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Table of Contents Support...............................................................................................................................................................1 Determining the IP address of an Mirage Media Server via USB...........................................................1 Disable Gracenote..................................................................................................................................2 Using the MMS in Low Bandwidth/High Latency Environments.............................................................3 Mirage Amplifier Doorbell Preset Wiring.................................................................................................4 MMS - How to Add Devices to the DealerZone......................................................................................6 Mac Sync Software Not Operating as Intended......................................................................................7 MMS - Reset to DHCP............................................................................................................................8 Mirage 5.2 Firmware - Release Notes....................................................................................................9 MMS - Sync Tool - Media Sync Configuration......................................................................................12 Murfie Login Problem with Complex Passwords..................................................................................13 MMS - Opening the Mirage app programmatically from Crestron........................................................14 MMS - Control Protocol - Browse by letter...........................................................................................15 MMS - Crestron - On Screen Display Navigation Commands..............................................................16 MMS - Crestron - Search by title..........................................................................................................17 Control4 EV License Keys Discontinued..............................................................................................18 MMS - Firmware update via USB.........................................................................................................19 MMS2 - Adjusting Fan Speed...............................................................................................................20 Android Application - How to Get logs..................................................................................................21 Autonomic iOS App - Submitting Log files for Support.........................................................................22 Enabling Telnet in Windows Vista/7/8..................................................................................................23 Airplay Tips...........................................................................................................................................24 Airplay Across VLAN's and Subnets.....................................................................................................25 MMS - Submitting Log files to Support.................................................................................................26 MMS - AirPlay - How To Configure.......................................................................................................27 MMS - Recommended IP and DNS Settings........................................................................................28 MAS Quick Start Guide.........................................................................................................................29 MMS - Firmware update.......................................................................................................................30 MMS - Music/Pictures Shares..............................................................................................................31 MMS - Playlist - Creating a playlist on the servers WebUI...................................................................32 MMS - Supported TuneIn Stations.......................................................................................................33 MMS - Safe Restart Procedure.............................................................................................................34 MMS - Login to Spotify with Your Facebook login................................................................................35 MMS - Spotify 'User is banned' Message.............................................................................................36 How to FTP files to Support..................................................................................................................37 Support Working with our Support team Determining the IP address of an Mirage Media Server via USB If you have set up the MMS where you can not deturmin the IP address, you can use this utility to white the LAN IP settings to a USB thumb drive. - Download and save this file: http://www.autonomic-controls.com/kb/index.php?View=file&EntryID=10 - Place the file in the root directory of a name brand USB thumb drive. - Insert the USB thumb drive into the USB port of the MMS. - Wait for 30 seconds while the MMS runs the application, then remove the thumb drive. You can now determine the new IP address of the MMS by inserting the USB drive in to a computer and reading the text file