Easy Deployment Manager™ (edm™)

Transcript

Easy Deployment Manager™ (EDM™) ▌ User’s Guide Copyright © 2010 Samsung Electronics Co., Ltd. All rights reserved. This admin guide is provided for information purposes only. All information included herein is subject to change without any notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this admin guide. • • • • EDM™, SmarThru™, and SyncThru™ are trademarks of Samsung Electronics Co., Ltd Samsung and Samsung logo are trademarks of Samsung Electronics Co., Ltd. Microsoft, Windows, Internet Explorer and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. All other brand, product and company names herein may be the trademarks of their respective owners. REV. 2.00 Copyright_ 2 Contents SYSTEM REQUIREMENTS INTRODUCTION Layout Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 PACKAGE CUSTOMIZATION Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Creating an Installation Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Modifying an Installation Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 REMOTE INSTALLATION Creating Client Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modifying Client Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deleting a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deploying Packages to Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 38 42 43 AD DEPLOYMENT Deploying Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 DRIVER POLICY DEPLOYMENT Configuring Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Remote Installation Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Remote Installation Error Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Contents_ 3 System Requirements 1. The following are the system requirements for running Easy Deployment Manager: REQUIREMENTS (RECOMMENDED) OPERATING SYSTEM CPU RAM FREE HD SPACE Windows® XP Service Pack 2 or higher Intel® Pentium® III 933MHz (Pentium 4 1GHz) 128 MB (256 MB) 1.5 GB Windows® Server 2003 Intel® Pentium® III 933MHz (Pentium 4 1GHz) 128 MB (512 MB) 1.25 GB - 2 GB Windows® Server 2008 Intel® Pentium® 4 1GHz (Pentium 4 2GHz) 512 MB (2048 MB) 10 GB Windows® Vista Intel® Pentium® 4 3GHz 512 MB (1024 MB) 15 GB Windows 7 Intel Pentium 4 1GHz 32-bit or 64-bit processor or higher 1 GB (2 GB) 16 GB Windows® Server 2008 R2 Intel® Pentium® 4 1GHz (x86) or 1.4GHz (x64) processors (2GHz or faster) 512 MB (2048 MB) 10 GB ® ® ® Internet Explorer® 6.0 or higher is the minimum requirement for all Windows® operating systems. Only users who have Domain Administrator rights can use Easy Deployment Manager. System Requirements_ 4 System Requirements_ 5 Introduction 2. Samsung provides convenient installation methods useful for administrators. Using Easy Deployment Manager, administrators can remotely install device drivers to multiple client computers. Administrators can also make their own installation packages for distribution. Installation packages can consist of applications (e.g., SmartPanel) and/or driver configuration files. These installation packages are packaged as MSI files or self-extracting EXE files prior to distribution (using Package Customization) or during remote installation (using Remote Installation or AD Deployment). Layout Overview This section describes the layout and button functionalities of the main screen. NO. ITEM DESCRIPTION 1 Package Customization Opens the Packace Customization function to create or modify distributable self-extracting EXE or MSI setup packages. The packages can then be sent to multiple client PCs by using either Remote Installation or the AD Deployment function. 2 Remote Installation Opens the Remote Installation function to send setup packages to multiple client PCs in the domain. Client PCs that have the same installation configuration can be grouped together and sent the package at the same time. 3 AD Deployment Opens the AD (Active Directory) Deployment function to send setup packages to multiple groups in the domain. Client PCs receive setup packages through the group policy for their selected group. 4 Driver Policy Deployment Opens Driver Policy Deployment to apply a changed printer driver’s configuration to multiple clients through AD (Active Directory) Deployment or Remote Installation, or the configuration can be saved as an executable file to be deployed though the infra-system via FTP, web server, etc. Introduction_ 6 NO. ITEM DESCRIPTION 5 Description The description area displays a brief description of each function when the mouse passes over it. 6 Deployment History Opens the Deployment Report window. Previous deployments can be reviewed in this window. Exit Button Closes Easy Deployment Manager. Will open a window to confirm closing the application. Introduction_ 7 Package Customization 3. Overview The Package Customization function allows administrators to create customized installation packages with the desired installation and driver settings. Drivers and/or applications to be installed, assigned printers, sharing options, etc can all be defined in the installation packages. The administrator can disable/enable or change default values for driver settings according to the company’s policy. Creating an Installation Package The created installation package can be distributed as a single self-extraction EXE package to clients through file servers or special distribution servers, or as an MSI file. Follow these steps to create an installation package: 1. Click on Package Customization. The “Create or modify software package” window opens. 