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Feel at home. Even when you’re away.
Welcome to Cox Home Security, your key to Home Protection, Life Connection. Please keep this Getting Started Guide in a convenient place for future reference. See the Cox Home Security User Guide for more detailed information on using your system.
GETTING STARTED GUIDE CCI120204_CHS_GettingStartedGuide 1
GETTING STARTED GUIDE
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JOB # CCI120204 DATE 9.28.12 CLIENT COX COMMUNICATIONS NAME Home Security Phase 2 TRIM 14" x 9" BLEED .125" FOLDED 7" x 9" FILE CREATED AT: 100% COLOR CMYK | PANTONE 2995 C, PANTONE 2945 C C
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PMS 2995
PMS 2945
INITIALS
CD Bruce B. AD/DS Megan D. CW Don F. AM Amber G. PM Tamara M.
STAGE: FINAL
DATE
1 Your Touchscreen Control Panel
The interactive touchscreen, the brains of your system, provides you with real-time system-status information; tools to arm, disarm and manage your system; and access to additional applications and web content.
The Security Status Header is used to arm and disarm the system.
Displays a list of Settings options to customize your touchscreen, including the screen display background, access codes and time zone. To manage your system and widgets, go to the Settings widget and enter your fourdigit Keypad Code. See the user guide for more details.
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The System and Zone Trouble Header displays only when there is a connectivity or power problem with the touchscreen, or when a sensor goes down or is being tampered with.
Press the Quick Arm button to arm your system in Arm Away mode.
Press the Emergency Alarm (panic) button to send a fire, medical or police alarm signal.
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2 Passcodes and Passwords
There are three pieces of confidential information that you create to use the system. Write them down on something other than this Getting Started Guide and keep them in a safe, secure place. Keypad Codes You enter a four-digit Keypad Code to arm and disarm the system via the touchscreen, optional wireless keypad, web portal or mobile app. • Guest codes can arm or disarm the system but do not have access to full system functionality. • Arm Only codes can arm the system but cannot disarm it or perform any other function. • A Duress code disarms the system similar to the master Keypad Code, but sends a silent alarm to the Central Monitoring Station for immediate police dispatch. Go to the Security widget and select Keypad Codes to add, edit or delete codes. Central Station Passcode (Secret Word) Your Secret Word is used to cancel a dispatch by the Central Monitoring Station in case of a false alarm. • Go to the Security widget and select Advanced Settings > Secret Word to enter or edit your Secret Word. Note: Make your Secret Word easy to remember, pronounce and spell. Web Portal/Mobile Username and Password Manage your system from the online web portal or mobile app for smartphones and tablet computers. • Go to https://portal.coxhomesecurity.com to set up or change your username and password.
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System Arming and Disarming Arming Mode
Description
Exit/Arm Delay Time Allowed to Exit Premises Before Arming
Entry Delay Time Allowed to Disarm System
Arm Away
Use when everybody is leaving. Activates interior and perimeter sensors.
Preset to 60-second exit delay. Configurable between 30 and 120 seconds.
Configurable between 30 and 120 seconds.
Arm Stay
Use when people are still active inside the home. Activates perimeter sensors only.
Preset to 120-second arm delay.
Configurable between 30 and 120 seconds.
Arm Night
Use when everyone is going to bed. Activates perimeter sensors only. Immediate alarm response if a sensor is triggered.
Preset to 120-second arm delay.
None.
TouchScreen Using the touchscreen Security Status Header to arm and disarm your system gives you the most options for selecting the arming mode and bypassing certain zones. You can also use the Quick Arm button on the touchscreen to arm your system in Arm Away mode. (Note: Your touchscreen should not be moved once it has been installed.) Key Fob To arm your system, press and hold the Arm Away button for three to five seconds. A red light will flash when arming. To disarm your system, press and hold the Unlock button for three to five seconds. A green light will flash when disarmed. Web Portal/Mobile App You can arm and disarm your system using the Cox Home Security Web Portal (https://portal.coxhomesecurity.com) or your Mobile App. Note: You are required to update your information in the Cox Home Security subscriber portal with your permit number. You can do this by going to https://portal.coxhomesecurity.com, log in, select Security, then Emergency Dispatch Setup. At the bottom of the screen is the “Alarm Ordinance and Permit Registration” section for the Alarm Permit Number and expiration date. Complete your information and click on save.
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Bypassing Zones During Arming Before you can arm your system from any device, all zones must be cleared, bypassed or trouble acknowledged. You can temporarily bypass zones if you want to arm your system, e.g., with a monitored window open. The zone will be reset when the system is disarmed. Note: Refer to the User Guide for more information about arming and disarming your system.