created on the USB drive. Support 1 Disable Gracenote Displays or sets the value for the Gracenote feature. Gracenote is enabled by default to augment music metadata. It may be necessary in high latency and/or low bandwidth scenarios to disable this feature. Syntax EnableGraceNote [boolean arg1] Parameter Description Optional. If expression is: arg1 • - Returns current setting • - Enabled • - Disabled Example EnableGraceNote False Disables Gracenote Disable Gracenote 2 Using the MMS in Low Bandwidth/High Latency Environments Using the MMS in Low Bandwidth / High Latency Environments Updated: 2015-09-23 Category: Streaming Services Products: Mirage Media Servers Problem Description An MMS installed in environments with low bandwidth and/or high latency environments (such as a yacht) specific settings are recommended to optimize the system's performance. Resolution Review the KB for articles including: http://www.autonomic-controls.com/kb/index.php?View=entry&EntryID=162 http://www.autonomic-controls.com/kb/index.php?View=entry&EntryID=163 http://www.autonomic-controls.com/kb/index.php?View=entry&EntryID=75 Using the MMS in Low Bandwidth/High Latency Environments 3 Mirage Amplifier Doorbell Preset Wiring Both the M-400 and M-800 series amplifiers offer a doorbell feature. With this feature a preset doorbell sound can be played out of a select group of zones or all the zones in the system by triggered contact closure. The type of doorbell sound, volume level and zones will be configured under the doorbell tab on the amplifier web configuration page. WARNING: Navigating to the doorbell tab will cause the doorbell preset sound to play out of the amplifier, this sound may be really loud and cause damage to your speakers. It is recommended that you do not navigate to the doorbell page without first disconnecting the speakers! The doorbell is triggered by applying a 12 volt signal to P1 or P2 respectively, P1 will trigger the doorbell sound in all zones while P2 will trigger the doorbell sound in zones selected in the configuration page. The doorbell will sound once voltage is applied then removed, allowing the doorbell function to operate in both a normally open or a normally closed trigger configuration. Normally open configuration (30 seconds of source mute): Once the circuit is closed the currently playing audio source will mute for 30 seconds and doorbell sound will be heard. (If muting the source audio for 30 seconds is undesirable it is recommended that you use the Normally closed configuration and a relay device that will convert the normally open circuit to a normally closed circuit (see illustration B) (Illustration A. Normally open or Normally closed with no light) Normally Open --OR-Normally Closed Will operate in the same manner. Doorbell sound will be heard once contact is opened again. If contact is left closed music source will resume instantly after doorbell sound is heard. If contact is left open music source will resume after 30 seconds of doorbell sound. Illustration B. Normally closed using relay and no 30 second delay, no light) Mirage Amplifier Doorbell Preset Wiring 4 This is the method of doorbell wiring with an Altronix RB5 or similar relay board. This relay board will convert the normally open doorbell button to a normally closed, eliminating the 30 second mute. Music source will resume instantly after doorbell is heard using this setup. (Illustration C. Normally open or Normally closed with light) Normally Open --OR-Normally Closed Doorbell with light can be used if the light is wired separately from the doorbell button in the manner illustrated.If an LED light is used wire it in series with a current limiting resistor. Will operate in the same manner. Doorbell sound will be heard once contact is opened again. If contact is left closed music source will resume instantly after doorbell sound is heard. If contact is left open music source will resume after 30 seconds of doorbell sound. Mirage Amplifier Doorbell Preset Wiring 5 MMS - How to Add Devices to the DealerZone Autonomic attempts to proactively add new devices to your DealerZone account at the time of purchase. It may be necessary (e.g. cases such as legacy devices or customer takeovers) for you to explicitly associate an MMS with your DealerZone account. Associating systems not already added to your Dealer Zone account can be done in three ways - (1) from the MMS configuration page or (2) using the DealerZone discovery (3) submitting log files from the MMS. From the MMS Config Page: 1) Navigate to the Server Settings tab of the server's configuration page. 2) Enter your DealerZone credentials in the Assigned To area to associate the device to your account. If the "Assigned to" option is not available, you will likely need to update the MMS firmware to the currently supported version. From the DealerZone: 1) Log into the DealerZone from a system on the same local network as the MMS 2) Navigate to the DealerZone Device Manager 3) At the bottom of the page, review the list of additional devices reporting from your current public IP address 4) Select the device to add to take ownership. From Logfile Submission: If you have submitted log files from your device, we will attempt to match the device with the company identified in your support case. This method is not immediate and not prefferable to the other methods listed above. MMS - How to Add Devices to the DealerZone 6 Mac Sync Software Not Operating as Intended When having difficulty using the Mac Sync Software, follow these troubleshooting steps: First, open the Mac Sync Tool by selecting the sync icon in the top right hand corner. Check the version, located at the bottom of the interface. Compare this to the version on the server's configuration page under the content section. Unless directed by support, the client device should be running the same version available on the server. If the computer is running an older version, download and install the new software on the client. You will see a little blue cloud appear at the top right of the screen near the clock which you will want to select and choose "Show" to access the software settings. To Reinstall the Sync Software: 1. Turn off all syncing options and exit out of the Mac Sync software. 