Transcript
CUSTOMER CONCERN CODES ELECTRICAL
CHASSIS NOISE (Excluding Windnoise) Squeak/Rattle B09 Body panel/hinge N36 Cargo Area Lining N34 Manual Trans Shift Lever N38 Pedals (Brake/Gas/Clutch) N31 Floor console S09 Front seat N40 Front side door N32 Glove box door N33 Instrument panel/dashboard N59 Other squeak/rattle (excl. wind noise) N30 Overhead console N37 Rear Cargo Shelf/ Cargo Cover/ Pkg Tray S17 Rear seat N41 Rear side door N35 Roof / Headliner N57 Steering column/wheel N43 Sun/moon/convertible/roof N42 Tailgate, trunk, hatchback, rear cargo door S16 Third Row Seat N50 Vehicle exterior - front N51 Vehicle exterior - rear G09 Window squeak/rattle/scrape Noisy N17 Brakes noisy N58 Steering noisy N11 Unusual engine noise at idle/start up N12 Unusual engine noise while driving N18 Unusual transmission noise TIRES/WHEELS H62 Improper tire wear B65 Wheel/hubcap trouble LEAKS (Not including Water Leaks) L63 Brake fluid leak L65 Engine leaks oil E68 Fuel Leak/Oder F99 Insufficient fluid L68 Power steering fluid leak
BRAKES H19 Brake-ABS/Traction/ESC Troubles L63 Brake fluid leak H02 Brakes grab or lock-up N17 Brakes noisy H15 Brake pedal spongy H16 Brakes too sensitive H18 Collision Mitigation brake system H05 Excessive "brake pedal effort" required F99 Insufficient fluid H20 Other brake troubles (incl. Air Brakes) H04 Parking brake troubles H37 Trailer Brake Control H06 Vehicle pulls to left while braking H07 Vehicle pulls to right while braking N27 Vibration or shudder while braking VIBRATION N24 Steering wheel vibration/shimmy above 45 mph N23 Steering wheel vibration/shimmy below 45 mph N25 Vehicle vibrates when driving above 45 mph N22 Vehicle vibrates when driving below 45 mph N27 Vibration or shudder while braking STEERING H25 Constant pull to left H26 Constant pull to right C50 Other steering/handling & ride troubles L68 Power steering fluid leak N57 Steering column/wheel squeak/rattle H50 Power Steering Troubles H21 Steering has excessive free play/wander N58 Steering noisy H22 Steering requires extra or uneven effort H29 Steering Tilt/Telescope Function H24 Steering wheel spokes not correctly positioned when going straight SUSPENSION/RIDE H44 Harsh ride H45 Mushy ride
CLIMATE CONTROL C08 A/C Heater/Defrost Odor only at Startup C10 A/C Heater/Defrost Odor continuous C35 AC/Heater control trouble-broken/does not work C05 A/C does not work C30 A/C heater/defroster odor C02 A/C not cold enough C01 A/C slow to cool C24 A/C water leaks/condensation troubles S56 Heated/cooled seat troubles C09 Heater, defroster or A/C noise C07 Heater does not work C04 Heater not hot enough C03 Heater slow to heat C20 Other temperature control troubles C19 Register/vent adjustment troubles BACK GLASS DEFROSTING/DEFOGGING C16 Defrost/defogging uneven clearing C17 Defrost/defogging slow to clear C18 Defrost/defogging does not work WINDSHIELD DEFROSTING/DEFOGGING C12 Does not work C11 Defrost slow to clear C06 Defrost uneven/clearing SIDE WINDOW DEFROSTING/DEFOGGING C15 Does not work C13 Defrost/defogging uneven clearing C14 Defrost/defogging slow to clear CHARGING SYSTEM C31 12V BATTERY C27 Power supply troubles C26 Weak or low electrical power SPEED CONTROL A26 Disengagement troubles A27 Does not maintain a consistent speed A25 Engagement troubles A29 Adaptive Cruise Speed Control
ENGINE E29 "Check engine" light troubles E19 Engine belt slipping/squealing E20 Engine belt off/frayed/coming apart/broken D36 Engine hesitates/surges when accelerating D41 Engine hesitates/surges at steady speeds L65 Engine leaks oil D35 Excessive fuel consumption F99 Insufficient fluid E69 Low oil pressure D50 Other troubles-specific to engine function D42 Performance/engine power & acceleration L85 Undetermined engine leak N11 Unusual engine noise at idle/start up N12 Unusual engine noise while driving
