Dcs Studiopro Usb And Video Extender Product Manual

Transcript

DCS StudioPRO USB and Video Extender Product Manual Thinklogical Inc. 100 Washington Street Milford, Connecticut 06460 U.S.A. Telephone (203) 647-8700 Fax (203) 783-9949 www.thinklogical.com MAN-000018 REVISION A Copyright Notice Copyright © 2007 All rights reserved. Printed in the U.S.A. Thinklogical, a subsidiary of Logical Solutions, Incorporated 100 Washington Street Milford, Connecticut 06460 U.S.A. Telephone (203) 647-8700 All trademarks and service marks are property of their respective owners. Document ID: MAN-000018 Subject: DCS StudioPRO USB and Video Extender Revision: Rev A, August 2007 MAN-000018 i REVISION A Table of Contents 1. Introduction ...................................................................................................................................... 1 1.1. Intended Application ................................................................................................................. 1 1.2. Increased Security and Efficiency ............................................................................................. 1 1.3. Laser Information...................................................................................................................... 2 2. System Features .............................................................................................................................. 3 2.1. General System Features......................................................................................................... 3 2.2. Hardware Features................................................................................................................... 3 2.2.1. Transmitter ........................................................................................................................... 4 2.2.2. Receiver ............................................................................................................................... 4 2.3. Technical Specifications ........................................................................................................... 5 3. Connecting the SPE System ........................................................................................................ 7 3.1. Overview .................................................................................................................................. 7 3.2. Contents................................................................................................................................... 8 3.3. Order of Installation Events ...................................................................................................... 8 3.3.1. Fiber Optic Cables ............................................................................................................ 9 3.3.6. AC Power Supply – PWR-000022-R (Quantity 2) ........................................................... 11 3.4. LED Status ............................................................................................................................. 12 3.4.1. Transmitter ..................................................................................................................... 12 3.4.2. Receiver ......................................................................................................................... 12 3.5. General Button Usage – DDC Select...................................................................................... 13 3.5.1. Operation of the Thinklogical DDC Modes ...................................................................... 13 4. Regulatory and Safety.................................................................................................................... 15 4.1. Safety Requirements .............................................................................................................. 15 4.1.1. Symbols Found on Product............................................................................................. 15 4.1.2. Product Serial Number.................................................................................................... 15 4.1.3. Connection to the Product............................................................................................... 15 4.2. Regulatory Compliance .......................................................................................................... 15 4.3. North America ........................................................................................................................ 16 4.4. Australia & New Zealand ........................................................................................................ 