2. Right click or hold Control and click the sync tool icon in the top right corner. 3. Select the option to quit. 4. In the applications folder on the computer, run the Mac Sync installer 5. Follow the prompt step by step until the software is reinstalled. After which you will see the blue software icon return in the top right corner. If you receiving errors while installing the Mac Sync Software, check that the current user has full administrative permissions for that computer. If you have recently updated to iTunes 12.2 or higher, please make sure the 'Share iTunes Library XML with other applications' box is checked in iTunes Preferences->Advanced. If you are experiencing issues after updating and you've verified the system settings are correct, consider downloading the log files for further support. To download the log files, open the sync software and select the option under the advanced section. Once the log files have downloaded they will be located in a new Autonomic Controls folder within the home folder on the computer. Please send these log files to [email protected] along with a description of the issue, the Mac OS, and as much related information as possible about the issue. Mac Sync Software Not Operating as Intended 7 MMS - Reset to DHCP Updated: 11/14/2014 Products: MMS-2, MMS-5A If you have set up the MMS for a static IP address and can no longer connect to the configuration web page, you can use this utility to change the LAN settings from a static IP (manual configuration) back to DHCP. - Download and save this file: http://www.Autonomic-Controls.com/Documents/DMS20/Mirage/Util/ResetToDHCP.EXE - Place the file in the root directory of a name brand USB thumb drive. - Insert the USB thumb drive into the front panel of the MMS. - Wait for 30 seconds while the MMS runs the application, then remove the thumb drive. You can now determine the new IP address of the MMS by (1) using the DealerZone, (2) using the remote syncronization application, or (3) checking the DHCP client table on the DHCP Server (usually the local network router). MMS - Reset to DHCP 8 Mirage 5.2 Firmware - Release Notes Murfie · Murfie: Initial Release Crestron · Crestron: Changes for Smart Graphics 3.0 · Crestron: Changed Smart Graphics Menu ([Queue], My Music, Streaming Service 1...n) · Crestron: Added services for Pyng Discovery and Configuration · Crestron: Changed Media Player to use configured source name instead of default name Airplay · Airplay: Improved performance in latent wifi networks · Airplay: Corrected zones appearing for Airplay which should have been hidden · Airplay: Corrected condition causing Airplay zones to be missing from advertisement · Airplay: Improved logging Storage · NAS: Corrected stuttering on slow performing NAS · NAS: Corrected tracks still appearing after NAS removed from MMS · USB Storage: Changed IMPORT function to copy only relevant files off the drive Mirage Sync · Mirage Sync: Added messaging for unreachable server · Mirage Sync: Added messaging for directory permission error · Mirage Sync: Improved handling when iTunes library appears empty · Mirage Sync: Improved handling of new MMS found at previous MMS IP address SiriusXM Mirage 5.2 Firmware - Release Notes 9 · SiriusXM: Improved buffering · SiriusXM: Corrected playback issues on specific stations · SiriusXM: Improved metadata processing · SiriusXM: Improved login performance on startup · SiriusXM: Migrated to new streaming programming interface · SiriusXM: Changed Skip Next/Skip Previous to change stations · SiriusXM: Added automatic retune of station when playback is interrupted · SiriusXM: Improved user feedback if playback stoppage occurs · SiriusXM: Corrected inactivity timeout when playback started with scheduler · SiriusXM: Added additional logging information Tidal · Tidal: Added support for new account tier · Tidal: Corrected unplayable tracks for some albums/playlists · Tidal: Corrected issue with saved playlists · Tidal: Corrected problem adding tracks to local playlists · Tidal: Corrected search availability on certain control clients · Tidal: Added support for queueing of individual tracks from Playlists/Albums · Tidal: Corrected options on Queue Menu Control4 · Control4: Added SDDP discovery for Control4 Amazon · Amazon: Corrected EU login redirect · Amazon: Corrected various sync issues Deezer · Deezer: Improved overall performance · Deezer: Added shuffle/repeat for on-demand content Mirage 5.2 Firmware - Release Notes 10 TuneIn · TuneIn: Corrected initial track on presets having no metadata · TuneIn: Corrected seek feature to be set as disabled Slacker · Slacker: Added message for on-demand content on downgraded accounts · Slacker: Added shuffle/repeat