Transcript
!
Configuring the Dolby® Conference Phone with Avaya® Aura Platform 6.*
Version 1.3 December 16, 2015 !
This product is protected by one or more patents in the United States and elsewhere. For more information, including a specific list of patents protecting this product, please visit www.dolby.com/patents. Dolby, Dolby Voice, and the double-D symbol are registered trademarks of Dolby Laboratories. © 2015 Dolby Laboratories, Inc. All rights reserved.
Configuring the Dolby® Conference Phone with Avaya Aura Platform 6.*
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Table of Contents !
Information about this guide ........................................................................................ 3! Avaya Aura Platform requirements .............................................................................3! Prerequisites .................................................................................................................. 3! IP addresses ...............................................................................................................3! Manual deployment overview ....................................................................................... 4! Configuration parameters ............................................................................................4! Creating a SIP phone extension account .................................................................... 5! Registering the Dolby Conference Phone to Avaya Aura 6.3 ................................. 10! Troubleshooting .......................................................................................................... 13! ! !
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Information about this guide This!is!a!simple,!straightforward!guide!to!configuring!your!Dolby®!Conference! Phone!for!use!with!Avaya!Aura!Platform!6.*.!! This!guide!presumes!an!enterprise!network!environment.!! Avaya Aura Platform requirements This!document!provides!instructions!for!an!Avaya!Aura!Platform!6.3!environment.! When!instructions!differ!in!Avaya!Aura!6.1!and!6.2!environments,!they!are!noted.!! Note:!!The$Avaya$Aura$Platform$(especially)the)Avaya#G350#media#gateway)#does#not# support'G.722'audio'codec.'Therefore,(Dolby&Conference&Phones&on#the!Avaya% Aura%Platform%cannot%be%configured%to%only%use%this%audio%codec.%For%more% information,*see*the$Dolby&Conference&Phone&Administrator’s&Guide.!
Prerequisites You!will!need!the!following!information!in!order!to!configure!the!phone.!Take!a!look! at!what!is!required!and!have!that!information!available!before!you!start.!Read!the! appropriate!Avaya!Aura!Platform!documentation!for!information!on!specific!network! requirements.! Note:! Your%local%System%Administrator%or%IT%expert%can%provide%these%details.! IP addresses You!will!need!the!following!IP!addresses:! •
Primary!Avaya!Aura!Platform!server!
• !
Secondary!Avaya!Aura!Platform!server!
Note:&!Network(Address(Translation((NAT)(is(not(supported(by(the(Dolby(Conference( Phone."Therefore,"the"Avaya%Aura"Platform!servers!should'be'on#the#same#side# of#the#organization#firewall#as#the#Dolby#Conference!Phones.! !
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Manual deployment overview A!knowledgeable!Avaya!Aura!administrator!should!perform!manual!deployment! and!configuration!of!the!Avaya!Aura!Platform.!The!steps!listed!below!are!provided! as!a!reference!point!only.!For!Avaya!documentation,!go!to!http://support.avaya.com.! ! 1. Synchronize!the!Avaya!Aura!Communications!Manager!and!Session!Manager.! 2. In!the!Avaya!Aura!System!Manager,!create!a!new!SIP!phone!extension/account:! a. Add!an!SIP!user!for!each!Dolby!Conference!Phone.! b. Assign!a!communications!profile!to!each!user.! c. Assign!a!session!manager!profile!to!each!user.! When!completed,!you!can!change!the!phone!configuration!file!that!you!created!to! use!the!Avaya!Aura!Platform!as!the!IP!PBX!server.!! Configuration parameters The!following!table!maps!the!Avaya!Aura!Platform!configuration!to!the!Dolby! Conference!Phone!configuration!parameters.! ! Avaya Aura Platform Configuration
Dolby Conference Phone Configuration Parameter
Required/Optional
!Last!name,!First!name!
Sip.Credential.Name
!Required!
!Communications!Profile!password!