16 4.5. European Union ..................................................................................................................... 16 4.5.1. Declaration of Conformity................................................................................................ 16 4.5.2. Standards With Which the Products Comply................................................................... 17 4.6. Supplementary Information..................................................................................................... 17 5. How to Contact Us ......................................................................................................................... 19 5.1. Customer Support .................................................................................................................. 19 5.1.1. Website........................................................................................................................... 19 5.1.2. Email .............................................................................................................................. 19 5.1.3. Telephone....................................................................................................................... 19 5.1.4. Fax ................................................................................................................................. 20 5.2. Product Support...................................................................................................................... 20 5.2.1. Warranty ......................................................................................................................... 20 5.2.2. Return Authorization ....................................................................................................... 20 5.2.3. Our Address ................................................................................................................... 20 MAN-000018 ii REVISION A Appendix A Ordering Information ...................................................................................................... 21 A.1 StudioPRO Extenders ............................................................................................................ 21 A.2 Related Products - DCS StudioPRO Matrix Switch................................................................. 21 Appendix B Enclosure Dimensions ........................................................................................................ 22 MAN-000018 iii REVISION A 1. Introduction 1.1. Intended Application The StudioPRO Extender (SPE) is a fiber optic extender designed to extend USB 1.1 or USB 2.0 and DVI video signals up to 1000 meters (3280 feet) over standard duplex multimode fiber. With the SPE, all USB 1.1 or USB 2.0 peripherals can be conveniently located while operating at optimal speed. Comprised of two compact units, the SPE transmitter connects to the host computer with standard USB and DVI cables and the receiver provides four ports for connection of peripheral devices as well as video connections. External power is required for both the transmitter and receiver units and two universal power supplies are included. Plug-and-play with no adjustments makes setting up the SPE fast and easy. In addition, LEDs provide link performance at a glance. The SPE successfully and effectively delivers USB peripherals when and where you need them. Figure 1: Intended Application of StudioPRO Extender, Dual Link USB 2.0 model shown 1.2. Increased Security and Efficiency The ability to remote the CPU away from the monitor allows more control of the computer environment. Now it is possible to position the monitor or projector in any setting from office to lecture hall to boardroom while keeping the computer secure in a remote, controlled location. MAN-000018 1 REVISION A 1.3. Laser Information LASER RADIATION DO NOT VIEW DIRECTLY WITH OPTICAL INSTRUMENTS CAUTION: In order to avoid possible exposure to laser energy, it is good practice to attach the fiber optic cables prior to applying power to the StudioPRO EXTENDER. If the fiber optic cable should become disconnected, DO NOT attempt to look into the cable or the panel mounted connector. The StudioPRO Extender is designed and identified as a Class 1M LASER product. MAN-000018 2 REVISION A 2. System Features 2.1. General System Features The SPE systems are designed for high-resolution video and USB extension applications, such as remote projection centers, theaters and assembly halls, and for secure computer installations. The ability to remotely locate the CPU away from the monitor and peripherals allow more control of your computer environment. It is possible to position the monitor or projector in any setting from office to lecture hall to boardroom while keeping the computer secure in a remote, controlled location.             