2. Select the “Create” radio button and search for applications/drivers to include in the package. The administrator should specify the root folder of the Samsung printer's product CD or driver folder that includes the driver files; otherwise, an error message may be received. You should select “Modify” to modify a package such as the Samsung Universal Print Driver that can be downloaded from the web site. 3. Click on Next. If you need to make changes to previous selections, click on Back. Package Customization_ 8 4. Select the items to be included in the package. 5. Click on Next. If you need to make changes to previous selections, click on Back. The “Configure Printer Driver” screen opens. The Configure button only appears if the selected printer driver provides the driver configuration feature. Samsung Universal Print Driver 2.02.03 or higher offers this feature Package Customization_ 9 ITEM DESCRIPTION Printer Driver Shows the drivers that are included in the package. Configuration Status Displays whether or not the driver has been modified (“Configured” or “Not Configured’). Configure Click on this button to make changes to the driver’s settings. See “Configuring Drivers.” Reset Button Resets the drivers to their original settings. 6. Make any necessary changes to the drivers’ settings. 7. Click on Next. If you need to make changes to previous selections, click on Back. The “Set Silent Installation mode” screen appears. 8. Select whether or not to use silent installation for the package by checking or not checking the “Set Silent Mode” checkbox. Silent installation mode means that the package will be installed without any user notification or interference. For INF packages, the option is always selected. Package Customization_ 10 9. Select how the printer is connected to your machine: locally through a USB port or via the network. If the printer is a local printer, continue on to step 10; if the printer is a network printer, go to step 11. 10. For a locally connected printer, follow these substeps: a. Select “Use a local printer connected on the client PC.” Click on Next. Package Customization_ 11 If Silent Installation mode is turned on the “Set Printer Drivers” window opens. ITEM DESCRIPTION Printer Name Displays the printer’s name. Share Displays whether the printer is shared on the network. Default Printer Displays whether this is the computer’s default printer. Apply Button Click this button to apply the changes made. Printer Name Use to enter the printer’s name. Select the “Set this printer as default” checkbox to set the printer as the computer’s default printer. Share Printer Name Use to enter the printer’s name to display on the network. Select the “Share this printer” checkbox to enable network sharing of the printer. b. Click on Next. Package Customization_ 12 The “Configure the package file settings” window opens. ITEM DESCRIPTION File Type Selects the type of package to create: an MSI file or a self-extracting EXE file. File Path The path where the package is to be saved. Description A brief description of the package. c. Configure the package’s settings. d. Click on Next. Package Customization_ 13 The “Summary” window containing a summary of the package’s details will open. e. Click on Next. The “Create the software package” screen appears. Package Customization_ 14 Once packaging in finished, the “Packaging Completed” screen appears f. Select whether or not you want to open the package folder and click on Next. The package is now ready to be deployed. g. Skip to step 12. 11. Select “Search network printers.” Package Customization_ 15 a. Select your search option. ITEM DESCRIPTION Search network printers automatically Select this option to search the entire network for any connected printers. Specify a network printer by host name or IP address Select this option if you want to search for one printer by its host name or IP address. Select the “Check if you want to select a specified network printer without searching” checkbox if you don’t need to verify that the printer is on the network. Specify the IP address range (IPv4 only) Select this option to search within a specified range of IP addresses for printers. b. Click on Next. Package Customization_ 16 If no printers are found on the network, the following screen will appear: You can search again, view the help documentation, or go back and change your selection by using the respective buttons. You may also get the following screen displaying a firewall warning: Package Customization_ 17 If multiple printers are detected, the “Printers Found” screen will appear. ITEM DESCRIPTION Printer Name The list of printers found on the network. Model Name The printer’s model. Port The printer’s IP address. Location The printer’s