Deployment Guide For Avaya Scopia® Xt Series

Transcript

Avaya Scopia® XT Series Deployment Guide Release 9.0 January 2017 © 2014-2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer “Documentation” means information published in varying mediums which may include product information, operating instructions and performance specifications that are generally made available to users of products. Documentation does not include marketing materials. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on the express behalf of Avaya. 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THE H.264 (AVC) CODEC IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// WWW.MPEGLA.COM. Compliance with Laws You acknowledge and agree that it is Your responsibility for complying with any applicable laws and regulations, including, but not limited to laws and regulations related to call recording, data privacy, intellectual property, trade secret, fraud, and music performance rights, in the country or territory where the Avaya product is used. 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Contents Chapter 1: About the XT Series...............................................................................................  9 About the Models in the XT Series Product Line......................................................................  11 Comparing Between XT Series Models...................................................................................  16 About the Built-In MCU..........................................................................................................  18 Technical Specifications......................................................................................................... 19 Checking the Product Shipment.............................................................................................. 23 Chapter 2: Initial Workflow for Deploying the Avaya Scopia® XT Series..........................  24 Chapter 3: Planning the Topology of the Avaya Scopia® XT Series Deployment............  27 Topology for Avaya Scopia® XT Series as Endpoints...............................................................  27 Planning the Topology of Avaya Scopia® XT Series with Scopia XT Desktop.............................  28 Planning NAT and Firewall Traversal with Avaya Scopia® XT Series.........................................  29 Supporting ISDN Connectivity................................................................................................  31 Implementing External API Control.........................................................................................  32 Implementing Port Security for the Avaya Scopia® XT Series.................................................... 32 Opening Ports for the XT Series.......................................................................................  32 Configuring the TCP or UDP Port Range on the Avaya Scopia® XT Series..........................  41 Chapter 4: Setting Up the XT Series Hardware....................................................................  43 Planning the Optimal Room Setup..........................................................................................  43 Connecting Avaya Scopia® XT Series to the Network............................................................... 47 Connecting Monitors to the XT Series.....................................................................................  48 Connecting Cameras or DVD players...................................................................................... 49 Connecting the PTZ Camera............................................................................................  50 Connecting an Additional PTZ Camera Directly.................................................................. 52 Connecting Multiple HDMI Devices or Cameras via the Avaya Scopia® XT Camera Switch... 55 Connecting a DVD or Blu-ray Player or Other Analog Video Equipment...............................  60 Connecting Microphones and Speakers to the XT Series.......................................................... 61 Choosing a Microphone for Your XT Series.......................................................................  61 Connecting a Microphone to the XT Series........................................................................ 64 Connecting Headphones or an Amplifier with Loudspeakers...............................................  65 Connecting a Computer to the XT Series................................................................................. 67 Chapter 5: Controlling the XT Series....................................................................................  70 Accessing the XT Series Local Menu......................................................................................  70 About the XT Remote Control Unit.......................................................................................... 72 Pairing an XT Remote Control Unit...................................................................................  76 Navigating Menus with the Keyboard and Mouse.....................................................................  78 Accessing XT Series Web Interface........................................................................................  80 Managing Avaya Scopia® XT Series from Equinox Management..............................................  81 Chapter 6: Provisioning the XT Series.................................................................................. 84 Provisioning Avaya Scopia® XT Series Endpoints Automatically...............................................  84 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 5 Contents Applying the Automatic Provisioning to Avaya Scopia® XT Series Endpoints.............................. 91 Chapter 7: Initial Configuration of the XT Series.................................................................  93 Activating the XT Series and its Optional Features...................................................................  93 Configuring Basic Settings with the Quick Setup Wizard........................................................... 98 Setting the System Name, Language, and Call Method......................................................  99 Adjusting the Image Position..........................................................................................  101 Configuring Basic Network Settings................................................................................  102 Configuring Basic Gatekeeper Settings...........................................................................  104 Configuring Basic SIP Settings.......................................................................................  105 Installing Avaya Scopia® XT Control to Use Keyboard and Mouse (XT Executive).............. 106 Setting Date and Time...................................................................................................  108 Setting the Time Zone...................................................................................................  109 Configuring the Screen Saver to Start Automatically......................................................... 110 Configuring Monitors............................................................................................................ 111 Configuring Cameras........................................................................................................... 116 Configuring Microphones.....................................................................................................  120 Registering the XT Series to a SIP Server ............................................................................  124 Chapter 8: Advanced Configuration of the XT Series.......................................................  128 Enabling Advanced Maintenance on the XT Series................................................................  129 Configuring Advanced System Name Settings.......................................................................  130 Configuring Advanced Network Settings................................................................................ 132 Configuring Advanced IP Address Settings...................................................................... 133 Configuring Advanced Network Connectivity.................................................................... 135 Configuring NAT and Firewall Traversal..........................................................................  138 Defining QoS Priority of Types of Network Traffic............................................................. 139 Configuring Advanced Gatekeeper Settings....................................................................  141 Setting Call Bandwidth in XT Series...................................................................................... 144 Setting a Time Limit for Videoconferences............................................................................. 148 Configuring Advanced Sound (Audio Output) Settings............................................................ 149 Configuring Advanced Regional Audio and Video Settings...................................................... 154 Configuring Advanced Echo Cancellation on External Microphones......................................... 155 Configuring Stereo on Avaya POD microphone...................................................................... 157 Configuring XT Series to use LDAP Directory........................................................................  158 Automatically Displaying LDAP Contacts......................................................................... 163 Blocking Users from Modifying the Local Directory...........................................................  164 Configuring Advanced DTMF Settings................................................................................... 164 Enabling and Configuring Recording.....................................................................................  166 Configuring Avaya Equinox Streaming and Recording Server as the external FTP server...  170 Saving PTZ Camera Positions.............................................................................................. 171 Setting the Default Camera Position.....................................................................................  173 Configuring Gallery Layouts.................................................................................................  173 Configuring Enhanced Lecture Mode....................................................................................  175 Configuring Wrap-around Navigation....................................................................................  176 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 6 Contents Configuring Remember Favorite Layouts............................................................................... 177 Configuring Screen Link and Mobile Link............................................................................... 179 Defining the Rules for Accessing XT Web Video....................................................................  180 Remotely Controlling the XT Series with AT Commands......................................................... 181 Sending Status with SNMP..................................................................................................  183 Updating the XT Series........................................................................................................ 185 Enabling and Securing Upgrades.................................................................................... 186 Upgrading the Software Using a PC................................................................................ 188 Upgrading the Avaya Scopia® XT Series Software Using a USB Drive..............................  190 Understanding Presence...................................................................................................... 190 Configuring Presence....................................................................................................  192 Disabling Incoming Calls...................................................................................................... 193 Hiding Recent Call List and Call Rate Selection List...............................................................  194 Disabling startup jingle......................................................................................................... 195 Adding your own jingle......................................................................................................... 196 Chapter 9: Securing your XT Series.................................................................................... 198 Setting PIN Codes for the XT Series.....................................................................................  198 Securing Web Access to the XT Series.................................................................................  199 Limiting or Disabling Access to Built-in MCU.......................................................................... 201 Securing Connections to the XT Series Using TLS................................................................. 203 Generating a Certificate Signing Request for XT Series.................................................... 205 Uploading the CA root certificate that you receive from the CA.......................................... 208 Backing Up and Restoring XT Series Certificates............................................................. 211 Deleting XT Series Certificates.......................................................................................  212 Enabling the TLS Connection in XT Series......................................................................  214 Enabling Encryption for Videoconferences....................................................................... 216 Securing Wireless Connections to the Computer.................................................................... 218 Chapter 10: Troubleshooting the Avaya Scopia® XT Series............................................  220 Retrieving XT Series Logs.................................................................................................... 221 Enabling System Logs and Remote Initialization..............................................................  221 Retrieving Network Traffic Logs......................................................................................  223 Retrieving System Logs.................................................................................................  224 Retrieving Screen Link and Mobile Link Logs................................................................... 225 Viewing System Information for Customer Support........................................................... 227 Resolving Problems Connecting Calls................................................................................... 229 Resolving Audio Problems...................................................................................................  231 Cancelling the Echo on HDMI Monitors.................................................................................  233 Resolving Monitor Display Problems.....................................................................................  235 Checking Monitor Image......................................................................................................  238 Improving Call Video Resolution...........................................................................................  239 Resolving Problems with Displaying Video............................................................................  242 Resolving Lip Sync Problem................................................................................................. 243 Resolving Camera Issues....................................................................................................  245 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 7 Contents Resolving IP Address Problems............................................................................................ 247 Cannot Control with Keyboard and Mouse............................................................................. 249 Resolving Problems Viewing Computer Content....................................................................  250 Resolving XT Remote Control Unit Problems......................................................................... 251 Resolving download problems..............................................................................................  251 USB Software Upgrade Failure............................................................................................. 252 Restoring Default User Settings............................................................................................ 253 Resolving Screen Link Resolution Problems.......................................................................... 253 Resolving Screen Link Network Connectivity.........................................................................  254 Resolving Acoustic Pairing Problems....................................................................................  254 Testing Acoustic Pairing ...................................................................................................... 255 Ending Mobile Link..............................................................................................................  256 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 8 Chapter 1: About the XT Series The Avaya Scopia® XT Series is a set of dedicated videoconferencing endpoints which incorporate state-of-the-art video technology for high definition (HD) conferencing. You can also locally host videoconferences with the built-in MCU on most XT Series models. The XT Series seamlessly works with a wide variety of endpoints, including H.323, SIP, Scopia Desktop Clients, Scopia Mobile devices, and ISDN endpoints (via 100 Gateway). Figure 1: XT Series products This section provides an overview of the general features and capabilities available in the XT Series: • Excellent video quality, with resolutions of up to 1080p at an unprecedented 60 frames per second (fps), depending on the model. • Support for dual HD video streams, allowing PC presentations to be shared alongside video from the camera in resolutions of up to 1080p at 60fps, depending on the model. • Quickly and seamlessly share content on your computer with other endpoints. • DVD-quality audio with up to 48 kHz sampling rate audio encoding capability, depending on the model. The sampling rate is a measure of the accuracy of the audio when it is digitized. The XT Series endpoints are shipped with different microphones depending on the model. You can add dedicated Microphone Pods or additional analog microphones if required. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 9 About the XT Series • The Avaya Scopia® XT7000 Series and the Avaya Scopia® XT5000 Series support stereo audio in point to point calls when an Avaya POD microphone is used. Stereo audio is only available if it is supported also by the remote party, when in a point to point SIP or H.323 call using AAC-LD or G.719 audio codecs. When stereo is active, the additional POD microphone does not capture audio in the room, but it is available to mute/unmute the system. • High quality video and audio even with limited bandwidth or poor network conditions, by using these compression methods (in addition to standard H.263 and H.264). It requires both sides of the transmission (sending and receiving endpoints) to support this protocol. - H.264 Scalable Video Coding Technology (SVC) in point-to-point calls. SVC extends the H. 264 codec standard to dramatically increase error resiliency and video quality without the need for higher bandwidth. - H.264 High Profile is a standard for compressing video by up to 25% over the H.264 Baseline Profile, enabling high definition calls to be held over lower call speeds. - H.265 supersedes H.264 as a compression standard, allowing high quality calls with even lower bandwidth consumption (XT7000 Series only). - NetSense is a proprietary Equinox Solution technology which optimizes the video quality according to the available bandwidth to minimize packet loss. As the available bandwidth of a connection varies depending on data traffic, NetSense's sophisticated algorithm dynamically scans the video stream, and then reduces or improves the video resolution to maximize quality with the available bandwidth. • Ability to record videoconferences to a locally connected USB drive or the network and to save them to a generic remote server using FTP/S (may require license, depending on the model). You can only directly record to the network if your Equinox Solution includes a recording server, the XT Series is managed by Equinox Management, and the meeting is hosted by a Equinox Media Server (or older model). • For an even better experience, Scopia® Control enables you to remotely control the XT Series features using the intuitive touch interface of an iOS device. It may require license, depending on the model. • Secure point-to-point video calls and videoconferences, via encrypted connections or using TLS. You can have up to three remote encrypted participants in a videoconference. Important: Using encryption is subject to local regulation. In some countries it is restricted or limited for usage. For more information, consult your local reseller. Among the latest XT Series products are Avaya Scopia® XT7100 and Avaya Scopia® XT4300. The Avaya Scopia® XT7100 is the new generation Avaya flagship product in the Avaya Scopia® series of room systems. The XT7100 incorporates dual 1080p/60fps live video and content, HD audio, H.265, H.264 High Pofile and Scalable Video Coding (SVC), and nine sites multiparty calling. H.265 saves up to 50% bandwidth with respect to H.264 High Profile. Dual HDMI input allows simultaneous connection of two cameras in switching mode for a full coverage of large rooms or auditoriums. The Avaya Scopia® XT4300 offers outstanding value and cost-effective full HD video collaboration specifically designed for the needs of smaller and mid-sized conference rooms. The XT4300 offers January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 10 About the Models in the XT Series Product Line optional embedded multi-party conferencing with support for up to four participants, also with mixed PC, Mobile, and room system clients. Related links About the Models in the XT Series Product Line on page 11 Comparing Between XT Series Models on page 16 About the Built-In MCU on page 18 Technical Specifications on page 19 Checking the Product Shipment on page 23 About the Models in the XT Series Product Line The Avaya Scopia® XT Series is a set of dedicated videoconferencing endpoints which incorporate state-of-the-art video technology for high definition (HD) conferencing. You can also locally host videoconferences with the built-in MCU on most XT Series models. The XT Series seamlessly works with a wide variety of endpoints, including H.323, SIP, Scopia Desktop Clients, Scopia Mobile devices, and ISDN endpoints (via 100 Gateway). This section provides an overview of each model in the XT Series product line. To easily compare the different Avaya Scopia® XT Series endpoints, see Comparing Between XT Series Models on page 16. The Avaya Scopia® XT Series includes the following models: • Avaya Scopia® XT7000 Series Designed for top performance and quality, the XT7000 Series offers excellent video quality (1080p video at 60 frames per second) while saving on bandwidth costs. With the new H.265 video compression standard, you can have the same high quality video while consuming less bandwidth (up to 50%, relative to endpoints with H.264 High Profile). H.265 conferences enable multiple calls with up to eight remote participants, using H.265 tx/rx for live video in all the calls (where supported by the remote party). The XT7000 Series also supports mixed H. 265 SIP/H.323 calls in the same meeting. This is a unique feature of the XT7000 Series Embedded MCU. You require a license to support multipoint calls with up to eight remote participants. For unparalleled large room coverage, you can connect two PTZ cameras and two 3-way Microphone Pods. The 3-way Microphone Pod provides superb signal-to-noise ratios, which isolates speakers' voices over background noise and gives a crisp high quality sound. The Avaya Scopia® XT7000 Series supports stereo audio in point to point calls when an Avaya POD microphone is used. Stereo audio is only available if it is supported also by the remote party, when in a point to point SIP or H.323 call using AAC-LD or G.719 audio codecs. When stereo is active, the additional POD microphone does not capture audio in the room, but it is available to mute/unmute the system. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 11 About the XT Series Figure 2: Avaya Scopia® XT7000 Series • Avaya Scopia® XT5000 Series With HD video resolution of up to 1080p video at 60 frames per second (fps), the XT5000 sets the standard for an exceptional videoconferencing experience, and is designed for easy setup and control. The 3-way Microphone Pod provides superb signal-to-noise ratios, which isolates speakers' voices over background noise and gives a crisp high quality sound. You can also add a second microphone for unparalleled large room coverage. The Avaya Scopia® XT5000 Series supports stereo audio in point to point calls when an Avaya POD microphone is used. Stereo audio is only available if it is supported also by the remote party, when in a point to point SIP or H.323 call using AAC-LD or G.719 audio codecs. When stereo is active, the additional POD microphone does not capture audio in the room, but it is available to mute/unmute the system. The XT5000 720 provides HD video resolution of 720p at 60 fps and 5x optical zoom, with the option to upgrade to 1080p at 60fps and 10x optical zoom. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 12 About the Models in the XT Series Product Line Figure 3: Avaya Scopia® XT5000 Series You can quickly convert a regular meeting room into a videoconferencing room by adding the Avaya Scopia® XT Meeting Center Cart to the XT5000. The Avaya Scopia® XT Meeting Center Cart allows you to mount up to two HD 1080p monitors on a mobile stand. Figure 4: Avaya Scopia® XT Meeting Center Cart • Avaya Scopia® XT4000 Series Experience cost-effective HD videoconferencing with the Avaya Scopia® XT4000 Series, which was designed specifically for small meeting rooms. The Avaya Scopia® XT4300 offers HD resolution of 1080p at 60 fps and 5x optical zoom, with the option to upgrade to 15x total zoom (5x optical and 3x digital). The Avaya Scopia® XT4200 provides HD resolution of 720p at 60 fps and 5x optical zoom, with the option to upgrade to 40x zoom (10x optical and 4x digital). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 13 About the XT Series Figure 5: Models in the Avaya Scopia® XT4000 Series • XT Telepresence Experience the immersive feeling of telepresence using the XT Telepresence platform. The excellent video quality in each of the three cameras, combined with high-quality audio, give the feeling of an in-person meeting. Depending on the XT Codec Unit used in your XT Telepresence deployment, you can inherit the features of the Avaya Scopia® XT5000 or Avaya Scopia® XT7000 Series. Figure 6: XT Telepresence • XT Executive Designed as a professional personal endpoint, the XT Executive is an all-in-one HD videoconferencing desktop endpoint and PC monitor. The XT Executive fully integrates with your PC or Mac. Using a unique control application, you can place calls, join videoconferences, and navigate the system menus with your computer's keyboard and mouse. The XT Remote Control Unit can be used as well. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 14 About the Models in the XT Series Product Line The XT Executive has a built-in, high-quality HD camera with a maximum resolution of 1080p at 30 frames per second (fps) together with the display. To fit your videoconferencing needs, you can also connect an optional XT Premium Camera with PTZ capability. Figure 7: XT Executive The XT7000 Series, XT5000, XT4300 and XT Executive can also locally host HD continuous presence videoconferences with their built-in MCU. You can choose a license of up to 4 or 9 participants. Important: The XT Executive and Avaya Scopia® XT4300 can host up to four participants. Depending on your deployment and the model, you can locally host videoconferences with other endpoints (including H.323, SIP, Scopia XT Desktop clients, Scopia Mobile, and ISDN endpoints, if your deployment includes an ISDN gateway such as 100 Gateway) without relying on an external media server or MCU. You can locally host videoconferences with the following editions: • XT Series MCU Edition The XT Series MCU Edition allows you to host videoconferences with standard H.323, SIP, and ISDN (via 100 Gateway) endpoints on your chosen XT Series model. • XT Series SMB Edition January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 15 About the XT Series The XT Series SMB Edition allows you to host videoconferences with a variety of different endpoints on your chosen XT Series model: Scopia XT Desktop clients, Scopia Mobile clients, H.323, SIP, and ISDN (via 100 Gateway) endpoints. It includes the software of the Scopia XT Desktop Server which must be deployed in the DMZ. Important: If your license allows nine participants, you can include up to eight remote endpoints. For more information on the SMB Solution deployment, see Avaya Equinox Solution Guide. Related links About the XT Series on page 9 Comparing Between XT Series Models This section provides a comparison between the models of the Avaya Scopia® XT Series product line. For an overview, see About the XT Series on page 9. The following table summarizes the differences between each of the models in the XT Series. Table 1: Differences in features for models in the XT Series Feature XT7100 Maximum resolution 1080p 60fps Hosting with built-in MCU Up to 9 participants (optional) Camera XT5000/ XT5000 720 1080p 60fps XT Executive XT4300 XT4200 XT Telepresence 1080p at 30fps (built-in camera) or 60fps (PTZ camera) 1080p 60fps 720p 60fps 1080p x3 at 60fps Up to 9 participants (optional) Up to 4 participants (optional) Up to 4 participants (optional) — — PTZ camera PTZ camera PTZ camera 3 camera ports (6 with Avaya Scopia® XT Camera Switch) 2 camera ports (5 with Avaya Scopia® XT Camera Switch) Built-in USB camera with digital PTZ only (additional PTZ camera optional) PTZ camera PTZ disabled after calibration XT5000 720: 720p 60fps (1080p optional) 1 camera port 1 camera port Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 16 Comparing Between XT Series Models Feature XT7100 Optical zoom 12x (with the Avaya Deluxe Camera) 10x Total zoom (optical x digital) 48x (with the Avaya Deluxe Camera) Bandwidth efficiency H.265 SVC (point-topoint calls only) NetSense XT5000/ XT5000 720 XT Executive XT4300 XT4200 XT Telepresence 10x (for optional camera) 5x 5x (10x optional) 10x 40x (optional for XT5000 720) 40x (for optional camera) 15x (optional) 40x (optional) PTZ disabled after calibration SVC (point-topoint calls only) SVC (pointto-point calls only) SVC (pointto-point calls only) SVC SVC NetSense NetSense NetSense NetSense H.264 High Profile H.264 High Profile H.264 High Profile H.264 High Profile XT5000 720: 5x (10x optional) NetSense H.264 High Profile H.264 High Profile High-quality 44.1 kHz audio sampling rate and stereo audio (requires Avaya Pod) 44.1 kHz sampling rate and stereo audio (requires Avaya Pod) 44.1 kHz sampling rate and stereo audio (requires Avaya Pod) 44.1 kHz sampling rate and stereo audio (requires Avaya Pod) 44.1 kHz sampling rate and stereo audio (requires Avaya Pod) 44.1 kHz sampling rate and stereo audio (requires Avaya Pod) Type of Premium 3microphone way Microphone Pod 3-way Microphone Pod Built-in microphone 1-way Microphone Pod 1-way Microphone Pod 3-way Microphone Pod Additional Ethernet connection speed 10/100/1000 Mbps (optional for XT5000 720) 10/100/1000 Mbps 10/100/1000 Mbps (optional) 10/100/100 0 Mbps (optional) 10/100/1000 Mbps Optional Optional Optional Optional Optional Optional — — — — 10/100/1000 Mbps Scopia® Control license (Microphone Pod optional) Optional for XT5000 720 Recording Optional for XT5000 720 Keyboard and mouse control — — Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 17 About the XT Series Feature XT7100 XT5000/ XT5000 720 XT Executive XT4300 XT4200 XT Telepresence (Avaya Scopia® XT Control) Related links About the XT Series on page 9 About the Built-In MCU You can use your Avaya Scopia® XT Series to join a videoconference hosted on an external MCU or you can host a meeting on the built-in MCU if available. An MCU, or Multipoint Control Unit (Equinox Media Server), connects several endpoints to a single videoconference. It manages the audio mixing and creates the video layouts, adjusting the output to suit each endpoint's capabilities. You can add a license to most XT Series models to activate the built-in MCU to host videoconferences locally (see Activating the XT Series and its Optional Features on page 93): • MCU4 can host videoconferences with up to four participants (one local, three remote). • MCU9 can host videoconferences with up to nine participants (one local, eight remote). Important: The XT Executive and Avaya Scopia® XT4300 can host up to four participants. The embedded MCU can mix standard definition and HD endpoints in the same meeting, without one impacting on the other. The built-in MCU also supports both wide-screen (16:9) and standard formats (4:3), incorporating them seamlessly into the video layout. In order to conserve bandwidth, you can limit the number of participants that the embedded MCU can host. While generating the video layout, the built-in MCU must shrink each participant's image to fit the layout. So while the composite video layout remains in HD, each participant's image within the layout can reach a maximum resolution of 448p. When using the XT Series as an MCU only, not participating locally, we recommend blocking the audio and video input from this XT Series during the meeting. You can do this by enabling privacy settings. You can block the audio and video input completely or you can ensure that only users with a PIN can access the audio and video. For the best experience when using the XT Series MCU Edition, we recommend activating the license known as Maximum bandwidth extension (12Mbps total for all participants) to avoid sending video at the default lower 6Mbps total for all participants (see Activating the XT Series and its Optional Features on page 93). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 18 Technical Specifications You can disable the embedded MCU at any time. Related links About the XT Series on page 9 Technical Specifications This section details the system specifications of the Avaya Scopia® XT Series. Refer to this data when preparing system setup and afterwards as a means of verifying that the environment still complies with these requirements. For detailed safety information consult the Avaya Scopia® XT Series Safety Instructions leaflet enclosed in the delivery package. Table 2: Physical device specifications XT7000 Series System power requirements Maximum power consumption 100-240 VAC, 50/60 Hz, 2 A Max. XT5000 Series XT4000 Series 100-240 VAC, 50/60 Hz, 1.8 A Max. 66W 0°C to 40°C (32°F to 104°F) Relative humidity 5% to 90% non-condensing Storage temperature Net Weight Camera physical dimensions and net weight 100-240 VAC, 50/60 Hz, 1 A Max. 60W (205 BTU/h) Operating temperature Physical dimensions XT Executive -40°C to 70°C (-40°F to 158°F), ambient Height: 4cm (1.6"), Width: 29cm (11.4"); Depth 16.5cm (6.5") 1.5 kg (3.5 lb) 2.4 kg (5.3 lb) Height: 15,2cm (6.0"), Width: 25cm (9.8"); Depth 13.5cm (5.3") Weight: 1.6 kg (3.5 lb) Camera ports 3 camera ports (6 2 camera ports (5 with Avaya Scopia® with Avaya Scopia® XT Camera Switch) XT Camera Switch) Microphone Pod physical dimensions and net weight Diameter: 13.4cm (5.3"), Weight: 0.45 kg (1 lb) Diameter: 14cm (5.5"), Weight: 0.3 kg (0.7 lb) 2 camera ports Diameter: 12cm (4.7"), Weight: 0.4 kg (0.9 lb) Height: 49.5cm (19.5"), Width: 54.5cm (21.5"); Depth 25cm (9.9") 10 kg (22.1 lb) Includes a built-in camera (can connect optional HDMI camera) 2 camera ports Includes a built-in microphone (can connect optional Microphone Pod) Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 19 About the XT Series XT7000 Series Microphone Pod capabilities Avaya Pod supports stereo audio but does not support cascading. XT Remote Control Unit batteries XT5000 Series Premium 3-way Microphone Pod: 3-way Microphone Pod: 360º range 360º range Up to 2 cascaded pods Up to 2 cascaded pods XT4000 Series XT Executive 1-way Microphone Pod: Optional 3-way Microphone Pod: 180º range 360º range Optional 3-way Microphone Pod Frequency response: 50 – 22,000 Hz 2 x AAA batteries. Displays low battery warning on the XT Series monitors: charged; is half- is low charge. Table 3: Video, audio and control capabilities on page 20 lists the protocols and software requirements. Table 3: Video, audio and control capabilities XT7000 Series and XT5000 Series XT Executive XT4000 Series Signaling protocols H.323, SIP, ISDN (requires Gateway for ISDN). Each endpoint can use a different protocol in the same meeting. Video codecs H.265 SVC (point to point calls only) and H.265 (XT7000 Series only), H.264 High Profile SVC (point-to-point calls only), H.264 High Profile, H.264 SVC (point to point calls only), H.264, H.263++, H.263+, H.263 Dual video H.239 (H.323); BFCP (SIP): Avaya Web Collaboration (WCS) HDMI input formats 1080p @ 25, 30, 50, 60fps 1400x1050 @ 60fps (XT7000 Series only) 720p @ 25, 30, 50, 60fps 576p @ 50fps 480p @ 60fps 640 x 480 @ 60fps Live video resolution 1920 x 1080p @ 25, 30, 50, 60fps 1280 x 720p @ 25, 30, 50, 60fps 1400 x 1050 @ 25, 30fps: SXGA+ 1024 x 576p @ 25, 30fps: w576p 848 x 480p @ 25, 30fps: w480p 768 x 448p @ 25, 30fps: w448p 704 x 576p @ 25, 30fps: 4CIF 704 x 480p @ 25, 30fps: 4SIF 624 x 352p @ 25, 30fps: w352p Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 20 Technical Specifications XT7000 Series and XT5000 Series 576 x 336p @ 25, 30fps XT Executive XT4000 Series 512 x 288p @ 25, 30fps: wCIF 416 x 240p @ 25, 30fps: w240p 400 x 224p @ 25, 30fps 352 x 288p @ 25, 30fps: CIF 352 x 240p @ 25, 30fps: SIF PC content encoding format Up to 1080p @ 60fps Presentation video resolution (from DVI port) For XT7000 Series, XT5000 Series, XT Executive, and XT4300: 1080p @ 60fps: FHD 1080p 1600 x 900 @ 60fps (digital only): HD+ 900p 1400x1050 @ 60fps: SXGA+ 1440 x 900 @ 60fps: WSXGA 1280 x 1024 @ 60, 75fps: SXGA 1280 x 960 @ 60, 85fps: SXGA 1280 x 768 @ 60fps: WXGA 1280 x 800 @ 60fps: WXGA 720p @ 60fps: HD 720p 1024 x 768 @ 60, 70, 75 fps: XGA 800 x 600 @ 60, 72, 75fps: SVGA 640 x 480 @ 72, 75fps: VGA HDMI output formats 2160p (4K, UHD) at 25, 30 (XT7000 Series only) 1080p @ 25, 30, 50, 60fps 720p @ 50, 60fps 480p @ 60 fps 1400x1050 @ 60 fps 1280x1024 @ 60 fps Video bandwidth Up to 12Mbps for a multipoint call (optional) Up to 4Mbps for 720p Up to 10Mbps for 1080p in a SIP point-to-point call or 8128kbps for H.323 calls (720p for XT5000 720) Camera resolution 1080p 60fps 1080p 30fps (built-in camera) 1080p 60fps (720p60 for XT4200) Audio codecs/frequency G.711: 300 – 3,400 Hz response Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 21 About the XT Series XT7000 Series and XT Executive XT5000 Series G.728: 50 – 3,400 Hz (Optional) XT4000 Series G.729A: 50 – 3,400 Hz (Optional) G.729AB: 50 – 3,400 Hz (Optional) G.722, G.722.1: 50 – 7,000 Hz G.722.1 Annex C: 50 – 14,000 Hz AAC-LD: 50 – 14,000 Hz AAC-LC: 50 – 14,000 Hz G.719: 50 – 20,000 Hz Web browser support • Internet Explorer version 8 or later • Google Chrome version 11 or later • Mozilla Firefox version 3.6 or later • Apple Safari version 5 or later • Opera version 11 or later • Microsoft Edge 38 or later (EdgeHTML v14) Table 4: Network and security capabilities on page 22 lists the XT Series's network interface and firewall traversal information. Table 4: Network and security capabilities XT7000 Series and XT5000 Series Network Interfaces XT4000 Series XT Executive 2 x 10/100/1000 Base-T full-duplex (RJ-45) Supports 802.1q authentication, 802.1q VLAN tagging Second network port enabled by default (optional for XT5000 720) Firewall Traversal Second network port is optional Second network port enabled by default Auto NAT discovery HTTP and STUN H.460.18, H.460.19 Related links About the XT Series on page 9 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 22 Checking the Product Shipment Checking the Product Shipment Inspect the contents of the package for shipping damages. For a list of package contents see the invoice shipped with your order. Report any damage or missing items to your distributor or reseller. Keep the package and its contents for inspection if required for loss or damage claim. Related links About the XT Series on page 9 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 23 Chapter 2: Initial Workflow for Deploying the Avaya Scopia® XT Series About this task To safely set up and perform the required initial settings to start using the Avaya Scopia® XT Series, follow the recommended workflow described below. Procedure 1. Decide how to incorporate the XT Series into your deployment, as described in Planning the Topology of the Avaya Scopia® XT Series Deployment on page 27. For example, decide whether to enable license options such as a built-in MCU, where to deploy the XT Series, and the ports to open. 2. Read the safety information booklet. Check the XT Series to verify that no shipping damage occurred, as described in Checking the Product Shipment on page 23. 3. Decide where to place your XT Series, depending on the room setup (see Planning the Optimal Room Setup on page 43). 4. To quickly connect your XT Series, refer to the Quick Setup Guide for Avaya Scopia® XT Series. For more detailed information, see Setting Up the XT Series Hardware on page 43, which includes: • Connect the XT Series to the network. • Connect monitors if it is used as an endpoint (the XT Executive has a built-in monitor). • Connect microphones and loudspeakers if it is used as an endpoint (the XT Executive uses a built-in microphone and monitor speakers). • Connect cameras if used as an endpoint (the XT Executive uses a built-in camera). 5. Choose if you want to remotely control your XT Series (Controlling the XT Series on page 70). To use the XT Remote Control Unit, first connect a monitor (Connecting Monitors to the XT Series on page 48). Otherwise, use the web interface to control the system (see Accessing XT Series Web Interface on page 80). 6. Register your license to activate the XT Series (see Activating the XT Series and its Optional Features on page 93). Without a license key to activate the product, you can only use the system in preview mode for 30 days (effective power on time, not calendar days). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 24 7. Get started with the basic configuration to use the XT Series, as described in Initial Configuration of the XT Series on page 93, including running the quick setup wizard, and defining network settings, if your XT is not autoprovisioned by Equinox Management. 8. (Recommended) You can prevent users from altering advanced settings by changing the default administrator PIN code, and you can optionally set a user PIN code to protect basic settings too (see Setting PIN Codes for the XT Series on page 198). To change the default login settings for the XT Series web interface, see Securing Web Access to the XT Series on page 199. 9. If your XT Series is an endpoint, not just a server, configure your camera and microphone settings, as described in: • Configuring Cameras on page 116 • Configuring Microphones on page 120 10. If necessary for your deployment, configure your advanced network and call settings, as described in Configuring Advanced Network Settings on page 132. This includes, for example: • Setting the IP address • Configuring the system in a SIP deployment • Configuring call settings • Enabling NAT and Firewall Traversal • Registering the system with the gatekeeper • Configuring the system to use an LDAP directory Note: If your system is autoprovisioned by Equinox Management, you can skip these steps. For more information about deployment setups, see Planning the Topology of the Avaya Scopia® XT Series Deployment on page 27 and the Avaya Equinox Solution Guide. 11. (Optional) If necessary for your organization, you can secure videoconference sessions via encrypted connections and TLS certificates (see Securing your XT Series on page 198). Important: Using encryption is subject to local regulation. In some countries it is restricted or limited for usage. For more information, consult your local reseller. 12. If your deployment includes Equinox Management, you can set up remote monitoring and management of the XT Series using cloud provisioning. 13. You can remotely backup and restore the XT Series configurations via Equinox Management, as described in Enabling System Logs and Remote Initialization on page 221, or use the same configuration files to duplicate the same settings across multiple endpoints in an organization. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 25 Initial Workflow for Deploying the Avaya Scopia® XT Series 14. To update your software, see Updating the XT Series on page 185. Some upgrades require an updated license. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 26 Chapter 3: Planning the Topology of the Avaya Scopia® XT Series Deployment There are a number of ways that the Avaya Scopia® XT Series can be deployed in a network, depending on whether you use it as a room system endpoint or a conference hosting system, and the type of the endpoints connecting to the unit. As you add more XT Series endpoints, you can manage them centrally with Avaya Equinox Management. This would enable centralized updating, backing up and control. Related links Topology for Avaya Scopia® XT Series as Endpoints on page 27 Planning the Topology of Avaya Scopia® XT Series with Scopia XT Desktop on page 28 Planning NAT and Firewall Traversal with Avaya Scopia® XT Series on page 29 Supporting ISDN Connectivity on page 31 Implementing External API Control on page 32 Implementing Port Security for the Avaya Scopia® XT Series on page 32 Topology for Avaya Scopia® XT Series as Endpoints An Avaya Scopia® XT Series without a built-in MCU is an endpoint and requires an external MCU such as the Scopia Elite MCU to host videoconferences: • The MCU performs media processing for endpoints in all locations, including Avaya Scopia® XT Series, XT Executive and compatible third-party endpoints. • The MCU can handle multiple videoconferences simultaneously. • Videoconferences are in high-quality, with maximum resolutions of 1080p and 720p, and include network error resilience using H.264 Scalable Video Coding (SVC) and high profile H. 264 (for details about these features, see About the XT Series on page 9). Related links Planning the Topology of the Avaya Scopia® XT Series Deployment on page 27 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 27 Planning the Topology of the Avaya Scopia® XT Series Deployment Planning the Topology of Avaya Scopia® XT Series with Scopia XT Desktop XT Series SMB Edition enables you to locally host videoconferences using its built-in MCU, and extends your videoconferences to participants joining from a computer (with Scopia XT Desktop Client) or a mobile device (using Scopia Mobile). For example, when you start a videoconference with the XT Series hosting the call, you can add other participants by asking them to connect via a web link to the Scopia XT Desktop Server, which would automatically install and launch Scopia XT Desktop Client on their computers, or Scopia Mobile on their mobile devices. The main features of the XT Series SMB Edition include: • Remote users can easily connect to a meeting hosted by the built-in MCU on the XT Series, by connecting via the Scopia XT Desktop Server. The deployment has very few components. You do not need additional hardware like an external MCU, Avaya Equinox H.323 Edge for firewall traversal, or a gatekeeper for routing calls. • The included Scopia XT Desktop provides built-in NAT and firewall traversal functionality, enabling secure remote connections from Scopia Mobile and Scopia XT Desktop Clients. You can enable this functionality via the XT Series license. The XT Series SMB Edition includes the following options: • Full SMB4 - Basic MCU level with up to four participants: one local and three remote endpoints or PC/mobile clients. • Full SMB9 - Advanced MCU level, with one local participant and up to eight remote endpoints or PC clients/desktop/mobile. PC is only for Windows, while desktop clients run on Windows and Mac. There is no local endpoint if you deploy the XT Series as a video server. Important: The XT Executive and Avaya Scopia® XT4300 can host up to four participants. As you add more XT Series endpoints, you can also manage them centrally with Equinox Management. This would enable centralized updating, backing up and control. Related links Planning the Topology of the Avaya Scopia® XT Series Deployment on page 27 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 28 Planning NAT and Firewall Traversal with Avaya Scopia® XT Series Planning NAT and Firewall Traversal with Avaya Scopia® XT Series The Avaya Scopia® XT Series fully supports NAT and firewall traversal, enabling you to place the unit behind a NAT router or firewall and connect with other endpoints seamlessly. This section describes the available methods to incorporate NAT and firewall traversal with XT Series: • Using a Avaya HTTP server or a STUN public server for NAT and firewall traversal When the XT Series hosts a videoconference with endpoints outside the enterprise (Figure 8: Using an HTTP/STUN Server for NAT and Firewall Traversal on page 29), it first queries an HTTP or STUN server to discover its public IP address, then sends it to any external endpoints wishing to join the conference. The external endpoints then answer the call using the IP address provided. Configure the XT Series for HTTP or STUN autodiscovery. A STUN server enables you to directly dial an endpoint behind a NAT or firewall by giving that computer’s public internet address. Figure 8: Using an HTTP/STUN Server for NAT and Firewall Traversal This approach works well in simple NAT and firewall traversal deployments, typically used by home offices and Small Medium Businesses (SMBs). • Using (Equinox H.323 Edge server) Avaya Equinox H.323 Edge or other H.460 server for NAT/ firewall traversal Endpoints in the private network can communicate with public endpoints via an H.460 NAT/ firewall traversal server, like the Avaya Equinox H.323 Edge. Endpoints in the public network January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 29 Planning the Topology of the Avaya Scopia® XT Series Deployment can join a conference hosted in the private network via the traversal server if there is an open connection through the firewall. A dedicated Avaya Equinox H.323 Edge offers external endpoints a static address when joining conferences hosted in your organization. You can dial [email protected] to access from outside the firewall, or you can dial 1234 directly if you deployed the Avaya Equinox H.323 Edge Client. Configure the Avaya Equinox H.323 Edge as the XT Series's gatekeeper and enable H.460. • Using the XT Series for NAT and firewall traversal In cases where your organization has no sophisticated firewall protection, the XT Series can straddle the two network zones using the both network ports provided on the XT Codec Unit (see Figure 9: Using XT Series for NAT and Firewall Traversal on page 30). Activate the second network port with the correct license, then connect one port to the public network and the other to your private network. All communication passes through the XT Series which acts as the virtual conference room for all the endpoints. Figure 9: Using XT Series for NAT and Firewall Traversal A gatekeeper allows the XT Series to dial aliases instead of IP addresses for endpoints in the private network, while for public endpoints, you must dial IP addresses. Without a gatekeeper, all endpoints must be referenced using IP addresses. Related links Planning the Topology of the Avaya Scopia® XT Series Deployment on page 27 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 30 Supporting ISDN Connectivity Supporting ISDN Connectivity About this task The Avaya Scopia® XT Series supports ISDN connectivity, allowing calls from endpoints to be routed to the relevant videoconference via the Gateway for ISDN. For deployments without a gatekeeper, you can dial ISDN endpoints by simply dialing the ISDN number. To do so, you must first configure the endpoint with your Gateway for ISDN, as described below. The system then automatically and transparently takes care of setting the bit rate and call routing through the Gateway. A single gateway can serve multiple endpoints. For example, if your organization needs to enable 5 Avaya Scopia® XT Series endpoints with ISDN connectivity (at a speed of 256bps), you can use one the Gateway for ISDN, which supports 5 concurrent calls of 256bps each. With the gateway approach less communication lines are needed. As all gateways do not connect at the same time and not all calls are ISDN, many more endpoints can share the same ISDN connection and gateway. Before you begin Enable Peer-to-Peer mode in the Gateway for ISDN. For more information, see the Gateway documentation. Procedure 1. Access the XT Series web interface, as described in Accessing XT Series Web Interface on page 80. 2. Select Administrator Settings > Protocols > ISDN. 3. Configure the ISDN settings as described below: Figure 10: Enabling ISDN connectivity Table 5: Supporting ISDN Connectivity Field Description Enable Select Yes to allow this Avaya Scopia® XT Series to quickly dial ISDN endpoints via the Gateway for ISDN. Gateway IP Address Enter the IP address of the Gateway for ISDN used by your organization. 4. Select Save. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 31 Planning the Topology of the Avaya Scopia® XT Series Deployment Related links Planning the Topology of the Avaya Scopia® XT Series Deployment on page 27 Implementing External API Control You can control the XT Codec Unit using the Avaya Scopia® XT Series API (requires integration with AMX, Creston, or Extron control devices). Contact Avaya customer support to receive the latest Reference Guide for Avaya Scopia® XT Series API, which includes the list of commands over the Ethernet interface. Related links Planning the Topology of the Avaya Scopia® XT Series Deployment on page 27 Implementing Port Security for the Avaya Scopia® XT Series The Avaya Scopia® XT Series provides video technology for room conferencing, including support for dual stream 1080p video, high quality data sharing, high quality full band audio and a highcapacity embedded MCU (selected models). To enable an external XT Series endpoint to communicate with Equinox Solution components within the organization's network, you need to open firewall ports between the external XT Series endpoint and the organization. This section details the ports used for the Avaya Scopia® XT Series and the relevant configuration procedures: Related links Planning the Topology of the Avaya Scopia® XT Series Deployment on page 27 Opening Ports for the XT Series on page 32 Configuring the TCP or UDP Port Range on the Avaya Scopia® XT Series on page 41 Opening Ports for the XT Series You can deploy Avaya Scopia® XT Series endpoints either inside or outside the enterprise network. When Equinox Solution components are located inside the network, and one or more XT Series endpoints are outside the network, you must open ports in the firewall to enable the endpoint's functionality. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 32 Implementing Port Security for the Avaya Scopia® XT Series Since the location of the XT Series is not fixed, the ports' source and destination differ depending on your XT Series topology. There are two main deployment topologies for the XT Series, each with optional additional components: • XT Series as an endpoint (standard topology) • XT Series with Scopia XT Desktop (XT Series SMB Edition) Typically, XT Series endpoints connect to a conference managed by Equinox Management, and hosted on the Scopia Elite MCU. XT Series endpoints may be both within and outside the enterprise. See Figure 11: Standard topology for Avaya Scopia® XT Series on page 33. XT Series Media Server/MCU Scopia Control Equinox Management XT Series XT Series Figure 11: Standard topology for Avaya Scopia® XT Series In contrast, in the XT Series SMB Edition topology, Scopia Desktop Clients join the conference via Scopia XT Desktop Server, located in the DMZ. The Scopia XT Desktop Server then connects to an XT Series endpoint with built-in MCU located inside the enterprise. External and internal XT Series endpoints connect directly to the XT Series endpoint with built-in MCU. See Figure 12: XT Series SMB Edition topology on page 33. XT Series XT Series with built-in MCU Desktop Server Equinox Client XT Series Figure 12: XT Series SMB Edition topology Avaya Equinox H.323 Edge provides a complete firewall and NAT traversal solution for H.323 deployments, enabling secure connectivity between enterprise networks and remote sites. Avaya Equinox H.323 Edge enables registered external endpoints to traverse the firewall without requiring January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 33 Planning the Topology of the Avaya Scopia® XT Series Deployment you to open any dedicated ports for the XT Series. See Figure 13: XT Series deployment with Avaya Equinox H.323 Edge on page 34 Pathfinder Server Equinox Management XT Series XT Series ECS Gatekeeper Figure 13: XT Series deployment with Avaya Equinox H.323 Edge In each of the topologies, the XT Series can be located either inside or outside the enterprise. You need to open different ports depending on the topology, and the location of the endpoints. The source for a port is the sender of data packets, and the destination is the receiver. There are two types of ports which require opening (see Figure 14: Inbound and outbound ports for the XT Series on page 35): • Bidirectional ports, which allow the XT Series to send and receive data packets on the same port. • Unidirectional ports, which allow the XT Series to either initiate communication or receive data packets. For a unidirectional port, you must designate it as inbound or outbound. A port is inbound if its source is sending to a destination protected by the firewall (for example, data sent from an external XT Series to Equinox Management). A port is outbound if its destination is receiving data from a source protected by the firewall (for example, data sent from Equinox Management to an external XT Series). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 34 Implementing Port Security for the Avaya Scopia® XT Series Figure 14: Inbound and outbound ports for the XT Series Depending on the location of the XT Series, a unidirectional port might be inbound to the organization or outbound from the organization. Important: On stateful firewalls, ports are left open to response data for an allocated period of time after the initial request. For unidirectional ports, this response is the only data allowed through in the opposite direction. On bidirectional ports, data can be initiated and sent through in both directions. Table 6: Ports for XT Series Management on Ethernet Interfaces (GLAN1, GLAN2) Source Port range Protocol (Type) Destinati on Functionality Result of Blocking Port on Firewall Required XT Series SDK Client (Creston/ Extron) 22 XT Series AT Comman ds using SSH(TCP ) XT Series Uses XT Series SDK API over SSH for Remote Management SDK Client cannot manage XT Series over SSH. Mandator y if using an SSH SDK client to manage the XT Series Web client (HTTP) 80 HTTP (TCP) XT Series Remotely performs management tasks via the XT Series Web user interface A web client cannot access the XT Series web server using HTTP Recomme nded to access XT Series via a Web Browser using HTTP Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 35 Planning the Topology of the Avaya Scopia® XT Series Deployment Source Port range Protocol (Type) Destinati on Functionality Result of Blocking Port on Firewall Required Scopia® Desktop Client 80 HTTP XT Series Manual activation of Screen/Mobile Link Screen/Mobile Link cannot be activated manually by a Scopia Desktop Client Recomme nded SNMP (UDP) XT Series Checks the system status A management entity cannot check the status of the XT Series via SNMP Mandator y if using Scopia Managem ent 8.3.x to manage the XT Series. Scopia 161 Managem ent 8.3.x/ SNMP Manager Station No longer needed with Avaya Conferen cing Managem ent 9.0. Web client(HT TPS) 443 HTTPS (TCP) XT Series Remotely performs management tasks via the XT Series Web user interface A web client cannot access the XT Series web server using HTTPS Recomme nded to access XT Series via a Web Browser using HTTPS Scopia® Desktop Client 443 HTTPS XT Series Manual activation of Screen/Mobile Link Screen/Mobile Link cannot be activated manually by a Scopia Desktop Client Recomme nded XT Series 5222 XMPP(TC Avaya P) Aura, XMPP Presence XT Series Presence status cannot be communicated to the XMPP server. Recomme nded Avaya One-X portal for IPO, XT Series cannot see the presence status for other entities XMPP Server XT Series Scopia Desktop January 2017 3336 3337 XTD XML XT Series API (TCP) Sends requests and receives information XTD clients cannot connect to XT Series Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] Mandator y if using XTD Table continues… 36 Implementing Port Security for the Avaya Scopia® XT Series Source Port range Protocol (Type) Destinati on Server (XTD) Functionality Result of Blocking Port on Firewall Required about XT Series status Scopia Control (iOS device) 3338 XT Series XML API (TCP) XT Series Sends GET/SET/ ACTIONS request to XT Series Scopia Control cannot connect to XT Series Mandator y if using Scopia Control Scopia Control (iOS device) 3339 XT Series HINTS (TCP) XT Series Receives indications of system status changes Scopia Control cannot align its status to reflect XT Series status. Mandator y if using Scopia Control Scopia 3341 Managem ent (iView) SM XML XT Series API (TCP) Sends notifications of changes in Roster/ Calendar XT Series cannot update the list of meetings scheduled for that day or the list of participants for meetings, or any meeting updates. Recomme nded for Calendar/ Roster functionali ties with SM mode = local Scopia 55090 Managem ent (iView)/ XT Series Signed Software Upgrade (TCP) XT Series Upgrades the XT Series Software with signed packages (only 8.5 or higher) XT Series software cannot be upgraded with a signed package by Scopia Management or a standalone XT Series Sw upgrade application Optional to upgrade XT Series software remotely with SM mode=loc al. XT Series Software Upgrade (TCP) XT Series Upgrades the XT Series Software XT Series software cannot be upgraded with an unsigned package by Scopia Management or a standalone XT Series Sw upgrade application Optional to downgra de XT Series software remotely with SM mode=loc al. XT Series AT Comman ds (TCP) XT Series Uses XT Series SDK API for Remote Management Scopia Management/ Client cannot manage XT Series. XT Series Signed Software Upgrade App Scopia 55099 Managem ent (iView)/ XT Series Unsigned Software Upgrade App Scopia 55003 Managem ent (iView)/X T Series SDK Client January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] Mandator y if using Scopia Managem ent to manage the XT Series; Table continues… 37 Planning the Topology of the Avaya Scopia® XT Series Deployment Source Port range Protocol (Type) Destinati on Functionality Result of Blocking Port on Firewall (Creston/ Extron) Required Mandator y if using a Third Party device to control XT Series Scopia XT PC Control (PC/Mac App for XTE) 55000 TCP XT Series Control XT Series by PC/Mac Scopia XT Series Control app cannot manage XTE240 Mandator y if using Scopia XT Series Control applicatio n to control XT Series using mouse/kb d Scopia XT PC Control (PC/Mac App for XTE) 55001 UDP XT Series Control XT Series by PC/Mac Scopia XT Series Control app cannot manage XTE240 Mandator y if using Scopia XT Series Control applicatio n to control XT Series using mouse/kb d Telnet Client 60123 XT Series XT Series CLI (TCP) Accesses XT Series console (CLI) XT Series proprietary console application (CLI) cannot be accessed via Telnet Optional XT Series 21 FTP/ S(TCP) FTP, FTPS Server Sends files to a file server XT Series cannot send files to a file transfer server Optional XT Series 80 HTTP (TCP) Web Servers on the Internet Performs NAT auto discovery and geolocalization XT Series cannot perform NAT Autodiscovery and geolocalization Recomme nded XT Series 123 SNTP (UDP) SNTP Server Gets the Internet UTC time XT Series cannot get the Internet UTC time from a server Recomme nded Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 38 Implementing Port Security for the Avaya Scopia® XT Series Source Port range Protocol (Type) Destinati on Functionality Result of Blocking Port on Firewall Required XT Series 162 SNMP (UDP) Scopia Manager/ Sends SNTP Trap Events XT Series cannot send SNMP traps to a Management entity Mandator y if using Scopia Managem ent to manage the XT Series Retrieves contacts from LDAP database XT Series cannot retrieve contacts from remote directory ( Scopia Management or XT Series) Mandator y if using remote directory SNMP Managem ent Station XT Series 389 LDAP(TC P) Scopia Manager/ LDAP Directory XT Series 80 HTTP Scopia® Desktop Server Proxy Mobile Link Mobile Link cannot be activated by a Scopia Desktop Client Recomme nded XT Series 443 HTTPS Scopia® Desktop Server Proxy Mobile Link Mobile Link cannot be activated by a Scopia Desktop Client Recomme nded XT Series 8554 RTSP(TC P) Scopia® Desktop Client Screen Link XT Series cannot receive shared desktop content from SDC Recomme nded XT Series 1718 H. 225.0/RA S (UDP) Multicast IP address 224.0.0.4 1 (“all GK”) “H.323 Gatekeeper Automatic Discovery” procedure XT Series cannot automatically discover a gatekeeper to which register (only manual configuration available). Optional XT Series 1719 H. 225.0/RA S H.323 GK H.323 call signaling to a GK XT Series cannot use the services of a gatekeeper. Recomme nded XT Series/H. 323 Endpoint 1720 H. 225.0/Q. 931 XT Series/H. 323 EP H.323 call signaling (Q.931) XT Series cannot establish H.323 calls Mandator y to support H.323 calls XT Series 3336 SM XML Scopia API (TCP) Manager XT Series requires to SM the list of scheduled meetings or the list of XT Series cannot receive the list of meetings scheduled for that day or the list January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] Recomme nded for Calendar/ Roster functionali Table continues… 39 Planning the Topology of the Avaya Scopia® XT Series Deployment Source XT Series/SI P or H. 323 Endpoint Port range 3230-325 01 Protocol (Type) H. 225.0/Q. 931 and H.245 Destinati on participants in current meeting Result of Blocking Port on Firewall of participants for the current meeting. XT Series/SI P or H. 323 EP H.323 call control signaling (Q.931) and media control signaling (H.245) and SIP (TCP) call signaling and BFCP signaling Cannot connect H.323 Mandator calls. y to support Cannot connect SIP H.323 calls on TCP calls and transport. SIP calls on TCP XT Series/SI P or H. 323 EP H.323 and SIP media (audio, video, H.224/ data RTP) and media control (RTCP) No media exchanged in the H.323 or SIP call. Mandator y to support H.323 calls and SIP calls STUN Server Contact the STUN Server Cannot discover the presence of a firewall or NAT (only manual configuration available). Optional and SIP (TCP) XT Series/SI P or H. 323 3230-331 31 RTP and RTCP (UDP) Functionality Endpoint XT Series 1 Required ties when SM mode = local 34783479 STUN XT Series/SI P Endpoint 5060 SIP(TCP) XT Series/SI P EP SIP call signaling Cannot connect SIP calls over TCP. Mandator y to support SIP calls on TCP XT Series/SI P Endpoint 5060 SIP(UDP) XT Series/SI P EP SIP call signaling Cannot connect SIP calls over UDP. Mandator y to support SIP calls on UDP XT Series/SI P Endpoint 5061 SIP(TCP) XT Series/SI P EP SIP call signaling for TLS Cannot connect SIP calls over TCP for TLS. Mandator y to support SIP calls on TCP for TLS XT Series/SI P Endpoint 5070– 50771 BFCP(UD XT P) Series/SI P EP SIP content (presentation) video signaling No SIP content video available. (UDP) Mandator y to support content Table continues… The ranges for dynamic ports are the maximum ones. The real port usage depends on the available licenses and on the active features on the XT Series. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 40 Implementing Port Security for the Avaya Scopia® XT Series Source Port range Protocol (Type) Destinati on Functionality Result of Blocking Port on Firewall Required video in SIP calls Related links Implementing Port Security for the Avaya Scopia® XT Series on page 32 Configuring the TCP or UDP Port Range on the Avaya Scopia® XT Series About this task You can configure the TCP or UDP port range by setting the base port, which is the lower end of the port range (if, for example, port 3230 is busy). The Avaya Scopia® XT Series uses dynamic TCP ports 3230-3250 for the following: • H.225.0: An H.323 protocol that specifies the messages and procedures used by gatekeepers to set up calls. • Q.931: A telephony protocol used for establishing and terminating the connection in H.323 calls. • H.245: A Control Protocol used for multimedia communication; enables transferring information about the device capabilities, as well as opening/closing the logical channels that carry media streams. • SIP: A signaling protocol used for creating, modifying, or terminating multimedia connections between two or more participants. The Avaya Scopia® XT Series uses dynamic UDP ports 3230-3313 for enabling real-time H.323 and SIP media, including audio, video, and H.224/data (RTP), and media control (RTCP). Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the port settings. From the XT Series web interface, select Administrator Settings > Networks > Preferences > Dynamic Ports. From the endpoint's main menu, select Configure > Advanced > Networks > Preferences > Dynamic Ports. 2. Define how the XT Series assigns ports by selecting one of the following from Auto detect: • No: The XT Codec Unit uses the range of dynamic ports indicated and allows you to define the base port (default and recommended setting). • Yes: The XT Codec Unit assigns ports randomly, and you cannot define the base port. 3. If you selected No in the Automatic list, you can modify the TCP or UDP base port in the Ports field. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 41 Planning the Topology of the Avaya Scopia® XT Series Deployment Important: You can configure the base port to any value between 1024-65535. The number of ports is calculated automatically by the system, and can be lower than the values specified above, depending on whether you have an MCU license and its type. 4. From the web interface only, select Save. Related links Implementing Port Security for the Avaya Scopia® XT Series on page 32 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 42 Chapter 4: Setting Up the XT Series Hardware These sections describe how to connect the XT Series to the network and other hardware components like monitors, cameras and microphones. Related links Planning the Optimal Room Setup on page 43 Connecting Avaya Scopia® XT Series to the Network on page 47 Connecting Monitors to the XT Series on page 48 Connecting Cameras or DVD players on page 49 Connecting Microphones and Speakers to the XT Series on page 61 Connecting a Computer to the XT Series on page 67 Planning the Optimal Room Setup Follow the recommended guidelines described in this section when setting up a room with an Avaya Scopia® XT Series endpoint. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 43 Setting Up the XT Series Hardware Figure 15: Optimal Room Setup • Walls and furniture Choose a plain neutral wall color. Avoid white walls as they increase the back light, causing cameras to reduce exposure and introducing a silhouetting effect. Avoid glass walls, or patterned and textured walls as they may cause visual disturbances. The room should be well and uniformly lit, with a brightness of at least 300 lux, avoiding a mixture of natural and artificial light. Light should come from the top of the conference table, the front and the rear (for depth of field). If the only light is from the ceiling, it should be gentle light and generate as little heat as possible. Use heavy curtains with a neutral color and install carpets to reduce noise interference from resonance with hard surfaces in the room. The room should be air-conditioned to avoid the XT Codec Unit activating its fan. • Camera positions Ensure the camera's view captures all the seats in the room (Figure 16: Camera scope covers all seats on page 45). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 44 Planning the Optimal Room Setup Figure 16: Camera scope covers all seats All cameras should be at a height to ensure eye contact between local and remote participants. Try positioning the camera between the two monitors either directly above or below them, at a distance which captures all the seats. Caution: Do not place the camera on top of the XT Codec Unit. It can cause the system to overheat. Place chairs so that you and other participants appear in full frame of the cameras, in the middle of the monitors. For larger rooms, a single XT Series can manage more than one camera. For more information, see Connecting Cameras or DVD players on page 49. • Microphone positions Place the Microphone Pod at the center of the table, in front of the participants. If you are using stereo functions, please ensure that the pod is well centered. The Avaya Pod picks the left channel audio from its left microphone, and the right channel audio from its right microphone. The third microphone of the Avaya Pod is disabled when using stereo. If you deploy the One-way Microphone Pod, note it has a limited three meter 180° range, so be sure to place all participants on one side of the microphone. The Three-way Microphone Pod picks up sound up to three meters away at all angles (360°). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 45 Setting Up the XT Series Hardware Figure 17: Placing the Microphone Pods Position the Microphone Pod as far as possible from loudspeakers and other noise sources. Do not place paper or other objects in front of the Microphone Pod. For large conference rooms, you can deploy two Microphone Pods, distributed evenly on the table. When using the Avaya Pod to receive stereo, the cascading feature is disabled but you can still use the second pod to mute/unmute the XT Series. In very large rooms, consider an audio mixer to add as many microphones as needed. For more information, see Choosing a Microphone for Your XT Series on page 61. • Position of the XT Codec Unit Place the XT Codec Unit on a horizontal surface which stands firmly on its base. The surface must be dry and free of dust, oil and other residues. Position the XT Codec Unit and the camera so that their front panel infra-red (IR) sensors are visible by someone holding the XT Remote Control Unit. If the XT Codec Unit is in a cabinet, the XT Remote Control Unit sends to the main camera's sensor which relays to the XT Codec Unit. Ensure the infra-red sensors do not face sunlight or inverter fluorescent lamps. Place the XT Codec Unit anywhere within a five meters reach of the camera cables. Leave enough space around the XT Codec Unit for air circulation and for connecting cables easily. • Configuring the monitors January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 46 Connecting Avaya Scopia® XT Series to the Network Configure the monitors while the cameras are in self-view mode to ensure the correct levels of contrast, brightness and sharpness. If the monitor has visual preset modes, choose Cinema or Movie as the best choice for videoconferencing. For more information, see Checking Monitor Image on page 238. If using the monitor's speakers, enable the monitor's noise reduction setting if available. See the monitor's documentation for details. Related links Setting Up the XT Series Hardware on page 43 Connecting Avaya Scopia® XT Series to the Network About this task Your Avaya Scopia® XT Series comes with two network ports (dual-NIC), where each is a gigabit LAN port (GLAN), operating at speeds of 10 or 100 or 1000 megabits per second (Mbps). Connect the network cable to the GLAN1 port. with a license to use both network ports (see Activating the If required, you can enable GLAN2 XT Series and its Optional Features on page 93). For example, a small business can use the XT Series as a firewall traversal system (see Planning NAT and Firewall Traversal with Avaya Scopia® XT Series on page 29), where the XT Series hosts a call on its built-in MCU, and endpoints from both the public and private networks can access the same videoconference. Connect one network port to the public network and the other to the private network. Another example of dual-NIC usage is when a large organization routes video on a higher performance network, while routing the API control of the XT Series on another network. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 47 Setting Up the XT Series Hardware Figure 18: Small business topology using both network ports to connect to a private and public network Related links Setting Up the XT Series Hardware on page 43 Connecting Monitors to the XT Series About this task Connect one or two monitors to the Avaya Scopia® XT Series to use it as a videoconferencing endpoint, and to view the interface (menus) of the endpoint itself. Use the XT Remote Control Unit to navigate these menus. Each monitor is connected with an HDMI cable which can transmit both video and audio. You can calibrate the monitor image position using the quick setup wizard (see Adjusting the Image Position on page 101). To configure the advanced monitor settings like the resolution of one or two monitors and the video layouts of embedded images, see Configuring Monitors on page 111. Figure 19: HDMI cable January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 48 Connecting Cameras or DVD players The endpoint's sound is routed to one of the monitor's loudspeakers. You can customize the sound with amplifiers and speakers and configure the output tracks, (see Connecting Headphones or an Amplifier with Loudspeakers on page 65). Procedure 1. Connect the monitor's HDMI cable to the HD1 port on the XT Codec Unit: Figure 20: Connecting a monitor to the XT Series Note: A 4K Monitor must be connected to HD1 only. 2. (Optional) Connect the second monitor's cable to the HD2 port on the XT Codec Unit. Related links Setting Up the XT Series Hardware on page 43 Connecting Cameras or DVD players You can connect one or more PTZ (pan, tilt, zoom) cameras directly to the Avaya Scopia® XT Series, and also connect a DVD player or media player to the DVI port. On the XT7000 Series and XT5000 Series, you can also connect multiple cameras and HDMI devices via the Avaya Scopia® XT Camera Switch. You can also connect a USB camera, like the Logitech C920 or C930E Webcam, or Avaya USB H100 HD Video Camera, to the upper USB port on the XT Series. The XT Executive already has a built-in USB camera, and you can connect a PTZ camera to use instead of the USB camera. Related links Setting Up the XT Series Hardware on page 43 Connecting the PTZ Camera on page 50 Connecting an Additional PTZ Camera Directly on page 52 Connecting Multiple HDMI Devices or Cameras via the Avaya Scopia® XT Camera Switch on page 55 Connecting a DVD or Blu-ray Player or Other Analog Video Equipment on page 60 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 49 Setting Up the XT Series Hardware Connecting the PTZ Camera About this task This procedure describes how to connect the main PTZ camera to the Avaya Scopia® XT Series. The XT7000 Series and the XT5000 Series use the XT Premium Camera or the Avaya Scopia® XT Deluxe Camera. The XT4300 uses the XT Flex Camera, while the XT4200 uses the XT Standard II Camera. Figure 21: Flex Camera Figure 22: Deluxe Camera For details about the camera's capabilities, see Technical Specifications on page 19. For more information about the room setup, see Planning the Optimal Room Setup on page 43. Procedure 1. Place the camera in a position to ensure eye contact between local and remote participants. If the XT Codec Unit is housed in a cabinet, the XT Remote Control Unit sends the signal to the infra-red receiver of the main camera to relay messages to the XT Codec Unit. In this case, configure the camera settings so the camera's power is always on (see Configuring Cameras on page 116). Try positioning the camera between the two monitors either directly above or below them, at a distance which captures all the seats. Caution: Do not place the camera on top of the XT Codec Unit. It can cause the system to overheat. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 50 Connecting Cameras or DVD players 2. Remove the camera stabilizing cartons before connecting the camera to avoid damage to the system. 3. Insert the following connectors on the camera cable to the ports on the back of the camera, as shown in Figure 23: Connecting cables to the back of the camera on page 51: • The DVI connector to the DVI socket • The 8-pin connector to the IN (RS232C) socket • The power connector to the DC IN 12V socket Figure 23: Connecting cables to the back of the camera 4. With the camera turned off, set the System Select switch on back of the camera to 7 using a slotted 2.5 mm screwdriver (Figure 23: Connecting cables to the back of the camera on page 51). This is only for Premium, Advanced, and Standard II cameras. 5. Insert the two connectors on the other end of the camera cable to the ports on the XT Codec Unit (Figure 24: Connecting the camera cables to the XT Codec Unit on page 52). • Connect the HDMI plug to the vertical socket. • Connect the other plug (power) to the horizontal socket. We recommend keeping the DVI socket available for a computer connection (for example, to share content in a videoconference). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 51 Setting Up the XT Series Hardware Figure 24: Connecting the camera cables to the XT Codec Unit 6. Enable the HD1 camera and configure its settings, as described in Configuring Cameras on page 116. Related links Connecting Cameras or DVD players on page 49 Connecting an Additional PTZ Camera Directly About this task You can connect an additional PTZ (pan, tilt and zoom) camera to the XT Series for large room setups, when one camera does not cover enough area (Connecting an Additional PTZ Camera Directly on page 53): • For all XT Series models, you can connect it directly to the DVI port on the XT Codec Unit, as described below. • For the XT7000 Series only, you can also connect it to the HDMI 2 port on the XT Codec Unit (recommended), as described below. • For the XT7000 Series and XT5000 Series, you can connect multiple cameras via the Avaya Scopia® XT Camera Switch (purchased separately), which keeps the DVI port free to add a computer or DVD player (see Connecting Multiple HDMI Devices or Cameras via the Avaya Scopia® XT Camera Switch on page 55). The additional PTZ camera kit contains the camera itself, remote control, power supply, HDMI to DVI adapter and a five-meter DVI-HDMI cable. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 52 Connecting Cameras or DVD players It also includes a 10-meter VISCA cross cable, enabling you to control both cameras with the same XT Remote Control Unit on the XT5000 Series and XT7000 Series, by connecting a VISCA cross cable between the cameras. This disables the extra remote control. VISCA is a standard protocol to control PTZ cameras. Figure 25: Connecting an additional camera directly to the XT Series Important: With automatic driver mode, the camera models must be the same, otherwise you can set manual driver mode and specify the drivers for each camera. Before you begin For larger room setups, if you need a longer HDMI cable than the supplied five-meter DVI-HDMI cable, be sure to add HDMI repeaters. For 1080p at 60fps, add a repeater every five meters. For 1080p at 30fps or 720p at 60fps, add a repeater every 10 meters. Compatible HDMI repeaters are listed in Third-Party Accessories for Avaya Scopia® XT Series. To control both cameras using one XT Remote Control Unit (on the XT7000 Series and XT5000 Series only), use the supplied 10-meter VISCA cross cable, or for large room setups, buy a longer third-party cable, or create your own. The RS232 cable should be up to 15-20 meters long, where both ends have an 8-pin mini-DIN male connector. To create your own cable, connect the pins as shown in Figure 26: Creating your own long VISCA cross cable on page 54. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 53 Setting Up the XT Series Hardware Figure 26: Creating your own long VISCA cross cable Procedure 1. Remove the camera stabilizing cartons, to avoid damage to the system. Caution: Do not place the camera on top of the XT Codec Unit. It can cause the system to overheat. 2. Verify the SYSTEM SELECT switch on the back panel of the new camera is set to 7. This is only for Premium, Advanced, and Standard II cameras. 3. Connect the DVI port on the camera to the DVI connector on the XT Codec Unit (Figure 25: Connecting an additional camera directly to the XT Series on page 53). The system manages it as PC content. —Or— For the XT7000 Series, we recommend connecting the additional camera to the HDMI 2 port on the XT Codec Unit (located under connection. ). This keeps the DVI port available for a computer 4. Connect the power supply cable to the DC IN connector on the camera. 5. Plug the power supply cable into a power outlet. 6. (Optional for XT7000 Series and XT5000 Series only) To control the extra camera using the same XT Remote Control Unit, connect one end of the crossed VISCA control cable to the additional camera's IN (RS-232C) connector. Then connect the other end to the main camera's OUT (RS-232C) connector (Figure 25: Connecting an additional camera directly to the XT Series on page 53). 7. Apply power to the camera. Related links Connecting Cameras or DVD players on page 49 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 54 Connecting Cameras or DVD players Connecting Multiple HDMI Devices or Cameras via the Avaya Scopia® XT Camera Switch About this task You can connect a second PTZ camera to your XT Series, for large room setups. All XT Series models can connect the extra camera directly to the DVI port. However, the XT7000 Series and XT5000 Series can also connect it via the Avaya Scopia® XT Camera Switch which is purchased separately. Using the switch enables multiple HDMI connections and keeps the DVI port available for a computer or DVD player to share content. For example, you may want to zoom one camera to focus on the speaker, and use another camera for the audience. On the XT7000 Series only, you can connect a second camera to an extra HDMI port on the XT Codec Unit, without using the Avaya Scopia® XT Camera Switch. Use the Avaya Scopia® XT Camera Switch when connecting more than two cameras to the XT7000 Series. With the Avaya Scopia® XT Camera Switch, you can connect up to four HD cameras or HDMI devices, like a DVD or other media player. Connected cameras can be controlled from an XT7000 Series or XT5000 Series endpoint. Important: The Avaya Scopia® XT4000 Series and XT Executive do not support the Avaya Scopia® XT Camera Switch. Before you begin Caution: • Make sure all units are switched off when connecting or disconnecting devices. • Always remove the camera stabilizing cartons before connecting the camera. • Do not place a camera on top of the XT Codec Unit. It can cause the system to overheat. Procedure 1. Install the Avaya Scopia® XT Camera Switch on a horizontal surface close to the XT Codec Unit. The supplied cable length is 40cm (0.13ft). 2. Connect the USB and HDMI cables as follows (Figure 27: Connecting the Avaya Scopia® XT Camera Switch to the XT Codec Unit on page 56): • Connect one end of the HDMI cable to the OUTPUT socket on the Avaya Scopia® XT Camera Switch and the other end to the vertical HDMI connector on the XT Codec Unit. On the XT5000 Series, use the vertical HDMI port on the XT Codec Unit (located under ). On the XT7000 Series, use the vertical HDMI 2 port on the XT Codec Unit (located under ). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 55 Setting Up the XT Series Hardware • Connect one end of the USB cable to the USB socket on the Avaya Scopia® XT Camera Switch and the other end to the upper USB connector on the XT Codec Unit. This cable provides power to the device, so no extra power cable is required. Figure 27: Connecting the Avaya Scopia® XT Camera Switch to the XT Codec Unit 3. Insert the three connectors of the camera cable (3 connectors on one side, 2 connectors on the other side) to the sockets on the back of the camera, as shown in Figure 23: Connecting cables to the back of the camera on page 51: • The DVI connector to the DVI socket • The 8-pin connector to the IN RS232C socket • The power connector to the DC IN 12V socket January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 56 Connecting Cameras or DVD players Figure 28: Connecting cables to the back of the camera Note that this is an example diagram. The back panel for Deluxe and Flex cameras is different from this one. 4. Attach the two connectors on the other end of the camera cable as shown in Figure 29: Connecting cables to the XT5000 Series on page 58 and Figure 30: Connecting cables to the XT7000 Series on page 58: a. For the XT5000 Series: The HDMI connector to the HDMI socket labeled 1 on the Avaya Scopia® XT Camera Switch. b. For the XT7000 Series: The HDMI connector to the HDMI socket labeled 1 on the XT7000 Series. c. The connector for power and serial control must be connected to the socket on the XT Codec Unit. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] horizontal 57 Setting Up the XT Series Hardware Figure 29: Connecting cables to the XT5000 Series Figure 30: Connecting cables to the XT7000 Series 5. Connect the second camera (Figure 31: Connecting the second camera on page 59): a. Connect the 10-meter VISCA crossed cable supplied with the camera kit. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 58 Connecting Cameras or DVD players Second Camera First Camera XT Camera Switch Connected to XT5000 XT Camera Switch Connected to XT7000 Figure 31: Connecting the second camera • Attach one end of the VISCA control cable to the IN RS-232C connector on the second camera. • Attach the other end to the OUT RS-232C connector on the previous camera. b. Connect the DVI-HDMI cable: • Attach the DVI connector to the DVI socket on the second camera. • Attach the HDMI connector to the HDMI socket labeled 2 for the XT5000 Series and to the socket labeled 1 for the XT7000 Series on the Avaya Scopia® XT Camera Switch. 6. If required, repeat the above step for a additional HDMI devices. 7. Check that the SYSTEM SELECT switch on the back panel of each camera is set to 7: This is only for Premium, Advanced, and Standard II cameras. Figure 32: Checking the SYSTEM SELECT switch Caution: To adjust the switch, you must first turn the camera off. Adjust it using a slotted 2.5 mm screwdriver. 8. Turn on the XT Codec Unit by pressing the power key on the XT Remote Control Unit. ® This also turns on the Avaya Scopia XT Camera Switch. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 59 Setting Up the XT Series Hardware 9. Connect one end of the power supply cable to the DC IN 12V connector on each camera, and the other end into one of the power sockets on the wall. 10. Configure the cameras' settings (see Configuring Cameras on page 116.) If required, connect a DVD or HDMI media player to a port on the Avaya Scopia® XT Camera Switch. Related links Connecting Cameras or DVD players on page 49 Connecting a DVD or Blu-ray Player or Other Analog Video Equipment About this task You can add a DVD or Blu-ray player to the Avaya Scopia® XT Series to share its content during a videoconference by connecting it to either the vertical camera port or the DVI port on the XT Codec Unit (see Figure 33: Connecting a DVD player or digital-analog converter on page 60). On the XT7000 Series only, you have the option of connecting to one of two vertical HDMI ports. If your HDMI 2 port is available (located under ), we recommend using this port and keeping the DVI port available for a computer connection. Figure 33: Connecting a DVD player or digital-analog converter You can also add an analog camera or other analog video equipment, such as legacy composite video or component video media devices, by connecting it to an analog-digital converter which, in turn, is connected to the same camera or DVI ports on the XT Codec Unit (see Figure 33: Connecting a DVD player or digital-analog converter on page 60). For information on the converters tested with the XT Series, see Third-Party Accessories for Avaya Scopia® XT Series. These type of media devices include VCR players, DVD players, and cameras. The XT Series supports digital content protection. If the XT Codec Unit detects that non-compliant devices are attached to one of the HD CAM inputs, the video is locked and a special image with a lock is displayed in place of the protected content. • You can only view digitally protected content on a device that supports High-bandwidth Digital Content Protection (HDCP). • You cannot view digitally protected content on a device that copies HDCP content. • You cannot send digitally protected content to non-HDCP devices. Related links Connecting Cameras or DVD players on page 49 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 60 Connecting Microphones and Speakers to the XT Series Connecting Microphones and Speakers to the XT Series These sections describe how to connect audio equipment, such as the XT Digital Microphone Array Pod, to the XT Codec Unit: Related links Setting Up the XT Series Hardware on page 43 Choosing a Microphone for Your XT Series on page 61 Connecting a Microphone to the XT Series on page 64 Connecting Headphones or an Amplifier with Loudspeakers on page 65 Choosing a Microphone for Your XT Series This section provides an overview of the different types of microphones which are shipped with the various models in the Avaya Scopia® XT Series. You can add more microphones to your XT Series depending on the room setup. Figure 34: Choosing the microphone for your XT Series To determine the best microphone positioning, see Planning the Optimal Room Setup on page 43. When deciding on the microphone best suited for the meeting room, consider the following factors: • A larger room requires more microphones. Position the microphones to ensure all participants are within range. