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Comelit Hfx Series Install Manual

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HANDS-FREE 7" TOUCH SCREEN VIDEO INTERCOM SYSTEM HFX-900R , OWNER S MANUAL INSTALLATION GUIDE Section 1: Article Operation 1.Introduction 1 2.Parts Identification 1 2.1.Contents of the package 3 2.2.Main monitor function 4 2.3.Video door phone function 11 3.Expansion and accessories 12 3.1.EX-900H expansion monitor 12 3.2.EX-VIN external camera signal converter 16 3.3.EX-HUB home run configuration hub 16 Section 2: Article Installation 1.System layout 1 17 2.System layout 2 18 3.Wiring and its terminals 19 4.Installation 21 5.Technical specifications 23 6.Trouble shooting 25 Section 3: Appendix 1. WARNING 26 2. IMPORTANT SAFETY INSTRUCTIONS 27 3. FCC CLASS B NOTICE 28 4. SERVICE AND WARRANTY 29 9LGHR,QWHUFRP6ROXWLRQV Section 1: Article Operation 1.Introduction Thank you for purchasing the Hands-Free 7" expandable Video intercom system; HFX-900R. This intercom system uses 2-wire installation and allows you to identify and communicate with callers at the door, from the security and convenience of any room in your home or office. Visitors activate the system by pressing a call button on the outdoor camera, which sounds a doorbell chime as well as turning on the inside video monitor. A two-way intercom then lets you speak with visitors after first visually identifying them. It consists of a monitor station and an outdoor doorbell/camera unit. This unit is capable of expanding up to a total of 8 indoor monitors and 4 door cameras. For more information regarding the complete line of our products, please visit www.comelitusa.com 2.Parts Identification 2 3 6 9.06in 6.6in 1 5 4 7 1.25in HFX-900R Main monitor identification 1. 2. 3. 4. 5. External chime type Jumper 6. Power button 7. SD slot (micro SD card not included) Microphone 7" Color TFT Screen Speaker Wiring terminals  9LGHR,QWHUFRP6ROXWLRQV HFX-900R Door Camera identification 7 2 3 5.12in 8 4 5 10 9 11 6 3.86in 1.42in 6XSSOHPHQWDU\/('IRUORZOLJKW &026FDPHUD 0LFURSKRQH 6SHDNHU &DOOEXWWRQ EDFNOLW +LGGHQVFUHZFRYHU &DPHUDXSGRZQDGMXVWPHQWNQRE -3$XWR/('OLJKWVXSSOLPHQWLQORZOLJKWFRQGLWLRQV /LJKWVXSSOLPHQWHQDEOHG IDFWRU\VHWWLQJ /LJKWVXSSOLPHQWGLVDEOHG -3/RFNFRQWURORXWSXWW\SH 'U\FRQWDFWUHOD\ IDFWRU\VHWWLQJ &XUUHQWRXWSXW ZLOOORVHYLGHRZKHQSURYLGLQJSRZHU /RFNFRQWUROWHUPLQDOV ZLUHVFRQQHFWWRPDLQPRQLWRU  9LGHR,QWHUFRP6ROXWLRQV 2.1.Contents of the package Main monitor Wall mount bracket Flush mount bracket Power adapter Door camera HANDS-FREE 7" TOUCH SCREEN VIDEO INTERCOM SYSTEM HFX-900R , OWNER S MANUAL INSTALLATION GUIDE Removable wiring terminals Manual Spring Anchor plate  9LGHR,QWHUFRP6ROXWLRQV 2.2.Main monitor function Home Page Features &ORFN 6HWWLQJV 3ULYDF\ &DPHUD 0RQLWRULQJ &DOOIRUZDUGLQJ 6FUHHQVDYHU VHWWLQJV  'D\QLJKW PRGH 5HFRUGLQJ 3OD\EDFN $XWRXQORFN PRGH ,QWHUFRPZ PRQLWRUV 9LGHR,QWHUFRP6ROXWLRQV 2.2.1 Clock Adjustment Icon ჀFOLFNWRDGMXVWWLPH Clock Adjust ჀFOLFNWRDGMXVWGDWH 2.2.2 Privacy Mode Icon Privacy ON Privacy OFF Privacy Privacy ON Privacy OFF Ⴠ3UHVVWKHSULYDF\RQEXWWRQ WRDFWLYDWHWKHSULYDF\PRGH  RUDQJHLFRQ  Ⴠ:KLWHFRORUHG%HOOLFRQPHDQV