physical location MAC Address The printer’s MAC address. Show all found network printers Select this option if you want to display all printers found on the network. If this isn’t selected, only filtered network printers are displayed. For example, if a specific model’s CD is selected, only those models found on the network will be displayed. Search again Button Click on this button to refresh the printer list. c. Select a printer to use. d. Click on Next. Package Customization_ 18 The “Printer Confirmation” window appears. e. Confirm the printer and click on Next. The “Configure the package file settings” window opens. Package Customization_ 19 ITEM DESCRIPTION File Type Selects the type of package to create: an MSI file or a self-extracting EXE file. File Path The path where the package is to be saved. Description A brief description of the package. f. Configure the package’s settings. g. Click on Next. The “Summary” window containing a summary of the package’s details will open. h. Click on Next. Package Customization_ 20 The “Create the software package” screen appears. Once packaging in finished, the “Packaging Completed” screen appears i. Select whether or not you want to open the package folder and click on Next. The package is now ready to be deployed. Package Customization_ 21 Modifying an Installation Package Package Customization also provides administrators with the ability to modify installation packages that have already been created. Follow these steps to modify an installation package: 1. Click on Package Customization. 2. Select “Modify” and the package to be modified. 3. Click on Next. If you need to make changes to previous selections, click on Back. Wait while the package loads. Package Customization_ 22 4. Make changes to the package. 5. Click on Next. If you need to make changes to previous selections, click on Back. 6. Select how the printer is connected to your machine: locally through a USB port or via the network. If the printer is a local printer, continue on to step 7; if the printer is a network printer, go to step 8. 7. For a locally connected printer, follow these substeps: Package Customization_ 23 a. Select “Use a local printer connected on the PC.” The “Configure the package file settings” window opens. ITEM DESCRIPTION File Type Selects the type of package to create: an MSI file or a self-extracting EXE file. File Path The path where the package is to be saved. Description A brief description of the package. b. Configure the package’s settings. c. Click on Next. Package Customization_ 24 The “Summary” window containing a summary of the package’s details will open. d. Click on Next. The “Create the software package” screen appears. Package Customization_ 25 Once packaging in finished, the “Packaging Completed” screen appears. e. Select whether or not you want to open the package folder and click on Next. The package is now ready to be deployed. 8. Select “Search network printers.” a. Select your search option. Package Customization_ 26 ITEM DESCRIPTION Search network printers automatically Select this option to search the entire network for any connected printers. Specify a network printer by host name or IP address Select this option if you want to search for one printer by its host name or IP address. Select the “Check if you want to select a specified network printer without searching” checkbox if you don’t need to verify that the printer is on the network. Specify the IP address range (IPv4 only) Select this option to search within a specified range of IP addresses for printers. b. Click on Next. If no printers are found on the network, the following screen will appear: You can search again, view an animated help guide, or go back and change your selection by using the respective buttons. Package Customization_ 27 You may also get the following screen displaying a firewall warning: If printers are detected, the “Printers Found” screen will appear. Package Customization_ 28 ITEM DESCRIPTION Printer Name The list of printers found on the network. Model Name The printer’s model. Port The printer’s IP address. Location The printer’s physical location MAC Address The printer’s MAC address. Show all found network printers Select this option if you want to display all printers found on the network. If this isn’t selected, only filtered network printers are displayed. For example, if a specific model’s CD is selected, only those models found on the network will be displayed. Search again button Click on this button to refresh the printer list. c. Select a printer to use. d. Click on Next. The “Confirm Printer Connection” window appears. e. Confirm the printer and click on Next. Package Customization_ 29 The “Configure the package file settings” window opens. ITEM DESCRIPTION File Type Selects the type of package to create: an MSI file or a self-extracting EXE file. File Path The path where the package is to be saved. Description A brief description of the package. f. Configure the package’s settings. g. Click on Next. Package Customization_ 30 The “Summary” window containing a summary of the package’s details will open. h. Click on Next. The “Create the software package” screen appears. Package Customization_ 31 Once packaging in finished, the “Packaging Completed” screen appears i. Select whether or not you want to open the package folder and click on Next. The package is now ready to be deployed. Package Customization_ 32 Package Customization_ 33 Remote Installation 4. Remote Installation provides the domain administrator with the ability to install drivers and applications on remote client PCs. The deployment of packages using this button requires that client PCs be in “groups.” The PCs in each group can then receive the same installation package at once. Creating Client Groups Groups are used to combine client PCs that need the same installation packages. Follow these steps to create a client group: 1. Click on Remote Installation. 2. Click on New Group. Remote Installation_ 34 3. Log on to the domain as an administrator then click on Next. 4. Add clients to the new group. Remote Installation_ 35 Maximum of 50 clients per group. 5. Click on Next. 6. Select the packages to be sent to the group’s client computers. Remote Installation_ 36 You can create a new package (see “Creating an Installation Package”) or add an existing package. 7. Confirm the group’s information and where the information will be saved. Remote Installation_ 37 8. Click on Next. If any changes need to be made, click on Back. 9. You may at this point add more groups to the distribution list. 10. The packages will start to be sent to the selected group’s client computers. Modifying Client Groups Groups are used to combine client PCs that need the same installation packages. Follow these steps to modify a previously created client group: 1. Click on Remote Installation Remote Installation_ 38 2. Select the group to modify and click on Edit Group. 3. Log on to the domain as an administrator then click on Next. 4. Make any changes necessary to the group. Remote Installation_ 39 Maximum of 50 clients per group. 5. Click on Next. 6. Select the packages to be sent to the group’s client computers. Remote Installation_ 40 You can create a new package (see “Creating an Installation Package”) or add an existing package. 7. Click on Next. 8. Confirm the group’s information and where the information will be saved. Remote Installation_ 41 9. Click on Next. If any changes need to be made, click on Back. 10. The packages will start to be sent to the selected group’s client computers. Deleting a Group If a group is no longer needed, follow these steps to delete the group: 1. Click on Remote Installation Remote Installation_ 42 2. Select the group to delete and click on Delete Group. The group will be removed from the group list. Deploying Packages to Groups To send packages to groups that have already been created, follow these steps: 1. Click on Remote Installation Remote Installation_ 43 2. Select the group from the list and click on Next. 3. Add clients to the group if necessary. 4. Click on Next. Remote Installation_ 44 5. Select the package to deploy. 6. Click on Next. 7. Confirm the group and package information and where to save the information. Remote Installation_ 45 8. Click on Next. 9. Confirm the information again and click on Back if any changes need to be made. 10. Click on Next. The packages will begin being sent to the selected PCs. Remote Installation_ 46 Remote Installation_ 47 AD Deployment 5. AD Deployment (Active Directory Deployment) is used to send installation packages to the domain. Pre-configured settings can be deployed as software to all PCs in the domain and are applied based on the “group policy.” It is recommended to run Easy Deployment Manager from the PC that is logged in with Domain Administrator rights; otherwise, use “RunAs”. Deploying Packages To deploy packages by using AD Deployment, follow these steps: 1. Click on AD Deployment. 2. Log on to the domain. AD Deployment_ 48 3. Select the packages to be deployed. If new packages need to be created, click on New Packages and see “Creating an Installation Package.” 4. Click on Next. If any changes need to be made to previous selections, click on Back. 5. Set the deployment settings. AD Deployment_ 49 ITEM DESCRIPTION Group Policy Name The group policy’s name. Software Name The name of the software. Default package location The shared path to which the software will be uploaded. Uninstall this application when it falls out of the scope of management Select this option to remove the application to be removed when users log on, when computers start up, or if they move to a site, domain, or organizational unit for which the application is not deployed. Select Organizational Units This list displays your domain’s Active Directory containers.Select the organizational unit to where the package will be deployed. “Organizational units” are Active Directory containers into which you can place users, groups, computers, and other organizational units. 6. Click on Next. If any changes need to be made to previous selections, click on Back. 7. Confirm the settings. 