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The ideal communication solution for medium-sized companies, service providers, and freelancers
elmeg hybird 300/600
Teldat bintec - elmeg
elmeg hybird: Equipped to meet the demands of tomorrow, today. Teldat‘s innovative elmeg hybird 300 and 600 systems are shaping the future with powerful hybrid communications technology made in Germany. Businesses can easily expand these VoIP telephone systems with proven analog or ISDN technology (S0 internal or external, Up0) as well as a range of additional IT components from Teldat. elmeg hybird solutions offer a remarkably flexible modular design that allows you to efficiently manage the system and expand it to meet your specific needs. The elmeg hybird range has achieved a symbiosis of IT and telecommunications technology to migrate your office communications to VoIP, the standard telephony of the future. The new elmeg hybird VoIP hybrid system is a true communications center, performing all the tasks expected of a business telephone system.
A high development priority for Teldat was safeguarding your investments by ensuring existing infrastructure and equipment such as telephones and external applications can continue to be used. The elmeg hybird was developed as a pure IP telephone system based on our convergent software platform. Hybird stands for seamless integration of advanced IP technology with conventional equipment and support for the corresponding open standards. Thanks to the modules available for the system, it can easily be configured as a conventional telephone system using proven technology without sacrificing forward compatibility. Centralized, unified, and easy-to-use configuration tools provide excellent usability and simple administration. Teldat DIME manager is the universal tool that handles the administration and configuration of all the components in the system. The Configuration Interface (FCI) allows administrators to configure Teldat products through a single, consistent Web interface. The convenient user portal gives your staff the opportunity to make individual settings for important features themselves such as call forwarding and configuring the system telephone.
How you benefit: Customizable professional business communications solutions such as the elmeg hybird 300 and 600 give you a competitive advantage thanks to: Utilization of existing devices and infrastructure Modular expansion (interfaces, user licenses) for custom configurations
Hybrid VoIP telephone system with modular expansion Highly flexible thanks to expansion modules Scalable to up to 120s subscribers
Seamless migration to new technologies
Interfaces: IP, analog (FXS/FXO), ISDN (S0/Up0)
High flexibility in managing subscribers and lines
TAPI for CTI applications
Systems telephony with high-end terminals Superior VoIP voice quality equivalent to ISDN Ability to connect branch locations to the system Maximum mobility within the company Service package for optional extended warranty and NBD exchange within the warranty period Ease of use Forward compatibility This not only gives you an edge today, but also protects your investment in years to come.
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Technical specifications:
elmeg hybird 300/600
Integrated applications: hotel application, mini call center, voice mail Flexible licensing model for attractive base price and granular scalability Integration of any existing terminal devices Mobility through DECT over IP Sophisticated system telephony and team features Perfect interoperability with powerful Teldat routers, media gateways, and access points for LAN, WLAN, and WAN DSP for voice encoding and decoding Integrated firmware update server for the S530 and S560 system telephones
Modular, custom extensibility – fast, straightforward, and easy to plan. An elegantly designed system, the elmeg hybird incorporates expansion modules and flexible user licensing, letting you to customize and add users, SIP clients, or SIP channels. The purely IP-based system still allows you to add conventional interfaces, enabling easy migration from conventional technologies to cutting-edge IP telephony. Existing infrastructure and terminals are seamlessly integrated into your new voice system through interface modules. Consequently, the conversion to IP
becomes simple and cost-effective and the cost of future expansion easy to calculate. The hybird 600 has no fixed TDM ports of any kind in its base configuration, making it a pure IP system. A number of interfaces have been implemented directly on the motherboard: External MoH with audio in/out functionality under development, 2 x V.24 (1x for service, 1x for call data output), 1 SD card slot, 4+1 Ethernet interfaces, reset button.
