Transcript
Datacard® CE870™ Instant Issuance System User’s Guide April 2013
Part No. 527260-001 Rev. C
Notice Please do not attempt to operate or repair this equipment without adequate training. Any use, operation, or repair you perform that is not in accordance with the information contained in this documentation is at your own risk.
Proprietary Notice All drawings and information herein are the property of DataCard Corporation. All unauthorized use and reproduction is prohibited.
Trademark Acknowledgments Datacard is a registered trademark and service mark of DataCard Corporation in the United States and other countries. CE870 is a trademark of DataCard Corporation. Windows is a registered trademark of Microsoft Corporation. All other product names are the property of their respective owners.
Datacard Group 11111 Bren Road West Minnetonka, MN 55343‐9015 Phone: 952‐933‐1223 Fax: 952‐933‐7971 www.datacard.com
© 2012, 2013 DataCard Corporation. All rights reserved. Printed in the United States of America.
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Compliance Statements Liability Statement The WARNING and CAUTION labels have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. Any use, operation or repair in contravention of this document is at your own risk.
Safety All Datacard® products are built to strict safety specifications in accordance with CSA/ UL60950‐1 requirements and the Low Voltage Directive 2006/95/EC. Therefore, safety issues pertaining to operation and repair of Datacard® equipment are primarily environmental and human interface. The following basic safety tips are given to ensure safe installation, operation and maintenance of Datacard® equipment. •
Connect equipment to a grounded power source. Do not defeat or bypass the ground lead.
•
Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non‐slip.
•
Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency.
•
Know the location of fire extinguishers and how to use them. ABC type extinguishers may be used on electrical fires.
•
Know local procedures for first aid and emergency assistance at the customer facility.
•
Use adequate lighting at the equipment location.
•
Maintain the recommended temperature and humidity range in the equipment area.
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Regulatory Compliance Notice for USA (FCC notice) This equipment has been tested and found to comply with the limits for Class A computing devices, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with this instruction manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Notice for Canada This Device complies with Industry Canada License‐exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device. Cet appareil est conforme avec Industrie Canada RSS standard exemptes de licence(s). Son fonctionnement est soumis aux deux conditions suivantes: 1) ce dispositif ne peut causer des interférences, et 2) cet appareil doit accepter toute interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement du dispositif.
Notice for Europe The EU Declaration of Conformity can be found on Datacard.com We hereby certify that this printer complies with EMC Directive2004/108/EC , R&TTE Directive 1999/5/EC, and the EU RoHS Directive EU Directive 2011/65/EC. This printer conforms to Class A of EN 55022 and to EN 301 489‐5. Operation of this equipment in a residential environment may possibly cause interference. In the event of interference, the users, at their own expense, will be required to take whatever measures are necessary to correct the problem.
Notice for China (Simplified Chinese) 警告
此为 A 级产品，在生活环境中， 该产品可能会造成无线电干扰。 在这种情况下，可能需要用户 对干扰采取切实可行的措施。
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Notice for Taiwan (Traditional Chinese)
Notice for Japan Japanese Voluntary Control Council for Interference (VCCI) class A statement
Korea Communications Commission (KCC) statement
California Proposition 65 Compliance WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
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Revision Log
CE870 Instant Issuance System User’s Guide Revision
Date
Description of Changes
A
August 2012
B
November 2012
Updates for Card Printer Driver release v. 4.0
C
April 2013
Updates for Card Printer Driver release v. 4.1
First release of this document
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Contents Chapter 1: Introduction ____________________________________________________________ About this Manual______________________________________________________________ Intended Audience ____________________________________________________________ Technical Support ______________________________________________________________
1 1 1 1
Chapter 2: About the System _______________________________________________________ 3 The CE Series Instant Issuance System ___________________________________________ 3 System Overview ______________________________________________________________ 4 System Components ___________________________________________________________ 5 The Printer Component (Top, Front and Right Side) ___________________________ 5 Printer Multi-Card Hopper (Optional) ________________________________________ 6 Printer Connections (Left Side) ______________________________________________ 7 The Touch Screen Component (Optional) ___________________________________ 8 The Embosser Component (Top, Front, and Right Side) _______________________ 9 Inside the Embosser ____________________________________________________ 10 Embosser Connections (Back and Left Side) _____________________________ 11 System Labels_________________________________________________________________ 12 Printer Configuration Label _________________________________________________ 12 Embosser Configuration Label______________________________________________ 13 Chapter 3: Using the System _______________________________________________________ 15 Process Cards ________________________________________________________________ 15 How the Card Travels ______________________________________________________ 16 About Secure Encryption __________________________________________________ 17 Application _______________________________________________________________ 17 Power On the System__________________________________________________________ 18 Use the Touch Screen _________________________________________________________ 18 Use the Front Panel ____________________________________________________________ 19 Power Button______________________________________________________________ 19 LCD Panel ________________________________________________________________ 19 User Button and Light ______________________________________________________ 20 Down Arrow, Up Arrow, and Enter Keys _____________________________________ 21 Ribbon Light ______________________________________________________________ 21 Card Light ________________________________________________________________ 21 Use the LCD Menus____________________________________________________________ 22 LCD Menus________________________________________________________________ 23 Pause the System__________________________________________________________ 24 Change the LCD Backlight Brightness_______________________________________ 25 View the Printer Serial Number from the LCD Menu __________________________ 27 View Card Counts from the LCD Menu _____________________________________ 28 View the Network IP Address from the LCD Menu____________________________ 31 Set Magnetic Stripe Coercivity from the LCD Menu __________________________ 34 Use the Printer Manager _______________________________________________________ 36
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Load Supplies _________________________________________________________________ 38 Load Indent Ribbon Cartridge _____________________________________________ 38 Load Topping Foil Cartridge________________________________________________ 40 Load Print Ribbon (Optional) _______________________________________________ 42 Load the Cleaning Sleeve _________________________________________________ 43 Load Cards in the Hopper _________________________________________________ 46 Single Hopper _________________________________________________________ 46 Optional Multi-Card Hopper ____________________________________________ 46 Chapter 4: System Maintenance___________________________________________________ 47 Clean the Printer ______________________________________________________________ 47 Clean the Embosser ___________________________________________________________ 48 Clean the Printhead ___________________________________________________________ 48 Run a Cleaning Card __________________________________________________________ 50 Single Hopper _____________________________________________________________ 50 Optional Multi-Hopper _____________________________________________________ 53 Prepare the Printer for Cleaning ________________________________________ 53 Clean the Printer_______________________________________________________ 54 Clean the Hopper Rollers _______________________________________________ 55 Prepare the Printer for Use ______________________________________________ 56 Chapter 5: Troubleshooting________________________________________________________ 59 Locating a Problem Within the Card Production System__________________________ 60 Locating a Problem with Basic Printer Functions _________________________________ 61 Tools for Troubleshooting ______________________________________________________ 62 Installation Problems __________________________________________________________ 63 Driver Problems _______________________________________________________________ 63 The system driver does not detect the network-connected printer ___________ 64 Driver status or Windows print queue does not provide expected data _______ 64 Card Appearance ____________________________________________________________ 65 Print Troubleshooting_______________________________________________________ 65 Indent Troubleshooting ____________________________________________________ 68 Topping Foil Troubleshooting _______________________________________________ 68 Magnetic Stripe _______________________________________________________________ 69 Using Advanced Troubleshooting Tools _________________________________________ 70 Card Jams____________________________________________________________________ 71 Printer Card Jam __________________________________________________________ 71 Embosser Card Jam _______________________________________________________ 72 Messages and Conditions _____________________________________________________ 73 Messages on the Printer LCD _______________________________________________ 73 Messages from the Card Printer Driver on the PC ____________________________ 76 Messages from Printer Manager ____________________________________________ 77 Other Messages ___________________________________________________________ 77 Respond to Messages _________________________________________________________ 77 Printer Component Messages (100-124, 149-173) ____________________________ 77 Close and lock doors __________________________________________________ 77 100: Request not supported ____________________________________________ 77
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101: Job could not complete ___________________________________________ 78 102: Card not in position________________________________________________ 78 103: Printer problem ____________________________________________________ 78 104: Critical problem ___________________________________________________ 78 105: Magstripe data error ______________________________________________ 79 106: Magstripe data not found _________________________________________ 79 107: Magstripe read data error _________________________________________ 79 108: Magstripe read no data ___________________________________________ 80 109: Print ribbon problem _______________________________________________ 80 110: Print ribbon out or missing __________________________________________ 81 111: Card not picked __________________________________________________ 81 112: Card hopper empty _______________________________________________ 81 113: Close cover to continue ___________________________________________ 81 114: Cover opened during job __________________________________________ 82 115: Wait for print temperature _________________________________________ 82 116: Magstripe not available ___________________________________________ 82 117: Reader not available ______________________________________________ 83 118: Print ribbon type problem __________________________________________ 83 119: Print ribbon not supported _________________________________________ 83 120: User paused the printer ____________________________________________ 84 121: Print ribbon not identified __________________________________________ 84 122: Magstripe format problem _________________________________________ 84 123: Insert new card____________________________________________________ 84 124: Insert same card __________________________________________________ 84 149: Option not installed________________________________________________ 85 150: Print while unlocked _______________________________________________ 85 151: Failed to lock______________________________________________________ 85 152: Insert new card side 2 up __________________________________________ 85 153: Insert same card side 2 up _________________________________________ 85 170: Insert new card side 1 up __________________________________________ 85 171: Insert same card side 1 up _________________________________________ 86 172: Insert cleaning card _______________________________________________ 86 173: Improper shutdown________________________________________________ 86 Embosser Component Messages (125-148)__________________________________ 87 125: Emboss critical error _______________________________________________ 87 126: Emboss format error _______________________________________________ 87 127: Emboss transport error _____________________________________________ 87 128: Embosser card jam ________________________________________________ 87 129: Embosser topper jam ______________________________________________ 88 130: Embosser card entry jam___________________________________________ 88 131: Embosser card exit jam ____________________________________________ 88 132: Embosser card stack full ___________________________________________ 88 133: Embosser card reject full ___________________________________________ 88 134: Indent ribbon low _________________________________________________ 89 135: Indent ribbon supplies out _________________________________________ 89
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136: Indent ribbon break _______________________________________________ 89 137: Embosser wheel error ______________________________________________ 89 138: Embosser indent error______________________________________________ 90 139: Lost card, open emboss cover _____________________________________ 90 140: Embosser not available ____________________________________________ 90 141: Close emboss cover _______________________________________________ 90 142: Emboss cover error ________________________________________________ 90 143: Topping foil problem_______________________________________________ 91 144: Topping foil out____________________________________________________ 91 145: Topping foil type problem__________________________________________ 91 146: Topping foil support err. ____________________________________________ 91 147: Topping foil no tag found __________________________________________ 91 148: Topping foil low ___________________________________________________ 91 Driver-Only Messages ______________________________________________________ 92 500: The printer is not available _________________________________________ 92 501: The printer connection was lost ____________________________________ 92 502: The card data is missing or is not usable_____________________________ 92 504: The card data is missing or is not usable_____________________________ 92 505: USB communication issue __________________________________________ 93 506: A card is currently processing ______________________________________ 93 507: The printer is unlocked _____________________________________________ 93 508: The printer is shutting down ________________________________________ 93 509: The printer is offline or suspended __________________________________ 93 510: The printer is unlocked _____________________________________________ 94
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Chapter 1: Introduction
About this Manual This manual provides user information for the CE Series Instant Issuance System. The manual includes: •
An overview of printer components and options, and a description of the system label.
