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epServices for premium performance
Biological Shakers Value of Service
With epServices we are committed to providing sincere, reliable
A 2-year labor and a 3-year parts warranty comes with Eppendorf
services and tools to help you maintain premium performance
Innova® Shakers. A 2-year labor and parts warranty comes with
of our instruments and your applications.
Eppendorf I-Series and Excella Series Shakers. Choose an Extended Warranty, Advantage OS, Essential Check, Advanced Maintenance,
Preventive Maintenance
Premium Service, Certification Services or Flat Fee Repair to ensure
Preventive Maintenance (PM) is aimed at the prevention
optimal performance of the instrument and to keep the system
of unexpected downtimes through routine maintenance
running smoothly for years to come. Or extend the labor warranty
and early detection of problems. We recommend that all
for the Innova shaker for 1-year by purchasing our additional labor
Eppendorf products have an annual Preventive Maintenance.
only warranty. Essential Check Premium Service
> Check of all fundamental functions of the product
> Complete maintenance and repair service agreement solution
> Visual inspection of equipment housing
> Advanced Maintenance Service
> Visual inspection and check of accessories
> All parts, labor, and travel fees covered during contract period
> Performance of system test run
> May be purchased in 1-year increments or for multiple years
> Functional evaluation of electronic display, software version
and systems > Upgrades products serviced in house to on-site service
and memory storage > Validation and adjustment of operating parameters to Eppendorf specifications
Certification Services (IQ/OQ) Installation Qualification & Operational Qualification services assure
Advanced Maintenance
that instrumentation is installed and running according to manufacturer
> Preventive Maintenance service beyond Essential
specifications. IQ/OQ documentation is supplied to help prepare for
Check to meet manufacturer specifications
quality and regulatory audits. Travel is included for IQ/OQ services, but
> Cleaning of housing and accessories
is not included with OQ. This is a one time event. The warranty period
> Visual inspection and cleaning of internal parts
for the instrument will begin once the IQ/OQ is complete or 30 days after shipment, whichever is first.
and assemblies > Functional evaluation of sensors (where applicable) > Temperature verification and calibration (if required) > Software Updates (if required)
Eppendorf systems out of warranty or that have a lapse in service coverage will require a Preventive Maintenance prior to agreement acceptance.
Biological Shaker Performance Plans Performance Plans
ESSENTIAL CHECK 0082080003
ADVANCED MAINTENANCE 0082080004
Catalog No. for Group 3 – Incubated shakers with refrigeration Catalog No. for Group 1 – Open air shakers Catalog No. for Group 2 – Incubated shakers Catalog No. for Group 4 – Industrial shakers (Innova 5000) External Checks and Maintenance Check installation environment Check electrical/gas2 supply and fittings Check condition/operation of any door/ lid open sensors Check security of doors/lids, handles, door struts2 and hinges Internal Equipment and Fittings Check security of shaker mechanism; lubricate non-sealed bearings, as appropriate2 Check shaker drive motor Check condition of shaker drive belt; adjust belt tension as necessary Clean and check condenser2 Validation and Metrology Validation and adjustment of operating parameters to within Eppendorf specifications Documentation
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PREMIUM SERVICE 0082080005
Installation Qualification (IQ) 0082080007
Operational Qualification (OQ) 0082080008
0082080014 0082080024 0082080034
00820800151 0082080025 0082080035
0082080017 0082080027 0082080037
0082080018 0082080028 0082080038
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n n Issue preventive maintenance Check List (signed document) n Dated service sticker fixed to shaker to confirm Eppendorf n n n n service n Provide IQ Report and Certificate Provide OQ Report and Certificate Supporting Information Travel not included not included included included Time/Labor included included included included Additional parts not included not included included not included Additional catalog numbers for combined Installation and Operational Qualification (IQ/OQ) services are listed below. Travel, time, and labor are included. Additional parts are not included. >> Group 3: 0082080009 >> Group 1: 0082080019 >> Group 2: 0082080029 >> Group 4: 0082080039 1 2 3
All Premium Service, unless technically impossible is performed on-site. Where feature is present. The detailed certification service contents are listed in the OQ report.
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Additional Service Products Biological Shaker Performance Plans
Advantage OS
Biological shakers are essential to cell culture applications and are
An easy-to-use value packaged service option to help plan in advance
required to be in continuous use for years. Relatively small, short-term
and protect the system. Advantage OS provides parts, labor, and travel
variations in shaker operation can significantly influence culturing
for 2 visits; an Advanced Maintenance and a single repair visit within
outcomes, with negative effects on yields and/or cell expression.
the year.
Eppendorf’s Biological Shaker Performance Plans ensure consistent, reliable shaker performance to manufacturer specifications after years
Both visits can be for repair needs, but only 1 of the visits may be for
of wear and tear. Biological Shaker Performance Plans include a choice
an Advanced Maintenance. If both visits are utilized before the year term
of Preventive Maintenance protocols which are designed to check and
of this agreement, early renewal is an option or a 10 % parts and labor
validate stable shaker performance.
discount will be in place for additional services as needed.
These protocols review all control parameters of the shaker and ensure everything is working as good as new. Installation Qualification (IQ) and Operational Qualification (OQ) certification services ensure Quality Management requirements are fulfilled, providing qualified assurance that the biological shaker is functioning correctly, in accordance with
Field Service Only Advantage OS Group 2 Group 3 Group 4
Catalog No. 901513570 901513572 901513574
manufacturer specifications. Shaker groups Group 1 Group 2 Group 3 Group 4
Includes Open air shakers Incubated shakers and water baths Incubated shakers with refrigeration Industrial shakers (Innova 5000)
Flat Fee Repair An easy to use value packaged Service Center option when a repair is needed for systems not covered under a warranty or other performance plans. For a single fee we will repair the instrument, complete an Advanced Maintenance, repair anything else we find, plus include a full year warranty on the entire instrument, not just the repair. Instrument
Extended Warranty
return shipment is included.
We offer an Extended Warranty plan to protect customer investments after the warranty period for unexpected downtime. Preventive
> Flat Fee Repair must be purchased prior to evaluation
Maintenance, customer installed components and consumables are
> Service center will determine if the unit is repairable, if
not included. An Extended Warranty can be purchased during the
it is deemed beyond repair, alternatives may be offered
warranty period. Instruments that are no longer under warranty require a Preventive Maintenance (Advanced Maintenance) evaluation before an Extended Warranty can be purchased. May be purchased in 1-year increments or for multiple years and systems. Extended Warranty Group 1 Group 2 Group 3 Group 4
Catalog No. 901513560 901513562 901513564 901513566
Service Center Only Flat Fee Repair Service Group 1
Catalog No. 901513568
Labor Only Warranty (Innova Only) 1-year additional LABOR ONLY coverage for Innova shakers. Provides a full, initial 3-year parts and 3-year labor warranty on new instruments (must be purchased at the same time as the shaker). Labor Only Warranty Innova shakers
Catalog No. LABOR1-SHKR
Eppendorf North America, Inc. Phone: 800-645-3050 Email:
[email protected]
Eppendorf Canada Ltd. Phone: 800-263-8715 Email:
[email protected]
www.eppendorf.com 067.C1.0115.B.US.17 © 2017 Eppendorf AG. Eppendorf® is a registered trademark of Eppendorf AG. Innova® is a registered trademark of Eppendorf, Inc. Product appearance, specifications, and/or prices are subject to change without notice.