elmeg hybird 300
elmeg hybird 600
Base configuration: Wall-mount system for 10 to 60 subscribers, 3 expansion slots for conventional (TDM) subscriber modules / line modules; licenses for the use of 10 terminals, 2 SIP channels and 5 SIP terminals 4x DSP; module 4S/U+6FXS (4x S0/Up0, 6x analog) is included
Base configuration: Rack version for 20 to 120 subscribers, 6 expansion slots for conventional (TDM) subscriber modules / line modules / licenses for the use of 20 terminals, 2 SIP channels and 5 SIP terminals 4x DSP
Item no. 5510000184
Item no. 5510000185
Overview of the flexible user licensing model for the elmeg hybird systems Licenses Included in the Base Configuration
Additional Licenses / Upgrade
hybird 300
hybird 600
User terminals
10
20
Maximum total additional users
60
120
SIP channels to the provider (external)
2
2
5-license pack
Standard SIP telephones *
5
5
10-license pack
Voice mail accounts
2
2
10- or 20-license pack
10- or 20-license pack
*) To use SIP telephones, terminal licenses are also required
elmeg hybird 300/600
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Expansion modules To implement PRI ports, an optional media gateway is installed upstream of the elmeg hybird. A hybrid PRI bundle with the RT4402 high-end VPN / PRI gateway as either a pure IP or TDM bundle is available from Teldat for this purpose. The IP version is tailored for companies that mainly operate IP devices, while the TDM version was conceived for businesses that mainly use conventional telephones. The bintec RT4402 media gateway also provides a wide range of additional applications. VPN functionality, Internet access gateway operation, and PRI virtualization for fax servers (T.30) are a few examples.
In the new elmeg hybird series systems, the S0 (internal/external) and Up0 ports (internal) have been combined for the first time in a combination S/U interface. This allows you to configure the communications solution using a jumper to your two-wire or four-wire cabling and easily adapt to any future cabling changes. The 8 S/U module and a combination module with 4x S/U and 6x FXS provide flexible extensibility. For scenarios with a large number of analog interfaces (such as hotels), we offer FXS modules with 8 or 16 ports. Module 8FXS for 8 analog subscribers
The elmeg hybird‘s flexibility lets you expand it to create a comprehensive business solution in combination with the perfectlymatched bintec media gateways, bintec routers, packetalarm UTM systems, and many other Teldat IT components.
Module 16FXS for 16 analog subscribers
Module 4S/U+4U with four switchable and four fixed digital interfaces. The four switchable interfaces can each be operated as S0 internal, S0 external, or Up0, as used by the new S530 and S560 terminals. The four fixed interfaces are permanently set to Up0
Module 4S/U+ 6FXS with 4 variable digital interfaces – combined with 6 analog ports DSP modules: M 4 DSP / M 8 DSP / M 32 DSP (TDM <-> IP) – under development Module 4FXO with 4 analog lines – under development 4 FSM precision overvoltage protection modules
Plug-in interface modules
PRI implementation with bintec media gateway
Terminal clamps for cable installation RJ45 jacks for structured cabling
All subscriber modules can also optionally be equipped with terminal blocks or RJ45 jacks for structured cabling. To ensure forward compatibility, separate expansion slots for optional modules are available. For media conversion (connecting conventional telecommunications equipment to IP telephones or SIP providers), the elmeg hybird can be expanded to include two powerful DSP modules which provide media conversion interfaces that can be used in parallel.
S0 internal / S0 external / Up0 implemented with one interface Switchable via jumper
System functions
Base configuration
Module slots
hybird 300
hybird 600
Ethernet for LAN and WAN, V.24 for applications and consoles, SD card slot USB host and contacts for ext. music on hold (currently under development) Module 4S/U + 6FXS
pure IP – no TDM interfaces on board
3 slots for TDM modules FXS, S0/Up0
6 slots for TDM modules FXS, S0/Up0
dedicated slots for DSP modules and FXO modules Max. number of users Configuration
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elmeg hybird 300/600
up to 60 users
up to 120 users Configuration Interface (FCI – GUI)
Telephony terminals New generation of system telephones The new elmeg S530 and S560 system telephones are intelligent terminals perfectly matched to the hybird voice systems they receive their data from. This enables quick and easy operation and the automatic transmission of status information. From a standard system telephone with a small graphic display to an advanced terminal with an 8-line display, there is a phone for every user. Intelligent, high-end devices with advanced features have become an integral part of modern communications. System telephones from Teldat provide system functionality and a number of advanced features. They fulfill nearly every wish of professionals who spend considerable time on the telephone.