•
How to use the printer, including how to power the printer on and off, how to use the front panel and LCD menus, card processing basics, how to print a test card, and how to load and replace supplies.
•
How to perform routine maintenance and troubleshooting tasks.
An additional CE Series Installation and Administrator’s Guide is available for use by administrators or other professionals responsible for printing cards. Refer to the CE Series Owner’s Library CD.
Intended Audience The manual is intended for the printer operator responsible for printing cards, loading and replacing supplies, printer maintenance, and troubleshooting.
Technical Support Contact Datacard Technical Phone Support at 1‐800‐328‐3996.
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Introduction
Chapter 2: About the System This chapter introduces the Datacard® CE Series Instant Issuance System and its components.
This section describes: •
The CE Series Instant Issuance System
•
System Overview on page 4
•
System Components on page 5
•
System Labels on page 12
The CE Series Instant Issuance System This manual describes the CE Series Instant Issuance System and how to use it. Before you use the system, it must be set up and installed. In most cases, the installation will be performed by your system administrator or service provider. Please read this manual thoroughly before you use the system. It will help you learn about the features of the system and how to process cards successfully and efficiently. Each card program has specific features that are important for you to understand. Talk with your supervisor, system administrator, or other person to learn about the features of your card program. This guide provides operator information and describes how to install the system, use the various components, and perform routine tasks. An additional Installation and Administrators Guide is available for use by administrators or by professionals developing a new system for card production.
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System Overview The CE Series Instant Issuance System is used to produce on‐site financial and debit cards. Personalization includes processing magnetic stripe data, reading or programming smart cards, printing text and images, embossing, and indenting financial data. The system is designed to issue cards where the user is (called on‐demand or instant issuance). The system receives data from a PC or other computer, personalizes the card using that data, and presents a finished card. The system is a multi‐component system consisting of the following: Printer Component (Optional Multi-Card Hopper Shown)
Touch Screen Component (Optional)
Embosser Component
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Printer Component
Provides print and encoding features. Processes magnetic stripe data and programs smart card chips using secure encryption.
Touch Screen Component (Optional)
Provides an interface for user authentication and card production.
Embosser Component
Produces raised characters and numbers on the front of the card; an optional indenter can produce indented characters on the back or the front of the card.
About the System
System Components The Printer Component (Top, Front and Right Side) Single Hopper Swingarm
Front Panel
Optional Multi-Card Hopper Printer
Front Panel
Printer Supplies Access Door
Swingarm
Opens to access the printer.
Printer
Optionally prints full-color images, processes magnetic stripe data, and programs smart cards using secure encryption.
Printer Supplies Access Door
Unlock and open the supplies access door to access the printer component on the optional multi-hopper printer.
Front Panel
Includes the user button, status lights, power button, and LCD panel with navigation keys.
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Printer Multi-Card Hopper (Optional)
Multi-Card Hopper Cover
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Card Hoppers H1 through H6
The H1 through H6 hoppers hold up to 100 cards each.
Multi-Card Hopper Cover
Unlock the printer and open the access cover to load card stock.
About the System
Printer Connections (Left Side) Optional Multi-Card Hopper
Single Hopper
Printer Access Cover Lock
Printer Access Cover Lock
Power Connection Manual Advance Knob
Embosser Connection Power Connection Network Connection Manual Advance Knob
Network Connection Embosser Connection
Power Connection
Provides a plug-in receptacle for the power supply.
Manual Advance Knob
Allows you to clear a card jam and move the card in the card track.
Printer Access Cover Lock
Provides secure access to the printer.
Network Connection
Connects the printer to a network via Ethernet.
Embosser Connection
Connects the printer to the embosser using a cable from the embosser.
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The Touch Screen Component (Optional)
Touch Screen
Touch Screen Standards
Buttons with a red background require a PIN to access. Buttons with a black background are active and can be selected. Buttons with a gray background are inactive and cannot be selected.
Card Hopper Levels
View the card type and number of cards remaining in each of the hoppers inside the multi-card hopper.
Supply Levels
View the amount of indent ribbon and topping foil supplies remaining.
Printer Information
View system information including: • Model
• • • • • •
Serial number Firmware version IP address E-mail alert address Flash memory free space Printer options
For more information about the Touch Screen, see the Touch Screen User Guide.
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About the System
The Embosser Component (Top, Front, and Right Side)
Cable Guide
Printer Mounting Pins Card Transfer Area
Printer Mounting Pins
Printer Mounting Lock Embosser Supplies Access Door
Embosser Access Door Lock
Card Output Hopper
Cable Guide
Keeps data cables between the printer and embosser organized and hidden.
Printer Mounting Pins
Align the printer with the embosser.
Card Transfer Area
Receives the card from the printer component and places it in position for embossing and indenting.
Printer Mounting Lock
Secures the printer to the embosser.
Embosser Supplies Access Door
Provides access to the indent ribbon and topping foil.
Embosser Access Door Lock
Provides secure access to the embosser supplies.
Card Output Hopper
Holds up to ten completed cards.
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Inside the Embosser
Manual Advance Knob
Printer Lock Lever
Indent Ribbon Cartridge Reject Card Tray Topping Foil Cartridge
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Printer Lock Lever
Locks the printer to the embosser. Slide the lever to the right to lock the components together.
Manual Advance Knob
Allows you to clear a card jam and move the card in the card track.
Indent Ribbon Cartridge
Holds the indent ribbon supply.
Reject Card Tray
Holds up to five unfinished cards or cards that were not processed properly.
Topping Foil Cartridge
Holds the topping foil supply.
About the System
Embosser Connections (Back and Left Side)
Power Connection Security Lock Option
Security Lock Option
Receptacle for a cable style lock, such as a Kensington® lock.
Power Connection
Plug for the embosser power supply.
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System Labels There are two labels on the system: the printer configuration label and the embosser configuration label. The following section describes the labels, where to find them, and how to read them.
Printer Configuration Label The printer configuration label is located on the left‐hand side of the printer swingarm (and under the printer supplies access door with the optional multi‐ hopper). To view the label, unlock the printer and press the silver button on top of the printer. The swingarm is spring‐loaded and opens when the button is released.
Single Hopper
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Optional Multi-Hopper
About the System
The printer configuration label shows the printer name, configuration, date and country of assembly, and the MAC address to use when the printer is connected using an Ethernet network. The printer configuration label provides information that is useful when requesting service. It also helps you know which components are installed. If components are installed by the dealer or sales group, the information for those items is on the label.
Embosser Configuration Label The embosser configuration label is located inside the embosser on the lower enclosure. To view the label, unlock and open the embosser supplies access door and locate the label inside.
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The embosser configuration label shows the embosser name, configuration, and date and country of assembly. The embosser configuration label provides information that is useful when requesting service. It also helps you know which components are installed. If components are installed by the dealer or sales group, the information for those items is on the label.
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About the System
Chapter 3: Using the System This section details information about how the card travels through the system, how the data is received and processed, and how to use the features of the system, such as the optional Touch Screen and the printer’s front panel.
This section describes how to: •
Process Cards
•
Use the Touch Screen on page 18
•
Use the Front Panel on page 19
•
Use the LCD Menus on page 22
•
Use the Printer Manager on page 36
•
Load Supplies on page 38
Process Cards The software used to enter card data is called a server‐based print director. In most cases, this is a custom application developed specifically for your organization. The software is designed to send card data to the card personalization system. The data is received and the card can be accessed and produced from the software or from the system’s optional Touch Screen. The Touch Screen uses the Datacard Personalization Manager (DPM) to produce the card. With DPM, you can select which hopper to pick from (with the optional multi‐card hopper), and preview your print job before producing a card. To access the features of the DPM and to produce a card, you must sign in to the Touch Screen using your unique ID and authentication number. Other software solutions (such as CardWizard) do not use DPM and do not use the Touch Screen. Contact your system administrator for details on processing cards with your system’s configuration.
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How the Card Travels Card processing can be a two‐step process. The first step is sending the card to print from the PC. The second optional step processes the card through the Touch Screen. After the card has been verified, the hopper pick mechanism picks a card and moves it into the printer component for processing. The Touch Screen (Optional) requires a username and authentication code to access the print queue, check status, check supplies, and select the hopper from which to print. The Multi-Card Hopper (Optional) moves the card from the selected hopper and transfers it into the printer component. The Printer encodes magnetic stripe data and processes smart card information. An image can be printed on the card or printing can be turned off for pre-printed cards. The card is transferred into the embosser component through a series of flippers. Indent data is processed first. 1. Characters are indented. 2. Indent ribbon is applied to the characters. The finished card exits the system through the card output hopper.
The card flipper turns the card over so that characters can be embossed on the front of the card. 1. Letters and numbers are embossed. 2. Topping foil is applied to the characters. 3. Optionally, the front also may be indented.
The card moves to the magnetic stripe encode area or to the smart card park station depending on the type of card selected. The encrypted data is decrypted and written to the card. When magnetic stripe and smart card functions are complete, the card is transferred to the embosser component. If the card design includes indent data and the embossing wheel includes optional indent characters, the system processes the indent data first. On entering the embosser, the card is flipped to indent characters and apply topping foil to the characters on the back of the card. If the card design includes indent characters on the front of the card, the card is turned automatically and moved
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Using the System
back to the indent module to indent and apply topping foil to the characters on the front of the card. The system then processes the emboss data. The emboss function is a two‐step process. First the characters are embossed and then topping foil is applied to those characters.
About Secure Encryption Secure encryption on the CE Series system means that all data entered is converted into a secure form of code by your software application before it is sent to the system. The system receives the encrypted data through the Datacard Personalization Manager (DPM). The DPM passes the encrypted data to the printer component. The printer decrypts the code and sends the data to the magnetic stripe or smart card chip on the card. The printer supports SSL (Secure Sockets Layer), AES‐128 (Advanced Encryption Standard), and 3DES‐112 (Triple Data Encryption Standard) encryption methods. The default setting is SSL. To change the default encryption method, see your system administrator or contact your service provider. The printer does not accept magnetic stripe or smart card data that is not encrypted. If non‐encrypted data is sent to the printer, a message displays on the printer’s LCD panel and the card is rejected.
