Transcript
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PRE-INSTALLATION 1. Upon successful service registration, our call centre/agent will call you for an installation appointment. 2. Re-confirmation of the appointment will be done by TM, 3 days prior and within 24 hours of installation. 3. For cancelled/deferred appointments received within 24 hours of the scheduled installation date, a fee of RM200 will be imposed.
INSTALLATION GENERAL REQUIREMENTS 1. As the premises owner, your presence will be expected at the time of the installation. Please appoint an Authorised Representative if you are unable to be there. 2. Before any work commences, your sign-off on the Service Acceptance Form will be required. 3. Minimal drilling will be involved to connect the fibre cable from the outside to the inside of your premises. 4. Access to 4 power points for the equipment installed will be required. 5. No installation appointment will be made for premises undergoing renovation.
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6. For security reasons, your service password can only be viewed and changed at myUniFi portal (https://occ.unifi.my). Your myUniFi account details will be delivered to your mobile number as well as to your preferred e-mail address. Please ensure your contact details are correct. 7. You and/or your Authorised Representative must provide your respective NRIC/Passport during the UniFi service installation for verification purposes. STANDARD INSTALLATION 1. For all standard installations, a fee of RM200 will be imposed. (Please see inside for more details.) 2. All wiring work carried out will be run along the surface of walls and enclosed in a casing called a ‘raceway’. 3. If additional cabling length is required beyond what is provided in the standard package, extra charges will be imposed. These extra charges will be billed in your next bill. No cash payment is to be made. OPTIONAL INSTALLATION 1. Optional installation covers outside pole to FTB via surface or underground wiring, 3M surface wiring and wiring over the ceiling. 2. You will have to hire your own Contractor to carry out optional installation activities or you may select one from TM’s list of panel Contractors. 3. For optional installation activities, charges will be imposed. Charges quoted will cover the cost of labour and microduct piping or 3M materials where applicable. These charges are to be settled in cash with the Contractor concerned. Please insist on a receipt. If any
additional internal cabling length is required beyond what is provided under the scope of the standard installation, the costs involved will be charged in your next bill. FOR HIGH-RISE BUILDINGS 1. If you reside in a high-rise building, your assistance to get the cooperation of your building management (permission, access, etc) is required to facilitate installation activities. 2. If you reside in a high-rise building that is served by internal copper cabling, you must terminate your existing fixed line broadband service (if any) in order for us to install UniFi over the same wiring into your premises.
POST-INSTALLATION 1. Relocation of the UniFi service to a new address will incur a fee of RM300, and is subject to service availability in the area. This fee will be reflected in your bill. 2. Package downgrades will be subjected to a fee of RM200. For any upgrade or downgrade request that requires a visit by TM to your premises, an additional fee of RM200 will be imposed.
SERVICE CONTRACT 1. The UniFi service contract period is for 24 months. 2. If service is terminated within the contract period, a penalty of RM500 will apply.
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EQUIPMENT & SERVICE 1. UniFi is a wired high speed broadband service. You will get optimum service from UniFi by wired connectivity only. 2. Wireless capability is provided as an additional benefit to the service. However, wireless connectivity has its limitations. 3. All equipment provided for the UniFi service comes with a 12-month warranty. 4. Your UniFi installation is considered successful only if all dual-play services of Phone and High Speed Internet are fully activated. Partial service activation is not allowed.
BILLING 1. Bills will be mailed monthly to your designated billing or postal address upon request. 2. Please furnish us with your updated/correct address to allow your bill to reach you in a timely manner. 3. You may also access your bill at the UniFi portal at www.tm.com.my by clicking on myUniFi. 4. Your bill will also be sent to your UniFi e-mail and your preferred e-mail. 4
GUIDELINES TO CHANGE PASSWORD 1. Go to the myUniFi portal at https://occ.unifi.my to change your service password. 2. Please refer to the step-by-step guide in the FAQ. 3. Under the myUniFi tab, click the ‘Billing Account’ drop-down menu. 4. Click ‘Change Service Password’. 5. Select the service password that you would like to change. 6. Key in your new password and confirm. Click ‘Submit’.
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TM’s UniFi SERVICE TM’s UniFi service offers bandwidth delivered at broadband speeds of 5Mbps and above. This high speed bandwidth will be delivered to businesses via fibre technology. Fibre technology is able to transmit data with better quality transmission at speeds far exceeding current broadband technology. With bandwidth being provided at such high speeds, UniFi will definitely bring a whole new digital lifestyle experience to Malaysians. It will open up greater opportunities and provide access to rich content like never before in entertainment, gaming, education, business, work, health, communications, services and much more.
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Benefits UniFi can help facilitate or enable the following benefits: • Transfer large (file size) files to your business associates in a matter of minutes or even a few seconds depending on the file size. • With a Fixed IP Address, you can now have more control over your office network via remote access. Access your office from anywhere in the world with a single IP Address. You can also have more Fixed IP Addresses to be utilised for surveillance and hosted services. • Stay in touch with your offices, clients and business associates anywhere in the world in real-time through High Speed Internet, video and voice connectivity. • Test your applications or software (games, video, business or chat software) over the High Speed Internet simultaneously with anyone in the world in real-time and high resolution format. • Access educational services such as ‘business online’ and participate in virtual meetings with your business partners anywhere in the world as well as enjoy a rich search experience by being able to download business-related references, content and applications in a matter of minutes. 8
• Receive real-time advice and tips from your consultants and business associates in the comfort of your office through High Speed Internet, high definition video and voice connectivity. On the whole, UniFi will enable and bring greater value to Malaysians through a richer digital business and online experience, enhanced competitiveness and world-class broadband infrastructure.
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table of contents PAGES
1.
About the Service Guide
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2.
Abbreviations
14-15
3.
Wiring and Networking
16
4.
Customer Premises Equipment (CPE)
17-24
5.
Phone (Voice Service)
25-30
6.
Value Added Services (VAS)
31-40
7.
Optional Customer Premises Equipment (CPE)
41-42
8.
Charges Related to UniFi Installation
43-48
9.
Troubleshooting
49-56
10.
Frequently Asked Questions (FAQ)
57-64
11.
Contact Us
65
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ABOUT THE SERVICE GUIDE
This UniFi service guide provides you with a summary of the UniFi business service and its features. Please read this guide thoroughly so that you may have a better understanding and appreciation of the service and its features.
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abbreviations
AC
– Alternate Current
ATA
– Analog Telephone Adaptor
BG
– Business Gateway
BPL
– Broadband Power Line
BTU
– Broadband Termination Unit
CPE
– Customer Premises Equipment
DECT
– Digital Enhanced Cordless Telecommunications
DP
– Distribution Point
FTTH
– Fibre To The Home
FUP
– Fair Usage Policy
HDMI
– High Definition Multimedia Interface
HSI
– High Speed Internet
LAN
– Local Area Network
NIC
– Network Interface Card
ONU
– Optical Network Unit
OS
– Operating System
POP
– Post Office Protocol
PSTN
– Public Switched Telephone Network
SDF
– Subscriber Distribution Frame
SMTP – Simple Mail Transfer Protocol SSID
– Service Set Identifier
TM
– Telekom Malaysia Berhad
URL
– Uniform Resource Locator
USB
– Universal Serial Bus
VAS
– Value Added Services
VDSL2 – Very High Speed Digital Subscriber Line 2 WAN
– Wide Area Network
WiFi
– Wireless Fidelity
WLAN – Wireless Local Area Network WPS
– WiFi Protected Setup 15
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wiring and networking INTERNAL WIRING AND NETWORKING
The diagram illustrates the UniFi dual-play service set-up in your office. TM technicians will install a BTU inside your office at your nearest existing telephone or primary computer location. A fibre cable connection from an adjacent telephone pole or underground DP will be run to the BTU. For high-rise buildings, there are some cases where the fibre cabling will terminate in the building’s SDF room. The connection will however continue to your office using the building’s existing wiring. This will be subject to the building owner’s authorisation and the condition of the existing building wiring. 16
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CUSTOMER PREMISEs EQUIPMENT (CPE)
As a part of the package offering, TM will provide you with the required equipment which will be installed in your premises in order to deliver the UniFi service. The equipment provided is as follows:
Dect Phone
Business Gateway (BG)
Broadband Termination Unit (BTU)
4.1
Broadband Termination Unit (BTU)
Two types of BTU will be deployed depending on premises type:
a) ONU for FTTH (landed properties)
b) VDSL2 modem for VDSL2 (high-rise buildings)
The BTU is a terminating unit from the Access Network (TM Exchange). This unit functions like a modem to facilitate Internet and data access to your office. The BTU will translate the pulses of light that carry data over the fibre optic cable into electrical signals that will be recognised by your computer. 17
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BTU packaging will consist of:
a) 1 unit – ONU / VDSL2 Modem
b) 1 unit – 1 metre Ethernet Cable
c) 1 unit – 1 metre Telephone Cable
d) 1 unit – Power Adaptor
e) 1 unit – User Guide
4.2
Business Gateway (BG)
The BG, also known as a router, will be the main gatekeeper for the UniFi service to your office. It controls access to High Speed Internet and other services that connect through it. This capability allows users to participate in real-time activities online for businesses such as video conferencing, uploading and downloading large files promptly and many more.
4.2.1 Wireless Technology – An Understanding
Wireless technology is often looked upon as a substitute to wired line technology. However, wireless technology in itself is not all encompassing. In the context of modern communications, both fixed and wireless technologies have their place and use, depending on many factors such as quality, visualisation, stability, experience, convenience, need, environment, etc.
There is a time and place for both technologies and as such, we see that they actually compliment and not substitute each other.
With this in view, we would like to highlight certain aspects of wireless technology so that our broadband users in particular, can better understand and appreciate the implications surrounding wireless technologies.
What should I be aware of?
First up, business customers should be aware that when using wireless technology, you might not be able to receive the same broadband access speed as compared with the speed experienced through wired connectivity. This happens with any service subscribed to and provided by any service provider.
Wireless access performance may be affected by a number of factors, such as:
1. The thickness of internal premises walls.
2. Interference from the presence of other electrical equipment.
3. The actual positioning or distance of the wireless router, etc. 19
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In the case of TM’s High Speed Broadband service, UniFi, both wired and wireless Internet access connectivity is offered through the installed router, commonly known as a Business Gateway (BG). Some facts about your Business Gateway (BG): 1. The BG is compatible with computers that are wireless-enabled. 2. If you do not have a wireless-enabled computer, you may be able to upgrade your computer by purchasing a wireless USB adaptor. 3. The wireless router has been specifically designed to be used for the UniFi service. 4. It comes with a 1-year limited warranty on manufacturing defects only. 5. Other wireless USB adaptors or devices of appropriate standard may work with the BG, however, we will not be able to offer support for or guarantee the compatibility of any other equipment installed and used in connection with the BG. Due to the existence of a large number of wireless devices ranging from wireless cards to DECT phones currently operating on the 2.4GHz band, it is highly probable that your wireless BG connectivity may encounter interference from neighbouring wireless devices, thus affecting the speed of your connection. There are however loads of benefits to be had in using a wireless Internet connection, including, being able to access the Internet with lots of different devices, from anywhere in your office. Because of the way wireless and broadband technology work
together, the downside can be a reduction in your speed when you go wireless (compared to when connecting directly to your BG via an Ethernet Cable).
What can I do to improve wireless performance?
1. Ethernet Cable
First, try connecting your PC directly to your BG with an Ethernet Cable to see if it is in fact your wireless setup that is causing an issue with your speed.
2. Multiple Users
Check the total number of users using your connection - if you’re in a multi-user office, check that no one is using lots of your bandwidth (heavy downloading).
3. Reboot
Electronic equipment and software can sometimes run into problems, like ‘freezing’ or ‘hanging’ - rebooting allows your equipment to perform diagnostic checks and forces it to reset and restart, often fixing the problem. Simply switch off your PC and BG for 30-60 seconds and switch them on again.
4. Position your BG (or wireless access point) in a central location
Where possible, try to place your wireless router in a central location in your office, free from obstacles. If your wireless router is set against a wall of your office, the signal will be compromised due to obstruction. Otherwise, you can also try to move your device closer to the BG. 21
5. Move the BG off the floor and away from walls and metal objects (such as metal file cabinets) Metal, walls, and floors will interfere with your router’s wireless signal. The closer your router is to these obstacles, the greater the interference, and the weaker your connection will be. 6. Reduce wireless interference If you have DECT phones or other wireless electronics/devices in your office, your computer might not be able to ‘hear’ your router over the ‘noise’ from the other wireless devices. To reduce this ‘noise’, avoid wireless electronics that use the 2.4GHz frequency. Instead, look for DECT phones that use the 5.8GHz or 900MHz frequencies. 7. Update your firmware or your network adaptor driver Router manufacturers regularly make free improvements to their routers. Sometimes, these improvements increase performance. To get the latest firmware updates for your router, visit your router manufacturer’s website. Similarly, network adaptor vendors occasionally update the software that Windows uses to communicate with your network adaptor, known as the driver. These updates typically improve performance and reliability. 8. Upgrade 802.11b/g devices to 802.11n models 802.11b/g is the most common type of wireless network device around, but an 802.11n device is about three times faster. 802.11n devices are backwards-compatible with 802.11b/g devices. If
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you’re using an 802.11b/g device and you’re unhappy with its performance, consider replacing your network adaptors with 802.11n compatible equipment. If you’re buying new equipment, definitely choose an 802.11n model.
W ireless networks never reach their theoretical bandwidth limits. Within a 10-metre radius, 802.11b devices typically get 2-5Mbps bandwidth. 802.11g devices usually clock in between the 13-23Mbps range while 802.11n devices have been measured at the 37-42Mbps bandwidth range.
In a nutshell, what needs to be appreciated is that wireless technologies are susceptible to various factors that will affect their ability to provide optimum Internet access speeds. What we need is awareness and understanding on just what these factors are.
W e hope this information will assist you to optimise your UniFi experience and enjoyment.
BG packaging will consist of: a) 1 unit – Business Gateway b) 5 units – 1 metre Ethernet Cable c) 1 unit – Power Adaptor d) 1 unit – User Guide
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4.3
DECT Phone
DECT Phone is a portable fixed line phone set for indoor mobility. It is capable of storing phone books, ringtones of choice, list of last numbers dialled, redial function and much more.
DECT Phone packaging will consist of: a) 1 unit – DECT Phone b) 1 unit – Power Adaptor c) 1 unit – Handset Cover d) 1 unit – Charger e) 1 unit – User Guide
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PHONE (vOICE Service)
The UniFi service subscription entitles you to a free subscription of TM’s voice service. The voice service is subject to a maximum of ONE (1) Voice Line. A new PSTN number will be assigned to the new phone (DECT Phone) and is not chargeable. The voice service will be similar to your existing PSTN service. You are not allowed to change the UniFi voice service number. Enjoy the UniFi Business Package with special call rates as below: i. FLAT RATE 5 sen/min to TM fixed lines nationwide. ii. FLAT RATE 15 sen/min to all mobiles and other numbers. iii. N ormal International Call (IDD) rates. (International Call activation is available upon request.) iv. F ax rates are the same as Voice call rates. Charges will depend on the duration of the fax transmission irrespective of the number of pages successfully transmitted. For each UniFi Business Package, you can subscribe to an additional ONE (1) Voice Line with the same call rates. Additional lines can be subscribed to for RM45 or RM78/month per line.
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5.1
Voice Features Opt-in for additional voice features. Rates as follows:
Three Party Conference - Network facility that enables three or more parties to be connected together in a conference call, so that they may all speak and listen RM3.00 simultaneously. Call Waiting - Allows the user to be alerted, while they are engaged in an active call, that RM1.50 another incoming caller is trying to contact them. Call Forwarding - A feature on some telephone networks that allows an incoming call to be redirected to a mobile telephone or another telephone number where the desired called party is situated. There are 3 types of call forwarding: 1. Unconditional 2. No Reply 3. On Busy
FREE
Call Hold - Enables you to put a caller on hold while a second call is answered or made.
