Configuring The Wolfcom Vision

Transcript

WOLFCOM ENTERPRISES Wolfcom Vision Body Worn Camera User Manual Junior Sutitanom 1/15/2015 The contents of this page are protected by copyright laws. This user manual is not to be posted online on any website or forum without written authorization from Wolfcom Enterprises. Table of Contents: Overview ………………………………………..………………………………..……………………. Wolfcom Vision Body Camera Layout …………………………………………………………… Getting to know the Wolfcom Vision Police Body Worn Camera System ………………… Featured Technologies in Wolfcom Police Body Worn Cameras …………………………... Administrator set up section: Installing the Wolfcom Vision LE Edition Configuration Software………………………………………......... Installing the Wolfcom Vision USER Software………………………………………...................................... Configuring the Wolfcom Vision…………………………………………………………………………………... Configuration Setup and User guide for Normal Mode………………………………………………………… Configuration Setup and User guide for Easy Mode…………………………………………………………… Configuration Setup and User guide for Pre Record Mode……………………………………………………. User instruction guide: User guide for Normal Mode ………………………………………………………………. How to Start Recording Video ……………….…………………..………………………………….….. How to Activate Video Recording ……………………………………………………..……………….. How to Deactivate Video Recording ……………………………………...……………………………. How to Take Digital Photos ……………………………………………………………………………... How to use the Voice recorder …..……………………………………………………………………... How to charge ………………………………………..……………..................................................... How to playback files ……………………………………………………………………………………. How to extract files……………………………………………...………………………………………... How to use the Flashlight………………………………………………………………………………... How to use as Car DVR…………………..……………………………………………………………… How to reboot the unit………………….………………………………………………………………… 3 4 4 5 6-10 11-16 17 18-22 23-26 27-30 18-22 19 19 20 20 20 21 21 21 21 22 22 User guide for Easy Mode ………………………………………………………………….. 23-26 How to Start Recording Video ……………….…………………..………………………………….….. How to Activate Video Recording ……………………………………………………..……………….. How to Deactivate Video Recording ……………………………………...……………………………. How to charge ………………………………………..……………..................................................... How to playback files ……………………………………………………………………………………. How to extract files……………………………………………...………………………………………... How to use the Flashlight………………………………………………………………………………... How to reboot the unit………………….………………………………………………………………… 24 24 24 25 25 25 26 26 User guide for Pre Record Mode ………………………………………………………….. 27-30 How to Start Recording Video ……………….…………………..………………………………….….. How to Activate Video Recording ……………………………………………………..……………….. How to Deactivate Video Recording ……………………………………...……………………………. How to charge ………………………………………..……………..................................................... How to playback files ……………………………………………………………………………………. How to extract files……………………………………………...………………………………………... How to use the Flashlight………………………………………………………………………………... How to reboot the unit………………….………………………………………………………………… How to use the Wolfcom Vision User PC software: ……………………………….………….. Wolfcom Vision Set Up Manager Settings Guide ………………………………….…………... Wolfcom Vision User PC software Guide …………………………………………….………... World Time zone Guide …………………………………………………………………………….. Wolfcom Vision Docking Station Manual ……………………………………………………….. Trouble Shooting Guide …………………………………………………………………...……….. 29 29 29 29 29 30 30 30 31 32-34 35 36 37-43 44 2|Page Overview The Wolfcom Vision™ main unit is an all-in-one, self-contained digital video recorder with a rotating camera head, built-in rechargeable battery, and 32GBs of internal memory. The unit can be used alone as a fully functioning body worn camera. If so desired, an external clip on camera can be plugged into the main unit for Point of View (POV) recording. The main unit has auxiliary input and output ports allowing the unit to be connected to a PC or external battery. The unit weighs only 2.2 ounces with a dimension of 2.9 inches high by 1.5 inches wide by 0.6 inches thick, making it one of the smallest and lightest police body worn cameras in the world. The Wolfcom Vision™ can record and store over 18 hours of video, can take over 28,000 digital photos, and can record over 180 hours of audio. In short, the unit is a video camera, a digital camera, and a voice recorder, combined into one single lightweight unit. The Wolfcom Vision has a high quality 120° degree wide angle camera lens that can be rotated up or down allowing the officer to point the camera in the correct direction according to his or her height or stature. Video recording quality is exceptional and configurable with selectable recording quality from 1080P true HD all the way down to 640x480 resolution allowing police departments the ability to adjust the camera resolution according to their memory storage capacity. 3|Page Wolfcom Vision Body Camera Layout Front View Front View Top View Back View Getting to know the Wolfcom Vision Police Body Worn Camera System. 1. One Touch Record switch (OTR) is used to start and stop recording or to power on the unit. 2. Snap Shot Button is used to snap photos or to start recording if in Pre-Record Operating Mode. 3. Public Awareness Light is used to alert the public that recording is in progress. 4. Super Bright LED used for Digital camera flash or as a flashlight. 5. 120 degrees up and down rotating camera head. 120 Degrees wide angle view. 6. Function Switch switched between Normal Function, Video Out Function, and Car Mode Function. 7. 10 pin USB Port is used to attach optional accessories, charging, and transferring files. 8. Reset Button is used to reset or reboot the unit. 9. First of 2 microphones 10. Second of 2 microphones 11. A/V input for external camera. Features Critical Re-Connect Technology (CRC). 12. Mode Switch is used to switch between Video Mode, Digital Camera Mode and Voice Recorder Mode. 13. Recording Status indicator can be seen by the officer but not by the public. 14. Flashlight Activation switch. (Works only when the unit is powered on or recording) 15. Lanyard Loop is used as a secondary safety harness to prevent accidental loss. Note* Function description for the switches are printed on the back of the unit. 4|Page Developed by Wolfcom Enterprises, this patent Pending technology protects the user from loss of audio and video recording should the external camera or POV (Point of View) camera become detached from the main recording unit. Critical Re-Connect Technology (CRC). Point of View (POV) body cameras are worn on the head of the user so that audio and video from the camera records the users point of view perception. Point of view body cameras normally consist of two parts. The main recording unit and the external POV camera. The main recording unit typically contains a battery and memory for storage and is worn on the belt or chest area of the user. The external POV camera typically has a built-in microphone and is connected or plugged into the main unit via a cord. When recording is activated, audio and video signals from the external POV camera are sent to the main unit and recorded onto the memory. The Problem In the event the external POV camera is disconnected from the main unit, all audio and video recordings will cease and the body camera will become inoperable. Some police officers wear POV cameras and will at times find themselves in a physical altercation with a suspect. During a struggle or pursuit, the POV camera may be yanked and disconnected from the main unit resulting in loss of audio and video recording from that point on. The Solution Wolfcom Enterprises Critical Re-Connect technology addresses this problem. Our POV camera system also consist of 2 parts. The main recording unit and the external POV camera with built-in microphone. However, our main recording unit also has a built-in camera and microphone. In the event the external POV camera is disconnected from