for on-demand content · Slacker: Corrected condition causing timeout when replaying queued tracks Spotify · Spotify: Improved error handling · Spotify: Corrected options on Queue Menu Rhapsody · Rhapsody: Corrected playback of snapshots/playlists · Rhapsody: Removed Genres from My Library Other · Favorites: Corrected issue on reboot · Presets: Added clearing queue for presets containing no queued tracks · Playback: Corrected wave files which produce a loud pop at end of track · Scheduling: Corrected issue when deleting schedules · Android: Corrected mute toggle for hard zone groups on Android · OSD: Corrected condition causing screensaver to freeze after extended usage · OSD: Changed screensaver to be disabled by default · Queue: Added reshuffle of the queue when shuffle mode is toggled off and on · Queue: Added JukeBox mode option to delete tracks from queue after playback · Art: Corrected condition causing malformed composite art Mirage 5.2 Firmware - Release Notes 11 MMS - Sync Tool - Media Sync Configuration The MMS supports syncing music from multiple iMac and Windows devices running iTunes. To begin syncing music to an Autonomic server, download the Autonomic Media Synchronization software from the server's Config page (under the Content tab) to the computer that contains the source music. Follow the steps as prompted in the download screen when installing. When installed, the icon will appear in the lower right hand corner (for PC) or the top right hand corner (iMac). To configure the Sync Software: Open the sync software by clicking the icon and selecting open. 1. Click the dropdown at the top. 2. Click Add Server. 3. Type in the server's IP Address in the popup. 4. Click Add in the popup. In the tab named "iTunes", check the sync option you would like to use when syncing iTunes content and select apply changes. If there is content that is not in iTunes that you would like to sync, navigate to the tab for Additional Content. You can browse to the location of the folder and once selected choose the option to apply changes. In the status tab, ensure the option to automatically sync with the server is checked. Once configuration is complete, the sync software will synchronize the selected source locations on the computer with the server. This initial sync can take many hours to complete, depending on network speed and library size. At any future time music which is added or deleted from iTunes or selected folders, will be reflected on the server after the next sync occurs. If syncing an iTunes library that contains content that is iTunes protected (DRM content such as m4p files), you will need to enter the associated iTunes account on the MMS server. Navigate In the server's config page under the content tab to the iTunes section. Enter the iTunes account information and select save changes. THIS IS ONLY NECESSARY if the MMS library contains DRM tracks. Non-DRM content will be able to play without an iTunes account configured. MMS - Sync Tool - Media Sync Configuration 12 Murfie Login Problem with Complex Passwords As of this notice, Murfie does support complex passwords when used through our Mirage integration. If your account credentials fail authentication with the Mirage Media Server it may be because your password contains non-alphanumeric (special) characters. The Murfie website itself does not have this limitation, Workaround: Please log in to your Murfie account through their web interface and change your password to use only alphanumeric characters. Set the same Murfie credentials within the Mirage configuration screen. Murfie Login Problem with Complex Passwords 13 MMS - Opening the Mirage app programmatically from Crestron You are able to call the Mirage app via the mirage:// handler. There are a few options you can pass. The port is optional and defaults to 5004. You can also leave the MMS Instance blank as long as you include the "/" before it and the "?callback=" after it. The IP address is required. For the callback url, insert whatever handler is appropriate for the app you'd like to return to. mirage://:/?callback= Examples: 1.mirage://192.168.1.58:5004/Player_B?callback= 2.mirage://192.168.1.58/Player_B?callback= 3.mirage://192.168.1.58:5004/?callback= 4.mirage://192.168.1.58/?callback= To switch back to the Crestron app from the MIrage app: Crestron Mobile now has a registered URL scheme called "Crestron://" Invoking this url on the iOS device will open Crestron Mobile if it is installed on the device. For example, you could enter this URL in the Safari browser on the device and Crestron Mobile will open. Also, any other application can use this URL to launch Crestron Mobile. To be able to navigate back to the app that launched Crestron Mobile, there is a Return to Launch App Reserved Join. The format for the return to app string is as follows: crestron:// ---------------------------------------------------------------------------------------------------------------------------------------------------------The link below is a builder for the top instructions. You can enter your information and then copy the URL provided to the appropriate place in your integration. http://autonomic-controls.com/documents/ios/tools/urlbuilder/ MMS - Opening the Mirage app programmatically from Crestron 14 MMS - Control Protocol - Browse by letter Valid Browse-type commands for which this process will be useful are: BrowseAlbums BrowseArtists BrowseTitles BrowseGenres BrowsePlaylists BrowseComposers