Extends Hi-Speed USB 1.1 connection up to 3280 feet (1000 meters) Four port Class A device Installation is Plug-and-Play, no adjustments are necessary Supports USB 1.1 low-speed /full-speed and USB 2.0 hi-speed devices Uses standard duplex multi-mode fiber optic cable LEDs provide link performance status Available with your choice of ST or SC fiber connectors Supports video resolutions up to 2048x2560 in a dual-link Support of the DVI-D interface Fully DDC2B compliant Transparent operation and functionality - no user interaction required Signal transmission via fiber optic cable - no RF interference 2.2. Hardware Features The SPE systems are self-contained and do not require user modifications. Once installed, the application simply delivers the video and USB signal clearly and consistently.      MAN-000018 Enclosed metal chassis for each Transmitter and Receiver unit One pair of components per video connection One DVI-D port for digital video signal connection External power jack Two universal AC power Adapters provided with each SPE System 3 REVISION A 2.2.1. Transmitter Figure 2: Front and Back Views of the SPE Transmitter Models 2.2.2. Receiver Figure 3: Front and Back Views of the SPE Receiver Models MAN-000018 4 REVISION A 2.3. Technical Specifications Each Logical Solutions StudioPRO Extender system is designed to the following specifications: Electrical Cable (supplied with system) USB Type A to USB Type B Cable, 6FT DVI-I Male to DVI-D Male Cable, 2M (Single Link Model Only) DVI-D Male to DVI-D Male Dual-Link Cable, 2M (Dual Link Model Only) Connectors Single-Link Receiver: DVI-D female video input (1) Fiber connectors-data (2) Fiber connectors-video (1) USB-A connectors (4) Power connector (AC adapter provided and required) (1) Dual-Link Receiver: DVI-D female video input (1) Fiber connector-data (2) Fiber connectors-video (2) USB-A connectors (4) Power connector (AC adapter provided and required) (1) Single-Link Transmitter: DVI-D female video output (2) Fiber connectors-data (2) Fiber connectors-video (1) USB-B connectors (1) Power connector (AC adapter provided and required) (1) Dual-Link Transmitter: DVI-D female video output (2) Fiber connectors-data (2) Fiber connectors-video (2) USB-B connectors (1) Power connector (AC adapter provided and required) (1) DDC Protocol Full DDC2B compliant Optical Budget 7 dB Laser Output Specifications Video Lasers meet Laser Class 1M Specifications USB laser meets Laser Class 1 Specifications. MAN-000018 5 REVISION A Optical Cable Single-Link: Two fibers for USB; Single fiber for video Dual-Link: Two fibers for USB; Two fibers for video All Fiber is multi-mode, 50 micron or 62.5 micron. (Fiber Cable is either customer-supplied or can be ordered from Thinklogical.) Operating Temperature and Humidity 0 to 50 °C (32 to 122 °F), 5 to 95% RH, non-condensing Housing Dimensions (includes rack ears) 1.64 in x 7.97 in x 5.08 in (4.2 cm x 20.2 cm x 12.9 cm) Wall-mount keyhole slot spacing: 8.469 in x 3.987 in (21.5 cm x 10.1 cm) Supply Voltage +5.0 VDC @ 600 mA MAN-000018 6 REVISION A 3. Connecting the SPE System 3.1. Overview StudioPRO Extender Connection Diagrams L3 L1 T DVI FROM CPU S INGL E L INK DVI LOCAL DIS PLAY SINGLE LINK L2 R L3 5 VDC 3 fibers P OWER US B2 .0 L1 R L2 T 5 V DC POWER USB 2 .0 DVI TO DISP LAY SINGLE LINK SPE-SL2.0 receiver SPE-SL2.0 transmitter Single Link DVI USB2.0 DVI single link Display L3 L4 DVI FROM CPU DUAL LINK L1 T DVI LOCAL DISPLAY DUAL LINK L4 L2 R 5VDC POWER USB2 .0 L3 4 fibers USB Tablet USB2.0 DVD L2 T DVI TO DISPLAY DUAL LINK L1 R 5VDC POWER USB 2.0 Keyboard/ mouse SPE-DL2.0 receiver SPE-DL2.0 transmitter Dual- Link DVI USB2.0 DVI Dual- Link Display L3 L1 T DVI FROM CPU S INGL E L INK DV I LOCAL DISPLA Y S INGL E LINK L2 R L3 5 V DC 3 fibers PO WE R USB 1 .1 USB Tablet USB2.0 DVD L2 T L1 R 5 VDC PO WER USB 1 .1 DVI TO DISPLA Y SING LE LINK Keyboard/ mouse SPE-SL1.1 receiver SPE-SL1.1 transmitter Single Link DVI USB1.1 DVI single link Display L3 L4 DVI FROM CPU DUAL LINK L1 T DVI LOCAL DISPLAY DUAL LINK Dual- Link DVI USB1 .1 L2 R L4 5VDC POWER 4 fibers L3 DVI TO DISPLAY DUAL LINK USB Tablet USB1.1 Drive L2 T L1 R 5VDC POWER USB 1.1 Keyboard/ mouse SPE-DL1.1 receiver SPE-DL1.1 transmitter USB1.1 Red Lines= Video( DVI or Dual- Link DVI) Blue Lines= Data( USB2. 0 or USB1.1) DVI Dual- Link Display USB1.1 Drive USB Tablet Keyboard/ mouse Figure 4: SPE Connections by Model MAN-000018 7 REVISION A 3.2. Contents When you receive your Thinklogical StudioPRO Extender system, you should find the following items:      StudioPRO Extender – Transmitter StudioPRO Extender – Receiver AC Power Supply (PWR-000022-R) – Quantity 2 USB Cable, 6 Feet (for the Transmitter unit) DVI Video Cable, 2 Meters All physical connections to the product use industry-standard connectors. 