FREE
Call Line Identification Presentation (CLIP) - Shows the number of a caller. Calling Line Identification Restriction (CLIR) - Controls the presentation of caller identity.
FREE RM3.00
Do Not Disturb – No incoming calls will be allowed.
FREE
Voice Mail - A computerised answering service provided by TM, which can automatically answer a call - and record callers’ voice messages - when the subscriber fails to answer them personally.
FREE
Voice Barring IDD Calls - Allows the user to restrict outgoing IDD calls.
FREE
Voice Premium Calls (Barring IDD Calls to +600, +1377 and +1315) - Allows the user to restrict outgoing IDD calls to +600, +1377 and +1315 numbers.
FREE
Voice Premium Calls (Barring IDD Calls to +600) - Allows the user to restrict outgoing IDD calls to +600 numbers.
FREE
Note: For more information regarding the purchase of this service or for technical support, please visit www.tm.com.my.
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5.1.1 Three Party Conference How to use Three Party Conference? 1) Handset 1 – During an outside call, press the ‘R’ button to put the call on hold. 2) Handset 1 – Select the desired unit by using the scroll button, then press the ‘CALL’ button. • If the paged party does not answer, press the ‘CALL’ button to return to the outside call. 3) Handset 2 (Receiver) – Press the ‘CALL’ button to answer the page. • Handset 2 can talk with Handset 1. 4) Handset 1 – Press the ‘INT’ button. • To leave the conference, press the ‘OFF’ button. The other parties can continue the conversation. • To put the outside call on hold, press the ‘R’ button. To resume the conference, press the ‘INT’ button. 5.1.2 Call Waiting How to activate Call Waiting? 1) Dial *43#. 2) Press the ‘CALL’ button. 3) Listen to the tone indicating successful activation of the service. How to cancel Call Waiting? 1) Dial #43#. 2) Press the ‘CALL’ button. 3) Listen to the tone indicating successful cancellation of the service.
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5.1.3 Call Forwarding (Unconditional)
How to activate Call Forwarding (Unconditional)?
1) Dial *21*
followed by #. Example *21*01X XXX XXXX #.
2) Press the ‘CALL’ button.
3) Wait for the confirmation tone.
How to cancel Call Forwarding (Unconditional)?
1) Dial #21#.
2) Press the ‘CALL’ button.
3) Wait for the confirmation tone.
Call Forwarding (On Busy) How to activate Call Forwarding (On Busy)? 1) Dial *71* < Phone Number> followed by #. Example *71*01X XXX XXXX #. 2) Press the ‘CALL’ button. 3) Wait for the confirmation tone. How to cancel Call Forwarding (On Busy)? 1) Dial #71#. 2) Press the ‘CALL’ button. 3) Wait for the confirmation tone. Call Forwarding (No Reply) How to activate Call Forwarding (No Reply)?
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1) Dial *61* < Phone Number > followed by #. Example *61*01X XXX XXXX #. 2) Press the ‘CALL’ button. 3) Wait for the confirmation tone. How to cancel Call Forwarding (No Reply)? 1) Dial #61#. 2) Press the ‘CALL’ button. 3) Wait for the confirmation tone. 5.1.4 Call Hold How to activate Call Hold? 1) Press the ‘R’ button, then press the ‘OFF’ button during the outside call. 2) To release Hold, press the ‘CALL’ button. 5.1.5 Do Not Disturb
How to activate the Do Not Disturb service?
1) Dial *26#.
2) Press the ‘CALL’ button.
3) Listen to the tone indicating successful activation of the service.
How to cancel the Do Not Disturb service?
1) Dial #26#.
2) Press the ‘CALL’ button.
3) Listen to the tone indicating successful cancellation of the service. 29
5.1.6 Voice Mail
How to activate Voice Mail?
1) No special configuration required to activate the feature from the CPE.
2) If the customer is busy or not answering the call after 40 seconds, the call will be forwarded to the Voice Mail server.
3) For retrieval, customer should dial 1 300 88 6245 followed by the fixed line number.
Note: For more information regarding the voice features or for technical support, please visit www.tm.com.my.
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6
Value Added SERVICES (VAS)
To subscribe to our Value Added Services, please call the TM UniFi Centre at 1 300 88 1222 or purchase them via online at www.tm.com.my or walk into selected TMpoint outlets in UniFi coverage areas. 6.1 e-mail The e-mail feature will come with a 2GB storage size. However, TM at its discretion, can increase your capacity to accommodate larger e-mail storage for FREE in the future. Your e-mail address is as per your Confirmation Slip. ONE e-mail address for Business: [email protected]. You will have 2 options to access your UniFi e-mail account: Option 1: Webmail – Access your e-mail via a web browser at http://webmail.unifi.my. Option 2: Preferred e-mail Client. 6.1.1 Access via Webmail Step 1: Go to http://webmail.unifi.my. Step 2: Key in your e-mail ID (as per Confirmation Slip) in the e-mail Address Field, then key in your Password. Step 3: Click Login. If you forget your Password, please contact the TM UniFi Centre at 1 300 88 1222 or e-mail to [email protected]. 31
6.1.2 Access via Preferred e-mail Client Step 1: Go to http://webmail.unifi.my. Step 2: Click at ‘Learn how to receive UniFi e-mail via e-mail Client’ and follow the guide. TM will send detailed instructions on configuring your personalised domain via e-mail once the service is activated (3 days after UniFi Business Packages service activation). To access your personalised domain, just follow these steps: Step 1: Go to https://cp.netmyne.net. Step 2: Key in your Username and Password. Step 3: Click Login.
6.2
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TM WiFi TM WiFi is a wireless broadband Internet access service available in public locations such as shopping malls, coffee shops, eating outlets, convention centres, hotels and other locations that allow you to connect to the Internet when you are in these premises. Follow these steps to access the Internet via TM WiFi: Step 1: Just turn on your TM WiFi SSID in your wireless network option. Step 2: Open a browser (Internet Explorer is recommended) then type in any URL address.
Step 3: You will be directed to theTM WiFi landing page.
Step 4: Click TM WiFi ID Type and choose UniFi. Step 5: Key in your valid TM WiFi Login ID and Password (as per Confirmation Slip).
Step 6: Tick the terms & conditions and just click ‘Login Now!’ to proceed. You are now ready to surf the Internet for FREE. Additional accounts are available for RM18/month per account. Note : For more information regarding the purchase of this service or for technical support, please go to www.tm.com.my
6.3
Infoblast This is a 2-way portal messaging service that is offered to customers through a single portal (using the UniFi Phone number access: 012/013/014/016/017/019). By default, you will get ONE (1) Infoblast account once you subscribe to one of the UniFi Business Packages. SMS charges are as follows: i. 1 to 50,000 SMS @ 12 sen/SMS ii. 50,001 to 100,000 SMS @ 11 sen/SMS iii. 100,001 and above SMS @ 10 sen/SMS To access your Infoblast, just follow these steps: Step 1: Go to http://www.infoblast.com.my. Step 2: Key in your registered ID and Password at Member Login.
Note: For more information regarding the purchase of this service or for technical support, please go to www.tm.com.my.
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6.4 Online Guard Plus Prevail against a variety of viruses, spywares and miscellaneous threats lurking on the Internet. You will need more than a basic online virus scanning tool to keep your PCs and documents safe. You can install additional Online Guard Plus on top of what is already provided in our UniFi Business Packages. Online Guard Plus consist of 5 security elements: i. Antivirus scanning & repairing (MyV3) ii. Antivirus real-time monitoring (MyV3 RTS) iii. Personal Firewall (MyFirewall) iv. Anti-Spyware Scanning & Repairing (SpyZero) v. Computer Vulnerability Report (Security Warning Report) Operating Systems (OS) that support Online Guard Plus Installation : i. Windows 7 ii. Windows Vista iii. Windows XP Additional licenses are available at RM2/month per license. To install additional Online Guard Plus, just follow these steps: Step 1: Go to http://v3.tm.net.my with Internet Explorer. Step 2: Click Speed Up icon on the main page. Step 3: At the Speed Up section, select the Click To Run button. (By default, the latest Internet Explorer browser will block the Speed Up setup file from being downloaded. An error 34
message will be shown - This site might require the following ActiveX control ‘AhnLab Online Security’ from ‘Ahnlab Inc’. Click here to Install will be shown. Click the error message and choose ‘Install ActiveX Control’ to begin downloading the Speed Up setup file.) Step 4: An ‘AhnLab Smart Update’ window will be prompted. Step 5: After the engine download is completed, the Speed Up Options window will be displayed. Key in your Username and Password and click Next. If you tick the ‘Save Password’ checkbox, you will be signed in automatically at a later time. Step 6: Click Next and then, configure settings for Speed Up. Step 7: Clicking Complete will finish the installation of Speed Up.
Note: For more information regarding the purchase of this service or for technical support, please visit www.tm.com.my.
6.5
iShield Plus Filter unsolicited and explicit content from being displayed on office PCs. It is a comprehensive solution that: i. Monitors all Internet content ii. Monitors communications iii. Protects against pornography iv. Ensures productive application usage v. Provides disk drive scanning 35
vi. Generates and e-mails incident reports to parents Operating Systems (OS) that support iShield Plus installation: i. Windows 7 ii. Windows Vista iii. Windows XP Additional licenses are available for RM2/month per license. To install additional iShield Plus, just follow these steps: Step 1: Go to www.e-safesystems.com.my/tm. Step 2: Click Download iShield Plus and click Next. Ensure that your computer has the Microsoft.NET 2.0 Framework installed before installing iShield Plus. Step 3: The License Agreement window will be displayed. Select the I accept the agreement option and click Next. Step 4: The installation will begin automatically. Step 5: Click Finish to complete the installation process. Note: For more information regarding the purchase of this service or for technical support, please go to www.tm.com.my.
6.6
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e-browse e-browse literally captures the entire content of a real newspaper and uploads it onto the Internet. And best of all, you can read the online version just like a real newspaper, flipping through pages one at a time. Subscribe to these and more publications at very affordable prices as listed in the following page:
i ii iii iv v vi vii viii ix x xi xii xiii xiv xv xvi xvii
Newspapers Berita Harian (RM20/month) Eastern Times (RM15/month) Harian Metro (RM17/month) Kosmo (RM17/month) MSME (RM1.50/month) Oriental Daily (RM16/month) Tamil Nesan (RM16/month) The Borneo Post (RM16/month) The Busy Weekly (RM33/3 months) The Malaysian Reserve (RM22/month) The New Sabah Times (RM20/month) The New Straits Times (RM20/month) The Star (RM20/month) Utusan Malaysia (RM20/month) Utusan Sarawak (RM15/month)
Magazines Anis (RM6.30/month) Asuh (RM2.70/month) Business Today (RM6/month) Dara (RM4.50/month) Gila-Gila (RM5/month) Majalah i (RM4.50/month) Majalah Kereta (RM6.50/month) Maskulin (RM5.50/month) Media Hiburan (RM12.50/month) Nona (RM8/month) Nur (RM5.30/month) Outsourcing (RM10.80/month) PC.COM (RM4.50/month) Rapi (RM7/month) Rasa (RM6/month) Remaja (RM8.80/month) Silverscreen (RM6/month)
Note: For complete listing, please visit www.ebrowse.com.my.
To access e-browse publications, just follow these steps: Step 1: Go to www.ebrowse.com.my. Step 2: Click Login. Step 3: Select e-mail and key in your registered e-mail address for e-browse and Password. Step 4: Click Login Now and choose the purchased publication(s) to view.
Note: For more information regarding the purchase of this service or for technical support, please visit www.tm.com.my. 37
6.7
5 Fixed IP Addresses
The UniFi Business Package will provide you with an option to increase your Fixed IP Addresses from 1 Fixed IP to 5 Fixed IP Addresses for your complete business use. You may assign dedicated Fixed IPs for your application server, surveillance service and much more. Please note that by purchasing this add -on service, your existing 1 Fixed IP package will be replaced with the new 5 Fixed IPs. TM technicians will configure your Fixed IP Address at the BG. You can purchase 5 Fixed IP Addresses for RM300/month.
Note: 1) 5 Fixed IP Addresses only applicable for UniFi BIZ 10 & BIZ 20 packages only.
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2) Customised Local Area Network and connectivity such as server, VPN, firewall or switches are not within the scope of the UniFi service offering. However, TM will provide all the necessary information such as IP Address and DNS for you to configure your internal network.
3) Unfortunately, it’s not possible to port another IP Address (this applies when you move from any supplier or existing Streamyx account). A new one will be issued to you based on your requirements.
6.8
Favourite 5
You don’t have to worry about higher charges when you call because you get to enjoy the lowest call rates for 5 numbers that you frequently call. You can add one (1) Favourite 5 account (for an additional fee of RM10/month) on top of what we provide in our UniFi Business Package.
The rates are:
• 3 sen/min to TM fixed lines nationwide
• 12 sen/min to other numbers nationwide
Note: For more information on how to register, update your Favourite 5 numbers service or technical support, please go to www.tm.com.my.
6.9
e-storage Basic
e-storage Basic is an online back-up storage where you can store and access files from any Internet-enabled device. This application allows you to back-up and synchronise your important files onto a remote storage facility. The e-storage Premium supports multiple access to the same account. You can also size up your e-storage application on a per GB basis.
You can purchase e-storage Basic at RM2/month or e-storage Premium at RM4/month.
To access your e-storage Basic, just follow these simple steps:
Step 1: Go to http://storage.netmyne.com.
Step 2: Key in your registered e-mail address for e-storage Basic and Password.
Step 3: Select UniFi at the Service portion and click Login.
Note: For more information regarding the purchase of this service or for technical support, please visit www.tm.com.my.
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6.10 Web Hosting with Customised Domain Name
UniFi package comes with 10GB storage size, free domain (6 domains of choice - .com, .com.my, .net, .net.my, .org, .org.my) as well as unlimited e-mail accounts. You may add another 10GB or 20GB on top of existing 10GB storage size. ([email protected])
This domain comes with 10GB storage size where you can share storage for both web files and e-mail. With the storage size provided, you will also enjoy unlimited number of e-mail accounts where each individual e-mail storage size can be customised accordingly. TM will send detailed instructions on configuring your domains via e-mail once the service is activated (3 days after service activation).
You may add on an additional 10GB for RM30/month or 20GB for RM50/month to your current Web Hosting storage size.
To access your web hosting, just follow these steps:
Step 1: Go to https://cp.netmyne.net.
Step 2: Key in your Username and Password.
Step 3: Click Login.
Note: For more information regarding the purchase of this service or for technical support, please go to www.tm.com.my.
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7
OPTIONAL CUSTOMER PREMISEs EQUIPMENT (cpe)
Enjoy a degree of flexibility in your premises network with the WiFi USB Adaptor. It is available at your nearest TMpoint. 7.1
WiFi USB Adaptor
The WiFi USB Adaptor provides wireless connectivity from the BG to your desktop computers/notebooks. This device performs like a receiver to communicate with a wireless network.
The WiFi USB Adaptor packaging will consist of:
a) 1 unit – WiFi USB Adaptor
b) 1 unit – User CD-ROM
c) 1 unit – User Guide
Alternatively, you may choose to use the BPL technology. However, there are several disadvantages that should be noted. 1. Home Plug or other BPL devices might be compatible with our Business Gateway or UniFi service. However, we cannot guarantee this. 41
2. Service quality will differ when connecting to a Business Gateway via a BPL device as compared to via an Ethernet Cable. This is primarily due to the nature of BPL technology. 3. Service delivered via BPL technology can also be affected by various factors such as interference from other electrical equipment in the vicinity, actual copper quality of your power line wiring and the length of the power line. Note: TM does not offer technical support for additional network devices such as Home Plug, printer, gaming console, server, firewalls, or routers.