the main recording unit, the built-in camera and microphone of the main unit will activate and audio and video recording will resume. Alerts As soon as the main recording unit senses that the external POV camera has been disconnected, it will vibrate and chirp to alert the user that the external POV camera has been disconnected and will then activate its built-in camera and microphone to resume audio and video recording. Anti Video Deactivation (AVD) Technology (Patent Pending) With other body cameras, in the event of a fight or struggle with a suspect, the video deactivation switch or button might be accidently pressed or bumped resulting in the unit being powered off. With the Wolfcom Vision patent pending Anti Video Deactivation Technology, The unit will continue to record no matter what. The last thing your department needs is video that is lost from an unreliable body camera. Always look for the AVD symbol when purchasing a body camera. Future Technology Ready (FTR) The Wolfcom Vision is Future Technology Ready. We designed our body camera to be ahead of its time and ready to integrate with future technology that either doesn't exist yet or is still at its infancy stage. This means that it will be several years before the Wolfcom Vision becomes outdated. 5|Page Instructions for Installing the Wolfcom Vision LE Admin Edition Configuration Software For ------------------------------------------------------------------------------------------------------------------------------------Important! Do not connect your Wolfcom Vision to your computer. Follow Direction below: Download the Wolfcom Vision LE Admin Edition Software and save to Desktop. Double click on the Set up icon: Welcome window will pop up: Click on "Next" Button 6|Page Select and accept the agreement, then click on "Next" button. Enter the Password that is provide to you from your Account representative and click "Next" button (If you do not have a pass word please contact your representative) Click on "Next" button 7|Page Click on "Next" button Select the additional task and click on "Next" button Click on "Install" button 8|Page "Windows Security" window may pop up. Click on "Install this driver software anyway" Click on "Install" button The "Wolfcom Vision Set Up Manager Software" window will pop up. Plug the included USB cable to your computer. 9|Page Plug the other end of the USB to your Wolfcom vision. Power "ON" the Wolfcom Vision by sliding DOWN the OTR Switch. A bubble will pop up at the bottom right of your screen. Allow your Windows operating system to install the drivers. You will see the Settings populate in the data log on the set up manager window. Your Wolfcom Vision is ready to connect to your computer or change any settings. Please refer to Wolfcom Vision user manual to learn how to use and configure the Wolfcom Vision Set Up Manager. 10 | P a g e Instructions for Installing the Wolfcom Vision LE User Edition Configuration Software For ------------------------------------------------------------------------------------------------------------------------------------Important! Do not connect your Wolfcom Vision to your computer. Follow Direction below: Download the Wolfcom Vision LE User Edition Software and save to Desktop. Double click on the Set up icon: Welcome window will pop up: Click on "Next" Button 11 | P a g e Select and accept the agreement, then click on "Next" button. Enter the Password that is provide to you from your Account representative and click "Next" Button. (If you do not have a pass word please contact your representative) Click on "Next" button 12 | P a g e Click on "Next" button Select the additional task and click on "Next" button Click on "Install" button 13 | P a g e "Windows Security" window may pop up. Click on "Install this driver software anyway" Click on "Install" button The "Wolfcom Vision Set Up Manager Software" window will pop up. 14 | P a g e Plug the included USB cable to your computer. Plug the other end of the USB to your Wolfcom vision. Power "ON" the Wolfcom Vision by sliding DOWN the OTR Switch. A bubble will pop up at the bottom right of your screen. Allow your Windows operating system to install the drivers. 15 | P a g e You will see the Settings populate in the data log on the set up manager window. Your Wolfcom Vision is ready to connect to your computer or change any settings. Please refer to Wolfcom Vision user manual to learn how to use and configure the Wolfcom Vision Set Up Manager. 16 | P a g e Configuring the Wolfcom Vision The Wolfcom Vision has the ability to work in 3 different ways. We call them "Operating Modes" Before you begin using the Wolfcom Vision, You will need to decide which of the 3 "Operating Modes" your department would like to use. Once you have decided, you will have to configure the Wolfcom Vision by using the Wolfcom Vision Setup Manager. (See above screenshot Figure 1A) Circled in red are the 3 available modes. Normal Mode, Easy Mode, and Pre Record Mode. Please use the table below to decide which mode suits your department's needs. Please select a Mode below and go to that page number for further setup instructions and user guide for that Mode. Operating Modes Normal Mode This mode allows the user to utilize the 3 in 1 device options using all the switches on the unit. The user can select between Video Camera, Digital Camera, and Voice Recorder modes. Recommended for Beginners or for those desiring an easy to use and operate body worn camera. Just press the OTR switch down to start recording, and press it up to stop. Battery life will be longest in this mode. Pre Record Mode Choosing this Mode will activate Since the unit is always the Pre-record feature. Once the buffering, that means that it is unit is powered on, it will always always on and recording. The be buffering. Once the record battery life will last button is activated, it will also approximately 2.5 hours. It is capture the last 60 seconds or recommended that you use more of the event before the an extended battery pack in button was pressed. this mode. Note* By Default, the Wolfcom Vision is set to Normal Mode unless requested otherwise. Easy Mode Also known as Dummy Mode or Simple Mode, This mode disables all the switches on the unit except the One Touch Record (OTR) switch turning the unit into a very simple and easy to operate body camera. Recommended for advance users or those who have been properly trained. Battery life will be longer in this mode Please select a mode If you decide to use this Mode, please go to page 18 to 22 for the setup instructions & user guide for this Mode. If you decide to use this Mode, please go to page 23 to 26 for the setup instructions & user guide for this Mode. If you decide to use this Mode, please go to page 27 to 30 for the setup instructions & user guide for this Mode. 17 | P a g e Configuration Setup and User guide for: Normal Mode Pages 18 to 22 The following are instruction on connecting your unit to the PC to configure settings and choose the Operating Mode. 1. First make sure that the OTR Switch (1) is in the up position and that the unit is powered off. 2. Next make sure that the Function Switch (6) is set to the up position. 3. Plug the supplied 10 pin USB cable into the bottom of the unit and the other end into the USB port on your computer. 4. Power on the unit by sliding the OTR Switch (1) Down and the unit will power on. If your unit came with a docking station, insert the Wolfcom Vision into any available port on the docking station. Make sure that the docking station is powered on and that the docking station is plugged into the PC via a 10 pin USB cable. Also make sure that the docking station is powered by the included power supply. IMPORTANT* The USB cables that are included with your unit are specially designed with a 10 pin connection. Using a 3rd party USB cable will not work and may damage the unit. Please be sure to only use the cables that came with your unit. 4. Click on the Wolfcom Vision Setup Manager icon on your computer desktop. You should see an Icon that looks like this: 5. The Wolfcom Vision Setup Manager will open. 6. With the Wolfcom Vision plugged into the PC via the 10 pin USB cable or docked into the docking station, press the OTR switch down. The unit will vibrate 3 times and settings that are currently configured onto the unit will populate in the CURRENT SETTING Window (C). 