STARTING D03 Engine difficult or slow to start D02 Engine Turns but would not start IDLE D13 Engine idles rough D11 Engine idles too fast D10 Engine idles too slow STALLS D21 Engine stalls FUEL SYSTEM L69 Fuel gauge troubles E68 Fuel Leak/Odor E65 Slow fuel tank fill/spit back Hybrid and Electric Vehicles D15 HV Plug in Charging System D16 HV Battery System Trouble D19 HV Inverter System Controller D20 HV Wiring Trouble
TRANSFER CASE/AXLE P82 4-Wheel/All-Wheel Drive Troubles K03 Axle vibration/shake K02 Axle whine/howl/groan K01 Transfer case troubles L91 Transfer Case Leaks K06 Driveshaft Noise / Vibration K07 Driveshaft - Other K08 Front Axle 4X4 Actuator / Vacuum Trouble K09 Halfshaft – Noise/Vibration L90 Halfshaft - Leaks K11 Power Transfer Unit (PTU) – Leaks K16 Front Axle – Noise/Vibration K17 Front Axle – Leaks K18 RDU – Noise/Vibration K19 RDU - Leaks K21 Rear Axle - Leaks
LIGHTING SYSTEM L22 Head light aim/alignment L32 Headlight Auto-sensing (Auto headlamp / Auto
Highbeam) L27 Headlight/Tail light/Brake light – Poor Appearance/Loose/Cracked L28 Headlight/Tail light/Brake light – condensation/water L31 Headlight Troubles - Adaptive (Cornering Headlamp) L25 Lights not working-interior L26 Lights not working-exterior L29 Other lighting troubles ELECTRICAL ACCESSORIES & WIRING A77 Connector Damage/Corrosion A78 Connector Disconnects A79 Connector Terminal Issues A84 Wiring Open/Splice Issues A92 Wiring Damage/Appearance A80 Elect Memory (seat/mirror/column) Difficult to set A82 Elect Memory (seat/mirror/column) Loses Memory A91 EDS Electrical Components (Fuses, Relays, Engine Block Heater, PDB,
Grommets) A94 Elec/Mech Attachment Trouble (Grounds, B+ Cables) A93 Embedded Modem L76 Universal Garage door opener WIPER/WASHER SYSTEM W07 Automatic Rain Sensing W03 Front washer troubles W05 Front wiper troubles F99 Insufficient fluid W10 Other troubles (incl. leaks) W06 Rear wiper troubles W04 Rear washer troubles W01 Washer Troubles-Heating System W02 Washer Troubles-Headlamps
INSTRUMENTATION/ ELECTRONIC DISPLAY A87 Cigar lighter/Powerpoint A35 Compass/thermometer E40 Body Electronic module L69 Fuel gauge troubles A34 Horn troubles A39 Horn Trouble – Difficult to use G32 Inst. cluster/message center G30 Odometer troubles A37 Speedometer troubles A40 Tire pressure monitoring A59 Trip comp./navigation systems L30 Turn signal troubles WARNING LIGHTS/CHIMES S39 Air bag warning light (RCM Crash Sensors) H19 Brake-ABS/Traction/ESC Troubles E29 "Check Engine" light L19 Door ajar warning light A70 Front/Rear/Side park Aid Sensors/Module A71 Front/Rear or 360 Camera A72 Auto Parking System A73 BLIS or Cross Traffic Radar A75 Adaptive Cruise Collision Warning A76 Lane Keeping and Driver Alert Systems ENTERTAINMENT SYSTEMS A04 Audio sound quality A16 CD player troubles A86 Cellular phone troubles A18 Family entertainment system A07 Other audio troubles A02 Reception quality A60 Satellite digital audio rec. sys. A06 Speaker troubles
POWERTRAIN MANUAL TRANSMISSION (MT) & CLUTCH P22 MT Clutch clatters/grabs/slips/jerks P23 MT Clutch requires too much or uneven effort P01 MT Difficult to operate shift lever, change gears L74 MT Transmission/Clutch fluid leaks P03 MT Gear grinds when shifting P24 MT Other clutch troubles P09 MT Other transmission troubles P21 MT Shifter Appearance N34 MT Shift Lever – Squeak and rattle N18 Unusual transmission noise ENGINE COOLING/LUBE SYSTEM L87 Coolant leak L65 Engine leaks oil E23 Engine overheats/radiator troubles E26 Excessive oil consumption F99 Insufficient fluid L85 Undetermined engine leak
