Cloud Services Essentials

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Cloud Services Essentials CLOUD SERVICES Choose the Right Level of Cloud Services for Your Kronos Solution KEY BENEFITS • F  ree your IT team to focus on more strategic initiatives without sacrificing control over workforce management functions • S  peed time to value by reducing IT project timelines and resource requirements • K  eep your Kronos applications and database running smoothly and reliably at a predictable cost • S  chedule software updates and upgrades to minimize business disruption • M  anage risk and protect your Kronos investment by keeping your solution’s ongoing management in the hands of the experts who built it You’ve invested in a Kronos® workforce management solution to help you control labor costs, minimize compliance risk, and improve workforce productivity for bottom-line results. But your Kronos solution can deliver continuous value only if your applications and database are managed properly and consistently. Do you have the in-house IT resources and expertise required to keep your Kronos solution running smoothly? Can your IT department handle some software updates, configuration changes, and database management tasks, but not all of them? Do you need help with routine system administration while your IT staff focuses on a major strategic initiative? If any of these scenarios applies to your organization, Kronos Cloud Services can help. Our choice of offerings lets you select only those services you need — no more and no less — to help ensure your Kronos solution is always up to date, performing optimally, and aligned with your current business requirements. Cloud Services provides a practical, flexible approach to ongoing application and database management — at a predictable cost — so your Kronos solution continues to deliver value and the experience you expect. Flexible choices, predictable costs With Kronos Cloud Services, tasks such as application updates, configuration changes, system health checks, patch and service pack installations, and more are delivered remotely to wherever your solutions reside — at your facility or at a Kronos or third-party hosting center. You simply choose the offering that best matches your support level requirements and in-house IT resource capacity. Best of all, these tasks are performed on your schedule — not ours. We proactively plan and schedule all application updates, configuration changes, and other services to minimize any disruption to your business. Select the best-fit offering Kronos provides three offerings from which to choose. Application Updates This offering provides installation of Kronos application updates, service packs, new software versions, and legislative updates (if applicable). These services enable your organization to take advantage of the latest software features, enhancements, and fixes while minimizing your risk of noncompliance with ever-changing federal and state regulations. Application Configuration If you choose this offering, Kronos will make, test, document, and implement a predefined number of changes to your existing configurations, including interfaces, Workforce Genies®, HyperFinds™, and labor levels, on a quarterly basis. The number of configuration changes included can scale over time to accommodate increases in employee population or configuration complexity. Cloud Services Essentials Database Management With this offering, Kronos installs database-level patches and service packs and performs regular system health checks with tuning recommendations. These proactive checks are designed to identify potential issues so they can be resolved before they affect system users. These offerings can be combined with Kronos Hosting Services to provide a comprehensive Cloud Services solution. Deliverable/Task Install/test service pack Install/test patches Install/test legislative updates (if applicable) Install/test new technical software versions (upgrades) Application Updates Application Configuration Database Management 3 3 3 3 Make/test/document implement a predetermined number of changes to existing: • Interfaces 3 3 3 3 3 3 • HyperFinds • Workforce Genies • Labor levels • Security profiles •D  ata Collection Manager/ Workforce Device Manager™ Install database-level patches and service packs 3 3 Perform system health checks This table provides a detailed listing of the services provided with each Cloud Services offering. Get the experience you expect With Cloud Services, you can unlock the value of your Kronos solution without having to divert resources from strategic growth initiatives. You maintain complete control over workforce management functions while Kronos provides the appropriate level of support to keep your system operating smoothly and cost effectively for continuous value. So leverage the expertise of Kronos technical professionals and take the pressure off your IT team. Because when it comes to application updates, configuration changes, and/or database management, you can count on Kronos Services to deliver the experience you expect. Kronos Incorporated 297 Billerica Road Chelmsford, MA 01824 +1 800 225 1561 +1 978 250 9800 www.kronos.com More information about Kronos customer success stories may be found at www.kronos.com/resources. ©2011, Kronos Incorporated. Kronos, the Kronos logo, and Workforce Genie are registered trademarks and HyperFind and Workforce Device Manager are trademarks of Kronos Incorporated or a related company. All other product and company names are used for identification purposes only and may be the trademarks of their respective owners. All specifications are subject to change. All rights reserved. 289995-SV0062-US