Application The CE Series system is used with an application that processes card data and obtains the needed authorization from the financial system that manages customer accounts. In most cases, this is a centralized application, with links to the interface used at the issuance sites. The printer can be used with: •
The Datacard CardWizard financial instant issuance application. Refer to the CardWizard Administrator Guide for details.
•
A custom application, written to meet the needs of a specific organization. You can use Datacard Printer Control Language (DPCL2) to write an application to use with the CE Series system. The application must be able to: •
Lock and unlock the printer.
•
Send data that the printer can accept.
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Power On the System 1. Power on the system by pressing the power button on the front panel. 2. Wait until the system has powered on and Ready displays on the LCD panel.
Use the Touch Screen The optional touch screen allows users to interact with the card production system. From the touch screen you can view or enter the print queue, view supplies and card stock, or make any changes to the system or user authentication codes. The Home screen is the base for all touch screen activity. From here you can view the printer queue and status, check supplies, and designate the hopper from which to print. You also can unlock the system from the touch screen. For more information about the touch screen and how to use it, see the Touch Screen User Guide.
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Using the System
Use the Front Panel The front panel of the printer provides the controls you need to operate the system. The front panel controls are described in the following sections.
LCD Panel Status Lights Ribbon Cards Power Button Down Arrow
Up Enter Arrow
User Light & User Button
Power Button Use the POWER button to power the system off and on. All lights show steady amber while the system powers on. To power off the system, press the POWER button for 1 to 2 seconds until the system powers off. To power off the system while processing cards, press the button for 2 or more seconds. Cards jobs do not complete and are sent to the reject card tray.
LCD Panel The LCD panel indicates the system status. It displays the following: •
A menu system that allows you to work with the printer. Refer to “Use the LCD Menus” on page 22 for details.
•
Printer and embosser messages. Refer to “Respond to Messages” on page 77 for details.
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User Button and Light The printer’s USER button displays with a border of light that indicates the system status. Use the USER button to: •
Suspend the printer – press the USER button when the LCD panel displays Ready.
•
Clear a message – press the USER button once.
•
Clear all messages – press the USER button for 2 seconds or more.
•
See whether the system is ready, busy, or not available. Indicators include the following: Off
The system is off or suspended.
Green
The system is ready.
Flashing green
The system is busy. The light flashes slowly (every 2 seconds). or The system has a hardware error concerning the embosser. The light flashes quickly (every 1/2 second).
Amber
The system is not ready. The P OWER button was pressed to turn the printer off.
Flashing Amber The system has a problem. The light flashes at a medium rate (every second). or The system has a hardware error concerning the printer. The light flashes quickly (every 1/2 second). Color Cycle: The system is not ready. A door on Amber, Green, the system is open. The colors cycle Light Green, Off quickly (every 1/2 second). Close and Lock Doors displays on the LCD panel if no other message is present.
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Using the System
Down Arrow, Up Arrow, and Enter Keys Use the arrow keys to move through the LCD menu system and the ENTER key to make a selection. Refer to “Use the LCD Menus” on page 22 for details. The LCD panel normally displays the firmware version installed in the printer. Press the down arrow key while the LCD panel displays Ready to display additional information about the printer, including the printer model, serial number, and network IP address.
Ribbon Light The ribbon light flashes green when the indent ribbon or topping foil levels are low or out, or when there is a problem concerning supplies. Off
Ribbon is okay.
Flashing Green
The ribbon is low. The light flashes slowly (every 2 seconds). or The ribbon is out or there is a problem with supplies. The light flashes quickly (every 1/2 second).
Card Light The card light flashes green when the system has a card problem in the embosser component and flashes amber when the system has a card problem in the printer component. A message displays on the LCD panel with details of the problem when the card light is flashing quickly (every 1/2 second). Off
The cards are okay.
Flashing Green
There is a problem with the cards related to the embosser component. The light flashes quickly (every 1/2 second).
Flashing Amber
There is a problem with the cards related to the printer component. The light flashes quickly (every 1/2 second).
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Use the LCD Menus The front panel of the printer component includes an LCD panel with navigation keys. When the system is not actively processing cards, the LCD menu system is available. Refer to “Use the Front Panel” on page 19 for more information about other features of the front panel. Use the LCD menu to do the following tasks:
22
•
Pause the System on page 24
•
Change the LCD Backlight Brightness on page 25
•
View the Printer Serial Number from the LCD Menu on page 27
•
View Card Counts from the LCD Menu on page 28
•
View the Network IP Address from the LCD Menu on page 31
•
Set Magnetic Stripe Coercivity from the LCD Menu on page 34
Using the System
LCD Menus The menu system has four major branches: •
Use the Maintenance menu to run a cleaning card.
•
Use the Status menu to see settings and data about the printer.
•
Use the Configuration menu to change settings.
•
Use the Activate menu to enable and disable secure features of the printer. This menu is used only during installation or removal of the system.
HINTS & TIPS •
You can access the menu system when Ready displays on Line 1 of the LCD panel.
•
The printer returns to the Ready status after two minutes of no activity. Changes not applied are lost.
•
To leave a selection without changing the value, press the up or down arrow key to scroll to Exit and then press the ENTER key.
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Pause the System The system can be paused to prevent additional cards from being processed. A paused system completes an active print job and suspends any additional jobs from printing until it returns to a Ready status. 1. Pause the system by pressing and holding the USER button while Ready or Busy displays on line 1 of the LCD panel.
Suspended displays on line 1 of the LCD panel. An active print job (if any)
continues until it completes. Any additional card production is paused.
2. Return the system to a Ready status by pressing and holding the USER button.
Ready displays on line 1 of the LCD panel. The printer is available to print cards
again.
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Using the System
Change the LCD Backlight Brightness Begin with the printer displaying Ready. The USER button shows steady green. 1. Enter the menu system. A. Press and hold the USER button.
Suspended displays on line 1 of the LCD panel. B. Press the E NTER key to enter the menu system.
2. Access the LCD backlight option. A. Press the down arrow key until Configuration displays on line 2 of the LCD
panel. B. Press the E NTER key to enter the Configuration menu.
LCD backlight displays on line 2 of the LCD panel. C. Press the E NTER key to select LCD backlight.
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3. Select LCD Backlight level. A. Press the Down arrow key to lower the light level.
Or Press the Up arrow key to increase the light level. B. When the light is at the desired level, press the ENTER key.
The printer saves the settings and returns to the Configuration menu. 4. Exit the menu system. A. Press an arrow key repeatedly until Exit displays on line 2 of the LCD panel. B. Press the E NTER key to exit the Configuration menu.
C. Press an arrow key repeatedly until Exit displays on line 2 of the LCD
panel. D. Press the E NTER key to exit the Main menu.
5. Press the USER button.
When Ready displays on line 1 of the LCD panel, the printer is available to print cards.
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Using the System
View the Printer Serial Number from the LCD Menu Begin with the printer displaying Ready. The USER button shows steady green. 1. Enter the menu system. A. Press and hold the USER button.
Suspended displays on line 1 of the LCD panel. B. Press the E NTER key to enter the menu system.
2. View the Serial Number. A. Press the down arrow key until Status displays. B. Press the E NTER key to enter the Status menu.
C. Serial Number is the first choice on the menu. Press the ENTER key to
display the printer serial number.
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3. Exit the menu system. A. Press an arrow key repeatedly until Exit displays on line 2 of the LCD panel. B. Press the E NTER key to exit the Configuration menu.
C. Press an arrow key repeatedly until Exit displays on line 2 of the LCD panel. D. Press the E NTER key to exit the Main menu.
4. Press the USER button.
When Ready displays on line 1 of the LCD panel, the printer is available to print cards.
View Card Counts from the LCD Menu Begin with the printer displaying Ready. The USER button shows steady green. 1. Enter the menu system. A. Press and hold the USER button.
Suspended displays on line 1 of the LCD panel.
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Using the System
B. Press the E NTER key to enter the menu system.
2. Enter the Card Count menu. A. Press the down arrow key until Status displays on line 2 of the LCD panel. B. Press the E NTER key to enter the Status menu.
C. Press the down arrow until Card Counters displays on line 2 of the LCD
panel. D. Press the E NTER key to enter the Card Counters menu. E. Press the down arrow until Card Count displays on line 2 of the LCD panel.
F. Press the E NTER key to enter the Card Count menu. 3. View the Card Count. A. Press the E NTER key to view the total number of cards picked on the
system.
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B. View the Completed Card count. i.
Press the E NTER key to display Completed Card on line 2 of the LCD panel. Press the ENTER key again to view the Completed Card count.
ii. Press the E NTER key to display Rejected Cards on line 2 of the LCD panel. Press the ENTER key again to view the Rejected Cards count. iii. Press the E NTER key to display Lost Cards on line 2 of the LCD panel. Press the E NTER key again to view the Lost Cards count. iv. Press the Enter key until Exit displays on line 2 of the LCD panel. Press the E NTER key again to exit to the Card Counters menu. 4. Exit the menu system. A. Press an arrow key repeatedly until Exit displays on line 2 of the LCD panel. B. Press the E NTER key to exit the Status menu.
C. Press an arrow key repeatedly until Exit displays on line 2 of the LCD panel. D. Press the E NTER key to exit the Main menu.
5. Press the USER button.
When Ready displays on line 1 of the LCD panel, the printer is available to print cards.
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Using the System
View the Network IP Address from the LCD Menu The printer can display the IP address it uses when connected to the network. It also displays the subnet mask and gateway address. Begin with the printer connected to the network and displaying Ready. The USER button shows steady green. 1. Enter the menu system. A. Press and hold the USER button.
Suspended displays on line 1 of the LCD panel. B. Press the E NTER key to enter the menu system.
2. Enter the Network Status and IP Address menu. A. Press the down arrow key until Status displays on line 2 of the LCD panel. B. Press the E NTER key to enter the Status menu.
C. Press the down arrow key until Network Status displays on line 2 of the LCD
panel. D. Press the E NTER key to enter the Network Status menu.
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3. View network information. A. View IP Address. i.
Press the down arrow key until IP Address displays on line 2 of the LCD panel.
ii. Press the E NTER key to display the printer IP address.
B. View Subnet Mask. i.
Press the E NTER key to return to the Network Status menu. Subnet Mask displays on line 2 of the LCD panel.
ii. Press the E NTER key to display the printer subnet mask.
C. View Gateway Address. i.
Press the E NTER key to return to the Network Status menu. Gateway Address displays on line 2 of the LCD panel.
ii. Press the E NTER key to display the printer gateway address.
4. Exit the menu system. A. Press an arrow key repeatedly until Exit displays on line 2 of the LCD panel. B. Press the E NTER key to exit the Network Status menu.
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Using the System
C. Press an arrow key repeatedly to display Exit on line 2 of the LCD panel. D. Press the E NTER key to exit the Status menu.