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If you need help, please contact your supplier or the manufacturer’s helpline.
7.2
WiFi USB (Adaptor Diagram)
A WiFi USB Adaptor office setup is shown below:
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Charges Related to UniFi Installation
Standard Installation Landed Property - Business
Standard installation is defined as the normal installation process that is carried out by TM or its Authorised Contractors for UniFi service installation.
Fibre Distribution Point
Piping for Fibre (GI** Pipe)
1 Drop Fibre
Fence
3
Pedestal Distribution Point
Manhole
FWS
FTB
Over the Surface
2
Ceiling
5
BTU
BG
4
Joint Box
1
Standard overhead DP
3
2
Underground DP Possible scenarios Blocked:
FTB - BTU (≤ 15m) Surface Cabling - Raceway
4
BTU - BG - PC (≤ 15m) Surface Cabling - Raceway
5
BTU - DECT Phone (≤ 15m)
• Without Local Council Permit* • With Required Local Council Permit* • Within customer’s premises (surface cabling)
*The actual installation date is subject to local council clearance obtained by the customer or developer. **GI - Galvanised Iron
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* Currently waived • FTB – Fibre Termination Box • FWS – Fibre Wall Socket • BTU – Broadband Termination Unit (modem) • BG – Business Gateway (router) • PC – Personal Computer • DECT Phone – Digital Enhanced Cordless Telecommunications Phone • DP – Distribution Point • UG – Underground • RJ45 – Ethernet Cable • RJ11 – Telephone Cable
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Note: a) Any charges for additional cabling beyond the standard provided will be included in the bill. b) Subsequent to the initial successful installation, any request for relocation of equipment installed will be subject to a re-wiring charge of RM200 plus additional charges if additional cabling length is required. Price is inclusive of a RM50 on-site support fee. c) Fibre cable of up to 15 metres will be provided to the BTU at the Customer’s preferred location. Up to 15 metres of RJ45 and up to 15 metres of RJ11 cable will also be provided to the Customer. Any excess cable unused for the installation will not be provided to the Customer. d) Location of BTU/BG to be agreed between the Customer and Contractor/ Installer.
Optional Installation Landed Property - Business
Optional installation refers to installation activity that is not covered under the scope of the standard installation provided.
Fibre Distribution Point
Piping for Fibre (GI** Pipe)
1
3 Ceiling Fence
1a
Joint Box
1
Joint Box
FWS
FTB
1b
2
BTU
BG
Joint Box
Outside pole to FTB
1a Outside pole to FTB via surface wiring 1b Outside pole to FTB via underground wiring 2
3M surface wiring
3
Wiring over the ceiling
**GI - Galvanised Iron
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Optional Installation for FTTH Description
Charging Parameter
Pricing (RM)
BUSINESS PREMISES Outside pole to FTB via surface or underground wiring
1st 30m lPole to FTB)
450
Additional metre
6
1st 15m (FTB-BTU)
290
Additional metre
20
1st 30m
170
Additional metre
2
3M surface wiring
Wiring over the ceiling*
*Charges do not include cost of standard installation cabling (internal fibre, RJ45 and RJ11) beyond 15 metres. Please refer to the prices in standard installation table.
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ATTENTION 1. All costs are inclusive of labour and microduct piping or 3M materials where applicable. 2. Work includes a 30-day warranty period from job completion date. This warranty does not cover fault(s) due to third party, Customer’s negligence or force majeure. 3. Customer must contact the respective Contractor directly within the warranty period for any optional installation rectification work. 4. Customer is responsible for any maintenance costs on all optional installation activities. 5. Charges only apply for work carried out by TM Authorised Contractors. 6. Contractor/Installer shall have the absolute right to refuse any optional installation works or activities as requested by the Customer if such optional works or activities may result in potential risk or damage to Customer’s premises or any part thereof or if the skill required to perform such work is beyond the Contractor’s capability. 7. Customer acknowledges that TM shall not be responsible to Customer for any loss or damages arising from any optional installation works or activities attended to by Contractor/Installer upon the request of the Customer and agrees that any claim for any loss or damage in connection thereof (if any) shall be made directly to the Contractor/Installer. 47
*Currently waived
Important Notes Related to UniFi Customer Premises Equipment (CPE)
Charges for CPE Replacement
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9
TROUBLESHOOTING
Business Gateway (Bg) Front View LED Indicators and USB Port
WAN A Solid Green light indicates the connection on the WAN port. An amber light indicates that the Internet connection has failed. This LED blinks during data transmission.
WLAN LED A solid light indicates that the wireless segment is ready. This LED blinks during wireless data transmission.
Power LED A Solid Green light indicates a proper connection to the power supply. A blinking amber light indicates the device is booting up.
USB Port This USB port supports the SharePort function. Connect a multi-function printer, scanner, or USB storage device to the port and share the device throughout the network.
Local Network LEDs A solid light indicates a connection to an Ethernet-enabled device on ports 1-4. This LED blinks during data transmission. 49
Business Gateway (Bg) Rear View BG Port Connections
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If you experience any service interruptions on your High Speed Internet, please refer to the LED indicators below on your Business Gateway (BG) to troubleshoot the problem LED Indicator Power
Status Solid Green
Description The device is switched ON
Blinking in Upon being green and completely then return to switched ON Solid Green Solid Orange
1-Device is powering up 2-Device has crashed and is under recovery mode
Resolution Procedure
Investigation Next Action Result
Normal operating condition Normal operating condition
Normal operating condition Normal operating condition
Normal operating condition Normal operating condition
Normal operating condition 1-Check power supply at BG 2-Reset BG 3-Wait 45sec for Solid Green
Normal operating condition Power indicator still amber or orange
Normal operating condition Call TMUC if still amber or orange. TMUC will set an appointment & send a technical team Normal operating condition
3-Device is Normal undergoing a operating reboot process, condition when complete, the LED returns to Solid Green
Normal operating condition
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LED Indicator Power
Internet (WAN)
Status
Description
Investigation Next Action Result
Solid Orange
4-Device is Normal being reset to operating factory settings. condition When complete, the LED returns to Solid Green
Normal operating condition
Normal operating condition
Light off
The device is switched OFF
Power indicator still OFF
Call TMUC if power indicator is still OFF. TMUC will set an appointment & send a technical team
Solid Green
Internet port Normal is physically operating attached to an condition Ethernet Cable and connected to the Internet
Normal operating condition
Normal operating condition
Normal operating condition
Normal operating condition
Blinking green Data in high speed transmission
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Resolution Procedure
1-Check if power supply at BG is properly connected. 2-Turn ON power switch 3-If still OFF, try to use a different power source 4-Check if BG is ON 5-Wait 45sec for Solid Green
Normal operating condition
LED Indicator Internet (WAN)
Status
Description
Resolution Procedure
Blinking green ‘Internet’ port Normal in low speed is physically operating attached to an condition Ethernet Cable, the Internet type and credential is properly configured in the router and the ISP service is operating. With the following conditions, the ‘Internet’ LED flashes in green in ‘low speed’ *(Not connected to the Internet) Internet type is configured with the ‘Connect on Demand’ option but user has not triggered the connection Solid Orange
1-Ethernet Cable is attached, router is properly configured but ISP service is down
Investigation Next Action Result Normal operating condition
1-Reconfigure ISP service Internet Setup still down 2-If the problem still persists, call TMUC
Normal operating condition
Call TMUC. TMUC will set an appointment & send a technical team to check the problem 53
LED Indicator Internet (WAN)
Status
Description
Solid Orange
2-If the session is dropped for any other reason, the light will remain in Solid Orange 3-Internet type is configured with the ‘Manual’ option but user has not triggered the connection
Blinking orange in high speed
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Resolution Procedure
Investigation Next Action Result
Normal operating condition
Normal operating condition
Normal operating condition
Normal operating condition
Normal operating condition
Normal operating condition
‘Internet’ port Normal is physically operating attached to an condition Ethernet Cable, but WAN1 is not connected to the Internet and WAN2, 3 or 4 connection is up and data is being transmitted
Normal operating condition
Normal operating condition
LED Indicator
Status
Description
Internet (WAN)
Light off
Internet port is not connected to an Ethernet port
WLAN
Solid Green
Radio ON
Blinking green Data in high speed transmission
LAN1 to LAN3
Light off
Radio OFF
Solid Green
A port is physically attached to a switch or a PC with Ethernet Cable
Resolution Procedure
Investigation Next Action Result
1-Check if power status is ON at BTU 2-Check cable connection from BTU 3-Connect RJ45 cable from BTU to yellow WAN port at BG 4-If the problem still persists, try to replace with a new cable 5-Perform BTU troubleshooting Normal operating condition Normal operating condition
LED indicator still OFF
Call TMUC. TMUC will set an appointment & send a technical team to check the problem
Normal operating condition Normal operating condition
Normal operating condition Normal operating condition
Call TMUC. TMUC will set an appointment with the customer to configure the Wireless Setup Normal operating condition
WLAN indicator still OFF
TMUC will send a technical team to check the problem Normal operating condition
Normal operating condition
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LED Indicator LAN1 to LAN3
WPS
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Status
Description
Resolution Procedure
Investigation Next Action Result
Blinking green Data in high speed transmission
Normal operating condition
Normal operating condition
Normal operating condition
Light off
1-LAN port is not connected to an Ethernet port at the PC 2-PC is OFF 3-BG LAN port faulty 4-PC Ethernet port faulty
1-Check if the LED power status is indicator ON at the PC still OFF 2-Check the cable connection from BG to PC 3-Connect the RJ45 cable from PC to blue LAN port at BG 4-If the problem still persists, try to replace it with a new cable 5-Perform PC troubleshooting
Call TMUC. TMUC will set an appointment & send a technical team to check the problem
Blinking blue
WPS in progress
Normal operating condition
Normal operating condition
Normal operating condition
Solid Blue (5 seconds)
WPS success
Normal operating condition
Normal operating condition
Normal operating condition
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FREQUENTLY ASKED QUESTIONS
PACKAGE 1. Do I pay a separate bill for the services bundled in UniFi? • All services, High Speed Internet, and Voice offered under the UniFi package will be bundled as one amount in the UniFi bill. • All other charges (Value Added Services, call charges to mobile and non-TM fixed lines) that are not covered as part of the bundle will be listed separately in the same bill. • However, if customer chooses to maintain any existing services even after subscription to UniFi (i.e, Streamyx, Business Broadband, TM Homeline/Businessline), a separate bill will be given for the chosen service maintained. 2. Does UniFi have a Fair Usage Policy (FUP)? Does the FUP differ across packages? • All UniFi packages are subject to a Fair Usage Policy. FUP is a standard global practice which ensures that good quality broadband experience is provided to all customers. • UniFi packages for customers come with a monthly download volume allocation. However, the FUP will not impact customers who do not exhibit unfair usage behaviour, and will not impact the delivery of Value Added Services. 3. Besides FUP, what are other factors that may affect my Internet access speed?
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• These are the factors which may affect your Internet access speed: 1. Location of website 2. Web Server capacity 3. Network congestion 4. Multiple users or applications 5. PC operating systems 6. WiFi (wireless) connectivity Note: You can get more information on these factors from our website at www.tm.com.my. 4. What is the monthly download volume (FUP) imposed? Currently, the monthly download volume has not been implemented. However, you may note the monthly download volume as stated below. VIP20 package – 120GB monthly download volume. VIP10 package – 90GB monthly download volume. VIP5 package – 60GB monthly download volume. There will be no volume capping for UniFi BIZ packages. 5. Can I upgrade/downgrade my UniFi package? Subscribers are allowed to upgrade to higher bandwith packages at any time and at no cost. However, any package downgrade carried out within the minimum contract period (normal subscriptions) will be subject to a downgrade charge of RM200 (subject to change without further notice). In the event of an upgrade or downgrade, the contract period shall be renewed and a new 24-month contract will take effect from the upgrade/downgrade date.
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6. Where can I upgrade/downgrade my UniFi package? Applications can be made online via the myUniFi portal at www.tm.com.my, through selected TMpoint outlets or you may call the TM UniFi Centre at 1 300 88 1222. 7. When will I get my first bill after I subscribe to the UniFi package? The first bill can be expected around 1 month after your service is activated. The first bill will also include a one-time charge for the installation fee and a two(2)-month subscription fee upfront for current and subsequent months. 8. Where can I pay my UniFi bill? For more details and updates on payment channels, you may refer to www.tm.com.my. 9. Is there any penalty if I terminate my UniFi service? For any termination within the minimum contract period, customers shall pay a one-off penalty fee of RM500. There will be no penalty charges for termination after the minimum contract period. Customers must also settle any outstanding bills prior to termination of the service. INSTALLATION 1. What are the charges imposed for UniFi installation? An installation fee of RM200 shall be applied for all packages. The fee will be spread over a period of 5 months, at RM40/month. The standard installation fee of RM200 will not include any additional charges that may occur during installation as listed in the following page: 59
*Currently waived
All additional charges will be included in the bill. If a customer requests for optional installation, as listed below, all charges are payable direct to the contractor (either own contractor or TM Authorised Contractor). Optional Installation Outside pole to FTB via surface or underground wiring 3M surface wiring
Additional Charges Subject to contractor’s quote. Charges are payable direct to contractor via cash
Wiring over the ceiling* *Charges do not include cost of standard installation cabling (internal fibre, RJ45 and RJ11) beyond 15 metres. Please refer to the prices in standard installation table. Any request for rewiring after the 1st installation is done will be charged
at RM150. Telephone usage charges and any purchase of Value Added Services will be billed separately. Duration of the standard contract is 24 months. 60
2. The installation charges are quite high. How did you come about with the amount to charge subscribers? • The charges commensurate with the costs incurred. As you know, UniFi is a service provisioned via direct fibre connectivity to the office and the installation process is more complicated. It requires a high degree of technical competence and sophisticated equipment. Along with this, long man-hours are required to ensure the installation work, which can be between 3 to 4 hours, is timely and of quality. • Due to this, we believe the installation charges are affordable. 3. How long does a typical physical installation and testing take? • Approximately 3 to 4 hours depending on the type of premises and the sensitive nature and complexity of fibre optic installation. • An installation involves a site survey, ducting, piping, electrical work and equipment configuration. 4. Does TM allow customers to appoint their own contractor to perform internal wiring? • To ensure that only the highest quality of service is delivered to our customers, TM does not allow unaccredited contractors to perform the installation of the service. Only TM or its appointed agents can install the fibre optic connectivity at the customer’s premises. • Customers who want to do additional enhancements to their internal wiring may use third party contractors after TM has completed the installation and tested that the service is working properly. All additional costs will be borne by the customer. 61
5. What should I do if my UniFi equipment is faulty? Free one-to-one replacements shall be granted for faulty units due to manufacturing defects within the warranty period. Once the warranty period has expired, customers are responsible to replace or repair the faulty equipment at their own cost. For customer service, call our TM UniFi Centre at 1 300 88 1221. 6. What if I need to relocate my UniFi service? Are there any charges that I need to pay? Relocation requests can be made at selected TMpoint outlets or through the TM UniFi Centre. Re-connection at the new location will be subject to service availability. A relocation fee of RM300 shall apply. 7. I would like to change the location of my UniFi equipment in my office from one room to another. Are there any additional charges that will be imposed for my wiring? Yes you can do that. However, you will be charged an additional fee of RM150 for rewiring and an on-site support fee of RM50. There will be additional charges on extra cable length if it is more than that provided under the standard installation process. Please refer to the table on the following page.
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*Currently waived
Optional Installation Outside pole to FTB via surface or underground wiring 3M surface wiring
Additional Charges Subject to contractor’s quote. Charges are payable direct to contractor via cash
Wiring over the ceiling* *Charges do not include cost of standard installation cabling (internal fibre, RJ45 and RJ11) beyond 15 metres. Please refer to the prices in standard installation table.