3.3. Order of Installation Events In order to properly use the SPE system, you must follow this order of events for the initial power-up. By proceeding in this order, your monitor's DDC2B signal (if any) will be sent through the SPE connection upon power-up. 1. Plug fiber into T (L1) location labeled on the Transmitter unit. Plug that corresponding end of fiber into R (L1) location labeled on the Receiver unit or StudioPRO DCS. 2. Plug fiber into R (L2) location labeled on the Transmitter unit. Plug that corresponding end of fiber into T (L2) location labeled on the Receiver unit or StudioPRO. 3. Plug fiber into R (L3) location labeled on the Transmitter unit. Plug that corresponding end of fiber into T (L3) location labeled on the Receiver unit or StudioPRO. 4. FOR DUAL-LINK MODEL ONLY: Plug fiber into R (L4) location labeled on the Transmitter unit. Plug that corresponding end of fiber into T (L4) location labeled on the Receiver unit or StudioPRO. 5. Connect the power supply to the Transmitter and plug corresponding end into a suitable AC power source. 6. Connect the power supply to the Receiver and plug corresponding end into a suitable AC power source. 7. Connect your PC to the USB location (USB Type B Connector) labeled on the Transmitter unit. Connect your PC Video to the DVI location (DVI Connector) labeled on the Transmitter unit. 8. Connect your devices(s) into the device port(s) (USB Type A Connector) on the Receiver unit. Connect your DVI Display into the DVI location (DVI Connector) labeled on the Receiver unit. MAN-000018 8 REVISION A StudioPRO Extenders : SPE-SL2.0 Receiver Data Fiber Data Fiber Video Fiber L3 DVI TO DISPLAY SINGLE LINK L1 R L2 T 5VDC POWER USB 2 .0 DVI Display USB 2.0 DVD USB Tablet Keyboard /mouse 5 VDC External Universal Power Module Figure 5: Possible Device Connections, Example: Single Link USB 2.0 Receiver Shown 9. Turn on your PC. If your Display is not turned on as indicated in #3 above, or there is no DDC2B signal received, the default resolution will be 800x600. Your StudioPRO Extender System is now properly connected. 3.3.1. Fiber Optic Cables Fiber Optic cables for the SPE system are not included, but are available for purchase. Please contact thinklogical for a quotation on your required cable length. A fiber optic cable must be run between the location of the SPE Transmitter (near your CPU or other DVI-D video source) and the SPE Receiver (near the monitor, projector, etc.). The standard multi-mode fiber cable must be 50 or 62.5 micron, terminated with an LC, SC, or ST-type twist-lock connector and no longer than 1000 meters (3280 running feet). Be careful to not kink or pinch the fiber cable as it is being installed, and keep all bend radii to no less than 3 inches. MAN-000018 9 REVISION A Connect your fiber cable to the ST-type connector on each SPE pair (one Transmitter and one Receiver). Dress the cable so it will not get crushed, pinched or otherwise damaged. When connecting the fiber optic cables, you must be sure to:  Connect the fiber connector labeled ‘L1 (T)’ on the Transmitter to the fiber connector labeled ‘L1 (R)’ on the Receiver.  Connect the fiber connector labeled ‘L2 (T)’ on the Transmitter to the fiber connector labeled ‘L2 (R)’ on the Receiver.  Connect the fiber connector labeled ‘L3’ on the Transmitter to the fiber connector labeled ‘L3’ on the Receiver.  Connect the fiber connector labeled ‘L4’ on the Transmitter to the fiber connector labeled ‘L4’ on the Receiver. L3 L4 DVI FROM CPU DUAL LINK L1 T DVI LOCAL DISPLAY DUAL LINK USB1 .1 L2 R L4 L3 L2 T 5VDC POWER DVI TO DISPLAY DUAL LINK L1 R SPE-DL1.1 transmitter 5VDC POWER USB 1.1 SPE-DL1.1 receiver Figure 6: Proper Connection of Fiber Cable Shown *Note: When you connect the fibers, THE FIBER CABLE SHOULD NOT BE CROSSED. 3.3.2. Digital Video (DVI-D) Input – Transmitter The SPE Transmitter unit connects to your DVI video source (DVI-D video card) using the provided DVID male-to-male cable (CBL000013-002MR). The Digital Video Input connector on the transmitter will NOT accept other form factors of DVI connectors (DVI-I or DVI-A). 