18 | P a g e 7. Select Normal Mode (B) 8. Next, enter the badge number (D) if desired. 9. If you are an Admin and would like to password protect the unit, enter the password desired and click on the Submit button. If you have multiple units, please be sure that all the units have the same password. 10. If you have decided to password protect your unit, then select the Password (G) to "ON" to enable the password. If you have decided NOT to password protect the unit, then change the selection to "OFF". 11. Please be sure to set the desired settings on the unit by clicking on the arrows of the drop down box for all the other options and making your selection. 12. Be sure to select your Time Zone (E). Please see Time Zone Map on page 45 to select your correct time zone. 13. After you have selected your desired settings, click "Apply Settings" (H) to save the new settings onto the Wolfcom Vision. 14. Press up on the OTR switch to power the unit off and remove the 10 Pin USB Cable or remove from the docking station. Your unit is now ready for use. 15. If you have multiple units that you need to configure, simply plugged the 10 Pin USB connector onto the unit or if using a docking station, insert the unit into one of the slots of the docking station. Then repeat steps one through 14. Viewing Video, Photo, or Audio files on the unit. if you have files on the Wolfcom Vision that you would like to view or transfer onto your PC or other media storage device, simply follow steps 1 through 6 then click the "Connect to PC" (I) button. Once you do, the Wolfcom Vision Setup manager will close and the file window will open up allowing you access to the files. You can now copy or download, or delete the files. If the Setup Manager asks for a Password, enter the admin password to gain access to the files. *Note if you purchased the Wolfcom Manager Software, it will automatically download and organized all of your assets for you. There will be no need to use the Wolfcom Vision Setup Manager to download files to your PC. For a detailed explanation of all possible settings in the Set Up Manager go to page 42 for the Settings Guide. Using The Wolfcom Vision on Normal Mode How to Start Recording Video: Because the Unit is a 3 in 1 device, you'll first need to set the unit to the Video Record Mode. First make sure that the Function Switch (6) and Mode Switch (12) is set in the up position. The Function Switch (6) should be set to Normal Mode and the Mode Switch (12) should be set to Video. This tells the Unit that you would like for it to record Video. To Activate Video Recording: 19 | P a g e Slide the OTR switch down. The unit will vibrate 3 times and will begin recording audio and video. To Deactivate Video Recording: Slide the OTR switch up. The unit will vibrate once and stop recording. During Video Recording you can: • • • Activate and Deactivate the flashlight by pressing the flashlight button (14) Silently snap a photo by pressing the Snap Shot button (2). The Vision allows the unit to snap photos while simultaneously recording video. Confirm whether or not the unit is recording video by checking the Status indicator light (13). Steady Red= Recording in Progress, Yellow=Unit is charging. Green=Unit is fully charged. Warning* while recording video please do not move the Mode switch or the Function switch as it may cause the unit to freeze. If this happens, the unit will have to be reset by inserting a pin into the reset hole (8) and clicking the button inside. How to Take Digital Photos: First make sure that the Function Switch (6) is set in the up position. The Function Switch (6) should be set to Normal Mode. Slide the Mode Switch (12) to Photo mode. This tells the Unit that you would like for it to take photos. To Take a Photo: Slide the OTR switch down. The unit will vibrate 3 times and will power on. Aim the camera and hold it steady. When you are ready to snap a photo, press the (2) Snap Shot button once. The camera flash will activate and a photo will be taken. After you have finished taking photos, be sure to power off the unit by sliding the OTR switch up. Tip* You can snap as many photo's as you like. As the camera has a slow shutter speed, please be sure to hold the camera steady when you snap a photo. Photo files will be stored as a .JPG file in the memory. How to use the Voice Recorder: First make sure that the Function Switch (6) is set in the up position. The Function Switch (6) should be set to Normal Mode. Slide the Mode Switch (12) to Audio Mode. This tells the unit that you would like for it to record Audio. To Begin Recording Audio Only: Slide the OTR switch down. The unit will vibrate 3 times and will begin recording audio. The status light will (13) stay a solid red indicating that recording is in progress. 20 | P a g e To Stop recording Audio: Simply slide the OTR switch up and the unit will power off. How to Charge the unit: Plug the supplied 10 pin USB cable into the bottom of the unit and the other end into the USB port on your computer or to the wall adapter. The status LED on the top of the unit will turn "Yellow"(charge). Once the Status LED turns "Green" that means the unit is fully charged. If your unit came with a docking station, insert the Wolfcom Vision into any available port on the docking station. Make sure that the docking station is powered on and that the docking station is plugged into the wall using the included power supply. IMPORTANT* The USB cables that are included with your unit are specially designed with a 10 pin connection. Using a 3rd party USB cable will not work and may damage the unit. Please be sure to only use the cables that came with your unit. How to extract files from the unit: Click on the Wolfcom Vision Setup Manager icon on your computer desktop. You should see an Icon that looks like this: 1. First make sure that the OTR Switch (1) is in the up position and that the unit is powered off. 2. Next make sure that the Function Switch (6) is set to the up position. 3. Plug the supplied 10 pin USB cable into the bottom of the unit and the other end into the USB port on your computer. 4. Power on the unit by sliding the OTR Switch (1) Down and the unit will power on. 5. On the Wolfcom Vision Setup Manager window. Cick on the "Connect to Computer" button on the button right. Your unit will connect and the auto play window will pop up. How to use the flashlight: The flashlight will only work during video and audio recording. It will also work if taking photos. The flashlight will not work if the OTR switch is in the UP position. To activate the flashlight, press the flashlight button (14) once. To deactivate the flashlight, press the flashlight button (14) again. 21 | P a g e How to use in Car mode: Car Mode: When using the Wolfcom Vision as a car DVR, recording while driving in your car. First make sure that the Function Switch (6) is set in the down position. The Function Switch (6) should be set to Car Mode. When the unit is connected using the USB cable to the bottom of the unit and the other end plugs into the car's 12v cigarette plug using the included USB cigarette car charger, once the car ignition is started the unit will automatically begin recording whenever the car is turned on. When the car is turned off, the unit will automatically turn off and save all recorded files into memory. How to Reset the unit: If you unit freeze or become none responsive. Make sure the One touch record switch (1) is in the up position. Take a paper clip or needle and stick into the Reset hole (8) gently and you will feel a click. Need Help in Training or trouble shooting? Click on the Buttons on the PC software. This concludes operating instruction for the Wolfcom Vision in Normal Mode 22 | P a g e Configuration Setup and User guide for: Easy Mode Pages 23 to 26 The following are instruction on connecting your unit to the PC to configure settings and choose the Operating Mode. 1. First make sure that the OTR Switch (1) is in the up position and that the unit is powered off. 2. Next make sure that the Function Switch (6) is set to the up position. 