S530
Item no. 5510000222
S560 with T500
Item no. 5510000233 (Item no. 5510000272)
Specifications: Model
elmeg S530
elmeg S560
Positioning
basic
comfort
Application
telephony
telephony
Display
small graphic display large graphic display (4 lines), monochrome, (8 lines), monochrome, back-lit back-lit
Terminal configuration through the elmeg hybird‘s Web interface
Interface
S0/Up0 switchable / S0 output
Central administration and storage of data on the elmeg hybird
Keys
12-key dial pad, 4-way navigation controller, 8 hard function keys, 15 soft function keys with two-color LEDs and paper labels
Additional
loudspeaker, hands-free, headset jack (standard, DSHG) desktop or wall-mount, etc.
Excellent ergonomics Perfect integration with the elmeg hybird
Remote terminal management Selectable operating mode: S0 or Up0 terminal Depending on whether you have two- or four-wire cabling, you can use the switchable interface on the new elmeg S530 and S560 system telephones to select operation as an S0 or Up0 terminal. This makes our communication solution flexible and easy to adapt to your cabling or modify in the future if required. In addition, the telephones are equipped with an S0 output to connect an additional device. The new models can be upgraded with up to three key expansion modules of 30 keys with LEDs.
elmeg IP 60 The elmeg IP60 is an IP standard SIP phone for use with public SIP provider or IP PBX’s and requires with elmeg hybird no SIP licenses. Noteworthy is the consistent implementation of some key system features in conjunction with the elmeg hybird System. e.g. the function keys of the IP60 can be individually configured, allowing the display of the connection state of other system telephones (Busy Lamp Field).
IP 60
DECT telephones
Item no. 5530000050
The elmeg DECT 5040 handset is a highend device with an integrated Bluetooth interface for use with wireless headsets. This handset has a large color display and an intuitive menu structure. DECT handset 5040
Item no. 5530000012
2-line LCD display 5/10 user-definable function keys with LED status Loudspeaker, handsfree, headset operation Busy Lamp Field (BLF) and dedicated MWI-key Up to 6 SIP accounts Multilingual user interface No SIP licenses required with elmeg hybird systems
elmeg hybird 300/600
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Mobility solution Cordless digital telephony – the new DECT system with DECT over IP The new DECT system is a cordless extension for elmeg hybird systems that easily connects to the hybird through the existing LAN using the SIP protocol. This DECToIP system unites two proven technologies to provide the ideal solution for companies that require both flexibility and mobility. DECT is employed to connect base stations and terminal
devices (good radio coverage and voice quality), and IP is used between the DECT base stations and the elmeg hybird. Radio coverage can be adapted to the site of the installation thanks to the flexibility of positioning base stations and DECT repeaters. Central configuration, excellent voice quality, and ease-of-use characterize this solution. Radio coverage can be extended and optimized as required.
The DECT KWS IP 300 – DECT over IP (single-cell) solution with optional repeaters The KWS IP 300 system is a single-cell system for companies that require a smaller-scale cordless solution. Up to 12 cordless handsets can connect to the base station and up to four voice connections can be used simultaneously. To cover larger outdoor areas or several floors of a building, the radio coverage can be extended with optional repeaters. Feature overview: SIP server with 4 voice channels Operation of up to 12 handsets Radio coverage extension with up to 6 repeaters
A terminal license is required for each DECT handset
Power supply via PoE-ready LAN (IP base station KWS IP 300) Designed for small businesses
The DECT KWS IP 6000 – a DECT over IP (multi-cell) solution with optional repeaters The KWS IP 6000 system is a scalable DECToIP multi-cell system for companies that require a comprehensive mobility solution. As required, additional IP base stations and handsets can be added to the system, which consists of an SIP server, voice channel upgrades, base stations, and repeaters. The KWS IP 6000 functions as an SIP server downstream from a hybird 300 or 600. It manages and monitors the connected IP base stations and has 32 voice channels.
The IP base stations have 12 channels each, 11 of which are available for voice communication. The IP base station handles call indication and the voice channels from the KWS server over the air interface to the handsets. The KWS server controls the IP base stations via standard Ethernet LAN cable (CAT5 or better). The IP base station covers a range of roughly 50 m inside buildings and up to 600 m outdoors.