Sip.Credential.Password
!Required!
!Extension! !Primary!server!IP!address!(or!outbound!proxy)!
Sip.Account.UserName
!Required! !Required!
Sip.Pbx.OutboundProxy1
!Secondary!server!IP!address!(or!outbound!proxy)! Sip.Pbx.OutboundProxy2
! !
!Optional!
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Creating a SIP phone extension account You!must!create!a!SIP!phone!extension/account!for!the!Dolby!Conference!Phone.!! Required!details!to!register!the!Dolby!Conference!Phone!with!Avaya!Aura!6.3:! •
Extension!Number:!55505!
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Communication!Profile!Password:!12345678!
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SM100!IP!address/!FQDN:!10.203.X.X!
To!create!a!SIP!phone!extension:! ! 1. Log!in!to!Avaya!Aura!System!Manager!with!the!appropriate!credentials.!
2.
Click!User!Management.!
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! 3.
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On!the!User!Management!page,!click!Manage!Users!>!New.!
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! ! 4.
Click!Identity!to!create!an!identity!for!the!SIP!account.! !
a.!! Enter!Last!Name!and!First!Name.! b. Enter!a!Login!Name!(extension!number@domain!name).! c. !! Select!a!Language!and!Time!Zone!preference.! d.!! Click!Commit!&!Continue.! ! 5. Click!Communications!Profile!to!create!a!communications!profile.! !
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! Add!a!Communications!Profile!Password!and!confirm!it.! !
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! 6. Create!a!Communication!Address.! !
! ! a. !! Click!Communication!Address!>!New.! b. Select!Type!>!Avaya!SIP.! c. Enter!the!Fully!Qualified!Address!details!(extension!number@domain! name)!from!the!dropbdown!list! d. Click!Add.! ! 7. Add!a!Session!Manager!profile.!
a. !! b. c. !! d. e. !
Select!the!check!box!for!Session!Manager!Profile.! Select!Primary!Session!Manager!(SM!100!FQDN).! If!available,!select!the!Secondary!Session!Manager.! Select!Application!Sequences!(origination!and!termination)!with!the!CM! details!from!the!dropbdown!list.! Select!the!Call!Routing!Home!Location!from!the!dropbdown!list.! !
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! ! 8. Add!a!Communication!Manager!profile!(called!a!“CM!Endpoint!Profile”!below).!
a. !! b. c. !! d.
Select!the!check!box!for!CM!Endpoint!Profile.! Select!the!System!and!Profile!Type!from!the!drop!down!lists.! Enter!the!Extension!number.! Enter!the!Set!Type!as!9608SIP!or!another!appropriate!number!as!directed! by!your!local!System!Administrator.! e. !! Enter!the!Security!Code!of!your!choice.! f. !! Enter!the!Voice!Mail!Number!and!additional!numbers,!if!available.! g. !! Click!Commit!at!the!top!leftbhand!side!of!the!screen!to!save!the!additional! information!that!you!added.!! !
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9. Add!the!SIP!Trunk!details!to!the!extension.!Go!to!System!Manager!>! Communication!Manager!>!End!Points!>!Manage!Endpoints.! !
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a. b.
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!Select!the!added!extension!and!click!Edit.! Add!the!appropriate!SIP!trunk!value!to!communicate!with!other!SIP!devices! on!the!system.!
! ! !! !
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Registering the Dolby Conference Phone to Avaya Aura 6.3 Note:! The$following$procedure$uses$the$web$user$interface.! 1. 2.
3.
Log!in!the!web!user!interface!with!the!device!IP!address!(for!example,! https://a.b.c).! Enter!the!default!credentials:! • Username!=!admin! • Password!=!1739! Select!Settings!>!IP!PBX!Settings!>!Account.! !
! 4.