3. Plug the supplied 10 pin USB cable into the bottom of the unit and the other end into the USB port on your computer. 4. Power on the unit by sliding the OTR Switch (1) Down and the unit will power on. If your unit came with a docking station, insert the Wolfcom Vision into any available port on the docking station. Make sure that the docking station is powered on and that the docking station is plugged into the PC via a 10 pin USB cable. Also make sure that the docking station is powered by the included power supply. IMPORTANT* The USB cables that are included with your unit are specially designed with a 10 pin connection. Using a 3rd party USB cable will not work and may damage the unit. Please be sure to only use the cables that came with your unit. 4. Click on the Wolfcom Vision Setup Manager icon on your computer desktop. You should see an Icon that looks like this: 5. The Wolfcom Vision Setup Manager will open. 6. With the Wolfcom Vision plugged into the PC via the 10 pin USB cable or docked into the docking station, press the OTR switch down. The unit will vibrate 3 times and settings that are 23 | P a g e currently configured onto the unit will populate in the CURRENT SETTING Window (C). 7. Select Easy Mode (B) 8. Next, enter the badge number (D) if desired. 9. If you are an Admin and would like to password protect the unit, enter the password desired and click on the Submit button. If you have multiple units, please be sure that all the units have the same password. 10. If you have decided to password protect your unit, then select the Password (G) to "ON" to enable the password. If you have decided NOT to password protect the unit, then change the selection to "Off". 11. Please be sure to set the desired settings on the unit by clicking on the arrows of the drop down box for all the other options and making your selection. 12. Be sure to select your Time Zone (E). Please see Time Zone Map on page 45 to select your correct time zone. 13. After you have selected your desired settings, click "Apply Settings" (H) to save the new settings onto the Wolfcom Vision. 14. Press up on the OTR switch to power the unit off and remove the 10 Pin USB Cable or remove from the docking station. Your unit is now ready for use. 15. If you have multiple units that you need to configure, simply plugged the 10 Pin USB connector onto the unit or if using a docking station, insert the unit into one of the slots of the docking station. Then repeat steps one through 14. Viewing Video, Photo, or Audio files on the unit. if you have files on the Wolfcom Vision that you would like to view or transfer onto your PC or other media storage device, simply follow steps 1 through 6 then click the "Connect to PC" (I) button. Once you do, the Wolfcom Vision Setup manager will close and the file window will open up allowing you access to the files. You can now copy or download, or delete the files. If the Setup Manager asks for a Password, enter the admin password to gain access to the files. *Note if you purchased the Wolfcom Manager Software, it will automatically download and organized all of your assets for you. There will be no need to use the Wolfcom Vision Setup Manager to download files to your PC. For a detailed explanation of all possible settings in the Set Up Manager go to page 42 for the Settings Guide. Using The Wolfcom Vision in Easy Mode Now that the unit is operating in Easy Mode, the Function Switch (6) and the Mode Switch (12) are now disabled and will no longer work. Only the OTR switch (1) and the Snap Shot button (2) will be usable. In Easy Mode, You'll only be able to record Video. You can also snap photos during video recording. To Activate Video Recording: 24 | P a g e Slide the OTR switch down. The unit will vibrate 3 times and will begin recording audio and video. To Deactivate Video Recording: Slide the OTR switch up. The unit will vibrate once and stop recording. During Video Recording you can: • • • Activate and Deactivate the flashlight by pressing the flashlight button (14) Silently snap a photo by pressing the Snap Shot button (2). The Vision allows the unit to snap photos while simultaneously recording video. Confirm whether or not the unit is recording video by checking the Status indicator light (13). Steady Red= Recording in Progress, Yellow=Unit is charging. Green=Unit is fully charged. How to Charge the unit: Plug the supplied 10 pin USB cable into the bottom of the unit and the other end into the USB port on your computer or to the wall. The status LED on the top of the unit will turn "Yellow"(charge). Once the Status LED turn "Green" it means that the unit is fully charged. If your unit came with a docking station, insert the Wolfcom Vision into any available port on the docking station. Make sure that the docking station is powered on and that the docking station is plugged into the wall using the included power supply. IMPORTANT* The USB cables that are included with your unit are specially designed with a 10 pin connection. Using a 3rd party USB cable will not work and may damage the unit. Please be sure to only use the cables that came with your unit. How to extract files from the unit: Click on the Wolfcom Vision Setup Manager icon on your computer desktop. You should see an Icon that looks like this: 1. First make sure that the OTR Switch (1) is in the up position and that the unit is powered off. 2. Next make sure that the Function Switch (6) is set to the up position. 3. Plug the supplied 10 pin USB cable into the bottom of the unit and the other end into the USB port on your computer. 25 | P a g e 4. Power on the unit by sliding the OTR Switch (1) Down and the unit will power on. 5. On the Wolfcom Vision Setup Manager window. Click on the "Connect to Computer" button on the button right. Your unit will connect and the auto play window will pop up. How to use the flashlight: The flashlight will only work during video and audio recording. The flashlight will not work if the OTR switch is in the UP position. To activate the flashlight, press the flashlight button (14) once. To deactivate the flashlight, press the flashlight button (14) again. How to reset the unit: If you unit freeze or become none responsive. Make sure the One touch record switch (1) is in the up position. Take a paper clip or needle and stick into the Reset hole (8) gently and you will feel a click. Need Help in Training or trouble shooting? Click on the Buttons on the PC software. This concludes operating instruction for the Wolfcom Vision in Easy Mode 26 | P a g e Configuration Setup and User guide for: Pre-Record Mode Pages 27 to 30 The following are instruction on connecting your unit to the PC to configure settings and choose the Operating Mode. 1. First make sure that the OTR Switch (1) is in the up position and that the unit is powered off. 2. Next make sure that the Function Switch (6) is set to the up position. 3. Plug the supplied 10 pin USB cable into the bottom of the unit and the other end into the USB port on your computer. 