Feature overview: SIP server with 32 voice channels Flexible expansion of radio coverage Max. 256 IP base stations, each with 11 voice channels Supports up to 4096 handsets Power supply via PoE-ready LAN network (IP RFPs), alternatively with separate power supply and POE injector Designed for medium-to large-sized businesses Complete administration (configuration, maintenance) of all infrastructure components via the server
A terminal license is required for each DECT handset
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elmeg hybird 300/600
Modern voice applications, CTI, and integration of third-party systems. The new integrated voice applications of the elmeg hybird increase the level of service you can provide callers while reducing your employees‘ workload. Professional greetings together with scheduled and event-based procedures help your company maintain a professional image and provide additional information and convenience to callers. In addition, specialized license-free
applications for restaurants, hotels, and call centers are available. The TAPI/CAPI interface enables connections to databases and ERP/CRM systems (for instance together with the Teldat/ESTOS solution) to provide telephony features that ensure exceptional efficiency and customer service.
The integrated voice applications of the elmeg hybird provide a wide range of solutions:
Voice Mail
Auto attendant: with the option of selecting the desired department by entering a number on the keypad after the announcement or dialing an extension directly MoH: Customized music from a WAV file is played to callers on hold through a TRS jack – under development Greeting / announcement: Recording for the caller, for instance if the call is outside of business hours Wakeup call: Customized wake-up call messages are played back to the guest
With its voice-mail system, the elmeg hybird can provide a voice mailbox for each terminal. Licenses for two voice mailboxes are included with the system. Additional voice mailboxes can be purchased in packs of five or 10. Forwarding to voicemail Notification sent to telephone (for system telephones, notification on the display) with return call feature Voice message forwarding via e-mail (WAV file) Storage of messages on SD card PIN protection
Calendars are used to schedule features and applications to run on specific dates and at specific times. There are calendars for the team features, daytime/nighttime answering service, intercom functionality, class of service, etc.
Remote access to voice messages
Hotel application
Mini-call center for special teams
The hotel application is already integrated into the system and provides a solution for hotels and bed and breakfasts. A dedicated administrator account can be accessed from a Web browser to manage the application.
Separate application with dedicated administration for special teams with high communication volumes or rapidly changing requirements such as internal sales, support, customer service, and order processing.
Check-in – dialing is activated
Integrated solution for up to 16 call center agents
Check-out – dialing is deactivated
Flexible assignment of lines to call center agents
Room status for room cleaning set on guest room telephone
Supervisors can make adjustments on the fly in response to call volume
Printout of calls made with customized invoice letterhead Call rates can be specified for calls made from hotel rooms Messages can be received on guest room phones
Flexible call center call distribution Statistics on lines, calls, and agents Administration via Web interface
elmeg hybird 300/600
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Computer Telephony Integration (CTI)
hybird and ESTOS CTI server
Flexible CTI link to professional data systems: With the new TAPI interface, the elmeg hybird allows you to combine telephony functionality with software systems such as customer databases (CRM), enterprise resource planning systems (ERP), Microsoft Exchange servers, and many more. Not only system telephones, but also analog and ISDN terminals can be utilized. The interface allows TAPI clients to connect over the LAN – with or without a TAPI server.
The elmeg hybird’s newly-developed TAPI interface is 64-bit compatible and enables a wide range of CTI applications. These can be as simple as dialing phone numbers from a desktop computer or caller ID. Other uses include telephony for presence management, CRM system integration, unified messaging, or unified communication systems such as those provided in cooperation with our partner ESTOS.
External application servers with Microsoft Exchange 2007 or later Linking with MS Exchange provides the following unified messaging functions: Voice messaging – voice response or keypad access to e-mails, appointments, contacts, and voice messages with text-to-speech for e-mails. Interactive voice response – messages in e-mail inbox can be managed with voice commands. Answering machine – the Exchange inbox can be used as an answering machine. Auto attendant (16 languages) – transfers calls with the ability to search for entries in address book. Additional server links such as presence, LDAP, CRM, and ERP are under development. You will find a current overview of tested and certified systems and providers at the Teldat website, www.teldat.de
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elmeg hybird 300/600
The elmeg hybird 300 and 600 are certified for use with the ESTOS ProCall unified communications and CTI solutions. ProCall is designed for companies with communication-intensive business units. The compatibility with ESTOS allows the integration of CTI functionality in numerous applications such as Microsoft Exchange and Outlook, Lotus Notes, Tobit David, and other CRM systems.