E. Press an arrow key repeatedly to display Exit on line 2 of the LCD panel. F. Press the E NTER key to exit the Main menu.
5. Press the USER button.
When Ready displays on line 1 of the LCD panel, the printer is available to print cards.
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Set Magnetic Stripe Coercivity from the LCD Menu The setting for coercivity can be changed from the LCD panel, if needed. Usually, coercivity is a system‐wide decision and does not change. 1. Enter the menu system. A. Press and hold the USER button.
Suspended displays on line 1 of the LCD panel. B. Press the E NTER key to enter the menu system.
C. Press the down arrow key until Configuration displays on line 2 of the LCD
panel. D. Press the E NTER key to enter the Configuration menu.
2. Set Magnetic Stripe Coercivity. A. Press the down arrow key until Magstripe displays on line 2 of the LCD
panel. B. Press the E NTER key to enter the Magstripe menu.
C. Press the down arrow key until Coercivity displays on line 2 of the LCD
panel.
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Using the System
D. Press the E NTER key to enter the Coercivity menu.
i.
Press an arrow key to display the intended coercivity.
ii. Press the E NTER key. Apply displays on line 2 of the LCD panel.
iii. Press the Enter key to save the value. Exit displays on line 2 of the LCD
panel.
Press the E NTER key to exit the Magstripe menu. 3. Exit the menu system. A. Press an arrow key repeatedly until Exit displays on line 2 of the LCD panel. B. Press the E NTER key to exit the Configuration menu.
4. Press the USER button.
When Ready displays on line 1 of the LCD panel, the printer is ready.
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Use the Printer Manager The system includes the Printer Manager web service , which displays information about the system and card production in a web browser window. Your administrator or installer uses it to set up the advanced features of the system components and to work with a service provider when troubleshooting card production issues. For more information about specific tasks available to the end user, refer to the Installation and Administrator’s Guide. 1. Make sure that the front panel displays Ready. 2. Obtain the printer network IP address and write it down. 3. Open a web browser on the PC. 4. In the Address area of the browser, enter the following:
https://printer IP address For example: https://123.1.23.123 where 123.1.23.123 is replaced by the printer IP address. 5. Press the E NTER key
If the browser indicates a problem with the website security certificate, select Continue to this Website (Not Recommended). If you are using the optional Card Printer Driver, do the following to access the Printer Manager: • Open the Printer Properties window and select the Printer Status tab. • Click Configure Printer to launch the Printer Manager in your default browser. 6. Select the language in which to display the Printer Manager session from the
left‐hand column.
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Using the System
7. In the PLEASE LOG IN area
select a Username and enter a password (if required). A. Select a Username that
best matches your job responsibility. Options are: •
WebUser
•
WebAdmin
•
WebService
B. Enter a password (if required). 8. Click LOG IN.
HINTS & TIPS •
If the browser cannot connect to the printer, make sure that the front panel of the printer displays Ready on the LCD panel.
•
The Printer Manager contains a hover‐text feature that shows help information when the cursor hovers over the setting in the description column.
•
For security, use the Log Out option in Printer Manager and close the browser after logging out.
•
If you change any settings in the Printer Manager, you can return to the default values by pressing Restore Default on the option pages.
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Load Supplies Embossing supplies include topping foil and indent ribbon. The topping foil is applied to the embossed characters and can be applied to up to five lines of characters. The indent ribbon is used to apply black or white color to a single line of indented characters. The printer supplies include a cleaning sleeve and an optional print ribbon. If the embosser supplies are pre‐loaded into their cartridges, install the cartridges into the embosser component.
Load Indent Ribbon Cartridge 1. Prepare indent ribbon cartridge
and indent roll. A. Unlock and open the
embosser supplies access door and remove the indent ribbon cartridge from the embosser. The indent ribbon cartridge is on the right. B. Place the indent ribbon
IMPORTANT! Do not separate.
cartridge on a flat surface with the spindles facing up. C. Remove the indent roll from its package.
IMPORTANT! Do not separate the take up spool away from the supply spool. 2. Secure the supply spool into the
spindle. A. Match the keyed pattern of
the supply spool hub with the left side spindle. B. Push the supply spool into
the spindle until it clicks securely into place.
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Using the System
3. Prepare the ribbon for routing. A. Roll up one full turn of
indent ribbon on the take‐up spool. B. Roll out a slack length of
indent ribbon from the supply spool. 4. Route the ribbon around the
rollers on the indent ribbon cartridge. IMPORTANT! Do not twist the ribbon while routing. 5. Secure the take‐up spool into
the spindle. A. Match the keyed pattern of
the take‐up spool hub with the right‐side spindle. B. Push the take‐up spool into
the spindle until it clicks securely into place. 6. Turn the take‐up spool one full
turn clockwise to take up ribbon slack. 7. Replace the indent ribbon cartridge
The emboss and indent ribbon cartridges are not interchangeable; they fit only into the designated cartridge area. A. Hold the cartridge by its handle. B. Align the cartridge with the guides
inside the embosser. C. Slide the cartridge in until it clicks and
stops. 8. Close and lock the embosser supplies access door.
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Load Topping Foil Cartridge 1. Prepare the topping foil cartridge and topping roll. A. Unlock and open the embosser supplies access door and remove the
topping foil cartridge. The topping foil cartridge is on the left. B. Place the topping foil cartridge on a flat surface with the spindles facing
up. C. Remove the topping foil from its package. 2. Secure the supply spool into the spindle. A. Match the keyed pattern of the supply spool hub with the right‐side
spindle. B. Push the supply spool into the spindle until it clicks securely into place.
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Using the System
3. Roll out and route the foil around the rollers on the topper foil cartridge. 4. Secure the take‐up spool into the spindle. A. Match the keyed pattern of the take‐up spool hub with the left side
spindle. B. Push the take‐up spool into the spindle until it clicks securely into place. 5. Turn the take‐up spool one full turn counterclockwise to take up foil slack.
6. Replace the topping foil cartridge.
The emboss and indent ribbon cartridges are not interchangeable; they fit only into the designated cartridge area. A. Hold the cartridge by its handle. B. Align the top of the cartridge with the
guides inside the embosser. C. Slide the cartridge in until it clicks and
stops. 7. Close and lock the embosser supplies access
door.
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Load Print Ribbon (Optional) The printer uses print ribbon for optional color printing. If your printer is equipped with the optional printhead, load the ribbon when you install the printer and when the ribbon runs out. 1. Remove the print ribbon cartridge. A. Unlock the printer (and open the printer supplies access door on the
optional multi‐card hopper). B. Open the printer swingarm and remove the print ribbon cartridge. 2. Load ribbon. A. Load a full roll of print ribbon onto the spindle closest to the cartridge
handle. B. Place the empty spool on the spindle with the black gear. C. Wind the empty spool counterclockwise one full turn.
3. Load the cleaning sleeve. Refer to “Load the Cleaning Sleeve” on page 43. 4. Replace the print ribbon cartridge. 5. Close the printer cover (and the supplies access door on the optional multi‐
card hopper) and lock the printer.
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Using the System
Load the Cleaning Sleeve The printer component uses a replaceable cleaning sleeve to clean dust or lint from the cleaning rollers that clean the surface of the card stock. 1. Unlock the printer (and open the printer supplies access door on the optional
multi‐card hopper).
Unlock
Printer Supplies Access Door
2. Press the silver button and open the printer swingarm.
Silver Button
3. Prepare the print ribbon cartridge. CE870 User’s Guide
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A. Remove the print ribbon cartridge from the printer.
B. Remove the cleaning roller spindle from the ribbon cartridge and slide the
spindle into the cleaning sleeve. C. Place the spindle with the cleaning sleeve onto the ribbon cartridge. D. Remove the protective wrapper from the cleaning sleeve.
Print Ribbon Cartridge Protective Wrapper Cleaning Roller Spindle
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Using the System
4. Reinstall the ribbon cartridge and close the printer swingarm.
5. Close the printer cover (and the supplies access door on the optional multi‐
card hopper) and lock the printer.
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Load Cards in the Hopper Single Hopper 1. Unlock the printer and open the
hopper. 2. Load the cards into the input
hopper. (Fan the cards before placing them into the hopper— optional.) •
Insert magnetic stripe cards with the stripe down and toward the right side of the input hopper.
•
Insert smart cards with the smart card chip on top toward the back of the hopper.
3. Close the hopper and lock the printer when you finish loading cards.
Optional Multi-Card Hopper 1. Unlock the printer and open
the multi‐card hopper. 2. The input hoppers are
labeled H1 through H6. Load up to 100 cards into each hopper. (Fan the cards before placing them into the hopper—optional). •
Insert magnetic stripe cards with the stripe down and toward the right side of the input hopper.
•
Insert smart cards with the smart card chip on top toward the back of the hopper.
3. Close the multi‐card hopper and lock the printer when you finish loading
cards.
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Using the System
Chapter 4: System Maintenance The CE Series Instant Issuance System is designed to be easy to maintain. Instruct system operators in routine maintenance tasks.
This section includes the following: •
Clean the Printer
•
Clean the Embosser on page 48
•
Clean the Printhead on page 48
•
Run a Cleaning Card on page 50
Clean the Printer Do the following to keep the printer component of the system clean and in good operation. •
Run a cleaning card and replace the cleaning sleeve in the printer component after every 250 cards processed or every 6 months.
•
Keep the surface and area around the printer clean and free of environmental contaminants such as dust and moisture.
•
Never clean the surface of the printer with abrasive chemicals or cleansers.
•
Keep the area around the printer free of obstructions that may limit ventilation or access to components.
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Clean the Embosser Do the following to keep the embosser component of the system clean and in good operation. •
Keep the surface and area around the embosser clean and free of environmental contaminants such as dust and moisture.
•
Never clean the surface of the embosser with abrasive chemicals or cleansers.
•
Keep the area around the embosser free of obstructions that may limit ventilation or access to components.
Clean the Printhead Clean the printhead for optimal color printing when: •
The printhead is replaced.
•
There are unprinted lines on a card. This usually indicates dirt or contaminants on the printhead.
•
The printhead is touched accidentally. Oils from hands can affect print quality and damage the printhead.
To clean the printhead, do the following: 1. Press and hold the power button on the front panel to power off the printer. 2. Remove the print ribbon cartridge. A. Unlock the printer (and open the printer supplies access door with the
optional multi‐card hopper). B. Open the printer cover and remove the print ribbon cartridge. 3. Use the cleaning swab. A. Open and remove the cleaning swab from its
package. B. Using gentle pressure, move the cleaning swab
back and forth along the full length of the printhead edge until it is completely clean.
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System Maintenance
4. Replace the print ribbon cartridge. Avoid bumping the printhead when
installing the print ribbon cartridge. 5. Close the printer cover (and the supplies access door with the optional multi‐
card hopper) and lock the printer. 6. Power on the printer.