BrowseFavorites I'll demonstrate the syntax with the BrowseArtists command. A Browse-type command takes two arguments and where is the index or letter at which you would like to start browsing and is the number of list items you want in the returned data. For example: BrowseArtists f 8 would return the 8 artists at the beginning of the F section. Similarly, BrowseArtists 9 8 would return 8 artists starting at the 9th artist. Once the data is returned, the scrolling will work automatically without you doing any additional programming. The scrolling buttons and list will auto-populate internally of the module. MMS - Control Protocol - Browse by letter 15 MMS - Crestron - On Screen Display Navigation Commands To use onscreen navigation on an MMS, you will first need to set the instance that is being controlled, using the command SetOSDInstance followed by the instance name (Main, Player_A, Player_B, Player_C, or Player_D) For Example: SetOSDInstance Main SetOSDInstance Player_B Next, you will need the command SendRemote where is up, down, left, right, or ok. For example: SendRemote Up SendRemote OK For press and hold on the d-pad commands, you can append the command with the suffix "_press", followed by "release". This will cause the OSD to scroll quickly after 1/2 second. For Example: SendRemote down_press The scroll will be cancelled by sending a release command, or any other navigation command: SendRemote release -or- SendRemote up_press If using Crestron, send all commands through the TX$ on the MMS modules' TCP/IP client. Alternatively, send these commands directly to port 5004 on the server. MMS - Crestron - On Screen Display Navigation Commands 16 MMS - Crestron - Search by title All commands should be sent to the TX$ on the TCP/IP client for the module in question with the requisite CRLF or \x0D\x0A at the end of each command. To search by track title, use the following sequence: setmusicfilter clear ClearMusicFilter Ok setmusicfilter Search="*string*" MusicFilter Ok browsetitles 1 8 Where string is the search string. For example setmusicfilter clear ClearMusicFilter Ok setmusicfilter Search="*icar*" MusicFilter Ok browsetitles 1 8 BeginTitles Total=1 Start=1 Alpha=0 Caption="Titles containing 'icar'" Title {a73ab9c6-8747-2968-88b2-d6f71fb9d40b} "Vicarious" "00:07:06" 1 "Tool" "10,000 Days" -1 "" "" EndTitles NoMore An important note about all Browse-type commands is the syntax. For example, BrowseTitles takes two arguments as follows: BrowseTitles where is the index at which you want to start browsing and is how many. Once you have browsed to a category, scrolling will be handled automatically by the module. the value should match what you have set for the List Item parameter value on the Crestron module. Therefore, realistically, you would almost always issue BrowseTitles 1 . To browse by letter: Instead of specifying a list index to start browsing at, you can also specify a letter, as follows: BrowseTitles 8 where is any single alpha character. For example, BrowseTitles t 8. MMS - Crestron - Search by title 17 Control4 EV License Keys Discontinued The Control4 license keys for the MMS Extra Vegetables Control4 Driver are not longer available. It is replaced with Autonomic's MMS Control4 Driver available free for download from the downloads section of our website. http://www.autonomic-controls.com/support_downloads.php (See File: Autonomic Developed Control4 Driver) Control4 EV License Keys Discontinued 18 MMS - Firmware update via USB This process can be used to update the firmware of any Mirage Media Server using a USB flash drive. 1. Download and save this file: http://autonomiccontrols.com/documents/dms50/Mirage/Release/standalonesetup.exe 2. Place the file in the root directory of a USB thumb drive. The thumb drive MUST be formatted with the FAT file system. 3. Insert the USB thumb drive into a free USB port of the MMS. 4. The MMS will install the application. 5. After the server processes the update, it will restart after several minutes. 6. Remove the thumb drive immediately on restart MMS - Firmware update via USB 19 MMS2 - Adjusting Fan Speed Please follow these steps for adjusting the fan speed of the MMS2. Also, please note that it is not recomended to go below a fan speed setting of 80. 1. Power the server off and and connect a keyboard and monitor 2. Power up the server and start tapping the DELETE key. A BIOS screen will appear 3. Use the right arrow to select the ADVANCED menu. 4. Use the down arrow to highlight HARDWARE HEALTH CONFIG 5. Press ENTER 6. Change the CPU Fan mode setting to PWN MANUALLY MODE and press ENTER 7. Change CPU Fan PWN control to 80. 8. Press ENTER 9. Press F10 to save changes and exit 10. Press ENTER to confirm The MMS2 will now reboot. You can disconnect the monitor and keyboard. MMS2 - Adjusting Fan Speed 20 Android Application - How to Get logs To send log files from your Android device, follow these steps. 1. Reproduce the issue. 2. Use a file manager like Astro (https://play.google.com/store/apps/details?id=com.metago.astro) or ES File Explorer (https://play.google.com/store/apps/details?id=com.estrongs.android.pop) to navigate to the root of your SD card. If your device has an internal SD card and an external SD card, look on the internal card. 3. On your SD card, locate the folder call 'autonomic'. 4. Inside that folder, you should find some files: mirage.log, mirage.log.1, mirage.log.2....mirage.log.6 5. Using your file manager, create a zip file of this directory. 