WKDW3ULYDF\PRGHLV2)) 9LGHR,QWHUFRP6ROXWLRQV 2.2.3 Call Forwarding Mode Icon Call Forwarding OFF Call Forwarding ON ( XXX ) 1234567 Delay Del ay : 10 Se Sec c Call Forwarding Call Forwarding OFF Call Forwarding ON Ⴠ3UHVVWKHFDOOIRUZDUGLQJRQ EXWWRQWRDFWLYDWHFDOOIRUZDUGLQJ Ⴠ3UHVVWKHFDOOIRUZDUGLQJRII EXWWRQWRGHDFWLYDWHFDOO IRUZDUGLQJ ZKLWHLFRQ ( 123 ) 1234567 ( 123 ) 1234567 Delay : 10 Sec Delay : 10 Sec ჀSUHVVWKHDUURZEXWWRQVWR VHOHFWWKHSKRQHQXPEHUWR IRUZDUGWKHFDOOWR Ⴠ&OLFNRQWKHPLGGOHEXWWRQWR DGGHGLWXSWRQXPEHUVWR WKHFDOOOLVW  9LGHR,QWHUFRP6ROXWLRQV 2.2.4 Day/Night Mode Function Icon Day Mode ( master-only ) Day Mode ( master-only ) 3UHVVWKHGD\PRGHEXWWRQ WRDFWLYDWHWKHPDVWHURQO\ PRGH RUDQJHLFRQ Night Mode ( call-all ) Night Mode ( call-all ) 3UHVVWKHQLJKWPRGHEXWWRQ WRDFWLYDWHWKHFDOODOOPRGH ZKLWHLFRQ Day/Night Mode 2.2.5 Auto-unlock Mode Icon Normal Mode Auto-Unlock : Auto door release upon call DOORBELL CAM 01 DOORBELL CAM 02 NONE NONE No Doorbell Camera Door Station Status DOORBELL CAM 02 DOORBELL CAM 01 Ⴠ3UHVVWKHGRRUEHOOEXWWRQ WRDFWLYDWHWKHDXWRXQORFN PRGH RUDQJHLFRQ Ⴠ3UHVVWKHGRRUEHOOEXWWRQ DJDLQWRUHWXUQLWWRQRUPDO PRGH ZKLWHLFRQ :$51,1*$XWRXQORFNPRGHZLOOOHDYHGRRU V XQDWWHQGHG 3OHDVHEHVXUHWRFKDQJHLWEDFNWRQRUPDOPRGHWRVHFXUHWKHGRRU   9LGHR,QWHUFRP6ROXWLRQV 2.2.6 Intercom All-page with other monitors Icon 30s Intercom Conversation Established 30s $QVZHU &XWRII 7DONWLPPHU H[WHQWLRQ All-Page Initiated 7DONWLPPHU FRXQWGRZQ Intercom Conversation Established Ⴠ6WHSSUHVVLQWHUFRPEXWWRQ LFRQ WRLQLWLDWHWKHDOOSDJHFKLPH Ⴠ6WHS$IWHUWKHFKLPHVRXQGVDPHVVDJHFDQEHEURDGFDVWWRDOO PRQLWRUVRQWKHV\VWHP Ⴠ6WHS,IDQ\RWKHUPRQLWRUSLFNVXSWKHLQWHUFRPUHTXHVWLWEHFRPHV DSRLQWWRSRLQWFRQYHUVDWLRQEHWZHHQWKHWZRPRQLWRUV  9LGHR,QWHUFRP6ROXWLRQV 2.2.7 Door camera monitoring Icon DOORBELL CAM 01 DOORBELL CAM 02 NONE NONE Monitor 90s Recording Camera 01 DOORBELL CAM 01 Ⴠ3UHVVDQGKROGWKHDUURZ WRHVWDEOLVKSXVKWRWDON DXGLRIXQFWLRQ Ⴠ&OLFNWRVZLWFKEHWZHHQ ZD\DQGZD\DXGLR  9LGHR,QWHUFRP6ROXWLRQV 2.2.8 Video Recording playback Icon 01.01.2013 Free Space: XXXXXX MB PM 10:52:23 $XWRPDWLFDOO\WKHPRVW UHFHQWIROGHUIRUWKHODVW GDWHRIUHFRUGLQJLVOLVWHG &OLFNRQWKHIROGHULFRQLQ WKHWRSULJKWFRUQHUWR DFFHVVRWKHUGDWHV  IROGHUV VWRUHGRQWKHFDUG 10 MB Memory Reviewing 6HOHFWQFKHFNDVHVVLRQ FDQWKHQFOLFNWUDVKFDQWR GHOHWH 1/2 2.2.9 Multi-media screen saver function Icon Screen Saver Ⴠ3OD\YLGHRILOHV Screen Saver Ⴠ3OD\SLFWXUHILOHV 1/2 Ⴠ7KHSOD\EDFNPRGHRSHUDWHVOLNHD W\SLFDOGLJLWDOSKRWRIUDPH  9LGHR,QWHUFRP6ROXWLRQV 2.2.10 Settings Interface DR1 : Doorbell camera DR2 : Camera DR3 : None DR4 : None System Settings 1/4 Operating Instructions ,QWHUDFWLYHXVHULQWHUIDFH KHOSVWRHGLWVHWWLQJV Ⴠ&OLFNWRHQWHUHGLWVFUHHQ 2.3. Video door phone function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xpansion and accessories 3.1. EX-900H Home Page Features &ORFN 3ULYDF\ 6HWWLQJV 0RQLWRU&DPHUD  ,QWHUFRP $OOSDJH 9LGHR,QWHUFRP6ROXWLRQV 3.1.1 Clock Adjustment Icon Ⴠ&OLFNWRDGMXVWWLPH Clock Adjust 3.1.2 Privacy Mode Icon Privacy ON Privacy OFF Privacy Privacy OFF Privacy ON Ⴠ3UHVVWKHSULYDF\RQEXWWRQ WRDFWLYDWHWKHSULYDF\PRGH  RUDQJHLFRQ  Ⴠ:KLWHFRORUHG%HOOLFRQPHDQV WKDW3ULYDF\PRGHLV2)) 9LGHR,QWHUFRP6ROXWLRQV 3.1.3 Intercom w/ other monitor