HINTS & TIPS •
Avoid touching the printhead edge with your fingers. Contamination due to skin oils eventually can damage the printhead.
•
Avoid touching the printing edge of the printhead cartridge with any sharp objects that can permanently damage the printhead.
•
Use only the cleaning swab to clean the printhead. Other materials can stick to the printhead and cause damage.
•
Use a cleaning swab one time only and discard it after cleaning the printhead.
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Run a Cleaning Card Run a cleaning card to clean debris from the inside of the printer system. The cleaning card can remove most contaminants from the print system. Run a cleaning card after every 250 cards processed by the printer system or every 6 months. Begin with the printer displaying Ready. The USER button shows steady green.
Single Hopper 1. Remove the cleaning sleeve. A. Unlock the printer. B. Open the printer cover and remove
the print ribbon cartridge. C. Remove the cleaning sleeve. D. Replace the ribbon cartridge and
close the cover. E. Open the input hopper and remove
any unprinted cards. F. Open the cleaning card package and remove the cleaning card. G. Load the cleaning card in the input hopper. (Plan to clean the printer
immediately. The cleaning card dries out if it is out of its package for more than a few minutes.) H. Close the input hopper and lock the printer. The front panel displays Ready
and the USER button shows steady green.
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System Maintenance
2. Enter the menu system. A. Press the USER button.
Suspended displays on line 1 of the LCD panel. B. Press the E NTER key to enter the menu system.
3. Enter the Cleaning Card menu. A. Press the down arrow key until Maintenance displays on line 2 of the LCD
panel. B. Press the E NTER key to enter the Maintenance menu.
C. Press the down arrow key until Cleaning Card displays on line 2 of the LCD
panel. D. Press the E NTER key to enter the Cleaning Card menu.
4. Run the cleaning card. A. Press the down arrow key until Start displays on line 2 of the LCD panel.
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B. Press the E NTER key to display Insert cleaning card on the LCD panel. Press
the USER button to start the cleaning cycle.
The printer moves the cleaning card through the printer and embosser and ejects it in the card output hopper of the embosser. C. Remove the used cleaning card. Wait a few minutes for the rollers to dry. 5. Prepare the printer for use. A. Unlock the printer. B. Open the input hopper and replace the unprinted cards. C. Open the printer cover and remove the print ribbon cartridge. D. Place a new cleaning sleeve on the print
ribbon cartridge and remove the protective cover. E. Return the print ribbon cartridge into
the printer component. F. Close the printer cover and lock the
printer. The LCD printer panel displays Ready and the printer is available to print cards again.
G. Discard the used cleaning card and cleaning sleeve.
HINTS & TIPS
52
•
Use the cleaning card and cleaning sleeve one time only.
•
Change the cleaning sleeve each time you clean the printer or change the print ribbon.
System Maintenance
Optional Multi-Hopper Cleaning a printer equipped with the optional multi‐card hopper involves two steps: cleaning the printer and cleaning the hopper rollers. Prepare the Printer for Cleaning 1. Power on the printer. 2. Unlock the printer and open the printer supplies access door 3. Open the printer cover and remove the
print ribbon cartridge. 4. Remove the cleaning sleeve from the
ribbon cartridge. 5. Replace the ribbon cartridge in the
printer and close the cover and the printer supplies access door.
6. Open the multi‐hopper door and
remove any unprinted cards. 7. Open the cleaning card package,
remove the cards, and insert the cleaning cards into the hoppers. (Plan to run the cleaning cards immediately. The cleaning cards dry out if they are out of the package for more than a few minutes.) 8. Close the multi‐hopper door and lock the printer. The front panel displays Ready and the USER button shows steady green.
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Clean the Printer 1. Enter the menu system. A. Press the USER button.
Suspended displays on line 1 of the LCD panel. B. Press the E NTER key to enter the menu system.
2. Enter the Cleaning Card menu. A. Press the down arrow key until Maintenance displays on line 2 of the LCD
panel. B. Press the E NTER key to enter the Maintenance menu.
C. Press the down arrow key until Cleaning Card displays on line 2 of the LCD
panel. D. Press the E NTER key to enter the Cleaning Card menu.
3. Printer displays on line 2 of the LCD panel. Press the E NTER key.
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System Maintenance
4. Start displays on line 2 of the LCD panel. Press the ENTER key to start the
cleaning process.
5. Insert cleaning card displays on the LCD panel. Press the USER button to start
the cleaning cycle.
The printer picks the cleaning card from hopper 2 and moves it through the printer and embosser and ejects it in the card output hopper of the embosser. The printer returns to Ready with the cleaning cycle completes. Clean the Hopper Rollers 1. Access the LCD menu system and enter the Cleaning Card menu.
2. Select the hoppers for cleaning. A. Press the down arrow key until Hopper displays on line 2 of the LCD panel. B. Press the E NTER key to enter the Hopper menu.
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C. Press the down arrow key and choose All to clean hoppers H1, H3, H4, H5, and H6. (Or, continue pressing down to select hoppers 1 through 6 to
clean a hopper individually.
3. Press the E NTER key to start the cleaning process.
The printer moves the cleaning cards back and forth across the hopper rollers several times and then ejects the cleaning cards back into the hoppers. The printer returns to Ready when the cleaning cycle completes. Prepare the Printer for Use 1. Unlock the printer and open the multi‐hopper door. 2. Remove the used cleaning cards from the hoppers. Wait a few minutes for the
rollers to dry. 3. Replace the unprinted cards in the input hoppers. 4. Open the printer supplies access door and the printer cover. Remove the print
ribbon cartridge. 5. Install a new cleaning sleeve on the print
ribbon cartridge, and remove the protective cover. 6. Return the print ribbon cartridge into the
printer component. 7. Close the printer cover and printer supplies
access door.
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System Maintenance
8. Lock the printer.
The printer returns to Ready and is available to print cards again.
9. Discard the used cleaning cards and cleaning sleeve.
Hints & Tips •
Use the cleaning card and cleaning sleeve one time only.
•
Change the cleaning sleeve each time you clean the printer or change the print ribbon.
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System Maintenance
Chapter 5: Troubleshooting This chapter details user procedures to recover from errors that may occur with the system.
Use the following information to help you identify and fix basic issues that can occur when printing. •
Locating a Problem Within the Card Production System on page 60
•
Locating a Problem with Basic Printer Functions on page 61
•
Tools for Troubleshooting on page 62
•
Installation Problems on page 63
•
Driver Problems on page 63
•
Card Appearance on page 65
•
Magnetic Stripe on page 69
•
Using Advanced Troubleshooting Tools on page 70
•
Card Jams on page 71
•
Messages and Conditions on page 73
•
Respond to Messages on page 77
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Locating a Problem Within the Card Production System If any one of the following components does not work properly, your card printing can be affected. •
The Card Printer Driver (Optional) The optional Card Printer Driver may be provided in a CD folder included in the shipping carton. If the CD is not available, contact Datacard Technical Support.
•
Card production software Card production software formats the types of data used to print cards. Make sure that the card production software features implemented work with the printer you have. If you do not use card production software, make sure that the software you use supports the requirements for creating cards. If you use magnetic stripe data, use an application that saves text as text and not as a graphic. (For example, Microsoft Paint only saves graphic data, while Adobe Photoshop saves both graphic and text data.) Fonts and escapes require text be sent from the application as text.
•
Printer plug‐in Card production software might require a printer plug‐in, which takes the data in the card production software and makes it available in the form the optional driver can use.
•
Other components of the system An ID or badge system usually includes a camera to take photos, and may include other capture devices for biometric data. Using and maintaining these components is important to the quality of cards you produce.
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Troubleshooting
Locating a Problem with Basic Printer Functions The printer, embosser, and software applications work together to produce cards. If the system is not working as you expect, follow these steps, in the order listed, to isolate the source of the issue before contacting your service provider. 1. Check that the power cables are connected to both the printer and embosser. 2. Check that all network cables between the printer, embosser, and network
are connected. 3. Power on the printer. Make sure that Ready displays on the front panel within
1 minute. •
If the printer powers on correctly, continue to step 4.
•
If the printer powers on but does not display Ready, the printer is not working properly.
•
If the printer does not power on, make sure the power source is functioning by doing one of the following: •
Remove the printer power cord from the outlet and connect it to another outlet.
•
Remove the power cord from the printer and connect it to another device, such as a light, and then connect it to the same outlet.
•
If the power source is functioning correctly, request service for the printer from your system administrator.
•
If the power source isn’t functioning, replace it and begin with step 1.
4. Print a test card. Contact your system administrator to run a test card from
Printer Manager. •
If the test card prints, the printer is working correctly.
•
If the test card does not print, the printer is not working correctly. Request service for the printer from your system administrator.
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5. If you use the Card Printer Driver, print a driver sample card. •
If the sample card prints, the printer and driver are working correctly. Continue to step 6.
•
If the sample card does not print, the printer and driver have a communication problem. Determine the cause of the problem and try the sample card again.
If you are not using the driver, ask your service provider or software provider for assistance. 6. Print a card using your card production software. •
If the card prints, the driver is working successfully with the card production software. Troubleshoot the card design.
•
If the card does not print, check the following: •
Is the correct printer selected in the Print Setup or Print dialog in the application?
•
If the printer produced a blank card, check the page size specified in your application.
•
If the card causes an error, the card might have a type of data the printer does not support.
Tools for Troubleshooting The tools for troubleshooting a problem include the supplies and equipment you use to print cards:
62
•
Blank cards to print, used at several stages of troubleshooting
•
Print ribbon (for optional color printing)
•
Indent ribbon and topping foil
•
Cleaning supplies, especially printer cleaning cards and a cleaning swab
Troubleshooting
Installation Problems This section describes issues that could prevent a successful installation and provides recommended solutions to those issues. Problem
Solution
The network cable is loose.
Reconnect the data cable to the network port and the printer. Restart the printer.
The Status page of Printer Properties shows the printer is not available, but the printer shows “Ready” on the LCD panel.
Follow your network troubleshooting procedures to isolate and test each component of the computerto-printer communication link. Suggestions: • Check the computer-to-network connection by accessing a network resource, such as a network drive. • The network administrator can check communication between a server and the printer. • Make sure that the user is logged in to the network.
The printer is not configured with the correct network address
Make sure that the server name or IP address has been entered in the Port Settings or Configure Port dialog box on the computer. For more information on retrieving the printer’s IP address, refer to “View the Network IP Address from the LCD Menu” on page 31. Make sure that Ready displays on the printer's LCD panel.
Driver Problems The Card Printer Driver and printer can have the following communication problems: •
The system driver does not detect the network‐connected printer on page 64.
•
Driver status or Windows print queue does not provide expected data on page 64.
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The system driver does not detect the network-connected printer Problem
Solution
The Printer Properties > Status tab shows the printer is not available.
Make sure that the current printer IP address is the same as the IP address on the Printer Properties > Ports tab. For more information on retrieving the printer’s IP address, refer to View the Network IP Address from the LCD Menu on page 31.