How you benefit:
Superior service quality for your customers thanks to scheduled greetings and improved ability to navigate systems with many internal subscribers
Increased efficiency by reducing employee workloads Self-generated or professionally recorded audio files can be used for any purpose
Universal and industry-specific applications, free computer telephony integration with no licensing required thanks to integrated CAPI / TAPI functionality
Mobile access and extensions available at remote locations with VoIP. A system telephone in the home office
Limitless mobility
The elmeg hybird can connect home offices, mobile employees, part-time external staff, or small branch locations with one or two extensions easily and conveniently to company headquarters using voice over IP. These employees can work from their external locations as if they were located at company headquarters. This provides a range of advantages including participation in teams located at headquarters, presence information for all connected employees, a single company telephone number for customers, telephone calls billed through the company‘s central telephone line, a centralized system telephone book, and the strict separation of private and business lines. It makes no difference to the elmeg hybird if a subscriber is at an on-site extension or located at a branch location or home office. They are a regular part of the system and see no differences in functionality. The advantage is that this solution does not require any modification to the existing telephone infrastructure.
The elmeg hybird communications solution enables employees to access internal telephony and data services from anywhere – a real improvement in flexibility and effectiveness for sales and service. And that saves time and money. Mobile and external devices such as smartphones and laptops are integrated into the elmeg hybird system using the IP infrastructure over the WLAN or as an SIP client. This eliminates the differences between „in the office“ and „on the road“ as far as communication use and availability are concerned. The elmeg hybird also offers simultaneous incoming call indication on both an internal terminal and an external telephone number such as a mobile phone. This setting can be turned on and off by entering a code. The simultaneous call indication activates when the internal subscriber is dialed directly. During the call to the external phone, the call can be put on consultation hold or transferred to other subscribers on the elmeg hybird using DTMF key sequences.
How you benefit: Superior communication with external extensions in realtime Flexible VPN access technologies to meet your individual needs With the optional integration of bintec routers into the elmeg hybird communication solution, you also receive professional VPN functionality for VoIP telephony or data connections of any kind. This enables seamless integration of all subscribers into the centralized telephone system – with full functionality and superior voice quality. As a result, external or home offices can also use secure VPN data connections to company headquarters in addition to telephony. The bintec routers provide unsurpassed performance with maximum security – regardless of what type of Internet access or which provider you use. A common administration platform and perfectly matched performance characteristics (QoS) ensure stabile operation, high availability, and low-maintenance.
Bundling of all services through a single connection High availability with secure access from external locations saves time and money Maximum security through state-of-the-art security mechanisms and encryption (IPSec) Continuous availability at office extension (one number reach), unified caller identification also for outgoing calls Full system functionality (team, line busy indicator, centralized telephone book, etc.) Provider lines connected to the telephone system can be used for external connections
elmeg hybird 300/600
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Integrated management – one-stop management for all features. With its DIME Manager and Configuration Interface (FCI), Teldat provides centralized, universal, and easy-to-use configuration tools. With the universal FCI multi-product interface, configuration has the same look and feel for all the applications. This platform allows you to configure, monitor, administer, and update the components of the system (hybird, WLAN access point, router, and media gateway) at any time and with minimal effort.
Flexible user concept The elmeg hybird gives you extremely flexible user management for unmatched sophistication and convenience. Every user can be assigned numerous telephone numbers – both internal and external – which can then be associated with any number of terminals. In addition to centralized administration, individual users can be assigned rights or functions. A convenient user portal provides access at any time to individual settings such as call forwarding and configuring the system telephone. There is no need for an administrator or complex manuals – everything is done easily with a Web browser.
DIME Manager The new, free DIME Manager uses device discovery to quickly and reliably find every elmeg hybird Teldat device* on the network as well as the bintec RS, R, RT, TR, W, and WI (except the W150n) series units. The application enables user-specific client support and is designed for use with up to 50 devices. It becomes easy to allocate and manage devices, enabling superior network administration. The DIME Manager is easy to use and provides a clear picture of devices, parameters, and files. Transparent status monitoring for devices and interfaces helps you keep ahead of problems before they develop and assists with troubleshooting. Management tool for up to 50 devices Device discovery and standard configuration Firmware and configuration management Client support and location management
Configuration Interface (FCI) The FCI, a Web-based application that is served directly from the elmeg hybird, handles all the administration and routing functions of the system using a single, unified interface for every component of the solution*. The user management makes it simple to differentiate rights for users and administrators.