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 61 Setting Up the XT Series Hardware • A digital microphone brings higher quality sound, and are usually connected via optical cables which can be deployed over longer distances than analog (copper) wires. • For more complex audio setups, you can connect the XT Series to an audio mixer. • The XT Codec Unit uses the same audio in port for third-party digital microphone, analog microphones, line input, audio mixer, and computer audio, so you must choose between them. You can free this port when you use the digital three-way XT Digital Microphone Array Pod, which uses its own microphone port. There are several connections available to input audio to the XT Series: • The dedicated microphone port is for the digital Three-way Microphone Pod. The XT5000 Series and the XT7000 Series can support two of these microphones daisy-chained. When capturing stereo audio, only the first Microphone Pod is used. • The USB port is used for USB headsets (lower USB only), or for a USB camera with a built-in microphone (upper USB only). • The audio input port is for: - The analog One-way Microphone Pod or any other analog microphone with a 3.5mm jack. - A third-party digital microphone with a mini-TOSlink connector. - Audio mixers like those from Clear One. An audio mixer connects multiple microphones (or other audio inputs) to generate a single audio stream. - A computer audio-out connection or line audio connection. Table 7: Types of microphones on page 62 describes the most common types of microphones used with an Avaya Scopia® XT Series. Table 7: Types of microphones Type of Optimal Room Microphon Size e Advantages Disadvantages Microphone Specifications Typically Used With USB Camera with Built-in Microphon e, or USB headset Cost-effective. Short range, suitable for a single participant only. Digital audio XT Executive Personal endpoint for close proximity to speaker Frees the audio input port for computer audio input. Supported headsets: Plantronics Voyager Pro UC Wireless Plantronics Savi W440 Jabra Pro 9450 Duo Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 62 Connecting Microphones and Speakers to the XT Series Type of Optimal Room Microphon Size e Advantages Disadvantages Microphone Specifications Typically Used With One-way Microphon e Pod Multiple participants can be positioned up to three meters away on one side of the mic. Captures more background noise than the three-way Microphone Pod Analog audio Avaya Scopia® XT4000 Series Small meeting rooms (up to 4x4m) Cost-effective Captures audio only from one side One side (180º range) 3 meters (about 10 feet) When connected, you cannot transmit PC audio Three-way XT Digital Microphon e Array Pod Large meeting rooms (up to 6x6m) For very large rooms (up to 12x6m), use two three-way Microphone Pods. You cannot use more than two Microphone Pods for one system. (XT5000 only) Range extends three meters on all sides of each microphone for complete coverage. Higher cost. Digital 360º coverage 3 meters range (about 10 feet) Advanced beam forming technology isolates the active speaker from background noise. Avaya Scopia® XT5000 and Avaya Scopia® XT7000 Series Superb audio quality. Supports stereo (Avaya Pod only) When connected directly to the XT Codec Unit, you can also transmit PC audio. Third-party Digital Microphon e Large meeting rooms, positioned anywhere. Cables can run for longer distances. Position freely due to optical cables. Third-party Analog Microphon e Large meeting rooms, positioned up to a few meters from the XT Codec Unit. Position for lecturer or Requires careful other room setup. positioning depending on its Cost-effective specifications. High quality audio. Higher cost. When directly connected to the XT Series, you cannot transmit PC audio. Depends on the specifications of the third-party microphone Can be added to any XT Series model. Depends on the specifications of the third-party microphone Can be added to any XT Series model. When directly connected to the XT Series, you cannot transmit PC audio Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 63 Setting Up the XT Series Hardware Type of Optimal Room Microphon Size e Advantages Disadvantages Microphone Specifications Typically Used With Multiple Microphon es with Audio Mixer Comprehensive coverage Higher cost Depends on the specifications of the third-party microphones and audio mixer Avaya Scopia® XT5000 and Avaya Scopia® XT7000 Series Very large meeting rooms When connected, you can also transmit PC audio Separate echo canceling configuration Related links Connecting Microphones and Speakers to the XT Series on page 61 Connecting a Microphone to the XT Series About this task Select the microphones best suited to your deployment (see Choosing a Microphone for Your XT Series on page 61), and ensure all participants are seated within the range of one of the microphones. To determine the best microphone positioning, see Planning the Optimal Room Setup on page 43. More complex setups, like setting up an auditorium or mixing different types of microphones, may require an audio mixer (for example Clear One mixers). An audio mixer connects multiple microphones (or other audio inputs) to generate a single audio stream. Using an audio mixer requires you disable echo-cancellation on the XT Series (see Configuring Microphones on page 120) and then enable it either on the audio mixer, or (ideally) on each microphone. The audio mixer must have either an analog audio I/O (mini jack 3.5”) connector or a digital optical (miniTOSlink) connector. The XT Executive uses the microphone embedded in the camera by default. If you connect an additional microphone, the embedded microphone is disabled. Procedure 1. Connect a microphone to the XT Codec Unit as follows: • The dedicated microphone port is for the digital Three-way Microphone Pod. The XT5000 Series and the XT7000 Series can support two of these microphones daisychained. When capturing stereo audio, only the first Microphone Pod is used. • The USB port is used for USB headsets (lower USB only), or for a USB camera with a built-in microphone (upper USB only). • The audio input port is for: - The analog One-way Microphone Pod or any other analog microphone with a 3.5mm jack. - A third-party digital microphone with a mini-TOSlink connector. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 64 Connecting Microphones and Speakers to the XT Series - Audio mixers like those from Clear One. An audio mixer connects multiple microphones (or other audio inputs) to generate a single audio stream. - A computer audio-out connection or line audio connection. Figure 35: Connecting a microphone to the XT Codec Unit 2. (Optional, only for XT5000 and XT7000 Series) To daisy-chain a second Three-way Microphone Pod, connect the second microphone's output input to the first Microphone Pod . 3. Plan echo cancellation according to your audio setup: Table 8: Configuring Echo Cancellation Audio Setup Configure Echo Cancellation Microphone Pod (One-way or XT Series enables its own echo cancellation by default. three-way) A single third-party microphone (without echo cancellation) Enable the XT Series built-in echo cancellation (see Configuring Advanced Echo Cancellation on External Microphones on page 155). Audio mixer Disable the XT Series built-in echo cancellation (see Configuring Microphones on page 120). You then cancel the echo either in the audio mixer's settings, or (ideally) on each microphone. Related links Connecting Microphones and Speakers to the XT Series on page 61 Connecting Headphones or an Amplifier with Loudspeakers About this task By default, you hear the sound of your Avaya Scopia® XT Series from the monitors' speakers. The monitors are connected to the XT Codec Unit using HDMI, which sends both audio and video. To boost sound beyond the monitors' own speakers, you can add an amplifier and loudspeakers by of the XT Codec Unit. connecting them to the analog or digital audio output port January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 65 Setting Up the XT Series Hardware Alternatively, if you want to route the audio to headphones, for example when using the XT Executive, you can connect headphones to the monitor's audio port or the lower USB port so it cuts off the monitor's speakers and routes sound to the headphones only. Before you begin If connecting an amplifier, verify you have a shielded stereo audio cable with a 3.5mm stereo audio plug. Procedure 1. To boost sound, connect an amplifier with speakers directly to the audio output port the XT Series. on Figure 36: Connecting external amplifier/speakers to the XT Series 2. To connect headphones to replace the monitor's speakers, connect headphones to the audio output of the monitor. Figure 37: Connecting headphones to the XT Series Alternatively, attach a USB headset to the USB port on the XT Codec Unit (see Choosing a Microphone for Your XT Series on page 61). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 66 Connecting a Computer to the XT Series Related links Connecting Microphones and Speakers to the XT Series on page 61 Connecting a Computer to the XT Series About this task Connect a computer to share a presentation or other content with other participants. You can display the content to participants in a local conference room, as well as to remote participants during a call. You connect the video separately from the audio. The computer video is routed to the port. DVI port on the XT Codec Unit, while the audio is routed to the audio-in When you share a computer's sound during a call, remote participants hear the computer's audio output as well as the audio from the Microphone Pod. However, analog microphones like the oneway Microphone Pod use the same audio-in port as a connected computer, so to use both at the same time, connect them via an audio mixer (see Connecting a Microphone to the XT Series on page 64). On the XT Executive, your computer content is automatically displayed on the monitor, but only ever shared when configured as a personal executive endpoint. When you receive an incoming call, it automatically displays the XT Series menus to easily allow you accept or reject the call, and your local camera displays your video on the monitor. Alternatively, you can quickly share content without connecting your computer using the Avaya Screen Link feature. You can do so only if your computer has Avaya Scopia® XT Desktop client and is on the same network as the XT Series. If they are in different networks, verify there is no NAT or firewall between them. For more information about using the Avaya Screen Link feature, see the Avaya Scopia® XT Series User Guide, which is available from support.avaya.com. Procedure 1. If your computer has a DVI or HD port, connect it to the DVI port on the XT Codec Unit. Alternatively, use the supplied DVI-VGA adapter to connect a VGA cable from the adapter to the computer's VGA port. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 67 Setting Up the XT Series Hardware Figure 38: Connecting a computer's display to the XT Series 2. Connect the computer audio to the audio-in both analog and digital optical audio. port on the XT Codec Unit, which supports Important: By default, participants in the meeting can hear your computer’s audio even if you mute the audio on the XT Series. Figure 39: Connecting a computer's audio to the XT Series When you connect a computer's audio output to the XT Series, the echo cancellation for this analog input is disabled by default (see Configuring Microphones on page 120). 3. Set the computer's resolution by accessing the operating system graphics settings. 4. Select your screen resolution and refresh rates from the list of supported settings (see Table 9: Supported computer monitor resolutions and refresh rates on page 69). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 68 Connecting a Computer to the XT Series Table 9: Supported computer monitor resolutions and refresh rates Name Resolution Digital Refresh Rate (Hz) Analog Refresh Rate Frequency (Hz) 1080p 1920x1080 60 60 SXGA 1280x1024 60,75 60, 75 1280 x 960 60,85 60,85 SXGA+ 1400x1050 60 60 HD+ (900p) 1600x900 60 N/A HD 720p 720p 60 60 WSXGA 1440x900 60 60 UVGA 1280x960 60, 85 60, 85 1280x768 60 60 1280x800 60 N/A (refers to 1280x800) XGA 1024x768 60, 70, 75 60, 70, 75 SVGA 800x600 60, 72, 75 60, 72, 75 VGA 640x480 72, 75 72, 75 1400x1050 WXGA 5. To share content from your computer, continue with User Guide for Avaya Scopia® XT Series. Related links Setting Up the XT Series Hardware on page 43 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 69 Chapter 5: Controlling the XT Series There are a number of ways to interact with the Avaya Scopia® XT Series: • Use the XT Remote Control Unit locally on the endpoint itself to navigate the menus (GUI) and perform user functions and advanced configuration. You view the results on a connected monitor. • (XT Executive only) Use a keyboard and mouse of a computer connected to the endpoint to navigate its menus instead of the XT Remote Control Unit. This also requires a connected monitor. • Use the Scopia® Control app for iOS devices to control user-level functionality of the XT Series via an intuitive touch interface. This app is limited to user features, and does not extend to administration or advanced configuration. For more information, see User Guide for Scopia® Control. • Use the XT Series's web interface to perform nearly all features from the unit's web page. • Use Equinox Management's administrator web interface to perform system upgrades, backups, and add your endpoint to the organization's address book (see Managing Avaya Scopia® XT Series from Equinox Management on page 81). Related links Accessing the XT Series Local Menu on page 70 About the XT Remote Control Unit on page 72 Navigating Menus with the Keyboard and Mouse on page 78 Accessing XT Series Web Interface on page 80 Managing Avaya Scopia® XT Series from Equinox Management on page 81 Accessing the XT Series Local Menu About this task After switching on the XT Series, the main menu appears on the connected monitor. To navigate the local menus, use the XT Remote Control Unit or for XT Executive only, you can use a keyboard and mouse. You can also access the system via the web, where the main screen is laid out differently (see Accessing XT Series Web Interface on page 80). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 70 Accessing the XT Series Local Menu Figure 40: XT Series main menu The main menu offers the following features: • Call starts audio and video calls. • Contacts allows you to view, edit, and call a contact. • Calendar allows you to view and join meetings scheduled for this endpoint. • Present starts sharing content from your computer, or displays the connected computer's content. • Control Camera adjusts camera position. • Recording allows you to record and playback a videoconference (may require a license). • Configure adjusts settings and checks the system status. Before you begin (XT Executive only) To navigate menus with a keyboard and mouse, you must first connect your computer and then complete the Quick Setup Wizard which ends with installing the Avaya Scopia® XT Control utility to use the keyboard and mouse for menu navigation (see Installing Avaya Scopia® XT Control to Use Keyboard and Mouse (XT Executive) on page 106). Procedure 1. Check the light on the front of the XT Codec Unit. When it is connected to power but switched off, the LED blinks. 2. Press the power key on the XT Remote Control Unit to turn on the XT Codec Unit. When switched on, the LED remains on (no blinking). 3. (XT Executive only),Access the main menu by pressing ok/menu on the XT Remote Control Unit, or select the Avaya Scopia® XT Control icon on your taskbar. 4. The system home page appears on the monitors. When you access the system for the first time only, the Quick Setup wizard is displayed (see Configuring Basic Settings with the Quick Setup Wizard on page 98). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 71 Controlling the XT Series 5. Navigate using the XT Remote Control Unit or on the XT Executive only, you can also use the keyboard and mouse. Related links Controlling the XT Series on page 70 About the XT Remote Control Unit There are several ways to control the Avaya Scopia® XT Series. This section explains how to use the XT Remote Control Unit to navigate the endpoint's menus which are displayed on the endpoint's monitor. Without a monitor, you cannot interact using the XT Remote Control Unit. Other ways to control and interact with the XT Series include: • Using the web interface (see Accessing XT Series Web Interface on page 80). • (XT Executive only) Using your keyboard and mouse (see Navigating Menus with the Keyboard and Mouse on page 78). • Using Scopia® Control on an iOS device to control user functionality (see User Guide for Scopia® Control). The XT Remote Control Unit has an improved design for a more efficient videoconferencing experience (Figure 41: The XT Remote Control Unit (Simplified) on page 73). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 72 About the XT Remote Control Unit Switch between numbers and letters Standby or activate. Press and hold to switch off. Backspace Press and hold to toggle Do not disturb Dial a call Disconnect or end a meeting Navigate through the menu and move camera Back Volume Local/remote camera Press and hold to switch inputs. Camera zoom Mute your mic. Press and hold to hide your video. Switch video layouts. Press and hold for layouts menu. Start/end presentation Figure 41: The XT Remote Control Unit (Simplified) Scroll through menus and options using the arrow keys and pressing the ok/menu key to select an item. There is also an advanced version of the remote control available. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 73 Controlling the XT Series Standby or activate. Press and hold to switch off. Enter numbers or characters. Hold to recall preset. (Arrow keys) Navigate menus. Move camera. Open Contacts Press and hold to toggle Do not disturb Disconnect or end a meeting Dial a call Press to delete. Hold to clear. Toggle graphic menu everywhere. Press to select a menu item. Long press to change input mode. Back/undo. Toggle graphic menu on home page. Start/end presentation Press red and green keys to activate programming mode. Enter two digits to program. Volume Press to toggle audio mute. Hold to toggle privacy. Zoom Press to toggle video mute. Hold to toggle Do not disturb. Change layouts Help Press to change multi-image type. Hold to toggle Open layout page. Press to select far end Press to change input source. Hold to toggle local/remote. Press to select near end Press Memo then enter two digits to position near camera as preset. Press Select then enter two digits to select saved near or far preset. Figure 42: The XT Remote Control Unit (Advanced) Enter letters and digits into a field using the remote's keypad on the XT Remote Control Unit. The system displays the current entry method to the right of the field (Figure 43: Entry method displayed to the right of an input field on page 75). You can switch entry methods by pressing the 1/a/A button repeatedly while the cursor is in the input field, to switch between abc1 (default) for lower case alphanumeric characters, ABC for upper case characters only (no digits), abc for just lower case characters only (no digits), and 123 for digits only. To enter a letter or number, press a key repeatedly to cycle through its characters. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 74 About the XT Remote Control Unit Figure 43: Entry method displayed to the right of an input field Table 10: Remote Control Shortcuts Keyboard Simplified Remote Control Advanced Remote Control Notes/Tips Esc Back Back To move the current camera when you are in the main menu, press C or Back. Press C again to access the main menu. F1 -- Help F2, F6 Layouts Pip For example, you can see the remote video in a big window and your local video in a smaller window. F3 Far/Near Far/Near Far/Near switches between the local and remote cameras. For example, when the Far icon appears, all inputs, presets, and camera movements are directed towards the far camera and far active speaker. F4 Holding the Layouts key Layouts Controls the content of the visible windows. For example, you can choose to see which video appears in the bigger window. F5 Contacts Contacts Pause Hold Mute (Video Privacy) Video Privacy Backspace DEL C On the advanced remote control, hold the C key to completely erase the field content. Enter/Return OK OK Press and hold OK to toggle the input editing mode (1/a/A). Press OK to place a call. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 75 Controlling the XT Series Keyboard Simplified Remote Control Advanced Remote Control Insert Call Call Delete Disconnect Disconnect Home Hold Ok (Menu) Hold Ok (Menu) End Hold Near/Far (Inputs) Inputs Page Up Zoom+ Zoom+ Page Down Zoom - Zoom - Arrow Up Arrow Up Arrow Up Arrow Down Arrow Down Arrow Down Arrow Left Arrow Left Arrow Left Arrow Right Arrow Right Arrow Right Mute (Ext. Keyboard) Mute Mute Volume+ (Ext. Keyboard) Volume+ Volume+ Volume- (Ext. Keyboard) Volume- Volume- Notes/Tips Use to switch rapidly between local and remote cameras. Press and hold the Mute key to toggle privacy. Related links Controlling the XT Series on page 70 Pairing an XT Remote Control Unit on page 76 Pairing an XT Remote Control Unit About this task If you have multiple XT Series units in the same room, you can pair a XT Remote Control Unit with its XT Codec Unit so that every unit has its dedicated remote, so when you press a key on a remote, it triggers an action on the correct XT Series unit. Enter the same numeric code in both the XT Series and its XT Remote Control Unit to pair them. By default all remotes and endpoints use the same code 01. Procedure 1. Access the general settings. From the XT Series web interface, select Basic Settings > General. From the endpoint's main menu, select Configure > General. You can use the XT Remote Control Unit's initial default pairing to perform this task. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 76 About the XT Remote Control Unit [1...96] Figure 44: Setting the XT Remote Control Unit Code 2. Enter a two-digit numeric code between 01 and 96 in the Remote Control Code field. 3. From the web interface only, select Save. 4. On the Simplified XT Remote Control Unit, press the * and # keys simultaneously until its RED light blinks twice. On the advanced remote control unit, press the RED and GREEN keys simultaneously until the GREEN light becomes RED. Figure 45: Setting the code on the XT Remote Control Unit 5. Using the keypad, type the same number used in the Remote control code field. When the code is not the default 01, the system displays the paired remote icon with its new code at the top-right corner of the screen. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 77 Controlling the XT Series 6. Select Finish in the web interface, or select OK on the endpoint. Related links About the XT Remote Control Unit on page 72 Navigating Menus with the Keyboard and Mouse About this task On the XT Executive only, you can navigate through endpoint menus using your computer's keyboard and mouse instead of the remote control, by running a PC or Mac program called Avaya Scopia® XT Control. It also allows you to seamlessly switch between your computer screen and the system menus. If you are using Avaya Scopia® XT Control2 to control more than one XT Executive device, it displays the list of controlled devices. You can see the connection status of each device and you can delete devices that you no longer require. By default, your computer screen is always displayed when you are not in a call. Figure 46: Controlling your XT Executive with your computer Avaya Scopia® XT Control also offers shortcuts for some commonly used tasks, such as sharing content during a call. You can still use the XT Remote Control Unit at any time (see About the XT Remote Control Unit on page 72 for details). 2 Avaya Scopia® XT Control is not available if your XT Executive has been configured to operate as a ‘standard room endpoint’ only. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 78 Navigating Menus with the Keyboard and Mouse Before you begin To access the endpoint's main menu using your keyboard and mouse, you must first perform the following procedures: 1. Connect your computer to the XT Executive to use it as your computer's monitor (see Connecting a Computer to the XT Series on page 67). 2. Perform the initial setup described in Configuring Basic Settings with the Quick Setup Wizard on page 98. The last step of the quick setup wizard is installing the Avaya Scopia® XT Control utility (see Installing Avaya Scopia® XT Control to Use Keyboard and Mouse (XT Executive) on page 106). Procedure 1. Select the Avaya Scopia® XT Control icon in your taskbar: The icon turns gray indicating the keyboard and mouse control the endpoint navigation, the menus appear on the screen, and the mouse cursor is now a square . Move the mouse all the way to the edge of the screen to ensure the square icon follows its movements. Important: On the XT Executive, the system menus are automatically activated when you receive an incoming call to allow you accept or reject the call. 2. Avaya Scopia® XT Control enables a number of functions using the keyboard or mouse (see Table 11: Using the keyboard or mouse with Avaya Scopia® XT Control on page 79). Table 11: Using the keyboard or mouse with Avaya Scopia® XT Control Function Using your keyboard Using your mouse Using XT Remote Control Unit Select an option Press Enter. Click on the option. Press ok/menu. Enter text Use the keyboard. N/A Use the XT Remote Control Unit keypad to enter letters and digits. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 79 Controlling the XT Series Function Using your keyboard Using your mouse Using XT Remote Control Unit Go back to previous page Press Esc. Click on an empty area on the screen. Press Navigate endpoint menus Press the arrows then Enter. Select the option. Use the arrow keys then ok/menu. Move windows in video layout - Drag and drop the windows to the desired position. Press and hold Layouts Switch control to computer Press Esc, Backspace, Select the window in the layout or Ctrl+Shift+1. representing your desktop. Back. and select the desired layout (see User Guide for Avaya Scopia® XT Series). When you are not in a call, press Present, Delete or Zoom in or out - Scroll up or down Back. Press the zoom keys. Related links Controlling the XT Series on page 70 Accessing XT Series Web Interface About this task This procedure describes how to access the Avaya Scopia® XT Series web interface, which supports the following internet browsers: • Internet Explorer version 8 or later • Google Chrome version 11 or later • Mozilla Firefox version 3.6 or later • Apple Safari version 5 or later • Opera version 11 or later • Microsoft Edge 38 or later (EdgeHTML v14) If you have a monitor, you can find the IP address at the top bar of the endpoint's monitor. Before you begin Web access is enabled by default. If it was disabled, you can enable it and configure the security details as described in Securing Web Access to the XT Series on page 199. Procedure 1. Open any of the supported internet browsers and access the XT Series login page by entering the system's IP address, like http://1.2.3.4/. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 80 Managing Avaya Scopia® XT Series from Equinox Management Figure 47: Logging into the XT Series web interface 2. Enter the username and password. The default username for the web interface is Admin with the password 1234. Important: We recommend changing the default credentials after logging in for the first time, as described in the Securing Web Access to the XT Series on page 199. 3. (Optional) Select the web interface language from the Language list. 4. Select Login. Related links Controlling the XT Series on page 70 Managing Avaya Scopia® XT Series from Equinox Management About this task Equinox Management can manage all endpoints in a video network, including the Avaya Scopia® XT Series. Remote management is used for: • Viewing Equinox Management meeting schedules which include this endpoint as a participant. • Recording meetings to your organization's Scopia Desktop Content Center server. • Centralizing upgrades and remote backups of the configuration settings of XT Series. • Synchronizing contacts for all endpoints in a network from the corporate directory, including XT Series. • Synchronizing settings of all XT Series devices in your organization. You can export the settings of one unit into a configuration file, then import those settings to other units (see Enabling System Logs and Remote Initialization on page 221). • Provisioning the Avaya Scopia® XT Series settings automatically (see Provisioning Avaya Scopia® XT Series Endpoints Automatically on page 84). You must enable AT and SNMP functionality to work with Equinox Management. This step is not required, however, if your XT Series is managed via the cloud. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 81 Controlling the XT Series For more information on adding, removing and upgrading the system remotely in Equinox Management, or for details on synchronizing contacts for the endpoints in your organization, see Administrator Guide for Avaya Equinox Management. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the Equinox Management remote access settings. From the XT Series web interface, select Administrator Settings > Utilities > Remote Access > Equinox Management. From the endpoint's main menu, select Configure > Advanced > Utilities > Remote Access > Equinox Management. Figure 48: Managing the XT Series from Equinox Management 2. Set the fields as required. Table 12: Granting remote access to Equinox Management Field Name Description Mode If you intend to auto-provision the XT Series from Equinox Management, select Cloud and continue to Provisioning Avaya Scopia® XT Series Endpoints Automatically on page 84. If you intend to provision each XT Series locally, select Local. If you select Local, the Automatic IP Address and IP Address fields are displayed. Note: Please note that Cloud is not supported by Scopia Management 8.3.x. If your deployment is not updated to Equinox Solution, please set the Mode to Local. URL This is a read-only field and cannot be edited. This field might contain the URL of the Equinox Management which moved the XT from local management to cloud management. This Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 82 Managing Avaya Scopia® XT Series from Equinox Management Field Name Description can happen when a Scopia Management controlling your XT Series is upgraded to Equinox Solution. Automatic IP Address Select Yes for the system to automatically know the Equinox Management IP address, sent by Equinox Management when controlling the device. Note: Only used for Local mode. IP Address Enter the IP address of the Equinox Management server. Note: Only used for Local mode. Related links Controlling the XT Series on page 70 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 83 Chapter 6: Provisioning the XT Series Provisioning Avaya Scopia® XT Series Endpoints Automatically About this task You can provision an Avaya Scopia® XT Series endpoint remotely, so that the customer can receive the endpoint and set it up without any technical knowledge or intervention from the Support team. During auto-provisioning, a service code is generated in Equinox Management to identify the XT Series as a managed endpoint. When this service code is inserted into the XT Series endpoint, the endpoint uses this service code to connect to a cloud service, to establish communication with the relevant Equinox Management server. The following types of auto-provisioning are enabled: • Pre-provisioning: The endpoint receives a full service code, consisting of a 5-digit server service code identifying the Equinox Management server, and a 7-digit endpoint service code identifying the provisioned endpoint. During pre-provisioning, the endpoint profile is fully prepared before it is installed at the customer site. • Post-provisioning: The endpoint receives a partial service code, consisting only of the 5-digit server service code identifying the Equinox Management server, while the 7-digit endpoint service code is either empty or consists only of zeros. During post-provisioning, the endpoint is added to the list of manageable endpoints, but is prepared (provisioned) at a later time. Note: The XT Series Auto-Provisioning Service may be interrupted, including for maintenance, repairs, upgrades, or equipment or network failures. Avaya may discontinue certain features and the support for certain XT Series devices at any time. Events beyond Avaya control may affect our service, such as force majeure events. Procedure 1. Log into Equinox Management and select Settings > Endpoints > Auto-Provisioning. The Auto-Provisioning page opens. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 84 Provisioning Avaya Scopia® XT Series Endpoints Automatically Figure 49: Auto-Provisioning Page 2. Select the Enable auto-provisioning check box and select Apply. The server service code for the Equinox Management server displays on the page. Figure 50: Server Service Code This code can be used as a partial code for post-provisioning an endpoint. 3. To pre-provision the endpoint and generate an endpoint service code, select Endpoints, and then select Add > Pre-provisioning an Endpoint. The Pre-provisioning an Endpoint page opens, and the 5-digit server service code generated in Step 2 on page 85 displays at the top of the page, together with the 7-digit endpoint service code. This full code enables the XT Series endpoint to connect to the Equinox Management server when the XT Series administrator activates the pre-provisioned endpoint, and the endpoint is automatically configured according to the pre-provisioned profile. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 85 Provisioning the XT Series Figure 51: Pre-provisioning an Endpoint Page — Server and Endpoint Service Codes 4. Optionally, select Duplicate Settings... at the top of the page to copy settings from another endpoint. The following dialog box opens, where you enter the XT endpoint name in the provided cell to indicate from where you want to copy settings. Figure 52: Duplicate Settings Dialog Box 5. On the Pre-provisioning an Endpoint page, configure the values for the endpoint in the Basic Settings section: Table 13: Basic Settings Fields Field Name Description Name The name of the endpoint Username (H.323 ID) The H.323 username of the endpoint (displayed in H.323 calls) Phone number (E.164): The phone number of the endpoint Location The location of the endpoint Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 86 Provisioning Avaya Scopia® XT Series Endpoints Automatically Field Name Description Registered To The gatekeeper to which the endpoint is registered or the first SIP server Auto-answer The frequency policy by which the endpoint answers incoming calls. Select from the following: • Yes, always • Never • Yes, if not in a call • Yes, trusted always • Yes, trusted if not in a call Note: When selecting either of the last two options, only contacts configured as trusted are accepted when the specified condition is met. For details on configuring trusted contacts, see Blocking All Calls Except From Trusted Contacts in the Avaya Equinox Solution XT Series User Guide. Automatic IP Address Indicates whether the IP address is to be obtained automatically by the system IP Address The IP address of the endpoint; enabled only when the Automatic IP Address field value is No. Subnet Mask The subnet mask of an endpoint’s IP network; enabled only when the Automatic IP Address field value is No. Default Gateway The default gateway server to which the H.323 endpoint is connected; enabled only when the Automatic IP Address field value is No. DNS Server The server used to resolve the domain name of the endpoint; enabled only when the Automatic IP Address field value is No. Ensure that a valid DNS is assigned. It can be manually configured or automatically filled by the DHCP server. If the DNS resolution of the cloud service address does not work, the provisioning will not be applied and the XT Series cannot be managed in cloud mode. Set Equinox Management as Corporate Directory Server Sets Equinox Management as the corporate directory, so that user searches are done in the Equinox Management corporate directory. When selecting this check box, the Username and Password fields appear, where you enter the username and password of the corporate directory server. 6. Expand the QoS Settings section, and configure the relevant options. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 87 Provisioning the XT Series Table 14: QoS Settings Options Field Name Description Use QoS Select to activate QoS (Quality of Service) and either guarantee a specified level of data stream performance (Precedence/TOS) or configure the priority of the different data streams (DiffServe). When this check box is not selected, the other fields in this section are disabled. Precedence/TOS When selecting this option, the data stream sections (Audio, Video, Data, and Signal) display the following fields: • TOS: Select the type of service for the data stream • Precedence: Select the precedence value for the data stream The selected values must be identical across all other network components, and for all remote endpoints that connect in videoconferences. DiffServe When selecting this option, the data stream sections (Audio, Video, Data, and Signal) display the DiffServ.(0–63) field, where you configure the custom priority value, also known as differentiated service or DiffServe. The values must be identical for all elements in your network, and for all remote endpoints that connect in videoconferences. 7. Expand the Encryption Settings section, and configure the relevant options: Table 15: Encryption Settings Options Field Name Description Enable Encryption Select to enable encrypted communication with the endpoint. When selecting the Enable Encryption check box, the following fields are enabled: • Enable Encryption MCU: Select to enable encryption with the MCU. • SIP Proprietary Encryption: Select to encrypt SIP calls with XT Series terminals, where TLS is not supported. When TLS is supported in the remote XT Series terminal, this field is not relevant, as TLS encrypts the calls. We recommend upgrading your XT Series terminals to enable TLS in SIP calls, to ensure maximum security. • Audio Alert: Select to generate an audio message with the encryption status for meeting participants. • Unprotected Calls: Select the desired behavior for unprotected calls: - Disconnect - Ask Confirmation January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 88 Provisioning Avaya Scopia® XT Series Endpoints Automatically Field Name Description - Inform - Show Status When the Enable Encryption check box is not selected, the Accepted Protected Calls option is enabled. 8. Expand the Advanced Settings section, and configure the relevant options: Table 16: Advanced Settings Options Field Name Description Visible in the directory of other endpoints (H.350– enabled endpoints, desktop and mobile) Select to indicate that the endpoint is to appear in the directory of H.350–enabled endpoints. VIP Endpoint (experience will not be downgraded during call) Select to assign the endpoint as a VIP endpoint without diminishing call quality. Has Embedded MCU Select to indicate that the endpoint has an embedded MCU. SIP Server 1 The first SIP server through which the endpoint registers for calls. It may be Equinox Management. SIP Server 2 The second SIP server through which the endpoint registers for calls. The endpoint uses this server if SIP Server 1 is not available. SIP Server 3 The third SIP server through which the endpoint registers for calls. The endpoint uses this server if SIP Server 1 and SIP Server 2 are not available. SIP Username The username used to connect to the SIP server. Authentication Name Enter a name used for authentication of the SIP server. Authentication Password Enter the password used for authentication of the SIP server. SIP Transport Type Select the protocol used by the SIP server: • UDP • TCP • TLS Max Bandwidth Select the maximum bandwidth of the endpoint. Default Call Bandwidth (Kbps) Select the maximum bandwidth of the call managed by the endpoint, measured in kilobytes per second (kbps). MTU Size The size of the maximum transmission unit, measured in bytes. Video Mode Select the video mode, according to the type of picture displayed in the endpoint. • Motion: Select when the displayed picture is in motion. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 89 Provisioning the XT Series Field Name Description • Sharpness: Select the when the displayed picture is stationary. Pairing Mode Select the pairing mode for Screen Link/Mobile Link: • Disabled • Enable - No PIN • Enable - Ask PIN (Manual pairing) • Enable - Ask PIN (Always) 9. Click Apply. Equinox Management generates an endpoint service code to be used by the XT Series endpoint. Furthermore, the endpoint details appear, where you enter an email address for the user to receive notification that the endpoint has been pre-provisioned. 10. Select Send to send an email to the indicated user and open the All Endpoints page, or select Skip to proceed directly to the All Endpoints page. 11. The endpoint is added to the All Endpoints table, with a blue ‘clock’ icon indicating that the endpoint is pre-provisioned, and will receive the configuration after the insertion of the full service code in the quick setup wizard at first start up. The ‘envelope’ icon enables you to send a notification email to the specified user. Figure 53: All Endpoints Table - Pre-provisioned Endpoint With Icon January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 90 Applying the Automatic Provisioning to Avaya Scopia® XT Series Endpoints If the endpoint has been post-provisioned (that is, only a server service code was provided by Equinox Management with the endpoint, with no endpoint service code), the endpoint displays in the table with a red ‘clock’ icon. This icon indicates that the endpoint is not yet provisioned and needs the Equinox Management administrator to configure it. Figure 54: Post-provisioned Endpoint With Icon Applying the Automatic Provisioning to Avaya Scopia® XT Series Endpoints About this task When you start the XT Series endpoints for the first time, the Quick Setup Wizard guides you through the steps for applying the service code. Procedure 1. Start the XT Series endpoint for the first time. The Quick Setup Wizard is displayed. 2. Choose your preferred language and click Next. Figure 55: Quick Setup Wizard 3. Insert the service code and click Next. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 91 Provisioning the XT Series Figure 56: Enter Service Code You can enter a full service code, consisting of a 5-digit Server Service Code identifying the Equinox Management server, and a 7-digit Endpoint Service Code identifying the provisioned endpoint. Alternatively, you can enter a partial service code, consisting only of the 5-digit Server Service Code identifying the Equinox Management server, while the 7-digit Endpoint Service Code is either empty or consists only of zeros. If the service code is correct and matches the value from Equinox Management, the Quick Setup Wizard displays the name of the matching XT Series configuration. If the service code is not correct or you do not accept the pre-configuration, you can return to the previous step and proceed with a manual configuration. For more information, see Configuring Basic Settings with the Quick Setup Wizard on page 98. Figure 57: Match Found 4. Click Next. The XT Series endpoint is configured and the Avaya Equinox Management Mode is set to Cloud. Result If you pre-provision the endpoint and enter a full service code, a blue clock is displayed in the Equinox Management list, indicating that the XT Series is ready to be provisioned but the code has not been inserted yet. Once the provisioning is completed, the icon is replaced by the standard icon. If you post-provision the endpoint and enter a partial service code, a red clock is displayed in the Equinox Management list. This is an alert for the Equinox Management administrator to indicate that the XT Series is ready to be configured. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 92 Chapter 7: Initial Configuration of the XT Series After connecting the system hardware and powering it on as described in Setting Up the XT Series Hardware on page 43, perform the initial configuration as described in these sections: Related links Activating the XT Series and its Optional Features on page 93 Configuring Basic Settings with the Quick Setup Wizard on page 98 Configuring Monitors on page 111 Configuring Cameras on page 116 Configuring Microphones on page 120 Registering the XT Series to a SIP Server on page 124 Activating the XT Series and its Optional Features About this task When you are configuring the XT Series for the first time, you must first activate the software and then, secondly, configure the XT Series using either the auto-provisioning (cloud) method or the local (manual) method. You need license keys to activate the XT Series for the first time, and to enable certain features (like increased bandwidth or resolution). The available licenses depend on the model of your XT Series, as described in Activating the XT Series and its Optional Features on page 93. You first generate the license keys in the Avaya Product Licensing and Delivery System (see Getting Started with Avaya PLDS). Once you have the license keys, you activate the XT Series and any optional features you purchased, as described below the table. You can do this from the endpoint itself or from its web interface. Important: Without a license key to activate the product, you can only use the system in preview mode for 30 days (effective power on time, not calendar days). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 93 Initial Configuration of the XT Series Table 17: XT Series software options Feature License number and name Available for Description Bandwidth and Network 55111-00904 Avaya Scopia® XT Series 12Mbps Option XT7000 Series Increases total bandwidth to provide the best videoconferencing experience by sending video at a higher rate. This is especially useful when hosting meetings on your endpoint, to send video at a higher rate than the default 6Mbps total for all participants. XT5000 Series XT Executive XT4000 Series On the XT7000 Series, XT5000 Series, XT4300 and XT Executive, this option increases the bandwidth to: • 12Mbps for locally-hosted meetings • 10Mbps for SIP point-to-point calls • 8128kbps for H.323 calls On the XT4200, it increases point-to-point calls to 6Mbps. Audio 55111-00948 Additional Audio Codec Pack XT7000 Series XT5000 Series XT Executive XT4000 Series Network 55111-00916 Avaya Scopia® XT Series 2nd GLAN Port XT5000 720 XT4000 Series Enhances the XT Series’s audio quality without requiring a higher bandwidth by adding the G.728 and G.729A audio codecs. These codecs offer high quality audio with minimal delay even during poor network conditions, and increase interoperability with other devices that support these codecs. Enables a second 10/100/1000 network port (one is enabled by default). This allows you to separate network traffic. Large organizations, for example, may want to route video on a higher performance network, while routing the API control of the XT Series on another network. Smaller organizations may want to use the XT Series as a firewall traversal system, where the XT Series hosts a call on its built-in MCU, and endpoints from both the public and private networks can access the same videoconference. This option is already enabled on XT7000 Series, XT Executive and other XT5000 Series models (excluding the XT5000 720). XT Series MCU Edition Options 55111-00951 Full MCU4 License XT7000 Series XT5000 Series XT Executive Enables hosting videoconferences with up to four endpoints and controlling the XT Series using the Scopia® Control app on an iOS device, which acts as a touchscreen remote control. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 94 Activating the XT Series and its Optional Features Feature License number and name Available for Description XT4300 For the XT5000 720 and XT4300, this option also activates an extra network port, allowing you to separate network traffic. On some XT Series models, the extra port is already enabled and does not require a license (see the 55111-00916 Avaya Scopia® XT Series 2nd GLAN Port license, above). 55111-00952 Full MCU9 License XT7000 Series XT5000 Series XT4300 Enables hosting videoconferences with up to nine endpoints and controlling the XT Series using the Scopia® Control app on an iOS device, which acts as a touchscreen remote control. For the XT5000 720 and XT4300, this option also activates an extra network port, allowing you to separate network traffic. On some XT Series models, the extra port is already enabled and does not require a license (see the 55111-00916 Avaya Scopia® XT Series 2nd GLAN Port license, above). XT Series SMB Edition Options 55111-00941 Full SMB4 License XT7000 Series XT5000 Series XT Executive XT4300 Enables hosting videoconferences with up to four participants joining from an endpoint, a computer, web browser, or a mobile device. For the XT5000 720, XT Executive, and XT4300, this option also enables you to control the XT Series using the Scopia® Control app on an iOS device, which acts as a touchscreen remote control. For the XT5000 720 and XT4300, this option also activates an extra network port, allowing you to separate network traffic. On some XT Series models, the extra port is already enabled and does not require a license (see the 55111-00916 Avaya Scopia® XT Series 2nd GLAN Port license, above). 55111-00942 Full SMB9 License XT7000 Series XT5000 Series Enables hosting videoconferences with up to nine participants joining from an endpoint, a PC, web browser, or a mobile device. You can control the XT Series using the Scopia® Control app on an iOS device, which acts as a touchscreen remote control. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 95 Initial Configuration of the XT Series Feature License number and name Available for Description For the XT5000 720, this option also activates an extra network port, allowing you to separate network traffic. On some XT Series models, the extra port is already enabled and does not require a license (see the 55111-00916 Avaya Scopia® XT Series 2nd GLAN Port license, above). Video Resolution 55111-00937 Full HD (1080p) XT5000 720 Boosts video resolution to 1080p instead the default 720p. This option is already enabled for the XT7000 Series, XT Executive, XT4300, and XT5000 Series models (excluding the XT5000 720). Zoom 55111-10922 Avaya Scopia® XT Series Zoom Upgrade XT5000 720 XT4000 Series For the XT5000 720 and XT4200, increases your PTZ camera to 40x total zoom (10x optical and 4x digital). For the XT4300, enables the digital zoom and increases the total zoom to 40x (5x optical and 8x digital) and the POD cascading. This option is already enabled for XT7000 Series and XT5000 Series models (excluding the XT5000 720). Scopia® Control 55111-00917 Scopia® Control XT5000 720 XT Executive XT4000 Series Recording Videoconferences 55111-00933 USB Recording License XT5000 720 XT Executive XT4000 Series Enables you to control the XT Series using the Scopia® Control app on an iOS device, which acts as a touchscreen remote control. This option is already enabled for XT7000 Series and XT5000 Series models (excluding the XT5000 720). You can record meetings to a locally connected USB storage device or the network. When recording to a USB device, you can also save the locally recorded files to an external server for back-up (if your system administrator has configured one). You can also playback the recorded files stored on the USB key, at a later time. This option is already enabled for XT7000 Series and XT5000 Series models (excluding the XT5000 720). Before you begin Verify that you have the following: • Access to the Avaya Product Licensing and Delivery System. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 96 Activating the XT Series and its Optional Features If you do not have access, navigate to Avaya's login page and follow the instructions on the page. If you do not have login information for Avaya's login page, contact your Avaya Support Representative. • The endpoint’s host ID (MAC address of the GLAN 1 port), located in your customer letter. You can also find this information from one of the endpoint’s interfaces. For example, when you start the Avaya Scopia® XT Series without a license, you can click Activate License on the Enable Software Version screen to view the host ID. Alternatively, you can click Start Demo Version to run the software without a license for 30 days. On the demo version, you can navigate to Configure > About. For more information on this method, see Viewing System Information for Customer Support on page 227. The host ID is also displayed on the XT Series web interface when you log on to http:// with the username Admin and the password 1234. When you log on, click Licenses. You can also use the Licenses page to enable your license once you receive it from PLDS. • A License Activation Code (LAC) to activate the product itself and any optional features you purchased. You can find the LAC in the customer letter shipped with the product, or the email you received when you purchased the product or optional license. Procedure 1. Obtain the product’s license keys from the Avaya Product Licensing and Delivery System, as follows: a. Access the Avaya Product Licensing and Delivery System. b. Using your license activation code (LAC) and your endpoint’s host ID, obtain the license key as described in Getting Started with Avaya PLDS. The LAC generates a license key to activate the product, as well as any optional licenses you ordered when purchasing the product. If you purchased optional licenses separately, perform this step for each license you purchased, using its unique LAC. Note: If the LAC is not recognized by the Avaya Product Licensing and Delivery System, use the following alternative method: From the Avaya Product Licensing and Delivery System Home page, navigate to Asset > View Entitlements > Search Entitlements. Search for your LAC by entering it in the LAC field. From the Options menu, click Activate. During the Activation Wizard, you must manually enter the MAC address (Host ID) of the XT Series. c. Write down the license keys, required to activate the endpoint and its optional features. 2. Activate the license and/or optional features on your XT Series: a. From the XT Series web interface, select Enable License on the home page. From the endpoint's main menu, select Configure > Advanced > Utilities > Licenses. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 97 Initial Configuration of the XT Series Figure 58: Activating licenses b. Enter the license keys you received from the PLDS, to either activate the product or activate the optional features you purchased. c. Select Enable License on the web interface, or Activate Licenses on the endpoint itself. The system automatically enables the license. Important: If you are enabling a second network port or Scopia® Control with a license, the XT Codec Unit restarts. Related links Initial Configuration of the XT Series on page 93 Configuring Basic Settings with the Quick Setup Wizard About this task To start using your Avaya Scopia® XT Series, first define basic settings with the quick setup wizard, such as the system's name, language, and network settings. This is relevant for both new installations, or after restoring default settings. You can only calibrate the image on the endpoint itself using its monitor, not from the web interface. Some settings may already be customized for your organization. If required, ask the system administrator for the device's password. The quick setup wizard automatically appears the first time you access the XT Series, either by turning it on or logging in to the web interface. Alternatively select Configure > Quick Setup from the Main Menu. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 98 Configuring Basic Settings with the Quick Setup Wizard Figure 59: Accessing the Quick Setup The quick setup wizard guides you through many of the following basic configuration tasks: Related links Initial Configuration of the XT Series on page 93 Setting the System Name, Language, and Call Method on page 99 Adjusting the Image Position on page 101 Configuring Basic Network Settings on page 102 Configuring Basic Gatekeeper Settings on page 104 Configuring Basic SIP Settings on page 105 Installing Avaya Scopia® XT Control to Use Keyboard and Mouse (XT Executive) on page 106 Setting Date and Time on page 108 Setting the Time Zone on page 109 Configuring the Screen Saver to Start Automatically on page 110 Setting the System Name, Language, and Call Method About this task Note: This step is for the manual configuration of your XT Series. If you have chosen the autoprovisioning (cloud) method of configuration, this step is not available. The first screen in the Quick Setup wizard enables you to define the name of your Avaya Scopia® XT Series, the country, the menu language, and the protocol the system uses for calls. The unit's name is displayed on the system's title bar and to other meeting participants. For example, HongKong, 9th-Floor-Room, or NY-Office. There is also a unicode system name to enable non-English characters, available on the web interface only. For more advanced settings of the system name, see Configuring Advanced System Name Settings on page 130. After initial setup, you can modify these settings by selecting Configure > General from the endpoint's menus, or from the web interface select Basic Settings > Preferences > General. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 99 Initial Configuration of the XT Series Before you begin Access the quick setup wizard from the endpoint or web interface, as described in Configuring Basic Settings with the Quick Setup Wizard on page 98. Procedure 1. Define the name and language as described in Table 18: Defining name and language of the XT Series on page 100. Figure 60: Setting Country and Language Table 18: Defining name and language of the XT Series Field Description System Name Enter the name of the XT Series in the System Name field. This name is also used by default for the SIP username and the H.323 name, which can be manually changed. System Name Unicode (Editing in the Web interface only) Enter the name here if it includes non-ANSII characters such as Chinese or Japanese. Country Enter the country location of the unit. The system menu and the Language field automatically changes to the language used in the selected country. Language Choose the language of the graphical menu. The web menu language can be changed in each web client without impacting the system GUI. Protocol Type Select the protocol the endpoint should use for calls, depending on the organization’s existing infrastructure (SIP or H.323–based). Contact your administrator for more information. • H.323: Select if you are registering the endpoint to a gatekeeper only. The wizard displays the gatekeeper configuration page. For more information, see Configuring Basic Gatekeeper Settings on page 104 or contact your administrator. • SIP: Select if you are registering the endpoint to a SIP server only. The wizard displays the SIP server configuration page. For more information, see Configuring Basic SIP Settings on page 105 or contact your administrator. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 100 Configuring Basic Settings with the Quick Setup Wizard Field Description You can register the endpoint to as many as three SIP servers (see Registering the XT Series to a SIP Server on page 124). • H.323 and SIP: Select if you are registering the endpoint to both a gatekeeper and a SIP server. The wizard displays both the gatekeeper and SIP server configuration pages. For more information, see Configuring Basic Gatekeeper Settings on page 104 and Configuring Basic SIP Settings on page 105, or contact your administrator. Use as (XT Executive only) Select whether this endpoint is used with different computers: • Select Personal Executive endpoint for a single user, where you pair the computer once to the XT Series using Avaya Scopia® XT Control. • Select Shared Executive endpoint for multiple users, where you pair the computer afresh with Avaya Scopia® XT Control each time you connect. • Select Standard Room endpoint for multiple users, if you do not want to control the endpoint using a keyboard and mouse via Avaya Scopia® XT Control. The endpoint is automatically set up with the default settings of other XT Series models, rather than the XT Executive. For example, the monitor displays the system menus when you are not in a call (as opposed to the computer content, which is the default for XT Executive). 2. To adjust the image on your monitor, select Next and continue with Adjusting the Image Position on page 101. If performing the quick setup from the web interface, access the quick setup from the endpoint to adjust the image. This can be done at any time. Related links Configuring Basic Settings with the Quick Setup Wizard on page 98 Adjusting the Image Position About this task You can center the endpoint's image correctly on its monitor in this stage of the Quick Setup Wizard. This is for deployments with a monitor connected to your Avaya Scopia® XT Series. Procedure 1. Access the Quick Setup Wizard from the endpoint, as described in Configuring Basic Settings with the Quick Setup Wizard on page 98. 2. Decide if the monitor's image needs adjusting, by verifying if the white border of the triangles in the top left and bottom right corners are fully visible on all sides. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 101 Initial Configuration of the XT Series If the image is centered correctly, skip this procedure and select Next. Figure 61: Examining the image position 3. Press 1 to highlight the triangle in the top left corner in blue. 4. Use the arrow keys to position the image, so all sides of the white border of the triangle are visible in the screen, then press ok/menu. 5. Press 2 to highlight the triangle in the bottom right corner in blue. 6. Adjust the image position in the same way, until all sides of the triangle border are visible, then press ok/menu. 7. To continue with the Quick Setup Wizard, select Next (see Configuring Basic Network Settings on page 102). If your monitor is 4K, graphic adjustment is not applied. Related links Configuring Basic Settings with the Quick Setup Wizard on page 98 Configuring Basic Network Settings About this task This procedure describes how to set up the basic network settings and the IP address of the XT Series as part of the Quick Setup Wizard. To modify advanced network settings, see Configuring Advanced Network Settings on page 132. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 102 Configuring Basic Settings with the Quick Setup Wizard Procedure 1. Access the Quick Setup Wizard from the endpoint, as described in Configuring Basic Settings with the Quick Setup Wizard on page 98, and skip to this step. Figure 62: Defining IP Settings 2. Enter the following values: Table 19: Configuring the IP address Field Name Description IP Address Mode or Automatic IP Address Determines if the IP address is dynamically allocated (using DHCP), or if you manually designate a static IP address. You must use only static addresses for: • XT Telepresence deployments • Units on a public network • SIP deployments where the unit is secured with a TLS certificate, if the certificate request has been tied to a specific IP address. IP address Enter the system static IP address. For dynamic IP addresses, this field displays the current IP address. Subnet mask Enter the subnet mask associated with the IP address. For dynamic IP addresses, this field displays the current subnet mask. Gateway (IP Address) Enter the default gateway static IP address. The gateway is used to route information between two subnets, for example, between the headquarters and a partner site. For dynamic IP addresses, this field displays the current gateway IP address. DNS (Server IP Address) Enter the DNS server IP address. The DNS server translates domain names into IP addresses. For dynamic IP addresses, this field displays the assigned DNS server IP address. For web collaboration and cloud connection to Avaya Equinox Management, you must insert a valid DNS address. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 103 Initial Configuration of the XT Series 3. Select Next and continue with one of the following, depending on whether you are registering your endpoint to a gatekeeper or SIP server: • If you are registering your endpoint to a gatekeeper, continue with Configuring Basic Gatekeeper Settings on page 104. • If you are only registering your endpoint to a SIP server (and not a gatekeeper), continue with Configuring Basic SIP Settings on page 105. Related links Configuring Basic Settings with the Quick Setup Wizard on page 98 Configuring Basic Gatekeeper Settings About this task Configure the gatekeeper settings if your Avaya Scopia® XT Series works with one. A gatekeeper routes audio and video H.323 calls by resolving dial strings (H.323 alias or URI) into the IP address of an endpoint, and handles the initial connection of calls. To modify advanced gatekeeper settings, see Configuring Advanced Gatekeeper Settings on page 141. Procedure 1. Access the Quick Setup Wizard from the endpoint, as described in Configuring Basic Settings with the Quick Setup Wizard on page 98, and skip to this step. 2. Configure the gatekeeper connection as described in the following table. Field Description Use Gatekeeper Choose whether this endpoint is registered to a gatekeeper, like the H.323 Gatekeeper. Mode or Automatic IP Address Choose whether the endpoint is configured to automatically detect the gatekeeper. For more information, ask your network administrator. Gatekeeper address Enter the IP address or DNS name of the gatekeeper. E.164 Enter the H.323 number required to dial the endpoint. 3. If you are registering your endpoint to a SIP server, select Next and continue with Configuring Basic SIP Settings on page 105. Otherwise, select Done to complete the Quick Setup Wizard. For XT Executive only, to configure using your keyboard and mouse to navigate the menus, continue with Installing Avaya Scopia® XT Control to Use Keyboard and Mouse (XT Executive) on page 106. Related links Configuring Basic Settings with the Quick Setup Wizard on page 98 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 104 Configuring Basic Settings with the Quick Setup Wizard Configuring Basic SIP Settings About this task This section explains how to register your XT Series to the SIP server. The XT Series can function in a SIP environment, where endpoint names or numbers are managed by SIP servers, not gatekeepers. You can dial an endpoint by entering its name or number like 1234 or joe_smith, rather than remembering its IP address, where the SIP server routes the call correctly. To do this, the SIP server must register all endpoints to maintain the mapping list of names/numbers and endpoints to successfully route calls. Before you begin Access the quick setup wizard from the endpoint or web interface, as described in Configuring Basic Settings with the Quick Setup Wizard on page 98, and skip to this step. Verify that you have the following information about your SIP environment: • The DNS name or IP address of the SIP server. You can define up to three servers. • For the SIP infrastructure that requires a SIP user authentication, credentials for authenticating XT Series to the SIP server. Procedure 1. Enter information for the SIP server, as described below. In redundant SIP deployments, the XT Series uses this server as the default SIP server. Figure 63: Configuring basic SIP settings Table 20: Configuring basic SIP settings for the XT Series Field Description User Enter the system name (or number). The system is registered to the SIP server under this name. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 105 Initial Configuration of the XT Series Field Description When connecting over SIP, this name is displayed on the monitors participating in the videoconference (for example, John-Smith, or 9th-Floor-Room) . Authentication Name If necessary, enter the name for authenticating the XT Series with the SIP server. It can be the same as the User parameter. Authentication Password If necessary, enter the password for authenticating your XT Series with the SIP server. Use SIP Server Enable registering the system to the SIP server by selecting Yes. For redundant SIP deployments, you can enter information for up to three SIP servers, as described in Registering the XT Series to a SIP Server on page 124. Server Address Enter the DNS name or IP address of the SIP server, used to register the endpoint. 2. Select Done to complete the Quick Setup Wizard. 3. To configure advanced SIP settings, such as the preferred transport protocol, see Registering the XT Series to a SIP Server on page 124. Related links Configuring Basic Settings with the Quick Setup Wizard on page 98 Installing Avaya Scopia® XT Control to Use Keyboard and Mouse (XT Executive) About this task This procedure describes how to configure your XT Executive (only) to navigate its menus with a keyboard and mouse by installing Avaya Scopia® XT Control, a small standalone program for Windows or Mac (see Navigating Menus with the Keyboard and Mouse on page 78). Note: You cannot install the Avaya Scopia® XT Control installation package on a Mac that is running the Yosemite operating system. The Yosemite operating system does not allow you to install packages obtained from outside of the Apple Store. However, there is a workaround available to enable you to obtain and run the installation package if you have the Yosemite operating system (or a higher operating system, such as El Capitan or Sierra). For more information, see Resolving download problems on page 251. The Avaya Scopia® XT Control utility can only be installed from the endpoint's web interface. Before you begin 1. Verify your computer is running either Windows XP/Vista/7/8, or if it is a Mac, verify it is running OSX 10.x or higher. 2. Connect your computer to the XT Executive (see Connecting a Computer to the XT Series on page 67). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 106 Configuring Basic Settings with the Quick Setup Wizard 3. Perform the Quick Setup wizard, which ends with the Avaya Scopia® XT Control installation, or install it at any time from the web interface. Procedure 1. The Quick Setup wizard provides the web address to access your endpoint from the web, and displays a user code to pair a computer's keyboard and mouse to the endpoint. You enter this code at the end of the installation, so make a note of it now. Figure 64: Installing Avaya Scopia® XT Control from the Quick Setup 2. Select Minimize to remove the window and expose your computer content. 3. Access the XT Series web interface, as described in Accessing XT Series Web Interface on page 80. 4. In the main web page of the endpoint, in the Home > XT Control section, select Create package (Figure 65: Installing Avaya Scopia® XT Control for Windows on page 107). Figure 65: Installing Avaya Scopia® XT Control for Windows 5. For Mac users only, copy the setup package to a folder on your computer, and launch the Avaya Scopia® XT Control: You may need to follow the steps in Resolving download problems on page 251. 6. For Windows users only, launch the installation package: a. Select Next in the installation wizard and select to install Avaya Scopia® XT Control. b. Select the installation folder and click Next. c. Choose a location in the Start menu, and select Install. d. Select Finish. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 107 Initial Configuration of the XT Series Avaya Scopia® XT Control automatically connects to the XT Executive. 7. Use your keyboard to enter the user code displayed at the start of this procedure. If you accidentally closed the code, leave the User Code field empty and select Authenticate to display a new code. Figure 66: Entering the user code (example) 8. Select Authenticate using your computer mouse. 9. You can now control the XT Executive with your keyboard and mouse by selecting the Avaya Scopia® XT Control icon in your taskbar: For tips on getting started and using the Avaya Scopia® XT Control utility, see Navigating Menus with the Keyboard and Mouse on page 78. Related links Configuring Basic Settings with the Quick Setup Wizard on page 98 Setting Date and Time About this task You can set the date and time from either the endpoint or the web interface. Procedure 1. Access the date and time settings. From the endpoint's main menu, select Configure > Advanced > System > Date & Time > General. From the XT Series web interface, select Administrator Settings > System > Date & Time. 2. Set the date and time, as described in Table 21: Configuring date and time settings on page 109. If you set Internet time to Yes, you cannot modify the date and time fields. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 108 Configuring Basic Settings with the Quick Setup Wizard Table 21: Configuring date and time settings Field Name Description Day, Month, Year, Hour, Minutes Enter the date and time. Internet time Select Yes to synchronize the system clock with the network clock, thus allowing you to align devices connected to the Internet using Network Time Protocol (NTP). Use Default NTP Server, Server 1, Server 2 If your organization uses an external Network Time Protocol (NTP) server for synchronizing the system clock, select Yes. If your organization uses one or two internal NTP servers for that purpose, select No and enter the server IP address in fields Server 1 and/or Server 2. Refresh time (min) Enter the time period after which the system contacts the NTP server to refresh the clock. (10...1000 minutes) 3. From the web interface only, select Save. Related links Configuring Basic Settings with the Quick Setup Wizard on page 98 Setting the Time Zone About this task You can set the time zone from your endpoint or the XT Series web interface. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the time zone settings. From the XT Series web interface, select Administrator Settings > System > Date & Time > Time Zone. From the endpoint's main menu, select Configure > Advanced > System > Date & Time > Time Zone. You need to enter the PIN required to access the Advanced settings. The default PIN is 1234. 2. Configure settings as described in Table 22: Configuring time zone related settings on page 110. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 109 Initial Configuration of the XT Series Figure 67: Setting the time zone Table 22: Configuring time zone related settings Field Name Description Time zone list Select the time zone to which the system belongs. Enable daylight time Choose whether to enable daylight savings time. Start (dd/mm) Set the day and month to indicate when daylight saving time starts. Stop (dd/mm) Set the day and month to indicate when daylight saving time ends. If this is earlier than the start time, it assumes the following year. 3. From the web interface only, select Save. Related links Configuring Basic Settings with the Quick Setup Wizard on page 98 Configuring the Screen Saver to Start Automatically About this task The screen saver helps to protect the endpoint's monitor from burn-in without switching it off. For XT Executive with computers running the Avaya Scopia® XT Control utility, the screen saver does not activate when using the computer while the endpoint is dormant. In this case, use the computer's screen saver functionality. Procedure 1. Access the screen saver settings. From the endpoint's main menu, select Configure > General. From the XT Series web interface, select the Basic Settings tab. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 110 Configuring Monitors [1...96] Figure 68: Configuring screen saver settings 2. Set the time after which the screen saver automatically starts on the display in the Screen Saver field. 3. From the web interface only, select Save. Related links Configuring Basic Settings with the Quick Setup Wizard on page 98 Configuring Monitors About this task After you connect one or two monitors to the HDMI ports on the Avaya Scopia® XT Series, you can configure the number of monitors, their resolutions, and the allowed video layouts. However, the XT Executive only works with its own single monitor at a fixed resolution of 1080p. Video layouts often require overlapping images when there are more video streams than available monitors. For example, when your endpoint is disconnected, there is just local video stream which fills the screen, or a local presentation from a PC. If you call another endpoint with no presentation, there are two streams: the local and the remote video. If you add (send or receive) a presentation, there are now three streams. The available layouts depend on the number of monitors. Figure 69: Single monitor video layouts with presentation on page 112 shows the layouts for a single monitor. The PiP (Picture In Picture) view shows a video image in the main screen, with an additional smaller image overlapping in the corner. The PaP (Picture and Picture) view shows up to three images of the same size. The PoP (Picture out Picture) view shows up to three images of different size, presented side by side, where the image on the left is larger than the two smaller images on the right. For more information about video layouts, see Avaya Scopia® XT Series User Guide. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 111 Initial Configuration of the XT Series Figure 69: Single monitor video layouts with presentation Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the monitor settings. From the XT Series web interface, select Administrator settings > I/O connections > Monitor. From the endpoint's main menu, select Configure > Advanced > I/O connections > Monitor. 2. Select General to access the general settings. From the endpoint interface From the web interface Figure 70: Configuring the general monitor settings from the web interface 3. Configure the general settings: Table 23: Configuring general monitor settings Field Name Description Number of monitors Activate the HDMI ports on the XT Codec Unit which connect to a monitor: the HD1 January 2017 port and/or the HD2 port. If you are using a 4K UHD or 2160p (3840x2160) monitor, you must connect it to the HD1 connector on the back panel. This monitor is only supported on the XT7000 Series and is only supported as the main monitor. Table continues… Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 112 Configuring Monitors Field Name Description Figure 71: Dual monitor video layouts with presentation • indicates the system automatically detects the number of connected monitors (recommended). • HD1/HD2 forces the unit to accept input only from a single monitor connected to either HD1 or HD2 . If you connect a second monitor it would appear blank when the end point is connected to a remote system, unless you select Duplicate to HD2. • HD1 (Menu & Video Rx) + HD2 (Present) uses both monitor connections, where the main monitor displays system menus and remote video, while shared content is on the auxiliary monitor. This is the default mode with two connected monitors set to . • HD1 (Menu & Present) + HD2 (Video Rx) uses both monitor connections, with system menus and PC content on the main monitor, while remote video is on the auxiliary monitor. • HD1 (Present) + HD2 (Menu & Video Rx) uses both monitor connections, with system menus and remote video on the auxiliary monitor, while shared content is on the main monitor. • HD1 (Video Rx) + HD2 (Menu & Present) uses both monitor connections, with system menus and shared content on the auxiliary monitor, while remote video is on the main monitor. • HD1(Present or Video Rx) + HD2 (Menu & Video Rx or Local) uses both monitor connections with system menus on the auxiliary monitor while shared content is on the main monitor. Remote video is usually on the main monitor, but it is moved to the auxiliary monitor when a presentation is sent or received. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 113 Initial Configuration of the XT Series Field Name Description Important: To reset the number of monitors to the default setting, press layouts and then 0 on the XT Remote Control Unit when XT is not in a call. The system then automatically detects the number of connected monitors. If your monitor crops the edges of the image shown in their displays, adjust it as described in Resolving Monitor Display Problems on page 235. Resolution Defines the resolution of the connected main monitor (HD1 HD1/HD2 ). ) and auxiliary monitor (HD2 • sets the resolution and frame rate depending on the XT Series system and location and monitor capabilities. • 1080p forces 1080p resolution at 25, 30, 50 or 60 frames per second (fps) even if the monitor does not support it. A license may be required for this option. • 720p forces 720p resolution at 50 or 60fps even if the monitor does not support it. • 480p60 forces 480p resolution at 60fps even if the monitor does not support it. • 1280x1024p60 forces 1280x1024 resolution at 60fps, with an aspect ratio of 5:4. • 1400x1050p60 forces 1400x1050 resolution at 60fps, with an aspect ratio of 4:3. You can preserve the aspect ratio of the presentation and video by setting Keep Aspect Ratio to Yes. For more information about this setting, see Avaya Scopia® XT Series User Guide. Duplicate to HD2 Select Yes if you have two monitors and you want the monitor connected to HD2 Monitor Turn Off Select Never if you do not want to turn off monitor. the same as HD1 to display but without system menus. Select Only on shut down if you want the monitor turned off only when system is turned off, Select On screen saver if you want the monitor turned off when system is on screen saver or turned off. This feature works only with monitors that support CEC over HDMI Screen saver time out Select the time period after the screen saver appears after which you want the monitor to switch off. This feature works only with monitors that support CEC over HDMI. 4. From the web interface only, select Save. 5. Configure the video layout. Select Monitor > PIP-PaP-PoP. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 114 Configuring Monitors Figure 72: Setting the video layout 6. Enter the field values as described in Table 24: Configuring the video layout on page 115. Table 24: Configuring the video layout Field Name Description Multi Image Mode Enable PIP, PaP or PoP video layouts, depending on the number of video streams available (see Figure 69: Single monitor video layouts with presentation on page 112). • enables PiP, PaP or PoP only when the number of video streams is greater than the number of available monitors. The order of the video streams is set automatically, with precedence to the presentation video streams. • On always enables PiP, PaP or PoP when at least two video streams are used. When you are using two monitors, PIP can be forced only if there are at least three different video streams. • Off always disables PIP, PaP and PoP. Multi Image Type Limit the video layouts available to users: • auto enables PIP, PaP and PoP layouts. Press the Layouts key on the simplified remote control or the Pip key on the advanced remote control, to switch between PIP, PaP and PoP. • PIP enables only PiP. • PaP enables only PaP. • PoP enables only PoP. If you are using a 4K UHD or 2160p (3840x2160) monitor, Multi Image is set to PaP, by default. PIP - Position Set the position of the small overlapped image on the monitor: upper left, upper right, lower left, or lower right. PIP - Rotation Enables/disables image rotation and controls the direction in which the image rotates. End-users press the Layouts key to activate image rotation (if enabled). • Fixed blocks image rotation (not available for XT Executive). Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 115 Initial Configuration of the XT Series Field Name Description • Clockwise rotates the overlapped image clockwise. • Counterclockwise rotates the overlapped image anti-clockwise. 7. From the web interface only, select Save. Related links Initial Configuration of the XT Series on page 93 Configuring Cameras About this task Configure the camera depending on the type of camera, its functionality, and how it is connected to the XT Series. For more information about connecting your camera to the XT Codec Unit, see Connecting Cameras or DVD players on page 49. In this section, first define which camera is the unit's default camera and other general properties, then define each camera's settings by configuring the port connection. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Connect the video equipment, as described in Connecting Cameras or DVD players on page 49. Procedure 1. Access the camera settings. From the XT Series web interface, select Administrator settings > I/O connections > Cameras > General. From the endpoint's main menu, select Configure > Advanced > I/O connections > Cameras > General. Figure 73: Configuring general camera settings from the web interface January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 116 Configuring Cameras 2. Configure the camera connection as described in Table 25: Configuring general camera settings on page 117: Table 25: Configuring general camera settings Field Name Description Default camera Select the port of the XT Codec Unit which you connected the default camera, which is automatically activated when the system powers up. To configure your default camera for the XT5000 Series, you can choose between HD1, [HD2, HD3, HD4 using the Avaya Scopia® XT Camera Switch], DVI, or USB. To configure the default camera for the XT7000 Series, you can choose between HD1, HD2, [HD3, HD4, HD5 using the Avaya Scopia® XT Camera Switch], DVI, or USB. Figure 74: Video inputs of the XT Codec Unit (XT5000 Series) Figure 75: Video inputs of the XT Codec Unit (XT7000 Series) • HD1( or HD1/HD2 in the case of the XT7000 Series): Select if you connected the PTZ camera to the HDMI input of the XT Codec Unit. This is the most common configuration. If you connected multiple cameras with the Avaya Scopia® XT Camera Switch, select the HD port of the Avaya Scopia® XT Camera Switch to which you connected the default camera, from HD1- HD4. For the XT7000 Series, select the HD port of the XT7000 Series or the Avaya Scopia® XT Camera Switch to which you connected the default camera, from HD1–HD5. • USB: Select if your default camera is connected to the upper USB port (for example, using the XT Executive's built-in camera or the Avaya USB H100 HD Video Camera as the main camera. You must always plug USB cameras into the upper USB slot on the rear of the XT panel. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 117 Initial Configuration of the XT Series Field Name Description Figure 76: Plug cameras in the upper USB slot • DVI: Select if you connected the default camera to the DVI input. Driver Select the camera driver mode for the connected camera. Automatic allows automatic identification of the correct driver at system start up. For HD cameras, this requires the camera is connected with a VISCA cable and that all the cascaded cameras have the same model. Camera control by far site Enables/disable remote endpoints controlling cameras belonging to this endpoint. Bring back to place If enabled, the system stores your camera positions when the camera is switched off, and restores this position the next time the camera is switched on (PTZ cameras only) Always power on Camera Ensures the camera does not automatically power off, enabling the system to be switched on via remote control, if the camera has an infrared receiver (default PTZ cameras only). Camera privacy Mode Places the PTZ camera in a sleep position, with the lens facing down and to the left or to the right, depending on the camera driver, when the system is in screen saver or privacy mode (default). Digital zoom XT Camera Switch Detect Mode Enables digital zoom for cameras equipped with this feature (default PTZ cameras only). Enables the Avaya Scopia® XT Camera Switch (available on XT5000 Series or XT7000 Series only) to control and include more than one camera in your video. Multiple cameras are typically used for larger meeting rooms or auditoriums. 3. From the web interface only, select Save. 4. Configure the details of each connected camera, by selecting its port, such as HD1. From the XT Series web interface, select Administrator settings > I/O connections > Cameras. From the endpoint's main menu, select Configure > Advanced > I/O connections > Cameras. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 118 Configuring Cameras From the endpoint interface From the web interface Figure 77: Configuring the camera settings from the web interface 5. Define the following settings for each camera connected to the XT Series3: Table 26: Configuring advanced camera settings Field Name Description Enable Select Yes to enable this camera. Otherwise, you cannot use the video input from this camera. If you connected multiple cameras via the Avaya Scopia® XT Camera Switch, enable each camera. You cannot disable the default camera. Control Camera Enable pan, tilt and zoom functionality if supported by the camera. The camera must be connected via a VISCA cable. Disable if you connected DVD devices or non-PTZ cameras. Driver If the camera driver mode is manual, specify the correct driver here. This is only for HD cascaded cameras. White balance mode If the lighting in the room has a color tint, you can compensate in PTZ cameras only by adjusting the white balance: • Automatic tells the camera to attempt to automatically determine any color tint and adjust colors to compensate. • Manual enables you to manually change the camera's balance of red and blue color wash. • Outdoor sets color compensation for natural sunlight, for example in a room with many large windows. • Indoor sets color compensation for artificial light. • Customize launches the automatic color calibration of the camera remove color wash from the image. Table continues… 3 For the XT4300 (XT Flex Camera), there are additional settings, such as Ceiling Mount, IR Receivers, Picture, and Wide Dynamic Range. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 119 Initial Configuration of the XT Series Field Name Description Note: The white balance available options might be different for some camera models. Contrast, Brightness, Saturation (USB cameras only) Adjust the brightness, contrast and saturation or color intensity of the camera image. Backlight compensation Select Yes to counteract silhouetting of subjects when the backlighting is excessive. Exposure compensation If the camera image is too bright or dark, enable exposure compensation to manually compensate in the Exposure Level field (PTZ cameras only). Focus mode Set the camera focus to Automatic, or Manual to specify the distance from the camera to the table in Focus distance. Camera sharpness Adjust the sharpness of the image from your camera. Note: Depending on the camera, there may be additional options. For example, with the Flex camera: • Ceiling Mount: Select to flip and mirror the image. • IR Receivers: Select to enable the IR sensor on the camera. • Picture: Select to change the contrast, brightness, saturation and hue. • Wide Dynamic Range: Select to correct the backlight. 6. From the web interface only, select Save. Related links Initial Configuration of the XT Series on page 93 Configuring Microphones About this task After connecting your microphones to the Avaya Scopia® XT Series, you must enable the relevant audio connection and configure its settings. There are several connections available to input audio to the XT Series: • The dedicated microphone port is for the digital Three-way Microphone Pod. The XT5000 Series and the XT7000 Series can support two of these microphones daisy-chained. When capturing stereo audio, only the first Microphone Pod is used. • The USB port is used for USB headsets (lower USB only), or for a USB camera with a built-in microphone (upper USB only). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 120 Configuring Microphones • The audio input port is for: - The analog One-way Microphone Pod or any other analog microphone with a 3.5mm jack. - A third-party digital microphone with a mini-TOSlink connector. - Audio mixers like those from Clear One. An audio mixer connects multiple microphones (or other audio inputs) to generate a single audio stream. - A computer audio-out connection or line audio connection. Figure 78: Audio input ports on the XT Series You define settings for each type of audio device, not per port on the XT Codec Unit. Therefore there are separate settings for each type of microphone, even when some would share the same type of connection. Before you begin Choose and then connect the analog audio equipment you need as described in Connecting Microphones and Speakers to the XT Series on page 61. If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the Audio-Input settings. From the XT Series web interface, select Administrator settings > I/O connections. From the endpoint's main menu, select Configure > Advanced > I/O connections > Audio - Input. 2. Select the type of audio input you want to configure. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 121 Initial Configuration of the XT Series From the endpoint interface From the web interface Figure 79: Choices of audio input to configure Field Description General Enable automatic disabling of some audio inputs depending on which audio inputs are connected. POD1/POD2 Configure the Digital Audio Configure the port when connecting a third-party digital microphone via its mini-TOSlink connector. Analog Audio Configure the port when connecting the One-way Microphone Pod or a third-party analog microphone via its 3.5mm jack. HD1/HD2 (only XT7000 Series) Select to configure sound from HDMI devices. USB Camera Configure the USB port for audio of a built-in microphone from a USB camera. If you connect another audio input with echo cancellation enabled, the audio from the USB camera is disabled. USB Microphone Configure the USB port for audio of a dedicated USB microphone or headset. However, any connected Microphone Pods are disabled by default if Audio Inputs Management is set to Automatic. To change this, set I/O connections > Audio - Input > General > Audio Inputs Management to Manual. port for the Microphone Pod. 3. Set the fields as required. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 122 Configuring Microphones Figure 80: Configuring the audio input Table 27: Configuring analog audio input Field Name Description Enabled Enables/disables this audio input. Gain Set the volume booster to the desired level by using the slider. Echo canceller If you are using an external microphone without an audio mixer, enable the XT Series built-in echo cancellation. Typically, you use the default echo cancellation settings. To configure the advanced settings, such as disabling Automatic Gain Control, see Configuring Advanced Echo Cancellation on External Microphones on page 155. If you are using an audio mixer, disable echo cancellation on the XT Series. Audio selection Select one of the following (for analog or digital audio inputs only): • Audio associated with DVI would transmit audio from the DVI port if it is used as part of sharing content in a meeting, for example when you connect a computer to the DVI port. • Analog Audio always always transmits the analog audio input regardless of which video is selected. Type Select one of the following (for analog audio input only): • Select Line if your analog input has a separate dedicated cable supplying electrical power (no phantom power). • Select Microphone it draws its power from the same cable as the sound (phantom power), and if the cable is balanced (built to reduce noise and interference even when the cable is long). Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 123 Initial Configuration of the XT Series Field Name Description Mode If you set the Type field to Line, the microphone has a separate dedicated cable supplying electrical power (no phantom power). Select one of the following (for analog audio input only): • Stereo: The L/R stereo input cable is unbalanced (not specially built to reduce interference even when the cable is long). • Mono: The mono input cable is balanced (it reduces interference when the cable is long). Ignore Mute (For analog and digital audio only) Select Yes to enable and transmit presentation audio connected to the main microphone is muted. port when the 4. From the web interface only, select Save. 5. (Optional) If remote endpoints hear DVI audio when in use, verify the DVI video input is enabled. a. Access the DVI settings. From the XT Series web interface, select Administrator Settings > I/O Connections > Cameras > DVI. From the endpoint's main menu, select Configure > Advanced > I/O Connections > Cameras > DVI. b. Verify that Enabled is set to Yes. Related links Initial Configuration of the XT Series on page 93 Registering the XT Series to a SIP Server About this task This section explains how to register your XT Series to the SIP server. The XT Series can function in a SIP environment, where names and numbers are managed by SIP servers, not gatekeepers. You can dial an endpoint by entering its name or number like 1234 or joe_smith, rather than remembering its IP address, where the SIP server routes the call correctly. To do this, the SIP server must register all endpoints to maintain the mapping list of names/numbers and endpoints to successfully route calls. If your organization has a redundant SIP deployment, you can register the XT Series to as many as three SIP servers, as described below. If your default SIP server fails, the XT Series automatically uses the alternate SIP server. Since older models of Cisco or BroadSoft do not support dual layouts (BFCP), you can only send videoconference layouts alongside a computer presentation if your videoconferencing deployment supports optimized presentation layouts, which use one stream for both video and presentation. This is enabled by default on XT Series endpoints, as described in Configuring Presentation Layouts for Single-Screen Endpoints). If you disabled this feature, you can either send shared content or the video, but not both. For older BroadSoft models, controlling remote cameras is also not supported (H.224 is disabled). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 124 Registering the XT Series to a SIP Server Before you begin Verify that you have the following information about your SIP environment: • The DNS name or IP address of the SIP server. You can define up to three servers. • The transport protocol and port used in your SIP environment. • (Optional) The model of the SIP server. • For the SIP infrastructure that requires a SIP user authentication, credentials for authenticating XT Series to the SIP server. If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the SIP settings. From the XT Series web interface, select Administrator Settings > Protocols > SIP. From the endpoint's main menu, select Configure > Advanced > Protocols > SIP. From the endpoint interface From the web interface Figure 81: Configuring SIP settings 2. Enter your system’s name (or number) and the SIP server’s information, used to register and authenticate the XT Series with the SIP server: Table 28: Configuring SIP-related parameters Parameter Description User Enter the system name (or number). The system is registered to the SIP server under this name. When connecting over SIP, this name is displayed on the monitors participating in the videoconference (for example, John-Smith, or 9th-Floor-Room) . Authentication Name If necessary, enter the name for authenticating the XT Series with the SIP server. It can be the same as the User parameter. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 125 Initial Configuration of the XT Series Parameter Description Authentication Password If necessary, enter the password for authenticating your XT Series with the SIP server. Use Server 1 Enable registering the system to the SIP server by selecting Yes for each server you are defining. Use Server 2 (Optional) For redundant SIP deployments, you can enter information for up to three SIP servers. The XT Series uses Server 1 as the default SIP server. If Server 1 fails, the system uses Server 2, and so on. Use Server 3 (Optional) Server 1 DNS Name Server 2 DNS Name (Optional) Enter the DNS name or IP address of each SIP server, used to register the endpoint. Server 3 DNS Name (Optional) Server Model Select the model of the SIP server for the best interaction. If you are not sure or it is not listed, select Auto. 3. Configure advanced SIP options as described in Table 28: Configuring SIP-related parameters on page 125. From the endpoint's main menu, select Advanced to access these settings. On the web interface, they appear directly below the SIP server settings described above. Table 29: Configuring SIP-related parameters Parameter Description Transport Outbound Call Select the preferred transport protocol for outbound SIP calls: TCP or UDP. UDP/TCP Listening Port Enter the port number used by XT Series for receiving inbound SIP calls. By default, the system uses port 5060. Transport Outbound BFCP Select the transport protocol to use when sharing content via BFCP, from the options listed below. BFCP is a protocol which coordinates shared videoconference features in SIP calls, often used by one participant at a time. • TCP Preferred: Select to use TCP. If the request fails, the system tries again using UDP. The request might fail, for example, if the receiving endpoint only accepts incoming connections over UDP. • UDP Preferred: Select to use UDP once. If the request fails, the system tries again using TCP. The request might fail, for example, if the receiving endpoint only accepts incoming connections over TCP. • TCP Only: Select to only use TCP. • UDP Only: Select to only use UDP. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 126 Registering the XT Series to a SIP Server Parameter Description Use TLS Select Yes or No to enable or disable secure transmission. TLS Listening Port Enter the port number used by XT Series for receiving secure inbound SIP calls. By default, the system uses port 5061. Disable TLS 1.0/1.1 Select to disable TLS 1.0/1.1. Verify Certificate Select Yes to connect to other devices via TLS only when the other device has certificates signed by a CA recognized by XT Series. Select No to connect to a device whose certificate has not been validated. Certificate Hostname Validation Select Accept Validated Only to ensure that only certificates with validated hostnames are accepted by XT Series. This is the default policy for certificate hostname and key/extended key usage validation. Select Accept Validated or same default certificate to accept certificates which are validated or which are the same as those currently used by the XT Series. Select Accept All to accept certificates without performing a hostname validation. Verify Certificate Key Usage Select Yes to ensure that the XT Series only accepts certificates if a ‘Key Usage’ or ‘Extended Key Usage’ value is validated. Select No to accept certificates without performing a ‘Key Usage’ or ‘Extended Key Usage’ check. Verify Certificate Revocation Select Yes always to ensure that the XT Series checks if the certificate has been revoked. It treats indeterminate results as failures. Select Yes if possible to check if the certificate has been revoked and to reject certificates which have been known to be revoked but to allow certificates if the result of the check is indeterminate due to missing revocation information in the certificate or a failure to check the revocation status, such as in situations where there is no response from the OCSP responder, or an inability to download the CRL, and so on. Select No to disable certificate checking. 4. From the web interface only, select Save. 5. (Optional) If you are securing SIP connections using TLS certificates, continue with Securing Connections to the XT Series Using TLS on page 203. Related links Initial Configuration of the XT Series on page 93 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 127 Chapter 8: Advanced Configuration of the XT Series While the Quick Setup Wizard and some other settings enable you to deploy the Avaya Scopia® XT Series in your organization, it has a significant array of advanced features which enable powerful customization. Related links Enabling Advanced Maintenance on the XT Series on page 129 Configuring Advanced System Name Settings on page 130 Configuring Advanced Network Settings on page 132 Setting Call Bandwidth in XT Series on page 144 Setting a Time Limit for Videoconferences on page 148 Configuring Advanced Sound (Audio Output) Settings on page 149 Configuring Advanced Regional Audio and Video Settings on page 154 Configuring Advanced Echo Cancellation on External Microphones on page 155 Configuring Stereo on Avaya POD microphone on page 157 Configuring XT Series to use LDAP Directory on page 158 Configuring Advanced DTMF Settings on page 164 Enabling and Configuring Recording on page 166 Saving PTZ Camera Positions on page 171 Setting the Default Camera Position on page 173 Configuring Gallery Layouts on page 173 Configuring Enhanced Lecture Mode on page 175 Configuring Wrap-around Navigation on page 176 Configuring Remember Favorite Layouts on page 177 Configuring Screen Link and Mobile Link on page 179 Defining the Rules for Accessing XT Web Video on page 180 Remotely Controlling the XT Series with AT Commands on page 181 Sending Status with SNMP on page 183 Updating the XT Series on page 185 Understanding Presence on page 190 Disabling Incoming Calls on page 193 Hiding Recent Call List and Call Rate Selection List on page 194 Disabling startup jingle on page 195 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 128 Enabling Advanced Maintenance on the XT Series Adding your own jingle on page 196 Enabling Advanced Maintenance on the XT Series About this task To perform advanced configuration and maintenance from the endpoint itself, like upgrading the firmware, you must first enable access to the advanced settings. Before you begin Ensure that you have the password to access the Advanced settings. The default password is 1234. Procedure 1. Access basic settings. From the XT Series web interface, select Basic Settings > Preferences > General. From the endpoint's main menu, select Configure > General. [1...96] 2. Set Show Advanced Settings to Yes. 3. From the XT Series web interface, select Administrator Settings. From the endpoint, press and then select Advanced. Back 4. Enter the password to display the Advanced screen. The default password is 1234. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 129 Advanced Configuration of the XT Series Figure 82: Advanced configuration screen on the endpoint 5. We recommend changing the default administrator password, as described in Setting PIN Codes for the XT Series on page 198. Related links Advanced Configuration of the XT Series on page 128 Configuring Advanced System Name Settings About this task You can set the basic system name in the Quick Setup Wizard (see Setting the System Name, Language, and Call Method on page 99). This procedure describes how to use an alternate system name, such as the SIP username. The name is displayed on the system's title bar (Figure 83: XT Series's titlebar on page 130), and is shown to participants seeing your image in a videoconference (for example: John-Smith, or 9thFloor-Room, or NY-Office). Figure 83: XT Series's titlebar Depending on your integration, you can configure your XT Series to show one of several names: • Use the system name as defined in the Quick Setup Wizard. • Use the unicode version of the system name for non-English characters. • Use the SIP username if this XT Series is registered to a SIP registrar or proxy. This is the same as the System Name, unless you change it manually as described in Registering the XT Series to a SIP Server on page 124. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 130 Configuring Advanced System Name Settings • Use the H.323 name if this XT Series is registered to a gatekeeper. This is the same as the System Name, unless you change it manually as described in Configuring Advanced Gatekeeper Settings on page 141. • Use the hostname, which is the same as the system name, but some characters like a space in the name are replaced by a hyphen. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the system name settings. From the XT Series web interface, select Administrator Settings > System > Location. From the endpoint's main menu, select Configure > Advanced > System > Location. Figure 84: Selecting the system name 2. Enter the following settings: Table 30: Setting the display name Field Description System Name Display Mode Select the criterion for the system to display its name: January 2017 • Select Automatic to automatically choose the name based on deployment, first displaying the SIP username if registered to a SIP registrar or proxy, and if unavailable, it displays the H.323 name if registered to a gatekeeper, and if unavailable it displays the unicode name. Table continues… Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 131 Advanced Configuration of the XT Series Field Description • Select System Name Unicode to display the System Name Unicode field, which allows non-alphanumeric characters such as Chinese or Japanese. This name is also seen by the remote party in a SIP or H.323 call, if the remote party supports unicode characters. • Select SIP: to display the SIP username, used to register your system to the SIP server. This is the same as the System Name, unless you change it manually (see Registering the XT Series to a SIP Server on page 124). • Select H.323 to display the H.323 name, used to register your system to the gatekeeper. This is the same as the System Name, unless you change it manually (see Configuring Advanced Gatekeeper Settings on page 141). • Select System Name to display the System Name field, which supports only alphanumeric characters. • Select Hostname to display the Hostname field. This is typically the same as the System Name, unless the System Name includes characters not supported by the hostname standard. Invalid characters are replaced by the - character. System Name This field displays the initial name you entered during the Quick Setup Wizard (as described in Setting the System Name, Language, and Call Method on page 99). If you selected this option from the System Name Display Mode list, you can modify the display name (optional). You can only enter alphanumeric characters. System Name Unicode (Web only) Enter non-alphanumeric characters, such as Chinese or Japanese letters. If you selected this option from the System Name Display Mode list, the title bar displays this name. Hostname This field displays the name used to register the system to the network. You may need the system's hostname, for example, if you are locating the device from a list of hostnames on an SNMP agent discovery tool. Typically, the Hostname is the same as the System Name, unless the System Name includes characters not supported by the hostname standard. Invalid characters are replaced by the - character. 3. From the web interface only, select Save. Related links Advanced Configuration of the XT Series on page 128 Configuring Advanced Network Settings You can configure many advanced parameters of your network connection. Related links Advanced Configuration of the XT Series on page 128 Configuring Advanced IP Address Settings on page 133 Configuring Advanced Network Connectivity on page 135 Configuring NAT and Firewall Traversal on page 138 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 132 Configuring Advanced Network Settings Defining QoS Priority of Types of Network Traffic on page 139 Configuring Advanced Gatekeeper Settings on page 141 Configuring Advanced IP Address Settings About this task This section describes how to configure the advanced IP address settings of each network port. The system supports working with dynamic addresses (DHCP) or fixed addresses, either in IPv4 only, or it can work in both IPv4 and IPv6, where even media streams in the same videoconference can be a mixture of IPv4 and IPv6. You can change the IP Addresses/802.1x/VLAN settings from the XT Series web interface with a single save action. This ensures that there is no loss of network connectivity. After you save the settings, you must log in to the XT Series web interface again. (dual-NIC) requires an In some XT Series models, activating the second network port GLAN2 additional license (see Activating the XT Series and its Optional Features on page 93). Both small businesses and large enterprises may require both network ports (see Connecting Avaya Scopia® XT Series to the Network on page 47). If you deployed TLS with a security certificate based on the IP address for this device, a change in the IP address requires creating a new certificate (see Securing Connections to the XT Series Using TLS on page 203). Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the advanced network settings. From the XT Series web interface, select Administrator Settings > Networks > Preferences > General. From the endpoint's main menu, select Configure > Network. Figure 85: Enabling IPv6 mode 2. Set the Use IPv6 field to enable or disable IPv6 support. 3. From the web interface only, select Save. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 133 Advanced Configuration of the XT Series 4. Access the IP address. From the endpoint's main menu, select either GLAN 1 or GLAN 2. From the XT Series web interface, select GLAN 1 or GLAN 2 > Addresses. Figure 86: Configuring IP addresses from the web interface 5. Enter the following fields: Table 31: Configuring the IP address Field Name Description IP Address Mode or Automatic IP Address Determines if the IP address is dynamically allocated (using DHCP), or if you manually designate a static IP address. You must use only static addresses for: • XT Telepresence deployments • Units on a public network • SIP deployments where the unit is secured with a TLS certificate, if the certificate request has been tied to a specific IP address. IP address Enter the system static IP address. For dynamic IP addresses, this field displays the current IP address. Subnet mask Enter the subnet mask associated with the IP address. For dynamic IP addresses, this field displays the current subnet mask. Gateway (IP Address) Enter the default gateway static IP address. The gateway is used to route information between two subnets, for example, between the headquarters and a partner site. For dynamic IP addresses, this field displays the current gateway IP address. DNS (Server IP Address) Enter the DNS server IP address. The DNS server translates domain names into IP addresses. For dynamic IP addresses, this field displays the assigned DNS server IP address. For web collaboration and cloud connection to Avaya Equinox Management, you must insert a valid DNS address. 6. From the web interface only, select Save. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 134 Configuring Advanced Network Settings Next steps After you save the settings on the XT Series web interface, you must log in to the XT Series web interface again. Related links Configuring Advanced Network Settings on page 132 Configuring Advanced Network Connectivity About this task This section describes how to determine which of the two network ports is the first choice to communicate on a call, and to configure advanced properties of the network connections in each network port, including the network speed and packet size (MTU). To avoid connectivity issues, match these settings to the equivalent settings in the network. In addition, if your large network is split into virtual sub-networks to limit the range of broadcasts, known as VLANs, and your network components support 802.1q compliant VLAN tagging, you can assign a VLAN ID to tag the XT Series as belonging to a specific VLAN. You can also configure network security authentication to be 802.1x compliant, where it sends a username and password to your 802.1x authenticator, which verifies the login with the authentication server. (dual-NIC) requires an In some XT Series models, activating the second network port GLAN2 additional license (see Activating the XT Series and its Optional Features on page 93). Both small businesses and large enterprises may require both network ports (see Connecting Avaya Scopia® XT Series to the Network on page 47). Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. To assign a preferred network port, access the network priority settings. From the XT Series web interface, select Administrator Settings > Networks > Preferences > General. From the endpoint's main menu, select Configure > Advanced > Networks > Preferences > General. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 135 Advanced Configuration of the XT Series Figure 87: Choosing the priority network port 2. Set the Priority setting to the GLAN port that the preferred network uses. When the routing of a call cannot be determined by matching the destination address with the GLAN address, it uses the preferred network port. 3. From the web interface only, select Save. 4. To define the MTU size and network speed for each port, access the advanced network settings. From the XT Series web interface, select Administrator Settings > Networks > GLAN1/GLAN2 > Parameters. From the endpoint's main menu, select Configure > Advanced > Networks > GLAN1/GLAN2 > Parameters. Figure 88: Configuring advanced network connection from the web interface 5. Set the fields as described in Table 32: Configuring network connectivity on page 136. Table 32: Configuring network connectivity Field Name Setting MTU The MTU, or Maximum Transmission Unit, is the maximum size of data packets sent around your network. This value must remain consistent for all network components, including servers like the MCU and/or Equinox Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 136 Configuring Advanced Network Settings Field Name Setting Media Server and Scopia Desktop Server, endpoints like XT Series and other network devices like network routers. Important: It is essential that MTU settings are defined with identical values on this device and all network components, including Equinox Solution components and your generic network components like switches and routers. Only create custom MTU settings if the rest of your network has the same settings. If you or a remote endpoint transmit at a larger MTU size, packets are dropped or fragmented. To avoid packet loss or fragmentation, ensure all network components use the same MTU size. The default MTU size is 1360. For IPv4, set the MTU between 576-1500. For IPv6, set it between 1280-1500. Speed/Duplex mode Set the speed and transition mode as follows: • Automatic: The XT Series selects the speed and duplex mode. We recommend this default mode. • Auto - up to 100/Full, Auto - up to 100/Half, Auto - up to 10/Full, Auto - up to 10/Half: Semi-automatic modes with a specified maximum. • Manual: Configure the speed and duplex mode manually for your network and the remote endpoints' settings. Speed Select the speed of the network port: 10 or 100 Mbps (manual configuration only). Duplex mode Select the data transmission mode that is defined for your network router or switch, either duplex or half-duplex mode (manual only). 6. From the web interface only, select Save. 7. To tag the XT Series to belong to a particular virtual network (VLAN) ID, select GLAN1/ GLAN2 > VLAN. 8. Set the fields as described in the following table: Table 33: Designating a VLAN tag Field Name Setting Enable Select Yes if your network is split into virtual networks (VLANs) and you want to assign the XT Series to one of them. Id Enter the ID of the VLAN to which this unit belongs, between 1 and 4094. 9. To configure the XT Series for 802.1x compliant authentication, select GLAN1/GLAN2 > 802.1x. 10. Set the fields as described in the following table: January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 137 Advanced Configuration of the XT Series Table 34: Configuring 802.1x authentication Field Name Setting Enable Select Yes if your XT Series requires access to network resources via 802.1x authentication. User Name, Password Enter the 802.1x username and password. Related links Configuring Advanced Network Settings on page 132 Configuring NAT and Firewall Traversal About this task Avaya Scopia® XT Series fully supports NAT and firewall traversal, enabling you to place it behind a NAT router or firewall and connect with other endpoints seamlessly. If an XT Series located inside your network hosts a call on its built-in MCU, other endpoints must contact the host unit by dialing its IP address. However, when sitting behind a NAT or firewall, a device can have an internal IP address which cannot be reached from outside the network. This poses a problem for endpoints located outside the network to find the correct IP address to dial. There are several ways to resolve this: • (Recommended) Contact a STUN public server to return your IP address as it looks from outside the network, and then send this public IP address to all endpoints you invite to the meeting. This is known as STUN auto-discovery. This also works for HTTP public servers. • Use a dedicated firewall traversal solution like the Avaya Equinox H.323 Edge server and set it as your gatekeeper (see Configuring Advanced Gatekeeper Settings on page 141). • You can manually set a static public IP address of the unit, and configure your firewall and NAT to ensure this is reflected externally outside the network. For more information on each of these topologies, see Planning NAT and Firewall Traversal with Avaya Scopia® XT Series on page 29. When traversing firewalls, remember to set the firewall ports as detailed in Configuring the TCP or UDP Port Range on the Avaya Scopia® XT Series on page 41. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the firewall and NAT traversal settings. From the XT Series web interface, select Administrator Settings > Networks > Preferences > NAT. From the endpoint's main menu, select Configure > Advanced > Networks > Preferences > NAT. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 138 Configuring Advanced Network Settings Figure 89: Configuring NAT traversal settings from the web interface 2. Set the fields as described in Table 35: Configuring NAT-related settings on page 139. Table 35: Configuring NAT-related settings Field Name Description NAT Traversal Select to allow the system to be located behind a firewall/NAT.Set to No if the system has a public IP address. NAT Discovery Enter the method used for the XT Series to discover its public IP address: • Manual lets you set the public IP address manually in the Public IP Address field. • (Recommended) STUN autodiscovery uses a public STUN server to return the unit's public IP address. If you choose this, enter the Server and Port of the STUN server. If the server for STUN is left empty, the XT Series uses "stun.ekiga.net”, by default. Refresh Time (sec) Enter the number of seconds to open a pinhole through the firewall. Also used by H.460 as TTL (Time To Live) of registration requests. Keepalive Ensures the connection is kept open by sending periodic pings to the remote units. 3. From the web interface only, select Save. Related links Configuring Advanced Network Settings on page 132 Defining QoS Priority of Types of Network Traffic About this task Quality of Service (QoS) determines the priorities of different types of network traffic (audio, video and control/signaling), so in poor network conditions, prioritized traffic is still fully transmitted. For January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 139 Advanced Configuration of the XT Series example, you can set a higher priority to audio packets, so that when there is an issue with packet loss, audio quality is maintained over video. Important: It is essential that QoS settings are defined with identical values on this device and all network components, including Equinox Solution components and your generic network components like switches and routers. Only create custom QoS settings if the rest of your network has the same settings. You can set the relative priorities of each type of data type, either by setting a custom priority value, known as differentiated service or DiffServe, or by assigning a ranking and type of service (TOS) to each type of data. Choose the QoS method used by the other network components in your organization, to match their values exactly. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the QoS settings. From the XT Series web interface, select Administrator Settings > Networks > Preferences > QoS. From the endpoint's main menu, select Configure > Advanced > Networks > Preferences > QoS. Figure 90: Configuring QoS settings 2. Set the fields as described in Table 36: Configuring QoS settings on page 140. Table 36: Configuring QoS settings Field Name Description Use QoS Select whether to enable or disable QoS. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 140 Configuring Advanced Network Settings Field Name Description If you set Use QoS to Yes, you provide different priority to different data stream, or guarantee a certain level of performance to a data stream. In particular, you may choose between Precedence/TOS and Differentiated Service. Quality of service Choose to set the priorities by entering a custom numeric value, or enter a relative priority ranking. These are the two methods used by network components like routers or switches to implement their QoS settings: • Select DiffServe, short for Differentiated Service, if your network components set a custom priority value for each type of data. • Choose Precedence/TOS if your network components define QoS as a precedence ranking and a designated type of service (TOS) for each type of data. Audio, Video, Data, Signal Set the value for each type of data, according to your choice in the Quality of Service field. DiffServe Enter the custom priority value, also known as differentiated service or DiffServe, if QoS is implemented like this in your other network components. The values must be identical throughout your network, and for all remote endpoints connecting in videoconferences. TOS and Precedence Enter the type of service, alongside the precedence (priority ranking) of each type of data, identical to the settings of all other network components, and any remote endpoints connecting in a videoconference. 3. From the web interface only, select Save. Related links Configuring Advanced Network Settings on page 132 Configuring Advanced Gatekeeper Settings About this task As part of H.323 network setup, the Avaya Scopia® XT Series must be registered to a gatekeeper, like H.323 Gatekeeper. A gatekeeper routes audio and video H.323 calls by resolving dial strings (H.323 alias or URI) into the IP address of an endpoint, and handles the initial connection of calls. For example, you can dial 1234 or joesmith and the gatekeeper routes the call correctly. To do this, the gatekeeper must register all endpoints to maintain the mapping list of aliases and endpoints to successfully route calls. It also registers gateways like an ISDN gateway or Scopia® Video Gateway, so it can route calls to a non-H.323 device. Registration with a gatekeeper may happen every time the endpoint is switched on, or after a set period. You can also secure your connection with the gatekeeper by enabling authentication. You can enter a special username and password in both the endpoint and the gatekeeper as a shared secret, which is used to authenticate the identities of the gatekeeper and endpoint. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 141 Advanced Configuration of the XT Series Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the gatekeeper settings. From the XT Series web interface, select Administrator Settings > Protocols > H.323 > General. From the endpoint's main menu, select Configure > Advanced > Protocols > H.323. From the web interface From the endpoint interface Figure 91: Configuring H.323 settings from the web interface 2. Set the fields as described in Table 37: Configuring H.323 settings on page 142. Table 37: Configuring H.323 settings Field Name Description H.323 Name Enter the H.323 alias of this endpoint, used to register the unit with the gatekeeper. In H.323 calls, this name is displayed on participant's monitors (for example: John-Smith, or 9th-Floor-Room, or NY-Office). E.164 Enter this endpoint's E.164 dial number. Gatekeeper Address You can use a DNS name to configure the gatekeeper address. This allows dynamic resolution of the gatekeeper IP address and in the case of multiple returned addresses, the endpoint registers to the first available address. 3. From the web interface only, select Save. 4. Select H.323 > Gatekeeper. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 142 Configuring Advanced Network Settings Figure 92: Configuring the Gatekeeper settings from the web interface 5. Set the fields as described in Table 38: Configuring the gatekeeper on page 143. Table 38: Configuring the gatekeeper Field Name Description Use gatekeeper Enables/disables the registration to a gatekeeper. Automatic IP address Select to discover the gatekeeper address automatically. IP address Enter the IP address of the gatekeeper, if you do not use Automatic IP address. Use H.460 Set to Yes to use H.460 firewall traversal features when communicating with the gatekeeper. Re-registration interval time Enable only if the gatekeeper sends the IRQ messages (see the gatekeeper's documentation for more information). Enter the time (in seconds, between 10 and 30) after which the system should reregister to the gatekeeper. Use this option when the normal RAS lightweight registration does not apply in your deployment. Authentication Select Yes to add security to verify the gatekeeper is trusted. Mode Select H.235 Annex D to verify integrity of all communication between the gatekeeper and the endpoint (two-way integrity). Communication is encrypted using a shared secret, which is a username and password entered both here and in the gatekeeper. Select MD5 for the gatekeeper to verify the identity of the endpoint (one-way integrity check) using MD5 checksums. Select Automatic to allow the system to negotiate the method of authentication automatically. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 143 Advanced Configuration of the XT Series Field Name Description Gatekeeper ID Enter the H.323 name or identifier of the gatekeeper. User Name Enter the username to grant authenticated access to the gatekeeper. Password Enter the password to grant authenticated access to the gatekeeper. 6. From the web interface only, select Save. Related links Configuring Advanced Network Settings on page 132 Setting Call Bandwidth in XT Series About this task You can set the maximum bandwidth used by the Avaya Scopia® XT Series when participating in a meeting, measured as the maximum bitrate. Bitrate is the speed of data flow. Higher video resolutions require higher bitrates to ensure the video is constantly updated, thereby maintaining smooth motion. If you lower the bitrate, you lower the quality of the video. In some cases, you can select a lower bitrate without noticing a significant drop in video quality; for example during a presentation or when a lecturer is speaking and there is very little motion. Bitrate is often measured in kilobits per second (kbps). The relationship between bandwidth and resolution dramatically changes when your call uses H.264 High Profile. H.264 High Profile is a standard for compressing video by up to 25% over the H.264 Baseline Profile, enabling high definition calls to be held over lower call speeds. If you change the video quality setting to Sharpness, it can slightly change the bandwidth required to maintain the same resolution. To change this setting, see Resolving Lip Sync Problem on page 243. Table 39: Video resolution available with given maximum bandwidth setting (including stereo) H264 H264 H2654 Baseline profile High profile Main profile 16:09 16:09 16:09 Call bitrate (Kb) Motion Sharpness Motion Sharpness Motion Sharpness 64 240p15 240p15 288p30 288p30 240p30 240p30 128 240p30 240p15 288p30 288p30 240p30 480p15 192 288p30 288p30 288p30 480p30 480p30 480p30 256 288p30 352p30 352p30 480p30 480p30 720p30 320 352p30 448p30 448p30 480p30 720p30 720p30 Table continues… 4 XT only January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 144 Setting Call Bandwidth in XT Series H264 H264 H2654 Baseline profile High profile Main profile 16:09 16:09 16:09 Call bitrate (Kb) Motion Sharpness Motion Sharpness Motion Sharpness 384 352p30 448p30 480p30 480p30 720p30 720p30 4485 352p30 480p30 480p30 720p30 720p30 720p30 512 480p30 576p30 720p30 720p30 720p60 720p60 640 480p30 576p30 720p30 720p30 720p60 720p60 768 720p30 720p30 720p30 720p30 720p60 1080p30 896 720p30 720p30 720p60 720p30 720p60 1080p30 1024 720p30 720p30 720p60 720p60 1080p60 1080p60 1152 720p30 720p30 720p60 720p60 1080p60 1080p60 1280 720p30 720p30 720p60 1080p30 1080p60 1080p60 1408 720p30 720p30 720p60 1080p30 1080p60 1080p60 1472 720p60 720p30 720p60 1080p30 1080p60 1080p60 1536 720p60 720p60 720p60 1080p30 1080p60 1080p60 1664 720p60 720p60 720p60 1080p30 1080p60 1080p60 1728 720p60 1080p30 720p60 1080p30 1080p60 1080p60 1792 720p60 1080p30 720p60 1080p30 1080p60 1080p60 1920 720p60 1080p30 1080p60 1080p60 1080p60 1080p60 2048 720p60 1080p30 1080p60 1080p60 1080p60 1080p60 2176 720p60 1080p30 1080p60 1080p60 1080p60 1080p60 2304 720p60 1080p30 1080p60 1080p60 1080p60 1080p60 2432 720p60 1080p30 1080p60 1080p60 1080p60 1080p60 2560 1080p60 1080p60 1080p60 1080p60 1080p60 1080p60 3072 1080p60 1080p60 1080p60 1080p60 1080p60 1080p60 3584 1080p60 1080p60 1080p60 1080p60 1080p60 1080p60 4096 1080p60 1080p60 1080p60 1080p60 1080p60 1080p60 When using the built-in MCU to host videoconferences, the total maximum bandwidth of 12Mbps is shared amongst the participants. Normally each person is allocated 2Mbps, but when a meeting has eight participants, each is allocated 1.7Mbps. You can also determine whether to use more or less bandwidth for participant video versus shared content like a presentation, and you can even define the bandwidth limits for each network port on your XT Series. 5 4 Stereo needs 448 or higher. XT only January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 145 Advanced Configuration of the XT Series Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the call settings. From the XT Series web interface, select Administrator Settings > Calls > Preferences > General. From the endpoint's main menu, select Configure > Advanced > Calls > Preferences > General. From the endpoint interface From the web interface Figure 93: Configuring general call settings 2. Set the fields as described in the following table. is the default setting. It indicates that the system tries to choose the settings that best suit the local situation. Table 40: Configuring bandwidth settings of a call Field Name Description IP > Rate (K) Sets the maximum bitrate used for a single point-to-point call. Audio Coding Sets the preferred audio codec that the system tries to send. The remote system must support the same codec for a successful connection. Table continues… 4 4 4 4 XT only XT only XT only XT only January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 146 Setting Call Bandwidth in XT Series Field Name Description Video Coding Sets the preferred video codec that the system tries to send, if the remote system supports the same codec. H.239 or BFCP are not applicable to web collaboration. DualVideoCoding Sets the resolution for H.264 content video. Use manual DualVideo bandwidth If set to Yes allows to change bandwidth used for H.264 content and live video (DualVideo/Live bandwidth). DualVideo/Live bandwidth Sets more bandwidth on Live Video or H.264 Content. ISDN > Rate (K) Sets the maximum call rate that the system uses for any ISDN call. 3. From the web interface only, select Save. 4. Access the bandwidth limits for each network port. From the XT Series web interface, select Administrator Settings > Networks > GLAN1/GLAN2 > Bandwidth. From the endpoint's main menu, select Configure > Advanced > Networks > GLAN1/GLAN2 > Bandwidth. Figure 94: Setting bandwidth limits for each network port 5. Set the fields as described in the following table: Table 41: Configuring bandwidth settings of a call Field Name Description Enable Select Yes to enable limiting bandwidth for this network port. Max. Bandwidth Rx (KB) Enter the incoming bandwidth limit for traffic on this network port, measured in kilobytes (not kilobits) per second (KBps). Max. Bandwidth Tx (KB) Enter the outgoing bandwidth limit for traffic on this network port. Related links Advanced Configuration of the XT Series on page 128 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 147 Advanced Configuration of the XT Series Setting a Time Limit for Videoconferences About this task Set a time limit for videoconferences to alert users that the time allocated for the meeting is about to end, and to end videoconferences that were left open. You can set a time limit for: • Point-to-point calls • Hosted calls (embedded MCU) Once you set a time limit, an alert appears during the meeting when the time limit is reached. The user can then decide to disconnect from the videoconference, postpone the reminder and extend the meeting for another hour, or remove the time limit from this meeting. The meeting automatically closes if there is no response to the alert after 30 seconds. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Set the time limit for embedded MCU calls. a. Access call settings. From the XT Series web interface, select Administrator Settings > Calls > Preferences > MCU. From the endpoint's main menu, select Configure > Advanced > Calls > Preferences > MCU. b. the time limit for meetings with multiple participants in the Meeting Time Limit field. By default, the time limit is Unlimited. The maximum limit you can set is 24 hours. From the endpoint interface From the web interface Figure 95: Setting a time limit for videoconferences January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 148 Configuring Advanced Sound (Audio Output) Settings 2. Set the time limit for point-to-point calls. a. Access call settings. From the XT Series web interface, select, select Administrator Settings > Calls > Preferences > General. From the endpoint's main menu, selectConfigure > Advanced > Calls > General. b. Define the time limit for point-to-point calls in the Call Time Limit field. By default, the time limit is Unlimited. The maximum limit you can set is 24 hours. From the endpoint interface From the web interface Figure 96: General Settings Related links Advanced Configuration of the XT Series on page 128 Configuring Advanced Sound (Audio Output) Settings About this task In most cases, the Avaya Scopia® XT Series sound output is transparent and works with the default settings. However, for complex room setups, the XT Series allows you to carefully merge different audio signals into audio tracks, and then route each track to any audio output, like a monitor's speakers. Merging all inputs and outputs into one sound stream, or track, creates echos and audio feedback loops. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 149 Advanced Configuration of the XT Series Figure 97: Echo or feedback loops to be avoided Therefore the XT Series handles audio in two separate tracks. Each track can combine multiple inputs into one sound stream, and routes it to one of the audio outputs available (Figure 98: Example of merging audio into two tracks on page 151). In the illustrated example, the room's microphones are not routed to the monitor's speakers, to avoid echo. Instead, the sound of other participants and the computer audio is routed to the monitor's speakers, while a video recorder would normally need to record both sides of the conversation, both room microphones and the sound of other participants. You may also want to record computer audio shared in the meeting. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 150 Configuring Advanced Sound (Audio Output) Settings Figure 98: Example of merging audio into two tracks Figure 98: Example of merging audio into two tracks on page 151 also illustrates how the same audio source (like computer audio or remote sound) can be routed to both tracks. However an output device (like the monitor speakers) can only receive the merged sound of one of the tracks. This restriction simplifies the possible routing scenarios, making this advanced setup easier to manage. For more information on connecting the microphones and speakers, see Connecting Microphones and Speakers to the XT Series on page 61. This section details how to route any audio input or output to Track 1 or Track 2. Each output can only broadcast one track. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the audio output track settings. From the XT Series web interface, select Administrator settings > I/O connections > Audio - Outputs > Tracks. From the endpoint's main menu, select Configure > Advanced > I/O connections > Audio Outputs > Tracks. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 151 Advanced Configuration of the XT Series Figure 99: Merging audio into two tracks and routing them to audio outputs The web interface displays an interactive diagram of audio inputs to the left and outputs to the right. Each entry is detailed in Table 42: Configuring audio output settings on page 152. Table 42: Configuring audio output settings Field Name Description Inputs > Digital Audio Refers to digital microphones (or other digital audio device) connected to the port via its mini-TOSlink connector. Inputs > Echo Cancelled inputs Refers to all the microphones deployed in the room for capturing voices. To avoid echo or feedback loops, you cannot route room microphones to track 1, which is the default track for the main monitor's speakers (HD1). Inputs > Rx Remote Refers to the remote sound received from other endpoints participating in a meeting. Inputs > Analog Audio Refers to an analog microphone (or other analog audio device) connected to the port via its 3.5mm jack. Inputs > HD Refers to sound coming from an HDMI device. Outputs > HD1/HD2 Refers to a monitor or other HDMI device connected to the HD1 Outputs > Digital Audio or HD2 port. Refers to a digital audio output device like an external speaker connected to the connector. port via its mini-TOSlink Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 152 Configuring Advanced Sound (Audio Output) Settings Field Name Description Outputs > Analog Audio Refers to an analog audio output device connected to the port via its 3.5mm jack. Outputs > USB Headset Refers to the headphones of a USB headset connected to the USB port. By default, a connected USB headset causes HD1's output to be muted if Audio Outputs Management is Automatic. To change this, set I/O connections > Audio Outputs > General > Audio Outputs Management to Manual. 2. Assign inputs to their respective tracks. From the endpoint interface, select Yes to route an input to Track 1 or Track 2. From the web interface, dragging it to Track 1 or Track 2 to create the connection (Figure 100: Drag an audio input to route it to a track on the web interface on page 153). To avoid echo or feedback loops, you cannot route room microphones to track 1, as this is the default track for the main monitor's speakers (HD1). In addition, you can only route one track for each audio output. Figure 100: Drag an audio input to route it to a track on the web interface Drag outputs in the same way from the right hand side to their respective tracks. 3. To remove the connection on the web interface, select the connection's x in the track box. 4. From the web interface only, select Save. Related links Advanced Configuration of the XT Series on page 128 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 153 Advanced Configuration of the XT Series Configuring Advanced Regional Audio and Video Settings About this task After you set the country and language of the device in the Quick Setup Wizard, the system defaults to the audio and video standards of that country. This section details how to change those settings if required. Procedure 1. Access the XT Series web interface, as described in Accessing XT Series Web Interface on page 80. 2. Select Administrator Settings > System > Location. Figure 101: Setting regional information 3. Define regional settings as described in Table 43: Configuring regional information on page 154. Table 43: Configuring regional information Field Name Description System name Enter the name which appears in the local endpoint title bar and in the remote endpoint interface (if connected). Country Select the location of the XT Series. This populates the other fields automatically. Language Select the language used in the XT Series endpoint's interface. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 154 Configuring Advanced Echo Cancellation on External Microphones Field Name Description Audio coding Select the European or US audio coding, used by audio equipment in your location. Video frequency The video refresh frequency depends on the country, and may be 50Hz or 60Hz. If you set it to , the system assigns the standard of the chosen country. In Japan, where the video frequency can vary, manually choose the value for your location. International Call Prefix (IDD) Enter a numeric code to replace the leading ‘+’ symbol when placing outgoing calls. To disable the expansion, clear the field. 4. Select Save. Related links Advanced Configuration of the XT Series on page 128 Configuring Advanced Echo Cancellation on External Microphones About this task The Avaya Scopia® XT Series has its own built-in echo cancellation for external microphones (or other audio input) without an audio mixer. You can hear an echo when a remote endpoint's external speaker (not headphones) picks up your voice in addition to their own audio, and re-broadcasts your own audio back to you and others in the meeting. Typically, you use the echo cancellation's default settings. However, you may need to modify some of these settings if your room setup is causing distortions in your audio input, such as: • Other participants hear a lot of background noise from your room • Other participants hear breaks in your audio • Other participants notice a delay in your audio relative to your video • Unclear audio resulting from distortions in noise. These issues can be caused by many factors, such as the shape of your room, the position of speakers and microphones, or the surface texture of furniture. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Enable the XT Series's built-in echo cancellation on the relevant microphone or other audio input (see Configuring Microphones on page 120). Important: You cannot use the built-in echo cancellation on an audio mixer. