Transcript
COLLEGE COMPUTING
FOR RESIDENTS 2014 THE COLLEGE NETWORK AND GETTING CONNECTED.
COLLEGES’ INFORMATION TECHNOLOGY GROUP
College Computing for New Residents
Welcome to RESNET! RESNET is the name for the "Residential Network" within your College. As a member of RESNET you have access to The RESNET Network College Laser Printers Computer Lab Facilities Your UQConnect Internet Account RESNET offers a Local Area Network connection to every resident at speeds of up to 1Gb per second. This is up to 10 times faster than the fastest broadband services on offer. RESNET is operated by the Colleges' Information Technology Group (or CITG) on behalf of the group members. Members are made up of nine of the residential colleges at the University of Queensland, St Lucia Campus. CITG was formed to provide a non-profit information technology management and advice center, solely focused on delivering advanced services to the member Colleges, their Residents and Staff. For more information, please see http://www.citg.uq.edu.au or, for assistance, please contact the CITG Helpdesk: Email
[email protected] Phone (07) 3878 0777
Network Overview The Residential Network is known as RESNET and includes all residents of the CITG member colleges. As well as being the gateway to University, RESNET provides you with internal services and support that outside colleges do not receive. At home, you may have used a dial-up or ADSL connection (over analogue phone lines) to your Internet Service Provider. A modem converts the computer’s digital signal into an analogue signal suitable for transmission. Modems do not work at the colleges because there is a digital phone system. Instead, each room is linked by a series of cables that provides a high-speed connection to the Internet. Plugging your modem into the college telephone system will cause damage to your modem. To allow your computer to connect to Resnet it needs to have a network (Ethernet) card installed. Please Note: Macbook Air users will need a USB – Ethernet adapter in order to plug into the network.
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College Computing for New Residents
Getting Started What do I need? 1. UQ Account: UQ students will receive a UQConnect Username and Password by mail before arriving at college. If you are not a UQ student, you will be able to organise an account on arrival. 2. RESNET ID: RESNET ID’s are given to you when you arrive at College. Providing the college with your UQConnect Username before you arrive will allow us to have an account ready for you. If you don’t receive a RESNET ID, you should apply for one from your college office when you arrive. Under 18’s All students under 18 years of age are required by law to have a parent or guardian authorise internet access. Both of the forms below must be completed before you will be able to connect. CITG Form: provided with your college documentation – return to college UQ Form: http://uqconnect.net/student/student-free/under18 - return to UQ 3. Computer A Computer Lab is provided at each college. Residents wishing to connect to the network in their room should have a PC or Mac with the following minimum configuration:
Dual-Core i3 Processor (or better) 4GB RAM CAT6 Ethernet (Network) Cable* Operating System CD Windows 7**, Windows 8 or Mac OSX Snow Leopard or above
* Users can purchase Ethernet cables from the college if required. ** Windows XP will still operate on the network but support by Microsoft will cease on April 8 2014.
Recommendation For new students starting your degree, strong consideration should be given to purchasing a new computer which will last for the duration of your studies. Whilst we are unable to recommend any specific supplier or brand, we do recommend purchasing from a reputable supplier, and ensuring that any warranty is accessible in Brisbane. UQ students can access discounted prices on hardware under the University’s preferred supplier agreements. Please visit the ITServices website http://www.its.uq.edu.au/ for further information (you will need your UQ Account to log in). Revision 1, October 2013
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College Computing for New Residents
RESNET ID vs UQConnect Account You will need both a UQConnect Account and a ResnetID account to make full use of the network facilities available to you.
What do they do? Your RESNET ID allows you to access: College Computer Labs with Laser Printing Facilities The Local Area Network > Free-to-Air TV channels (watch TV from your computer quota free) > Student run services (DC++) and Games Servers Your UQConnect Account allows you to access: University Lab and Library Computers Personal Email Account, Blackboard and MySiNet Internet Access (download limits apply– extra credit available for purchase) You will not be able to access UQ resources from College without a RESNET ID.
How do I get an account? UQ Account UQ students: You will receive these details from UQ with your offer. If you do not, please call UQConnect on 3365 6000. You will only have access to internal UQ sites until you have completed your enrolment and under 18 Forms (if applicable). All Other Students: To use the internet in your room, you will need to organise a College Commercial Internet Account from UQConnect ($4/mth) when you arrive (see map next page). This account will give you 1GB quota per month and access to wireless hotspots. You can also use your normal University quota via Eduroam.
RESNETID
We need your UQ Username before we can create a RESNET ID.
If you don’t receive a RESNET ID when you arrive, you can apply for one from your college office. You will need to provide them with your UQ username before this can be processed.
A letter with your RESNET ID will be sent back to the college office for your collection. (Please note that busy periods may see a delay of up to 24 hours).
Getting Connected There are 2 easy ways to get connected to the network. 1. Have a CITG technician do it for you (cost involved) or, 2. You can do it yourself for free.
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College Computing for New Residents
1. Network Connection Station (NCS) If you would like your computer set up for you, please fill out the enclosed Service Request Form and return it to your college by the due date. Pre-payment is not required. FEBRUARY
In 2014 the NCS will be held on the following days: S
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Saturday 22 Feb: Duchesne, Emmanuel, Grace and Kings th Sunday 23 Feb: Cromwell, Int House, St John’s, St Leo’s, Women’s Please follow the signs to drop off your computer as soon as you arrive at college. It will be ready for collection later the same day.
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Completing the attached Service Request Form does not mean we will contact you to arrange an appointment if you miss the NCS. If you miss the NCS, please contact us directly to arrange an appointment. Due to high demand, it may take a few days before an appointment can be scheduled.
2. Self-Configuration To configure your own computer for the network you will need a network cable ($10). Your ResnetID letter has basic instructions for getting connected. Detailed instructions can be downloaded from the “Info” section on the CITG website. Please note: In fairness to everyone, we are unable to talk you through the configuration process. If you are unable to follow the guide you will need to request a technician.
Getting Help If you need more information either before you arrive or once at college, please contact the CITG Helpdesk. Email:
[email protected] or Phone: (07) 3878 0777 The UQConnect Office is located in the Prentice Building (Building 42) across the road from the ANZ Bank. p: (07) 3365 6000 w: uqconnect.net
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residential network
Job Number
NETWORK CONNECTION STATION - SERVICE REQUEST FORM NETWORK CONNECTION STATION – SERVICE REQUEST FORM Name
College
Student Number
Contact Number
Please bring your computer to the NCS on either Saturday 22th or Sunday 23th February 2014 when you arrive at college
Computer Type
Circle the type of computer you have:
MAC
PC
The password for my computer is:
.........................................
Please supply any passwords used to gain full administrative access to your computer. These can be changed after your computer has been configured. - If we do not have your password we cannot set up your computer -
Service Required
Circle the service you require: COMPUTER NETWORK SETUP Includes: Network Cable and Technician
$50*
The technician will set up your computer to allow you to plug straight into your room and be up and running quickly. NETWORK CABLE Includes: Network Cable Only
$10*
You are happy to set up your own computer and just want a network cable to plug in with. *Please do not send payment now. You will be invoiced for payment after the completion of the Connection Station. CITG Use:
Final Cost
Job Complete
Technician Name
Computer Collected
Student to sign
$
Please return to your college office by Friday 21st February 2014.