*) Currently with the exception of the packetalarm UTM systems
How you benefit: Dramatic increase in efficiency with configuration requiring considerably less work Simplified administration: Convenient configuration via Web browser with graphic user interface Easy to learn: All components use the same configuration interface Updates are easy to install Frees up resources in your IT department Increases availability
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elmeg hybird 300/600
Comprehensive consulting and services. Consulting
Services
Building modern networks that are already prepared for future developments requires considerable knowledge of network technologies and the direction the industry is heading. Virtual private networks (VPNs); multi-site company networks; connecting branch locations and home office workers to the network; and the changes in usage that go hand-in-hand with secure remote access for mobile employees are all trends that will place great demands on company networks beyond the high degree of security and availability already required.
Teldat provides a comprehensive range of services in the following areas: Repair service (RMA), online services for activating and licensing your products, warranties, optional extended warranties, and advance hardware replacement. This gives you peace of mind and enhances your company‘s performance.
We have a highly-qualified team ready to provide specialized consulting, respond to technical inquiries, or propose solutions.
The most critical aspects of centralized telecommunications and network components always revolve around one thing – availability. Our new service packages keep you prepared for any eventuality, now and in the future. You can optionally extend the warranty of your communications solution to five years (two years of the standard warranty plus a three-year extension).
Our system experts are glad to advise you on the needs-based design and planning of your customized communications solution and support you in solving networking problems involving:
Extended warrantee service packages
Virtual Private Networks Application gateway security WLAN infrastructure Voice solutions
How you benefit: Service packages can be activated within the first three months after the equipment purchase.
Our consulting services Needs-analysis with the following objectives: Taking stock of existing infrastructure to determine the status quo Specification of future requirements and objectives (target) Development of one or several solutions Optional: Test setups for thorough evaluation of the proposed solutions including documentation
The service packages can be conveniently obtained through our distributors or any Teldat dealer. The service can be utilized at any time using Teldat’s online RMA form. NBD exchange service: Device delivered the next business day Together with your replacement device, you will receive a return shipping label that allows you to send back the defective unit at no charge!
Presentation of the proposed solutions Presentation of the recommendations and test documentation Optional: Project support during the entire duration of the project Optional: On-site technical workshop on configuring the Teldat components in the solution scenario
elmeg hybird 300/600
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Teldat
INTEGRATED CORPORATE COMMUNICATION
bintec - elmeg
elmeg hybird: The ideal communication solution for medium-sized companies, service providers, and freelancers The new elmeg hybird 300 and 600 are the powerful voice components at the heart of the integrated VoIP-based SME solution from Teldat. This flexible solution platform enables demanding voice and data applications with business telephony integration and mobility features for companies with up to 120 employees.
IP-based voice system for demanding applications Multi-level, customizable user access Ideal for IP-based integration into enterprise software Optimized system terminals Wide range of standard interfaces Highly flexible modular expansion Integrated applications for hotels, call centers, and more
We‘re here to advise you:
Teldat‘s recipe for success: „Made in Germany“ with German manufacturer support Five-year warrantee available Advance hardware replacement for repairs Superior service with competent local partners
Copyright © for all contents 2012 by Teldat GmbH. All rights reserved. Credits: Teldat GmbH, shutterstock. Specifications subject to change. Issue 03/2012
FLEXIBLE COMMUNICATION SOLUTIONS THAT GROW WITH YOU.
Communications solutions which adapt themselves to your company instead of the other way round: With Teldat systems, you can work more efficiently and securely. Our product and solutions portfolio allows companies of any size to connect different company sites securely with each other using VPN, to protect their networks reliably against spamming and viruses, to connect mobile employees with the company headquarters, and to set up and operate flexible, reliable, high-speed telecommunications or wireless LAN infrastructures boasting a wide range of features. Hardware with long life cycles, efficient commissioning, reliable operation, and competent partners: Teldat will provide you with a tailor-made solution!
Teldat GmbH Suedwestpark 94 D-90449 Nuremberg Phone: +49 - 911 - 96 73 - 0 Fax: +49 - 911 - 6 88 07 25 eMail:
[email protected] www.teldat.de
