/US/tech/tk482/tk607/technologies_white_paper09186a0080254eba.shtml Step 9 Remove the dust plugs from the SFP transceiver optical bores. Step 10 Immediately attach the network interface cable LC connector to the SFP transceiver. Step 11 To connect 1000BASE-T SFP transceivers to a copper network, follow these substeps: Caution To comply with GR-1089 intrabuilding lightning immunity requirements, you must use grounded, shielded, twisted-pair Category 5 cabling. a. Insert the Category 5 network cable RJ-45 connector into the SFP transceiver RJ-45 connector. Note b. When connecting to a 1000BASE-T-compatible server, workstation, or router, use four twisted-pair, straight-through Category 5 cabling for the SFP transceiver port. When connecting to a 1000BASE-T-compatible switch or repeater, use four twisted-pair, crossover Category 5 cabling. Insert the other end of the network cable into an RJ-45 connector on a 1000BASE-T-compatible target device. Cisco Small Form-Factor Pluggable Modules Installation Notes 12 78-15160-03 Removing SFP Transceiver Modules Step 12 Observe the port status LED: c. • The LED turns green when the SFP transceiver and the target device have an established link. • The LED turns amber while STP discovers the network topology and searches for loops. This process takes about 30 seconds, and then the LED turns green. • If the LED is off, the target device might not be turned on, there might be a cable problem, or there might be a problem with the adapter installed in the target device. Refer to the Troubleshooting section of your switch hardware guide for solutions to cabling problems. Reconfigure and reboot the target device if necessary. Removing SFP Transceiver Modules Caution The SFP transceiver modules are static sensitive devices. Always use an ESD wrist strap or similar individual grounding device when handling SFP transceivers or coming in contact with modules. If you are removing an SFP transceiver module, follow these steps: Step 1 Attach an ESD-preventive wrist strap to your wrist and to the ESD ground connector or a bare metal surface on your chassis. Step 2 Disconnect the network fiber-optic cable or network copper cable from the SFP transceiver module connector. For optical SFP transceivers, immediately reinstall the dust plugs in the SFP transceiver optical bores and the fiber-optic cable LC connectors. Tip For reattachment of fiber-optic cables, note which connector plug is send (TX) and which is receive (RX). Step 3 Release and remove the SFP transceiver module from the socket connector, as shown in Figure 7, Figure 8, and Figure 9. • If the SFP transceiver has a Mylar tab latch, pull the tab gently in a slightly downward direction until the transceiver disengages from the socket connector, and then pull the SFP transceiver straight out. Do not twist or pull the Mylar tab because you could detach it from the SFP transceiver. Removing an SFP Transceiver Equipped with a Mylar Tab 130061 Figure 7 Cisco Small Form-Factor Pluggable Modules Installation Notes 78-15160-03 13 Removing SFP Transceiver Modules • If the SFP transceiver has an actuator button latch, gently press the actuator button on the front of the SFP transceiver until it clicks and the latch mechanism releases the SFP transceiver from the socket connector. Grasp the actuator button between your thumb and index finger, and carefully pull the SFP transceiver straight from the module slot. Removing an SFP Transceiver Equipped with an Actuator Button Latch • 81566 130062 Figure 8 If the SFP transceiver has a bale-clasp latch, pull the bale out and down to eject the SFP transceiver from the socket connector. If the bale-clasp latch is obstructed and you cannot use your index finger to open it, use a small, flat-blade screwdriver or other long, narrow instrument to open the bale-clasp latch. Grasp the SFP transceiver between your thumb and index finger, and carefully remove it from the socket. Removing an SFP Transceiver Equipped with a Bale-Clasp Latch 94127 Figure 9 Step 4 Place the removed SFP transceiver in an antistatic bag or other protective environment. Cisco Small Form-Factor Pluggable Modules Installation Notes 14 78-15160-03 Obtaining Documentation Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems. Cisco.com You can access the most current Cisco documentation at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com You can access international Cisco websites at this URL: http://www.cisco.com/public/countries_languages.shtml Documentation DVD Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit. Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace. Cisco Ordering tool: http://www.cisco.com/en/US/partner/ordering/ Cisco Marketplace: http://www.cisco.com/go/marketplace/ Ordering Documentation You can find instructions for ordering documentation at this URL: http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm You can order Cisco documentation in these ways: • Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool: http://www.cisco.com/en/US/partner/ordering/ • Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387). Cisco Small Form-Factor Pluggable Modules Installation Notes 78-15160-03 15 Documentation Feedback Documentation Feedback You can send comments about technical documentation to [email protected]. You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address: Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883 We appreciate your comments. Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html From this site, you can perform these tasks: • Report security vulnerabilities in Cisco products. • Obtain assistance with security incidents that involve Cisco products. • Register to receive security information from Cisco. A current list of security advisories and notices for Cisco products is available at this URL: http://www.cisco.com/go/psirt If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL: http://www.cisco.com/en/US/products/products_psirt_rss_feed.html Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT: Tip • Emergencies — [email protected] • Nonemergencies — [email protected] We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x. Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list: http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on Cisco Small Form-Factor Pluggable Modules Installation Notes 16 78-15160-03 Obtaining Technical Assistance In an emergency, you can also reach PSIRT by telephone: • 1 877 228-7302 • 1 408 525-6532 Obtaining Technical Assistance For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller. Cisco Technical Support Website The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL: http://www.cisco.com/techsupport Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL: http://tools.cisco.com/RPF/register/register.do Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call. Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/servicerequest For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly. Cisco Small Form-Factor Pluggable Modules Installation Notes 78-15160-03 17 Obtaining Additional Publications and Information To open a service request by telephone, use one of the following numbers: Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447 For a complete list of Cisco TAC contacts, go to this URL: http://www.cisco.com/techsupport/contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format, Cisco has established severity definitions. Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation. Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation. Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels. Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations. Obtaining Additional Publications and Information Information about Cisco products, technologies, and network solutions is available from various online and printed sources. • Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL: http://www.cisco.com/go/marketplace/ • Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL: http://www.ciscopress.com • Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL: http://www.cisco.com/packet Cisco Small Form-Factor Pluggable Modules Installation Notes 18 78-15160-03 Obtaining Additional Publications and Information • iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL: http://www.cisco.com/go/iqmagazine • Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL: http://www.cisco.com/ipj • World-class networking training is available from Cisco. You can view current offerings at this URL: http://www.cisco.com/en/US/learning/index.html Cisco Small Form-Factor Pluggable Modules Installation Notes 78-15160-03 19 Obtaining Additional Publications and Information This document is to be used in conjunction with the publications documents that support your specific Cisco device. CCSP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0501R) Copyright © 2003–2005, Cisco Systems, Inc. All rights reserved. Cisco Small Form-Factor Pluggable Modules Installation Notes 20 78-15160-03