4. Power on the unit by sliding the OTR Switch (1) Down and the unit will power on. If your unit came with a docking station, insert the Wolfcom Vision into any available port on the docking station. Make sure that the docking station is powered on and that the docking station is plugged into the PC via a 10 pin USB cable. Also make sure that the docking station is powered by the included power supply. IMPORTANT* The USB cables that are included with your unit are specially designed with a 10 pin connection. Using a 3rd party USB cable will not work and may damage the unit. Please be sure to only use the cables that came with your unit. 4. Click on the Wolfcom Vision Setup Manager icon on your computer desktop. You should see an Icon that looks like this: 5. The Wolfcom Vision Setup Manager will open. 6. With the Wolfcom Vision plugged into the PC via the 10 pin USB cable or docked into the docking station, press the OTR switch down. The unit will vibrate 3 times and settings that are currently configured onto the unit will populate in the CURRENT SETTING Window (C). 7. Select Pre Record Mode (B) 27 | P a g e 8. Next, enter the badge number (D) if desired. 9. If you are an Admin and would like to password protect the unit, enter the password desired and click on the Submit button. If you have multiple units, please be sure that all the units have the same password. 10. If you have decided to password protect your unit, then select the Password (G) to "ON" to enable the password. If you have decided NOT to password protect the unit, then change the selection to "Off". 11. Select the Pre Recycle Record (G1) length. Note* Selecting 1 min will save the last 1 minute of video from the moment recording has been activated. During Video recording, the unit will save a file every 1 minute onto its memory. If you select 5 min, the unit will save the last 5 minutes of video from the moment recording have been activated. During Video recording, the unit will save a file every 5 minutes onto its memory. 12. Select the Pre-record Audio (G2) option. Choosing "ON" will enable audio for pre-record. This means that the Pre-recorded video will have audio. Choosing "OFF" will disable the audio for pre-record. This means that the Pre-recorded video will have no audio. (Recommended for Privacy). 13. Please be sure to set the desired settings on the unit by clicking on the arrows of the drop down box for all the other options and making your selection. 14. Be sure to select your Time Zone (E). Please see Time Zone Map on page 45 to select your correct time zone. 13. After you have selected your desired settings, click "Apply Settings" (H) to save the new settings onto the Wolfcom Vision. 14. Press up on the OTR switch to power the unit off and remove the 10 Pin USB Cable or remove from the docking station. Your unit is now ready for use. 15. If you have multiple units that you need to configure, simply plugged the 10 Pin USB connector onto the unit or if using a docking station, insert the unit into one of the slots of the docking station. Then repeat steps one through 14. Viewing Video, Photo, or Audio files on the unit: if you have files on the Wolfcom Vision that you would like to view or transfer onto your PC or other media storage device, simply follow steps 1 through 6 then click the "Connect to PC" (I) button. Once you do, the Wolfcom Vision Setup manager will close and the file window will open up allowing you access to the files. You can now copy or download, or delete the files. If the Setup Manager asks for a Password, enter the admin password to gain access to the files. *Note if you purchased the Wolfcom Manager Software, it will automatically download and organized all of your assets for you. There will be no need to use the Wolfcom Vision Setup Manager to download files to your PC. For a detailed explanation of all possible settings in the Set Up Manager go to page 42 for the Settings Guide. Using The Wolfcom Vision in Pre-Record Mode Now that the unit is operating in Pre Record Mode, the OTR Switch (1) will only operate as a "Power On" switch. The Snap Shot Button (2) will work as the activation switch for 28 | P a g e video recording and will no longer be used to snap photos. In Pre-Record Mode, You'll only be able to record Video only. You will not be able to use the Audio Voice Recorder feature or the Digital Camera feature. Powering the unit on: To power on the unit, slide the OTR switch (1) down. The unit will power on and will begin buffering in Stand By mode. The status light (13) will flash red indicating that the unit is on Standby. To Activate Video Recording: Press the Snap Shot Button (2) or V button one time. The unit will vibrate 3 times and will begin recording video. The status light (13) will stay steady red indicating that the unit is on recording video. To Deactivate Video Recording: Press the Snap Shot Button (2) or V button one time. The unit will vibrate once and stop recording. During Video Recording you can: • • Activate and Deactivate the flashlight by pressing the flashlight button (14) Confirm whether or not the unit is recording video by checking the Status indicator light (13). Flashing Red= Unit is on buffering and on Standby mode. Steady Red= Recording in Progress, Yellow=Unit is charging How to Charge the unit: Plug the supplied 10 pin USB cable into the bottom of the unit and the other end into the USB port on your computer or to the wall. The status LED on the top of the unit will turn "Yellow"(charge). Once the Status LED turn "Green" it means that the unit is fully charged. If your unit came with a docking station, insert the Wolfcom Vision into any available port on the docking station. Make sure that the docking station is powered on and that the docking station is plugged into the wall using the included power supply. IMPORTANT* The USB cables that are included with your unit are specially designed with a 10 pin connection. Using a 3rd party USB cable will not work and may damage the unit. Please be sure to only use the cables that came with your unit. 29 | P a g e How to extract files from the unit: Click on the Wolfcom Vision Setup Manager icon on your computer desktop. You should see an Icon that looks like this: 1. First make sure that the OTR Switch (1) is in the up position and that the unit is powered off. 2. Next make sure that the Function Switch (6) is set to the up position. 3. Plug the supplied 10 pin USB cable into the bottom of the unit and the other end into the USB port on your computer. 4. Power on the unit by sliding the OTR Switch (1) Down and the unit will power on. 5. On the Wolfcom Vision Setup Manager window. Click on the "Connect to Computer" button on the button right. Your unit will connect and the auto play window will pop up. How to use the flashlight: The flashlight will only work during video and audio recording. The flashlight will not work if the OTR switch is in the UP position. To activate the flashlight, press the flashlight button (14) once. To deactivate the flashlight, press the flashlight button (14) again. How to Reset the unit: If you unit freeze or become none responsive. Make sure the One touch record switch (1) is in the up position. Take a paper clip or needle and stick into the Reset hole (8) gently and you will feel a click. Need Help in Training or trouble shooting? Click on the Buttons on the PC software. This concludes operating instruction for the Wolfcom Vision in Pre-Record Mode 30 | P a g e How to use the Wolfcom Vision User PC software: How to extract files from the unit Click on the Wolfcom Vision Setup Manager icon on your computer desktop. You should see an Icon that looks like this: 1. First make sure that the OTR Switch (1) is in the up position and that the unit is powered off. 2. Next make sure that the Function Switch (6) is set to the up position. 3. Plug the supplied 10 pin USB cable into the bottom of the unit and the other end into the USB port on your computer. 4. Power on the unit by sliding the OTR Switch (1) Down and the unit will power on. 5. On the Wolfcom Vision Setup Manager window. Click on the "Connect to Computer" button on the button right. Your unit will connect and the auto play window will pop up. Need Help in Training or trouble shooting? Click on the Buttons on the PC software. 