3.3.3. Digital Video (DVI-D) Output - Receiver The SPE Receiver unit connects to your DVI video monitor, projector, or other viewing device. Your device must have a DVI-D connector on its cable. MAN-000018 10 REVISION A 3.3.4. USB Type B – Transmitter Connect your PC to the location on the Transmitter unit using the USB Type A to USB Type B Cable (CBL000015-006FR) that was provided with your SPE system. Figure 7: USB Type B Connector 3.3.5. USB Type A – Receiver Connect up to four devices(s) into any of the device port(s) on the Receiver unit. The cable that was provided with your USB device should be able to connect to the USB Type A ports on the Receiver. Figure 8: USB Type A Connector 3.3.6. AC Power Supply – PWR-000022-R (Quantity 2) Separate wall-pack AC/DC adapters (part number PWR-000022) are included. A single power jack accepts the 5VDC input. The green power LED on the front of the units will light when the unit is receiving power.       Universal Input: 90 – 264 VAC Continuous Short Circuit Protection Over Voltage Protection Conductive EMI Meets CISPR/FCC Class B High Efficiency, 75% Typical AC Plug Can Be Changed Figure 9: AC Power Supply (PN: PWR-000022-R) shown with optional AC plugs MAN-000018 11 REVISION A 3.4. LED Status 3.4.1. Transmitter LED Label DDC Pass DDC Dynamic DDC Static Power USB Link Host Status LED is ON (solid green) for DDC Pass thru mode. In this mode, the CPU communicates directly with the connected monitor for DDC information. LED is ON (solid green) for DDC Dynamic mode. In this mode, the DDC of the monitor is read from the receiver and stored in the transmitter. LED is ON (solid green) for DDC Static mode. In this mode the DDC information in the transmitter is not changed regardless of changes made at the receiver end. LED is ON (solid green) when power is connected Shows the status of the connection LED is ON (solid green) when the Power, device port(s), and Fibers are properly connected LED is BLINKING (blinking green) when the Fibers are properly connected and until the Host enumerates LED is ON (solid green) when the computer establishes a USB connection. 3.4.2. Receiver LED Label USB 1,2,3,4 Video (Single-Link Version Only) Video SL (Dual-Link Version Only) Video DL (Dual-Link Version Only) DDC Pass DDC Dynamic DDC Static Power USB Link MAN-000018 Status LED is ON (solid green) when a device is connected to the corresponding USB device port. LED is ON (solid green) when a DVI signal is properly established. LED is ON (solid green) when a Single-Link DVI signal is properly established. LED is ON (solid green) when a Dual-Link DVI signal is properly established. LED is ON (solid green) for DDC Pass thru mode. In this mode, the CPU communicates directly with the connected monitor for DDC information. LED is ON (solid green) for DDC Dynamic mode. In this mode, the DDC of the monitor is read from the receiver and stored in the transmitter. LED is ON (solid green) for DDC Static mode. In this mode the DDC information in the transmitter is not changed regardless of changes made at the receiver end. LED is ON (solid green) when power is connected Shows the status of the connection LED is ON (solid green) when the Power, device port(s), and Fiber are properly connected LED is BLINKING (blinking green) when the Fiber are properly connected and until the Host enumerates 12 REVISION A 3.5. General Button Usage – DDC Select The TX and RX units both have a button labeled DDC SELECT. When the data communications fibers L1 and L2 are connected, either button will control the state of the DDC operation. Each press of the button will advance the DDC state from PASS to DYNAMIC to STATIC and back to PASS (a fine-tip pencil, such as a mechanical pencil, works best). When the units are disconnected, the DDC state of the TX unit is the master and will be sent to the RX when data communications are restored. In PASS through mode, the CPU communicates directly with the connected monitor for DDC information. In DYNAMIC mode the DDC of the monitor is read from the receiver and stored in the transmitter. In STATIC mode the DDC information in the transmitter is not changed regardless of changes made at the receiver end. There is also a default DDC table stored in the device. This table is suitable for use with many standard PC monitors. If you wish to restore the default DDC table to the product and automatically place the device into STATIC DDC mode, hold the button down for approximately 7 seconds or until you see the DDC mode LED change to static mode. 3.5.1. Operation of the Thinklogical DDC Modes DDC (Data Display Channel) is a VESA standard communications channel between a display adapter and a video monitor. DDC data is stored in a monitor and describes the monitors characteristics (vendor name, serial number, frequency range, analog or digital capabilities, etc.). DDC information is read from the monitor by a video card in order for the video card to gather Extended Display Identification Data (EDID) and provide video acceptable to the monitor. Due to the Thinklogical TX emulating a monitor it must provide a DDC table to the video card in order for the video card to provide images for transport. Some video cards are very un-forgiving of DDC data. An un-forgiving video card will shut off video output if the DDC is not present at boot up (missing monitor), hot-plugged or the DDC information does not match expected parameters (digital or analog). Some video cards are very tolerant and will produce video output under many conditions. Due to the variability of video card DDC handling, Thinklogical products provide all or a subset of the DDC support modes detailed below. 