Icon 30s Intercom Conversation Established 30s $QVZHU &XWRII 7DONWLPPHU H[WHQWLRQ All-Page Initiated 7DONWLPPHU FRXQWGRZQ Intercom Conversation Established Ⴠ6WHSSUHVVLQWHUFRPEXWWRQ LFRQ WRLQLWLDWHWKHDOOSDJHFKLPH Ⴠ6WHS$IWHUWKHFKLPHVRXQGVDPHVVDJHFDQEHEURDGFDVWWRDOO PRQLWRUVRQWKHV\VWHP Ⴠ6WHS,IDQ\RWKHUPRQLWRUSLFNVXSWKHLQWHUFRPUHTXHVWLWEHFRPHV DSRLQWWRSRLQWFRQYHUVDWLRQEHWZHHQWKHWZRPRQLWRUV  9LGHR,QWHUFRP6ROXWLRQV 3.1.4 Camera surveillance Icon 90s Recording &OLFNWRVZLWFKEHWZHHQ ZD\DQGZD\DXGLR Camera 01 3UHVVDQGKROGWKHDUURZ WRHVWDEOLVKSXVKWRWDON DXGLRIXQFWLRQ &OLFNFDQVZLWFK WRQH[WFDPHUDLQ FLUFXODUVHTXHQFH 3.1.5 Settings Icon DR1 : Doorbell camera DR2 : Camera DR3 : None DR4 : None System Settings 1/4 Operating Instructions ,QWHUDFWLYHXVHULQWHUIDFH KHOSVWRHGLWGHVLUDEOHVHWWLQJV Ⴠ&OLFNWRHQWHUHGLWVFUHHQ  9LGHR,QWHUFRP6ROXWLRQV 3.2. EX-VIN external camera signal converter 3.2.1 EX-VIN Identification 1 2 3 1. Power LED 2. The 2-wire terminals for connecting to the main monitor 3. BNC connector for external camera video input 3.2.2 EX-VIN Operation A. EX-VIN converts any standard CCTV signal to the 2-wire transmission format of the system. B. Press the monitor button and select the camera you wish to view with the EX-VIN installed. C. Pressing the cut-off button to exit the monitoring mode. * The EX-VIN does not provide power to the external CCTV Camera. 3.3. EX-HUB home run configuration hub 3.3.1 EX-HUB Identification 2 1 3 1. Power LED 2. “IN” terminals for main monitor and “POWER” terminals for power adapter 3. “OUT” terminals for expansion monitor. 3.3.2 EX-HUB Function A. Provides the ability to wire the HFX-900R and expansion monitors in a home-run configuration, up to 5 monitors. B. The wiring hub can amplify and distribute the 2-wire signal among the sub monitors, effectively doubling up the distance from the master to the last expansion. C. The power LED is "on" during normal operation. D. The HFX-900R series has the ability to connect 2 EX-HUB units together to expand to a total of 8 Monitors  9LGHR,QWHUFRP6ROXWLRQV Section 2: Article Installation 1.System layout 1 NOTE: This system is capable to expanding up to 4 doorbell cameras and 8 Monitors. For alternative application please consult our technical support engineer first. Maximum wiring distance (using dry contact lock control at doorbell camera) Maximum wiring distance (using the 12VDC/300mA lock control at doorbell camera) NOTE : CAT-5 is not recommended for this type of installation. EX-720D EX-900H HFX-900R KIT  9LGHR,QWHUFRP6ROXWLRQV 2.System layout 2 NOTE 1: The wiring HUB can amplify and distribute the 2-wire signal among the main monitor and sub-monitors. NOTE 2: the system is capable of expanding up to a total of 5 monitors with 1 EX-HUB. Maximum wiring distance (using dry contact lock control at doorbell camera) 656 656 656 Maximum wiring distance (using the 12VDC/300mA lock control at doorbell camera) NOTE : CAT-5 is not recommended for this type of installation. HFX-900R EX-720D EX-900H  9LGHR,QWHUFRP6ROXWLRQV 3.Wiring and its terminals 3.1 HFX-900R 11 DR4 12 13 DR3 DR2 DR1 9 Wire the system from terminal to terminal accordingly. 10 1 Terminals for expansion monitor(w/polarity). 