Change!the!Account!settings!as!shown:! • Display!Name:!Dolby!Voice!(but!you!can!rename!this!to!anything!that! makes!sense!for!your!organization)! • Extension!Number/Address:!Extension!number!(mandatory)! • Display!Number:!Extension!number! • Transport!Type:!Auto!(works!with!TCP!and!UDP)! • Secure!Media:!Mandatory! • Transport!Port:!5060! ! !
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! 5.
Next,!change!the!Server!settings!as!shown:! • Primary!Call!Server/Outbound!Proxy:!IP!address!of!Primary!SM!100! • Primary!Server/Outbound!Proxy!port:! 5060! • If!SM!100!subscriber!is!available,!enter!the!details!in!the!Secondary! Call!Server/Outbound!Proxy!field! !
! Note:"! Ensure'you'are'adding'the'correct'Primary/Secondary'account'details.! 6.
Update!the!credentials!(these!settings!are!mandatory!for!digest!authentication):! a. Enter!the!User!Credential!Name!you!created.! b. Enter!the!User!Credential!Password!you!created.! !
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! 7. Confirm!the!password!and!Save.!! ! If!the!information!entered!is!correct,!the!phone!registers!with!the!Session! Manager.! ! December 2015
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! 8. To!verify!the!registration!with!Avaya!Aura,!go!to!Status!>!System!>!Device.!
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Troubleshooting Check!the!following!table!for!solutions!to!any!issues!you!have!with!integrating!the! Dolby!Conference!Phone!with!the!Avaya!Aura!Platform.! Troubleshooting Issues with Avaya Aura Platform and Dolby Conference Phone
Issue Unable!to!register!the!phone!with!Avaya!Aura! Session!Manager!
Solution/Workaround Ensure!the!details!of!SM!100,!extension,!and!communication! profile!password!are!entered!accurately!to!register!with! Session!Manager.! ! On!the!phone,!you!can!tap! !>! !and!then!Status!>! Network!>!Call!Server!to!verify!that!the!configuration!process! completed.! ! You!can!also!verify!the!realm!configuration!on!the!phone.!Make! sure!it!is!set!to!“*”!unless!you!are!sure!about!the!correct!value! for!your!system.!
Dolby!Conference!Phone!is!registered,!but! unable!to!call!other!devices!on!the!network!
Check!the!SIP!routing!group!configured!on!the!phone!from!the! Avaya!Aura!System!Manager!Web!UI!or!use!Avaya!ASA!to! check!the!individual!station!details!and!ensure!the!phones!are! using!the!same!routing!group.! ! Also!check!the!following:! ! 1.!That!the!SIP!routing!group!that!phone!is!assigned!to!in!the! Session!Manager!(through!Avaya!Aura!System!Manager)!can! route!the!call!to!the!destination!routing!group.!Make!sure! (possibly!though!Session!Manager!logs)!that!the!call!is!being! routed!correctly!to!the!destination!endpoint.!The!Session! Manager!traces!indicate!the!SIP!specific!error!response,!which! can!assist!in!further!troubleshooting.! ! 2.!If!a!Session!Manager!capture!indicates!that!the!Session! Manager!is!able!to!route!the!call!to!the!Communication! Manager!but!does!not!get!back!any!response!from!it,!check!the! Communication!Manager!traces.!
Dolby!Conference!Phone!is!registered!and! Check!the!codec!configuration!on!both!ends!and!verify!that! makes!a!call.!The!terminating!phone!rings,!but! both!endpoints!are!configured!to!use!at!least!one!compatible! the!call!is!disconnected!immediately!after!the! codec.! call!is!answered.! !DCP!failed!to!dial!the!PSTN!number!
Check!the!codecs!configured!on!the!phone.!Sometimes!limited! codecs!are!selected!on!phone,!which!are!not!compatible!with! codec!selected!on!Gateway.!Select!the!appropriate!gateway! codec!on!the!phone!to!make!the!PSTN!calls.! ! Note:!Make!sure!Avaya!and!the!Gateway!are!set!up!to!accept! 711!and!ilbc.!
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