3.5.1.1. Dynamic Mode Dynamic DDC mode is the default and recommended mode of DDC operation. In this mode the RX will read the DDC data from a monitor under 2 conditions; 1) power up and 2) if the monitor cable is removed and reinstalled. The RX will only read the DDC information to RAM, it will not be stored on the RX. Once the RX has validated the DDC data it informs the TX of a change in DDC information. Once informed of a DDC change the TX reads the DDC information from the RX. If the DDC data read from the RX is different than the DDC information stored in the TX non-volatile memory, the TX writes the new DDC information to non-volatile memory on the TX that the video card can read. The TX then informs the video card that the DDC information has changed so that the video card may read the DDC data and act appropriately. In this mode the CPU may be booted up with the TX off or disconnected from the RX since the TX non-volatile DDC memory can be read by the video card without TX power. MAN-000018 13 REVISION A 3.5.1.2. Static Mode Static DDC mode is typically used in DCS switched situations. In some switched situations the customer may be using multiple monitors that are all capable of handling the same video resolution but for one reason or another, some of the monitors in the system cause some video cards issues that cause the video card to turn off the video output. Another possible use of Static DDC mode is the when a video card does not recover from a video cable being hot-plugged while the system is booted. Static mode resolves these issues by preventing the TX from writing to the non-volatile DDC memory stored on the TX and static mode prevents the TX from informing the video card of a change in DDC data. In this mode the CPU may be booted up with the TX off or disconnected from the RX since the TX non-volatile DDC memory can be read by the video card without TX power. 3.5.1.3. PassThru Mode PassThru DDC mode (Pass Through) mode gives the video card direct access to the monitor connected to the RX as if connected via copper wire. This mode is useful in HDCP content protection applications. In PassThru DDC mode the video card can write-to and read-from the monitor directly. The video card will be informed of the presence or absence of a monitor connected. In this mode there must be a valid data communications path between the CPU and a connected monitor before the CPU can be booted. When a Logical Solutions product is supplied to customers it typically comes with a default table that provides a maximum resolution of 1920x1200. If the customer elects to use the default Logical Solutions DDC data in static mode, the video card will read that the TX (emulating a monitor) is capable of showing 1920x1200. If the monitor connected at the RX cannot display a resolution as high as 1920x1200 the monitor will not display an image. MAN-000018 14 REVISION A 4. Regulatory and Safety Regulatory and Safety Testing are pending at this time. 4.1. Safety Requirements 4.1.1. Symbols Found on Product Markings and labels on the product follow industry-standard conventions. Regulatory markings found on the products comply with requirements. 4.1.1.1. Class 1M LASER Labeling CLASS 1M LASER PRODUCT . 4.1.2. Product Serial Number The SPE products have a unique serial number, imprinted on a small silver label that is placed on the bottom of the chassis. The serial number includes a day-code. The format for the day-code is 2-digits each for the month and day, 4-digits for the year, and 2- or 3-digits for a unique unit number. This serial number is also found on the original shipping carton. 4.1.3. Connection to the Product Connections and installation hardware for the product use industry-standard devices and methods. All wiring connections to the customer equipment is done in a fashion to minimize proprietary or customized connectors or cabling. Power connections are made with regionally appropriate power cords and approved methods. 