8. After I had relocated my UniFi equipment, additional charges were imposed in my bill. Is there any receipt to indicate I have made the payment? For any additional cabling charges beyond what is provided under standard installation, you don’t need to pay it directly to the UniFi installer. The additional cabling charges will be included in your first bill. However, for optional installation which involves concealed
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wiring, wiring over the ceiling and concealed underground cabling, you need to pay the additional charges to the contractor/UniFi installer directly in cash and receive an official receipt. 9. I’ve never used the telephone service in my office before and I’m going to apply for UniFi service. What should I do in order to install the UniFi service in my office? You must inform and discuss with your building management prior to making an appointment for installation. Check with your building management to ensure the existing copper line is working fine for VDSL2 installation. 10. I use both Streamyx and UniFi simultaneously in my office. May I use the Business Gateway as my Streamyx router? The Business Gateway can only be used for the UniFi service. It cannot be used for other Internet services because the built-in system uses a different platform. 11. My company would like to set up a network by using the UniFi service. Does TM provide networking services? TM only provides installation for UniFi services in your premises. Networking is done at the customer’s own initiative and expense. 12. If I need to cancel/postpone my appointment for installation, will there be a penalty charged? If a deferment or request to postpone an installation is made within 24 hours from the appointment time, a penalty of RM200 will be imposed. Any deferment request made at least 24 hours BEFORE the appointment time will not be penalised. 64
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contact us www.tm.com.my [email protected] TM UniFi CENTRE SALES & ENQUIRIES 1 300 88 1222 Monday - Friday (9.00am-9.00pm) Saturday (10.00am-6.30pm) CUSTOMER SUPPORT 1 300 88 1221 Account Management & Billing Monday - Sunday (7.30am-10.30pm) Technical Assistance 24 hours a day
Terms and conditions apply and are subject to change. Rates and information shown are correct at the time of publication and are subject to change without prior notice.
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Thank you
THANK YOU FOR SUBSCRIBING TO this unifi package FROM THE NO. 1 HIGH SPEED BROADBAND PROVIDER IN MALAYSIA.
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UniFi-B/V6/07/12
C
PRA-PEMASANGAN 1. Setelah pendaftaran perkhidmatan berjaya, pusat panggilan/agen kami akan menghubungi anda untuk temu janji pemasangan. 2. Pengesahan semula temu janji akan dibuat oleh TM 3 hari sebelum dan dalam tempoh 24 jam daripada masa pemasangan. 3. Bagi pembatalan/penangguhan temu janji yang diterima dalam tempoh 24 jam daripada tarikh pemasangan yang dijadualkan, bayaran sebanyak RM200 akan dikenakan.
PEMASANGAN KEPERLUAN AM 1. Sebagai pemilik premis, kehadiran anda diperlukan sepanjang tempoh pemasangan. Sila lantik Wakil yang Dibenarkan jika anda tidak dapat berada di situ. 2. Sebelum sebarang kerja bermula, tandatangan anda diperlukan dalam Service Acceptance Form (SAF). 3. Penebukan minimum akan dibuat untuk menyambung kabel gentian dari luar ke dalam premis anda. 4. Akses kepada 4 poin tenaga untuk pemasangan peralatan diperlukan. 5. Tiada temu janji akan dibuat bagi premis dalam proses pengubahsuaian. 1
6. Bagi tujuan keselamatan, kata laluan perkhidmatan anda hanya boleh dilihat dan ditukar di portal myUniFi [https://occ.unifi.my]. Butiran akaun myUniFi anda akan dihantar ke nombor mudah alih anda serta ke alamat e-mel pilihan anda. Sila pastikan butiran yang diberikan adalah betul. 7. Anda dan/atau Wakil yang Dibenarkan harus menyediakan Kad Pengenalan/Pasport semasa pemasangan perkhidmatan UniFi untuk tujuan pengesahan. PEMASANGAN STANDARD 1. Bagi pemasangan standard, yuran sebanyak RM200 akan dikenakan. (Sila rujuk di dalam untuk butiran lanjut). 2. Semua kerja pendawaian yang dibuat akan melalui permukaan dinding dan ditutup di dalam casing yang dipanggil ‘raceway’. 3. Jika tambahan panjang kabel diperlukan melebihi apa yang disediakan dalam pakej standard, caj tambahan akan dikenakan. Caj tambahan ini akan dimasukkan ke dalam bil anda seterusnya. Tiada bayaran tunai dibenarkan. PEMASANGAN PILIHAN 1. Pemasangan pilihan meliputi tiang luar ke FTB melalui pendawaian di atas permukaan atau bawah tanah, pendawaian permukaan 3M dan pendawaian melalui siling. 2. Anda perlu mendapatkan Kontraktor sendiri untuk melakukan kerja-kerja pemasangan pilihan atau anda boleh memilih salah satu 2
panel Kontraktor dalam senarai TM. 3. Bagi kerja-kerja pemasangan pilihan, caj akan dikenakan. Caj yang disebut akan meliputi kos tenaga kerja dan paip microduct atau bahan-bahan 3M jika perlu. Caj ini harus dijelaskan secara tunai dengan Kontraktor yang berkenaan. Sila pastikan anda diberi resit. Jika sebarang tambahan panjang kabel dalaman diperlukan melebihi apa yang disediakan di bawah skop pemasangan standard, kos terbabit akan dimasukkan ke dalam bil anda seterusnya. BAGI BANGUNAN TINGGI 1. Jika anda tinggal di bangunan tinggi, bantuan anda untuk mendapatkan kerjasama pihak pengurusan bangunan anda (kebenaran, akses dan sebagainya) diperlukan untuk membolehkan kerja-kerja pemasangan dibuat. 2. Jika anda tinggal di bangunan tinggi yang mempunyai pendawaian kuprum dalaman, anda harus menamatkan perkhidmatan jalur lebar talian tetap sedia ada (jika ada) bagi membolehkan kami memasang UniFi melalui pendawaian yang sama ke dalam premis anda.
PASCA-PEMASANGAN 1. Pemindahan perkhidmatan UniFi ke alamat baru akan dikenakan bayaran sebanyak RM300, dan tertakluk pada kesediaan perkhidmatan di kawasan tersebut. Bayaran ini akan dimasukkan ke dalam bil anda. 3
2. Turun taraf pakej akan tertakluk pada bayaran sebanyak RM200. Untuk sebarang permintaan naik taraf atau turun taraf yang memerlukan TM pergi ke premis anda, bayaran tambahan sebanyak RM200 akan dikenakan.
KONTRAK PERKHIDMATAN 1. Kontrak perkhidmatan UniFi adalah selama 24 bulan. 2. Jika perkhidmatan ditamatkan dalam tempoh kontrak, bayaran penalti sebanyak RM500 akan dikenakan.
PERALATAN & PERKHIDMATAN 1. UniFi adalah perkhidmatan Jalur Lebar Berkelajuan Tinggi berwayar. Anda akan menerima perkhidmatan optimum daripada UniFi melalui sambungan berwayar sahaja. 2. Keupayaan tanpa wayar disediakan sebagai manfaat tambahan kepada perkhidmatan ini. Walau bagaimanapun, sambungan tanpa wayar mempunyai hadnya sendiri. 3. Semua peralatan yang disediakan untuk perkhidmatan UniFi didatangkan dengan jaminan selama 12 bulan. 4. Pemasangan UniFi anda dianggap berjaya hanya jika semua perkhidmatan dual-play iaitu Telefon dan Internet Berkelajuan Tinggi diaktifkan sepenuhnya. Pengaktifan sebahagian perkhidmatan tidak dibenarkan. 4
PENGEBILAN 1. Bil akan dihantar setiap bulan ke alamat pengebilan yang ditetapkan atau alamat surat-menyurat anda. 2. Silakan berikan kami alamat terkini/lengkap bagi membolehkan bil anda sampai pada masa yang ditetapkan. 3. Anda juga boleh mengakses bil anda di portal UniFi di www.tm.com.my, sila klik pada MyUniFi. 4. Anda juga boleh memilih untuk menerima bil melalui e-mel.
BAGAIMANA UNTUK MENUKAR KATA LALUAN 1. Layari portal myUniFi di https://occ.unifi.my untuk menukar kata laluan perkhidmatan anda. 2. Sila rujuk panduan langkah-langkah di dalam FAQ (Soalan-soalan Lazim). 3. Di bawah tab myUniFi, klik menu ‘Billing Account’. 4. Klik ‘Change Service Password’. 5. Pilih kata laluan perkhidmatan yang ingin anda tukar. 6. Masukkan kata laluan baru anda dan sahkan. Klik ‘Submit’.
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PERKHIDMATAN TM UniFi TM UniFi menawarkan perkhidmatan Jalur Lebar Berkelajuan Tinggi pada kelajuan 5Mbps dan ke atas. Jalur Lebar Berkelajuan Tinggi ini akan disediakan di premis perniagaan melalui teknologi gentian optik. Teknologi gentian berupaya menghantar data yang bermutu pada kelajuan yang mengatasi teknologi jalur lebar yang sedia ada. Dengan perkhidmatan Jalur Lebar Berkelajuan Tinggi, UniFi berupaya memberi pengalaman gaya hidup digital yang baru untuk rakyat Malaysia. Ia bakal menawarkan lebih banyak peluang untuk mencapai kandungan dalam talian yang belum pernah dinikmati sebelum ini, seperti hiburan, permainan, pendidikan, perniagaan, bekerja, kesihatan, perhubungan, perkhidmatan dan banyak lagi.
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Faedah-faedah Dengan UniFi, anda boleh menikmati faedah-faedah berikut: • Pindah fail (saiz fail) besar ke rakan niaga anda dalam beberapa minit atau beberapa saat sahaja bergantung kepada saiz fail. • Dengan Alamat IP Tetap, anda kini boleh mengawal rangkaian pejabat dengan lebih berkesan walaupun dari jauh. Akses pejabat dari mana sahaja di serata dunia dengan satu Alamat IP. Anda juga boleh mendapatkan lebih daripada satu Alamat IP Tetap untuk tujuan pantauan dan menghos. • Bekerja dari rumah dan kekal berhubung dengan pejabat atau pelanggan serta rakan perniagaan di mana sahaja di dunia dalam masa sebenar melalui Internet Berkelajuan Tinggi, sambungan video dan suara. • Uji aplikasi ataupun perisian (permainan, video, perniagaan ataupun perbualan) melalui Internet Berkelajuan Tinggi serentak dengan sesiapa sahaja di mana jua dalam masa sebenar serta format beresolusi tinggi. • Akses perkhidmatan pendidikan seperti ‘perniagaan dalam talian’ dan melibatkan diri dalam mesyuarat maya dengan rakan kongsi di mana jua di serata dunia serta nikmati pengalaman pencarian maklumat yang hebat dengan keupayaan muat turun rujukan berkaitan perniagaan, kandungan dan aplikasi dengan pantas. 8
• Terima nasihat dan tips daripada konsultan/perunding serta sekutu perniagaan dari ruang pejabat anda melalui Internet Berkelajuan Tinggi, video berdefinisi tinggi dan perkhidmatan suara. Secara keseluruhannya, UniFi berupaya memberikan nilai yang lebih tinggi untuk warga Malaysia menikmati gaya hidup digital dan pengalaman dalam talian yang lebih hebat, kelebihan daya saing serta prasarana jalur lebar bertaraf dunia.
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10
Kandungan
MUKA SURAT
1.
Panduan Perkhidmatan
13
2.
Singkatan
14-15
3.
Pendawaian dan Rangkaian
16
4.
Peralatan Premis Pelanggan (CPE)
17-24
5.
Telefon (Perkhidmatan Suara)
25-30
6.
Perkhidmatan Nilai Tambahan (VAS)
31-40
7.
Peralatan Premis Pelanggan (Pilihan)
41-42
8.
Caj Berkaitan Pemasangan UniFi
43-48
9.
Penyelesaian Masalah
49-56
10.
Soalan-soalan Lazim
57-65
11.
Hubungi Kami
66
11
12
1
PANDUAN PERKHIDMATAN
Panduan perkhidmatan UniFi ini menyediakan ringkasan tentang perkhidmatan UniFi Jalur Lebar Berkelajuan Tinggi untuk perniagaan serta kelebihan yang ditawarkan untuk pejabat anda. Sila baca panduan ini dengan teliti untuk mengetahui tentang perkhidmatan ini.
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2
SINGKATAN
AC – Arus Ulang-Alik (Alternate Current) ATA – Adaptor Telefon Analog BG – Business Gateway BPL - Talian Kuasa Jalur Lebar (Broadband Power Line) BTU – Broadband Termination Unit CPE – Peralatan Premis Pelanggan (Customer Premises Equipment) DECT – Telekomunikasi Tanpa Wayar Digital Yang Dipertingkatkan (Digital Enhanced Cordless Telecommunication) DP – Titik Pengagihan (Distribution Point) FTTH – Gentian Ke Rumah (Fibre To The Home) FUP – Polisi Penggunaan Sekata (Fair Usage Policy) HDMI – Antara Muka Multimedia Berdefinisi Tinggi (High Definition Multimedia Interface) HSI – Internet Berkelajuan Tinggi (High Speed Internet) LAN – Rangkaian Kawasan Tempatan (Local Area Network) NIC – Kad Antara Muka Rangkaian (Network Interface Card) ONU – Unit Rangkaian Optik (Optical Network Unit) OS – Sistem Operasi (Operating System) 14
POP – Protokol Pejabat Pos (Post Office Protocol) PSTN – Rangkaian Telefon Peralihan Awam (Public Switched Telephone Network) SDF – Subscriber Distribution Frame SMTP – Protokol Pemindahan Mel Mudah (Simple Mail Transfer Protocol) SSID – Pengenalan Set Perkhidmatan (Service Set Identifier) TM
– Telekom Malaysia Berhad
URL – Pengesan Lokasi Sumber Seragam (Uniform Resource Locator) USB – Bas Bersiri Semesta (Universal Serial Bus) VAS – Perkhidmatan Nilai Tambahan (Value Added Services) VDSL2 – Talian Pelanggan Digital Berkelajuan Amat Tinggi (Very High Speed Digital Subscriber Line 2) WAN – Rangkaian Kawasan Luas (Wide Area Network) WiFi – Penepatan Rangkaian Tanpa Wayar (Wireless Fidelity) WLAN – Rangkaian Kawasan Tempatan Tanpa Wayar (Wireless Local Area Network) WPS – WiFi Protected Setup 15
3 3.1
PENDAWAIAN DAN RANGKAIAN PENDAWAIAN DAN RANGKAIAN DI DALAM PEJABAT
Rajah di atas menunjukkan pemasangan UniFi dual-play di pejabat anda. Kakitangan teknikal TM akan memasang BTU berhampiran telefon atau komputer utama di pejabat anda. Kabel gentian dari tiang telefon berhampiran atau DP bawah tanah akan disambungkan terus ke BTU. Untuk bangunan tinggi, kadangkala pemasangan kabel gentian ditamatkan di bilik SDF. Walau bagaimanapun, sambungan ke pejabat anda akan menggunakan pendawaian sedia ada. Keadaan ini bergantung kepada kebenaran oleh pemilik bangunan serta jenis pendawaian sedia ada. 16
4
PERALATAN PREMIS PELANGGAN (CPE)
Sebagai sebahagian daripada tawaran pakej, TM akan membekalkan peralatan yang diperlukan kepada anda untuk dipasang di premis perniagaan anda bagi menyediakan perkhidmatan UniFi. Peralatan yang disediakan adalah seperti berikut:
Telefon dect
4.1
Business Gateway (BG)
Broadband Termination Unit (BTU)
Broadband Termination Unit (BTU) Dua jenis BTU akan dipasang bergantung kepada jenis premis: a) ONU untuk FTTH (premis dataran) b) Modem VDSL2 untuk VDSL2 (bangunan tinggi) BTU merupakan unit penamatan jalur lebar daripada Rangkaian Akses (Ibusawat TM). Unit ini berfungsi seperti modem yang membenarkan laluan Internet dan data ke pejabat anda. BTU akan menterjemah denyutan cahaya yang membawa data melalui kabel gentian optik menjadi isyarat elektrik yang boleh dikenal pasti oleh komputer anda. 17
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Pakej BTU terdiri daripada: a) 1 unit – Modem ONU / VDSL2 b) 1 unit – 1 meter Kabel Ethernet c) 1 unit – 1 meter Kabel Telefon d) 1 unit – Adaptor Kuasa (Power Adaptor) e) 1 unit – Panduan Pengguna
4.2
Business Gateway (BG)
BG, yang juga dikenali sebagai router, merupakan set kawalan utama perkhidmatan UniFi untuk pejabat anda. Ia mengawal akses ke Internet Berkelajuan Tinggi dan perkhidmatan lain yang disambung melaluinya. Ia membolehkan pengguna menyertai pelbagai aktiviti dalam talian secara langsung seperti penstriman video, permainan online, video masa sebenar dan banyak lagi.