2 Connect to a N.C. magnetic switch sensor for door status detection. 3 Trigger a N.O. external chime or strobe light which is synchronized with door bell trigger. 4 Terminals for power adapter. 5 6 7 8 Terminals for doorbell camera or EX-VIN (no polarity) 5 6 7 8 Vacant loop terminals should be protected by short-cirtuit Pin(s). 9 10 PSTN phone jack Analog autio and video output PB2 PB1 Outputing latch control dry contact Video signal GND Audio signal  9LGHR,QWHUFRP6ROXWLRQV 11 DG1/DG2 for external chime control Dry contact (NO) when bell is ringing (factory setting) Current output to drive external device 12 13 Terminals for door strike. Terminals to main monitor (no polarity). 3.2. EX-900H CON3 CON2 DR4 DR3 DR2 DR1 1 2 3 4 Connect to a N.C. magnetic switch sensor for door status detection. Terminals for power adapter. Terminals for next monitor (w/polarity). Terminals from previous monitor (w/polarity).  9LGHR,QWHUFRP6ROXWLRQV 4. Installation 1.25in 6.6in 9.06in Wallmount Wiring terminals are REMOVABLE  9LGHR,QWHUFRP6ROXWLRQV Flushmount Wiring terminals are REMOVABLE Door camera 5.12in 3.86in 1.42in  9LGHR,QWHUFRP6ROXWLRQV 5. Technical specification 5.1. HFX-900R (main monitor) Display: Resolution: Auto Timer (visitor call): Auto Timer (intercom): Operating Temperature: Dimensions (w/ bracket): Power adaptor: Power consumption: 7" digital TFT-LCD 800 x 480 pixels 30 seconds time out; 90 seconds for conversation 20 seconds time out; 90 seconds for conversation o o 14 F ~ 140 F, indoor 9.06"(L) x 6.6"(W) x 1.25"(D) input 100~240VAC 50/60Hz; output 23VDC/1A(24W), external standby 6W, operating 15W (maximum) 5.2. HFX-900R (door camera) Image Sensor: Resolution: Camera Lens: View Angle: Auto Light Sensor: Operating Temperature: Dimensions (w/ bracket): Power consumption: Door release: (dry contact bridge) Door release: (direct current output) 1/3" CMOS 300,000 pixels (NTSC) F/NO: 2.0 (120 degree) o o o o -6 ,0 ,8 ,16 manually adjustable enable/disable selectable (JP2) o o -13 F ~ 140 F, outdoor 3.8"(L) x 6.9"(W) x 1.7"(D) powered by main monitor for maximum by pass current of 24V/1A maximum of DC12V/300mA 5.3. EX-HUB(Home Run Configuration HUB) Power Input : Video pass through : Power consumption : Operating Temperature: Storage temperature : Weight : Dimensions : Housing :  DC23V ~ DC24V 1V pto Standby 1.8W; Operating 2W o o -4 F~140 F o o -13 F~158 F 0.5 lbs 3.90"x3.19"x0.71" Metal 9LGHR,QWHUFRP6ROXWLRQV 5.4. EX-900H (optional video monitor) Display: Resolution: Auto Timer (visitor call): Auto Timer (intercom): Operating Temperature: Dimensions (w/ bracket): Power adaptor: Power consumption: 7" digital TFT-LCD 800 x 480 pixels 30 seconds time out; 90 seconds for conversation 20 seconds time out; 90 seconds for conversation o o 14 F ~ 140 F, indoor 9.06"(L) x 6.6"(W) x 1.25"(D) input 100~240VAC 50/60Hz; output 23VDC/1A(24W), external standby 5W, operating 7W (maximum) 5.5. EX-900D (optional door camera) Image Sensor: Resolution: Camera Lens: View Angle: Auto Light Sensor: Operating Temperature: Dimensions (w/ bracket): Power consumption: Door release: (dry contact bridge) Door release: (direct current