4.2. Regulatory Compliance The Logical Solutions Inc. SPE products are designed and made in the U.S.A. The SPE products have been tested by a nationally recognized testing laboratory and found to be compliant with the following standards (both domestic USA and many international locations). MAN-000018 15 REVISION A 4.3. North America These products comply with the following standards: Safety • UL60950 : 2000 • CAN/CSA C22.2 No. 60950-00 LASER Safety • CDRH 21CFR 1040.10 • Class 1M LASER Product Electromagnetic Interference • FCC CFR47, Part 15, Class A • Industry Canada ICES-003 Issue 2, Revision 1 4.4. Australia & New Zealand This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. 4.5. European Union 4.5.1. Declaration of Conformity Manufacturer’s Name & Address Logical Solutions Inc. 100 Washington Street Milford, Connecticut 06460 USA Telephone (203) 647-8700 Product Name Model: DCS StudioPRO USB and Video Extender These products comply with the requirements of the Low Voltage Directive 72/23/EEC and the EMC Directive 89/336/EEC. MAN-000018 16 REVISION A 4.5.2. Standards With Which the Products Comply Safety • IEC60950:1992+A1, A2, A3, A4, A11 LASER Safety • IEC60825-1/2 • Class 1 LASER Product Electromagnetic Emissions • EN55022: 1994 (IEC/CSPIR22: 1993) • EN61000-3-2/A14: 2000 • EN61000-3-3: 1994 Electromagnetic Immunity • EN55024: 1998 Information Technology Equipment-Immunity Characteristics • EN61000-4-2: 1995 Electro-Static Discharge Test • EN61000-4-3: 1996 Radiated Immunity Field Test • EN61000-4-4: 1995 Electrical Fast Transient Test • EN61000-4-5: 1995 Power Supply Surge Test • EN61000-4-6: 1996 Conducted Immunity Test • EN61000-4-8: 1993 Magnetic Field Test • EN61000-4-11: 1994 Voltage Dips & Interrupts Test 4.6. Supplementary Information The following statements may be appropriate for certain geographical regions and might not apply to your location. __________________________________________________________________________________ Note This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. __________________________________________________________________________________ Note This Class A digital apparatus complies with Canadian ICES-003 and has been verified as being compliant within the Class A limits of the FCC Radio Frequency Device Rules (FCC Title 47, Part 15, Subpart B CLASS A), measured to CISPR 22: 1993 limits and methods of measurement of Radio Disturbance Characteristics of Information Technology Equipment. MAN-000018 17 REVISION A __________________________________________________________________________________ This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigencies du Règlement sur le matérial brouilleur du Canada. __________________________________________________________________________________ WARNING This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. ___________________________________________________________________________________ MAN-000018 18 REVISION A 5. How to Contact Us 5.1. Customer Support Thank you to our customers for choosing a thinklogical product for your application. We appreciate your business and are interested in helping you successfully use our product. Thinklogical is here to help you. To contact thinklogical, use the following telephone numbers and internet-based methods. 5.1.1. Website Check out our website for current product offerings, support information and general information about all of the thinklogical we offer. Our internet website offers product information on all current systems, including technical specification sheets and installation guides (for viewing online or for download), product diagrams showing physical connections and other information you might need. We are constantly updating our website, so be sure to “refresh” your browser when visiting the thinklogical website to see the most up-to-date information. Internet: www.thinklogical.com *NOTE: Most online documents are stored as Adobe Acrobat “PDF” files. If you do not have the Adobe Acrobat reader needed to view PDF files, visit www.adobe.com for a download. 5.1.2. Email Thinklogical is staffed Monday through Friday from 8:30am to 5:30pm, Eastern Time Zone. We will try to respond to your email inquiries promptly, use the following email addresses for your different needs: [email protected] – Information on thinklogical and our products. [email protected] – Sales Department - orders, questions or issues. [email protected] – Product support, technical issues or questions, product repairs and request for Return Authorization. 