4.2.1 Pemahaman tentang Teknologi Tanpa Wayar Teknologi tanpa wayar sering dilihat sebagai alternatif kepada teknologi berwayar. Walau bagaimanapun, teknologi tanpa wayar tidak lengkap dengan sendirinya. Dalam konteks komunikasi serba moden ini, kedua-dua teknologi berwayar dan tanpa wayar ini mempunyai kedudukan dan kegunaan sendiri, bergantung kepada faktor seperti kualiti, visualisasi, kestabilan, pengalaman, kemudahan, keperluan, persekitaran dan sebagainya. Ada ketikanya kedua-dua teknologi ini diperlukan serentak, maka kedua-duanya melengkapi antara satu sama lain, bukan sebagai alternatif. Oleh yang demikian, kami ingin memberi penekanan terhadap aspek-aspek tertentu teknologi tanpa wayar agar pengguna jalur lebar lebih memahami, peka dan sedar tentang implikasi terhadap teknologi tanpa wayar. Apakah yang perlu saya ketahui? Pertama sekali, pengguna perlu tahu bahawa mereka tidak mungkin dapat menikmati kelajuan akses jalur lebar yang sama dengan sambungan berwayar apabila menggunakan teknologi tanpa wayar. Ini juga berlaku pada perkhidmatan yang dilanggan daripada mana-mana pembekal perkhidmatan yang lain. Prestasi akses tanpa wayar dipengaruhi pelbagai faktor seperti: 1. Ketebalan dinding dalam premis. 2. Gangguan daripada peralatan elektrik lain. 3. Lokasi atau jarak router dan sebagainya. 19
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Bagi perkhidmatan Jalur Lebar Berkelajuan Tinggi TM, UniFi, kedua-dua sambungan akses Internet berwayar dan tanpa wayar ditawarkan melalui router yang dipasang, iaitu Business Gateway (BG).
Fakta tentang Business Gateway (BG) anda:
1. BG boleh digunakan dengan komputer-komputer sedia tanpa wayar.
2. Jika komputer anda tidak dilengkapi sedia tanpa wayar, anda boleh menaik taraf komputer anda dengan membeli adaptor USB tanpa wayar.
3. Router tanpa wayar telah direka khusus untuk kegunaan perkhidmatan UniFi.
4. Jaminan terhad 1 tahun diberi kepada BG sekiranya berlaku kerosakan ketika pembuatan sahaja.
5. Adaptor atau peranti USB tanpa wayar yang terdapat di pasaran mungkin boleh berfungsi dengan BG yang dibekalkan. Walau bagaimanapun, kami tidak boleh menawarkan sokongan ataupun jaminan atas kesesuaian peralatan lain yang dipasang dan disambung pada BG.
Memandangkan banyak peranti tanpa wayar yang berada di pasaran berfungsi pada rangkaian 2.4GHz, daripada kad tanpa wayar kepada telefon DECT, kemungkinan bahawa sambungan BG tanpa wayar anda mengalami gangguan daripada peranti tanpa wayar jiran, lalu mengganggu kelajuan sambungan anda.
Namun begitu, banyak manfaat yang ditawarkan melalui sambungan Internet tanpa wayar, termasuk keupayaan mengakses Internet dengan pelbagai peranti berbeza, di mana sahaja di premis anda. Disebabkan cara jalur lebar dan tanpa wayar berfungsi bersama, kelajuan capaian Internet mungkin berkurangan apabila anda menggunakan akses tanpa wayar (berbanding sambungan terus ke BG menggunakan Kabel Ethernet). Apa yang boleh saya lakukan untuk mengurangkan gangguan? 1. Kabel Ethernet Mula-mula, sambungkan komputer anda terus ke BG menggunakan Kabel Ethernet untuk memastikan sama ada konfigurasi tanpa wayar mengganggu kelajuan Internet anda. 2. Penggunaan Berganda Pastikan bilangan pengguna yang menggunakan sambungan anda – jika sambungan anda membenarkan penggunaan serentak, pastikan tiada yang menggunakan jalur lebar anda dengan banyak. 3. Reboot Peralatan elektronik dan perisian kadangkala mengalami masalah, seperti ‘beku’ atau ‘tergantung’ – rebooting membolehkan peralatan anda menjalani pemeriksaan diagnostik dan dengan proses set semula dan menghidupkan semula, yang selalunya boleh menyelesaikan masalah. Hanya padamkan komputer dan BG selama 30-60 saat dan hidupkannya semula. 21
4. Letakkan BG (atau titik akses tanpa wayar) di kedudukan pertengahan
S eboleh-bolehnya, letakkan router tanpa wayar di tengahtengah premis anda, jauh daripada sebarang rintangan. Sekiranya router tanpa wayar anda diletakkan berhampiran dinding, signal mungkin lemah akibat halangan. Ataupun, anda boleh mengalihkan peranti anda lebih dekat kepada BG.
5. Alihkan BG daripada lantai dan jauh daripada dinding dan objek besi (seperti kabinet fail besi)
B esi, dinding dan lantai boleh mengganggu signal tanpa wayar router anda. Lebih dekat router dengan halangan-halangan ini, lebih besar gangguan dan lebih lemah sambungannya.
6. Kurangkan gangguan tanpa wayar
S ekiranya anda memiliki telefon DECT atau peranti/elektronik tanpa wayar lain di premis anda, komputer anda mungkin tidak berupaya ‘mendengar’ router anda akibat ‘kebisingan’ daripada peranti tanpa wayar lain. Untuk mengurangkan ‘kebisingan’ tersebut, elakkan daripada penggunaan elektronik tanpa wayar yang berfungsi pada frekuensi 2.4GHz. Gunakan telefon DECT yang berfungsi pada frekuensi 5.8GHz ataupun 900MHz.
7. Kemas kini pemacu adaptor rangkaian anda ataupun firmware
Pengeluar router sentiasa memperbaiki fungsi router mereka secara percuma. Kadangkala, pembaikan ini boleh meningkatkan prestasi. Untuk mendapatkan status terkini 22
firmware router anda, lawati laman web pengeluar router anda.
Penjual adaptor jaringan juga sentiasa mengemas kini perisian yang digunakan Windows untuk berkomunikasi dengan adaptor jaringan, iaitu pemacu. Kemas kini ini boleh memperbaiki prestasi serta tahap keupayaan.
8. Naik taraf peranti 802.11b/g kepada model 802.11n
802.11b/g merupakan peranti jaringan tanpa wayar biasa yang terdapat di pasaran, tetapi 802.11n tiga kali lebih pantas. Sekiranya anda menggunakan peranti 802.11b/g dan anda tidak berpuas hati dengan prestasinya, gantikan adaptor jaringan anda dengan peralatan 802.11n yang sesuai. Sekiranya anda membeli peralatan baru, pilihlah model 802.11n.
Secara teorinya, jaringan tanpa wayar tidak pernah mencapai had jalur lebar. Dalam lingkungan radius 10 meter, peranti 802.11b selalunya memperolehi jalur lebar 2-5Mbps. Peranti 802.11g biasanya memperolehi jalur lebar 13-23Mbps manakala 802.11n mencapai 37.42Mbps.
Kesimpulannya, perlu disedari bahawa teknologi tanpa wayar bergantung kepada pelbagai faktor yang boleh mempengaruhi keupayaannya dalam membekalkan kelajuan Internet yang optimum. Apa yang diperlukan adalah pengetahuan dan pemahaman tentang faktor-faktor tersebut.
Kami berharap agar maklumat ini boleh membantu anda mengoptimumkan pengalaman serta manfaat UniFi yang anda langgani.
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Pakej BG terdiri daripada: a) 1 unit – Business Gateway b) 5 unit – 1 meter Kabel Ethernet c) 1 unit – Adaptor Kuasa (Power Adaptor) d) 1 unit – Panduan Pengguna
4.3
Telefon DECT Telefon DECT merupakan set telefon talian tetap mudah alih untuk kebebasan pergerakan di dalam premis. Ia berupaya menyimpan nombor-nombor telefon, nada dering pilihan, nombor terakhir yang didail, dail semula dan banyak lagi. Pakej Telefon DECT terdiri daripada: a) 1 unit – Telefon DECT b) 1 unit – Adaptor Kuasa (Power Adaptor) c) 1 unit – Pelindung Ganggang d) 1 unit – Pengecas e) 1 unit – Panduan Pengguna
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5
TELEFON (PerKHIDMATAN SUARA)
Langganan perkhidmatan UniFi melayakkan anda untuk menerima satu perkhidmatan suara TM percuma. Perkhidmatan suara tertakluk kepada maksimum SATU (1) Talian Suara. Nombor PSTN yang baru akan diberikan kepada telefon baru (Telefon DECT) secara percuma. Perkhidmatan Suara membolehkan semua panggilan masuk dan keluar, sama seperti perkhidmatan PSTN. Pelanggan tidak boleh menukar nombor perkhidmatan suara UniFi. Nikmati Pakej Perniagaan UniFi dengan kadar panggilan istimewa seperti di bawah: i. KADAR RATA 5 sen/min ke semua talian tetap TM seluruh Malaysia. ii. KADAR RATA 15 sen/min ke semua talian mudah alih dan talian tetap lain seluruh Malaysia. iii. Kadar biasa Panggilan Antarabangsa (IDD). (Pengaktifan Panggilan Antarabangsa adalah atas permintaan.) iv. Kadar faks adalah sama seperti kadar panggilan suara seperti di atas. Caj-caj bergantung kepada jumlah masa yang diambil untuk menghantar faks tanpa mengira kuantiti muka surat yang berjaya dihantar. Untuk setiap Pakej Perniagaan UniFi, anda boleh melanggan SATU (1) Talian Suara tambahan dengan kadar panggilan yang sama. Talian tambahan boleh dilanggan pada harga RM45 atau RM78/bulan bagi setiap talian.
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5.1
Ciri Suara Pilihan untuk ciri suara tambahan. Kadar adalah seperti berikut:
Three Party Conference – Kemudahan rangkaian yang membolehkan tiga atau lebih pihak dihubungkan sekali gus dalam satu panggilan persidangan, di mana mereka boleh bercakap dan mendengar secara serentak.
RM3.00
Call Waiting – Membenarkan pengguna untuk menerima isyarat bahawa terdapat pemanggil lain yang sedang cuba menghubunginya ketika pengguna sedang menggunakan telefon.
RM1.50
Call Forwarding – Ciri pada sesetengah rangkaian telefon yang membenarkan panggilan masuk disambungkan ke nombor telefon mudah alih atau nombor telefon lain di PERCUMA mana pihak yang ingin dihubungi tersebut berada. Terdapat 3 jenis Call Forwarding: 1. Tanpa Syarat 2. Tiada Balas 3. Talian Sibuk Call Hold – Membolehkan anda untuk menangguhkan panggilan sedia ada tanpa PERCUMA memutuskan hubungan sementara anda menjawab atau membuat panggilan kedua. Call Line Identification Presentation (CLIP) – Mempamerkan nombor telefon pemanggil. Calling Line Identification Restriction (CLIR) – Mengawal pameran identiti pemanggil. Do Not Disturb – Tiada panggilan masuk dibenarkan.
PERCUMA RM3.00 PERCUMA
Voice Mail – Perkhidmatan jawapan berkomputer yang disediakan oleh rangkaian telefon secara automatik – dan merakam pesanan suara daripada pemanggil – apabila pelanggan PERCUMA gagal menjawab sendiri panggilan tersebut, mudah alih yang akan menjawab panggilan. Voice Barring IDD Calls – Membenarkan pengguna untuk menetapkan larangan tertentu PERCUMA atas panggilan keluar daripada nombor IDD. Voice Premium Calls (Menyekat Panggilan IDD ke +600, +1377 dan +1315) – Membenarkan pengguna untuk menetapkan larangan tertentu atas panggilan keluar daripada nombor PERCUMA IDD ke +600, +1377 dan +1315. Voice Premium Calls (Menyekat Panggilan IDD ke +600) - Membenarkan pengguna untuk PERCUMA menetapkan larangan tertentu atas panggilan keluar daripada nombor IDD ke +600.
Nota : Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan teknikal, sila layari www.tm.com.my.
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5.1.1 Three Party Conference Bagaimanakah cara menggunakan Three Party Conference? 1) Handset 1 – Semasa panggilan luar, tekan butang ‘R’ untuk menangguhkan panggilan. 2) Handset 1 – Pilih unit yang diingini dengan menggunakan butang skrol, kemudian tekan butang ‘CALL’. • Jika pihak yang dihubungi tidak menjawab panggilan, tekan butang ‘CALL’ untuk kembali ke panggilan luar. 3) Handset 2 (Penerima) – Tekan butang ‘CALL’ untuk menjawab panggilan. • Handset 2 boleh berkomunikasi dengan Handset 1. 4) Handset 1 – Tekan butang ‘INT’. • Untuk meninggalkan persidangan, tekan butang ‘OFF’. Perbincangan di antara pihak lain boleh diteruskan. • Untuk menangguhkan panggilan luar, tekan butang ‘R’. Untuk bersambung kembali ke persidangan, tekan butang ‘INT’. 5.1.2 Call Waiting Bagaimanakah cara mengaktifkan Call Waiting? 1) Dail *43#. 2) Tekan butang ‘CALL’. 3) Dengar nada yang menandakan pengaktifan perkhidmatan berjaya dilakukan. Bagaimanakah cara membatalkan Call Waiting? 1) Dail #43#. 2) Tekan butang ‘CALL’. 3) Dengar nada yang menandakan pembatalan perkhidmatan berjaya dilakukan.
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5.1.3 28
Call Forwarding (Tanpa Syarat) Bagaimanakah cara mengaktifkan Call Forwarding (Tanpa Syarat)? 1) Dail *21* diikuti #. Contoh *21*01X XXX XXXX #. 2) Tekan butang ‘CALL’. 3) Tunggu nada pengesahan. Bagaimanakah cara membatalkan Call Forwarding (Tanpa Syarat)? 1) Dail #21#. 2) Tekan butang ‘CALL’. 3) Tunggu nada pengesahan. Call Forwarding (Talian Sibuk) Bagaimanakah cara mengaktifkan Call Forwarding (Talian Sibuk)? 1) Dail *71* diikuti #. Contoh *71*01X XXX XXXX #. 2) Tekan butang ‘CALL’. 3) Tunggu nada pengesahan. Bagaimanakah cara membatalkan Call Forwarding (Talian Sibuk)? 1) Dail #71#. 2) Tekan butang ‘CALL’. 3) Tunggu nada pengesahan. Call Forwarding (Tiada Balas) Bagaimanakah cara mengaktifkan Call Forwarding (Tiada Balas)? 1) Dail *61* diikuti #. Contoh *61*01X XXX XXXX #.