Message 500 appears after you send a card to print.
If this happens often, consider switching from DHCP network addressing to static IP addressing. For more information on setting the driver network communication value, refer to the Printer Manager section of the card printer’s Installation and Administrator’s Guide.
The network is not operating properly.
Check the network using another device and fix or report network problems. To check the network, print to a different (paper) printer or check the availability of network drives.
The printer is not connected to the network, or the PC is not connected to the network.
Make sure that both ends of the data cables are connected. Replace defective cables if needed.
Driver status or Windows print queue does not provide expected data
64
Problem
Solution
The Driver Sample Card or magnetic stripe test cards do not print.
Check the following: • Enable bidirectional support must be selected on Printer Properties > Ports tab to allow printing from the driver. • Print directly to printer is selected in Printer Properties. Clear the selection to allow printing of the driver sample cards.
The Ribbon Low light on the printer and the driver status do not match.
The percent remaining that causes the printer Ribbon Low light can be set using the Printer Manager. The driver display cannot be changed. As a result, the two indicators can show different data.
Troubleshooting
Card Appearance Card appearance problems can be caused by the print ribbon, indent ribbon, or topping foil application.
Print Troubleshooting Problem
Probable Cause
Solution
Nothing is printed on the card.
The Disable Printing option in the Card Printer Driver is set to All, Front, or Back.
Open Printing Preferences > Layout > Advanced tab and change Disable Printing to Off.
The print ribbon is loaded incorrectly.
Remove the print ribbon and install it correctly. See “Load Print Ribbon (Optional)” on page 42.
The page size was not set to ISO ID-1.
Use your card production application to access the printer’s print setup and select ISO ID-1 for its page size. The correct page size is available after choosing the printer.
Color printing on top of a black background does not appear on the card.
The black panel of the ribbon is printing over the color panels.
The printer uses the print ribbon panels in sequence; the Y panel prints first, then M, and so on. The black panel of the print ribbon is used last and will print over the color panels. For best results, change the 100% black background to a color near black, so that it prints using the YMC (color) panels of the print ribbon.
Text intended for the magnetic stripe printed on the card.
The magnetic stripe font was not applied to the text.
Refer to “Use Magnetic Stripe Fonts” in the printer’s Driver Guide.
The escape code was typed incorrectly.
Refer to “Use Magnetic Stripe Escapes” in the printer’s Driver Guide.
The text to encode was longer than one line.
Reduce the font size to keep all text on one line.
The application uses the page size in effect when a document is created. You set the page size after creating the document.
Use the page setup feature of the application to set the page size before creating the document. Consider creating a template for cards that opens at the correct page size.
Several blank cards are ejected before the full card prints.
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Problem
Probable Cause
Solution
One or more unprinted lines appear on the card.
The printhead is dirty or damaged.
Clean the printhead. See “Clean the Printhead” on page 48.
One color panel is not aligned correctly with other color panels.
The cards are slipping in the track.
Run a cleaning card. See “Run a Cleaning Card” on page 50.
The cards are not the correct size for the printer.
Use cards that meet the size requirement for the printer. Refer to the printer’s Installation and Administrator’s Guide for specifications.
Printing is blurred.
The cards have a matte, not glossy, finish.
Use cards that meet the requirements for the printer. Refer to the printer’s Installation and Administrator’s Guide for specifications.
The rollers are dirty.
Run a cleaning card. See “Run a Cleaning Card” on page 50.
The printhead is dirty.
Clean the printhead. See “Clean the Printhead” on page 48.
Unprinted cards have scratches.
Handle cards carefully. Refer to the printer’s Installation and Administrator’s Guide for more information.
Cards have embedded particles, an uneven surface, or the card edge has burrs
Use cards that meet the requirements for the printer. Refer to the printer’s Installation and Administrator’s Guide for card specifications.
The rollers are dirty or the card packaging contains debris.
Run a cleaning card. See “Run a Cleaning Card” on page 50.
The printed card has small unprinted areas.
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Troubleshooting
Problem
Probable Cause
Solution
Part of the printed image is discolored.
Cards might have fingerprints or other dirt on them.
Handle cards carefully. Refer to the printer’s Installation and Administrator’s Guide for more information.
A signature panel is located on the other side of the card.
Design the card to avoid printing photos over signature panel residue.
The rollers are dirty or the card packaging contains debris.
Run a cleaning card. See“Run a Cleaning Card” on page 50. Use cards that meet the requirements for the printer. Refer to the printer’s Installation and Administrator’s Guide for specifications. If needed, obtain a different supply of cards.
Photos look faded
The image capture system needs adjustment.
To determine optimal color settings, refer to the documentation for your image capture system and the printer’s Installation and Administrator’s Guide.
The printing is very light.
The print ribbon is loaded incorrectly.
Remove the print ribbon and install it correctly. See “Load Print Ribbon (Optional)” on page 42.
The card was previously printed and has topcoat on it.
Print only new cards. Refer to the printer’s Installation and Administrator’s Guide for card specifications.
The printhead is not installed correctly.
Contact your service provider for instructions on installing the printhead correctly.
The printhead power is too low.
Log into the Printer Manager as a WebAdmin. Open the Printer Settings > Print menu. Increase the YMCPower setting, and press the Set Current button to save your changes.
The card includes very dark areas.
Change the design to use smaller areas of dark color.
The printhead is not aligned correctly.
Contact your service provider.
Color adjustment is too dark. Using different card stock changes the appearance of printed cards.
Change the color adjustment settings.
The card shows wrinkles in darkly colored areas.
All color printing is darker than intended.
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Problem
Probable Cause
Solution
Text has broken (partly printed) characters.
The monochrome (K) power setting is balanced to print both fine text and bar codes.
If the card does not include a bar code, increase the monochrome intensity. If the card includes fine text and bar codes, change the text to improve printing. Refer to the printer’s Installation and Administrator’s Guide.
The text is formatted to print with color, and the card is being printed with monochrome ribbon.
Contact your service provider. Format text to print black so that the text is not dithered.
Printing is uneven or is missing in some areas.
The monochrome (K) power setting is too low. The cards require a different setting.
Increase the monochrome intensity. Find a balance between printing all card data and causing wrinkles.
A black-and-white image prints using the color panels.
The application is printing graphics using a tool that doesn’t render to true black and white.
Use another application, such as ID software, to create the card.
Indent Troubleshooting Problem
Probable Cause
Solution
The indent characters are very light.
The indent ribbon is loaded incorrectly or not being taken up on rollers.
Load the indent ribbon correctly. See “Load Indent Ribbon Cartridge” on page 38 for more information. Contact your system administrator if the problem continues.
Topping Foil Troubleshooting Problem
Probable Cause
Solution
The topping foil is very light.
The topping foil is loaded incorrectly.
Load the topping foil correctly. See “Load Topping Foil Cartridge” on page 40 for more information.
The topper temperature is not hot enough.
Contact your system administrator to adjust the temperature of the topper mechanism.
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Troubleshooting
Magnetic Stripe The printer uses the coercivity set using the LCD panel or Printer Manager, and the data format set using the Printer Manager. Problem
Solution
Cards are not loaded correctly.
Load cards with the magnetic stripe down and toward the right side. See “Load Cards in the Hopper” on page 46.
Cards do not have a magnetic stripe.
Load magnetic stripe cards in the multi-card hopper. If the cards have a magnetic stripe, check the quality of the cards. Change card stock if needed.
The card has dirt or damage on the magnetic stripe.
Encode and print the card again. If an error message displays again, run a cleaning card to clean the magnetic stripe head. Refer to “Run a Cleaning Card” on page 50.
The magnetic stripe on the card is low coercivity material and the High Coercivity setting is selected.
To use the cards you have, select low-coercivity encoding. See “Set Magnetic Stripe Coercivity from the LCD Menu” on page 34. To encode with high coercivity, obtain cards manufactured for high coercivity encoding.
Message 106 displays. The magnetic stripe on the card is high coercivity material and the Low Coercivity setting is selected.
To use the cards you have, select high-coercivity encoding. See “Set Magnetic Stripe Coercivity from the LCD Menu” on page 34. To encode with low coercivity, obtain cards manufactured for low coercivity encoding.
The data for this job includes characters not allowed by the magnetic stripe format selected for the track.
Cancel the current print job. Make sure that you know what data is allowed on the track. Change the data to be encoded, and resend the card job. Refer to “Magnetic Stripe Design” in the printer’s Installation and Administrator’s Guide for more information.
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Problem
Solution
The magnetic stripe data was sent in an encoding format not supported by the track.
Check the encoding format setting for the tracks by using Printer Manager. Refer to the Printer Manager’s “Printer Setting Menu” in the Installation and Administrator’s Guide. Make sure that the application is using the selected encoding format for the track. If the application and track are set to the same format, and the message appears repeatedly, contact the application provider for assistance.
The application sent track data for a track not supported by the magnetic stripe module.
Check the type of magnetic stripe option in the printer. See “System Labels” on page 12 to understand the options in your printer. If the printer label indicates a 3-track ISO module, you can send data for tracks 1, 2, and 3. If the printer label indicates a single-track JIS module, you can send data for track 1. The magnetic stripe option and cards must be capable of accepting and encoding each track of data the ID software sends.
Using Advanced Troubleshooting Tools The Printer Manager provides access to card design settings and additional troubleshooting tools. Refer to “Printer Manager” in the printer’s Installation and Administrator’s Guide for more information. Printer Manager also allows you to perform advanced troubleshooting with the guidance of your service provider.
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Troubleshooting
Card Jams To begin troubleshooting a card jam, first determine where in the system the card jam has occurred. Card jams can occur in either the printer or embosser components.
Printer Card Jam 1. Unlock and open the printer supplies access door (on the optional multi‐card
hopper). 2. Press down the silver button on the top of the printer. The swingarm is spring
loaded and opens when the button is released. 3. Remove the print ribbon cartridge. 4. Rotate the manual advance knob on the side of the printer until the jammed
card is accessible from the rollers. 5. Remove the card.
If no card jam is located in the printer, continue with “Embosser Card Jam” on page 72. 6. Close the printer swingarm (and printer supplies access door on the optional
multi‐card hopper). 7. Lock the printer.
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Embosser Card Jam 1. Unlock and open the embosser supplies access door. 2. Remove the indent ribbon and topping foil cartridges. 3. Rotate the manual advance knob inside of the embosser until the jammed
card is accessible from the rollers. 4. Remove the card. 5. Replace the indent ribbon and topping foil cartridges. 6. Close and lock the embosser supplies access door.