5.1.3. Telephone Telephone Sales: Contact our expert technically oriented sales staff via telephone in Milford, CT at (203) 647-8700 or if in the continental US, you may use our toll-free number (800) 291-3211. We are here Monday through Friday from 9:00am to 5:00pm, Eastern Time Zone. Ask for their direct dial phone number when you call. Telephone Product Support: Contact Product Support via telephone in Milford, CT at (203) 647-8700. The support lines are manned Monday through Friday, 9am to 5pm, Eastern Time Zone. International Sales: Please contact our US sales staff in Milford, CT at (203) 647-8700. We are here Monday through Friday, 8:30am to 5:30pm, Eastern Time Zone (same as New York City). If leaving a voice message, please provide a “best time to call back” so we may reach you at your convenience. MAN-000018 19 REVISION A Our switchboard attendant will direct your call during regular business hours. We have an automated attendant answering our main telephone switchboard after regular business hours and holidays. You can leave voice messages for individuals at any time. Our Sales Representatives have direct numbers to speed up your next call to us. 5.1.4. Fax Our company facsimile number is (203) 783-9949. Please indicate the nature of the fax on your cover sheet and provide return contact information. 5.2. Product Support Thinklogical’s support personnel are available Monday through Friday from 8:30am to 5:30pm, Eastern Time Zone. If your application might require assistance at some time outside of our normal business hours, please contact us beforehand and we will do our best to make arrangements to help you with your thinklogical products. 5.2.1. Warranty Thinklogical Inc. products carry a one year warranty, with longer term available at time of purchase on most products. Please refer to your product invoice for your products Warranty Terms & Conditions. 5.2.2. Return Authorization If, for some reason you need to return your thinklogical product to us, please get a Return Authorization Number (RA# or RMA#) from thinklogical’s Product Support department before sending the unit in. Return Authorization must include contact information (phone preferred) in the event we have any questions. After receiving your RA number, please ship the unit postpaid, with the RA# prominently displayed on the shipping container. We will contact you about your product once we determine its status. Products received without Return Authorization and/or contact information may require additional attention on our part that may delay any desired service or support with your system. 5.2.3. Our Address If you have any issue with the product, have product questions or need technical assistance with your Thinklogical product, please call us at (203) 647-8700 and let us help. If shipping something with an RA # or if you’d like to write us, we are located at: Thinklogical Inc. 100 Washington Street Milford, CT 06460 USA MAN-000018 20 REVISION A Appendix A Ordering Information A.1 StudioPRO Extenders All models listed are available from thinklogical: SINGLE-LINK DVI SPE-SL1.1-ST SPE-SL1.1-SC SPE-SL1.1-LC SPE-SL1.1-STTX SPE-SL1.1-SCTX SPE-SL1.1-LCTX SPE-SL1.1-STRX SPE-SL1.1-SCRX SPE-SL1.1-LCRX StudioPRO Transmitter and Receiver Pair, DVI, USB 1.1, ST StudioPRO Transmitter and Receiver Pair, DVI, USB 1.1, SC StudioPRO Transmitter and Receiver Pair, DVI, USB 1.1, LC StudioPRO Transmitter, DVI, USB 1.1, ST StudioPRO Transmitter, DVI, USB 1.1, SC StudioPRO Transmitter, DVI, USB 1.1, LC StudioPRO Receiver, DVI, USB 1.1, ST StudioPRO Receiver, DVI, USB 1.1, SC StudioPRO Receiver, DVI, USB 1.1, LC DUAL-LINK DVI SPE-DL1.1-ST SPE-DL1.1-SC SPE-DL1.1-LC SPE-DL1.1-STTX SPE-DL1.1-SCTX SPE-DL1.1-LCTX SPE-DL1.1-STRX SPE-DL1.1-SCRX SPE-DL1.1-LCRX StudioPRO Transmitter and Receiver Pair, Dual-Link DVI, USB 1.1, ST StudioPRO Transmitter and Receiver Pair, Dual-Link DVI, USB 1.1, SC StudioPRO Transmitter and Receiver Pair, Dual-Link DVI, USB 1.1, LC StudioPRO Transmitter, Dual-Link DVI, USB 1.1, ST StudioPRO Transmitter, Dual-Link DVI, USB 1.1, SC StudioPRO Transmitter, Dual-Link DVI, USB 1.1, LC StudioPRO Receiver, Dual-Link DVI, USB 1.1, ST StudioPRO Receiver, Dual-Link DVI, USB 1.1, SC StudioPRO Receiver, Dual-Link DVI, USB 1.1, LC A.2 Related Products - DCS StudioPRO Matrix Switch SPS-000001 SPC-000001 SPM-VI0001 SPM-VI0002 SPM-VO0001 SPM-VO0002 SPM-DI0001 SPM-DI0002 SPM-DO0001 SPM-DO0002 SPM-000005 SPM-000006 SPM-000007 MAN-000018 StudioPRO Chassis, Fully Loaded, Dual Power Supplies StudioPRO Chassis, Including CPU, Fans, Dual Power Supplies StudioPRO Video Input Card, 8 Ports, 1-8 StudioPRO Video Input Card, 8 Ports, 9-16 StudioPRO Video Output Card, 8 Ports, 1-8 StudioPRO Video Output Card, 8 Ports, 9-16 StudioPRO Data Input Card, 16 Ports, 1-8 StudioPRO Data Input Card, 16 Ports, 9-16 StudioPRO Data Output Card, 16 Ports, 1-8 StudioPRO Data Output Card, 16 Ports, 9-16 StudioPRO CPU module StudioPRO Fan Module StudioPRO Power Module 21 REVISION A Appendix B Enclosure Dimensions MAN-000018 22 REVISION A