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 155 Advanced Configuration of the XT Series Procedure 1. Access the XT Series's echo cancellation settings. From the XT Series web interface, select Administrator settings > I/O connections > Echo Canceller. From the endpoint's main menu, select Configure > Advanced > I/O connections > Echo Canceller. Figure 102: Configuring echo cancellation 2. Set the fields as required. Table 44: Configuring echo cancellation settings Field Name Description AGC Enables/disables AGC. Automatic Gain Control (AGC) smooths audio signals through normalization, by lowering sounds which are too strong and strengthening sounds which are too weak. Typically, you enable AGC for optimal audio. However, you may want to disable it if your microphone is strengthening the sound of background noise, mistaking it for your voice. Noise reduction Enables/disables reduction of background noise in a conference room (like coughing, paper rustling, or the hum of an air conditioning system). Typically, you enable Noise reduction for optimal audio. However, you may want to disable it some voices are filtered out as background noise, which causes breaks in the audio. Audio delay An HDMI monitor might cause a delay in the audio, causing an echo. automatic estimation Set this field to Yes to improve its echo cancellation performance automatically. We recommend this setting when you connect a new monitor to the XT Series. If you set this field to No, you can generate the audio delay manually and train the echo cancellation to use the resulting audio for better performance. For details, see Cancelling the Echo on HDMI Monitors on page 233. Audio delay Select Yes to use the estimated audio delay. Typically, you enable Audio delay for optimal audio. However, you may want to disable it if your room has a strong echo that creates a reverberating effect, which may produce false results when estimating the audio delay. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 156 Configuring Stereo on Avaya POD microphone 3. From the web interface only, select Save. Related links Advanced Configuration of the XT Series on page 128 Configuring Stereo on Avaya POD microphone About this task The Avaya Scopia® XT7000 Series and the Avaya Scopia® XT5000 Series support stereo audio in point to point calls when an Avaya POD microphone is used. Stereo audio is only available if it is supported also by the remote party, when in a point to point SIP or H.323 call using AAC-LD or G. 719 audio codecs. When stereo is active, the additional POD microphone does not capture audio in the room, but it is available to mute/unmute the system. Before you begin Ensure that you have connected the Avaya POD microphone. Ensure that the pod is oriented properly so that the microphones that are on the left and right of the horizontal Avaya logo on the top of the pod capture the audio contributions for the left and right stereo channels. Figure 103: Avaya POD microphone Procedure 1. Access the audio settings. From the XT Series web interface, select Administrator Settings > Calls > Preferences > Audio. From the endpoint's main menu, select Configure > Advanced > Calls > Preferences > Audio. Figure 104: Configuring audio settings from the web interface January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 157 Advanced Configuration of the XT Series 2. From the Stereo menu, choose from the following options: • Select Yes to enable stereo. • Select No to disable stereo. 3. From the web interface only, select Save. Related links Advanced Configuration of the XT Series on page 128 Configuring XT Series to use LDAP Directory About this task This procedure describes how to manage the contacts of your endpoint using different types of LDAP servers. All are accessed using the H.350 protocol, which enhances the LDAP standard to include video endpoint information. You can define multiple LDAP servers in the XT Series. Select one from the Server field in the Contacts page to view its contacts (Figure 105: Viewing and editing contacts in Local LDAP server on page 158). Figure 105: Viewing and editing contacts in Local LDAP server You can define the following types of LDAP servers: • The local built-in LDAP server There is only one local LDAP server which cannot be removed, and has a password. Contacts in the local LDAP server are called "Favorites". You can edit, create or delete local contact details there (Figure 105: Viewing and editing contacts in Local LDAP server on page 158). • A remote XT Series's built-in LDAP server January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 158 Configuring XT Series to use LDAP Directory The contacts are read-only when browsing a remote XT Series's LDAP server. You can access more than one of these LDAP servers, where each requires only the IP address of the remote endpoint and its LDAP password. • Equinox Management's built-in LDAP server If the end point is connected to the cloud for auto-provisioning, the LDAP server is automatically configured by Equinox Management. The contacts of this server are read-only from the endpoint. You can define more than one such server, specifying each IP address, port, and its LDAP username and password. The resulting contact list is filtered to show only users with an endpoint associated with them. Important: If the Equinox Management LDAP server has a Root DN defined, you must specify the RootDN field when accessing that LDAP server. • A third-party LDAP server, such as Polycom CMA The contacts are read-only. You can access more than one of these LDAP servers, where each requires only the IP address of the remote endpoint and its LDAP password. • A generic LDAP server, such as Microsoft Active Directory. The contacts of the generic LDAP are read-only from the endpoint. The LDAP tree must have the following specific structure and naming conventions: - The Root DN must be defined. For example, dc=company, dc=com. - All users (inetOrgPerson entities) must be located under an organizational unit (ou) in the LDAP tree. For example, ou=people. - All endpoints (commObject entities) must be listed under an organizational unit called h323Identity if they are to work with H.323, and SIPIdentity if they are to work as SIP endpoints. Since the XT Series works both as an H.323 and a SIP endpoint, all XT Series commObject s should be listed under both organizational units. - Each endpoint is represented by a commObject with its commUniqueId. Each commObject contains the details of accessing this endpoint, and the user associated with it. Define the following fields: Table 45: commObject fields Field Value Comments objectClass commObject Use this exact value objectClass h323Identity Use this exact value commOwner uid=,ou=people,dc=company,d The user ID associated with c=com this endpoint h323IdentityEndpointType Terminal Use this exact value for H. 323 endpoints only Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 159 Advanced Configuration of the XT Series Field Value Comments h323IdentitytransportID h323IdentitytransportDigits h323IdentitytransportNumber h323Identityh323-ID SIPIdentitySIPURI At least one of these fields must be defined for an H. 323 endpoint. SIP endpoints only. - Each user (inetOrgPerson entity) must have its commURI field pointing to the user's endpoint (commObject ID). For example: ldap://123.456.789.012/ou=h323identity,dc=company,dc=com??sub?(commUniqueId=6) XT5000 where commUniqueId refers to the commObject ID. A centralized solution like Equinox Management enables synchronizing the same list of contacts across all the endpoints in your organization, and has other benefits like remote centralized upgrading and backing up of all endpoints in your video network. You can configure the XT Series to use Equinox Management as the LDAP directory also from the Avaya Equinox Management administrator portal (for details, see the Administrator Guide for Avaya Equinox Management). Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. If you are using Avaya Equinox Management as the LDAP directory, you must associate LDAP contacts to video endpoints; otherwise these contacts are not displayed on the XT Series. You must also ensure that LDAP Contacts are enabled on your Equinox Management. Each LDAP contact on the XT Series can only be mapped to a maximum of ten video endpoints. Procedure 1. Access the LDAP settings. From the XT Series web interface, select Administrator Settings > System > LDAP. From the endpoint's main menu, select Configure > Advanced > System > LDAP. From the endpoint interface From the web interface Figure 106: Configuring LDAP settings from the web interface 2. Select Add or Add Server. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 160 Configuring XT Series to use LDAP Directory Remote XT Series LDAP Equinox Management (not cloud) LDAP Third Party LDAP Third Party LDAP Equinox Management (via cloud). IP address and port are missing because they are automatically configured. Figure 107: Adding LDAP servers from the web interface 3. Configure the LDAP server settings as described in Table 46: Configuring LDAP server settings on page 161. If your XT Series is managed by Equinox Management, these fields are automatically filled. Table 46: Configuring LDAP server settings Field Name Description Preferred Select Yes to view this LDAP's contacts in the Contacts page. Select No to define the LDAP server but hide it from the Contacts page. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 161 Advanced Configuration of the XT Series Field Name Description Type Select the type of LDAP server you are configuring: • Remote H.350 (Avaya Scopia® XT Series) refers to the built-in LDAP server of a different XT Series. You can only view and call these contacts from this endpoint. • Equinox Management (and Cloud) refers to Equinox Management's built-in LDAP server. You can only view and call these contacts from this endpoint. • Remote H.350 (generic) refers to a generic LDAP server, such as Microsoft Active Directory. You can only view and call these contacts from this endpoint. • Remote H.350 (third party) refers to a third-party LDAP server to support other videocommunication vendors' directories, such as Polycom CMA. Address Enter the LDAP server address. If you are using Equinox Management as your LDAP directory, enter Equinox Management's IP address. If you are using Equinox Management as Cloud, the address and the port are automatically configured. Port Enter the port used to connect to the LDAP server. The default port is 389. User Enter the username and password required to access the LDAP server. The format of the username is in the form of a Distinguished Name (DN). Some standard components of DN are: domain controller (dc), organizational unit (ou), common name (cn), country (c), state or province (st), locality (l), organization (o). Password The login to third party LDAP servers is via a Simple Bind LDAP v3 operation. When using the endpoint's local built-in LDAP server, you can modify the password here. Base Enter the root node of the LDAP tree under which all the contacts (inetOrgPerson entities) are defined. For example ou=people. This value is predefined when the LDAP server is an XT Series or Equinox Management, and cannot be modified. Root DN For third party LDAP servers, enter the mandatory H.350 Root DN. For a Equinox Management LDAP directory, if you defined the Root DN in Equinox Management, enter it here. For details, see the Administrator Guide for Avaya Equinox Management. For XT Series LDAPs, this field is not displayed. Filter The filter applied to the LDAP tree, so you view only the relevant contacts. This value is predefined when the LDAP server is an XT Series or Equinox Management. 4. From the web interface only, select Save. Related links Advanced Configuration of the XT Series on page 128 Automatically Displaying LDAP Contacts on page 163 Blocking Users from Modifying the Local Directory on page 164 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 162 Configuring XT Series to use LDAP Directory Automatically Displaying LDAP Contacts About this task By default, an XT Series endpoint searches contacts in a global directory when a user enters a few digits of the contact name. This is called a manual search. You can customize the XT Series endpoint to show a number of contacts without starting a specific manual search. This is called an automatic search. An automatic search equates to a search for ‘any’ contact and up to 300 contact entries can be returned. Automatic search can be slow in conditions of poor network connectivity. Before you begin Before you configure XT Series to display LDAP contacts without the user having to initiate a search, you must configure LDAP, as described in Configuring XT Series to use LDAP Directory on page 158. Procedure 1. Access the customization settings. From the XT Series web interface, select Administrator Settings > System > Customization > General. From the endpoint's main menu, select Configure > Advanced > System > Customization > General. Figure 108: Customization — General 2. From the Search Contacts in Directory menu, choose from the following options: • Select Manual to configure a manual search. It is enabled by default. • Select Automatic to configure an automatic search. 3. From the web interface only, select Save. Related links Configuring XT Series to use LDAP Directory on page 158 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 163 Advanced Configuration of the XT Series Blocking Users from Modifying the Local Directory Procedure 1. Access the Favorites settings. From the XT Series web interface, select Administrator Settings > System > LDAP > Favorites. From the endpoint's main menu, select Configure > Advanced > System > LDAP > Favorites. I need to obtain this graphic from Laura From the endpoint interface From the web interface Figure 109: Setting your LDAP settings 2. At the Lock field, select Yes to prevent users from modifying the local directory. Select No to enable users to modify the local directory. 3. From the web interface only, select Save. Related links Configuring XT Series to use LDAP Directory on page 158 Configuring Advanced DTMF Settings About this task This section details the advanced configuration of DTMF, a method used to send messages to other endpoints or network devices like gateways or MCUs. DTMF, or touch-tone, is the method of dialing on touch-tone phones, where each number is translated and transmitted as an audio tone. The DTMF format for a call is decided during call setup. There are several types of DTMF: • Inband DTMF is the most basic form of DTMF, which transmits audio sounds within the audio stream, heard by participants. • Out-of-band DTMF transmits messages outside the audio band, and are only converted to audio at the receiving end. H.323 has several methods of incorporating out-of-band DTMF: - User Input Indication (UII) is part of the H.245 standard, used in H.323 calls only. - RFC2833 is the standard method used in SIP calls. However, you have the option to use this method in H.323 calls as well, provided both endpoints support the standard within H. 323. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 164 Configuring Advanced DTMF Settings You can communicate with the Scopia Elite MCU using any kind of DTMF to display menus and change layouts. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the IP settings. From the XT Series web interface, select Administrator Settings > Calls > Preferences > IP. From the endpoint's main menu, select Configure > Advanced > Calls > Preferences > IP. Figure 110: Configuring the DTMF settings in H.323 and SIP calls 2. Set the following fields: Table 47: Configuring the IP-related call settings Field Name Description DTMF RFC2833 (H.323) Select Yes to send DTMF tones in this way for H.323 calls. By default, this is standard for SIP calls and disabled for H.323 calls, since not all H.323 devices are compatible with this format. To enable, the remote H.323 endpoint must also support RFC2833. DTMF H.245 UII Select Yes (default) to enable out-of-band DTMF transmissions in H.323 calls. Select No if you deployed some legacy H.323 equipment which does not support out-of-band DTMF. RTP Firewall See Enabling Encryption for Videoconferences on page 216. Select dialing number format mode If your XT Series is not registered with an H.323 gatekeeper, you can still dial an endpoint registered with a gatekeeper. Check which format of dialing the gatekeeper accepts and configure it in this field: (default), or . Separator Select the separator used when dialing to the gatekeeper. The default separator is ##. 3. From the web interface only, select Save. Related links Advanced Configuration of the XT Series on page 128 Enabling and Configuring Recording About this task You can record meetings to a locally connected USB storage device or the network. When recording to a USB device, you can also save the locally recorded files to an external server for back-up (if your system administrator has configured one). This procedure describes how to configure your recording preferences, such as where to record meetings. When recording meetings to the USB device, you can also define the video resolution and bitrate. This is useful, for example, to increase the time available for recording by saving disk space. You can view recordings from the local USB storage device either on the XT Series or using any standard media player. The system saves the file as an MP4, and records the video in H.264 format with audio in AAC-LC format. You can view recordings saved to the network via the Avaya Equinox Unified Portal (see Using Avaya Equinox Unified Portal). If using a USB device to record a videoconference hosted by your built-in MCU, up to six remote endpoints can join the meeting (if your license is MCU 9). If your license is MCU 4, up to three remote endpoints can join. If more remote endpoints already joined, you cannot start a recording. If you choose to configure the FTP storage, the XT Series copies the recorded file to an external FTP server, configured as back-up storage. You can use the Avaya Equinox Streaming and Recording Server or a generic FTP server as the external FTP server. You can encrypt the transfer of the recorded files for added security. As soon as you configure the Save to External Server feature, the next recorded files will be copied automatically to the external server once the recording ends. The process of saving a recorded file to an external server could require some time to complete, depending on the duration of your recorded session and the speed of your network connection. Typical transfer time for 4GB file (size of a recorded session of 5 hours at 2048K, 1080p) is around 30 minutes. During the file transfer you can monitor the progress of a file transfer, represented by a blue bar over the file preview in the playback page. A special icon is also shown in the XT Series GUI title bar to indicate that the transfer is still in progress. If you shut down the XT Series or unplug the USB key while a file transfer is in progress, the transfer will be interrupted and you will need to restart it manually from the XT Series Web interface. A special icon over the file will show that the transfer failed. The XT Series GUI and the XT Series Web interface show the file transfer status (successfully saved or interrupted/failed) for the last 100 transferred files. You can manually clear the saved files information from the Web interface by clicking Clear Transfer Status. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 166 Enabling and Configuring Recording If the file transfer succeeds, the recorded file is marked as successfully transferred. To disable recording and playback, follow the procedure below to access the recording settings, and select No Recording in the Location field. Before you begin You may need a license to record meetings on your XT Series, depending on your model. For more information, see Activating the XT Series and its Optional Features on page 93. Procedure 1. Access the recording settings from either the web interface or from the endpoint itself. From the XT Series web interface, select Administrator Settings > Utilities > Recording > General. From the endpoint's main menu, select Configure > Advanced > Utilities > Recording. Figure 111: Setting your recording preferences 2. Define the following recording settings: January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 167 Advanced Configuration of the XT Series Table 48: Configuring recording settings Field Description Location Enable recording and playback by defining a location to store the recordings, from the options listed below. To disable recording and playback on this endpoint, select No Recording. • Automatic (default option): Select to choose the location each time you record. When you access the recording menu, the XT Series displays the available options to record at that time: - You can record videoconferences or local presentations to a USB storage device with enough available disk space. - You can record meetings directly to the network if your Equinox Solution includes a recording server, the XT Series is managed by Equinox Management, and the meeting is hosted by an external Scopia Elite MCU (or an older model). For details, contact your administrator. • USB Storage: Select to only record to a local USB storage device. You can record videoconferences or local presentations, and then view the recordings on the endpoint itself, or using any standard media player. The system saves the file as an MP4, and records the video in H.264 format with audio in AAC-LC format. You can also configure the XT Series to automatically save your locally recorded files to an external ftp/s server or to the Avaya Equinox Streaming and Recording Server. • Equinox Recording Server: Select to only record meetings to the network, even if a local USB storage device is connected. You can only record to the network if your Equinox Solution includes a recording server, the XT Series is managed by Equinox Management, and the meeting is hosted by an external Scopia Elite MCU (or an older model). For details, contact your administrator. You can view these recordings via the Scopia Desktop Web Portal (see User Guide for Avaya Scopia Desktop Client). Resolution Select the video resolution to use when recording meetings to a local USB storage device. The frame rate is limited to 25fps. For best quality, use the default 1080p resolution, but use a lower value if your media player does not support higher resolutions. When you change the resolution, the system automatically selects the optimal bitrate for this resolution. You cannot change the video resolution for meetings recorded to the network. If you selected Automatic as the Location, this resolution is applied only when recording to the USB device. Bit rate Select the bitrate to determine the file size when recording meetings to a local USB storage device. To use less disk space, select a lower bitrate. For the best results, use the default value for your chosen resolution. Bitrate is the speed of data flow. Higher video resolutions require higher bitrates to ensure the video is constantly updated, thereby maintaining smooth motion. If you lower the bitrate, you lower the quality of the video. In some cases, you can select a lower bitrate without noticing a significant drop in video quality; for example during a Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 168 Enabling and Configuring Recording Field Description presentation or when a lecturer is speaking and there is very little motion. Bitrate is often measured in kilobits per second (kbps). To estimate the space you need for the recording, see Table 49: Typical file sizes based on the bitrate on page 170. You can see how much recording time is available on your target disk when you access the Recording menu (see User Guide for Avaya Scopia® XT Series). You cannot change the bitrate for meetings recorded to the network. If you selected Automatic as the Location, this bitrate is applied only when recording to the USB device. Audio Alert When recording meetings to a local USB storage device, you can indicate to all participants that the meeting is being recorded. Select Yes to enable an audio message alert at the beginning of the videoconference. This alert is also sent to late participants. When recording meetings to the network, an alert is always sent to participants. Ignore Mute on Playback Select Yes to send the audio to the connected remote side when viewing a recording, even if the volume on the endpoint is muted. For more information about the sound settings, see Adjusting the Default Volume Settings. For privacy, you can connect headphones as described in Connecting Headphones to the. Save to External Server Select Yes to enable saving of your files to an external FTP server. External Server Type • Select AESR if you have deployed Avaya Equinox Management with Avaya Equinox Streaming and Recording Server configured to accept file transfers. • Select Generic if you want to transfer your file to a standard FTP server. In case of a generic server, assure that Passive Transfer Mode is enabled on the server. FTP Server URL Type a URL containing the name or the IP address of the FTP server and optionally the port number (if different from the standard one, 21) and an existing subdirectory path on the server where your files will be saved. For example: [ftp://]servername_or_serveraddress[:port][/remotedir/.../] FTP Server User Type the username to login into the FTP server. FTP Server Password Type the password to login into the FTP server. FTP Secure Connection Select Yes to ensure that the file transfer is secured using FTPS. AESR File Owner Type the name of the file owner in Avaya Equinox Streaming and Recording Server. It usually corresponds to a user defined in Avaya Equinox Management. AESR Server Tenant ID Type the tenant or organization identification number for the file owner’s organization, as defined in Avaya Equinox Management/Avaya Equinox Streaming and Recording Server. If your deployment is not configured in multi-tenant mode, use 999. Use the following table as a guide to determine the best bit rate to use, depending on the resolution you require and your disk space constraints. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 169 Advanced Configuration of the XT Series Table 49: Typical file sizes based on the bitrate Bitrate File size for 1 minute recording File size for 30 minute recording File size for 1 hour recording 6144K 45 MB 1,350 MB 2,700 MB 4096K 30 MB 900 MB 1,800 MB 2048K 15 MB 450 MB 900 MB 1024 7.5 MB 225 MB 450 MB 512 3.75 MB 112.5 MB 225 MB 384 3 MB 85 MB 169 MB 3. From the web interface only, select Save. Next steps If you are configuring the Avaya Equinox Streaming and Recording Server as the external FTP server, see Configuring Avaya Equinox Streaming and Recording Server as the external FTP server on page 170. Related links Advanced Configuration of the XT Series on page 128 Configuring Avaya Equinox Streaming and Recording Server as the external FTP server on page 170 Configuring Avaya Equinox Streaming and Recording Server as the external FTP server About this task If you are using the Avaya Equinox Streaming and Recording Server as the external FTP server to which the XT Series transfers recording files, you must ensure that the Media Autopublish setting is enabled on the Equinox Streaming and Recording server. For more information, see Administering the Avaya Equinox Streaming and Recording Server. Procedure 1. On Equinox Streaming and Recording, log in to the Equinox Streaming and Recording Manager Administration interface. 2. Navigate to Global Policies > Media AutoPublish. 3. Select Enabled. 4. Enter the destination folder to use for auto-publishing. 5. Enter a polling interval in the Polling Interval field. The default is two minutes. 6. Select Save. Related links Enabling and Configuring Recording on page 166 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 170 Saving PTZ Camera Positions Saving PTZ Camera Positions About this task You can change your PTZ camera's position before or during a call and save that position for later use as one of several presets. You can store up to 10 positions on the new XT Remote Control Unit from the endpoint interface, or 122 more from the web interface or using the previous XT Remote Control Unit. You can also recall presets for remote cameras if they support FECC. Far End Camera Control (FECC) is a feature of endpoint cameras, where the camera can be controlled remotely by another endpoint in the call. Procedure 1. To recall a position and move the camera quickly to a preset: • From the new XT Remote Control Unit, press and hold the position number. • From the previous XT Remote Control Unit, press Select then enter the position number, up to two digits. * indicates 10, # indicates 11. • From the XT Series web interface, select More Actions located just under the tabs, then select Control Camera, and press Select on the row of the position number. Figure 112: Recalling a camera preset with XT Remote Control Unit 2. To save the camera to a new position, first move the camera and set its zoom. • From the endpoint's main menu, select Control Camera (or from the In-Call menu, during a call), and use the arrow and zoom keys to position the camera. • From the XT Series web interface, select More Actions located just under the tabs, then select Control Camera, and select the arrows and zoom icons to position the camera. To position a remote camera with the XT Remote Control Unit, press near/far. To switch to a different local camera, press ok/menu and select Video Source. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 171 Advanced Configuration of the XT Series 3. To store a new preset position: • From the new XT Remote Control Unit, press ok/menu and select Presets, then press the new position number (0-9). • From the previous version of the XT Remote Control Unit, press the Presets > Memo key, then press the new position number (0-99). To save positions 100-109, press * then 0-9. For 110-119, press # then 0-9. • From the XT Series web interface, select select Store on the row of the new position number. Figure 113: Storing a camera preset 4. To save your choice on the endpoint, press ok/menu. The position number of the preset turns blue, indicating it was successfully stored. Figure 114: Camera position stored successfully on the endpoint interface On the web interface, the Assigned column now contains a check mark. 5. To delete a previously stored position with the XT Remote Control Unit, press its number and key. then press the Delete From the web interface, select Delete on the row of the position number. Related links Advanced Configuration of the XT Series on page 128 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 172 Setting the Default Camera Position Setting the Default Camera Position About this task You can make any of your preset positions the default position. Each time the system reboots, the XT Remote Control Unit selects the default camera and positions the camera to the specified preset. Before you begin Before you assign a camera position as the default, you must save a camera position, as described in Saving PTZ Camera Positions on page 171. Procedure 1. From the XT Series web interface, select More Actions located just under the tabs, then select Control Camera Figure 115: Control Camera 2. Select a default camera by clicking the Select button associated with that camera. Figure 116: Setting Default Related links Advanced Configuration of the XT Series on page 128 Configuring Gallery Layouts Gallery layouts is a feature which allows the user to have a better video layout when someone is presenting, especially when they are using one monitor. When a videoconference is hosted by the Avaya Equinox Media Server, users with XT Series endpoints can receive and change the gallery layout. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 173 Advanced Configuration of the XT Series About this task You can configure whether the XT Series endpoint uses gallery layouts when someone starts presenting in a videoconference that supports gallery layouts. If XT Series is receiving web collaboration in the meeting, this option is not applied. Procedure 1. Access the gallery layout settings. From the XT Series web interface, select Administrator Settings > Presentation > General. From the endpoint's main menu, select Configure > Advanced > Presentation. Figure 117: Configuring Gallery Layout (from the endpoint interface) 2. Define the Gallery Layout field. Table 50: Configuring gallery layouts Field Name Description Gallery Layout • Automatic: The display depends on the number of monitors that are connected when the XT Series joins the meeting. If one monitor is connected, XT Series displays gallery layout. If two monitors are connected, XT Series displays the participants on one screen and the presentation on the other screen. This is the default value. (Ignored when receiving web collaboration) • Always: The display is always gallery layout. • Never: The display is never gallery layout. Hide Presentation Icon This Hide Presentation icon is only for XT Executive with Avaya Scopia® XT Control. If you are using Avaya Scopia® XT Control with your XT Executive, you can move the Sent Presentation icon to another part of the screen by dragging it with your mouse. You can also configure to hide the icon. • Yes: Hide the Sent Presentation icon. • No: Display the Sent Presentation icon. 3. From the web interface only, click Save. Related links Advanced Configuration of the XT Series on page 128 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 174 Configuring Enhanced Lecture Mode Configuring Enhanced Lecture Mode About this task You can configure the XT Series to display the Continuous Presence (CP) of the other participants to the lecturer, while the other participants see the lecturer only. Alternatively, you can configure the XT Series to display both the lecturer video and the video of the previous or active speaker to everyone, including the lecturer. In this layout, the lecturer video is displayed as a large image and the previous or currently active speaker is displayed as a small image. Procedure 1. Access the MCU settings. From the XT Series web interface, select Administrator Settings > Calls > Preferences > MCU. From the endpoint's main menu, select Configure > Advanced > Calls > Preferences > MCU. I need to obtain this graphic from Laura From the endpoint interface From the web interface Figure 118: MCU Preferences 2. Choose from the following options: • Select 1 terminal to enable enhanced lecture mode. In enhanced lecture mode, the XT Series hosting the meeting sends the local participant video as the lecturer, while the lecturer can see the Continuous Presence (CP) of other participants. This is the default behavior. • Select 2 terminals — A to send everyone, including the lecturer, the lecturer video as a large display and the video of the previous/active speaker as a small display. 3. From the web interface only, select Save. Related links Advanced Configuration of the XT Series on page 128 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 175 Advanced Configuration of the XT Series Configuring Wrap-around Navigation About this task You can configure the XT Series to enable users to cycle among available menu items in some user interface panels using the arrows. The selection restarts from the farthest item in the same direction, if no other items are available. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the customization settings. From the XT Series web interface, select Administrator Settings > System > Customization > General. From the endpoint's main menu, select Configure > Advanced > System > Customization > General. Figure 119: Customization — General 2. From the Wrap-around Menu menu, choose from the following options: • Select Yes to enable wrap-around navigation. It is enabled by default. • Select No to disable wrap-around navigation. Note: Wrap-around navigation is applied only to home screen panel, camera control panel, and call control panel. 3. From the web interface only, select Save. Related links Advanced Configuration of the XT Series on page 128 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 176 Configuring Remember Favorite Layouts Configuring Remember Favorite Layouts About this task You can configure the XT Series to change the default display to your preferred display according to the number of available video flows and your Multi Image preferences. The available video flows are local video, remote video, local or remote presentation. The available Multi Image Type preferences are Picture-In-Picture (PIP), Picture-and-Picture (PAP), and Picture-on-Picture (POP). For example, when Multi Image Mode is set to Auto and Multi Image Type is set to Auto, in a single monitor configuration, the codec unit displays the following display when there is no presentation (remote video in a big window and local video in a smaller window). Figure 120: Default Layout in a Call with No Presentation The codec unit displays the following display if there is a presentation (local or remote presentation in a big window and remote video in a smaller window). Figure 121: Default Layout in a Call with Presentation You may want to change the default display using your remote control or the Layouts menu. You can choose to hide the remote video so that you see only the presentation. Figure 122: Changed Layout Option 1 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 177 Advanced Configuration of the XT Series Alternatively, you can choose to hide the presentation and see only the video. Figure 123: Changed Layout Option 2 Unless your configure Remember Favorite Layouts, the next time that you switch on the XT Series, it reverts to the default display. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the customization settings. From the XT Series web interface, select Administrator Settings > System > Customization > General. From the endpoint's main menu, select Configure > Advanced > System > Customization > General. Figure 124: Customization — General 2. From the Remember Favorite Layout menu, choose from the following options: • Select Never to always revert to the default layout. It is enabled by default. • Select In a call to ensure that the codec unit uses the last layout used in the same call for that combination of video flows. This means that the next time you receive a presentation in the same call, you automatically see the last layout you chose (your favorite one). • Select Always to ensure that the codec unit uses the last layout used for that combination of video flows. This means that the next time you receive a presentation in the same call January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 178 Configuring Screen Link and Mobile Link or a different call, you automatically see the last layout you chose (your favorite one). Do not use this option for room systems shared by multiple users, as they could expect the default layouts. 3. From the web interface only, select Save. Related links Advanced Configuration of the XT Series on page 128 Configuring Screen Link and Mobile Link Screen Link and Mobile Link are two Avaya technologies that allow easy pairing between a Scopia Desktop for Windows/Mac and a nearby XT Series when they are connected to a network. The pairing can be used to share a computer desktop with an XT Series endpoint, locally or in a meeting using Screen Link, or to easily transfer an audio/video/presentation from the Scopia Desktop client to an XT Series endpoint using Mobile Link. This pairing enables users to view the computer desktop on an XT Series screen without a DVI cable when there is network connectivity between the computer and the XT Codec Unit. The feature also enables you to move the audio/video flow of the meeting to a nearby XT, while keeping the control of the conference, the chat and the presentation on the Scopia Desktop client. Using these technologies, you can benefit of the XT high definition experience, while controlling the meeting and having a copy of the presentation with the slider functionality on your computer. The feature is enabled by default on XT Series. A PIN is required for manual pairing. Users can access Screen Link using the icon client application is running. in the system tray once the Scopia Desktop Users can access Mobile Link using the icon client interface. in the top right of the Scopia Desktop For more information about using the Avaya Screen Link and Mobile Link features, see the Avaya Scopia® XT Series User Guide, which is available from support.avaya.com. About this task You can enable and disable Screen Link and Mobile Link. In addition, you can configure Screen Link to start sharing automatically or in response to a user input. Procedure 1. Access the Screen Link and Mobile settings. From the XT Series web interface, select Administrator Settings > Remote Access > Screen Link/Mobile Link. From the endpoint's main menu, select Configure > Advanced > Remote Access > Screen Link/ Mobile Link. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 179 Advanced Configuration of the XT Series 2. Set the fields as required. Table 51: Configuring Screen Link and Mobile Link Field Name Description Mobile Link/Screen Link Mode • Disabled: Screen Link and Mobile Link are disabled. • Enabled — No PIN: Screen Link and Mobile Link are enabled and do not require a PIN. • Enabled — Ask PIN (manual pairing): This is the default option. Screen Link and Mobile Link only require a PIN if you want to select an XT device other than the automatically-paired device. The automatic pairing operates using an ultrasonic sound that can be detected by any XTs that are nearby. • Enabled — Ask PIN (always): Screen Link and Mobile Link require a PIN for automatic pairing and for manual pairing. Remote Presentation Mode (for Screen Link only) • Automatic: Starts sending the presentation as soon as Screen Link is activated. • Manual: Starts sending the presentation as soon as the user clicks Present. 3. From the web interface only, select Save. Related links Advanced Configuration of the XT Series on page 128 Defining the Rules for Accessing XT Web Video You can monitor local and remote video from the Avaya Scopia® XT Series Web interface by selecting More Actions > Web Video. This feature enables you to define the video refresh rate and zoom. This feature also enables you to take video snapshots and save them to your computer. When you are using Web Video, an eye icon is displayed in the system’s title bar, beside the time stamp. The Web Video feature is disabled by default for the XTE240. About this task This procedure enables you to define the rules for accessing the XT Series web video. Procedure 1. From the endpoint's main menu, select Configure > Advanced > Utilities > Remote Access > Web Video. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 180 Remotely Controlling the XT Series with AT Commands Figure 125: Web Video Settings 2. Set the fields as required. Table 52: Configuring Rules for Accessing XT Web Video Field Name Description Web Video Management Select No to disable the feature. Enable all addresses Select No to restrict web video remote access via TCP to specific devices with an IP address in the range of the Address and Subnet Mask fields below. Address Enter the IP address of control devices allowed to remotely access web video. Subnet mask Enter the Subnet mask to modify the Address field into a range of addresses allowed to remotely access web video. Password Enter a password required to access the web video feature. Note: You cannot change the settings using the web interface. Related links Advanced Configuration of the XT Series on page 128 Remotely Controlling the XT Series with AT Commands About this task For complex room setups, you can remotely control your Avaya Scopia® XT Series from controllers like AMX, Creston or Extron devices which use a proprietary API known as AT commands. It has this name because while it is proprietary, it has a similar syntax to the standard modem AT commands, using ASCII characters to communicate messages. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 181 Advanced Configuration of the XT Series The XT Series can receive AT commands from its network connection to the controller's IP address over port 55003, or from its USB connection to the controller's serial port connected via a standard RS232 cable. You can use AT commands to control all functionality of the XT Series available in the endpoint or web interface. Before using this functionality, you must enable AT command management in the XT Series. You can restrict whether AT commands are allowed only over the RS232 cable or over the network connection, and you can also restrict the range of IP addresses allowed to control the unit. For more information on the supported AT commands, contact your local customer service representative. You can remotely monitor XT Series using Secure Shell (SSH) from the Command Line Interface (CLI). This feature enables you to remotely control XT Series using the AT Commands API. You must open port 22 in order to connect. You can update the firmware, retrieve the log files, import and export the configuration file, and reboot XT Series using the SSH CLI commands. If you attempt to connect to XT Series and you enter an incorrect password, the XT Series prevents access for a limited duration. For more information, see the Avaya Scopia® XT Series Control API (AT commands). Before you begin Ensure you have the IP addresses and the subnet mask of the devices which remotely control the XT Series. If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the AT settings. From the XT Series web interface, select Administrator Settings > Utilities > Remote Access > AT Commands. From the endpoint's main menu, select Configure > Advanced > Utilities > Remote Access > AT Commands. Figure 126: Configuring AT commands January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 182 Sending Status with SNMP 2. Set the fields as required. Table 53: Configuring AT command settings Field Name Description AT commands management Select Yes to enable remote control AT commands API via both TCP and serial cable. Select IP only to restrict it to a TCP connection only, or RS232 serial port only to restrict AT control to an RS232 serial cable connected to the USB port on the XT Series. Select No to disable remote control AT commands API via both TCP and serial cable. If your deployment includes Equinox Management, disabling this feature results in a failure to manage the XT system. Enable all addresses Select No to restrict AT remote access via TCP to specific devices with an IP address in the range of the Address and Subnet Mask fields below. Address Enter the IP address of control devices allowed to remotely control the unit with AT commands. Subnet mask Enter the Subnet mask to modify the Address field into a range of addresses allowed to send the unit AT commands. Enabled Select Yes to enable AT commands API via SSH. User Name The user name is set to atadmin and the default password is 1234. Avaya recommends that you change the default password. Password Always initialized Select Yes to avoid the need to accept an AT initialization command before accepting other commands, when required by the API. Use this when the controlling device cannot detect if the XT Series restarted. Baud Rate Set the rate to be the same as on the controlling device. 3. From the web interface only, select Save. Related links Advanced Configuration of the XT Series on page 128 Sending Status with SNMP About this task XT Series can work with SNMP servers to send traps or alarms on its status, and can send information on its capabilities. Before you begin Ensure you have the IP addresses and the subnet mask of the computers which you want to use for remote management of XT Series. In the case of Equinox Management, these fields are automatically filled. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 183 Advanced Configuration of the XT Series If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the SNMP management settings. From the XT Series web interface, select Administrator Settings > Utilities > Remote Access > SNMP. From the endpoint's main menu, select Configure > Advanced > Utilities > Remote Access > SNMP. Figure 127: Configuring SNMP settings 2. Set the fields as required. Table 54: Configuring SNMP settings Field Name Description SNMP management Select Yes to enable an SNMP server. Administrator name (Optional) Enter a contact name to enable SNMP management for this device which would appear in an SNMP browser. Location (Optional) Enter the location of the device, which would appear in an SNMP browser. Community Enter the name of the SNMP community that supports the read operations of SNMP management. Equinox Management requires the name to communicate with the gateway in the SNMP Get/Set Community fields. The community values are case-sensitive. Typically there is a separate community for read (GET) called public and a community for write (SET) called private. Enable all addresses Select No to restrict SNMP remote access for read operations to specific computers in the range of the Address and Subnet Mask fields below. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 184 Updating the XT Series Field Name Description Address Enter the IP address of computers allowed to remotely access SNMP for read operations. Subnet mask Enter the Subnet mask to modify the Address field into a range of addresses allowed to remotely access SNMP for read operations. Table 55: Configuring SNMP settings (Edit section) Field Name Description Community Enter the name of the SNMP community that supports the edit (write) operations of SNMP management. The community values are casesensitive. Typically there is a separate community for read (GET) called public and a community for write (SET) called private. Enable all addresses Select No to restrict SNMP remote access for edit (write) operations to specific computers in the range of the Address and Subnet Mask fields below. Address Enter the IP address of computers allowed to remotely access SNMP for edit (write) operations. Subnet mask Enter the Subnet mask to modify the Address field into a range of addresses allowed to remotely access SNMP for edit (write) operations. Enable Traps This field is a read-only field that indicates that SNMP traps are enabled. 3. From the web interface only, select Save. Related links Advanced Configuration of the XT Series on page 128 Updating the XT Series This section describes how to upgrade the software running on the XT Codec Unit. Important: Any software version, even if it is restricted by a license, can run in a preview demo mode for 30 days. After that, you must enter a new license key or download the previous allowed version. Version 3.0 does not require a license. Upgrading to a major version requires a new license key. The first and second digits in the version number indicate the major version number. For example, in version 3.1.0.005, the major version number is “3.1”. The software update package is an auto-extracting file containing a software version, usually with a filename indicating the exact version number, like XTn000_V8_3_2_515.exe. You must use a package named XT5000 for the XT500/XT4n00/XTE240 series, and a package named XT7000 for the XT7000 series. You can update the software version in several ways: remotely from Equinox January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 185 Advanced Configuration of the XT Series Management, or directly from the unit's USB drive, or you can download the update program to a computer and enter the unit's IP address. During the software upgrade, you cannot use the XT Series to make calls or change settings. Upgrading preserves all settings, user data, and licenses. Upgrading to a major version requires a new license key. The first and second digits in the version number indicate the major version number. For example, in version 3.1.0.005, the major version number is “3.1”. You can always downgrade the system to a previous version. Beginning with this release, the XT Series only accepts verified signed software packages. In 9.0 recovery mode or higher, you cannot downgrade to 8.3.x or use an unsigned package. In 9.0 standard mode, you need to disable Verify Signature to downgrade from this release using an unsigned package. Contact your local customer service representative for more information. Related links Advanced Configuration of the XT Series on page 128 Enabling and Securing Upgrades on page 186 Upgrading the Software Using a PC on page 188 Upgrading the Avaya Scopia® XT Series Software Using a USB Drive on page 190 Enabling and Securing Upgrades About this task You can remotely upgrade your Avaya Scopia® XT Series with new firmware either from Equinox Management or from a remote Windows computer running the XT Series upgrade program. XT Series software packages are signed by an Avaya Certificate Root Authority. Beginning with this release, the XT Series only accepts verified signed software packages. To downgrade the XT Series to a previous version, you must manually disable the verification. Important: In recovery mode, you cannot upgrade an XT Series using an unsigned package. You must use a signed package to upgrade the XT Series in recovery mode, then disable the verification and use the unsigned package in normal mode. You can also limit the range of IP addresses allowed to upgrade the unit remotely. Table 56: Supported Combinations with Signed/Unsigned Packages XT Mode Recovery Mode Normal Mode Upgrade done by: PC/Management USB PC/Management USB/AT/WEB A signed package: 9.0 or higher Accepted XT >= 9.0: Accepted Accepted XT >= 9.0: Accepted XT < 9.0: Not accepted XT < 9.0: Not accepted Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 186 Updating the XT Series XT Mode Upgrade done by: An unsigned package (lower than 8.3 or with a _U suffix) Recovery Mode PC/Management USB Normal Mode PC/Management USB/AT/WEB XT <= 8.3.x: Accepted XT <= 8.3.x: Accepted XT >= 9.0: Not accepted XT >= 9.0: Not accepted6 Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the remote download settings. From the endpoint's main menu, select Administrator Settings > Utilities > Remote Access > Download. From the XT Series web interface, select Configure > Advanced > Utilities > Remote Access > Download. Figure 128: Enabling remote access to the XT Series 2. Set the fields as described in Table 57: Enabling remote upgrades on page 187. Table 57: Enabling remote upgrades 6 Field Name Description Download Management Select Yes to enable upgrades. Enable All Addresses Select Yes to enable remote upgrades from any IP address. Select No to restrict access from a specified range of addresses only, defined in the Address and Subnet mask fields in this screen. Addresses Specify the IP address allowed to upgrade this device remotely (only relevant if you set the Enable all addresses field to No). This can Table continues… *By default, the unsigned software package is not accepted. You can force the system to accept an unsigned package by setting “Verify Signature” to No. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 187 Advanced Configuration of the XT Series Field Name Description represent a range of addresses in conjunction with the Subnet Mask field. Subnet Mask Turn the above Address field into a range of addresses by defining its subnet mask. This range represents the addresses allowed to upgrade this device remotely (only relevant if you set the Enable all addresses field to No). Password Protect Select Yes to ensure that a mandatory password is entered before initiating the upgrade. Select No to disable password protection. Password You can define a password that must be inserted before initiating the upgrade. Note than when defining a password, only interactive upgrade is allowed. Software upgrade by way of a USB key or Equinox Management is disabled Verify Signature Select No to disable verification. Select Yes to enabled verification. Verification must be disabled if you want to rollback or downgrade XT Series. 3. From the web interface only, select Save. 4. To upgrade the XT Series, see Upgrading the Software Using a PC on page 188 or Upgrading the Avaya Scopia® XT Series Software Using a USB Drive on page 190. Related links Updating the XT Series on page 185 Upgrading the Software Using a PC About this task This section describes how to upgrade the software running on the Avaya Scopia® XT Series by downloading the upgrade package to a computer on the network. Before you begin • If you upgrade to a major version, ensure you have a new license key (for details, see Activating the XT Series and its Optional Features on page 93). • Verify that this PC is allowed to remotely manage this XT Series (enabled by default. See Securing Web Access to the XT Series on page 199). • Enable remote upgrades and PCs allowed remote access as described in Enabling and Securing Upgrades on page 186. Be sure to use an allowed computer if you restricted remote access to specific PCs. • Download the update, or contact your local customer service representative. Procedure 1. Verify the XT Series is connected to the network on the GLAN1 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] port. 188 Updating the XT Series Verify the computer can reach the XT Series, and that a firewall does not block the following port: • 55099: If you have not enabled secure upgrades. • 55090: If you have enabled secure upgrades, as described in Enabling and Securing Upgrades on page 186. Figure 129: GLAN1 port 2. Verify that your computer is connected to the network using a cable. The upgrade could take too much time through a wifi network. 3. Download the upgrade package from the Avaya site to the computer. The XT5000/Xt4x00/XTE and XT7000 have two separate packages. 4. On the computer, launch the upgrade file. 5. Click to accept the license agreement. 6. Enter the IP address of the XT Series in the start screen and select Start. Figure 130: Upgrading the firmware of the XT Series The upgrade is transferred to the XT Series. Caution: After download begins do not shut down the XT Series until download is completed. At the end of the update, the system reboots automatically. 7. The upgrade procedure may automatically continue after the reboot, and therefore reboot again. Wait a few minutes to ensure that the upgrade procedure is completed. Do not turn off the XT Series before the upgrade procedure is completed. Related links Updating the XT Series on page 185 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 189 Advanced Configuration of the XT Series Upgrading the Avaya Scopia® XT Series Software Using a USB Drive About this task Your Avaya Scopia® XT Series can be updated by a USB drive containing the firmware. Before you begin Check if a later version is available by accessing the Avaya site as explained in Updating the XT Series on page 185. If a later version is available, download it and copy to the USB drive. Procedure 1. Turn on the XT Series and wait for the menus to appear. 2. Insert the USB drive into one of the USB ports on the back panel of the XT Codec Unit. Figure 131: The USB ports on the back panel The upgrade procedure begins automatically. Caution: Do not shut down the XT Series until the upgrade has completed. 3. Follow the instructions displayed on the screen. The system restarts automatically after the upgrade procedure is completed. 4. The upgrade procedure may automatically continue after the reboot, and therefore reboot again. Wait a few minutes to ensure that the upgrade procedure is completed. 5. If the upgrade fails, see USB Software Upgrade Failure on page 252. Related links Updating the XT Series on page 185 Understanding Presence Presence is an indication of the availability of an individual at a point in time and their readiness to communicate across a set of services such as telephony and instant messaging. The person's January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 190 Understanding Presence status or availability is represented using states like Available, Busy, and Away. To enable this feature, the Avaya Scopia® XT Series endpoint registers to an Extensible Messaging and Presence Protocol (XMPP) server to publish its own presence status and to view the presence status of other contacts, such as other XT Series endpoints or devices registered to the Presence server. For example, a user Alice can publish her own status when she registers to the Presence server. The Presence server is notified every time her status changes. A user Bob can subscribe as a watcher to the Alice contact and see her status. When Bob subscribes as a watcher to the Alice contact, Alice may be able to approve or reject Bob's request to be a watcher. Alternatively, depending on the configuration of the Presence server, Bob's subscription may be granted automatically. Alice can also ignore Bob's request or revoke his access. Bob can unsubscribe from being a watcher at any time. Alice is online Figure 132: Alice registers to a Presence server Subscribe to Alice Figure 133: Bob subscribes as a watcher to the Alice contact Subscription from Bob Figure 134: Alice sees Bob’s request Grants view to Bob Alice's presence changed Figure 135: Alice grants access to Bob January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 191 Advanced Configuration of the XT Series Related links Advanced Configuration of the XT Series on page 128 Configuring Presence on page 192 Configuring Presence About this task The Avaya Scopia® XT Series supports presence using an Extensible Messaging and Presence Protocol (XMPP) server. Procedure 1. Access the Presence settings. From the XT Series web interface, select Administrator Settings > Protocols > Presence. From the endpoint's main menu, select Configure > Advanced > Protocols > Presence. 2. Configure the Presence settings as described below: Figure 136: Presence Configuration Table 58: Presence Configuration Fields Field Description Use XMPP Select Yes to able the XMPP Presence server. User Name Enter the user name of your Presence account, such as Alice. Password Enter the password of your Presence account. Server Type Select your server type from one of the following: • Generic: This is the default selection. • Avaya one-X® Portal for IP Office Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 192 Disabling Incoming Calls Field Description • Avaya Aura® Domain Enter the Domain Name Server (DNS) name or the domain for your Presence server. This is a mandatory field. Port Enter the XMPP server port. The default port is 5222. IP Address Enter the IP address for your Presence server. While the domain name is mandatory, an additional IP address is optional, but it is required if the domain name cannot be resolved by DNS. Always Accept Subscriptions Select Yes to ensure that all received subscription requests are automatically accepted. This is the default selection. Select No to enable users to choose to either accept or reject subscription requests. This option is not configurable for Avaya Aura®, which always accepts subscriptions without waiting for authorizations. Automatic Mutual Subscription Select Yes to ensure that if a contact receives a subscription request, the access is reciprocated. The contact is subscribed to the subscriber. They can see each other’s status. This is the default selection. Select No to disable this feature. In this scenario, the contact who receives the subscription request must manually subscribe to the requester if they want to see their status. Automatically Favorites Subscription Select Yes to ensure that when a contact is added to the list of Favorites, a subscription request is sent to that contact. This is the default selection. Select No to disable this feature. Show Advanced Subscription Options Select Yes to provide subscribe/unsubscribe and grant/revoke operations for each contact, where supported by the Presence server. Select No to hide subscribe/unsubscribe and grant/revoke operations from each contact. This is the default selection. 3. Select Save. Related links Understanding Presence on page 190 Disabling Incoming Calls About this task You can disable incoming SIP or H.323 calls on GLAN1, GLAN2, or both network interfaces. This is useful if, for example, you want to disable incoming calls on a public network while allowing incoming calls coming from your intranet or company network. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 193 Advanced Configuration of the XT Series Procedure 1. Access the general call settings. From the XT Series web interface, select Administrator Settings > Protocols > General. From the endpoint's main menu, select Configure > Advanced > Protocols > General. Figure 137: Rejecting Incoming Calls 2. Choose from the following options: • To reject SIP incoming calls, select GLAN1, GLAN2, or GLAN1&GLAN2 from the Reject SIP Incoming Calls menu, depending on the network interface you want to disable. • To reject H.323 incoming calls, select GLAN1, GLAN2, or GLAN1&GLAN2 from the Reject H.323 Incoming Calls menu, depending on the network interface you want to disable. Note: GLAN2 may be missing in some XT Series products. It requires an optional license. When a protocol, SIP or H.323, is disabled, incoming calls using that protocol are automatically rejected. If a VLAN is active on a GLAN, all incoming calls coming from the VLAN will be disabled as well. 3. From the web interface only, select Save. Related links Advanced Configuration of the XT Series on page 128 Hiding Recent Call List and Call Rate Selection List About this task You can hide the recent call and call rate selection lists from end users of the XT Series. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 194 Disabling startup jingle Procedure 1. Access the customization settings. From the XT Series web interface, select Administrator Settings > System > Customization > General. From the endpoint's main menu, select Configure > Advanced > System > Customization > General. Figure 138: Customization — General 2. From the Hide Recent Calls menu, choose from the following options: • Select Yes to hide the recent call list. • Select No to display the recent call list. It is enabled by default. 3. From the Hide Call Rate in Advanced Calling menu, choose from the following options: • Select Yes to hide the call rate selection list. • Select No to display the call rate selection list. It is enabled by default. 4. From the web interface only, select Save. Related links Advanced Configuration of the XT Series on page 128 Disabling startup jingle About this task You can disable the Avaya startup sound. Procedure 1. Access the customization settings. From the XT Series web interface, select Administrator Settings > System > Customization > General. From the endpoint's main menu, select Configure > Advanced > System > Customization > General. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 195 Advanced Configuration of the XT Series Figure 139: Customization — General 2. From the Play Startup Sound menu, choose from the following options: • Select Yes to play the sound. This is the default option. • Select No to ensure that the sound is not played. 3. From the web interface only, select Save. Related links Advanced Configuration of the XT Series on page 128 Adding your own jingle About this task From the XT Series web interface, you can replace the Avaya jingle (which plays when the system is started) with your own sound file. Procedure 1. From the XT Series web interface, select Administrator Settings > System > Customization > Custom Messages. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 196 Adding your own jingle Figure 140: Custom Messages 2. Scroll to the System_Started panel. Figure 141: System_Started 3. Use the Browse button to locate and upload a sound file, such as a .WAV file. The XT Series uploads the file and displays a confirmation message. Figure 142: Confirmation Message 4. From the web interface only, select Save. Related links Advanced Configuration of the XT Series on page 128 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 197 Chapter 9: Securing your XT Series You can secure access to the basic and advanced settings of your Avaya Scopia® XT Series by setting a PIN code to access these sections of the endpoint interface. You can also secure web logins and limit remote upgrades to the system if required. For information on 802.1x network authentication and 802.1q VLAN tagging, see Configuring Advanced Network Connectivity on page 135. You can also secure the connection between video network devices and the XT Series by configuring the network’s components to communicate via the Transport Layer Security (TLS) protocol, and enabling encryption. Related links Setting PIN Codes for the XT Series on page 198 Securing Web Access to the XT Series on page 199 Limiting or Disabling Access to Built-in MCU on page 201 Securing Connections to the XT Series Using TLS on page 203 Securing Wireless Connections to the Computer on page 218 Setting PIN Codes for the XT Series About this task There are two PIN codes which you can configure to restrict access to your XT Series menus (local interface, not web interface). The administrator PIN is enabled by default (1234) to protect your system's advanced settings from being changed by users, such as defining a camera or network settings. We recommend that you change the administrator PIN when starting the system configuration to prevent users from changing settings by mistake. To modify the web username and password for the XT Series, see Securing Web Access to the XT Series on page 199. The PIN for basic settings is disabled by default. You can enable it to require users to enter the PIN for all basic settings, such as changing the interface language. The default value for this PIN is 1234. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. To modify the PIN from the web interface, you must be connected via HTTPS (see Securing Web Access to the XT Series on page 199). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 198 Securing Web Access to the XT Series Procedure 1. Access the PIN settings. From the XT Series web interface, select Administrator Settings > Utilities > PIN Protect Settings. From the endpoint's main menu, select Configure > Advanced > Utilities > PIN Protect Settings. Figure 143: Modifying the administrator PIN 2. Select Advanced Settings or Administrator to set or change the administrator's PIN code. 3. Select Basic Settings to set or change the user's PIN code. 4. Enter the current PIN code. The default PIN is 1234. 5. Enter your new 4 digit PIN code, and re-enter if required. 6. From the web interface only, select Save. Related links Securing your XT Series on page 198 Securing Web Access to the XT Series About this task By default, you can connect remotely from the web to your Avaya Scopia® XT Series. You can disable remote web management of the XT Series completely, or restrict it so that only a range of IP addresses can access this device. This section also shows how to change the web access username and password. We strongly recommend that you change the default credentials first time you access the XT Series remotely, described as part of the procedure below. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. To modify the PIN remotely, you must be connected via HTTPS (see below). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 199 Securing your XT Series Procedure 1. Access the remote management settings. From the XT Series web interface, select Administrator Settings > Utilities > Remote Access > Web. From the endpoint's main menu, select Configure > Advanced > Utilities > Remote Access > Web. Figure 144: Configuring remote management on XT Series 2. Set the fields as described in Table 59: Configuring remote management on XT Series on page 200. Table 59: Configuring remote management on XT Series Field Name Description Web Management Select whether to allow remote management via the web interface. HTTPS Select whether to secure the remote web connection to this device with HTTPS. HTTPS is the secured version of the standard web browser protocol HTTP. It secures communication between a web browser and a web server through authentication of the web site and encrypting communication between them. Enable all addresses You can allow or restrict the computers permitted to access the web interface of this device. Select Yes to enable remote access from any IP address. Select No to restrict access from a specified range of addresses only, defined in the Address and Subnet mask fields in this screen. Address Specify the IP address allowed to access this device remotely over the web (only relevant if you set the Enable all addresses field to No). This can represent a range of addresses in conjunction with the Subnet Mask field. Subnet Mask Turn the above Address field into a range of addresses by defining its subnet mask. This range represents the addresses allowed to access this device remotely over the web (only relevant if you set the Enable all addresses field to No). User Name, Password Enter the remote web access username (requires HTTPS to be set to Yes). Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 200 Limiting or Disabling Access to Built-in MCU Field Name Description The default username for the web interface is Admin with the password 1234. We strongly recommend that you change the default credentials the first time you access the XT Series remotely. Disconnection due to inactivity (Web configuration page only) Select the duration in minutes after which the web disconnects a user who has not performed an action during that time period. Enable login attempts (Web configuration page only) Select to block a user after five incorrect login attempts within a ten minute period. The user is blocked for the time specified in Login Denied Time. The XT Series displays a message, inviting the user to retry later. Login Denied Time (Web configuration page only) Select the time period during which a user is blocked from logging in to the web interface. This ranges from 30 minutes to 1, 2, or 4 hours. Disable TLS 1.0/1.1 Select to enable a secure connection. 3. From the web interface only, select Save. 4. To perform remote upgrades, enable remote downloads as described in Enabling and Securing Upgrades on page 186. Related links Securing your XT Series on page 198 Limiting or Disabling Access to Built-in MCU About this task If you are using the built-in MCU, you can enable privacy settings. You can disable the MCU completely or limit the number of participants. In addition, you can block the audio and video input completely or you can ensure that only users with a PIN can access the audio and video. Procedure 1. Access the MCU settings. From the XT Series web interface, select Administrator Settings > Calls > Preferences > MCU. From the endpoint's main menu, select Configure > Advanced > Calls > Preferences > MCU. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 201 Securing your XT Series I need to obtain this graphic from Laura From the endpoint interface From the web interface Figure 145: MCU Preferences 2. Set the fields as described in Table 60: Limiting or Disabling Access to Built-in MCU on page 202. Table 60: Limiting or Disabling Access to Built-in MCU Field Name Description Enable Enable/disable meeting hosting. Display Participants Name Select Yes to display the participant name over the video. Select No to display video without the participant name. Meeting Time Limit Specify the maximum duration of the meeting. Max Calls Limit Enable/disable to set a maximum number of participants in a meeting. Max Calls Specify the maximum number of participants in a meeting. Local Audio-Video Select No to ensure that the local audio and video is not sent when XT Series is hosting a meeting. Select Yes to send the local audio and video when XT Series is hosting a meeting. Hide Meeting Select Yes to hide the remote audio and video when XT Series is hosting a meeting. This setting prevents local participants from accessing meetings unless they have a PIN. Select No to display the remote audio and video when XT Series is hosting a meeting. This setting enables local participants to access meetings, even if they do not have a PIN. Allow WEB Management Select No to disable web management when XT Series is hosting a hidden meeting. Select Yes to enable web management when XT Series is hosting a hidden meeting. Default Layout Specify the default layout when hosting a meeting in continuous presence mode. Default Lecturer Layout Specify the default layout when hosting a meeting in lecturer mode. January 2017 • Select 1 terminal to enable enhanced lecture mode. In enhanced lecture mode, the XT Series hosting the meeting sends the local participant video Table continues… Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 202 Securing Connections to the XT Series Using TLS Field Name Description as the lecturer, while the lecturer can see the Continuous Presence (CP) of other participants. This is the default behavior. • Select 2 terminals — A to send everyone, including the lecturer, the lecturer video as a large display and the video of the previous/active speaker as a small display. 3. From the web interface only, select Save. Related links Securing your XT Series on page 198 Securing Connections to the XT Series Using TLS You can configure your video network devices, both Equinox Solution and third-party, to support Transport Layer Security (TLS) for the SIP protocol and for connection to the XT Series web server when using HTTPS. Important: Using encryption is subject to local regulation. In some countries it is restricted or limited for usage. For more information, consult your local reseller. TLS enables network devices to communicate securely using certificates, to provide authentication of the devices and encryption of the communication between them. To create a TLS or HTTPS web certificate, you need to generate a certificate signing request (CSR) and send it to the certification authority (CA) for signing. A CA has its own certificate, known as the CA root certificate. When the CA signed certificate is ready, you upload it into the XT Series for which it was created, together with the CA root certificate. Once this is done, the component can authenticate itself and is ready for TLS connection. Each time a video network device starts the TLS communication session, it sends its own signed certificate together with the CA root certificate and requests the same certificates from the other devices to which it wants to connect. After both devices verify each other's identity, a secure TLS connection can be established. Exchanging certificates between devices is part of the TLS protocol; it happens in the background and is transparent to a user. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 203 Securing your XT Series Figure 146: Establishing TLS connection The following set of procedures secure the connection between XT Series and other devices. Perform these tasks in the order listed below: 1. Create and upload the Equinox Management's certificate for videoconferencing components as described in Administrator Guide for Equinox Management. 2. Perform Generating a Certificate Signing Request for XT Series on page 205. 3. Perform Enabling the TLS Connection in XT Series on page 214. 4. If you used a different CA for XT Series from the one used for Equinox Management, upload the XT Series's CA root and intermediate certificates into Equinox Management as described in Administrator Guide for Equinox Management. 5. To encrypt the media (audio, video, presentation) of videoconferences using the SRTP protocol, perform Enabling Encryption for Videoconferences on page 216. Related links Securing your XT Series on page 198 Generating a Certificate Signing Request for XT Series on page 205 Uploading the CA root certificate that you receive from the CA on page 208 Backing Up and Restoring XT Series Certificates on page 211 Deleting XT Series Certificates on page 212 Enabling the TLS Connection in XT Series on page 214 Enabling Encryption for Videoconferences on page 216 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 204 Securing Connections to the XT Series Using TLS Generating a Certificate Signing Request for XT Series About this task This section explains how to generate and upload the TLS or HTTPS web certificate for Avaya Scopia® XT Series that is used for encrypting communications with other video network devices. Important: Using encryption is subject to local regulation. In some countries it is restricted or limited for usage. For more information, consult your local reseller. To create a TLS or HTTPS web certificate, you need to generate a certificate signing request (CSR) and send it to the certification authority (CA) for signing. A CA has its own certificate, known as the CA root certificate. When the CA signed certificate is ready, you upload it into the XT Series for which it was created, together with the CA root certificate. Once this is done, the component can authenticate itself and is ready for TLS connection. You can also determine the level of security of the CSRs you generate. You can create encryption keys of 1024 bit length, or highly secure (longer) keys containing 2048 bits. You can use an encrypted PKCS #12 file format to import/export both the private key and the corresponding certificate into the XT Codec Unit from the XT Series web interface. Unlike .pem files, the PKCS #12 file format is fully encrypted and contains both public and private certificate pairs. It can also contain the certificate of the signing trusted authority. You can also protect the file using a password. Before you begin To generate a certificate signing request, you can use the system IP address or DNS name. If you use an IP address, please assure that it is a static IP address, since the system generates the certificate request using its IP address as the Common Name (CN). For more information, see Configuring Advanced IP Address Settings on page 133. If you modify the XT Series's IP address, you must generate a new CSR. Procedure 1. (Optional) To generate the highest security CSRs, access the certificate preferences. From the XT Series web interface, select Administrator Settings > Utilities > Certificates > General. From the endpoint's main menu, select Configure > Advanced > Utilities > Certificates > General. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 205 Securing your XT Series Figure 147: Certificates: General 2. Configure the fields, as follows: Field Name Description Certificates Key Length Select High Security for 1024 bit key length, or Very High Security for 2048 bit key length. Warning days before expiration The XT Series shows an alert when the certificate is about to expire in the specified number of days. The minimum is 30 days and the default is 60 days. When a certificate is expired, the alert is displayed in the System Status page. From the Web interface, you can browse to get detailed information about the expired certificate. Figure 148: System Status 3. Generate the CSR. • To generate a TLS certificate to secure SIP calls: From the XT Series web interface, select Administrator Settings > Utilities > Certificates > TLS. • To generate a HTTPS certificate: From the XT Series web interface, select Administrator Settings > Utilities > Certificates > Web. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 206 Securing Connections to the XT Series Using TLS Figure 149: Generating a CSR for XT Series (TLS) Figure 150: Generating a CSR for XT Series (HTTPS) 4. Enter your organization's details and your email. Table 61: Entering the organization's details Field Description Country Enter the organization's country code. Important: Country must include two characters only. For more information about the country code to use, contact your Certificate Authority. Name Enter the static IP address of the XT or its DNS name. State Full Name Enter the complete name of the organization's state or country. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 207 Securing your XT Series Field Description Locality Enter the organization's city. Organization Enter the name of the organization. Organization Unit Enter the name of your specific department within the organization. Email Enter your email address. 5. Select Create to create the CSR. 6. Select Download > Download CSR to save the CSR. Figure 151: Downloading the CSR The CSR is downloaded onto your computer, with the filename: _csr.pem 7. Save the certificate in an appropriate folder. The certificate is saved as a text file compatible with Base-64 ASCII code, in .pem format. 8. Send the text file containing the certificate for signing as a certificate compatible with Base-64 ASCII code, in either .pem or .cer format. Important: If other components communicating with the XT Series also have their own certificates, we recommend using a common CA for all certificates for a more efficient implementation. 9. Continue with Uploading the CA root certificate that you receive from the CA on page 208. Related links Securing Connections to the XT Series Using TLS on page 203 Uploading the CA root certificate that you receive from the CA You can import the private keys, public keys, the signed certificate, and the CA root certificate directly into the XT Series using a PKCS#12 file format or you can import the CA root certificate manually. If the PKCS#12 file does not include all of the correct components, including the signed certificate and the CA root certificate, you must import the file manually. You must perform this step separately for TLS (SIP) and HTTPS (Web). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 208 Securing Connections to the XT Series Using TLS Related links Securing Connections to the XT Series Using TLS on page 203 Uploading the CA root certificate manually on page 209 Uploading a PKCS#12 file on page 210 Uploading the CA root certificate manually Before you begin You must perform this step separately for TLS and Web. Procedure 1. From the XT Series web interface, select Administrator Settings > Utilities > CertificatesTLS or Administrator Settings > Utilities > CertificatesWeb. 2. Import the Certificate Authority (CA) root certificate as follows: Figure 152: Uploading the CA root certificate a. Select Choose File (next to Step 3) and browse to the CA root certificate you received from the CA. b. Select Upload. 3. Import the signed certificate you received from the CA, as follows: Figure 153: Uploading the signed certificate a. Select Choose File (next to Step 4) and browse to the signed certificate you received from the CA. b. Select Upload. The certificate is validated and its details appear (Generating a Certificate Signing Request for XT Series on page 205). Tip: Verify the system's time is synchronized with SNTP, otherwise you may need to wait a few hours before using this certificate (for details, see Setting Date and Time on page 108). You can start using this certificate from the time in the notBefore field in the signed certificate. The certificate is no longer valid after the date in the notAfter field has elapsed. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 209 Securing your XT Series Figure 154: Signed certificate from the CA 4. Continue with Enabling the TLS Connection in XT Series on page 214. Related links Uploading the CA root certificate that you receive from the CA on page 208 Uploading a PKCS#12 file About this task You must perform this step separately for TLS and Web. Procedure 1. From the XT Series web interface, select Administrator Settings > Utilities > CertificatesTLS or Administrator Settings > Utilities > CertificatesWeb. 2. Click Import PKCS#12 file. Figure 155: Import PKCS#12 File 3. Click Browse to choose a file. The file usually has a .p12 extension. 4. (Optional) Type the password if the file has been protected by a password when generated. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 210 Securing Connections to the XT Series Using TLS 5. Click Upload. If you encounter any issues, you can manually upload the file. See Uploading the CA root certificate manually on page 209. 6. Continue with Enabling the TLS Connection in XT Series on page 214. Related links Uploading the CA root certificate that you receive from the CA on page 208 Backing Up and Restoring XT Series Certificates About this task This section explains how to backup and restore certificates using a USB key to store the certificate information. You can only perform this procedure from the endpoint's interface. If you want to delete the certificates without first backing them up, proceed as explained in Deleting XT Series Certificates on page 212. Note: Once you upload the signed certificate and the CA, you can then export your certificate and keys in PKCS#12 file format. Procedure 1. Connect a USB key to the USB port of the XT Codec Unit (Figure 156: Connecting a USB Key to the XT Codec Unit on page 211). Figure 156: Connecting a USB Key to the XT Codec Unit 2. To back up a certificate to the USB key, select Advanced > Utilities > Certificates > Backup (Figure 157: Backing up or restoring certificates on page 212). The system copies the certificates and associated keys to the root folder of your USB key. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 211 Securing your XT Series From the endpoint interface From the web interface Figure 157: Backing up or restoring certificates 3. If you select Backup and Remove, the system first copies the certificates and associated keys to the USB key and then removes them from the XT Codec Unit. 4. To restore a certificate into the system, select Advanced > Utilities > Certificates > Restore (Figure 157: Backing up or restoring certificates on page 212). This automatically restores the certificates and associated keys to the system. 5. To remove a certificate from the system, select Advanced > Utilities > Certificates > Delete Certificate. When you remove a certificate, the system returns to using the default certificate. Related links Securing Connections to the XT Series Using TLS on page 203 Deleting XT Series Certificates About this task This section explains how to remove or uninstall a certificate from the XT Series using the web interface. You might need to remove certificates if: • For privacy reasons, you do not want to keep your certificates on a shared endpoint. • The system generated errors while creating the CSR and you want to replace it with a new one. • You want to use a different CA for signing your certificates. • Your certificate has expired. • You changed the system's IP or DNS address. Important: To generate a certificate signing request, you can use the system IP address or DNS name. If you use an IP address, please assure that it is a static IP address, since the system generates the certificate request using its IP address as the Common Name (CN). January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 212 Securing Connections to the XT Series Using TLS This procedure removes the current certificate by replacing it with a blank form. To back up a certificate before deleting it from the system, see Backing Up and Restoring XT Series Certificates on page 211. Procedure 1. Access the XT Series web interface, as described in Accessing XT Series Web Interface on page 80. 2. Select Administrator Settings > Utilities > Certificates. 3. Leave all fields blank and select Create to start a new CSR procedure. This erases the previous certificates. • To generate a TLS certificate to secure SIP calls: From the XT Series web interface, select Administrator Settings > Utilities > Certificates > TLS. • To generate a HTTPS certificate: From the XT Series web interface, select Administrator Settings > Utilities > Certificates > Web. Figure 158: Generating a CSR for XT Series (TLS) Figure 159: Generating a CSR for XT Series (HTTPS) January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 213 Securing your XT Series Related links Securing Connections to the XT Series Using TLS on page 203 Enabling the TLS Connection in XT Series About this task This procedure describes how to enable the system to use the TLS connection in a SIP call, which is required to secure communications with other video network devices. TLS enables network devices to communicate securely using certificates, to provide authentication of the devices and encryption of the communication between them. Before you begin Upload the required certificates to the XT Series, as described in Generating a Certificate Signing Request for XT Series on page 205. Procedure 1. From the XT Series web interface, select Administrator Settings > Protocols > SIP. From the endpoint's main menu, select Configure > Advanced > Protocols > SIP > Advanced. Figure 160: Enabling TLS 2. Define the following settings: Table 62: Configuring TLS Settings Field Description Transport Outbound Call Select TLS to secure outgoing calls via TLS. Use TLS Select Yes to enable TLS functionality. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 214 Securing Connections to the XT Series Using TLS Field Description Verify Certificate Select Yes to connect to other devices via TLS only when the other device has certificates signed by a CA recognized by XT Series. Select No to connect to a device whose certificate has not been validated. Certificate Hostname Validation Select Accept Validated Only to ensure that only certificates with validated hostnames are accepted by XT Series. This is the default policy for certificate hostname and key/extended key usage validation. Select Accept Validated or same default certificate to accept certificates which are validated or which are the same as those currently used by the XT Series. Select Accept All to accept certificates without performing a hostname validation. Verify Certificate Key Usage Select Yes to ensure that the XT Series only accepts certificates if a ‘Key Usage’ or ‘Extended Key Usage’ value is validated. Select No to accept certificates without performing a ‘Key Usage’ or ‘Extended Key Usage’ check. Verify Certificate Revocation Select Yes always to ensure that the XT Series checks if the certificate has been revoked. It treats indeterminate results as failures. Select Yes if possible to check if the certificate has been revoked and to reject certificates which have been known to be revoked but to allow certificates if the result of the check is indeterminate due to missing revocation information in the certificate or a failure to check the revocation status, such as in situations where there is no response from the OCSP responder, or an inability to download the CRL, and so on. Select No to disable certificate checking. 3. Select Save. 4. (Optional) If required by your organization's security policies, continue with Enabling Encryption for Videoconferences on page 216. Related links Securing Connections to the XT Series Using TLS on page 203 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 215 Securing your XT Series Enabling Encryption for Videoconferences You can add security to videoconferences (SIP and H.323 calls) using encryption. The call detail records and the Statistics page display information regarding the encryption status of the videoconference. About this task The system can secure videoconference sessions via encrypted connections, in both point-to-point calls and videoconferences, as follows: • For SIP connections, you can encrypt the actual media of SIP connections via SRTP. Secure Real-time Transport Protocol (SRTP) adds security to the standard RTP protocol, which is used to send media (video and audio) between devices in SIP calls. It offers security with encryption, authentication and message integrity. The encryption uses a symmetric key generated at the start of the call, and being symmetric, the same key locks and unlocks the data. So to secure transmission of the symmetric key, it is sent safely during call setup using TLS. • For H.323 connections, encryption is enabled via H.235. H.235 is the protocol used to authenticate trusted H.323 endpoints and encrypt the media stream during meetings. Configure settings for securing calls as described in the procedure below. You can have up to three remote encrypted participants in a videoconference. Important: Using encryption is subject to local regulation. In some countries it is restricted or limited for usage. For more information, consult your local reseller. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. To encrypt SIP calls using SRTP, you must also secure communication between your video network devices using TLS certificates and enable encryption (see Securing Connections to the XT Series Using TLS on page 203). If TLS is not enabled, only SIP calls to other XT Series endpoints are encrypted, using a proprietary encryption protocol. You can choose to disable this proprietary encryption protocol. When SIP Propriety Encryption is disabled, SIP calls on XT Series terminals which do not support TLS or on which TLS is not enabled, will not be encrypted. Procedure 1. Access the security settings. From the XT Series web interface, select Administrator Settings > Calls > Encryption. From the endpoint's main menu, select Configure > Advanced > Calls > Encryption. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 216 Securing Connections to the XT Series Using TLS Figure 161: Encrypting calls 2. Select Yes in the Enable encryption field. 