5.1.4
2) Tekan butang ‘CALL’. 3) Tunggu nada pengesahan. Bagaimanakah cara membatalkan Call Forwarding (Tiada Balas)? 1) Dail #61#. 2) Tekan butang ‘CALL’ 3) Tunggu nada pengesahan. Call Hold Bagaimanakah cara mengaktifkan Call Hold? 1) Tekan butang ‘R’, kemudian tekan butang ‘OFF’ semasa panggilan luar. 2) Untuk menyahaktifkan Call Hold, tekan butang ‘CALL’. 5.1.5 Do Not Disturb Bagaimanakah cara mengaktifkan ciri-ciri Do Not Disturb? 1) Dail *26#. 2) Tekan butang ‘CALL’. 3) Dengar nada yang menandakan pengaktifan perkhidmatan berjaya dilakukan. Bagaimanakah cara membatalkan ciri-ciri Do Not Disturb? 1) Dail #26#. 2) Tekan butang ‘CALL’. 3) Dengar nada yang menandakan pembatalan perkhidmatan berjaya dilakukan. 5.1.6 Voice Mail Bagaimanakah cara mengaktifkan Voice Mail? 29
1) Tiada konfigurasi khas diperlukan untuk mengaktifkan ciri ini dari CPE. 2) Jika pelanggan sibuk atau tidak menjawab panggilan selepas 40 saat, panggilan akan dipindahkan ke server Voice Mail. 3) Untuk mendapatkan semula mesej, pelanggan perlu mendail 1 300 88 6245 diikuti nombor talian tetap.
Nota : Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan teknikal, sila layari www.tm.com.my.
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6
PERKHIDMATAN NILAI TAMBAHan (VAS)
Untuk melanggan Perkhidmatan Nilai Tambahan (VAS), sila hubungi TM UniFi Centre di 1 300 88 1222 atau beli secara dalam talian di www.tm.com.my atau kunjungi TMpoint yang terpilih. 6.1
e-mel
Perkhidmatan e-mel ini menawarkan penyimpanan bersaiz 2GB. Walau bagaimanapun, atas budi bicaranya, TM akan menambah kapasiti tersebut untuk membolehkan penyimpanan e-mel yang lebih besar secara PERCUMA pada masa akan datang. Alamat e-mel anda adalah seperti yang dicetak pada Slip Pengesahan anda.
SATU alamat e-mel bagi Perniagaan: [email protected].
Anda akan mempunyai 2 pilihan untuk mengakses akaun e-mel UniFi anda:
Pilihan 1: Webmail – Akses kepada e-mel anda melalui web browser di http://webmail.unifi.my.
Pilihan 2: e-mail Client pilihan.
6.1.1 Akses melalui Webmail
Langkah 1: Log masuk ke http://webmail.unifi.my.
Langkah 2: Masukkan ID e-mel anda (seperti dalam Slip Pengesahan) dalam ruangan e-mail Address, kemudian masukkan Kata Laluan anda. 31
Langkah 3: Klik Login. Sekiranya anda terlupa Kata Laluan anda, sila hubungi TM UniFi Centre di 1 300 88 1222 atau e-mel ke [email protected]. 6.1.2 Akses melalui e-mail Client Langkah 1: Log masuk ke http://webmail.unifi.my. Langkah 2: Klik ‘Learn how to receive UniFi e-mail via e-mail Client’ dan ikut arahan. TM akan menghantar arahan terperinci mengenai ubah suai domain peribadi anda melalui e-mel sebaik sahaja perkhidmatan diaktifkan (3 hari selepas pakej perkhidmatan UniFi diaktifkan). Untuk mengakses domain peribadi anda, sila ikuti langkahlangkah berikut: Langkah 1: Layari https://cp.netmyne.net. Langkah 2: Masukkan User Name dan Kata Laluan. Langkah 3: Klik Login.
6.2
32
TM WiFi TM WiFi merupakan akses Internet jalur lebar tanpa wayar yang disediakan di pusat membeli belah, kedai kopi, restoran, pusat konvensyen, hotel dan lain-lain. Anda boleh membuat sambungan ke Internet apabila berada di premis-premis ini.
Ikuti langkah berikut untuk mengakses Internet melalui TM WiFi: Langkah 1: Hanya aktifkan TM WiFi SSID dalam pilihan rangkaian tanpa wayar anda. Langkah 2: Buka pelayar (Internet Explorer adalah disyorkan) kemudian taip sebarang alamat URL. Langkah 3: Anda akan bawa ke laman TM WiFi. Langkah 4: Klik TM WiFi ID Type dan pilih UniFi. Langkah 5: Masukkan login ID TM WiFi sah anda dan Kata Laluan (seperti dalam Slip Pengesahan). Langkah 6: Letakkan tanda rait pada terma & syarat dan klik ‘Login Now!’ untuk meneruskannya. Anda kini bersedia untuk melayari Internet secara PERCUMA.
Akaun tambahan boleh didapati pada harga RM18/bulan bagi setiap akaun. Nota : Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan teknikal, sila layari www.tm.com.my.
6.3
Infoblast Ia adalah perkhidmatan portal pesanan 2 hala yang ditawarkan kepada pelanggan melalui portal tunggal (menggunakan akses nombor telefon UniFi: 012/013/014/016/017/019). Mengikut tetapan asal, anda akan mendapat SATU (1) akaun Infoblast sebaik sahaja anda melanggan salah satu daripada Pakej Peniagaan UniFi. Caj SMS adalah seperti berikut: i. 1 hingga 50,000 SMS @ 12 sen/SMS ii. 50,001 hingga 100,000 SMS @ 11 sen/SMS iii. 100,001 SMS dan ke atas @ 10 sen/SMS
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Untuk mengakses akaun Infoblast anda, sila ikuti langkah berikut: Langkah 1: Layari http://www.infoblast.com.my. Langkah 2: Masukkan ID berdaftar dan Kata Laluan anda di Member Login.
Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan teknikal, sila layari www.tm.com.my.
6.4
34
Online Guard Plus Halang pelbagai jenis virus, spyware dan ancaman yang terdapat dalam Internet. Anda memerlukan lebih daripada sekadar alatan pengimbas virus dalam talian yang asas untuk menjamin keselamatan komputer dan dokumen anda. Anda boleh memasang Online Guard Plus tambahan di samping apa yang ditawarkan dalam Pakej Perniagaan UniFi. Online Guard Plus terdiri daripada 5 elemen keselamatan: i. Mengimbas & membaik pulih Antivirus (MyV3). ii. Memantau masa nyata Antivirus (MyV3 RTS). iii. Firewall peribadi (MyFirewall). iv. Mengimbas & membaik pulih Anti-Spyware (SpyZero). v. Laporan Kerentanan Komputer (Laporan Amaran Keselamatan). Sistem Operasi (OS) yang menyokong pemasangan Online Guard Plus ialah: i. Windows 7 ii. Windows Vista iii. Windows XP Lesen tambahan boleh didapati pada harga RM2/bulan bagi setiap lesen.
Untuk memasang Online Guard Plus tambahan, sila ikuti langkah berikut: Langkah 1: Layari http://v3.tm.net.my dengan Internet Explorer. Langkah 2: Klik ikon Speed Up pada laman utama. Langkah 3: Di bahagian Speed Up, pilih butang Click To Run. (Mengikut tetapan asal, pelayar Internet Explorer terkini akan menyekat fail persediaan Speed Up daripada dimuat turun. Mesej kesilapan akan dipaparkan – This site might require the following ActiveX control ‘AhnLab Online Security’ from ‘Ahnlab Inc’. Click here to Install’ akan dipamerkan. Klik pesanan kesilapan dan pilih ‘Install ActiveX Control’ untuk memulakan muat turun fail persediaan Speed Up). Langkah 4: Tetingkap ‘AhnLab Smart Update’ akan dipamerkan. Langkah 5: Selepas muat turun enjin selesai, tetingkap Speed Up Options akan dipamerkan. Masukkan Username serta Kata Laluan dan klik Next. Sekiranya anda menandakan kotak ‘Save Password’, anda akan didaftarkan masuk secara automatik pada masa akan datang. Langkah 6: Klik Next dan susun tetapan untuk Speed Up. Langkah 7: Klik Complete untuk menamatkan pemasangan Speed Up.
Nota : Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan teknikal, sila layari www.tm.com.my.
6.5 iShield Plus Tapis kandungan eksplisit dan tidak diingini dari paparan komputer pejabat.
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Ia adalah penyelesaian menyeluruh yang: i. Memantau semua kandungan Internet ii. Memantau komunikasi iii. Melindungi daripada pornografi iv. Memastikan penggunaan aplikasi yang produktif v. Menyediakan pengimbasan pemacu cakera vi. Menjana dan menghantar e-mel laporan insiden kepada ibu bapa Sistem Operasi (OS) yang menyokong pemasangan iShield Plus ialah: i. Windows 7 ii. Windows Vista iii. Windows XP Lesen tambahan boleh didapati pada harga RM2/bulan bagi setiap lesen. Untuk memasang iShield Plus tambahan, sila ikuti langkah berikut: Langkah 1: Layari www.e-safesystems.com.my/tm. Langkah 2: Klik Download iShield Plus dan klik Next. Pastikan bahawa komputer anda dilengkapi dengan Microsoft. NET 2.0 Framework sebelum memasang iShield Plus. Langkah 3: Tetingkap License Agreement akan dipamerkan. Pilih I accept the agreement dan klik Next. Langkah 4: Pemasangan akan bermula secara automatik. Langkah 5: Klik Finish untuk melengkapkan proses pemasangan. Nota : Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan teknikal, sila layari www.tm.com.my. 36
6.6
e-browse
e-browse merangkumi semua kandungan sebenar akhbar dan dimuat naik ke dalam Internet. Paling menarik, anda boleh membaca versi dalam talian seperti membaca sebuah akhbar sebenar, helaian demi helaian.
Langgani pada harga yang menarik seperti berikut: i ii iii iv v vi vii viii ix x xi xii xiii xiv xv xvi xvii
Akhbar Berita Harian (RM20/bulan) Eastern Times (RM15/bulan) Harian Metro (RM17/bulan) Kosmo (RM17/bulan) MSME (RM1.50/bulan) Oriental Daily (RM16/bulan) Tamil Nesan (RM16/bulan) The Borneo Post (RM16/bulan) The Busy Weekly (RM33/3 bulan) The Malaysian Reserve (RM22/bulan) The New Sabah Times (RM20/bulan) The New Straits Times (RM20/bulan) The Star (RM20/bulan) Utusan Malaysia (RM20/bulan) Utusan Sarawak (RM15/bulan)
Majalah Anis (RM6.30/bulan) Asuh (RM2.70/bulan) Business Today (RM6/bulan) Dara (RM4.50/bulan) Gila-Gila (RM5/bulan) Majalah i (RM4.50/bulan) Majalah Kereta (RM6.50/bulan) Maskulin (RM5.50/bulan) Media Hiburan (RM12.50/bulan) Nona (RM8/bulan) Nur (RM5.30/bulan) Outsourcing (RM10.80/bulan) PC.COM (RM4.50/bulan) Rapi (RM7/bulan) Rasa (RM6/bulan) Remaja (RM8.80/bulan) Silverscreen (RM6/bulan)
Nota: Untuk senarai lengkap, sila layari www.ebrowse.com.my.
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Untuk mengakses penerbitan e-browse, ikut langkah berikut: Langkah 1: Layari www.ebrowse.com.my. Langkah 2: Klik Login. Langkah 3: Pilih e-mel dan masukkan alamat e-mel berdaftar anda dan Kata Laluan untuk e-browse. Langkah 4: Klik Login Now dan pilih penerbitan yang telah dibeli.
Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan teknikal, sila layari www.tm.com.my.
6.7
5 Alamat IP Tetap Pakej Perniagaan UniFi memberikan anda pilihan untuk menambah Alamat IP Tetap anda daripada 1 kepada 5 Alamat IP Tetap untuk kegunaan perniagaan anda sepenuhnya. Anda mungkin diberikan IP Tetap khusus untuk pelayan aplikasi, perkhidmatan pemantauan dan banyak lagi. Adalah dimaklumkan bahawa dengan membeli IP tambahan ini, pakej 1 IP Tetap sedia ada anda akan digantikan dengan pakej 5 IP Tetap yang baru. Juruteknik TM akan melakukan konfigurasi alamat IP Tetap anda di BG. Langganilah 5 Alamat IP Tetap pada harga berpatutan RM300/bulan.
Nota: 1) 5 Alamat IP Tetap hanya untuk pakej UniFi BIZ 10 & BIZ 20 sahaja.
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2) Customised Local Area Network dan sambungan seperti server, VPN, firewall atau suis-suis tiada dalam tawaran perkhidmatan UniFi. Walau bagaimanapun, TM akan memberi semua maklumat yang diperlukan seperti Alamat IP dan DNS untuk mengubah suai rangkaian dalaman anda.
3) Walau bagaimanapun, Alamat IP lain tidak boleh dimasukkan (hal ini berlaku apabila anda bertukar dari sebarang pembekal atau Streamyx sedia ada). Alamat IP baru akan diberi berdasarkan keperluan anda.
6.8
Favourite 5 Anda tidak perlu risau mengenai caj yang tinggi apabila anda membuat panggilan kerana anda dapat menikmati kadar panggilan terendah untuk 5 nombor yang sering anda hubungi. Anda boleh menambah satu (1) akaun Favourite 5 (pada kos tambahan RM10/bulan) di samping apa yang ditawarkan dalam Pakej Perniagaan UniFi kami. Kadarnya ialah: • 3 sen/min ke talian tetap TM di seluruh negara • 12 sen/min ke nombor lain di seluruh negara
Nota: Untuk maklumat lanjut mengenai cara pendaftaran, mengemas kini perkhidmatan nombor Favourite 5 atau sokongan teknikal, sila layari www.tm.com.my.
6.9
e-storage Basic e-storage Basic ialah sistem penyimpanan data secara dalam talian di mana anda boleh menyimpan dan mengakses fail daripada sebarang peranti yang membolehkan sambungan Internet. Aplikasi ini membenarkan anda membuat storan sokongan serta menyelaras fail penting anda di dalam kemudahan storan jauh. e-storage Premium pula menyokong akses berbilang ke akaun yang sama dan anda juga boleh menambah saiz aplikasi e-storage anda dengan kadar per GB. Anda boleh membeli e-storage Basic pada harga RM2/bulan atau e-storage Premium pada harga RM4/bulan. Untuk mengakses e-storage Basic anda, sila ikuti langkah berikut: Langkah 1: Layari http://storage.netmyne.com. Langkah 2: Masukkan alamat e-mel berdaftar anda untuk e-storage Basic berserta Kata Laluan.
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Langkah 3: Pilih UniFi di bahagian Service dan klik Login.
Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan teknikal, sila layari www.tm.com.my.
6.10 Web Hosting dengan Customised Domain Name Pakej Perniagaan UniFi menawarkan saiz simpanan 10GB, domain percuma dan pilihan 6 domain Internet (.com, .com.my, .net, .net.my, .org, .org.my) dan akaun e-mel tanpa had. Kini anda boleh menggunakan domain anda sendiri sebagai alamat e-mel ([email protected]). Domain ini dilengkapi dengan saiz storan 10GB di mana anda boleh berkongsi simpanan untuk kedua-dua fail web dan e-mel. Dengan saiz simpanan yang disediakan, anda juga akan menikmati bilangan akaun e-mel yang tidak terhad di mana setiap saiz simpanan e-mel individu boleh disusun mengikut pilihan sendiri. TM akan menghantar arahan terperinci untuk menyusun domain anda melalui e-mel sebaik sahaja perkhidmatan diaktifkan (3 hari selepas pengaktifan perkhidmatan). Anda boleh menambah 10GB untuk RM30/bulan atau 20GB untuk RM50/bulan kepada storan yang diberikan. Untuk akses web hosting, sila ikuti langkah berikut: Langkah 1: Layari https://cp.netmyne.net. Langkah 2: Masukkan Username anda dan Kata Laluan. Langkah 3: Klik Login. Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan teknikal, sila layari www.tm.com.my. 40
7
PERALATAN PREMIS PELANGGAN (PILIHAN)
Nikmati fleksibiliti di rangkaian premis anda dengan WiFi USB Adaptor. Ia boleh didapati di TMpoint berhampiran anda. 7.1
WiFi USB Adaptor
WiFi USB Adaptor menyediakan sambungan tanpa wayar dari BG ke komputer/komputer riba anda. Peralatan ini berfungsi sebagai penerima untuk berkomunikasi dengan rangkaian tanpa wayar.