31 | P a g e Wolfcom Vision LE Set Up Manager Settings Guide 1 Change Password 2 Badge ID 3 Device ID 4 Time Zone 5 Time Set 6 Date Set Setting or changing your password. After you set or change your password, make sure you click on "Submit" button or "Apply Setting" to save. This section will only be valid if you have Password section (#12) section set "ON". Officers badge identification number. Customizable up to 10 alphanumeric characters. The Badge ID will be stamped onto the top left of every video and picture file. Manufacturer’s device number. This is permanent and cannot be changed. The Device ID will be stamped onto every video and picture file to the right of the Badge ID (#2). Set your Time zone for your location on earth. Go to Page 45 to see Diagram. Time that is shown is automatically synced with your Computers time. This time will automatically update the time on your Wolfcom Vision. *Make sure your computer time is accurate. Date that is shown is automatically synced with your Computers date. This date will automatically update the time on your Wolfcom Vision. *Make 32 | P a g e 7 Training Videos 8 Troubleshoot/Help 9 Normal Mode 10 Pre Record Mode 11 Easy Mode 12 Password 13 Video Resolutions 14 Compression Rate 15 Video Format 16 Audio Record 17 Recycle Record 18 Pre Record Audio 19 Loop Record 20 Photo Resolution 21 Public Awareness Indicator sure your computer date is accurate. See all of our training videos on our website. *Must have internet connection. If you come across any problems. Most questions can be answered here. *Must have internet connection. If selected unit will be set to the operation mode "Normal Mode" *see pages 30-33 If selected unit will be set to the operation mode "Pre Record Mode" *see pages 38-41 If selected unit will be set to the operation mode "Easy Mode" *see pages 35-37 YES - The Wolfcom Vision Setup Manager, it will ask for a password when trying to connect a unit. NO - When you connect a unit to the Wolfcom Vision Setup Manager, it will allow you to access and change all settings and files. Sets the quality of the video. 1920*1080 - Up to 8 hours of video recording 1280*720 60FPS - Up to 8 hours of video recording 1280*720 30FPS - Up to 11 hours of video recording 848*480 - Up to 17 hours of video recording 640*480 - Up to 18 hours of video recording Sets the file size and quality of video. Super - Uncompressed Fine -20% compressed Normal - 30% compressed Sets the file format of video files. MOV - .MOV file format MP4 - .MP4 file format Sets the audio recording in the video recording. NO - Will mute the audio and record video only. YES - Will record audio and video. Sets the Time for each Video file to automatically save. There is no time gap from file to file. 30 min - 30 minutes file size 10 min - 10 minutes file size 5 min - 8 minutes file size 3 min - 3 minutes file size 1 min - 1 minutes file size Sets the audio recording in the video recording for pre-event recording. Only used If set to operating mode "Pre Record Mode" (#10) ON - Will record audio and video in Pre-event recording OFF - Will mute the audio and record video only in Pre-event recording Sets the memory Overwrite feature. YES - Will allow the memory to overwrite itself once memory is full. NO - Once the memory is full, it will stop recording. Sets the quality of the picture. 16M - Up to 9,000 pictures - Interpolated megapixels 12M - Up to 10,000 pictures - Interpolated megapixels 8M - Up to 14,000 pictures - Interpolated megapixels 5M - Up to 20,000 pictures - True megapixels 3M - Up to 28,000 pictures - True megapixels Sets the Public Awareness Indicator on the front of the unit (Unit Layout "#3" page 16) FLASH - Once recording is activated indicator will blink ON and OFF. OFF - Once recording is activated indicator will stay OFF 33 | P a g e 22 Date & Time Stamp 23 GPS Stamp One Touch Record 24 A.V.D Technology 25 Language 26 Current Settings 27 Reset to Factory Default 28 Format 29 Connect to Computer 30 Apply Settings ON - Once recording is activated indicator will Stay ON Steady RED Sets the Date and time Information stamp on each video and picture. NO - There will be NO date and time stamp on the video or picture. YES - There will be date and time stamped on the top left of the video and picture Sets the GPS coordinate Information stamp on each video and picture. Only used If You are using the GPS Module Pack accessory. OFF - There will be NO GPS coordinates stamp on the video or picture. ON - There will be GPS coordinates stamped under the date and time stamp on the top left of the video and picture This section will allow you to configure the method of how you will power On/start and off/stop recording on your unit. You can choose between Normal and Advance with A.V.D technology. Normal- To power on/start recording slide OTR switch DOWN. To power off/stop recording slide OTR switch UP. Advance A.V.D - To power on/start recording, slide OTR switch DOWN. To power off/stop recording, slide OTR switch UP, DOWN, UP. (Recommended) Language for Wolfcom Vision Set Up Software (English Only) This section will automatically load your current Unit settings once a unit is connected to a PC. *Current Setting will clear every time a unit is connected or the software is exited. Sets the unit back to Manufacturer default settings *If this feature is used be sure to exit the Wolfcom Set up manager software. (How to exit see below.) NO - Will keep current saved settings YES - Will reset and change all settings back to factory default Used to permanently erase all the memory on the unit. *If this feature is used be sure to exit the Wolfcom Set up manager software. (How to exit see below.) NO - Will keep current files saved on the unit YES - Will permanently erase all file and clear the memory. Once a unit is connected. Click the button to view the files on the unit If any settings are changed you must click this button to save your new settings. How to "Exit" the Wolfcom Vision Set up Software: On the bottom right of your screen, next to the time and date you will see an icon and click on exit. icon. Right click the 34 | P a g e Wolfcom Vision USER PC software Guide 1 Badge ID 2 Current Settings 3 4 Training Videos Troubleshoot/Help 5 Connect to Computer Officers badge identification number. Customizable up to 10 alphanumeric characters. The Badge ID will be stamped onto the top left of every video and picture file. This section will automatically load your current Unit settings once a unit is connected to a PC. *Current Setting will clear every time a unit is connected or the software is exited. See all of our training videos on our website. *Must have internet connection. If you come across any problems. Most questions can be answered here. *Must have internet connection. Once a unit is connected. Click the button to view the files on the unit 35 | P a g e World Time Zone Guide 36 | P a g e Wolfcom Vision Docking Station Layout 1 2 3 Power indicator On/ Off Switch USB Link 4 5 6 USB PC Power socket Male slide bracket 7 8 9 10 Female slide bracket Rear mounting slot Front mounting slot REC Light Window 11 12 13 Mini USB Docking slot #3 Docking slot #2 If the Docking station is powered on the LED will turn "RED" Used to power on and off the docking station. This USB connection is used when multiple docking stations are used and linked together. USE Cable #7 Only. This USB connection is for connecting to a computer. USE Cable #2&3 Only. Used for Supplying power to multiple units. USE Cable 5&6 Only. Used for locking connected additional docking stations. (Recommend side for linking) Used for locking connected additional docking stations. Used for secure mounting options in a vehicle, on a wall or table. Used for secure mounting options in a vehicle, on a wall or table. For use in "Car Mode". If the Wolfcom Vision REC light is set "ON" or "FLASH" you will see the REC light indicator while it is recording. 