6. Reply to this email with that zip file attached. 7. Provide the SRX# (if you have one), a description of the problem and an approximate time when the issue occurred. Android Application - How to Get logs 21 Autonomic iOS App - Submitting Log files for Support To retrieve the log files from the Autonomic iOS app, please follow these instructions: 1. Navigate to your home screen by tapping the home button 2. Double tap the home button to bring up the multitasking view 3. On iOS 7, your apps will be shown in windows side by side. Swipe the Mirage app off screen to kill it. On iOS 6 and below, your apps will be listed at the bottom of the screen. Long press on the Mirage app, then tap the red minus sign to kill it. 4. Open Settings on the iPad 5. Select the Mirage app on the left side 6. Toggle Logging on 7. Reopen the Mirage app 7. Reproduce the issue 9. Tap the Change Server button next to the search field in the Mirage app. It looks like a computer network icon. 10. Click Upload log files at the bottom of that screen. 12. Send logs to [email protected] with your SRX in the subject line. If you do not have an existing support case number, please include a detailed description of your issue, and a support case will be automaticlaly generated for you after your email is received. Autonomic iOS App - Submitting Log files for Support 22 Enabling Telnet in Windows Vista/7/8 Telnet access to an MMS may be necessary in order to manage the device. Telnet is not enabled by default in Windows Vista/7/8. To enable it, follow the instructions below: 1. Open Windows Control Panel 2. Open the "Programs" panel group 3. Select "Turn Windows features on or off" 4. In the popup Window check "Telnet Client". 5. Click Ok. 6. When the Window closes, the telnet client will be enabled on your system. Enabling Telnet in Windows Vista/7/8 23 Airplay Tips High quality lossless audio transfer requires a network with sufficient bandwidth and low latency. In order to have the best possible experience using the Airplay feature, a well performing Wi-Fi network is essential. If the response times on the network are greater than 10ms, or highly variable, you may experience disruption in audio, usually in the form of audible gaps in playback and/or audio crackling. To test the condition of the wireless network, begin by testing the ability of any wireless device to reach the router. If a laptop is available, open a command prompt or terminal window and attempt to ping the router. In order to help avoid interferece or wireless range limitations, start by testing the wireless device as close as possible to the wireless router. If a laptop is not available, you can attempt to ping an iOS device from a wired computer and again check for responsiveness. You may also attempt to AirPlay directly from iTunes of a wired computer in order to test for any sound trouble. If you have found the symptoms described above when using Airplay, there are a few available options. Some routers may be have advanced setup options to allow changes to upload speed and range. If the router is not performing well, it may need to be replaced, firmware updated or moved to a more central location. In cases where range is an issue, a wireless extender or signal booster may help. Note: MMS Firmware version 1.51 and higher has an additional feature for setting the buffer size available on Airplay streaming higher than the default 2 seconds. Below are some additional tips for better Airplay connectivity: â ¢ Upgrade your Apple device to the latest iOS version. â ¢ Minimize the number of apps that are running on your iPod touch/iPhone/iPad. â ¢ Minimize the number of Wi-Fi devices on the network. â ¢ Multiple simultaneous activities over wifi in the household (web browsing, file downloads, movie streaming, etc.) can effect AirPlay audio streaming performance. â ¢ If the router offers "Auto Channel Scan" option, enable it. This minimizes Wi-Fi connectivity interference when there are multiple Wi-Fi networks in the vicinity. â ¢ If you are using AirPort Extreme, make sure "802.11n (802.11b/g compatible)" is selected for Radio Mode. Do not select options with "802.11n only". â ¢ AirPlay performance can be affected if the Apple device is shielded by metallic material. Take off any protective metal case from the Apple device. â ¢ If the router offers "Wireless Intelligent Stream Handling (WISH)" option or "Quality of Service (QoS)" option, consider configuring these to improve AirPlay streaming performance. â ¢ If the Bluetooth feature of any device in the vicinity is on, turn it off. â ¢ Check the firmware version of your router. Please contact your router supplier to upgrade the latest firmware version. Airplay Tips 24 Airplay Across VLAN's and Subnets Special settings may need to be added to your router to allow Airplay discovery and streaming across different VLAN's and subnets. The routes listed below need to be configured: From WiFi (iOS) to the LAN (MMS) Destination port TCP port 700 UDP ports 1 through 65535 From LAN (MMS) to WiFi (iOS) Destination port TCP 7000 TCP 7100 TCP 49152 through 50000 UDP 1 through 65535 Airplay Across VLAN's and Subnets 25 MMS - Submitting Log files to Support When a MMS is experiencing issues, log files can be instrumental in diagnosing the underlying problem. Autonomic support will commonly request log files to be submitted for their review. Logs usually contain the last several days of activity, but the amount of history will depend on system usage and verbosity of messages recorded. If the problem has not occured recently it may no longer be contained in the current log file. We would recommend reproducing the error if possible before log submission. To send logs directly from the server to Autonomic support. 