Pakej WiFi USB Adaptor terdiri daripada:
a) 1 unit – WiFi USB Adaptor
b) 1 unit – CD-ROM Pengguna
c) 1 unit – Panduan Pengguna
Anda juga boleh memilih untuk menggunakan teknologi BPL. Walau bagaimanapun, terdapat beberapa kelemahan yang perlu diambil kira. 1. Home Plug atau lain-lain peranti BPL mungkin tidak sesuai dengan Business Gateway atau perkhidmatan UniFi, walaupun begitu, TM tidak dapat memberi sebarang jaminan mengenainya. 2. Kualiti perkhidmatan adalah berbeza apabila disambungkan 41
kepada Business Gateway melalui peranti BPL jika dibandingkan dengan Kabel Ethernet. Ini adalah disebabkan oleh ciri-ciri teknologi BPL itu sendiri. 3. Perkhidmatan yang dihantarkan melalui teknologi BPL juga boleh terjejas disebabkan pelbagai faktor seperti gangguan daripada lain-lain perkakas elektrik di sekitarnya, kualiti sebenar kuprum dalam wayar talian kuasa dan panjang talian kuasa anda. Nota : TM tidak menawarkan sokongan teknikal untuk peranti rangkaian tambahan seperti Home Plug, pencetak, konsol permainan, server, firewall atau router.
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Sekiranya anda memerlukan bantuan, sila hubungi pembekal anda atau talian bantuan pengeluar.
7.2
WiFi USB (Diagram Adaptor)
Persediaan di premis untuk WiFi USB Adaptor adalah seperti yang ditunjukkan di bawah:
8
Caj Berkaitan Pemasangan UniFi
Pemasangan Standard Hartanah Dataran – Perniagaan
Pemasangan standard didefinisikan sebagai proses pemasangan biasa yang dilakukan oleh TM atau Kontraktor Sahnya untuk pemasangan perkhidmatan UniFi.
Titik Agihan Gentian
Paip untuk Gentian (Paip GI**)
1 Penurun Gentian
Pagar
FTB
3 Atas Permukaan
DP Tapak
Lurang
2
Siling
5
FWS
BTU
BG
4
Kotak Penghubung
1
DP Overhead Standard
2
DP bawah tanah Senario kemungkinan Terhalang: • Tanpa Kebenaran Penguasa Tempatan* • Dengan Keperluan Kebenaran Penguasa Tempatan* • Dalam kawasan premis pelanggan (Kabel Permukaan)
3
FTB - BTU (≤ 15m) Kabel Permukaan -Raceway
4
BTU-BG-PC (≤ 15m) Kabel Permukaan -Raceway
5
BTU - Telefon DECT (≤ 15m)
*Tarikh pemasangan sebenar tertakluk kepada kebenaran penguasa tempatan oleh pelanggan atau pemaju. **GI - Galvanised Iron
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Pendawaian Pemasangan Standard (RM200)*
Caj Tambahan (jika perlu)
≤ 15m Kabel RJ45 BTU – BG – PC
> 15m Caj: RM50/5m > 15m Caj: RM25/5m
≤ 15m Kabel RJ11 BTU – Telefon DECT
> 15m Caj: RM15/5m
≤ 30m Raceway (casing untuk pendawaian)
> 30m Caj: RM25/5m
≤ 15m Kabel gentian FTB – BTU
*Dikecualikan pada masa ini • FTB – Fibre Termination Box • FWS – Fibre Wall Socket • BTU – Broadband Termination Unit (modem) • BG – Business Gateway (router) • PC – Personal Computer • Telefon DECT – Digital Enhanced Cordless Telecommunications Phone • DP – Distribution Point • UG – Underground • RJ45 – Kabel Ethernet • RJ11 – Kabel Telefon
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Nota: 1. Sebarang caj tambahan kabel melebihi standard yang disediakan akan dimasukkan ke dalam bil. 2. Setelah kejayaan pemasangan permulaan, sebarang permintaan untuk mengalih semula peralatan yang dipasang akan tertakluk kepada caj pendawaian semula sebanyak RM200 berserta tambahan caj jika tambahan panjang kabel diperlukan. Caj ini termasuk harga yuran sokongan on-site sebanyak RM50. 3. Kabel gentian, sehingga 15 meter akan disediakan untuk BTU di lokasi pilihan pelanggan. Sehingga 15 meter Kabel RJ45 dan Kabel RJ11 juga akan disediakan kepada pelanggan. Sebarang lebihan kabel yang tidak digunakan untuk pemasangan tidak akan diberikan kepada pelanggan. 4. Lokasi BTU/BG akan dipersetujui di antara Pelanggan dan Kontraktor/Pemasang.
Pemasangan Pilihan
(Hartanah Dataran – Perniagaan)
Pemasangan pilihan merujuk kepada aktiviti pemasangan yang tidak diliputi di bawah skop pemasangan standard yang disediakan.
Paip untuk Gentian (Paip GI**)
Titik Agihan Gentian
1
3 Siling Pagar
1a
Kotak Penghubung
1
Kotak Penghubung
FWS
FTB
1b
2
BTU
BG
Kotak Penghubung
Tiang ke luar FTB
1a Tiang ke luar FTB melalui pendawaian di atas permukaan 1b Tiang ke luar FTB melalui pendawaian bawah tanah 2
Pendawaian permukaan 3M
3
Pendawaian melalui siling
**GI - Galvanised Iron
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Pemasangan Pilihan untuk FTTH Keterangan
Caj Parameter
Harga (RM)
PREMIS PERNIAGAAN Tiang luar ke FTB melalui pendawaian di atas permukaan atau bawah tanah
30m pertama (Tiang ke FTB)
450
Tambahan setiap meter
6
15m pertama (FTB-BTU)
290
Tambahan setiap meter
20
30m pertama
170
Tambahan setiap meter
2
Pendawaian permukaan 3M
Pendawaian melalui siling*
*Caj tidak termasuk kos pemasangan pendawaian standard (Kabel gentian dalaman, RJ45 dan RJ11) yang melebihi 15 meter. Sila rujuk harga di dalam jadual pemasangan standard.
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PERHATiAN 1. Semua kos termasuk tenaga kerja (pertukangan) dan paip microduct atau bahan-bahan 3M di mana perlu. 2. Tempoh jaminan adalah 30 hari daripada tarikh kerja pemasangan disiapkan. Jaminan ini tidak meliputi sebarang kegagalan akibat kecuaian pihak ketiga, kecuaian pelanggan atau bencana alam. 3. Pelanggan harus menghubungi sendiri Kontraktor berkaitan dalam tempoh jaminan untuk sebarang kerja pembetulan pemasangan pilihan. 4. Pelanggan bertanggungjawab bagi sebarang kos penyelenggaraan ke atas semua aktiviti pemasangan pilihan. 5. Caj yang dinyatakan hanya diguna pakai untuk kerja yang dilakukan oleh Kontraktor Sah TM sahaja. 6. Kontraktor/Pemasang berhak untuk menolak sebarang kerja atau aktiviti pemasangan pilihan yang diarahkan oleh Pelanggan jika kerja atau aktiviti tersebut boleh mendatangkan risiko atau kerosakan kepada premis Pelanggan atau mana-mana bahagian padanya atau jika kemahiran yang diperlukan untuk melakukan kerja tersebut melebihi kemampuan Kontraktor/Pemasang. 7. Pelanggan mengakui bahawa TM tidak bertanggungjawab kepada Pelanggan bagi sebarang kerugian atau kerosakan yang berlaku ke atas Pelanggan daripada sebarang kerja atau aktiviti pemasangan pilihan yang dibuat oleh Kontraktor/Pemasang di atas pemintaan Pelanggan dan bersetuju bahawa sebarang tuntutan bagi sebarang kerugian atau kerosakan berhubung dengannya (jika ada) harus dibuat terus dengan Kontraktor/Pemasang.
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*Dikecualikan pada masa ini
Nota Penting Berkenaan Peralatan Premis Pelanggan UniFi (CPE)
Caj untuk Penggantian CPE
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9
PENYELESAIAN MASALAH
PANDANGAN HADAPAN Business GATEWAY (BG) Penunjuk LED dan Port USB
WAN Lampu Hijau Mantap menunjukkan sambungan pada port LAN. Lampu kuning menunjukkan sambungan telah gagal. LED akan berkelip sewaktu transmisi data.
Power LED
WLAN LED Lampu yang mantap menunjukkan segmen tanpa wayar sedia. LED akan berkelip sewaktu transmisi data.
Lampu Hijau Mantap menunjukkan sambungan betul ke bekalan tenaga. Lampu kuning menunjukkan peranti sedang menerima tenaga.
Port USB Port USB ini menyokong fungsi SharePort. Sambungkan kepada pencetak pelbagai fungsi, pengimbas atau peranti penyimpanan USB ke port dan kongsikan peranti dengan seluruh rangkaian.
Rangkaian LED Setempat
Lampu yang mantap menunjukkan sambungan ke peranti berdaya Ethernet pada 1-4 port. LED ini akan berkelip sewaktu transmisi data. 49
PANDANGAN BELAKANG business GATEWAY (BG) Sambungan Port BG
Tekan butang Reset untuk mengembalikan router kepada penetapan asal pengeluar.
Penerima untuk Adaptor Kuasa.
Port LAN Sambungan peranti Ethernet seperti komputer, suis dan hub. 50
Port MDI/MDIX WAN Auto adalah sambungan bagi Kabel Ethernet ke BTU.
Jika anda mengalami sebarang gangguan perkhidmatan Internet Berkelajuan Tinggi, sila rujuk Penunjuk LED di bawah pada Business Gateway (BG) untuk menyelesaikan masalah. Penunjuk LED Power
Status
Keterangan
Prosedur Resolusi
Hasil Penyiasatan
Tindakan Lanjut
Hijau Mantap
Peranti AKTIF
Kondisi operasi biasa
Kondisi operasi biasa
Kondisi operasi biasa
Berkelip hijau dan kemudian kembali Hijau Mantap
Setelah lengkap pengaktifan
Kondisi operasi biasa
Kondisi operasi biasa
Kondisi operasi biasa
Oren Mantap
1-Semasa proses pengaktifan
Kondisi operasi biasa
Kondisi operasi biasa
Kondisi operasi biasa
2-Peranti gagal dan di bawah mod pemulihan
1-Periksa bekalan tenaga di BG 2-Reset BG 3-Tunggu 45 saat untuk Hijau Mantap
Penunjuk tenaga masih kuning atau oren
Hubungi TMUC jika masih kuning atau oren. TMUC akan mengaturkan temu janji & menghantar pasukan teknikal
3-Peranti melalui proses reboot, setelah selesai, LED akan kembali kepada Hijau Mantap
Kondisi operasi biasa
Kondisi operasi biasa
Kondisi operasi biasa
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Penunjuk LED Power
Internet (WAN)
52
Status
Keterangan
Prosedur Resolusi
Hasil Penyiasatan
Tindakan Lanjut
Oren Mantap (sambungan)
4-Peranti sedang melalui penetapan semula pengeluar (factory reset). Setelah selesai, LED akan kembali kepada Hijau Mantap
Kondisi operasi biasa
Kondisi operasi biasa
Kondisi operasi biasa
Lampu padam
Peranti dalam keadaan tenaga TIDAK AKTIF
1-Periksa bekalan tenaga di BG sama ada ia disambung dengan betul. 2-Matikan tenaga 3-Jika masih TIDAK AKTIF, cuba punca tenaga yang lain 4-Periksa sama ada BG dalam keadaan AKTIF 5-Tunggu 45 saat untuk Hijau Mantap
Penunjuk tenaga masih TIDAK AKTIF
Hubungi TMUC jika penunjuk tenaga masih TIDAK AKTIF. TMUC akan mengaturkan temu janji & menghantar pasukan teknikal
Hijau Mantap
Port Internet secara fizikalnya bersambung dengan Kabel Ethernet dan dihubungkan ke Internet
Kondisi operasi biasa
Kondisi operasi biasa
Kondisi operasi biasa
Hijau berkelip dalam kelajuan tinggi
Transmisi data
Kondisi operasi biasa
Kondisi operasi biasa
Kondisi operasi biasa
Penunjuk LED Internet (WAN)
Status
Keterangan
Hijau berkelip dalam kelajuan rendah
Port Internet secara fizikalnya bersambung dengan Kabel Ethernet, jenis Internet dan menunjukkan ia dikonfigurasi dengan betul dalam router dan perkhidmatan ISP beroperasi. Tetapi dengan kondisi berikut, LED Internet memantulkan cahaya hijau dalam ‘kelajuan rendah’ (tidak disambungkan ke Internet) Jenis Internet dikonfigurasi dengan pilihan ‘Sambungan atas Permintaan’ tetapi pengguna tidak melancarkan sambungan 1-Kabel Ethernet disambung, router dikonfigurasi dengan betul tetapi perkhidmatan ISP mengalami gangguan
Oren Mantap
Prosedur Resolusi
Hasil Penyiasatan
Tindakan Lanjut
Kondisi operasi biasa
Kondisi operasi biasa
Kondisi operasi biasa
1-Konfigurasi semula Penetapan Internet 2-Jika masalah masa ada, hubungi TMUC
Perkhidmatan ISP masih mengalami gangguan
Hubungi TMUC. TMUC akan mengaturkan temu janji & menghantar pasukan teknikal untuk mengenal pasti masalah 53
Penunjuk LED Internet (WAN)
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Status
Keterangan
Prosedur Resolusi
Hasil Penyiasatan
Tindakan Lanjut
2-Jika sesi terputus atas sebarang sebab lain, lampu akan kekal dalam Oren Mantap
Kondisi operasi biasa
Kondisi operasi biasa
Kondisi operasi biasa
3-Jenis Internet dikonfigurasi dengan pilihan ‘Manual’ tetapi pengguna tidak melancarkan sambungan
Kondisi operasi biasa
Kondisi operasi biasa
Kondisi operasi biasa
Berkelip oren Port Internet dalam kelajuan secara tinggi fizikalnya bersambung dengan Kabel Ethernet, tetapi WAN1 tidak dihubungkan ke Internet dan sambungan WAN2, 3 atau 4 adalah AKTIF dan transmisi data sedang dilakukan
Kondisi operasi biasa
Kondisi operasi biasa
Kondisi operasi biasa
Oren Mantap
Penunjuk LED
Prosedur Resolusi
Hasil Penyiasatan
Tindakan Lanjut
Status
Keterangan
Internet (WAN)
Lampu padam
Port Internet tidak dihubungkan ke port Ethernet
1-Periksa status Penunjuk tenaga AKTIF LED masih di BTU TIDAK AKTIF 2-Periksa sambungan kabel dari BTU 3-Sambung Kabel RJ45 dari BTU untuk port WAN kuning di BG 4-Jika masalah masih ada, cuba tukarkan kabel baru 5-Lakukan penyelesaian masalah BTU
Hubungi TMUC. TMUC akan mengaturkan temu janji & menghantar pasukan teknikal untuk mengenal pasti masalah
WLAN
Hijau Mantap
Radio AKTIF
Kondisi operasi biasa
Kondisi operasi biasa
Kondisi operasi biasa
Hijau berkelip Transmisi data dalam kelajuan tinggi
Kondisi operasi biasa
Kondisi operasi biasa
Kondisi operasi biasa
Lampu padam
Hubungi TMUC. TMUC akan mengaturkan temu janji dengan pelanggan untuk mengkonfigurasi Penetapan Tanpa Wayar
Penunjuk WLAN masih TIDAK AKTIF
TMUC akan menghantar pasukan teknikal untuk mengenal pasti masalah
Radio TIDAK AKTIF
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Penunjuk LED LAN1 ke LAN3
Status Hijau Mantap
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Prosedur Resolusi
Hasil Penyiasatan
Tindakan Lanjut
Port secara fizikalnya bersambung ke suis atau PC dengan Kabel Ethernet Transmisi data
Kondisi operasi biasa
Kondisi operasi biasa
Kondisi operasi biasa
Kondisi operasi biasa
Kondisi operasi biasa
Kondisi operasi biasa
Lampu padam
1-Port LAN tidak dihubungkan ke port Ethernet di PC 2-PC TIDAK AKTIF 3-Port BG LAN port rosak 4-Port Ethernet PC rosak
1-Periksa status Penunjuk tenaga AKTIF di LED masih PC TIDAK AKTIF 2-Periksa kabel sambungan dari BG ke PC 3-Sambung Kabel RJ45 dari PC ke port LAN biru di BG 4-Jika masalah masih ada, cuba tukarkan kabel baru 5-Lakukan penyelesaian masalah
Hubungi TMUC. TMUC akan mengaturkan temu janji & menghantar pasukan teknikal untuk mengenal pasti masalah
Berkelip biru
WPS sedang berjalan
Biru Mantap (5 Saat)
WPS berjaya
Kondisi operasi biasa Kondisi operasi biasa
Kondisi operasi biasa Kondisi operasi biasa
Hijau berkelip dalam kelajuan tinggi
WPS
Keterangan
Kondisi operasi biasa Kondisi operasi biasa
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Soalan-soalan lazim
PAKEJ 1. Adakah saya perlu menjelaskan bil berasingan untuk perkhidmatanperkhidmatan lain yang ditawarkan bersama UniFi? • Semua perkhidmatan, Internet Berkelajuan Tinggi dan Suara yang ditawarkan di dalam pakej UniFi akan dicaj sebagai satu jumlah di dalam satu bil UniFi. • Caj-caj lain (Perkhidmatan Nilai Tambah, caj panggilan ke talian mudah alih dan talian tetap selain TM) yang bukan sebahagian daripada pakej akan dicaj berasingan di dalam bil yang sama. • Walau bagaimanapun, jika pelanggan memilih untuk mengekalkan mana-mana perkhidmatan sedia ada biarpun selepas langganan UniFi (contohnya Streamyx, Business Broadband, TM Homeline/ Businessline), bil berasingan akan dikeluarkan bagi perkhidmatan pilihan yang dikekalkan. 2. Adakah UniFi tertakluk kepada Polisi Penggunaan Sekata (FUP)? Adakah FUP berbeza mengikut pakej? • Semua pakej UniFi tertakluk pada Polisi Penggunaan Sekata (FUP). Ia merupakan piawaian amalan global bagi memastikan pelanggan menikmati pengalaman jalur lebar berkualiti. • Pakej UniFi untuk pengguna didatangkan dengan peruntukan kapasiti muat turun bulanan. Walau bagaimanapun, FUP tidak 57
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akan memberi kesan kepada pengguna yang tidak menunjukkan amalan penggunaan tidak adil, dan tidak akan memberi kesan dalam Perkhidmatan Nilai Tambah. 3. Selain FUP, apakah faktor lain yang menjejaskan kelajuan akses Internet saya? • Berikut adalah faktor yang mungkin menjejaskan kelajuan akses Internet anda: 1. Lokasi laman web. 2. Kapasiti pelayan web. 3. Kesesakan rangkaian. 4. Pengguna atau aplikasi berganda. 5. Sistem operasi PC. 6. Sambungan WiFi (tanpa wayar). Nota: Anda boleh mendapatkan maklumat lanjut untuk faktor di atas dari laman web kami di www.tm.com.my. 4. Berapakah kapasiti muat turun bulanan Polisi Penggunaan Sekata (FUP) yang ditetapkan? Pada masa ini, penetapan kapasiti muat turun bulanan belum lagi dilaksanakan. Walau bagaimanapun, kapasiti muat turun bulanan adalah seperti di bawah: Pakej VIP20 – 120GB kapasiti muat turun bulanan. Pakej VIP10 – 90GB kapasiti muat turun bulanan. Pakej VIP5 – 60GB kapasiti muat turun bulanan. Tiada had kapasiti bagi pakej UniFi BIZ.
