Transcript
Answers for Energy
Field Service For Industrial Gas Turbines up to 15 MW
We employ a large team of qualified, experienced engineers and technical personnel to provide you with world-wide field support.
Global Support
We have extensive experience, spanning over 60 years, in the design, manufacture, operation and maintenance of our Siemens range of small gas turbines.
Our Field Service Engineers have access to a large team of engineering support, providing essential technical backup and access to other specialists within the Siemens network.
As the on-site representative of our business, the Field Service Engineer is key to the success of the Siemens service support team.
We offer you the very latest product knowledge and provide a unique level of support tailored to your SGT engine.
The benefits of Siemens Field Service are: A source of OEM supported field service technicians. The latest technical updates. All of our work is covered by OEM warranties. We offer a high quality and reliable service. Our field service engineers specialize in your product. We cover a range of services including operation and maintenance, installation, commissioning, troubleshooting and operator training.
Specialist Knowledge
A Global Network of Service Support Additionally, by using the capability of Siemens local service centers, supported by globally located field service specialists, we are able to provide service support when and where you need it. This level of support is only obtainable from an OEM, making us your best choice for long term support.
Responsive, Fast & Reliable Service emergency team F.A.S.T. (First Action Service Team) provides a speedy response to your emergency, whether it be a significant production loss or a Health & Safety issue, the F.A.S.T. team can be mobilized within 48 hours.
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Benefit from our Specialist Technical Knowledge Only Siemens employed Engineers are provided with a ‘capability passport’ that records all of the training, qualifications and competency skills that the individual has successfully completed during their career with Siemens. The ‘capability passport’ is your assurance that the Siemens engineer we send to your site is fully
conversant with your engine type and has the necessary up to date skill-set to properly maintain your turbine. Many of our field staff are qualified across engine types and technical disciplines, with extensive experience in the maintenance of your particular type of installation. We also ensure that they continue to receive technical updates, improvement bulletins, refresher courses and new product training.
Zero Harm Culture
ISO
2000 Quality Management System
ISO
2004 Environmental Management System
ISO
2007 Occupational Health & Safety Management System
9001
We demonstrate an uncompromising commitment to quality and the protection of the health and safety of our employees, our customers and the environment.
14001
We possess the following Lloyds Register Quality Assurance Certificates of Approval:
All Siemens Field Service engineers are comprehensively trained in house, continually assessed, and are qualified to ISO 9002 standards.
18001
Available Expertise: Core Changes, Installation & Commissioning: Supervision or full installation of new or relocated equipment. Short or Long Term operation and maintenance services. Routine Service Work: for all scheduled inspections. Speed of Response: through local service personnel. Troubleshooting: on-site and remotely for problems or unscheduled outages with package equipment, fluid systems, controls, combustion, emissions, vibration or driven unit. Emergency 24/7 call out services: 365 days per year.
For more information or to arrange an appointment, please contact your local CSM or our Field Operations experts in Lincoln, UK Tel: +44 (0)1522 583157 Email: lcnw.sgt.service.enquiries.
[email protected]
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Hands-on Site Training: for users’ operators and maintenance personnel.
Published by and copyright © 2014: Siemens Industrial Turbomachinery, Energy Service Feilden House, Lincoln, LN6 3AD, UK All rights reserved. Trademarks mentioned in this document are the property of Siemens AG, its affiliates, or their respective owners. Subject to change without prior notice. The information in this document contains general descriptions of the technical options available, which may not apply in all cases. The required technical options should therefore be specified in the contract.