1. Record a description of the problem and the approximate time the error occured. 2. Navigate to the server's web configuration page (http://server-ip/config) 3. The logging section is found at the bottom of the Server Settings tab. 4. Please supply your e-mail address and a detailed description of the issue you experienced and approximate time the issue occurred. 5. If you have an existing support case, place the SRX# in the comments. SRX# must be formatted as [#SRX00000]. Without the SRX#, a new case will be created, potentially delaying a response. If you do not have an existing case, please include the details of the issue you are experiencing and your contact information. 6. Once the above fields are filled out, click the Upload Log Files button. MMS - Submitting Log files to Support 26 MMS - AirPlay - How To Configure The MMS-2, MMS-2A, MMS-5 and MMS-5A support AirPlay. For the best experience, we recommend updating to the latest available firmware on your MMS. You can update the firmware either through the server's configuration page or via the DealerZone. To enable Airplay: 1. Navigate to the Source Settings tab on the MMS's configuration page. 2. If you are using a Mirage amplifier, make sure the correct IP is selected in the Amp selection. If you are using any other amplifier select NONE in the drop down box. 3. At the bottom of that page, you will see a section for AirPlay. 4. If you wish to password protect the AirPlay availability, enter password (if desired); otherwise leave the field empty. 5. If using a Mirage Amplifier, you will see a list of zones corresponding to the zones available on the amplifier. If using the MMS without a Mirage amplifier, you will see a list of the each output from the server. These are the potential Airplay sources. 6. Check the outputs/zones you would like to be available for AirPlay usage.You can use as many sources as are listed. 7. Click Save Changes on the page once completed. 8. Each output/zone will appear as an Airplay target on your iOS device or in iTunes. MMS - AirPlay - How To Configure 27 MMS - Recommended IP and DNS Settings Problems such as occassional lose of browsing, streaming services, and/or your MMS dropping off line, may be the result of the DHCP or DNS settings on your MMS. We recommend using a static IP address on your MMS. This may either be configured as (1) setting a static IP address on the MMS configuration page (2) setting the MMS Configuration to DHCP with an IP reservation on the network router. In either case, we recommend the use of Google's DNS servers 8.8.8.8 8.8.4.4 If you continue to have trouble after making these changes, please contact support for more troubleshooting. MMS - Recommended IP and DNS Settings 28 MAS Quick Start Guide For help getting started with our Mirage Audio System, review the Quick Start Guide available on our website. http://www.autonomic-controls.com/documents/MAS/Mirage_Audio_System_Quick_Start_Guide.pdf MAS Quick Start Guide 29 MMS - Firmware update In order to apply a Firmware update (including a hotfix) to the MMS, you may either (1) Log in to the DealerZone and search for your device. If online and running a supported firmware, you will be able to update the firmware online. Expand the device arrow and select "Manage"->"Update Firmware" (2) If you have a computer on the same network as the MMS, you may use a telnet client such as Windows Telnet. For Windows Telnet: 1. Open a command prompt. 2. In the command window that appears, enter telnet where is the IP address of the server and is the target port (usually Port 23) and hit Enter. For example, telnet 192.168.1.214 23 3. If telnet is not available, see this article on how to enable it: http://technet.microsoft.com/en-us/library/cc771275(v=ws.10).aspx#bkmk_installVista 4. You will see the Autonomic Controls banner displaying the firmware version. Press enter. 5. To update to the latest release type "autoupdate". To update to a hotfix as instructed by support, type "autoupdate hotfix_#####" and hit Enter. 6. You should see the update process begin with a download of the firmware. 7. Once the firmware is downloaded, the install process will begin. 8. The system will restart and you will lose connection to the server 9. The system should restart and become available again after 3-5 minutes. 10. Depending on the MMS system you have, you may hear a BEEP when the server reboots. 11. Once the device has rebooted completely, navigate to the configuration web interface and check the firmware version to ensure the update completed successfully. For Mac, open the Terminal application, and follow the same steps as Windows starting at step 2 (skipping step 3). MMS - Firmware update 30 MMS - Music/Pictures Shares The MMS includes a two shared folders. (1) A "Pictures" share for photos By default, the Pictures share includes sample photos which may be removed if desired. (2) A "Music" share for music files. The Music share can be used to copy content without the use of our syncronization client. Music placed in this folder can be managed by you (including adding, renaming or deleting files). Content stored in these shares is detected by the server within a minute, updating the internal database. To access these shares from Windows: 1. Open My Computer 2. In the address bar, enter the server name or IP address as "\\SERVERNAME" or "\\IPAddress" (e.g. \\MIRAGE-1, \\MMS-2, \\192.168.1.15). Check the DealerZone for help in detecting an MMS on your local network. 