AUTOMATIC TRANSMISSION (AT) P69 AT Gear changes take too long to complete P83 AT No forward/reverse movement in gear P67 AT Shifts occur too early, too late, too often P68 AT Shifts rough or jerky from park P66 AT Shifts rough or jerky while driving P27 AT Clutch Chatter/Grabs/Slips/Jerks L73 AT Fluid Leaks P51 AT Difficult to operate shift lever P63 AT Shifter appearance P59 AT Other transmission troubles N18 Unusual transmission noise EXHAUST SYSTEM E43 Exhaust system rust/corrosion/appearance E44 Exhaust System Troubles – Excessive Smoke E41 Unusual exhaust system odor E42 Unusual exhaust system noise Revision Date: JANUARY 2015
CUSTOMER CONCERN CODES BODY PAINT FINISH ON BODY PARTS (NOT INCLUDING TRIM/BUMPER) F11 Body rust/corrosion (not perforation) F07 Bubbles/blisters in paint F15 Detail paint or tape stripe troubles F20 Dirt in paint F13 Faded/dull paint F31 Paint Chip F32 Paint Scratch F10 Paint spray over body finish F06 Peeled paint F05 Sags/runs in paint F12 Stained/spotted paint F04 Thin/no paint R50 Underbody Rust / Corrosion F30 Uneven color/color diff. between body panels BODY PANELS-SHEET METAL B01 Body panel dents, dings B02 Body panel fits poorly B10 Door / hood / liftgate seal trouble B71 Weatherstrip Troubles B15 Body panel hard to close B04 Pick-Up cab to Box Alignment B05 Body panel hard to open B09 Body panel/hinge squeak/rattle B19 Other body panel troubles (not including trim) LATCHES/LOCKS & ANTI-THEFT L14 Anti-theft/alarm system L19 Door ajar warning trouble light L06 Ext. Door lock Controls – Manual L07 Ext. Door lock Controls - Power L08 Exterior door handle troubles N40 Front side door squeak/rattle L10 Fuel-filler door troubles L13 Ignition switch troubles L16 Int. door lock control troubles - manual L17 Int. door lock control troubles - power L18 Interior door handle troubles L23 Key Troubles L05 Keyed Ignition Switch – Troubles L09 Latch Troubles L15 Other lock/mechanism troubles N41 Rear side door squeak/rattle L20 Remote/keyless (Key fob/peps door handles) L21 Remote Start N43 Sun/moon/convertible/ roof squeak/rattle N42 Trunk, hatchback, tailgate, rear cargo door squeak/rattle
EXTERIOR ORNAMENTATION (INCLUDING BUMPERS) B06 Bumper dents, dings B08 Bumper Damage B49 Bumper Trim – Bubbles / Blisters B58 Exterior Grill Troubles B59 Exterior Applique Troubles B60 Exterior Nameplate / Badge Troubles B61 Running Board Troubles F37 Bumper dirt in paint F33 Bumper faded/dull paint B07 Bumper fits poorly F40 Bumper/Trim overspray on finish F41 Bumper /Trim peeled paint F39 Bumper rust/corrosion F34 Bumper sags/runs in paint F36 Bumper stained/spotted paint F35 Bumper thin/no paint B62 Moldings, exterior trim corroded B63 Molding, exterior trim loose/missing B64 Moldings, exterior trim poorly aligned of fit B69 Other bumper troubles B66 Other exterior trim troubles F38 Uneven color/color differences between bumper panels B65 Wheel/hubcap troubles INSTRUMENT PANEL/Dashboard B76 Instrument panel/ Consoles Faded or discolored B77 Instrument panel /Consoles soil easily/retain lint T52 Ashtray troubles B84 Blistered/bubbled/peeled T50 Cupholder troubles B85 Glove box door gaps, fits poorly, difficult to open or close N32 Glove box door squeak/rattle B88 Glove box damaged N33 Instrument panel/dash board squeak/rattle B78 Interior odor B53 Loose, poor fit, warped, wrinkled B95 Other instrument panel/console troubles B93 Steering Wheel/Column Gaps Poor Fit B81 Tears, snags, cracks