output) 1/3" CMOS 300,000 pixels (NTSC) F/NO: 2.0 (120 degree) o o o o -6 ,0 ,8 ,16 manually adjustable enable/disable selectable (JP2) o o -13 F ~ 140 F, outdoor 3.8"(L) x 6.9"(W) x 1.7"(D) powered by main monitor for maximum by pass current of 24V/1A maximum of DC12V/300mA 5.6. EX-VIN (video converter) o o Operating Temperature: -4 F ~ 140 F, outdoor Dimensions (w/ bracket): 3.8"(L) x 2.5"(W) x 0.97"(D) Power consumption: powered by main monitor  9LGHR,QWHUFRP6ROXWLRQV 6.Trouble shooting Note: Before requesting service, check the troubleshooting quide to solve the problem. Solution Problem No power (no picture on monitor) Make sure AC plug is firmly inserted into the AC outlet. Make sure the power terminal is firmly connected into the monitor unit. Check to ensure polarity is correct. (Red=positive, Black=negative). System is on but no picture on the monitor Make sure the cable is connected securely between the master monitor and the camera. Adjust the contrast controls. Sound is too low Adjust the volume control. Picture is too dark or too white Adjust the contrast controls. NOTE: Be sure to use this product with the AC adapter supplied by the manufacturer.  9LGHR,QWHUFRP6ROXWLRQV Section 3: Appendix 1: WARNING WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THE MONITOR OR POWER ADAPTER TO WATER OR MOISTURE. CAUTION: DO NOT OPEN. RISK OF ELECTRICAL SHOCK. CAUTION! TO REDUCE RISK OF ELECTRICAL SHOCK, DO NOT REMOVE COVER OR BACK, NO USER SERVICEABLE PARTS INSIDE, REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. OTHER WARNINGS Monitor is designed for indoor use only. Do not install outdoors. Keep the equipment dry. If water should get in,wipe off immediately. Water contains minerals that can erode electronic circuits. Intercom system is not operational during a power failure . Intercom system may be affected by radio frequency interference or EMI(electrical magnetic interference) in areas where broadcasting station antennas are close by. Keep all wiring at least 1 foot away from fluorescent lighting, dimmer switches and AC power. EXPLANATION OF TWO SYMBOLS The lighting flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated "dangerous voltage" within the product's enclosure that may be of sufficient magnitude to constitute risk of electrical shock to persons. The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.  9LGHR,QWHUFRP6ROXWLRQV 2: IMPORTANT SAFETY INSTRUCTIONS WARING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THE MONITOR OR POWER ADAPTER TO WATER OR MOISTURE. Read Instructions -All the safety and operating instructions should be read before operating this equipment. These instructions should be retained for future reference. Heed Warnings - All warnings on the equipment and in the operating instructions should be adhered to. All instructions regarding care and operation of this equipment should be followed. Power Sources - Equipment should only be connected to the power supply specified in the operating instructions or as marked on the equipment. Power Cord Protection-Keep cable cords and plugs clear off other objects, particularly at the point where they exit the equipment. Cleaning - Clean the equipment by wiping with a soft cloth (do not use any abrasive agents or water). Non-use Periods - Power cords should be unplugged from the outlet when left unused for a long period of time. Object and Liquid Entry - Take care not to drop objects or liquids on any part of the equipment. Damage Requiring Service -The unit should be serviced by a qualified service personnel when: - The power supply cord or the plug has been damaged or - Objects have fallen, or liquid has been spilled onto the equipment or - The equipment has been exposed to rain or - The equipment does not appear to operate normally or exhibits a marked change in performance or - The equipment has been dropped and/or the enclosure has been damaged. Servicing - Do not attempt to service the appliance beyond that described in the operating instructions. All other servicing should be referred to as Qualified Distributor's Service Personnel.  9LGHR,QWHUFRP6ROXWLRQV 3: FCC CLASS B NOTICE NOTE: This equipment has been Certified and found to comply with the limits regulated by FCC,and CE. Therefore, it is designed to provide reasonable protection against interference and will not cause interference with other appliance usage. However, it is imperative that the user follows this manuals guidelines to avoid improper usage which may result in damage to the unit, electrical shock, and fire hazard or injury. In order to improve the feature functions and quality of the product, the specifications are subject to change without notice from time to time. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or televis ion reception, which can be determined by turning the equipment off and on, the user is encouraged to try to connect the interference by one or more of the following measures: - Reorient or relocate the monitor unit - Increase the separation between the monitor and camera - Connect the equipment on a separate outlet - Consult the dealer or an experienced radio or television technician  9LGHR,QWHUFRP6ROXWLRQV 4: SERVICE AND WARRANTY To receive after sales service, please provide the following information when contacting customer service. a. Name of the product b. Model and serial number of the product c. The distributor name where you purchased d. Date purchased e. Idea and type of possible problems Information Card Product name Model and serial number The distributor name Date purchased (receipt) The warranty statements a. This product is produced under strict internal quality control and inspection procedures. b. The warranty covers all manufactures defects under standard use. Please contact our service department for any questions about possible detective products. c. The following exceptional cases will be subject to charge,even during warranty period. Breakdown caused by transport,or through careless treatment by customer. Breakdown caused by unauthorized repair or modification. Breakdown caused by natural disaster or electric power surge. Comelit USA Technical Support Department 2021 S Myrtle Ave. Monrovia, CA 91016 (866)692-9739 option 2 (626)930-0388 option 2 [email protected]  9LGHR,QWHUFRP6ROXWLRQV http:// www.comelitusa.com [email protected]