3 Mini USB connectors for the Wolfcom Vision and accessories Used to charge, transfer and or link the Vision and Accessory Packs Used to charge, transfer and or link the Vision and Accessory Packs 37 | P a g e 14 Docking slot #1 This is the main Docking slot used to charge, transfer and or link the Vision and Accessory Packs How to Charge the Devices while using the Docking station (Charging Only) Plug the supplied 12v ac wall adapter into the wall and the other side into the power socket(#5) on the back of the docking station. Power on the Docking station by using the On/Off switch(#2).The status LED(#1) on the front of the docking station will light up RED. When inserting the Unit or packs into the docking station make sure the "WOLFCOM" logo is facing forward. (Note: if the unit is put in backwards you will damage the USB connection. The unit only goes in one way "DO NOT FORCE THE UNIT IN") Charging the Wolfcom Vision: Before inserting the Wolfcom Vision into the docking station make sure all switches on the Wolfcom Vision are in the up position. The Wolfcom Vision can be inserted into any available port on the docking station. If you are inserting the Wolfcom Vision with the clip still attached, rotate the clip to the horizontal position then insert the Wolfcom Vision into the docking station. Once the Wolfcom Vision Is inserted, the status LED on the top of the Wolfcom Vision will turn "Yellow" indicating the unit is charging. Once the Wolfcom Vision is fully charged, the led will change from Yellow to Green. Charging the Accessory Packs (GPS pack/Battery pack): The Wolfcom Vision Accessory packs can be inserted into any available port on the docking station. If you are inserting the accessory pack with the clip still attached, rotate the clip to the horizontal position then insert the accessory pack into the docking station. Once the accessory pack Is inserted, the status LED on the top of the unit will turn "Yellow" indicating the unit is charging. Once the Accessory pack is fully charged, the led will change from Yellow to Green. (Note: Please make sure that the accessory pack is turned off before charging.) IMPORTANT* The USB cables that are included with your Wolfcom Vision are specially designed with a 10 pin connection. The AC wall power supply is specially regulated for the Wolfcom docking station. Using a 3rd party USB cable or AC wall power supply will not work and may damage the Wolfcom Vision Docking station. Please be sure to only use the cables that came with your Docking station. Setting up your Docking station to a Computer Plug the supplied 12v ac wall adapter into the wall and the other side into the power socket(#5) on the back of the docking station. Plug the supplied 8ft mini USB cable into the USB PC socket (#4) on the back of the docking station and the other side into your computers USB 2.0 Socket. Power on the Docking station by using the On/Off switch(#2).The status LED(#1) on the front of the docking station will light up RED. How to extract files from the Wolfcom Vision while using the docking station Click on the Wolfcom Vision PC software icon on your computer desktop. You should see an Icon that looks like this: 38 | P a g e 1. First make sure that the OTR Switch is in the up position and that the Wolfcom Vision is powered off. 2. Next make sure that the Function Switch is set to the up position to "Normal". 3. Insert the Wolfcom Vision into any slot on the docking station. 4. Power on the Wolfcom Vision by sliding down the OTR switch. 5. On the Wolfcom Vision Setup Manager window. You will see the current settings populate. Click on the "Connect to Computer" button on the bottom right of the screen. The Wolfcom Vision will connect and the auto play window will pop up. How to link multiple docking stations Wolfcom Vision docking stations can be linked together for multiple file transfers. 1. Slide the docking stations together by interlocking the slide brackets (#6,7) 2. When linking multiple docking stations together, only the Main Docking Station is to be connected to the Computer via USB for File transfers. Be sure to always use the first Docking Station as the Main Docking Station.( See Photo Below) Main Docking Station 39 | P a g e 3. Plug the Supplied 12v ac wall adapter into the wall and the other side into the power socket (#5) of the docking station. Do this to each of the docking station in the series. 4. On the main docking station Plug the Supplied USB to USB docking station linking cable into the USB link socket (#3) Then plug the other end into the USB PC socket (#4) on the next docking station that is linked to it. (See photo below) Linked Docking station Linked Docking station Main Docking station (USB to USB docking station linking cable) 5. Power on all of the docking stations by using the On/Off switch located at the front of each station(#2). How to use the docking station as an in car dash camera The Car Mode on the Wolfcom Vision™ function enables the unit to be used as an in-car camera system. The Wolfcom Vision will begin recording video when the vehicle ignition is activated and will stop recording video when the vehicle ignition is de-activated. If desired, the Wolfcom Vision™ can begin recording when a siren is activated (Additional Installation and parts will be needed for Siren Activation). When docked, the Wolfcom Vision™ and all of its accessories will also be charging. This would allow an officer to always have a fully charged body camera. If you are planning to use the docking station in your patrol car as a in car dash camera. you will need the following items: 40 | P a g e Wolfcom Vision unit Docking station Car vision External camera 12v Cigarette power adapter (Sold separately) GPS Pack (Optional) Battery Pack (Optional) 1. Mount the docking station near your center console(recommended) or near a 12v cigarette lighter socket. 2. Plug the 12v cigarette power adapter (sold separately) into the cigarette lighter socket and the other side into the power socket(#5) on the back of the docking station. Power on the Docking station by using the On/Off switch(#2).The status LED(#1) on the front of the docking station will light up RED. (Note: Some vehicles cigarette plugs power on when vehicle ignition is started. Other Vehicles cigarette plug power stay on even though the car is not started. This will drain your battery.) 3. Mount the Carvision External camera (sold separately) securely onto your windshield. Run the camera wire along the edge of your windshield to the docking station. 4. On the Wolfcom Vision, slide the Function switch down to "CAR MODE" and OTR Switch in the up position. Slide the Mode switch to Video Mode. Insert the Wolfcom Vision into the docking station. 5. Plug the Carvision External camera into the A/V in jack on the Wolfcom Vision 6. When you start your Vehicle the Wolfcom Vision will automatically start recording Audio and Video. When you turn the ignition off, the Wolfcom Vision will stop recording. 7. To use the Vision as a body camera, simply disconnect the Carvision External camera from the A/V jack, Undock the unit, and use as normal. (There is no need to slide the Function switch out of car mode.) If you are using the accessory packs and want GPS Pack to link to the Wolfcom Vision. They must be in the position pictured below: . 41 | P a g e Docking station Mounting methods wall mounting, car mounting The Wolfcom Docking can be used to dock up to 3 Wolfcom Visions at a time or use it to dock 1 Wolfcom Vision, 1 GPS Module, and 1 Extended Battery Pack or 3 of any kind. Photo above shows 3 docking stations with 3 Wolfcom Visions, 3 GPS Modules, and 3 Extended Battery Packs. Photo above shows 8 docking stations with 8 Wolfcom Visions, 8 GPS Modules, and 8 Extended Battery Packs, connected to our Wolfcom Management Software (Sold separately) on a Table or desk. Photo above shows the Wolfcom Vision Docking Station mounted on a wall. Status lights will indicate if the Wolfcom Visions are downloading, charging, or fully charged. 42 | P a g e Photo above shows the Wolfcom Vision Docking Station mounted in a vehicle. 