8. Click on Next. If any changes need to be made to previous selections, click on Back. The package files will be created and deployed via Active Directory. AD Deployment_ 50 AD Deployment_ 51 Driver Policy Deployment 6. The Driver Policy Deployment is used to configure printer drivers and change the configuration of installed printers. Configuring Drivers To configure a driver’s settings using the Driver Policy Deployment, follow these steps: 1. Click on Driver Policy Deployment. The “Configure Printer Driver” window will open. 2. Select the driver to be configured by clicking on “Configure.” ITEM DESCRIPTION Printer Driver Shows the drivers that are included in the package. Configuration Status Displays whether or not the driver has been modified (“Configured” or “Not Configured’). Configure Button Click on this button to make changes to the driver’s settings. See Configuring Drivers. Reset Button Resets the drivers to their original settings. 3. Click on Next. Driver Policy Deployment_ 52 The “Options” window will open. 4. Make any necessary changes to the printer’s driver settings by selecting tabs. This screen will show features that are common for Samsung printer drivers. If a particular model does not support a feature, it will be ignored. “Lock”ing a setting will prevent users from making changes to that particular option. 5. Click on OK when finished. 6. Choose to save the policy to a file and select the distribution method:either through Remote Installation or AD Deployment. ITEM DESCRIPTION Save the printer driver policy to a file Selecting this option will enable the Save as file button. Select a method for deploying the printer driver policy Selecting this option will activate the options for distribution methods. Driver Policy Deployment_ 53 ITEM Through Active Directory DESCRIPTION Selecting this option will distribute the driver configuration as a “Group Policy.” The deployed “Group Policy” will be applied when users login. It is recommended to run Easy Deployment Manager from the PC that is logged in with Domain Administrator rights; otherwise, use “RunAs”. Using Remote Installation Selecting this option will distribute the driver configuration by using remote installation. Save as File Clicking on this button will save the settings as a self-extracting EXE file. This file can be deployed by the administrator to a web site or an internal deployment system. Upon execution, the EXE file apply the changed driver settings to the Samsung printer driver. 7. Click on Next. If you selected “Through Active Directory,” see “Deploying Packages”; if you selected “Using Remote Installation,” see “Deploying Packages to Groups”. Driver Policy Deployment_ 54 Driver Policy Deployment_ 55 FAQs This section contains frequently asked questions from users. Remote Installation Questions The following are questions related to Remote Installation: QUESTION/PROBLEM ANSWER Client computers are not listed in the list when logging on as a domain Primary DNS addresses for all client computers should be specified as your domain server. If the client computer is turned off, turn it on. "Cannot access" error message appears during domain remote installation. Check if the C: drive folder is shared. The C: drive folder should be shared as “C$” to access remote client computers. When I execute the customized installer package, the welcome dialog appears and I need to select the options again. If you want to install in silent mode, check the "Install the package as silent mode" check box in the “Summary” window. Remote Installation Error Log Messages The following are error log messages that may be received while using Remote Installation: MESSAGE Connection Error MEANING Unable to bind the socket. [Port number:...] SUGGESTED SOLUTIONS Restart the client computer. Unable to listen the socket. [Port number:..] Unable to connect to the client computer. Client computer's socket is closed. Setup Error Unable to access the default shared folder (C$) in the client computer. • • Check if the C: drive folder is shared as C$. Check if you can remotely access the client computer’s C$ folder through a network browser. Unable to copy service files. Check if you can remotely access the client computer’s C$ folder through a network browser. Unable to start the service on the client computer. • • Check whether the RMInstallService program is running from Services. Windows Start > Control Panel > Administrative Tools > Services If RMInstallService is stopped, restart it and try remote installation again. If you can’t restart RMInstallService, reboot the client computer and try remote installation again. Unable to create thread for monitoring. Restart the client computer. Unable to share folder on client computer. Check if the shared folder in the client computer can be shared with full control. Unable to copy Installation files. Unable to execute the setup file normally. • • _ 56 Check if the same model’s installer is running. Check if the installer is waiting for user input. MESSAGE Unable to get profile MEANING N/A SUGGESTED SOLUTIONS Check if the client computer’s environment is supported for installation. OS not supported Internet Explorer not supported MSXML not supported Insufficient free space Not Administrator _ 57