3. Open either the Pictures or Music share. 4. Copy and paste the content to the appropriate share To access these shares from Mac: 1. From Finder, open the Go menu 2.Select Connect to Server.... 3.In the server address field, enter the server name or IP address as "smb://SERVERNAME" or "smb://IPAddress" (e.g. smb://MIRAGE-1, smb://MMS-2, smb://192.168.1.15). If you are having trouble connecting to the device with the servername, try the IP address of the system. Check the DealerZone for help in detecting an MMS on your local network. 4. If prompted for credentials, please select the Guest option 5. Open either the Pictures or Music share. 6. Copy and paste the content to the appropriate share MMS - Music/Pictures Shares 31 MMS - Playlist - Creating a playlist on the servers WebUI Below are the steps to create a playlist, through the MMS Web UI. TO SELECT INDIVIDUAL TRACKS AND ADD THEM TO PLAYLIST(S) 1) Starting from the Web UI, select the desired track and select Add to Playlist. You will be prompted to add them to an existing Playlist or select Add Playlist to create a new playlist. TO SELECT AN ENTIRE QUEUE AND ADD TO A PLAYLIST 1) Navigate to the the existing queue and select the TuneBridge button 2) Select the "Save queue as playlist" or "Add queue to Existing Playlist" option. 3) Name your new playlist. Playlist can be found on the playlist button, on the left side of the Web UI. MMS - Playlist - Creating a playlist on the servers WebUI 32 MMS - Supported TuneIn Stations The MMS supports playing most all RadioTime/TuneIn stations. The exceptions are: 1. Stations that only support the RealPlayer format. This is rare as many of them have migrated to Windows Media format. 2. Stations that are contractually disallowed by the provider for playback on devices. The most common example of this are the iHeartRadio stations owned by Clear Channel Communications. To add stations not currently available on the MMS, you must determine the station's stream URL. Once the stream URL is determined, navigate to the Content tab of the MMS Configuration page. The section for TuneIn Radio provides a button to add additional stations. Provide a name and station identifier for the station. Select Save to have the new station appear in TuneIn within the Local Radio section under additional stations. Finding the station's Stream URL can be very challenging. The general process includes: (1) Check the radio station's website for a "listen live" type of link or alternatively, you can check other public websites for an index of stream URLs. An example includes http://www.mikesradioworld.com (2) Check the properties of the provided link for the stream URL. Most radio stations use Flash Players or obscure the URL, in which case the method above will not work. Suggested next steps include using a sniffer such as wireshark to try to ascertain the true URL. MMS - Supported TuneIn Stations 33 MMS - Safe Restart Procedure If you do have to restart an MMS, it is very important that you do not remove power or press and hold the power button. If you need to restart the server, select from one of the three options listed below: 1. Press and release the power button. After about a minute the system should power off. Once the system is off, press the power button again to turn it on. 2. On the Server Settings tab click the reboot button. 3. Open a telnet connection to port 23 at the server's IP address and send the command "REBOOT". MMS - Safe Restart Procedure 34 MMS - Login to Spotify with Your Facebook login In order to login with a Spotify account created via Facebook, one must create a username and password for devices. If you login to Spotify.com, select 'Edit Your Profile', and then Set Up A Username for Devices, you should be able to use that username and password combo on the MMS. Spotify.com->Edit Your Profile->Set Up Username for Devices In the US, the direct link to this page is: https://www.spotify.com/us/account/set-device-password/ MMS - Login to Spotify with Your Facebook login 35 MMS - Spotify 'User is banned' Message When using Spotify, the message 'User is banned' may be received as a result of (1) an account being suspended or (2) the account not being a 'Premium' account. Spotify requires all accounts used on third party devices to be 'Premium' subscription level accounts. If you have an 'Unlimited' account, you will need to upgrade to the 'Premium' level account in order to login with our devices. If your account is suspended, you will need ot contact Spotify to resolve the issue. MMS - Spotify 'User is banned' Message 36 How to FTP files to Support Our support team may ask you to submit files via our public FTP site. Instructions for this are as follows: We recomment using an FTP client like Filezilla rather than using a browser. Host: ftp://partners.autonomiccontrols.com Username and password will be provided by our support team. Once connected to the FTP server create a folder named after your case number, beginning with "SRX" Copy the requested contents to the folder and upload the folder. After the files have been uploaded, support must be notified via email to alert them that the files have been successfully uploaded. How to FTP files to Support 37