3. Set the fields as described in Table 63: Configuring settings for securing calls on page 217. Table 63: Configuring settings for securing calls Field Name Description Accept protected calls If encryption is enabled, the system automatically encrypts incoming calls and this field is read-only. If encryption is disabled, set to Yes to allow the system to use encryption when receiving an encrypted call. Enable Encryption Select Yes to encrypt point to point calls. Enable Encryption MCU Select Yes to encrypt videoconferences hosted on the local built-in MCU. If you select Yes, the maximum number of video conference participants is reduced to four. Unprotected calls Select the policy to apply when a remote endpoint does not support protected calls: • Show Status displays a small notification message on the GUI (bottom area); the web interface shows that there are unprotected calls. • Disconnect automatically disconnects the call. • Ask Confirmation asks you if you want to have an unprotected call. • Inform displays a warning message on the GUI; the web interface shows that there are unprotected calls. Information about the encryption status and algorithms used in each call is displayed in the Statistics page (on the Endpoint and Web interface) and in the call detail records. Length of AES Key You can select from: • 128, 256 bits • 128 bits Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 217 Securing your XT Series Field Name Description • 256 bits Minimum Key Size for DH Select the level for the minimum key size accepted for Diffie-Hellman encryption: • Very High Security ensures that 2048 bits and upper key sizes are accepted. • High Security ensures that 1024 bits and upper key sizes are accepted. SIP Propriety Encryption Select Yes to ensure that encryption is always used. When SIP Propriety Encryption is disabled, SIP calls on XT Series terminals which do not support TLS or on which TLS is not enabled, will not be encrypted. Audio Alert Select Yes to enable an audio alert. When Audio Alert is disabled, participants in a meeting are no longer alerted with an audio jingle regarding the encryption status of the call or of the meeting. 4. From the web interface only, select Save. 5. Access the IP settings. From the XT Series web interface, select Administrator Settings > Calls > Preferences > IP. From the endpoint's main menu, select Configure > Advanced > Calls > Preferences > IP. Figure 162: Configuring the IP settings from the web interface 6. Set RTP Firewall to Yes to check the source of the received audio video and presentation (RTP packets) to verify it matches the remote endpoint's IP address. Related links Securing Connections to the XT Series Using TLS on page 203 Securing Wireless Connections to the Computer You can connect to the XT Series wirelessly. Wireless connections are connections using Screen Link that do not use the DVI cable. This feature enables SD clients to share their screen wirelessly with XT Series endpoints and eliminates any DVI or VGA cable resolution issues. Wireless connections can only display a maximum of 1080p30, video only and require the opening of port 8854 on the computer. For more information, see Opening Ports for the XT Series on page 32. The January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 218 Securing Wireless Connections to the Computer wireless connection terminates if a user plug in a DVI cable. You can configure security settings for wireless XT Series connections. Procedure 1. Access the wireless settings. From the XT Series web interface, select Administrator Settings > Utilities > Remote Access > Screen Link/Mobile Link. From the endpoint's main menu, select Configure > Advanced > Utilities > Remote Access > Screen Link/ Mobile Link. From the endpoint interface From the web interface Figure 163: Air Share Options 2. Define the Mode field. Table 64: Securing Wireless Connections to the Computer Field Name Description Mode Disabled: Select to prevent the computer from connecting to XT Series wirelessly. Enabled – Ask PIN (manual pairing): Select to require users to enter a PIN in order to display content on the XT Series. No PIN is required for acoustic pairing. This is the default value. Enabled – Ask PIN (always Acoustic Pairing and MANUAL): Select to require users to always enter a PIN in order to display content on the XT Series. Enabled – no PIN: Select to enable the computer to connect to XT Series wirelessly without entering a PIN. Remote Presentation Mode Automatic: Select to start sharing a presentation in a call immediately. Manual: Select to require users to click Present in order to start sharing a presentation. 3. From the web interface only, click Save. Related links Securing your XT Series on page 198 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 219 Chapter 10: Troubleshooting the Avaya Scopia® XT Series Important: You can access the XT Series using a browser (Web UI) or the end point main menu (Graphical User Interface, GUI). Not all figures in this manual show both interfaces. Some figures show either the web UI or the end point main menu. The field and menu names on both interfaces are almost identical. This section covers troubleshooting problems that may occur when setting up and using the Avaya Scopia® XT Series. Related links Retrieving XT Series Logs on page 221 Resolving Problems Connecting Calls on page 229 Resolving Audio Problems on page 231 Cancelling the Echo on HDMI Monitors on page 233 Resolving Monitor Display Problems on page 235 Checking Monitor Image on page 238 Improving Call Video Resolution on page 239 Resolving Problems with Displaying Video on page 242 Resolving Lip Sync Problem on page 243 Resolving Camera Issues on page 245 Resolving IP Address Problems on page 247 Cannot Control with Keyboard and Mouse on page 249 Resolving Problems Viewing Computer Content on page 250 Resolving XT Remote Control Unit Problems on page 251 Resolving download problems on page 251 USB Software Upgrade Failure on page 252 Restoring Default User Settings on page 253 Resolving Screen Link Resolution Problems on page 253 Resolving Screen Link Network Connectivity on page 254 Resolving Acoustic Pairing Problems on page 254 Testing Acoustic Pairing on page 255 Ending Mobile Link on page 256 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 220 Retrieving XT Series Logs Retrieving XT Series Logs When reporting a problem to customer support, you may be asked to retrieve and send logs of Avaya Scopia® XT Series. There are two kinds of XT Series logs: • Logs for analyzing network traffic. • Internal system activities and memory dump logs, offering a snapshot of the system’s status at the moment of an error. These log files are analyzed by customer support only. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 Enabling System Logs and Remote Initialization on page 221 Retrieving Network Traffic Logs on page 223 Retrieving System Logs on page 224 Retrieving Screen Link and Mobile Link Logs on page 225 Viewing System Information for Customer Support on page 227 Enabling System Logs and Remote Initialization About this task Equinox Management can remotely backup and restore endpoint configurations, including those from the Avaya Scopia® XT Series. You can also use configuration files to duplicate the same settings across multiple endpoints in an organization. This procedure enables Equinox Management to retrieve or apply configuration files remotely. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the remote access settings. From the XT Series web interface, select Administrator Settings > Utilities > Remote Access > Advanced. From the endpoint's main menu, select Configure > Advanced > Utilities > Remote Access > Configurations. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 221 Troubleshooting the Avaya Scopia® XT Series From the endpoint interface From the web interface Figure 164: Enabling importing and exporting configuration files from the web interface 2. Set the fields as required. Field Name Description Enable import Enable/disable import of configuration files from Equinox Management. Enable export Enable/disable export of configuration files to Equinox Management. Password A password can be specified to access exported data. Netlog > Enabled Enables the functionality to create a net log which provides a trace of the device's network status and traffic while you perform an action or during a call, to help with troubleshooting. You start the trace log from the web interface just before the action your want to troubleshoot (see Retrieving Network Traffic Logs on page 223). User Name Password To retrieve the log from the web interface, you must enter a username and password (see Retrieving Network Traffic Logs on page 223). The default username is CustomerSupport and the default password is 5678. FTP Enable export Enable the log file to be exported to a remote FTP server when configured from a command line console by a customer service representative. System Log > Enabled Enables the functionality to create a system log which records system internal system activities and a memory dump (see Retrieving System Logs on page 224). Profiler > Enabled Enables the functionality of a deeper log, including low level firmware threads (see Retrieving System Logs on page 224). This slows system performance significantly. Enable only when instructed to do so by a customer service representative and disable it as soon as you complete the troubleshooting action. 3. From the web interface only, select Save. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 222 Retrieving XT Series Logs Related links Retrieving XT Series Logs on page 221 Retrieving Network Traffic Logs About this task This procedure describes how to retrieve log files that provide information about network status as you perform an action or during a specific call. This is necessary when contacting customer support with network traffic problems, such as poor video quality caused by increased packet loss. The files are in the standard libpcap format supported by most network analysis tools. Before you begin • Ensure the XT Series system is reachable by the computer you intend to use for retrieving logs. • Enable the netlog functionality (see Enabling System Logs and Remote Initialization on page 221). • We recommend cleaning old logs from the RAM. If there is not enough room on the RAM, retrieving logs is automatically stopped. Procedure 1. From the XT Series web interface, select Diagnostics > Utilities > Advanced Tools. Figure 165: Retrieving netlog files 2. Start retrieving logs by selecting Start NetLog. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 223 Troubleshooting the Avaya Scopia® XT Series 3. Reproduce the problem you want to report to customer support. 4. Stop retrieving logs by selecting Stop Netlog. 5. To access the logs, select Download NetLog captured files. 6. Enter the username and password. The default username is CustomerSupport and password is 5678. To change this login information, see Enabling System Logs and Remote Initialization on page 221. 7. Select the NetLog file to download it to your computer. Figure 166: Downloading Netlog files Related links Retrieving XT Series Logs on page 221 Retrieving System Logs About this task This procedure explains how to retrieve system log files of the Avaya Scopia® XT Series internal system activities and memory dump. Before you begin Enable the system log and profiler functionality (see Enabling System Logs and Remote Initialization on page 221). Only enable these options while reporting the problem, as they can affect system performances if permanently enabled. Procedure 1. Access the XT Series web interface, as described in Accessing XT Series Web Interface on page 80. 2. From the XT Series web interface, select Diagnostics > Utilities > Customer Support Package. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 224 Retrieving XT Series Logs Figure 167: Retrieving system logs 3. Select Create. 4. Wait for the system to create the log package file and display the link for downloading this file. 5. Select the link to download the log package file onto the computer. When downloading an existing log package file, the system displays an alert and prompts the user to create a new file if the existing file is outdated. A file is considered outdated if it is older than two hours. 6. Send the file to your customer support representative. Related links Retrieving XT Series Logs on page 221 Retrieving Screen Link and Mobile Link Logs About this task This procedure explains how to retrieve some Screen Link and Mobile Link log files from the Avaya Scopia® XT Series and some Screen Link and Mobile Link log files from the Scopia Desktop client. Procedure 1. Right-click the Scopia XT Desktop icon and select Open Log Folder. Figure 168: Selecting Settings from the system tray menu The Windows Explorer window opens. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 225 Troubleshooting the Avaya Scopia® XT Series Figure 169: Log files showing in the Windows Explorer window 2. Do one of the following: • For Screen Link issues, retrieve the last CALL_LOG-ScreenLink.DATETIME.xml file. • For Mobile Link issues, retrieve the last CALL_LOG-DATETIME.xml file. 3. Copy the file and send it to Avaya customer support. 4. Access the Equinox Management administrator portal. 5. Select the Tools icon on the upper-right side of the page and select Support Log Pack. The Support Log Pack dialog box opens. 6. On the Support Log Pack dialog, select Equinox Management and select Generate. 7. Select Save to download the file to your PC. The file has the format _ .zip 8. Access the XT Series web interface, as described in Accessing XT Series Web Interface on page 80. 9. From the XT Series web interface, select Diagnostics > Utilities > Customer Support Package. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 226 Retrieving XT Series Logs Figure 170: Retrieving system logs 10. Select Create. 11. Wait for the system to create the log package file and display the link for downloading this file. 12. Select the link to download the log package file onto the computer. 13. Send the file to your customer support representative. Related links Retrieving XT Series Logs on page 221 Viewing System Information for Customer Support About this task When contacting customer support or your system administrator, you may need to provide information about the system. This procedure describes how to view the following system information: • Software version • Host ID (MAC address) • IP addresses • Serial number • System name and model • Licenses • Network, gatekeeper, and SIP settings Important: The system serial number also appears on the label at the back of the XT Codec Unit. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 227 Troubleshooting the Avaya Scopia® XT Series Procedure 1. View system information. From the XT Series web interface, select Home. From the endpoint's main menu, select Configure > About. During a meeting, press ok/menu and select Stats > Configure > About. Figure 171: Viewing system information 2. To view additional system information from the web interface, such as the host ID or the expiration date of the license, select Enable License from the homepage. Figure 172: Viewing additional system information from the web interface January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 228 Resolving Problems Connecting Calls 3. To view additional system information from the endpoint, such as IP addresses and the Back key and select gatekeeper's registration status from the endpoint, press the System Status. Figure 173: Viewing system network information from the endpoint Related links Retrieving XT Series Logs on page 221 Resolving Problems Connecting Calls Problem Calls are not connecting. Outgoing SIP or H.323 video call Cannot dial out or connect to an outgoing SIP or H.323 video call. Solution • Verify you dialed the correct number or address. • Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings, described in Configuring Advanced Network Settings on page 132. Incoming SIP or H.323 video call Cannot receive a SIP or H.323 video call. Solution • Verify the number/address used to connect to you is correct. • Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings, described in Configuring Advanced Network Settings on page 132. • Make sure the Do Not Disturb (DND) function is not enabled. DND is indicated by the the top bar on the menu screens. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] icon in 229 Troubleshooting the Avaya Scopia® XT Series Videoconference Cannot connect to a videoconference. Solution • Check you dialed the correct conference number. • Check you are registered to the correct gatekeeper or SIP Proxy. Other party cannot see or hear me Solution Make sure your microphone is correctly connected to the system. Make sure the Video Privacy and Mute functions are not enabled. You can see this in the top bar of the system’s menus: No video or No audio . If the other site can hear, but not see, make sure your Call Type is set to Audio & Video, not Audio Only: 1. Disconnect the call. 2. Select Call from the Main menu, and press ok/menu. 3. Select the arrow to access the Advanced Calling Options. Figure 174: Changing advanced call settings 4. Check that the Call Type is set to Audio & Video. 5. Redial the same contact. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 230 Resolving Audio Problems Resolving Audio Problems Problem I cannot hear audio after setting up the system. Volume setting Solution Make sure the system volume is not set to 0 by pressing the volume keys Control Unit. on the XT Remote Headset connection Solution If you are using a USB headset, ensure it is connected to the lower USB port on the XT Series. Connecting an headset to the upper USB port will cause choppy audio. Audio input and output Audio input and output may not be working properly. Solution 1. Access audio tests. From the XT Series web interface, select Diagnostics > I/O Connections > Audio > Tests. From the endpoint's main menu, select Configure > System Status > Diagnostics > I/O Connections > Audio > Tests. Figure 175: Performing the audio tests from the web interface 2. Select Loc tone to check the audio input received by the endpoint. Verify the test completed successfully. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 231 Troubleshooting the Avaya Scopia® XT Series Figure 176: The audio test completed successfully from the web interface 3. Select Tx tone to check the audio output sent from the local endpoint to the connected endpoint. If the test is completed successfully, the Done message is displayed. HDMI compatibility Important: If the tone level is not constant but increases and decreases (the tone is amplitude modulated), the HDMI monitor is incompatible with the XT Codec Unit or not set properly. Audio standards compliance You may experience audio problems when calling older endpoints that are not fully compliant with more recent standards, and thus not able to recognize and manage recent audio protocols such as Audio G.719 (full band). Solution The endpoint administrator should disable specific audio codec if there is any compliance issue with older endpoints. If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. 1. Access the audio settings. From the XT Series web interface, select Administrator Settings > Calls > Preferences > Audio. From the endpoint's main menu, select Configure > Advanced > Calls > Preferences > Audio. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 232 Cancelling the Echo on HDMI Monitors Figure 177: Configuring audio settings from the web interface 2. Disable specific audio codecs by selecting No from the lists. 3. From the web interface only, select Save. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 Cancelling the Echo on HDMI Monitors About this task An HDMI monitor might insert a delay in the audio, causing an echo. To improve echo cancellation performance with Microphone Pods, you can use the system's automatic or manual estimation of the audio delay. You can also generate the audio delay manually. Then you can train the echo cancellation to use the manual estimation as described in this procedure. If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. Access the echo cancellation settings. From the XT Series web interface, select Administrator Settings > I/O connections > Audio-Inputs > Echo canceller. From the endpoint's main menu, select Configure > Advanced > I/O connections > Audio-Inputs > Echo canceller. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 233 Troubleshooting the Avaya Scopia® XT Series Figure 178: Configuring echo cancellation settings 2. Set the Audio delay automatic estimation field to Yes. This enables the endpoint to constantly measure the audio delay. 3. Set the Apply audio delay value field to Yes. This enables the system to fix problems with the audio delay. 4. From the web interface only, select Save. 5. If necessary to further fine tune audio delay on the Microphone Pod, perform these steps: a. Navigate to audio tests. From the XT Series web interface, select Diagnostics > I/O Connections > Audio > Tests. From the endpoint's main menu, select Configure > System Status > Diagnostics > I/O Connections > Audio > Tests. Figure 179: Testing the audio from the web interface b. Bring the Microphone Pod to about 1 m (3 feet) from the monitor. Keep silent. c. Select Audio delay detection and select Yes. The monitor generates an evaluation noise and the XT Series estimates the audio delay introduced by the monitor. The display shows the audio delay in milliseconds, and uses this value to calculate the audio delay and improve the echo cancellation performance. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 234 Resolving Monitor Display Problems Resolving Monitor Display Problems Problem The monitor is having display problems. Flickering or blank screen The system displays a flickering or blank screen. Solution The rear panel of the XT Codec Unit features two HD outputs for connecting a main and auxiliary screen. For cabling, see the cabling diagram in the Quick Setup Guide. Your system administrator must configure the system for correct video resolution. When you are not in a call, you can set the refresh frequency of the monitor display: • Set to 50 Hz by pressing then 5. • Set to 60 Hz by pressing then 6. Blank screen The system displays a blank screen. Solution • Verify the power cord of the XT Codec Unit is connected properly at both ends. • Verify the monitor’s power cord is connected properly at both ends. • Check that the monitor is connected to HD1 and the power is on. • Verify the XT Codec Unit’s LED is on. If the LED is blinking, press the Power key Remote Control Unit. on the XT • Make sure the XT Codec Unit output is properly connected to the monitor input. Make sure the monitor/DVI cable is connected properly at both ends. Screen layout cropped The screen layout appears to be cropped. Configure the monitor layout as described below. 1. From the endpoint's main menu, select Configure > Quick Setup. 2. Select Next to navigate to the Configure Monitor page. 3. Follow the instructions on the screen to adjust the image. When you adjust the image, 4K output is automatically disabled. If necessary, refer to Adjusting the Image Position on page 101 for operational information. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 235 Troubleshooting the Avaya Scopia® XT Series Menus or remote presentation cropped The system menus or the remote presentation appears to be cropped. Solution Adjust the way the image appears on the monitor. To see your adjustments in real-time, we recommend performing this procedure from the endpoint itself. If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. 1. Access the monitor settings. From the XT Series web interface, select Administrator settings > I/O connections > Monitor > Graphic Adjustments. From the endpoint's main menu, select Configure > Advanced > I/O connections > Monitor > Graphic Adjustments. 2. Navigate to the monitor requiring adjustment (Monitor HD1 or Monitor HD2). 3. Select your preferred image view mode. On the XT Executive, use the Monitor HD2 area. Figure 180: Adjusting the monitor Table 65: Adjustment options for the monitor Option Description Adjustment Mode Select Menu, presentation (default) to adjust both the system menu and presentation, local or received. Select Menu to adjust the system menus only. Note: Adjustment Mode is not applicable to 4K monitors. Top, Left, Bottom, Right Drag the sliders to the required sizes until the menu or presentation borders are visible on the monitor. You can also adjust the image for the monitor displaying the system menu, in the quick setup wizard as described in Adjusting the Image Position on page 101. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 236 Resolving Monitor Display Problems 4. From the web interface only, select Save. Issues with two monitor setup You may need to optimize the display settings on the XT Series endpoints. Solution • Check that the XT Series HD1 and HD2 output are connected to the video source plug on the monitor. If the monitor model has more than one selectable HD video source, use the same one on both. • Use HD cables of the same model and length and verify that the connectors are not damaged. • Access the general monitor settings. From the XT Series web interface, select Administrator settings > I/O connections > Monitor > General. From the endpoint's main menu, select Configure > Advanced > I/O connections > Monitor > General. Ensure that the default values are set: - Numbers of Monitors: Auto - Resolution HD1: Auto - Resolution HD2: Auto • In the General screen, check that the detected resolutions of both monitors are identical and corresponding to the expected ones. Figure 181: Detected Resolution • Access the monitor settings. From the XT Series web interface, select Administrator settings > I/O connections > Monitor > Graphic Adjustments. From the endpoint's main menu, select Configure > Advanced > I/O connections > Monitor > Graphic Adjustments. Ensure that the Adjustment Mode is set to Menu, Presentation and all other fields are either set to 0 or are set to identical values. This is not applicable if using a 4K monitor. It is supported only for HD1. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 237 Troubleshooting the Avaya Scopia® XT Series Figure 182: Adjusting the monitor • Check the settings on the third party monitor. These settings vary depending on the monitor vendor and model. These are the most relevant things to check: - The monitor vendor and model should be identical. - The graphic settings, such as backlighting, contrast, sharpness, and color should be identical and ideally they should be the default values. - The movie or cinema mode should be used and not the gaming mode. - Cropping or resizing of the content on the monitors should be disabled. - Any dynamic gain or smart management of the image should be disabled. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 Checking Monitor Image Condition If you suspect that the monitor display aspect ratio and color renderings may not be optimized, you can run a test. You can use the test image to finely tune monitor colors and aspect ratio using the remote control of the monitor provided by the vendor, according to the monitor available options. Solution 1. Navigate to Configure > System Status > Diagnostics > I/O Connections > Monitor > Tests. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 238 Improving Call Video Resolution Figure 183: Monitor Test 2. Click Play to display a test image. The XT Series displays a synthetic pattern image. The image is visible only when the selected camera input is HD1. Figure 184: Synthetic Pattern Image Related links Troubleshooting the Avaya Scopia® XT Series on page 220 Improving Call Video Resolution Problem My call does not perform at the resolution I expected. Remote system resolution limits Solution Make sure the remote system also supports your desired resolution. Remote systems that are limited to 720p or less negotiate lower resolutions with the Avaya Scopia® XT Series. VISCA cable Solution Make sure the VISCA cable is properly connected to the IN RS-232C port of the camera. Make sure that your XT Series has the 1080p license enabled. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 239 Troubleshooting the Avaya Scopia® XT Series Camera Solution Make sure the camera is connected to the HD CAM1 input port of the XT Codec Unit. Control Camera setting The Control Camera setting is not enabled. Solution If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. 1. Access the general camera settings. From the XT Series web interface, select Administrator Settings > I/O connections > Cameras > HD1. From the endpoint's main menu, select Configure > Advanced > I/O connections > Cameras > HD1. Figure 185: Enabling the Control Camera setting from the web interface 2. Make sure that the Control Camera field is set to Yes. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 240 Improving Call Video Resolution 3. From the web interface only, select Save. Receiving resolution The resolution you can receive has not been configured correctly. Solution If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. 1. Access the video settings. From the XT Series web interface, select Administrator Settings > Calls > Preferences > Video. From the endpoint's main menu, select Configure > Advanced > Calls > Preferences > Video. Figure 186: Enabling 1080p 60fps setting 2. Ensure that the 1080 60fps field is set to Yes. 3. From the web interface only, select Save. Insufficient bandwidth Solution Make sure the network connection to the remote endpoint has enough bandwidth. Low bandwidth conditions results in a reduction of resolution at the XT Codec Unit. VISCA Cable Solution Make sure the VISCA cable is connected to the VISCA IN port of the camera. The VISCA cable is part of the cable harness that connects the camera to the XT Codec Unit and is used to control the camera. A common mistake is to connect this cable to VISCA OUT instead of VISCA IN. This prevents the XT Codec Unit from setting the camera to the necessary resolution. For details, see Connecting the PTZ Camera on page 50. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 241 Troubleshooting the Avaya Scopia® XT Series Resolving Problems with Displaying Video Problem You cannot send or receive video during a call. If the Web Video feature is enabled, you can monitor video remotely from the XT Series web interface by selecting More Actions > Web Video: Figure 187: Remotely monitoring your PTZ camera Cause You may experience video problems when calling older endpoints that are not fully compliant with more recent standards, and thus not able to recognize and manage recent video protocols such as HD 1080 (full HD) or Dual Video SIP (BFCP). Note: If you are not sending video, check also that XT Series is not in privacy mode The endpoint administrator must disable specific video codec if there is any compliance issue with older endpoints. If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. 1. Access the video settings. From the XT Series web interface, select Administrator Settings > Calls > Preferences > Video. From the endpoint's main menu, select Configure > Advanced > Calls > Preferences > Video. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 242 Resolving Lip Sync Problem Figure 188: Configuring video settings from the web interface (example) 2. Disable specific video codecs by selecting No from the lists. The video codecs available depend on your XT Series model. 3. From the web interface only, select Save. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 Resolving Lip Sync Problem There is a lack of synchronization between audio and video. One of the optional video devices, an optional camera or a video converter, causes the video delay. Configure lip sync settings. If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. 1. Access the video quality settings. From the XT Series web interface, select Administrator Settings > Calls > Video Quality > General. From the endpoint's main menu, select Configure > Advanced > Calls > Video Quality. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 243 Troubleshooting the Avaya Scopia® XT Series From the endpoint interface From the web interface Figure 189: Configuring lip sync settings 2. Set the fields as described in Table 66: Configuring video quality settings on page 244 Table 66: Configuring video quality settings Field Name Description NetSense Set to Yes to enable NetSense. NetSense is a proprietary Equinox Solution technology which optimizes the video quality according to the available bandwidth to minimize packet loss. As the available bandwidth of a connection varies depending on data traffic, NetSense's sophisticated algorithm dynamically scans the video stream, and then reduces or improves the video resolution to maximize quality with the available bandwidth. Flow Control Set to Yes to send a Flow Control request to the remote endpoint in case of packet loss. It attempts to reduce the speed of data flow to prevent overwhelming one side with too much data. Lip-sync automatic Allows synchronizing audio with video. To have a perfect synchronization between audio and video, you must adjust according to the type of connection. If set to Yes, the system will perform automatic synchronization (highly recommended setting). If set to No, adjust manually by dragging the Delay slider until you obtain the best synchronization. Delay Received audio delay in milliseconds. If Lip-sync automatic is set to No, drag the slider until you obtain the best synchronization. Sharpness Select Yes to enable more definition or video sharpness and alter the bandwidth required to maintain a video resolution (see Setting Call Bandwidth in XT Series on page 144). Select No to prefer more fluidity in motion. Table continues… January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 244 Resolving Camera Issues Field Name Description TMMBR RFC5104 Select Yes to allow a receiver, translator, or mixer to use the Temporary Maximum Media Stream Bit Rate Request (TMMBR, 'timber') to request a sender to limit the maximum bit rate for a media stream to or below, the provided value, without using re-invites. Presentation Sharpness Select Yes to enable presentation sharpness, which is used to specify your preferences for sharpness and motion in the presentation video. Sharpness is measured in units of resolution. Motion is measured in frames per second (fps). Typically, the higher the resolution, the lower the fps. So, there is a trade-off between the sharpness of the image and the fluidity of the movement. Live Video on Presentation Select Yes to optimize the user experience when the DVI input is used to connect an additional live camera, and not a PC. When Live Video on Presentation is enabled, the system performs different optimizations you connect an additional camera instead of a PC. Traffic Shaping You can reduce the impact of a burst of traffic on your network. This option may clash with NetSense and so it is disabled, by default. • Disabled: This is the default. Traffic shaping is not enabled. • High: A strong traffic shaping algorithm is activated by each video encoder to ensure an instantaneous correct bitrate level and avoid data bursts • Medium: A lighter traffic shaping is activated to reach higher frame rates during call and content transitions but instantaneous bitrate should not exceed twice the target bitrate. • Low: Traffic shaping is applied only when frames are much larger than normal. 3. From the web interface only, select Save. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 Resolving Camera Issues The PTZ camera is not working correctly. Cannot see camera output I cannot see the PTZ camera’s output after setting up. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 245 Troubleshooting the Avaya Scopia® XT Series Solution If the Web Video feature is enabled, you can check the camera's output remotely from the Avaya Scopia® XT Series web interface by selecting More Actions > Web Video: Figure 190: Remotely monitoring your PTZ camera Cannot move camera I can see the PTZ camera’s output, but I cannot move the camera. The video source may not be set to the correct camera. Solution 1. Select Control Camera from the Main menu (or from the In-Call menu, during a call) and press ok/menu. 2. Press ok/menu again. 3. Select Video Source. Connectivity Solution Ensure the camera is correctly connected to the system, including the VISCA cable connected to the IN RS-232C connector on the camera. Control Camera setting The Control Camera setting may not be enabled. If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. 1. Access the general camera settings. From the XT Series web interface, select Administrator Settings > I/O connections > Cameras > HD1. From the endpoint's main menu, select Configure > Advanced > I/O connections > Cameras > HD1. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 246 Resolving IP Address Problems Figure 191: Enabling the Control Camera setting 2. Make sure that the Control Camera field is set to Yes. 3. From the web interface only, select Save. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 Resolving IP Address Problems Problem Cannot configure the IP address or the system does not make calls due to network errors. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 247 Troubleshooting the Avaya Scopia® XT Series Cannot configure the IP address Solution • Assign a valid IP address to the system on GLAN1 Advanced IP Address Settings on page 133). or GLAN2 (see Configuring • If the warning icon for no network connection appears and the system displays 0.0.0.0 as its assigned IP address, the system is not connected to network or has an invalid IP address (for details on viewing the system's IP address, see Viewing System Information for Customer Support on page 227). • Make sure the GLAN cable is connected properly at both ends: to the network socket and to the GLAN1 port of the XT Codec Unit. If the GLAN2 port is enabled and in use, check that it is properly connected. • If the system has a static IP address, verify it does not clash with another device on the network. • The system is capable of detecting IP/MAC address conflicts in a network. The conflict occurs with static IP addresses if another device on your network has the same fixed address, or with dynamic IP addresses due to a DHCP server problem. If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. 1. From the endpoint's main menu, select Configure > Quick Setup. 2. Press Next several times until the Configure TCP/IP screen appears. Figure 192: Configuring IP address 3. Enter the IP address. 4. Select Next. 5. Select Done. No calls due to network error The system does not make calls due to a network error. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 248 Cannot Control with Keyboard and Mouse The network is based on IPv6 and the endpoint is configured to support only IPv4. Enable the endpoint to support IPv6. If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. 1. Access the general network settings. From the XT Series web interface, select Administrator settings > Networks > Preferences > General. From the endpoint's main menu, select Configure > Advanced > Networks > Preferences > General. Figure 193: Setting network preferences 2. Set the Use IPv6 field to Yes. 3. From the web interface only, select Save. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 Cannot Control with Keyboard and Mouse Problem You cannot control the endpoint with your keyboard and mouse due to a failure to connect to Avaya Scopia® XT Control, indicated by the icon. This issue applies to the XT Executive 240 only, configured as personal or shared executive endpoint. You can also check the Avaya Scopia® XT Control connection status in the XT Executive web interface, from the home page: Figure 194: Monitoring the status from the web interface January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 249 Troubleshooting the Avaya Scopia® XT Series Not connect to network Your computer or XT Series is not connected to the network. Solution Your DVI cable is not connected properly to the XT Executive. Verify that your computer is connected to the XT Executive properly, as described in Connecting a Computer to the XT Series on page 67. 1. Verify that your computer is connected to the network. 2. Verify that your XT Series is connected to the network by checking that the cables are connected correctly (see Setting Up the XT Series Hardware on page 43). Another computer already connected Another computer is already connected to the XT Executive. Solution Verify that only your computer is connected by checking the XT Series web interface. Authentication required If using the XT Executive as a room endpoint, the computer must be authenticated with Avaya Scopia® XT Control each time it is connected. The icon indicates that authentication is required. Solution Connect to Avaya Scopia® XT Control as described in User Guide for XT Series. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 Resolving Problems Viewing Computer Content Problem I cannot share a presentation from my computer or view its content. Solution • Make sure the VGA/DVI cable is properly connected between the PC and the XT Codec Unit (see Connecting a Computer to the XT Series on page 67). • Verify the computer's output resolution is supported by the XT Series (see Connecting a Computer to the XT Series on page 67). Related links Troubleshooting the Avaya Scopia® XT Series on page 220 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 250 Resolving XT Remote Control Unit Problems Resolving XT Remote Control Unit Problems Problem The XT Remote Control Unit does not function. Low battery power Solution Replace the battery, as described in Avaya Scopia® XT Series Installation Guide. When the XT Remote Control Unit's battery power is low, an icon appears in the system menus letting you know that you should replace the battery: • Half-charged Battery • Low Battery XT Remote Control Unit code Solution If the battery power is not low, configure the XT Remote Control Unit code on the XT Codec Unit to the same number that it is set on the XT Remote Control Unit, as described in Pairing an XT Remote Control Unit on page 76). If you still experience problems, reconfigure the XT Remote Control Unit code to be a number between 01-04, inclusive. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 Resolving download problems Problem You cannot download the Avaya Scopia® XT Control installation package. Cause The Yosemite (or higher) operating system does not allow you to download packages obtained from outside of the Apple Mac Applications store. Solution 1. On your Mac, use the Finder tool to locate the application that you want to open. Do not use Launchpad to locate the application. 2. Press Control and click the application icon. 3. From the Shortcut menu, select Open. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 251 Troubleshooting the Avaya Scopia® XT Series The application is saved as a security exception. You can open it in future by double-clicking it, as you would any registered application. Solution 1. After the application fails to run, navigate to System Settings > Security and Privacy. 2. Run the last blocked application. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 USB Software Upgrade Failure The software upgrade from the USB drive fails. Firstly, verify that a password has not been set for the software upgrade. Secondly, ensure that your upgrade path is supported. Beginning with this release, the XT Series only accepts verified signed software packages. To downgrade the XT Series to a previous version, you must manually disable the verification. In recovery mode, you cannot upgrade an XT Series using an unsigned package. You must use a signed package to upgrade the XT Series in recovery mode, then disable the verification and use the unsigned package in normal mode. Table 67: Supported Combinations with Signed/Unsigned Packages XT Mode Recovery Mode Normal Mode Upgrade done by: PC/Management USB PC/Management USB/AT/WEB A signed package: 9.0 or higher Accepted XT >= 9.0: Accepted Accepted XT >= 9.0: Accepted XT < 9.0: Not accepted An unsigned package (lower than 8.3 or with a _U suffix) XT < 9.0: Not accepted XT <= 8.3.x: Accepted XT <= 8.3.x: Accepted XT >= 9.0: Not accepted XT >= 9.0: Not accepted7 Send the log file to your local customer support representative. 1. Remove the USB drive from the USB port of the Avaya Scopia® XT Series 2. Connect the USB drive to a computer. 3. Locate the upgrade.log file on the flash drive. 4. Send the log file to your local customer service representative. 7 *By default, the unsigned software package is not accepted. You can force the system to accept an unsigned package by setting “Verify Signature” to No. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 252 Restoring Default User Settings Related links Troubleshooting the Avaya Scopia® XT Series on page 220 Restoring Default User Settings About this task This procedure explains how to restore the default settings if necessary. You can do this from the endpoint itself only. Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Enabling Advanced Maintenance on the XT Series on page 129. Procedure 1. From the endpoint's main menu, select Configure > Advanced > Utilities > Restore System > Factory Defaults. Figure 195: Restoring factory default settings 2. Confirm you want to remove all configurations. The default settings are restored. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 Resolving Screen Link Resolution Problems Condition I cannot change the screen resolution. Cause In this Scopia Desktop Client, you cannot change the screen resolution while Screen Link is active. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 253 Troubleshooting the Avaya Scopia® XT Series Solution 1. Stop Screen Link. 2. Change the resolution. 3. Restart Screen Link. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 Resolving Screen Link Network Connectivity Condition Screen Link is not working due to network connectivity issues. Cause There may be no direct connectivity between the computer and the XT Series. Solution 1. Ensure that the computer can reach the selected XT Series by the IP address, using HTTPS (port 443/TCP). 2. Ensure that the computer can reach the selected XT Series by the IP address, using RTPS (port 8554/TCP). 3. Open port 8854 on the computer to ensure incoming connections between the computer and the XT Series. If this port is not open, you may receive a Windows Security Alert error message. Click Allow Access if you receive this error message. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 Resolving Acoustic Pairing Problems Condition During Screen Link and/or Mobile Link, the sound volume is too low. Cause The level of acoustic pairing may be too low. XT Series. January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 254 Testing Acoustic Pairing Solution 1. Ensure that your location meets each of these requirements: • You must be in a quiet room. For example, if there are loud ultrasonic devices present, such as fans, the room may be unsuitable. • Your laptop must be on the same table as the XT Series Microphone Pod. • The distance between your laptop and the Microphone Pod must be less than 1.5 meters from a 3–way pod and 1 meter away from a 1–way pod. • There must be no relevant obstacles between your laptop and the Microphone Pod. • You must not use the XTE240 embedded camera. Add a Microphone Pod or connect the XT Series manually. 2. Ensure that the XT Series can detect the sound: • The sound may be being generated by the Scopia Desktop Client in the headset earphones. In this case, the XT Series cannot detect the sound. Manually pair the XT Series with the client, specifying the IP address. • Adjust the volume in the Scopia Desktop Client. Right-click on the Scopia Desktop Client icon in the System Tray bar. Navigate to Settings > Advanced. Scroll down to Screen/ Mobile Link and increase the volume to 70%-80%. Click OK. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 Testing Acoustic Pairing Condition If you suspect that acoustic pairing is not working due to interference from ambient sounds, you can run a test. Solution 1. Navigate to Configure > System Status > Diagnostics > I/O Connections > Audio > Tests. 2. Check the level of sonic performance when you are not generating acoustic signals for pairing. The performance meter should be very low or not present at all. 3. Check the level of sonic performance when you are generating acoustic signals for pairing. The performance meter should be very high, displaying a full blue bar. 4. Adjust the volume on the Scopia Desktop Client and run the test again. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 255 Troubleshooting the Avaya Scopia® XT Series Ending Mobile Link Condition There are a number of limitations when you are ending Mobile Link and restoring audio and video back to the Scopia Desktop Client. • The XT Series is not disconnected from the meeting. You must disconnect it manually, using the remote control or the Scopia Desktop Client moderator feature. • The audio microphone and speakers remain muted. You must manually reactivate them. Note: On Scopia Desktop Client, do not close the Mobile Link menu while the Mac is searching for XT Series endpoints. Related links Troubleshooting the Avaya Scopia® XT Series on page 220 January 2017 Avaya Scopia® XT Series Deployment Guide Comments on this document? [email protected] 256