5. Bolehkah saya lakukan naik taraf/turun taraf pakej UniFi yang saya langgan? Pelanggan dibenarkan menaik taraf ke pakej berharga lebih tinggi pada bila-bila masa dan tanpa kos. Walau bagaimanapun, sebarang turun taraf pakej yang dibuat dalam tempoh kontrak minimum (langganan biasa) tertakluk kepada yuran turun taraf sebanyak RM200 (tertakluk kepada perubahan tanpa notis). Jika berlaku naik taraf atau turun taraf, tempoh kontrak akan diperbaharui dan kontrak 24 bulan baru akan berkuat kuasa daripada tarikh naik taraf/turun taraf. 6. Di manakah boleh saya melakukan naik taraf/turun taraf pakej UniFi? Permohonan boleh dibuat secara dalam talian melalui portal myUniFi di www.tm.com.my, di TMpoint terpilih atau anda boleh menghubungi TM UniFi Centre di 1 300 88 1222. 7. Bilakah saya akan menerima bil pertama selepas saya melanggan pakej UniFi? Bil pertama akan diperolehi selepas sebulan perkhidmatan anda diaktifkan. Bil pertama juga akan memasukkan caj sekali untuk yuran pemasangan dan 2 (dua) bulan pendahuluan yuran langganan untuk bulan semasa dan berikutnya. 8. Di mana saya boleh menjelaskan bil UniFi saya? Untuk maklumat lanjut dan saluran pembayaran terkini, anda boleh merujuk ke www.tm.com.my. 9. Adakah penalti akan dikenakan jika saya menamatkan langganan UniFi? Untuk penamatan sebelum tempoh kontrak minimum tamat, pelanggan perlu membayar yuran penalti sekali bayaran sebanyak
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RM500. Tiada penalti untuk penamatan selepas tempoh langganan minimum. Pelanggan perlu menjelaskan bil tertunggak sebelum menamatkan perkhidmatan. PEMASANGAN 1. Berapakah caj yang dikenakan untuk pemasangan UniFi?
Yuran pemasangan sebanyak RM200 akan dikenakan bagi semua pakej. Yuran akan dibahagikan untuk tempoh selama 5 bulan, pada RM40/bulan. Yuran pemasangan standard sebanyak RM200 tidak termasuk sebarang caj tambahan yang mungkin dikenakan semasa pemasangan seperti yang tersenarai di bawah: Pendawaian Pemasangan Standard (RM200)*
Caj Tambahan (jika perlu)
≤ 15m Kabel gentian FTB - BTU
> 15m Caj: RM50/5m
≤ 15m Kabel RJ45 BTU – BG – PC
> 15m Caj: RM25/5m
≤ 15m Kabel RJ11 BTU – Telefon DECT
> 15m Caj: RM15/5m
≤ 30m Raceway (casing untuk pendawaian)
> 30m Caj: RM25/5m
*Dikecualikan pada masa ini
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Semua caj tambahan akan dimasukkan ke dalam bil. Jika pelanggan meminta untuk pemasangan pilihan, seperti yang tersenarai di bawah, semua caj hendaklah dibayar terus kepada kontraktor (sama ada kontraktor sendiri atau kontraktor sah TM).
Pemasangan Pilihan Tiang luar ke FTB melalui pendawaian di atas permukaan atau bawah tanah Pendawaian permukaan 3M Pendawaian melalui siling*
Tertakluk kepada sebut harga kontraktor. Caj hendaklah dibayar terus kepada kontraktor secara tunai.
*Caj tidak termasuk kos pemasangan pendawaian standard (Kabel gentian dalaman, RJ45 dan RJ11) yang melebihi 15 meter. Sila rujuk harga di dalam jadual pemasangan standard.
Sebarang permintaan untuk pendawaian semula selepas pemasangan pertama dibuat akan dikenakan caj sebanyak RM150. Caj penggunaan telefon dan mana-mana Perkhidmatan Nilai Tambah akan dicaj berasingan. Jangka masa kontrak standard adalah 24 bulan. 2. Caj pemasangan agak tinggi. Bagaimana anda memperoleh jumlah ini untuk caj langganan? • Caj adalah setara dengan kos yang terlibat. Seperti yang anda tahu, UniFi adalah perkhidmatan yang dibekalkan melalui sambungan gentian terus ke premis dan proses pemasangannya lebih rumit. Ia memerlukan pekerja berkemahiran tinggi yang cekap dalam teknikal dan peralatan yang canggih. Justeru, waktu kerja yang lama diperlukan untuk memastikan kerja pemasangan yang mungkin mengambil masa antara 3 hingga 4 jam, yang tepat dan berkualiti. • Lantaran itu, kami percaya caj pemasangan adalah berpatutan. 3. Berapa lama masa yang diperlukan untuk pemasangan dan ujian? • Anggaran 3 hingga 4 jam, bergantung pada jenis premis dan kesensitifan alam serta kerumitan pemasangan gentian optik. 61
• Pemasangan melibatkan kajian tapak, penyaluran, perpaipan, kerja elektrikal dan konfigurasi peralatan. 4. Adakah TM membenarkan pelanggan melantik kontraktor mereka sendiri untuk melakukan kerja pendawaian dalaman? • Untuk memastikan hanya perkhidmatan berkualiti tinggi diberikan kepada pelanggan, TM tidak membenarkan kontraktor yang tidak bertauliah melakukan pemasangan perkhidmatan. Hanya TM atau agen yang dilantiknya boleh memasang sambungan gentian optik di premis pelanggan. • Pelanggan yang ingin membuat peningkatan tambahan kepada pendawaian dalaman mereka boleh menggunakan khidmat kontraktor pihak ketiga selepas TM menyelesaikan pemasangan dan telah menguji bahawa perkhidmatan berfungsi dengan baik dan berkualiti tinggi. 5. Apa yang perlu saya lakukan sekiranya peralatan UniFi saya rosak? Gantian percuma akan dilakukan sekiranya kerosakan ketika proses pengeluaran berlaku dalam tempoh jaminan. Apabila tempoh jaminan tamat, pelanggan bertanggungjawab untuk menggantikan atau memperbaiki peralatan yang rosak itu sendiri. Untuk perkhidmatan pelanggan, hubungi TM UniFi Centre di 1 300 88 1221. 6. Bagaimana jika saya ingin memindahkan perkhidmatan UniFi saya? Adakah sebarang caj yang perlu saya bayar? Permintaan pemindahan boleh dibuat di TMpoint terpilih atau melalui TM UniFi Centre. Penyambungan semula di kawasan baru adalah tertakluk kepada kesediaan perkhidmatan. Yuran pemindahan sebanyak RM300 akan dikenakan.
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7. Saya ingin mengubah lokasi peralatan UniFi saya di pejabat saya daripada satu bilik ke bilik lain. Adakah sebarang caj tambahan yang dikenakan untuk pendawaian saya?
Ya, anda boleh berbuat demikian. Walau bagaimanapun, anda akan dikenakan caj sebanyak RM150 untuk pendawaian semula dan yuran sokongan on-site sebanyak RM50. Terdapat caj tambahan bagi tambahan panjang kabel jika ia lebih daripada apa yang disediakan di bawah proses pemasangan standard. Sila rujuk jadual di bawah. Pendawaian Pemasangan Standard (RM200)*
Caj Tambahan (jika perlu)
≤ 15m Kabel gentian FTB - BTU
> 15m Caj: RM50/5m
≤ 15m Kabel RJ45 BTU – BG – PC
> 15m Caj: RM25/5m
≤ 15m Kabel RJ11 BTU – Telefon DECT
> 15m Caj: RM15/5m
≤ 30m Raceway (casing untuk pendawaian)
> 30m Caj: RM25/5m
*Dikecualikan pada masa ini
Pemasangan Pilihan Tiang luar ke FTB melalui pendawaian di atas permukaan atau bawah tanah Pendawaian permukaan 3M Pendawaian melalui siling*
Tertakluk kepada sebut harga kontraktor. Caj hendaklah dibayar terus kepada kontraktor secara tunai.
*Caj tidak termasuk kos pemasangan pendawaian standard (Kabel gentian dalaman, RJ45 dan RJ11) yang melebihi 15 meter. Sila rujuk harga di dalam jadual pemasangan standard.
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8. Setelah saya memindahkan peralatan UniFi saya, caj tambahan dimasukkan ke dalam bil saya. Adakah sebarang resit untuk menunjukkan yang saya telah membuat bayaran?
Bagi sebarang caj pendawaian tambahan melebihi apa yang disediakan di bawah pemasangan standard, anda tidak perlu membayar terus kepada pemasang UniFi. Caj pendawaian tambahan akan dimasukkan ke dalam bil pertama anda. Walau bagaimanapun, bagi pemasangan pilihan yang melibatkan pendawaian terlindung, pendawaian melalui siling dan kabel bawah tanah terlindung, anda perlu membayar caj tambahan kepada kontraktor/pemasang UniFi terus secara tunai dan mendapat resit rasmi.
9. Saya tidak pernah menggunakan perkhidmatan telefon di pejabat saya sebelum ini dan saya akan memohon perkhidmatan UniFi. Apa yang perlu saya buat untuk memasang perkhidmatan UniFi di pejabat saya?
Anda harus memaklumkan dan berbincang dengan pihak pengurusan bangunan sebelum membuat temu janji untuk pemasangan. Periksa dengan pengurusan bangunan anda untuk memastikan talian kuprum sedia ada berfungsi dengan baik untuk pemasangan VDSL2.
10. Saya menggunakan Streamyx dan UniFi serentak di pejabat saya. Bolehkan saya menggunakan Business Gateway sebagai router Streamyx saya?
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Business Gateway hanya boleh digunakan untuk perkhidmatan UniFi. Ia tidak boleh digunakan untuk perkhidmatan Internet lain kerana sistem binaan dalamannya menggunakan platform yang berbeza.
11. Syarikat saya ingin menetapkan rangkaian menggunakan perkhidmatan UniFi. Adakah TM menyediakan perkhidmatan perangkaian?
TM hanya menyediakan pemasangan perkhidmatan UniFi di premis anda. Perangkaian boleh dibuat atas inisiatif dan perbelanjaan pelanggan sendiri.
12. Jika saya ingin membatalkan/menangguhkan temu janji untuk pemasangan, adakah caj penalti dikenakan?
Jika penangguhan atau permintaan untuk penangguhan pemasangan dibuat dalam 24 jam daripada masa temu janji, penalti sebanyak RM200 akan dikenakan. Sebarang permintaan penangguhan dibuat sekurang-kurang 24 jam SEBELUM masa temu janji tidak akan dikenakan penalti.
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HUBUNGI KAMI www.tm.com.my [email protected] TM UniFi CENTRE JUALAN & PERTANYAAN 1 300 88 1222 Isnin - Jumaat (9.00pg-9.00mlm) Sabtu (10.00pg-6.30ptg) PERKHIDMATAN PELANGGAN 1 300 88 1221 Pengurusan Akaun & Bil Isnin - Ahad (7.30pg-10.30mlm) Bantuan Teknikal 24 jam setiap hari
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Tertakluk pada terma dan syarat serta perubahan. Kadar dan maklumat yang dipaparkan adalah betul semasa dicetak dan tertakluk pada perubahan tanpa sebarang notis.
terima kasih
Terima kasih kerana melanggan pakej UniFi dari penyedia jalur lebar berkelajuan tinggi No. 1 di Malaysia.
UniFi-B/V6/07/12
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