43 | P a g e Trouble Shooting Guide for the Wolfcom Vision Problem Unit does not power on. Possible Causes 1 Battery is dead Using the included USB cable and power adapter. Please charge the unit for at least 2 hours. when charging the pilot light at the top of the unit will turn yellow. Once the unit is fully charged the pilot light will turn green. Possible Causes 2 Unit is frozen. This may have happen by sliding multiple switches at the same time. The unit is design to lock up if switches are slid at the same time. Please use a small pointed object like a paperclip and press the reset button at the bottom of the unit to the right of the USB socket. The unit will not start not recording. Battery is dead Using the included USB cable and power adapter. Please charge the unit for at least 2 hours. when charging the pilot light at the top of the unit will turn yellow. Once the unit is fully charged the pilot light will turn green. The unit is frozen or turned off and will not power on Battery is dead Using the included USB cable and power adapter. Please charge the unit for at least 2 hours. when charging the pilot light at the top of the unit will turn yellow. Once the unit is fully charged the pilot light will turn green. Memory may be full. On your PC, open the Wolfcom Vision setup software and connect your unit with the included USB cable to your PC. Then power on your unit and click on "Connect to computer". On your PC click on "My Computer". Right click on the folder for your body camera and select properties. If your unit is full, you will have to go into the folder and delete some files. Unit is frozen. This may have happen by sliding multiple switches at the same time. The unit is design to lock up if switches are slid at the same time. Please use a small pointed object like a paperclip and press the reset button at the bottom of the unit to the right of the USB socket. Unit is not taking pictures Photo button can be stuck. Please contact your local dealer or rep This is normal. The Unit is programmed to flash to capture a clear image. this cannot be reprogrammed You may have the "Consumer Edition". If you would like to have pre-record. Please contact your local dealer or rep Solution. Set your unit into "Easy Mode" (See User Manual page 34) The flash always flashes when I take a picture. Why don’t I have Prerecord The switches are always moving and stops my recording Possible Causes 3 The Wolfcom Vision has a built-in over heat sensor that will power off the unit if in high temperatures. This usually will happen if you are located in deserted environments and left in extreme heat for an extended period of time. Please use a small pointed object like a paperclip and press the reset button at the bottom of the unit to the right of the USB socket. Unit is frozen. This may have happen by sliding multiple switches at the same time. The unit is design to lock up if switches are slid at the same time. Please use a small pointed object like a paperclip and press the reset button at the bottom of the unit to the right of the USB socket. Possible Causes 4 The Wolfcom Vision has a built-in over heat sensor that will power off the unit if in high temperatures. This usually will happen if you are located in deserted environments and left in extreme heat for an extended period of time. Please use a small pointed object like a paperclip and press the reset button at the bottom of the unit to the right of the USB socket. Solution. You may have to contact your admin to set your unit into Pre-record mode. Solution. Set your OTR on unit into "Advance" (See User Manual page 46 [#24]) 44 | P a g e When I plug my unit to a PC, the unit will not recognize on my PC? Drivers not installed. The included drivers (download) have not been installed into your PC (See User Manual page 6) Wrong USB Cable. Please make sure you are using the Included USB cable only. When I plug my unit to a PC, the unit will not recognize on my PC software. Switches are in the wrong position. Make sure all the switches on the unit are in the up position. Then plug in the USB cable and slide down OTR (power) switch. USB Plugged into wrong USB port on the back of the docking station. The USB cable needs to be plugged into the middle port that says PC. Wrong USB Cable. Please make sure you are using the Included 3ft USB cable only. If you purchased a docking station do not use the 8ft USB cable with the Unit. Drivers not installed. The included drivers (download) have not been installed into your PC (See User Manual page 6) When I plug the unit into the docking station and its connected to my computer nothing happens When I plug the unit into a PC, the unit begins recording Video The Red Pilot light on the top of the unit will not turn off. There is no Vibration when I turn on the unit Unit does not charge when using the wall charger or plugging into the PC Wolfcom set up software is asking for password but I did not set one. Setting password The flash light is not working The unit's function switch is set on Car mode. Please slide the function switch up into Normal. Unit is frozen. This may have happen by sliding multiple switches at the same time. The unit is design to lock up if switches are slid at the same time. Please use a small pointed object like a paperclip and press the reset button at the bottom of the unit to the right of the USB socket. Unit is frozen. This may have happen by sliding multiple switches at the same time. The unit is design to lock up if switches are slid at the same time. Please use a small pointed object like a paperclip and press the reset button at the bottom of the unit to the right of the USB socket. Your wall power outlet The USB cable may be may not be working. damaged. Please try another wall Please replace the USB outlet Cable with only Wolfcom Vision cables. Please contact your local dealer or rep Solution. Please contact your local dealer or rep The USB cable may be damaged. Please replace the USB Cable with only Wolfcom Vision cables. Please contact your local dealer or rep The USB cable may be damaged. Please replace the USB Cable with only Wolfcom Vision cables. Please contact your local dealer or rep The USB port on the unit may be damaged. Please contact your local dealer or rep Wrong USB Cable. Please make sure you are using the Included USB cable only. The USB cable or port may be damaged. Please replace the USB Cable with only Wolfcom Vision cables. Please contact your local dealer or rep The Power adapter or USB port on the PC may be damaged. Please try another USB port or another PC or try replacing the adapter The USB port on the unit may be damaged. Please contact your local dealer or rep The USB port on the unit may be damaged. Please contact your local dealer or rep Make sure you input your new password in the "Change Password" section and click on "SUBMIT" and set your password to "ON". (See User Manual page 46 [#24]) Solution. Please contact your local dealer or rep 45 | P a g e The photo and video files do not have the correct date and time stamped. When playing back a video file on my PC, there is video but no sound When playing back Video, it plays through QuickTime. I want it to play through Windows Media Player Your computer time may not be correct. Make sure the time on your computer is correct. our unit are programmed to sync with your computers time. Your PC may be missing the proper video codec. Please contact your local dealer or rep You may have Audio set to "Off" in the Wolfcom Configuration software. Please Change the Audio settings to "On" There may be something blocking the Microphone on the unit. Please make sure there is nothing blocking the Microphone You have your default player as QuickTime. The Videos files can play on just about any kind of player. Just change your default player to Windows Media or right click on the Video File and Select "Open With", and select the player you would like to use. Not finding an answer? Please contact your Local dealer or Representative. Or Email your question to Wolfcom Technical request 46 | P a g e