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Troubleshooting
Messages and Conditions When the system cannot process the card sent, it issues a condition. Conditions display on the LCD panel on the front panel. If you are using the Card Printer Driver, the driver also displays the condition as a message on the PC. Refer to the following for more information: Messages on the Printer LCD Messages from the Card Printer Driver on the PC on page 76 Messages from Printer Manager on page 77 Other Messages on page 77
Messages on the Printer LCD The printer LCD panel displays a message number and a short description for each message. All messages are associated with a print job. The printer messages focus on recovering from problems. If more than one message was issued, the next message displays after you correct the problem and press the USER button. The lights on the front panel flash while messages display on the LCD panel: •
The USER light flashes quickly (every 1/2 second) for hardware errors; green for a condition of the embosser or amber for a condition of the printer.
•
The USER light flashes amber at a medium rate (every second) for all other system problems, often accompanied by flashing supply and/or card lights.
•
The supply and card lights flash quickly (every 1/2 second); green for problems concerning the embosser and amber for problems concerning the printer.
No.
LCD Message
User Light
Supply Light
Card Light
Sound
–
Close and lock doors
Color Cycle
Off
Off
Error
100
Request not supported
Amber Flash Off
Off
Error
101
Job could not complete
Amber Flash Off
Off
Error
102
Card not in position
Amber Flash Off
Amber Flash Error
103
Printer problem
Amber Flash Off
Off
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Error
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No.
LCD Message
User Light
104
Critical problem
Amber Flash Amber Flash
Amber Flash Error
105
Magstripe data error
Amber Flash Off
Off
106
Magstripe data not found
Amber Flash Off
Amber Flash Error
107
Magstripe read data error
Amber Flash Off
Off
108
Magstripe read no data
Amber Flash Off
Amber Flash Error
109
Print ribbon problem
Amber Flash Off
Off
Off
110
Print ribbon out or missing
Amber Flash Off
Off
Warning
111
Card not picked
Amber Flash Off
Amber Flash Warning
112
Card hopper empty
Amber Flash Off
Amber Flash Warning
113
Close cover to continue
Amber Flash Off
Amber Flash Attention
114
Cover opened during job
Amber Flash Off
Off
Error
115
Wait for print temperature
Amber Flash Off
Off
Off
116
Magstripe not available
Amber Flash Off
Off
Error
117
Reader not available
Amber Flash Off
Off
Error
118
Print ribbon type problem
Amber Flash Off
Off
Off
119
Print ribbon not supported
Amber Flash Off
Off
Off
120
User paused the printer
Amber Flash Off
Off
Warning
121
Print ribbon not identified
Amber Flash Off
Off
Off
122
Magstripe format problem
Amber Flash Off
Off
Error
123
Insert new card
Amber Flash Off
Amber Flash None
124
Insert same card
Amber Flash Off
Amber Flash None
125
Emboss critical error
Green Flash
Off
Off
Error
126
Emboss format error
Green Flash
Off
Off
Error
127
Emboss transport error
Amber Flash Off
Green Flash
Error
128
Embosser card jam
Amber Flash Off
Green Flash
Error
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Supply Light
Card Light
Sound
Error
Error
Troubleshooting
No.
LCD Message
User Light
129
Embosser topper jam
130
Card Light
Sound
Amber Flash Off
Green Flash
Error
Embosser card entry jam
Amber Flash Off
Green Flash
Error
131
Embosser card exit jam
Amber Flash Off
Green Flash
Error
132
Embosser card stack full
Amber Flash Off
Green Flash
Error
133
Embosser card reject full
Amber Flash Off
Green Flash
Error
134
Indent ribbon low
Amber Flash Green Flash
Off
Warning
135
Indent ribbon supplies out
Amber Flash Green Flash
Off
Warning
136
Indent ribbon break
Amber Flash Green Flash
Off
Error
137
Embosser wheel error
Green Flash
Off
Green Flash
Error
138
Embosser indent error
Green Flash
Off
Off
Error
139
Lost card, open emboss cover
Green Flash
Off
Off
Error
140
Embosser not available
Green Flash
Off
Off
Error
141
Close emboss cover
Amber Flash Off
Off
Attention
142
Emboss cover error
Amber Flash Off
Off
Error
143
Topping foil problem
Amber Flash Green Flash
Off
Error
144
Topping foil out
Amber Flash Green Flash
Off
Error
145
Topping foil type problem
Amber Flash Green Flash
Off
Error
146
Topping foil support err.
Amber Flash Green Flash
Off
Error
147
Topping foil no tag found
Amber Flash Green Flash
Off
Error
148
Topping foil low
Amber Flash Green Flash
Off
Warning
149
Option not installed
Amber Flash Off
Off
Error
150
Print while unlocked
Amber Flash Off
Off
Error
151
Failed to lock
Amber Flash Off
Off
Error
152
Insert new card side 2 up
Amber Flash Off
Off
Warning
153
Insert same card side 2 up
Amber Flash Off
Off
Warning
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Supply Light
75
No.
LCD Message
User Light
170
Insert new card side 1 up
171
Supply Light
Card Light
Sound
Amber Flash Off
Off
Warning
Insert same card side 1 up
Amber Flash Off
Off
Warning
172
Insert Cleaning Card
Amber Flash Off
Off
Warning
173
Improper Shutdown
Amber Flash Off
Off
Warning
Messages from the Card Printer Driver on the PC
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•
The Card Printer Driver displays the same messages as those on the printer LCD panel. The messages that display on the PC provide additional information about the condition that caused the message and contain recovery instructions. Click the appropriate button in the message box to clear the message.
•
Messages display on the PC that sent the card print job.
•
If you cancel a job at the printer, the message is removed from the PC. Any additional messages for the canceled job do not display on the PC.
•
Messages might be in the background, behind the application sending the card. On some operating systems, the message appears in the status bar. Click the blinking Explorer (folder) icon in the status bar to open the message.
•
If more than one message was issued, the next message displays after you close the current message.
•
If there is more than one card printer installed on the PC, messages display one at a time. The title bar of each message shows the printer name.
•
If there is more than one card printer installed on the PC and each has issued errors, the printer driver displays the messages received, even if you cleared the error at the printer.
•
The driver can issue messages that do not display on the printer LCD panel. Refer to “Driver‐Only Messages” on page 92.
Troubleshooting
Messages from Printer Manager The Printer Manager can issue messages, which display only in the browser window. Click the Continue button in Printer Manager to continue working with the printer.
Other Messages •
The card production application you use also may display messages.
•
Other printers can cause messages if more than one model of card printer is installed.
Respond to Messages Messages can appear on the LCD of the front panel to identify various operational conditions and errors of card production on the system. •
Printer Component Messages (100‐124, 149‐173) on page 77
•
Embosser Component Messages (125‐148) on page 87
Important! Always discard damaged, rejected, or partially printed cards according to your organization’s established procedures.
Printer Component Messages (100-124, 149-173) The following messages indicate a condition in the printer. Close and lock doors A secure door is physically unlocked on the system. 1. Gently try to open all secure doors on the system. 2. Close any open door and lock the printer and/or embosser using the key.
100: Request not supported The printer does not support the personalization being requested for the card. The card will be canceled. Change the card data to match the printer’s options and settings, or print to a printer that is configured to support the personalization being requested. Press the USER button to clear the error and send the card to print again.
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101: Job could not complete The card took too much time to complete. The card will be canceled. HINTS & TIPS •
If you are connected to a network, verify the connection.
•
Ask your administrator for assistance if needed.
102: Card not in position The card is not positioned in the printer correctly. 1. Open the printer and remove the ribbon cartridge. 2. Turn the knob to remove the card. 3. Replace the ribbon cartridge and close the printer
Press the USER button on the printer and send the card to print again. 103: Printer problem The printer had an error. The card will be canceled. 1. Press the printer POWER button to power off the printer. 2. Press the POWER button again to power on the printer.
104: Critical problem The printer had a serious error. The card will be canceled. 1. Press the printer POWER button to power off the printer. 2. Request service.
The system must remain powered off.
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Troubleshooting
105: Magstripe data error The printer failed to verify that the correct magnetic stripe data was written on the card. 1. Make sure that you are using magnetic stripe cards that match the printer
settings. 2. Make sure that the cards are placed in the printer correctly.
Press the USER button on the printer and send the card to print again. HINTS & TIPS •
The card might have been turned the wrong way.
•
The card might not have a magnetic stripe.
106: Magstripe data not found The printer did not find magnetic stripe data on card. 1. Make sure that you are using magnetic stripe cards that match the printer
settings. 2. Make sure that the cards are placed in the printer correctly.
Press the USER button on the printer and send the card to print again. 107: Magstripe read data error The printer failed to read the magnetic stripe data from the card. The card will be canceled. 1. Make sure that you are using magnetic stripe cards that match the printer
settings. 2. Make sure that the cards are placed in the printer correctly.
Press the USER button on the printer and send a new card to the printer. HINTS & TIPS •
The data might use a different format than the current printer setting.
•
Ask the system administrator to verify that the card, data, and printer settings match.
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108: Magstripe read no data The printer did not find any magnetic stripe data on card. The card will be canceled. 1. Make sure that you are using magnetic stripe cards that match the printer
settings. 2. Make sure that the cards are placed in the printer correctly.
Press the USER button on the printer and send a new card to the printer. HINTS & TIPS •
The card might have been turned the wrong way.
•
The card might not have a magnetic stripe.
109: Print ribbon problem The print ribbon is not moving properly. 1. Open the printer and remove the ribbon cartridge. 2. Reposition, repair, or replace the ribbon and advance the repaired area one
full turn. 3. Replace the ribbon cartridge and close the printer.
Press the USER button on the printer and send a new card to the printer. HINTS & TIPS
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•
Remove any debris from the print area.
•
If a card is in the printer, turn the manual advance knob to move the card so that the printer can eject it.
Troubleshooting
110: Print ribbon out or missing The printer does not have usable ribbon. To complete the current card: 1. Open the printer and remove the ribbon cartridge. 2. Install a new ribbon and cleaning roller. 3. Replace the cartridge and close the printer
Press the USER button on the printer to clear the error. HINTS & TIPS Used ribbon has negative images of printed data. To keep the data confidential, follow your company policy to discard used ribbon. 111: Card not picked The printer did not pick a card. To complete the current card: For printers with an input hopper, open the input hopper, add or reposition cards, and close the hopper. For printers with single card feed, push the card in until the printer picks it. Press the USER button on the printer to clear the error. 112: Card hopper empty The printer did not detect cards in the input hopper. Add cards to the input hopper. Press the USER button on the printer to clear the error. 113: Close cover to continue The printer cover must be closed to print. Push down on the cover to latch it. Press the USER button on the printer to clear the error. HINTS & TIPS •
All access doors must be closed to process cards. Unlock, open, and close all printer doors to make sure they are closed completely.
•
Lock the system.
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114: Cover opened during job The printer cover was opened while printing. Push down on the cover to latch it. Press the USER button on the printer to clear the error. HINTS & TIPS •
All access doors must be closed to process cards. Unlock, open, and close all printer doors to make sure they are closed completely.
•
Lock the system.