GLASS/WINDOW (GLASS & ATTACHED TRIM) C28 Window Glass Seal Troubles G02 Glass broken/chipped/cracked/distorted N43 Sun/moon/convertible/ roof squeak/rattle J03 Sun/moon/convertible/ roof troubles-fits poorly J04 Sun/moon/convertible/ roof troubles difficult to open or close G05 Window opening, closing troubles-manual G07 Window opening, closing troubles-power G09 Window squeak/rattle/scrape WATER LEAKS R04 back window R02 front side door/window R08 non-sliding rear window R03 rear side door/window R05 sliding rear window R09 sun/moon/convertible/roof R06 trunk/hatchback/liftgate/rear cargo doors R01 windshield R10 Other water leaks (sealing issues only) WIND NOISE R24 Around back window R22 Around front side door/window R13 Glass Sealing Trouble R23 Around rear side door/window R29 Around sun/moon/convertible/roof R26 Around trunk/hatchback/liftgate/rear cargo doors R21 Around windshield R30 Other wind noise (turbulence) R83 Road Noise R84 Excessive Air Vibration Noise MIRRORS M05 Exterior mirror troubles M06 Interior mirror troubles M10 Other mirror troubles
CONSOLES T52 Ashtray troubles B94 Blistered/bubbled/peeled T50 Cupholder troubles N31 Floor console squeak/rattle B76 I.P./ Consoles Faded or discolored B77 I.P./ Consoles soil easily / retain lint B54 Loose, poor fit, warped, wrinkled B95 Other instrument panel/console troubles B37 Overhead Console – Gaps/Poor Fit B38 Overhead Console - Damaged N30 Overhead console squeak/rattle P63 AT Shifter appearance P21 MT Shifter Appearance B91 Tears, snags, cracks SEATING T50 Cupholder troubles S03 Front seat loose S09 Front seat squeak/rattle S57 Headrest Adjustment – broken/not working S56 Heated/Cooled Seat Troubles S13 Lumbar Support Adjustment-Broken/not working S04 Rear seat loose S17 Rear seat squeak/rattle S06 Seat adjustment, operation troubles-front manual S15 Seat adjustment, operation troubles-front power S07 Seat adjustment troubles-rear seat S21 Seat Back Pockets - Unspecified S11 Seat Shakes S08 Third row seat loose S16 Third Row Seat squeak/rattle S59 Third Row Seat Operation – broken/not working SEAT UPHOLSTERY S53 Faded, discolored S50 Loose, poor fit, warped, wrinkled S55 Split seams S52 Tears, snags, cracks SEAT BELTS/AIR BAGS/ STEERING WHEEL TRIM S38 Air bag (SRS) troubles S39 Air bag warning light (RCM Crash Sensors) S40 Other restraint troubles S26 Seat belt buckle latching troubles S25 Seat belt coil/uncoil troubles S21 Seat belt soiled/dirty S22 Seat Belt Trouble – Lock up while driving S27 Steering wheel trim comfort / appearance / shape / feel
HEADLINING B73 Loose, poor fit, warped, wrinkled T05 Splitting Seams T51 Sun visor troubles T02 Tears, snags, cracks FLOOR MATS AND CARPETS B74 Loose, poor fit, warped, wrinkled T15 Split seams T12 Tears, snags, cracks TRUNK AND CARGO LINING B75 Loose, poor fit, warped, wrinkled T22 Tears, snags, cracks DOOR TRIM PANELS T52 Ashtray troubles B47 Blistered/bubbled/peeled B45 Faded, discolored N40 Front side door squeak/rattle B43 Loose, poor fit, warped, wrinkled N41 Rear side door squeak/rattle B50 Split seams B44 Tears, snags, cracks INTERIOR MOLDING/FASTENERS T53 Interior moldings - loose, poor fit, warped, wrinkled T55 Interior fasteners - loose, missing, poor fit, warped T54 Missing - interior moldings T07 Trim Parts Soil Easily / Retain Lint T08 Trim material – Faded / Discolored “TIRE DEFECT (TWC)” TA3 Bubble/bulge(s) in sidewall (not due to lapsplice identification or impact break) TA1 Entire or Partial Tread Separation from tire TB2 Flat tire (only applies to self sealing tires) TC8 Other (requires description) TB8 Pulls/drifts (not caused by alignment) TB7 Premature Tread Wear TB6 Slow leaks / Valve Stem Troubles TA4 Split/cracks in sidewall/tread TA2 Tire sidewall blowout or sudden air loss (not due to road hazard) TB0 Tire will not balance TB1 Spare Tire/Emergency Repair Kit/Jack Trouble TA5 Tread chunks missing TB3 Vibration (out of round will not balance)
ADMINISTRATIVE A99 Administrative, maintenance, misbuilt, etc.
Revision Date: JANUARY 2015