4 Rules
You can set up Rules through the Web Portal to perform actions in response to specified trigger events or at specified times. The actions can include notification via email or text message (SMS) when a trigger event happens (or when an expected event fails to happen). Or you can take an action like turning lights on when triggered by a door being opened. You can also maintain a schedule for actions like setting the thermostat or turning lights on at predetermined times while you are away. Schedule You can set certain actions based on specified dates, times or date ranges, such as turning the lights on at 8 p.m. and turning them off at 10 p.m. on Saturdays. Event You can set certain actions based on when a specified event occurs, such as taking a picture when the door is opened between 4 p.m. and 6 p.m. on Wednesdays. Non-Event You can set certain actions based on when a specified event does not occur, such as if the front door does not open between 3 p.m. and 5 p.m. on weekdays when the kids are expected home. Note: Refer to the User Guide on how to set up and modify rules.
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5 Home Device Controls To add, delete or modify your home devices controlled by the security system, go to the Settings widget on the touchscreen, enter your four-digit Keypad Code and select the Home Devices menu. Once the system is configured, you can modify the settings of your individual Lighting, Cameras and Thermostat devices by selecting that widget.
Select the Lighting widget to turn your lights on or off, or set dimmer controls for each of your connected devices. You can connect up to 30 lighting devices.
Select the Cameras widget to view a live feed of all the cameras in your security system. You can connect up to six cameras.
Select the Thermostats widget to view the current state of all your thermostats. You can connect up to four thermostats.
6 Our Responses to Alarm Signals When your security system sends an alarm notification to Cox’s Central Monitoring Station, we will respond based on the type and priority of the alarm. Note: It is suggested that you add 1-800-633-2677 to the contacts list on your phone(s) in order to recognize it as an incoming call from the Cox Central Monitoring Station during an alarm notification call. Alarm Signal
Central Monitoring Station (CMS) Response
Intrusion (Burglary)
CMS calls two numbers on your emergency contact list to verify alarm. If no response, if an incorrect Secret Word is given or if the alarm is not canceled, we will dispatch police and then notify responding parties.
Medical Emergency
CMS calls two numbers on your emergency contact list to verify if assistance is required before dispatching paramedics, and then we notify responding parties.
Fire / Smoke / Carbon Monoxide Duress
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CMS calls the first number on your emergency contact list before dispatching fire rescue, and then we notify responding parties. Silent alarm signal is sent to CMS. CMS will not call your home to verify the alarm before dispatching police, but we will notify responding parties.
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7 Maintaining Your System Testing the System It’s important to test your system on a regular basis (monthly recommended). You should test your touchscreen as well as connectivity to the Internet and the Central Monitoring Station. Note: Please be sure to contact us at 1-855-261-2501 before beginning your test to avoid a false alarm signal. To test your system, go to the Settings widget and select the Security > Alarm Test menu. If Send Test Alarm Messages is enabled, the test sends a message to the Central Station. Testing Broadband and Cellular Connectivity On your touchscreen, go to the Settings widget and select the Advanced Settings > Connectivity menu. Tap the Test Connectivity button and click Next to start the test. This may take up to four minutes. Replacing Batteries When your batteries are running low, your touchscreen will notify you. Please contact Cox Communications at 1-877-404-2568 to have your batteries replaced. If you have elected the Equipment Service Plan, this service is free of charge. Using the Equipment Service Plan If you purchased the Cox Home Security Equipment Service Plan at the time of sale, your Cox-installed equipment is protected in case of hardware failure. In addition, an annual Preventive Maintenance Inspection is provided at a 50% discount. To schedule your annual inspection, please call Cox at 1-877-404-2568. Router maintenance Disconnecting cords or resetting the router will cause disruptions to your home security system. Please contact Cox Communications prior to making any changes at 1-877-404-2568 or go to cox.com/security-router. Notes
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Important Support Resources Online Support Go to cox.com/homesecuritysupport to browse procedures for using your system, common troubleshooting tips and other helpful information. Cox Customer Support Call us at 1-877-404-2568 to report a problem, inquire about billing, purchase additional equipment or modify your account. Central Monitoring Station Call the Cox Central Monitoring Station at 1-855-261-2501 to put your system in test mode or cancel an alarm signal. Note: Your Secret Word is required. Cox Home Security User Guide User Guide can be downloaded from cox.com/homesecurity.
cox.com/homesecurity ©2012 Cox Communications, Inc. All rights reserved.
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