115: Wait for print temperature The printer is not at the correct temperature to print the card. Printing will resume on its own. HINTS & TIPS •
Discard any incomplete cards.
•
Make sure that you have chosen the correct printer in the application. Ask the system administrator for assistance if needed.
116: Magstripe not available The printer does not have a magnetic stripe option. The card will be canceled. Remove magnetic stripe data from the card or use a printer that has a magnetic stripe option installed. Press the USER button on the printer to clear the error. HINTS & TIPS
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•
Look at the printer configuration label inside the printer component. If the label shows either “M” or “J”, the system has a magnetic stripe option that is not working. Request service.
•
To process the card without magnetic stripe processing, remove the magnetic stripe data from the card design and send it again.
Troubleshooting
117: Reader not available The printer does not support the personalization being requested for the card. The card will be canceled. Change the card data to match the printer’s options and settings or print to a printer that is configured to support the personalization being requested. HINTS & TIPS The printer component does not have a reader option. Remove the reader request from the card and send it again. 118: Print ribbon type problem The printer cannot use the ribbon installed. The card will be canceled. Use ribbon designed for this printer. HINTS & TIPS •
Purchase ribbon from your dealer or authorized reseller.
•
Check the Datacard website for newer firmware that might support new ribbon types.
119: Print ribbon not supported The printer cannot use the ribbon installed. The card will be canceled. Use ribbon designed for this printer. HINTS & TIPS •
Purchase ribbon from your dealer or authorized reseller.
•
Check the Datacard website for newer firmware that might support new ribbon types.
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120: User paused the printer The printer was paused while printing. To complete the current card press the printer’s USER button. HINTS & TIPS •
If the user pressed the button for several seconds, the card has been canceled.
•
If this message occurs often, ask your system administrator to set the button sensitivity to a lower value.
121: Print ribbon not identified The printer cannot use the ribbon installed. The card will be canceled. Use ribbon designed for this printer. HINTS & TIPS Ask your dealer or authorized reseller for a replacement. 122: Magstripe format problem The magnetic stripe data sent does not match the format set in the printer. The card will be canceled. 123: Insert new card 1. Insert a new card in the printer with side 1 facing up. 2. If the card is not immediately picked, press the printer’s USER button or
click OK. 124: Insert same card 1. Take the card from the printer. 2. Turn the card over end to end so side 2 is facing up. 3. Insert the card in the printer. 4. If the card is not immediately picked, press the printer’s USER button or
click OK.
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Troubleshooting
149: Option not installed The printer does not support the personalization being requested for the card. The card will be canceled. Change the card data to match the printer’s options and settings, or print to a printer that is configured to support the personalization being requested. 150: Print while unlocked The printer is unlocked. The card will be canceled. Make sure that all access doors are closed securely and locked. 151: Failed to lock An attempt to lock the printer failed. The card will be canceled. 1. Make sure that all access doors are closed securely. 2. Try locking the printer again.
152: Insert new card side 2 up 1. Turn a new card over end to end so side 2 is facing up. 2. Insert the card in the printer. 3. If the card is not immediately picked, press the printer’s USER button or click
OK. 153: Insert same card side 2 up 1. Take the card from the printer and turn it over end to end so side 2 is facing
up. 2. Insert the card in the printer. 3. If the card is not immediately picked, press the printer’s USER button or click
OK. 170: Insert new card side 1 up 1. Insert a new card in the printer with side 1 facing up. 2. If the card is not immediately picked, press the printer’s USER button or click
OK.
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171: Insert same card side 1 up 1. Take the card from the printer and turn it over end to end so side 1 is facing
up. 2. Insert the card in the printer. 3. If the card is not immediately picked, press the printer’s User button or click
OK. 172: Insert cleaning card 1. Insert cleaning card. 2. If the card is not immediately picked, press the printer’s USER button or click
OK. 173: Improper shutdown Always use the POWER button to power off the printer. HINTS & TIPS The system was shut down incorrectly or lost power.
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Troubleshooting
Embosser Component Messages (125-148) Messages 125‐148 indicate a condition in the embosser. 125: Emboss critical error The embosser has encountered a critical error. The card will be canceled. 1. Press the printer POWER button to power off the system. 2. Request service.
The system must remain powered off. 126: Emboss format error The emboss data sent does not match the format set in the embosser. The card will be canceled. HINTS & TIPS •
Make sure that the data sent contains the correct number of characters.
•
Ask your system administrator to make sure that all data to be embossed is encrypted.
127: Emboss transport error The card is not correctly positioned in the embosser. 1. Open the embosser and remove the supply cartridges. 2. Remove any cards found. 3. Replace the cartridges, close and lock the embosser.
128: Embosser card jam The card path is blocked in the embosser. 1. Open the embosser and remove the supply cartridges. 2. Remove any cards found. 3. Replace the cartridges, and then close and lock the embosser.
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129: Embosser topper jam The embosser topping foil is not moving properly. 1. Open the embosser and remove the topping foil cartridge. 2. Reposition, repair, or replace the topping foil. 3. Replace the cartridge, and then close and lock the embosser.
130: Embosser card entry jam The card path is blocked in the embosser. 1. Open the embosser and remove the supply cartridges. 2. Remove any cards found. 3. Replace the cartridges, and then close and lock the embosser.
HINTS & TIPS Refer to “Embosser Card Jam” on page 72 for more information. 131: Embosser card exit jam The card path is blocked in the embosser. 1. Open the embosser and remove the supply cartridges. 2. Remove any cards found. 3. Replace the cartridges, and then close and lock the embosser.
HINTS & TIPS Refer to “Embosser Card Jam” on page 72 for more information. 132: Embosser card stack full The embosser output hopper is full or blocked. Remove cards from the printer output hopper. 133: Embosser card reject full The embosser reject tray is full. 1. Open the embosser and empty the reject tray. 2. Close and lock the embosser.
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Troubleshooting
134: Indent ribbon low The indent ribbon has almost reached the end of the roll. Replace the indent ribbon soon. 135: Indent ribbon supplies out The embosser does not have usable indent ribbon. 1. Open the embosser and remove the indent ribbon cartridge. 2. Install a new indent ribbon. 3. Replace the cartridge, and then close and lock the embosser.
HINTS & TIPS Refer to “Load Indent Ribbon Cartridge” on page 38 for more information. 136: Indent ribbon break The embosser indent ribbon is not moving properly. 1. Open the embosser and remove the indent ribbon cartridge. 2. Reposition, repair, or replace the ribbon and advance the repaired area one
full turn. 3. Replace the cartridge, and then close and lock the embosser.
HINTS & TIPS Refer to “Load Indent Ribbon Cartridge” on page 38 for correct installation procedures. 137: Embosser wheel error The card path is blocked in the embosser. 1. Open the embosser and remove the supply cartridges. 2. Remove any cards found. 3. Replace the cartridges, and then close and lock the embosser.
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138: Embosser indent error The embosser indent ribbon is not moving properly. 1. Open the embosser and remove the indent ribbon cartridge. 2. Reposition, repair, or replace the ribbon and advance the repaired area one
full turn. 3. Replace the cartridge, and then close and lock the embosser.
139: Lost card, open emboss cover The card is not correctly positioned in the embosser. 1. Open the embosser and remove the supply cartridges. 2. Remove any cards found. 3. Replace the cartridges, and then close and lock the embosser.
140: Embosser not available The printer and embosser cannot communicate. The card will be canceled. 1. Make sure the data cable from the embosser to the printer is securely
plugged in. 2. Press the printer POWER button to power off the printer and embosser. 3. Press the POWER button again to power on the printer and embosser.
141: Close emboss cover The embosser, printer, or multi‐card hopper is open. Make sure that all access doors are closed securely and locked. 142: Emboss cover error The embosser, printer, or multi‐card hopper is open. Make sure that all access doors are closed securely and locked.
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143: Topping foil problem The embosser topping foil is not moving properly. The card will be canceled. 1. Open the embosser and remove the topping foil cartridge. 2. Reposition, repair, or replace the topping foil and advance the repaired area
one full turn. 3. Replace the cartridge, and then close and lock the embosser.
144: Topping foil out The embosser does not have usable topping foil. 1. Open the embosser and remove the topping foil cartridge. 2. Install new topping foil. 3. Replace the cartridge, and then close and lock the embosser.
HINTS & TIPS See “Load Topping Foil Cartridge” on page 40 for more information. 145: Topping foil type problem The embosser cannot use the topping foil installed. The card will be canceled. Use supplies designed for this printer. 146: Topping foil support err. The embosser cannot use the topping foil installed. The card will be canceled. Use supplies designed for this printer. 147: Topping foil no tag found The embosser cannot use the topping foil installed. 1. Open the embosser and remove the topping foil cartridge. 2. Install new topping foil. 3. Replace the cartridge, and then close and lock the embosser.
148: Topping foil low The topping foil has almost reached the end of the roll. Replace the topping foil soon.
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Driver-Only Messages The following messages are issued by the Card Printer Driver and display in a message box on the PC that sent the card print job. These messages do not display on the printer LCD panel. 500: The printer is not available The computer cannot communicate with the printer. To complete the current card: 1. Make sure that the printer is powered on and in the Ready state. 2. Make sure the printer is connected to the computer using a USB or network
cable, but not both. When the printer is ready, click OK. Click Cancel if you want to cancel the card 501: The printer connection was lost The computer lost communications with the printer during printing. The card will be canceled. 1. Make sure the printer is powered on. 2. Make sure the printer connection to the computer is secure.
Click OK to clear the message. 502: The card data is missing or is not usable The printer driver has detected invalid or missing data. The card will be canceled. Make sure the data being sent is formatted properly and matches the options and settings in the printer. Click OK to clear the message. 504: The card data is missing or is not usable The printer driver has detected invalid or missing data. The card will be canceled. Make sure the data being sent is formatted properly and matches the options and settings in the printer. Click OK to clear the message.
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505: USB communication issue An important driver component is not running. The card will be canceled. 1. Restart the computer. The component should start automatically. 2. If this message is displayed after restarting, notify your printer support
contact. Click OK to clear the message. 506: A card is currently processing The printer is busy processing an interactive job. The card will be canceled. Wait until the current card is complete and then try again. Click OK to clear the message. 507: The printer is unlocked The printer must be locked to print. To complete the current card make sure that all access doors are closed securely and locked. Click OK to clear the message, or click Cancel to cancel the card. 508: The printer is shutting down The printer is shutting down or resetting. The card will be canceled. When printer is powered back on, try again. Click OK to clear the message. 509: The printer is offline or suspended The printer must be online to print. To complete the current card press the printer’s USER button until the printer returns to the Ready state. Click OK to clear the message, or click Cancel to cancel the card.
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510: The printer is unlocked The printer must be locked to resume printing. Make sure that all access doors are closed securely and locked. Click OK to clear the message, or click Cancel to cancel the card.
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